Global Head of Operations - 15 Alfred Pl, London Contract: Full Time, Monday - Friday Location: London HQ (with travel within the UK and US as required) Reports to: Chief Executive Officer Direct reports: UK Operations Manager, US Operations Manager, New Studio Opening Manager About FACEGYM FACEGYM is the world's first facial fitness studio - a unique concept combining massage techniques with advanced skincare, tools, and technology to lift and sculpt the 40+ muscles of the face. We're in the confidence-boosting business, helping our customers look and feel their best. With studios across the UK and US, including New York and Los Angeles, FACEGYM is entering a new phase of international expansion, including franchise operations in the UK and India. As we scale our corporate studio portfolio, we are strengthening the operational foundations that ensure every studio operates to a world-class standard. Job Summary We are looking for a hands-on, highly organised, and commercially aware Head of Operations to lead the day-to-day running of FACEGYM's corporate studio operations across the UK and US. This is a delivery-focused role at the heart of the business, ensuring our studios are open, compliant, well-maintained, and operating efficiently and consistently to FACEGYM standards. Working closely with the CEO and Head of US, this role is responsible for executing operational strategy with pace, accountability, and excellence across the studio network. You will have direct line management responsibility for the UK Operations Manager, US Operations Manager, and New Studio Opening Manager, ensuring clear accountability and consistent execution across both markets. Franchise involvement will focus primarily on supporting new studio openings through the management of the New Studio Opening Manager, rather than ownership of the broader franchise model. While day-to-day revenue performance sits with the studio and commercial teams, this role will work closely alongside them, contributing to commercial planning and performance while owning operational budgets and cost efficiency across both markets. The successful candidate will be detail-oriented, highly organised, and comfortable operating in a fast-paced environment, with a strong focus on delivery, problem-solving, continuous improvement, and operational excellence. Key ResponsibilitiesOperational Execution & Performance Drive the day-to-day operational management of FACEGYM's corporate studios, ensuring consistent execution of operational standards and priorities. Deliver against core operational KPIs, including studio and equipment uptime, maintenance turnaround times, compliance and licensing status, supplier performance, and operational cost efficiency. Maintain clear visibility of operational performance, identifying issues early and ensuring timely resolution to minimise downtime and disruption. Own and manage operational budgets across both markets, controlling costs, monitoring spend, and driving efficiencies in partnership with Finance. Contribute to studio commercial performance and planning by providing operational input into budgeting, forecasting, and cost-to-serve models, supporting profitable and sustainable studio operations. Corporate Studio Operations (UK & US) Ensure all studios operate under valid and up-to-date licences, permits, and regulatory approvals, including treatment, establishment, and business operating requirements. Partner with Product and Supply Chain teams to ensure consistent availability of treatment consumables and retail stock, minimising stock-outs and service disruption. Lead and develop the UK Operations Manager and US Operations Manager, ensuring alignment, consistency, and strong communication across London, New York, and Los Angeles. Property, Facilities & Maintenance Act as the primary operational contact for studio landlords across all regions, managing lease-related operational matters, service charges, building access, and property issues affecting trading. Plan, coordinate, and oversee renovation, refurbishment, and fit-out projects across UK and US studios, ensuring delivery on time, within budget, and to FACEGYM standards. Manage maintenance schedules, repairs, and equipment servicing across all studios, ensuring rapid resolution of faults and minimal operational disruption. Build and manage a reliable network of contractors and suppliers, negotiating contracts, agreeing service levels, and holding vendors accountable for quality, cost, and responsiveness. Oversee procurement of operational equipment, tools, and consumables, ensuring continuity of supply and value for money. New Studio Openings & Franchise Support Lead and develop the New Studio Opening Manager, ensuring effective support and oversight of new studio openings, operational readiness, and launch delivery. Support franchise launches through the New Studio Opening Manager, ensuring readiness across timelines, training, systems, and operational delivery. Ensure all new studios obtain the necessary licences, permits, and regulatory approvals before opening and maintain compliance thereafter. Regulatory, Licensing, Health & Safety & Risk Ensure compliance with all operational, regulatory, and beauty licensing requirements across the UK and US. Own Special Treatments Licences (UK) and Establishment Licences (New York and Los Angeles), ensuring timely renewals and adherence to local regulations. Own studio risk assessments across all sites, working with FACEGYM's Health & Safety partner to ensure assessments are completed, maintained, and actioned appropriately. Lead the implementation of FACEGYM's Health & Safety policies and chair the Operations & Health & Safety Committee, overseeing incident reporting, risk reviews, and compliance governance. Collaborate with the People team on occupational health matters, ensuring a safe and healthy working environment for all studio teams. Lead business continuity and incident management planning, ensuring studios can respond effectively to operational disruptions, emergencies, and risks. Manage operational insurance matters and related claims in partnership with Legal and Finance. Liaise with legal counsel on regulatory enquiries, operational matters, and contract negotiations as required. Team Leadership Lead, mentor, and develop UK and US operations teams, fostering a culture of accountability, pace, and continuous improvement. Build organisational capability and scalable team structures to support continued growth. Cross-Functional Delivery Partner with Finance, People, Marketing, Education, Product, and Digital teams to drive aligned planning and strong cross-functional execution. Provide operational insight to inform commercial decisions, service development, and studio growth initiatives. Qualifications & Experience Proven experience (8+ years) managing multi-site operations within a service-led, consumer-facing environment such as retail, hospitality, wellness, or beauty. A hands-on, delivery-focused leadership style with the ability to operate strategically and tactically, bringing clarity, pace, and accountability. Demonstrated success in improving operational performance and driving efficiency and consistency across multiple locations. Strong people management experience, with the ability to lead and develop operational leaders across different markets. Experience working across UK and US markets, with a working knowledge of relevant regulatory and licensing requirements (California and New York experience desirable). Strong analytical and problem-solving skills, with the ability to make sound decisions in a fast-paced environment. Experience within a high-growth or scaling business is desirable; exposure to franchising and new site openings would be advantageous.
Aug 08, 2026
Full time
Global Head of Operations - 15 Alfred Pl, London Contract: Full Time, Monday - Friday Location: London HQ (with travel within the UK and US as required) Reports to: Chief Executive Officer Direct reports: UK Operations Manager, US Operations Manager, New Studio Opening Manager About FACEGYM FACEGYM is the world's first facial fitness studio - a unique concept combining massage techniques with advanced skincare, tools, and technology to lift and sculpt the 40+ muscles of the face. We're in the confidence-boosting business, helping our customers look and feel their best. With studios across the UK and US, including New York and Los Angeles, FACEGYM is entering a new phase of international expansion, including franchise operations in the UK and India. As we scale our corporate studio portfolio, we are strengthening the operational foundations that ensure every studio operates to a world-class standard. Job Summary We are looking for a hands-on, highly organised, and commercially aware Head of Operations to lead the day-to-day running of FACEGYM's corporate studio operations across the UK and US. This is a delivery-focused role at the heart of the business, ensuring our studios are open, compliant, well-maintained, and operating efficiently and consistently to FACEGYM standards. Working closely with the CEO and Head of US, this role is responsible for executing operational strategy with pace, accountability, and excellence across the studio network. You will have direct line management responsibility for the UK Operations Manager, US Operations Manager, and New Studio Opening Manager, ensuring clear accountability and consistent execution across both markets. Franchise involvement will focus primarily on supporting new studio openings through the management of the New Studio Opening Manager, rather than ownership of the broader franchise model. While day-to-day revenue performance sits with the studio and commercial teams, this role will work closely alongside them, contributing to commercial planning and performance while owning operational budgets and cost efficiency across both markets. The successful candidate will be detail-oriented, highly organised, and comfortable operating in a fast-paced environment, with a strong focus on delivery, problem-solving, continuous improvement, and operational excellence. Key ResponsibilitiesOperational Execution & Performance Drive the day-to-day operational management of FACEGYM's corporate studios, ensuring consistent execution of operational standards and priorities. Deliver against core operational KPIs, including studio and equipment uptime, maintenance turnaround times, compliance and licensing status, supplier performance, and operational cost efficiency. Maintain clear visibility of operational performance, identifying issues early and ensuring timely resolution to minimise downtime and disruption. Own and manage operational budgets across both markets, controlling costs, monitoring spend, and driving efficiencies in partnership with Finance. Contribute to studio commercial performance and planning by providing operational input into budgeting, forecasting, and cost-to-serve models, supporting profitable and sustainable studio operations. Corporate Studio Operations (UK & US) Ensure all studios operate under valid and up-to-date licences, permits, and regulatory approvals, including treatment, establishment, and business operating requirements. Partner with Product and Supply Chain teams to ensure consistent availability of treatment consumables and retail stock, minimising stock-outs and service disruption. Lead and develop the UK Operations Manager and US Operations Manager, ensuring alignment, consistency, and strong communication across London, New York, and Los Angeles. Property, Facilities & Maintenance Act as the primary operational contact for studio landlords across all regions, managing lease-related operational matters, service charges, building access, and property issues affecting trading. Plan, coordinate, and oversee renovation, refurbishment, and fit-out projects across UK and US studios, ensuring delivery on time, within budget, and to FACEGYM standards. Manage maintenance schedules, repairs, and equipment servicing across all studios, ensuring rapid resolution of faults and minimal operational disruption. Build and manage a reliable network of contractors and suppliers, negotiating contracts, agreeing service levels, and holding vendors accountable for quality, cost, and responsiveness. Oversee procurement of operational equipment, tools, and consumables, ensuring continuity of supply and value for money. New Studio Openings & Franchise Support Lead and develop the New Studio Opening Manager, ensuring effective support and oversight of new studio openings, operational readiness, and launch delivery. Support franchise launches through the New Studio Opening Manager, ensuring readiness across timelines, training, systems, and operational delivery. Ensure all new studios obtain the necessary licences, permits, and regulatory approvals before opening and maintain compliance thereafter. Regulatory, Licensing, Health & Safety & Risk Ensure compliance with all operational, regulatory, and beauty licensing requirements across the UK and US. Own Special Treatments Licences (UK) and Establishment Licences (New York and Los Angeles), ensuring timely renewals and adherence to local regulations. Own studio risk assessments across all sites, working with FACEGYM's Health & Safety partner to ensure assessments are completed, maintained, and actioned appropriately. Lead the implementation of FACEGYM's Health & Safety policies and chair the Operations & Health & Safety Committee, overseeing incident reporting, risk reviews, and compliance governance. Collaborate with the People team on occupational health matters, ensuring a safe and healthy working environment for all studio teams. Lead business continuity and incident management planning, ensuring studios can respond effectively to operational disruptions, emergencies, and risks. Manage operational insurance matters and related claims in partnership with Legal and Finance. Liaise with legal counsel on regulatory enquiries, operational matters, and contract negotiations as required. Team Leadership Lead, mentor, and develop UK and US operations teams, fostering a culture of accountability, pace, and continuous improvement. Build organisational capability and scalable team structures to support continued growth. Cross-Functional Delivery Partner with Finance, People, Marketing, Education, Product, and Digital teams to drive aligned planning and strong cross-functional execution. Provide operational insight to inform commercial decisions, service development, and studio growth initiatives. Qualifications & Experience Proven experience (8+ years) managing multi-site operations within a service-led, consumer-facing environment such as retail, hospitality, wellness, or beauty. A hands-on, delivery-focused leadership style with the ability to operate strategically and tactically, bringing clarity, pace, and accountability. Demonstrated success in improving operational performance and driving efficiency and consistency across multiple locations. Strong people management experience, with the ability to lead and develop operational leaders across different markets. Experience working across UK and US markets, with a working knowledge of relevant regulatory and licensing requirements (California and New York experience desirable). Strong analytical and problem-solving skills, with the ability to make sound decisions in a fast-paced environment. Experience within a high-growth or scaling business is desirable; exposure to franchising and new site openings would be advantageous.
The Altro Group are looking for an experienced and commercially minded FP&A Manager to support both our Floors & Walls and Autoglym businesses. This is a key role within the finance team, responsible for leading the planning, forecasting and reporting processes across the Group. You will play a pivotal role in ensuring high-quality financial insight is delivered to support decision making, while also helping shape the future of reporting through the development of Power BI dashboards and the implementation of our Enterprise Performance Management (EPM) system, Vena. This is an excellent opportunity for someone who enjoys combining strong financial analysis with process improvement, stakeholder engagement, people management and finance transformation projects. The role is full time (37.5 hours per week) and based at our Letchworth Garden City, Hertfordshire HQ. It comes with the benefit of hybrid working (3 days a week in the office) and company funded private medical cover via our provider BUPA. As well as an exciting opportunity and a competitive salary, what do we have offer? Holiday entitlement starts at 25 days (pro rata); if you need a little extra you can buy some more. Company funded private medical via our provider BUPA. A defined contribution pension scheme available for all staff Hopefully never needed, but from day one you will be covered by our life assurance scheme Occupational Sick Pay and an onsite Occupational Health Service Confidential 24-hour life management and personal support service for you and your family Free eye tests are available for all employees A paid day off each year to take part in our volunteering scheme Don t worry about getting parked we have free car parking at all our sites We offer long service awards to all our employees Learning and Development - training and development support, no matter where you are in your career A variety of social events across the group, including the company Christmas party. It might be a long way off but we know it s not always easy to stop working so we provide advice and support to ease the transition to retirement. About you We are seeking a qualified accountant (ACA, ACCA, CIMA or equivalent) with strong FP&A experience gained through budgeting, forecasting, management reporting and long range planning. The successful candidate will have proven experience consolidating financial plans across multiple business units and be confident analysing complex financial information to provide clear, actionable insight. You will have excellent stakeholder management skills with the ability to challenge assumptions constructively, influence decision making and build strong relationships across finance and the wider business. A solid understanding of integrated financial reporting, including the links between the P&L, Balance Sheet and Cash Flow, is essential. The ideal candidate will be highly organised, capable of managing multiple deadlines and priorities, and possess a continuous improvement mindset focused on automation, standardisation and enhancing data quality. Experience developing management reporting frameworks, Power BI dashboards and supporting finance systems or EPM projects, particularly Vena, would be advantageous. So who are Altro? A leading European manufacturer and supplier of premium flooring and wall cladding systems for Healthcare, construction and transport. We have been going strong since 1919. Family owned and run, we share family values; we care about you, each other and what we do. Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. We don t want you to just work here. We want you to belong here. If you have the relevant experience and you re ready for a new challenge, click apply today! We can't wait to hear from you.
Aug 08, 2026
Full time
The Altro Group are looking for an experienced and commercially minded FP&A Manager to support both our Floors & Walls and Autoglym businesses. This is a key role within the finance team, responsible for leading the planning, forecasting and reporting processes across the Group. You will play a pivotal role in ensuring high-quality financial insight is delivered to support decision making, while also helping shape the future of reporting through the development of Power BI dashboards and the implementation of our Enterprise Performance Management (EPM) system, Vena. This is an excellent opportunity for someone who enjoys combining strong financial analysis with process improvement, stakeholder engagement, people management and finance transformation projects. The role is full time (37.5 hours per week) and based at our Letchworth Garden City, Hertfordshire HQ. It comes with the benefit of hybrid working (3 days a week in the office) and company funded private medical cover via our provider BUPA. As well as an exciting opportunity and a competitive salary, what do we have offer? Holiday entitlement starts at 25 days (pro rata); if you need a little extra you can buy some more. Company funded private medical via our provider BUPA. A defined contribution pension scheme available for all staff Hopefully never needed, but from day one you will be covered by our life assurance scheme Occupational Sick Pay and an onsite Occupational Health Service Confidential 24-hour life management and personal support service for you and your family Free eye tests are available for all employees A paid day off each year to take part in our volunteering scheme Don t worry about getting parked we have free car parking at all our sites We offer long service awards to all our employees Learning and Development - training and development support, no matter where you are in your career A variety of social events across the group, including the company Christmas party. It might be a long way off but we know it s not always easy to stop working so we provide advice and support to ease the transition to retirement. About you We are seeking a qualified accountant (ACA, ACCA, CIMA or equivalent) with strong FP&A experience gained through budgeting, forecasting, management reporting and long range planning. The successful candidate will have proven experience consolidating financial plans across multiple business units and be confident analysing complex financial information to provide clear, actionable insight. You will have excellent stakeholder management skills with the ability to challenge assumptions constructively, influence decision making and build strong relationships across finance and the wider business. A solid understanding of integrated financial reporting, including the links between the P&L, Balance Sheet and Cash Flow, is essential. The ideal candidate will be highly organised, capable of managing multiple deadlines and priorities, and possess a continuous improvement mindset focused on automation, standardisation and enhancing data quality. Experience developing management reporting frameworks, Power BI dashboards and supporting finance systems or EPM projects, particularly Vena, would be advantageous. So who are Altro? A leading European manufacturer and supplier of premium flooring and wall cladding systems for Healthcare, construction and transport. We have been going strong since 1919. Family owned and run, we share family values; we care about you, each other and what we do. Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. We don t want you to just work here. We want you to belong here. If you have the relevant experience and you re ready for a new challenge, click apply today! We can't wait to hear from you.
Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're seeking a Maintenance Officer to help us achieve our goals. Joining us at Verwood House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Reporting to the Maintenance Officer, the maintenance team makes sure that we have a clean and well-maintained environment so that residents feel at home and staff can do their jobs well. We offer our colleagues A competitive salary and benefits package 4 weeks holiday plus Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people. What you'll be doing Ensure the home and grounds are kept in a good state of repair and residents have access to all appropriate areas Compliance with Health and Safety legislation throughout the home, including reporting of H&S incidents Carry out day to day repairs and some refurbishment activity to maintain standards in the care home Actively engage with staff, relatives and families as part of the care home team and regularly engage with residents Ensuring that regular safety checks and servicing is carried out on all equipment and accurate records are kept. Having excellent communication with the Home Manager and also the Residents Could you be part of our team? About You: Proven experience in maintenance and repair work Strong troubleshooting and problem-solving skills Ability to operate hand and power tools safely and effectively Excellent communication and teamwork abilities Able to demonstrate Health and Safety awareness through discussion To share our values and demonstrate them at all times "Can-Do" flexible team worker, problem fixer, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Verwood House Verwood House is a luxurious care home in Verwood, Dorset, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.
Aug 08, 2026
Full time
Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're seeking a Maintenance Officer to help us achieve our goals. Joining us at Verwood House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Reporting to the Maintenance Officer, the maintenance team makes sure that we have a clean and well-maintained environment so that residents feel at home and staff can do their jobs well. We offer our colleagues A competitive salary and benefits package 4 weeks holiday plus Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people. What you'll be doing Ensure the home and grounds are kept in a good state of repair and residents have access to all appropriate areas Compliance with Health and Safety legislation throughout the home, including reporting of H&S incidents Carry out day to day repairs and some refurbishment activity to maintain standards in the care home Actively engage with staff, relatives and families as part of the care home team and regularly engage with residents Ensuring that regular safety checks and servicing is carried out on all equipment and accurate records are kept. Having excellent communication with the Home Manager and also the Residents Could you be part of our team? About You: Proven experience in maintenance and repair work Strong troubleshooting and problem-solving skills Ability to operate hand and power tools safely and effectively Excellent communication and teamwork abilities Able to demonstrate Health and Safety awareness through discussion To share our values and demonstrate them at all times "Can-Do" flexible team worker, problem fixer, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Verwood House Verwood House is a luxurious care home in Verwood, Dorset, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.
Altro are looking for an experienced operational leader to take ownership of the UK's national order management function. You will be based at our Letchworth Garden City, Hertfordshire HQ, but will also have responsibility for teams based in Lowestoft, Suffolk and Maiden Newton, Dorset. The role known internally as the National Customer Operations Manager, is a permanent, hybrid working role (3 days a week in the office) with the requirement to travel to our other UK sites from time to time. You'll be responsible for ensuring customer orders and quotations are processed accurately, efficiently and consistently, delivering an outstanding experience for our customers while supporting the commercial success of the business. This is more than a customer service role. We're looking for someone who can think strategically, challenge existing ways of working and drive the future direction of our order management operation. You'll play a key role in shaping processes, improving performance, introducing automation and ensuring the function is ready to support future growth of the company. Working closely with Commercial, Demand Planning, IT and Customer Insight teams, you'll turn business objectives into operational plans and lead continuous improvement initiatives that enhance both efficiency and customer experience. As well as an exciting opportunity and a competitive salary, what do we have offer? Holiday entitlement starts at 25 days (pro rata); if you need a little extra you can buy some more. Company funded private medical via our provider BUPA. A defined contribution pension scheme available for all staff Hopefully never needed, but from day one you will be covered by our life assurance scheme Occupational Sick Pay and an onsite Occupational Health Service Confidential 24-hour life management and personal support service for you and your family Free eye tests are available for all employees A paid day off each year to take part in our volunteering scheme Don t worry about getting parked we have free car parking at all our sites We offer long service awards to all our employees Learning and Development - training and development support, no matter where you are in your career A variety of social events across the group, including the company Christmas party. It might be a long way off but we know it s not always easy to stop working so we provide advice and support to ease the transition to retirement. What we're looking for You'll be an experienced leader with a background in order management, customer operations, commercial operations or a similar environment. You'll have: Experience leading order processing, order fulfilment, customer operations or sales support teams. Experience managing managers and/or multi-site teams. A proven track record of delivering process improvement, operational change and service improvement initiatives. Strong experience working with ERP, CRM and order management systems. Experience identifying and implementing automation opportunities. Excellent stakeholder management skills, with the ability to influence across different functions and levels. Strong analytical and problem-solving skills. A customer-focused approach combined with commercial awareness. The ability to balance strategic thinking with hands-on operational leadership. It would be great if you also have Experience within manufacturing, distribution, construction products or another B2B environment. Experience leading system implementations, digital transformation or operational excellence programmes. Knowledge of Lean, Six Sigma or other continuous improvement methodologies. So who are Altro? A leading European manufacturer and supplier of premium flooring and wall cladding systems for Healthcare, construction and transport. We have been going strong since 1919. Family owned and run, we share family values; we care about you, each other and what we do. Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. We don t want you to just work here. We want you to belong here. If you have the relevant experience and you re ready for a new challenge, click apply today! We can't wait to hear from you.
Aug 08, 2026
Full time
Altro are looking for an experienced operational leader to take ownership of the UK's national order management function. You will be based at our Letchworth Garden City, Hertfordshire HQ, but will also have responsibility for teams based in Lowestoft, Suffolk and Maiden Newton, Dorset. The role known internally as the National Customer Operations Manager, is a permanent, hybrid working role (3 days a week in the office) with the requirement to travel to our other UK sites from time to time. You'll be responsible for ensuring customer orders and quotations are processed accurately, efficiently and consistently, delivering an outstanding experience for our customers while supporting the commercial success of the business. This is more than a customer service role. We're looking for someone who can think strategically, challenge existing ways of working and drive the future direction of our order management operation. You'll play a key role in shaping processes, improving performance, introducing automation and ensuring the function is ready to support future growth of the company. Working closely with Commercial, Demand Planning, IT and Customer Insight teams, you'll turn business objectives into operational plans and lead continuous improvement initiatives that enhance both efficiency and customer experience. As well as an exciting opportunity and a competitive salary, what do we have offer? Holiday entitlement starts at 25 days (pro rata); if you need a little extra you can buy some more. Company funded private medical via our provider BUPA. A defined contribution pension scheme available for all staff Hopefully never needed, but from day one you will be covered by our life assurance scheme Occupational Sick Pay and an onsite Occupational Health Service Confidential 24-hour life management and personal support service for you and your family Free eye tests are available for all employees A paid day off each year to take part in our volunteering scheme Don t worry about getting parked we have free car parking at all our sites We offer long service awards to all our employees Learning and Development - training and development support, no matter where you are in your career A variety of social events across the group, including the company Christmas party. It might be a long way off but we know it s not always easy to stop working so we provide advice and support to ease the transition to retirement. What we're looking for You'll be an experienced leader with a background in order management, customer operations, commercial operations or a similar environment. You'll have: Experience leading order processing, order fulfilment, customer operations or sales support teams. Experience managing managers and/or multi-site teams. A proven track record of delivering process improvement, operational change and service improvement initiatives. Strong experience working with ERP, CRM and order management systems. Experience identifying and implementing automation opportunities. Excellent stakeholder management skills, with the ability to influence across different functions and levels. Strong analytical and problem-solving skills. A customer-focused approach combined with commercial awareness. The ability to balance strategic thinking with hands-on operational leadership. It would be great if you also have Experience within manufacturing, distribution, construction products or another B2B environment. Experience leading system implementations, digital transformation or operational excellence programmes. Knowledge of Lean, Six Sigma or other continuous improvement methodologies. So who are Altro? A leading European manufacturer and supplier of premium flooring and wall cladding systems for Healthcare, construction and transport. We have been going strong since 1919. Family owned and run, we share family values; we care about you, each other and what we do. Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. We don t want you to just work here. We want you to belong here. If you have the relevant experience and you re ready for a new challenge, click apply today! We can't wait to hear from you.
Dorset Police/ Devon and Cornwall Police
Exeter, Devon
Alliance Data Protection Advisor Location: These positions can be based at Police Headquarters, Exeter, Devon, or Winfrith, Dorset, with the flexibility to work up to two days per week from home following the successful completion of the induction period (subject to a suitable home working environment). Salary: Grade 4 - Starts at £27,204 rising by yearly increments to a maximum of £29,859 per annum Vacancy Type: Permanent The closing date for applications is 17/08/2026, 12:00. About the role: Are you interested in information rights? Join our expanding Alliance Data Protection Team as one of three new Alliance Data Protection Advisors, supporting Devon & Cornwall Police and Dorset Police. This role supports the Alliance Data Protection and Information Sharing Manager in helping both Forces comply with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This is an excellent opportunity for someone who enjoys researching information, making sound decisions and providing high-quality customer service. You will play a key role in coordinating and processing Subject Access Requests (SARs) from receipt through to completion, ensuring responses are accurate, compliant and issued within statutory timescales. You will undertake research across multiple systems, work closely with departments across both Forces to gather and verify information, and provide advice to internal and external customers on data protection matters. There will be opportunities to contribute to awareness sessions and workshops, attend meetings across both Forces and develop your professional knowledge through relevant training and networking opportunities. We are looking for organised and detail-focused individuals with an awareness of the Data Protection Act 2018 and GDPR, with strong research and decision-making skills. You will be able to manage and prioritise your workload effectively, produce clear and well-structured written correspondence, and demonstrate confidence using Microsoft Office applications, including Word, Excel and PowerPoint. A formal qualification in Data Protection is desirable; however, candidates who do not currently hold a qualification should be willing to work towards the BCS Foundation Certificate in Data Protection which would be fully funded by the Force. Join us and help ensure that personal information is handled lawfully, fairly and transparently while supporting the vital work of policing across Devon, Cornwall and Dorset. What you get if you join us: If you work for us, you will get access to: A competitive salary with yearly increments. 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time workers). Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties. Access to the Blue Light Card Scheme for discounts and services (requires a one off payment of £5). Company sick pay. Competitive local government pension scheme. Job related equipment, as required. Free onsite parking at many police sites throughout the counties. Access to Group insurance scheme (via salary sacrifice scheme). Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services. Development and training opportunities. Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need. Flexitime, with the ability to undertake your hours flexibly and in line with business need. Hybrid working, with the ability to work remotely at times throughout the working week (once signed off the training plan). To Apply If you feel you are a suitable candidate and would like to work for Devon and Cornwall Police, please click apply to be redirected to our website to complete your application.
Aug 08, 2026
Full time
Alliance Data Protection Advisor Location: These positions can be based at Police Headquarters, Exeter, Devon, or Winfrith, Dorset, with the flexibility to work up to two days per week from home following the successful completion of the induction period (subject to a suitable home working environment). Salary: Grade 4 - Starts at £27,204 rising by yearly increments to a maximum of £29,859 per annum Vacancy Type: Permanent The closing date for applications is 17/08/2026, 12:00. About the role: Are you interested in information rights? Join our expanding Alliance Data Protection Team as one of three new Alliance Data Protection Advisors, supporting Devon & Cornwall Police and Dorset Police. This role supports the Alliance Data Protection and Information Sharing Manager in helping both Forces comply with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This is an excellent opportunity for someone who enjoys researching information, making sound decisions and providing high-quality customer service. You will play a key role in coordinating and processing Subject Access Requests (SARs) from receipt through to completion, ensuring responses are accurate, compliant and issued within statutory timescales. You will undertake research across multiple systems, work closely with departments across both Forces to gather and verify information, and provide advice to internal and external customers on data protection matters. There will be opportunities to contribute to awareness sessions and workshops, attend meetings across both Forces and develop your professional knowledge through relevant training and networking opportunities. We are looking for organised and detail-focused individuals with an awareness of the Data Protection Act 2018 and GDPR, with strong research and decision-making skills. You will be able to manage and prioritise your workload effectively, produce clear and well-structured written correspondence, and demonstrate confidence using Microsoft Office applications, including Word, Excel and PowerPoint. A formal qualification in Data Protection is desirable; however, candidates who do not currently hold a qualification should be willing to work towards the BCS Foundation Certificate in Data Protection which would be fully funded by the Force. Join us and help ensure that personal information is handled lawfully, fairly and transparently while supporting the vital work of policing across Devon, Cornwall and Dorset. What you get if you join us: If you work for us, you will get access to: A competitive salary with yearly increments. 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time workers). Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties. Access to the Blue Light Card Scheme for discounts and services (requires a one off payment of £5). Company sick pay. Competitive local government pension scheme. Job related equipment, as required. Free onsite parking at many police sites throughout the counties. Access to Group insurance scheme (via salary sacrifice scheme). Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services. Development and training opportunities. Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need. Flexitime, with the ability to undertake your hours flexibly and in line with business need. Hybrid working, with the ability to work remotely at times throughout the working week (once signed off the training plan). To Apply If you feel you are a suitable candidate and would like to work for Devon and Cornwall Police, please click apply to be redirected to our website to complete your application.
Security Manager (R30171) Closing Date: 24th August 2026 Location: RG7 4PR, located between Reading and Basingstoke, with free onsite parking. Due to the classified nature of the work involved, there are limited opportunities to work from home in this role. It is anticipated that the successful candidate will spend the majority of their time working on site at AWE Aldermaston . Package: From 48,950 per annum (depending on your suitability, qualifications, and level of experience) A relocation package may be available (terms and conditions apply). Plus allowance for on-call Rota Duty Security Manager role. Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application. Ready to play your part? At AWE, it's not just a job, it's far more than that. Our shared purpose is to help keep the nation safe. Could this role be the opportunity for you to play your part? Join AWE Security - Protecting What Matters Most AWE is seeking exceptional leaders to join our Security Team during one of the most exciting and strategically significant periods in both AWE's and the UK's history. This is more than a job - it is an opportunity to be part of an organisation delivering work of national importance while helping shape the future of security across a complex and evolving environment. We are looking for a Security Manager to join a dynamic team of security subject matter experts, providing leadership and security solutions that enable production, research and development, exercises, trials, and operational activities involving sensitive, explosive, nuclear and conventional assets. The Role As a Security Manager , you will lead people, influence decision-making, and solve complex security challenges in support of critical business operations. You will work collaboratively with stakeholders across AWE to identify risks, develop proportionate security solutions, and ensure effective security governance and assurance. This role requires an individual who is comfortable operating in a fast-paced environment, taking ownership of outcomes, and leading others to achieve high standards of performance. What You'll Be Doing Leading and developing individuals and high-performing teams. Identifying, assessing and mitigating security risks across diverse programmes and operations. Developing and maintaining security management arrangements, policies, standards and requirements. Providing expert security advice to stakeholders across the business. Influencing decision-making through clear communication and evidence-based recommendations. Driving continuous improvement, innovation and the adoption of best practice. Supporting the delivery of security assurance and performance measurement activities. Building collaborative relationships across multidisciplinary teams. Line management responsibilities may form part of this role. Who are we looking for? You may come from a security, project management, engineering, military, regulatory, risk, or other complex operational background. Most importantly, you'll be a motivated leader with a passion for problem-solving and continuous improvement. You will enjoy: Leading and developing people. Solving complex challenges. Driving innovation and improvement. Collaborating to influence positive outcomes. Working in high-stakes environments where the mission matters. Essential Skills and Experience: Strong leadership and stakeholder management skills. Experience identifying, assessing and mitigating risk. Knowledge of governance frameworks, standards or management systems. Excellent communication and influencing skills. Strong organisational skills and ability to manage competing priorities. A proactive, resilient and adaptable approach. Experience We Value: We're particularly interested in candidates with experience in: Security planning and operations. Defence, national security, nuclear or other highly regulated environments. Infrastructure, major programmes or technical projects. Engineering, technology or risk management. Protecting high-value or sensitive assets. Experience in Physical, Personnel, Information or Security Risk Management would be advantageous. What Success Looks Like: You'll deliver effective security outcomes, support organisational objectives, develop high-performing teams, and maintain robust security governance and assurance. If you're ready to lead, influence and make a meaningful contribution to national security, we'd like to hear from you. Work hard, be rewarded: We ask a lot and set the bar high because our work truly matters. In return we offer balance, with award winning benefits including: 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'.
Aug 08, 2026
Full time
Security Manager (R30171) Closing Date: 24th August 2026 Location: RG7 4PR, located between Reading and Basingstoke, with free onsite parking. Due to the classified nature of the work involved, there are limited opportunities to work from home in this role. It is anticipated that the successful candidate will spend the majority of their time working on site at AWE Aldermaston . Package: From 48,950 per annum (depending on your suitability, qualifications, and level of experience) A relocation package may be available (terms and conditions apply). Plus allowance for on-call Rota Duty Security Manager role. Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application. Ready to play your part? At AWE, it's not just a job, it's far more than that. Our shared purpose is to help keep the nation safe. Could this role be the opportunity for you to play your part? Join AWE Security - Protecting What Matters Most AWE is seeking exceptional leaders to join our Security Team during one of the most exciting and strategically significant periods in both AWE's and the UK's history. This is more than a job - it is an opportunity to be part of an organisation delivering work of national importance while helping shape the future of security across a complex and evolving environment. We are looking for a Security Manager to join a dynamic team of security subject matter experts, providing leadership and security solutions that enable production, research and development, exercises, trials, and operational activities involving sensitive, explosive, nuclear and conventional assets. The Role As a Security Manager , you will lead people, influence decision-making, and solve complex security challenges in support of critical business operations. You will work collaboratively with stakeholders across AWE to identify risks, develop proportionate security solutions, and ensure effective security governance and assurance. This role requires an individual who is comfortable operating in a fast-paced environment, taking ownership of outcomes, and leading others to achieve high standards of performance. What You'll Be Doing Leading and developing individuals and high-performing teams. Identifying, assessing and mitigating security risks across diverse programmes and operations. Developing and maintaining security management arrangements, policies, standards and requirements. Providing expert security advice to stakeholders across the business. Influencing decision-making through clear communication and evidence-based recommendations. Driving continuous improvement, innovation and the adoption of best practice. Supporting the delivery of security assurance and performance measurement activities. Building collaborative relationships across multidisciplinary teams. Line management responsibilities may form part of this role. Who are we looking for? You may come from a security, project management, engineering, military, regulatory, risk, or other complex operational background. Most importantly, you'll be a motivated leader with a passion for problem-solving and continuous improvement. You will enjoy: Leading and developing people. Solving complex challenges. Driving innovation and improvement. Collaborating to influence positive outcomes. Working in high-stakes environments where the mission matters. Essential Skills and Experience: Strong leadership and stakeholder management skills. Experience identifying, assessing and mitigating risk. Knowledge of governance frameworks, standards or management systems. Excellent communication and influencing skills. Strong organisational skills and ability to manage competing priorities. A proactive, resilient and adaptable approach. Experience We Value: We're particularly interested in candidates with experience in: Security planning and operations. Defence, national security, nuclear or other highly regulated environments. Infrastructure, major programmes or technical projects. Engineering, technology or risk management. Protecting high-value or sensitive assets. Experience in Physical, Personnel, Information or Security Risk Management would be advantageous. What Success Looks Like: You'll deliver effective security outcomes, support organisational objectives, develop high-performing teams, and maintain robust security governance and assurance. If you're ready to lead, influence and make a meaningful contribution to national security, we'd like to hear from you. Work hard, be rewarded: We ask a lot and set the bar high because our work truly matters. In return we offer balance, with award winning benefits including: 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'.
At Marlfield, we're looking for a passionate and motivated Assistant Unit Manager to join our vibrant team. You'll be at the heart of our home, leading shifts, and ensuring everything runs smoothly in the absence of our Deputy and Registered Manager. Your dedication will help us provide high quality care and ensure our services promote the physical and emotional wellbeing of our residents. What you'll do: Lead with confidence: Use your expertise to inspire and guide our team, monitor performance and identify training opportunities. Manage daily operations: Deputise for senior leaders, manage staff and resources, handle admission assessments and CQC notifications. Deliver exceptional care: Work closely with residents to create and implement care plans and Mental Capacity assessments, ensuring seamless handovers. Drive improvement: Conduct quality assurance audits and coach team members to maintain our high standards. What we're looking for: Relevant experience: Successful track record of working with older adults in health or social care. Good IT skills: MO365 experience (including Word, Outlook and Excel) and a willingness to expand your knowledge. Strong leader: Lead by example, using best practice to role model high standards of work. Great communication and interpersonal skills: Adapt your style to meet the diverse needs of our residents. Compassionate: Show patience, empathy, and respect in every interaction, always putting our residents first. Why join us? Make a difference: Help ensure our residents can participate in meaningful activities, communicate effectively and manage daily living tasks. The role can be emotionally challenging at times, but your commitment will have a lasting impact on the lives of others. Supportive environment: Work in a friendly and collaborative team who feel proud of the work they do to support people in our community. Professional growth: We invest in your future. With ongoing development opportunities, you'll have the chance to enhance your skills and advance your career in the care sector. Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. This role involves some nights, weekend and bank holidays working, for which enhancements are paid in line with the HCC salary policy. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. Applicants can expect to hear from us within two weeks of the advertised closing date. Other roles you may have experience of may include: Deputy Manager, Department Manager, Team Leader, Unit Manager, Assistant Manager, Team Supervisor.
Aug 08, 2026
Full time
At Marlfield, we're looking for a passionate and motivated Assistant Unit Manager to join our vibrant team. You'll be at the heart of our home, leading shifts, and ensuring everything runs smoothly in the absence of our Deputy and Registered Manager. Your dedication will help us provide high quality care and ensure our services promote the physical and emotional wellbeing of our residents. What you'll do: Lead with confidence: Use your expertise to inspire and guide our team, monitor performance and identify training opportunities. Manage daily operations: Deputise for senior leaders, manage staff and resources, handle admission assessments and CQC notifications. Deliver exceptional care: Work closely with residents to create and implement care plans and Mental Capacity assessments, ensuring seamless handovers. Drive improvement: Conduct quality assurance audits and coach team members to maintain our high standards. What we're looking for: Relevant experience: Successful track record of working with older adults in health or social care. Good IT skills: MO365 experience (including Word, Outlook and Excel) and a willingness to expand your knowledge. Strong leader: Lead by example, using best practice to role model high standards of work. Great communication and interpersonal skills: Adapt your style to meet the diverse needs of our residents. Compassionate: Show patience, empathy, and respect in every interaction, always putting our residents first. Why join us? Make a difference: Help ensure our residents can participate in meaningful activities, communicate effectively and manage daily living tasks. The role can be emotionally challenging at times, but your commitment will have a lasting impact on the lives of others. Supportive environment: Work in a friendly and collaborative team who feel proud of the work they do to support people in our community. Professional growth: We invest in your future. With ongoing development opportunities, you'll have the chance to enhance your skills and advance your career in the care sector. Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. This role involves some nights, weekend and bank holidays working, for which enhancements are paid in line with the HCC salary policy. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. Applicants can expect to hear from us within two weeks of the advertised closing date. Other roles you may have experience of may include: Deputy Manager, Department Manager, Team Leader, Unit Manager, Assistant Manager, Team Supervisor.
Energise Your Career with Framatome UK - Powering a Safer, Smarter Nuclear Future Framatome is a global leader in nuclear energy, recognised for delivering innovative, value-added technologies that design, build, maintain, and advance the world's nuclear fleet. With 20,000 employees in over 70 locations worldwide, we provide components, fuel, and control systems for nuclear power plants, along with a full suite of reactor services - all focused on improving safety, performance, and sustainability. Backed by EDF Group (80.5%) and Mitsubishi Heavy Industries (19.5%), we're driving the future of clean energy. Here in the UK, our team is already 500 strong - and growing. As we expand our service offerings across the UK nuclear industry. Now's your chance to join a company that's shaping the energy transition - where your expertise will matter, your growth will be supported, and your work will help power generations to come. What are we hiring for? We are seeking a Construction Manager to join our team at Hinkley Point C Bridgwater, who will ensure assigned site and project works are planned and delivered in line with QHSE requirements and with agreed contractual obligations and expectations with the intention to create a positive and collaborative client relationship. What will you be doing? Plan, coordinate and manage construction activities to ensure safe, efficient and compliant project delivery. Organise and deploy labour, equipment, materials and subcontractor resources to meet programme requirements. Responsible for maintaining health, safety and quality standards. Lead and supervise construction teams, ensuring clear direction, effective performance and accountability. Keeping detailed records of construction site activities. Never instruct work to be carried out without first ensuring that means will be in place to guarantee that the work can be done in a safe and compliant manner. Be suitably familiar with the contents of the HSE Plan to be able to ensure that they are fully complied with, including but not limited to: Attend any HSE training, meetings, etc. as requested. Attend and actively participate in coordination, planning and project meetings, including leading Toolbox Talks where required, ensuring clear direction, communication and implementation of project objectives. Ensure that workers have undergone sufficient HSE training to comply with the project HSE training requirements and be able to carry out all works safely. Ensure that tools, equipment and materials brought into and used in the area are fully compliant with HSE requirements. Ensure that no work is carried out unless supported by the relevant specific Method Statements, Risk Assessments and Work Permits. Participate in Risk Assessments. Conduct regular HSE inspections within the area of responsibility, promoting a positive safety culture and fostering collaborative relationships with workforce, clients, stakeholders and delivery partners. Provide scope of works and schedules for workers. Liaise with contractors, managers and other stakeholders, ensuring that all parties remain coordinated. Participate in Risk Assessments. Carry out periodic HSE inspections in the area. What are we looking for? Ideal experience for this position would include: Experience of supervising site activities, subcontractors and managing site teams. Knowledge of current Health & Safety regulations in particular Construction (Design and Management) Regulations 2015. Experience in in Mechanical, Welding and Fabrication activities, including stainless steel systems and equipment. Experience in Nuclear and highly regulated industries. Good understanding of welding/fabrication/mechanical processes Demonstrably proactive, self-driven and assertive. Experience managing external client relationships and key project. stakeholders, ensuring effective communication and collaborative project delivery. Training and Development Expectations: SMSTS (Site Manager Safety Training Scheme) (essential) CSCS Supervisor (essential) IOSH Managing Safely (desirable) NVQ Level 3 Occupational Work Supervision (desirable) City and Guilds in Engineering (desirable) First Aid training (desirable) Benefits we offer: 25 days annual leave + Bank Holidays, Desirable pension contribution and Employee assistance programme (EAP). Don't miss this exciting opportunity and Apply Now!
Aug 08, 2026
Full time
Energise Your Career with Framatome UK - Powering a Safer, Smarter Nuclear Future Framatome is a global leader in nuclear energy, recognised for delivering innovative, value-added technologies that design, build, maintain, and advance the world's nuclear fleet. With 20,000 employees in over 70 locations worldwide, we provide components, fuel, and control systems for nuclear power plants, along with a full suite of reactor services - all focused on improving safety, performance, and sustainability. Backed by EDF Group (80.5%) and Mitsubishi Heavy Industries (19.5%), we're driving the future of clean energy. Here in the UK, our team is already 500 strong - and growing. As we expand our service offerings across the UK nuclear industry. Now's your chance to join a company that's shaping the energy transition - where your expertise will matter, your growth will be supported, and your work will help power generations to come. What are we hiring for? We are seeking a Construction Manager to join our team at Hinkley Point C Bridgwater, who will ensure assigned site and project works are planned and delivered in line with QHSE requirements and with agreed contractual obligations and expectations with the intention to create a positive and collaborative client relationship. What will you be doing? Plan, coordinate and manage construction activities to ensure safe, efficient and compliant project delivery. Organise and deploy labour, equipment, materials and subcontractor resources to meet programme requirements. Responsible for maintaining health, safety and quality standards. Lead and supervise construction teams, ensuring clear direction, effective performance and accountability. Keeping detailed records of construction site activities. Never instruct work to be carried out without first ensuring that means will be in place to guarantee that the work can be done in a safe and compliant manner. Be suitably familiar with the contents of the HSE Plan to be able to ensure that they are fully complied with, including but not limited to: Attend any HSE training, meetings, etc. as requested. Attend and actively participate in coordination, planning and project meetings, including leading Toolbox Talks where required, ensuring clear direction, communication and implementation of project objectives. Ensure that workers have undergone sufficient HSE training to comply with the project HSE training requirements and be able to carry out all works safely. Ensure that tools, equipment and materials brought into and used in the area are fully compliant with HSE requirements. Ensure that no work is carried out unless supported by the relevant specific Method Statements, Risk Assessments and Work Permits. Participate in Risk Assessments. Conduct regular HSE inspections within the area of responsibility, promoting a positive safety culture and fostering collaborative relationships with workforce, clients, stakeholders and delivery partners. Provide scope of works and schedules for workers. Liaise with contractors, managers and other stakeholders, ensuring that all parties remain coordinated. Participate in Risk Assessments. Carry out periodic HSE inspections in the area. What are we looking for? Ideal experience for this position would include: Experience of supervising site activities, subcontractors and managing site teams. Knowledge of current Health & Safety regulations in particular Construction (Design and Management) Regulations 2015. Experience in in Mechanical, Welding and Fabrication activities, including stainless steel systems and equipment. Experience in Nuclear and highly regulated industries. Good understanding of welding/fabrication/mechanical processes Demonstrably proactive, self-driven and assertive. Experience managing external client relationships and key project. stakeholders, ensuring effective communication and collaborative project delivery. Training and Development Expectations: SMSTS (Site Manager Safety Training Scheme) (essential) CSCS Supervisor (essential) IOSH Managing Safely (desirable) NVQ Level 3 Occupational Work Supervision (desirable) City and Guilds in Engineering (desirable) First Aid training (desirable) Benefits we offer: 25 days annual leave + Bank Holidays, Desirable pension contribution and Employee assistance programme (EAP). Don't miss this exciting opportunity and Apply Now!
Senior Case Worker (Hospitals) Job Details: Job Reference: HCC624630 Salary Range: £33,178 - £36,369 per annum Work Location: Dame Mary Fagan House, Basingstoke (Hybrid Working) Hours per week: 37 Contract Type: Permanent Closing Date: 18 August 2026 Early applications are encouraged as we may close the advert ahead of the stated closing date. The Role: Joining us as a Senior Case Worker , you'll be part of our friendly and supportive team of social care and health care professionals based at Basingstoke Hospital . You'll also support our short-term service to deliver safe and efficient hospital discharges. You'll enjoy the benefits of engaging with people in a face-to-face environment, working alongside colleagues in a supportive space. There will be plenty of opportunities to collaborate and share learning with peers, whilst building positive relationships through your reviews in the hospital. What you'll be doing: Completing assessments and reviews of individuals' care and support needs in Basingstoke Hospital, local community hospitals and care homes. Providing support and guidance to individuals to maximise their wellbeing and independence using a strengths-based approach. Collaborating with individuals, their families, providers, and other healthcare professionals to find and signpost to innovative, alternative community resources to meet individuals' needs. Having the confidence and knowledge to make well-informed decisions where appropriate, as well as knowing when a case or situation requires escalation to senior colleagues. What we're looking for: Strong communication, negotiation and relationship management skills. Ability to work with people in difficult circumstances in a compassionate and collaborative way. Strong analytical and problem-solving skills. Sound IT and record-keeping skills. Ability to work independently as well as part of a team. Knowledge of the Care Act 2014 and it's eligibility criteria. Knowledge of the Mental Capacity Act 2005 and Best Interest decision making Knowledge of hospital discharge pathways Take a look at our Candidate Pack for more information about the Senior Case Worker role, team and our values. The section 'About you' explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application. Why join us? Career growth: Our experienced Senior Case Workers can be considered for our social work apprenticeship scheme, leading to a career as a Qualified Social Worker. View our career pathways for more information about opportunities within our Adults Social Work service. Make a difference and feel proud of the work you do: Watch our short videos to find out more about the important work our Senior Case Workers do in our Hospital Teams . Professional development: Continuous learning, mentoring and supportive supervision. Work-life balance: Enjoy a fulfilling career with a good balance between work and home life. Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here . Applicants can expect to hear from us within two weeks of the advertised closing date. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. Other job titles you may be searching for: Social Worker, Welfare Worker, Community Worker, Casework Assistant, Case Manager, Care Manager, Social Work Assistant, Social Work Practitioner, Support Worker, Support Coordinator, Reviewing Officer. Travel Requirements: You may be required to visit other locations within Hampshire or other local authority, and therefore need to have the ability to travel, as necessary. Values Based Recruitment: We recruit for attitudes and values in Adults' Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack. Additional Information: Senior Case Worker Candidate Pack Vetting Requirements: This post is subject to a Criminal Records Check. Contact Details for an Informal Discussion: For general enquiries, please contact For an informal chat about the role, please contact Melissa Seabrook, Team Manager- Basingstoke Hospital Team on Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Aug 08, 2026
Full time
Senior Case Worker (Hospitals) Job Details: Job Reference: HCC624630 Salary Range: £33,178 - £36,369 per annum Work Location: Dame Mary Fagan House, Basingstoke (Hybrid Working) Hours per week: 37 Contract Type: Permanent Closing Date: 18 August 2026 Early applications are encouraged as we may close the advert ahead of the stated closing date. The Role: Joining us as a Senior Case Worker , you'll be part of our friendly and supportive team of social care and health care professionals based at Basingstoke Hospital . You'll also support our short-term service to deliver safe and efficient hospital discharges. You'll enjoy the benefits of engaging with people in a face-to-face environment, working alongside colleagues in a supportive space. There will be plenty of opportunities to collaborate and share learning with peers, whilst building positive relationships through your reviews in the hospital. What you'll be doing: Completing assessments and reviews of individuals' care and support needs in Basingstoke Hospital, local community hospitals and care homes. Providing support and guidance to individuals to maximise their wellbeing and independence using a strengths-based approach. Collaborating with individuals, their families, providers, and other healthcare professionals to find and signpost to innovative, alternative community resources to meet individuals' needs. Having the confidence and knowledge to make well-informed decisions where appropriate, as well as knowing when a case or situation requires escalation to senior colleagues. What we're looking for: Strong communication, negotiation and relationship management skills. Ability to work with people in difficult circumstances in a compassionate and collaborative way. Strong analytical and problem-solving skills. Sound IT and record-keeping skills. Ability to work independently as well as part of a team. Knowledge of the Care Act 2014 and it's eligibility criteria. Knowledge of the Mental Capacity Act 2005 and Best Interest decision making Knowledge of hospital discharge pathways Take a look at our Candidate Pack for more information about the Senior Case Worker role, team and our values. The section 'About you' explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application. Why join us? Career growth: Our experienced Senior Case Workers can be considered for our social work apprenticeship scheme, leading to a career as a Qualified Social Worker. View our career pathways for more information about opportunities within our Adults Social Work service. Make a difference and feel proud of the work you do: Watch our short videos to find out more about the important work our Senior Case Workers do in our Hospital Teams . Professional development: Continuous learning, mentoring and supportive supervision. Work-life balance: Enjoy a fulfilling career with a good balance between work and home life. Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here . Applicants can expect to hear from us within two weeks of the advertised closing date. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. Other job titles you may be searching for: Social Worker, Welfare Worker, Community Worker, Casework Assistant, Case Manager, Care Manager, Social Work Assistant, Social Work Practitioner, Support Worker, Support Coordinator, Reviewing Officer. Travel Requirements: You may be required to visit other locations within Hampshire or other local authority, and therefore need to have the ability to travel, as necessary. Values Based Recruitment: We recruit for attitudes and values in Adults' Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack. Additional Information: Senior Case Worker Candidate Pack Vetting Requirements: This post is subject to a Criminal Records Check. Contact Details for an Informal Discussion: For general enquiries, please contact For an informal chat about the role, please contact Melissa Seabrook, Team Manager- Basingstoke Hospital Team on Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
The key purpose of the role is to ensure that directors, managers and employees have the competence, knowledge and skills to ensure that all employees go home safe and well at the end of their day and in conjunction with your team, that our customers can live safely and healthily in their homes. Client Details Our client is an award winning housing association with over 7,000 homes across Cheshire, and now expanding geographically across the North West. Description To lead, motivate and develop the team through regular performance management, providing direction and vision for the department and constantly monitoring this for outputs. To ensure that the client is fully compliant with Health and Safety and all compliance legislation. The management of fleet including vehicles and telematics assigned to all operatives. The facilities management of key office buildings. To lead on promoting a positive and proactive culture of health and safety within the organisation using behavioural safety techniques; two-way communications with all levels of staff regarding safety matters via the health and safety committee, developing tool box talks to be delivered by managers and by leadership health and safety inspections; leading by example; positively rewarding employees who report near misses and providing effective coaching and training programmes To be responsible for the review, development and implementation of the clients Occupational Health and Safety Management System To collaborate closely with other managers to develop and implement systems for the control and monitoring of contractors and contract compliance regarding health and safety. To implement systems which record, monitor and report on health and safety performance and to make appropriate health and safety recommendations, assigning actions as appropriate and monitoring progress against actions. In conjunction with the People Team, to develop, implement and deliver appropriate training programmes for Board Members, Directors, Managers and Employees To work collaboratively on health and safety related matters with officers of the Health and Safety Executive (HSE), external enforcement and other agencies including the Local Authority, Fire and Rescue Service and Police Constabulary To provide regular health and safety reports and strategic advice and updates to the Director of Homes, Leadership team and Board To be responsible for the management of the health and safety budget Profile A successful Head of Health, Safety and Compliance should have: Previous experience in a similar role and a minimum Chartered Member of IOSH plus a NEBOSH Diploma or equivalent Experience in leading, managing, motivating, and developing people and teams by providing clear goals and direction through effective and regular performance management. housing Strong technical knowledge of legislation and health and safety issues affecting the social and construction sectors with the ability to implement legislation practically in line with the strategy and to guide policy, principles, and decisions. Can confidently communicate and influence across the range of the organisation (up to Exec level) and externally including presentations and report writing. Able to constructively challenge and give/receive feedback to all stakeholders about all areas of the business. Ability to manage, interpret and manipulate large, complex data sets, produce high quality reports, and decide future action/strategy. A high level of numeracy, literacy, and analytical skills, with the ability to write unbiased comprehensive reports, analyse options and propose solutions to resolve problems. Sound financial & business acumen skills including management of budgets, risks, and robust project management. Job Offer Competitive salary Potential for career development within a respected organisation. If you are ready to take on this exciting challenge as a Head of Health, Safety and Compliance, apply now to make a significant impact in the property sector!
Aug 08, 2026
Contractor
The key purpose of the role is to ensure that directors, managers and employees have the competence, knowledge and skills to ensure that all employees go home safe and well at the end of their day and in conjunction with your team, that our customers can live safely and healthily in their homes. Client Details Our client is an award winning housing association with over 7,000 homes across Cheshire, and now expanding geographically across the North West. Description To lead, motivate and develop the team through regular performance management, providing direction and vision for the department and constantly monitoring this for outputs. To ensure that the client is fully compliant with Health and Safety and all compliance legislation. The management of fleet including vehicles and telematics assigned to all operatives. The facilities management of key office buildings. To lead on promoting a positive and proactive culture of health and safety within the organisation using behavioural safety techniques; two-way communications with all levels of staff regarding safety matters via the health and safety committee, developing tool box talks to be delivered by managers and by leadership health and safety inspections; leading by example; positively rewarding employees who report near misses and providing effective coaching and training programmes To be responsible for the review, development and implementation of the clients Occupational Health and Safety Management System To collaborate closely with other managers to develop and implement systems for the control and monitoring of contractors and contract compliance regarding health and safety. To implement systems which record, monitor and report on health and safety performance and to make appropriate health and safety recommendations, assigning actions as appropriate and monitoring progress against actions. In conjunction with the People Team, to develop, implement and deliver appropriate training programmes for Board Members, Directors, Managers and Employees To work collaboratively on health and safety related matters with officers of the Health and Safety Executive (HSE), external enforcement and other agencies including the Local Authority, Fire and Rescue Service and Police Constabulary To provide regular health and safety reports and strategic advice and updates to the Director of Homes, Leadership team and Board To be responsible for the management of the health and safety budget Profile A successful Head of Health, Safety and Compliance should have: Previous experience in a similar role and a minimum Chartered Member of IOSH plus a NEBOSH Diploma or equivalent Experience in leading, managing, motivating, and developing people and teams by providing clear goals and direction through effective and regular performance management. housing Strong technical knowledge of legislation and health and safety issues affecting the social and construction sectors with the ability to implement legislation practically in line with the strategy and to guide policy, principles, and decisions. Can confidently communicate and influence across the range of the organisation (up to Exec level) and externally including presentations and report writing. Able to constructively challenge and give/receive feedback to all stakeholders about all areas of the business. Ability to manage, interpret and manipulate large, complex data sets, produce high quality reports, and decide future action/strategy. A high level of numeracy, literacy, and analytical skills, with the ability to write unbiased comprehensive reports, analyse options and propose solutions to resolve problems. Sound financial & business acumen skills including management of budgets, risks, and robust project management. Job Offer Competitive salary Potential for career development within a respected organisation. If you are ready to take on this exciting challenge as a Head of Health, Safety and Compliance, apply now to make a significant impact in the property sector!
Hamberley Care Management Limited
Keynsham, Somerset
Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Customer Relations Manager to help us achieve our goals. At Meryton Place, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Manager will ensure that occupancy and average weekly fee rates are met in line with budget expectations. Joining us at Meryton Place, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. We offer our colleagues: Competitive salary and benefits package including bonus / commission 25 days holiday plus Bank Holidays A supportive and collaborative working environment Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people. What you'll be doing: We're looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families. Manage sales enquiries to maximise sales and occupancy of the care home. Host prospective customer visits, complete follow up calls, identifying key referral groups. Support the development of the marketing strategy to support the Group Sales Team. Develop and maintain a high profile within the local community to promote the care home. Maximise profit performance of sales to meet or exceed targets. Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports. Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives. If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. Could you be part of our team? The successful applicant will have: Previous sales experience working within the Care Home, Retirement Living or Healthcare sector. Sales and Customer service experience is essential in a face to face or business to customer capacity. Engaging stakeholder relationship skills Experience working with multidisciplinary teams to support project delivery. Be decisive, self-motivated, proactive, flexible, and adaptable. Join us at Meryton Place, Somerset's most stunning care home Meryton Place is a luxurious care home in Keynsham, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.
Aug 08, 2026
Full time
Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Customer Relations Manager to help us achieve our goals. At Meryton Place, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Manager will ensure that occupancy and average weekly fee rates are met in line with budget expectations. Joining us at Meryton Place, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. We offer our colleagues: Competitive salary and benefits package including bonus / commission 25 days holiday plus Bank Holidays A supportive and collaborative working environment Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people. What you'll be doing: We're looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families. Manage sales enquiries to maximise sales and occupancy of the care home. Host prospective customer visits, complete follow up calls, identifying key referral groups. Support the development of the marketing strategy to support the Group Sales Team. Develop and maintain a high profile within the local community to promote the care home. Maximise profit performance of sales to meet or exceed targets. Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports. Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives. If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. Could you be part of our team? The successful applicant will have: Previous sales experience working within the Care Home, Retirement Living or Healthcare sector. Sales and Customer service experience is essential in a face to face or business to customer capacity. Engaging stakeholder relationship skills Experience working with multidisciplinary teams to support project delivery. Be decisive, self-motivated, proactive, flexible, and adaptable. Join us at Meryton Place, Somerset's most stunning care home Meryton Place is a luxurious care home in Keynsham, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.
Health & Safety Lead Auditor Location: Hybrid - Home & Field Based Salary: £40,000 - £45,000 per annum Contract: Permanent, Full Time (40 hours per week, Monday-Friday, 8:30am-5:00pm) The Role The Health & Safety Lead Auditor will join the Compliance team and report to the QEHS Manager. This role is responsible for providing independent assurance that the organisation's Occupational Health & Safety Management System (OHSMS) remains effective, compliant and continually improves in line with ISO 45001 standards. The successful candidate will lead internal audits, support regulatory compliance, investigate health and safety incidents and work collaboratively with stakeholders to embed a proactive health and safety culture across the organisation. Key Responsibilities The Health & Safety Lead Auditor will: Lead and deliver internal audits in accordance with ISO 45001 and the organisation's audit programme. Assess compliance with health and safety legislation, company policies, procedures and safe systems of work. Evaluate the effectiveness of risk assessments, control measures and operational practices across multiple sites. Produce clear, evidence-based audit reports detailing findings, risks, non-conformities and opportunities for improvement. Monitor corrective and preventative actions through to completion, supporting departments in implementing effective improvements. Support and lead investigations into accidents, incidents and near misses, identifying root causes and recommending corrective actions. Analyse audit findings, incident data and performance trends to identify opportunities for continuous improvement. Support the maintenance and development of health and safety policies, procedures and governance processes. Assist with external audits, inspections and ISO certification activities. Build positive working relationships with managers, employees and contractors to promote a strong health and safety culture. Deliver health and safety training, toolbox talks and safety briefings where required. Provide leadership, mentoring and guidance to members of the audit team, supporting their ongoing development. The Successful Candidate The ideal candidate will possess: An ISO 45001 Lead Auditor qualification (essential). A NEBOSH General Certificate or equivalent qualification. Proven experience leading internal Health & Safety audits. Strong working knowledge of ISO 45001 and UK Health & Safety legislation. Experience of incident investigation and implementing corrective and preventative actions. Excellent analytical, investigative and report-writing skills. The ability to communicate effectively with stakeholders at all levels. Strong organisational skills with a pragmatic, objective and detail-focused approach. Experience working within regulated, operational or multi-site environments. Benefits 25 days annual leave plus Bank Holidays. Westfield Health Membership. Life Assurance (2 x basic salary). Employer pension contribution (4% employer, 4% employee). Company laptop, mobile phone and any additional equipment required. Employee Referral Scheme. Ongoing learning and professional development opportunities. The successful candidate will be required to complete a satisfactory DBS check appropriate to the role. This position is not open to applicants who require sponsorship under the UK's points-based immigration system. Applicants must have the legal right to work in the UK at the time of application. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Aug 08, 2026
Full time
Health & Safety Lead Auditor Location: Hybrid - Home & Field Based Salary: £40,000 - £45,000 per annum Contract: Permanent, Full Time (40 hours per week, Monday-Friday, 8:30am-5:00pm) The Role The Health & Safety Lead Auditor will join the Compliance team and report to the QEHS Manager. This role is responsible for providing independent assurance that the organisation's Occupational Health & Safety Management System (OHSMS) remains effective, compliant and continually improves in line with ISO 45001 standards. The successful candidate will lead internal audits, support regulatory compliance, investigate health and safety incidents and work collaboratively with stakeholders to embed a proactive health and safety culture across the organisation. Key Responsibilities The Health & Safety Lead Auditor will: Lead and deliver internal audits in accordance with ISO 45001 and the organisation's audit programme. Assess compliance with health and safety legislation, company policies, procedures and safe systems of work. Evaluate the effectiveness of risk assessments, control measures and operational practices across multiple sites. Produce clear, evidence-based audit reports detailing findings, risks, non-conformities and opportunities for improvement. Monitor corrective and preventative actions through to completion, supporting departments in implementing effective improvements. Support and lead investigations into accidents, incidents and near misses, identifying root causes and recommending corrective actions. Analyse audit findings, incident data and performance trends to identify opportunities for continuous improvement. Support the maintenance and development of health and safety policies, procedures and governance processes. Assist with external audits, inspections and ISO certification activities. Build positive working relationships with managers, employees and contractors to promote a strong health and safety culture. Deliver health and safety training, toolbox talks and safety briefings where required. Provide leadership, mentoring and guidance to members of the audit team, supporting their ongoing development. The Successful Candidate The ideal candidate will possess: An ISO 45001 Lead Auditor qualification (essential). A NEBOSH General Certificate or equivalent qualification. Proven experience leading internal Health & Safety audits. Strong working knowledge of ISO 45001 and UK Health & Safety legislation. Experience of incident investigation and implementing corrective and preventative actions. Excellent analytical, investigative and report-writing skills. The ability to communicate effectively with stakeholders at all levels. Strong organisational skills with a pragmatic, objective and detail-focused approach. Experience working within regulated, operational or multi-site environments. Benefits 25 days annual leave plus Bank Holidays. Westfield Health Membership. Life Assurance (2 x basic salary). Employer pension contribution (4% employer, 4% employee). Company laptop, mobile phone and any additional equipment required. Employee Referral Scheme. Ongoing learning and professional development opportunities. The successful candidate will be required to complete a satisfactory DBS check appropriate to the role. This position is not open to applicants who require sponsorship under the UK's points-based immigration system. Applicants must have the legal right to work in the UK at the time of application. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Greys Specialist Recruitment
Newcastle Upon Tyne, Tyne And Wear
Independent Living Support Worker (BSL Qualified) Newcastle upon Tyne Fixed-Term Contract (12 Months) An exciting opportunity has arisen for a British Sign Language (BSL) qualified Independent Living Support Worker to join a specialist supported living service in Newcastle upon Tyne. You will support young adults with learning disabilities, autism and complex needs to live independently, access their community, develop relationships and achieve their personal goals. The role includes supporting with daily living activities, community access, personal care and promoting independence. Essential Requirements: BSL Level 1 qualification or above (essential) Right to work in the UK Passion for supporting people with complex needs Strong communication and teamwork skills Desirable Experience: Autism and learning disabilities Positive Behaviour Support Supporting individuals with behaviours that challenge Dysphagia awareness Full training and ongoing support will be provided. Benefits: 28 days holiday (pro rata) Pension scheme Ongoing training and career development Employee Assistance Programme Health and wellbeing support Blue Light Card access Cycle to Work Scheme Greys is a Specialist Recruitment Company who works with some of the UK's leading organisations within the Healthcare industry. If you are an Occupational Therapist, Physiotherapist, Speech & Language Therapist or Rehabilitation Case Manager looking for Permanent Contact, Ad-Hoc or Sessional work please contact us.
Aug 08, 2026
Contractor
Independent Living Support Worker (BSL Qualified) Newcastle upon Tyne Fixed-Term Contract (12 Months) An exciting opportunity has arisen for a British Sign Language (BSL) qualified Independent Living Support Worker to join a specialist supported living service in Newcastle upon Tyne. You will support young adults with learning disabilities, autism and complex needs to live independently, access their community, develop relationships and achieve their personal goals. The role includes supporting with daily living activities, community access, personal care and promoting independence. Essential Requirements: BSL Level 1 qualification or above (essential) Right to work in the UK Passion for supporting people with complex needs Strong communication and teamwork skills Desirable Experience: Autism and learning disabilities Positive Behaviour Support Supporting individuals with behaviours that challenge Dysphagia awareness Full training and ongoing support will be provided. Benefits: 28 days holiday (pro rata) Pension scheme Ongoing training and career development Employee Assistance Programme Health and wellbeing support Blue Light Card access Cycle to Work Scheme Greys is a Specialist Recruitment Company who works with some of the UK's leading organisations within the Healthcare industry. If you are an Occupational Therapist, Physiotherapist, Speech & Language Therapist or Rehabilitation Case Manager looking for Permanent Contact, Ad-Hoc or Sessional work please contact us.
Greys Specialist Recruitment
Newcastle Upon Tyne, Tyne And Wear
Speech & Language Therapist (Band 5/6 Equivalent) - Maternity Cover Newcastle upon Tyne Term Time Only Fixed Term Contract An exciting opportunity has arisen for a Speech & Language Therapist to join a specialist education setting supporting young people aged 16-25 with learning disabilities, autism, communication difficulties and complex needs. Working as part of a multidisciplinary therapy team, you will manage a caseload of students with complex speech, language and communication needs, including the use of AAC systems, signing systems and other communication approaches. Experience of supporting dysphagia is desirable. Requirements: HCPC Registered Speech & Language Therapist Band 5 (NQP competencies completed) or Band 6 level Experience supporting individuals with complex communication needs Knowledge of AAC and alternative communication methods Benefits: Term time only School holidays off Pension scheme Ongoing training and development Employee Assistance Programme Health and wellbeing support Blue Light Card access Cycle to Work Scheme Phase 1 = Band 5 equivalent SLT who has completed NQP competencies. Phase 2 = Band 6 equivalent SLT with more experience and autonomy. Greys is a Specialist Recruitment Company who works with some of the UK's leading organisations within the Healthcare industry. If you are an Occupational Therapist, Physiotherapist, Speech & Language Therapist or Rehabilitation Case Manager looking for Permanent Contact, Ad-Hoc or Sessional work please contact us.
Aug 08, 2026
Contractor
Speech & Language Therapist (Band 5/6 Equivalent) - Maternity Cover Newcastle upon Tyne Term Time Only Fixed Term Contract An exciting opportunity has arisen for a Speech & Language Therapist to join a specialist education setting supporting young people aged 16-25 with learning disabilities, autism, communication difficulties and complex needs. Working as part of a multidisciplinary therapy team, you will manage a caseload of students with complex speech, language and communication needs, including the use of AAC systems, signing systems and other communication approaches. Experience of supporting dysphagia is desirable. Requirements: HCPC Registered Speech & Language Therapist Band 5 (NQP competencies completed) or Band 6 level Experience supporting individuals with complex communication needs Knowledge of AAC and alternative communication methods Benefits: Term time only School holidays off Pension scheme Ongoing training and development Employee Assistance Programme Health and wellbeing support Blue Light Card access Cycle to Work Scheme Phase 1 = Band 5 equivalent SLT who has completed NQP competencies. Phase 2 = Band 6 equivalent SLT with more experience and autonomy. Greys is a Specialist Recruitment Company who works with some of the UK's leading organisations within the Healthcare industry. If you are an Occupational Therapist, Physiotherapist, Speech & Language Therapist or Rehabilitation Case Manager looking for Permanent Contact, Ad-Hoc or Sessional work please contact us.
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
Aug 08, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
Aug 08, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
Aug 08, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
Aug 08, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
Aug 08, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
Aug 08, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
