1st Line Support

If you enjoy solving problems, building relationships with customers and want to join a business where you'll genuinely develop your technical skills, this is worth a look.

This is a 1st Line Support Technician opportunity with a growing managed cloud services provider that supports SMEs across a wide range of Microsoft technologies. The business has built a reputation for delivering responsive, personable support and is continuing to invest in its people as it grows.

You'll be the first person customers speak to when they need help, taking ownership of support requests from start to finish rather than simply logging tickets and passing them on. You'll work closely with experienced colleagues, learn new technologies and have clear opportunities to progress your career within the business.

1st Line Support Technician
Redhill
30,000 - 32,000
Fully onsite

The role
You'll be supporting a variety of customers, troubleshooting day-to-day technical issues, keeping customers updated throughout the resolution process and escalating more complex problems when needed. Alongside the day-to-day support work, you'll contribute to improving internal documentation, knowledge sharing and service desk processes as the team continues to grow.
You'll gain exposure to technologies including Microsoft Windows, Microsoft 365, networking, virtualisation, backup solutions and hosted desktop environments, giving you plenty of opportunity to broaden your technical knowledge.

What you'll be doing

• Supporting Microsoft Windows and Microsoft 365.
• Working within a ticketing or IT service management system.
• Troubleshooting first-line technical issues.
• Communicating confidently with customers over the phone and by email.
• Managing multiple priorities while remaining organised and calm.

Experience with networking, virtualisation or backup technologies would be useful, but it's not essential.

Just as important is your attitude. They're looking for someone who enjoys learning, works well with others and wants to continue building a long-term career in technical support.

Benefits

• Performance-related bonus of up to 5%.
• 22 days' holiday, increasing with service to 25 days.
• Company laptop.
• Ongoing internal and external training.
• Free pub lunch every Friday.
• Regular team socials.
• Genuine opportunities to progress your career as the business continues to grow.

Apply now or contact Ruby Calver at Spectrum IT Recruitment to find out more.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.