Service Advisor

SERVICE ADVISOR
Location: Cirencester
Salary: Up to £29,000 Basic Salary OTE £36,000
Hours: Monday to Friday, 8:00am - 5:30pm 1 in 3 Saturdays, 8:30am - 12:30pm
Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress?
If you're an experienced Service Advisor or a customer-focused professional looking to build a career within the automotive industry, this is a fantastic opportunity to join a successful and supportive dealership. Offering a competitive salary, achievable bonus, excellent employee benefits, and ongoing development, you'll become part of a business that genuinely invests in its people and promotes from within.
Working as the first point of contact for customers, you'll play a vital role in delivering an outstanding aftersales experience while helping to ensure the smooth day-to-day running of the service department.

WHAT'S IN IT FOR YOU?
Up to £29,000 Basic Salary
OTE £36,000
31 Days Holiday (Including Bank Holidays)
Company Pension Contribution
Annual Company Events
Bespoke Induction & Development Training
Career Progression Opportunities
Staff Discounts on Vehicle Purchases and Servicing
Death in Service Benefit
Free Eye Tests, Dental & Therapy Treatments
Employee Discount Scheme
Free Flu Jabs
Referral Programme
Supportive Team Environment
Full-Time, Permanent Position

THE ROLE
As a Service Advisor, you'll be responsible for delivering an exceptional customer journey from initial booking through to vehicle collection while ensuring the service department operates efficiently.
Key responsibilities include:
Booking customer vehicles in for servicing, maintenance, and repairs
Preparing job cards ahead of customer appointments
Acting as the main point of contact between customers and the workshop
Providing regular customer updates throughout the repair process
Advising customers of any additional work required and associated costs
Liaising with Vehicle Technicians to ensure efficient workshop loading
Preparing invoices and ensuring all documentation is completed accurately
Upselling additional work, service plans, and aftersales products
Following up with customers after collection to ensure complete satisfaction
Handling customer queries and resolving concerns professionally
Achieving customer satisfaction and monthly product sales targets

ABOUT YOU
We're keen to hear from candidates who can demonstrate:
Previous experience as a Service Advisor is preferred, although candidates with at least two years' customer-facing experience in a retail or service environment will also be considered
Experience within the automotive industry is advantageous
A proven ability to deliver exceptional customer service
Experience of upselling products or services and working towards targets
Excellent communication and organisational skills
A positive, proactive, and team-focused attitude
Full UK Manual Driving Licence
Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Reception Advisor or Automotive Service Advisor.

APPLY TODAY
This is an excellent opportunity to join a dealership that values outstanding customer service, rewards success, and provides genuine opportunities for career development within a supportive and professional working environment.
If you're an experienced Service Advisor or a customer-focused individual looking to take the next step in your automotive career, we'd love to hear from you.

Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Service Advisor opportunity, quoting job reference 54300