Customer Service Advisor

Customer Service Advisor (Clinic Diaries) - Factotum Telephone Answering Service are looking for a Customer Service Advisor (Clinic Diaries) to join them on a permanent basis based in Newmarket, West Suffolk. We will consider job share arrangements for this role.

Company benefits include:

• Competitive Salary: On offer is a salary of £24,900 (pro rata for job share) per annum, plus an attendance bonus (pro-rata for job share)
• Holiday: 20 days annual leave plus bank holidays (pro rata for job share)
• Additional: Employee Benefits package, providing health and wellness support, Flexibility with home working options after training and probationary period.

About the role:

As a Customer Service Advisor (Clinic Diaries), you will manage inbound and outbound customer interactions, gather information in line with company policies and GDPR, and book appointments while accurately recording patient data. Your attention to detail and commitment to service excellence will enhance overall customer satisfaction. Working hours for this role are 37.5 per week, Monday Friday, 8.30am to 5pm or 9am to 5.30pm

Main duties and responsibilities:

• Manage inbound and outbound customer interactions via telephone and email, ensuring a seamless experience.
• Gather essential information while adhering to company policies and GDPR compliance.
• Schedule appointments efficiently and accurately record patient data using call-taking software.
• Provide exceptional customer service by actively listening and addressing inquiries with empathy.
• Collaborate with team members to deliver a consistent and high-quality service standard.

About you:

As Customer Service Advisor (Clinic Diaries), you will have an excellent communication and active listening skills, especially on the phone. A genuine desire to help others, and proficiency with computers and ideally touch typing. Patience, emotional intelligence, and the ability to multitask in a busy environment are essential for connecting effectively with our customers.

Why Factotum:

Founded in 2003, Factotum has over 20 years of experience as a leading provider of telephone answering services, virtual reception services, and outsourced company reception services across the UK.

If you meet the requirements for the Customer Service Advisor (Clinic Diaries) role and want to make a difference, please apply with an up-to-date CV. We look forward to hearing from you.

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