We are currently looking for an experienced Housing Options Advisor to join a busy Housing Services team. The role will focus on interviewing and assessing homeless applicants, preventing homelessness through effective housing options and determining statutory duties under Part VII of the Housing Act 1996. The successful candidate will manage a caseload of homelessness and prevention cases, provide statutory housing advice and explore suitable housing options for customers who are homeless or threatened with homelessness. The role requires office attendance three days per week. The Role Interviewing and assessing people who are homeless or threatened with homelessness. Preventing homelessness by identifying and promoting suitable housing options. Determining whether applicants are owed a statutory duty under Part VII of the Housing Act 1996. Managing a caseload of homelessness prevention and housing options cases. Investigating eligibility, homelessness, priority need, intentionality and local connection. Providing statutory advice and assistance to single non-priority homeless applicants. Negotiating with landlords and accommodation providers to prevent homelessness. Assessing when interim or emergency accommodation duties apply. Drafting statutory homelessness decision letters with reference to relevant legislation and case law. Providing housing advice to private sector tenants, including cases involving harassment and illegal eviction. Undertaking outreach work, including housing advice surgeries. Key Requirements Previous experience working within Housing Options, Homelessness Prevention or Housing Advice. Strong knowledge of Part VII of the Housing Act 1996 and relevant homelessness legislation. Experience interviewing and assessing homeless applicants. Experience determining statutory homelessness duties. Experience managing homelessness prevention and housing options caseloads. Experience drafting statutory homelessness decision letters. Knowledge of the Protection from Eviction Act 1977 and relevant housing legislation. Experience providing advice to private sector tenants. What You Need to Do Now If you are interested in this Housing Options Advisor role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Options Advisors, Housing Options Officers, Homelessness Prevention Officers and Housing Needs Officers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Aug 06, 2026
Contractor
We are currently looking for an experienced Housing Options Advisor to join a busy Housing Services team. The role will focus on interviewing and assessing homeless applicants, preventing homelessness through effective housing options and determining statutory duties under Part VII of the Housing Act 1996. The successful candidate will manage a caseload of homelessness and prevention cases, provide statutory housing advice and explore suitable housing options for customers who are homeless or threatened with homelessness. The role requires office attendance three days per week. The Role Interviewing and assessing people who are homeless or threatened with homelessness. Preventing homelessness by identifying and promoting suitable housing options. Determining whether applicants are owed a statutory duty under Part VII of the Housing Act 1996. Managing a caseload of homelessness prevention and housing options cases. Investigating eligibility, homelessness, priority need, intentionality and local connection. Providing statutory advice and assistance to single non-priority homeless applicants. Negotiating with landlords and accommodation providers to prevent homelessness. Assessing when interim or emergency accommodation duties apply. Drafting statutory homelessness decision letters with reference to relevant legislation and case law. Providing housing advice to private sector tenants, including cases involving harassment and illegal eviction. Undertaking outreach work, including housing advice surgeries. Key Requirements Previous experience working within Housing Options, Homelessness Prevention or Housing Advice. Strong knowledge of Part VII of the Housing Act 1996 and relevant homelessness legislation. Experience interviewing and assessing homeless applicants. Experience determining statutory homelessness duties. Experience managing homelessness prevention and housing options caseloads. Experience drafting statutory homelessness decision letters. Knowledge of the Protection from Eviction Act 1977 and relevant housing legislation. Experience providing advice to private sector tenants. What You Need to Do Now If you are interested in this Housing Options Advisor role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Options Advisors, Housing Options Officers, Homelessness Prevention Officers and Housing Needs Officers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Are you an experienced complaints professional with a background in social housing ? Do you enjoy resolving complex customer issues and delivering exceptional service? We're recruiting on behalf of a respected organisation for a Complaints Customer Service Officer to join their Customer Services team. This is an excellent opportunity for someone with experience in social housing complaints who is passionate about achieving fair outcomes and continuously improving the customer journey. You'll manage a varied caseload of customer complaints from initial investigation through to resolution, ensuring every case is handled professionally, fairly and within agreed timescales. Working closely with colleagues across the organisation, you'll deliver positive customer outcomes while identifying opportunities to improve services and prevent future complaints. Key Responsibilities Investigate and resolve complex customer complaints from start to finish. Work collaboratively with internal stakeholders to deliver timely, customer-focused resolutions. Produce clear, professional, and well-reasoned written responses. Maintain accurate case records using CRM systems. Identify complaint trends and contribute to service improvement initiatives. Deliver an outstanding customer experience throughout the complaints process. About You To be successful, you'll have: Previous experience handling complaints within the social housing sector . A strong understanding of complaint handling and complex case management. Excellent written and verbal communication skills. Strong investigative and problem-solving abilities. Experience using CRM systems to manage customer cases. Outstanding organisational skills with excellent attention to detail. A genuine passion for delivering excellent customer service and improving customer outcomes. What's on Offer Hybrid working. Supportive and collaborative team environment. Excellent opportunities for learning and career development. The opportunity to make a real difference to customers and influence service improvements. If you have a background in social housing complaints and are looking for your next opportunity, we'd love to hear from you. Apply today with your CV for a confidential discussion.
Aug 06, 2026
Seasonal
Are you an experienced complaints professional with a background in social housing ? Do you enjoy resolving complex customer issues and delivering exceptional service? We're recruiting on behalf of a respected organisation for a Complaints Customer Service Officer to join their Customer Services team. This is an excellent opportunity for someone with experience in social housing complaints who is passionate about achieving fair outcomes and continuously improving the customer journey. You'll manage a varied caseload of customer complaints from initial investigation through to resolution, ensuring every case is handled professionally, fairly and within agreed timescales. Working closely with colleagues across the organisation, you'll deliver positive customer outcomes while identifying opportunities to improve services and prevent future complaints. Key Responsibilities Investigate and resolve complex customer complaints from start to finish. Work collaboratively with internal stakeholders to deliver timely, customer-focused resolutions. Produce clear, professional, and well-reasoned written responses. Maintain accurate case records using CRM systems. Identify complaint trends and contribute to service improvement initiatives. Deliver an outstanding customer experience throughout the complaints process. About You To be successful, you'll have: Previous experience handling complaints within the social housing sector . A strong understanding of complaint handling and complex case management. Excellent written and verbal communication skills. Strong investigative and problem-solving abilities. Experience using CRM systems to manage customer cases. Outstanding organisational skills with excellent attention to detail. A genuine passion for delivering excellent customer service and improving customer outcomes. What's on Offer Hybrid working. Supportive and collaborative team environment. Excellent opportunities for learning and career development. The opportunity to make a real difference to customers and influence service improvements. If you have a background in social housing complaints and are looking for your next opportunity, we'd love to hear from you. Apply today with your CV for a confidential discussion.
Marks Consulting Partners are currently looking for an Allocations Officer to work with one of our Local Authority clients in Middlesex. What the Job Will Be Doing Managing a caseload of housing applications from initial assessment through to property allocation Assessing applications in line with the Housing Act 1996 (Part VI), Allocations Policy and relevant legislation Determining eligibility, banding and priority for applicants on the Housing Register Shortlisting and nominating applicants through the choice-based lettings process Managing the allocation of both permanent and temporary accommodation in line with policy Carrying out verification checks, including income, residency, immigration status and supporting documentation Assessing medical, welfare and overcrowding cases, obtaining specialist advice where required Providing housing advice to applicants, explaining allocation decisions and review rights Liaising with Housing Officers, Lettings Teams, Homelessness Services and external partners to ensure timely allocations Maintaining accurate records on housing management systems and ensuring statutory timescales are met Responding to enquiries, complaints and member enquiries in a professional and timely manner What You Will Need Experience working as an Allocations Officer within a Local Authority or Housing Association Strong knowledge of Housing Act 1996 Part VI and housing allocations legislation Experience assessing housing applications, banding and determining eligibility Knowledge of choice-based lettings and housing register management Experience using housing management systems such as Locata, Jigsaw, NEC, Northgate or similar Ability to manage a busy caseload and work to performance targets Excellent communication and customer service skills Strong attention to detail with the ability to make fair and robust decisions Experience working with vulnerable households and complex housing cases is desirable
Aug 06, 2026
Contractor
Marks Consulting Partners are currently looking for an Allocations Officer to work with one of our Local Authority clients in Middlesex. What the Job Will Be Doing Managing a caseload of housing applications from initial assessment through to property allocation Assessing applications in line with the Housing Act 1996 (Part VI), Allocations Policy and relevant legislation Determining eligibility, banding and priority for applicants on the Housing Register Shortlisting and nominating applicants through the choice-based lettings process Managing the allocation of both permanent and temporary accommodation in line with policy Carrying out verification checks, including income, residency, immigration status and supporting documentation Assessing medical, welfare and overcrowding cases, obtaining specialist advice where required Providing housing advice to applicants, explaining allocation decisions and review rights Liaising with Housing Officers, Lettings Teams, Homelessness Services and external partners to ensure timely allocations Maintaining accurate records on housing management systems and ensuring statutory timescales are met Responding to enquiries, complaints and member enquiries in a professional and timely manner What You Will Need Experience working as an Allocations Officer within a Local Authority or Housing Association Strong knowledge of Housing Act 1996 Part VI and housing allocations legislation Experience assessing housing applications, banding and determining eligibility Knowledge of choice-based lettings and housing register management Experience using housing management systems such as Locata, Jigsaw, NEC, Northgate or similar Ability to manage a busy caseload and work to performance targets Excellent communication and customer service skills Strong attention to detail with the ability to make fair and robust decisions Experience working with vulnerable households and complex housing cases is desirable
Are you a safety and compliance officer with a background in working in the Fire sector? We have a fantastic permanent opportunity as a Safety & Compliance Officer, within our Building Safety Team. You'll be based from our offices in Wembley, Basingstoke or Blandford with the opportunity to combine office and home working to ensure a positive work/life balance. The Role: The role will support the Safety and Compliance Specialist - Fire/Senior Safety and Compliance Officer - Fire and wider Building Safety Compliance team on all fire safety matters on behalf of SNG. Support delivery of the FRA programme including the management of internal/external delivery partners and other specialists. Ensure that all remedial activities are identified, recorded, actioned, and closed in line with SNG's internal policies and regulatory requirements. Responsibilities include: Responsible to deliver the right outcome for our customers in a safe and timely way Promote a positive collaborative culture of building safety compliance Take personal responsibility for escalating any concerns to the appropriate member of the Building Safety Compliance team for consideration and/or investigation Support the Safety and Compliance Specialist - Fire/Senior Safety and Compliance Officer - Fire for fire safety compliance areas to ensure that SNG adheres to its regulatory and legislative obligations and that the organisation receives competent advice and guidance Act as a building safety and compliance subject matter expert and help define data requirements, policies and standards, whilst advising in their implementation Review building fire strategies and designs to ensure they meet regulatory requirements and undertake actions to mitigate risk, for example before new builds commence Ensure that actions from fire risk assessments, pre-occupation fire risk assessments and recommended upgrades are progressed, remedied, and recorded as required We are looking for someone who has: Experience of working to deadlines and achieving targets through own work and work driven through teams Excellent communication and interpersonal skills Up to date knowledge of fire safety legislation Demonstratable knowledge and experience of fire safety subject matters within the Housing Sector Qualifications: Level 3/Level 4 qualification in Fire Safety FRA qualification such as IFE or CS Todd and experience of peer review/auditing FRA's Membership of the IFE / IFSM or equivalent membership body, with demonstrable CPD
Aug 06, 2026
Full time
Are you a safety and compliance officer with a background in working in the Fire sector? We have a fantastic permanent opportunity as a Safety & Compliance Officer, within our Building Safety Team. You'll be based from our offices in Wembley, Basingstoke or Blandford with the opportunity to combine office and home working to ensure a positive work/life balance. The Role: The role will support the Safety and Compliance Specialist - Fire/Senior Safety and Compliance Officer - Fire and wider Building Safety Compliance team on all fire safety matters on behalf of SNG. Support delivery of the FRA programme including the management of internal/external delivery partners and other specialists. Ensure that all remedial activities are identified, recorded, actioned, and closed in line with SNG's internal policies and regulatory requirements. Responsibilities include: Responsible to deliver the right outcome for our customers in a safe and timely way Promote a positive collaborative culture of building safety compliance Take personal responsibility for escalating any concerns to the appropriate member of the Building Safety Compliance team for consideration and/or investigation Support the Safety and Compliance Specialist - Fire/Senior Safety and Compliance Officer - Fire for fire safety compliance areas to ensure that SNG adheres to its regulatory and legislative obligations and that the organisation receives competent advice and guidance Act as a building safety and compliance subject matter expert and help define data requirements, policies and standards, whilst advising in their implementation Review building fire strategies and designs to ensure they meet regulatory requirements and undertake actions to mitigate risk, for example before new builds commence Ensure that actions from fire risk assessments, pre-occupation fire risk assessments and recommended upgrades are progressed, remedied, and recorded as required We are looking for someone who has: Experience of working to deadlines and achieving targets through own work and work driven through teams Excellent communication and interpersonal skills Up to date knowledge of fire safety legislation Demonstratable knowledge and experience of fire safety subject matters within the Housing Sector Qualifications: Level 3/Level 4 qualification in Fire Safety FRA qualification such as IFE or CS Todd and experience of peer review/auditing FRA's Membership of the IFE / IFSM or equivalent membership body, with demonstrable CPD
Job Title: Housing Officer Location: London, Greater London About the Role / Job Summary: We are seeking a dedicated Housing Officer to provide a customer-focused, proactive, and comprehensive Tenancy, Neighbourhood, and Estate Management service. This role involves managing a patch of approximately 550 properties, acting as the first point of contact for housing, tenancy, and estate management queries. The successful candidate will play a vital role in enhancing community safety, addressing tenancy breaches, and supporting residents in their engagement with housing services. Key Responsibilities: Deliver a high-quality, efficient tenancy, housing, and estate management service. Ensure compliance with policies, procedures, and legislation while providing excellent customer service. Manage the turnaround of empty properties to meet key performance indicators. Investigate cases of tenancy fraud and coordinate management of complex housing disputes. Conduct neighbourhood inspections to ensure safety and maintenance standards. Collaborate with internal teams and external partners to enhance service delivery. Support community engagement initiatives and tenant involvement. Qualifications: Up-to-date knowledge of housing legislation and regulations. Experience in a front-line tenancy or housing management role. Strong communication and IT skills. Ability to work independently and manage a varied workload. Education Requirements: N/A Experience Requirements: Experience in managing tenancy processes and working with vulnerable groups. Experience in litigation and evidence gathering. Ability to build effective relationships with tenants and stakeholders. Enhanced DBS required Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Aug 06, 2026
Seasonal
Job Title: Housing Officer Location: London, Greater London About the Role / Job Summary: We are seeking a dedicated Housing Officer to provide a customer-focused, proactive, and comprehensive Tenancy, Neighbourhood, and Estate Management service. This role involves managing a patch of approximately 550 properties, acting as the first point of contact for housing, tenancy, and estate management queries. The successful candidate will play a vital role in enhancing community safety, addressing tenancy breaches, and supporting residents in their engagement with housing services. Key Responsibilities: Deliver a high-quality, efficient tenancy, housing, and estate management service. Ensure compliance with policies, procedures, and legislation while providing excellent customer service. Manage the turnaround of empty properties to meet key performance indicators. Investigate cases of tenancy fraud and coordinate management of complex housing disputes. Conduct neighbourhood inspections to ensure safety and maintenance standards. Collaborate with internal teams and external partners to enhance service delivery. Support community engagement initiatives and tenant involvement. Qualifications: Up-to-date knowledge of housing legislation and regulations. Experience in a front-line tenancy or housing management role. Strong communication and IT skills. Ability to work independently and manage a varied workload. Education Requirements: N/A Experience Requirements: Experience in managing tenancy processes and working with vulnerable groups. Experience in litigation and evidence gathering. Ability to build effective relationships with tenants and stakeholders. Enhanced DBS required Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Are you an experienced housing professional with a strong background in temporary accommodation and homelessness services? We are seeking a proactive and motivated Temporary Accommodation Team Leader to lead a busy team delivering high-quality housing management services to homeless households living in temporary accommodation. Temporary Accommodation Team Leader Public Sector - Local Government Initial 6-month temporary assignment with potential for extension 36 hours per week, Monday to Friday £26.68 per hour PAYE / £35.48 per hour Umbrella Hybrid - 2 to 3 days per week in the office, with the remainder worked remotely ASAP Start The Role As Temporary Accommodation Team Leader, you will manage and support a team of Temporary Accommodation Officers, ensuring the effective management of temporary accommodation stock, tenancy sustainment, repairs, voids, and landlord relationships. You will play a key role in maintaining high service standards, improving performance, and ensuring compliance with housing legislation and health and safety requirements. You will also deputise for the Temporary Accommodation Manager when required and work closely with internal departments, accommodation providers, landlords, and partner agencies to deliver positive outcomes for residents. Key Responsibilities Lead, motivate and develop a team of Temporary Accommodation Officers. Oversee the management of temporary accommodation, including voids, lettings, repairs and compliance matters. Monitor landlord and accommodation provider performance, escalating issues where necessary. Manage complex tenancy, safeguarding, anti-social behaviour and homelessness cases. Respond to complaints, Member enquiries and other escalated casework. Drive service improvements and ensure performance targets are achieved. Support tenancy sustainment initiatives to help residents maintain accommodation and move into settled housing. About You To be successful in this role, you will have: Experience leading or supervising teams within temporary accommodation, homelessness, housing management or related services. Strong knowledge of homelessness and housing legislation, including the Housing Act and Homelessness Reduction Act. Experience managing landlord relationships and accommodation providers. Excellent communication, stakeholder management and problem-solving skills. A proven track record of delivering high-quality services and improving team performance. The ability to manage a demanding workload within a fast-paced environment. If you are passionate about supporting vulnerable residents and have the leadership skills to drive an effective temporary accommodation service, we would love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Aug 06, 2026
Seasonal
Are you an experienced housing professional with a strong background in temporary accommodation and homelessness services? We are seeking a proactive and motivated Temporary Accommodation Team Leader to lead a busy team delivering high-quality housing management services to homeless households living in temporary accommodation. Temporary Accommodation Team Leader Public Sector - Local Government Initial 6-month temporary assignment with potential for extension 36 hours per week, Monday to Friday £26.68 per hour PAYE / £35.48 per hour Umbrella Hybrid - 2 to 3 days per week in the office, with the remainder worked remotely ASAP Start The Role As Temporary Accommodation Team Leader, you will manage and support a team of Temporary Accommodation Officers, ensuring the effective management of temporary accommodation stock, tenancy sustainment, repairs, voids, and landlord relationships. You will play a key role in maintaining high service standards, improving performance, and ensuring compliance with housing legislation and health and safety requirements. You will also deputise for the Temporary Accommodation Manager when required and work closely with internal departments, accommodation providers, landlords, and partner agencies to deliver positive outcomes for residents. Key Responsibilities Lead, motivate and develop a team of Temporary Accommodation Officers. Oversee the management of temporary accommodation, including voids, lettings, repairs and compliance matters. Monitor landlord and accommodation provider performance, escalating issues where necessary. Manage complex tenancy, safeguarding, anti-social behaviour and homelessness cases. Respond to complaints, Member enquiries and other escalated casework. Drive service improvements and ensure performance targets are achieved. Support tenancy sustainment initiatives to help residents maintain accommodation and move into settled housing. About You To be successful in this role, you will have: Experience leading or supervising teams within temporary accommodation, homelessness, housing management or related services. Strong knowledge of homelessness and housing legislation, including the Housing Act and Homelessness Reduction Act. Experience managing landlord relationships and accommodation providers. Excellent communication, stakeholder management and problem-solving skills. A proven track record of delivering high-quality services and improving team performance. The ability to manage a demanding workload within a fast-paced environment. If you are passionate about supporting vulnerable residents and have the leadership skills to drive an effective temporary accommodation service, we would love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Positive Employment is currently recruiting for a Income Officer for our client, a local government organisation based in Wembley, London. The successful post holder will deliver an efficient and robust administrative function to the Rent Income Team within the General Needs Service and provide residential and non-residential rent collection services to all council tenants. Deliver services for residents including face-to-face, telephone, email and virtual communication while ensuring pace, confidentiality and empathy are provided. Collaborate with the Rent Income Officers, Area Tenancy Managers, Welfare Advisors and Income and Financial Inclusion Management Team to provide the best service possible for our residents. This role is a temporary contract with an initial contract length of 3 months with the possibility to extend. This role is hybrid working. Duties and Responsibilities but not limited to: Collaborate with the Rent Income Team to provide a robust duty rota and answer queries at reception regarding tenant rent accounts and arrears; re-directing calls and enquiries where necessary to officers. Deal with tenant enquiries by providing rent account balances and making repayment arrangements on non-complex arrears cases, managing difficult and sensitive conversations or complaints in a balanced, tactful and diplomatic manner. Monitor and reduce former tenant rent accounts and sundry debt accounts, taking prompt action to prevent the accumulation of debt and recommending non-recoverable debts for write off. Be fully conversant with the relevant legislative and statutory requirements and the organisation's key policies and procedures pertaining to a range of services, but in particular rent collection; Be able to explain these to tenants in plain English and without technical jargon. Setting up direct debits, taking rent payments over the telephone, ordering rent cards and rent statements for council tenants. Routing all post items, emails, tasks, etc received into Rent Income CRM queue to individual officers and managers for further action. Verify rent and service charges on the Universal Credit portal and sending out standard notification letters to all new Universal Credit applicants Manage, monitor and maintain all parking and storage accounts including rent collection, enforcement and recovery action. To help prepare court application papers using claims online systems as required Collect low level arrears on residential rent accounts as directed by the Income Manager. Collate the relevant data for Freedom of Information and Subject Access request, or any other requests, to ensure timeliness of response. Search for unallocated rent payments in the council's Sundry Account to be transferred to appropriate rent account. Take part and deliver project work when required. Develop and maintain appropriate administrative and support systems. Input, maintain and assist in the collation of data and administration of applications. Make payment agreements within strict constraints set out by the Income Manager. Organise team meetings including writing minutes. Provide a caring and professional customer experience at point of contact. To provide advice on housing and other welfare benefits to tenants, assisting them in maximising income and benefit entitlement. Personal Requirements: Understanding of social housing and delivering services to residents including key legislation and an understanding of the wider services. Understanding landlord obligations from a safeguarding context. Chartered Institute of Housing qualification at level 3 and above or equivalent experience in housing management. GCSE pass in English and maths or comparable/equivalent qualifications. Some knowledge of the Housing Acts, Landlord and Tenant Acts and the Commonhold and Leasehold Reform Act and how they relate to public sector leasehold management and service charges. Working Hours: 36hrs / Monday - Friday Pay: £24.56 per hr Please note this role is within the scope of IR35.
Aug 06, 2026
Seasonal
Positive Employment is currently recruiting for a Income Officer for our client, a local government organisation based in Wembley, London. The successful post holder will deliver an efficient and robust administrative function to the Rent Income Team within the General Needs Service and provide residential and non-residential rent collection services to all council tenants. Deliver services for residents including face-to-face, telephone, email and virtual communication while ensuring pace, confidentiality and empathy are provided. Collaborate with the Rent Income Officers, Area Tenancy Managers, Welfare Advisors and Income and Financial Inclusion Management Team to provide the best service possible for our residents. This role is a temporary contract with an initial contract length of 3 months with the possibility to extend. This role is hybrid working. Duties and Responsibilities but not limited to: Collaborate with the Rent Income Team to provide a robust duty rota and answer queries at reception regarding tenant rent accounts and arrears; re-directing calls and enquiries where necessary to officers. Deal with tenant enquiries by providing rent account balances and making repayment arrangements on non-complex arrears cases, managing difficult and sensitive conversations or complaints in a balanced, tactful and diplomatic manner. Monitor and reduce former tenant rent accounts and sundry debt accounts, taking prompt action to prevent the accumulation of debt and recommending non-recoverable debts for write off. Be fully conversant with the relevant legislative and statutory requirements and the organisation's key policies and procedures pertaining to a range of services, but in particular rent collection; Be able to explain these to tenants in plain English and without technical jargon. Setting up direct debits, taking rent payments over the telephone, ordering rent cards and rent statements for council tenants. Routing all post items, emails, tasks, etc received into Rent Income CRM queue to individual officers and managers for further action. Verify rent and service charges on the Universal Credit portal and sending out standard notification letters to all new Universal Credit applicants Manage, monitor and maintain all parking and storage accounts including rent collection, enforcement and recovery action. To help prepare court application papers using claims online systems as required Collect low level arrears on residential rent accounts as directed by the Income Manager. Collate the relevant data for Freedom of Information and Subject Access request, or any other requests, to ensure timeliness of response. Search for unallocated rent payments in the council's Sundry Account to be transferred to appropriate rent account. Take part and deliver project work when required. Develop and maintain appropriate administrative and support systems. Input, maintain and assist in the collation of data and administration of applications. Make payment agreements within strict constraints set out by the Income Manager. Organise team meetings including writing minutes. Provide a caring and professional customer experience at point of contact. To provide advice on housing and other welfare benefits to tenants, assisting them in maximising income and benefit entitlement. Personal Requirements: Understanding of social housing and delivering services to residents including key legislation and an understanding of the wider services. Understanding landlord obligations from a safeguarding context. Chartered Institute of Housing qualification at level 3 and above or equivalent experience in housing management. GCSE pass in English and maths or comparable/equivalent qualifications. Some knowledge of the Housing Acts, Landlord and Tenant Acts and the Commonhold and Leasehold Reform Act and how they relate to public sector leasehold management and service charges. Working Hours: 36hrs / Monday - Friday Pay: £24.56 per hr Please note this role is within the scope of IR35.
Marks Consulting Partners are currently looking for an Assessment Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Assessing housing applications to determine eligibility, housing need and statutory duties Carrying out detailed housing assessments in line with the Housing Act 1996 and the Homelessness Reduction Act 2017 Making decisions on homelessness applications, including eligibility, priority need, intentional homelessness and local connection Completing Section 184 decision letters and ensuring all decisions are legally compliant and robust Providing housing advice and guidance to applicants on their housing options and statutory rights Identifying prevention and relief opportunities to reduce homelessness wherever possible Managing a varied caseload, ensuring statutory deadlines and performance targets are achieved Liaising with Housing Options, Temporary Accommodation, Allocations and external agencies to deliver effective housing solutions Working with vulnerable households, safeguarding concerns and complex cases requiring multi-agency support Maintaining accurate records and updating housing management systems Responding to enquiries, complaints and requests for reviews in a professional and timely manner What You Will Need Experience working as an Assessment Officer, Housing Needs Officer or Housing Options Officer within a Local Authority Strong knowledge of the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017 Experience assessing homelessness applications and making legally robust decisions Experience producing Section 184 decision letters Strong understanding of homelessness legislation, Code of Guidance and relevant case law Ability to manage a high-volume caseload within a target-driven environment Excellent communication and interviewing skills Experience working with vulnerable households and safeguarding issues Experience using housing management systems such as NEC, Jigsaw, Locata or similar
Aug 06, 2026
Contractor
Marks Consulting Partners are currently looking for an Assessment Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Assessing housing applications to determine eligibility, housing need and statutory duties Carrying out detailed housing assessments in line with the Housing Act 1996 and the Homelessness Reduction Act 2017 Making decisions on homelessness applications, including eligibility, priority need, intentional homelessness and local connection Completing Section 184 decision letters and ensuring all decisions are legally compliant and robust Providing housing advice and guidance to applicants on their housing options and statutory rights Identifying prevention and relief opportunities to reduce homelessness wherever possible Managing a varied caseload, ensuring statutory deadlines and performance targets are achieved Liaising with Housing Options, Temporary Accommodation, Allocations and external agencies to deliver effective housing solutions Working with vulnerable households, safeguarding concerns and complex cases requiring multi-agency support Maintaining accurate records and updating housing management systems Responding to enquiries, complaints and requests for reviews in a professional and timely manner What You Will Need Experience working as an Assessment Officer, Housing Needs Officer or Housing Options Officer within a Local Authority Strong knowledge of the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017 Experience assessing homelessness applications and making legally robust decisions Experience producing Section 184 decision letters Strong understanding of homelessness legislation, Code of Guidance and relevant case law Ability to manage a high-volume caseload within a target-driven environment Excellent communication and interviewing skills Experience working with vulnerable households and safeguarding issues Experience using housing management systems such as NEC, Jigsaw, Locata or similar
Are you an experienced housing professional with strong research, project and report-writing skills? A local authority in Warwickshire is looking for a Project Officer to support several important housing service reviews. This is more than an administrative role and will require someone who can work independently, develop ideas, assess options and contribute to recommendations. Working under the direction of the Housing Services Manager, you will support reviews of Independent Living Services, Lifeline and Out of Hours provision, rents and service charges, tenancy terms and the redesignation of housing stock. You will also assist with establishing a service level agreement with another local authority for the delivery of property management services. Key responsibilities will include preparing project briefs, plans, risk registers, option appraisals and specifications. You will research service delivery options, contribute to costings and feasibility assessments, support tenant consultation events and prepare reports and data for senior officers, elected members and contractors. You will also help update policies and procedures, introduce new ways of working and provide information or training to internal teams. Applicants should have experience within social housing, ideally in a local authority environment. Knowledge of independent living services would be particularly desirable. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Aug 06, 2026
Contractor
Are you an experienced housing professional with strong research, project and report-writing skills? A local authority in Warwickshire is looking for a Project Officer to support several important housing service reviews. This is more than an administrative role and will require someone who can work independently, develop ideas, assess options and contribute to recommendations. Working under the direction of the Housing Services Manager, you will support reviews of Independent Living Services, Lifeline and Out of Hours provision, rents and service charges, tenancy terms and the redesignation of housing stock. You will also assist with establishing a service level agreement with another local authority for the delivery of property management services. Key responsibilities will include preparing project briefs, plans, risk registers, option appraisals and specifications. You will research service delivery options, contribute to costings and feasibility assessments, support tenant consultation events and prepare reports and data for senior officers, elected members and contractors. You will also help update policies and procedures, introduce new ways of working and provide information or training to internal teams. Applicants should have experience within social housing, ideally in a local authority environment. Knowledge of independent living services would be particularly desirable. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
An opportunity has arisen for a Supported Housing Service Manager / Supported Accommodation Manager to join a not-for-profit housing association providing affordable housing, supported accommodation, and community services. As a Supported Housing Service Manager / Supported Accommodation Manager , you will lead supported housing services, manage operational performance, and ensure customers receive safe, effective and person-centred support. This permanent role offers a salary range of £40,000 - £42,500 and benefits. Flexible working arrangements, including remote working and the option to work from other locations as required. You will be responsible for Lead and manage hostel and supported housing services, ensuring safe accommodation and positive outcomes. Manage, support and develop Team Leaders, Coordinators and Support Coaches. Promote trauma-informed, psychologically informed and person-centred approaches. Oversee tenancy sustainment, housing management, safeguarding and customer support. Monitor KPIs including occupancy, rent collection, arrears and service performance. Manage safeguarding, complaints and risk issues in line with policies and legislation. Build partnerships with local authorities, community organisations and external agencies. Identify and implement service improvements and operational efficiencies. Maintain accurate records, reports and performance monitoring. Manage budgets, income performance and financial controls. Participate in an on-call rota, responding to emergencies when required. What we are looking for Managed housing referrals, assessments and placements for supported housing, including individuals leaving prison and those with complex needs. Conducted tenancy sign-ups, housing inductions and voids checks, ensuring properties met required safety and compliance standards prior to occupation. Delivered key-working sessions and practical housing advice, supporting residents with budgeting, benefits and tenancy responsibilities. Identified early signs of tenancy breakdown and implemented preventative interventions, coordinating repairs with contractors and housing teams. Extensive management experience within supported housing, housing, social care or related services. Experience supporting vulnerable individuals to improve independence and wellbeing. Strong understanding of homelessness, housing support and related social challenges. Proven ability to lead, motivate and develop teams. Experience monitoring performance, improving services and ensuring compliance. Ability to analyse data and support service improvements. Well-developed emotional intelligence, empathy, resilience and professional boundaries. Experience producing reports, maintaining records and using IT systems. Full UK driving licence and access to a vehicle for work travel. What's on offer Competitive Salary Essential Car User Allowance plus mileage reimbursement. 33 days' annual leave including bank holidays, increasing with service. Option to buy or sell annual leave. Health Cash Plan (following probation). Employee Assistance Programme. Pension scheme. Life assurance. Personal accident cover. Staff benefits and shopping discounts. Flexible and supportive working environment. This is an excellent opportunity to join a respected organisation where you can develop your career while making a valuable contribution. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Similar titles: Hostel Service Manager, Supported Housing Service Manager, Supported Housing Manager, Housing Services Manager, Supported Accommodation Manager, Supported Accommodation Service Manager, Accommodation Services Manager, Housing Support Manager, Service Manager, Homelessness Services Manager, Supported Living Manager, Supported Living Service Manager, Tenancy Support Manager, Housing Operations Manager, Independent Living Services Manager, Housing Needs Manager, Housing Support Officer, Housing Service Officer or in a similar role.
Aug 06, 2026
Full time
An opportunity has arisen for a Supported Housing Service Manager / Supported Accommodation Manager to join a not-for-profit housing association providing affordable housing, supported accommodation, and community services. As a Supported Housing Service Manager / Supported Accommodation Manager , you will lead supported housing services, manage operational performance, and ensure customers receive safe, effective and person-centred support. This permanent role offers a salary range of £40,000 - £42,500 and benefits. Flexible working arrangements, including remote working and the option to work from other locations as required. You will be responsible for Lead and manage hostel and supported housing services, ensuring safe accommodation and positive outcomes. Manage, support and develop Team Leaders, Coordinators and Support Coaches. Promote trauma-informed, psychologically informed and person-centred approaches. Oversee tenancy sustainment, housing management, safeguarding and customer support. Monitor KPIs including occupancy, rent collection, arrears and service performance. Manage safeguarding, complaints and risk issues in line with policies and legislation. Build partnerships with local authorities, community organisations and external agencies. Identify and implement service improvements and operational efficiencies. Maintain accurate records, reports and performance monitoring. Manage budgets, income performance and financial controls. Participate in an on-call rota, responding to emergencies when required. What we are looking for Managed housing referrals, assessments and placements for supported housing, including individuals leaving prison and those with complex needs. Conducted tenancy sign-ups, housing inductions and voids checks, ensuring properties met required safety and compliance standards prior to occupation. Delivered key-working sessions and practical housing advice, supporting residents with budgeting, benefits and tenancy responsibilities. Identified early signs of tenancy breakdown and implemented preventative interventions, coordinating repairs with contractors and housing teams. Extensive management experience within supported housing, housing, social care or related services. Experience supporting vulnerable individuals to improve independence and wellbeing. Strong understanding of homelessness, housing support and related social challenges. Proven ability to lead, motivate and develop teams. Experience monitoring performance, improving services and ensuring compliance. Ability to analyse data and support service improvements. Well-developed emotional intelligence, empathy, resilience and professional boundaries. Experience producing reports, maintaining records and using IT systems. Full UK driving licence and access to a vehicle for work travel. What's on offer Competitive Salary Essential Car User Allowance plus mileage reimbursement. 33 days' annual leave including bank holidays, increasing with service. Option to buy or sell annual leave. Health Cash Plan (following probation). Employee Assistance Programme. Pension scheme. Life assurance. Personal accident cover. Staff benefits and shopping discounts. Flexible and supportive working environment. This is an excellent opportunity to join a respected organisation where you can develop your career while making a valuable contribution. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Similar titles: Hostel Service Manager, Supported Housing Service Manager, Supported Housing Manager, Housing Services Manager, Supported Accommodation Manager, Supported Accommodation Service Manager, Accommodation Services Manager, Housing Support Manager, Service Manager, Homelessness Services Manager, Supported Living Manager, Supported Living Service Manager, Tenancy Support Manager, Housing Operations Manager, Independent Living Services Manager, Housing Needs Manager, Housing Support Officer, Housing Service Officer or in a similar role.
An exciting opportunity has emerged for a Senior Homelessness Caseworker to join the homeless team at one of Adecco's key public sector clients in a temporary contract, initially for 3 months (but highly likely to be extended).Our client is based in Crawley in West Sussex (near to Gatwick Airport) and this is a full time role for 37 hours per week, Monday to Friday, and working hybridly, so office attendance is required up to 2-3 days each week. This role involves strong homeless decision making skills so excellent written communication skills and housing legislation knowledge is essential.Due to the busy nature of the role, the client is keen for applicants to possess previous experience of: Interviewing clients and resolving all housing problems. Providing casework support to more inexperienced officers within the housing options team. Processing claims for homeless applications as required under Part VII of the Housing Act 1996 (as amended). Advising and preventing homelessness by offering the correct advice to clients approaching the Council as homeless. Assessing whether those who are threatened with homelessness qualify for private sector options under the Housing Act, Part VII, as amended. Having regard to the Homelessness Code of Guidance and the Council's Homelessness Prevention and resilience agenda. Writing accurate section 184 decision letters, and responding to complaints and MP enquiries. Sound knowledge of Housing and Homelessness Law and experience in resolving complex housing problems. Administrative skills to manage caseload and work effectively in a team of 6-8 officers Ability to deal with very demanding service users and partners, and have strong IT and admin skills. Updating PHP's (Personal Housing Plans)As the client is keen for the candidate to hit the ground running previous experience of carrying out a similar role with a local authority client in the last two years would be hugely beneficial. Strong knowledge of the Homelessness Reduction Act is also important. A car driver is not required.If you feel you meet the above criteria, are happy to work hybridly near Gatwick Airport and can start on short notice (2 weeks' maximum), please apply online now, or email for a confidential conversation.
Aug 06, 2026
Seasonal
An exciting opportunity has emerged for a Senior Homelessness Caseworker to join the homeless team at one of Adecco's key public sector clients in a temporary contract, initially for 3 months (but highly likely to be extended).Our client is based in Crawley in West Sussex (near to Gatwick Airport) and this is a full time role for 37 hours per week, Monday to Friday, and working hybridly, so office attendance is required up to 2-3 days each week. This role involves strong homeless decision making skills so excellent written communication skills and housing legislation knowledge is essential.Due to the busy nature of the role, the client is keen for applicants to possess previous experience of: Interviewing clients and resolving all housing problems. Providing casework support to more inexperienced officers within the housing options team. Processing claims for homeless applications as required under Part VII of the Housing Act 1996 (as amended). Advising and preventing homelessness by offering the correct advice to clients approaching the Council as homeless. Assessing whether those who are threatened with homelessness qualify for private sector options under the Housing Act, Part VII, as amended. Having regard to the Homelessness Code of Guidance and the Council's Homelessness Prevention and resilience agenda. Writing accurate section 184 decision letters, and responding to complaints and MP enquiries. Sound knowledge of Housing and Homelessness Law and experience in resolving complex housing problems. Administrative skills to manage caseload and work effectively in a team of 6-8 officers Ability to deal with very demanding service users and partners, and have strong IT and admin skills. Updating PHP's (Personal Housing Plans)As the client is keen for the candidate to hit the ground running previous experience of carrying out a similar role with a local authority client in the last two years would be hugely beneficial. Strong knowledge of the Homelessness Reduction Act is also important. A car driver is not required.If you feel you meet the above criteria, are happy to work hybridly near Gatwick Airport and can start on short notice (2 weeks' maximum), please apply online now, or email for a confidential conversation.
Job Title: Data Compliance Officer / Analyst Location: Croydon - Hybrid working - 2 days office per week (Wednesday compulsory) Daily rate 187.92 PAYE / 250 UMB Per day Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start We are seeking a highly organised and detail-oriented Data Compliance Officer / Data Analyst to join our team. This role is ideal for someone with strong administrative and analytical skills who enjoys working with large volumes of data and producing accurate reports to support business operations and decision-making. The successful candidate will be responsible for maintaining data accuracy, managing records, producing reports, and supporting compliance and operational teams through effective data analysis and system management. Key Responsibilities Maintain and manage large datasets, ensuring data accuracy and integrity. Produce reports, spreadsheets, and management information to support business performance. Analyse and validate data from multiple sources. Support the electronic storage, organisation, and retrieval of documents and records. Monitor and track data submissions, highlighting discrepancies and resolving issues where appropriate. Work closely with internal stakeholders to provide data insights and reporting support. Utilise SharePoint and other business systems to manage information effectively. Assist with process improvements and contribute to the development of efficient reporting solutions. Essential Requirements Advanced experience using Microsoft Excel , including handling and analysing large volumes of data. Strong working knowledge of Microsoft Word and other Microsoft Office applications. Excellent spreadsheet skills with the ability to manipulate, analyse, and present data clearly. Experience using SharePoint for document management and collaboration. Good understanding of IT and business systems, with the ability to learn new systems quickly. Experience working with large databases and management information systems. Strong analytical and problem-solving skills. Excellent attention to detail and a commitment to data accuracy. Strong communication skills and the ability to work effectively with a range of stakeholders. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Desirable Experience producing dashboards and management reports. Knowledge of compliance, housing, property, or public sector environments. Experience with reporting tools and databases. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 06, 2026
Contractor
Job Title: Data Compliance Officer / Analyst Location: Croydon - Hybrid working - 2 days office per week (Wednesday compulsory) Daily rate 187.92 PAYE / 250 UMB Per day Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start We are seeking a highly organised and detail-oriented Data Compliance Officer / Data Analyst to join our team. This role is ideal for someone with strong administrative and analytical skills who enjoys working with large volumes of data and producing accurate reports to support business operations and decision-making. The successful candidate will be responsible for maintaining data accuracy, managing records, producing reports, and supporting compliance and operational teams through effective data analysis and system management. Key Responsibilities Maintain and manage large datasets, ensuring data accuracy and integrity. Produce reports, spreadsheets, and management information to support business performance. Analyse and validate data from multiple sources. Support the electronic storage, organisation, and retrieval of documents and records. Monitor and track data submissions, highlighting discrepancies and resolving issues where appropriate. Work closely with internal stakeholders to provide data insights and reporting support. Utilise SharePoint and other business systems to manage information effectively. Assist with process improvements and contribute to the development of efficient reporting solutions. Essential Requirements Advanced experience using Microsoft Excel , including handling and analysing large volumes of data. Strong working knowledge of Microsoft Word and other Microsoft Office applications. Excellent spreadsheet skills with the ability to manipulate, analyse, and present data clearly. Experience using SharePoint for document management and collaboration. Good understanding of IT and business systems, with the ability to learn new systems quickly. Experience working with large databases and management information systems. Strong analytical and problem-solving skills. Excellent attention to detail and a commitment to data accuracy. Strong communication skills and the ability to work effectively with a range of stakeholders. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Desirable Experience producing dashboards and management reports. Knowledge of compliance, housing, property, or public sector environments. Experience with reporting tools and databases. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Neighbourhood Officer Location: Long Stratton, Norwich, Norfolk Salary: £36,778.73 per annum Fulltime: 37hrs per week Positions: 1x Permanent and 1x Fixed Term Contract (12 months) Are you passionate about creating safe, welcoming and well-maintained communities? We're looking for a proactive and people-focused Neighbourhood Officer to join our collaborative Housing Team. In this varied role, you'll manage neighbourhood and tenancy matters across our estates - from resolving anti-social behaviour and neighbour nuisance to carrying out estate inspections, supporting tenants, leading community improvement projects and working closely with partners such as the Police, Social Services, Mental Health Services and Early Help Hubs. You'll bring experience from housing or another customer-focused environment, strong communication and negotiation skills, excellent attention to detail and the confidence to work independently while being part of a supportive team. A full, current driving licence is essential. For a full list of responsibilities, please see the attached Role Profile If you're ready to make a visible difference to local communities and help deliver a high-quality service for tenants, we'd love to hear from you. Please note this role is subject to a Basic DBS check Closing date: 9th August 2026 Shortlist date: 10th August 2026 Interview date: TBC
Aug 06, 2026
Full time
Neighbourhood Officer Location: Long Stratton, Norwich, Norfolk Salary: £36,778.73 per annum Fulltime: 37hrs per week Positions: 1x Permanent and 1x Fixed Term Contract (12 months) Are you passionate about creating safe, welcoming and well-maintained communities? We're looking for a proactive and people-focused Neighbourhood Officer to join our collaborative Housing Team. In this varied role, you'll manage neighbourhood and tenancy matters across our estates - from resolving anti-social behaviour and neighbour nuisance to carrying out estate inspections, supporting tenants, leading community improvement projects and working closely with partners such as the Police, Social Services, Mental Health Services and Early Help Hubs. You'll bring experience from housing or another customer-focused environment, strong communication and negotiation skills, excellent attention to detail and the confidence to work independently while being part of a supportive team. A full, current driving licence is essential. For a full list of responsibilities, please see the attached Role Profile If you're ready to make a visible difference to local communities and help deliver a high-quality service for tenants, we'd love to hear from you. Please note this role is subject to a Basic DBS check Closing date: 9th August 2026 Shortlist date: 10th August 2026 Interview date: TBC
This South London Authority are looking for a Homelessness Prevention & Assessment Officer. Details of the role are: Must have three years statutory homelessness experience To apply for this role you must have: Relevant Housing and Homelessness experience. Be able to demonstrate comprehensive knowledge and understanding of Homelessness legislation and case law coupled with hands-on experience of preventing homelessness and making statutory decisions. Be eligible to work within the UK. We offer: An excellent referral scheme for each successfully placed referral Certified complimentary training 24 hour one on one specialist social work consultant based within your geographical area Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment - we offer twice weekly payroll too! For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.
Aug 06, 2026
Seasonal
This South London Authority are looking for a Homelessness Prevention & Assessment Officer. Details of the role are: Must have three years statutory homelessness experience To apply for this role you must have: Relevant Housing and Homelessness experience. Be able to demonstrate comprehensive knowledge and understanding of Homelessness legislation and case law coupled with hands-on experience of preventing homelessness and making statutory decisions. Be eligible to work within the UK. We offer: An excellent referral scheme for each successfully placed referral Certified complimentary training 24 hour one on one specialist social work consultant based within your geographical area Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment - we offer twice weekly payroll too! For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.
Your new company A West Midlands housing provider is seeking an experienced Housing Officer to join their team on a temporary basis for a minimum of 2 months. Managing a diverse housing portfolio across the Midlands, the organisation is committed to creating safe, sustainable and thriving communities for its residents. Your new role As a Housing Officer, you will be responsible for delivering a high-quality estate management service across a varied housing patch. You will work closely with residents, contractors and partner agencies to ensure neighbourhoods remain safe, well-maintained and welcoming.Key responsibilities will include: Managing communal and external areas to ensure high standards of cleanliness, safety and presentation. Overseeing grounds maintenance, cleaning contracts and estate improvement initiatives. Investigating and resolving environmental issues including fly-tipping, abandoned properties, pest control and anti-social behaviour concerns. Carrying out estate inspections and ensuring compliance with health and safety requirements. Managing fire safety actions and supporting wider building safety programmes. Liaising with local authorities, police, contractors and other stakeholders to resolve community issues. Building positive relationships with residents and supporting tenancy sustainment. What you'll need to succeed Previous experience in an Estates Officer, Housing Officer, Neighbourhood Officer or similar housing management role. Strong understanding of estate management, health and safety, and neighbourhood services. Experience of tenant liaison & customer service. Experience managing contractors and monitoring service delivery standards. Ability to investigate and resolve complex tenancy and environmental issues. Excellent communication and stakeholder management skills. A proactive approach with the ability to manage a busy and varied caseload. Full UK driving licence and access to a vehicle. What you'll get in return Competitive hourly rate of £23 - £27 per hour (dependent on experience). Mileage payments. Minimum 2-month temporary contract with the potential for extension. Hybrid working arrangement with a mix of working in office, site visits and home working. Opportunity to work with a highly regarded housing provider and make a real impact within local communities. Weekly pay through Hays Recruitment. Dedicated consultant support throughout your assignment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Aug 06, 2026
Seasonal
Your new company A West Midlands housing provider is seeking an experienced Housing Officer to join their team on a temporary basis for a minimum of 2 months. Managing a diverse housing portfolio across the Midlands, the organisation is committed to creating safe, sustainable and thriving communities for its residents. Your new role As a Housing Officer, you will be responsible for delivering a high-quality estate management service across a varied housing patch. You will work closely with residents, contractors and partner agencies to ensure neighbourhoods remain safe, well-maintained and welcoming.Key responsibilities will include: Managing communal and external areas to ensure high standards of cleanliness, safety and presentation. Overseeing grounds maintenance, cleaning contracts and estate improvement initiatives. Investigating and resolving environmental issues including fly-tipping, abandoned properties, pest control and anti-social behaviour concerns. Carrying out estate inspections and ensuring compliance with health and safety requirements. Managing fire safety actions and supporting wider building safety programmes. Liaising with local authorities, police, contractors and other stakeholders to resolve community issues. Building positive relationships with residents and supporting tenancy sustainment. What you'll need to succeed Previous experience in an Estates Officer, Housing Officer, Neighbourhood Officer or similar housing management role. Strong understanding of estate management, health and safety, and neighbourhood services. Experience of tenant liaison & customer service. Experience managing contractors and monitoring service delivery standards. Ability to investigate and resolve complex tenancy and environmental issues. Excellent communication and stakeholder management skills. A proactive approach with the ability to manage a busy and varied caseload. Full UK driving licence and access to a vehicle. What you'll get in return Competitive hourly rate of £23 - £27 per hour (dependent on experience). Mileage payments. Minimum 2-month temporary contract with the potential for extension. Hybrid working arrangement with a mix of working in office, site visits and home working. Opportunity to work with a highly regarded housing provider and make a real impact within local communities. Weekly pay through Hays Recruitment. Dedicated consultant support throughout your assignment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Housing Officer Our vision is to create communities where everyone has a safe home in a place where they're proud to live. We're big and we're local. Residents are at the heart of all we do and we use our size to influence positive change in the areas where we operate. It's also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, you'll embrace our Values to inspire others as well as yourself to be • Honest • Efficient • Accountable • Respectful • Trusted You'll demonstrate our HEART values in your behaviours. You'll: • Be authentic, open and transparent in your actions and words • Believe that by working together we accomplish more, and work hard every day to improve services, efficiency and value for money. • Take responsibility for delivering excellence and own your own actions. • Embrace difference, and put our residents, colleagues and our partners are at the heart of all you do. • Do what you say you will and be relied upon to keep your promises. And, of course, show commitment to our approach to Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing. The role The regional housing teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. You will be responsible for supporting tenants through the tenancy. Being professionally curious every day and for ensuring we know who our residents are. And taking action to ensure their wellbeing, welfare and health and safety are addressed. You'll deliver a great service, excellent housing advice and support. You'll be empathetic, polite, courteous, and hard working as well as proactively resolving issues when you find them, in a safe and efficient manner. You will take ownership and responsibility for delivering a variety of housing management tasks, to consistently meet KPI's and operational targets. Collaboration with internal teams will be essential in your role, as you work together to improve resident satisfaction and ensure a seamless and integrated approach to service delivery. You will work with the Area Housing Manager to maintain external relationships with key partners including the Local Authorities, statutory and voluntary agencies. You will deliver a service in line with policy and procedures and to agreed performance standards. The location You will work from a main office or hub and will spend much of your time out on site, visiting estates and seeing residents in their homes. You can work in a hybrid way, making use of our hubs, estate and scheme offices and some of the week working from home subject to business need. What you'll be doing: • Provide an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks. • Settle residents into their new homes and visit residents on a regular targeted and proactive basis, ensuring tenancy conditions are met and properties are maintained to a good standard. • Complete welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners. • Work proactively with customers, manging expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord. Managing complex cases through to completion • Carry out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators. • Support with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions. • Attend court and prepare contracts, notices and legal papers on tenancy breach issue. • Attend multi-agency partnership meetings • Support our safeguarding obligations by applying professional curiosity and reporting concerns to the specialist teams. • Support and collaborate with colleagues who deal with tenancy fraud. • Prevent non-essential visits by offering a comprehensive, responsive, high quality housing management service using alternative methods of contact. • Provide a holistic approach to resident contact, identify opportunities to carrying out tasks on behalf of other teams, and/or support residents into services to improve health and wellbeing, employment, education and training. • Ensure residents are safe in their homes, working with other teams to provide access to resident's homes as required. Ensure FRA actions are completed and carrying out PEEPS and PCFRA's as required. • Carrying out a programme of tenancy audits so we know who our residents are and identifying support needs. • Assist the income management team in ensuring rental and service charge income is maximised and recovered. • Work in conjunction with the Risk Management framework, encompassing Health and Safety, Data Protection and demonstrate effective controls and compliance with all statutory, regulatory and policy requirements relating to the management of the business. • You'll maintain a detailed knowledge of current legislation, available technology, data protection changes, regulatory framework, and best practice, understanding the implications this has on service, where there are specific service/financial implications. What you'll need: Knowledge and experience • Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement. • Proven experience of following processes, using initiative, and delivering excellent customer service.
Aug 06, 2026
Contractor
Housing Officer Our vision is to create communities where everyone has a safe home in a place where they're proud to live. We're big and we're local. Residents are at the heart of all we do and we use our size to influence positive change in the areas where we operate. It's also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, you'll embrace our Values to inspire others as well as yourself to be • Honest • Efficient • Accountable • Respectful • Trusted You'll demonstrate our HEART values in your behaviours. You'll: • Be authentic, open and transparent in your actions and words • Believe that by working together we accomplish more, and work hard every day to improve services, efficiency and value for money. • Take responsibility for delivering excellence and own your own actions. • Embrace difference, and put our residents, colleagues and our partners are at the heart of all you do. • Do what you say you will and be relied upon to keep your promises. And, of course, show commitment to our approach to Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing. The role The regional housing teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. You will be responsible for supporting tenants through the tenancy. Being professionally curious every day and for ensuring we know who our residents are. And taking action to ensure their wellbeing, welfare and health and safety are addressed. You'll deliver a great service, excellent housing advice and support. You'll be empathetic, polite, courteous, and hard working as well as proactively resolving issues when you find them, in a safe and efficient manner. You will take ownership and responsibility for delivering a variety of housing management tasks, to consistently meet KPI's and operational targets. Collaboration with internal teams will be essential in your role, as you work together to improve resident satisfaction and ensure a seamless and integrated approach to service delivery. You will work with the Area Housing Manager to maintain external relationships with key partners including the Local Authorities, statutory and voluntary agencies. You will deliver a service in line with policy and procedures and to agreed performance standards. The location You will work from a main office or hub and will spend much of your time out on site, visiting estates and seeing residents in their homes. You can work in a hybrid way, making use of our hubs, estate and scheme offices and some of the week working from home subject to business need. What you'll be doing: • Provide an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks. • Settle residents into their new homes and visit residents on a regular targeted and proactive basis, ensuring tenancy conditions are met and properties are maintained to a good standard. • Complete welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners. • Work proactively with customers, manging expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord. Managing complex cases through to completion • Carry out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators. • Support with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions. • Attend court and prepare contracts, notices and legal papers on tenancy breach issue. • Attend multi-agency partnership meetings • Support our safeguarding obligations by applying professional curiosity and reporting concerns to the specialist teams. • Support and collaborate with colleagues who deal with tenancy fraud. • Prevent non-essential visits by offering a comprehensive, responsive, high quality housing management service using alternative methods of contact. • Provide a holistic approach to resident contact, identify opportunities to carrying out tasks on behalf of other teams, and/or support residents into services to improve health and wellbeing, employment, education and training. • Ensure residents are safe in their homes, working with other teams to provide access to resident's homes as required. Ensure FRA actions are completed and carrying out PEEPS and PCFRA's as required. • Carrying out a programme of tenancy audits so we know who our residents are and identifying support needs. • Assist the income management team in ensuring rental and service charge income is maximised and recovered. • Work in conjunction with the Risk Management framework, encompassing Health and Safety, Data Protection and demonstrate effective controls and compliance with all statutory, regulatory and policy requirements relating to the management of the business. • You'll maintain a detailed knowledge of current legislation, available technology, data protection changes, regulatory framework, and best practice, understanding the implications this has on service, where there are specific service/financial implications. What you'll need: Knowledge and experience • Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement. • Proven experience of following processes, using initiative, and delivering excellent customer service.
Marks Consulting Partners are currently recruiting for a Housing Customer Service Manager to work with one of our Housing Association clients in South London. This is a permanent role paying up to 65k per annum, dependent on experience, and the successful candidate will lead a team of two Housing Customer Service Leaders and two Anti-social Behaviour Officers. What you will be doing: Delivering a first class, efficient, customer focused and responsive housing management service Demonstrating success against housing management KPIs, including customer satisfaction, complaint resolution, estate inspections and fire risk assessments, void turnaround, ASB resolution, and tenancy and estate management Ensuring compliance with policies, procedures and legislative requirements Building and leading a highly motivated, performance driven team against key targets Overseeing directly delivered and agency managed supported accommodation, maximising independence and tenancy sustainment Analysing data to understand trends and issues in customer needs and complaints Minimising cases escalating to court or eviction through proactive, effective management Undertaking management reviews of escalated complaints, ensuring lessons learned drive service improvement Ensuring effective resident involvement in the evaluation and design of services What you will need: Degree or equivalent qualification Knowledge of housing law, the regulatory framework and good practice around debt recovery Experience presenting cases to court, with knowledge of the court system and legal remedies relating to tenancy matters Extensive experience delivering an efficient, effective housing management service, with a proven track record against targets A clearly evidenced track record of managing change and delivering service improvement Excellent written and verbal communication skills, with a proven ability to influence and manage stakeholder relationships Experience leading and motivating a multi-disciplinary team, identifying and harnessing talent at all levels Commitment to providing a high quality service to colleagues and external clients If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in the recruitment of professionals across Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development, and Building Consultancy, working with housing associations, local authorities, and related public sector organisations.
Aug 06, 2026
Full time
Marks Consulting Partners are currently recruiting for a Housing Customer Service Manager to work with one of our Housing Association clients in South London. This is a permanent role paying up to 65k per annum, dependent on experience, and the successful candidate will lead a team of two Housing Customer Service Leaders and two Anti-social Behaviour Officers. What you will be doing: Delivering a first class, efficient, customer focused and responsive housing management service Demonstrating success against housing management KPIs, including customer satisfaction, complaint resolution, estate inspections and fire risk assessments, void turnaround, ASB resolution, and tenancy and estate management Ensuring compliance with policies, procedures and legislative requirements Building and leading a highly motivated, performance driven team against key targets Overseeing directly delivered and agency managed supported accommodation, maximising independence and tenancy sustainment Analysing data to understand trends and issues in customer needs and complaints Minimising cases escalating to court or eviction through proactive, effective management Undertaking management reviews of escalated complaints, ensuring lessons learned drive service improvement Ensuring effective resident involvement in the evaluation and design of services What you will need: Degree or equivalent qualification Knowledge of housing law, the regulatory framework and good practice around debt recovery Experience presenting cases to court, with knowledge of the court system and legal remedies relating to tenancy matters Extensive experience delivering an efficient, effective housing management service, with a proven track record against targets A clearly evidenced track record of managing change and delivering service improvement Excellent written and verbal communication skills, with a proven ability to influence and manage stakeholder relationships Experience leading and motivating a multi-disciplinary team, identifying and harnessing talent at all levels Commitment to providing a high quality service to colleagues and external clients If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in the recruitment of professionals across Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development, and Building Consultancy, working with housing associations, local authorities, and related public sector organisations.
Are you an experienced housing professional with a strong background in temporary accommodation and homelessness services? We are seeking a proactive and motivated Temporary Accommodation Team Leader to lead a busy team delivering high-quality housing management services to homeless households living in temporary accommodation. Temporary Accommodation Team Leader Public Sector - Local Government Initial 6-month temporary assignment with potential for extension 36 hours per week, Monday to Friday 26.68 per hour PAYE / 35.48 per hour Umbrella Hybrid - 2 to 3 days per week in the office, with the remainder worked remotely ASAP Start The Role As Temporary Accommodation Team Leader, you will manage and support a team of Temporary Accommodation Officers, ensuring the effective management of temporary accommodation stock, tenancy sustainment, repairs, voids, and landlord relationships. You will play a key role in maintaining high service standards, improving performance, and ensuring compliance with housing legislation and health and safety requirements. You will also deputise for the Temporary Accommodation Manager when required and work closely with internal departments, accommodation providers, landlords, and partner agencies to deliver positive outcomes for residents. Key Responsibilities Lead, motivate and develop a team of Temporary Accommodation Officers. Oversee the management of temporary accommodation, including voids, lettings, repairs and compliance matters. Monitor landlord and accommodation provider performance, escalating issues where necessary. Manage complex tenancy, safeguarding, anti-social behaviour and homelessness cases. Respond to complaints, Member enquiries and other escalated casework. Drive service improvements and ensure performance targets are achieved. Support tenancy sustainment initiatives to help residents maintain accommodation and move into settled housing. About You To be successful in this role, you will have: Experience leading or supervising teams within temporary accommodation, homelessness, housing management or related services. Strong knowledge of homelessness and housing legislation, including the Housing Act and Homelessness Reduction Act. Experience managing landlord relationships and accommodation providers. Excellent communication, stakeholder management and problem-solving skills. A proven track record of delivering high-quality services and improving team performance. The ability to manage a demanding workload within a fast-paced environment. If you are passionate about supporting vulnerable residents and have the leadership skills to drive an effective temporary accommodation service, we would love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 06, 2026
Contractor
Are you an experienced housing professional with a strong background in temporary accommodation and homelessness services? We are seeking a proactive and motivated Temporary Accommodation Team Leader to lead a busy team delivering high-quality housing management services to homeless households living in temporary accommodation. Temporary Accommodation Team Leader Public Sector - Local Government Initial 6-month temporary assignment with potential for extension 36 hours per week, Monday to Friday 26.68 per hour PAYE / 35.48 per hour Umbrella Hybrid - 2 to 3 days per week in the office, with the remainder worked remotely ASAP Start The Role As Temporary Accommodation Team Leader, you will manage and support a team of Temporary Accommodation Officers, ensuring the effective management of temporary accommodation stock, tenancy sustainment, repairs, voids, and landlord relationships. You will play a key role in maintaining high service standards, improving performance, and ensuring compliance with housing legislation and health and safety requirements. You will also deputise for the Temporary Accommodation Manager when required and work closely with internal departments, accommodation providers, landlords, and partner agencies to deliver positive outcomes for residents. Key Responsibilities Lead, motivate and develop a team of Temporary Accommodation Officers. Oversee the management of temporary accommodation, including voids, lettings, repairs and compliance matters. Monitor landlord and accommodation provider performance, escalating issues where necessary. Manage complex tenancy, safeguarding, anti-social behaviour and homelessness cases. Respond to complaints, Member enquiries and other escalated casework. Drive service improvements and ensure performance targets are achieved. Support tenancy sustainment initiatives to help residents maintain accommodation and move into settled housing. About You To be successful in this role, you will have: Experience leading or supervising teams within temporary accommodation, homelessness, housing management or related services. Strong knowledge of homelessness and housing legislation, including the Housing Act and Homelessness Reduction Act. Experience managing landlord relationships and accommodation providers. Excellent communication, stakeholder management and problem-solving skills. A proven track record of delivering high-quality services and improving team performance. The ability to manage a demanding workload within a fast-paced environment. If you are passionate about supporting vulnerable residents and have the leadership skills to drive an effective temporary accommodation service, we would love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Job Description: Housing Support Officer Wanted Contract Length: 3 months + Location: Coventry Job Summary We are seeking a compassionate and dedicated Housing Support Worker to join a valued client of ours. The ideal candidate will play a vital role in providing assistance and support to those effected by Homelessness, ensuring their well-being and their right to safe Housing. This position requires a strong commitment to fostering a safe and nurturing environment while implementing support plans tailored to each individuals needs. Responsibilities Provide direct support to service users effected by Homelessness, assisting with filling out forms, benefit access, financial planning and tenancy sustainment Implement and monitor plans, ensuring that each person's needs are met effectively Maintain open and clear communication Document progress and any changes in behaviour or circumstances, reporting these as necessary. Collaborate with multidisciplinary teams to ensure comprehensive support for each individual Qualifications Experience working in a similar role providing Housing Support is essential Strong communication skills are necessary for effective interaction Familiarity with creating and implementing care plans is advantageous. Proficiency in IT skills for documentation and communication purposes is beneficial. A caring attitude, patience, and the ability to work flexibly are crucial for success in this role. INDHOU Pay: £12.71 per hour Work Location: In person
Aug 06, 2026
Full time
Job Description: Housing Support Officer Wanted Contract Length: 3 months + Location: Coventry Job Summary We are seeking a compassionate and dedicated Housing Support Worker to join a valued client of ours. The ideal candidate will play a vital role in providing assistance and support to those effected by Homelessness, ensuring their well-being and their right to safe Housing. This position requires a strong commitment to fostering a safe and nurturing environment while implementing support plans tailored to each individuals needs. Responsibilities Provide direct support to service users effected by Homelessness, assisting with filling out forms, benefit access, financial planning and tenancy sustainment Implement and monitor plans, ensuring that each person's needs are met effectively Maintain open and clear communication Document progress and any changes in behaviour or circumstances, reporting these as necessary. Collaborate with multidisciplinary teams to ensure comprehensive support for each individual Qualifications Experience working in a similar role providing Housing Support is essential Strong communication skills are necessary for effective interaction Familiarity with creating and implementing care plans is advantageous. Proficiency in IT skills for documentation and communication purposes is beneficial. A caring attitude, patience, and the ability to work flexibly are crucial for success in this role. INDHOU Pay: £12.71 per hour Work Location: In person
About The Role What you can expect from us We offer a competitive salary of £32,750 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Opportunity to further increase annual leave with service or through the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Planning Support Services Officer to join our Performance & Support Services team on a permanent basis . The purpose of the role is to ensure that the DLO delivers a safe, reliable, quality, efficient responsive repairs and void maintenance service that matches our goal of placing customers at the heart of our service. Support the effective delivery of responsive maintenance, gas and electrical servicing by providing an effective planning support function. Key Responsibilities Delivery Providing support to the operational management team in their roles of organising trade colleagues and supply chain to deliver the work required in your section. Ensuring that the Repair Management system is correct, updated and is interfaced with the Housing Management system. Planning Providing an effective planning support function to ensure the effective delivery of responsive, gas, voids and electrical maintenance. Support Processing purchase orders, repair orders, invoices, etc. required to support the efficient delivery of the service. Supporting management with productivity measures, work planning systems and ensuring the effective use of all resources including supply chain. Providing cover and support across the business, including support functions in other sections as required. Systems Ensuring the Repairs Management system is maintained, current and is interfaced correctly with the Housing Management system. Customer Responding to customer enquiries and supporting the resolution of customer queries, and complaints as required. Internal Partnership Working Ensure collaborative working to deliver the required service levels Working effectively with internal service areas and external partners to end results. Be an ambassador for our organisation and an advocate for Repairs Skills/Experience Essential: • Proven ability to work in a customer focused environment. • Experience of working in a similar function in another business. • IT literacy and system capability. Desirable: • Knowledge of work planning and repairs IT systems. Qualifications Essential: • Knowledge of Microsoft systems, Word and Excel Desirable: • Knowledge of work planning and IT systems • Educated to GCSE level. About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Aug 06, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £32,750 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Opportunity to further increase annual leave with service or through the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Planning Support Services Officer to join our Performance & Support Services team on a permanent basis . The purpose of the role is to ensure that the DLO delivers a safe, reliable, quality, efficient responsive repairs and void maintenance service that matches our goal of placing customers at the heart of our service. Support the effective delivery of responsive maintenance, gas and electrical servicing by providing an effective planning support function. Key Responsibilities Delivery Providing support to the operational management team in their roles of organising trade colleagues and supply chain to deliver the work required in your section. Ensuring that the Repair Management system is correct, updated and is interfaced with the Housing Management system. Planning Providing an effective planning support function to ensure the effective delivery of responsive, gas, voids and electrical maintenance. Support Processing purchase orders, repair orders, invoices, etc. required to support the efficient delivery of the service. Supporting management with productivity measures, work planning systems and ensuring the effective use of all resources including supply chain. Providing cover and support across the business, including support functions in other sections as required. Systems Ensuring the Repairs Management system is maintained, current and is interfaced correctly with the Housing Management system. Customer Responding to customer enquiries and supporting the resolution of customer queries, and complaints as required. Internal Partnership Working Ensure collaborative working to deliver the required service levels Working effectively with internal service areas and external partners to end results. Be an ambassador for our organisation and an advocate for Repairs Skills/Experience Essential: • Proven ability to work in a customer focused environment. • Experience of working in a similar function in another business. • IT literacy and system capability. Desirable: • Knowledge of work planning and repairs IT systems. Qualifications Essential: • Knowledge of Microsoft systems, Word and Excel Desirable: • Knowledge of work planning and IT systems • Educated to GCSE level. About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
