Join a growing automotive company where your customer service skills will drive both customer satisfaction and your career forward. Our client is looking for a Customer Service Specialist to join their centre in Mosborough, this is a new position for our client in their automotive centres nationwide. It's a front-of-house role giving trusted advice & exceptional service to valued customers. This role offers a great salary, benefits, bonus scheme, training programme and career progression. Location: Mosborough Pay / Salary: Basic: £30,000 + bonus £500 per month OTE: £36,000 Job Type: Permanent / Full time role Shift and Schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 - 16:00 Benefits for the Customer Service Specialist Role: Bonus scheme up to £6,000 per year Full training provided 32 days holiday including Bank Holidays Extensive ongoing training programme Career development: training and Company growth to boost career progression Staff discounts on servicing, tyres, and MOTs Life Insurance Pension scheme Employee Assistant Program Long service recognition, enhanced maternity and paternity leave Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events Job Responsibilities: Own the complete in-centre customer journey from arrival through to departure and future bookings Deliver outstanding, consistent, and memorable service that builds advocacy and loyalty Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed Maintain impeccable front-of-house presentation, merchandising, and brand standards at all times Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team Requirements: Proven experience in a customer-facing sales, advisory, or service role (for example retail, automotive, hospitality, or professional services) Demonstrable track record of building rapport, handling objections, and closing sales ethically Strong verbal and written communication skills with the ability to explain technical information clearly and honestly (training provided) Customer-first mindset with genuine passion for delivering outstanding experiences High integrity and commitment to ethical selling - comfortable saying "no" when it is the right thing for the customer Ability to learn and retain detailed product knowledge across tyres, MOT, servicing and related areas (full training provided) Resilient, adaptable, and calm under pressure in a fast-paced retail environment Collaborative team player who supports colleagues and shares knowledge No driving licence required If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply. Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector. If you would like to learn more about other roles within the automotive industry get in touch today. RPOALL
Aug 03, 2026
Full time
Join a growing automotive company where your customer service skills will drive both customer satisfaction and your career forward. Our client is looking for a Customer Service Specialist to join their centre in Mosborough, this is a new position for our client in their automotive centres nationwide. It's a front-of-house role giving trusted advice & exceptional service to valued customers. This role offers a great salary, benefits, bonus scheme, training programme and career progression. Location: Mosborough Pay / Salary: Basic: £30,000 + bonus £500 per month OTE: £36,000 Job Type: Permanent / Full time role Shift and Schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 - 16:00 Benefits for the Customer Service Specialist Role: Bonus scheme up to £6,000 per year Full training provided 32 days holiday including Bank Holidays Extensive ongoing training programme Career development: training and Company growth to boost career progression Staff discounts on servicing, tyres, and MOTs Life Insurance Pension scheme Employee Assistant Program Long service recognition, enhanced maternity and paternity leave Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events Job Responsibilities: Own the complete in-centre customer journey from arrival through to departure and future bookings Deliver outstanding, consistent, and memorable service that builds advocacy and loyalty Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed Maintain impeccable front-of-house presentation, merchandising, and brand standards at all times Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team Requirements: Proven experience in a customer-facing sales, advisory, or service role (for example retail, automotive, hospitality, or professional services) Demonstrable track record of building rapport, handling objections, and closing sales ethically Strong verbal and written communication skills with the ability to explain technical information clearly and honestly (training provided) Customer-first mindset with genuine passion for delivering outstanding experiences High integrity and commitment to ethical selling - comfortable saying "no" when it is the right thing for the customer Ability to learn and retain detailed product knowledge across tyres, MOT, servicing and related areas (full training provided) Resilient, adaptable, and calm under pressure in a fast-paced retail environment Collaborative team player who supports colleagues and shares knowledge No driving licence required If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply. Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector. If you would like to learn more about other roles within the automotive industry get in touch today. RPOALL
Role: User Researcher Location: London (Hybrid) Contract duration: 3 months Day rate: £450 inside IR35 Role description: Our client requires an experienced user researcher to support the Legal Practice Management (LPM) Project as it develops non-contentious legal practice requirements and configuration for Clio Operate. The role will focus on advisory non-contentious matter types, working closely with subject matter experts, a business analyst and a product owner. The user researcher will lead on user needs, behaviours and experience; the business analyst will focus on process, data, workflow, requirements, configuration implications and traceability. Key responsibilities Work with non-contentious SMEs, a business analyst, product owner and wider LPM team to understand non-contentious lawyer user needs for a legal practice management system. Translate discovery findings into clear actionable insights and prioritised user stories, identifying process pain points, duplication, local variations, manual workarounds and opportunities for simplification, standardisation and improvement. Communicate insights from research in engaging and impactful ways to the delivery team and stakeholders. Ensure that participants with access needs and low digital skills are included in all research. Apply ethical research standards and practices to ensure the safeguarding and wellbeing of participants. Essential skills and experience Agile research practices Analysis and synthesis Inclusive research Research management, leadership and assurance Stakeholder relationship management User research methods User-centred practice and advocacy Familiarity with the government digital Government Service Standard If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Aug 03, 2026
Contractor
Role: User Researcher Location: London (Hybrid) Contract duration: 3 months Day rate: £450 inside IR35 Role description: Our client requires an experienced user researcher to support the Legal Practice Management (LPM) Project as it develops non-contentious legal practice requirements and configuration for Clio Operate. The role will focus on advisory non-contentious matter types, working closely with subject matter experts, a business analyst and a product owner. The user researcher will lead on user needs, behaviours and experience; the business analyst will focus on process, data, workflow, requirements, configuration implications and traceability. Key responsibilities Work with non-contentious SMEs, a business analyst, product owner and wider LPM team to understand non-contentious lawyer user needs for a legal practice management system. Translate discovery findings into clear actionable insights and prioritised user stories, identifying process pain points, duplication, local variations, manual workarounds and opportunities for simplification, standardisation and improvement. Communicate insights from research in engaging and impactful ways to the delivery team and stakeholders. Ensure that participants with access needs and low digital skills are included in all research. Apply ethical research standards and practices to ensure the safeguarding and wellbeing of participants. Essential skills and experience Agile research practices Analysis and synthesis Inclusive research Research management, leadership and assurance Stakeholder relationship management User research methods User-centred practice and advocacy Familiarity with the government digital Government Service Standard If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
About Barhale Who are Barhale? Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including: Water Trans click apply for full job details
Aug 03, 2026
Full time
About Barhale Who are Barhale? Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including: Water Trans click apply for full job details
Ernest Gordon Recruitment Limited
Witney, Oxfordshire
Trainee Bookkeeper (ACCA & AAT Training Provided) Witney (Office Based) 28,000 - 32,000 + Study Support + Flexible Hours + Hybrid After 6 Months + Rising Holiday Each Year + 1 on 1 Training From Professionals Are you a Junior Bookkeeper looking to springboard your career, where you will gain specific qualifications and receive in-house training, allowing you to become fully qualified? Do you want to work for a successful accounting and business advisory company who will invest heavily into your career allowing you to become fully qualified, with additional 1 on 1 training from industry professionals? The company was founded in 2010, moving from strength to strength, becoming the go to company for accounting and business advisory services in the UK. This role would suit someone transitioning out of college, based in Whitney and looking to springboard their career to becoming fully qualified. The Role: 1 to 1 training from industry professionals Clear progression plan to springboard your career Monday to Friday Office based (Hybrid available after 6 months) Training courses provided The Person: Eager to learn and has a can-do attitude Commutable to Whitney A - Levels or equivalent Reference: BBBH26317 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Aug 03, 2026
Full time
Trainee Bookkeeper (ACCA & AAT Training Provided) Witney (Office Based) 28,000 - 32,000 + Study Support + Flexible Hours + Hybrid After 6 Months + Rising Holiday Each Year + 1 on 1 Training From Professionals Are you a Junior Bookkeeper looking to springboard your career, where you will gain specific qualifications and receive in-house training, allowing you to become fully qualified? Do you want to work for a successful accounting and business advisory company who will invest heavily into your career allowing you to become fully qualified, with additional 1 on 1 training from industry professionals? The company was founded in 2010, moving from strength to strength, becoming the go to company for accounting and business advisory services in the UK. This role would suit someone transitioning out of college, based in Whitney and looking to springboard their career to becoming fully qualified. The Role: 1 to 1 training from industry professionals Clear progression plan to springboard your career Monday to Friday Office based (Hybrid available after 6 months) Training courses provided The Person: Eager to learn and has a can-do attitude Commutable to Whitney A - Levels or equivalent Reference: BBBH26317 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Join a leading automotive centre as a Customer Service Specialist and build your career in a supportive, growth-focused environment. Our client is looking for a Customer Service Specialist to join their centre in Newark, this is a new position for our client in their automotive centres nationwide. It's a front-of-house role giving trusted advice & exceptional service to valued customers. This role offers a great salary, benefits, bonus scheme, training programme and career progression. Location: Newark Pay / salary: Basic: £30,000 + bonus £500 per month OTE: £36,000 Job type: Permanent / Full time role Shift and schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 - 16:00 Benefits for the Customer Service Specialist role: Bonus scheme up to £6,000 per year Full training provided 32 days holiday including Bank Holidays Extensive on-going training programme Career development: training and Company growth to boost career progression Staff discounts on servicing, tyres, and MOTs Life Insurance Pension scheme Employee Assistant Program Long service recognition, enhance maternity and paternity leave Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events Job Responsibilities: Own the complete in-centre customer journey from arrival through to departure and future bookings Deliver outstanding, consistent, and memorable service that builds advocacy and loyalty Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed Maintain impeccable front-of-house presentation, merchandising, and brand standards at all times Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team What you'll need to be considered for the role: Proven experience in a customer-facing sales, advisory, or service role (for example retail, automotive, hospitality, or professional services) Demonstrable track record of building rapport, handling objections, and closing sales ethically Strong verbal and written communication skills with the ability to explain technical information clearly and honestly (training provided) Customer-first mindset with genuine passion for delivering outstanding experiences High integrity and commitment to ethical selling - comfortable saying "no" when it is the right thing for the customer Ability to learn and retain detailed product knowledge across tyres, MOT, servicing and related areas (full training provided) Resilient, adaptable, and calm under pressure in a fast-paced retail environment Collaborative team player who supports colleagues and shares knowledge No driving licence required If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply. Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector. If you would like to learn more about other roles within the automotive industry get in touch today. RPOALL
Aug 03, 2026
Full time
Join a leading automotive centre as a Customer Service Specialist and build your career in a supportive, growth-focused environment. Our client is looking for a Customer Service Specialist to join their centre in Newark, this is a new position for our client in their automotive centres nationwide. It's a front-of-house role giving trusted advice & exceptional service to valued customers. This role offers a great salary, benefits, bonus scheme, training programme and career progression. Location: Newark Pay / salary: Basic: £30,000 + bonus £500 per month OTE: £36,000 Job type: Permanent / Full time role Shift and schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 - 16:00 Benefits for the Customer Service Specialist role: Bonus scheme up to £6,000 per year Full training provided 32 days holiday including Bank Holidays Extensive on-going training programme Career development: training and Company growth to boost career progression Staff discounts on servicing, tyres, and MOTs Life Insurance Pension scheme Employee Assistant Program Long service recognition, enhance maternity and paternity leave Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events Job Responsibilities: Own the complete in-centre customer journey from arrival through to departure and future bookings Deliver outstanding, consistent, and memorable service that builds advocacy and loyalty Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed Maintain impeccable front-of-house presentation, merchandising, and brand standards at all times Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team What you'll need to be considered for the role: Proven experience in a customer-facing sales, advisory, or service role (for example retail, automotive, hospitality, or professional services) Demonstrable track record of building rapport, handling objections, and closing sales ethically Strong verbal and written communication skills with the ability to explain technical information clearly and honestly (training provided) Customer-first mindset with genuine passion for delivering outstanding experiences High integrity and commitment to ethical selling - comfortable saying "no" when it is the right thing for the customer Ability to learn and retain detailed product knowledge across tyres, MOT, servicing and related areas (full training provided) Resilient, adaptable, and calm under pressure in a fast-paced retail environment Collaborative team player who supports colleagues and shares knowledge No driving licence required If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply. Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector. If you would like to learn more about other roles within the automotive industry get in touch today. RPOALL
Client Implementation Manager - B2B SaaS Integrations - Tier 1 Banks - FinTech Excellent opportunity opens for a Client Implementation Manager to join a rapidly growing FinTech delivering to Tier 1 Financial Institutions and own the post-sale technical delivery experience end-to-end - from contract signature through integration, UAT, go-live and into steady-state BAU. This is not a coordination role. You will be the technically credible face of the firm's delivery to Tier 1 financial institutions - expected to lead technical discussions, challenge engineering plans constructively, and hold your own in rooms with senior client architects, integration engineers, and operations leads. You will join at the formation of the function, shape how we implement clients at scale, and work closely with our internal Tech Delivery and Engineering teams. Key Responsibilities: Client Delivery Ownership Own end-to-end delivery of client implementations - kick-off, technical integration, UAT, go-live, and handover to BAU - across multiple concurrent programmes. Act as primary point of contact for client technical and operational stakeholders at Tier 1 institutions, translating complex requirements into clear internal deliverables. Build trusted-advisor relationships with client tech leads, integration engineers, and operations counterparts - credible enough to push back on unrealistic asks and pragmatic enough to find a path through. Support pre-sales activity where needed - scoping calls, technical Q&A, and implementation timelines for prospective clients. Technical Leadership Lead technical discovery and integration planning sessions with client engineering teams, covering API integration patterns, authentication, data flows, and environment sequencing. Review and interrogate API specifications, integration designs, and release dependencies - identifying gaps and risks before they become problems. Coordinate releases with our internal Tech Delivery and Engineering teams, sequencing client-impacting changes and ensuring nothing reaches a client before it is ready. Apply working knowledge of cloud infrastructure (AWS, GCP or Azure), containerised services, and API-driven integration to hold technically credible conversations with both client and internal engineering teams. Leverage AI tooling actively in your day-to-day delivery - whether for status synthesis, risk analysis, documentation generation, or client communication - and contribute to how we embed AI into our implementation practice as we scale. Governance & Programme Discipline Run disciplined project governance across all active engagements: RAID logs, status reporting, change control, scope management, and escalation paths. Partner with Tech POs to ensure client-driven requirements are well-defined, tracked through engineering delivery, and clearly communicated back to the client. Continuously improve our implementation playbook, templates, and tooling as the function scales. About You: 7+ years managing complex, technical, client-facing delivery programmes in payments, banking, fintech, or B2B SaaS integrations. Proven track record of delivery to Tier 1 financial institutions or major regulated clients - you know what it means to manage a relationship with a large bank's technology and operations teams. Demonstrably technically strong: comfortable reading and interrogating API specifications, understanding integration patterns (REST, OAuth, webhooks, event-driven architectures), sequencing release dependencies, and challenging engineering plans constructively. You do not need to code, but you need to keep up - and contribute - in the room. Practical familiarity with cloud environments (AWS, GCP, or Azure) - understanding how containerised services, managed infrastructure, and cloud-native integrations work in a production payments context. Active, demonstrable use of AI tools in a professional delivery context - this could be for documentation, risk synthesis, client communication, status reporting, or tooling automation. We are building an AI-native delivery function and expect our team to lead by example. Proven ability to run several concurrent complex client programmes simultaneously - strong personal organisation, pragmatic prioritisation, and the resilience to maintain momentum when plans change at short notice. A track record of partnering with Product and Engineering as equals - shaping requirements, not just relaying them. Comfortable with startup realities: imperfect tooling, evolving processes, and the expectation that you will help fix what is broken rather than wait for someone else to. Desirable Direct experience with payments rails, card schemes (Visa, Mastercard), BIN sponsorship, digital wallet provisioning (Apple Pay, Google Pay), or card processor platforms such as Marqeta. Experience standing up an implementation function or delivery playbook from scratch. Exposure to regulated environments - FCA, EMI, banking partner governance - and the constraints they bring to release windows and change management. Formal project or programme certifications (PMP, PRINCE2, ITIL) - useful context but secondary to how you actually operate. Hands-on with Jira, Confluence, Rootly, Datadog, or equivalent modern delivery and observability tooling. Interested? Please Apply! Client Implementation B2B SaaS Bank Banking Financial Services Payment Wallet AWS Azure GCP Java
Aug 03, 2026
Full time
Client Implementation Manager - B2B SaaS Integrations - Tier 1 Banks - FinTech Excellent opportunity opens for a Client Implementation Manager to join a rapidly growing FinTech delivering to Tier 1 Financial Institutions and own the post-sale technical delivery experience end-to-end - from contract signature through integration, UAT, go-live and into steady-state BAU. This is not a coordination role. You will be the technically credible face of the firm's delivery to Tier 1 financial institutions - expected to lead technical discussions, challenge engineering plans constructively, and hold your own in rooms with senior client architects, integration engineers, and operations leads. You will join at the formation of the function, shape how we implement clients at scale, and work closely with our internal Tech Delivery and Engineering teams. Key Responsibilities: Client Delivery Ownership Own end-to-end delivery of client implementations - kick-off, technical integration, UAT, go-live, and handover to BAU - across multiple concurrent programmes. Act as primary point of contact for client technical and operational stakeholders at Tier 1 institutions, translating complex requirements into clear internal deliverables. Build trusted-advisor relationships with client tech leads, integration engineers, and operations counterparts - credible enough to push back on unrealistic asks and pragmatic enough to find a path through. Support pre-sales activity where needed - scoping calls, technical Q&A, and implementation timelines for prospective clients. Technical Leadership Lead technical discovery and integration planning sessions with client engineering teams, covering API integration patterns, authentication, data flows, and environment sequencing. Review and interrogate API specifications, integration designs, and release dependencies - identifying gaps and risks before they become problems. Coordinate releases with our internal Tech Delivery and Engineering teams, sequencing client-impacting changes and ensuring nothing reaches a client before it is ready. Apply working knowledge of cloud infrastructure (AWS, GCP or Azure), containerised services, and API-driven integration to hold technically credible conversations with both client and internal engineering teams. Leverage AI tooling actively in your day-to-day delivery - whether for status synthesis, risk analysis, documentation generation, or client communication - and contribute to how we embed AI into our implementation practice as we scale. Governance & Programme Discipline Run disciplined project governance across all active engagements: RAID logs, status reporting, change control, scope management, and escalation paths. Partner with Tech POs to ensure client-driven requirements are well-defined, tracked through engineering delivery, and clearly communicated back to the client. Continuously improve our implementation playbook, templates, and tooling as the function scales. About You: 7+ years managing complex, technical, client-facing delivery programmes in payments, banking, fintech, or B2B SaaS integrations. Proven track record of delivery to Tier 1 financial institutions or major regulated clients - you know what it means to manage a relationship with a large bank's technology and operations teams. Demonstrably technically strong: comfortable reading and interrogating API specifications, understanding integration patterns (REST, OAuth, webhooks, event-driven architectures), sequencing release dependencies, and challenging engineering plans constructively. You do not need to code, but you need to keep up - and contribute - in the room. Practical familiarity with cloud environments (AWS, GCP, or Azure) - understanding how containerised services, managed infrastructure, and cloud-native integrations work in a production payments context. Active, demonstrable use of AI tools in a professional delivery context - this could be for documentation, risk synthesis, client communication, status reporting, or tooling automation. We are building an AI-native delivery function and expect our team to lead by example. Proven ability to run several concurrent complex client programmes simultaneously - strong personal organisation, pragmatic prioritisation, and the resilience to maintain momentum when plans change at short notice. A track record of partnering with Product and Engineering as equals - shaping requirements, not just relaying them. Comfortable with startup realities: imperfect tooling, evolving processes, and the expectation that you will help fix what is broken rather than wait for someone else to. Desirable Direct experience with payments rails, card schemes (Visa, Mastercard), BIN sponsorship, digital wallet provisioning (Apple Pay, Google Pay), or card processor platforms such as Marqeta. Experience standing up an implementation function or delivery playbook from scratch. Exposure to regulated environments - FCA, EMI, banking partner governance - and the constraints they bring to release windows and change management. Formal project or programme certifications (PMP, PRINCE2, ITIL) - useful context but secondary to how you actually operate. Hands-on with Jira, Confluence, Rootly, Datadog, or equivalent modern delivery and observability tooling. Interested? Please Apply! Client Implementation B2B SaaS Bank Banking Financial Services Payment Wallet AWS Azure GCP Java
Join a dynamic retail centre in Newark as a Customer Service Advisor where you'll deliver exceptional face-to-face customer experiences in the automotive industry. We have a new role as a Customer Service Advisor to join our client's retail centre in Newark, this is a customer facing role dealing with people mainly face to face but also over the phone. All you need to be applicable for this position is a passion for customer service, and at least 1 year's experience dealing with customers F2F. Our client is offering an excellent salary, great benefits, full training, progression and even bonus. Basic: £30,000 OTE £36,000 Shift and schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 - 16:00 Location: Newark Benefits for the Customer Service Advisor role: Staff discounts on servicing, tyres, and MOTs Full training provided 32 days holiday including Bank Holidays Extensive on-going training programme Career development: training and Company growth to boost career progression Bonus scheme up to £6,000 per year Life Insurance Pension scheme Employee Assistant Program Long service recognition, enhanced maternity and paternity leave Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events Job Responsibilities of a Customer Service Advisor: Own the complete in-centre customer journey from arrival through to departure and future bookings Be honest with the customer about what services/products their vehicle needs Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team Deliver outstanding, consistent, and memorable service Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed Maintain impeccable front-of-house standards at all times What we need: Proven experience in a customer-facing position Strong communication skills with the ability to explain technical information clearly and honestly (training provided) Real passion for customer service Ability to learn and retain detailed product knowledge (full training provided) Resilient, adaptable, and calm under pressure in a fast-paced retail environment Collaborative team player who supports colleagues and shares knowledge High integrity and commitment to ethical selling - comfortable saying "no" when it is the right thing for the customer No driving licence required If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply. Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector. If you would like to learn more about other roles within the automotive industry get in touch today. RPOALL
Aug 03, 2026
Full time
Join a dynamic retail centre in Newark as a Customer Service Advisor where you'll deliver exceptional face-to-face customer experiences in the automotive industry. We have a new role as a Customer Service Advisor to join our client's retail centre in Newark, this is a customer facing role dealing with people mainly face to face but also over the phone. All you need to be applicable for this position is a passion for customer service, and at least 1 year's experience dealing with customers F2F. Our client is offering an excellent salary, great benefits, full training, progression and even bonus. Basic: £30,000 OTE £36,000 Shift and schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 - 16:00 Location: Newark Benefits for the Customer Service Advisor role: Staff discounts on servicing, tyres, and MOTs Full training provided 32 days holiday including Bank Holidays Extensive on-going training programme Career development: training and Company growth to boost career progression Bonus scheme up to £6,000 per year Life Insurance Pension scheme Employee Assistant Program Long service recognition, enhanced maternity and paternity leave Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events Job Responsibilities of a Customer Service Advisor: Own the complete in-centre customer journey from arrival through to departure and future bookings Be honest with the customer about what services/products their vehicle needs Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team Deliver outstanding, consistent, and memorable service Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed Maintain impeccable front-of-house standards at all times What we need: Proven experience in a customer-facing position Strong communication skills with the ability to explain technical information clearly and honestly (training provided) Real passion for customer service Ability to learn and retain detailed product knowledge (full training provided) Resilient, adaptable, and calm under pressure in a fast-paced retail environment Collaborative team player who supports colleagues and shares knowledge High integrity and commitment to ethical selling - comfortable saying "no" when it is the right thing for the customer No driving licence required If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply. Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector. If you would like to learn more about other roles within the automotive industry get in touch today. RPOALL
Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, click apply for full job details
Aug 03, 2026
Full time
Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, click apply for full job details
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Domain Architect Location: Barrow-in-Furness 3 days per week onsite Duration: 6 initial months contract Clearance: Active SC Role Description: About the role you're considering We're seeking a seasoned Domain Architect who wants to apply their skills and experience within an exciting and vibrant Managed Services organisation. Our clients are going through a period of significant change, and digital transformation is at the forefront of their business strategy. As a Domain Architect, you will thrive on having Design Authority for the relevant Service Line aligned to your domain expertise. You will enjoy being the domain focal point for ensuring its technical integrity. Being part of an enthusiastic Business Technologist community will enable you to maintain awareness of the latest technologies and innovations within the Portfolio and apply these to your technology domains. You will also provide inspiration and act as a role model for a talented and enthusiastic team of Engineers in your Service Line. Your role As an integral part of the Architecture community, you'll have fantastic opportunities to develop both yourself, and our collective capabilities. As part of a Service Line team, you'll be empowered to provide: Design Authority for the Service Line related to your domain expertise. Key stakeholder management for internal, as well as external parties. Expert strategy advisory within client facing Managed Services accounts along with new deals and transitions. Trusted advice to the Client by cultivating strong symbiotic Client relationships. Direction and guidance on technical aspects, ensuring adherence to Service Line strategy, standards and practices while aligning with client requirements. You can bring your whole self to work. Striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone. Your skills and experience A proven track record of acting as Domain Architect within a Managed Services environment. Can demonstrate experience of operating as a Service Line Design Authority within the constraints and complexities of large Managed Services accounts, bids, and transitions. Able to demonstrate a knowledge of contracts and commercials as well as proven stakeholder management and client relationship skills. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Aug 03, 2026
Contractor
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Domain Architect Location: Barrow-in-Furness 3 days per week onsite Duration: 6 initial months contract Clearance: Active SC Role Description: About the role you're considering We're seeking a seasoned Domain Architect who wants to apply their skills and experience within an exciting and vibrant Managed Services organisation. Our clients are going through a period of significant change, and digital transformation is at the forefront of their business strategy. As a Domain Architect, you will thrive on having Design Authority for the relevant Service Line aligned to your domain expertise. You will enjoy being the domain focal point for ensuring its technical integrity. Being part of an enthusiastic Business Technologist community will enable you to maintain awareness of the latest technologies and innovations within the Portfolio and apply these to your technology domains. You will also provide inspiration and act as a role model for a talented and enthusiastic team of Engineers in your Service Line. Your role As an integral part of the Architecture community, you'll have fantastic opportunities to develop both yourself, and our collective capabilities. As part of a Service Line team, you'll be empowered to provide: Design Authority for the Service Line related to your domain expertise. Key stakeholder management for internal, as well as external parties. Expert strategy advisory within client facing Managed Services accounts along with new deals and transitions. Trusted advice to the Client by cultivating strong symbiotic Client relationships. Direction and guidance on technical aspects, ensuring adherence to Service Line strategy, standards and practices while aligning with client requirements. You can bring your whole self to work. Striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone. Your skills and experience A proven track record of acting as Domain Architect within a Managed Services environment. Can demonstrate experience of operating as a Service Line Design Authority within the constraints and complexities of large Managed Services accounts, bids, and transitions. Able to demonstrate a knowledge of contracts and commercials as well as proven stakeholder management and client relationship skills. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
About Eurobase International Eurobase International is a leading software and service provider for the global financial sector, specialising in (re)insurance and banking. Founded in 1988, we deliver innovative solutions covering underwriting, claims, treasury management, and regulatory compliance. We are headquartered in Chelmsford, Essex, and operate internationally. We are looking for an experienced Employee Relations Advisor to join our HR team on a 6-month fixed-term contract to support a high volume of ER casework, with a particular focus on our Insurance division. The Role This is a hands-on, operational ER role where you will manage a varied caseload of complex and high risk employee relations matters from start to finish. You will be the trusted advisor to managers across the business, providing pragmatic, legally compliant advice and coaching. Key Responsibilities: Case Management: Manage a high-volume caseload including disciplinary, grievance, capability, conduct, absence management, long-term sickness, and performance improvement plans (PIPs) . Investigations & Hearings: Lead workplace investigations, prepare investigation reports, and attend formal hearings (disciplinary, grievance, appeals) to provide professional HR advice and ensure procedural compliance . Manager Coaching: Coach, challenge, and influence managers to build their confidence and capability in handling people issues effectively . Employment Law: Provide expert advice on UK employment legislation and ACAS Codes of Practice . Risk Management: Identify and proactively manage employee relations risks, escalating high-risk cases appropriately. Organisational Change: Support restructures, redundancies, TUPE transfers, and consultation exercises where required . What We're Looking For Essential Experience & Skills: Proven experience in an Employee Relations, HR Advisor, or similar specialist HR role. Strong knowledge of UK employment law and ACAS Codes of Practice . Experience managing complex ER cases from inception to conclusion, including investigations and formal hearings . Excellent stakeholder management and influencing skills. CIPD Level 5 qualification (or equivalent experience) . Nice to Have: Experience in Insurance or Financial Services. Experience supporting TUPE, restructures, and redundancy consultations.
Aug 03, 2026
About Eurobase International Eurobase International is a leading software and service provider for the global financial sector, specialising in (re)insurance and banking. Founded in 1988, we deliver innovative solutions covering underwriting, claims, treasury management, and regulatory compliance. We are headquartered in Chelmsford, Essex, and operate internationally. We are looking for an experienced Employee Relations Advisor to join our HR team on a 6-month fixed-term contract to support a high volume of ER casework, with a particular focus on our Insurance division. The Role This is a hands-on, operational ER role where you will manage a varied caseload of complex and high risk employee relations matters from start to finish. You will be the trusted advisor to managers across the business, providing pragmatic, legally compliant advice and coaching. Key Responsibilities: Case Management: Manage a high-volume caseload including disciplinary, grievance, capability, conduct, absence management, long-term sickness, and performance improvement plans (PIPs) . Investigations & Hearings: Lead workplace investigations, prepare investigation reports, and attend formal hearings (disciplinary, grievance, appeals) to provide professional HR advice and ensure procedural compliance . Manager Coaching: Coach, challenge, and influence managers to build their confidence and capability in handling people issues effectively . Employment Law: Provide expert advice on UK employment legislation and ACAS Codes of Practice . Risk Management: Identify and proactively manage employee relations risks, escalating high-risk cases appropriately. Organisational Change: Support restructures, redundancies, TUPE transfers, and consultation exercises where required . What We're Looking For Essential Experience & Skills: Proven experience in an Employee Relations, HR Advisor, or similar specialist HR role. Strong knowledge of UK employment law and ACAS Codes of Practice . Experience managing complex ER cases from inception to conclusion, including investigations and formal hearings . Excellent stakeholder management and influencing skills. CIPD Level 5 qualification (or equivalent experience) . Nice to Have: Experience in Insurance or Financial Services. Experience supporting TUPE, restructures, and redundancy consultations.
Join a growing automotive centre where exceptional customer service drives business success and career advancement. Our client is looking for a Customer Service Specialist to join their centre in Ashbourne, this is a new position for our client in their automotive centres nationwide. It's a front-of-house role giving trusted advice & exceptional service to valued customers. This role offers a great salary, benefits, bonus scheme, training programme and career progression. Location: Ashbourne Pay / salary: Basic: £30,000 + bonus £500 per month OTE: £36,000 Job type: Permanent / Full time role Shift and schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 - 16:00 Benefits for the Customer Service Specialist role: Bonus scheme up to £6,000 per year Full training provided 32 days holiday including Bank Holidays Extensive on-going training programme Career development: training and Company growth to boost career progression Staff discounts on servicing, tyres, and MOTs Life Insurance Pension scheme Employee Assistant Program Long service recognition, enhance maternity and paternity leave Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events Job Responsibilities: Own the complete in-centre customer journey from arrival through to departure and future bookings Deliver outstanding, consistent, and memorable service that builds advocacy and loyalty Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed Maintain impeccable front-of-house presentation, merchandising, and brand standards at all times Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team What you'll need to be considered for the role: Proven experience in a customer-facing sales, advisory, or service role (for example retail, automotive, hospitality, or professional services) Demonstrable track record of building rapport, handling objections, and closing sales ethically Strong verbal and written communication skills with the ability to explain technical information clearly and honestly (training provided) Customer-first mindset with genuine passion for delivering outstanding experiences High integrity and commitment to ethical selling - comfortable saying "no" when it is the right thing for the customer Ability to learn and retain detailed product knowledge across tyres, MOT, servicing and related areas (full training provided) Resilient, adaptable, and calm under pressure in a fast-paced retail environment Collaborative team player who supports colleagues and shares knowledge No driving licence required If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply. Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector. If you would like to learn more about other roles within the automotive industry get in touch today. RPOALL
Aug 03, 2026
Full time
Join a growing automotive centre where exceptional customer service drives business success and career advancement. Our client is looking for a Customer Service Specialist to join their centre in Ashbourne, this is a new position for our client in their automotive centres nationwide. It's a front-of-house role giving trusted advice & exceptional service to valued customers. This role offers a great salary, benefits, bonus scheme, training programme and career progression. Location: Ashbourne Pay / salary: Basic: £30,000 + bonus £500 per month OTE: £36,000 Job type: Permanent / Full time role Shift and schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 - 16:00 Benefits for the Customer Service Specialist role: Bonus scheme up to £6,000 per year Full training provided 32 days holiday including Bank Holidays Extensive on-going training programme Career development: training and Company growth to boost career progression Staff discounts on servicing, tyres, and MOTs Life Insurance Pension scheme Employee Assistant Program Long service recognition, enhance maternity and paternity leave Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events Job Responsibilities: Own the complete in-centre customer journey from arrival through to departure and future bookings Deliver outstanding, consistent, and memorable service that builds advocacy and loyalty Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed Maintain impeccable front-of-house presentation, merchandising, and brand standards at all times Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team What you'll need to be considered for the role: Proven experience in a customer-facing sales, advisory, or service role (for example retail, automotive, hospitality, or professional services) Demonstrable track record of building rapport, handling objections, and closing sales ethically Strong verbal and written communication skills with the ability to explain technical information clearly and honestly (training provided) Customer-first mindset with genuine passion for delivering outstanding experiences High integrity and commitment to ethical selling - comfortable saying "no" when it is the right thing for the customer Ability to learn and retain detailed product knowledge across tyres, MOT, servicing and related areas (full training provided) Resilient, adaptable, and calm under pressure in a fast-paced retail environment Collaborative team player who supports colleagues and shares knowledge No driving licence required If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply. Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector. If you would like to learn more about other roles within the automotive industry get in touch today. RPOALL
Job Overview We are seeking an experienced and dedicated HR Advisor to join our People Team to provide professional, practical and proactive people support across YMCA Brunel Group. The postholder will act as the first point of contact for operational HR matters, supporting managers through the employee lifecycle whilst contributing to People projects, compliance activities and continuous improvement initiatives. The role will strengthen the organisation's people capability, improve employee experience and support the delivery of strategic People objectives. The Candidate The successful candidate will be an experienced HR professional with strong employee relations knowledge and a passion for delivering excellent people services. They will be confident advising managers, conducting investigations and handling a varied workload within a fast-paced environment. You will have the ability to build positive working relationships across the organisation, demonstrate sound judgement and maintain confidentiality at all times. You will be organised, proactive and committed to supporting YMCA Brunel Group's mission and values. Ideally, you will hold a CIPD Level 5 qualification or be working towards this qualification, although candidates with significant practical HR experience will also be considered. Duties and Responsibilities Employee Relations Manage employee relations cases including disciplinary, grievance, capability, probation, absence and flexible working matters. Support managers through investigations and help them prepare comprehensive investigation reports. Support managers through formal HR processes and meetings. Provide advice and guidance in line with employment legislation and organisational policy. Prepare HR correspondence and maintain case documentation. Support employee wellbeing cases and occupational health referrals where appropriate. Support the Head of People in conducting exit interviews and identify themes and trends. Manager Support Provide first-line HR advice to managers and employees. Coach and support managers in applying policies and procedures consistently. Assist managers with performance management and absence management processes. Support line managers and employees through Occupation Health referral processes. Support managers with probationary reviews and employee development discussions. Promote best practice people management across the organisation. Compliance and HR Operations Maintain accurate employee records and documentation. Support internal and external audits. Ensure GDPR and confidentiality requirements are adhered to at all times. Projects and Continuous Improvement Support the People Team with implementation of HR and recruitment systems. Assist with policy reviews and development of guidance documents and procedures. Contribute to organisational development and employee engagement initiatives. Support learning and development activities. Help to identify opportunities to improve People processes and procedures. General Develop and maintain effective working relationships with colleagues across YMCA Brunel Group. Promote equality, diversity, inclusion and wellbeing throughout the organisation. Comply with all YMCA Brunel Group policies, procedures and legislative requirements. Demonstrate YMCA Brunel Group values in all aspects of work. Undertake any other duties appropriate to the role as requested by the Head of HR & People Main terms of employment Salary £34,000 Location International House, Bath Hours 37.5 per week (Open to 4 days for the right candidate) Contract Permanent Holiday 5 weeks per year plus bank holidays How to apply To apply please provide a copy of your CV , alongside a covering letter of no more than 2 pages outlining how you meet the essential criteria. Closing Date Monday 3rd August 2026 Interviews w/c 10th August - To include interview & Task Job Types: Full-time, Permanent Pay: £34,000.00 per year Application question(s): Do you hold a Level 5 Associate CIPD or Level 3 with a minimum of 2 years experience? Work Location: In person
Aug 03, 2026
Full time
Job Overview We are seeking an experienced and dedicated HR Advisor to join our People Team to provide professional, practical and proactive people support across YMCA Brunel Group. The postholder will act as the first point of contact for operational HR matters, supporting managers through the employee lifecycle whilst contributing to People projects, compliance activities and continuous improvement initiatives. The role will strengthen the organisation's people capability, improve employee experience and support the delivery of strategic People objectives. The Candidate The successful candidate will be an experienced HR professional with strong employee relations knowledge and a passion for delivering excellent people services. They will be confident advising managers, conducting investigations and handling a varied workload within a fast-paced environment. You will have the ability to build positive working relationships across the organisation, demonstrate sound judgement and maintain confidentiality at all times. You will be organised, proactive and committed to supporting YMCA Brunel Group's mission and values. Ideally, you will hold a CIPD Level 5 qualification or be working towards this qualification, although candidates with significant practical HR experience will also be considered. Duties and Responsibilities Employee Relations Manage employee relations cases including disciplinary, grievance, capability, probation, absence and flexible working matters. Support managers through investigations and help them prepare comprehensive investigation reports. Support managers through formal HR processes and meetings. Provide advice and guidance in line with employment legislation and organisational policy. Prepare HR correspondence and maintain case documentation. Support employee wellbeing cases and occupational health referrals where appropriate. Support the Head of People in conducting exit interviews and identify themes and trends. Manager Support Provide first-line HR advice to managers and employees. Coach and support managers in applying policies and procedures consistently. Assist managers with performance management and absence management processes. Support line managers and employees through Occupation Health referral processes. Support managers with probationary reviews and employee development discussions. Promote best practice people management across the organisation. Compliance and HR Operations Maintain accurate employee records and documentation. Support internal and external audits. Ensure GDPR and confidentiality requirements are adhered to at all times. Projects and Continuous Improvement Support the People Team with implementation of HR and recruitment systems. Assist with policy reviews and development of guidance documents and procedures. Contribute to organisational development and employee engagement initiatives. Support learning and development activities. Help to identify opportunities to improve People processes and procedures. General Develop and maintain effective working relationships with colleagues across YMCA Brunel Group. Promote equality, diversity, inclusion and wellbeing throughout the organisation. Comply with all YMCA Brunel Group policies, procedures and legislative requirements. Demonstrate YMCA Brunel Group values in all aspects of work. Undertake any other duties appropriate to the role as requested by the Head of HR & People Main terms of employment Salary £34,000 Location International House, Bath Hours 37.5 per week (Open to 4 days for the right candidate) Contract Permanent Holiday 5 weeks per year plus bank holidays How to apply To apply please provide a copy of your CV , alongside a covering letter of no more than 2 pages outlining how you meet the essential criteria. Closing Date Monday 3rd August 2026 Interviews w/c 10th August - To include interview & Task Job Types: Full-time, Permanent Pay: £34,000.00 per year Application question(s): Do you hold a Level 5 Associate CIPD or Level 3 with a minimum of 2 years experience? Work Location: In person
Berkhamsted Day Nursery
Berkhamsted, Hertfordshire
We have an exciting opportunity for a Nursery Practitioner to join our forward thinking Nursery. Working hours: Full-time (40 hours) We offer very competitive salaries: £29,201 pa FTE for Level 3 Qualified Practitioners. £27,405 pa FTE for Level 2 Qualified Practitioners Benefits include: Over 30 days paid holiday (For full-time staff) Enhanced Maternity Pay Training and development opportunities through monthly CPD sessions and inset days Annual Christmas celebration Auto-enrolment into our comprehensive pension scheme On-site free parking Complimentary hot lunch available Discounted rates in local eateries Annual flu vaccination voucher Cycle to work scheme Complimentary advisory services Please click below for more information: APPLICANT INFORMATION PACK Please note we reserve the right to close or extend this position depending on the number of applications received. Berkhamsted is committed to safeguarding and promoting the welfare of children and expects all staff and visitors to adopt a child centred and coordinated approach to child protection and safeguarding. Registered Charity No. 310630.
Aug 03, 2026
Full time
We have an exciting opportunity for a Nursery Practitioner to join our forward thinking Nursery. Working hours: Full-time (40 hours) We offer very competitive salaries: £29,201 pa FTE for Level 3 Qualified Practitioners. £27,405 pa FTE for Level 2 Qualified Practitioners Benefits include: Over 30 days paid holiday (For full-time staff) Enhanced Maternity Pay Training and development opportunities through monthly CPD sessions and inset days Annual Christmas celebration Auto-enrolment into our comprehensive pension scheme On-site free parking Complimentary hot lunch available Discounted rates in local eateries Annual flu vaccination voucher Cycle to work scheme Complimentary advisory services Please click below for more information: APPLICANT INFORMATION PACK Please note we reserve the right to close or extend this position depending on the number of applications received. Berkhamsted is committed to safeguarding and promoting the welfare of children and expects all staff and visitors to adopt a child centred and coordinated approach to child protection and safeguarding. Registered Charity No. 310630.
Customer Service Advisor Location: Wellingborough, site based Salary: £26,234 per annum What we offer 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
Aug 03, 2026
Full time
Customer Service Advisor Location: Wellingborough, site based Salary: £26,234 per annum What we offer 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
HR Advisor Salary: Upto £35000 per Annam Location: Hull Contract: Fixed-Term Contract (Short-Term Assignment) Hours: 37.5 hours per week, Monday to Friday About the Company Our client is an innovative technology business providing specialist services to organisations across the UK. Renowned for delivering industry-leading solutions and exceptional customer experiences, they are currently undergoing a period of internal change and transformation. As a result, they are seeking an experienced HR Advisor to join the team on a short-term contract basis to provide additional support to the HR function during this busy period. The Role This is an excellent opportunity for an experienced HR professional who enjoys working in a fast-paced environment and has a strong background in employee relations. You will work closely with managers across the business, providing practical HR advice and guidance while supporting change initiatives and ensuring HR best practice is maintained. The successful candidate will be confident managing a varied caseload and building strong working relationships with stakeholders at all levels. Key Responsibilities Providing professional HR advice and support to managers and employees across the business Managing a range of employee relations cases, including absence management, disciplinary, grievance, performance and capability matters Supporting managers through investigations, hearings and formal HR processes Advising on employment legislation, company policies and HR best practice Assisting with organisational change projects and internal restructuring activities Supporting consultation processes and ensuring compliance with employment law requirements Coaching and guiding managers on people-related matters Supporting recruitment activities where required, including interviewing and candidate selection Monitoring employee wellbeing, engagement and retention initiatives Reviewing and updating HR policies and procedures Producing HR reports, metrics and management information Working collaboratively with the wider HR team to deliver an efficient and proactive HR service About You To be successful in this role, you will have: Previous experience in an HR Advisor or equivalent generalist HR position Strong employee relations experience with the ability to manage cases independently A sound understanding of UK employment legislation and HR best practice Experience supporting organisational change, restructuring or business transformation projects Excellent communication and stakeholder management skills Strong organisational skills with the ability to manage multiple priorities A proactive and professional approach with strong problem-solving abilities CIPD qualification (Level 3 or Level 5) would be advantageous but is not essential What's on Offer? Salary up to £35,000 per Annam Monday to Friday working pattern 37.5-hour working week Opportunity to join a forward-thinking and innovative technology business Exposure to a varied and interesting HR workload Collaborative and supportive working environment The chance to make a meaningful impact during a significant period of organisational change If you're an experienced HR professional with a passion for employee relations and are looking for your next contract opportunity, we'd love to hear from you. Apply today to find out more. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 03, 2026
Contractor
HR Advisor Salary: Upto £35000 per Annam Location: Hull Contract: Fixed-Term Contract (Short-Term Assignment) Hours: 37.5 hours per week, Monday to Friday About the Company Our client is an innovative technology business providing specialist services to organisations across the UK. Renowned for delivering industry-leading solutions and exceptional customer experiences, they are currently undergoing a period of internal change and transformation. As a result, they are seeking an experienced HR Advisor to join the team on a short-term contract basis to provide additional support to the HR function during this busy period. The Role This is an excellent opportunity for an experienced HR professional who enjoys working in a fast-paced environment and has a strong background in employee relations. You will work closely with managers across the business, providing practical HR advice and guidance while supporting change initiatives and ensuring HR best practice is maintained. The successful candidate will be confident managing a varied caseload and building strong working relationships with stakeholders at all levels. Key Responsibilities Providing professional HR advice and support to managers and employees across the business Managing a range of employee relations cases, including absence management, disciplinary, grievance, performance and capability matters Supporting managers through investigations, hearings and formal HR processes Advising on employment legislation, company policies and HR best practice Assisting with organisational change projects and internal restructuring activities Supporting consultation processes and ensuring compliance with employment law requirements Coaching and guiding managers on people-related matters Supporting recruitment activities where required, including interviewing and candidate selection Monitoring employee wellbeing, engagement and retention initiatives Reviewing and updating HR policies and procedures Producing HR reports, metrics and management information Working collaboratively with the wider HR team to deliver an efficient and proactive HR service About You To be successful in this role, you will have: Previous experience in an HR Advisor or equivalent generalist HR position Strong employee relations experience with the ability to manage cases independently A sound understanding of UK employment legislation and HR best practice Experience supporting organisational change, restructuring or business transformation projects Excellent communication and stakeholder management skills Strong organisational skills with the ability to manage multiple priorities A proactive and professional approach with strong problem-solving abilities CIPD qualification (Level 3 or Level 5) would be advantageous but is not essential What's on Offer? Salary up to £35,000 per Annam Monday to Friday working pattern 37.5-hour working week Opportunity to join a forward-thinking and innovative technology business Exposure to a varied and interesting HR workload Collaborative and supportive working environment The chance to make a meaningful impact during a significant period of organisational change If you're an experienced HR professional with a passion for employee relations and are looking for your next contract opportunity, we'd love to hear from you. Apply today to find out more. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Target Professional Services (UK) Ltd
Chichester, Sussex
We are seeking someone who is passionate about delivering the best possible service to our customers across Telephone, and Emails. You will be the first point of contact with our customers and first impressions count! Typical day in the life of a Customer Support Advisor: Being the first point of contact for all inbound customer contact Answering and resolving Incoming telephone calls Making out click apply for full job details
Aug 03, 2026
Full time
We are seeking someone who is passionate about delivering the best possible service to our customers across Telephone, and Emails. You will be the first point of contact with our customers and first impressions count! Typical day in the life of a Customer Support Advisor: Being the first point of contact for all inbound customer contact Answering and resolving Incoming telephone calls Making out click apply for full job details
Hosting and Network Manager £75,000 - £85,000 + bonus, PHC, pension Bristol office, hybrid working (2 days a week onsite) Leading a team of 11 About the job A leading financial services business are looking for an experienced Hosting and Network Manager to lead a team responsible for the availability, resilience, and security of our enterprise hosting and network platforms within a regulated financial services environment. This is a hands-on technical management role with a strong leadership, governance, and operational resilience. You will ensure that critical infrastructure services meet regulatory, security, and business continuity requirements, while acting as a trusted partner to senior technology, risk, and business stakeholders. Hosting and Network Manager- What you will be doing: Lead, develop, and performance-manage a hosting and network engineering team, setting clear objectives and fostering a culture of accountability and continuous improvement. Own the operational governance of enterprise-scale on-premises and co-location hosting environments supporting business-critical financial systems. Provide oversight of virtualisation platforms (VMware vSphere, NSX), physical compute, and enterprise storage (NetApp SAN/NAS/HCI) through effective team leadership and vendor management . Hosting and Network Manager Define and assure backup, disaster recovery, and operational resilience strategies aligned to business RPO/RTO and regulatory expectations. Establish and enforce infrastructure security baselines and configuration standards aligned with ISO 27001, PCI-DSS, and internal risk frameworks. Drive service improvement through standardisation, automation, and Infrastructure-as-Code initiatives, improving stability, control, and operational efficiency. Manage third-party suppliers and strategic partners, including contract negotiation, SLA governance, and service performance reviews. Act as a senior escalation point and advisor, clearly articulating infrastructure risk, control posture, and resilience to senior leadership. Hosting and Network Manager- About you: Proven experience managing hosting and network teams within regulated environments Strong understanding of enterprise hosting, data centre operations, and network governance at scale Demonstrated success in leading teams, improving operational maturity, and embedding effective controls Deep awareness of infrastructure risk management, audit readiness, and regulatory compliance Excellent communication and stakeholder engagement skills, with the ability to influence senior and non-technical audiences Qualifications Desirable: Bachelor's degree in Computer Science, Engineering, or equivalent professional experience Preferred certifications: VMware VCP/VCAP, Cisco CCNP, ITIL v4 Working Schedule This role is based in Bristol head office. This role is permanent, full time, 37.5 hours per week, Monday to Friday. Hybrid working - 2 days per week onsite Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Aug 03, 2026
Full time
Hosting and Network Manager £75,000 - £85,000 + bonus, PHC, pension Bristol office, hybrid working (2 days a week onsite) Leading a team of 11 About the job A leading financial services business are looking for an experienced Hosting and Network Manager to lead a team responsible for the availability, resilience, and security of our enterprise hosting and network platforms within a regulated financial services environment. This is a hands-on technical management role with a strong leadership, governance, and operational resilience. You will ensure that critical infrastructure services meet regulatory, security, and business continuity requirements, while acting as a trusted partner to senior technology, risk, and business stakeholders. Hosting and Network Manager- What you will be doing: Lead, develop, and performance-manage a hosting and network engineering team, setting clear objectives and fostering a culture of accountability and continuous improvement. Own the operational governance of enterprise-scale on-premises and co-location hosting environments supporting business-critical financial systems. Provide oversight of virtualisation platforms (VMware vSphere, NSX), physical compute, and enterprise storage (NetApp SAN/NAS/HCI) through effective team leadership and vendor management . Hosting and Network Manager Define and assure backup, disaster recovery, and operational resilience strategies aligned to business RPO/RTO and regulatory expectations. Establish and enforce infrastructure security baselines and configuration standards aligned with ISO 27001, PCI-DSS, and internal risk frameworks. Drive service improvement through standardisation, automation, and Infrastructure-as-Code initiatives, improving stability, control, and operational efficiency. Manage third-party suppliers and strategic partners, including contract negotiation, SLA governance, and service performance reviews. Act as a senior escalation point and advisor, clearly articulating infrastructure risk, control posture, and resilience to senior leadership. Hosting and Network Manager- About you: Proven experience managing hosting and network teams within regulated environments Strong understanding of enterprise hosting, data centre operations, and network governance at scale Demonstrated success in leading teams, improving operational maturity, and embedding effective controls Deep awareness of infrastructure risk management, audit readiness, and regulatory compliance Excellent communication and stakeholder engagement skills, with the ability to influence senior and non-technical audiences Qualifications Desirable: Bachelor's degree in Computer Science, Engineering, or equivalent professional experience Preferred certifications: VMware VCP/VCAP, Cisco CCNP, ITIL v4 Working Schedule This role is based in Bristol head office. This role is permanent, full time, 37.5 hours per week, Monday to Friday. Hybrid working - 2 days per week onsite Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong click apply for full job details
Aug 03, 2026
Full time
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong click apply for full job details
Nottingham City Council
Nottingham, Nottinghamshire
Director of Children's Integrated Services Education Children's Education at Nottingham City Council plays a central role in shaping positive futures for children and young people across the city. Our work spans education improvement, inclusion, early years, SEND, and support services, with a strong focus on delivering high-quality, equitable outcomes for all. Leading within this service offers a unique opportunity to drive strategic change, influence city-wide priorities, and work in partnership to create lasting impact. As Director of Children's Integrated Services (Education), you will be at the forefront of delivering ambitious, inclusive education services that place Nottingham's children and families at the heart of everything we do. Director of Children's Integrated Services Education Contract Type: Permanent Location: Loxley House, Station Street, Nottingham NG2 3NG Worker Type: Hybrid role Salary: £98,388 (Level one) rising to £108,698 (Level four) per annum (Soulbury T&Cs could be considered if the relevant criteria is met) Lead the Future of Children's Education in Nottingham Nottingham City Council is seeking a visionary senior leader to drive the strategic direction of our Children's Education Division, putting 'Citizens at the Heart' of everything we do. This pivotal role involves translating ambitious visions into clear goals and outcomes that positively impact children and young people across the city. We are looking for an exceptional education leader with significant experience in statutory education services, schools' leadership, and education improvement within complex public sector environments. Key responsibilities include: Providing strategic leadership across diverse education services such as quality improvement, inclusion, SEND, early years, admissions, welfare, and support services. Collaborating with Councillors, senior leaders, schools, academy trusts, government bodies, and local partners to create conditions for high-performing, integrated children's services aligned with Nottingham's ambitions. Acting as the principal advisor to the Council on education strategy, policy, and service delivery. Leading the division's response to the Council's Recovery & Improvement Plan, ensuring readiness for inspections and future challenges. Fostering a culture of accountability, innovation, and continuous improvement within the Children's Education Division. Leadership Profile We're seeking a dynamic and forward-thinking senior leader with substantial experience of leading statutory education services and working closely with schools, academy trusts, and education partners to improve outcomes for children and young people. You'll bring experience from large, complex organisations, with a proven ability to turn vision into measurable outcomes. You've led multi-disciplinary teams, built organisational reputation, and delivered sustainable improvements. Your leadership balances innovation with strong governance, backed by financial insight and creative problem-solving. You'll inspire high performance, promote accountability, and support wellbeing across teams. With a focus on future workforce planning, you'll lead change with confidence and adaptability, fostering a culture of continuous improvement. Collaboration is key. You'll work across sectors, build strong partnerships, and navigate political environments with integrity. Your commitment to equality, diversity, and inclusion will be evident in the services you shape - reflecting the needs of Nottingham's diverse communities. You will need Appropriate professional qualification at degree level (QTS/NPQH would be an advantage) Leadership and management qualification (such as ILM Level 7) or willingness to work towards this. Significant senior leadership experience within statutory education services, schools, or academy leadership, with a strong understanding of the national education landscape and school improvement. Excellent communication skills and the ability to analyse complex data and solve problems effectively.
Aug 03, 2026
Full time
Director of Children's Integrated Services Education Children's Education at Nottingham City Council plays a central role in shaping positive futures for children and young people across the city. Our work spans education improvement, inclusion, early years, SEND, and support services, with a strong focus on delivering high-quality, equitable outcomes for all. Leading within this service offers a unique opportunity to drive strategic change, influence city-wide priorities, and work in partnership to create lasting impact. As Director of Children's Integrated Services (Education), you will be at the forefront of delivering ambitious, inclusive education services that place Nottingham's children and families at the heart of everything we do. Director of Children's Integrated Services Education Contract Type: Permanent Location: Loxley House, Station Street, Nottingham NG2 3NG Worker Type: Hybrid role Salary: £98,388 (Level one) rising to £108,698 (Level four) per annum (Soulbury T&Cs could be considered if the relevant criteria is met) Lead the Future of Children's Education in Nottingham Nottingham City Council is seeking a visionary senior leader to drive the strategic direction of our Children's Education Division, putting 'Citizens at the Heart' of everything we do. This pivotal role involves translating ambitious visions into clear goals and outcomes that positively impact children and young people across the city. We are looking for an exceptional education leader with significant experience in statutory education services, schools' leadership, and education improvement within complex public sector environments. Key responsibilities include: Providing strategic leadership across diverse education services such as quality improvement, inclusion, SEND, early years, admissions, welfare, and support services. Collaborating with Councillors, senior leaders, schools, academy trusts, government bodies, and local partners to create conditions for high-performing, integrated children's services aligned with Nottingham's ambitions. Acting as the principal advisor to the Council on education strategy, policy, and service delivery. Leading the division's response to the Council's Recovery & Improvement Plan, ensuring readiness for inspections and future challenges. Fostering a culture of accountability, innovation, and continuous improvement within the Children's Education Division. Leadership Profile We're seeking a dynamic and forward-thinking senior leader with substantial experience of leading statutory education services and working closely with schools, academy trusts, and education partners to improve outcomes for children and young people. You'll bring experience from large, complex organisations, with a proven ability to turn vision into measurable outcomes. You've led multi-disciplinary teams, built organisational reputation, and delivered sustainable improvements. Your leadership balances innovation with strong governance, backed by financial insight and creative problem-solving. You'll inspire high performance, promote accountability, and support wellbeing across teams. With a focus on future workforce planning, you'll lead change with confidence and adaptability, fostering a culture of continuous improvement. Collaboration is key. You'll work across sectors, build strong partnerships, and navigate political environments with integrity. Your commitment to equality, diversity, and inclusion will be evident in the services you shape - reflecting the needs of Nottingham's diverse communities. You will need Appropriate professional qualification at degree level (QTS/NPQH would be an advantage) Leadership and management qualification (such as ILM Level 7) or willingness to work towards this. Significant senior leadership experience within statutory education services, schools, or academy leadership, with a strong understanding of the national education landscape and school improvement. Excellent communication skills and the ability to analyse complex data and solve problems effectively.
Job Title: Sales Validation Advisor (Part-Time) Location: Remote / Chesterfield Salary: £27,976 (Pro-Rata) Hours: Monday - Friday 11am -3pm (20 hours per week) Unfortunately, this role is not eligible for sponsorship Established in 2003, Utilita is the UK's first - and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet. We have a fantastic opportunity for you to join our Sales Validation Team. Where you will support our national field sales agents, ensuring all sales are fully compliant. What does this role involve? Following the successful onboarding of a new customer by one of our Field Sales Representatives, you will be responsible for contacting the customer to conduct a quality assurance and compliance check. During this call, you will verify that all relevant information has been accurately captured, ensure the customer fully understands the products and services they have signed up for, and confirm that all required processes and documentation have been completed correctly. You will carefully record the outcomes of each customer interaction on our internal systems, maintaining accurate and detailed records to support compliance and service standards. In addition, you will identify any areas for improvement and provide regular feedback to Team Leaders and Line Managers, helping to support the ongoing coaching, development, and performance improvement of our Sales Representatives. Your role will play a key part in maintaining high levels of customer satisfaction, ensuring regulatory compliance, and driving continuous improvement across the sales team. Who are we looking for? You will have excellent verbal and written communication skills, enabling you to engage professionally and confidently with customers, colleagues, and stakeholders at all levels. You will be an active listener with the ability to gather accurate information and clearly explain processes while delivering a positive customer experience. You will be highly organised, with the ability to manage multiple tasks simultaneously in a fast-paced environment. Working under pressure, you will be able to prioritise your workload effectively, meet deadlines, and maintain a high level of accuracy and attention to detail. You will also demonstrate strong problem-solving skills, adapting to changing priorities and handling challenging situations with professionalism and confidence. In addition, you will be comfortable working independently while also collaborating as part of a wider team, ensuring all tasks are completed efficiently and in line with company standards, quality requirements, and compliance procedures. Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days' leave, plus bank holidays, access to private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We're more than a workplace; we're a place to thrive. About us Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that's good for the pocket and planet. Since then, we've made it our mission to put fairness first - supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain's smart meter revolution, our belief in smart technology means that we're always evolving and looking for ways to improve our services through innovation. Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we'll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes. Our core values are powerful, yet simple: Fairness, Smart and Sustainability! Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Aug 03, 2026
Full time
Job Title: Sales Validation Advisor (Part-Time) Location: Remote / Chesterfield Salary: £27,976 (Pro-Rata) Hours: Monday - Friday 11am -3pm (20 hours per week) Unfortunately, this role is not eligible for sponsorship Established in 2003, Utilita is the UK's first - and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet. We have a fantastic opportunity for you to join our Sales Validation Team. Where you will support our national field sales agents, ensuring all sales are fully compliant. What does this role involve? Following the successful onboarding of a new customer by one of our Field Sales Representatives, you will be responsible for contacting the customer to conduct a quality assurance and compliance check. During this call, you will verify that all relevant information has been accurately captured, ensure the customer fully understands the products and services they have signed up for, and confirm that all required processes and documentation have been completed correctly. You will carefully record the outcomes of each customer interaction on our internal systems, maintaining accurate and detailed records to support compliance and service standards. In addition, you will identify any areas for improvement and provide regular feedback to Team Leaders and Line Managers, helping to support the ongoing coaching, development, and performance improvement of our Sales Representatives. Your role will play a key part in maintaining high levels of customer satisfaction, ensuring regulatory compliance, and driving continuous improvement across the sales team. Who are we looking for? You will have excellent verbal and written communication skills, enabling you to engage professionally and confidently with customers, colleagues, and stakeholders at all levels. You will be an active listener with the ability to gather accurate information and clearly explain processes while delivering a positive customer experience. You will be highly organised, with the ability to manage multiple tasks simultaneously in a fast-paced environment. Working under pressure, you will be able to prioritise your workload effectively, meet deadlines, and maintain a high level of accuracy and attention to detail. You will also demonstrate strong problem-solving skills, adapting to changing priorities and handling challenging situations with professionalism and confidence. In addition, you will be comfortable working independently while also collaborating as part of a wider team, ensuring all tasks are completed efficiently and in line with company standards, quality requirements, and compliance procedures. Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days' leave, plus bank holidays, access to private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We're more than a workplace; we're a place to thrive. About us Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that's good for the pocket and planet. Since then, we've made it our mission to put fairness first - supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain's smart meter revolution, our belief in smart technology means that we're always evolving and looking for ways to improve our services through innovation. Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we'll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes. Our core values are powerful, yet simple: Fairness, Smart and Sustainability! Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.