Client Manager (Accountant) Location: Waterlooville, Hampshire Contract Type: Permanent Hours: Full-time (36.5 hours per week) Working Pattern: Office-based with 2 days working from home available Salary: £53,500 - £58,000 The Opportunity Our client is a rapidly growing, forward-thinking accountancy practice that combines traditional values with a modern approach to supporting small businesses. They pride themselves on fostering a collaborative, supportive culture where learning, development and teamwork are at the heart of everything they do. This is an excellent opportunity for an experienced accountant who enjoys managing client relationships, leading a team, and delivering high-quality accountancy and advisory services. The Role As a Client Manager , you will manage your own portfolio of clients while leading a small team of accountants, providing technical guidance, mentoring, and ensuring exceptional client service. Key Responsibilities Manage the preparation, review and submission of statutory accounts and tax returns for: Sole Traders Partnerships Limited Companies Maintain responsibility for your own portfolio of clients. Review and check work completed by junior team members. Supervise, mentor and develop a small accounting team. Manage workloads to ensure all statutory deadlines are met. Provide technical support and constructive feedback to team members. Assist with planning and monitoring team performance, including KPIs and timesheets. Build strong relationships with clients through regular communication by phone, email and meetings. Onboard new clients and support their transition into the business. Advise clients on tax planning and tax efficiency. Provide business advisory support, including: Cash flow forecasting Budgeting Pricing guidance Prepare, review and complete bookkeeping, VAT returns and CIS where required. Conduct year-end client meetings. Carry out client fee reviews. Maintain accurate electronic records and client documentation. Liaise with HMRC and Companies House to resolve client queries. Deliver bookkeeping or accounting training to clients where appropriate. Maintain Continuing Professional Development (CPD). Attend networking events when required. Requirements Essential ACCA, ACA or equivalent fully qualified accountant. Minimum 5 years' experience working within an accountancy practice. Strong experience managing a varied portfolio of clients. Able to independently prepare and review: Statutory accounts Corporation Tax returns Self Assessment Tax Returns Experience working with: Sole Traders Partnerships Limited Companies Strong tax knowledge with the ability to advise clients. Previous experience supervising or mentoring junior staff. Experience using: Xero QuickBooks Dext FreeAgent Strong Microsoft Office skills, particularly Excel and Word. Skills & Attributes The successful candidate will: Be highly organised with excellent time management skills. Be able to prioritise workloads and meet deadlines. Have excellent written and verbal communication skills. Be confident explaining complex financial information in a simple manner. Enjoy building long-term client relationships. Take a proactive and solutions-focused approach. Be committed to continuous learning and professional development. Have a collaborative and supportive management style. Take pride in delivering exceptional client service. Benefits Competitive salary of £53,500 - £58,000 Hybrid working (2 days working from home) Opportunity to join a growing and ambitious accountancy practice. Supportive and collaborative team environment. Ongoing professional development and training. Genuine opportunities for career progression.
Aug 13, 2026
Full time
Client Manager (Accountant) Location: Waterlooville, Hampshire Contract Type: Permanent Hours: Full-time (36.5 hours per week) Working Pattern: Office-based with 2 days working from home available Salary: £53,500 - £58,000 The Opportunity Our client is a rapidly growing, forward-thinking accountancy practice that combines traditional values with a modern approach to supporting small businesses. They pride themselves on fostering a collaborative, supportive culture where learning, development and teamwork are at the heart of everything they do. This is an excellent opportunity for an experienced accountant who enjoys managing client relationships, leading a team, and delivering high-quality accountancy and advisory services. The Role As a Client Manager , you will manage your own portfolio of clients while leading a small team of accountants, providing technical guidance, mentoring, and ensuring exceptional client service. Key Responsibilities Manage the preparation, review and submission of statutory accounts and tax returns for: Sole Traders Partnerships Limited Companies Maintain responsibility for your own portfolio of clients. Review and check work completed by junior team members. Supervise, mentor and develop a small accounting team. Manage workloads to ensure all statutory deadlines are met. Provide technical support and constructive feedback to team members. Assist with planning and monitoring team performance, including KPIs and timesheets. Build strong relationships with clients through regular communication by phone, email and meetings. Onboard new clients and support their transition into the business. Advise clients on tax planning and tax efficiency. Provide business advisory support, including: Cash flow forecasting Budgeting Pricing guidance Prepare, review and complete bookkeeping, VAT returns and CIS where required. Conduct year-end client meetings. Carry out client fee reviews. Maintain accurate electronic records and client documentation. Liaise with HMRC and Companies House to resolve client queries. Deliver bookkeeping or accounting training to clients where appropriate. Maintain Continuing Professional Development (CPD). Attend networking events when required. Requirements Essential ACCA, ACA or equivalent fully qualified accountant. Minimum 5 years' experience working within an accountancy practice. Strong experience managing a varied portfolio of clients. Able to independently prepare and review: Statutory accounts Corporation Tax returns Self Assessment Tax Returns Experience working with: Sole Traders Partnerships Limited Companies Strong tax knowledge with the ability to advise clients. Previous experience supervising or mentoring junior staff. Experience using: Xero QuickBooks Dext FreeAgent Strong Microsoft Office skills, particularly Excel and Word. Skills & Attributes The successful candidate will: Be highly organised with excellent time management skills. Be able to prioritise workloads and meet deadlines. Have excellent written and verbal communication skills. Be confident explaining complex financial information in a simple manner. Enjoy building long-term client relationships. Take a proactive and solutions-focused approach. Be committed to continuous learning and professional development. Have a collaborative and supportive management style. Take pride in delivering exceptional client service. Benefits Competitive salary of £53,500 - £58,000 Hybrid working (2 days working from home) Opportunity to join a growing and ambitious accountancy practice. Supportive and collaborative team environment. Ongoing professional development and training. Genuine opportunities for career progression.
Private Client Manager Luxury Retail Central London Highly Competitive Salary Build relationships. Curate experiences. Sell the exceptional. Not every luxury retail role is about managing a sales floor. Some are about opening doors that others can't. We're exclusively partnering with one of the world's most prestigious luxury fashion houses to appoint a Private Client Manager for one of its flagship London boutiques. This is a rare opportunity to take ownership of the boutique's private client strategy, developing relationships with Ultra High Net Worth individuals, curating unforgettable experiences and driving the growth of some of the brand's most exclusive product categories. If you've built a reputation for delivering exceptional client experiences, cultivating long-term relationships and confidently handling significant transactions, this could be the career-defining opportunity you've been waiting for. The Opportunity As the boutique's Private Client Manager, you'll become the driving force behind its most valuable client relationships. Working alongside an exceptional leadership team, you'll identify new opportunities, develop an exclusive portfolio of private clients and create personalised experiences that go far beyond traditional luxury retail. You'll lead private appointments, develop bespoke client journeys and work across some of the brand's most prestigious collections, ensuring every interaction reflects the highest standards of luxury service. This is a position where commercial success is built through trust, discretion and genuine relationship management rather than transactional selling. What You'll Be Doing Building and nurturing long-term relationships with Ultra High Net Worth and Very Important Clients (VICs). Identifying and developing new private client opportunities through networking, referrals and existing relationships. Leading private appointments and delivering exceptional luxury experiences. Driving sales across exclusive collections including Fine Jewellery, bespoke services, Made-to-Measure, Made-to-Order and other high-value categories. Partnering with specialist teams to deliver seamless bespoke projects and special orders. Supporting exclusive client events, launches and private shopping experiences. Using CRM and client insights to build meaningful, long-term engagement strategies. Acting as the boutique's ambassador for private client development while inspiring colleagues to deliver exceptional client experiences. About You You'll already be operating within the luxury retail sector and have a proven ability to build meaningful relationships with discerning clientele. Perhaps you're currently a Senior Client Advisor, Department Manager, Boutique Manager, Private Client Advisor or Client Development Manager looking for your next challenge. Most importantly, you'll understand that luxury is built on relationships, trust and exceptional service. We're particularly interested in individuals who have experience within luxury fashion, fine jewellery, watches, bespoke tailoring or other premium client-focused environments where personalised service is at the heart of every interaction. What's In It For You? Performance-related bonus Exceptional benefits package Genuine long-term career progression within an internationally renowned luxury group The opportunity to work with one of the most exclusive client portfolios in luxury retail A rare chance to shape and grow a newly established function within a flagship boutique If you're passionate about creating extraordinary client experiences and want to be part of one of luxury retail's most exciting opportunities, we'd love to hear from you. Apply today for a confidential conversation. BH36876
Aug 13, 2026
Full time
Private Client Manager Luxury Retail Central London Highly Competitive Salary Build relationships. Curate experiences. Sell the exceptional. Not every luxury retail role is about managing a sales floor. Some are about opening doors that others can't. We're exclusively partnering with one of the world's most prestigious luxury fashion houses to appoint a Private Client Manager for one of its flagship London boutiques. This is a rare opportunity to take ownership of the boutique's private client strategy, developing relationships with Ultra High Net Worth individuals, curating unforgettable experiences and driving the growth of some of the brand's most exclusive product categories. If you've built a reputation for delivering exceptional client experiences, cultivating long-term relationships and confidently handling significant transactions, this could be the career-defining opportunity you've been waiting for. The Opportunity As the boutique's Private Client Manager, you'll become the driving force behind its most valuable client relationships. Working alongside an exceptional leadership team, you'll identify new opportunities, develop an exclusive portfolio of private clients and create personalised experiences that go far beyond traditional luxury retail. You'll lead private appointments, develop bespoke client journeys and work across some of the brand's most prestigious collections, ensuring every interaction reflects the highest standards of luxury service. This is a position where commercial success is built through trust, discretion and genuine relationship management rather than transactional selling. What You'll Be Doing Building and nurturing long-term relationships with Ultra High Net Worth and Very Important Clients (VICs). Identifying and developing new private client opportunities through networking, referrals and existing relationships. Leading private appointments and delivering exceptional luxury experiences. Driving sales across exclusive collections including Fine Jewellery, bespoke services, Made-to-Measure, Made-to-Order and other high-value categories. Partnering with specialist teams to deliver seamless bespoke projects and special orders. Supporting exclusive client events, launches and private shopping experiences. Using CRM and client insights to build meaningful, long-term engagement strategies. Acting as the boutique's ambassador for private client development while inspiring colleagues to deliver exceptional client experiences. About You You'll already be operating within the luxury retail sector and have a proven ability to build meaningful relationships with discerning clientele. Perhaps you're currently a Senior Client Advisor, Department Manager, Boutique Manager, Private Client Advisor or Client Development Manager looking for your next challenge. Most importantly, you'll understand that luxury is built on relationships, trust and exceptional service. We're particularly interested in individuals who have experience within luxury fashion, fine jewellery, watches, bespoke tailoring or other premium client-focused environments where personalised service is at the heart of every interaction. What's In It For You? Performance-related bonus Exceptional benefits package Genuine long-term career progression within an internationally renowned luxury group The opportunity to work with one of the most exclusive client portfolios in luxury retail A rare chance to shape and grow a newly established function within a flagship boutique If you're passionate about creating extraordinary client experiences and want to be part of one of luxury retail's most exciting opportunities, we'd love to hear from you. Apply today for a confidential conversation. BH36876
Job Title: New Client Enquiry Coordinator Location: South Manchester / Hybrid (50% remote after probation) Salary : £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400) Job type: Full Time, Permanent Start Date: Tuesday 1st September 2026 About Us: Established in 2000, Express Solicitors is an award-winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year-on-year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest-rated firms in the sector. The Role: As the first point of contact, you'll play a vital role in welcoming new clients and guiding them through the early stages of their legal journey. You'll handle enquiries via phone and email, ensuring each person feels cared for, listened to and understood. This position offers a fantastic opportunity to join a supportive and fun team, with clear paths for career progression-over 50% of our Specialist Team hires are internal promotions, 14 of which were promoted within the last 12 months! Responsibilities: Deliver a 5-star client experience from the first contact Respond to enquiries by phone and email with professionalism and empathy Gather essential information to assess the validity of claims Maintain accurate client records using our case management system Collaborate with a high-performing team to ensure every enquiry is handled efficiently Person Specification: Outstanding communication and listening skills Confidence in handling sensitive conversations A friendly, professional, and proactive approach Strong IT and organisational skills A desire to learn, grow, and succeed Ability to build rapport and gain client commitment A team player mindset Salary: Base salary of £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400 Working Pattern & Hours: Our team work on a rotation of one week of early shifts then one week of late shifts. Early Shift: :30 - 16:30 on Friday) Late Shift: :00 - 19:30 on Friday) You will be required to work one weekend shift every third weekend, with a day off in lieu in the week, both of which will be fixed following initial training. Weekends/Bank Holidays 10:00-18:00 Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days plus time in lieu for any bank holidays worked. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role.
Aug 13, 2026
Full time
Job Title: New Client Enquiry Coordinator Location: South Manchester / Hybrid (50% remote after probation) Salary : £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400) Job type: Full Time, Permanent Start Date: Tuesday 1st September 2026 About Us: Established in 2000, Express Solicitors is an award-winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year-on-year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest-rated firms in the sector. The Role: As the first point of contact, you'll play a vital role in welcoming new clients and guiding them through the early stages of their legal journey. You'll handle enquiries via phone and email, ensuring each person feels cared for, listened to and understood. This position offers a fantastic opportunity to join a supportive and fun team, with clear paths for career progression-over 50% of our Specialist Team hires are internal promotions, 14 of which were promoted within the last 12 months! Responsibilities: Deliver a 5-star client experience from the first contact Respond to enquiries by phone and email with professionalism and empathy Gather essential information to assess the validity of claims Maintain accurate client records using our case management system Collaborate with a high-performing team to ensure every enquiry is handled efficiently Person Specification: Outstanding communication and listening skills Confidence in handling sensitive conversations A friendly, professional, and proactive approach Strong IT and organisational skills A desire to learn, grow, and succeed Ability to build rapport and gain client commitment A team player mindset Salary: Base salary of £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400 Working Pattern & Hours: Our team work on a rotation of one week of early shifts then one week of late shifts. Early Shift: :30 - 16:30 on Friday) Late Shift: :00 - 19:30 on Friday) You will be required to work one weekend shift every third weekend, with a day off in lieu in the week, both of which will be fixed following initial training. Weekends/Bank Holidays 10:00-18:00 Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days plus time in lieu for any bank holidays worked. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role.
THE RECRUITMENT SOLUTION (LONDON) LTD
Portsmouth, Hampshire
Service Advisors,Do you want to earn 41k+ OTE working as a Service Advisor? Working with a progressive, supportive and well respected dealer group and a fantastic LUXURY brand! If so, The Recruitment Solution have the perfect role for you! The opportunity is based within their successful dealership in the Portsmouth area. The ideal candidate will have main dealer experience, excellent customer service, upsales and administration skills. If you have experience with RTC, One Link and Kerridge this would be a distinct advantage. Why Apply for this Service Advisor vacancy?• Fantastic career opportunities, • State of the art resources and training • Company Pension• Performance Bonus • Company Benefits Scheme • Long Service Holiday Reward • Enhanced Family Planning Policy • Share Save Scheme • Your Birthday Off• You get to be a part of a LUXURY brand, who provide you with excellent support• Market leading £41,000+ OTE Service Advisor Requirements• You will be responsible for meeting and greeting customers into the service reception• Booking in vehicles• Raising and closing job cards• Gaining authorisations for work to be carried out• Liaising with the workshop in regards to work in progress• Arranging courtesy cars using the one link system• Costing, invoicing, customer handovers and up-selling. If you feel this Service Advisor role is of interest please call Daniel Walton today on or send your CV to alternatively you can call Daniel directly on . If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company then apply today!We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers.Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Aug 13, 2026
Full time
Service Advisors,Do you want to earn 41k+ OTE working as a Service Advisor? Working with a progressive, supportive and well respected dealer group and a fantastic LUXURY brand! If so, The Recruitment Solution have the perfect role for you! The opportunity is based within their successful dealership in the Portsmouth area. The ideal candidate will have main dealer experience, excellent customer service, upsales and administration skills. If you have experience with RTC, One Link and Kerridge this would be a distinct advantage. Why Apply for this Service Advisor vacancy?• Fantastic career opportunities, • State of the art resources and training • Company Pension• Performance Bonus • Company Benefits Scheme • Long Service Holiday Reward • Enhanced Family Planning Policy • Share Save Scheme • Your Birthday Off• You get to be a part of a LUXURY brand, who provide you with excellent support• Market leading £41,000+ OTE Service Advisor Requirements• You will be responsible for meeting and greeting customers into the service reception• Booking in vehicles• Raising and closing job cards• Gaining authorisations for work to be carried out• Liaising with the workshop in regards to work in progress• Arranging courtesy cars using the one link system• Costing, invoicing, customer handovers and up-selling. If you feel this Service Advisor role is of interest please call Daniel Walton today on or send your CV to alternatively you can call Daniel directly on . If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company then apply today!We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers.Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
About the role As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real difference to everyday life. This is a face-to-face, target-driven role where resilience, confidence and motivation are key click apply for full job details
Aug 13, 2026
Full time
About the role As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real difference to everyday life. This is a face-to-face, target-driven role where resilience, confidence and motivation are key click apply for full job details
What's in it for you? Full training provided with an excellent opportunity to build a career within the finance and credit sector Performance related bonus scheme Generous holiday allowance including public holidays Pension, life insurance and wellbeing support Gym membership and referral programme Casual dress and on site parking Genuine career progression opportunities, with many senior leaders having developed from entry level positions Must have's A calm, empathetic and professional approach when speaking with customers Strong listening and communication skills Confidence managing telephone conversations Excellent attention to detail and the ability to maintain accurate records Ability to handle sensitive conversations with discretion and professionalism Good organisational and time management skills Nice to have's Previous customer service experience GCSEs, A Levels or equivalent qualifications So, what will you be doing? Speaking with customers who may be experiencing financial difficulties Understanding individual circumstances through effective questioning and active listening Agreeing fair and sustainable repayment solutions on behalf of clients Maintaining accurate and detailed call notes Delivering excellent customer service while balancing client requirements Building positive relationships with customers through supportive and professional conversations Working as part of a collaborative team to achieve service and performance objectives Helpful extras Ideal for someone looking to start or develop a career within financial services Full support and training provided from day one Opportunity to join a people focused organisation working with recognised household brands Interested? Send your CV to i2i Recruitment today! Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful.
Aug 13, 2026
Full time
What's in it for you? Full training provided with an excellent opportunity to build a career within the finance and credit sector Performance related bonus scheme Generous holiday allowance including public holidays Pension, life insurance and wellbeing support Gym membership and referral programme Casual dress and on site parking Genuine career progression opportunities, with many senior leaders having developed from entry level positions Must have's A calm, empathetic and professional approach when speaking with customers Strong listening and communication skills Confidence managing telephone conversations Excellent attention to detail and the ability to maintain accurate records Ability to handle sensitive conversations with discretion and professionalism Good organisational and time management skills Nice to have's Previous customer service experience GCSEs, A Levels or equivalent qualifications So, what will you be doing? Speaking with customers who may be experiencing financial difficulties Understanding individual circumstances through effective questioning and active listening Agreeing fair and sustainable repayment solutions on behalf of clients Maintaining accurate and detailed call notes Delivering excellent customer service while balancing client requirements Building positive relationships with customers through supportive and professional conversations Working as part of a collaborative team to achieve service and performance objectives Helpful extras Ideal for someone looking to start or develop a career within financial services Full support and training provided from day one Opportunity to join a people focused organisation working with recognised household brands Interested? Send your CV to i2i Recruitment today! Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful.
Fraud Strategy and Analytics Analyst Industry: Investment Banking Location: London Role Type: Permanent Work Setup: Onsite Who We Are We are a consultancy operating within Robert Walters, the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds. The Role We have an exciting new opportunity for a Fraud Strategy and Analytics Analyst to join Robert Walters as a Consultant where you will benefit from permanent employment with Robert Walters and will be deployed on an assignment with one of our clients, a leading US Investment Bank. In return, we will provide you with the opportunity to develop your skills with ongoing training and professional support. This role sits at the intersection of fraud strategy and data analytics, supporting the development and optimisation of fraud strategies to manage losses, improve fraud prevention and enhance customer outcomes. The successful candidate will have a minimum of 3+ years experience working in fraud, ideally within a UK or European bank, combined with strong data analytics skills. You will use data to understand fraud trends and losses, investigate the root causes of issues and develop analytical solutions that support effective fraud strategies and rules. You will work closely with Fraud, Operations, Product and Modelling teams, translating data and analysis into practical recommendations and improvements to fraud strategy. Key Responsibilities Analyse fraud losses, trends, customer behaviour and strategy performance to identify emerging risks, root causes and opportunities for improvement. Support the development, enhancement and optimisation of fraud strategies, rules and processes within relevant risk, control, compliance and regulatory frameworks. Use SQL and Python to investigate fraud-related issues, analyse large datasets, identify trends and develop analytical solutions to support decision-making. Understand data flows across systems and processes, identifying appropriate data sources to answer fraud, customer and business-related questions. Build and maintain dashboards and reporting that monitor fraud losses, trends, customer impact and the effectiveness of fraud strategies. Investigate changes in fraud performance and recommend clear, actionable responses to technical and non-technical stakeholders. Collaborate with Fraud, Operations, Product and Modelling teams to implement effective fraud solutions, improve analytical capabilities and maintain awareness of UK and European banking trends and best practice. Required Experience and Skills Minimum of three years' experience in fraud analytics, fraud operations or fraud risk, ideally within a UK or European bank or other financial services organisation. Experience working with fraud losses, fraud strategies, fraud rules, fraud controls and related performance metrics. Strong analytical and problem-solving skills, with the ability to identify trends, anomalies, root causes and actionable insights from data. Advanced SQL and Python skills, with experience analysing large, complex datasets and developing analytical solutions. Strong Excel skills, with practical experience producing analysis, MI, dashboards and data visualisations. Good understanding of data flows, data sources and data structures, with the ability to identify and use appropriate data to solve business problems. Excellent stakeholder management and communication skills, including the ability to work collaboratively with Fraud, Operations, Product and Modelling/Analytics teams and present findings clearly to varied audiences. Desirable Skills Experience with Looker. Experience with Git/GitHub or similar version control tools. Experience working with banking, payments or other financial services data. Looker and GitHub are desirable rather than essential and can be learned in the role. Important This is a fraud strategy and data analytics role, rather than a pure data science or engineering position. Machine learning modelling and data engineering experience are not required. The ideal candidate will be able to take a fraud problem, understand the underlying data, investigate the root cause using SQL and Python, and turn the analysis into practical recommendations for improving fraud strategy and managing fraud losses. What's Next If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
Aug 13, 2026
Full time
Fraud Strategy and Analytics Analyst Industry: Investment Banking Location: London Role Type: Permanent Work Setup: Onsite Who We Are We are a consultancy operating within Robert Walters, the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds. The Role We have an exciting new opportunity for a Fraud Strategy and Analytics Analyst to join Robert Walters as a Consultant where you will benefit from permanent employment with Robert Walters and will be deployed on an assignment with one of our clients, a leading US Investment Bank. In return, we will provide you with the opportunity to develop your skills with ongoing training and professional support. This role sits at the intersection of fraud strategy and data analytics, supporting the development and optimisation of fraud strategies to manage losses, improve fraud prevention and enhance customer outcomes. The successful candidate will have a minimum of 3+ years experience working in fraud, ideally within a UK or European bank, combined with strong data analytics skills. You will use data to understand fraud trends and losses, investigate the root causes of issues and develop analytical solutions that support effective fraud strategies and rules. You will work closely with Fraud, Operations, Product and Modelling teams, translating data and analysis into practical recommendations and improvements to fraud strategy. Key Responsibilities Analyse fraud losses, trends, customer behaviour and strategy performance to identify emerging risks, root causes and opportunities for improvement. Support the development, enhancement and optimisation of fraud strategies, rules and processes within relevant risk, control, compliance and regulatory frameworks. Use SQL and Python to investigate fraud-related issues, analyse large datasets, identify trends and develop analytical solutions to support decision-making. Understand data flows across systems and processes, identifying appropriate data sources to answer fraud, customer and business-related questions. Build and maintain dashboards and reporting that monitor fraud losses, trends, customer impact and the effectiveness of fraud strategies. Investigate changes in fraud performance and recommend clear, actionable responses to technical and non-technical stakeholders. Collaborate with Fraud, Operations, Product and Modelling teams to implement effective fraud solutions, improve analytical capabilities and maintain awareness of UK and European banking trends and best practice. Required Experience and Skills Minimum of three years' experience in fraud analytics, fraud operations or fraud risk, ideally within a UK or European bank or other financial services organisation. Experience working with fraud losses, fraud strategies, fraud rules, fraud controls and related performance metrics. Strong analytical and problem-solving skills, with the ability to identify trends, anomalies, root causes and actionable insights from data. Advanced SQL and Python skills, with experience analysing large, complex datasets and developing analytical solutions. Strong Excel skills, with practical experience producing analysis, MI, dashboards and data visualisations. Good understanding of data flows, data sources and data structures, with the ability to identify and use appropriate data to solve business problems. Excellent stakeholder management and communication skills, including the ability to work collaboratively with Fraud, Operations, Product and Modelling/Analytics teams and present findings clearly to varied audiences. Desirable Skills Experience with Looker. Experience with Git/GitHub or similar version control tools. Experience working with banking, payments or other financial services data. Looker and GitHub are desirable rather than essential and can be learned in the role. Important This is a fraud strategy and data analytics role, rather than a pure data science or engineering position. Machine learning modelling and data engineering experience are not required. The ideal candidate will be able to take a fraud problem, understand the underlying data, investigate the root cause using SQL and Python, and turn the analysis into practical recommendations for improving fraud strategy and managing fraud losses. What's Next If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
Service Advisor£28,000 - £33,000 + Training + Monthly Bonus + Overtime + Excellent Company Benefits Paddock Wood, Kent Do you have a passion for providing nothing other than excellent customer service, looking to develop a career within the automotive industry?On offer is an excellent opportunity to join a close-knit & passionate team in a well-established company where you can progress your earnings and develop your skills.This company are a service centre for a renowned and highly successful car manufacturer. Leaders in their marketplace, they work with top of the range vehicles and technologies and have been offering high quality services for three decades. They are now looking for the right person to join their expanding service advisory team.This exciting role would suit a candidate, looking to develop both their customer-facing and technical skills in a growing company that offers fantastic training and a competitive salary. The role: Customer liaison, administrative and technical tasks Working in a close knit team of experts Monthly bonus The person: Excellent customer service skills Hands-on training from industry professionals Commutable to Paddock Wood Reference Number: BBBH277960To apply for this role or to be considered for further roles, please click "Apply Now" or contact James Baker at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Aug 13, 2026
Full time
Service Advisor£28,000 - £33,000 + Training + Monthly Bonus + Overtime + Excellent Company Benefits Paddock Wood, Kent Do you have a passion for providing nothing other than excellent customer service, looking to develop a career within the automotive industry?On offer is an excellent opportunity to join a close-knit & passionate team in a well-established company where you can progress your earnings and develop your skills.This company are a service centre for a renowned and highly successful car manufacturer. Leaders in their marketplace, they work with top of the range vehicles and technologies and have been offering high quality services for three decades. They are now looking for the right person to join their expanding service advisory team.This exciting role would suit a candidate, looking to develop both their customer-facing and technical skills in a growing company that offers fantastic training and a competitive salary. The role: Customer liaison, administrative and technical tasks Working in a close knit team of experts Monthly bonus The person: Excellent customer service skills Hands-on training from industry professionals Commutable to Paddock Wood Reference Number: BBBH277960To apply for this role or to be considered for further roles, please click "Apply Now" or contact James Baker at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Permanent Position: Network Consulting Systems Engineer - Pre-Sales Consultant Location: Hybrid - 2 days a week in London office (M4 Corridor) Salary: £75k -£110k base + Bonus + Travel Allowance + Benefits Reference: 20699 About the Opportunity Our client is a globally recognised technology solutions provider delivering advanced networking, cloud, automation and digital infrastructure solutions to some of the world's largest enterprises, telecommunications providers and managed service organisations. With a strong culture of innovation, collaboration and continuous learning, they invest heavily in their people, technology partnerships and professional development. You'll be joining a high-performing technical team where you'll work on cutting-edge technologies, solve complex customer challenges and help shape the next generation of networking solutions. This is an excellent opportunity to join a business with a strong reputation for technical excellence, outstanding employee development and long-term career progression. The Role As a Network Technology Pre-Sales Consultant , you will act as the primary technical advisor for networking opportunities, partnering closely with customers and internal sales teams throughout the solution life cycle. You'll be responsible for understanding customer business drivers, capturing technical requirements and translating these into innovative, scalable networking solutions. Working across multiple technology domains, you'll develop solution designs, create pre-sales documentation and provide trusted technical guidance that helps customers achieve their strategic objectives. You'll play a key role in qualifying opportunities, presenting solution designs, developing business cases and supporting sales growth across Enterprise, Telecommunications, Managed Service Provider (MSP) and emerging cloud environments. Key Skills & Experience The successful candidate will bring a combination of strong networking expertise, commercial awareness and consultative pre-sales experience, including: 5-10 years' experience in a pre-sales, solutions consulting or technical sales engineering role delivering complex networking and infrastructure solutions. A proven ability to identify customer business challenges and translate them into innovative technology solutions through a consultative approach. Strong experience gathering customer requirements and producing solution designs, technical documentation and commercial pre-sales artefacts, including Bills of Materials (BoMs), Statements of Work (SoWs) and Levels of Effort (LoEs). Excellent customer-facing communication and presentation skills, with the confidence to engage technical specialists, project teams and senior business stakeholders. Strong networking knowledge across at least one leading vendor such as Cisco, Juniper, Arista or Ciena. Experience designing solutions across Enterprise, Service Provider or Data Centre networking environments. Good understanding of optical networking technologies, including Data Centre Interconnect (DCI) and DWDM transport solutions. Knowledge of secure-by-design networking principles, including resilient Data Centre-to-Data Centre connectivity across trusted and untrusted environments. Broad technical understanding of cloud infrastructure technologies including compute, storage, networking, virtualisation, containers and enterprise security. Experience delivering both greenfield deployments and brownfield transformation or migration programmes. Knowledge of modern networking technologies including Network Automation, SDN, Segment Routing (SR/SRv6), Traffic Engineering, IP & Optical Convergence and AI-driven Data Centre Networking would be highly advantageous. Familiarity with recognised industry frameworks such as ITIL, TOGAF, TM Forum or eTOM. Relevant industry certifications are desirable, although equivalent commercial experience will also be considered. Bachelor's degree in a STEM discipline is preferred, although equivalent industry experience is welcomed. Fluent English is essential, with additional European languages considered advantageous. What's on Offer Competitive salary and comprehensive benefits package. Opportunity to work on large-scale networking and digital transformation programmes. Exposure to leading-edge technologies across networking, automation, cloud and AI. Ongoing investment in training, certifications and professional development. Collaborative, innovative working environment with excellent long-term career progression. Hybrid working and regular engagement with customers across the UK and Europe. Travel The role will involve occasional travel across the UK and Europe to support customer engagements, workshops and project activities. Networking People (UK) is acting as an Employment Agency in relation to this vacancy.
Aug 13, 2026
Full time
Permanent Position: Network Consulting Systems Engineer - Pre-Sales Consultant Location: Hybrid - 2 days a week in London office (M4 Corridor) Salary: £75k -£110k base + Bonus + Travel Allowance + Benefits Reference: 20699 About the Opportunity Our client is a globally recognised technology solutions provider delivering advanced networking, cloud, automation and digital infrastructure solutions to some of the world's largest enterprises, telecommunications providers and managed service organisations. With a strong culture of innovation, collaboration and continuous learning, they invest heavily in their people, technology partnerships and professional development. You'll be joining a high-performing technical team where you'll work on cutting-edge technologies, solve complex customer challenges and help shape the next generation of networking solutions. This is an excellent opportunity to join a business with a strong reputation for technical excellence, outstanding employee development and long-term career progression. The Role As a Network Technology Pre-Sales Consultant , you will act as the primary technical advisor for networking opportunities, partnering closely with customers and internal sales teams throughout the solution life cycle. You'll be responsible for understanding customer business drivers, capturing technical requirements and translating these into innovative, scalable networking solutions. Working across multiple technology domains, you'll develop solution designs, create pre-sales documentation and provide trusted technical guidance that helps customers achieve their strategic objectives. You'll play a key role in qualifying opportunities, presenting solution designs, developing business cases and supporting sales growth across Enterprise, Telecommunications, Managed Service Provider (MSP) and emerging cloud environments. Key Skills & Experience The successful candidate will bring a combination of strong networking expertise, commercial awareness and consultative pre-sales experience, including: 5-10 years' experience in a pre-sales, solutions consulting or technical sales engineering role delivering complex networking and infrastructure solutions. A proven ability to identify customer business challenges and translate them into innovative technology solutions through a consultative approach. Strong experience gathering customer requirements and producing solution designs, technical documentation and commercial pre-sales artefacts, including Bills of Materials (BoMs), Statements of Work (SoWs) and Levels of Effort (LoEs). Excellent customer-facing communication and presentation skills, with the confidence to engage technical specialists, project teams and senior business stakeholders. Strong networking knowledge across at least one leading vendor such as Cisco, Juniper, Arista or Ciena. Experience designing solutions across Enterprise, Service Provider or Data Centre networking environments. Good understanding of optical networking technologies, including Data Centre Interconnect (DCI) and DWDM transport solutions. Knowledge of secure-by-design networking principles, including resilient Data Centre-to-Data Centre connectivity across trusted and untrusted environments. Broad technical understanding of cloud infrastructure technologies including compute, storage, networking, virtualisation, containers and enterprise security. Experience delivering both greenfield deployments and brownfield transformation or migration programmes. Knowledge of modern networking technologies including Network Automation, SDN, Segment Routing (SR/SRv6), Traffic Engineering, IP & Optical Convergence and AI-driven Data Centre Networking would be highly advantageous. Familiarity with recognised industry frameworks such as ITIL, TOGAF, TM Forum or eTOM. Relevant industry certifications are desirable, although equivalent commercial experience will also be considered. Bachelor's degree in a STEM discipline is preferred, although equivalent industry experience is welcomed. Fluent English is essential, with additional European languages considered advantageous. What's on Offer Competitive salary and comprehensive benefits package. Opportunity to work on large-scale networking and digital transformation programmes. Exposure to leading-edge technologies across networking, automation, cloud and AI. Ongoing investment in training, certifications and professional development. Collaborative, innovative working environment with excellent long-term career progression. Hybrid working and regular engagement with customers across the UK and Europe. Travel The role will involve occasional travel across the UK and Europe to support customer engagements, workshops and project activities. Networking People (UK) is acting as an Employment Agency in relation to this vacancy.
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Volvo Warrington. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Brand to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Aug 13, 2026
Full time
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Volvo Warrington. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Brand to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Service Advisor Basic £34k, OTE £50k+ Watford Permanent/Full Time Working Hours: Monday to Friday (8am 6pm) / 1 in 4 Saturdays (9am 12pm) Our client, a main dealer group in the Watford area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more please contact us today! This key position has a major part to play in achieving dealership success by providing a professional service to all of our client s aftersales customers. To successfully apply for this role, you will need to have previous experience as a Service Advisor within a main dealership, along with a very stable CV. Duties & Responsibilities of a Service Advisor: Advising on technical queries or issues. Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department. Booking vehicles into the department for work to be carried out. Informing customers of the progress of their vehicle. Cross selling customer repairs and parts. Finalising the invoice on completion of required work. Your Background & Skill: Proven experience working in a busy and demanding dealership, as a Service Advisor. Technical skills and experience are essential. Well-presented and have excellent interpersonal and organisational skills. Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals). Excellent communication skills. For further details on this Service Advisor role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.
Aug 13, 2026
Full time
Service Advisor Basic £34k, OTE £50k+ Watford Permanent/Full Time Working Hours: Monday to Friday (8am 6pm) / 1 in 4 Saturdays (9am 12pm) Our client, a main dealer group in the Watford area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more please contact us today! This key position has a major part to play in achieving dealership success by providing a professional service to all of our client s aftersales customers. To successfully apply for this role, you will need to have previous experience as a Service Advisor within a main dealership, along with a very stable CV. Duties & Responsibilities of a Service Advisor: Advising on technical queries or issues. Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department. Booking vehicles into the department for work to be carried out. Informing customers of the progress of their vehicle. Cross selling customer repairs and parts. Finalising the invoice on completion of required work. Your Background & Skill: Proven experience working in a busy and demanding dealership, as a Service Advisor. Technical skills and experience are essential. Well-presented and have excellent interpersonal and organisational skills. Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals). Excellent communication skills. For further details on this Service Advisor role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.
Part Time Telesales Advisor - Temporary 15.13 - 16.25 per hour Southam (Rural location you must drive to get to this site) Tuesday - Thursday 09:00 - 14:00 IMMEDIATE STARTING Are you looking for nice part time hours? Want an interesting position where you can really get stuck in? Then this is the role for you! We are currently recruiting for a Part Time Telesales Advisor to join a company who needs Telesales Advisors to help over the next couple of months. This organisation sells unique products into a niche industry. This role is immediate starting so we cannot accept someone with a notice period. So what would you be doing? - Sourcing new business using social media & AI. - Making outbound calls to prospective customers & qualifying sales leads - Generating high-quality leads & booking appointments - Recording information and activity on the CRM system But what experience do you need? - Prior Customer Service or Sales experience. - Not to be afraid of making cold outbound calls. - IT literate and technically savvy. - You must be IMMEDIATELY AVAILABLE. - Due to the location you must drive. If this sounds like the role for you then APPLY NOW! Alternatively call Recruitment for more information.
Aug 13, 2026
Full time
Part Time Telesales Advisor - Temporary 15.13 - 16.25 per hour Southam (Rural location you must drive to get to this site) Tuesday - Thursday 09:00 - 14:00 IMMEDIATE STARTING Are you looking for nice part time hours? Want an interesting position where you can really get stuck in? Then this is the role for you! We are currently recruiting for a Part Time Telesales Advisor to join a company who needs Telesales Advisors to help over the next couple of months. This organisation sells unique products into a niche industry. This role is immediate starting so we cannot accept someone with a notice period. So what would you be doing? - Sourcing new business using social media & AI. - Making outbound calls to prospective customers & qualifying sales leads - Generating high-quality leads & booking appointments - Recording information and activity on the CRM system But what experience do you need? - Prior Customer Service or Sales experience. - Not to be afraid of making cold outbound calls. - IT literate and technically savvy. - You must be IMMEDIATELY AVAILABLE. - Due to the location you must drive. If this sounds like the role for you then APPLY NOW! Alternatively call Recruitment for more information.
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner MINI Wolverhampton. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by MINI to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Aug 13, 2026
Full time
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner MINI Wolverhampton. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by MINI to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Customer Service Advisor Altrincham £25,000 Market Leading Firm Great Bonus Scheme My client is a well-established firm dedicated to providing outstanding services to its clients in its core sectors. They are looking for a Customer Service Advisor to join their expanding team based in Altrincham. The ideal candidate will have excellent Customer Service skills, ideally from a Call Centre or Sales background. Job Description for Customer Service Advisor Follow up with all enquiries Answer all emails from clients Assist clients on the phone Take detailed information with regards to cases Ensure that the customer journey is as smooth and efficient as possible Act in a professional and courteous manner at all times Job Skills required for Customer Service Advisor Previous Customer Service experience is essential Highly organised Excellent written and verbal communication skills Strong attention to detail Highly proficient on Microsoft Office Customer Service Advisor Altrincham - WA14 £25,000 Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 48 hours of your application then unfortunately you have been unsuccessful. By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website
Aug 13, 2026
Full time
Customer Service Advisor Altrincham £25,000 Market Leading Firm Great Bonus Scheme My client is a well-established firm dedicated to providing outstanding services to its clients in its core sectors. They are looking for a Customer Service Advisor to join their expanding team based in Altrincham. The ideal candidate will have excellent Customer Service skills, ideally from a Call Centre or Sales background. Job Description for Customer Service Advisor Follow up with all enquiries Answer all emails from clients Assist clients on the phone Take detailed information with regards to cases Ensure that the customer journey is as smooth and efficient as possible Act in a professional and courteous manner at all times Job Skills required for Customer Service Advisor Previous Customer Service experience is essential Highly organised Excellent written and verbal communication skills Strong attention to detail Highly proficient on Microsoft Office Customer Service Advisor Altrincham - WA14 £25,000 Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 48 hours of your application then unfortunately you have been unsuccessful. By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website
About the role As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real difference to everyday life. This is a face-to-face, target-driven role where resilience, confidence and motivation are key click apply for full job details
Aug 13, 2026
Full time
About the role As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real difference to everyday life. This is a face-to-face, target-driven role where resilience, confidence and motivation are key click apply for full job details
Customer Service Advisor - Telephone-Based Location: Bradford BD6 - must be able to also commute to Leeds! Salary: 12.71ph - 24,784.50 per annum Hours: Full-Time - 40hrs per week - rotating shift pattern between 7am-7pm Contract: Temporary ongoing with a chance to go permenant Start date: Must be available to start ASAP! No experience needed - just good work ethic, attitude and people skills! We are recruiting on behalf of a well-established organisation for a Customer Service Advisor to join their busy and supportive customer contact team. This is an excellent opportunity for an individual with strong communication skills who enjoys helping customers and delivering a high standard of service. Offering a hybrid working model, full training, and genuine long-term career prospects, this role would suit someone looking to build a career within customer services. The Role As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries over the telephone and ensuring each interaction is managed professionally and efficiently. You will work closely with colleagues across the business, maintaining accurate records and delivering excellent customer experiences while meeting service standards and response times. Key Responsibilities Managing inbound customer calls in a professional and friendly manner Resolving customer queries and providing accurate information Updating customer records and account information on internal systems Escalating complex enquiries where appropriate Meeting individual and team performance targets Delivering a consistently high level of customer service Working collaboratively with colleagues across departments Skills & Experience Required Excellent verbal and written communication skills Confident and professional telephone manner Strong organisational and time management skills Good attention to detail and accuracy Competent IT skills and confidence using multiple systems Positive, customer-focused approach Ability to work effectively in a fast-paced environment Desirable Previous experience in a customer service or contact centre environment Experience using CRM systems or customer databases What's on Offer? Salary of 24,784.50 per annum Hybrid working arrangement Full training and ongoing support Friendly and supportive team environment Career development and progression opportunities Monday to Friday working pattern with limited Saturday requirements If you're passionate about providing excellent customer service and are looking for a rewarding opportunity with a reputable employer, we'd love to hear from you. Apply today to be considered. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Aug 13, 2026
Full time
Customer Service Advisor - Telephone-Based Location: Bradford BD6 - must be able to also commute to Leeds! Salary: 12.71ph - 24,784.50 per annum Hours: Full-Time - 40hrs per week - rotating shift pattern between 7am-7pm Contract: Temporary ongoing with a chance to go permenant Start date: Must be available to start ASAP! No experience needed - just good work ethic, attitude and people skills! We are recruiting on behalf of a well-established organisation for a Customer Service Advisor to join their busy and supportive customer contact team. This is an excellent opportunity for an individual with strong communication skills who enjoys helping customers and delivering a high standard of service. Offering a hybrid working model, full training, and genuine long-term career prospects, this role would suit someone looking to build a career within customer services. The Role As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries over the telephone and ensuring each interaction is managed professionally and efficiently. You will work closely with colleagues across the business, maintaining accurate records and delivering excellent customer experiences while meeting service standards and response times. Key Responsibilities Managing inbound customer calls in a professional and friendly manner Resolving customer queries and providing accurate information Updating customer records and account information on internal systems Escalating complex enquiries where appropriate Meeting individual and team performance targets Delivering a consistently high level of customer service Working collaboratively with colleagues across departments Skills & Experience Required Excellent verbal and written communication skills Confident and professional telephone manner Strong organisational and time management skills Good attention to detail and accuracy Competent IT skills and confidence using multiple systems Positive, customer-focused approach Ability to work effectively in a fast-paced environment Desirable Previous experience in a customer service or contact centre environment Experience using CRM systems or customer databases What's on Offer? Salary of 24,784.50 per annum Hybrid working arrangement Full training and ongoing support Friendly and supportive team environment Career development and progression opportunities Monday to Friday working pattern with limited Saturday requirements If you're passionate about providing excellent customer service and are looking for a rewarding opportunity with a reputable employer, we'd love to hear from you. Apply today to be considered. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Join AX where our people and purpose drive us forward At AX, we re passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency. Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We re a team that values care, quality, and customer satisfaction. You ll be part of a supportive environment where your work is appreciated, and your development is encouraged. About the role We re looking for a motivated and customer-focused individual to join our New Claims team. The ideal candidate will be resilient, adaptable, and passionate about delivering exceptional service in a fast-paced environment to our customers following their involvement in a non-fault accident. During your Welcome Period you will be required to attend the Fort Dunlop office each working day, upon successful completion, you will be required to attend for a minimum of two days per week. What you ll be doing You will be the first point of contact for customers, playing a key role in converting initial enquiries into active claims. Your focus will be on delivering exceptional service, capturing accurate information, and ensuring a smooth claims process from the outset. handle incoming calls and enquiries, converting them into new claims by delivering outstanding customer service and attention to detail efficiently manage and convert all new claims allocated to you, in line with business targets and service standards proactively engage with referral partners (e.g. car dealerships, fleet companies, body shops, brokers, insurers), customers, and third parties to gather all necessary claim details. accurately record all interactions, claim details, next steps, and timelines in the BackOffice system to ensure clear and up-to-date records support internal and external processes to deliver a seamless and efficient service to all stakeholders use open questioning, active listening, and empathy to capture all relevant claim information, including accident circumstances, third-party details, and driving conditions maintain a professional and empathetic approach throughout the claims process, ensuring customers feel supported and informed. What you ll bring demonstrable success in a fast-paced, target-driven, customer-focused environment previous experience in soft sales is advantageous, though not essential ability to absorb and apply new processes and systems efficiently comfortable using Microsoft Office and adaptable to learning bespoke systems excellent verbal and written communication skills, with the ability to convey information clearly, persuasively, and assertively proven decision-making and problem-solving abilities, with a logical and analytical approach capable of managing professional relationships with colleagues, clients, and business partners effectively proactive, adaptable, and results-oriented, with the ability to work independently and as part of a team a track record of achieving or exceeding performance targets demonstrates behaviours aligned with our core values: Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight. What we offer Up to £27,000 OTE 22 days holiday (plus bank holidays), rising to 27 with service Workplace pension scheme Bupa Private Healthcare (optional) Life Assurance (4x salary) Employee Assistance Programme and wellbeing tools Retail discounts and savings Ongoing professional development and career growth opportunities One charity/volunteering day off per year. Wellbeing, diversity and inclusion For the third year in a row, we are proud to share that we ve won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated. We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace. If our values resonate with you and you re excited about this opportunity, we d love to hear from you. You might be just who we re looking for. REF-(phone number removed)
Aug 13, 2026
Full time
Join AX where our people and purpose drive us forward At AX, we re passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency. Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We re a team that values care, quality, and customer satisfaction. You ll be part of a supportive environment where your work is appreciated, and your development is encouraged. About the role We re looking for a motivated and customer-focused individual to join our New Claims team. The ideal candidate will be resilient, adaptable, and passionate about delivering exceptional service in a fast-paced environment to our customers following their involvement in a non-fault accident. During your Welcome Period you will be required to attend the Fort Dunlop office each working day, upon successful completion, you will be required to attend for a minimum of two days per week. What you ll be doing You will be the first point of contact for customers, playing a key role in converting initial enquiries into active claims. Your focus will be on delivering exceptional service, capturing accurate information, and ensuring a smooth claims process from the outset. handle incoming calls and enquiries, converting them into new claims by delivering outstanding customer service and attention to detail efficiently manage and convert all new claims allocated to you, in line with business targets and service standards proactively engage with referral partners (e.g. car dealerships, fleet companies, body shops, brokers, insurers), customers, and third parties to gather all necessary claim details. accurately record all interactions, claim details, next steps, and timelines in the BackOffice system to ensure clear and up-to-date records support internal and external processes to deliver a seamless and efficient service to all stakeholders use open questioning, active listening, and empathy to capture all relevant claim information, including accident circumstances, third-party details, and driving conditions maintain a professional and empathetic approach throughout the claims process, ensuring customers feel supported and informed. What you ll bring demonstrable success in a fast-paced, target-driven, customer-focused environment previous experience in soft sales is advantageous, though not essential ability to absorb and apply new processes and systems efficiently comfortable using Microsoft Office and adaptable to learning bespoke systems excellent verbal and written communication skills, with the ability to convey information clearly, persuasively, and assertively proven decision-making and problem-solving abilities, with a logical and analytical approach capable of managing professional relationships with colleagues, clients, and business partners effectively proactive, adaptable, and results-oriented, with the ability to work independently and as part of a team a track record of achieving or exceeding performance targets demonstrates behaviours aligned with our core values: Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight. What we offer Up to £27,000 OTE 22 days holiday (plus bank holidays), rising to 27 with service Workplace pension scheme Bupa Private Healthcare (optional) Life Assurance (4x salary) Employee Assistance Programme and wellbeing tools Retail discounts and savings Ongoing professional development and career growth opportunities One charity/volunteering day off per year. Wellbeing, diversity and inclusion For the third year in a row, we are proud to share that we ve won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated. We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace. If our values resonate with you and you re excited about this opportunity, we d love to hear from you. You might be just who we re looking for. REF-(phone number removed)
Great Vibes. Great Rewards. Great Career. Customer Sales Advisor Salary: £27,930 + £4,200 Bonus Potential Are you big on service but driven by results? We're looking for a sharp, energetic Customer Sales Advisor to join our punchy, high-speed office in Tamworth This isn't just about answering phones-it's about building relationships, helping customers find the best solutions, and being part of a team that actually enjoys winning together. Why Join Us? Earn More: A competitive £27,930 base with a clear £4.2k bonus structure. Real Progression: We don't just offer jobs; we offer careers. If you're ambitious, the promotion opportunities are right here. The Atmosphere: A lively, supportive "punchy" office culture where team players thrive. The Role: You'll be the go-to contact for our Contract Catering customers, ensuring they get world-class service while looking for every opportunity to grow their account. Be the Expert: Advise customers on products and switch them to our exclusive brands. Stay Sharp: Respond to queries quickly and process orders with total accuracy. Collaborate: Support our National Account Managers and work closely with your team to hit collective KPIs. Be Proactive: Use your initiative to spot new business leads and keep your customers happy. What We're Looking For: The Right Attitude: You're energetic, enthusiastic, and love talking to people. A Team Player: You care about your colleagues and contribute to a positive office vibe. Service-Driven: You have a background in office-based customer service and a "can-do" approach. Detail-Oriented: You're computer literate and stay organized even when the office is buzzing. Ready to level up your career in a team that rewards your hard work? Apply today!
Aug 13, 2026
Full time
Great Vibes. Great Rewards. Great Career. Customer Sales Advisor Salary: £27,930 + £4,200 Bonus Potential Are you big on service but driven by results? We're looking for a sharp, energetic Customer Sales Advisor to join our punchy, high-speed office in Tamworth This isn't just about answering phones-it's about building relationships, helping customers find the best solutions, and being part of a team that actually enjoys winning together. Why Join Us? Earn More: A competitive £27,930 base with a clear £4.2k bonus structure. Real Progression: We don't just offer jobs; we offer careers. If you're ambitious, the promotion opportunities are right here. The Atmosphere: A lively, supportive "punchy" office culture where team players thrive. The Role: You'll be the go-to contact for our Contract Catering customers, ensuring they get world-class service while looking for every opportunity to grow their account. Be the Expert: Advise customers on products and switch them to our exclusive brands. Stay Sharp: Respond to queries quickly and process orders with total accuracy. Collaborate: Support our National Account Managers and work closely with your team to hit collective KPIs. Be Proactive: Use your initiative to spot new business leads and keep your customers happy. What We're Looking For: The Right Attitude: You're energetic, enthusiastic, and love talking to people. A Team Player: You care about your colleagues and contribute to a positive office vibe. Service-Driven: You have a background in office-based customer service and a "can-do" approach. Detail-Oriented: You're computer literate and stay organized even when the office is buzzing. Ready to level up your career in a team that rewards your hard work? Apply today!
Nationwide Recruitment Service & HR Careers
Newcastle, Staffordshire
Customer Service Advisor Online Marketplaces / Order Support 1-year fixed-term contract Location: Near Stoke-on-Trent (Staffordshire) commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding areas Sector: E-commerce, Online Marketplaces, Customer Service, Order Processing Type: Full-time, Permanent UP to £26,000 and excellent benefits to join an established and expanding business. An exciting new role for a customer service and e-commerce professional; an excellent opportunity as our client is expanding its B2C e-commerce and online marketplace operations and is looking for a proactive Customer Service Advisor to deliver a first-class customer experience across its website and major online platforms. If you enjoy problem-solving, supporting customers, and working in a fast-paced digital environment, this role offers stability, variety and long-term progression. What You ll Be Doing Handling customer enquiries across e-commerce marketplaces (company website + Amazon/eBay-style platforms) Responding via telephone, email and webchat Managing customer accounts, updating details and placing manual orders Working closely with 3PL partners to ensure orders are picked, packed and delivered on time Managing returns and liaising with internal Quality and Product teams Investigating delayed or lost deliveries with couriers and logistics partners Identifying recurring issues and suggesting improvements to product listings and website content Collaborating with internal teams (including Marketing) to support campaigns and maintain brand consistency What We re Looking For Strong customer service experience (B2C, retail, call centre or e-commerce ideal) Excellent communication and listening skills Confident and professional telephone manner Strong IT skills and ability to learn new systems quickly Good working knowledge of Microsoft Office , especially spreadsheets Calm under pressure with strong organisation and prioritisation Customer-focused, solutions-driven and able to make sound decisions Location / Commutable From Stoke-on-Trent, Newcastle-under-Lyme, Kidsgrove, Keele, Chesterton, Cross Heath, Knutton, Wolstanton, Silverdale, Porthill, Bradwell, May Bank, Talke, Audley, Alsagers Bank, Baldwins Gate, Betley, Madeley, Woore, Whitmore, Maer, Loggerheads, Newchapel, Harriseahead, Halmer End and surrounding Staffordshire villages.
Aug 13, 2026
Full time
Customer Service Advisor Online Marketplaces / Order Support 1-year fixed-term contract Location: Near Stoke-on-Trent (Staffordshire) commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding areas Sector: E-commerce, Online Marketplaces, Customer Service, Order Processing Type: Full-time, Permanent UP to £26,000 and excellent benefits to join an established and expanding business. An exciting new role for a customer service and e-commerce professional; an excellent opportunity as our client is expanding its B2C e-commerce and online marketplace operations and is looking for a proactive Customer Service Advisor to deliver a first-class customer experience across its website and major online platforms. If you enjoy problem-solving, supporting customers, and working in a fast-paced digital environment, this role offers stability, variety and long-term progression. What You ll Be Doing Handling customer enquiries across e-commerce marketplaces (company website + Amazon/eBay-style platforms) Responding via telephone, email and webchat Managing customer accounts, updating details and placing manual orders Working closely with 3PL partners to ensure orders are picked, packed and delivered on time Managing returns and liaising with internal Quality and Product teams Investigating delayed or lost deliveries with couriers and logistics partners Identifying recurring issues and suggesting improvements to product listings and website content Collaborating with internal teams (including Marketing) to support campaigns and maintain brand consistency What We re Looking For Strong customer service experience (B2C, retail, call centre or e-commerce ideal) Excellent communication and listening skills Confident and professional telephone manner Strong IT skills and ability to learn new systems quickly Good working knowledge of Microsoft Office , especially spreadsheets Calm under pressure with strong organisation and prioritisation Customer-focused, solutions-driven and able to make sound decisions Location / Commutable From Stoke-on-Trent, Newcastle-under-Lyme, Kidsgrove, Keele, Chesterton, Cross Heath, Knutton, Wolstanton, Silverdale, Porthill, Bradwell, May Bank, Talke, Audley, Alsagers Bank, Baldwins Gate, Betley, Madeley, Woore, Whitmore, Maer, Loggerheads, Newchapel, Harriseahead, Halmer End and surrounding Staffordshire villages.
Join AX where our people and purpose drive us forward At AX, we're passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We're a team that values care, quality, and customer satisfaction. You'll be part of a supportive environment where your work is appreciated, and your development is encouraged. About the role We're looking for a motivated and customer-focused individual to join our New Claims team. The ideal candidate will be resilient, adaptable, and passionate about delivering exceptional service in a fast-paced environment to our customers following their involvement in a non-fault accident. During your Welcome Period you will be required to attend the Fort Dunlop office each working day, upon successful completion, you will be required to attend for a minimum of two days per week. What you'll be doing You will be the first point of contact for customers, playing a key role in converting initial enquiries into active claims. Your focus will be on delivering exceptional service, capturing accurate information, and ensuring a smooth claims process from the outset. handle incoming calls and enquiries, converting them into new claims by delivering outstanding customer service and attention to detail efficiently manage and convert all new claims allocated to you, in line with business targets and service standards proactively engage with referral partners (e.g. car dealerships, fleet companies, body shops, brokers, insurers), customers, and third parties to gather all necessary claim details. accurately record all interactions, claim details, next steps, and timelines in the BackOffice system to ensure clear and up-to-date records support internal and external processes to deliver a seamless and efficient service to all stakeholders use open questioning, active listening, and empathy to capture all relevant claim information, including accident circumstances, third-party details, and driving conditions maintain a professional and empathetic approach throughout the claims process, ensuring customers feel supported and informed. What you'll bring demonstrable success in a fast-paced, target-driven, customer-focused environment previous experience in soft sales is advantageous, though not essential ability to absorb and apply new processes and systems efficiently comfortable using Microsoft Office and adaptable to learning bespoke systems excellent verbal and written communication skills, with the ability to convey information clearly, persuasively, and assertively proven decision-making and problem-solving abilities, with a logical and analytical approach capable of managing professional relationships with colleagues, clients, and business partners effectively proactive, adaptable, and results-oriented, with the ability to work independently and as part of a team a track record of achieving or exceeding performance targets demonstrates behaviours aligned with our core values: Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight. What we offer Up to £27,000 OTE 22 days holiday (plus bank holidays), rising to 27 with service Workplace pension scheme Bupa Private Healthcare (optional) Life Assurance (4x salary) Employee Assistance Programme and wellbeing tools Retail discounts and savings Ongoing professional development and career growth opportunities One charity/volunteering day off per year. Wellbeing, diversity and inclusion For the third year in a row, we are proud to share that we've won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated.We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.If our values resonate with you and you're excited about this opportunity, we'd love to hear from you. You might be just who we're looking for. REF-229904
Aug 13, 2026
Full time
Join AX where our people and purpose drive us forward At AX, we're passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We're a team that values care, quality, and customer satisfaction. You'll be part of a supportive environment where your work is appreciated, and your development is encouraged. About the role We're looking for a motivated and customer-focused individual to join our New Claims team. The ideal candidate will be resilient, adaptable, and passionate about delivering exceptional service in a fast-paced environment to our customers following their involvement in a non-fault accident. During your Welcome Period you will be required to attend the Fort Dunlop office each working day, upon successful completion, you will be required to attend for a minimum of two days per week. What you'll be doing You will be the first point of contact for customers, playing a key role in converting initial enquiries into active claims. Your focus will be on delivering exceptional service, capturing accurate information, and ensuring a smooth claims process from the outset. handle incoming calls and enquiries, converting them into new claims by delivering outstanding customer service and attention to detail efficiently manage and convert all new claims allocated to you, in line with business targets and service standards proactively engage with referral partners (e.g. car dealerships, fleet companies, body shops, brokers, insurers), customers, and third parties to gather all necessary claim details. accurately record all interactions, claim details, next steps, and timelines in the BackOffice system to ensure clear and up-to-date records support internal and external processes to deliver a seamless and efficient service to all stakeholders use open questioning, active listening, and empathy to capture all relevant claim information, including accident circumstances, third-party details, and driving conditions maintain a professional and empathetic approach throughout the claims process, ensuring customers feel supported and informed. What you'll bring demonstrable success in a fast-paced, target-driven, customer-focused environment previous experience in soft sales is advantageous, though not essential ability to absorb and apply new processes and systems efficiently comfortable using Microsoft Office and adaptable to learning bespoke systems excellent verbal and written communication skills, with the ability to convey information clearly, persuasively, and assertively proven decision-making and problem-solving abilities, with a logical and analytical approach capable of managing professional relationships with colleagues, clients, and business partners effectively proactive, adaptable, and results-oriented, with the ability to work independently and as part of a team a track record of achieving or exceeding performance targets demonstrates behaviours aligned with our core values: Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight. What we offer Up to £27,000 OTE 22 days holiday (plus bank holidays), rising to 27 with service Workplace pension scheme Bupa Private Healthcare (optional) Life Assurance (4x salary) Employee Assistance Programme and wellbeing tools Retail discounts and savings Ongoing professional development and career growth opportunities One charity/volunteering day off per year. Wellbeing, diversity and inclusion For the third year in a row, we are proud to share that we've won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated.We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.If our values resonate with you and you're excited about this opportunity, we'd love to hear from you. You might be just who we're looking for. REF-229904
