55 jobs found

Your new company Our client is a large and well-established organisation seeking an experienced HR Services Officer to join their HR team. The organisation supports a diverse workforce across multiple locations and offers a collaborative environment where HR plays a key role in supporting business operations and employee experience. Your new role As an HR Services Officer, you will provide first-line HR advice and administrative support across a broad range of HR processes. Working within a busy HR Services team, you will support a dedicated employee population whilst contributing to wider HR projects and initiatives.Key responsibilities include: Providing professional and timely HR advice to managers and employees. Supporting recruitment activities, including applicant tracking systems and liaison with hiring teams. Preparing offer letters, contracts of employment and contractual amendments. Managing a range of employee life cycle processes, including promotions, secondments, family leave, sickness absence and other employment changes. Processing payroll changes accurately and supporting monthly payroll activities. Assisting with occupational health administration. Responding to employment-related information requests while maintaining GDPR compliance. Producing HR data and reports to support business requirements. Maintaining accurate employee records and ensuring data integrity across HR systems. Building effective relationships with key stakeholders and supporting continuous improvement initiatives. What you'll need to succeed Previous experience working within a customer-focused HR environment. Strong administrative skills with excellent attention to detail. Experience using HR systems and Microsoft Office applications, including Excel, Word and Outlook. The ability to manage multiple priorities and work accurately in a fast-paced environment. Experience working collaboratively within a team to deliver excellent service. Strong communication and stakeholder management skills. GCSE (or equivalent) qualifications in English and Maths. Desirable experience includes: HR transactional administration, including contractual changes, family leave administration and payroll-related processes. Experience using HR and payroll systems. CIPD Foundation Certificate (or working towards an HR qualification). What you'll get in return The opportunity to join a supportive and collaborative HR team. Exposure to a broad range of HR activities and projects. Professional development opportunities, including support for relevant HR qualifications. A varied role with responsibility across the full employee life cycle. The chance to contribute to service improvement initiatives and make a meaningful impact within a large organisation. This role would suit an organised HR professional with strong administrative capabilities who enjoys providing excellent customer service and working in a fast-paced HR environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Temporary Community Incident & Support Advisor - Immediate start Temporary Contract immediate start Mansfield - fully office based 15.50p.h. TurnerFox Recruitment is delighted to be recruiting on behalf of one of our valued clients for a number of Community Incident & Support Advisors . This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and genuinely enjoy helping people during challenging situations. You'll be joining a supportive team responsible for providing reassurance, practical guidance and exceptional customer service to residents affected by incidents, ensuring every enquiry is handled with empathy, professionalism and efficiency. The Role of Temporary Community Incident & Support Advisor As a Community Incident & Support Advisor, you'll be the first point of contact for residents via telephone and email, providing clear advice, gathering information and ensuring incidents are escalated quickly and accurately. No two days are the same, making this an ideal role for someone who enjoys problem solving, communicating with a wide range of people and remaining calm under pressure. Duties will include: Acting as the first point of contact for resident enquiries Handling telephone calls and email correspondence Recording accurate information on internal systems Assessing enquiries and escalating urgent issues where appropriate Providing reassurance and support to vulnerable or distressed customers Keeping residents updated throughout the incident process Working closely with internal teams to ensure a coordinated response Managing shared inboxes and responding within agreed service levels Logging complaints, compliments and customer feedback Maintaining confidentiality and handling sensitive information appropriately For the role of Temporary Community Incident & Support Advisor We're looking for someone who enjoys helping people and takes pride in delivering outstanding customer service. You'll ideally have: Previous experience dealing with complex, sensitive or emotionally challenging customer service enquiries, remaining calm, professional and empathetic at all times Previous customer service or contact centre experience Excellent communication skills, both written and verbal Strong listening and problem-solving abilities A calm, empathetic and professional manner The ability to prioritise a busy workload Good IT skills including Microsoft Office Experience dealing with difficult or sensitive situations would be advantageous Confidence working both independently and as part of a team What's on Offer? Immediate start available Supportive and friendly team environment Meaningful role making a real difference within local communities Opportunity to gain valuable public sector experience If you're passionate about customer service and want a role where your communication skills can genuinely make a difference, we'd love to hear from you. Apply today with your CV, and one of our consultants will be in touch. Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion. Additional Customer Service Advisor / Customer Support Advisor / Contact Centre Advisor / Call Centre Advisor / Resident Liaison Officer / Customer Experience Advisor / Incident Coordinator / Community Support Advisor / Customer Care Advisor / Helpdesk Advisor / Service Desk Advisor / Complaints Handler / Customer Relations Advisor / Administrative Assistant / Office Administrator / Public Sector Customer Service / Frontline Customer Service / Client Support Advisor / Telephone Advisor / Email Support Advisor / Customer Contact Advisor / Customer Service Representative

Payroll & Benefits Officer Location: Hybrid - Southampton / Bournemouth Hours: Full Time or Part Time / Flexible working hours Salary Range: £27,000 - £33,000 per annum (Pro-rata for part-time hours) Contract Type: 3-6 Month Fixed-Term Contract (with potential option to extend) About the Opportunity An exciting short-term opportunity has arisen for a skilled Payroll & Benefits Officer to join a dedicated, collaborative payroll division within a UK-leading, corporate organisation. In this role, you will play a crucial part in ensuring the accurate and timely delivery of end-to-end monthly payroll and benefits services across the business. Working within a supportive team environment, you will maintain complete compliance with company policies and statutory regulations, making this an excellent opportunity to add a prestigious, highly regarded brand to your professional portfolio. Key Responsibilities Payroll Administration: Support the end-to-end administration of the monthly payroll process to ensure timely and accurate execution. Compliance & Reporting: Assist with Real Time Information (RTI) submissions and other statutory reporting requirements. Checks & Controls: Complete thorough payroll checks, controls, and reconciliations to maintain high standards of accuracy. Query Resolution: Act as a reliable point of contact, providing clear guidance and support to employees and managers on payroll-related queries. Pensions Management: Manage pension auto-enrolment activities and coordinate monthly pension contribution submissions. Benefits Administration: Administer payroll activities related to corporate flexible benefits, company car schemes, flexible benefits car schemes, and eye care initiatives. Stakeholder Reporting: Produce accurate regular and ad-hoc payroll reports for Finance and wider internal business stakeholders. Continuous Improvement: Identify and implement process improvements to enhance team efficiency and overall service delivery. HR & Third-Party Liaison: Work closely with HR colleagues to ensure accurate timelines, and process payments to third parties including HMRC, Give As You Earn (GAYE), and court orders. Escalation: Promptly escalate any system or processing issues to the Payroll Team Leader. What We Are Looking For To be successful in this position, you will need a strong background in payroll administration, high numerical ability, and outstanding attention to detail: Software Expertise: Essential experience using IRIS Cascade Payroll software. Industry Experience: Proven payroll experience combined with up-to-date, practical knowledge of HMRC legislation and regulations. Professional Qualification: A CIPP Payroll Technician Certificate (or equivalent experience) is highly desirable. Administrative & IT Skills: Strong administrative experience, being highly numerate and proficient in standard IT applications, particularly Microsoft Excel and Word. Work Management: The ability to effectively prioritise workloads, manage competing deadlines, and work productively both independently and collaboratively. Customer Focus: A professional, customer-focused approach, with the sensitivity and discretion required to handle confidential payroll queries. Adaptability: A flexible mindset, particularly during key monthly payroll processing periods. Salary, Benefits & Culture This organisation has been officially recognised as a leading UK employer, offering an inclusive, supportive, and modern environment where diversity is actively celebrated. Alongside a competitive salary, you will receive a comprehensive and flexible rewards package: Flexible & Hybrid Working: Modern hybrid working options designed to support work-life balance, with flexibility around working hours and genuine part-time or job-share arrangements available. Generous Annual Leave: A highly competitive annual leave allowance with options to customise your holiday balance through buying and selling schemes. Health & Wellbeing: Comprehensive healthcare options, including dental plans, health cash plans, screening services, and dedicated mental health and wellness support. Financial Benefits: Highly competitive corporate pension plans, regular salary reviews, discretionary bonus schemes, and exclusive employee savings and loan initiatives. Family-Friendly Policies: Enhanced paid parental and partner leave schemes, alongside structured return-to-work programmes to support family life. Perks & Discounts: Group discounts on home and motor cover, technology saving schemes, cycle-to-work programs, and a variety of corporate lifestyle discounts and social club events. How to Apply If you are an experienced payroll professional with IRIS Cascade expertise who can hit the ground running in a collaborative, top-tier corporate environment, please submit your CV for immediate consideration.

We are delighted to be working with this large organisation who is recruiting for a couple of Resident Liaison Officer in the Romford/Havering area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!

Residential Liaison Officer Location: Hull, East Yorkshire Job Type: Full Time 6-Month Fixed Term Contract Hours: Monday to Friday 40 hours per week 8:30am - 5:00pm 13.50- 14.50 Residential Liaison Officer - 6 Month Fixed Term Contract Prestige Recruitment Specialists are delighted to be recruiting on behalf of a well-established national contractor for an experienced Residential Liaison Officer to support a major refurbishment programme based in Hull. This is an excellent opportunity to join a busy project team, acting as the key point of contact between residents, site teams and the client. You'll play an essential role in ensuring residents are kept fully informed throughout the programme, helping to deliver an excellent customer experience while minimising disruption. If you have previous experience within social housing, planned maintenance or refurbishment projects and enjoy working with people, we'd love to hear from you. Key Responsibilities Act as the main point of contact for residents before, during and after planned works. Conduct pre-start visits to explain the programme of works, timescales and access requirements. Produce and distribute resident communications, including letters, newsletters and project updates. Respond to resident enquiries, complaints and concerns in a professional and timely manner. Coordinate appointments between residents and site teams to ensure smooth project delivery. Maintain accurate records of all resident interactions and outcomes. Identify vulnerable residents and work alongside housing providers and support services where additional assistance is required. Attend resident meetings and community engagement events where necessary. Liaise closely with Site Managers and Contracts Managers to resolve access issues and minimise disruption. Support customer satisfaction initiatives and ensure GDPR and safeguarding procedures are followed at all times. About You The successful candidate will be an excellent communicator with strong organisational skills and a genuine passion for delivering outstanding customer service. Essential Skills & Experience Previous experience as a Residential Liaison Officer, Resident Liaison Officer or within a customer-facing role in construction, social housing, property maintenance or planned works. Excellent communication and relationship-building skills. Strong organisational skills with the ability to manage multiple priorities. Experience working alongside Housing Associations, Local Authorities or public sector clients. Good IT skills, including Microsoft Office and customer management systems. Understanding of safeguarding principles and supporting vulnerable residents. Full UK Driving Licence. Desirable Experience working on refurbishment, retrofit, roofing or decarbonisation projects. NVQ or recognised qualification in Customer Service or Resident Liaison. Current DBS certificate or willingness to undergo a DBS check. What's on Offer 6-month fixed term contract. 13.50- 14.50 DOE Full-time, Monday to Friday working hours. Opportunity to work on a high-profile refurbishment project. Supportive project team and professional working environment. Competitive salary, dependent on experience. If you're an experienced Residential Liaison Officer looking for your next contract opportunity in Hull, we'd love to hear from you. To apply, please submit your CV to (url removed) or contact Prestige Recruitment Specialists for more information.

The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence CSCS card (Construction Skills Certification Scheme) Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Resident Liaison Officer About the Role We are looking for a friendly, compassionate, and highly organised Resident Liaison Officer to support residents throughout the process of moving back into their homes following refurbishment works. As the key point of contact, you will play an important role in ensuring residents feel informed, supported, and valued at every stage of their journey. You'll help manage communications, resolve concerns, coordinate with project teams, and deliver an exceptional customer experience. Key Responsibilities Act as the main point of contact for residents before, during, and after their return to their property. Build positive relationships and provide a consistently high standard of customer service. Respond promptly and professionally to resident enquiries, concerns, and complaints. Provide clear information regarding refurbishment works, timelines, schedules, and property handovers. Produce a monthly resident newsletters and updates. Maintain accurate records of all resident communications and actions taken. Prepare reports and provide regular updates to management and project teams. Liaise with contractors, project managers, removal companies, and other stakeholders to ensure resident issues are resolved efficiently. Support residents and those requiring additional assistance during the moving-back process. Help ensure a smooth and positive experience for all residents throughout the project. Skills & Experience Essential Previous experience in a customer service, resident liaison, community engagement, housing, or new build environment. Excellent communication and interpersonal skills. Strong empathy and the ability to build trust and rapport with a diverse range of people. Highly organised with strong administration and record-keeping skills. Experience producing reports and maintaining accurate documentation. Proactive problem-solving skills with the ability to manage issues through to resolution. Competent in Microsoft Office applications, including Word, Excel, and Outlook. Ability to work independently and effectively manage a varied workload. Desirable Experience working within construction, refurbishment, property management, housing associations, or new development projects. Knowledge of resident engagement practices and customer service within the construction sector. Personal Qualities We are looking for someone who is: Friendly, approachable, and professional. Patient and understanding when dealing with sensitive situations. Empathetic and customer-focused. Highly organised with strong attention to detail. Resilient and able to remain calm under pressure. A confident communicator who enjoys helping people and making a difference. Committed to delivering an outstanding resident experience. Benefits Competitive salary. Supportive and friendly team environment. Ongoing temporary contract with the potential to become permanent for the right candidate. This role would suit someone from a housing, customer service, new homes, property management, or community engagement background who enjoys working closely with people and delivering excellent service.

Resident Liaison Officer (RLO) Permanent Position Property Services Location: Warrington/Manchester Salary: 29,000 - 30,000 per annum + Company Car or Car Allowance Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project Warrington/Manchester area. This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester, Warrington

Your new company A London Local Authority is seeking a customer-focused Resident Liaison Officer to join its Asset Management team. Working closely with the Housing Asset Data Manager, Stock Condition Surveyor and wider Property Services team, you will play a key role in ensuring residents remain informed, engaged and supported throughout property surveys, inspections and planned investment programmes.This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents whilst helping to improve housing services and property standards across the borough. Your new role As Resident Liaison Officer, you will act as the key point of contact between residents and the Asset Management team, ensuring effective communication regarding stock condition surveys, EPC assessments, property inspections and planned works programmes.You will be responsible for arranging appointments, managing resident enquiries, addressing concerns and ensuring residents receive clear and timely information about upcoming surveys and investment works. The role will require close collaboration with surveyors, contractors and internal stakeholders to help deliver a customer-focused service. What you'll need to succeed Previous experience working as a Resident Liaison Officer, Housing Officer, Customer Liaison Officer or similar role within housing, property or construction. Experience engaging with tenants, leaseholders and residents in a social housing or local authority environment. Strong communication and stakeholder management skills. Ability to manage sensitive situations professionally and empathetically. Experience coordinating appointments and managing customer enquiries. Strong administrative and organisational skills. Good IT skills, including Microsoft Office applications and housing management systems. Ability to work independently whilst supporting a wider project team. Desirable Knowledge of stock condition surveys and planned maintenance programmes. Experience supporting capital works, retrofit, compliance or asset management projects. Understanding of social housing regulations and customer service best practices. Experience working with diverse communities and vulnerable residents. What you'll get in return Competitive salary package. Membership of the Local Government Pension Scheme with generous employer contributions. Flexible and hybrid working arrangements. Generous annual leave entitlement. Ongoing learning and development opportunities. Opportunity to contribute towards improving homes and services for residents across a major London borough. Supportive and collaborative working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Customer Liaison Officer £13 - £14 ph Totnes The role involves being based at an extra care service in Totnes, You will join a dedicated team, working with the Extra Care Scheme Manager to deliver a high-quality housing management service that exceeds customer expectations. Duties of the role: Provide advice on repairs, tenancy management, and rent queries, referring to specialist teams where required Communicate effectively with residents and signpost local services Respond promptly to and resolve complaints in line with agreed standards Liaise with contractors to minimise disruption and keep residents informed Work with internal and external teams to address concerns and support safeguarding requirements Carry out routine health and safety checks, including fire safety inspections, ensuring compliance with legislation Requirements: Experience delivering excellent customer service and acting on feedback Strong communication and collaboration skills Effective problem-solving and decision-making ability Good IT knowledge and administrative skills If you are interested in this Customer Liaison Officer role, apply online now or contact Chelsie at Build Recruitment on (phone number removed) (url removed)

As a Resident Liaison Officer in Redditch, you'll be the key point of contact between residents and the property team, ensuring everyone is kept informed and satisfied throughout projects. Your role will help the business run smoothly by addressing queries, resolving concerns, and maintaining strong relationships with residents. Client Details This position is within the property industry, based in Redditch. Description Act as the primary contact for residents, addressing queries and concerns promptly. Ensure residents are informed about project timelines and updates. Coordinate access to properties for necessary works. Log and resolve complaints effectively, maintaining a high level of customer service. Conduct regular visits to properties to check on progress and resident satisfaction. Collaborate with the property team to address resident needs and feedback. Produce clear and accurate reports on resident interactions and project progress. Support the delivery of high-quality property services to residents. Profile A successful Resident Liaison Officer should have: Strong communication and interpersonal skills to liaise effectively with residents. Experience in a customer-facing role, ideally within the property industry. Ability to handle complaints and resolve issues diplomatically. Organisational skills to manage multiple tasks and priorities. A proactive approach to problem-solving and building relationships. Basic IT skills for reporting and communication purposes. Job Offer Salary ranging from 30,000 to 35,000, dependent on the level of experience. Permanent position within the property industry. Based in Redditch, with travel across stock - Herefordshire / Worcestershire / Dudley/ Stourbridge / West Bromwich / Birmingham / Coventry and Warwickshire. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Customer Liaison Officer Location: Salford Full Time Fixed Term Contract (Till March 31st 2027) Be the vital link between customers and service delivery teams Liberty Property Services is looking for a confident and customer-focused Customer Liaison Officer to join our team in Salford. This is an exciting opportunity to play a key role in supporting the delivery of servicing and compliance programmes across social housing properties. As the main point of contact for tenants, you'll help ensure access is achieved, customer needs are understood, and residents receive a first-class service throughout every interaction. If you're an excellent communicator who enjoys working with people, solving problems, and making a genuine difference in local communities, we'd love to hear from you. What you'll be doing As a Customer Liaison Officer, you'll act as the key link between residents, clients, housing teams and operational staff to help ensure servicing and compliance works are completed efficiently and with minimal disruption. Your responsibilities will include: Building positive relationships with tenants, neighbours, housing officers and client representatives Managing customer engagement and communication throughout Delivering legal appointment letters and carrying out legal appointment visits where required Visiting properties to achieve access Conducting door-to-door engagement and cold-calling properties approaching compliance deadlines Supporting vulnerable customers and ensuring individual requirements are understood and communicated appropriately Resolving customer concerns professionally and sensitively, helping to reduce complaints and improve satisfaction Working closely with operational and scheduling teams to improve access rates and contractual performance Managing client relationships and supporting community engagement initiatives Maintaining accurate customer records and updating systems using handheld devices and company software Attending client and site meetings when required Supporting continuous improvement initiatives and identifying opportunities to improve customer engagement and access processes What we're looking for We are seeking an approachable and empathetic individual who can build trust with residents while maintaining a professional and proactive approach. Essential: Experience in a customer-facing role Strong customer service and communication skills Ability to handle challenging situations calmly and professionally Experience using Microsoft Office, including Outlook, Word and Excel Strong organisational skills and ability to manage your own workload Problem-solving and analytical abilities A caring and empathetic approach to customer needs Ability to work collaboratively with colleagues, clients and stakeholders Full UK driving licence Professional, trustworthy and reliable attitude Desirable: Experience as a Customer Liaison Officer Experience within social housing, repairs, maintenance, compliance or construction environments NVQ Level 2 (or above) in a customer care-related discipline Experience working with gas servicing or compliance programmes Why join Liberty? Be part of a business that genuinely puts customers first Play a vital role in helping keep residents safe in their homes Join a supportive and collaborative team environment Opportunity to develop your skills and progress your career Work for a company driven by passion, openness, respect and trust Make a real difference to customers and communities every day If you're passionate about delivering exceptional customer service and want to be part of a team that improves lives, we'd love to hear from you. Closing Date: 10th September 2026 (We may close earlier due to demand)

Customer Liaison Officer Property Compliance The Company Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment, from executive to operative level. With offices across London, Manchester and the South West, we specialise in Social Housing, Construction, Facilities Management, Property & Surveying, Health & Safety. We are currently working with a well-established organisation within the social housing sector , who are looking to recruit an experienced Customer Liaison Officer to support their property compliance team. This is an excellent opportunity for an experienced customer-focused professional who understands the social housing environment and has a strong background in dealing with tenants, contractors and property compliance requirements. The Role We are looking for an experienced and confident Customer Liaison Officer to act as a key link between tenants, contractors and internal teams. The successful candidate will have excellent communication and interpersonal skills , together with experience working within property compliance and/or social housing . You will be comfortable dealing directly with tenants, explaining works clearly, managing expectations and ensuring residents receive a professional and positive service. You will support the delivery of property compliance programmes, ensuring inspections are coordinated, tenants are kept informed and any remedial works are raised and progressed effectively. Key Responsibilities Act as the main point of contact for tenants throughout property compliance works. Communicate clearly and professionally with tenants, contractors and internal stakeholders. Arrange and coordinate access for compliance inspections and remedial works. Explain planned works and compliance requirements to tenants in a clear and approachable manner. Respond to tenant queries, concerns and complaints and ensure these are followed through to resolution. Support the delivery of property compliance programmes and ensure works are progressed within required timescales. Liaise with contractors following inspections and ensure remedial works are raised and tracked . Monitor outstanding remedials and escalate any issues or delays where necessary. Maintain accurate records and provide updates to relevant teams. Ensure tenants are kept informed throughout the process and receive a high level of customer service. Work closely with property, compliance and housing teams to ensure effective communication and delivery. About You The ideal candidate will have: Excellent verbal and written communication skills. Proven experience working in a customer-facing or tenant liaison role . Experience within social housing or residential property . A good understanding of property compliance and statutory safety requirements . Proven experience dealing directly with tenants and residents. The ability to build positive relationships with tenants, contractors and colleagues. Strong organisational skills and the ability to manage multiple priorities. Good attention to detail and accurate record-keeping skills. The confidence to chase outstanding actions and ensure remedial works are completed. A professional, approachable and solutions-focused attitude. Desirable Experience Previous experience or knowledge of: Fire safety checks Emergency lighting inspections Raising and tracking remedial works Property compliance inspections and certification Contractor management Housing/property management systems Working within a social housing compliance environment What We re Looking For This role would suit someone who is highly organised, confident dealing with tenants and able to communicate property compliance matters clearly and professionally . You will need to be proactive, resilient and comfortable working with contractors and internal teams to ensure issues are resolved promptly. Most importantly, you will understand the importance of putting tenants at the centre of the service while ensuring properties remain safe and compliant . If you have strong customer service skills, experience within social housing or property compliance, and enjoy building positive relationships with tenants, we would love to hear from you. Build Recruitment Build Recruitment is an equal opportunities employer and operates a professional, confidential and personal approach to recruitment. We take the time to understand your experience and career objectives and will support you throughout the recruitment process. For more information call Kirsty on (phone number removed) for an informal conversation.

Technical Business Support Officer - Property Services - Oxfordshire Client Side (Local Authority) - Excellent prospects & personal development 28 days annual leave + bank holidays A prestigious local government body require a Technical Business Support Officer in Oxfordshire to provide essential operational, technical and basic financial assistance to property maintenance teams. You will manage technical and financial data, coordinate with contractors, and ensure that all maintenance activities align with health and safety regulations while leveraging property management software to improve service delivery. The primary duties of the Technical Business Support Officer in Oxfordshire include: Key Responsibilities Systems Management: Administer property management systems to track reactive and planned maintenance where required. Document Control & Information Management: Managing the input and progression of digital project information, including technical drawings, RAMS (Risk Assessments and Method Statements), and contracts. Compliance Oversight: Monitor and record statutory testing, including Fire Safety, Gas and Electrical (EICR) certifications where required. Contractor Coordination Managing work orders, variations CVR s. Financial Administration: Evaluate, process and maximise SOR claims and invoices, monitor repair costs and handle cost allocations and invoicing. Data Analysis & Reporting: Generate reports on maintenance trends and contractor performance to support management decisions. Client & Stakeholder Liaison: Acting as a point of contact for clients, architects, and contractors to resolve technical queries Process Improvement: Identify opportunities to improve / automate maintenance workflows using AI-driven tools or predictive solutions. The successful candidate should have the following qualifications and experience: Skills & Qualifications Technical Proficiency: Advanced knowledge of property management software and Microsoft Office Suite (Excel for data analysis). Industry Knowledge: Solid understanding of property maintenance trades (plumbing, electrical, HVAC) and building safety legislation (e.g., CDM 2015). Analytical Ability: A Systems thinking approach is required along with strong skills in interpreting technical dashboards and identifying operational bottlenecks. Communication: Ability to translate complex technical issues for non-technical stakeholders, customers and tenants. Certifications: NVQ or City & Guilds in building maintenance, or a relevant business administration degree, is highly desirable. Benefits include Competitive salary and package 28 days annual leave PLUS bank holidays, increasing with service A varied role with the chance to make a real impact in the local community IT equipment supplied Job security This is a unique opportunity for an experienced Technical Support Officer to join a thriving team in a great environment that promote a good work / life balance, so if this position is of interest, then don't delay and apply today! Graham Rose is an employment business acting on behalf of our client

Your new company A West Midlands housing provider is seeking an experienced Housing Officer to join their team on a temporary basis for a minimum of 2 months. Managing a diverse housing portfolio across the Midlands, the organisation is committed to creating safe, sustainable and thriving communities for its residents. Your new role As a Housing Officer, you will be responsible for delivering a high-quality estate management service across a varied housing patch. You will work closely with residents, contractors and partner agencies to ensure neighbourhoods remain safe, well-maintained and welcoming.Key responsibilities will include: Managing communal and external areas to ensure high standards of cleanliness, safety and presentation. Overseeing grounds maintenance, cleaning contracts and estate improvement initiatives. Investigating and resolving environmental issues including fly-tipping, abandoned properties, pest control and anti-social behaviour concerns. Carrying out estate inspections and ensuring compliance with health and safety requirements. Managing fire safety actions and supporting wider building safety programmes. Liaising with local authorities, police, contractors and other stakeholders to resolve community issues. Building positive relationships with residents and supporting tenancy sustainment. What you'll need to succeed Previous experience in an Estates Officer, Housing Officer, Neighbourhood Officer or similar housing management role. Strong understanding of estate management, health and safety, and neighbourhood services. Experience of tenant liaison & customer service. Experience managing contractors and monitoring service delivery standards. Ability to investigate and resolve complex tenancy and environmental issues. Excellent communication and stakeholder management skills. A proactive approach with the ability to manage a busy and varied caseload. Full UK driving licence and access to a vehicle. What you'll get in return Competitive hourly rate of £23 - £27 per hour (dependent on experience). Mileage payments. Minimum 2-month temporary contract with the potential for extension. Hybrid working arrangement with a mix of working in office, site visits and home working. Opportunity to work with a highly regarded housing provider and make a real impact within local communities. Weekly pay through Hays Recruitment. Dedicated consultant support throughout your assignment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Connect2Luton are excited to recruit a Mobile Home and Traveller Site Officer on behalf of Luton Borough Council. Main purpose of position: This specialist post will provide a single point of contact on behalf of the council in relation to all matters involving the Mobile Home and Traveller community which includes a diverse area covering individual support, site management, transit site provision, awareness training, community engagement and advising on related legislation and guidance. The postholder will be responsible for the delivery of effective and highly efficient management of the mobile home and traveller sites. This will include management of licenses, communal areas ensuring that internal and external communal areas are kept clean, free of rubbish, are well maintained and are safe for residents and other customers in line with specification. The postholder is responsible for the fair allocation of plots and act as the liaison between the council and the community. Co-ordinate the council's responsibilities in relation to unauthorised encampments which involves site visits, welfare assessments, provision of services, dealing with any community tensions from local residents and evidence preparation for legal purposes. Provide advice and assistance to private land owners and other stakeholders in relation to encampments on private land. Ensure the council meets its legal obligations in relation to the provision of the council Mobile Home and Traveller sites. You will be responsible to: Carry out proactive monitoring of internal and external communal areas, and services provided to assist in meeting of service standards, statutory obligations, health and safety, fire safety, performance targets, customer satisfaction and value for money. Act as eyes and ears on the site and build good working relationships with residents. Ensure the highest quality of authorised local authority travellers' sites by undertaking investigations, inspections and enforcement activities in response to complaints and enquiries, ensuring that government and council policies, objectives, plans, priorities and legislation are successfully implemented. To act as the single point of contact for the public, Members, Police, business owners, partner agencies, staff, etc. in respect of all council matters relating to the mobile home and traveller community. Undertake visits, inspections and audits; maintain accurate and timely records and ensure that license conditions are kept to at all times. Ensure that plots are brought to standard where issues are identified in audits and other visits working with other services, e.g. BTS, Children's Services and Adult Social Care as and when necessary. Take all appropriate action to enforce the license including the prevention of housing fraud. For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions. In a 'supporting people' role provide an advocacy and supporting role to mobile home and traveller individuals and communities. This involves support, advice and representation in relation to accessing services to which they are entitled including benefits, education, DWP claims, housing, health and welfare matters, etc. Work collaboratively and in partnership with other relevant internal council and external services (ASC, Children's, NHS and VCSE etc.) to provide a holistic and multi-disciplinary approach to tenancy support for high-risk cases, including people with multiple complex needs i.e. hoarding, mental health, substance misuse, domestic abuse etc. and hold and manage a case list taking the appropriate actions when necessary. Ensure that safeguarding alerts are made where necessary. Facilitate and develop appropriate consultation between the council and the Traveller community in the borough, ensuring that there is effective liaison between the community and the various agencies working in Ensure that notice and terminations are managed efficiently with a view to minimise rent loss. Manage the waiting list, terminations and sales in line with council policy. Complete sign-ups. Link into Tenant Participation, Green and Clean, BTS and other housing services as required. Skills and Experience: Knowledge and experience of the housing sector, ideally with experience of managing Mobile Home, Gypsy and Travellers services and sites Experience in implementing housing management practices such as allocation of accommodation/pitches, void management, tenancy management, customer involvement, neighbourhood management and anti-social behaviour Able to communicate effectively, and politely, in writing and verbally, with a range of people, including customers, internal colleagues and external agencies. Represent the service at internal and external meetings and maintain and build positive relationships Able to provide complex technical advice, offer realistic solutions to routine and complex technical issues and deal professionally with matters within the working remit Able to manage challenging and complex situations with strong negotiation and influencing skills In depth knowledge of current housing legislation, regulations and practice including detailed knowledge of housing issues, needs and operations In depth knowledge of housing management, welfare reform, benefits, debt and counselling and supporting and sustaining tenancies Full driving license with business insurance and access to own car or be able to travel around Luton and surrounding areas About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Southampton covering areas of Bournemouth, Winchester. Possibly Isle of White. Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Job Title: Public Liaison Officer Location: Cleethorpes Salary: 12.90 per hour Role Highlights & Packages: Approximately 15 hours per week, with additional hours available during busier periods. Ideally working 5 hours per day on Monday, Tuesday and Wednesday, although there is flexibility to work Thursday or Friday if preferred. Company laptop and mobile phone provided. Immediate start available (Monday start possible). Long-term temporary opportunity, expected to last 6+ months. Role Overview: We are looking for a friendly and confident Public Liaison Officer to act as the key link between an ongoing project and the local community in Cleethorpes. You'll be communicating with residents, shopkeepers and business owners, keeping them informed of upcoming works and ensuring any concerns or complaints are handled professionally. Key Requirements: Excellent communication and interpersonal skills. Confident engaging with members of the public and local businesses. Strong customer service skills with the ability to handle complaints calmly and professionally. Well organised and able to work independently. Previous customer service, community engagement or public-facing experience is desirable but not essential. Responsibilities: Liaise with local stakeholders, including residents, shopkeepers and business owners. Inform the local community about upcoming works and project updates. Deliver leaflets and information to local properties and businesses. Respond to enquiries and resolve complaints professionally. Build positive relationships within the community. Provide feedback from stakeholders to the project team. Contacts to Apply: Max (phone number removed)

Customer Liaison Officer Location: Harrow Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Location: Lewisham, London Employment Type: Permanent Hours: Full-time, 5 days per week Salary: 32,000 per annum Car Allowance: 4,500 per annum Driving Licence: Full UK Driving Licence required About the Role We are looking for an experienced and motivated Resident Liaison Officer (RLO) to join our team on a permanent basis, covering projects across Lewisham . As a Resident Liaison Officer, you will be the key point of contact between residents, the client, contractors, and site teams. You will play an important role in ensuring residents are kept informed, supported, and treated with professionalism throughout the delivery of works. This is a customer-focused role requiring someone who is confident communicating with a wide range of residents, able to resolve issues effectively, and comfortable working across multiple sites. Key Responsibilities Act as the main point of contact for residents throughout the works. Build and maintain positive relationships with residents, tenants, leaseholders, clients, and site teams. Provide residents with clear and timely information regarding planned and ongoing works. Carry out resident visits, introductions, consultations, and welfare checks where required. Manage resident queries, concerns, and complaints professionally and efficiently. Liaise closely with site managers and operational teams to resolve resident issues. Arrange and manage access to properties, helping to minimise delays and aborted appointments. Identify vulnerable residents and ensure appropriate support and communication are provided. Keep accurate records of resident communications, appointments, complaints, access arrangements, and feedback. Assist with resident meetings, newsletters, letters, surveys, and other engagement activities. Ensure residents are informed of changes to programmes, works, or access arrangements. Monitor resident satisfaction and obtain feedback throughout the project. Escalate issues appropriately and ensure complaints are dealt with in line with company and client procedures. Work collaboratively with clients, subcontractors, housing teams, site management, and other stakeholders. Promote a positive customer experience and maintain high standards of professionalism at all times. About You We are looking for someone who is: Experienced in a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer , or similar customer-facing position. Ideally experienced within construction, social housing, refurbishment, planned maintenance, or property services . Confident communicating with residents from a wide range of backgrounds. Professional, approachable, and empathetic. Organised and able to manage multiple priorities. Proactive and able to resolve problems effectively. Confident dealing with complaints and potentially challenging situations. Comfortable working independently while also being part of a wider project team. IT literate and able to maintain accurate records. In possession of a full UK driving licence and able to travel across Lewisham and surrounding areas. Package 32,000 basic salary 4,500 annual car allowance Permanent contract 5 days per week Work covering Lewisham and surrounding areas Full UK driving licence required