I'm partnering with a leading UK Financial Services organisation to recruit a Business Continuity & Resilience Officer into a well-established Risk function. This is a replacement hire within a small, high-profile team and offers the opportunity to work closely with the Risk Director, supporting the continued development of Business Continuity and Operational Resilience capabilities across the business. The role would suit someone with experience in Business Continuity, Operational Resilience or Operational Risk within Financial Services or Insurance who enjoys working in a governance and oversight capacity, engaging with stakeholders and helping embed resilience best practice. The Opportunity You'll operate within a second-line function, supporting resilience activities across the organisation and helping business areas strengthen their continuity and resilience arrangements. Key responsibilities will include: Supporting business areas with the creation, review and maintenance of Business Impact Assessments (BIAs) and Business Continuity Plans (BCPs). Providing guidance, challenge and advice on Business Continuity and Operational Resilience requirements. Supporting Operational Resilience activities including process mapping, customer impact assessments and resilience reviews. Assisting with scenario testing, evidence gathering, documenting outcomes and tracking lessons learned. Coordinating Business Continuity Champions and supporting awareness initiatives across the business. Conducting third-party resilience and continuity due diligence assessments. Reviewing policies, standards and governance documentation to ensure ongoing regulatory compliance. Supporting resilience reporting and continuous improvement activities. What We're Looking For Experience within Financial Services, Insurance, Banking or a Financial Services regulator . Previous exposure to Business Continuity, Operational Resilience, Operational Risk or Technology Resilience. Strong understanding of BIAs, BCPs and continuity planning frameworks. Exposure to concepts such as: Important Business Services (IBS) Impact Tolerances Scenario Testing Operational Resilience Regulations Experience operating in a governance, oversight or second-line environment. Strong stakeholder engagement and communication skills. Ability to review, challenge and improve resilience documentation and processes. What's on Offer? Work directly alongside the Risk Director in a highly visible role. Join a supportive team where you'll gain exposure to both Business Continuity and Operational Resilience. Opportunity to broaden your regulatory and resilience expertise. Flexible hybrid working model. Genuine career development within a growing resilience function. Salary: Up to £70,000 basic + benefits.
Jul 31, 2026
Full time
I'm partnering with a leading UK Financial Services organisation to recruit a Business Continuity & Resilience Officer into a well-established Risk function. This is a replacement hire within a small, high-profile team and offers the opportunity to work closely with the Risk Director, supporting the continued development of Business Continuity and Operational Resilience capabilities across the business. The role would suit someone with experience in Business Continuity, Operational Resilience or Operational Risk within Financial Services or Insurance who enjoys working in a governance and oversight capacity, engaging with stakeholders and helping embed resilience best practice. The Opportunity You'll operate within a second-line function, supporting resilience activities across the organisation and helping business areas strengthen their continuity and resilience arrangements. Key responsibilities will include: Supporting business areas with the creation, review and maintenance of Business Impact Assessments (BIAs) and Business Continuity Plans (BCPs). Providing guidance, challenge and advice on Business Continuity and Operational Resilience requirements. Supporting Operational Resilience activities including process mapping, customer impact assessments and resilience reviews. Assisting with scenario testing, evidence gathering, documenting outcomes and tracking lessons learned. Coordinating Business Continuity Champions and supporting awareness initiatives across the business. Conducting third-party resilience and continuity due diligence assessments. Reviewing policies, standards and governance documentation to ensure ongoing regulatory compliance. Supporting resilience reporting and continuous improvement activities. What We're Looking For Experience within Financial Services, Insurance, Banking or a Financial Services regulator . Previous exposure to Business Continuity, Operational Resilience, Operational Risk or Technology Resilience. Strong understanding of BIAs, BCPs and continuity planning frameworks. Exposure to concepts such as: Important Business Services (IBS) Impact Tolerances Scenario Testing Operational Resilience Regulations Experience operating in a governance, oversight or second-line environment. Strong stakeholder engagement and communication skills. Ability to review, challenge and improve resilience documentation and processes. What's on Offer? Work directly alongside the Risk Director in a highly visible role. Join a supportive team where you'll gain exposure to both Business Continuity and Operational Resilience. Opportunity to broaden your regulatory and resilience expertise. Flexible hybrid working model. Genuine career development within a growing resilience function. Salary: Up to £70,000 basic + benefits.
Role: HR Advisor Type: Permanent Salary: 37,932 to 47,816 per annum Hybrid: Office, Remote and Customer Sites Location: Herefordshire, due to the nature of the role, own transport/driving would be essential Sellick Partnership is partnering with a well-established and commercially focused organisation to recruit a Senior HR Advisor on a permanent basis. The responsibilities of the HR Advisor will be: Providing high-quality, business-focused HR advice to schools, academies and education clients across a broad range of employee relations matters Managing complex casework including disciplinary, grievance, capability, absence management, redundancy and organisational change Advising on education specific terms and conditions, ensuring compliance with relevant national frameworks and statutory guidance Supporting schools through restructuring, consultation exercises and TUPE transfers, including academy conversions Building strong working relationships with headteachers, governors and senior leaders, offering pragmatic and risk aware advice Leading or contributing to policy development and reviewing procedures in line with legislative updates and best practice Delivering training workshops to school leaders and managers on key HR topics Acting as an investigating officer where required, producing clear reports and recommendations Working collaboratively with trade unions and supporting formal consultation processes Contributing to project work and supporting service delivery in line with agreed service standards The ideal candidate for the HR Advisor role will have: Proven experience advising on a wide range of HR matters within an education or similarly regulated environment Strong working knowledge of UK employment law and its practical application within schools Experience supporting formal hearings and managing complex employee relations cases end to end Familiarity with nationally agreed pay and conditions frameworks applicable to school staff Experience operating within a unionised environment and engaging in consultation processes The ability to influence senior stakeholders and provide clear, confident advice in challenging situations Strong organisational skills with the ability to manage a varied and demanding caseload Fully CIPD qualified or equivalent experience, with evidence of ongoing professional development A flexible approach and willingness to travel to client sites as required How to apply for the HR Advisor role: If you believe that you are well suited to this excellent opportunity of HR Advisor, please apply directly or contact Tim Farnsworth at Sellick Partnership Derby Office for more information. CVs will be screened and sent over to the client for shortlisting, the successful applicants interviews will be arranged as soon as possible. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jul 31, 2026
Full time
Role: HR Advisor Type: Permanent Salary: 37,932 to 47,816 per annum Hybrid: Office, Remote and Customer Sites Location: Herefordshire, due to the nature of the role, own transport/driving would be essential Sellick Partnership is partnering with a well-established and commercially focused organisation to recruit a Senior HR Advisor on a permanent basis. The responsibilities of the HR Advisor will be: Providing high-quality, business-focused HR advice to schools, academies and education clients across a broad range of employee relations matters Managing complex casework including disciplinary, grievance, capability, absence management, redundancy and organisational change Advising on education specific terms and conditions, ensuring compliance with relevant national frameworks and statutory guidance Supporting schools through restructuring, consultation exercises and TUPE transfers, including academy conversions Building strong working relationships with headteachers, governors and senior leaders, offering pragmatic and risk aware advice Leading or contributing to policy development and reviewing procedures in line with legislative updates and best practice Delivering training workshops to school leaders and managers on key HR topics Acting as an investigating officer where required, producing clear reports and recommendations Working collaboratively with trade unions and supporting formal consultation processes Contributing to project work and supporting service delivery in line with agreed service standards The ideal candidate for the HR Advisor role will have: Proven experience advising on a wide range of HR matters within an education or similarly regulated environment Strong working knowledge of UK employment law and its practical application within schools Experience supporting formal hearings and managing complex employee relations cases end to end Familiarity with nationally agreed pay and conditions frameworks applicable to school staff Experience operating within a unionised environment and engaging in consultation processes The ability to influence senior stakeholders and provide clear, confident advice in challenging situations Strong organisational skills with the ability to manage a varied and demanding caseload Fully CIPD qualified or equivalent experience, with evidence of ongoing professional development A flexible approach and willingness to travel to client sites as required How to apply for the HR Advisor role: If you believe that you are well suited to this excellent opportunity of HR Advisor, please apply directly or contact Tim Farnsworth at Sellick Partnership Derby Office for more information. CVs will be screened and sent over to the client for shortlisting, the successful applicants interviews will be arranged as soon as possible. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? We're looking for a Product Development Specialist to join our Wordings & Product team. You'll bring hands-on commercial underwriting and policy wording experience - as well as a genuine passion for building products that truly serve our customers. You'll work alongside our Business Insurance Leadership team, bringing technical product and underwriting expertise to shape, design, and evolve our product portfolio. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Support the Technical Product development for new or updated products, working closely with the Subject Matter Expert (Portfolio/Product Manager, Managing/Senior Underwriter). Deliver the following, within agreed timelines, for new/updated products: Underwriting: development of appropriate appetite, underwriting parameters including capacity deployment, line size, new and renewal program rules, question sets, ensure reinsurance cover alignment, and, risk survey parameters for product lines or industries. Wordings: using customer research completed by the Propositions and SMEs team, design the scope of wording (e.g. necessary extensions, conditions, exclusions). Once Wordings team has drafted the full wording, ensure these are robust, customer centric, and align with underwriting methodology and systems. Product supporting materials: Draft Technical Collaterals (i.e. Product UW guides/guidance/bulletins) and update as part of the product development process. Draft technical product underwriter training. Prepare collaterals to support the review and agreement of aspects of the technical product development process noted above. Technology: provide technical consultation on the design and implementation process of the technology platform to ensure successful integration or conversion of the new or updated product including IT scope (e.g. Management Information requirements, Policy Schedule design and production, Product configuration) and oversight the testing of UW systems. To deliver on the above you will have the support of the SMEs, Underwriting Officers, Wordings team, Product team, IT, and other necessary areas of the organisation. Provide technical consultation to Propositions and SMEs regarding the review of competitor information. Contribute to the development of technical underwriting /broker training material to accompany product launch and assist with delivery as required by the SME. Maintain a log of approvals for the technical work to satisfy governance requirements. Provide input to progress reports as needed. Ensure that you keep abreast of market activity with regards the product content across first and third-party lines of business. Have an understanding of the reinsurance treaty policy content requirements and restrictions across BI. Perform other duties as assigned. What Will Our Ideal Candidate Have? Solid insurance underwriting experience. Thorough understanding of Business Insurance products, systems, contracts, forms, coverage, distribution channels, regulatory environment and insurance financials. Very strong verbal and written communications skills. Excellent organisational skills with the ability to plan, prioritise and adapt as required. Ability to communicate at all levels and manage stakeholder expectations. Good level of proficiency required in the following: Financial Acumen, Presentation Skills, Networking, Risk Selection and Critical and Analytical Thinking. Good working knowledge of Microsoft Office packages, including Word, Excel and Powerpoint. ACII qualifications. What is a Must Have? Previous Insurance experience with good knowledge of product, underwriting or coverage. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .
Jul 31, 2026
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? We're looking for a Product Development Specialist to join our Wordings & Product team. You'll bring hands-on commercial underwriting and policy wording experience - as well as a genuine passion for building products that truly serve our customers. You'll work alongside our Business Insurance Leadership team, bringing technical product and underwriting expertise to shape, design, and evolve our product portfolio. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Support the Technical Product development for new or updated products, working closely with the Subject Matter Expert (Portfolio/Product Manager, Managing/Senior Underwriter). Deliver the following, within agreed timelines, for new/updated products: Underwriting: development of appropriate appetite, underwriting parameters including capacity deployment, line size, new and renewal program rules, question sets, ensure reinsurance cover alignment, and, risk survey parameters for product lines or industries. Wordings: using customer research completed by the Propositions and SMEs team, design the scope of wording (e.g. necessary extensions, conditions, exclusions). Once Wordings team has drafted the full wording, ensure these are robust, customer centric, and align with underwriting methodology and systems. Product supporting materials: Draft Technical Collaterals (i.e. Product UW guides/guidance/bulletins) and update as part of the product development process. Draft technical product underwriter training. Prepare collaterals to support the review and agreement of aspects of the technical product development process noted above. Technology: provide technical consultation on the design and implementation process of the technology platform to ensure successful integration or conversion of the new or updated product including IT scope (e.g. Management Information requirements, Policy Schedule design and production, Product configuration) and oversight the testing of UW systems. To deliver on the above you will have the support of the SMEs, Underwriting Officers, Wordings team, Product team, IT, and other necessary areas of the organisation. Provide technical consultation to Propositions and SMEs regarding the review of competitor information. Contribute to the development of technical underwriting /broker training material to accompany product launch and assist with delivery as required by the SME. Maintain a log of approvals for the technical work to satisfy governance requirements. Provide input to progress reports as needed. Ensure that you keep abreast of market activity with regards the product content across first and third-party lines of business. Have an understanding of the reinsurance treaty policy content requirements and restrictions across BI. Perform other duties as assigned. What Will Our Ideal Candidate Have? Solid insurance underwriting experience. Thorough understanding of Business Insurance products, systems, contracts, forms, coverage, distribution channels, regulatory environment and insurance financials. Very strong verbal and written communications skills. Excellent organisational skills with the ability to plan, prioritise and adapt as required. Ability to communicate at all levels and manage stakeholder expectations. Good level of proficiency required in the following: Financial Acumen, Presentation Skills, Networking, Risk Selection and Critical and Analytical Thinking. Good working knowledge of Microsoft Office packages, including Word, Excel and Powerpoint. ACII qualifications. What is a Must Have? Previous Insurance experience with good knowledge of product, underwriting or coverage. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .
Job Advert - Business Support Officer Location: Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW Rate: 17.33 p/h About the Role We are seeking an experienced Business Support Officer to join the Council on an agency basis, providing vital support to the Council's complaints function. This is an excellent opportunity for an organised and customer-focused professional who can manage a varied workload while ensuring complaints are processed efficiently and accurately. The successful candidate will be responsible for reviewing incoming complaints, identifying the appropriate service area, and allocating cases promptly to ensure they are managed within corporate timescales. You will play a key role in supporting the effective handling of resident enquiries and complaints, helping to deliver a high-quality service. Key Responsibilities Review and assess incoming complaints. Identify the appropriate Council service area responsible for responding. Accurately allocate complaints using the Council's case management system. Ensure cases are processed promptly and in line with corporate procedures and service standards. Maintain accurate records and monitor case progress where required. Liaise professionally with residents, Council officers and service teams. Support the efficient operation of the Council's complaints process while meeting deadlines and performance targets. About You To be successful in this role, you will have: Previous experience in complaints handling, customer service, casework or business administration. Excellent organisational skills with strong attention to detail. Experience using case management or customer relationship management (CRM) systems. The ability to manage competing priorities and work effectively under pressure. Strong written and verbal communication skills. A professional and customer-focused approach when dealing with residents and colleagues. The ability to work independently while contributing effectively as part of a team. Desirable Previous experience working within a local authority or wider public sector organisation. A good understanding of how Council services operate. Knowledge of corporate complaints procedures and working to statutory or organisational deadlines. Why Apply? This is an opportunity to contribute to an important Council service, supporting the effective management of resident complaints and helping to ensure enquiries are directed quickly and accurately to the right teams. If you are an experienced administrator or complaints professional with excellent organisational skills and a commitment to delivering high standards of customer service, we would like to hear from you.
Jul 31, 2026
Full time
Job Advert - Business Support Officer Location: Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW Rate: 17.33 p/h About the Role We are seeking an experienced Business Support Officer to join the Council on an agency basis, providing vital support to the Council's complaints function. This is an excellent opportunity for an organised and customer-focused professional who can manage a varied workload while ensuring complaints are processed efficiently and accurately. The successful candidate will be responsible for reviewing incoming complaints, identifying the appropriate service area, and allocating cases promptly to ensure they are managed within corporate timescales. You will play a key role in supporting the effective handling of resident enquiries and complaints, helping to deliver a high-quality service. Key Responsibilities Review and assess incoming complaints. Identify the appropriate Council service area responsible for responding. Accurately allocate complaints using the Council's case management system. Ensure cases are processed promptly and in line with corporate procedures and service standards. Maintain accurate records and monitor case progress where required. Liaise professionally with residents, Council officers and service teams. Support the efficient operation of the Council's complaints process while meeting deadlines and performance targets. About You To be successful in this role, you will have: Previous experience in complaints handling, customer service, casework or business administration. Excellent organisational skills with strong attention to detail. Experience using case management or customer relationship management (CRM) systems. The ability to manage competing priorities and work effectively under pressure. Strong written and verbal communication skills. A professional and customer-focused approach when dealing with residents and colleagues. The ability to work independently while contributing effectively as part of a team. Desirable Previous experience working within a local authority or wider public sector organisation. A good understanding of how Council services operate. Knowledge of corporate complaints procedures and working to statutory or organisational deadlines. Why Apply? This is an opportunity to contribute to an important Council service, supporting the effective management of resident complaints and helping to ensure enquiries are directed quickly and accurately to the right teams. If you are an experienced administrator or complaints professional with excellent organisational skills and a commitment to delivering high standards of customer service, we would like to hear from you.
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Join our Delegated Financial Lines team as an Associate Underwriting Officer and help manage a diverse DUA portfolio across Management Liability, FI, PI and Cyber at a time of strong, sustained growth. You'll lead on portfolio management - shaping strategy, monitoring performance, driving profitability, optimising pricing and making data driven adjustments to keep the book on track. You'll use your technical Financial Lines and Delegated Authority expertise to assess third party proposals, handle referrals, and oversee audits and policy wording reviews. This highly collaborative role will see you building strong trading relationships with DUA partners worldwide and working closely with stakeholders across Travelers Europe and the US. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Product Line Oversight & Technical Leadership Act as a senior referral point for complex or high-value risks submitted through delegated authority partners, providing over-authority decisions in accordance with your underwriting authority. In conjunction with CUO Delegated FL, support the establishment of strategic long and short term strategies to effectively achieve profit and growth objectives. Participate in the establishment of underwriting and product development strategies that reflect market competitive conditions and global BSI and Travelers Europe appetite. In conjunction with the relevant business unit leaders, ensure the successful implementation of agreed underwriting strategies by delegated partners. Collaborate with actuarial and pricing teams to establish and update product pricing frameworks for delegated partners. Monitor market trends, emerging risks, regulatory environments and competitive landscape in territories relevant to the delegated portfolio, making recommendations for underwriting strategy revisions where needed. Portfolio Management & Performance Analysis Monitor and analyse the performance of delegated authority arrangements, including production metrics, loss ratios, and claims trends, making recommendations for pricing or strategy changes as needed. Identify opportunities for portfolio optimization and implement corrective actions when necessary. Assist with the preparation of regular performance reports on delegated authority portfolio results. Prepare and present Collaborative Underwriting Reviews and Portfolio Reviews for delegated business. Work with claims teams to analyse claims trends and incorporate learnings into underwriting guidelines. Partner Management & Development Conduct regular underwriting audits of delegated authority partners to ensure compliance with guidelines and authority limits. Provide technical training and support to delegated partners to enhance their underwriting capabilities. Build and maintain strong relationships with DUA partners, brokers, and internal colleagues across Underwriting, Actuarial, Claims, Finance, Compliance and Operations. Identify new delegated authority partnerships and oversee the due diligence process. Provide technical support and feedback to DUA partners to enhance their underwriting capabilities and alignment with Travelers appetite. Governance & Compliance Ensure all delegated arrangements within your product lines comply with regulatory requirements (including Lloyds) and internal risk management frameworks. Collaborate with appropriate stakeholders to approve and sign-off new policy wordings or amendments referred by delegated authority partners. Maintain accurate records of all delegated authority arrangements and related documentation. Support the implementation of governance frameworks established by senior management. What Will Our Ideal Candidate Have? Demonstrated experience in managing delegated authority relationships or working with MGAs/TPAs Strong technical knowledge of D&O, PI, Cyber, and FI in cluding coverage analysis, risk assessment, and pricing Familiarity with Lloyd's delegated authority frameworks Proven track record of delivering profitable underwriting results Strong analytical skills with the ability to interpret data and translate insights into actions Excellent negotiation and relationship management skills Awareness of market coverage trends and ability to analyse coverage against company risk appetite Strong decision-making capabilities, particularly with complex risk scenarios Good interpersonal and communication skills, with a collaborative approach to working with internal and external stakeholders ACII qualified. What is a Must Have? Relevant underwriting experience in Professional Indemnity, Management Liability, Financial Institutions and/or Transactional Liability classes with a demonstrated experience in handling complex risks either as an underwriter or a referral point for underwriters. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .
Jul 31, 2026
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Join our Delegated Financial Lines team as an Associate Underwriting Officer and help manage a diverse DUA portfolio across Management Liability, FI, PI and Cyber at a time of strong, sustained growth. You'll lead on portfolio management - shaping strategy, monitoring performance, driving profitability, optimising pricing and making data driven adjustments to keep the book on track. You'll use your technical Financial Lines and Delegated Authority expertise to assess third party proposals, handle referrals, and oversee audits and policy wording reviews. This highly collaborative role will see you building strong trading relationships with DUA partners worldwide and working closely with stakeholders across Travelers Europe and the US. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Product Line Oversight & Technical Leadership Act as a senior referral point for complex or high-value risks submitted through delegated authority partners, providing over-authority decisions in accordance with your underwriting authority. In conjunction with CUO Delegated FL, support the establishment of strategic long and short term strategies to effectively achieve profit and growth objectives. Participate in the establishment of underwriting and product development strategies that reflect market competitive conditions and global BSI and Travelers Europe appetite. In conjunction with the relevant business unit leaders, ensure the successful implementation of agreed underwriting strategies by delegated partners. Collaborate with actuarial and pricing teams to establish and update product pricing frameworks for delegated partners. Monitor market trends, emerging risks, regulatory environments and competitive landscape in territories relevant to the delegated portfolio, making recommendations for underwriting strategy revisions where needed. Portfolio Management & Performance Analysis Monitor and analyse the performance of delegated authority arrangements, including production metrics, loss ratios, and claims trends, making recommendations for pricing or strategy changes as needed. Identify opportunities for portfolio optimization and implement corrective actions when necessary. Assist with the preparation of regular performance reports on delegated authority portfolio results. Prepare and present Collaborative Underwriting Reviews and Portfolio Reviews for delegated business. Work with claims teams to analyse claims trends and incorporate learnings into underwriting guidelines. Partner Management & Development Conduct regular underwriting audits of delegated authority partners to ensure compliance with guidelines and authority limits. Provide technical training and support to delegated partners to enhance their underwriting capabilities. Build and maintain strong relationships with DUA partners, brokers, and internal colleagues across Underwriting, Actuarial, Claims, Finance, Compliance and Operations. Identify new delegated authority partnerships and oversee the due diligence process. Provide technical support and feedback to DUA partners to enhance their underwriting capabilities and alignment with Travelers appetite. Governance & Compliance Ensure all delegated arrangements within your product lines comply with regulatory requirements (including Lloyds) and internal risk management frameworks. Collaborate with appropriate stakeholders to approve and sign-off new policy wordings or amendments referred by delegated authority partners. Maintain accurate records of all delegated authority arrangements and related documentation. Support the implementation of governance frameworks established by senior management. What Will Our Ideal Candidate Have? Demonstrated experience in managing delegated authority relationships or working with MGAs/TPAs Strong technical knowledge of D&O, PI, Cyber, and FI in cluding coverage analysis, risk assessment, and pricing Familiarity with Lloyd's delegated authority frameworks Proven track record of delivering profitable underwriting results Strong analytical skills with the ability to interpret data and translate insights into actions Excellent negotiation and relationship management skills Awareness of market coverage trends and ability to analyse coverage against company risk appetite Strong decision-making capabilities, particularly with complex risk scenarios Good interpersonal and communication skills, with a collaborative approach to working with internal and external stakeholders ACII qualified. What is a Must Have? Relevant underwriting experience in Professional Indemnity, Management Liability, Financial Institutions and/or Transactional Liability classes with a demonstrated experience in handling complex risks either as an underwriter or a referral point for underwriters. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? We're looking for a Product Development Specialist to join our Wordings & Product team. You'll bring hands-on commercial underwriting and policy wording experience - as well as a genuine passion for building products that truly serve our customers. You'll work alongside our Business Insurance Leadership team, bringing technical product and underwriting expertise to shape, design, and evolve our product portfolio. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Support the Technical Product development for new or updated products, working closely with the Subject Matter Expert (Portfolio/Product Manager, Managing/Senior Underwriter). Deliver the following, within agreed timelines, for new/updated products: Underwriting: development of appropriate appetite, underwriting parameters including capacity deployment, line size, new and renewal program rules, question sets, ensure reinsurance cover alignment, and, risk survey parameters for product lines or industries. Wordings: using customer research completed by the Propositions and SMEs team, design the scope of wording (e.g. necessary extensions, conditions, exclusions). Once Wordings team has drafted the full wording, ensure these are robust, customer centric, and align with underwriting methodology and systems. Product supporting materials: Draft Technical Collaterals (i.e. Product UW guides/guidance/bulletins) and update as part of the product development process. Draft technical product underwriter training. Prepare collaterals to support the review and agreement of aspects of the technical product development process noted above. Technology: provide technical consultation on the design and implementation process of the technology platform to ensure successful integration or conversion of the new or updated product including IT scope (e.g. Management Information requirements, Policy Schedule design and production, Product configuration) and oversight the testing of UW systems. To deliver on the above you will have the support of the SMEs, Underwriting Officers, Wordings team, Product team, IT, and other necessary areas of the organisation. Provide technical consultation to Propositions and SMEs regarding the review of competitor information. Contribute to the development of technical underwriting /broker training material to accompany product launch and assist with delivery as required by the SME. Maintain a log of approvals for the technical work to satisfy governance requirements. Provide input to progress reports as needed. Ensure that you keep abreast of market activity with regards the product content across first and third-party lines of business. Have an understanding of the reinsurance treaty policy content requirements and restrictions across BI. Perform other duties as assigned. What Will Our Ideal Candidate Have? Solid insurance underwriting experience. Thorough understanding of Business Insurance products, systems, contracts, forms, coverage, distribution channels, regulatory environment and insurance financials. Very strong verbal and written communications skills. Excellent organisational skills with the ability to plan, prioritise and adapt as required. Ability to communicate at all levels and manage stakeholder expectations. Good level of proficiency required in the following: Financial Acumen, Presentation Skills, Networking, Risk Selection and Critical and Analytical Thinking. Good working knowledge of Microsoft Office packages, including Word, Excel and Powerpoint. ACII qualifications. What is a Must Have? Previous Insurance experience with good knowledge of product, underwriting or coverage. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .
Jul 31, 2026
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? We're looking for a Product Development Specialist to join our Wordings & Product team. You'll bring hands-on commercial underwriting and policy wording experience - as well as a genuine passion for building products that truly serve our customers. You'll work alongside our Business Insurance Leadership team, bringing technical product and underwriting expertise to shape, design, and evolve our product portfolio. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Support the Technical Product development for new or updated products, working closely with the Subject Matter Expert (Portfolio/Product Manager, Managing/Senior Underwriter). Deliver the following, within agreed timelines, for new/updated products: Underwriting: development of appropriate appetite, underwriting parameters including capacity deployment, line size, new and renewal program rules, question sets, ensure reinsurance cover alignment, and, risk survey parameters for product lines or industries. Wordings: using customer research completed by the Propositions and SMEs team, design the scope of wording (e.g. necessary extensions, conditions, exclusions). Once Wordings team has drafted the full wording, ensure these are robust, customer centric, and align with underwriting methodology and systems. Product supporting materials: Draft Technical Collaterals (i.e. Product UW guides/guidance/bulletins) and update as part of the product development process. Draft technical product underwriter training. Prepare collaterals to support the review and agreement of aspects of the technical product development process noted above. Technology: provide technical consultation on the design and implementation process of the technology platform to ensure successful integration or conversion of the new or updated product including IT scope (e.g. Management Information requirements, Policy Schedule design and production, Product configuration) and oversight the testing of UW systems. To deliver on the above you will have the support of the SMEs, Underwriting Officers, Wordings team, Product team, IT, and other necessary areas of the organisation. Provide technical consultation to Propositions and SMEs regarding the review of competitor information. Contribute to the development of technical underwriting /broker training material to accompany product launch and assist with delivery as required by the SME. Maintain a log of approvals for the technical work to satisfy governance requirements. Provide input to progress reports as needed. Ensure that you keep abreast of market activity with regards the product content across first and third-party lines of business. Have an understanding of the reinsurance treaty policy content requirements and restrictions across BI. Perform other duties as assigned. What Will Our Ideal Candidate Have? Solid insurance underwriting experience. Thorough understanding of Business Insurance products, systems, contracts, forms, coverage, distribution channels, regulatory environment and insurance financials. Very strong verbal and written communications skills. Excellent organisational skills with the ability to plan, prioritise and adapt as required. Ability to communicate at all levels and manage stakeholder expectations. Good level of proficiency required in the following: Financial Acumen, Presentation Skills, Networking, Risk Selection and Critical and Analytical Thinking. Good working knowledge of Microsoft Office packages, including Word, Excel and Powerpoint. ACII qualifications. What is a Must Have? Previous Insurance experience with good knowledge of product, underwriting or coverage. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Join our Delegated Financial Lines team as an Associate Underwriting Officer and help manage a diverse DUA portfolio across Management Liability, FI, PI and Cyber at a time of strong, sustained growth. You'll lead on portfolio management - shaping strategy, monitoring performance, driving profitability, optimising pricing and making data driven adjustments to keep the book on track. You'll use your technical Financial Lines and Delegated Authority expertise to assess third party proposals, handle referrals, and oversee audits and policy wording reviews. This highly collaborative role will see you building strong trading relationships with DUA partners worldwide and working closely with stakeholders across Travelers Europe and the US. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Product Line Oversight & Technical Leadership Act as a senior referral point for complex or high-value risks submitted through delegated authority partners, providing over-authority decisions in accordance with your underwriting authority. In conjunction with CUO Delegated FL, support the establishment of strategic long and short term strategies to effectively achieve profit and growth objectives. Participate in the establishment of underwriting and product development strategies that reflect market competitive conditions and global BSI and Travelers Europe appetite. In conjunction with the relevant business unit leaders, ensure the successful implementation of agreed underwriting strategies by delegated partners. Collaborate with actuarial and pricing teams to establish and update product pricing frameworks for delegated partners. Monitor market trends, emerging risks, regulatory environments and competitive landscape in territories relevant to the delegated portfolio, making recommendations for underwriting strategy revisions where needed. Portfolio Management & Performance Analysis Monitor and analyse the performance of delegated authority arrangements, including production metrics, loss ratios, and claims trends, making recommendations for pricing or strategy changes as needed. Identify opportunities for portfolio optimization and implement corrective actions when necessary. Assist with the preparation of regular performance reports on delegated authority portfolio results. Prepare and present Collaborative Underwriting Reviews and Portfolio Reviews for delegated business. Work with claims teams to analyse claims trends and incorporate learnings into underwriting guidelines. Partner Management & Development Conduct regular underwriting audits of delegated authority partners to ensure compliance with guidelines and authority limits. Provide technical training and support to delegated partners to enhance their underwriting capabilities. Build and maintain strong relationships with DUA partners, brokers, and internal colleagues across Underwriting, Actuarial, Claims, Finance, Compliance and Operations. Identify new delegated authority partnerships and oversee the due diligence process. Provide technical support and feedback to DUA partners to enhance their underwriting capabilities and alignment with Travelers appetite. Governance & Compliance Ensure all delegated arrangements within your product lines comply with regulatory requirements (including Lloyds) and internal risk management frameworks. Collaborate with appropriate stakeholders to approve and sign-off new policy wordings or amendments referred by delegated authority partners. Maintain accurate records of all delegated authority arrangements and related documentation. Support the implementation of governance frameworks established by senior management. What Will Our Ideal Candidate Have? Demonstrated experience in managing delegated authority relationships or working with MGAs/TPAs Strong technical knowledge of D&O, PI, Cyber, and FI in cluding coverage analysis, risk assessment, and pricing Familiarity with Lloyd's delegated authority frameworks Proven track record of delivering profitable underwriting results Strong analytical skills with the ability to interpret data and translate insights into actions Excellent negotiation and relationship management skills Awareness of market coverage trends and ability to analyse coverage against company risk appetite Strong decision-making capabilities, particularly with complex risk scenarios Good interpersonal and communication skills, with a collaborative approach to working with internal and external stakeholders ACII qualified. What is a Must Have? Relevant underwriting experience in Professional Indemnity, Management Liability, Financial Institutions and/or Transactional Liability classes with a demonstrated experience in handling complex risks either as an underwriter or a referral point for underwriters. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .
Jul 31, 2026
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Join our Delegated Financial Lines team as an Associate Underwriting Officer and help manage a diverse DUA portfolio across Management Liability, FI, PI and Cyber at a time of strong, sustained growth. You'll lead on portfolio management - shaping strategy, monitoring performance, driving profitability, optimising pricing and making data driven adjustments to keep the book on track. You'll use your technical Financial Lines and Delegated Authority expertise to assess third party proposals, handle referrals, and oversee audits and policy wording reviews. This highly collaborative role will see you building strong trading relationships with DUA partners worldwide and working closely with stakeholders across Travelers Europe and the US. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Product Line Oversight & Technical Leadership Act as a senior referral point for complex or high-value risks submitted through delegated authority partners, providing over-authority decisions in accordance with your underwriting authority. In conjunction with CUO Delegated FL, support the establishment of strategic long and short term strategies to effectively achieve profit and growth objectives. Participate in the establishment of underwriting and product development strategies that reflect market competitive conditions and global BSI and Travelers Europe appetite. In conjunction with the relevant business unit leaders, ensure the successful implementation of agreed underwriting strategies by delegated partners. Collaborate with actuarial and pricing teams to establish and update product pricing frameworks for delegated partners. Monitor market trends, emerging risks, regulatory environments and competitive landscape in territories relevant to the delegated portfolio, making recommendations for underwriting strategy revisions where needed. Portfolio Management & Performance Analysis Monitor and analyse the performance of delegated authority arrangements, including production metrics, loss ratios, and claims trends, making recommendations for pricing or strategy changes as needed. Identify opportunities for portfolio optimization and implement corrective actions when necessary. Assist with the preparation of regular performance reports on delegated authority portfolio results. Prepare and present Collaborative Underwriting Reviews and Portfolio Reviews for delegated business. Work with claims teams to analyse claims trends and incorporate learnings into underwriting guidelines. Partner Management & Development Conduct regular underwriting audits of delegated authority partners to ensure compliance with guidelines and authority limits. Provide technical training and support to delegated partners to enhance their underwriting capabilities. Build and maintain strong relationships with DUA partners, brokers, and internal colleagues across Underwriting, Actuarial, Claims, Finance, Compliance and Operations. Identify new delegated authority partnerships and oversee the due diligence process. Provide technical support and feedback to DUA partners to enhance their underwriting capabilities and alignment with Travelers appetite. Governance & Compliance Ensure all delegated arrangements within your product lines comply with regulatory requirements (including Lloyds) and internal risk management frameworks. Collaborate with appropriate stakeholders to approve and sign-off new policy wordings or amendments referred by delegated authority partners. Maintain accurate records of all delegated authority arrangements and related documentation. Support the implementation of governance frameworks established by senior management. What Will Our Ideal Candidate Have? Demonstrated experience in managing delegated authority relationships or working with MGAs/TPAs Strong technical knowledge of D&O, PI, Cyber, and FI in cluding coverage analysis, risk assessment, and pricing Familiarity with Lloyd's delegated authority frameworks Proven track record of delivering profitable underwriting results Strong analytical skills with the ability to interpret data and translate insights into actions Excellent negotiation and relationship management skills Awareness of market coverage trends and ability to analyse coverage against company risk appetite Strong decision-making capabilities, particularly with complex risk scenarios Good interpersonal and communication skills, with a collaborative approach to working with internal and external stakeholders ACII qualified. What is a Must Have? Relevant underwriting experience in Professional Indemnity, Management Liability, Financial Institutions and/or Transactional Liability classes with a demonstrated experience in handling complex risks either as an underwriter or a referral point for underwriters. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Our Cyber Underwriting team are looking for a high-impact Director to lead the London Market underwriting team. You'll be at the heart of our Cyber portfolio; working closely with our Head of Cyber to support the strategic direction and growth of the book. You'll combine hands-on underwriting with strategic influence - managing a team and shaping how we grow in the London market. You'll lead on pricing and risk selection, guide complex and high-profile accounts, and be a visible market voice through broker engagement, thought leadership, and industry events. With responsibility for driving production, profitability and underwriting excellence, you'll report on the success of the book and help execute our strategy. This is an incredible opportunity for a technical underwriter with Cyber experience in the London Market to drive portfolio performance, and play a pivotal role in the future direction of our Cyber business. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Achieves the annually agreed production and profitability objectives. Ensures that new business, renewals and mid term adjustments within assigned product(s) are underwritten within published guidelines and authorities. Polices processed onto IT systems as required by the Commercial Underwriting Practices Manual. Accountable for adequate pricing and classification of risks within assigned product(s) in accordance with the Underwriting Guidelines and rating consideration, liaising with Actuarial Department as required. Ensures adequate information is obtained to enable the selection of high quality business within the product segment. Ensures that all business written is within the gross and net capacity agreed each year in the structure of the ceded reinsurance programme. Monitors market developments within assigned product(s) and ensure that opportunities are maximised and threats are minimised. Researches and develops new and existing areas within the product(s). Ensures policy documentation for customers accurately reflect coverage agreed and issued within the agreed service standards. Promotes Travelers products, distribution strategy and philosophy and provides guidance on the Company's underwriting philosophy, procedures and requirements by regular visits to brokers premises maximising the opportunities for growth and profit of the commercial business. Ensures underwriters writing for the product; comply with their authority levels, the Product Underwriting Guides, Technical Underwriting Guides and Commercial Underwriting Practice Manual and the Business Partner & Processing Manual. Performs process and underwriting competency audits to ensure the audit requirements established for Commercial Underwriting are complied with and underwriting standards within the product(s) are both maintained and continually improved upon. Ensures that high quality customer service is delivered to brokers and customers in line with the Commercial Insurance service standards and/or product specific service levels. Supports the objective to ensure that a high quality risk management service is provided for customers. Handles referrals and underwriting of complex and/or high profile accounts and underwriting individual risk accounts. Sets and maintains underwriting guidelines for assigned product(s), in collaboration with Chief Underwriting Officers and Technical Solutions to ensure that the Technical Underwriting Guides and Commercial Underwriting Practice Manual are adhered to. Makes recommendation for and appropriately maintains underwriting authority documents within the Company for assigned product(s) based upon individual underwriting experience and competencies. Sets work objectives and goals for employees and manages performance. Typically involved in hiring and compensation decisions. Seeks out opportunities to champion or lead projects to improve efficiencies and effectiveness within product(s). Perform other duties as assigned. What Will Our Ideal Candidate Have? Bachelor's Degree or higher education level. Relevant experience in Underwriting preferred, with a thorough understanding of the assigned product(s). Advanced level of proficiency required in the following: Organisation, Financial Acumen, Communication, Collaboration, Presentation Skill, Networking, Risk Selection and Critical and Analytical Thinking. Advanced level of proficiency required in the following leadership competencies: Leading the Business including; Change Management, Strategic Planning, Making Decisions, Results Orientation, Influencing, Leadership, Power, Business Perspective, Risk Taking, Innovation and Understanding & Navigating the Organisation. Leading Others including; Forging Synergy, Develops Employees, Building Collaborative Relationships, Communicating Effectively, Leveraging Differences, Participative Management and Leading Employees. Leading Self including; Openness to Influence, Flexibility, Demonstrates Leadership Stature, Self-Awareness, Credibility and Seeks Opportunities to Learn. Advanced Qualification in Insurance preferred (ACII or equivalent). What is a Must Have? Extensive understanding of UK Professional Indemnity or Financial Institutions and Management Liability. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .
Jul 31, 2026
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Our Cyber Underwriting team are looking for a high-impact Director to lead the London Market underwriting team. You'll be at the heart of our Cyber portfolio; working closely with our Head of Cyber to support the strategic direction and growth of the book. You'll combine hands-on underwriting with strategic influence - managing a team and shaping how we grow in the London market. You'll lead on pricing and risk selection, guide complex and high-profile accounts, and be a visible market voice through broker engagement, thought leadership, and industry events. With responsibility for driving production, profitability and underwriting excellence, you'll report on the success of the book and help execute our strategy. This is an incredible opportunity for a technical underwriter with Cyber experience in the London Market to drive portfolio performance, and play a pivotal role in the future direction of our Cyber business. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Achieves the annually agreed production and profitability objectives. Ensures that new business, renewals and mid term adjustments within assigned product(s) are underwritten within published guidelines and authorities. Polices processed onto IT systems as required by the Commercial Underwriting Practices Manual. Accountable for adequate pricing and classification of risks within assigned product(s) in accordance with the Underwriting Guidelines and rating consideration, liaising with Actuarial Department as required. Ensures adequate information is obtained to enable the selection of high quality business within the product segment. Ensures that all business written is within the gross and net capacity agreed each year in the structure of the ceded reinsurance programme. Monitors market developments within assigned product(s) and ensure that opportunities are maximised and threats are minimised. Researches and develops new and existing areas within the product(s). Ensures policy documentation for customers accurately reflect coverage agreed and issued within the agreed service standards. Promotes Travelers products, distribution strategy and philosophy and provides guidance on the Company's underwriting philosophy, procedures and requirements by regular visits to brokers premises maximising the opportunities for growth and profit of the commercial business. Ensures underwriters writing for the product; comply with their authority levels, the Product Underwriting Guides, Technical Underwriting Guides and Commercial Underwriting Practice Manual and the Business Partner & Processing Manual. Performs process and underwriting competency audits to ensure the audit requirements established for Commercial Underwriting are complied with and underwriting standards within the product(s) are both maintained and continually improved upon. Ensures that high quality customer service is delivered to brokers and customers in line with the Commercial Insurance service standards and/or product specific service levels. Supports the objective to ensure that a high quality risk management service is provided for customers. Handles referrals and underwriting of complex and/or high profile accounts and underwriting individual risk accounts. Sets and maintains underwriting guidelines for assigned product(s), in collaboration with Chief Underwriting Officers and Technical Solutions to ensure that the Technical Underwriting Guides and Commercial Underwriting Practice Manual are adhered to. Makes recommendation for and appropriately maintains underwriting authority documents within the Company for assigned product(s) based upon individual underwriting experience and competencies. Sets work objectives and goals for employees and manages performance. Typically involved in hiring and compensation decisions. Seeks out opportunities to champion or lead projects to improve efficiencies and effectiveness within product(s). Perform other duties as assigned. What Will Our Ideal Candidate Have? Bachelor's Degree or higher education level. Relevant experience in Underwriting preferred, with a thorough understanding of the assigned product(s). Advanced level of proficiency required in the following: Organisation, Financial Acumen, Communication, Collaboration, Presentation Skill, Networking, Risk Selection and Critical and Analytical Thinking. Advanced level of proficiency required in the following leadership competencies: Leading the Business including; Change Management, Strategic Planning, Making Decisions, Results Orientation, Influencing, Leadership, Power, Business Perspective, Risk Taking, Innovation and Understanding & Navigating the Organisation. Leading Others including; Forging Synergy, Develops Employees, Building Collaborative Relationships, Communicating Effectively, Leveraging Differences, Participative Management and Leading Employees. Leading Self including; Openness to Influence, Flexibility, Demonstrates Leadership Stature, Self-Awareness, Credibility and Seeks Opportunities to Learn. Advanced Qualification in Insurance preferred (ACII or equivalent). What is a Must Have? Extensive understanding of UK Professional Indemnity or Financial Institutions and Management Liability. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Our Cyber Underwriting team are looking for a high-impact Director to lead the London Market underwriting team. You'll be at the heart of our Cyber portfolio; working closely with our Head of Cyber to support the strategic direction and growth of the book. You'll combine hands-on underwriting with strategic influence - managing a team and shaping how we grow in the London market. You'll lead on pricing and risk selection, guide complex and high-profile accounts, and be a visible market voice through broker engagement, thought leadership, and industry events. With responsibility for driving production, profitability and underwriting excellence, you'll report on the success of the book and help execute our strategy. This is an incredible opportunity for a technical underwriter with Cyber experience in the London Market to drive portfolio performance, and play a pivotal role in the future direction of our Cyber business. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Achieves the annually agreed production and profitability objectives. Ensures that new business, renewals and mid term adjustments within assigned product(s) are underwritten within published guidelines and authorities. Polices processed onto IT systems as required by the Commercial Underwriting Practices Manual. Accountable for adequate pricing and classification of risks within assigned product(s) in accordance with the Underwriting Guidelines and rating consideration, liaising with Actuarial Department as required. Ensures adequate information is obtained to enable the selection of high quality business within the product segment. Ensures that all business written is within the gross and net capacity agreed each year in the structure of the ceded reinsurance programme. Monitors market developments within assigned product(s) and ensure that opportunities are maximised and threats are minimised. Researches and develops new and existing areas within the product(s). Ensures policy documentation for customers accurately reflect coverage agreed and issued within the agreed service standards. Promotes Travelers products, distribution strategy and philosophy and provides guidance on the Company's underwriting philosophy, procedures and requirements by regular visits to brokers premises maximising the opportunities for growth and profit of the commercial business. Ensures underwriters writing for the product; comply with their authority levels, the Product Underwriting Guides, Technical Underwriting Guides and Commercial Underwriting Practice Manual and the Business Partner & Processing Manual. Performs process and underwriting competency audits to ensure the audit requirements established for Commercial Underwriting are complied with and underwriting standards within the product(s) are both maintained and continually improved upon. Ensures that high quality customer service is delivered to brokers and customers in line with the Commercial Insurance service standards and/or product specific service levels. Supports the objective to ensure that a high quality risk management service is provided for customers. Handles referrals and underwriting of complex and/or high profile accounts and underwriting individual risk accounts. Sets and maintains underwriting guidelines for assigned product(s), in collaboration with Chief Underwriting Officers and Technical Solutions to ensure that the Technical Underwriting Guides and Commercial Underwriting Practice Manual are adhered to. Makes recommendation for and appropriately maintains underwriting authority documents within the Company for assigned product(s) based upon individual underwriting experience and competencies. Sets work objectives and goals for employees and manages performance. Typically involved in hiring and compensation decisions. Seeks out opportunities to champion or lead projects to improve efficiencies and effectiveness within product(s). Perform other duties as assigned. What Will Our Ideal Candidate Have? Bachelor's Degree or higher education level. Relevant experience in Underwriting preferred, with a thorough understanding of the assigned product(s). Advanced level of proficiency required in the following: Organisation, Financial Acumen, Communication, Collaboration, Presentation Skill, Networking, Risk Selection and Critical and Analytical Thinking. Advanced level of proficiency required in the following leadership competencies: Leading the Business including; Change Management, Strategic Planning, Making Decisions, Results Orientation, Influencing, Leadership, Power, Business Perspective, Risk Taking, Innovation and Understanding & Navigating the Organisation. Leading Others including; Forging Synergy, Develops Employees, Building Collaborative Relationships, Communicating Effectively, Leveraging Differences, Participative Management and Leading Employees. Leading Self including; Openness to Influence, Flexibility, Demonstrates Leadership Stature, Self-Awareness, Credibility and Seeks Opportunities to Learn. Advanced Qualification in Insurance preferred (ACII or equivalent). What is a Must Have? Extensive understanding of UK Professional Indemnity or Financial Institutions and Management Liability. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .
Jul 31, 2026
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Our Cyber Underwriting team are looking for a high-impact Director to lead the London Market underwriting team. You'll be at the heart of our Cyber portfolio; working closely with our Head of Cyber to support the strategic direction and growth of the book. You'll combine hands-on underwriting with strategic influence - managing a team and shaping how we grow in the London market. You'll lead on pricing and risk selection, guide complex and high-profile accounts, and be a visible market voice through broker engagement, thought leadership, and industry events. With responsibility for driving production, profitability and underwriting excellence, you'll report on the success of the book and help execute our strategy. This is an incredible opportunity for a technical underwriter with Cyber experience in the London Market to drive portfolio performance, and play a pivotal role in the future direction of our Cyber business. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Achieves the annually agreed production and profitability objectives. Ensures that new business, renewals and mid term adjustments within assigned product(s) are underwritten within published guidelines and authorities. Polices processed onto IT systems as required by the Commercial Underwriting Practices Manual. Accountable for adequate pricing and classification of risks within assigned product(s) in accordance with the Underwriting Guidelines and rating consideration, liaising with Actuarial Department as required. Ensures adequate information is obtained to enable the selection of high quality business within the product segment. Ensures that all business written is within the gross and net capacity agreed each year in the structure of the ceded reinsurance programme. Monitors market developments within assigned product(s) and ensure that opportunities are maximised and threats are minimised. Researches and develops new and existing areas within the product(s). Ensures policy documentation for customers accurately reflect coverage agreed and issued within the agreed service standards. Promotes Travelers products, distribution strategy and philosophy and provides guidance on the Company's underwriting philosophy, procedures and requirements by regular visits to brokers premises maximising the opportunities for growth and profit of the commercial business. Ensures underwriters writing for the product; comply with their authority levels, the Product Underwriting Guides, Technical Underwriting Guides and Commercial Underwriting Practice Manual and the Business Partner & Processing Manual. Performs process and underwriting competency audits to ensure the audit requirements established for Commercial Underwriting are complied with and underwriting standards within the product(s) are both maintained and continually improved upon. Ensures that high quality customer service is delivered to brokers and customers in line with the Commercial Insurance service standards and/or product specific service levels. Supports the objective to ensure that a high quality risk management service is provided for customers. Handles referrals and underwriting of complex and/or high profile accounts and underwriting individual risk accounts. Sets and maintains underwriting guidelines for assigned product(s), in collaboration with Chief Underwriting Officers and Technical Solutions to ensure that the Technical Underwriting Guides and Commercial Underwriting Practice Manual are adhered to. Makes recommendation for and appropriately maintains underwriting authority documents within the Company for assigned product(s) based upon individual underwriting experience and competencies. Sets work objectives and goals for employees and manages performance. Typically involved in hiring and compensation decisions. Seeks out opportunities to champion or lead projects to improve efficiencies and effectiveness within product(s). Perform other duties as assigned. What Will Our Ideal Candidate Have? Bachelor's Degree or higher education level. Relevant experience in Underwriting preferred, with a thorough understanding of the assigned product(s). Advanced level of proficiency required in the following: Organisation, Financial Acumen, Communication, Collaboration, Presentation Skill, Networking, Risk Selection and Critical and Analytical Thinking. Advanced level of proficiency required in the following leadership competencies: Leading the Business including; Change Management, Strategic Planning, Making Decisions, Results Orientation, Influencing, Leadership, Power, Business Perspective, Risk Taking, Innovation and Understanding & Navigating the Organisation. Leading Others including; Forging Synergy, Develops Employees, Building Collaborative Relationships, Communicating Effectively, Leveraging Differences, Participative Management and Leading Employees. Leading Self including; Openness to Influence, Flexibility, Demonstrates Leadership Stature, Self-Awareness, Credibility and Seeks Opportunities to Learn. Advanced Qualification in Insurance preferred (ACII or equivalent). What is a Must Have? Extensive understanding of UK Professional Indemnity or Financial Institutions and Management Liability. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .
Security Officer Chesterfield 26,000 - 32,000 OTE + Local Government Pension + 235Days Holiday + Overtime + Excellent Job Security Are you an experienced Security Officer looking for a stable, long-term career where you can make a real difference while enjoying excellent benefits and a fantastic work-life balance? Do you want to join a well-established college that offers outstanding job security, a generous Local Government Pension, and the opportunity to work in a rewarding environment supporting young people? This leading Further Education college is looking to expand its Estates and Security team due to continued recruitment. They are seeking professional Security Caretakers who are passionate about providing a safe and secure environment for students, staff and visitors. In this role, you will help maintain the safety and security of the college campus, working closely with students aged 16-18 while ensuring site procedures are followed at all times. You'll be part of a supportive team where professionalism, communication and excellent customer service are valued just as highly as your security experience. This role would suit an experienced Security Officer or Door Supervisor looking for a long-term position where they can utilise their frontline security experience in a more rewarding environment while benefiting from excellent holidays, pension and career stability. The Role Maintain the safety and security of the college campus Shift pattern between 6:00am - 2:00pm and 2:00pm - 10:00pm Monday to Friday, 37-hour week Participate in a shared on-call rota (approximately two days every three weeks) Overtime opportunities available The Person Frontline SIA Licence (Security Guarding, Door Supervision or Close Protection) Minimum two years' frontline security experience Experience within security, stewarding, events or similar customer-facing security roles Confident working with young people aged 16-18 First Aid at Work qualification desirable (or willing to obtain) Must live within approximately 30 minutes of the college Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Jul 31, 2026
Full time
Security Officer Chesterfield 26,000 - 32,000 OTE + Local Government Pension + 235Days Holiday + Overtime + Excellent Job Security Are you an experienced Security Officer looking for a stable, long-term career where you can make a real difference while enjoying excellent benefits and a fantastic work-life balance? Do you want to join a well-established college that offers outstanding job security, a generous Local Government Pension, and the opportunity to work in a rewarding environment supporting young people? This leading Further Education college is looking to expand its Estates and Security team due to continued recruitment. They are seeking professional Security Caretakers who are passionate about providing a safe and secure environment for students, staff and visitors. In this role, you will help maintain the safety and security of the college campus, working closely with students aged 16-18 while ensuring site procedures are followed at all times. You'll be part of a supportive team where professionalism, communication and excellent customer service are valued just as highly as your security experience. This role would suit an experienced Security Officer or Door Supervisor looking for a long-term position where they can utilise their frontline security experience in a more rewarding environment while benefiting from excellent holidays, pension and career stability. The Role Maintain the safety and security of the college campus Shift pattern between 6:00am - 2:00pm and 2:00pm - 10:00pm Monday to Friday, 37-hour week Participate in a shared on-call rota (approximately two days every three weeks) Overtime opportunities available The Person Frontline SIA Licence (Security Guarding, Door Supervision or Close Protection) Minimum two years' frontline security experience Experience within security, stewarding, events or similar customer-facing security roles Confident working with young people aged 16-18 First Aid at Work qualification desirable (or willing to obtain) Must live within approximately 30 minutes of the college Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Role: Marketing Manager Location: London / Hybrid Salary: 50,000 - 60,000 DOE + Benefits Help shape the next phase of growth for an ambitious alternative finance provider. Already well established within the broker market, we're now investing in a brand-new direct-to-market strategy and are looking for an experienced Growth Marketing Manager to lead the way. Reporting directly to the Chief Commercial Officer, you'll take ownership of the marketing function, driving customer acquisition, supporting the sales team and developing campaigns that deliver measurable commercial results. This is an excellent opportunity for a commercially minded marketer who enjoys building new strategies, has a passion for data-driven marketing and wants the autonomy to make a real impact. What you'll be doing Develop and deliver a new direct-to-market customer acquisition strategy alongside the existing broker channel. Plan and execute integrated marketing campaigns across digital, email, content, social media and events. Support the sales team with lead generation campaigns and marketing collateral. Manage the company website, CRM and external marketing agencies. Build relationships with industry partners, suppliers and marketing providers. Own the marketing budget and produce regular ROI and campaign performance reports for the senior leadership team. Continuously improve brand awareness, customer engagement and lead generation across all channels. About you We're looking for someone who can hit the ground running and enjoys working in a fast-paced, growing business. You'll ideally have: Experience developing or growing a direct-to-market customer acquisition channel. A strong B2B marketing background, ideally within financial services, fintech or another regulated industry. Experience reporting campaign performance, lead generation and ROI to senior stakeholders. Hands-on experience across digital marketing, CRM, content, events and website management. Experience using Salesforce or similar CRM platforms. Excellent communication skills with a commercially focused mindset. What's in it for you? 50,000 - 60,000 salary depending on experience. Flexible hybrid working, with remote working considered for the right person. Direct exposure to the CCO and senior leadership team. Full ownership of the marketing function and budget. The opportunity to build and shape a new direct-to-market strategy from the ground up. Freedom to recommend new marketing tools, systems and ideas. Join a growing, ambitious business where your work will have a genuine impact. If you're a commercially driven Marketing Manager looking for the opportunity to own a marketing function and play a key role in a company's growth journey, we'd love to hear from you.
Jul 31, 2026
Full time
Role: Marketing Manager Location: London / Hybrid Salary: 50,000 - 60,000 DOE + Benefits Help shape the next phase of growth for an ambitious alternative finance provider. Already well established within the broker market, we're now investing in a brand-new direct-to-market strategy and are looking for an experienced Growth Marketing Manager to lead the way. Reporting directly to the Chief Commercial Officer, you'll take ownership of the marketing function, driving customer acquisition, supporting the sales team and developing campaigns that deliver measurable commercial results. This is an excellent opportunity for a commercially minded marketer who enjoys building new strategies, has a passion for data-driven marketing and wants the autonomy to make a real impact. What you'll be doing Develop and deliver a new direct-to-market customer acquisition strategy alongside the existing broker channel. Plan and execute integrated marketing campaigns across digital, email, content, social media and events. Support the sales team with lead generation campaigns and marketing collateral. Manage the company website, CRM and external marketing agencies. Build relationships with industry partners, suppliers and marketing providers. Own the marketing budget and produce regular ROI and campaign performance reports for the senior leadership team. Continuously improve brand awareness, customer engagement and lead generation across all channels. About you We're looking for someone who can hit the ground running and enjoys working in a fast-paced, growing business. You'll ideally have: Experience developing or growing a direct-to-market customer acquisition channel. A strong B2B marketing background, ideally within financial services, fintech or another regulated industry. Experience reporting campaign performance, lead generation and ROI to senior stakeholders. Hands-on experience across digital marketing, CRM, content, events and website management. Experience using Salesforce or similar CRM platforms. Excellent communication skills with a commercially focused mindset. What's in it for you? 50,000 - 60,000 salary depending on experience. Flexible hybrid working, with remote working considered for the right person. Direct exposure to the CCO and senior leadership team. Full ownership of the marketing function and budget. The opportunity to build and shape a new direct-to-market strategy from the ground up. Freedom to recommend new marketing tools, systems and ideas. Join a growing, ambitious business where your work will have a genuine impact. If you're a commercially driven Marketing Manager looking for the opportunity to own a marketing function and play a key role in a company's growth journey, we'd love to hear from you.
Quality Officer (1 Year Fix Term Contract) Swindon £30,000 - £34,000 per annum We at JKR are supporting our client focused within chemical manufacturing recruit for a Quality Officer to join their team. You will be responsible for the delivery of Quality Framework across the organisation. Ensuring the Quality system is properly implemented and measuring its success through data collection and reporting Quality Officer Key Responsibilities: Ensure AS9120B, ISO14001 and ISO 9001 standards are maintained through regular audits Identify and support the implementation of continuous improvement opportunities Create and maintain relevant audit metrics as contribution to Quality updates/reporting to senior management and key stakeholders Monitor suppliers to ensure they maintain ISO compliant Host supplier onsite/remote audits and complete supplier and customer surveys/questionnaires Ensure compliance with Health & Safety policies, systems & processes Be flexible to meet the demands of the role Maintain risk register. Completing internal audits Logging and following through non-conformances within the company, ensuring preventative actions are in place. Recording and logging all company KPI s Quality Officer Ideal Candidate: Understanding and experience working with ISO standards Previous continuous improvement experience Been involved with internal auditing Worked with Microsoft Office and Sage 200 Quality Officer Working Hours and benefits: 38.7 Hours - Monday to Thursday 08 00, Friday 08 45 Health Cash plan after 3 months Birthday Holiday 25 days holiday plus bank holidays 4% Pension Jackie Kerr Recruitment is an independent agency that has been established for 28 years. We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate s requirement s to ensure that we place you in your ideal role. We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment . com to enter your details and you will receive job alerts, hot off the press. The portal enables you to update your information and CV at any time, so we always have your latest employment details on record. So please visit our website and let us help you to find your dream job! Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment . com to apply for other jobs that may be suitable to you.
Jul 31, 2026
Full time
Quality Officer (1 Year Fix Term Contract) Swindon £30,000 - £34,000 per annum We at JKR are supporting our client focused within chemical manufacturing recruit for a Quality Officer to join their team. You will be responsible for the delivery of Quality Framework across the organisation. Ensuring the Quality system is properly implemented and measuring its success through data collection and reporting Quality Officer Key Responsibilities: Ensure AS9120B, ISO14001 and ISO 9001 standards are maintained through regular audits Identify and support the implementation of continuous improvement opportunities Create and maintain relevant audit metrics as contribution to Quality updates/reporting to senior management and key stakeholders Monitor suppliers to ensure they maintain ISO compliant Host supplier onsite/remote audits and complete supplier and customer surveys/questionnaires Ensure compliance with Health & Safety policies, systems & processes Be flexible to meet the demands of the role Maintain risk register. Completing internal audits Logging and following through non-conformances within the company, ensuring preventative actions are in place. Recording and logging all company KPI s Quality Officer Ideal Candidate: Understanding and experience working with ISO standards Previous continuous improvement experience Been involved with internal auditing Worked with Microsoft Office and Sage 200 Quality Officer Working Hours and benefits: 38.7 Hours - Monday to Thursday 08 00, Friday 08 45 Health Cash plan after 3 months Birthday Holiday 25 days holiday plus bank holidays 4% Pension Jackie Kerr Recruitment is an independent agency that has been established for 28 years. We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate s requirement s to ensure that we place you in your ideal role. We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment . com to enter your details and you will receive job alerts, hot off the press. The portal enables you to update your information and CV at any time, so we always have your latest employment details on record. So please visit our website and let us help you to find your dream job! Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment . com to apply for other jobs that may be suitable to you.
4Recruitment Services are seeking to recruit a Community Housing Officer for our client based in Dudley. Purpose of Role: To deliver a community focussed tenancy and estates management service, highly visible to tenants, residents and other stakeholders. To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies to provide responsive services to customers create attractive, well maintained, safer estates. To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams / services. Duties include: Manage a designated housing patch, acting as the main frontline contact for tenants and residents on tenancy and estate management matters. Provide advice, guidance, and support to customers in line with tenancy agreements, policies, and procedures. Manage tenancy compliance, including home visits, tenancy reviews, estate inspections, and proactive estate management. Investigate and respond to customer enquiries, complaints, compliments, and service issues promptly and effectively. Identify and manage breaches of tenancy conditions, including anti-social behaviour, taking appropriate enforcement action where required. Work with vulnerable residents and manage complex cases, coordinating support from relevant teams and external agencies to help sustain tenancies. Carry out estate walkabouts and inspections, identifying health and safety concerns, repairs, environmental issues, and improvements required. Support residents through challenging circumstances, including domestic abuse, bereavement, relationship breakdown, and changes in health or personal circumstances. Promote resident involvement and community engagement by building positive relationships with tenants, resident groups, local stakeholders, and partner agencies. Work collaboratively with colleagues and external organisations to improve neighbourhoods and enhance the customer experience. Essential Requirements: Previous experience within housing, tenancy management, estate management, or a similar customer-focused role. Knowledge and understanding of tenancy agreements, housing policies, procedures, and relevant legislation. Experience of managing tenancy issues, including anti-social behaviour, tenancy breaches, and complex casework. Experience of undertaking home visits, estate inspections, and working within local communities. Full UK driving licence and access to a vehicle is essential, as the role requires travel across a designated housing patch. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Jul 31, 2026
Contractor
4Recruitment Services are seeking to recruit a Community Housing Officer for our client based in Dudley. Purpose of Role: To deliver a community focussed tenancy and estates management service, highly visible to tenants, residents and other stakeholders. To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies to provide responsive services to customers create attractive, well maintained, safer estates. To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams / services. Duties include: Manage a designated housing patch, acting as the main frontline contact for tenants and residents on tenancy and estate management matters. Provide advice, guidance, and support to customers in line with tenancy agreements, policies, and procedures. Manage tenancy compliance, including home visits, tenancy reviews, estate inspections, and proactive estate management. Investigate and respond to customer enquiries, complaints, compliments, and service issues promptly and effectively. Identify and manage breaches of tenancy conditions, including anti-social behaviour, taking appropriate enforcement action where required. Work with vulnerable residents and manage complex cases, coordinating support from relevant teams and external agencies to help sustain tenancies. Carry out estate walkabouts and inspections, identifying health and safety concerns, repairs, environmental issues, and improvements required. Support residents through challenging circumstances, including domestic abuse, bereavement, relationship breakdown, and changes in health or personal circumstances. Promote resident involvement and community engagement by building positive relationships with tenants, resident groups, local stakeholders, and partner agencies. Work collaboratively with colleagues and external organisations to improve neighbourhoods and enhance the customer experience. Essential Requirements: Previous experience within housing, tenancy management, estate management, or a similar customer-focused role. Knowledge and understanding of tenancy agreements, housing policies, procedures, and relevant legislation. Experience of managing tenancy issues, including anti-social behaviour, tenancy breaches, and complex casework. Experience of undertaking home visits, estate inspections, and working within local communities. Full UK driving licence and access to a vehicle is essential, as the role requires travel across a designated housing patch. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Role Overview We are seeking an experienced Payroll Officer to administer and maintain payroll and pension services, ensuring accurate and compliant payroll processing across the organisation. The role involves managing payroll systems, statutory payments, reconciliations, reporting, payroll queries and financial records while supporting business improvement, maintaining strong stakeholder relationships and ensuring compliance with HMRC and payroll legislation. Experience with iTrent is highly desirable. Key Responsibilities Manage end-to-end payroll and pensions administration, including statutory payments, expenses, absence records and payroll processing in line with current legislation. Maintain payroll systems, control accounts and reconciliations, ensuring all payroll transactions and records are accurate, complete and up to date. Produce payroll reports and analyse financial and payroll data, supporting period-end, year-end processes, statutory reporting and audits. Resolve complex payroll queries and work with internal and external stakeholders to identify issues, implement corrective actions and maintain excellent customer service. Support continuous improvement and business transformation, contributing to payroll system enhancements, procedure development and maintaining accurate computerised payroll records. Referral Reward OnRecruit is offering 250 for every successful candidate referral. If you know someone suitable for this role, refer them and receive a reward for each successful placement. How to Apply If you are interested in this opportunity, please apply below and we will be in touch.
Jul 31, 2026
Contractor
Role Overview We are seeking an experienced Payroll Officer to administer and maintain payroll and pension services, ensuring accurate and compliant payroll processing across the organisation. The role involves managing payroll systems, statutory payments, reconciliations, reporting, payroll queries and financial records while supporting business improvement, maintaining strong stakeholder relationships and ensuring compliance with HMRC and payroll legislation. Experience with iTrent is highly desirable. Key Responsibilities Manage end-to-end payroll and pensions administration, including statutory payments, expenses, absence records and payroll processing in line with current legislation. Maintain payroll systems, control accounts and reconciliations, ensuring all payroll transactions and records are accurate, complete and up to date. Produce payroll reports and analyse financial and payroll data, supporting period-end, year-end processes, statutory reporting and audits. Resolve complex payroll queries and work with internal and external stakeholders to identify issues, implement corrective actions and maintain excellent customer service. Support continuous improvement and business transformation, contributing to payroll system enhancements, procedure development and maintaining accurate computerised payroll records. Referral Reward OnRecruit is offering 250 for every successful candidate referral. If you know someone suitable for this role, refer them and receive a reward for each successful placement. How to Apply If you are interested in this opportunity, please apply below and we will be in touch.
Location: Herefordshire - sites and office and some home working Salary: £32,348 - £37,662 per annum, based on 37 hours per week Benefits: 26 days' annual leave rising to 31 days after 5 years, plus bank holidays, pension, cycle to work scheme and employee rewards platform Working pattern: Full time, with part-time applications considered The opportunity Our client, a leading organisation supporting schools and academies, is looking for an HR Advisor to provide practical, trusted HR advice across a diverse education environment. This is a hands-on, people-focused role where you will work directly with school leaders on a wide range of HR and employee relations matters. You will be visible, accessible and comfortable attending school sites to support customers when needed. This is not a desk-based advisory role. You will need to be local, flexible and able to travel across Herefordshire, sometimes at short notice. How the role works The working pattern will vary depending on customer demand. On average, you can expect to be on site at schools or in the office around 2-3 days per week, although some weeks may require daily attendance. Other weeks may offer greater flexibility for remote working. You will need to be able to travel independently for business purposes and respond flexibly to the needs of the schools you support. What you'll do Provide day-to-day HR and employee relations advice to schools and academies Support disciplinary, grievance, capability, absence and redundancy casework Attend formal and preparatory meetings at school sites Act as an investigating officer on a range of employment matters, including report writing Support the development and implementation of HR policies and procedures Work with trade union representatives as part of formal processes Contribute to change management and consultation activity Deliver or support HR training sessions for schools and other clients Provide advice by phone, Teams, email and in person, depending on the situation Escalate more complex issues appropriately while developing your own capability through hands-on experience You will work with a degree of autonomy, supported by Senior HR Advisors and HR Managers within a collaborative HR team. What we're looking for Experience advising on employee relations matters, including disciplinary and grievance cases A good working knowledge of employment law and HR best practice The ability to manage sensitive situations professionally and calmly Strong communication skills and confidence working with senior stakeholders Good organisational skills and the ability to manage competing priorities A flexible, practical and customer-focused approach The ability to travel independently to school sites across Herefordshire Experience of working within schools or the education sector would be advantageous, as would knowledge of education-specific terms and conditions. However, applications are also welcomed from HR professionals who can demonstrate the ability to apply their experience effectively within a school environment. You will be CIPD qualified, working towards CIPD, or able to demonstrate equivalent practical experience and a clear commitment to professional development. Why join? A varied HR role with genuine impact on schools and local communities The opportunity to build experience across a broad range of employee relations matters A supportive and collaborative HR team Flexible working arrangements that balance business need with home working 26 days' annual leave, rising to 31 days after 5 years' service, plus bank holidays Option to buy or sell annual leave Pension scheme Cycle to work scheme Access to a rewards platform offering discounts with retailers and restaurants Our client is committed to equality, inclusion and supporting applicants from a wide range of backgrounds. Flexible working arrangements and reasonable adjustments will be considered.
Jul 31, 2026
Full time
Location: Herefordshire - sites and office and some home working Salary: £32,348 - £37,662 per annum, based on 37 hours per week Benefits: 26 days' annual leave rising to 31 days after 5 years, plus bank holidays, pension, cycle to work scheme and employee rewards platform Working pattern: Full time, with part-time applications considered The opportunity Our client, a leading organisation supporting schools and academies, is looking for an HR Advisor to provide practical, trusted HR advice across a diverse education environment. This is a hands-on, people-focused role where you will work directly with school leaders on a wide range of HR and employee relations matters. You will be visible, accessible and comfortable attending school sites to support customers when needed. This is not a desk-based advisory role. You will need to be local, flexible and able to travel across Herefordshire, sometimes at short notice. How the role works The working pattern will vary depending on customer demand. On average, you can expect to be on site at schools or in the office around 2-3 days per week, although some weeks may require daily attendance. Other weeks may offer greater flexibility for remote working. You will need to be able to travel independently for business purposes and respond flexibly to the needs of the schools you support. What you'll do Provide day-to-day HR and employee relations advice to schools and academies Support disciplinary, grievance, capability, absence and redundancy casework Attend formal and preparatory meetings at school sites Act as an investigating officer on a range of employment matters, including report writing Support the development and implementation of HR policies and procedures Work with trade union representatives as part of formal processes Contribute to change management and consultation activity Deliver or support HR training sessions for schools and other clients Provide advice by phone, Teams, email and in person, depending on the situation Escalate more complex issues appropriately while developing your own capability through hands-on experience You will work with a degree of autonomy, supported by Senior HR Advisors and HR Managers within a collaborative HR team. What we're looking for Experience advising on employee relations matters, including disciplinary and grievance cases A good working knowledge of employment law and HR best practice The ability to manage sensitive situations professionally and calmly Strong communication skills and confidence working with senior stakeholders Good organisational skills and the ability to manage competing priorities A flexible, practical and customer-focused approach The ability to travel independently to school sites across Herefordshire Experience of working within schools or the education sector would be advantageous, as would knowledge of education-specific terms and conditions. However, applications are also welcomed from HR professionals who can demonstrate the ability to apply their experience effectively within a school environment. You will be CIPD qualified, working towards CIPD, or able to demonstrate equivalent practical experience and a clear commitment to professional development. Why join? A varied HR role with genuine impact on schools and local communities The opportunity to build experience across a broad range of employee relations matters A supportive and collaborative HR team Flexible working arrangements that balance business need with home working 26 days' annual leave, rising to 31 days after 5 years' service, plus bank holidays Option to buy or sell annual leave Pension scheme Cycle to work scheme Access to a rewards platform offering discounts with retailers and restaurants Our client is committed to equality, inclusion and supporting applicants from a wide range of backgrounds. Flexible working arrangements and reasonable adjustments will be considered.
This role is an opportunity for someone with the appropriate values, experience, and ambition to play a pivotal part in our People & Culture Team. People Officer (HR) Reference number: 369 Reports to: Director of People & Culture Working Hours: 37.5 hours per week (Monday -Friday some occasional out of hours) Contract: Permanent Salary: £32,000 - £34,000 per annum Working base: Watford (with occasional travel across Hertfordshire) We re Hertfordshire Mind Network We deliver essential mental health support in Hertfordshire, providing a diverse range of services from our Wellbeing Centres and other locations across the county. We help individuals experiencing mental ill health to make choices, find their solutions, build resilience and manage their wellbeing. We offer opportunities for individuals to get support to allow them to recover from or live with mental ill health. About the role As People Officer, you will provide high-quality, accurate support across the full employee/volunteer lifecycle, while also contributing to employee and volunteering relations, and continuous improvement of our People & Culture services. You will be a role model for our values and a key contributor to a positive team culture As People Officer you will be part of a team who support a headcount of approximately 250 employees, 200 volunteers and 150 self-employed individuals across Hertfordshire. You will be instrumental in ensuring that all individuals employed or volunteering within Hertfordshire Mind receive advice, guidance in a responsive, knowledgeable, and customer-focused way. Key Responsibilities include: Employee Lifecycle Deliver a high-quality, confidential and customer-focused People service from recruitment through to leaving. Advise line managers on recruitment; selection, interview and safer recruitment Provide People advice for queries from the People & Culture team in line with policies, managing and or escalating complex issues as appropriate. Systems, Data & Reporting Produce timely and accurate People management information to assist organisational decision-making. (ihasco, Breathe, Livepay, Charity log, etc) Maintain accurate and up-to-date records within the HR information system (Breathe HR), including new profiles, personal data, annual leave and absence reporting. Oversee monthly payroll data collation, including hours, absences, and any contractual changes, ensuring timely submission to Payroll. Ensure Breathe annual holiday renewal and other system updates are effectively completed and communicated Employee Relations & Case Management Manage employee relations cases, such as sickness absence, conduct, capability, disciplinary, grievance, family focussed leave, flexible working requests. Undertake casework, guiding and advising on relevant procedure including gathering evidence and drafting investigation reports, tracking case progress and ensuring communications and actions are completed. Provide consistent and fair advice to managers in accordance with policies, escalating complex issues as appropriate. Projects & Continuous Improvement Contribute to projects such as employee engagement initiatives, policy updates, wellbeing programmes, EDIE (VIBE, Voice, Inclusion, Belonging, Engagement) and system improvements. Support quality assurance processes in line with National Mind policies and ISO9001 standards. Identify opportunities to improve people processes, recommending and implementing enhancements under the guidance of the People & Culture Director General Responsibilities To support any member of the People and Culture team and to cover team absence as required. Note taking for meetings as required Promote Hertfordshire Mind services by attending events, campaigns, and open days to raise awareness of mental health. Uphold Hertfordshire Mind policies and procedures, including the Equalities Statement. Maintain strict confidentiality at all times. Undertake any other reasonable duties as required by the Senior Leadership Team. Benefits Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays). Birthday leave day. Cash plan health cover (after 6 months employment). Eligibility for blue light card. Employee Assistance Programme. Ongoing training relevant to your role. Please note: The ideal candidate will need to be able to travel and cover the area Herts Mind Network serves. Candidates in Greater London may not be suitable for this role as it is not only in Watford. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role. Closing date for receipt of applications is Tuesday 28th July 2026 Interviews to be held on a rolling basis. We will close the advert prior to this date if we receive sufficient applications. N.B. Please quote reference number 369 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please.
Jul 31, 2026
Full time
This role is an opportunity for someone with the appropriate values, experience, and ambition to play a pivotal part in our People & Culture Team. People Officer (HR) Reference number: 369 Reports to: Director of People & Culture Working Hours: 37.5 hours per week (Monday -Friday some occasional out of hours) Contract: Permanent Salary: £32,000 - £34,000 per annum Working base: Watford (with occasional travel across Hertfordshire) We re Hertfordshire Mind Network We deliver essential mental health support in Hertfordshire, providing a diverse range of services from our Wellbeing Centres and other locations across the county. We help individuals experiencing mental ill health to make choices, find their solutions, build resilience and manage their wellbeing. We offer opportunities for individuals to get support to allow them to recover from or live with mental ill health. About the role As People Officer, you will provide high-quality, accurate support across the full employee/volunteer lifecycle, while also contributing to employee and volunteering relations, and continuous improvement of our People & Culture services. You will be a role model for our values and a key contributor to a positive team culture As People Officer you will be part of a team who support a headcount of approximately 250 employees, 200 volunteers and 150 self-employed individuals across Hertfordshire. You will be instrumental in ensuring that all individuals employed or volunteering within Hertfordshire Mind receive advice, guidance in a responsive, knowledgeable, and customer-focused way. Key Responsibilities include: Employee Lifecycle Deliver a high-quality, confidential and customer-focused People service from recruitment through to leaving. Advise line managers on recruitment; selection, interview and safer recruitment Provide People advice for queries from the People & Culture team in line with policies, managing and or escalating complex issues as appropriate. Systems, Data & Reporting Produce timely and accurate People management information to assist organisational decision-making. (ihasco, Breathe, Livepay, Charity log, etc) Maintain accurate and up-to-date records within the HR information system (Breathe HR), including new profiles, personal data, annual leave and absence reporting. Oversee monthly payroll data collation, including hours, absences, and any contractual changes, ensuring timely submission to Payroll. Ensure Breathe annual holiday renewal and other system updates are effectively completed and communicated Employee Relations & Case Management Manage employee relations cases, such as sickness absence, conduct, capability, disciplinary, grievance, family focussed leave, flexible working requests. Undertake casework, guiding and advising on relevant procedure including gathering evidence and drafting investigation reports, tracking case progress and ensuring communications and actions are completed. Provide consistent and fair advice to managers in accordance with policies, escalating complex issues as appropriate. Projects & Continuous Improvement Contribute to projects such as employee engagement initiatives, policy updates, wellbeing programmes, EDIE (VIBE, Voice, Inclusion, Belonging, Engagement) and system improvements. Support quality assurance processes in line with National Mind policies and ISO9001 standards. Identify opportunities to improve people processes, recommending and implementing enhancements under the guidance of the People & Culture Director General Responsibilities To support any member of the People and Culture team and to cover team absence as required. Note taking for meetings as required Promote Hertfordshire Mind services by attending events, campaigns, and open days to raise awareness of mental health. Uphold Hertfordshire Mind policies and procedures, including the Equalities Statement. Maintain strict confidentiality at all times. Undertake any other reasonable duties as required by the Senior Leadership Team. Benefits Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays). Birthday leave day. Cash plan health cover (after 6 months employment). Eligibility for blue light card. Employee Assistance Programme. Ongoing training relevant to your role. Please note: The ideal candidate will need to be able to travel and cover the area Herts Mind Network serves. Candidates in Greater London may not be suitable for this role as it is not only in Watford. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role. Closing date for receipt of applications is Tuesday 28th July 2026 Interviews to be held on a rolling basis. We will close the advert prior to this date if we receive sufficient applications. N.B. Please quote reference number 369 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please.
Position: Retail Security Officer Location: Coventry Pay Rate: £15.50 to £16.25 per hour depending on experience Hours: from 7pm to 7am Shifts: Various over 7 days SG / DS SIA licence required. Your Time at Work As a Retail Security Officer you will be responsible for: - To provide a visible uniformed deterrent, to contribute to the safety and security of the client's premises and staff - To carry out the Company Policy on loss prevention and ensure the safety of staff and visitors - To lawfully deter potential troublemakers on site - To observe and report incidents using the correct reporting systems - To carry out all duties assigned by the client or manager to whom you are responsible - To ensure site knowledge is kept up to date and developments at local level are identified - To understand and implement any Fire and Safety evacuation procedures - To assist, if required by the Client, with staff and contractor searches - To ensure that the Security base is always maintained in a clean and tidy condition - To conduct yourself, at all times, in a manner which will bring credit to yourself and the Company, ensuring a full uniform is worn and an SIA licence is clearly displayed Our Perfect Worker It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Retail Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join TSS and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: 1TSSG (T149) TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with TSS, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Jul 31, 2026
Full time
Position: Retail Security Officer Location: Coventry Pay Rate: £15.50 to £16.25 per hour depending on experience Hours: from 7pm to 7am Shifts: Various over 7 days SG / DS SIA licence required. Your Time at Work As a Retail Security Officer you will be responsible for: - To provide a visible uniformed deterrent, to contribute to the safety and security of the client's premises and staff - To carry out the Company Policy on loss prevention and ensure the safety of staff and visitors - To lawfully deter potential troublemakers on site - To observe and report incidents using the correct reporting systems - To carry out all duties assigned by the client or manager to whom you are responsible - To ensure site knowledge is kept up to date and developments at local level are identified - To understand and implement any Fire and Safety evacuation procedures - To assist, if required by the Client, with staff and contractor searches - To ensure that the Security base is always maintained in a clean and tidy condition - To conduct yourself, at all times, in a manner which will bring credit to yourself and the Company, ensuring a full uniform is worn and an SIA licence is clearly displayed Our Perfect Worker It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Retail Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join TSS and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: 1TSSG (T149) TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with TSS, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Transport Planner Location: Hampshire Hours: Monday to Friday, Flexible Opportunity with Core Hours Required Salary: Competitive - The above is Illustrative only. Holiday: 32 days including bank holidays, Increasing with length of service. Sector: Civil Engineering, Highway Planning Our client is a well-established, multi-disciplinary consultancy specialising in transport planning, travel planning, and civil and structural engineering services. The business has grown steadily in recent years and now operates across the UK, supporting both public and private sector clients on a wide range of development and infrastructure projects. They are known for delivering practical, high-quality solutions from early feasibility through to detailed design and project delivery, with a strong emphasis on collaboration and client-focused outcomes. With an experienced and technically strong team, the company provides end-to-end support, combining commercial awareness with in-depth knowledge of current legislation and industry standards. Our client places a strong emphasis on communication, long-term relationships, and continuous improvement, underpinned by their core values of customer focus, openness, results, and excellence. They have built a solid reputation for delivering reliable and innovative engineering solutions that enable successful development across a diverse portfolio of projects nationwide. Position Duties Manage and deliver small to medium transport planning projects, including budget and time management Prepare, review, and occasionally approve technical reports such as Transport Statements, Technical Notes, Travel Plans, and Access Appraisals Prepare more detailed reports, including Transport Assessments and Modelling Notes Undertake access appraisals, design access options, and review planning drawing requirements (visibility splays, vehicle tracking, access design) Apply transport policy, design guidance, and local planning regulations to projects Conduct site visits independently and provide professional opinions to inform scheme development Attend and contribute to project team, client, Local Highway Authority, and public consultation meetings Identify and propose mitigation measures to address highway capacity and active travel issues Liaise with clients, planners, architects, and highway officers, maintaining professional working relationships Prepare fee proposals for projects and contribute to larger project proposals Support business development initiatives and attend networking events as required Assist colleagues in marketing initiatives, maintaining client satisfaction and quality standards Provide guidance and support to other team members as required Work effectively both independently and collaboratively within the team Ensure compliance with company policies, procedures, and quality management systems (QMS) Position Requirements Degree-level qualification or equivalent experience Ideally working towards membership of a relevant professional organisation At least 2 years' experience in transport planning Proficiency in AutoCAD, TRICS, and transport modelling software Experience preparing and reviewing technical reports such as Transport Statements, Technical Notes, Travel Plans, and Access Appraisals Experience preparing more detailed documents such as Transport Assessments and Modelling Notes Experience managing small to medium-sized projects, including budget and time management Experience working with local authorities, architects, and planners Experience undertaking site visits and providing professional opinions Experience preparing fee proposals for small to medium projects and contributing to larger projects Experience supporting business development, marketing initiatives, and networking events Excellent written and verbal communication skills Ability to prioritise workload, work effectively both independently and as part of a team Competence with computer-based systems, including Microsoft Office Ability to apply national and local transport policy and design guidance appropriately Ability to undertake access appraisals, design access options, and review planning drawing requirements (visibility splays, vehicle tracking, access design) Understanding of trip generation, distribution, and mitigation measures for capacity or active travel improvements Ability to attend and contribute to client, project team, and Local Highway Authority meetings Professional judgement to contribute to early-stage scheme development Problem-solving skills and adaptability to support colleagues and cover project responsibilities Ability to build and maintain strong working relationships with clients and stakeholders Commitment to confidentiality, professional conduct, and company policies Position Remuneration 5-hour workdays with flexible working hours, with a core hour requirement allowing for lifestyle and work life balance 24 days annual leave, increasing with length of service plus 8 bank holidays Day off on your birthday if it falls on a working day One community or charity day a year to allow you to support the person projects you love Salary sacrifice scheme with the opportunity to purchase or sell annual leave days. Christmas shut down Quarterly and yearly bonus schemes, offering the potential to earn more Private healthcare upon completion of probation period Bike to work scheme Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
Jul 31, 2026
Full time
Transport Planner Location: Hampshire Hours: Monday to Friday, Flexible Opportunity with Core Hours Required Salary: Competitive - The above is Illustrative only. Holiday: 32 days including bank holidays, Increasing with length of service. Sector: Civil Engineering, Highway Planning Our client is a well-established, multi-disciplinary consultancy specialising in transport planning, travel planning, and civil and structural engineering services. The business has grown steadily in recent years and now operates across the UK, supporting both public and private sector clients on a wide range of development and infrastructure projects. They are known for delivering practical, high-quality solutions from early feasibility through to detailed design and project delivery, with a strong emphasis on collaboration and client-focused outcomes. With an experienced and technically strong team, the company provides end-to-end support, combining commercial awareness with in-depth knowledge of current legislation and industry standards. Our client places a strong emphasis on communication, long-term relationships, and continuous improvement, underpinned by their core values of customer focus, openness, results, and excellence. They have built a solid reputation for delivering reliable and innovative engineering solutions that enable successful development across a diverse portfolio of projects nationwide. Position Duties Manage and deliver small to medium transport planning projects, including budget and time management Prepare, review, and occasionally approve technical reports such as Transport Statements, Technical Notes, Travel Plans, and Access Appraisals Prepare more detailed reports, including Transport Assessments and Modelling Notes Undertake access appraisals, design access options, and review planning drawing requirements (visibility splays, vehicle tracking, access design) Apply transport policy, design guidance, and local planning regulations to projects Conduct site visits independently and provide professional opinions to inform scheme development Attend and contribute to project team, client, Local Highway Authority, and public consultation meetings Identify and propose mitigation measures to address highway capacity and active travel issues Liaise with clients, planners, architects, and highway officers, maintaining professional working relationships Prepare fee proposals for projects and contribute to larger project proposals Support business development initiatives and attend networking events as required Assist colleagues in marketing initiatives, maintaining client satisfaction and quality standards Provide guidance and support to other team members as required Work effectively both independently and collaboratively within the team Ensure compliance with company policies, procedures, and quality management systems (QMS) Position Requirements Degree-level qualification or equivalent experience Ideally working towards membership of a relevant professional organisation At least 2 years' experience in transport planning Proficiency in AutoCAD, TRICS, and transport modelling software Experience preparing and reviewing technical reports such as Transport Statements, Technical Notes, Travel Plans, and Access Appraisals Experience preparing more detailed documents such as Transport Assessments and Modelling Notes Experience managing small to medium-sized projects, including budget and time management Experience working with local authorities, architects, and planners Experience undertaking site visits and providing professional opinions Experience preparing fee proposals for small to medium projects and contributing to larger projects Experience supporting business development, marketing initiatives, and networking events Excellent written and verbal communication skills Ability to prioritise workload, work effectively both independently and as part of a team Competence with computer-based systems, including Microsoft Office Ability to apply national and local transport policy and design guidance appropriately Ability to undertake access appraisals, design access options, and review planning drawing requirements (visibility splays, vehicle tracking, access design) Understanding of trip generation, distribution, and mitigation measures for capacity or active travel improvements Ability to attend and contribute to client, project team, and Local Highway Authority meetings Professional judgement to contribute to early-stage scheme development Problem-solving skills and adaptability to support colleagues and cover project responsibilities Ability to build and maintain strong working relationships with clients and stakeholders Commitment to confidentiality, professional conduct, and company policies Position Remuneration 5-hour workdays with flexible working hours, with a core hour requirement allowing for lifestyle and work life balance 24 days annual leave, increasing with length of service plus 8 bank holidays Day off on your birthday if it falls on a working day One community or charity day a year to allow you to support the person projects you love Salary sacrifice scheme with the opportunity to purchase or sell annual leave days. Christmas shut down Quarterly and yearly bonus schemes, offering the potential to earn more Private healthcare upon completion of probation period Bike to work scheme Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
Interim Business Analyst Local Government Reorganisation - East Midlands £450 - £500/day Initial 6 months An East Midlands council is strengthening its LGR programme team ahead of key transition milestones and is looking for an experienced Business Analyst to help shape the move to a new unitary structure. This is a genuine opportunity to work at the centre of one of the biggest changes in local government for decades. You'll be joining a growing programme team with visibility across the full reorganisation. The role: Map as-is services and processes across councils in scope for reorganisation Support design of the Target Operating Model and day one readiness planning Gather and document requirements across workstreams including finance, customer services, digital and HR Produce options appraisals, gap analyses and process documentation for programme boards and senior stakeholders Support workstream leads with impact assessments and benefits mapping Work across multiple authorities, building relationships with PMO, service managers and transformation colleagues You'll need: Recent UK council experience essential A solid track record of business analysis within transformation, shared services or reorganisation programmes Strong process mapping and requirements gathering skills (Visio, BPMN or similar) Confidence engaging senior officers and elected members The ability to work at pace across ambiguous, politically sensitive territory LGR, unitarisation or shadow authority exposure a strong advantage, but strong council transformation experience will be considered Details: £450-£500 per day, outside IR35 Hybrid working, typically 2 3 days on site Initial 6 months, with strong likelihood of extension through to vesting day and beyond
Jul 31, 2026
Contractor
Interim Business Analyst Local Government Reorganisation - East Midlands £450 - £500/day Initial 6 months An East Midlands council is strengthening its LGR programme team ahead of key transition milestones and is looking for an experienced Business Analyst to help shape the move to a new unitary structure. This is a genuine opportunity to work at the centre of one of the biggest changes in local government for decades. You'll be joining a growing programme team with visibility across the full reorganisation. The role: Map as-is services and processes across councils in scope for reorganisation Support design of the Target Operating Model and day one readiness planning Gather and document requirements across workstreams including finance, customer services, digital and HR Produce options appraisals, gap analyses and process documentation for programme boards and senior stakeholders Support workstream leads with impact assessments and benefits mapping Work across multiple authorities, building relationships with PMO, service managers and transformation colleagues You'll need: Recent UK council experience essential A solid track record of business analysis within transformation, shared services or reorganisation programmes Strong process mapping and requirements gathering skills (Visio, BPMN or similar) Confidence engaging senior officers and elected members The ability to work at pace across ambiguous, politically sensitive territory LGR, unitarisation or shadow authority exposure a strong advantage, but strong council transformation experience will be considered Details: £450-£500 per day, outside IR35 Hybrid working, typically 2 3 days on site Initial 6 months, with strong likelihood of extension through to vesting day and beyond
Interim Admin Assistant: (MyDudley Enquiries Support Officer) (5-6months) About the Role We're looking for several organised and proactive Interim Administrative Assistants to join a dedicated recovery team supporting our MyDudley enquiry service. This is an exciting opportunity to be part of a high-profile improvement programme focused on reducing enquiry backlogs, improving response times and ensuring residents and councillors receive timely, high-quality updates on issues. Working as part of a supportive team, you'll help coordinate enquiries from receipt through to closure, working closely with operational services across the Council. Full Training on the Enquiries system and existing processes will be provided. Previous experience within local government or administrative support would be advantageous but is not essential. Key Responsibilities The successful candidates will support the delivery of the MyDudley Enquiries Recovery Programme by: Processing and allocating new enquiries within agreed processes. Updating case management systems accurately and maintaining high-quality records. Monitoring enquiry progress and ensuring cases are progressed in line with agreed service standards. Liaising with service teams across the Council to obtain updates and information. Preparing responses and correspondence for review by service managers. Chasing outstanding actions and supporting the timely resolution of enquiries. Supporting case clearance sessions with operational managers. Maintaining accurate tracking spreadsheets and programme records. Identifying incomplete or missing information and escalating where appropriate. Providing general administrative support to the recovery programme. Ensuring information is handled confidentially and in accordance with GDPR requirements. We're Looking For Someone Who Is highly organised with excellent attention to detail. Can manage a busy workload and prioritise effectively. Is confident using Microsoft Office, particularly Outlook, Excel and Word. Has experience of data entry or case management systems. Has excellent written and verbal communication skills. Is comfortable working with large volumes of information. Can work collaboratively across different Council services. Takes pride in providing excellent customer service. Is adaptable and able to work at pace within a changing environment. Knowledge and Experience Administrative experience in a busy office environment. Experience maintaining electronic records. Experience using Microsoft Office. Good written communication skills. Excellent organisational skills. Ability to work accurately with large amounts of data. Personal Attributes We're looking for people who are: Positive and enthusiastic. Reliable and dependable. Solution focused. Comfortable working to deadlines. Professional when dealing with colleagues and elected members. Able to work independently while contributing to a wider team. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Jul 31, 2026
Seasonal
Interim Admin Assistant: (MyDudley Enquiries Support Officer) (5-6months) About the Role We're looking for several organised and proactive Interim Administrative Assistants to join a dedicated recovery team supporting our MyDudley enquiry service. This is an exciting opportunity to be part of a high-profile improvement programme focused on reducing enquiry backlogs, improving response times and ensuring residents and councillors receive timely, high-quality updates on issues. Working as part of a supportive team, you'll help coordinate enquiries from receipt through to closure, working closely with operational services across the Council. Full Training on the Enquiries system and existing processes will be provided. Previous experience within local government or administrative support would be advantageous but is not essential. Key Responsibilities The successful candidates will support the delivery of the MyDudley Enquiries Recovery Programme by: Processing and allocating new enquiries within agreed processes. Updating case management systems accurately and maintaining high-quality records. Monitoring enquiry progress and ensuring cases are progressed in line with agreed service standards. Liaising with service teams across the Council to obtain updates and information. Preparing responses and correspondence for review by service managers. Chasing outstanding actions and supporting the timely resolution of enquiries. Supporting case clearance sessions with operational managers. Maintaining accurate tracking spreadsheets and programme records. Identifying incomplete or missing information and escalating where appropriate. Providing general administrative support to the recovery programme. Ensuring information is handled confidentially and in accordance with GDPR requirements. We're Looking For Someone Who Is highly organised with excellent attention to detail. Can manage a busy workload and prioritise effectively. Is confident using Microsoft Office, particularly Outlook, Excel and Word. Has experience of data entry or case management systems. Has excellent written and verbal communication skills. Is comfortable working with large volumes of information. Can work collaboratively across different Council services. Takes pride in providing excellent customer service. Is adaptable and able to work at pace within a changing environment. Knowledge and Experience Administrative experience in a busy office environment. Experience maintaining electronic records. Experience using Microsoft Office. Good written communication skills. Excellent organisational skills. Ability to work accurately with large amounts of data. Personal Attributes We're looking for people who are: Positive and enthusiastic. Reliable and dependable. Solution focused. Comfortable working to deadlines. Professional when dealing with colleagues and elected members. Able to work independently while contributing to a wider team. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
