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As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional relationships with VIP and high-value customers. Deliver a personalised concierge-style service for premium customers. Proactively identify opportunities to enhance loyalty and retention. Manage sensitive or high-profile customer cases with discretion and professionalism. Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events. Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations. Operational Management Monitor daily service performance across email, chat, phone and social channels. Ensure agreed SLAs and KPIs are consistently achieved. Review workflows and identify opportunities for automation and process improvement. Create and maintain customer service policies and knowledge resources. Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers. Data & Performance Analysis Use customer data and operational metrics to identify trends and opportunities. Produce regular reporting on service performance and customer insights. Analyse root causes of recurring issues and implement preventative solutions. Monitor customer satisfaction measures and recommend improvements. Support strategic decision-making through data-driven recommendations. Typical metrics may include: Customer Satisfaction (CSAT) Net Promoter Score (NPS) First Contact Resolution Response and Resolution Times Service Level Achievement Customer Retention Complaint Volumes VIP Customer Engagement Profile Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment. Strong experience supporting premium or luxury customers. Excellent people management and coaching skills. Highly customer-centric with exceptional communication skills. Strong analytical ability with experience using data to improve performance. Experience producing reports and presenting insights to senior stakeholders. Ability to prioritise multiple demands in a fast-paced environment. Strong problem-solving and decision-making skills. Experience within luxury fashion or premium retail. Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar). Experience working with international customers. Understanding of e-commerce operations, fulfilment and returns processes. Job Offer Hourly rate of 16.00 to 19.00, dependent on the level of experience. Temporary position offering flexibility in work arrangements. If you're interested in this role, apply now.

We are seeking an experienced Interim FP&A Manager to join a fast-paced, private equity-backed business. This role will provide critical support to the finance function during the recruitment of a permanent hire while also driving key finance transformation initiatives. This is an excellent opportunity for a commercially minded FP&A professional who enjoys improving processes, enhancing reporting, and delivering change in a dynamic environment. Key Responsibilities: Lead and enhance the monthly FP&A reporting cycle, ensuring timely and insightful management information. Develop and improve management reporting packs, dashboards, and KPI reporting. Support finance transformation projects, including process improvement, reporting automation, and planning enhancements. Review and optimise budgeting, forecasting, and financial planning processes. Partner with senior stakeholders to provide financial analysis and commercial insights. Ensure reporting meets the requirements of a private equity-backed environment, including board and investor reporting where required. Provide continuity and leadership within the FP&A function while the permanent recruitment process is underway. Identify opportunities to improve financial controls, reporting accuracy, and operational efficiency. Candidate Profile: Proven experience as an FP&A Manager or Senior FP&A professional. Strong background in financial reporting, management information, and finance transformation. Experience delivering process improvement or finance change projects. Previous experience within a private equity-backed business is highly desirable. Strong commercial acumen with excellent stakeholder management skills. Advanced Excel skills and experience with FP&A/reporting systems. Able to work independently, quickly build relationships, and add value from day one. Available to start at short notice. Desirable Experience: Private equity-backed or investor-led business experience. Exposure to BI/reporting tools (e.g. Power BI, Tableau, or similar). Experience improving planning, forecasting, and reporting processes. This is a hands-on interim opportunity for someone who enjoys combining day-to-day FP&A responsibilities with delivering meaningful change and leaving a lasting impact on the finance function.

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Join a firmwide team accelerating our data, analytics, and AI journey through highly governed, high-impact initiatives. In this role, you will help define how data is made available to power new products and AI models at scale. You will partner across lines of business and corporate functions to design architecture, toolchains, user-centric processes, and control frameworks that improve how data is developed and deployed - safely, efficiently, and at scale. As a Vice President for Strategy Lead for Data Development Lifecycle (DDLC) in the Firmwide Chief Data Office, you will lead the development and execution of new architecture, tool chains, user-centric design, and control frameworks that transform the firm's data development process from concept to delivery. You will partner with firmwide teams, lines of business, and corporate functions, oversee crucial aspects of the lifecycle, and engage leaders across the business. A background in data science or a related technical field and excellent written and oral communication skills are valued given the visibility of this role. Job responsibilities: Define the process for data development from the perspective of data practitioners across all lifecycle stages with clear roles and responsibilities Partner with technology leaders to develop a firmwide reference architecture supporting data development and testing in controlled environments Partner with risk management and controls to develop a control framework for managing data risks Manage end-to-end delivery of changes to key platforms and toolchains supporting DDLC - from proof of concept through deployment Collaborate and align with architects, data engineers, and technologists to achieve business outcomes Identify opportunities for continuous development and improvement of the DDLC, ensuring changes are done safely and at scale Demonstrate self-motivation and tenacity, working with a high degree of independence Develop executive-level presentation decks, documents, and white papers to communicate complex concepts and recommendations Communicate effectively across diverse stakeholders in decision-making and strategy implementation Work in a highly collaborative, matrixed environment to build consensus Assist in identifying, escalating, and mitigating project risks that could impair execution of the strategy Required qualifications, capabilities, and skills: 7+ years' experience in financial services, data/technology, or related consulting Deep data science experience with consulting for end-to-end delivery and exceptional analytical, problem-solving, communication, and presentation skills Ability to develop executive-level decks, documents, and white papers to communicate complex concepts and recommendations Ability to work in a highly collaborative, matrixed environment to build consensus and excellent stakeholder management and coordination skills Structured thinker and effective communicator with excellent written communication skills and ability to crisply articulate complex technical concepts to senior audiences Deep domain expertise (knowledge of clients, products, services) coupled with deep expertise in the data (applications systems, BI and AI applications) used to manage and execute strategy across multiple business units Strong knowledge of data mesh architecture and data product concepts Preferred qualifications, capabilities, and skills: Experience in roadmap creation and execution, aligning and leading business operations to strategic organizational goals Strong understanding of AI/ML technologies and their application in data management/governance Understanding of control and risk management concepts Strong product management and project management skills ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Marc Daniels is partnering with a growing and ambitious business to recruit a Senior Project Accountant to join its Finance team. This is a hands-on, high-impact role with responsibility for project accounting, revenue recognition, month-end reporting, and ensuring the accuracy and integrity of project balances across the ledger click apply for full job details

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do BCG runs on trusted data about every device, service, and software license we own. Our Trusted CMDB initiative is building and scaling that single source of truth, the foundation for our Asset Intelligence and Resilience program . As the ServiceNow CMDB and Asset Principal Engineer, you will play a senior hands-on role in building on the success of our Service Asset & Configuration Management (SACM) processes . You will act as the technical counterpart to the Product Owner, owning delivery quality and the technical roadmap while staying close to the implementation in ServiceNow. As a senior engineering leadership role , y ou will own the hard technical calls (complex design, configuration, troubleshooting, critical implementation) and lead a blended team of engineers by setting standards, reviewing designs, and contributing directly to every sprint. YOU'RE GOOD AT Building and debugging complex ServiceNow solutions and staying current with the platform. Deep ServiceNow Asset & Configuration Management across CMDB, Configuration Management, ITAM, HAM, and SAM, including CSDM, integrations, reconciliation, and lifecycle governance. HAM Pro or SAM Pro experience is strongly valued. Making sound, defensible technical decisions across data models, integrations, reconciliation logic, automation, and controls, spotting risks early, and holding firm when data trust or platform integrity is at stake. Bringing a clear technical view into roadmap, compliance, audit, and license discussions, and representing technical trade-offs and options to the Product Owner and stakeholders. Providing technical leadership across blended teams of internal and contingent engineers, setting standards and driving accountability. Acting as a hands-on technical leader, contributing directly to sprint delivery, particularly on complex stories, configuration decisions, troubleshooting, and high-impact changes. What You'll Bring WHAT YOU'LL BRING (BEHAVIORS) Operating independently with minimal oversight while maintaining strong alignment with enterprise architecture, platform standards, and product priorities Exercising sound technical judgment and making clear, defensible architectural decisions across CMDB design, asset data, entitlement modelling, reconciliation strategy, and lifecycle automation Proactively identifying risks, surfacing them early, and recommending practical solutions Navigating high-visibility stakeholder environments with composure and confidence, including audit and vendor negotiation contexts Influencing senior stakeholders across IT, Security, Monitoring & Operations, Procurement, and Finance Holding firm in technical trade-off discussions where data trust, platform integrity, or long-term maintainability are at risk Establishing engineering rigor, accountability, and quality across a blended technical team YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree 10+ years' experience working as a ServiceNow engineer, technical lead or architect, with specialized expertise in IT Asset & Configuration Management Demonstrable hands-on experience implementing and governing ServiceNow CMDB in a complex enterprise environment Strong expertise in ServiceNow Configuration Management, including CMDB architecture, CI class design, IRE, CSDM alignment, relationship modelling, lifecycle governance, CMDB Health, data quality management, and remediation processes Software Asset Management depth, including software model normalization, publisher packs, license metrics, entitlement reconciliation, and audit defense; SAM Pro experience is strongly valued SaaS License Management experience, including SaaS spend visibility, usage-based reclamation, and renewal optimization a strong plus Strong understanding of contract and procurement integration, including purchase orders, entitlements, contracts, cost centers, and chargeback/showback Experience designing, governing, and managing integrations with discovery, inventory, endpoint, HR, procurement, ERP, security, monitoring, and asset data sources, such as ServiceNow Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, Tanium, Flexera, Snow, Lansweeper, Workday, SAP, Coupa, Ariba, or equivalent platforms ServiceNow certifications expected: CSA as a baseline; CIS-SAM, CIS-HAM, CMDB, Discovery, ITOM, or Service Mapping related certifications or equivalent experience strongly valued Familiarity with ITIL 4 IT Asset & Configuration Management practice and ISO/IEC 19770 a plus; experience surviving a vendor software audit is highly valued Who You'll Work With You will be part of the IT & Business Platforms (ITBP) team, working inside the SACM & ServiceNow Core squad alongside the Scrum Lead, Product Owner, and engineers, and partnering closely with SACM stakeholders and the Security, Cloud, and Architecture teams. Together you will design and deliver scalable, maintainable, and well-architected solutions across the ServiceNow SACM ecosystem, making trusted asset and configuration data the foundation BCG relies on to stay secure, cost-efficient, and resilient. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Group Management Accountant Location: Downham Market, Norfolk Salary: 50,000 - 60,000 + Benefits Join a Growing International Business Our client is a successful and expanding group of companies with operations in the UK and overseas. Due to continued growth, they are seeking a commercially minded Group Management Accountant to join their finance team in Downham Market. Reporting to the Group Finance Controller, this is a broad and highly visible role that combines financial reporting, business partnering, financial control and team leadership. Working closely with senior management, you will help drive business performance whilst ensuring robust financial processes and reporting across the group. The Role Key responsibilities include: Producing monthly management accounts and delivering insightful financial and operational reporting Supporting budgeting, forecasting and performance analysis across multiple group companies Maintaining strong financial controls and assisting with statutory accounts, audit and compliance activities Partnering with operational and senior management teams to provide commercial financial support Managing and developing an Accounts Assistant whilst supporting process and system improvements About You We are looking for a qualified accountant who combines strong technical expertise with a proactive and commercial approach. You will ideally have: Ideally ACA, ACCA or CIMA qualification Experience within management accounting, financial control or finance business partnering Strong analytical skills and the ability to communicate financial information effectively Experience of financial systems and process improvement The confidence to build relationships and influence stakeholders across the business What's on Offer? Salary of 50,000 - 60,000 Exposure to senior leadership and strategic decision-making A varied and commercially focused role with genuine influence International group exposure within a growing business Long-term career development opportunities This is an excellent opportunity for an ambitious finance professional seeking a broad and rewarding role within a successful and growing organisation. Please apply online or contact Sam Holt at Big Sky Additions for further information.

TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a UK & Europe Corporate Communications Lead to join our growing team. The UK & Europe Corporate Communications Lead is responsible for corporate positioning, building the external and internal reputation of the company as a global information and insights business that makes trust possible in global commerce. The role leads crisis/incident work and develops and implements insights- and issues-based campaign activity, alongside UK & Europe internal communications and selected client communications that impact corporate reputation. The role reports to and works with the Senior Director of Communications in Europe, Africa and Asia to deliver work originated both in-region and also at an Enterprise level. They are a member of the Corporate Affairs & Communications team globally, and work closely with the Global Brand Management & Marketing team (which houses the global Enterprise press office function). They have a dotted reporting line to the Head of Marketing for the UK. Day to Day You'll Be: Develop and maintain UK & Spain (Europe) PR strategy and ensure aligned to wider international and global frameworks/processes Plan and coordinate activity around key topics and issues, bringing together business-wide campaigns that focus on regulatory and industry specific change Support wider corporate, and communications (and marketing) strategy, including but not limited to product announcements, research insights/thought leadership, wider brand building activity, partner and employer of choice programs Communicating our corporate comms strategy, messaging, content and importantly measurement to key stakeholders and ensuring alignment Manage PR agencies in-region (which supports corporate, B2B and consumer work as needed) and other suppliers (e.g. monitoring and licensing) Identify and coach on best practice interview procedure/technique with key senior spokespeople for corporate media opportunities (arranging external media training where required) Develop junior talent (providing coaching to direct reports and mentoring support across wider Corporate Affairs and Communications function) Be flexible and work across wider communication projects and activities as required Report KPI and evaluation metrics in-region and internationally as required (ensuring activity aligned to achieving wider business strategic goals) Maintain core materials necessary for the delivery of the ongoing corporate programme (e.g. overall strategy, tactical/activity planners, key message and briefing documents, media contact lists, issues trackers, capacity planning etc.) Strong media awareness - opportunity spotting and providing insight to the wider business are key to this role (develop wider insight and feedback tools, including competitor tracking) Be a key member of the crisis/incident communications team/DIRT (Data Incident Response Team) Advise on wider related communication matters (speeches/events etc.) and provide ad-hoc 'consultancy' advice directly to senior team and wider Group functions as required Support for priority client communications that impact our corporate reputation Manage the in-region internal communications program, working closely with the Director of International Internal Communications Enable wider internal and external stakeholder outreach as required, facilitating wider knowledge sharing and coordination for key initiatives Essential Skills & Experience: Strong stakeholder management Collaboration + relationship building Quick assimilation of complicated and technical information Highly developed creativity Highly analytical and numerate Ability to multi-task Communication and influence Wider horizon planning Strong media knowledge Well organised self-starter Project management Wider experience of combined campaigning (especially in relation to public affairs) Knowledge of wider marketing disciplines (including social media) Degree educated & relevant professional training Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Manager I, Public Relations

We are supporting a highly regarded, multi-office accountancy firm in Warwickshire who are seeking to appoint a Tax Partner to join their growing team. This is a rare opportunity for an experienced Mixed Tax professional to step into a high-impact, leadership role. A key position within the firm, you will be working closely with the Partners, managing your own portfolio and supporting the wider business with both compliance and advisory matters. This role would suit an existing Tax Partner or a Tax Manager / Senior Manager / Director seeking that next step. Role Overview: Manage a portfolio of clients across both corporate and personal / private client taxation Deliver a blend of compliance and advisory work Project work Assist with technical queries and complex issues Supervise and develop a small team of staff Support the Partners in driving the firm's continued growth. You'll play an integral part in delivering high-quality work and advice, building client relationships and contributing to wider business planning and development. Candidate Profile: We're looking for an experienced taxation professional with ideally: CTA, ATT, ACA or ACCA qualification or equivalent Proven experience in both personal and corporate tax Strong understanding of both compliance and advisory work Previous staff management or supervisory experience Excellent communication, leadership and client relationship skills. What's on Offer: Hybrid and flexible working options Full benefits package A positive, collaborative working environment. Interested? Apply today or call Ashley on (phone number removed) to discuss further, always private & confidential. Addington Ball is a specialist finance and accounting recruitment consultancy covering the Midlands and Northern Home counties. We are a member of TEAM and are acting as an Employment Agency in relation to this vacancy. Job ref - ABJ/(phone number removed) - Tax Partner

Administration Team Manager Job Title: Administration & Operations Team Manager (12-Month FTC) Location: Croydon (Excellent transport links) Salary: Negotiable + Benefits Contract Type: 12-Month Fixed Term Contract (Full-Time) About the Company We are a market-leading, back-office solutions and compliance partner operating heavily within the property and legal services sectors. We pride ourselves on our culture, having been officially voted as one of the "Great Places to Work UK" for the last 5 consecutive years . When you join us, you are stepping into a vibrant, driven, and highly motivated environment. We offer fantastic modern office facilities, a supportive executive team, and a genuinely collaborative atmosphere where your leadership will be truly valued. The Role We are seeking a dynamic and highly competent Team Manager to oversee a dedicated administrative and workflow function for a 12-month period. Leading a team of 10+ administrators, your core focus will be on people management, workflow optimisation, and service delivery. You do not need to be an expert in our specific industry to succeed here-full technical training on our systems and services will be provided. What we truly need is your proven ability to lead, inspire, and manage a high-volume administrative team. Key Responsibilities: People Leadership: Provide day-to-day direction, coaching, and support to a team of 10+ administrative professionals. Performance & Development: Conduct regular 1-2-1s, set clear team objectives, monitor performance, and manage workloads effectively. SLA & Workflow Management: Utilise centralised systems to track daily workloads, ensuring the team consistently meets or exceeds agreed service levels. Stakeholder Engagement: Act as a key point of contact for internal senior management and handle any escalated queries professionally. Process Improvement: Periodically review team processes to find efficiencies and support the smooth integration of incoming workloads. About You We are open to your sector background-whether your management experience comes from Legal, Property, Finance, Logistics, Utilities, or Corporate Shared Services, we want to hear from you. To be successful in this role, you will need: Proven experience directly line-managing administrative, operations, or customer service teams (ideally teams of 10+). A strong track record in performance management, including running 1-2-1s, setting KPIs, and managing workflow against strict SLAs. Excellent interpersonal and communication skills, with the ability to confidently manage internal senior stakeholders. A proactive, organised approach with the ability to multitask and thrive under pressure. Immediate or short-notice availability to commit to a 12-month fixed-term contract. What's on Offer? A highly competitive, negotiable salary package. The chance to work with a highly competent, self-motivated team. An outstanding office environment in Croydon with great rail and tram links. Core hours flexibility where required. How to Apply: If you are an experienced people manager looking for your next challenge within an award-winning workplace, please apply with your CV today for immediate consideration. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

An exciting opportunity has arisen for a commercially focused Finance Business Partner to join a high-growth, private equity-backed manufacturing business in East Yorkshire. Reporting directly to the CFO and working closely with senior stakeholders across manufacturing, you will act as the key link between Finance and Operations, providing financial insight, challenge and support to drive performan click apply for full job details

OTE 100,000+ Build Your Own Sales Team Join a Market Leader Senior Business Development Manager Location: North London / Hertfordshire (Hybrid) Salary: Circa 65,000 Basic (DOE) + Car Allowance + Uncapped Commission (1.5% of All New Business Won) + Realistic OTE in Excess of 100,000 + Excellent Benefits Senior Business Development Manager Business Development Manager Foodservice Food Distribution Fresh Produce FMCG Hospitality Restaurants Casual Dining QSR Food to Go Education Healthcare Manufacturing Contract Catering Wholesale Strategic Sales New Business Consultative Selling National Accounts Build a High-Performing Sales Team. Shape the Future. Earn What You're Worth. Are you an exceptional Business Development professional looking for more than just another sales role? This is a rare opportunity to join one of the UK's leading foodservice businesses, where you'll have the autonomy to win major new accounts across hospitality, education, healthcare, manufacturing and commercial sectors while enjoying realistic on-target earnings in excess of 100,000. Success in this role won't just be financially rewarding. As the business continues to grow, you'll have the opportunity to build, mentor and lead your own Business Development team, making this an ideal opportunity for an ambitious sales professional with leadership aspirations. If you're motivated by winning new business, building long-term customer partnerships and being rewarded for your success, this role offers the platform to accelerate your career within a highly respected, market-leading organisation. The Opportunity Reporting to the Commercial Leadership Team, you'll be responsible for generating new business opportunities, developing a strong sales pipeline and winning high-value regional and national customers across multiple sectors. You'll build relationships with senior decision-makers, negotiate commercial agreements and work collaboratively with internal teams to ensure successful onboarding and long-term customer growth. Key Responsibilities Identify, target and secure new business opportunities across restaurants, casual dining, QSR, food-to-go, education, healthcare, manufacturing, leisure and other commercial sectors. Develop and execute strategic business development plans to achieve ambitious sales targets. Generate leads through networking, referrals, market intelligence and proactive prospecting. Build relationships with Procurement Directors, Commercial Directors, Operations Directors, Buying Teams and senior decision-makers. Manage the full sales cycle from prospecting through to negotiation, contract award and implementation. Produce compelling commercial proposals, presentations and tenders. Develop Joint Business Plans with newly acquired customers. Maximise opportunities to grow newly won accounts. Deliver accurate forecasting, CRM updates and pipeline reporting. Work closely with Operations, Procurement, Supply Chain, Finance and Marketing to ensure an outstanding customer experience. Monitor competitor activity and identify emerging market opportunities. Represent the business at customer meetings, networking events and industry exhibitions. About You You'll be a commercially driven sales professional with a genuine passion for winning new business and developing long-term customer relationships. You'll likely have experience as a: Senior Business Development Manager Business Development Manager National Account Manager Key Account Manager Commercial Manager Strategic Account Manager Experience within one or more of the following sectors would be highly advantageous: Foodservice Food Distribution Fresh Produce Food Manufacturing FMCG Wholesale Hospitality Contract Catering Education Healthcare Manufacturing Food to Go Casual Dining Restaurants QSR You'll also have: A proven track record of winning new business within foodservice, food manufacturing, food distribution, wholesale or FMCG. Experience selling into multi-site restaurant groups, education providers, healthcare organisations, manufacturers, hospitality operators, contract caterers or food-to-go businesses. Strong commercial negotiation and consultative selling skills. Experience managing complex sales cycles and high-value opportunities. Excellent relationship-building and stakeholder management skills. Strong presentation and communication skills. Excellent commercial awareness with strong forecasting and pipeline management capability. High levels of drive, resilience and self-motivation. What's on Offer Circa 65,000 basic salary (DOE) Uncapped commission - earn 1.5% of all new business won Realistic OTE in excess of 100,000 Car allowance Hybrid working 25 days' holiday plus Bank Holidays Pension scheme Healthcare cash plan Retail discount scheme Free onsite parking Ongoing training and career development The opportunity to build and lead your own Business Development team as the division grows Join one of the UK's most respected foodservice businesses and play a pivotal role in its next phase of growth If you're an ambitious Senior Business Development Manager looking to maximise your earning potential while developing new business across the hospitality, education, healthcare, manufacturing and commercial sectors, we'd love to hear from you. Mandeville is acting as an Employment Agency in relation to this vacancy.

A leading organisation is seeking a Head of Commercial Finance to join their Manchester-based team, offering you the opportunity to play a pivotal role in shaping the financial future of a rapidly expanding global business. As the Senior finance business partner for the overseas business region, you will be at the heart of strategic decision-making, supporting business development, product innovati click apply for full job details

Our client, an established firm of Chartered Accountants in Central London is looking to recruit an Accounts & Audit Manager. Known for their quality-driven approach and supportive culture, they provide tailored Audit, Accounts, and Tax services to a diverse portfolio of SMEs, owner-managed businesses, and corporate clients across exciting sectors including Media, Property, and Technology. Due to continued growth and new business wins, they are seeking an ambitious Accounts & Audit Manager to take ownership of a client portfolio and contribute towards the smooth running of the department. As an Audit & Accounts Manager, you will work closely with Partners to deliver high-quality services. This is a "general practice" role, expected to be split between statutory accounts preparation / advisory (80%) and audit (20%). Responsibilities will include: - Portfolio Management: Managing a varied portfolio of accounts and audit clients, building strong client relationships. - Audit Delivery: Leading audits from planning through to completion, ensuring compliance with IFRS and UK GAAP/ISA standards. - Review Work: Reviewing statutory accounts, audit files, and tax computations prepared by junior team members. - Team Leadership: Mentoring and developing seniors and trainees, conducting reviews, and overseeing workload management. - Client Advisory: Acting as a trusted advisor, handling day-to-day queries, and identifying opportunities for advisory work. - Workflow Management: Ensuring all work is delivered on time, within budget, and to a high technical standard. This is a fantastic opportunity to join a friendly, supportive team at a firm where several managers have progressed to partner. Staff enjoy hybrid working, flexible working hours and regular social events. To be considered for this role, you must: - Have a minimum of 6 years experience at a UK accountancy firm - Be either ACA or ACCA qualified - Have experience in accounts and audit - tax experience would be advantageous - Live within a commutable distance of Central London - Have good communication skills and be able to manage clients and juniors This position would suit either an experienced Accounts & Audit Manager or an Assistant Manager who is looking to take on more responsibility. If you are interested in this position and meet the above criteria, please apply today!

Job Description Sysco GB is currently recruiting for a Senior Finance Business Partner (Credit Management) to join our Finance team on a full-time, permanent basis . This is an excellent opportunity for a commercially focused finance professional to lead a high-performing Credit Management team while playing a key role in supporting working capital performance, managing credit risk and driving operational excellence across a diverse customer portfolio. Our role is offering hybrid working, with 3 days a week in the Ashford office, so you must be within a commutable distance . In this role, you will lead and develop a team of Credit Controllers and Analysts, overseeing the day-to-day management of collections, credit reviews, dispute resolution and credit limit approvals. You will be responsible for monitoring customer payment performance, debt ageing and credit risk exposure, ensuring effective controls are in place while supporting business growth. Working closely with Sales, Commercial, Customer Service and Finance teams, you will provide insight and challenge to help balance customer relationships with sound credit management practices. We're looking for an experienced Credit Management professional with a strong understanding of credit risk, cash collection, financial analysis and working capital management. You will have a proven track record in Credit Control, Credit Management or Order-to-Cash leadership and be confident managing complex customer portfolios in a fast-paced environment. Experience driving collection performance, reducing DSO and delivering improvements in cash flow and risk management will be highly valued. Strong leadership, communication and stakeholder management skills are essential, as you will be required to influence and collaborate with colleagues across the wider business while acting as an escalation point for complex customer issues and high-risk accounts. You will be highly organised, commercially aware and confident making balanced decisions that support both customer experience and business objectives. Experience leading process improvement initiatives, driving automation and implementing operational efficiencies would be advantageous. Ideally, you will hold a CICM qualification or a similar professional finance qualification. You will also have experience using ERP systems, credit management platforms and reporting tools to analyse performance, identify trends and support decision-making. This is a fantastic opportunity to join a dynamic Finance team and make a significant impact on credit performance, risk management and continuous improvement across the business. What you'll get: Car/ Travel Allowance: £7000 per annum Annual Incentive Plan: Be rewarded for achieved objectives Private Medical: Single Cover Early Access to Your Earnings: Use our dedicated Wage Stream app to access your earned salary whenever you need it, helping you manage your finances with ease and confidence. Flexible Time Off: Take advantage of the option to purchase additional annual leave. Comprehensive Wellbeing & Health Support: Benefit from our Employee Assistance Programme, offering confidential mental health support, 24/7 GP appointments, physiotherapy, flu vaccinations, eye tests and a wide range of health services for you and your family. Competitive Pension Scheme: Secure your future with our robust pension plan designed to help you plan long term. Life Assurance: Peace of mind with life assurance coverage designed to protect you and your loved ones. Exclusive Discounts: Enjoy access to Sysco Perks, where you'll find discounts on everything from gym memberships to your weekly grocery shop. Special Sysco Product Discounts: Get the chance to purchase our food products at significantly reduced prices. Free Mortgage Advice: Navigate the property market with confidence thanks to complimentary expert mortgage guidance. Enhanced Family-Friendly Leave: Our policies support you through important life moments, offering greater flexibility and care for you and your family.

Job Description Sysco is seeking an experienced Project Manager to join our Enterprise Services team (HR, Finance and Legal) on a 12-month fixed-term contract . Reporting to the Portfolio Manager, you will play a key role in delivering technology initiatives that support business objectives and strategic priorities across Europe. Working within a matrix organisation, you will collaborate with both internal teams and external partners to ensure successful project outcomes. We are offering a hybrid working contract where you will be required to attend the office in Ashford, Kent or Hemel Hempstead 3 times per week , so you must be comfortable and flexible with travel and commuting for project and team meetings. In this role, you will be responsible for the end-to-end management and delivery of complex technology projects, ensuring they are completed on time, within scope and budget. You will lead projects through the full lifecycle, from requirements gathering and solution design through to implementation and transition into business-as-usual operations. Projects will be delivered using established PMO governance standards and a combination of Agile and Waterfall methodologies. You will work closely with business stakeholders at all levels, including senior and executive leadership, to understand requirements, define project scope and ensure solutions align with business goals. Strong stakeholder management skills are essential, as you will be responsible for maintaining engagement, managing expectations and driving consensus throughout the project lifecycle. You will also develop and execute effective communication plans, ensuring project progress, risks and key decisions are clearly communicated. The successful candidate will have a strong understanding of business processes and business change, with the ability to translate operational requirements into effective technology solutions. You will be experienced in managing risks, issues, dependencies, budgets, resources and timelines, while ensuring governance standards and change control procedures are maintained. To succeed in this role, you will have proven project management and project delivery experience within fast-paced IT or business transformation environments. You will have experience working with multiple 3rd party system integrators and external suppliers, ensuring successful collaboration and delivery across complex programmes. Excellent communication, presentation and relationship-building skills are essential, along with strong proficiency in the Microsoft Office suite. What we offer: A competitive salary Car Allowance of £5,500 per annum Single private medical healthcare cover Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility

Job Description Commercial Legal Counsel Competitive salary, excellent benefits and career development opportunities. Sysco is the world's largest foodservice distributor. In Great Britain and Ireland, our businesses serve thousands of customers across the hospitality, leisure, education, healthcare and public sectors. As part of a global organisation, the Legal Team plays an important role in supporting the growth of our businesses in Europe by negotiating commercial contracts, managing risk and generally acting as a business partner to our commercial and functional colleagues across the markets in which we operate. The team operates as part of the global legal and public affairs team, reporting to the EVP and Chief Legal Officer. The role We are looking for a qualified solicitor with substantial experience gained in private practice, in-house, or a combination of both. You will have strong experience drafting and negotiating commercial contracts, coupled with excellent commercial judgement and a pragmatic approach to problem solving. While candidates with experience broadly equivalent to 3-7 years' PQE are likely to possess the skills required for this role, applications will be considered from all candidates who can demonstrate the necessary experience and competencies. The role is based in Ashford, Kent, operating under a hybrid working model, with occasional travel to other UK locations as required. This role offers the opportunity to work on a wide variety of matters across the Sysco businesses in Great Britain and Ireland, while also supporting European and International projects. You will work directly with colleagues across commercial, operational, procurement, supply chain, technology, finance and HR functions, providing practical and commercially focused legal advice. You will be trusted to manage your own matters whilst working as part of a collaborative legal team that values pragmatic advice, strong stakeholder relationships and continuous improvement. In addition to providing legal support on day-to-day commercial matters, you will play an active role in helping the team to evolve its processes, tools and ways of working to ensure we continue to deliver an efficient, high-quality and commercially focused service to the business. You will also act as an important point of contact for more junior members of the team, helping to support their development, share knowledge and foster a collaborative team culture. Key responsibilities Draft, review and negotiate a broad range of commercial agreements, including customer contracts, supplier agreements, technology contracts, services agreements, confidentiality agreements and terms and conditions. Advise stakeholders across the business on legal, commercial and regulatory matters affecting the organisation. Support strategic projects and business initiatives across Great Britain and Ireland and, where required, across Europe and other International jurisdictions. Work closely with commercial, operational, supply chain and technology teams to identify and manage legal risk whilst supporting business objectives. Develop strong working relationships with stakeholders at all levels of the business. Act as a key contact for more junior members of the Legal Team, providing guidance, sharing knowledge and supporting their professional development. Support the development and delivery of legal training, compliance initiatives and legal know-how across the business. Contribute to the ongoing development of legal processes, templates, contract management systems and legal technology solutions. Identify opportunities to improve the delivery of legal services to the business and help drive continuous improvement within the Legal Team. Manage disputes and potential disputes at an early stage, working closely with business stakeholders to achieve practical and commercially appropriate resolutions and escalating matters where appropriate. Monitor legal and regulatory developments and help ensure the business remains informed of relevant changes. Work collaboratively with members of the Legal Team and provide support across a broad range of legal matters as priorities evolve. Have the opportunity to support corporate transactions and strategic projects, including acquisitions and business integration activities. Have the opportunity to assist with data protection, privacy, property, treasury and tax-related matters, working alongside more senior members of the Legal Team and external advisers where appropriate. About you You will be a qualified solicitor with experience gained in private practice, in-house, or a combination of both. You will have strong experience drafting and negotiating commercial contracts, coupled with excellent commercial judgement and a pragmatic approach to problem solving. You will have: Strong experience drafting and negotiating commercial contracts. Excellent commercial judgement and a practical approach to problem solving. The ability to balance legal risk with commercial objectives. Strong communication and stakeholder management skills. Experience working with, or advising, a range of business functions. The ability to manage competing priorities and adapt to changing business needs. An interest in developing both people and processes, with a proactive approach to improving how legal services are delivered to the business. The confidence to provide guidance and support to more junior colleagues. A collaborative approach and the ability to work autonomously when required. A commitment to high professional and ethical standards. Experience of supporting multinational businesses or working on cross-border matters would be advantageous but is not essential. What you will receive Car/ Travel Allowance: £5500 per annum Private Medical: Single Cover Early Access to Your Earnings: Use our dedicated Wage Stream app to access your earned salary whenever you need it, helping you manage your finances with ease and confidence. Flexible Time Off: Take advantage of the option to purchase additional annual leave. Comprehensive Wellbeing & Health Support: Benefit from our Employee Assistance Programme, offering confidential mental health support, 24/7 GP appointments, physiotherapy, flu vaccinations, eye tests and a wide range of health services for you and your family. Competitive Pension Scheme: Secure your future with our robust pension plan designed to help you plan long term. Life Assurance: Peace of mind with life assurance coverage designed to protect you and your loved ones. Exclusive Discounts: Enjoy access to Sysco Perks, where you'll find discounts on everything from gym memberships to your weekly grocery shop. Special Sysco Product Discounts: Get the chance to purchase our food products at significantly reduced prices. Free Mortgage Advice: Navigate the property market with confidence thanks to complimentary expert mortgage guidance. Enhanced Family-Friendly Leave: Our policies support you through important life moments, offering greater flexibility and care for you and your family.

Pricing Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Lawfront provides legal services to individuals and businesses through leading regional law firms - Brachers,Farleys, Fisher Jones Greenwood, Field Seymour Parkes, Nelsons, Slater Heelis and Trethowans The Pricing Manager at Lawfront will be responsible for developing and implementing pricing strategies across the group to maximize profitability and growth. This role involves analysing market trends, competitor pricing, and customer behaviour to set competitive prices for Lawfront's services. The Pricing Manager will work closely with the Pricing Champion (managing partner of one of our firms), finance, marketing, and regional management to put in place pricing strategies and tactics in line with the company's overall business objectives. Additionally, the Pricing Manager will support the development of a strong pricing culture within the firms, encouraging confident pricing behaviour among fee earners. Key responsibilities Develop and maintain a group-wide overview of hourly and menu pricing in each firm. Conduct pricing and profitability analysis and provide recommendations to senior management. Analyse market trends, competitor pricing, and customer behaviour to set competitive prices. Monitor and adjust pricing strategies based on market conditions and business needs. Develop pricing models and tools to support decision-making. Ensure compliance with pricing policies and regulations. Organise external pricing training and provide direct support to fee earning teams on pricing strategies and tools. Encourage strong pricing behaviour among fee earners, mentor, and offer training. Communicate the benefits of confident pricing and share best practices. Provide advice on pricing strategy and support management in pricing decisions. What We Are Looking For? Qualifications Bachelor's degree in Finance, Economics, Business Administration, or a related field. Professional certification in pricing or related field is a plus. Skills, knowledge and experience Experience in services pricing, specific exposure to legal services or other professional services environment is a plus. Strong analytical and quantitative skills. Excellent communication and presentation skills. Experience with pricing software and tools. Knowledge of market research and data analysis techniques. Ability to work collaboratively with cross-functional teams. Strong organizational and time management skills. Personal attributes Changee Agility: Availability, aptitude, and appetite to lead and influence others in line with company messaging. Adaptability: Displays a pro-active approach and the ability to think on their feet Self-Awareness: Aware of their impact on others, ability to self-regulate when under pressure and sense of self assurance and confidence, that gives others certainty. Emotional Intelligence: Demonstrates the ability to support others to be at their best, understands what makes each person unique and adjust style accordingly. Continuous Improvement & Innovation: Constantly curious looking for ways to optimise performance, impact, and efficiency. Seeks opportunities to innovate in small and large ways and support this in others. Trust and Psychological Safety: Creates a culture of high trust where people feel they can speak up without judgment or blame. Each member of the Department feels psychologically safe and able to reach out if support is required.

Group Chief Revenue Officer (CRO) Location: Remote - USA or UK (International Travel Required) An exciting opportunity has arisen for a Group Chief Revenue Officer (CRO) to join a global RF technology group operating across advanced antenna, microwave and RF engineering solutions for defence, aerospace, government and commercial communications markets. The organisation designs and manufactures high-performance RF and microwave systems and antenna technologies used in mission-critical applications including communications, electronic warfare, surveillance, intelligence, maritime, aviation and space. Operating through a portfolio of international specialist engineering businesses, the group combines deep technical capability with strong innovation, R&D focus and proprietary IP development. Following continued global expansion and increased emphasis on cross-group collaboration, the business is seeking a highly entrepreneurial, commercially driven and results-focused executive to lead and unify global revenue strategy across the organisation. The CRO will be responsible for driving sustainable revenue growth, commercial excellence and strategic alignment across multiple international operating companies. The role exists to unlock the full commercial potential of the group by leading complex, multi-entity opportunities and ensuring a coordinated, disciplined and scalable approach to global sales execution. The successful candidate will act as the single point of accountability for major commercial opportunities across the group, ensuring effective pricing, governance, customer engagement and conversion into long-term profitable revenue. Working closely with the CEO and COO, the CRO will align commercial ambition with operational capability, ensuring global revenue performance is optimised through structured execution, strong leadership and data-driven decision-making. The role requires significant international travel across the USA, UK, Europe and other global regions, operating across time zones aligned with customers and internal stakeholders. Main Responsibilities of the Group Chief Revenue Officer (CRO): Define and execute the group-wide commercial and revenue strategy to deliver sustained global growth Drive improvements in pipeline velocity, conversion rates, deal size and margin through structured KPI management Embed a "one group" commercial approach, maximising cross-selling and upselling across all operating companies Design and implement a scalable global sales operating model across regional hubs and international markets Build and lead a high-performing global commercial organisation spanning sales, marketing and customer engagement functions Lead and coordinate complex, high-value multi-entity bids and strategic customer opportunities Oversee pricing strategy, commercial governance, deal approval and margin protection across all major opportunities Establish robust forecasting, reporting and CRM-driven performance frameworks for executive and board-level insight Drive alignment across all operating companies to ensure consistent commercial execution and account ownership clarity Identify and develop new market opportunities, strategic accounts and global revenue streams Support integration, acquisition and transformation activities where required to accelerate group growth Act as a key interface between commercial strategy and operational delivery in partnership with the COO Requirements of the Group Chief Revenue Officer (CRO): Proven experience in a senior commercial leadership or executive role within a fast-paced, growing technology or engineering organisation Strong background in RF, microwave, antenna systems, communications, defence, aerospace or highly technical manufacturing environments is highly desirable Demonstrated track record of driving revenue growth, commercial strategy and international sales performance Significant experience leading global or multi-entity commercial teams across multiple regions Strong understanding of go-to-market strategy, pricing, revenue operations and complex deal structures Experience managing large-scale enterprise customers and high-value strategic accounts Ability to operate at C-suite and board level with strong stakeholder influence and executive presence Strong financial and commercial acumen including forecasting, margin management and KPI-driven performance management Experience designing and scaling global sales operating models and leading transformational change Proven ability to manage complex, multi-stakeholder commercial environments within international group structures Strong customer-facing credibility with the ability to lead strategic engagements at senior level Experience working with CRM systems and revenue performance tools Strong communication, negotiation and leadership skills with the ability to operate in fast-moving, high-pressure environments Willingness to travel internationally on a regular basis Extensive leadership experience, including long term leardership of teams across multiple territories Degree qualified in Engineering, Business, Finance or related discipline (MBA advantageous) English language essential; additional languages advantageous Experience within defence/security regulated environments (ISO, CMMC, cyber security frameworks) desirable Working Pattern & Benefits: Remote position based in either the USA or UK Significant international travel across North America, Europe and other strategic regions Executive-level role reporting directly to the CEO and Board Opportunity to shape the commercial strategy of a global RF technology group High levels of autonomy and influence across multiple international businesses Competitive executive salary with annual bonus (up to three months' salary) Long-Term Incentive Plan(share options) Comprehensive healthcare and executive benefits package Strong long-term opportunity to build and lead a world-class global commercial organisation To apply for this Group Chief Revenue Officer (CRO) opportunity, please send your CV to Kishan Chandarana at Redline Group. 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Lead the technology services that keep care homes connected, secure and supported every day. Joining us means becoming part of a forward-looking care organisation with a strong, long-term commitment to the success of every home. Supported by substantial, planned investment, we provide the resources and stability needed to deliver reliable, secure and resilient technology services across a growing national care home portfolio. This is a full-time role working 40 hours per week. The position is primarily office-based during office hours with hybrid flexibility and regular travel to care homes and regional offices. As Head of IT Infrastructure, you'll lead the delivery and governance of our IT infrastructure and support services, overseeing a hybrid in-house and outsourced operating model. Working closely with internal stakeholders and strategic technology partners, you'll ensure high-quality service delivery, strengthen cyber resilience and provide the leadership needed to support colleagues across our homes and central functions. About the role This is a senior leadership role responsible for the strategic oversight of IT infrastructure, support services and managed service provider (MSP) governance across a large, multi-site organisation. You'll lead the internal IT Support team while acting as the service owner for outsourced infrastructure, network, cloud, cyber security and technical support services. Working closely with key suppliers, you'll monitor service performance, manage contractual governance and ensure service levels, quality standards and operational outcomes are consistently achieved. You'll oversee identity and access governance, disaster recovery, business continuity planning and major incident management, ensuring robust controls are in place to support business resilience and regulatory compliance. You'll also work collaboratively with Procurement, Finance and senior business leaders to drive service improvements, manage supplier relationships and contribute to the organisation's long-term technology strategy. Alongside leading the internal service desk, you'll provide strategic oversight of technical governance, ensuring infrastructure decisions, cyber security services and major projects align with organisational priorities while supporting safe, effective care delivery across the estate. About you You'll be an experienced IT infrastructure or service delivery leader with a strong background in managing technology services within a complex, multi-site environment. You'll have extensive experience governing managed service providers, holding suppliers accountable for service performance while building collaborative relationships that deliver continuous improvement. Comfortable balancing strategic oversight with operational leadership, you'll be confident leading internal teams, managing major incidents and making informed decisions in a fast-paced environment. You'll combine strong technical knowledge with excellent stakeholder management skills, communicating effectively with colleagues at all levels and translating complex technical issues into clear, practical solutions. Organised, analytical and solutions-focused, you'll be passionate about delivering resilient, secure and high-performing technology services that support the wider organisation. What you'll bring Essential Significant senior IT infrastructure or IT service delivery leadership experience within a large, multi-site organisation. Proven experience managing and governing managed service providers, including SLA and KPI management, service improvement and commercial oversight. Experience leading internal IT support teams and delivering ITIL-aligned service management. Strong knowledge of Active Directory, Microsoft Entra ID, identity lifecycle management, access governance and privileged access controls. Experience overseeing externally managed cyber security services while retaining internal governance and accountability. Knowledge of disaster recovery, business continuity planning and major incident management. Strong understanding of Cyber Essentials, DSPT, GDPR and digital governance requirements. Excellent leadership, communication and stakeholder management skills. Desirable Experience of SOX IT General Controls or equivalent audit and internal control frameworks. ITIL v4 Foundation or higher. Relevant infrastructure or cyber security certifications. Experience within healthcare, social care or another highly regulated multi-site environment. Additional information This role includes line management responsibility for a team of IT Support Analysts and a Network/Infrastructure Administrator. An Enhanced DBS check and DVLA licence check are required for this position. As with all colleagues, you'll be expected to comply with our policies relating to health and safety, infection prevention and control, safeguarding and all relevant regulatory requirements. From time to time, you may be asked to undertake other duties appropriate to the role, and the responsibilities outlined above may be reasonably reviewed and updated following consultation to reflect business needs. Application closing date: 12noon, Friday 7th August 2026

TPF Recruitment is delighted to be supporting a highly regarded firm of Chartered Accountants in Kent with the recruitment of a Not for Profit Audit Director, or Partner. This is an exceptional opportunity to join a successful and growing firm with an established reputation within the not for profit sector. The firm acts for a diverse portfolio of charities, academies, educational establishments, and other not for profit organisations across Kent, London, and the South East. The position offers a genuine leadership role with significant autonomy, excellent client exposure, and the opportunity to work within a supportive environment that places a real emphasis on work life balance. The Role As a Not for Profit Audit Director, you will: Lead a substantial portfolio of charity, academy, and not for profit audit clients Act as a trusted adviser to trustees, finance directors, chief executives, and governing bodies Oversee audit planning, delivery, and quality control across the portfolio Provide technical expertise on charity accounting and audit matters Support and develop managers and senior members of the audit team Identify opportunities to strengthen and expand the firm's not for profit offering Play an active role in business development, networking, and client relationship management Work closely with the partners to help drive the continued growth of the service line Requirements Be ACA or ACCA qualified Have extensive experience managing and leading charity and not for profit audits within practice Hold Responsible Individual status or be working towards obtaining it Possess strong technical knowledge of charity accounting regulations and auditing standards Have excellent leadership, communication, and relationship management skills Be seeking a senior leadership position within a collaborative and forward thinking firm Benefits Director level appointment with significant responsibility and autonomy £85,000- £150,000 DOE Highly competitive salary and benefits package Flexible and hybrid working arrangements Genuine work life balance Exposure to an impressive and varied not for profit client base Clear progression opportunities within a growing firm Modern, supportive, and people focused culture The opportunity to make a meaningful impact within a respected specialist team This is a fantastic opportunity for an experienced not for profit audit professional looking to take the next step in their career and join a firm that combines technical excellence with a genuinely supportive culture. For further information and a confidential discussion, please contact TPF Recruitment.