27 jobs found

Position: Service Coordinator Location: Edenbridge, Kent Salary: 28,000 - 32,000 Service Coordinator - Job Overview Service Coordinator required for our client, a leading HVAC company that has 6 regional offices and has been expanding since it formed over 20 years ago. They offer their customers a complete turnkey solution for the installation, service, maintenance, fault finding and repair on a range of HVAC equipment throughout the UK. The Service Coordinator will be tasked with the following duties: Schedule PPM visits for the Engineering division Answer inbound calls from clients Raising and scheduling jobs Arranging engineers and subcontractors to attend works Raising purchase orders Service Coordinator - Salary & Benefits Basic Salary 28,000 - 32,000 DOE 09:00-17:00 Monday to Friday working hours 22 Days Holiday + Bank Holidays (Increases with time served) Profit share scheme applicable after 12 months' service Free parking Company events Service Coordinator - Job Requirements Live within a commutable distance of Edenbridge Previous Service Coordinator/PPM Coordinator experience Experience & Knowledge of Engineer booking software Computer literate & proficient in all MS packages Customer service focused Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Helpdesk Service Coordinator - Facilities - 28,000 + 10% Bonus + Healthcare + Pension We are recruiting for a growing organisation who are looking for two Helpdesk Service Coordinators to work in their head office in North Manchester on their Service Helpdesk, these are expansion roles due to increased national contracts won. Account managing their clients service and maintenance requirements, workload scheduling, planning PPM works and reactive callouts. This role is a full-time office-based role, not hybrid however there is flexibility on start and finish times, Monday to Friday, no Weekends or evenings required. Helpdesk Service Coordinator - Package Salary 28,000 10% Bonus Healthcare Plan 2 paid CSR Days Private Pension 23 Days holiday rising to 28 with service + Bank Holidays Helpdesk Service Coordinator - Requirements Used to working on a busy helpdesk - Desirable Scheduling of Engineers workloads - Desirable Full Driving Licence - Desirable IT Skills and Reporting on CAFM systems - Desirable These roles would suit people who has worked within Facilities Management, Construction, Industrial Maintenance, or a Hire organisation or within other similar industries where service engineers workloads are scheduled. We will accept applications from those who have worked as a Help desk Coordinator, Helpdesk Team Leader, Service Co-ordinator, Engineering Co-ordinator, Helpdesk Technician, Service coordinator, Service Scheduler, Helpdesk Support, Service planner, Help Desk Engineer, Helpdesk Coordinator. Russell Taylor acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

We're looking for an experienced Facilities Manager to lead the delivery of facilities services across multiple operational sites - This is a key management position responsible for ensuring buildings, plant, and infrastructure are maintained to the highest standards while driving compliance, operational efficiency and continuous improvement. Working closely with internal stakeholders and external contractors, you'll oversee maintenance programmes, manage budgets, ensure statutory compliance, and support the ongoing development of the facilities function. Key Responsibilities Lead the day-to-day management of facilities operations across several locations. Develop and deliver facilities strategies that support wider business objectives. Monitor performance against KPIs, identifying opportunities to improve service delivery and efficiency. Take ownership of facilities budgets, ensuring effective cost control and value for money. Manage supplier and contractor relationships, ensuring high standards of workmanship and service. Ensure all sites remain fully compliant with relevant legislation, health & safety requirements and statutory inspections. Plan and coordinate planned preventative maintenance (PPM) programmes for plant and building services. Respond to equipment failures and work closely with operational teams to minimise downtime. Oversee specialist mechanical and electrical contractors carrying out maintenance and project work. Support the delivery of infrastructure improvement projects, including EV charging installations. Provide guidance and support to Facilities Coordinators while ensuring business continuity across all sites. About You You'll have a solid background in facilities management within a multi-site, manufacturing, engineering or commercial environment and be comfortable managing both strategic projects and day-to-day operations. You'll also have: Experience managing hard services, planned maintenance and asset management programmes. A strong understanding of statutory compliance, contractor management and health & safety legislation. Excellent leadership, communication and organisational skills. Experience using CAFM or other facilities management software. Knowledge of mechanical and electrical building services, including HV/LV infrastructure and maintenance requirements. The ability to manage multiple priorities while maintaining high operational standards. Qualifications HNC, HND, Degree or equivalent qualification in Building Services, Mechanical or Electrical Engineering, Building Surveying or a related discipline. Health & Safety qualification such as NEBOSH, IOSH Managing Safely, SMSTS or equivalent. Membership of a professional body such as IWFM, CIBSE or RICS would be advantageous but is not essential. If you're a motivated Facilities professional looking to join a business where you can make a real impact across multiple sites, we'd love to hear from you.

Service Desk Administrator Location: DA13 Kent Salary: £28,000 - £30,000 per annum (dependent on experience) Hours: Monday to Thursday: 9:00am - 5:00pm Friday: 9:00am - 4:00pm (37.5 hours per week) About the Company We are a growing building services and maintenance company specialising in the design, installation, planned preventative maintenance (PPM), reactive maintenance, and project delivery of mechanical systems across the UK. Our expertise includes district heating networks and mixed-use developments, delivering high-quality engineering solutions from initial design through to ongoing maintenance and support. Due to continued growth, we are looking for a highly organised and customer-focused Service Desk Administrator to join our operations team. The Role As the Service Desk Administrator, you will be the first point of contact for clients requiring maintenance support. You will coordinate engineers, manage reactive and planned maintenance works, and ensure exceptional customer service while supporting the smooth running of our Service Desk. This is a fast-paced role that requires excellent communication skills, strong organisation, and the ability to prioritise multiple tasks. Key Responsibilities Answer incoming telephone calls and emails from clients. Log reactive maintenance requests accurately onto the service management system. Schedule and coordinate engineers for reactive maintenance and Planned Preventative Maintenance (PPM) visits. Monitor engineer attendance and job progress to ensure service level agreements are achieved. Raise work orders and allocate jobs to the appropriate engineers and subcontractors. Liaise with customers, suppliers and engineers to provide updates on outstanding works. Ensure all maintenance documentation is completed and filed correctly. Close completed jobs and prepare reports where required. Support the Contracts and Operations teams with day-to-day administrative tasks. Maintain accurate customer records and asset information. Assist with planning maintenance schedules for district heating networks and mechanical building services. Deliver excellent customer service at every stage of the maintenance process. About You The ideal candidate will have: Previous experience in a Service Desk, Helpdesk, Scheduling or Facilities Administration role. Excellent organisational and time management skills. Strong communication skills, both written and verbal. Confidence working in a busy office environment. Good IT skills, including Microsoft Office. The ability to prioritise workload and remain calm under pressure. A proactive attitude with excellent attention to detail. Experience within Facilities Management, Mechanical & Electrical, Building Services or Construction would be advantageous but is not essential. Salary & Benefits £28,000 - £30,000 per annum, depending on experience. Monday to Friday working hours (37.5-hour week). Early finish every Friday at 4:00pm. 31 days annual leave, including Bank Holidays. Additional day off for your birthday. Company pension scheme. Supportive and friendly team environment. Opportunities for career development within a growing business.

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Contract support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team on a contract in London. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required. Ignore Facilities administrator / CS Admin / Facilities maintenance coordinator

Service Coordinator High Wycombe £28,000 - £30,000 We are currently recruiting for a Service Coordinator to join a well-established engineering company based in High Wycombe. Due to ongoing workload and growth, our client is looking to strengthen their service coordination team with an organised and customer-focused individual. This role plays a critical part in supporting field engineers, managing customer expectations, and ensuring preventative maintenance, reactive works, and remedial jobs are scheduled efficiently. It is well suited to someone with previous coordination or scheduling experience looking to develop their skills within a stable and professional organisation. Package & Benefits Salary £28,000 - £30,000 per annum Full-time, permanent position Office-based role in High Wycombe Monday to Friday working pattern Opportunity to develop coordination and planning skills Join a well-established and supportive engineering business Role & Responsibilities Scheduling planned preventative maintenance (PPM) visits Coordinating reactive call-outs, revisits, and emergency works Planning and scheduling remedial works following PPMs and reactive visits Acting as the first point of contact for customers, handling incoming calls and enquiries Liaising with engineers to maximise utilisation and operational efficiency Booking all engineer visits in line with company procedures Monitoring customer KPIs and proactively communicating delays or challenges Coordinating works across teams and regions, including national and key accounts Managing and scheduling subcontractors, ensuring compliance with company standards Raising subcontractor orders in line with internal processes Ensuring engineering data and reports from handheld devices are accurate and professional Tracking job completion and the return of worksheets and reports Supporting internal departments, including accounts, with accurate job information Maintaining and updating the service management database Skills & Experience Required Previous experience in a Service Coordinator, Service Administrator, or Scheduling role Strong organisational and planning skills Experience coordinating engineers or field-based teams Excellent communication and customer service skills Ability to work in a fast-paced, reactive environment Strong attention to detail and administrative accuracy Good IT skills and confidence working with service management systems Commercial awareness and a proactive approach Apply If you are a Service Coordinator looking for a stable, long-term role within a reputable engineering business in High Wycombe, please submit your CV to be considered.

Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality: Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions

Maintenance Coordinator Location: Uxbridge Salary: Up to £32000 dependent on experience About the Role My client is a growing property maintenance and facilities support company looking for organised and proactive Coordinators to join their team. This is a fast-paced and varied role where you'll work closely with engineers, managers, and property professionals to ensure maintenance works are delivered efficiently and clients receive clear, timely communication. Key Responsibilities Schedule and coordinate engineers for reactive maintenance, servicing, and planned preventative maintenance (PPM) Act as a central point of communication between engineers, clients, and internal teams Monitor and manage open jobs to ensure timely completion Review engineer reports and issue completion updates to clients Arrange return visits where follow-up work is required Raise and track quotations (based on supervisor specifications) Order materials and coordinate ongoing works Maintain accurate job records and documentation Support compliance, certification, and record-keeping processes Handle client enquiries and provide clear progress updates Assist with urgent and reactive operational demands About You We're looking for someone who is highly organised, reliable, and confident managing multiple priorities. You will ideally have: Experience in a coordination, scheduling, or operations support role Strong organisational and time management skills Excellent communication skills and confidence dealing with clients and engineers Ability to manage multiple tasks and deadlines simultaneously A proactive, solutions-focused mindset Good IT skills (including Microsoft Outlook and Excel) Experience with field service systems (e.g. BigChange) is advantageous

Days - Monday, Tuesday, Wednesday 6am to 6pm (after 6 weeks rotates to Thursday, Friday, Saturday for a further 6 weeks) Pay Rate - 16.02 per hour rising to 17.15ph upon successful completion of training (Over time is after 36 hours a week at time and a quarter) Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately 4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop Here at Selby, we employ a team over 750 colleagues. A site steeped in history; we are the UK's number one manufacturer of customer private label cooking sauces and pickles. We have been serving our customers out of our Selby site since 1914. We produce more than 160 million units per year across 600 different product lines for customers such as Morrisons, Tesco & Asda. What you'll be doing The Line Coordinator will work in partnership with the line operatives as part of the team, supporting activities involved in the improvement of the improvement and maintenance of line, process and people performance. The role requires a flexible attitude to deal with a variety of production issues as they arise on the lines within the area. Line troubleshooting and performance improvement; Assist both the Filler/Capper Operative and the Labeller Operative in the management and improvement of line performance by minimising downtime and focusing on the most effective solution, deputise for Operatives at prescribed break times or absence To assist both the Filler/Capper Operative and the Labeller Operative in carrying out prescribed checks to ensure that all products meet the quality parameters in accordance with relevant operating specifications, for all customers, licence pack and co-pack Checking of all critical control points for product safety and quality control points and responsible for all corrective actions Responsible for completion of relevant documentation and sign off relating to readings and actions taken Assist the Area Process Leader to improve line efficiencies by means of interpretation of production plans through knowledge and understanding of product, equipment, planning and manning Assist line operatives with reductions in line down time and changeover time by changing and/or adjusting machinery parts as appropriate and to troubleshoot and resolve minor issues (mechanical or procedural) Assist in the training of operatives as necessary within your skills/knowledge parameters Embrace new skills and activities which the business feels is necessary to improve us as a business e.g. TPM ,PPM, Asset Care and Workplace Organisation Ensure the escalation is adhered to by yourself and the team Interaction with the customer when they are in the factory. What we're looking for Experience managing a team Experience operating manufacturing machinery Worked in a Food Manufacturer previously Minimum GCSE level (or equivalent) in English and Maths Food Safety Level 3 (training can be given) Health & Safety Level 3 (training can be given) We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Pension competitively matched Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career. Greencore and its recruitment partners never charge candidates any fees at any stage of the hiring process. Any request for payment relating to a job opportunity should be considered fraudulent.

Facilities Management Coordinator Location: London Salary: 35,000- 40,000 per annum (depending on experience) About the Role We are seeking a proactive and organised Facilities Management Coordinator to support the day-to-day delivery of facilities management services across a diverse property portfolio. This is an excellent opportunity for someone with strong coordination skills and a passion for delivering high standards of building operations and customer service. Working closely with the Facilities Managers, contractors and clients, you will ensure planned and reactive maintenance activities are completed efficiently while maintaining compliance with health and safety legislation. Key Responsibilities Coordinate planned preventative maintenance (PPM) schedules and reactive maintenance works. Raise, allocate and monitor work orders through CAFM systems. Liaise with contractors to arrange attendance, monitor performance and ensure service level agreements are achieved. Track maintenance requests from receipt through to completion, providing regular updates to clients and stakeholders. Support the mobilisation of new contracts and properties where required. Maintain accurate records of statutory compliance, certification and maintenance documentation. Assist with contractor onboarding, ensuring all relevant documentation and insurances are up to date. Monitor health and safety compliance, including contractor RAMS and statutory inspections. Produce reports on maintenance performance, contractor KPIs and outstanding actions. Raise purchase orders, process invoices and assist with budget tracking. Build strong working relationships with clients, occupiers and contractors, delivering a high level of customer service. Provide administrative and operational support to the wider Facilities Management team. About You Previous experience in a Facilities Coordinator, Facilities Administrator, Property Coordinator or similar facilities management role. Experience within commercial property, residential, mixed-use developments, Build to Rent (BTR), PBSA, managing agents or facilities management. Strong organisational skills with the ability to manage multiple priorities. Excellent communication and stakeholder management skills. Experience using CAFM or property management systems. Good understanding of planned and reactive maintenance processes. Proficient in Microsoft Office, particularly Excel, Outlook and Word. Knowledge of health and safety and statutory compliance is desirable. A proactive, detail-oriented approach with excellent problem-solving skills. Benefits Salary of 35,000- 40,000 per annum. Company pension. Ongoing training and professional development. Opportunities for career progression. Collaborative and supportive team environment. Exposure to a diverse property portfolio.

Job Title: Helpdesk Operative CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions

Service Supervisor Theale, Reading Upto 50k (DOE) plus company vehicle On-Site Parking + Full Training + Career Development Full-Time Permanent About the Role An exciting opportunity has arisen for an experienced Service Supervisor to join a growing and dynamic engineering business. This is a key leadership role where you'll oversee the day-to-day operation of a busy service department, ensuring the efficient delivery of reactive call-outs, planned preventative maintenance (PPM), repairs and small works. You'll be responsible for leading a team of engineers and service coordinators, driving operational performance, maintaining excellent customer service standards, and ensuring compliance across all service activities. If you have a strong background in HVAC or refrigeration, excellent organisational skills and experience managing field-based engineers, we'd love to hear from you. Key Responsibilities Lead the day-to-day running of the service department, ensuring efficient planning and delivery of all reactive and planned service activities. Oversee service scheduling and resource allocation for breakdowns, maintenance visits and repair works. Take ownership of breakdown response, ensuring prompt engineer allocation and timely resolution. Produce quotations for additional works and small projects following engineer site visits. Manage service contracts, ensuring all planned visits are completed on time, to the required standard and within budget. Oversee contract renewals and maintain strong customer relationships. Ensure all Health & Safety documentation, including RAMS, is maintained and engineers and subcontractors remain fully compliant. Lead and support the Service Desk, ensuring accurate job logging, tracking and completion. Manage, coach and develop field service engineers, carrying out performance reviews and audits. Build and manage a reliable subcontractor network, ensuring quality, compliance and value for money. Act as the main point of escalation for customer issues, resolving complaints professionally and effectively. Monitor labour, parts and subcontractor costs to ensure accurate job costing and commercial performance. Track and report on service KPIs, identifying opportunities for continuous improvement. Ensure compliance with all relevant legislation, including F-Gas regulations and Health & Safety requirements. What We're Looking For Essential background within the HVAC and/or Refrigeration industry. Previous experience in a Service Supervisor, Service Manager or Engineering Management role. Proven experience managing field-based service engineers. Strong planning, scheduling and organisational skills. Commercial awareness with the ability to manage budgets and costs. Excellent communication and leadership skills. A proactive approach with a passion for delivering exceptional customer service. Why Join Us This is an excellent opportunity to join a forward-thinking business where you'll play a pivotal role in shaping and improving service delivery. You'll have the autonomy to make a real impact while working alongside a supportive team in a growing organisation that values continuous improvement and professional development.

Are you highly organised, a strong communicator, detail oriented and passionate about maintaining high standards? Come and join our growing team! We deliver mechanical and technical services to a range of different clients, including blue chip companies and facilities management providers. At Norton we pride ourselves on exceptional customer service and fostering an inclusive, respectful working environment where every team member feels valued. Role & Responsibilities The role is primarily, but not limited to, the following activities: Answering incoming calls promptly, in a professional and friendly manner, providing outstanding customer service at all times. Gathering detailed information during each call and aim to resolve queries at the first point of contact whenever possible. Preparing quotations in line with customer requirements. Accurately log job data into our system. Maintaining accurate F-Gas records and ensure compliance with current legislation. Working to set SLA s and response times and achieving KPI s. Assist with ordering materials and liaising with suppliers where required. Monitoring job progress and ensuring deadlines are met. Awareness of customer contractual requirements. Uploading data to customer portals and maintaining our CRM system. Issue clear and comprehensive jobs sheets. Tracking works and updating internal systems and clients. Using Microsoft Word and Excel for general admin and reporting tasks. Play a key part in supporting our integrated management system (ISO9001, ISO 45001 & ISO 14001). Skills, Experience & Qualifications Experience in the HVAC industry Knowledge of planned preventative maintenance (PPM) and reactive service operations Understanding of F-Gas regulations and associated record keeping Strong organisational and administrative skills A keen eye for detail Excellent communication skills, both written and verbal A proactive and self-motivated approach to problem solving A customer focused mindset and a commitment to delivering service excellence Ability to prioritise in a fast-paced environment Must be familiar with Microsoft Outlook, Word and Excel Why work with us? Join a supportive and close-knit team in a growing business Work with a wide variety of clients Contribute to a company that cares about quality and customer service Opportunities for training, personal growth and development Health Cash Plan Scheme after qualifying period Company Pension Scheme 20 days annual leave plus bank holidays, increasing each year to 25 days Additional annual leave offered, with your birthday off Company events throughout the year If you want to join our team please send your CV and a short covering letter.

Job Title: Workplace Services Receptionist/Coordinator Job Objectives and Responsibilities This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services, and ensure that each individual business unit and floor is operationally ready. The Workplace Coordinator will support the Regional Workplace Services Manager, working collaboratively to engage with occupants of the demised areas, build positive relationships, ensure effective interactions, and provide timely resolution for all issues raised. This is a multi-functional role and may include support in areas such as front of house activities, hospitality, reception assistance, mail, couriers, printing, binding, on-site filing, archive services, logistics, compliance and other operational activities. The role may also include basic maintenance tasks, such as the completion of non-technical planned preventative maintenance (PPM) activities. Main Duties This role profile is a guide to the work you will initially be required to undertake. It may be amended from time to time to reflect changing business requirements, and you may be required to undertake other duties as requested by your manager. It does not form part of your contract of employment. Core responsibilities include, but are not limited to: Continuously monitor the condition of the demised areas and proactively address identified issues. Continuously monitor the condition of common areas and proactively address identified issues. Report building fabric, environmental or mechanical/electrical issues directly to the Helpdesk. Liaise regularly with the Helpdesk to ensure prompt issue resolution and proactively manage customer expectations. Manage on-floor storage, including key control. Maintain and manage signage. Reset meeting rooms and multifunction rooms following use, ensuring stationery is replenished and whiteboards/glass boards are clean. Support the Paper initiative and storage reduction programmes by providing scanning and archiving services. Ensure photocopier areas remain stocked, tidy and operational. Manage document services including secure printing, consumables ordering, scanning, filing, courier and mail requests. Ensure stationery points remain fully stocked and unused items are recycled back into circulation. Maintain high standards of cleanliness across floor areas through regular liaison with the Housekeeping team. Ensure consumables, including IT peripherals, are available at all times. Monitor and manage waste streams, including confidential waste, liaising with service providers where necessary. Deliver an excellent customer experience by taking ownership of requests through to completion and keeping customers informed throughout. Assist with the collation of monthly management information. Support space utilisation reporting and space management checks. Maintain positive relationships with key customers and escalate issues where appropriate. Coordinate building services and facilities with service partners. Liaise with contractors and landlords' agents regarding repairs and maintenance. Support IT colleagues in the delivery of IT services where required. Assist with Health and Safety compliance, including maintaining risk assessments, method statements, insurance certificates and associated compliance documentation. Ensure effective stock control processes are maintained. Support compliance with ISO accreditations. Assist with Business Continuity planning, testing and maintenance of emergency contacts and key holder information. Provide general support to the management team as required. Adhere to contractual KPIs, SLAs and office Standard Operating Procedures (SOPs). Attend all required training. Person Specification The post holder's main task will be the delivery of all the tasks outlined above and have hands on involvement in most issues relating to operation of a commercial office environment. Additionally the following skills would be preferable: Flexibility is essential to suit the needs and working practices of the department and its internal clients. Place client service and team-working high on list of attributes and values. Capable of operating as a member of a team and work unsupervised. Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure. Sound decision-making capabilities. Takes pride in personal appearance and hygiene. Good administration and organisational skills. Helpful and willing "can do" attitude. Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication IT skills - PC literacy skills and ability to learn internal IT systems Customer Service, client focused - Strong customer services skills and customer service experience Problem solving - Ability to "think outside the box" when faced with issues Planning and Organising Results and Quality Focused Relationship building Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines Continuous Improvement - Proven willingness to learn new skill

Location: Northampton Salary: Up to 35,000 DOE + 33 Days Holiday Are you an experienced Service Planner or Scheduler looking to join a growing business where your organisation skills will make a real impact? We're recruiting on behalf of a well-established and expanding Water Hygiene and Legionella Compliance company that continues to grow through new contract wins and an excellent reputation within the industry. Due to continued growth, they're looking to recruit a Service Planner (Scheduler) to join their busy operations team. This is a newly created role, making it a fantastic opportunity to become part of an ambitious and growing business. You'll play a key role in ensuring engineers are scheduled efficiently, compliance visits are completed on time and customers continue to receive an exceptional level of service. The company is committed to investing in its employees and offers ongoing support, a collaborative working environment and genuine opportunities for career progression. As the business continues to expand, you'll have the chance to develop alongside it and become an integral part of the operations team. Key Responsibilities Planning and scheduling Planned Preventative Maintenance (PPM) and reactive works Managing the company's online scheduling system and works tracker Coordinating engineers' diaries to maximise productivity and efficiency Ensuring compliance visits are completed within agreed timescales Liaising daily with Service Engineers and customers Managing holidays, sickness and resource allocation Updating internal systems and maintaining accurate records Providing general scheduling and administrative support Working closely with the Operations team to ensure the smooth delivery of contracts About You To be successful in this role, you'll ideally have: Previous experience as a Service Planner, Scheduler, Resource Planner or Service Coordinator Excellent organisational and time management skills Strong IT skills and confidence using scheduling or planning software The ability to prioritise a busy workload in a fast-paced environment Excellent communication and customer service skills A proactive approach and the ability to work both independently and as part of a team Previous experience within Water Hygiene, Facilities Management, Building Services or another engineering environment would be advantageous but is not essential. What's on Offer Competitive salary of up to 35,000 DOE 25 days annual leave plus 8 Bank Holidays Company pension Ongoing training and development Genuine opportunities for career progression Supportive management team and positive working environment The opportunity to join a growing business with long-term career prospects If you're looking for a role where you can make a real difference, develop your career and join a business that genuinely values its employees, we'd love to hear from you. To apply, or for a confidential discussion about this opportunity, please contact Eva Holloway at Golden Fox Recruitment, or click "Apply" today.

Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: London Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in Hull. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.

Support the Account Manager in securing new maintenance contracts from existing and newly completed fit-out projects across the Group. Assist in developing relationships with Facilities Managers, Property Managers and targeted business parks and commercial buildings. Contribute to the process of securing new external maintenance contracts. Support the Account Manager in ensuring contracts are commercially viable, renewed where appropriate, and developed to maximise business opportunities and profitability. Identify opportunities to expand services within existing client accounts. Contract Management Assist in scheduling, preparing for and attending client meetings. Produce monthly and quarterly reports for client review meetings. Work closely with Coordinators and Engineers to ensure all necessary information is available for client reviews and service reporting. Support the management of contract costs to ensure profitability whilst maintaining quality and service standards. Assist in ensuring Joblogic contract information is accurate and up to date, including: Contract renewals o PPM schedules o Specialist maintenance visits o Quotations o Purchase orders Support the management of contract variations, ensuring client approvals, supplier coordination and accurate costing. Work closely with the Supervising Engineer to coordinate site audits, ensuring: Logbooks are maintained Certification is accurate and current Timesheets are completed correctly Works are delivered safely and to a high standard Assist in the delivery of M&E small works projects from initiation through to completion, in line with company procedures. Support project profitability by monitoring costs, performance and outcomes against company targets. Liaise with the wider team to ensure risk assessments and method statements (RAMS) are in place where required. Coordination & Team Support Work closely with Maintenance Coordinators, providing day-to-day support across the client portfolio. Conduct regular reviews with Maintenance Coordinators to ensure contracts are being serviced effectively and client expectations are being met. Assist in compiling contractual PPM schedules, quotations and supporting documentation ready for implementation within Joblogic.

Service Coordinator Location: Lichfield Salary: From £24,784.50 (dependant on experience) plus phone, pension, birthday bonus and 28 days holiday including statutory days with the option buy more. Join a Growing Environmental Services Business! We're recruiting for a Planning & Compliance Coordinator to join a well-established and growing environmental compliance business with over 30 years of industry expertise. This is an excellent opportunity for someone looking to build a long-term career within a fast-paced operations team. Full training will be provided, making this an ideal role for someone with strong organisational skills, a positive attitude and a desire to develop within a supportive business. If you're organised, solution-focused and enjoy working in a busy office environment where no two days are the same, we'd love to hear from you. Key Responsibilities Planning preventative maintenance (PPM) and reactive works to agreed KPIs Supporting the Operations team, Supervisors and Service Delivery Manager Updating and maintaining the PPM scheduling system Inputting completed inspections and compliance records Answering incoming telephone calls and responding to customer enquiries Liaising with clients, engineers and suppliers Managing shared company email inboxes Monitoring contract compliance Raising purchase orders and checking invoices Setting up new suppliers and placing orders Booking hotels and coordinating engineer logistics What We're Looking For Excellent organisational and time management skills Strong communication skills, both written and verbal Confident using Microsoft Office and computer systems Ability to multitask and prioritise workloads A proactive, solution-driven approach Previous administration, planning or scheduling experience is desirable but not essential as full training will be provided A team player with excellent attention to detail Ready for your next opportunity? If you're looking to join a growing business where you'll receive full training, genuine career development and become part of a supportive operations team, we'd love to hear from you. Contact Becky Kerridge on (phone number removed) or apply with your current CV. "SER-IN"

Helpdesk Coordinator Slough £34,000 We are currently recruiting for a Helpdesk Coordinator to join a well-established engineering company based in Slough. Due to ongoing workload and growth, our client is looking to strengthen their service coordination team with an organised and customer-focused individual. This role plays a critical part in supporting field engineers, managing customer expectations, and ensuring preventative maintenance, reactive works, and remedial jobs are scheduled efficiently. It is well suited to someone with previous coordination or scheduling experience looking to develop their skills within a stable and professional organisation. Package & Benefits Salary £34,000 per annum Full-time, permanent position Office-based role in Slough Monday to Friday working pattern Opportunity to develop coordination and planning skills Join a well-established and supportive engineering business Role & Responsibilities Scheduling planned preventative maintenance (PPM) visits Coordinating reactive call-outs, revisits, and emergency works Planning and scheduling remedial works following PPMs and reactive visits Acting as the first point of contact for customers, handling incoming calls and enquiries Liaising with engineers to maximise utilisation and operational efficiency Booking all engineer visits in line with company procedures Monitoring customer KPIs and proactively communicating delays or challenges Coordinating works across teams and regions, including national and key accounts Managing and scheduling subcontractors, ensuring compliance with company standards Raising subcontractor orders in line with internal processes Ensuring engineering data and reports from handheld devices are accurate and professional Tracking job completion and the return of worksheets and reports Supporting internal departments, including accounts, with accurate job information Maintaining and updating the service management database Skills & Experience Required Previous experience in a Service Coordinator, Service Administrator, or Scheduling role Strong organisational and planning skills Experience coordinating engineers or field-based teams Excellent communication and customer service skills Ability to work in a fast-paced, reactive environment Strong attention to detail and administrative accuracy Good IT skills and confidence working with service management systems Commercial awareness and a proactive approach Apply If you are a Helpdesk Coordinator looking for a stable, long-term role within a reputable engineering business in Slough, please submit your CV to be considered.

Engineering Coordinator, Llandysul, Ceredigion WORKING HOURS M- F 8AM 4PM DUTIES Coordinate planned preventative maintenance (PPM) and reactive maintenance (UPM) activities Prioritise engineering tasks in line with production schedules, asset criticality, and GMP impact Allocate engineering resources and manage daily work plans Ensure maintenance and calibration activities are planned, risk assessed, documented, reviewed, and executed in accordance with cGMP and GEP requirements Coordinate maintenance shutdowns and minimise production disruption Ensure maintenance and calibration activities do not compromise validated state or environmental control Administer and maintain CMMS (e.g., SAP, Maximo) as the system of record, in compliance with cGMP and data integrity requirements Maintain asset registers and oversee lifecycle management of equipment (installation, qualification, maintenance, retirement) WHAT YOU WILL NEED Experience in pharmaceutical, biotechnology, or other regulated manufacturing environments Proven experience in maintenance coordination, asset management, or engineering operations Familiarity with cleanroom environments and critical utilities (HVAC, WFI, clean steam, compressed gases) GMP and regulatory expectations (e.g., MHRA, FDA) Maintenance strategies (PPM, predictive maintenance) Equipment qualification and validation principles CMMS/EAM systems Strong organisational and planning skills Effective cross-functional communication and stakeholder management Problem-solving and analytical thinking (RCA, FMEA) BENEFITS Bonus scheme Excellent holiday allowance Private healthcare Beautiful countryside location BIOTECH