26 jobs found

Are you highly organised with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, detail-focused environment? If so, we want to hear from you! Hudson Lifting is looking for a proactive Hire Desk Controller to join our dynamic team. Location: Bridgwater Depot, TA6 6GY Salary: £29,741 click apply for full job details

Product Controller AVP/VP Capital Markets / London (Hybrid) / 6-month FTC £ Product Controller AVP/VP, £, London and Hybrid (3 days in the office) We are working with a world-leading Banking & Financial Services Group, who are looking to welcome a Product Controller on a 12-month FTC into their team. In the role, you'll be responsible for controlling and reporting high quality and timely financial information referring to commercial activity to multiple stakeholders. This is a key role within an exciting and entrepreneurial part of the business. Your Role Producing daily P&L for various trading desks, challenge any differences and report issues. Preparing senior management reports on the performance and risk analysis. Calculating fair value adjustments and ensuring trades are correctly recorded. Involvement in the improvement of the P&L process working with various stakeholders across the business. Ensure a strong control environment and highlight any weaknesses to senior management. Perform analysis on any new products and impact on the business. Actively taking part in projects bringing improvement to the reporting process. Analysing the balance sheet and reporting on business drivers. Your Skills and Qualifications ACA, CIMA, or ACCA qualified with at least 4 years P&L reporting experience, ideally with varied product knowledge (Equities / FICC) Strong inter-personal skills for communicating with team members and stakeholders. Be proactive and possess strong critical thinking and problem-solving skills, with the ability to juggle multiple tasks. If you have relevant experience, fit the above criteria and are looking for an exciting, rewarding and challenging role, please apply today by sending an updated copy of your CV. For immediate consideration please contact Simon Humphreys at Trace Recruitment. We are committed to ensuring the entire process is inclusive and accessible for all candidates that fit the minimum requirements for our role. As such, we encourage applications from under-represented groups in the accountancy sector. Please let us know if we can make any reasonable adjustments for you at any stage in the process.

Infrastructure Engineer Working conditions: 2 days on site - City of London, 3 days remote per week Infrastructure Engineer Skills: Certifications: Microsoft M365 Certification/s Extensive Knowledge of MS Active Directory (AD) Technology Working with Windows Servers, Domain Controllers, Linux environments and appliances. Good working knowledge of MS Intune and M365 Administration Knowledge of Teams Administration Experience working with both virtual environments - VMware7 + and physical within multiple Data Centers. Working knowledge IAM - identity & Access Management Understanding of Security and Compliance principles Experience of owning and managing technical documentation and run books, supporting consistent and supportable operations Experience of working Cisco Meraki OR Cisco Nexus Switches (ONLY ONE NOT BOTH) Change and risk aware delivery approach, ensuring service stability and minimal disruption Good organizational skills and with the ability to prioritise, manage and meet deadlines Duties: Work in collaboration with the infrastructure team to provide first class infrastructure services and consistent levels of capability, as required by the organisation Research and recommend products, services, protocols, and standards for infrastructure procurement and development. Work with vendors, suppliers and contractors to secure infrastructure products and services. Work with vendors and outsourced service providers to deliver infrastructure services, ensuring that services are implemented and operated in line with Company technical standards and performance expectations Assist with the planning and deployment of infrastructure security measures. Working in collaboration with the infrastructure team, deliver set priorities for the maintenance and development and evaluation of infrastructure systems in-house and hosted. Use analytical software to report on performance improvements across the infrastructure that will benefit the Company Implement and operate infrastructure platforms in line with security standards defined by the Cyber Security team, and report compliance status through agreed governance processes Escalate suspected security incidents in line with defined incident response processes, working with the Service Desk and Cyber Security team as required. Contribute to the management and optimisation of the endpoint platform (eg Microsoft Intune), ensuring devices are configured, compliant, and aligned to agreed standards Test network performance and provide network performance statistics and reports; implement strategies for maintaining network infrastructure. Support the operation of access controls on infrastructure platforms, ensuring alignment with identity and access management policies defined by the Cyber Security team. Support the operation of identity and access management platforms (eg Entra ID), ensuring infrastructure services are integrated and compliant with access control standards. Success Measures Perform daily operational tasks on the networked systems, to ensure that accurate records are kept. Practice IT asset management, including maintenance or component inventory and related documentation. Maintain Systems Configuration Standards documentation with Corporate Technology Infrastructure Team & also with Cyber Security Team Participate in the general operational, training and administrative activities of the Corporate Technology Department Flexible start date (ie immediate to 3 months notice) Working for well established company Initial Salary £42K, after 6 months can be up to 45-46K (If this position do not fit within your experience or is of no interest to you we offer a recommendation fee for any consultant you refer we successfully make a placement with).

We are currently recruiting for a Hire Desk Controller to join our Specialist Vehicles team at our offices in Birchwood. Reporting to the Hire Desk Team Leader, you will be responsible for actively contributing to the region's performance through effective sales, customer service and administration. You will be the first point of contact for our customers, ensuring great relationships are built a click apply for full job details

Immediate Maintenance Helpdesk Administrator Maintenance Controller Salary: Up to 32,000 Contract: 3-Month Contract (Immediate Start this coming Monday) Location: Portsmouth area We're recruiting for an experienced Maintenance Helpdesk Administrator to join a busy maintenance and facilities team on a 3-month contract with an immediate start. This role is ideal for candidates with experience working within a maintenance helpdesk, facilities management, property maintenance or building services environment. You'll be responsible for logging reactive maintenance jobs, coordinating engineers, updating maintenance systems and ensuring work orders are completed efficiently. Key Responsibilities Log and allocate reactive maintenance jobs. Coordinate engineers and subcontractors to ensure service levels are achieved. Update and maintain records using JobLogic or Concerto . Raise work orders and monitor jobs through to completion. Provide administrative support to the maintenance and facilities team. Maintain accurate data, reports and maintenance records. Liaise with clients, contractors and engineers regarding ongoing works. Ensure all maintenance requests are processed accurately and efficiently. Requirements Previous experience in a Maintenance Helpdesk, Facilities Administrator, Maintenance Administrator, Maintenance Coordinator or Maintenance Controller role. Experience using JobLogic or Concerto is essential. Strong administration and data entry skills. Excellent organisational and communication skills. Ability to prioritise workloads in a fast-paced environment. Good working knowledge of Microsoft Office. What's on Offer Salary up to 32,000 . Immediate start. 3-month contract. Office-based role in the Portsmouth area. Friendly and supportive team environment. Please note: To protect our client's confidentiality, full company details and the exact office location will be shared with shortlisted applicants. If you have experience using JobLogic or Concerto and are available to start immediately, we'd like to hear from you. Apply today with your up-to-date CV for immediate consideration.

Immediate Maintenance Helpdesk Administrator Maintenance Controller Salary: Up to £32,000 Contract: 3-Month Contract (Immediate Start this coming Monday) Location: Portsmouth area We're recruiting for an experienced Maintenance Helpdesk Administrator to join a busy maintenance and facilities team on a 3-month contract with an immediate start. This role is ideal for candidates with experience working within a maintenance helpdesk, facilities management, property maintenance or building services environment. You'll be responsible for logging reactive maintenance jobs, coordinating engineers, updating maintenance systems and ensuring work orders are completed efficiently. Key Responsibilities Log and allocate reactive maintenance jobs. Coordinate engineers and subcontractors to ensure service levels are achieved. Update and maintain records using JobLogic or Concerto . Raise work orders and monitor jobs through to completion. Provide administrative support to the maintenance and facilities team. Maintain accurate data, reports and maintenance records. Liaise with clients, contractors and engineers regarding ongoing works. Ensure all maintenance requests are processed accurately and efficiently. Requirements Previous experience in a Maintenance Helpdesk, Facilities Administrator, Maintenance Administrator, Maintenance Coordinator or Maintenance Controller role. Experience using JobLogic or Concerto is essential. Strong administration and data entry skills. Excellent organisational and communication skills. Ability to prioritise workloads in a fast-paced environment. Good working knowledge of Microsoft Office. What's on Offer Salary up to £32,000 . Immediate start. 3-month contract. Office-based role in the Portsmouth area. Friendly and supportive team environment. Please note: To protect our client's confidentiality, full company details and the exact office location will be shared with shortlisted applicants. If you have experience using JobLogic or Concerto and are available to start immediately, we'd like to hear from you. Apply today with your up-to-date CV for immediate consideration.

Hire Controller Salary: 35,000 Hours: Monday to Friday 8am to 5:30pm We are looking for an experienced Hire Controller to join a busy and established team in Pontefract. This is an excellent opportunity for someone with a strong background in the powered access or plant hire industry who enjoys working in a fast-paced environment and delivering outstanding customer service. Key Responsibilities Coordinate engineer workloads, schedules, overtime and client communication. Manage job reports, quotes, invoicing, stock levels and parts supply. Support hire desk enquiries, contracts, logistics and telesales. Maintain hire equipment compliance, including LOLER and PDI requirements. Manage parts enquiries, supplier liaison and stock records, including van stock. Oversee driver, vehicle and fleet compliance, tracking and audit records. Manage visitors and contractors, including sign-in, documentation, safety and PPE. Provide general administration, customer support and GDPR compliance while maintaining a high level of organisation and attention to detail. Skills & Experience Required Proven background in administration, coordination, or a similar support-focused role. Strong communication skills, with the ability to communicate clearly and professionally both verbally and in writing. Highly organised, with excellent time management and the ability to prioritise competing tasks effectively. Confident using technology and a range of Microsoft Office applications. Comfortable working independently, managing responsibilities with minimal supervision, and remaining effective in a fast-paced environment. Thorough and detail-oriented, with a strong focus on accuracy and quality. Familiarity with Xero would be an advantage, although full training will be provided. Previous experience within the equipment hire industry or in an engineering support role would be beneficial. Benefits Free parking Ongoing training Pension scheme Next Steps If you're an experienced Hire Controller looking for your next opportunity in the plant or tool hire industry, apply today or contact Shane at Kemp Recruitment on (phone number removed) for more information. INDSHW

Hire Desk Controller opportunity based close to Crawley! Growing company with opportunities to progress! Join a growing and customer-focused business within the Plant Hire sector, offering a supportive working environment, excellent benefits, and genuine opportunities to develop your career. This is a fantastic opportunity for an experienced Hire Desk Controller or Hire Coordinator looking to play a key role in a busy and successful operation. What's in it for you? Salary of 30,000 per annum Annual bonus of 4% of salary Income Protection Group Life Assurance Health Cash Plan Monday to Friday working hours Ongoing training and development opportunities Friendly and supportive team environment Long-term career prospects within a growing business The Opportunity As a Hire Desk Controller, you will be responsible for coordinating plant hire activities, ensuring customers receive an efficient and professional service from enquiry through to off-hire. You will work closely with customers, suppliers, engineers, and transport teams to ensure equipment is delivered and collected on time while maintaining high levels of customer satisfaction. This role would suit candidates with experience within Plant Hire, Construction Equipment, Powered Access, Agricultural Machinery, Tool Hire, HGV, LCV, or similar equipment hire environments. Key Responsibilities Managing incoming hire enquiries and processing customer orders. Coordinating the delivery and collection of plant equipment. Liaising with customers, suppliers, transport providers, and depot teams. Scheduling engineers and allocating workloads efficiently. Handling equipment breakdowns and arranging repairs where required. Maintaining accurate hire records and ensuring all documentation is up to date. Monitoring hire utilisation and supporting operational efficiency. Assisting with invoicing, quotations, and general administrative duties. Building and maintaining strong relationships with customers and suppliers. Ensuring compliance with company procedures and health & safety standards. About You Previous experience as a Hire Desk Controller, Hire Coordinator, Rental Controller, Service Coordinator, or similar role. Experience within Plant Hire, Construction Equipment, Powered Access, Agricultural Machinery, Tool Hire, or related sectors. Strong organisational and communication skills. Ability to prioritise workload and work effectively in a fast-paced environment. Confident using computer systems and managing administration tasks. Customer-focused with a proactive and positive approach. If you're an organised and driven Hire Desk professional looking for your next opportunity near Crawley, we'd love to hear from you. Apply today and become part of a business that values its people and supports their success. Job Number: (phone number removed) / INDPLANT Location: Near Crawley Consultant: Dean Recruitment Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

We are recruiting an exciting opportunity for an experienced Hire Controller to join the team of a national company that supplies specialist equipment to the construction industry. Our client has a great reputation in the industry and is seeking an enthusiastic, experienced, and flexible all-rounder to work as part of a busy hire desk team within a supportive company. Company National Plant / Access Hire Company Job Title Hire Desk Controller Location Portsmouth Salary £32-35k / annum + bonus Role: First point of contact for customer enquiries Responsible for receiving orders and collections of equipment. Calculating and supply of quotes Planning transport for deliveries and collections Working jointly with all departments Dealing with damages, calculating costs, liaising with customers regarding damages and ensuring payment is received Full training on product range will be given. Requirements: Able to prioritise and deal with issues in a timely manner. Strong verbal and written communication skills. Has the capacity to work autonomously and to prioritise their workload to meet strict deadlines. Proficient with Microsoft packages. Has strong business awareness and attention detail in every aspect of their work.

Hire Controller Liverpool £30,000 - £38,000 + Bonus + Excellent Benefits NEOS Engineering Recruitment are working with a well-established and growing plant hire business looking to appoint an experienced Hire Controller to join their busy depot in Liverpool. This is an excellent opportunity for someone with experience in plant hire, tool hire, powered access, lifting, welfare, accommodation or a similar hire environment who enjoys building customer relationships and delivering outstanding service. You'll be joining a friendly, supportive team where no two days are the same, playing a key role in ensuring customers receive the right equipment, on time, every time. The Role Managing incoming hire enquiries via phone and email. Preparing quotations and converting enquiries into hires. Coordinating plant availability, transport and collections. Liaising with customers, drivers and engineers to ensure smooth delivery of equipment. Building and maintaining strong customer relationships. Processing hire contracts, off-hires and associated paperwork. Working closely with the depot team to maximise fleet utilisation. Delivering excellent customer service throughout the hire process. The Person Previous experience as a Hire Controller, Hire Desk Controller, Hire Coordinator or Rental Controller. Experience within plant hire, tool hire, powered access, lifting, welfare, accommodation, generators or a related hire industry is highly desirable. Excellent customer service and communication skills. Strong organisational skills with the ability to manage multiple priorities. A proactive and positive attitude. Good IT skills and experience using hire management systems is advantageous. What's on Offer £30,000 - £38,000 Basic Salary Performance Bonus Company Pension Ongoing Training & Development Career Progression Opportunities Monday to Friday Stable, Growing Business If you're an experienced Hire Controller looking to join a business that values its people and offers genuine career progression, we'd love to hear from you. Apply today or contact NEOS Engineering Recruitment for more information.

Office Administrator - IMMEDIATE START Location: Maidstone, Kent Salary: £13.50 per hour PAYE via Pertemps Hours: Monday to Friday, 07:30am - 5:00pm Job Type: Full-Time, Temp to Perm - IMMEDIATE START Driving Licence: Essential Office Administrator Are you an experienced Office Administrator, Office Assistant, Hire Desk Administrator, Customer Service Administrator, Office Clerk, Admin, Depot Administrator, Service Admin, Operations Administrator, Administrator, Hire Desk Controller or Plant Hire Administrator looking for your next opportunity? We are recruiting on behalf of a well-established business based on the outskirts of Maidstone. This is an excellent opportunity to join a busy and friendly team where you will play a key role supporting customers, coordinating administration processes, and ensuring smooth day-to-day operations. Office Administrator Duties & Responsibilities: Answering inbound telephone calls and responding to customer email enquiries. Managing website enquiries and converting enquiries into orders. Building relationships with new and existing Customers Processing customer hire requests from enquiry through to completion. Supporting the Hire Desk team with daily administration. Raising Purchase Orders for workshop and office requirements. Maintaining accurate customer and order records. Handling customer repair administration and documentation. Collating and reporting plant breakdown information. Liaising with customers, engineers, workshop staff, and suppliers. Providing exceptional customer service and ongoing customer support. Assisting with general office administration and office support duties. Following up with customers and obtaining post-hire feedback. Office Administrator Skills & Experience Required Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers Exceptional communication skills including negotiating and influencing. You'll have the ability to engage and build relationships with both internal and external customers Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures An effective team member with a highly supportive, collaborative approach Strong administration and organisational abilities. Competent with Microsoft Office, including Outlook, Word, and Excel. High attention to detail and accuracy. Professional telephone manner. Experience within plant hire, tool hire, construction, engineering, transport, logistics, fleet, or equipment hire would be advantageous but not essential. Full UK driving licence and own transport due to the location. If you are interested and have more questions, please contact Aleks from Pertemps Maidstone.

Office Administrator - IMMEDIATE START Location: Maidstone, Kent Salary: £13.50 per hour PAYE via Pertemps Hours: Monday to Friday, 07:30am - 5:00pm Job Type: Full-Time, Temp to Perm - IMMEDIATE START Driving Licence: Essential Office Administrator Are you an experienced Office Administrator, Office Assistant, Hire Desk Administrator, Customer Service Administrator, Office Clerk, Admin, Depot Administrator, Service Admin, Operations Administrator, Administrator, Hire Desk Controller or Plant Hire Administrator looking for your next opportunity? We are recruiting on behalf of a well-established business based on the outskirts of Maidstone. This is an excellent opportunity to join a busy and friendly team where you will play a key role supporting customers, coordinating administration processes, and ensuring smooth day-to-day operations. Office Administrator Duties & Responsibilities: Answering inbound telephone calls and responding to customer email enquiries. Managing website enquiries and converting enquiries into orders. Building relationships with new and existing Customers Processing customer hire requests from enquiry through to completion. Supporting the Hire Desk team with daily administration. Raising Purchase Orders for workshop and office requirements. Maintaining accurate customer and order records. Handling customer repair administration and documentation. Collating and reporting plant breakdown information. Liaising with customers, engineers, workshop staff, and suppliers. Providing exceptional customer service and ongoing customer support. Assisting with general office administration and office support duties. Following up with customers and obtaining post-hire feedback. Office Administrator Skills & Experience Required Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers Exceptional communication skills including negotiating and influencing. You'll have the ability to engage and build relationships with both internal and external customers Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures An effective team member with a highly supportive, collaborative approach Strong administration and organisational abilities. Competent with Microsoft Office, including Outlook, Word, and Excel. High attention to detail and accuracy. Professional telephone manner. Experience within plant hire, tool hire, construction, engineering, transport, logistics, fleet, or equipment hire would be advantageous but not essential. Full UK driving licence and own transport due to the location. If you are interested and have more questions, please contact Aleks from Pertemps Maidstone.

Service Desk Controller Location: Witham Contract Type: Permanent Are you ready to take your career to the next level? Join our dynamic team as a Service Desk Controller. We are on the lookout for an enthusiastic individual who thrives in a fast-paced environment and is passionate about providing exceptional service. What You'll Do: As a Service Desk Controller, you will play a crucial role in ensuring our service desk runs smoothly and efficiently. Your responsibilities will include: Managing Service Requests: Oversee incoming service requests, ensuring timely and accurate responses. Troubleshooting & Support: Provide first-line support for technical issues and escalate when necessary, ensuring minimal disruption to operations. Communication: Liaise with various departments to facilitate smooth operations and foster a collaborative environment. Documentation: Maintain accurate records of service requests and resolutions to enhance our service delivery. Process Improvement: Identify opportunities for enhancing service desk processes and procedures. Who You Are: We're looking for someone who brings a mix of skills and attributes that will help us continue to thrive: Experience: Previous experience in a service desk or Sales Admin is desirable Tech-Savvy: Proficient in using IT service management tools and Microsoft Office Suite. Problem Solver: Excellent analytical skills and the ability to think on your feet. People Person: Strong communication and interpersonal skills to connect with team members and stakeholders. Detail-Oriented: A keen eye for detail to ensure high-quality service delivery. Why Join Us? At our company, we believe that our people are our greatest asset! Here's what you can look forward to: Positive Work Environment: A cheerful and professional workplace where you can thrive Competitive Salary: An attractive salary package commensurate with experience. Benefits: Enjoy a range of benefits including health insurance, pension plan, 25 days holiday plus bank holiday, free parking Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Know enough about boilers, heating and plumbing to work out what's actually wrong when a customer calls? We need an experienced Service Controller to join an existing office-based team supporting a busy domestic engineering operation. This isn't a standard customer service role. You'll be the bridge between the customer and the engineer: understanding the problem, asking the right questions, providing straightforward first-line solutions where appropriate and deciding when an engineer needs to take over. Think technical customer service meets second-line support meets engineer coordination . You'll also help keep the operation moving, coordinating engineer diaries, arranging appointments and managing the quotation process. You won't be expected to technically price or produce quotations from scratch, but you will make sure the right information gets to the right people and that quotes reach customers. Day to day, you'll be Handling incoming plumbing, heating and related service enquiries Diagnosing straightforward issues over the phone Talking customers through basic fixes where appropriate Identifying when an engineer visit is required Booking and coordinating engineer appointments Planning engineer diaries effectively Liaising between customers, engineers and the wider team Coordinating quotations and following them through Keeping customers updated and making sure nothing disappears into an inbox What we're looking for The key thing here is relevant industry knowledge . You'll ideally have worked in a customer service, service desk, technical support, scheduling or service controller role within heating, boilers, plumbing, air conditioning or a closely related engineering environment . You don't need to be an engineer yourself, but you do need enough technical understanding to recognise common problems, ask sensible questions and communicate effectively with both customers and engineers. We're adding to an established team, so you'll have people around you who understand the operation. What we need is someone who can bring together technical understanding, customer service and organisation and keep a busy day running smoothly. If you've worked behind the scenes keeping domestic engineers moving and customers informed, we'd like to hear from you Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Service Scheduling Coordinator Location: Witham Contract Type: Permanent Are you ready to take your career to the next level? Join our dynamic team as a Service Scheduling Coordinator . We are on the lookout for an enthusiastic individual who thrives in a fast-paced environment and is passionate about providing exceptional service. What You'll Do: As a Service Desk Controller, you will play a crucial role in ensuring our service desk runs smoothly and efficiently. Your responsibilities will include: Managing Service Requests: Oversee incoming service requests, ensuring timely and accurate responses. Troubleshooting & Support: Provide first-line support for technical issues and escalate when necessary, ensuring minimal disruption to operations. Communication: Liaise with various departments to facilitate smooth operations and foster a collaborative environment. Documentation: Maintain accurate records of service requests and resolutions to enhance our service delivery. Process Improvement: Identify opportunities for enhancing service desk processes and procedures. Who You Are: We're looking for someone who brings a mix of skills and attributes that will help us continue to thrive: Experience: Previous experience in a service desk or Sales Admin is desirable Tech-Savvy: Proficient in using IT service management tools and Microsoft Office Suite. Problem Solver: Excellent analytical skills and the ability to think on your feet. People Person: Strong communication and interpersonal skills to connect with team members and stakeholders. Detail-Oriented: A keen eye for detail to ensure high-quality service delivery. Why Join Us? At our company, we believe that our people are our greatest asset! Here's what you can look forward to: Positive Work Environment: A cheerful and professional workplace where you can thrive Competitive Salary: An attractive salary package commensurate with experience. Benefits: Enjoy a range of benefits including health insurance, pension plan, 25 days holiday plus bank holiday, free parking Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Our Peterborough based client is looking for a highly organised Service Desk Controller to join them on a full-time permanent basis, working Monday to Friday working 40 hours per week, between the hours of 7:30 am 5 pm on a rota basis. Opportunity to work from home, 1 day per week after successful probation. As a Service Desk Controller, you'll be responsible for handling customer service requests, scheduling field engineers, coordinating parts, and ensuring maintenance and breakdown calls are managed efficiently to deliver excellent customer service. Key Responsibilities for the Service Desk Controller Handle customer enquiries by phone and email. Schedule field engineers and manage daily workloads. Coordinate service calls, parts orders and job planning. Raise invoices and maintain accurate service records. Follow up quotations and ensure high levels of customer satisfaction. Experienced needed for the Service Desk Controller Experience in service coordination, engineer scheduling or workshop planning Excellent organisational, communication and IT skills. Able to prioritise workloads and work effectively under pressure. A positive, customer-focused team player with strong attention to detail. Benefits In return, our client is offering a starting salary of up to £34,000 depending on experience, 24 days annual leave plus public holidays, contributory pension, hybrid working model post probation, sick pay, life assurance, healthcare scheme. Send your CV now for consideration and review. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data

Hire Controller - Wokingham Job Opportunity : Customer Service Coordinator (Hire Desk) Location: Wokingham Contract Type: Temp To Perm Hourly Rate: starting at 13.50ph, depending on experience Working Pattern: Full Time Key Responsibilities : Raising Contracts: Ensure all contracts are processed efficiently. Dealing with Customer and Driver Queries: Provide outstanding support to our customers and drivers, ensuring their needs are met. Organising and Maintaining the Work Planner: Keep our operations running smoothly by managing schedules effectively. Taking New Orders: Facilitate new orders and maintain strong relationships with current customers. The ideal candidate Previous experience in the hire industry. Strong communication skills to handle a high volume of calls and enquiries. Ability to work under pressure in a fast-paced environment. Excellent time management and organisational skills. A proactive attitude. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Technical Service Desk Controller Location: London (Hybrid) Salary: 38,000 Reports to: Head of Services Join Veritas Veritas is a fast-growing technology partner delivering Managed IT Services, Print & Document Solutions, Communications & Connectivity, Cyber Security and Business Automation to organisations across the UK. We're looking for an experienced Technical Service Desk Controller to become the operational hub of our Service Department. This role is ideal for someone with a strong technical background (ideally Second Line IT Support) who enjoys problem-solving, coordinating technical teams and delivering exceptional customer service. Working alongside the Head of Services, you'll triage customer issues, resolve incidents where possible and ensure work is efficiently allocated across our IT, Print, Communications and Automation teams while helping drive operational excellence. The Role You'll oversee the day-to-day operation of Veritas' Unified Service Desk, ensuring requests are prioritised, technically assessed and assigned to the appropriate engineers. You'll also carry out first and second-line troubleshooting where appropriate, monitor service performance and help ensure we consistently exceed our service level commitments. Key Responsibilities Act as the primary point of contact for customer support requests. Log, prioritise, triage and resolve incidents where possible across IT, Print, Communications and Automation services. Allocate tickets to the appropriate engineers, monitor queues, response times and SLAs, and escalate priority or ageing tickets when required. Keep customers informed throughout the lifecycle of their support requests. Provide first and second-line technical support, diagnosing Microsoft 365, Windows, networking and endpoint issues before escalation. Ensure tickets contain accurate technical information, identify recurring issues and recommend service improvements. Coordinate workloads across engineering teams, monitor utilisation, support project scheduling and liaise with third-party suppliers where required. Support the Head of Services with operational management, reporting, customer onboarding, licence administration, renewals and service documentation. Skills & Experience Essential Previous experience within an MSP or IT Service Desk environment. Strong Second Line IT Support experience. Excellent knowledge of Microsoft 365, Windows Desktop & Server, Active Directory/Microsoft Entra ID, networking fundamentals (DNS, DHCP, TCP/IP, VPNs) and remote support tools. Experience using professional ticketing systems. Excellent organisational, communication and customer service skills. Ability to prioritise workloads and remain calm under pressure. Desirable ITIL Foundation certification. Experience supporting managed print environments. Knowledge of VoIP and connectivity solutions. Experience with automation/workflow platforms. Microsoft certifications. Experience producing service reports and KPIs. We're Looking For Someone Who Is Customer-focused and technically confident. Highly organised with excellent problem-solving skills. Calm under pressure and commercially aware. A strong communicator who enjoys working across multiple technology disciplines. Passionate about delivering outstanding customer service. What Success Looks Like Fast, professional customer responses and increased first-contact resolution. Well-managed ticket queues with consistently strong SLA performance. Engineers receiving accurate, well-triaged tickets. Smooth service delivery across IT, Print, Communications and Automation. Strong operational reporting and support for the Head of Services. Why Join Veritas? At Veritas, you'll join a growing technology business where innovation, teamwork and customer service are at the heart of everything we do. This role offers genuine career progression and the opportunity to help shape our expanding Service Department while working alongside experienced professionals across multiple technology disciplines. If you're passionate about technology and want to make a real impact in a fast-paced, growing business, we'd love to hear from you.