Customer Support Specialist

Do you have a natural ability to make people feel comfortable and genuinely listened to?

If you enjoy talking to people, building relationships and making a real difference every day, this Customer Support Specialist role could be the perfect fit.

We're recruiting for a fast-growing and ambitious business looking to expand their friendly team with a compassionate Customer Support Specialist. This is much more than a typical customer service role - you'll be supporting customers who have already enquired about claiming a government benefit, helping them take the first step towards accessing the financial support they may be entitled to.

A genuinely rewarding role where you'll finish each day knowing you've helped someone access support that could make a real difference to their life.

What will you be doing as a Customer Support Specialist?

• Speaking with customers over the phone throughout the day, handling inbound enquiries and following up warm leads (no cold calling)
• Building trust and rapport with older customers, making them feel comfortable, supported and understood
• Clearly explaining the service and answering questions with patience and empathy
• Handling objections confidently and guiding customers through the next steps
• Managing your own pipeline of enquiries using the CRM system
• Booking suitable customers into appointments with the Claims Processing team

We would LOVE to hear from you if you have the following skills and experience:

Whether you've worked as a Customer Service Advisor, Customer Experience Advisor, Contact Centre Advisor, Call Centre Advisor, Telesales Executive, Appointment Setter or in another telephone-based customer service role, we'd love to hear from you.

You'll have:

• A confident, engaging and friendly telephone manner
• The ability to quickly build rapport and gain people's trust
• Clear, easy-to-understand communication skills
• A kind, compassionate and patient approach
• Confidence using a CRM system and managing your own workload
• A positive attitude and a genuine desire to help people

What will you get in return for your work as a Customer Support Specialist?

• 26,000 - 30,000 salary
• Monday 9am-6pm, Tuesday - Friday 9am-5pm
• 20 days holiday plus Bank Holidays
• Optional overtime paid at time and a half
• Full training and ongoing coaching
• Excellent career progression within a rapidly growing business - the company actively develops people based on their strengths and interests and is happy to create opportunities as the business grows
• Opportunity to progress into a Claims Processor role after your initial training
• Future bonus and reward scheme currently being introduced
• Planned private medical cover as the business grows
• Join a young, supportive team that genuinely celebrates success and helps each other develop

If you're an engaging, people-focused professional looking for your next Customer Support Specialist opportunity, we'd love to hear from you. Send us your CV today - we can't wait to speak with you!

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.