Hire Controller - Wokingham Job Opportunity : Customer Service Coordinator (Hire Desk) Location: Wokingham Contract Type: Temp To Perm Hourly Rate: starting at 13.50ph, depending on experience Working Pattern: Full Time Key Responsibilities : Raising Contracts: Ensure all contracts are processed efficiently. Dealing with Customer and Driver Queries: Provide outstanding support to our customers and drivers, ensuring their needs are met. Organising and Maintaining the Work Planner: Keep our operations running smoothly by managing schedules effectively. Taking New Orders: Facilitate new orders and maintain strong relationships with current customers. The ideal candidate Previous experience in the hire industry. Strong communication skills to handle a high volume of calls and enquiries. Ability to work under pressure in a fast-paced environment. Excellent time management and organisational skills. A proactive attitude. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 15, 2026
Full time
Hire Controller - Wokingham Job Opportunity : Customer Service Coordinator (Hire Desk) Location: Wokingham Contract Type: Temp To Perm Hourly Rate: starting at 13.50ph, depending on experience Working Pattern: Full Time Key Responsibilities : Raising Contracts: Ensure all contracts are processed efficiently. Dealing with Customer and Driver Queries: Provide outstanding support to our customers and drivers, ensuring their needs are met. Organising and Maintaining the Work Planner: Keep our operations running smoothly by managing schedules effectively. Taking New Orders: Facilitate new orders and maintain strong relationships with current customers. The ideal candidate Previous experience in the hire industry. Strong communication skills to handle a high volume of calls and enquiries. Ability to work under pressure in a fast-paced environment. Excellent time management and organisational skills. A proactive attitude. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Hire Coordinator - Ringwood Dovetail Recruitment are excited to be working with a growing construction business in Ringwood, who are recruiting due to their ever growing team! With full training and support given across all facets of the business, there is real career progression on offer for the right person, with the potential of the role evolving into additional areas over time. The Hire Desk Assistant is a vital part of the operations for both Sales and Customer Services. On a day-to-day basis, you can expect to be desk-based, making regular contact with stock teams, sales reps and various depots around the UK to ensure minimal delay in fulfilling the needs of the customer. Duties & Responsibilities: Receiving enquiries from customers, and actioning, processing orders and following them through to completion Arranging delivery and collection of orders in according with the customer s and Sale Teams requirements. Managing Sub Contracted Transport suppliers, their service levels and constant monitoring of their costs Using an established database of 3rd party suppliers and hauliers to arrange transport of products to and from the depots and where possible, reducing handling and increasing profit margins on Transport. Safeguarding that all products hired to customers are safe and have been properly tested in accordance with company procedures, where necessary all relevant Test Certification are raised and sent with products being Hired. This is a fast-paced position where the Hire Coordinator will build your knowledge of company services, relationships with key partners and colleagues, and problem solve along the way. The business takes great pride in not only their convenience for their customers, but their level of service, making you proud to be a part of the team. Minimum Experience Required: Strong communication skills Well organised with a keen eye for detail Ability to multitask Team Player Salary & Details 20 days holiday + bank holidays Free Parking Monday Friday 8.30am 5pm 1 hour lunch Pension contributions This Hire Coordinator role presents an outstanding opportunity for individuals who are eager, dependable, and conscientious, with ample room for career growth. If you are interested in this Hire Coordinator job in Ringwood, please click on Apply Now or alternatively give us a call on (phone number removed) and ask for Laura. Laura will take you through the full process from beginning to end, helping you with your application and interview prep.
Aug 15, 2026
Full time
Hire Coordinator - Ringwood Dovetail Recruitment are excited to be working with a growing construction business in Ringwood, who are recruiting due to their ever growing team! With full training and support given across all facets of the business, there is real career progression on offer for the right person, with the potential of the role evolving into additional areas over time. The Hire Desk Assistant is a vital part of the operations for both Sales and Customer Services. On a day-to-day basis, you can expect to be desk-based, making regular contact with stock teams, sales reps and various depots around the UK to ensure minimal delay in fulfilling the needs of the customer. Duties & Responsibilities: Receiving enquiries from customers, and actioning, processing orders and following them through to completion Arranging delivery and collection of orders in according with the customer s and Sale Teams requirements. Managing Sub Contracted Transport suppliers, their service levels and constant monitoring of their costs Using an established database of 3rd party suppliers and hauliers to arrange transport of products to and from the depots and where possible, reducing handling and increasing profit margins on Transport. Safeguarding that all products hired to customers are safe and have been properly tested in accordance with company procedures, where necessary all relevant Test Certification are raised and sent with products being Hired. This is a fast-paced position where the Hire Coordinator will build your knowledge of company services, relationships with key partners and colleagues, and problem solve along the way. The business takes great pride in not only their convenience for their customers, but their level of service, making you proud to be a part of the team. Minimum Experience Required: Strong communication skills Well organised with a keen eye for detail Ability to multitask Team Player Salary & Details 20 days holiday + bank holidays Free Parking Monday Friday 8.30am 5pm 1 hour lunch Pension contributions This Hire Coordinator role presents an outstanding opportunity for individuals who are eager, dependable, and conscientious, with ample room for career growth. If you are interested in this Hire Coordinator job in Ringwood, please click on Apply Now or alternatively give us a call on (phone number removed) and ask for Laura. Laura will take you through the full process from beginning to end, helping you with your application and interview prep.
Temporary Community Incident & Support Advisor - Immediate start Temporary Contract immediate start Mansfield - fully office based 15.50p.h. TurnerFox Recruitment is delighted to be recruiting on behalf of one of our valued clients for a number of Community Incident & Support Advisors . This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and genuinely enjoy helping people during challenging situations. You'll be joining a supportive team responsible for providing reassurance, practical guidance and exceptional customer service to residents affected by incidents, ensuring every enquiry is handled with empathy, professionalism and efficiency. The Role of Temporary Community Incident & Support Advisor As a Community Incident & Support Advisor, you'll be the first point of contact for residents via telephone and email, providing clear advice, gathering information and ensuring incidents are escalated quickly and accurately. No two days are the same, making this an ideal role for someone who enjoys problem solving, communicating with a wide range of people and remaining calm under pressure. Duties will include: Acting as the first point of contact for resident enquiries Handling telephone calls and email correspondence Recording accurate information on internal systems Assessing enquiries and escalating urgent issues where appropriate Providing reassurance and support to vulnerable or distressed customers Keeping residents updated throughout the incident process Working closely with internal teams to ensure a coordinated response Managing shared inboxes and responding within agreed service levels Logging complaints, compliments and customer feedback Maintaining confidentiality and handling sensitive information appropriately For the role of Temporary Community Incident & Support Advisor We're looking for someone who enjoys helping people and takes pride in delivering outstanding customer service. You'll ideally have: Previous experience dealing with complex, sensitive or emotionally challenging customer service enquiries, remaining calm, professional and empathetic at all times Previous customer service or contact centre experience Excellent communication skills, both written and verbal Strong listening and problem-solving abilities A calm, empathetic and professional manner The ability to prioritise a busy workload Good IT skills including Microsoft Office Experience dealing with difficult or sensitive situations would be advantageous Confidence working both independently and as part of a team What's on Offer? Immediate start available Supportive and friendly team environment Meaningful role making a real difference within local communities Opportunity to gain valuable public sector experience If you're passionate about customer service and want a role where your communication skills can genuinely make a difference, we'd love to hear from you. Apply today with your CV, and one of our consultants will be in touch. Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion. Additional Customer Service Advisor / Customer Support Advisor / Contact Centre Advisor / Call Centre Advisor / Resident Liaison Officer / Customer Experience Advisor / Incident Coordinator / Community Support Advisor / Customer Care Advisor / Helpdesk Advisor / Service Desk Advisor / Complaints Handler / Customer Relations Advisor / Administrative Assistant / Office Administrator / Public Sector Customer Service / Frontline Customer Service / Client Support Advisor / Telephone Advisor / Email Support Advisor / Customer Contact Advisor / Customer Service Representative
Aug 14, 2026
Seasonal
Temporary Community Incident & Support Advisor - Immediate start Temporary Contract immediate start Mansfield - fully office based 15.50p.h. TurnerFox Recruitment is delighted to be recruiting on behalf of one of our valued clients for a number of Community Incident & Support Advisors . This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and genuinely enjoy helping people during challenging situations. You'll be joining a supportive team responsible for providing reassurance, practical guidance and exceptional customer service to residents affected by incidents, ensuring every enquiry is handled with empathy, professionalism and efficiency. The Role of Temporary Community Incident & Support Advisor As a Community Incident & Support Advisor, you'll be the first point of contact for residents via telephone and email, providing clear advice, gathering information and ensuring incidents are escalated quickly and accurately. No two days are the same, making this an ideal role for someone who enjoys problem solving, communicating with a wide range of people and remaining calm under pressure. Duties will include: Acting as the first point of contact for resident enquiries Handling telephone calls and email correspondence Recording accurate information on internal systems Assessing enquiries and escalating urgent issues where appropriate Providing reassurance and support to vulnerable or distressed customers Keeping residents updated throughout the incident process Working closely with internal teams to ensure a coordinated response Managing shared inboxes and responding within agreed service levels Logging complaints, compliments and customer feedback Maintaining confidentiality and handling sensitive information appropriately For the role of Temporary Community Incident & Support Advisor We're looking for someone who enjoys helping people and takes pride in delivering outstanding customer service. You'll ideally have: Previous experience dealing with complex, sensitive or emotionally challenging customer service enquiries, remaining calm, professional and empathetic at all times Previous customer service or contact centre experience Excellent communication skills, both written and verbal Strong listening and problem-solving abilities A calm, empathetic and professional manner The ability to prioritise a busy workload Good IT skills including Microsoft Office Experience dealing with difficult or sensitive situations would be advantageous Confidence working both independently and as part of a team What's on Offer? Immediate start available Supportive and friendly team environment Meaningful role making a real difference within local communities Opportunity to gain valuable public sector experience If you're passionate about customer service and want a role where your communication skills can genuinely make a difference, we'd love to hear from you. Apply today with your CV, and one of our consultants will be in touch. Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion. Additional Customer Service Advisor / Customer Support Advisor / Contact Centre Advisor / Call Centre Advisor / Resident Liaison Officer / Customer Experience Advisor / Incident Coordinator / Community Support Advisor / Customer Care Advisor / Helpdesk Advisor / Service Desk Advisor / Complaints Handler / Customer Relations Advisor / Administrative Assistant / Office Administrator / Public Sector Customer Service / Frontline Customer Service / Client Support Advisor / Telephone Advisor / Email Support Advisor / Customer Contact Advisor / Customer Service Representative
Helpdesk Coordinator Slough £34,000 We are currently recruiting for a Helpdesk Coordinator to join a well-established engineering company based in Slough. Due to ongoing workload and growth, our client is looking to strengthen their service coordination team with an organised and customer-focused individual. This role plays a critical part in supporting field engineers, managing customer expectations, and ensuring preventative maintenance, reactive works, and remedial jobs are scheduled efficiently. It is well suited to someone with previous coordination or scheduling experience looking to develop their skills within a stable and professional organisation. Package & Benefits Salary £34,000 per annum Full-time, permanent position Office-based role in Slough Monday to Friday working pattern Opportunity to develop coordination and planning skills Join a well-established and supportive engineering business Role & Responsibilities Scheduling planned preventative maintenance (PPM) visits Coordinating reactive call-outs, revisits, and emergency works Planning and scheduling remedial works following PPMs and reactive visits Acting as the first point of contact for customers, handling incoming calls and enquiries Liaising with engineers to maximise utilisation and operational efficiency Booking all engineer visits in line with company procedures Monitoring customer KPIs and proactively communicating delays or challenges Coordinating works across teams and regions, including national and key accounts Managing and scheduling subcontractors, ensuring compliance with company standards Raising subcontractor orders in line with internal processes Ensuring engineering data and reports from handheld devices are accurate and professional Tracking job completion and the return of worksheets and reports Supporting internal departments, including accounts, with accurate job information Maintaining and updating the service management database Skills & Experience Required Previous experience in a Service Coordinator, Service Administrator, or Scheduling role Strong organisational and planning skills Experience coordinating engineers or field-based teams Excellent communication and customer service skills Ability to work in a fast-paced, reactive environment Strong attention to detail and administrative accuracy Good IT skills and confidence working with service management systems Commercial awareness and a proactive approach Apply If you are a Helpdesk Coordinator looking for a stable, long-term role within a reputable engineering business in Slough, please submit your CV to be considered.
Aug 14, 2026
Full time
Helpdesk Coordinator Slough £34,000 We are currently recruiting for a Helpdesk Coordinator to join a well-established engineering company based in Slough. Due to ongoing workload and growth, our client is looking to strengthen their service coordination team with an organised and customer-focused individual. This role plays a critical part in supporting field engineers, managing customer expectations, and ensuring preventative maintenance, reactive works, and remedial jobs are scheduled efficiently. It is well suited to someone with previous coordination or scheduling experience looking to develop their skills within a stable and professional organisation. Package & Benefits Salary £34,000 per annum Full-time, permanent position Office-based role in Slough Monday to Friday working pattern Opportunity to develop coordination and planning skills Join a well-established and supportive engineering business Role & Responsibilities Scheduling planned preventative maintenance (PPM) visits Coordinating reactive call-outs, revisits, and emergency works Planning and scheduling remedial works following PPMs and reactive visits Acting as the first point of contact for customers, handling incoming calls and enquiries Liaising with engineers to maximise utilisation and operational efficiency Booking all engineer visits in line with company procedures Monitoring customer KPIs and proactively communicating delays or challenges Coordinating works across teams and regions, including national and key accounts Managing and scheduling subcontractors, ensuring compliance with company standards Raising subcontractor orders in line with internal processes Ensuring engineering data and reports from handheld devices are accurate and professional Tracking job completion and the return of worksheets and reports Supporting internal departments, including accounts, with accurate job information Maintaining and updating the service management database Skills & Experience Required Previous experience in a Service Coordinator, Service Administrator, or Scheduling role Strong organisational and planning skills Experience coordinating engineers or field-based teams Excellent communication and customer service skills Ability to work in a fast-paced, reactive environment Strong attention to detail and administrative accuracy Good IT skills and confidence working with service management systems Commercial awareness and a proactive approach Apply If you are a Helpdesk Coordinator looking for a stable, long-term role within a reputable engineering business in Slough, please submit your CV to be considered.
Service Desk Administrator £32,000 Per Annum. Stockport Full Time, Permanent Monday to Friday 0700 - 17:00 Do you have strong scheduling and coordination skills? Do you thrive in a fast-paced, customer-focused environment? Attega Group is currently partnering with our client in recruiting a Service Desk Administrator. The main purpose of this role is to work closely with the Technical Support and Operations teams to plan, coordinate, and schedule works efficiently, ensuring the smooth day-to-day running of service delivery. In return, our client is offering a salary of £32,000 per annum, depending on experience. This is a full-time, permanent role. The hours of work will be Monday to Friday, 07 00. Your responsibilities will include: Scheduling and coordinating works for field operatives, ensuring all jobs are planned and confirmed with clients daily Managing diaries and allocating resources effectively to meet service requirements Liaising with Technical Team Members and Supervisor/Managers to ensure works are delivered efficiently Ensuring all client portals and internal systems are updated accurately and in a timely manner Communicating daily via phone and email with engineers, contractors, clients, and suppliers Proactively managing changes, delays, and last-minute issues to minimise disruption The ideal candidate: Has a strong can-do attitude and excellent organisational skills Possesses strong communication and problem-solving abilities Is a confident team player who can also work independently Demonstrates self-motivation, discipline, and attention to detail Has a customer-focused attitude with a commitment to high service standards Takes health and safety seriously in all aspects of the role
Aug 14, 2026
Full time
Service Desk Administrator £32,000 Per Annum. Stockport Full Time, Permanent Monday to Friday 0700 - 17:00 Do you have strong scheduling and coordination skills? Do you thrive in a fast-paced, customer-focused environment? Attega Group is currently partnering with our client in recruiting a Service Desk Administrator. The main purpose of this role is to work closely with the Technical Support and Operations teams to plan, coordinate, and schedule works efficiently, ensuring the smooth day-to-day running of service delivery. In return, our client is offering a salary of £32,000 per annum, depending on experience. This is a full-time, permanent role. The hours of work will be Monday to Friday, 07 00. Your responsibilities will include: Scheduling and coordinating works for field operatives, ensuring all jobs are planned and confirmed with clients daily Managing diaries and allocating resources effectively to meet service requirements Liaising with Technical Team Members and Supervisor/Managers to ensure works are delivered efficiently Ensuring all client portals and internal systems are updated accurately and in a timely manner Communicating daily via phone and email with engineers, contractors, clients, and suppliers Proactively managing changes, delays, and last-minute issues to minimise disruption The ideal candidate: Has a strong can-do attitude and excellent organisational skills Possesses strong communication and problem-solving abilities Is a confident team player who can also work independently Demonstrates self-motivation, discipline, and attention to detail Has a customer-focused attitude with a commitment to high service standards Takes health and safety seriously in all aspects of the role
Join a busy customer operations team where no two days are the same KMC Recruitment is working with a well-established hire business to recruit a Hire Desk Coordinator for its Ipswich operation. This is an excellent opportunity for someone who enjoys speaking with customers, coordinating multiple tasks at once and making sure everything runs smoothly from enquiry through to delivery. You'll be part of a supportive team, acting as the first point of contact for customers while working closely with colleagues across the business to deliver a first-class service. Whether you're already working within the hire industry or have a strong customer service background and are looking for your next challenge, we'd like to hear from you. The Role As part of a busy customer service and hire desk team, you'll be responsible for managing customer enquiries, arranging hires and ensuring customers receive a professional, efficient service throughout the process. Your responsibilities will include: Responding to customer enquiries by telephone and email. Preparing quotations and processing hire orders accurately. Liaising with operational teams to coordinate deliveries, collections and equipment availability. Building strong relationships with both new and existing customers. Providing advice on products and services to help customers find the right solution. Supporting Business Development Managers with customer accounts and enquiries. Maintaining accurate records and ensuring all documentation is completed correctly. Working collaboratively with colleagues to deliver excellent service and resolve any issues quickly. About You We're looking for someone who enjoys working in a fast-paced environment and takes pride in delivering outstanding customer service. You'll ideally have: Previous experience in a customer service, hire desk, sales support or coordination role. Excellent communication skills, both over the phone and in writing. Strong organisational skills with the ability to prioritise a busy workload. Good attention to detail and a high level of accuracy. Confidence using Microsoft Office, including Excel. A positive attitude and willingness to support the wider team. GCSE English (Grade 4/C or above), or equivalent. Experience within the plant hire, construction, tool hire or related sectors would be advantageous, although it isn't essential. What's on Offer? Salary of £32,640. Up to 25 days' annual leave plus bank holidays. Option to buy additional holiday and carry unused leave forward. Extra day's holiday for your birthday. Company pension with employer contribution. Enhanced family leave. Death in Service cover. Medicash healthcare plan. High street retail discounts. Cycle to Work scheme. Regular performance and development reviews. A friendly, supportive working environment with genuine opportunities to develop your career. If you're looking for a customer-focused role where you can make a real impact while developing your career within a successful national business, we'd love to hear from you.
Aug 14, 2026
Full time
Join a busy customer operations team where no two days are the same KMC Recruitment is working with a well-established hire business to recruit a Hire Desk Coordinator for its Ipswich operation. This is an excellent opportunity for someone who enjoys speaking with customers, coordinating multiple tasks at once and making sure everything runs smoothly from enquiry through to delivery. You'll be part of a supportive team, acting as the first point of contact for customers while working closely with colleagues across the business to deliver a first-class service. Whether you're already working within the hire industry or have a strong customer service background and are looking for your next challenge, we'd like to hear from you. The Role As part of a busy customer service and hire desk team, you'll be responsible for managing customer enquiries, arranging hires and ensuring customers receive a professional, efficient service throughout the process. Your responsibilities will include: Responding to customer enquiries by telephone and email. Preparing quotations and processing hire orders accurately. Liaising with operational teams to coordinate deliveries, collections and equipment availability. Building strong relationships with both new and existing customers. Providing advice on products and services to help customers find the right solution. Supporting Business Development Managers with customer accounts and enquiries. Maintaining accurate records and ensuring all documentation is completed correctly. Working collaboratively with colleagues to deliver excellent service and resolve any issues quickly. About You We're looking for someone who enjoys working in a fast-paced environment and takes pride in delivering outstanding customer service. You'll ideally have: Previous experience in a customer service, hire desk, sales support or coordination role. Excellent communication skills, both over the phone and in writing. Strong organisational skills with the ability to prioritise a busy workload. Good attention to detail and a high level of accuracy. Confidence using Microsoft Office, including Excel. A positive attitude and willingness to support the wider team. GCSE English (Grade 4/C or above), or equivalent. Experience within the plant hire, construction, tool hire or related sectors would be advantageous, although it isn't essential. What's on Offer? Salary of £32,640. Up to 25 days' annual leave plus bank holidays. Option to buy additional holiday and carry unused leave forward. Extra day's holiday for your birthday. Company pension with employer contribution. Enhanced family leave. Death in Service cover. Medicash healthcare plan. High street retail discounts. Cycle to Work scheme. Regular performance and development reviews. A friendly, supportive working environment with genuine opportunities to develop your career. If you're looking for a customer-focused role where you can make a real impact while developing your career within a successful national business, we'd love to hear from you.
Temporary Service Desk Co-ordinator Bidford-on-Avon Upto £15/hour (DOE) The role: We need someone to own the phone and email booking desk for a minimum one month (reviewed thereafter). This is fast-paced, interrupt-driven work. You'll field 20+ calls a day, manage a growing email queue, and keep field engineers moving efficiently across the schedule. What you'll be doing: Taking service requests via phone and email, booking jobs directly into the system Liaising with engineers in the field answering their queries, reallocating jobs, solving access issues on the fly Confirming appointments with customers, managing last-minute changes, and updating records in real time Thinking on your feet when things go wrong (cancellations, delays, access problems) Who you are: Confident on the phone. You don't dread calls; you handle them quickly and professionally. Organised under pressure. High-volume, switching between tasks doesn't faze you. Detail-oriented. Bookings, job notes, and customer updates need to be accurate field teams depend on it. Independent. You'll get trained, but you'll work with minimal supervision. Full UK driver's license required. What you get: Short-term contract (minimum 1 month, reviewed) Upto £15/hour, dependent on experience Immediate start Chance to prove yourself in a high-visibility role How to apply for our Service Desk Coordinator We are reviewing CVs now early applications are highly encouraged. Click below to apply or contact our team directly. Contact Arden Personnel (url removed) (phone number removed) (Alcester) (phone number removed) (Redditch) Follow Arden Personnel on Facebook, Instagram & LinkedIn for live vacancies. About Arden Personnel: Arden Personnel is a trusted recruitment agency covering Redditch, Bromsgrove, Studley, Henley-in-Arden, Evesham, Alcester, Bidford-on-Avon, Leamington Spa, Warwick, and Stratford-upon-Avon. We place candidates across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. We are an equal opportunities employer
Aug 14, 2026
Contractor
Temporary Service Desk Co-ordinator Bidford-on-Avon Upto £15/hour (DOE) The role: We need someone to own the phone and email booking desk for a minimum one month (reviewed thereafter). This is fast-paced, interrupt-driven work. You'll field 20+ calls a day, manage a growing email queue, and keep field engineers moving efficiently across the schedule. What you'll be doing: Taking service requests via phone and email, booking jobs directly into the system Liaising with engineers in the field answering their queries, reallocating jobs, solving access issues on the fly Confirming appointments with customers, managing last-minute changes, and updating records in real time Thinking on your feet when things go wrong (cancellations, delays, access problems) Who you are: Confident on the phone. You don't dread calls; you handle them quickly and professionally. Organised under pressure. High-volume, switching between tasks doesn't faze you. Detail-oriented. Bookings, job notes, and customer updates need to be accurate field teams depend on it. Independent. You'll get trained, but you'll work with minimal supervision. Full UK driver's license required. What you get: Short-term contract (minimum 1 month, reviewed) Upto £15/hour, dependent on experience Immediate start Chance to prove yourself in a high-visibility role How to apply for our Service Desk Coordinator We are reviewing CVs now early applications are highly encouraged. Click below to apply or contact our team directly. Contact Arden Personnel (url removed) (phone number removed) (Alcester) (phone number removed) (Redditch) Follow Arden Personnel on Facebook, Instagram & LinkedIn for live vacancies. About Arden Personnel: Arden Personnel is a trusted recruitment agency covering Redditch, Bromsgrove, Studley, Henley-in-Arden, Evesham, Alcester, Bidford-on-Avon, Leamington Spa, Warwick, and Stratford-upon-Avon. We place candidates across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. We are an equal opportunities employer
Customer Experience - German speaking Permanent Full-time hours - work from home Fridays 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the perfect opportunity for you! This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to customers. Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations. Consult with customers with regards to the correct product for them. Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met. Skills and experience required for the Customer Experience Coordinator: At least 2 years of experience within a customer experience, customer support or sales role. An inquisitive mind and passion for learning about technical components. Fluent in English as well as German Good organisational skills. Excellent customer care skills & telephone manner High level of concentration and excellent attention to detail. Confidence and experience to develop the role and make it your own. Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar. Proficient in Microsoft Office: Word, Excel. Additional details & benefits: 40 hours per week, Monday to Friday Office-based, work from home every Friday with early finish at 2.15pm Flexible working, 'Smart Time' after probation 25 days of annual leave, plus bank holidays Contributory Paycare scheme Annual salary review Impact Recruitment Services are acting as an employment agency on behalf of our client. Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. All responses will be managed in accordance with GDPR.
Aug 14, 2026
Full time
Customer Experience - German speaking Permanent Full-time hours - work from home Fridays 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the perfect opportunity for you! This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to customers. Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations. Consult with customers with regards to the correct product for them. Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met. Skills and experience required for the Customer Experience Coordinator: At least 2 years of experience within a customer experience, customer support or sales role. An inquisitive mind and passion for learning about technical components. Fluent in English as well as German Good organisational skills. Excellent customer care skills & telephone manner High level of concentration and excellent attention to detail. Confidence and experience to develop the role and make it your own. Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar. Proficient in Microsoft Office: Word, Excel. Additional details & benefits: 40 hours per week, Monday to Friday Office-based, work from home every Friday with early finish at 2.15pm Flexible working, 'Smart Time' after probation 25 days of annual leave, plus bank holidays Contributory Paycare scheme Annual salary review Impact Recruitment Services are acting as an employment agency on behalf of our client. Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. All responses will be managed in accordance with GDPR.
Hire & Service Desk Coordinator Basildon, Essex 28,000 - 35,000 pa DOE Monday - Friday, Permanent Position We are looking for an organised and customer-focused Hire Desk Coordinator to join my Client's team. This role is central to the day-to-day operation of the hire desk, ensuring equipment is hired out efficiently while providing excellent customer service. Role: Responsible for coordinating hire bookings and dealing with enquiries Scheduling deliveries and collections of equipment Manage incoming hire enquiries by telephone and email. Process equipment hire bookings accurately and efficiently. Sending out invoices Sending quotes to customers when needed Coordinate equipment availability with the transport, and operations teams. Liaise with customers, drivers, engineers, and depot staff to ensure a smooth hire process. Monitor active hires, extensions, off-hires, and equipment returns. Resolve customer queries promptly Ad-hoc duties as requested extending on from the above. Your Experience: Experience in working within a scheduling or hire role is essential. Good organisational and time management skills. Confident to communicate with stakeholders on various levels - both internally & externally. Proficient with Microsoft Office packages - mainly word & excel Driver and own transport - desirable. Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website. Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion.
Aug 14, 2026
Full time
Hire & Service Desk Coordinator Basildon, Essex 28,000 - 35,000 pa DOE Monday - Friday, Permanent Position We are looking for an organised and customer-focused Hire Desk Coordinator to join my Client's team. This role is central to the day-to-day operation of the hire desk, ensuring equipment is hired out efficiently while providing excellent customer service. Role: Responsible for coordinating hire bookings and dealing with enquiries Scheduling deliveries and collections of equipment Manage incoming hire enquiries by telephone and email. Process equipment hire bookings accurately and efficiently. Sending out invoices Sending quotes to customers when needed Coordinate equipment availability with the transport, and operations teams. Liaise with customers, drivers, engineers, and depot staff to ensure a smooth hire process. Monitor active hires, extensions, off-hires, and equipment returns. Resolve customer queries promptly Ad-hoc duties as requested extending on from the above. Your Experience: Experience in working within a scheduling or hire role is essential. Good organisational and time management skills. Confident to communicate with stakeholders on various levels - both internally & externally. Proficient with Microsoft Office packages - mainly word & excel Driver and own transport - desirable. Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website. Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion.
Customer Service Advisor Dinnington £13.23 per hour Monday-Friday Temporary Ongoing Immediate Start Want a customer service role where you're actually helping to keep things running safely? We're looking for a Customer Service Advisor to join a busy team supporting customers and engineers. What's in it for you? £13.23 per hour Monday to Friday - no weekend working Immediate start available Temporary ongoing contract Full-time hours The opportunity to gain experience within the fire and security services sector A varied role where you'll work closely with customers and field-based engineers This isn't your typical customer service role. You'll be at the heart of the operation, helping customers with enquiries, coordinating engineer visits, following up on outstanding issues and making sure problems are dealt with quickly and professionally. If you're organised, confident on the phone and good at keeping calm when things get busy, we'd love to hear from you. What will you be doing? Your day will be varied, with responsibilities including: Handling inbound calls and emails from customers regarding services, appointments, faults and general enquiries Supporting engineers in the field by coordinating visits, passing on information and helping resolve customer issues Booking, rearranging and confirming engineer appointments Dealing with potentially urgent or time-sensitive issues calmly and ensuring they are escalated appropriately Accurately updating customer records, job information and communications on internal systems Chasing outstanding jobs, engineer updates and customer queries to make sure nothing gets missed Handling frustrated customers professionally, listening to their concerns and taking ownership of finding a solution Working closely with engineers, account handlers and internal teams to keep jobs moving Learning the company's products, services, procedures and industry requirements What are we looking for? We're looking for someone who is customer-focused, organised and confident dealing with people. You might already have experience as a: Customer Service Advisor Contact Centre Advisor Helpdesk Advisor Service Coordinator Repairs or Maintenance Coordinator Facilities Coordinator Engineering Administrator Customer Support Advisor Experience in a technical, engineering, facilities, maintenance or field-service environment would be a bonus, but it's not essential. Most importantly, you'll need: Excellent telephone and communication skills A calm and professional approach when dealing with difficult or unhappy customers Strong organisational skills and attention to detail Good IT skills and confidence using multiple systems The ability to prioritise and manage several enquiries at once A proactive, problem-solving attitude The ability to work effectively as part of a busy team Ready for your next opportunity? If you're a confident customer service professional who enjoys solving problems, helping people and keeping things moving, apply today! We'd love to hear from you.
Aug 14, 2026
Seasonal
Customer Service Advisor Dinnington £13.23 per hour Monday-Friday Temporary Ongoing Immediate Start Want a customer service role where you're actually helping to keep things running safely? We're looking for a Customer Service Advisor to join a busy team supporting customers and engineers. What's in it for you? £13.23 per hour Monday to Friday - no weekend working Immediate start available Temporary ongoing contract Full-time hours The opportunity to gain experience within the fire and security services sector A varied role where you'll work closely with customers and field-based engineers This isn't your typical customer service role. You'll be at the heart of the operation, helping customers with enquiries, coordinating engineer visits, following up on outstanding issues and making sure problems are dealt with quickly and professionally. If you're organised, confident on the phone and good at keeping calm when things get busy, we'd love to hear from you. What will you be doing? Your day will be varied, with responsibilities including: Handling inbound calls and emails from customers regarding services, appointments, faults and general enquiries Supporting engineers in the field by coordinating visits, passing on information and helping resolve customer issues Booking, rearranging and confirming engineer appointments Dealing with potentially urgent or time-sensitive issues calmly and ensuring they are escalated appropriately Accurately updating customer records, job information and communications on internal systems Chasing outstanding jobs, engineer updates and customer queries to make sure nothing gets missed Handling frustrated customers professionally, listening to their concerns and taking ownership of finding a solution Working closely with engineers, account handlers and internal teams to keep jobs moving Learning the company's products, services, procedures and industry requirements What are we looking for? We're looking for someone who is customer-focused, organised and confident dealing with people. You might already have experience as a: Customer Service Advisor Contact Centre Advisor Helpdesk Advisor Service Coordinator Repairs or Maintenance Coordinator Facilities Coordinator Engineering Administrator Customer Support Advisor Experience in a technical, engineering, facilities, maintenance or field-service environment would be a bonus, but it's not essential. Most importantly, you'll need: Excellent telephone and communication skills A calm and professional approach when dealing with difficult or unhappy customers Strong organisational skills and attention to detail Good IT skills and confidence using multiple systems The ability to prioritise and manage several enquiries at once A proactive, problem-solving attitude The ability to work effectively as part of a busy team Ready for your next opportunity? If you're a confident customer service professional who enjoys solving problems, helping people and keeping things moving, apply today! We'd love to hear from you.
Hire Coordinator - Ringwood Dovetail Recruitment are excited to be working with a growing construction business in Ringwood, who are recruiting due to their ever growing team! With full training and support given across all facets of the business, there is real career progression on offer for the right person, with the potential of the role evolving into additional areas over time. The Hire Desk Assistant is a vital part of the operations for both Sales and Customer Services. On a day-to-day basis, you can expect to be desk-based, making regular contact with stock teams, sales reps and various depots around the UK to ensure minimal delay in fulfilling the needs of the customer. Duties & Responsibilities: Receiving enquiries from customers, and actioning, processing orders and following them through to completion Arranging delivery and collection of orders in according with the customer's and Sale Teams requirements. Managing Sub Contracted Transport suppliers, their service levels and constant monitoring of their costs Using an established database of 3rd party suppliers and hauliers to arrange transport of products to and from the depots and where possible, reducing handling and increasing profit margins on Transport. Safeguarding that all products hired to customers are safe and have been properly tested in accordance with company procedures, where necessary all relevant Test Certification are raised and sent with products being Hired. This is a fast-paced position where the Hire Coordinator will build your knowledge of company services, relationships with key partners and colleagues, and problem solve along the way. The business takes great pride in not only their convenience for their customers, but their level of service, making you proud to be a part of the team. Minimum Experience Required: Strong communication skills Well organised with a keen eye for detail Ability to multitask Team Player Salary & Details 20 days holiday + bank holidays Free Parking Monday - Friday 8.30am - 5pm 1 hour lunch Pension contributions This Hire Coordinator role presents an outstanding opportunity for individuals who are eager, dependable, and conscientious, with ample room for career growth. If you are interested in this Hire Coordinator job in Ringwood, please click on 'Apply Now' or alternatively give us a call and ask for Laura. Laura will take you through the full process from beginning to end, helping you with your application and interview prep.
Aug 13, 2026
Full time
Hire Coordinator - Ringwood Dovetail Recruitment are excited to be working with a growing construction business in Ringwood, who are recruiting due to their ever growing team! With full training and support given across all facets of the business, there is real career progression on offer for the right person, with the potential of the role evolving into additional areas over time. The Hire Desk Assistant is a vital part of the operations for both Sales and Customer Services. On a day-to-day basis, you can expect to be desk-based, making regular contact with stock teams, sales reps and various depots around the UK to ensure minimal delay in fulfilling the needs of the customer. Duties & Responsibilities: Receiving enquiries from customers, and actioning, processing orders and following them through to completion Arranging delivery and collection of orders in according with the customer's and Sale Teams requirements. Managing Sub Contracted Transport suppliers, their service levels and constant monitoring of their costs Using an established database of 3rd party suppliers and hauliers to arrange transport of products to and from the depots and where possible, reducing handling and increasing profit margins on Transport. Safeguarding that all products hired to customers are safe and have been properly tested in accordance with company procedures, where necessary all relevant Test Certification are raised and sent with products being Hired. This is a fast-paced position where the Hire Coordinator will build your knowledge of company services, relationships with key partners and colleagues, and problem solve along the way. The business takes great pride in not only their convenience for their customers, but their level of service, making you proud to be a part of the team. Minimum Experience Required: Strong communication skills Well organised with a keen eye for detail Ability to multitask Team Player Salary & Details 20 days holiday + bank holidays Free Parking Monday - Friday 8.30am - 5pm 1 hour lunch Pension contributions This Hire Coordinator role presents an outstanding opportunity for individuals who are eager, dependable, and conscientious, with ample room for career growth. If you are interested in this Hire Coordinator job in Ringwood, please click on 'Apply Now' or alternatively give us a call and ask for Laura. Laura will take you through the full process from beginning to end, helping you with your application and interview prep.
Customer Experience - Italian speaking Permanent Full-time hours - work from home Fridays 28,000- 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent Italian speaker? If this sounds like you, I have the perfect opportunity for you! This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to customers. Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations. Consult with customers with regards to the correct product for them. Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met. Skills and experience required for the Customer Experience Coordinator: At least 2 years of experience within a customer experience, customer support or sales role. An inquisitive mind and passion for learning about technical components. Fluent in English as well as German Good organisational skills. Excellent customer care skills & telephone manner High level of concentration and excellent attention to detail. Confidence and experience to develop the role and make it your own. Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar. Proficient in Microsoft Office: Word, Excel. Additional details & benefits: 40 hours per week, Monday to Friday Office-based, work from home every Friday with early finish Flexible working, 'Smart Time' after probation 25 days of annual leave, plus bank holidays Contributory Paycare scheme Annual salary review Impact Recruitment Services are acting as an employment agency on behalf of our client. Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. All responses will be managed in accordance with GDPR.
Aug 13, 2026
Full time
Customer Experience - Italian speaking Permanent Full-time hours - work from home Fridays 28,000- 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent Italian speaker? If this sounds like you, I have the perfect opportunity for you! This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to customers. Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations. Consult with customers with regards to the correct product for them. Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met. Skills and experience required for the Customer Experience Coordinator: At least 2 years of experience within a customer experience, customer support or sales role. An inquisitive mind and passion for learning about technical components. Fluent in English as well as German Good organisational skills. Excellent customer care skills & telephone manner High level of concentration and excellent attention to detail. Confidence and experience to develop the role and make it your own. Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar. Proficient in Microsoft Office: Word, Excel. Additional details & benefits: 40 hours per week, Monday to Friday Office-based, work from home every Friday with early finish Flexible working, 'Smart Time' after probation 25 days of annual leave, plus bank holidays Contributory Paycare scheme Annual salary review Impact Recruitment Services are acting as an employment agency on behalf of our client. Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. All responses will be managed in accordance with GDPR.
Think Specialist Recruitment
St. Albans, Hertfordshire
Think Specialist Recruitment are delighted to be working with a Global organisation based in the St Albans area who are looking for a candidate to join one of their teams. This position is a nice all round position encompassing order processing, providing support to customers, quotations, supporting the sales process and more. It would suit a candidate who can work on their own initiative as well as work well as part of team, strong communication skills on all levels, as well as the ability to adapt to a busy and varied workload. Please note - This position will be fully office based Monday - Friday Competitive salary plus some great benefits including an annual bonus scheme, 25 days holiday which rise with service and more Some of the duties will include: Managing customer projects, including processing orders for parts, invoices and more Keeping records accurately updated throughout project life cycle within SAP Review customer and project requirements Coordinating procurement and order fulfilment activities Supporting the sales team with quotations, issuing products and service Identifying opportunities to promote relevant products Reviewing customer proposals, quotations and project documentation Ensuring stock levels are maintained both physically and within SAP Calculate contract pricing and prepare proposals Supporting with service contracts, planned maintenance visits, breakdown support spare parts and more Working well on own initiative as well as within team environment The suitable candidate: Previous experience within a similar position Strong communication skills on all levels Passionate about providing a high level of service Strong administration experience Highly organised with a strong attention to detail Must be able to work on own initiative Strong team player Adaptable with approach to work Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Aug 13, 2026
Full time
Think Specialist Recruitment are delighted to be working with a Global organisation based in the St Albans area who are looking for a candidate to join one of their teams. This position is a nice all round position encompassing order processing, providing support to customers, quotations, supporting the sales process and more. It would suit a candidate who can work on their own initiative as well as work well as part of team, strong communication skills on all levels, as well as the ability to adapt to a busy and varied workload. Please note - This position will be fully office based Monday - Friday Competitive salary plus some great benefits including an annual bonus scheme, 25 days holiday which rise with service and more Some of the duties will include: Managing customer projects, including processing orders for parts, invoices and more Keeping records accurately updated throughout project life cycle within SAP Review customer and project requirements Coordinating procurement and order fulfilment activities Supporting the sales team with quotations, issuing products and service Identifying opportunities to promote relevant products Reviewing customer proposals, quotations and project documentation Ensuring stock levels are maintained both physically and within SAP Calculate contract pricing and prepare proposals Supporting with service contracts, planned maintenance visits, breakdown support spare parts and more Working well on own initiative as well as within team environment The suitable candidate: Previous experience within a similar position Strong communication skills on all levels Passionate about providing a high level of service Strong administration experience Highly organised with a strong attention to detail Must be able to work on own initiative Strong team player Adaptable with approach to work Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Anchor Fire is a fully accredited fire safety contractor working across London and Essex. We install and maintain fire alarm systems, emergency lighting, AOVs, fire doors and passive fire protection for housing providers, schools, healthcare sites and children's charity accommodation. We are looking for someone organised and sharp to join the office team and train into the fire safety industry properly. No previous experience in fire safety is needed. We will teach you. What you will be doing from day one Managing the engineers' diaries and making sure the right person is on the right job with the right kit. Booking in planned maintenance visits and reactive callouts. Answering the phone to clients and sorting out what they need. Sending out service reports and certificates. Keeping our job management system, accurate so our records and invoicing hold up. It is a busy desk. Engineers ring in from site, clients ring in with problems, and you are the person who makes it work. What you will learn Over your first year you will be trained on fire alarm systems and the standards behind them, including BS 5839, BS 9999, the Fire Safety Act and the Building Safety Act. You will learn to read a survey, price remedial works and write quotations that go out to clients under our name. Alongside that we will train and fund you towards a fire door inspection qualification. You will spend time on site with our fire door inspector, surveying doors in occupied buildings and writing up findings. You will be trained by our operations manager, our qualified fire door inspector and the managing director. This is a small enough company that you will learn from the people doing the work, not from a folder. What we need from you Well organised, and able to hold several jobs in your head at once without dropping any. Fluent English. You will be writing and speaking to clients, and in time producing quotations that carry our name. Confident on the phone, including when someone is annoyed. Quick with computers. Willing to learn a technical trade. This role suits someone who wants to build a career rather than fill a seat. A full UK driving licence is essential. The role is subject to a DBS check, as we work in schools, healthcare settings and children's charity accommodation. Any background where you have coordinated people, handled customers or worked to deadlines is relevant. Lettings, property management, plant hire, service desks, dispatch and hospitality supervision all transfer well. What matters is how you think, not the industry you came from. What we offer 28,000 per year from day one, with review as your qualifications come through. A small signwritten company van, or 30p per business mile if you would rather use your own car. 28 days holiday including bank holidays. Workplace pension. Fully funded training and qualifications. Apply with your CV
Aug 13, 2026
Full time
Anchor Fire is a fully accredited fire safety contractor working across London and Essex. We install and maintain fire alarm systems, emergency lighting, AOVs, fire doors and passive fire protection for housing providers, schools, healthcare sites and children's charity accommodation. We are looking for someone organised and sharp to join the office team and train into the fire safety industry properly. No previous experience in fire safety is needed. We will teach you. What you will be doing from day one Managing the engineers' diaries and making sure the right person is on the right job with the right kit. Booking in planned maintenance visits and reactive callouts. Answering the phone to clients and sorting out what they need. Sending out service reports and certificates. Keeping our job management system, accurate so our records and invoicing hold up. It is a busy desk. Engineers ring in from site, clients ring in with problems, and you are the person who makes it work. What you will learn Over your first year you will be trained on fire alarm systems and the standards behind them, including BS 5839, BS 9999, the Fire Safety Act and the Building Safety Act. You will learn to read a survey, price remedial works and write quotations that go out to clients under our name. Alongside that we will train and fund you towards a fire door inspection qualification. You will spend time on site with our fire door inspector, surveying doors in occupied buildings and writing up findings. You will be trained by our operations manager, our qualified fire door inspector and the managing director. This is a small enough company that you will learn from the people doing the work, not from a folder. What we need from you Well organised, and able to hold several jobs in your head at once without dropping any. Fluent English. You will be writing and speaking to clients, and in time producing quotations that carry our name. Confident on the phone, including when someone is annoyed. Quick with computers. Willing to learn a technical trade. This role suits someone who wants to build a career rather than fill a seat. A full UK driving licence is essential. The role is subject to a DBS check, as we work in schools, healthcare settings and children's charity accommodation. Any background where you have coordinated people, handled customers or worked to deadlines is relevant. Lettings, property management, plant hire, service desks, dispatch and hospitality supervision all transfer well. What matters is how you think, not the industry you came from. What we offer 28,000 per year from day one, with review as your qualifications come through. A small signwritten company van, or 30p per business mile if you would rather use your own car. 28 days holiday including bank holidays. Workplace pension. Fully funded training and qualifications. Apply with your CV
Facilities Coordinator Location: Central London (Trafalgar Square area) Hourly Rate: 15.42 Contract Length: 3/6 months Working Pattern: Full Time (Monday - Friday, 9:00 AM - 5:00 PM) based in office full time Key Responsibilities: Help Desk: Assist with travel bookings, couriers, car hire, and stationery orders. Maintain and update internal spreadsheets. Switchboard Operations: Answer and transfer calls on the switchboard. Provide appropriate contact details to callers. Office Support: Set up conference and meeting rooms for various activities. Manage the movement of post, stationery, and other materials. Issue access passes and monitor service areas to ensure stock availability. Escort non-employees on-site as needed. Maintain cleanliness in all areas, ensuring a clutter-free environment. General Duties: Assist with various tasks as requested by the FM team. To succeed in this role, you should have: A successful track record in a customer-focused environment. Excellent interpersonal skills, both written and oral. Proficiency in MS Office, particularly Outlook and Word, with some Excel experience. A fast learner who thrives under pressure and can meet tight deadlines. Sound numeracy skills and a flexible approach. The ability to lift and move bulk materials. An approachable and helpful demeanour. Awareness of health and safety issues. A proactive attitude with the ability to take initiative. Note: This job description may evolve over time, but the essence of the role and its responsibilities will remain intact. We look forward to welcoming a dedicated Facilities Coordinator to our team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 13, 2026
Seasonal
Facilities Coordinator Location: Central London (Trafalgar Square area) Hourly Rate: 15.42 Contract Length: 3/6 months Working Pattern: Full Time (Monday - Friday, 9:00 AM - 5:00 PM) based in office full time Key Responsibilities: Help Desk: Assist with travel bookings, couriers, car hire, and stationery orders. Maintain and update internal spreadsheets. Switchboard Operations: Answer and transfer calls on the switchboard. Provide appropriate contact details to callers. Office Support: Set up conference and meeting rooms for various activities. Manage the movement of post, stationery, and other materials. Issue access passes and monitor service areas to ensure stock availability. Escort non-employees on-site as needed. Maintain cleanliness in all areas, ensuring a clutter-free environment. General Duties: Assist with various tasks as requested by the FM team. To succeed in this role, you should have: A successful track record in a customer-focused environment. Excellent interpersonal skills, both written and oral. Proficiency in MS Office, particularly Outlook and Word, with some Excel experience. A fast learner who thrives under pressure and can meet tight deadlines. Sound numeracy skills and a flexible approach. The ability to lift and move bulk materials. An approachable and helpful demeanour. Awareness of health and safety issues. A proactive attitude with the ability to take initiative. Note: This job description may evolve over time, but the essence of the role and its responsibilities will remain intact. We look forward to welcoming a dedicated Facilities Coordinator to our team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We are currently looking for Service Administrator to join a team in Bristol! You will coordinate service requests, manage help desk tickets, and ensure issues are resolved quickly. Responsibilities - Act as the first point of contact for help desk queries via phone and email Log and manage support requests in the help desk system Prioritise and assign tasks to maintenance engineers or internal teams Coordinate servicing and repairs of coffee machines and equipment Assist with resolving delivery or order-related queries Maintain accurate records and reports of support requests Personal Requirements - Previous experience in customer service or A coordination role Strong organisational and problem-solving skills Excellent communication and customer service skills Ability to manage multiple tasks in a fast-paced environment Good IT skills including Microsoft Office Experience in hospitality, retail, or the coffee industry is desirable Salary - 13PH . This is a 100% office based role. For more information, apply today and I will get in touch! About Marble Talent As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates
Aug 12, 2026
Full time
We are currently looking for Service Administrator to join a team in Bristol! You will coordinate service requests, manage help desk tickets, and ensure issues are resolved quickly. Responsibilities - Act as the first point of contact for help desk queries via phone and email Log and manage support requests in the help desk system Prioritise and assign tasks to maintenance engineers or internal teams Coordinate servicing and repairs of coffee machines and equipment Assist with resolving delivery or order-related queries Maintain accurate records and reports of support requests Personal Requirements - Previous experience in customer service or A coordination role Strong organisational and problem-solving skills Excellent communication and customer service skills Ability to manage multiple tasks in a fast-paced environment Good IT skills including Microsoft Office Experience in hospitality, retail, or the coffee industry is desirable Salary - 13PH . This is a 100% office based role. For more information, apply today and I will get in touch! About Marble Talent As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates
Service Desk Administrator Location: Clapham, London Salary: £28,000 per annum Hours: Full-time, Monday to Friday Office-based About the Role We are looking for a Service Desk Administrator to join our busy team based in Clapham, London . The successful candidate will play a key role in supporting our engineering operations, ensuring engineers are efficiently scheduled and customers receive a professional and responsive service. This is a varied administrative role suited to someone who is organised, proactive and confident communicating with engineers, customers, contractors and internal teams. Key Responsibilities Schedule and coordinate engineers across London. Allocate planned maintenance, servicing and reactive jobs to engineers. Manage and update the engineers' daily schedules. Liaise with engineers throughout the day to ensure jobs are completed on time. Contact customers and residents to arrange appointments and access. Manage incoming service requests and allocate jobs appropriately. Monitor outstanding and completed works. Update the service management system with job details and engineer information. Ensure engineers have the correct job information and access details. Follow up outstanding jobs, reports and paperwork. Assist with organising PPM and servicing schedules . Communicate changes to engineers and customers promptly. Deal with general customer and service enquiries. Assist with invoicing, purchase orders and general administration where required. Maintain accurate records and filing systems. Produce basic reports and spreadsheets. Support the Service Manager and wider operations team with day-to-day administration. Ensure a high level of customer service is maintained at all times. About You The ideal candidate will be: Highly organised with excellent attention to detail. Confident communicating by telephone and email. Comfortable working in a busy, fast-paced service environment. Able to prioritise multiple jobs and changing schedules. Proactive and able to solve problems quickly. Computer literate with good knowledge of Microsoft Office, particularly Outlook and Excel. Professional and confident when dealing with customers and engineers. A strong team player who can also work independently. Previous experience within a service desk, scheduling, facilities, maintenance or engineering environment would be highly advantageous. What We Offer £28,000 per annum. Full-time, office-based position in Clapham, London . Monday to Friday working week. Opportunity to join an established and growing engineering business. Varied role with responsibility across the service and engineering operation. Opportunity for career progression and development. Supportive team environment. The Opportunity This is an excellent opportunity for an experienced administrator, service coordinator or scheduler looking to join a specialist plumbing, heating and HIU maintenance business
Aug 12, 2026
Full time
Service Desk Administrator Location: Clapham, London Salary: £28,000 per annum Hours: Full-time, Monday to Friday Office-based About the Role We are looking for a Service Desk Administrator to join our busy team based in Clapham, London . The successful candidate will play a key role in supporting our engineering operations, ensuring engineers are efficiently scheduled and customers receive a professional and responsive service. This is a varied administrative role suited to someone who is organised, proactive and confident communicating with engineers, customers, contractors and internal teams. Key Responsibilities Schedule and coordinate engineers across London. Allocate planned maintenance, servicing and reactive jobs to engineers. Manage and update the engineers' daily schedules. Liaise with engineers throughout the day to ensure jobs are completed on time. Contact customers and residents to arrange appointments and access. Manage incoming service requests and allocate jobs appropriately. Monitor outstanding and completed works. Update the service management system with job details and engineer information. Ensure engineers have the correct job information and access details. Follow up outstanding jobs, reports and paperwork. Assist with organising PPM and servicing schedules . Communicate changes to engineers and customers promptly. Deal with general customer and service enquiries. Assist with invoicing, purchase orders and general administration where required. Maintain accurate records and filing systems. Produce basic reports and spreadsheets. Support the Service Manager and wider operations team with day-to-day administration. Ensure a high level of customer service is maintained at all times. About You The ideal candidate will be: Highly organised with excellent attention to detail. Confident communicating by telephone and email. Comfortable working in a busy, fast-paced service environment. Able to prioritise multiple jobs and changing schedules. Proactive and able to solve problems quickly. Computer literate with good knowledge of Microsoft Office, particularly Outlook and Excel. Professional and confident when dealing with customers and engineers. A strong team player who can also work independently. Previous experience within a service desk, scheduling, facilities, maintenance or engineering environment would be highly advantageous. What We Offer £28,000 per annum. Full-time, office-based position in Clapham, London . Monday to Friday working week. Opportunity to join an established and growing engineering business. Varied role with responsibility across the service and engineering operation. Opportunity for career progression and development. Supportive team environment. The Opportunity This is an excellent opportunity for an experienced administrator, service coordinator or scheduler looking to join a specialist plumbing, heating and HIU maintenance business
Service Supervisor Theale, Reading Upto 50k (DOE) plus company vehicle On-Site Parking + Full Training + Career Development Full-Time Permanent About the Role An exciting opportunity has arisen for an experienced Service Supervisor to join a growing and dynamic engineering business. This is a key leadership role where you'll oversee the day-to-day operation of a busy service department, ensuring the efficient delivery of reactive call-outs, planned preventative maintenance (PPM), repairs and small works. You'll be responsible for leading a team of engineers and service coordinators, driving operational performance, maintaining excellent customer service standards, and ensuring compliance across all service activities. If you have a strong background in HVAC or refrigeration, excellent organisational skills and experience managing field-based engineers, we'd love to hear from you. Key Responsibilities Lead the day-to-day running of the service department, ensuring efficient planning and delivery of all reactive and planned service activities. Oversee service scheduling and resource allocation for breakdowns, maintenance visits and repair works. Take ownership of breakdown response, ensuring prompt engineer allocation and timely resolution. Produce quotations for additional works and small projects following engineer site visits. Manage service contracts, ensuring all planned visits are completed on time, to the required standard and within budget. Oversee contract renewals and maintain strong customer relationships. Ensure all Health & Safety documentation, including RAMS, is maintained and engineers and subcontractors remain fully compliant. Lead and support the Service Desk, ensuring accurate job logging, tracking and completion. Manage, coach and develop field service engineers, carrying out performance reviews and audits. Build and manage a reliable subcontractor network, ensuring quality, compliance and value for money. Act as the main point of escalation for customer issues, resolving complaints professionally and effectively. Monitor labour, parts and subcontractor costs to ensure accurate job costing and commercial performance. Track and report on service KPIs, identifying opportunities for continuous improvement. Ensure compliance with all relevant legislation, including F-Gas regulations and Health & Safety requirements. What We're Looking For Essential background within the HVAC and/or Refrigeration industry. Previous experience in a Service Supervisor, Service Manager or Engineering Management role. Proven experience managing field-based service engineers. Strong planning, scheduling and organisational skills. Commercial awareness with the ability to manage budgets and costs. Excellent communication and leadership skills. A proactive approach with a passion for delivering exceptional customer service. Why Join Us This is an excellent opportunity to join a forward-thinking business where you'll play a pivotal role in shaping and improving service delivery. You'll have the autonomy to make a real impact while working alongside a supportive team in a growing organisation that values continuous improvement and professional development.
Aug 12, 2026
Full time
Service Supervisor Theale, Reading Upto 50k (DOE) plus company vehicle On-Site Parking + Full Training + Career Development Full-Time Permanent About the Role An exciting opportunity has arisen for an experienced Service Supervisor to join a growing and dynamic engineering business. This is a key leadership role where you'll oversee the day-to-day operation of a busy service department, ensuring the efficient delivery of reactive call-outs, planned preventative maintenance (PPM), repairs and small works. You'll be responsible for leading a team of engineers and service coordinators, driving operational performance, maintaining excellent customer service standards, and ensuring compliance across all service activities. If you have a strong background in HVAC or refrigeration, excellent organisational skills and experience managing field-based engineers, we'd love to hear from you. Key Responsibilities Lead the day-to-day running of the service department, ensuring efficient planning and delivery of all reactive and planned service activities. Oversee service scheduling and resource allocation for breakdowns, maintenance visits and repair works. Take ownership of breakdown response, ensuring prompt engineer allocation and timely resolution. Produce quotations for additional works and small projects following engineer site visits. Manage service contracts, ensuring all planned visits are completed on time, to the required standard and within budget. Oversee contract renewals and maintain strong customer relationships. Ensure all Health & Safety documentation, including RAMS, is maintained and engineers and subcontractors remain fully compliant. Lead and support the Service Desk, ensuring accurate job logging, tracking and completion. Manage, coach and develop field service engineers, carrying out performance reviews and audits. Build and manage a reliable subcontractor network, ensuring quality, compliance and value for money. Act as the main point of escalation for customer issues, resolving complaints professionally and effectively. Monitor labour, parts and subcontractor costs to ensure accurate job costing and commercial performance. Track and report on service KPIs, identifying opportunities for continuous improvement. Ensure compliance with all relevant legislation, including F-Gas regulations and Health & Safety requirements. What We're Looking For Essential background within the HVAC and/or Refrigeration industry. Previous experience in a Service Supervisor, Service Manager or Engineering Management role. Proven experience managing field-based service engineers. Strong planning, scheduling and organisational skills. Commercial awareness with the ability to manage budgets and costs. Excellent communication and leadership skills. A proactive approach with a passion for delivering exceptional customer service. Why Join Us This is an excellent opportunity to join a forward-thinking business where you'll play a pivotal role in shaping and improving service delivery. You'll have the autonomy to make a real impact while working alongside a supportive team in a growing organisation that values continuous improvement and professional development.
Hire Desk Controller opportunity based close to Crawley! Growing company with opportunities to progress! Join a growing and customer-focused business within the Plant Hire sector, offering a supportive working environment, excellent benefits, and genuine opportunities to develop your career. This is a fantastic opportunity for an experienced Hire Desk Controller or Hire Coordinator looking to play a key role in a busy and successful operation. What's in it for you? Salary of 30,000 per annum Annual bonus of 4% of salary Income Protection Group Life Assurance Health Cash Plan Monday to Friday working hours Ongoing training and development opportunities Friendly and supportive team environment Long-term career prospects within a growing business The Opportunity As a Hire Desk Controller, you will be responsible for coordinating plant hire activities, ensuring customers receive an efficient and professional service from enquiry through to off-hire. You will work closely with customers, suppliers, engineers, and transport teams to ensure equipment is delivered and collected on time while maintaining high levels of customer satisfaction. This role would suit candidates with experience within Plant Hire, Construction Equipment, Powered Access, Agricultural Machinery, Tool Hire, HGV, LCV, or similar equipment hire environments. Key Responsibilities Managing incoming hire enquiries and processing customer orders. Coordinating the delivery and collection of plant equipment. Liaising with customers, suppliers, transport providers, and depot teams. Scheduling engineers and allocating workloads efficiently. Handling equipment breakdowns and arranging repairs where required. Maintaining accurate hire records and ensuring all documentation is up to date. Monitoring hire utilisation and supporting operational efficiency. Assisting with invoicing, quotations, and general administrative duties. Building and maintaining strong relationships with customers and suppliers. Ensuring compliance with company procedures and health & safety standards. About You Previous experience as a Hire Desk Controller, Hire Coordinator, Rental Controller, Service Coordinator, or similar role. Experience within Plant Hire, Construction Equipment, Powered Access, Agricultural Machinery, Tool Hire, or related sectors. Strong organisational and communication skills. Ability to prioritise workload and work effectively in a fast-paced environment. Confident using computer systems and managing administration tasks. Customer-focused with a proactive and positive approach. If you're an organised and driven Hire Desk professional looking for your next opportunity near Crawley, we'd love to hear from you. Apply today and become part of a business that values its people and supports their success. Job Number: (phone number removed) / INDPLANT Location: Near Crawley Consultant: Dean Recruitment Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Aug 12, 2026
Full time
Hire Desk Controller opportunity based close to Crawley! Growing company with opportunities to progress! Join a growing and customer-focused business within the Plant Hire sector, offering a supportive working environment, excellent benefits, and genuine opportunities to develop your career. This is a fantastic opportunity for an experienced Hire Desk Controller or Hire Coordinator looking to play a key role in a busy and successful operation. What's in it for you? Salary of 30,000 per annum Annual bonus of 4% of salary Income Protection Group Life Assurance Health Cash Plan Monday to Friday working hours Ongoing training and development opportunities Friendly and supportive team environment Long-term career prospects within a growing business The Opportunity As a Hire Desk Controller, you will be responsible for coordinating plant hire activities, ensuring customers receive an efficient and professional service from enquiry through to off-hire. You will work closely with customers, suppliers, engineers, and transport teams to ensure equipment is delivered and collected on time while maintaining high levels of customer satisfaction. This role would suit candidates with experience within Plant Hire, Construction Equipment, Powered Access, Agricultural Machinery, Tool Hire, HGV, LCV, or similar equipment hire environments. Key Responsibilities Managing incoming hire enquiries and processing customer orders. Coordinating the delivery and collection of plant equipment. Liaising with customers, suppliers, transport providers, and depot teams. Scheduling engineers and allocating workloads efficiently. Handling equipment breakdowns and arranging repairs where required. Maintaining accurate hire records and ensuring all documentation is up to date. Monitoring hire utilisation and supporting operational efficiency. Assisting with invoicing, quotations, and general administrative duties. Building and maintaining strong relationships with customers and suppliers. Ensuring compliance with company procedures and health & safety standards. About You Previous experience as a Hire Desk Controller, Hire Coordinator, Rental Controller, Service Coordinator, or similar role. Experience within Plant Hire, Construction Equipment, Powered Access, Agricultural Machinery, Tool Hire, or related sectors. Strong organisational and communication skills. Ability to prioritise workload and work effectively in a fast-paced environment. Confident using computer systems and managing administration tasks. Customer-focused with a proactive and positive approach. If you're an organised and driven Hire Desk professional looking for your next opportunity near Crawley, we'd love to hear from you. Apply today and become part of a business that values its people and supports their success. Job Number: (phone number removed) / INDPLANT Location: Near Crawley Consultant: Dean Recruitment Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Job Title: Helpdesk Coordinator Salary: £26,000-£28,000 Location: Honiley, Warwickshire Company: FMServ Industry: Facilities Management About Us We are a fast-paced, customer-focused Facilities Management company delivering integrated building services across commercial, retail, healthcare, and industrial sites. Our team prides itself on responsiveness, professionalism, and operational excellence. As we continue to grow, we are looking for a highly organized and proactive Helpdesk Coordinator to join our dynamic team. The Role As a Helpdesk Coordinator, you will be the central point of contact for all maintenance and facilities-related service requests. You will manage incoming calls, emails, and system-generated tickets, ensuring all issues are logged, prioritized, and assigned efficiently to our technical teams and subcontractors. This is a high-volume, fast-paced role that requires strong multitasking abilities, excellent communication skills, and a calm, solution-focused approach. Key Responsibilities Receive, log, and track service requests Prioritize and assign jobs to engineers and subcontractors Monitor job progress to ensure SLAs and KPIs are met Maintain accurate records and update internal systems in real time Liaise with clients, contractors, and internal teams Escalate urgent issues appropriately Prepare reports and assist with performance tracking Support scheduling and resource allocation What We re Looking For Previous experience in a helpdesk, customer service, or coordination role Ability to work effectively under pressure in a fast-moving environment Strong administrative and organizational skills Excellent written and verbal communication skills Confident using IT systems High attention to detail and problem-solving mindset Team player with a proactive attitude What We Offer Competitive salary Supportive and collaborative work environment Career progression opportunities Ongoing training and development Exposure to a wide range of facilities operations If you thrive in a fast-paced environment and enjoy being at the heart of operations, we d love to hear from you.
Aug 11, 2026
Full time
Job Title: Helpdesk Coordinator Salary: £26,000-£28,000 Location: Honiley, Warwickshire Company: FMServ Industry: Facilities Management About Us We are a fast-paced, customer-focused Facilities Management company delivering integrated building services across commercial, retail, healthcare, and industrial sites. Our team prides itself on responsiveness, professionalism, and operational excellence. As we continue to grow, we are looking for a highly organized and proactive Helpdesk Coordinator to join our dynamic team. The Role As a Helpdesk Coordinator, you will be the central point of contact for all maintenance and facilities-related service requests. You will manage incoming calls, emails, and system-generated tickets, ensuring all issues are logged, prioritized, and assigned efficiently to our technical teams and subcontractors. This is a high-volume, fast-paced role that requires strong multitasking abilities, excellent communication skills, and a calm, solution-focused approach. Key Responsibilities Receive, log, and track service requests Prioritize and assign jobs to engineers and subcontractors Monitor job progress to ensure SLAs and KPIs are met Maintain accurate records and update internal systems in real time Liaise with clients, contractors, and internal teams Escalate urgent issues appropriately Prepare reports and assist with performance tracking Support scheduling and resource allocation What We re Looking For Previous experience in a helpdesk, customer service, or coordination role Ability to work effectively under pressure in a fast-moving environment Strong administrative and organizational skills Excellent written and verbal communication skills Confident using IT systems High attention to detail and problem-solving mindset Team player with a proactive attitude What We Offer Competitive salary Supportive and collaborative work environment Career progression opportunities Ongoing training and development Exposure to a wide range of facilities operations If you thrive in a fast-paced environment and enjoy being at the heart of operations, we d love to hear from you.
