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customer service advisor
carrington west
Housing Coordinator
carrington west
Housing Coordinator North London Hybrid working Rate: £28.30 per hour IR35 Status: Inside IR35 Initial Contract Length: 3 Months Start Date: ASAP Working Hours: 35 hours per week Role Summary You will manage a varied caseload of customers who are homeless or threatened with homelessness, providing accurate housing advice and taking practical steps to prevent homelessness wherever possible. The role requires a strong understanding of housing legislation, confident decision-making and the ability to work effectively with customers, landlords, internal departments and external support agencies. What You Will Do as a Housing Coordinator Manage homelessness approaches and applications in accordance with Part VII of the Housing Act 1996. Complete detailed enquiries, assessments and casework within agreed timescales. Develop appropriate homelessness prevention and housing plans for customers. Use prevention tools including rent deposit schemes, discretionary payments, tenancy sustainment support and landlord negotiation. Provide clear advice on tenancy rights, possession proceedings, illegal eviction, harassment, disrepair and housing options. Undertake home visits and property inspections where required. Prepare accurate responses to complaints, legal challenges and enquiries from councillors and MPs. What You Will Need as a Housing Coordinator Previous experience preventing homelessness within a local authority or similar housing service. Experience assessing and determining homelessness applications under the Housing Act 1996. Strong knowledge of homelessness legislation, statutory guidance and relevant case law. The ability to manage a demanding caseload and prioritise competing deadlines. Experience communicating complex or sensitive information clearly and professionally. Strong negotiation, problem-solving and partnership-working skills. What's on Offer £28.30 per hour. 35-hour working week. Hybrid working arrangements. Opportunity to join an established local authority Housing Advisory Service. Potential for the contract to be extended. Application Apply today or contact the consultant managing this Housing Coordinator vacancy to discuss the role in further detail.
Aug 07, 2026
Contractor
Housing Coordinator North London Hybrid working Rate: £28.30 per hour IR35 Status: Inside IR35 Initial Contract Length: 3 Months Start Date: ASAP Working Hours: 35 hours per week Role Summary You will manage a varied caseload of customers who are homeless or threatened with homelessness, providing accurate housing advice and taking practical steps to prevent homelessness wherever possible. The role requires a strong understanding of housing legislation, confident decision-making and the ability to work effectively with customers, landlords, internal departments and external support agencies. What You Will Do as a Housing Coordinator Manage homelessness approaches and applications in accordance with Part VII of the Housing Act 1996. Complete detailed enquiries, assessments and casework within agreed timescales. Develop appropriate homelessness prevention and housing plans for customers. Use prevention tools including rent deposit schemes, discretionary payments, tenancy sustainment support and landlord negotiation. Provide clear advice on tenancy rights, possession proceedings, illegal eviction, harassment, disrepair and housing options. Undertake home visits and property inspections where required. Prepare accurate responses to complaints, legal challenges and enquiries from councillors and MPs. What You Will Need as a Housing Coordinator Previous experience preventing homelessness within a local authority or similar housing service. Experience assessing and determining homelessness applications under the Housing Act 1996. Strong knowledge of homelessness legislation, statutory guidance and relevant case law. The ability to manage a demanding caseload and prioritise competing deadlines. Experience communicating complex or sensitive information clearly and professionally. Strong negotiation, problem-solving and partnership-working skills. What's on Offer £28.30 per hour. 35-hour working week. Hybrid working arrangements. Opportunity to join an established local authority Housing Advisory Service. Potential for the contract to be extended. Application Apply today or contact the consultant managing this Housing Coordinator vacancy to discuss the role in further detail.
Imperial Recruitment Group
Customer Service Advisor
Imperial Recruitment Group Belmont, County Durham
Imperial Recruitment Group are delighted to be recruiting on behalf of a leading and innovative waste management company for an Account Manager to join their growing commercial team. This is an exciting opportunity to join a forward-thinking business operating at the forefront of sustainable waste solutions, helping clients reduce environmental impact while delivering cost-effective and innovative waste management services. As Account Manager, you will act as the primary point of contact for a portfolio of clients, building strong long-term relationships while ensuring exceptional levels of customer service. You will work closely with customers to understand their operational needs, provide tailored solutions and identify opportunities to grow existing accounts through upselling and cross-selling services. The successful candidate will be responsible for managing customer relationships, overseeing account performance, supporting contract renewals and maintaining high levels of client satisfaction. You will also monitor market trends and competitor activity, provide commercial insights, and utilise CRM systems to manage sales activity and customer information effectively. This role would suit an ambitious and commercially driven individual with previous B2B account management or sales experience, ideally within waste management, environmental services or a related sector. Strong communication and relationship-building skills are essential, alongside the ability to manage multiple accounts and deliver excellent customer service in a fast-paced environment. Applicants should have experience using CRM systems, strong organisational skills and the ability to identify opportunities for business growth. A proactive and solution-focused approach, combined with the ability to work collaboratively with wider operational and commercial teams, will be key to success in this position. Benefits Competitive basic salary with negotiable package for the right candidate Uncapped monthly commission scheme 20 days holiday plus Bank Holidays Additional holidays awarded for long service Employee discounts platform covering retail, travel and lifestyle savings Excellent career development and progression opportunities Supportive and collaborative working environment Free onsite parking Pension scheme Company social events Long service and retirement benefits Annual paid volunteering day Quarterly recognition and awards programme This is an excellent opportunity to join a growing business within a rapidly evolving industry where sustainability, innovation and employee development are genuinely valued. For more information on this opportunity please contact Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
Aug 07, 2026
Full time
Imperial Recruitment Group are delighted to be recruiting on behalf of a leading and innovative waste management company for an Account Manager to join their growing commercial team. This is an exciting opportunity to join a forward-thinking business operating at the forefront of sustainable waste solutions, helping clients reduce environmental impact while delivering cost-effective and innovative waste management services. As Account Manager, you will act as the primary point of contact for a portfolio of clients, building strong long-term relationships while ensuring exceptional levels of customer service. You will work closely with customers to understand their operational needs, provide tailored solutions and identify opportunities to grow existing accounts through upselling and cross-selling services. The successful candidate will be responsible for managing customer relationships, overseeing account performance, supporting contract renewals and maintaining high levels of client satisfaction. You will also monitor market trends and competitor activity, provide commercial insights, and utilise CRM systems to manage sales activity and customer information effectively. This role would suit an ambitious and commercially driven individual with previous B2B account management or sales experience, ideally within waste management, environmental services or a related sector. Strong communication and relationship-building skills are essential, alongside the ability to manage multiple accounts and deliver excellent customer service in a fast-paced environment. Applicants should have experience using CRM systems, strong organisational skills and the ability to identify opportunities for business growth. A proactive and solution-focused approach, combined with the ability to work collaboratively with wider operational and commercial teams, will be key to success in this position. Benefits Competitive basic salary with negotiable package for the right candidate Uncapped monthly commission scheme 20 days holiday plus Bank Holidays Additional holidays awarded for long service Employee discounts platform covering retail, travel and lifestyle savings Excellent career development and progression opportunities Supportive and collaborative working environment Free onsite parking Pension scheme Company social events Long service and retirement benefits Annual paid volunteering day Quarterly recognition and awards programme This is an excellent opportunity to join a growing business within a rapidly evolving industry where sustainability, innovation and employee development are genuinely valued. For more information on this opportunity please contact Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
Hays Senior Finance
Customer Support Executive
Hays Senior Finance Reading, Oxfordshire
Graduate Customer Support & Accounts Advisor Accounting / Finance / Business Graduates Reading, Berkshire 24,800 per annumHybrid working Are you a recent graduate with an Accounting-related degree and a passion for delivering outstanding customer service? Do you thrive in a fast-paced environment where no two days are the same?We are recruiting for an exciting opportunity with a growing organisation that is looking for an enthusiastic and professional individual to join their customer support team. This position is ideal for someone who enjoys working with people, solving problems, and developing their accounting knowledge in a commercial setting. What you'll be doing Providing first-line support to customers via phone and email. Responding to customer enquiries in a professional, friendly, and efficient manner. Researching and resolving accountancy-related queries. Building your knowledge of accounting processes and specialist products/services. Maintaining accurate records and updating internal systems. Working collaboratively with colleagues to ensure excellent customer outcomes. Identifying opportunities to improve customer experience and internal processes. What we're looking for A degree that includes Accounting or a related discipline, or an equivalent accounting qualification. At least 6 months' customer service experience gained within retail, hospitality, leisure, customer support, or similar environments. Excellent verbal and written communication skills with a professional and approachable manner. The ability to remain calm and organised when managing multiple priorities. Strong analytical and problem-solving skills. A positive attitude and a genuine desire to help customers. What's on offer? Salary of 24,800. Excellent training and development opportunities. A supportive team environment. The opportunity to build a long-term career combining customer service and accounting expertise. Exposure to a wide variety of customers and business challenges. If you're looking for an opportunity where you can utilise your accounting knowledge, develop your customer-facing skills, and work in a busy, rewarding environment, we'd love to hear from you.Please note: Due to the nature of the role, strong communication skills and the ability to work effectively in a fast-paced environment are essential. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 07, 2026
Full time
Graduate Customer Support & Accounts Advisor Accounting / Finance / Business Graduates Reading, Berkshire 24,800 per annumHybrid working Are you a recent graduate with an Accounting-related degree and a passion for delivering outstanding customer service? Do you thrive in a fast-paced environment where no two days are the same?We are recruiting for an exciting opportunity with a growing organisation that is looking for an enthusiastic and professional individual to join their customer support team. This position is ideal for someone who enjoys working with people, solving problems, and developing their accounting knowledge in a commercial setting. What you'll be doing Providing first-line support to customers via phone and email. Responding to customer enquiries in a professional, friendly, and efficient manner. Researching and resolving accountancy-related queries. Building your knowledge of accounting processes and specialist products/services. Maintaining accurate records and updating internal systems. Working collaboratively with colleagues to ensure excellent customer outcomes. Identifying opportunities to improve customer experience and internal processes. What we're looking for A degree that includes Accounting or a related discipline, or an equivalent accounting qualification. At least 6 months' customer service experience gained within retail, hospitality, leisure, customer support, or similar environments. Excellent verbal and written communication skills with a professional and approachable manner. The ability to remain calm and organised when managing multiple priorities. Strong analytical and problem-solving skills. A positive attitude and a genuine desire to help customers. What's on offer? Salary of 24,800. Excellent training and development opportunities. A supportive team environment. The opportunity to build a long-term career combining customer service and accounting expertise. Exposure to a wide variety of customers and business challenges. If you're looking for an opportunity where you can utilise your accounting knowledge, develop your customer-facing skills, and work in a busy, rewarding environment, we'd love to hear from you.Please note: Due to the nature of the role, strong communication skills and the ability to work effectively in a fast-paced environment are essential. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Holt Recruitment Ltd
Customer Service Advisor
Holt Recruitment Ltd Fetcham, Surrey
Bodyshop Advisor / Customer Service Advisor: Up to 36,000 per annum 23 Days Holiday + Bank Holidays Permanent Role Mon to Fri 8am - 5:30pm I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Leatherhead area. Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor: You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates. Liaising with third party companies such as insurance and car hire companies. As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills. As a Bodyshop Advisor / Customer Service Advisor you will: Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade. These tasks require excellent organisational skills with an attention to detail and a quality focus. You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre If you are interested in finding out more get in contact with Piam Pishgoo on (url removed) / (phone number removed) or send us your CV by Clicking Apply Now!
Aug 07, 2026
Full time
Bodyshop Advisor / Customer Service Advisor: Up to 36,000 per annum 23 Days Holiday + Bank Holidays Permanent Role Mon to Fri 8am - 5:30pm I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Leatherhead area. Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor: You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates. Liaising with third party companies such as insurance and car hire companies. As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills. As a Bodyshop Advisor / Customer Service Advisor you will: Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade. These tasks require excellent organisational skills with an attention to detail and a quality focus. You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre If you are interested in finding out more get in contact with Piam Pishgoo on (url removed) / (phone number removed) or send us your CV by Clicking Apply Now!
Staffbase Recruitment
Technical Support Team Leader
Staffbase Recruitment Evesham, Worcestershire
Our client is a leading supplier of bespoke vehicle management systems to a growing number of fleet operators throughout the UK and Staffbase have been appointed to recruit for the position of Technical Support Team Leader. Basic salary 40K- 46K Negotiable + Bonus + Benefits The Technical Support Advisor will provide 2nd line technical support for customers both online and over the phone. The Role: The Technical Support Team Leader will be responsible for the day to day management of a small technical support team who provide excellent over the phone, online and technical support for customers. Duties will include but is not limited to the following; You will provide hands-on leadership and supervision of a busy technical and customer support team Work closely with technical and after-sales teams to ensure all SLA's and KPI's are achieved Effectively processing customer technical queries via phone, email, chat or online. Raise, process, complete and effectively manage "Tickets" and liaise /escalate to other departments as required. Deliver remote on-boarding training for new customers /users Investigate, communicate and resolve online software faults working with customer and IT teams as required. Maintain accurate record of tickets and information on the company CRM System Candidate: Ideally you will have previous experience in a similar technical /IT support position and you will have supervisory and or management experience. Applicants with call centre or customer service management experience welcome to apply. Applicants with previous experience SaaS based products or fleet management software systems will be advantageous however full training will be given. You will have strong problem solving skills and have a positive attitude towards your work. Experience with CRM and support tools e.g. HubSpot or similar ticket management systems will be beneficial. Hours of Work: Monday to Friday 37.5 hours Benefits: Excellent basic salary 40K - 46K Negotiable + Bonus + Benefits 32 days annual leave Pension Free parking Full training and excellent progression opportunity
Aug 07, 2026
Full time
Our client is a leading supplier of bespoke vehicle management systems to a growing number of fleet operators throughout the UK and Staffbase have been appointed to recruit for the position of Technical Support Team Leader. Basic salary 40K- 46K Negotiable + Bonus + Benefits The Technical Support Advisor will provide 2nd line technical support for customers both online and over the phone. The Role: The Technical Support Team Leader will be responsible for the day to day management of a small technical support team who provide excellent over the phone, online and technical support for customers. Duties will include but is not limited to the following; You will provide hands-on leadership and supervision of a busy technical and customer support team Work closely with technical and after-sales teams to ensure all SLA's and KPI's are achieved Effectively processing customer technical queries via phone, email, chat or online. Raise, process, complete and effectively manage "Tickets" and liaise /escalate to other departments as required. Deliver remote on-boarding training for new customers /users Investigate, communicate and resolve online software faults working with customer and IT teams as required. Maintain accurate record of tickets and information on the company CRM System Candidate: Ideally you will have previous experience in a similar technical /IT support position and you will have supervisory and or management experience. Applicants with call centre or customer service management experience welcome to apply. Applicants with previous experience SaaS based products or fleet management software systems will be advantageous however full training will be given. You will have strong problem solving skills and have a positive attitude towards your work. Experience with CRM and support tools e.g. HubSpot or similar ticket management systems will be beneficial. Hours of Work: Monday to Friday 37.5 hours Benefits: Excellent basic salary 40K - 46K Negotiable + Bonus + Benefits 32 days annual leave Pension Free parking Full training and excellent progression opportunity
Kemp Recruitment Ltd
Service Advisor
Kemp Recruitment Ltd Fareham, Hampshire
Service Advisor (Automotive) Location: Fareham Pay: 17.79 per hour Hours: Monday to Friday Contract: Initial agency contract with a strong opportunity to become permanent for the right candidate. Immediate start is necessary. We are recruiting an experienced Automotive Service Advisor to join a busy and well-established dealership in Fareham. If you have excellent customer service skills, previous motor trade experience and are available to start ASAP, we'd like to hear from you. Working Hours that the successful candidate can choose between 6:00am - 2:30pm - Option 1 8:00am - 4:30pm - Option 2 9:30am - 6:00pm - Option 3 (All shifts include a 30-minute unpaid break.) Key Responsibilities Welcome customers and book vehicles in for service and repair. Explain work required and keep customers updated throughout the repair process. Liaise with the workshop and obtain authorisation for additional work. Promote relevant products and services. Complete service administration accurately while delivering excellent customer service. About You Previous experience as an Automotive Service Advisor or similar role. Excellent communication and customer service skills. Strong organisational skills and attention to detail. Able to work well in a busy team environment. If you're an experienced Service Advisor , Automotive Service Advisor or Vehicle Service Advisor , apply today with your up-to-date CV or contact Jamie at Kemp Recruitment Ltd on (phone number removed) for more information. INDGB
Aug 07, 2026
Full time
Service Advisor (Automotive) Location: Fareham Pay: 17.79 per hour Hours: Monday to Friday Contract: Initial agency contract with a strong opportunity to become permanent for the right candidate. Immediate start is necessary. We are recruiting an experienced Automotive Service Advisor to join a busy and well-established dealership in Fareham. If you have excellent customer service skills, previous motor trade experience and are available to start ASAP, we'd like to hear from you. Working Hours that the successful candidate can choose between 6:00am - 2:30pm - Option 1 8:00am - 4:30pm - Option 2 9:30am - 6:00pm - Option 3 (All shifts include a 30-minute unpaid break.) Key Responsibilities Welcome customers and book vehicles in for service and repair. Explain work required and keep customers updated throughout the repair process. Liaise with the workshop and obtain authorisation for additional work. Promote relevant products and services. Complete service administration accurately while delivering excellent customer service. About You Previous experience as an Automotive Service Advisor or similar role. Excellent communication and customer service skills. Strong organisational skills and attention to detail. Able to work well in a busy team environment. If you're an experienced Service Advisor , Automotive Service Advisor or Vehicle Service Advisor , apply today with your up-to-date CV or contact Jamie at Kemp Recruitment Ltd on (phone number removed) for more information. INDGB
ETHOS RECRUITMENT
Service Advisor
ETHOS RECRUITMENT Bristol, Somerset
Service Advisor - Dealership -Bristol Basic Salary - £32,000pa OTE - £45,000pa Working hours: 8-6pm with 1 in 3 Saturday mornings Our fantastic industry leading client, a main dealership in BRISTOL is looking for a high-performing Service Advisor to join their successful Aftersales team. The Service Advisor role comes with a competitive salary Up to £32,000pa with an excellent benefits package of £45,000pa OTE. If you're professional, customer-focused, and looking for a role with real progression opportunities, this could be the perfect move. Great atmosphere and team environment. Key Service Advisor Responsibilities: First point of contact for service & maintenance customers in the dealership Manage bookings, courtesy cars, and customer updates Liaise with workshop teams to ensure smooth service delivery Upsell additional work, service plans, and warranties Service Advisor Requirements: Main dealership Service Advisor experience essential Confident, organised, and customer-focused Full UK driving licence Experience in a similar role, as a Service Admin / Service Advisor or similar Experience with Kerridge/Pinnacle/DRIVE/ONELink An ability to sell additional products and services to customer Experience in using commercial databases To apply for this exciting Service Advisor role in Bristol please contact Laura at Ethos Recruitment
Aug 07, 2026
Full time
Service Advisor - Dealership -Bristol Basic Salary - £32,000pa OTE - £45,000pa Working hours: 8-6pm with 1 in 3 Saturday mornings Our fantastic industry leading client, a main dealership in BRISTOL is looking for a high-performing Service Advisor to join their successful Aftersales team. The Service Advisor role comes with a competitive salary Up to £32,000pa with an excellent benefits package of £45,000pa OTE. If you're professional, customer-focused, and looking for a role with real progression opportunities, this could be the perfect move. Great atmosphere and team environment. Key Service Advisor Responsibilities: First point of contact for service & maintenance customers in the dealership Manage bookings, courtesy cars, and customer updates Liaise with workshop teams to ensure smooth service delivery Upsell additional work, service plans, and warranties Service Advisor Requirements: Main dealership Service Advisor experience essential Confident, organised, and customer-focused Full UK driving licence Experience in a similar role, as a Service Admin / Service Advisor or similar Experience with Kerridge/Pinnacle/DRIVE/ONELink An ability to sell additional products and services to customer Experience in using commercial databases To apply for this exciting Service Advisor role in Bristol please contact Laura at Ethos Recruitment
SMT Recruitment
Customer Service Team Leader
SMT Recruitment Hatfield, Hertfordshire
Customer Success Team Leader Location: Hatfield, Hertfordshire Salary: Up to £40,000 Hours: Monday to Friday, 7:30am to 4:30pm Office Based: 5 days per week Lead. Inspire. Deliver. Are you an experienced Customer Service Team Leader looking for your next challenge? Do you thrive in a fast paced environment where no two days are the same? Are you passionate about developing people, improving processes and delivering an exceptional customer experience? Our client who is in the construction industry, is looking for an ambitious Customer Success Team Leader to join their growing business. Reporting directly to the Head of Operations, you will play a key role in leading a busy customer success team while remaining hands on in the day to day operation. About the Role This is not a role where you sit behind a desk managing from a distance. You'll be working alongside your team of five, leading by example and supporting customers while ensuring the department runs efficiently. You'll oversee your own customer region, deal with customer enquiries, quotations, order processing, invoicing and delivery queries while coaching and developing your team to deliver an outstanding customer experience. Working closely with Sales, Warehouse and Supply Chain, you'll ensure customer orders are delivered accurately and on time while driving continuous improvement across the department. Key Responsibilities Lead, motivate and develop a team of five Customer Success Advisors. Manage day to day customer service operations. Lead by example and remain actively involved in the team's workload. Monitor team performance through KPIs and service levels. Conduct one to ones, performance reviews and coaching sessions. Support recruitment, onboarding and training of new team members. Manage performance, attendance and employee development. Process customer orders, quotations and invoicing. Resolve customer issues quickly and professionally. Liaise with Warehouse and Supply Chain to ensure orders are delivered on time and in full. Identify opportunities to improve customer service and operational efficiency. About You: We're looking for someone who enjoys being part of the team and isn't afraid to roll their sleeves up. You'll have previous experience leading a customer service team within a busy environment and be confident managing performance, coaching colleagues and making decisions under pressure. Ideally you'll have experience within construction, or another technical product environment. You'll Have Previous experience leading a customer service team. Experience managing KPIs and team performance. Strong leadership and coaching skills. Excellent communication and problem solving abilities. The ability to prioritise in a fast paced environment. A proactive and organised approach. Strong IT skills, including Microsoft Office and ERP or order management systems. A commercial mindset with a focus on delivering exceptional customer service. What's on Offer Salary up to £40,000 Monday to Friday, 7:30am to 4:30pm 25 days annual leave plus Bank Holidays Christmas shutdown from Christmas Eve until the first working day in January, days allocated out of your annual leave Workplace pension Genuine opportunity to shape and develop a growing customer success team Join a successful and expanding business with ambitious growth plans Why Join? My client has built an outstanding reputation throughout the UK and Europe. The business prides itself on its people, customer experience and collaborative culture, making this an exciting opportunity for someone looking to make a real impact within a growing organisation. If you're a motivated leader who enjoys developing people, improving customer service and working as part of a close knit team, we'd love to hear from you. Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.
Aug 07, 2026
Full time
Customer Success Team Leader Location: Hatfield, Hertfordshire Salary: Up to £40,000 Hours: Monday to Friday, 7:30am to 4:30pm Office Based: 5 days per week Lead. Inspire. Deliver. Are you an experienced Customer Service Team Leader looking for your next challenge? Do you thrive in a fast paced environment where no two days are the same? Are you passionate about developing people, improving processes and delivering an exceptional customer experience? Our client who is in the construction industry, is looking for an ambitious Customer Success Team Leader to join their growing business. Reporting directly to the Head of Operations, you will play a key role in leading a busy customer success team while remaining hands on in the day to day operation. About the Role This is not a role where you sit behind a desk managing from a distance. You'll be working alongside your team of five, leading by example and supporting customers while ensuring the department runs efficiently. You'll oversee your own customer region, deal with customer enquiries, quotations, order processing, invoicing and delivery queries while coaching and developing your team to deliver an outstanding customer experience. Working closely with Sales, Warehouse and Supply Chain, you'll ensure customer orders are delivered accurately and on time while driving continuous improvement across the department. Key Responsibilities Lead, motivate and develop a team of five Customer Success Advisors. Manage day to day customer service operations. Lead by example and remain actively involved in the team's workload. Monitor team performance through KPIs and service levels. Conduct one to ones, performance reviews and coaching sessions. Support recruitment, onboarding and training of new team members. Manage performance, attendance and employee development. Process customer orders, quotations and invoicing. Resolve customer issues quickly and professionally. Liaise with Warehouse and Supply Chain to ensure orders are delivered on time and in full. Identify opportunities to improve customer service and operational efficiency. About You: We're looking for someone who enjoys being part of the team and isn't afraid to roll their sleeves up. You'll have previous experience leading a customer service team within a busy environment and be confident managing performance, coaching colleagues and making decisions under pressure. Ideally you'll have experience within construction, or another technical product environment. You'll Have Previous experience leading a customer service team. Experience managing KPIs and team performance. Strong leadership and coaching skills. Excellent communication and problem solving abilities. The ability to prioritise in a fast paced environment. A proactive and organised approach. Strong IT skills, including Microsoft Office and ERP or order management systems. A commercial mindset with a focus on delivering exceptional customer service. What's on Offer Salary up to £40,000 Monday to Friday, 7:30am to 4:30pm 25 days annual leave plus Bank Holidays Christmas shutdown from Christmas Eve until the first working day in January, days allocated out of your annual leave Workplace pension Genuine opportunity to shape and develop a growing customer success team Join a successful and expanding business with ambitious growth plans Why Join? My client has built an outstanding reputation throughout the UK and Europe. The business prides itself on its people, customer experience and collaborative culture, making this an exciting opportunity for someone looking to make a real impact within a growing organisation. If you're a motivated leader who enjoys developing people, improving customer service and working as part of a close knit team, we'd love to hear from you. Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.
Business Development Lead- Apprenticeships
Cognition Learning Group Manchester, Lancashire
Business Development Lead- Apprenticeships Salary: up £40,000 Contract: Permanent Benefits: 25 days annual leave + Birthday Leave + additional company benefits Help shape the next stage of apprenticeship growth with commercial clients. Cognition Evolve is growing its apprenticeship offer and we are looking for an ambitious Employer Engagement Partner to help build relationships with commercial clients. Initially, the role will focus on creating high-quality Business Administrator apprenticeship opportunities, with a clear remit to support the future development of wider business and digital pathways. This is an exciting opportunity to join at an early stage as we expand our apprenticeship provision nationally. The role will focus on developing employer relationships across commercial sectors, including: Commercial employers seeking to build business administration capability, improve operational effectiveness, support early-career talent and create progression routes into future digital and technical roles. Additional business, customer service, project management and digital pathways may be developed as the service grows. This role is ideal for someone who enjoys building trusted relationships with commercial employers, opening new opportunities and helping organisations use apprenticeships to attract, develop and retain skilled business support and future digital talent. This is primarily a new business and growth role focused on generating Business Administrator apprenticeship starts and building a national commercial employer pipeline that can support future pathway growth. The Role You will take ownership of developing new relationships with commercial employers, identifying workforce development opportunities and converting interest into apprenticeship starts. Working alongside recruitment, delivery and apprenticeship colleagues, you will help employers understand business support, administration and digital skills needs, matching apprenticeship solutions that support organisational performance and learner success. You will retain ownership of employer relationships beyond initial onboarding to support repeat opportunities, future cohorts and longer-term growth across business and digital apprenticeship pathways. This is a national role. Most engagement activity is expected to take place remotely. Key Responsibilities Employer Growth & Business Development Identify, engage and develop new commercial employer relationships nationally Generate Business Administrator apprenticeship opportunities and convert employer interest into apprenticeship starts Build and maintain an active pipeline of commercial employers across agreed sectors and pathway priorities Carry out consultative workforce discussions and training needs analysis with commercial clients Develop repeat opportunities within employer accounts, including future cohorts and progression into additional business and digital pathways Relationship Management Become a trusted advisor to commercial employers exploring apprenticeship solutions Build referral routes and partnership opportunities through existing commercial networks, sector groups, employer communities and strategic partnerships Provide a positive experience from first enquiry through to onboarding Retain ownership of employer relationships to support continued growth activity Performance & Delivery Work towards agreed targets focused on apprenticeship starts, employer engagement activity and pipeline growth Maintain accurate CRM records and forecasting information Track opportunities, progression and conversion activity Share employer insight to support service development, curriculum relevance and future business and digital pathway planning Collaboration Work closely with Candidate Engagement colleagues to align Business Administrator vacancies, candidate supply and employer demand Work collaboratively with apprenticeship delivery teams to ensure smooth onboarding and successful starts for learners and commercial employers Support cohort planning and growth discussions What Success Looks Like in Year One In your first year you will: Build a strong commercial employer network for Business Administrator apprenticeships Create sustainable Business Administrator apprenticeship opportunities with employers who have clear workforce needs Develop repeat commercial employer relationships and future cohort opportunities Achieve personal apprenticeship growth targets and contribute toward team objectives Support the launch and growth of future business, customer service, project management and digital apprenticeship pathways Help shape employer engagement processes as the service expands. Requirements About You We are interested in people who enjoy creating opportunities, building partnerships and understanding the workforce challenges faced by commercial employers. You may currently work within: Commercial employer engagement, apprenticeship business development, recruitment, early careers, funded learning, workforce development or training sales. Essential skills and experience: Experience generating new business opportunities, employer relationships or recruitment activity Proven ability to work towards targets and convert opportunities into starts, placements or recruitment outcomes Commercial awareness and understanding of employer needs across business support, administration or digital capability Desirable Confidence managing relationships, pipelines and CRM systems, with funded learning knowledge desirable Why Join Cognition Evolve? This is an opportunity to join at an important stage of growth, helping build something new while working alongside apprenticeship delivery, recruitment and learning teams. Please submit: CV Cover letter (maximum two pages) Your application should demonstrate how you meet the criteria outlined in the person specification. Closing date: Monday 3 August 2026 at 5pm. Interview week commencing: 10 August 2026. Please note vacancies may close earlier depending on application volumes.
Aug 07, 2026
Full time
Business Development Lead- Apprenticeships Salary: up £40,000 Contract: Permanent Benefits: 25 days annual leave + Birthday Leave + additional company benefits Help shape the next stage of apprenticeship growth with commercial clients. Cognition Evolve is growing its apprenticeship offer and we are looking for an ambitious Employer Engagement Partner to help build relationships with commercial clients. Initially, the role will focus on creating high-quality Business Administrator apprenticeship opportunities, with a clear remit to support the future development of wider business and digital pathways. This is an exciting opportunity to join at an early stage as we expand our apprenticeship provision nationally. The role will focus on developing employer relationships across commercial sectors, including: Commercial employers seeking to build business administration capability, improve operational effectiveness, support early-career talent and create progression routes into future digital and technical roles. Additional business, customer service, project management and digital pathways may be developed as the service grows. This role is ideal for someone who enjoys building trusted relationships with commercial employers, opening new opportunities and helping organisations use apprenticeships to attract, develop and retain skilled business support and future digital talent. This is primarily a new business and growth role focused on generating Business Administrator apprenticeship starts and building a national commercial employer pipeline that can support future pathway growth. The Role You will take ownership of developing new relationships with commercial employers, identifying workforce development opportunities and converting interest into apprenticeship starts. Working alongside recruitment, delivery and apprenticeship colleagues, you will help employers understand business support, administration and digital skills needs, matching apprenticeship solutions that support organisational performance and learner success. You will retain ownership of employer relationships beyond initial onboarding to support repeat opportunities, future cohorts and longer-term growth across business and digital apprenticeship pathways. This is a national role. Most engagement activity is expected to take place remotely. Key Responsibilities Employer Growth & Business Development Identify, engage and develop new commercial employer relationships nationally Generate Business Administrator apprenticeship opportunities and convert employer interest into apprenticeship starts Build and maintain an active pipeline of commercial employers across agreed sectors and pathway priorities Carry out consultative workforce discussions and training needs analysis with commercial clients Develop repeat opportunities within employer accounts, including future cohorts and progression into additional business and digital pathways Relationship Management Become a trusted advisor to commercial employers exploring apprenticeship solutions Build referral routes and partnership opportunities through existing commercial networks, sector groups, employer communities and strategic partnerships Provide a positive experience from first enquiry through to onboarding Retain ownership of employer relationships to support continued growth activity Performance & Delivery Work towards agreed targets focused on apprenticeship starts, employer engagement activity and pipeline growth Maintain accurate CRM records and forecasting information Track opportunities, progression and conversion activity Share employer insight to support service development, curriculum relevance and future business and digital pathway planning Collaboration Work closely with Candidate Engagement colleagues to align Business Administrator vacancies, candidate supply and employer demand Work collaboratively with apprenticeship delivery teams to ensure smooth onboarding and successful starts for learners and commercial employers Support cohort planning and growth discussions What Success Looks Like in Year One In your first year you will: Build a strong commercial employer network for Business Administrator apprenticeships Create sustainable Business Administrator apprenticeship opportunities with employers who have clear workforce needs Develop repeat commercial employer relationships and future cohort opportunities Achieve personal apprenticeship growth targets and contribute toward team objectives Support the launch and growth of future business, customer service, project management and digital apprenticeship pathways Help shape employer engagement processes as the service expands. Requirements About You We are interested in people who enjoy creating opportunities, building partnerships and understanding the workforce challenges faced by commercial employers. You may currently work within: Commercial employer engagement, apprenticeship business development, recruitment, early careers, funded learning, workforce development or training sales. Essential skills and experience: Experience generating new business opportunities, employer relationships or recruitment activity Proven ability to work towards targets and convert opportunities into starts, placements or recruitment outcomes Commercial awareness and understanding of employer needs across business support, administration or digital capability Desirable Confidence managing relationships, pipelines and CRM systems, with funded learning knowledge desirable Why Join Cognition Evolve? This is an opportunity to join at an important stage of growth, helping build something new while working alongside apprenticeship delivery, recruitment and learning teams. Please submit: CV Cover letter (maximum two pages) Your application should demonstrate how you meet the criteria outlined in the person specification. Closing date: Monday 3 August 2026 at 5pm. Interview week commencing: 10 August 2026. Please note vacancies may close earlier depending on application volumes.
The Solution Auto
Service Advisor
The Solution Auto Farnborough, Hampshire
Service Advisor Franchised Motor Dealership - Farnborough Our client is looking for a driven experienced Service Advisor to join their prestige aftersales department. We are looking for a Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers. Salary: Basic up to 31,900 OTE: 40,000+ Monday to Friday 8am - 6pm 1 in 3 Saturdays What they can offer: Drive a great deal with discounts on new and used cars, plus servicing offers Company pension scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. If you're looking for a new challenge, apply today with an up to date CV. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Aug 07, 2026
Full time
Service Advisor Franchised Motor Dealership - Farnborough Our client is looking for a driven experienced Service Advisor to join their prestige aftersales department. We are looking for a Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers. Salary: Basic up to 31,900 OTE: 40,000+ Monday to Friday 8am - 6pm 1 in 3 Saturdays What they can offer: Drive a great deal with discounts on new and used cars, plus servicing offers Company pension scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. If you're looking for a new challenge, apply today with an up to date CV. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
AE Partners
M&E Business Development Manager
AE Partners Woolston, Warrington
Role Overview We are seeking an experienced and commercially driven M&E Business Development Manager to identify, develop and secure new business opportunities across the Mechanical & Electrical (M&E) sector. The successful candidate will be responsible for generating new revenue streams, building long-term client relationships and expanding the company's presence within key markets including commercial, industrial, healthcare, education, infrastructure, manufacturing, data centres and renewable energy. This is an exciting opportunity for an ambitious individual with a proven track record in M&E sales, business development or account management who thrives in a target-driven environment. About the Role The ideal candidate will play a crucial role in driving business expansion, fostering relationships with key clients, and identifying new market opportunities. You will be responsible for developing and executing strategic plans to increase sales and market share. Reporting to the Managing Director and working closely with sales and estimating. This is a challenging but extremely exciting and rewarding role, a great opportunity to be part of a stable organisation experiencing growth and opening a new office in the North West of England. Primary Responsibilities Develop and implement a strategic business development plan to achieve sales and revenue targets. Identify new business opportunities across public and private sector clients. Generate leads through networking, referrals, market intelligence and industry events. Build a strong pipeline of opportunities across M&E installation, maintenance and project services. Attend client meetings, site visits and industry exhibitions. Deliver compelling presentations and proposals to prospective clients. Convert enquiries into profitable contracts. Develop and maintain strong relationships with consultants, contractors, developers, end users and key decision makers. Become a trusted advisor to clients by understanding their operational and project requirements. Manage existing accounts while identifying opportunities for growth. Ensure excellent customer service throughout the sales process. Work closely with estimating and operations teams to prepare competitive tenders. Assist in pricing strategies and commercial negotiations. Review contract requirements and ensure client expectations are achievable. Support contract mobilisation following successful award. Monitor market trends and competitor activity. Identify emerging sectors and future opportunities. Maintain knowledge of industry standards, regulations and legislation. Provide regular sales forecasting and market analysis. Key Requirements HNC/HND Electrical Engineering or Building Services Engineering A minimum of 3 years of business development experience in M&E services. Proven track record of successfully driving sales, securing new business, and increasing market share in a competitive environment. Excellent negotiation, communication, and interpersonal skills. Strong analytical and problem-solving abilities with a strategic mindset. Ability to work independently and as part of a team, managing multiple priorities. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Right to work in the UK What We Offer Competitive salary and benefits package including private healthcare and health cash plan policy Fully expensed company car 25 days annual leave + Bank Holidays Company pension scheme A collaborative and supportive work culture
Aug 07, 2026
Full time
Role Overview We are seeking an experienced and commercially driven M&E Business Development Manager to identify, develop and secure new business opportunities across the Mechanical & Electrical (M&E) sector. The successful candidate will be responsible for generating new revenue streams, building long-term client relationships and expanding the company's presence within key markets including commercial, industrial, healthcare, education, infrastructure, manufacturing, data centres and renewable energy. This is an exciting opportunity for an ambitious individual with a proven track record in M&E sales, business development or account management who thrives in a target-driven environment. About the Role The ideal candidate will play a crucial role in driving business expansion, fostering relationships with key clients, and identifying new market opportunities. You will be responsible for developing and executing strategic plans to increase sales and market share. Reporting to the Managing Director and working closely with sales and estimating. This is a challenging but extremely exciting and rewarding role, a great opportunity to be part of a stable organisation experiencing growth and opening a new office in the North West of England. Primary Responsibilities Develop and implement a strategic business development plan to achieve sales and revenue targets. Identify new business opportunities across public and private sector clients. Generate leads through networking, referrals, market intelligence and industry events. Build a strong pipeline of opportunities across M&E installation, maintenance and project services. Attend client meetings, site visits and industry exhibitions. Deliver compelling presentations and proposals to prospective clients. Convert enquiries into profitable contracts. Develop and maintain strong relationships with consultants, contractors, developers, end users and key decision makers. Become a trusted advisor to clients by understanding their operational and project requirements. Manage existing accounts while identifying opportunities for growth. Ensure excellent customer service throughout the sales process. Work closely with estimating and operations teams to prepare competitive tenders. Assist in pricing strategies and commercial negotiations. Review contract requirements and ensure client expectations are achievable. Support contract mobilisation following successful award. Monitor market trends and competitor activity. Identify emerging sectors and future opportunities. Maintain knowledge of industry standards, regulations and legislation. Provide regular sales forecasting and market analysis. Key Requirements HNC/HND Electrical Engineering or Building Services Engineering A minimum of 3 years of business development experience in M&E services. Proven track record of successfully driving sales, securing new business, and increasing market share in a competitive environment. Excellent negotiation, communication, and interpersonal skills. Strong analytical and problem-solving abilities with a strategic mindset. Ability to work independently and as part of a team, managing multiple priorities. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Right to work in the UK What We Offer Competitive salary and benefits package including private healthcare and health cash plan policy Fully expensed company car 25 days annual leave + Bank Holidays Company pension scheme A collaborative and supportive work culture
The Solution Auto
Service Advisor
The Solution Auto Bury St. Edmunds, Suffolk
Service Advisor Franchised Motor Dealership - Bury St Edmunds Our client is looking for a driven experienced Service Advisor to join their prestige aftersales department. We are looking for a Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers. Salary: Basic up to 32,500 OTE: 40,000+ Monday to Friday 8am - 6pm 1 in 2 Saturdays What they can offer: Drive a great deal with discounts on new and used cars, plus servicing offers Company pension scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. If you're looking for a new challenge, apply today with an up to date CV and we can get started. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Aug 07, 2026
Full time
Service Advisor Franchised Motor Dealership - Bury St Edmunds Our client is looking for a driven experienced Service Advisor to join their prestige aftersales department. We are looking for a Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers. Salary: Basic up to 32,500 OTE: 40,000+ Monday to Friday 8am - 6pm 1 in 2 Saturdays What they can offer: Drive a great deal with discounts on new and used cars, plus servicing offers Company pension scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. If you're looking for a new challenge, apply today with an up to date CV and we can get started. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
The Solution Auto
Service Advisor
The Solution Auto Cambridge, Cambridgeshire
Service Advisor Franchised Motor Dealership - Cambridge Our client is looking for a driven experienced Service Advisor to join their prestige aftersales department. We are looking for a Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers. Salary: Basic up to 32,000 OTE: 40,000+ Monday to Friday 8am - 6pm 1 in 3 Saturdays What they can offer: Drive a great deal with discounts on new and used cars, plus servicing offers Company pension scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. If you're looking for a new challenge, apply today with an up to date CV and we can get started. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Aug 07, 2026
Full time
Service Advisor Franchised Motor Dealership - Cambridge Our client is looking for a driven experienced Service Advisor to join their prestige aftersales department. We are looking for a Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers. Salary: Basic up to 32,000 OTE: 40,000+ Monday to Friday 8am - 6pm 1 in 3 Saturdays What they can offer: Drive a great deal with discounts on new and used cars, plus servicing offers Company pension scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. If you're looking for a new challenge, apply today with an up to date CV and we can get started. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Amida Consulting Solutions Ltd
Energy Advisor
Amida Consulting Solutions Ltd Cheltenham, Gloucestershire
FULL AND PART TIME (MIN 3 FULL DAYS) ON OFFER Do you want a role where you can genuinely make a difference to people's lives? Are you looking for flexibility as well as unparalleled daily support and a very generous holiday allowance? Do you have a full UK driving licence and access to a vehicle? We are looking for a compassionate, community-focused individual for our client which supports households facing energy-related challenges. This is an incredibly varied and rewarding role combining home visits, telephone advice, advocacy and community outreach. You will help people understand their options, access support schemes and overcome issues with energy providers, often supporting some of the most vulnerable members of the community. Duties will include: Providing one-to-one advice and support to households. Advocating with energy suppliers to resolve problems and secure positive outcomes. Helping people access grants, funding and support schemes. Building relationships with local organisations and referral partners. Delivering talks, outreach sessions and attending community events. Maintaining accurate records and case notes. Ensuring services are delivered safely, professionally and in line with safeguarding requirements. We are looking for: You will be empathetic, organised and a confident communicator who enjoys helping others. We are particularly interested in people with experience in community work, advice services, housing, support work, welfare, customer advocacy or the charity sector. You will have: Experience supporting vulnerable individuals or communities. Strong problem-solving and relationship-building skills. The ability to work independently and manage your own workload. Excellent communication and record-keeping skills. A genuine commitment to improving people's lives. Knowledge of energy, housing or community support services would be advantageous but isn't necessarily essential. If you are looking for a rewarding role where your work has a real impact every day, we would love to hear from you. Full job descriptions will be released to candidates after an initial screening call. Please note you must live in the advertised area to qualify for this role. Please note a full UK driving licence and access to a vehicle is essential to be considered for this role. Amida is an equal opportunities recruitment business and we welcome applications from all demographics.
Aug 07, 2026
Full time
FULL AND PART TIME (MIN 3 FULL DAYS) ON OFFER Do you want a role where you can genuinely make a difference to people's lives? Are you looking for flexibility as well as unparalleled daily support and a very generous holiday allowance? Do you have a full UK driving licence and access to a vehicle? We are looking for a compassionate, community-focused individual for our client which supports households facing energy-related challenges. This is an incredibly varied and rewarding role combining home visits, telephone advice, advocacy and community outreach. You will help people understand their options, access support schemes and overcome issues with energy providers, often supporting some of the most vulnerable members of the community. Duties will include: Providing one-to-one advice and support to households. Advocating with energy suppliers to resolve problems and secure positive outcomes. Helping people access grants, funding and support schemes. Building relationships with local organisations and referral partners. Delivering talks, outreach sessions and attending community events. Maintaining accurate records and case notes. Ensuring services are delivered safely, professionally and in line with safeguarding requirements. We are looking for: You will be empathetic, organised and a confident communicator who enjoys helping others. We are particularly interested in people with experience in community work, advice services, housing, support work, welfare, customer advocacy or the charity sector. You will have: Experience supporting vulnerable individuals or communities. Strong problem-solving and relationship-building skills. The ability to work independently and manage your own workload. Excellent communication and record-keeping skills. A genuine commitment to improving people's lives. Knowledge of energy, housing or community support services would be advantageous but isn't necessarily essential. If you are looking for a rewarding role where your work has a real impact every day, we would love to hear from you. Full job descriptions will be released to candidates after an initial screening call. Please note you must live in the advertised area to qualify for this role. Please note a full UK driving licence and access to a vehicle is essential to be considered for this role. Amida is an equal opportunities recruitment business and we welcome applications from all demographics.
Manpower UK Ltd
Customer Service Advisor
Manpower UK Ltd
Customer Service Advisor Shift Times: Monday - Friday 8am - 6pm. 37 hour week Pay Rate: 12.94 (after 12 weeks) starting on 12.71 Location: West Strand Business Park in Preston, PR1 8UY We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor supporting on the TFC campaign. Tax-Free Childcare (TFC) is a scheme for Government support towards the cost of childcare for working families. In this role you would be supporting families and making a difference by helping them. In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals. What we are looking for : Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need. At a minimum you should have: A positive attitude and a can-do spirit Flexibility and the ability to adapt to new situations Excellent communication skills, both written and verbal The ability to work independently and as part of a team A passion for providing excellent customer service What we offer: As a valued employee of the Manpower, you'll have access to a range of amazing benefits; We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement. Staff discounts (range of lifestyle goods and services) Pension contribution Personal Accident Insurance Eye care vouchers Referral Schemes Save-As-You-Earn-Scheme MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal) If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Aug 07, 2026
Seasonal
Customer Service Advisor Shift Times: Monday - Friday 8am - 6pm. 37 hour week Pay Rate: 12.94 (after 12 weeks) starting on 12.71 Location: West Strand Business Park in Preston, PR1 8UY We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor supporting on the TFC campaign. Tax-Free Childcare (TFC) is a scheme for Government support towards the cost of childcare for working families. In this role you would be supporting families and making a difference by helping them. In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals. What we are looking for : Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need. At a minimum you should have: A positive attitude and a can-do spirit Flexibility and the ability to adapt to new situations Excellent communication skills, both written and verbal The ability to work independently and as part of a team A passion for providing excellent customer service What we offer: As a valued employee of the Manpower, you'll have access to a range of amazing benefits; We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement. Staff discounts (range of lifestyle goods and services) Pension contribution Personal Accident Insurance Eye care vouchers Referral Schemes Save-As-You-Earn-Scheme MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal) If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Amida Consulting Solutions Ltd
Energy Advisor
Amida Consulting Solutions Ltd Gloucester, Gloucestershire
FULL AND PART TIME (3 FULL DAYS) A WEEK ON OFFER Do you want a role where you can genuinely make a difference to people's lives? Are you looking for flexibility as well as unparalleled daily support and a very generous holiday allowance? Do you have a full UK driving licence and access to a vehicle? We are looking for a compassionate, community-focused individual for our client which supports households facing energy-related challenges. This is an incredibly varied and rewarding role combining home visits, telephone advice, advocacy and community outreach. You will help people understand their options, access support schemes and overcome issues with energy providers, often supporting some of the most vulnerable members of the community. Duties will include: Providing one-to-one advice and support to households. Advocating with energy suppliers to resolve problems and secure positive outcomes. Helping people access grants, funding and support schemes. Building relationships with local organisations and referral partners. Delivering talks, outreach sessions and attending community events. Maintaining accurate records and case notes. Ensuring services are delivered safely, professionally and in line with safeguarding requirements. We are looking for: You will be empathetic, organised and a confident communicator who enjoys helping others. We are particularly interested in people with experience in community work, advice services, housing, support work, welfare, customer advocacy or the charity sector. You will have: Experience supporting vulnerable individuals or communities. Strong problem-solving and relationship-building skills. The ability to work independently and manage your own workload. Excellent communication and record-keeping skills. A genuine commitment to improving people's lives. Knowledge of energy, housing or community support services would be advantageous but isn't necessarily essential. If you are looking for a rewarding role where your work has a real impact every day, we would love to hear from you. Full job descriptions will be released to candidates after an initial screening call. Please note you must live in the advertised area to qualify for this role. Please note a full UK driving licence and access to a vehicle is essential to be considered for this role. Amida is an equal opportunities recruitment business and we welcome applications from all demographics.
Aug 07, 2026
Full time
FULL AND PART TIME (3 FULL DAYS) A WEEK ON OFFER Do you want a role where you can genuinely make a difference to people's lives? Are you looking for flexibility as well as unparalleled daily support and a very generous holiday allowance? Do you have a full UK driving licence and access to a vehicle? We are looking for a compassionate, community-focused individual for our client which supports households facing energy-related challenges. This is an incredibly varied and rewarding role combining home visits, telephone advice, advocacy and community outreach. You will help people understand their options, access support schemes and overcome issues with energy providers, often supporting some of the most vulnerable members of the community. Duties will include: Providing one-to-one advice and support to households. Advocating with energy suppliers to resolve problems and secure positive outcomes. Helping people access grants, funding and support schemes. Building relationships with local organisations and referral partners. Delivering talks, outreach sessions and attending community events. Maintaining accurate records and case notes. Ensuring services are delivered safely, professionally and in line with safeguarding requirements. We are looking for: You will be empathetic, organised and a confident communicator who enjoys helping others. We are particularly interested in people with experience in community work, advice services, housing, support work, welfare, customer advocacy or the charity sector. You will have: Experience supporting vulnerable individuals or communities. Strong problem-solving and relationship-building skills. The ability to work independently and manage your own workload. Excellent communication and record-keeping skills. A genuine commitment to improving people's lives. Knowledge of energy, housing or community support services would be advantageous but isn't necessarily essential. If you are looking for a rewarding role where your work has a real impact every day, we would love to hear from you. Full job descriptions will be released to candidates after an initial screening call. Please note you must live in the advertised area to qualify for this role. Please note a full UK driving licence and access to a vehicle is essential to be considered for this role. Amida is an equal opportunities recruitment business and we welcome applications from all demographics.
Search
Senior Customer Service Advisor
Search City, Leeds
Senior Customer Service Advisor Location: Leeds, City Centre (Office-Based Role) Salary: 35,000 Per Annum + Company Bonus Hours of Work : Between 8.00am - 8.00pm - Monday - Friday (Some Saturday working required) Key Responsibilities: Support customers with complex cases, providing expert guidance and practical solutions. Deliver end-to-end case management, including assessments, recommendations, and ongoing support. Resolve challenging situations by identifying issues and driving positive outcomes. Provide support to vulnerable customers and manage high-risk cases appropriately. Offer specialist guidance on complex queries and scenarios. Work within regulatory, governance, and safeguarding frameworks. Develop tailored action plans and maintain accurate records. Contribute to service improvements by identifying trends and recommending enhancements. About You Strong empathy and resilience managing complex or sensitive situations. Comfortable making informed decisions without relying on processes. Able to assess information, identify solutions, and take ownership of outcomes. Excellent communication skills, with the ability to adapt your approach to different audiences. Confident handling challenging conversations. Skilled at building trust and maintaining constructive relationships. Strong problem-solving and analytical abilities. Experience supporting vulnerable customers, working in regulated environments, or providing specialist advice is beneficial but not essential. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Aug 07, 2026
Full time
Senior Customer Service Advisor Location: Leeds, City Centre (Office-Based Role) Salary: 35,000 Per Annum + Company Bonus Hours of Work : Between 8.00am - 8.00pm - Monday - Friday (Some Saturday working required) Key Responsibilities: Support customers with complex cases, providing expert guidance and practical solutions. Deliver end-to-end case management, including assessments, recommendations, and ongoing support. Resolve challenging situations by identifying issues and driving positive outcomes. Provide support to vulnerable customers and manage high-risk cases appropriately. Offer specialist guidance on complex queries and scenarios. Work within regulatory, governance, and safeguarding frameworks. Develop tailored action plans and maintain accurate records. Contribute to service improvements by identifying trends and recommending enhancements. About You Strong empathy and resilience managing complex or sensitive situations. Comfortable making informed decisions without relying on processes. Able to assess information, identify solutions, and take ownership of outcomes. Excellent communication skills, with the ability to adapt your approach to different audiences. Confident handling challenging conversations. Skilled at building trust and maintaining constructive relationships. Strong problem-solving and analytical abilities. Experience supporting vulnerable customers, working in regulated environments, or providing specialist advice is beneficial but not essential. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Coyles
Customer Service Advisor
Coyles City, Liverpool
I am seeking a number of Customer Services Advisors where you will be the first point of contact, advise and information Key responsibilities You will be a self starter who is able to own quiries through to resolution be able to confidently use Microsoft tools, emails and internet/intranet A very good empathtic telephone manner is needed working in a call centre enviroment Full training will be provided
Aug 07, 2026
Contractor
I am seeking a number of Customer Services Advisors where you will be the first point of contact, advise and information Key responsibilities You will be a self starter who is able to own quiries through to resolution be able to confidently use Microsoft tools, emails and internet/intranet A very good empathtic telephone manner is needed working in a call centre enviroment Full training will be provided
Red Recruitment
Customer Service Advisor
Red Recruitment
Customer Service Advisor Are you a natural at building relationships with people? Passionate about making a difference to vulnerable people's lives? Red Recruitment is recruiting a Customer Service Advisor for our client based in Norwich who specialises in 24/7 Care solutions on a full-time basis. This role is a mix of sales and customer service , making it perfect for a natural communicator who can spot opportunities looking to grow or expand their sales experience. If you have an empathetic approach and like working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers, this could be your next opportunity. Benefits and Package for Customer Service Advisor: Salary: 24,979.50 Per Annum with on-target earnings (Average OTE 36,000) Hours: 37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm Contract: Permanent Location: Norwich Hybrid (70% in Office) 233 hours annual leave holiday increasing with length of service. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Customer Service Advisor: Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care Generate and convert sales leads through proactive outreach and effective engagement Provide accurate product information and tailored recommendations Build strong customer relationships to encourage repeat business and loyalty Identify and promote upgrade opportunities that enhance safety, independence, and quality of life Clearly explain the benefits of upgraded devices and services Achieve and exceed individual and team sales targets, KPIs, and revenue objectives Spot up-selling and cross-selling opportunities in every interaction Prepare accurate quotations, process orders, and ensure timely follow-up Key Skills and Experience of Customer Service Advisor: Have an excellent telephone manner Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell Are reliable, trustworthy and motivated 1 Year experience in customer facing role and display great customer service skills Comfortable using a CRM although training is provided Confident in both an inbound and outbound calling role If you have the relevant skills and experience as a Customer Service Advisor and are interested in the position, please apply now! Red Recruitment (Agency)
Aug 07, 2026
Full time
Customer Service Advisor Are you a natural at building relationships with people? Passionate about making a difference to vulnerable people's lives? Red Recruitment is recruiting a Customer Service Advisor for our client based in Norwich who specialises in 24/7 Care solutions on a full-time basis. This role is a mix of sales and customer service , making it perfect for a natural communicator who can spot opportunities looking to grow or expand their sales experience. If you have an empathetic approach and like working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers, this could be your next opportunity. Benefits and Package for Customer Service Advisor: Salary: 24,979.50 Per Annum with on-target earnings (Average OTE 36,000) Hours: 37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm Contract: Permanent Location: Norwich Hybrid (70% in Office) 233 hours annual leave holiday increasing with length of service. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Customer Service Advisor: Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care Generate and convert sales leads through proactive outreach and effective engagement Provide accurate product information and tailored recommendations Build strong customer relationships to encourage repeat business and loyalty Identify and promote upgrade opportunities that enhance safety, independence, and quality of life Clearly explain the benefits of upgraded devices and services Achieve and exceed individual and team sales targets, KPIs, and revenue objectives Spot up-selling and cross-selling opportunities in every interaction Prepare accurate quotations, process orders, and ensure timely follow-up Key Skills and Experience of Customer Service Advisor: Have an excellent telephone manner Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell Are reliable, trustworthy and motivated 1 Year experience in customer facing role and display great customer service skills Comfortable using a CRM although training is provided Confident in both an inbound and outbound calling role If you have the relevant skills and experience as a Customer Service Advisor and are interested in the position, please apply now! Red Recruitment (Agency)
CMC Markets
Compliance Officer
CMC Markets
CMC is looking for an experienced Compliance Officer to join our Compliance team. This is a Second Line of Defence role supporting the delivery of an effective UK Compliance function across CMC's UK regulated firms, with responsibility for contributing to both compliance advisory activity and risk-based monitoring oversight. The role helps ensure that the business receives clear, practical and timely regulatory advice, while also supporting the identification, assessment and management of key compliance risks through the Compliance Risk Assessment and Compliance Monitoring Programme. The role will work closely with Compliance colleagues, business stakeholders, support functions and wider Group teams to help ensure that regulatory obligations are understood, embedded and monitored effectively across relevant business areas. This includes supporting commercial and regulatory change projects, new product initiatives, thematic reviews, control testing, Management Information, governance reporting and the tracking of remediation actions. The successful candidate will be expected to provide constructive challenge, build strong stakeholder relationships and support a joined-up approach across the UK Compliance function. The role will also contribute to the continued enhancement of the UK Compliance Framework by identifying emerging risks, control gaps, trends and opportunities for improvement, while promoting a strong compliance culture and supporting good customer outcomes, including the firm's Consumer Duty obligations. Please note that this is an onsite role that will require you to work within our London office (near Liverpool street) 5 days on site per week. Key Responsibilities: Provide day-to-day regulatory advice to the business, helping ensure activities are conducted in line with CMC Markets' regulatory obligations. Support the delivery and development of the Compliance Risk Assessment and risk-based Compliance Monitoring Programme. Assist with monitoring, testing and thematic reviews; performing file reviews, sampling, data analysis and control effectiveness assessments, identifying issues, trends, control gaps and potential improvements. Act as Compliance stakeholder or lead for key commercial, regulatory change and new product initiatives, liaising with stakeholders and escalating issues where appropriate. Support responses to regulatory, audit, counterparty and third-party information requests. Draft clear working papers, policies, review reports, Management Information and governance reporting for Compliance colleagues, senior stakeholders and relevant committees. Track remediation actions, liaise with stakeholders on agreed action points and support follow-up testing to confirm issues have been addressed. Build effective relationships with the business, support functions, Group Compliance, Risk, CASS and other second-line stakeholders to support a joined-up Compliance approach. Work closely with the wider Compliance team, including monitoring, policy and training colleagues, to share best practice and strengthen the UK Compliance Framework. Promote a strong compliance culture across the business, including the continued embedding of Consumer Duty obligations. Keep up to date with regulatory, legislative and business changes, updating relevant compliance frameworks, policies and programmes where required. Proactively suggest enhancements to improve the efficiency and effectiveness of the UK Compliance Framework. Maintain personal and professional development, including completion of relevant regulatory and legislative training. Ensure confidentiality is maintained and provide a clear, fair, consistent and professional service when dealing with clients, customers, colleagues and external stakeholders. Undertake any other reasonable duties, training or working hours consistent with the level of responsibility of the role. Key Skills & Experience: Relevant experience in a (non- AML) regulatory compliance/monitoring role Good knowledge and understanding of FCA (COBS, SYSC, CASS, PRIN etc) Advanced proficiency in Microsoft PowerPoint, Excel, and Word, with strong capability in preparing presentations, analysing data, and producing high-quality documentation. Experience working with Internal/External Auditors Ability to work effectively under pressure and manage competing priorities within tight deadlines. Strong attention to detail and willingness to learn Clear written and verbal communication skills Analytical and enquiring nature, ability to solve problems Excellent organisational skills Ability to independently manage tasks CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age
Aug 07, 2026
Full time
CMC is looking for an experienced Compliance Officer to join our Compliance team. This is a Second Line of Defence role supporting the delivery of an effective UK Compliance function across CMC's UK regulated firms, with responsibility for contributing to both compliance advisory activity and risk-based monitoring oversight. The role helps ensure that the business receives clear, practical and timely regulatory advice, while also supporting the identification, assessment and management of key compliance risks through the Compliance Risk Assessment and Compliance Monitoring Programme. The role will work closely with Compliance colleagues, business stakeholders, support functions and wider Group teams to help ensure that regulatory obligations are understood, embedded and monitored effectively across relevant business areas. This includes supporting commercial and regulatory change projects, new product initiatives, thematic reviews, control testing, Management Information, governance reporting and the tracking of remediation actions. The successful candidate will be expected to provide constructive challenge, build strong stakeholder relationships and support a joined-up approach across the UK Compliance function. The role will also contribute to the continued enhancement of the UK Compliance Framework by identifying emerging risks, control gaps, trends and opportunities for improvement, while promoting a strong compliance culture and supporting good customer outcomes, including the firm's Consumer Duty obligations. Please note that this is an onsite role that will require you to work within our London office (near Liverpool street) 5 days on site per week. Key Responsibilities: Provide day-to-day regulatory advice to the business, helping ensure activities are conducted in line with CMC Markets' regulatory obligations. Support the delivery and development of the Compliance Risk Assessment and risk-based Compliance Monitoring Programme. Assist with monitoring, testing and thematic reviews; performing file reviews, sampling, data analysis and control effectiveness assessments, identifying issues, trends, control gaps and potential improvements. Act as Compliance stakeholder or lead for key commercial, regulatory change and new product initiatives, liaising with stakeholders and escalating issues where appropriate. Support responses to regulatory, audit, counterparty and third-party information requests. Draft clear working papers, policies, review reports, Management Information and governance reporting for Compliance colleagues, senior stakeholders and relevant committees. Track remediation actions, liaise with stakeholders on agreed action points and support follow-up testing to confirm issues have been addressed. Build effective relationships with the business, support functions, Group Compliance, Risk, CASS and other second-line stakeholders to support a joined-up Compliance approach. Work closely with the wider Compliance team, including monitoring, policy and training colleagues, to share best practice and strengthen the UK Compliance Framework. Promote a strong compliance culture across the business, including the continued embedding of Consumer Duty obligations. Keep up to date with regulatory, legislative and business changes, updating relevant compliance frameworks, policies and programmes where required. Proactively suggest enhancements to improve the efficiency and effectiveness of the UK Compliance Framework. Maintain personal and professional development, including completion of relevant regulatory and legislative training. Ensure confidentiality is maintained and provide a clear, fair, consistent and professional service when dealing with clients, customers, colleagues and external stakeholders. Undertake any other reasonable duties, training or working hours consistent with the level of responsibility of the role. Key Skills & Experience: Relevant experience in a (non- AML) regulatory compliance/monitoring role Good knowledge and understanding of FCA (COBS, SYSC, CASS, PRIN etc) Advanced proficiency in Microsoft PowerPoint, Excel, and Word, with strong capability in preparing presentations, analysing data, and producing high-quality documentation. Experience working with Internal/External Auditors Ability to work effectively under pressure and manage competing priorities within tight deadlines. Strong attention to detail and willingness to learn Clear written and verbal communication skills Analytical and enquiring nature, ability to solve problems Excellent organisational skills Ability to independently manage tasks CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age

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