HSEQ Specialist Location: Southampton Hours: Monday - Friday, 8:00am - 4:30pm Salary: 35000 We're currently recruiting for an HSEQ Specialist to support operations at a busy Southampton-based logistics terminal. This is a great opportunity for someone with a strong health & safety, compliance, or quality background to develop their experience in a fast-paced, regulated environment. The Role You'll work closely with the HSEQ Manager to support all aspects of Health, Safety, Environment and Quality across the site. This role combines administration, auditing, compliance, and operational support, helping to ensure the business maintains high standards and meets ISO requirements. Key Responsibilities Support the HSEQ Manager with day-to-day HSEQ activities. Carry out internal audits and active monitoring across departments and facilities. Assist with internal and external ISO audits, including ISO 9001, ISO 14001 and ISO 45001. Maintain and update SOPs, risk assessments, QCPs and safe systems of work. Produce reports on KPIs, incidents, fuel usage, claims and compliance data. Input and manage HSEQ data using Excel and internal systems. Support incident reporting, investigations and legal documentation. Assist with environmental monitoring and utility usage reporting. Help maintain claims, insurance and compliance records. Provide general administrative support to the HSEQ function. Act as a positive ambassador for HSEQ standards across the business. About You Previous experience in an HSEQ, compliance, safety, or quality-focused role. Strong administration and organisational skills. Confident using Microsoft Office, particularly Excel. Excellent written and verbal communication skills. High attention to detail and accuracy. Able to manage multiple priorities and work to deadlines. Proactive, flexible, and able to work effectively under pressure. Essential Requirements A recognised Health & Safety, Environmental or Quality qualification. Full UK driving licence. Fluent English, written and spoken. NEBOSH qualification. IOSH membership. ISO auditing experience. What You'll Get Opportunity to work within a global logistics organisation. Exposure to ISO-certified environments and audits. Valuable experience in a fast-paced operational setting. The chance to develop your HSEQ career in a supportive team. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Aug 02, 2026
Full time
HSEQ Specialist Location: Southampton Hours: Monday - Friday, 8:00am - 4:30pm Salary: 35000 We're currently recruiting for an HSEQ Specialist to support operations at a busy Southampton-based logistics terminal. This is a great opportunity for someone with a strong health & safety, compliance, or quality background to develop their experience in a fast-paced, regulated environment. The Role You'll work closely with the HSEQ Manager to support all aspects of Health, Safety, Environment and Quality across the site. This role combines administration, auditing, compliance, and operational support, helping to ensure the business maintains high standards and meets ISO requirements. Key Responsibilities Support the HSEQ Manager with day-to-day HSEQ activities. Carry out internal audits and active monitoring across departments and facilities. Assist with internal and external ISO audits, including ISO 9001, ISO 14001 and ISO 45001. Maintain and update SOPs, risk assessments, QCPs and safe systems of work. Produce reports on KPIs, incidents, fuel usage, claims and compliance data. Input and manage HSEQ data using Excel and internal systems. Support incident reporting, investigations and legal documentation. Assist with environmental monitoring and utility usage reporting. Help maintain claims, insurance and compliance records. Provide general administrative support to the HSEQ function. Act as a positive ambassador for HSEQ standards across the business. About You Previous experience in an HSEQ, compliance, safety, or quality-focused role. Strong administration and organisational skills. Confident using Microsoft Office, particularly Excel. Excellent written and verbal communication skills. High attention to detail and accuracy. Able to manage multiple priorities and work to deadlines. Proactive, flexible, and able to work effectively under pressure. Essential Requirements A recognised Health & Safety, Environmental or Quality qualification. Full UK driving licence. Fluent English, written and spoken. NEBOSH qualification. IOSH membership. ISO auditing experience. What You'll Get Opportunity to work within a global logistics organisation. Exposure to ISO-certified environments and audits. Valuable experience in a fast-paced operational setting. The chance to develop your HSEQ career in a supportive team. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Sales Support Executive Solihull (B90) Full time, Monday to Friday, 37.5 hours Competitive salary + superb benefits We're recruiting a Sales Support Executive to join the LCV sales team of a well established business based in Solihull. This role would also suit candidates with a Sales Administrator, Sales Coordinator or Sales Support Administrator background. It's a genuinely lovely place to work, the offices are probably the best we have seen, complete with an on-site gym, and the benefits package is fabulous. The role sits at the heart of the commercial vehicle sales operation, supporting performance across dealer, SME and affinity channels. You'll work closely with the Distribution Manager and Fleet Sales Controller, keeping the wheels turning behind the scenes so the sales team can do what they do best. What you'll be doing: Managing the dealer bonus claim process, ensuring accuracy, compliance and timely submission Acting as the main point of contact for affinity partners, including the NFU and BASC, and supporting programme delivery Managing and analysing sales leads through the lead management system, ensuring effective follow-up and reporting Collating, validating and submitting weekly dealer sales forecasts from the regional team Administering training content and user activity on the LearnUpon portal Providing ad-hoc sales administration support to the National Sales Manager, Distribution Manager, Fleet Sales Manager and Regional Managers, including orders, logistics and taxation What we're looking for: Experience in a sales administration, sales coordination or sales support role Highly organised, with the ability to juggle multiple workstreams efficiently Strong accuracy and attention to detail across data, reporting and bonus claims A confident communicator, comfortable liaising with internal teams, dealers, customers and partner organisations Analytical, able to interpret data, spot trends and support commercial decision-making A collaborative team player who can also work independently and use initiative, knowing when to escalate A positive, professional attitude and a genuine willingness to learn and develop This is a great opportunity to join a supportive team in a fast-paced sales environment, in a workplace that really does stand out. INDL
Aug 01, 2026
Full time
Sales Support Executive Solihull (B90) Full time, Monday to Friday, 37.5 hours Competitive salary + superb benefits We're recruiting a Sales Support Executive to join the LCV sales team of a well established business based in Solihull. This role would also suit candidates with a Sales Administrator, Sales Coordinator or Sales Support Administrator background. It's a genuinely lovely place to work, the offices are probably the best we have seen, complete with an on-site gym, and the benefits package is fabulous. The role sits at the heart of the commercial vehicle sales operation, supporting performance across dealer, SME and affinity channels. You'll work closely with the Distribution Manager and Fleet Sales Controller, keeping the wheels turning behind the scenes so the sales team can do what they do best. What you'll be doing: Managing the dealer bonus claim process, ensuring accuracy, compliance and timely submission Acting as the main point of contact for affinity partners, including the NFU and BASC, and supporting programme delivery Managing and analysing sales leads through the lead management system, ensuring effective follow-up and reporting Collating, validating and submitting weekly dealer sales forecasts from the regional team Administering training content and user activity on the LearnUpon portal Providing ad-hoc sales administration support to the National Sales Manager, Distribution Manager, Fleet Sales Manager and Regional Managers, including orders, logistics and taxation What we're looking for: Experience in a sales administration, sales coordination or sales support role Highly organised, with the ability to juggle multiple workstreams efficiently Strong accuracy and attention to detail across data, reporting and bonus claims A confident communicator, comfortable liaising with internal teams, dealers, customers and partner organisations Analytical, able to interpret data, spot trends and support commercial decision-making A collaborative team player who can also work independently and use initiative, knowing when to escalate A positive, professional attitude and a genuine willingness to learn and develop This is a great opportunity to join a supportive team in a fast-paced sales environment, in a workplace that really does stand out. INDL
Location: Edinburgh, hybrid working Working pattern: Full-time, with flexibility to consider a four-day working week Salary: £45,000-£55,000 depending on experience Pension: Company contribution from 4% up to 9% Contract: Permanent Start date: As soon as possible Probation: Six months, with an interim review after three months Reporting to: Managing Director Share options: Available, subject to company scheme and eligibility Closing date: 7th August About CGEN CGEN Engineering is a University of Edinburgh spin-out developing new high-torque, low-speed generator and motor technologies. Our initial commercial focus is the wind industry, with a beachhead in life extension and repowering projects for existing direct-drive turbines. Our core modular permanent magnet generator technology is intended to improve how large electrical machines are designed, manufactured, transported, maintained and repaired. Beyond this core product, CGEN aims to develop a wider portfolio of generator and motor topologies for applications where efficiency, maintainability, scalability and low-speed operation are critical. CGEN is a small, growing start-up with an ambitious technical roadmap, active commercial and grant-funded projects, and plans to raise further investment as we move towards larger-scale manufacturing and field-trial activity. Our primary market is wind energy, supported by work across hydro, wave and tidal energy. We are also investigating the suitability of our technologies for marine propulsion and other emerging high-torque, low-speed applications. Training, mentoring and career development are core parts of CGEN's approach. As the company grows, team members will have opportunities to build specialist expertise, lead major workstreams and help shape the products, engineering processes and culture of the business. The role CGEN Engineering Ltd is seeking a practical and highly organised Business Operations Manager to support the next stage of growth of the company. This is a hands-on role for someone who can bring structure, coordination and follow-through to a fast-moving engineering business. The successful candidate will work closely with the Managing Director, directors and engineering team to support project delivery, grant reporting, operational planning, company administration, quality processes, board reporting and internal coordination. The role is broad, but it is not intended to replace specialist legal, finance, HR or quality advisors. Instead, the Business Operations Manager will help coordinate these areas, keep actions moving, improve internal systems and ensure that CGEN has the operational foundations needed to grow. This role would suit someone who is organised, practical and comfortable working close to the centre of a growing engineering company. Over time, there is scope for the role to develop into a broader operations leadership position as CGEN secures further investment, expands the team and formalises its internal systems. Responsibilities The Business Operations Manager will support the Managing Director and wider team across day-to-day business operations, project coordination and company administration. Key responsibilities will include: Maintaining company and project action trackers, deadlines, decisions and follow-up lists. Supporting planning and coordination of CGEN's commercial and grant-funded projects. Helping prepare grant claims, monitoring updates, project reports and supporting information. Coordinating board and director meeting papers, minutes, action logs and decision records. Maintaining company records for contracts, NDAs, insurance, policies, suppliers and compliance deadlines. Supporting procurement, supplier onboarding and document control. Supporting early quality-management activity and preparation for future ISO 9001 readiness. Coordinating recruitment administration, onboarding, employee records and probation review tracking. Supporting budget tracking, resource planning and information required by accountants or advisors. Acting as a liaison between directors, engineers, advisors, suppliers and external partners to help resolve operational issues and maintain momentum. Requirements We are looking for someone who can combine practical organisation with good judgement, attention to detail and the confidence to work across a small but growing company. Essential experience and skills: Experience in operations, project coordination, administration, business management or grant-funded project support. Strong organisational skills and the ability to manage multiple deadlines at once. Experience maintaining action trackers, project records, reports or management information. Good written communication and attention to detail. Confidence working with directors, engineers, advisors, suppliers and external partners. Existing right to work in the UK. Personal qualities The right person is likely to be: Practical, organised and comfortable taking responsibility. Able to work across detail and wider company priorities. Comfortable with routine administration as well as higher-level coordination. Proactive in following up actions and keeping people aligned. Benefits Hybrid working and work-from-home flexibility. Training and development. Stock option plan, subject to company scheme and eligibility. Full-time role, with flexibility to consider a four-day working week. Travel and working arrangements The role will be based in Edinburgh with hybrid working available. Regular attendance at CGEN's office, laboratory, workshop or partner facilities will be required. UK and occasional international travel may be required for customer meetings, project reviews, supplier visits, testing, commissioning and conferences. CGEN is currently unable to provide visa sponsorship. Applicants must already have the right to work in the UK. Application process Please submit a CV and short covering letter explaining your relevant experience and interest in the role.
Aug 01, 2026
Full time
Location: Edinburgh, hybrid working Working pattern: Full-time, with flexibility to consider a four-day working week Salary: £45,000-£55,000 depending on experience Pension: Company contribution from 4% up to 9% Contract: Permanent Start date: As soon as possible Probation: Six months, with an interim review after three months Reporting to: Managing Director Share options: Available, subject to company scheme and eligibility Closing date: 7th August About CGEN CGEN Engineering is a University of Edinburgh spin-out developing new high-torque, low-speed generator and motor technologies. Our initial commercial focus is the wind industry, with a beachhead in life extension and repowering projects for existing direct-drive turbines. Our core modular permanent magnet generator technology is intended to improve how large electrical machines are designed, manufactured, transported, maintained and repaired. Beyond this core product, CGEN aims to develop a wider portfolio of generator and motor topologies for applications where efficiency, maintainability, scalability and low-speed operation are critical. CGEN is a small, growing start-up with an ambitious technical roadmap, active commercial and grant-funded projects, and plans to raise further investment as we move towards larger-scale manufacturing and field-trial activity. Our primary market is wind energy, supported by work across hydro, wave and tidal energy. We are also investigating the suitability of our technologies for marine propulsion and other emerging high-torque, low-speed applications. Training, mentoring and career development are core parts of CGEN's approach. As the company grows, team members will have opportunities to build specialist expertise, lead major workstreams and help shape the products, engineering processes and culture of the business. The role CGEN Engineering Ltd is seeking a practical and highly organised Business Operations Manager to support the next stage of growth of the company. This is a hands-on role for someone who can bring structure, coordination and follow-through to a fast-moving engineering business. The successful candidate will work closely with the Managing Director, directors and engineering team to support project delivery, grant reporting, operational planning, company administration, quality processes, board reporting and internal coordination. The role is broad, but it is not intended to replace specialist legal, finance, HR or quality advisors. Instead, the Business Operations Manager will help coordinate these areas, keep actions moving, improve internal systems and ensure that CGEN has the operational foundations needed to grow. This role would suit someone who is organised, practical and comfortable working close to the centre of a growing engineering company. Over time, there is scope for the role to develop into a broader operations leadership position as CGEN secures further investment, expands the team and formalises its internal systems. Responsibilities The Business Operations Manager will support the Managing Director and wider team across day-to-day business operations, project coordination and company administration. Key responsibilities will include: Maintaining company and project action trackers, deadlines, decisions and follow-up lists. Supporting planning and coordination of CGEN's commercial and grant-funded projects. Helping prepare grant claims, monitoring updates, project reports and supporting information. Coordinating board and director meeting papers, minutes, action logs and decision records. Maintaining company records for contracts, NDAs, insurance, policies, suppliers and compliance deadlines. Supporting procurement, supplier onboarding and document control. Supporting early quality-management activity and preparation for future ISO 9001 readiness. Coordinating recruitment administration, onboarding, employee records and probation review tracking. Supporting budget tracking, resource planning and information required by accountants or advisors. Acting as a liaison between directors, engineers, advisors, suppliers and external partners to help resolve operational issues and maintain momentum. Requirements We are looking for someone who can combine practical organisation with good judgement, attention to detail and the confidence to work across a small but growing company. Essential experience and skills: Experience in operations, project coordination, administration, business management or grant-funded project support. Strong organisational skills and the ability to manage multiple deadlines at once. Experience maintaining action trackers, project records, reports or management information. Good written communication and attention to detail. Confidence working with directors, engineers, advisors, suppliers and external partners. Existing right to work in the UK. Personal qualities The right person is likely to be: Practical, organised and comfortable taking responsibility. Able to work across detail and wider company priorities. Comfortable with routine administration as well as higher-level coordination. Proactive in following up actions and keeping people aligned. Benefits Hybrid working and work-from-home flexibility. Training and development. Stock option plan, subject to company scheme and eligibility. Full-time role, with flexibility to consider a four-day working week. Travel and working arrangements The role will be based in Edinburgh with hybrid working available. Regular attendance at CGEN's office, laboratory, workshop or partner facilities will be required. UK and occasional international travel may be required for customer meetings, project reviews, supplier visits, testing, commissioning and conferences. CGEN is currently unable to provide visa sponsorship. Applicants must already have the right to work in the UK. Application process Please submit a CV and short covering letter explaining your relevant experience and interest in the role.
Join Superdrug Head Office- Make a Real Difference Every Day! Location: Hours: 37.5 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Salary: Competitive Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting bit A day includes: Provide insurance and safety advice to employees in line with Company policy and procedures and current legislation. Manage the day-to-day handling of the business' insurance claims and assist the Insurance Manager and Safety Team in achieving departmental objectives by liaising with internal and external stakeholders. A day includes: Managing product, employee and public personal injury claims, liaising with stores, insurers and solicitors. Investigating claims and obtaining documentation to help determine liability.Ensuring solicitor letters and court claim forms are handled within required legal deadlines.Providing advice and dealing with property claims, proving third-party negligence to recover losses for the business.Handling motor claims and liaising with insurers to support risk management solutions.Offering rehabilitation support to employees following workplace accidents in conjunction with employer liability insurers.Attending regular meetings with solicitors, brokers and insurers to ensure processes, documentation and risk management systems support effective claims defence.Liaising with and providing advice and information to Customer Service and People Teams regarding customer accident complaints.Monitoring changes in legislation and court rulings that may impact insurance and safety within the business.Attending quarterly meetings with third-party cost consultants dealing with landlord insurance matters.Regularly checking the Display Screen Equipment (DSE) database, providing advice and carrying out assessments for Head Office employees when required.Maintaining and updating the Safety Handbook on the Superdrug and Savers Store Intranet.Providing eye test advice and Specsavers vouchers upon request.Checking invoices through Bottomline to ensure accuracy, prevent duplication and allocate costs correctly.Assisting with ad hoc requests both within and outside the department, taking ownership to resolve queries.Producing reports and providing data analysis as required for internal reporting purposes. This job is a good fit for you if: You enjoy working in a fast-paced retail Head Office environment.You have excellent organisational and communication skills.You have strong attention to detail.You can work to deadlines and prioritise your workload effectively.You are comfortable following established processes whilst also using your own initiative.You enjoy building relationships and collaborating with a variety of internal and external stakeholders.Sees every interaction with the customer as an opportunity to delight them andcomfortable using different platforms to communicate with them.Understands customer needs and empowers others to remove any barriers to deliver greatservice.Uses positive language and behaviours in all interactions with customers and colleagues,building trust and rapport.Always prioritises actions which delight the customer/colleague.Suggests and supports new ideas and ways of working which are designed to improve serviceAre confident using data to make tactical decisions.Are knowledgeable about their specialism and has an awareness of their wider market and to support with the current trends in their business area.Actively looks for new ways of working through Ai that would benefit the business and move things forwardActively developing your ability to use AI effectively and think critically about outputs.Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion What you'll need: Excellent PC skills, particularly Microsoft Word, Excel and PowerPoint.A good understanding of personal injury, property and motor claims legislation and processes.Knowledge of health and safety legislation and best practice.A flexible and adaptable team-player mindset.Confidence communicating with a wide range of people and building positive working relationships.A positive, energetic and professional approach to work.Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our Online and Offline platform Confidently communicates, challenges and gives feedback to others.Encourages teamwork & collaboration between their own team and others.Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value.Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions.Generating ideas and feeling that they can be shared both within their immediate team and also outside of the team. Here's what's in it for you: 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)2 staff discount codes for yourself and a family member or friend30% discount on Superdrug Own Brand Products both in store and onlineHybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon StationCompany pension matching and bonusWe offer Stream - a money management app that gives you access to a percentage of your pay as you earn itBeing part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UKWe are part of A.S. Watson Group, the world's largest international health and beauty re
Aug 01, 2026
Full time
Join Superdrug Head Office- Make a Real Difference Every Day! Location: Hours: 37.5 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Salary: Competitive Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting bit A day includes: Provide insurance and safety advice to employees in line with Company policy and procedures and current legislation. Manage the day-to-day handling of the business' insurance claims and assist the Insurance Manager and Safety Team in achieving departmental objectives by liaising with internal and external stakeholders. A day includes: Managing product, employee and public personal injury claims, liaising with stores, insurers and solicitors. Investigating claims and obtaining documentation to help determine liability.Ensuring solicitor letters and court claim forms are handled within required legal deadlines.Providing advice and dealing with property claims, proving third-party negligence to recover losses for the business.Handling motor claims and liaising with insurers to support risk management solutions.Offering rehabilitation support to employees following workplace accidents in conjunction with employer liability insurers.Attending regular meetings with solicitors, brokers and insurers to ensure processes, documentation and risk management systems support effective claims defence.Liaising with and providing advice and information to Customer Service and People Teams regarding customer accident complaints.Monitoring changes in legislation and court rulings that may impact insurance and safety within the business.Attending quarterly meetings with third-party cost consultants dealing with landlord insurance matters.Regularly checking the Display Screen Equipment (DSE) database, providing advice and carrying out assessments for Head Office employees when required.Maintaining and updating the Safety Handbook on the Superdrug and Savers Store Intranet.Providing eye test advice and Specsavers vouchers upon request.Checking invoices through Bottomline to ensure accuracy, prevent duplication and allocate costs correctly.Assisting with ad hoc requests both within and outside the department, taking ownership to resolve queries.Producing reports and providing data analysis as required for internal reporting purposes. This job is a good fit for you if: You enjoy working in a fast-paced retail Head Office environment.You have excellent organisational and communication skills.You have strong attention to detail.You can work to deadlines and prioritise your workload effectively.You are comfortable following established processes whilst also using your own initiative.You enjoy building relationships and collaborating with a variety of internal and external stakeholders.Sees every interaction with the customer as an opportunity to delight them andcomfortable using different platforms to communicate with them.Understands customer needs and empowers others to remove any barriers to deliver greatservice.Uses positive language and behaviours in all interactions with customers and colleagues,building trust and rapport.Always prioritises actions which delight the customer/colleague.Suggests and supports new ideas and ways of working which are designed to improve serviceAre confident using data to make tactical decisions.Are knowledgeable about their specialism and has an awareness of their wider market and to support with the current trends in their business area.Actively looks for new ways of working through Ai that would benefit the business and move things forwardActively developing your ability to use AI effectively and think critically about outputs.Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion What you'll need: Excellent PC skills, particularly Microsoft Word, Excel and PowerPoint.A good understanding of personal injury, property and motor claims legislation and processes.Knowledge of health and safety legislation and best practice.A flexible and adaptable team-player mindset.Confidence communicating with a wide range of people and building positive working relationships.A positive, energetic and professional approach to work.Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our Online and Offline platform Confidently communicates, challenges and gives feedback to others.Encourages teamwork & collaboration between their own team and others.Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value.Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions.Generating ideas and feeling that they can be shared both within their immediate team and also outside of the team. Here's what's in it for you: 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)2 staff discount codes for yourself and a family member or friend30% discount on Superdrug Own Brand Products both in store and onlineHybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon StationCompany pension matching and bonusWe offer Stream - a money management app that gives you access to a percentage of your pay as you earn itBeing part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UKWe are part of A.S. Watson Group, the world's largest international health and beauty re
Job title: Commercial Claims Manager Salary: £50,000 per annum + Benefits Location: Birmingham OVERVIEW We are currently working with a leading global broker who due to expansion are recruiting for a Commercial Claims Manager to join their expanding team in Birningham. You will be responsible for leading a team of claims handlers, providing ongoing coaching, mentoring, and clear development pathways to build technical expertise and support career progression. RESPONSIBILITIES Lead and oversee the daily operations of the Claims team, ensuring the effective management of commercial claims and the delivery of a high-quality, customer-centric service. Support the development and execution of operational strategies, policies, and procedures, ensuring alignment with organisational goals and the consistent delivery of service excellence. Foster a high-performance culture built on accountability, continuous improvement, and professional development, setting clear expectations and leading by example. Analyse performance data, management information (MI), and operational trends to identify opportunities for improvement, partnering with the Claims Operations and Business Performance Manager to implement lasting efficiencies and enhancements. Work collaboratively with key internal stakeholders, including HR, Learning & Development, Broking, and Client Servicing teams, to strengthen team capability, engagement, and client satisfaction. Develop and maintain strong relationships with both internal and external stakeholders, supporting effective claims management, collaboration, and knowledge sharing. Handle and resolve client complaints promptly and professionally, ensuring compliance with regulatory requirements, internal policies, and service standards. EXPERIENCE Minimum of 3 years' experience in a leadership or managerial role within the commercial claims insurance market, with a proven track record of leading and developing high-performing teams. Cert CII desired not essential (or working towards). SKILLS Strong communication and interpersonal skills. Excellent organisational skills and attention to detail. Proficiency in relevant computer applications. If you have the relevant experience or know someone that does please contact me now on or email us at
Aug 01, 2026
Full time
Job title: Commercial Claims Manager Salary: £50,000 per annum + Benefits Location: Birmingham OVERVIEW We are currently working with a leading global broker who due to expansion are recruiting for a Commercial Claims Manager to join their expanding team in Birningham. You will be responsible for leading a team of claims handlers, providing ongoing coaching, mentoring, and clear development pathways to build technical expertise and support career progression. RESPONSIBILITIES Lead and oversee the daily operations of the Claims team, ensuring the effective management of commercial claims and the delivery of a high-quality, customer-centric service. Support the development and execution of operational strategies, policies, and procedures, ensuring alignment with organisational goals and the consistent delivery of service excellence. Foster a high-performance culture built on accountability, continuous improvement, and professional development, setting clear expectations and leading by example. Analyse performance data, management information (MI), and operational trends to identify opportunities for improvement, partnering with the Claims Operations and Business Performance Manager to implement lasting efficiencies and enhancements. Work collaboratively with key internal stakeholders, including HR, Learning & Development, Broking, and Client Servicing teams, to strengthen team capability, engagement, and client satisfaction. Develop and maintain strong relationships with both internal and external stakeholders, supporting effective claims management, collaboration, and knowledge sharing. Handle and resolve client complaints promptly and professionally, ensuring compliance with regulatory requirements, internal policies, and service standards. EXPERIENCE Minimum of 3 years' experience in a leadership or managerial role within the commercial claims insurance market, with a proven track record of leading and developing high-performing teams. Cert CII desired not essential (or working towards). SKILLS Strong communication and interpersonal skills. Excellent organisational skills and attention to detail. Proficiency in relevant computer applications. If you have the relevant experience or know someone that does please contact me now on or email us at
Location - Maidstone/ Colchester or Manchester Salary - Circa £40,000 Hybrid - 3 days in the office PURPOSE OF THE ROLE Lawes Consulting Group are working with a well-established insurance business seeking an experienced Senior Underwriter to join their NUH team. This is a fantastic opportunity for a technically strong and commercially minded underwriter to achieve income and profit objectives through the delivery of an efficient case underwriting service to brokers. An essential part of the role is acting as a key referral point for less experienced underwriters, assisting with the training and development of the wider team. RESPONSIBILITIES Work with members of the management team to ensure cases are managed effectively and that resource is sufficient. Maintain good oversight of product retention, rate and underwriting strategies, reporting on key areas when required. Manage own cases (renewal and new business), writing within risk selection, appetite, and underwriting authority. Undertake referral cases above the authority levels of Underwriters, Trainee Underwriters and Apprentices, whilst adhering to individual authority level. Adopt and adhere to company and NUH-prescribed processes, best practice and standard work. Support the personal development of underwriting staff by delivering training and technical guidance. Enhance the company's national standing and presence by establishing and maintaining strong personal relationships with key directors and staff at the most important brokers. Contribute to the technical knowledge of the business by feeding back technical and commercial market intelligence to the NUH Underwriting Manager and wider team. Maintain and enhance personal knowledge of relevant technical issues. Work collaboratively with other parts of the organisation, including regional offices, claims and survey teams. Conduct regular case reviews to ensure technical procedures and standards are always followed. EXPERIENCE Minimum of 5 years' experience in underwriting. Proven broker account development and management experience. Proven track record of successfully developing and maintaining effective trading relationships. Experience working across functions and matrix organisations to collaborate and build strong relationships. Consistently achieving goals and objectives within a structured, organised and planned manner. SKILLS Strong risk perception and ability to price risk accordingly. Effective negotiation skills - flexible and appropriate in approach. Confident selling and trading skills. Strong organisational skills with operational effectiveness and efficiency. Clear and effective communication, both written and verbal. EDUCATION / QUALIFICATIONS Minimum Cert CII required. Dip CII, or active progress towards, is preferred. If you have the relevant experience or know someone that does, please contact us now on or email .
Aug 01, 2026
Full time
Location - Maidstone/ Colchester or Manchester Salary - Circa £40,000 Hybrid - 3 days in the office PURPOSE OF THE ROLE Lawes Consulting Group are working with a well-established insurance business seeking an experienced Senior Underwriter to join their NUH team. This is a fantastic opportunity for a technically strong and commercially minded underwriter to achieve income and profit objectives through the delivery of an efficient case underwriting service to brokers. An essential part of the role is acting as a key referral point for less experienced underwriters, assisting with the training and development of the wider team. RESPONSIBILITIES Work with members of the management team to ensure cases are managed effectively and that resource is sufficient. Maintain good oversight of product retention, rate and underwriting strategies, reporting on key areas when required. Manage own cases (renewal and new business), writing within risk selection, appetite, and underwriting authority. Undertake referral cases above the authority levels of Underwriters, Trainee Underwriters and Apprentices, whilst adhering to individual authority level. Adopt and adhere to company and NUH-prescribed processes, best practice and standard work. Support the personal development of underwriting staff by delivering training and technical guidance. Enhance the company's national standing and presence by establishing and maintaining strong personal relationships with key directors and staff at the most important brokers. Contribute to the technical knowledge of the business by feeding back technical and commercial market intelligence to the NUH Underwriting Manager and wider team. Maintain and enhance personal knowledge of relevant technical issues. Work collaboratively with other parts of the organisation, including regional offices, claims and survey teams. Conduct regular case reviews to ensure technical procedures and standards are always followed. EXPERIENCE Minimum of 5 years' experience in underwriting. Proven broker account development and management experience. Proven track record of successfully developing and maintaining effective trading relationships. Experience working across functions and matrix organisations to collaborate and build strong relationships. Consistently achieving goals and objectives within a structured, organised and planned manner. SKILLS Strong risk perception and ability to price risk accordingly. Effective negotiation skills - flexible and appropriate in approach. Confident selling and trading skills. Strong organisational skills with operational effectiveness and efficiency. Clear and effective communication, both written and verbal. EDUCATION / QUALIFICATIONS Minimum Cert CII required. Dip CII, or active progress towards, is preferred. If you have the relevant experience or know someone that does, please contact us now on or email .
Job Title: Customer Service Claims Handler Location: Liverpool Salary: 26,938 - 30,916 per annum, Plus up to 1,500 performance related bonus per annum, once established within your role Job Type: Full Time, Permanent Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 5 Saturdays What you will be doing: In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding To work as a team to proactively manage a portfolio of customer repair claims through to settlement To ensure that complete and thorough indemnity investigations are carried out on all claims Work closely with suppliers to fulfil customers' needs during their claims journey Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect Accurate payment to our customers and their representatives regarding claims settlement Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply: We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Insurance Claims Executive, Claims Account Manager, First Part Claims Handler, Claims Handler may all be considered.
Aug 01, 2026
Full time
Job Title: Customer Service Claims Handler Location: Liverpool Salary: 26,938 - 30,916 per annum, Plus up to 1,500 performance related bonus per annum, once established within your role Job Type: Full Time, Permanent Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 5 Saturdays What you will be doing: In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding To work as a team to proactively manage a portfolio of customer repair claims through to settlement To ensure that complete and thorough indemnity investigations are carried out on all claims Work closely with suppliers to fulfil customers' needs during their claims journey Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect Accurate payment to our customers and their representatives regarding claims settlement Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply: We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Insurance Claims Executive, Claims Account Manager, First Part Claims Handler, Claims Handler may all be considered.
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at M D Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. You will play a key role in driving customer satisfaction, improving processes, maximising revenue, and ensuring the smooth and efficient running of the garage. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop where customer satisfaction and workmanship come first. Working hours: Monday-Friday 08:00-17:00, with optional overtime/Saturdays (if applicable). Key Responsibilities Reception & Customer Experience First point of contact for customers - in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly, and efficient customer experience Keep customers fully informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Identify and deliver upsell and cross-sell opportunities on services and products Clearly explain recommended work, service options, and costs Convert enquiries into confirmed bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle customer concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee the daily operation of the garage and front-of-house Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and quality of workmanship Warranty Claims & Aftercare Manage warranty claims, liaising with suppliers, manufacturers, and customers Ensure accurate documentation and timely resolution of warranty issues Oversee aftercare processes to maintain customer trust and satisfaction Innovation & Continuous Improvement Bring new ideas to improve efficiency, customer experience, and profitability Take ownership of implementing improvements and service standards Administration & Financial Control Maintain accurate job cards, customer records, and service histories Prepare invoices, process payments, and manage financial transactions Support stock control, parts ordering, and supplier relationships About You Motor trade experience is essential Minimum 5 years' proven experience as a Service Advisor, Garage Manager, or similar role Qualified/experienced vehicle technician Strong customer service and communication skills Confident in upselling and cross-selling services and products Organised, commercially aware, and comfortable managing a busy garage Proactive, solutions-focused, and confident introducing improvements MOT Tester qualification is an advantage but not essential What We Offer Competitive salary based on experience 22 days holiday + bank holidays Pension Bonus scheme About us At MD Autocare, we are recognised for quality workmanship, honest service, and consistently high customer ratings. Our reputation reflects years of reliable results and a commitment to putting customers first. We believe great service begins with a strong, valued team, and our customer reviews and repeat business reflect both our technical expertise and our colleagues' dedication. As we grow, we seek individuals who want more than just a job - a career environment where effort is recognised, development is encouraged, and teamwork is valued. Our Values Quality - Without Compromise We take pride in getting it right the first time, guided by high standards, attention to detail, and professional integrity. People First Respect and fairness are central to our culture, for both customers and colleagues. We listen, support, and treat everyone properly. Trust & Transparency We operate openly and honestly with customers and colleagues, prioritising clear communication and mutual respect. Continuous Improvement A Place Where You're Valued. We continually improve our skills, processes, and workplace, because growth is a shared goal. We recognise hard work, reliability, and craftsmanship, and ensure everyone feels appreciated. Job Security & Stability As a well-established, highly rated business, we provide a stable work environment with consistent demand and long-term opportunities. Supportive Team Culture You will work with experienced professionals who respect one another, share knowledge, and collaborate when it matters most. Development & Progression We support on-the-job learning and career progression, whether you want to deepen your technical expertise or take on more responsibility. Pride in Your Work Our high customer satisfaction scores mean you can take pride in your work, knowing it makes a difference and is genuinely appreciated. Workplace Respect We believe in fair treatment, clear expectations, and a positive workplace where people enjoy coming to work. Why Join MD Autocare Join a business with excellent customer ratings and a strong reputation Stable, long-term role within an established and growing business Friendly, supportive team culture Ongoing training and development opportunities REF-229968
Aug 01, 2026
Full time
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at M D Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. You will play a key role in driving customer satisfaction, improving processes, maximising revenue, and ensuring the smooth and efficient running of the garage. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop where customer satisfaction and workmanship come first. Working hours: Monday-Friday 08:00-17:00, with optional overtime/Saturdays (if applicable). Key Responsibilities Reception & Customer Experience First point of contact for customers - in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly, and efficient customer experience Keep customers fully informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Identify and deliver upsell and cross-sell opportunities on services and products Clearly explain recommended work, service options, and costs Convert enquiries into confirmed bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle customer concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee the daily operation of the garage and front-of-house Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and quality of workmanship Warranty Claims & Aftercare Manage warranty claims, liaising with suppliers, manufacturers, and customers Ensure accurate documentation and timely resolution of warranty issues Oversee aftercare processes to maintain customer trust and satisfaction Innovation & Continuous Improvement Bring new ideas to improve efficiency, customer experience, and profitability Take ownership of implementing improvements and service standards Administration & Financial Control Maintain accurate job cards, customer records, and service histories Prepare invoices, process payments, and manage financial transactions Support stock control, parts ordering, and supplier relationships About You Motor trade experience is essential Minimum 5 years' proven experience as a Service Advisor, Garage Manager, or similar role Qualified/experienced vehicle technician Strong customer service and communication skills Confident in upselling and cross-selling services and products Organised, commercially aware, and comfortable managing a busy garage Proactive, solutions-focused, and confident introducing improvements MOT Tester qualification is an advantage but not essential What We Offer Competitive salary based on experience 22 days holiday + bank holidays Pension Bonus scheme About us At MD Autocare, we are recognised for quality workmanship, honest service, and consistently high customer ratings. Our reputation reflects years of reliable results and a commitment to putting customers first. We believe great service begins with a strong, valued team, and our customer reviews and repeat business reflect both our technical expertise and our colleagues' dedication. As we grow, we seek individuals who want more than just a job - a career environment where effort is recognised, development is encouraged, and teamwork is valued. Our Values Quality - Without Compromise We take pride in getting it right the first time, guided by high standards, attention to detail, and professional integrity. People First Respect and fairness are central to our culture, for both customers and colleagues. We listen, support, and treat everyone properly. Trust & Transparency We operate openly and honestly with customers and colleagues, prioritising clear communication and mutual respect. Continuous Improvement A Place Where You're Valued. We continually improve our skills, processes, and workplace, because growth is a shared goal. We recognise hard work, reliability, and craftsmanship, and ensure everyone feels appreciated. Job Security & Stability As a well-established, highly rated business, we provide a stable work environment with consistent demand and long-term opportunities. Supportive Team Culture You will work with experienced professionals who respect one another, share knowledge, and collaborate when it matters most. Development & Progression We support on-the-job learning and career progression, whether you want to deepen your technical expertise or take on more responsibility. Pride in Your Work Our high customer satisfaction scores mean you can take pride in your work, knowing it makes a difference and is genuinely appreciated. Workplace Respect We believe in fair treatment, clear expectations, and a positive workplace where people enjoy coming to work. Why Join MD Autocare Join a business with excellent customer ratings and a strong reputation Stable, long-term role within an established and growing business Friendly, supportive team culture Ongoing training and development opportunities REF-229968
We are seeking a Commodity Buyer - Machined Parts to join Safran Landing Systems, the world leader in aircraft landing and braking systems. Based in Gloucester, you will play a key role in managing and developing relationships with a portfolio of machining suppliers, supporting the delivery of critical components for both commercial and military aerospace programmes. Location: Gloucester Working Pattern: Hybrid Safran Landing Systems, the world leader in aircraft landing and braking systems, is seeking a Commodity Buyer - Machined Parts to join its Gloucester-based team. This is an exciting opportunity to play a key role in managing and developing a portfolio of specialist machining suppliers, supporting the production of landing gear systems for major commercial and military aircraft programmes. Within the Landing Gears Integration Department, reporting to the Division's Commodity Manager - Machined Parts, you will structure, develop and manage the relationship with a group of suppliers specialized in machined parts by exercising the following responsibilities : Key Responsibilities Manage a dedicated portfolio of machinists suppliers located predominantly within the UK Manage the relationship from the sourcing (RFQ) up to the contract management during the life of the Contract Accountable for the relationship with each supplier of the allocated panel Accountable for the cost reduction plan with the supplier panel assigned Contribute to set-up, then formalize and execute the strategy for the Machined-Parts Commodity Creation and management of RFQ process through the Supplier Selection and establishment of Safran Landing Systems contractual conditions with Suppliers Manage contracts in place with Suppliers assigned and anticipate renewals of contract, through J1 and Supplier Selection Committees Actively work to increase the maturity level of the supplier panel to the required level. Actively monitoring the performance of the supplier, and engage actions in collaboration with the Supplier Performance & Quality Lead Identify cost reduction opportunities, manage the cost reduction plan, and report figures in the design KPI tool (SIEVO) Interface with other functions on all sites (Procurement, Production, Program, Quality, Industrialization) and act as a Purchasing focal point for the supplier panel allocated Resolve daily (tactical) issues related with suppliers, such as claims & litigations. Mandatory (essential): A relevant University Degree and/or APICS, CPIM or CIRM/PMAC Certification. Experience working in a manufacturing environment, international experience in Aerospace preferred or in Mechanical Industrial Engineering; Significant Purchasing experience Experience in leading Projects within multi-functional teams. Familiarity with Contracts, contract language and the ability to negotiate various types of contracts with suppliers Purchasing process leadership skills Strong negotiation skills Excellent verbal and written skills and the ability to communicate effectively in a team environment and represent the Purchasing function towards the Supplier High working knowledge of Microsoft Office applications Experience with accounting and financial principles Production control process knowledge, MRP and Flow Management. Ability to travel on short or long term within Europe, as per project needs Good knowledge of MRP system Good to have (desirable): Good knowledge of SAP environment
Aug 01, 2026
Full time
We are seeking a Commodity Buyer - Machined Parts to join Safran Landing Systems, the world leader in aircraft landing and braking systems. Based in Gloucester, you will play a key role in managing and developing relationships with a portfolio of machining suppliers, supporting the delivery of critical components for both commercial and military aerospace programmes. Location: Gloucester Working Pattern: Hybrid Safran Landing Systems, the world leader in aircraft landing and braking systems, is seeking a Commodity Buyer - Machined Parts to join its Gloucester-based team. This is an exciting opportunity to play a key role in managing and developing a portfolio of specialist machining suppliers, supporting the production of landing gear systems for major commercial and military aircraft programmes. Within the Landing Gears Integration Department, reporting to the Division's Commodity Manager - Machined Parts, you will structure, develop and manage the relationship with a group of suppliers specialized in machined parts by exercising the following responsibilities : Key Responsibilities Manage a dedicated portfolio of machinists suppliers located predominantly within the UK Manage the relationship from the sourcing (RFQ) up to the contract management during the life of the Contract Accountable for the relationship with each supplier of the allocated panel Accountable for the cost reduction plan with the supplier panel assigned Contribute to set-up, then formalize and execute the strategy for the Machined-Parts Commodity Creation and management of RFQ process through the Supplier Selection and establishment of Safran Landing Systems contractual conditions with Suppliers Manage contracts in place with Suppliers assigned and anticipate renewals of contract, through J1 and Supplier Selection Committees Actively work to increase the maturity level of the supplier panel to the required level. Actively monitoring the performance of the supplier, and engage actions in collaboration with the Supplier Performance & Quality Lead Identify cost reduction opportunities, manage the cost reduction plan, and report figures in the design KPI tool (SIEVO) Interface with other functions on all sites (Procurement, Production, Program, Quality, Industrialization) and act as a Purchasing focal point for the supplier panel allocated Resolve daily (tactical) issues related with suppliers, such as claims & litigations. Mandatory (essential): A relevant University Degree and/or APICS, CPIM or CIRM/PMAC Certification. Experience working in a manufacturing environment, international experience in Aerospace preferred or in Mechanical Industrial Engineering; Significant Purchasing experience Experience in leading Projects within multi-functional teams. Familiarity with Contracts, contract language and the ability to negotiate various types of contracts with suppliers Purchasing process leadership skills Strong negotiation skills Excellent verbal and written skills and the ability to communicate effectively in a team environment and represent the Purchasing function towards the Supplier High working knowledge of Microsoft Office applications Experience with accounting and financial principles Production control process knowledge, MRP and Flow Management. Ability to travel on short or long term within Europe, as per project needs Good knowledge of MRP system Good to have (desirable): Good knowledge of SAP environment
Location: Edinburgh, hybrid working Working pattern: Full-time, with flexibility to consider a four-day working week Salary: £45,000 £55,000 depending on experience Pension: Company contribution from 4% up to 9% Contract: Permanent Start date: As soon as possible Probation: Six months, with an interim review after three months Reporting to: Managing Director Share options: Available, subject to company scheme and eligibility Closing date: 7th August About CGEN CGEN Engineering is a University of Edinburgh spin-out developing new high-torque, low-speed generator and motor technologies. Our initial commercial focus is the wind industry, with a beachhead in life extension and repowering projects for existing direct-drive turbines. Our core modular permanent magnet generator technology is intended to improve how large electrical machines are designed, manufactured, transported, maintained and repaired. Beyond this core product, CGEN aims to develop a wider portfolio of generator and motor topologies for applications where efficiency, maintainability, scalability and low-speed operation are critical. CGEN is a small, growing start-up with an ambitious technical roadmap, active commercial and grant-funded projects, and plans to raise further investment as we move towards larger-scale manufacturing and field-trial activity. Our primary market is wind energy, supported by work across hydro, wave and tidal energy. We are also investigating the suitability of our technologies for marine propulsion and other emerging high-torque, low-speed applications. Training, mentoring and career development are core parts of CGEN s approach. As the company grows, team members will have opportunities to build specialist expertise, lead major workstreams and help shape the products, engineering processes and culture of the business. The role CGEN Engineering Ltd is seeking a practical and highly organised Business Operations Manager to support the next stage of growth of the company. This is a hands-on role for someone who can bring structure, coordination and follow-through to a fast-moving engineering business. The successful candidate will work closely with the Managing Director, directors and engineering team to support project delivery, grant reporting, operational planning, company administration, quality processes, board reporting and internal coordination. The role is broad, but it is not intended to replace specialist legal, finance, HR or quality advisors. Instead, the Business Operations Manager will help coordinate these areas, keep actions moving, improve internal systems and ensure that CGEN has the operational foundations needed to grow. This role would suit someone who is organised, practical and comfortable working close to the centre of a growing engineering company. Over time, there is scope for the role to develop into a broader operations leadership position as CGEN secures further investment, expands the team and formalises its internal systems. Responsibilities The Business Operations Manager will support the Managing Director and wider team across day-to-day business operations, project coordination and company administration. Key responsibilities will include: Maintaining company and project action trackers, deadlines, decisions and follow-up lists. Supporting planning and coordination of CGEN s commercial and grant-funded projects. Helping prepare grant claims, monitoring updates, project reports and supporting information. Coordinating board and director meeting papers, minutes, action logs and decision records. Maintaining company records for contracts, NDAs, insurance, policies, suppliers and compliance deadlines. Supporting procurement, supplier onboarding and document control. Helping develop practical operating processes, templates and records as CGEN grows. Supporting early quality-management activity and preparation for future ISO 9001 readiness. Coordinating recruitment administration, onboarding, employee records and probation review tracking. Supporting budget tracking, resource planning and information required by accountants or advisors. Helping organise events, meetings, customer follow-ups and commercial pipeline records. Working closely with the Managing Director to keep company priorities visible and moving. Acting as a liaison between directors, engineers, advisors, suppliers and external partners to help resolve operational issues and maintain momentum. Requirements We are looking for someone who can combine practical organisation with good judgement, attention to detail and the confidence to work across a small but growing company. Essential experience and skills: Experience in operations, project coordination, administration, business management or grant-funded project support. Strong organisational skills and the ability to manage multiple deadlines at once. Experience maintaining action trackers, project records, reports or management information. Good written communication and attention to detail. Confidence working with directors, engineers, advisors, suppliers and external partners. Ability to work independently, follow up actions and bring order to incomplete information. Comfortable working in a start-up environment where systems are still being developed. Ability to adapt in a fast-moving environment and help drive initiatives from planning through to implementation. Existing right to work in the UK. Useful but not essential: Experience in an engineering, manufacturing, renewable energy, clean-tech or technology business. Experience supporting grant-funded projects, such as Innovate UK, Scottish Enterprise or Horizon Europe projects. Familiarity with quality-management systems, ISO 9001 preparation or document-control processes. Experience supporting board reporting, governance processes or investor-readiness activity. Experience with procurement, supplier coordination, contracts administration or CRM systems. Experience supporting recruitment, onboarding or basic HR administration. Experience with operational software tools, project-management systems or financial-planning tools. Degree or equivalent experience in business, operations, engineering management, project management or a related field. Personal qualities The right person is likely to be: Practical, organised and comfortable taking responsibility. Able to work across detail and wider company priorities. Professional and reliable with confidential information. Comfortable with routine administration as well as higher-level coordination. Proactive in following up actions and keeping people aligned. Interested in helping build the operating structure of a renewable energy start-up. Benefits Pension plan, with company contribution from 4% up to 9%. Hybrid working and work-from-home flexibility. Training and development. Stock option plan, subject to company scheme and eligibility. Full-time role, with flexibility to consider a four-day working week. Travel and working arrangements The role will be based in Edinburgh with hybrid working available. Regular attendance at CGEN s office, laboratory, workshop or partner facilities will be required. UK and occasional international travel may be required for customer meetings, project reviews, supplier visits, testing, commissioning and conferences. CGEN is currently unable to provide visa sponsorship. Applicants must already have the right to work in the UK. Application process Please submit a CV and short covering letter explaining your relevant experience and interest in the role. Closing date: 7th August
Jul 31, 2026
Full time
Location: Edinburgh, hybrid working Working pattern: Full-time, with flexibility to consider a four-day working week Salary: £45,000 £55,000 depending on experience Pension: Company contribution from 4% up to 9% Contract: Permanent Start date: As soon as possible Probation: Six months, with an interim review after three months Reporting to: Managing Director Share options: Available, subject to company scheme and eligibility Closing date: 7th August About CGEN CGEN Engineering is a University of Edinburgh spin-out developing new high-torque, low-speed generator and motor technologies. Our initial commercial focus is the wind industry, with a beachhead in life extension and repowering projects for existing direct-drive turbines. Our core modular permanent magnet generator technology is intended to improve how large electrical machines are designed, manufactured, transported, maintained and repaired. Beyond this core product, CGEN aims to develop a wider portfolio of generator and motor topologies for applications where efficiency, maintainability, scalability and low-speed operation are critical. CGEN is a small, growing start-up with an ambitious technical roadmap, active commercial and grant-funded projects, and plans to raise further investment as we move towards larger-scale manufacturing and field-trial activity. Our primary market is wind energy, supported by work across hydro, wave and tidal energy. We are also investigating the suitability of our technologies for marine propulsion and other emerging high-torque, low-speed applications. Training, mentoring and career development are core parts of CGEN s approach. As the company grows, team members will have opportunities to build specialist expertise, lead major workstreams and help shape the products, engineering processes and culture of the business. The role CGEN Engineering Ltd is seeking a practical and highly organised Business Operations Manager to support the next stage of growth of the company. This is a hands-on role for someone who can bring structure, coordination and follow-through to a fast-moving engineering business. The successful candidate will work closely with the Managing Director, directors and engineering team to support project delivery, grant reporting, operational planning, company administration, quality processes, board reporting and internal coordination. The role is broad, but it is not intended to replace specialist legal, finance, HR or quality advisors. Instead, the Business Operations Manager will help coordinate these areas, keep actions moving, improve internal systems and ensure that CGEN has the operational foundations needed to grow. This role would suit someone who is organised, practical and comfortable working close to the centre of a growing engineering company. Over time, there is scope for the role to develop into a broader operations leadership position as CGEN secures further investment, expands the team and formalises its internal systems. Responsibilities The Business Operations Manager will support the Managing Director and wider team across day-to-day business operations, project coordination and company administration. Key responsibilities will include: Maintaining company and project action trackers, deadlines, decisions and follow-up lists. Supporting planning and coordination of CGEN s commercial and grant-funded projects. Helping prepare grant claims, monitoring updates, project reports and supporting information. Coordinating board and director meeting papers, minutes, action logs and decision records. Maintaining company records for contracts, NDAs, insurance, policies, suppliers and compliance deadlines. Supporting procurement, supplier onboarding and document control. Helping develop practical operating processes, templates and records as CGEN grows. Supporting early quality-management activity and preparation for future ISO 9001 readiness. Coordinating recruitment administration, onboarding, employee records and probation review tracking. Supporting budget tracking, resource planning and information required by accountants or advisors. Helping organise events, meetings, customer follow-ups and commercial pipeline records. Working closely with the Managing Director to keep company priorities visible and moving. Acting as a liaison between directors, engineers, advisors, suppliers and external partners to help resolve operational issues and maintain momentum. Requirements We are looking for someone who can combine practical organisation with good judgement, attention to detail and the confidence to work across a small but growing company. Essential experience and skills: Experience in operations, project coordination, administration, business management or grant-funded project support. Strong organisational skills and the ability to manage multiple deadlines at once. Experience maintaining action trackers, project records, reports or management information. Good written communication and attention to detail. Confidence working with directors, engineers, advisors, suppliers and external partners. Ability to work independently, follow up actions and bring order to incomplete information. Comfortable working in a start-up environment where systems are still being developed. Ability to adapt in a fast-moving environment and help drive initiatives from planning through to implementation. Existing right to work in the UK. Useful but not essential: Experience in an engineering, manufacturing, renewable energy, clean-tech or technology business. Experience supporting grant-funded projects, such as Innovate UK, Scottish Enterprise or Horizon Europe projects. Familiarity with quality-management systems, ISO 9001 preparation or document-control processes. Experience supporting board reporting, governance processes or investor-readiness activity. Experience with procurement, supplier coordination, contracts administration or CRM systems. Experience supporting recruitment, onboarding or basic HR administration. Experience with operational software tools, project-management systems or financial-planning tools. Degree or equivalent experience in business, operations, engineering management, project management or a related field. Personal qualities The right person is likely to be: Practical, organised and comfortable taking responsibility. Able to work across detail and wider company priorities. Professional and reliable with confidential information. Comfortable with routine administration as well as higher-level coordination. Proactive in following up actions and keeping people aligned. Interested in helping build the operating structure of a renewable energy start-up. Benefits Pension plan, with company contribution from 4% up to 9%. Hybrid working and work-from-home flexibility. Training and development. Stock option plan, subject to company scheme and eligibility. Full-time role, with flexibility to consider a four-day working week. Travel and working arrangements The role will be based in Edinburgh with hybrid working available. Regular attendance at CGEN s office, laboratory, workshop or partner facilities will be required. UK and occasional international travel may be required for customer meetings, project reviews, supplier visits, testing, commissioning and conferences. CGEN is currently unable to provide visa sponsorship. Applicants must already have the right to work in the UK. Application process Please submit a CV and short covering letter explaining your relevant experience and interest in the role. Closing date: 7th August
Customer Service Advisor Location: Wellingborough, site based Salary: £26,234 per annum What we offer 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
Jul 31, 2026
Full time
Customer Service Advisor Location: Wellingborough, site based Salary: £26,234 per annum What we offer 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
HTC is a long-established, privately owned group that has been at the forefront of the UK commercial vehicle industry since 1970. As one of the original DAF franchises, we have grown into a powerhouse within the Ballyvesey Holdings Ltd family. We proudly represent industry leaders including DAF Trucks, FiatPro, and Maxus, providing world-class vehicle sales and aftersales support. We are currently looking to recruit for an experienced Service and Warranty administrator to join our team in Belvedere. Main Purpose of Job: To oversee service/warranty and PFL invoice procedures ensuring compliance to Manufacturers' policy and procedures. To process all service/warranty and PFL job cards to ensure maximum profitability for each repair and full compliance with the manufacturers' requirements. Individual Key Objectives: To check and raise retail pro-forma invoices for quotation and passing to the customer. To co-ordinate the closing of purchase order numbers. To reconcile warranty and Paccar Finance Limited (PFL) self-billing invoices (SBIs). To raise warranty and PFL credit notes for customer accounts. To investigate and resolve CCM queries for warranty and PFL accounts. To carry out warranty and PFL risk assessments on claims submitted. Check daily workshop work in progress (WIP) levels and strive to maintain WIP levels below 250 hours. To manage all warranty and PFL job cards and determine from the technicians write up those claims which are warranty or PFL. To ensure all correct coding and repair times claimed are correct and raise any discrepancies with the Service Manager. To liaise with the Workshop Manager over any discrepancies with technicians' write-ups, parts omitted or claim details missing. To submit all claims through the Haddenham system in a timely manner to achieve submission times in line with current DAF requirements. To manage all referred and rejected claims daily, ensuring all are resolved in a timely manner in line with current DAF requirements. To manage daily all parts label requests from the Manufacturer i.e., print all parts labels and pass to the Parts Department for action. Record all labels produced on a separate spreadsheet and liaise with the Parts Department on any missing parts requested. Update spreadsheet daily, with parts consignment note details, when received from the Parts Department. To ensure all non-warranty repairs are passed to the Service Advisor for process and recharge. On a weekly basis, to check the verification report and ensure all warranty jobs raised on the GDMS system have been sent to Haddenham. To ensure all parts to be held off on a weekly basis and pass to the Parts Department to action Hours: 8:00-17:30 At Ballyvesey Holdings your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: (url removed)>
Jul 31, 2026
Full time
HTC is a long-established, privately owned group that has been at the forefront of the UK commercial vehicle industry since 1970. As one of the original DAF franchises, we have grown into a powerhouse within the Ballyvesey Holdings Ltd family. We proudly represent industry leaders including DAF Trucks, FiatPro, and Maxus, providing world-class vehicle sales and aftersales support. We are currently looking to recruit for an experienced Service and Warranty administrator to join our team in Belvedere. Main Purpose of Job: To oversee service/warranty and PFL invoice procedures ensuring compliance to Manufacturers' policy and procedures. To process all service/warranty and PFL job cards to ensure maximum profitability for each repair and full compliance with the manufacturers' requirements. Individual Key Objectives: To check and raise retail pro-forma invoices for quotation and passing to the customer. To co-ordinate the closing of purchase order numbers. To reconcile warranty and Paccar Finance Limited (PFL) self-billing invoices (SBIs). To raise warranty and PFL credit notes for customer accounts. To investigate and resolve CCM queries for warranty and PFL accounts. To carry out warranty and PFL risk assessments on claims submitted. Check daily workshop work in progress (WIP) levels and strive to maintain WIP levels below 250 hours. To manage all warranty and PFL job cards and determine from the technicians write up those claims which are warranty or PFL. To ensure all correct coding and repair times claimed are correct and raise any discrepancies with the Service Manager. To liaise with the Workshop Manager over any discrepancies with technicians' write-ups, parts omitted or claim details missing. To submit all claims through the Haddenham system in a timely manner to achieve submission times in line with current DAF requirements. To manage all referred and rejected claims daily, ensuring all are resolved in a timely manner in line with current DAF requirements. To manage daily all parts label requests from the Manufacturer i.e., print all parts labels and pass to the Parts Department for action. Record all labels produced on a separate spreadsheet and liaise with the Parts Department on any missing parts requested. Update spreadsheet daily, with parts consignment note details, when received from the Parts Department. To ensure all non-warranty repairs are passed to the Service Advisor for process and recharge. On a weekly basis, to check the verification report and ensure all warranty jobs raised on the GDMS system have been sent to Haddenham. To ensure all parts to be held off on a weekly basis and pass to the Parts Department to action Hours: 8:00-17:30 At Ballyvesey Holdings your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: (url removed)>
Senior NPD Technologist Location: County Durham Package: up to 37,000 plus 1-day WFH Are you an experienced food innovator with a passion for bringing exciting products to market? We're looking for a Senior NPD Technologist to play a key role in developing and launching new products across retail and branded portfolios, while driving continuous product improvement and innovation. This is a fantastic opportunity to join a fast-paced food manufacturing environment, leading projects from concept through to launch and working closely with commercial, technical, procurement and production teams. The Role As a Senior NPD Technologist, you'll take ownership of a varied portfolio of NPD, EPD, value engineering and ingredient-led projects. You'll be responsible for turning customer briefs into commercially viable products, leading factory trials and ensuring successful product launches. You'll also support and mentor junior team members and act as a key link between development, technical, procurement and commercial functions. Key Responsibilities Lead the development of new and improved food products from concept to launch. Translate retailer and customer briefs into innovative, commercially viable products. Conduct market and trend research to identify new opportunities. Develop and reformulate recipes to meet customer, technical and financial requirements. Source and evaluate new ingredients alongside procurement and technical teams. Organise and manage factory trials, product testing and shelf-life validation. Review and approve product artwork and supporting documentation. Support nutritional analysis, product claims and cooking instruction development. Ensure compliance with food safety, allergen and retailer requirements. Manage product launch handovers and cross-functional project meetings. Drive continuous improvement across NPD processes, systems and ways of working. Mentor junior NPD team members and support their development. Deputise for the NPD Manager when required. About You We're looking for someone who combines creativity with strong technical expertise and excellent project management skills. You'll ideally have: Previous experience in an NPD role within food manufacturing. Strong knowledge of product development processes from concept to launch. Experience managing retailer accounts and customer-facing projects. Understanding of thermal processing, shelf-life testing and nutritional compliance. Knowledge of food safety legislation, HACCP and allergen management. Excellent communication and stakeholder management skills. Experience mentoring or managing junior team members. A proactive, innovative and solutions-focused approach. Full UK driving licence. What's in it for you? Opportunity to lead high-profile product development projects. Exposure to major retailers and cross-functional business teams. A varied and fast-paced role with genuine autonomy. Chance to mentor and develop others while progressing your own career. Supportive and collaborative working environment. If you're passionate about food innovation and thrive on seeing products move from idea to supermarket shelf, click apply !
Jul 31, 2026
Full time
Senior NPD Technologist Location: County Durham Package: up to 37,000 plus 1-day WFH Are you an experienced food innovator with a passion for bringing exciting products to market? We're looking for a Senior NPD Technologist to play a key role in developing and launching new products across retail and branded portfolios, while driving continuous product improvement and innovation. This is a fantastic opportunity to join a fast-paced food manufacturing environment, leading projects from concept through to launch and working closely with commercial, technical, procurement and production teams. The Role As a Senior NPD Technologist, you'll take ownership of a varied portfolio of NPD, EPD, value engineering and ingredient-led projects. You'll be responsible for turning customer briefs into commercially viable products, leading factory trials and ensuring successful product launches. You'll also support and mentor junior team members and act as a key link between development, technical, procurement and commercial functions. Key Responsibilities Lead the development of new and improved food products from concept to launch. Translate retailer and customer briefs into innovative, commercially viable products. Conduct market and trend research to identify new opportunities. Develop and reformulate recipes to meet customer, technical and financial requirements. Source and evaluate new ingredients alongside procurement and technical teams. Organise and manage factory trials, product testing and shelf-life validation. Review and approve product artwork and supporting documentation. Support nutritional analysis, product claims and cooking instruction development. Ensure compliance with food safety, allergen and retailer requirements. Manage product launch handovers and cross-functional project meetings. Drive continuous improvement across NPD processes, systems and ways of working. Mentor junior NPD team members and support their development. Deputise for the NPD Manager when required. About You We're looking for someone who combines creativity with strong technical expertise and excellent project management skills. You'll ideally have: Previous experience in an NPD role within food manufacturing. Strong knowledge of product development processes from concept to launch. Experience managing retailer accounts and customer-facing projects. Understanding of thermal processing, shelf-life testing and nutritional compliance. Knowledge of food safety legislation, HACCP and allergen management. Excellent communication and stakeholder management skills. Experience mentoring or managing junior team members. A proactive, innovative and solutions-focused approach. Full UK driving licence. What's in it for you? Opportunity to lead high-profile product development projects. Exposure to major retailers and cross-functional business teams. A varied and fast-paced role with genuine autonomy. Chance to mentor and develop others while progressing your own career. Supportive and collaborative working environment. If you're passionate about food innovation and thrive on seeing products move from idea to supermarket shelf, click apply !
Your new company This is a rare opportunity to join a specialist claimant law firm with a highly regarded reputation in the serious injury sector. The firm is recognised for its expertise in complex, life-changing injury claims and takes a genuinely client-centred approach, focusing on rehabilitation, care and achieving the best possible outcomes for those affected by catastrophic injuries. The team offers a supportive and collaborative environment, with a strong emphasis on quality over volume and excellent career development opportunities. Your new role You will join a growing serious injury team handling a low-volume, high-value caseload of complex catastrophic injury matters, with a particular focus on traumatic brain injury claims. This role offers the opportunity to work closely with clients and their families, managing cases that have a significant impact on their lives while developing your expertise in this highly specialised area of law. Key responsibilities will include: Managing a caseload of complex serious injury claims, particularly traumatic brain injury matters. There may also be opportunities to undertake clinical negligence work, depending on experience and interests. Running high-value multi-track litigation from inception through to settlement or trial. Advising clients and their families throughout the claims process. Conducting client visits, including home and hospital visits where required. Working alongside medical experts, case managers and rehabilitation providers. Assisting in the continued growth and development of the firm's specialist practice. Building relationships with professional contacts and supporting the firm's reputation within the serious injury sector What you'll need to succeed Qualified Solicitor or Chartered Legal Executive with Civil Litigation practice rights. Approximately 7+ years' PQE, although experienced candidates outside this range will also be considered. Proven experience handling high-value serious injury claims. Experience dealing with complex causation issues. Excellent client care and communication skills. Strong organisational and case management abilities. Ability to work both independently and collaboratively within a specialist team. A compassionate and empathetic approach when supporting clients who have suffered life-changing injuries. Full UK driving licence and access to a vehicle for occasional client visits What you'll get in return This is a fantastic opportunity for Serious Injury Lawyers to join a high-performing, specialist team. You can expect a complex caseload with a focus on high-levels of client care. A competitive salary and large amount of home working is available and negotiable, dependent on experience. Opportunity to make a meaningful difference to the lives of seriously injured clients and their families What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Alternatively, email or call us now on (phone number removed). If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 31, 2026
Full time
Your new company This is a rare opportunity to join a specialist claimant law firm with a highly regarded reputation in the serious injury sector. The firm is recognised for its expertise in complex, life-changing injury claims and takes a genuinely client-centred approach, focusing on rehabilitation, care and achieving the best possible outcomes for those affected by catastrophic injuries. The team offers a supportive and collaborative environment, with a strong emphasis on quality over volume and excellent career development opportunities. Your new role You will join a growing serious injury team handling a low-volume, high-value caseload of complex catastrophic injury matters, with a particular focus on traumatic brain injury claims. This role offers the opportunity to work closely with clients and their families, managing cases that have a significant impact on their lives while developing your expertise in this highly specialised area of law. Key responsibilities will include: Managing a caseload of complex serious injury claims, particularly traumatic brain injury matters. There may also be opportunities to undertake clinical negligence work, depending on experience and interests. Running high-value multi-track litigation from inception through to settlement or trial. Advising clients and their families throughout the claims process. Conducting client visits, including home and hospital visits where required. Working alongside medical experts, case managers and rehabilitation providers. Assisting in the continued growth and development of the firm's specialist practice. Building relationships with professional contacts and supporting the firm's reputation within the serious injury sector What you'll need to succeed Qualified Solicitor or Chartered Legal Executive with Civil Litigation practice rights. Approximately 7+ years' PQE, although experienced candidates outside this range will also be considered. Proven experience handling high-value serious injury claims. Experience dealing with complex causation issues. Excellent client care and communication skills. Strong organisational and case management abilities. Ability to work both independently and collaboratively within a specialist team. A compassionate and empathetic approach when supporting clients who have suffered life-changing injuries. Full UK driving licence and access to a vehicle for occasional client visits What you'll get in return This is a fantastic opportunity for Serious Injury Lawyers to join a high-performing, specialist team. You can expect a complex caseload with a focus on high-levels of client care. A competitive salary and large amount of home working is available and negotiable, dependent on experience. Opportunity to make a meaningful difference to the lives of seriously injured clients and their families What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Alternatively, email or call us now on (phone number removed). If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Finance & Payroll Officer Salary : £27,000 - £30,000 pro rata, depending on qualifications (ideally AAT part qualified) and experience. Location : Hybrid/Remote with required weekly travel to work premises for meetings/work. Must maintain a quiet, private, and secure home office setup with reliable internet and phone connection for work purposes. Hours : Flexible working arrangements considered (3 to 5 days per week). Full-time (5 days) or part-time options available initially, with a need for hours to increase to full time hours as the department evolves. Reports to : Finance Manager and HR Manager (for HR/Payroll responsibilities that sit with the HR Manager) The Role: We are seeking a highly meticulous and proactive Finance & Payroll Officer to join our combined Finance department, supporting operations across the Group and Shackleford Properties Limited. Reporting directly to the Finance Manager with some responsibilities being under HR management, this vital hybrid role is designed for a self-starter ready to take on significant responsibility from day one. You will independently manage core financial and administrative tasks and serve as the primary contact for the Accounts Department during the Finance Manager s absence. This position is key to ensuring continuity and resilience within the function, as you will progressively take sole ownership of additional finance responsibilities. You will also provide essential support for the smooth and accurate running of our Payroll function. Key Responsibilities: 1. Core Finance Operations Cashbook & Banking: Daily monitoring and reconciliation of bank accounts for all Companies, processing BACS/TT/Credit card payments (including Supplier Payment runs and HMRC), and posting all transactions onto Sage 200/Xero. Includes weekly reconciliation of the PayPal account during peak trading. Purchase Ledger: Inputting overhead and foreign supplier stock invoices (requiring currency conversion from USD/THB to GBP) onto Sage 200/Xero, reconciling invoices against supplier statements, and liaising with other departments for approval. Sales Ledger: Reconciliation of digital payment income (Braintree, PayPal, Klarna, AMEX), posting daily sales, and raising/emailing monthly rent invoices. General Administration: Managing the Accounts email inbox, maintaining organised digital and physical financial records, and processing employee expense and credit card claims. 2. Payroll & HR Support Assisting with the accurate and timely calculation and administration of payroll on SagePay 50, adhering to strict deadlines and UK employment/payroll legislation, including statutory payments, deductions, and pension schemes. Assisting with the implementation of Payroll changes and improvements, reconciling Payroll for the monthly journal onto Sage, and preparing information for P11D submissions. Liaising with Human Resources on personnel matters (holidays, sickness, attendance, starters, and leavers) to ensure accurate payroll and financial records. 3. Financial Support & Compliance Assist the Finance Manager with complex month-end and year-end procedures, including preparing and posting journals for Prepayments & Accruals, Stock valuation, Fixed Asset Register depreciation, and Management Accounts. Support the creation of budgets and cashflow projections, the management and reconciliation of quarterly Group VAT Returns, and the processing of quarterly CT61 form submissions. Maintain maximum confidentiality and adhere strictly to GDPR, IT Security, and all Company policies. What You'll Bring Essential Skills & Experience: Qualification : Minimum of AAT Level 3 or 4 qualification, or demonstrable strong relevant experience (1 3 years) within a finance or accounts department. AAT part qualified preferred. Technical Proficiency: Strong IT skills, including proficiency in: Sage 200 accounting package Sage 50 Payroll Xero accounting package Advanced Excel Google Workspace (Docs, Sheets, Drive) Accounting Knowledge : Solid understanding of accounting principles, including double-entry bookkeeping, and proven experience with balance sheet reconciliation work. Reconciliation & Payroll: Very strong and methodical reconciliation skills with the ability to analyse and resolve discrepancies, coupled with a sound understanding of UK payroll processes. Personal Attributes: Crucially, the right attitude: conscientious, highly motivated, and possessing an excellent eye for detail. Meticulous attention to detail and high numerical accuracy with strong error-checking ability. Strong analytical and problem-solving skills, able to establish logical and practical solutions. Ability to communicate confidently, professionally, and effectively with staff at all levels and key external contacts (HMRC, Bank, Accountants). A positive, proactive approach, high integrity, and trustworthiness, with the ability to take ownership and work independently with minimal supervision. If you are ready for a challenging and rewarding role within a supportive team, we encourage you to apply.
Jul 31, 2026
Full time
Finance & Payroll Officer Salary : £27,000 - £30,000 pro rata, depending on qualifications (ideally AAT part qualified) and experience. Location : Hybrid/Remote with required weekly travel to work premises for meetings/work. Must maintain a quiet, private, and secure home office setup with reliable internet and phone connection for work purposes. Hours : Flexible working arrangements considered (3 to 5 days per week). Full-time (5 days) or part-time options available initially, with a need for hours to increase to full time hours as the department evolves. Reports to : Finance Manager and HR Manager (for HR/Payroll responsibilities that sit with the HR Manager) The Role: We are seeking a highly meticulous and proactive Finance & Payroll Officer to join our combined Finance department, supporting operations across the Group and Shackleford Properties Limited. Reporting directly to the Finance Manager with some responsibilities being under HR management, this vital hybrid role is designed for a self-starter ready to take on significant responsibility from day one. You will independently manage core financial and administrative tasks and serve as the primary contact for the Accounts Department during the Finance Manager s absence. This position is key to ensuring continuity and resilience within the function, as you will progressively take sole ownership of additional finance responsibilities. You will also provide essential support for the smooth and accurate running of our Payroll function. Key Responsibilities: 1. Core Finance Operations Cashbook & Banking: Daily monitoring and reconciliation of bank accounts for all Companies, processing BACS/TT/Credit card payments (including Supplier Payment runs and HMRC), and posting all transactions onto Sage 200/Xero. Includes weekly reconciliation of the PayPal account during peak trading. Purchase Ledger: Inputting overhead and foreign supplier stock invoices (requiring currency conversion from USD/THB to GBP) onto Sage 200/Xero, reconciling invoices against supplier statements, and liaising with other departments for approval. Sales Ledger: Reconciliation of digital payment income (Braintree, PayPal, Klarna, AMEX), posting daily sales, and raising/emailing monthly rent invoices. General Administration: Managing the Accounts email inbox, maintaining organised digital and physical financial records, and processing employee expense and credit card claims. 2. Payroll & HR Support Assisting with the accurate and timely calculation and administration of payroll on SagePay 50, adhering to strict deadlines and UK employment/payroll legislation, including statutory payments, deductions, and pension schemes. Assisting with the implementation of Payroll changes and improvements, reconciling Payroll for the monthly journal onto Sage, and preparing information for P11D submissions. Liaising with Human Resources on personnel matters (holidays, sickness, attendance, starters, and leavers) to ensure accurate payroll and financial records. 3. Financial Support & Compliance Assist the Finance Manager with complex month-end and year-end procedures, including preparing and posting journals for Prepayments & Accruals, Stock valuation, Fixed Asset Register depreciation, and Management Accounts. Support the creation of budgets and cashflow projections, the management and reconciliation of quarterly Group VAT Returns, and the processing of quarterly CT61 form submissions. Maintain maximum confidentiality and adhere strictly to GDPR, IT Security, and all Company policies. What You'll Bring Essential Skills & Experience: Qualification : Minimum of AAT Level 3 or 4 qualification, or demonstrable strong relevant experience (1 3 years) within a finance or accounts department. AAT part qualified preferred. Technical Proficiency: Strong IT skills, including proficiency in: Sage 200 accounting package Sage 50 Payroll Xero accounting package Advanced Excel Google Workspace (Docs, Sheets, Drive) Accounting Knowledge : Solid understanding of accounting principles, including double-entry bookkeeping, and proven experience with balance sheet reconciliation work. Reconciliation & Payroll: Very strong and methodical reconciliation skills with the ability to analyse and resolve discrepancies, coupled with a sound understanding of UK payroll processes. Personal Attributes: Crucially, the right attitude: conscientious, highly motivated, and possessing an excellent eye for detail. Meticulous attention to detail and high numerical accuracy with strong error-checking ability. Strong analytical and problem-solving skills, able to establish logical and practical solutions. Ability to communicate confidently, professionally, and effectively with staff at all levels and key external contacts (HMRC, Bank, Accountants). A positive, proactive approach, high integrity, and trustworthiness, with the ability to take ownership and work independently with minimal supervision. If you are ready for a challenging and rewarding role within a supportive team, we encourage you to apply.
Join a leading UK food processor near Pontefract, supplying high-quality prepared products to major supermarkets and foodservice providers. We are looking for an experienced Raw Material Coordinator to create and manage production plans for allocated protein products. You'll play a key role in keeping production running efficiently, responding to logistical and operational challenges, and helping to achieve targets while minimising waste. This is a fantastic opportunity for a proactive organiser who thrives in a fast-paced manufacturing environment and enjoys making a real impact. THE ROLE To review Raw Material against the Specification that we buy against. Updating supplier specification as and when required to maintain current approved raw material specification along with the technical team. Factory based role that will proactively work to ensure the correct quality of raw material is used to deliver customers specification. Reporting all findings, both positive and negative, to the Technical Manager, Commercial and Operational Teams and communicating with suppliers. Over time the principle of the role is to improve the general quality of all Raw Material that is used on site. Relationship with Suppliers to be built on Compliance and Integrity and a working together mentality. Any improvements to butchery methods or packaging formats to be quantified and discussed within the site teams before approaching the Supplier. Any Raw Material not meeting Specification must have NCR or Rejections Notices to Suppliers and communicated within the site teams. Site visits to Suppliers to support Technical manager working on improving specifications and addressing quality issues. Supporting the understanding of butchery specifications and Cuts of meat used in product to Production Leaders and staff members. Create regular reports and trend analysis to keep customer performance up to date. Once role is becoming established weekly/monthly calls with suppliers to manage performance. To add value to raw material by using butchery knowledge. Preparation and participate in factory visits and technical audits. Conduct product assessment against agreed parameters during intake of raw material and during production, using several monitoring methods (Foss analysing and cook up and butchery) Raw material review and assessment online to support any supplier claims or downgrade to material. And any other duties in line with your skillset, as requested by the company Working hours Monday to Friday, 40 hours per week. THE BENEFITS 25 days holiday plus 3 days for Christmas period, raising with service years. Company pension, life cover 4x salary, company discounts THE CANDIDATE Food Safety Level 2 Strong butchery knowledge across Beef, Lamb, and Pork Experience working in a fast moving environment Experience working within food manufacturing Good planning skills, with attention to detail and the ability to identify errors in data or written information Computer literate with ability to use excel and word to an intermediate level (constructing graphs, data trending etc Proactive with a 'can do' attitude Willing to undertake further training to develop within the role and support the business as and when required and when change in the food industry or customer COP Good interpersonal skills and effective team player Collaborator and ability to drive improvement and development. Ability to work in a structured and methodical manner Demonstrable ability to embrace and adapt to change and work in an agile environment Flexible approach to working hours The Consultancy: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Jul 31, 2026
Full time
Join a leading UK food processor near Pontefract, supplying high-quality prepared products to major supermarkets and foodservice providers. We are looking for an experienced Raw Material Coordinator to create and manage production plans for allocated protein products. You'll play a key role in keeping production running efficiently, responding to logistical and operational challenges, and helping to achieve targets while minimising waste. This is a fantastic opportunity for a proactive organiser who thrives in a fast-paced manufacturing environment and enjoys making a real impact. THE ROLE To review Raw Material against the Specification that we buy against. Updating supplier specification as and when required to maintain current approved raw material specification along with the technical team. Factory based role that will proactively work to ensure the correct quality of raw material is used to deliver customers specification. Reporting all findings, both positive and negative, to the Technical Manager, Commercial and Operational Teams and communicating with suppliers. Over time the principle of the role is to improve the general quality of all Raw Material that is used on site. Relationship with Suppliers to be built on Compliance and Integrity and a working together mentality. Any improvements to butchery methods or packaging formats to be quantified and discussed within the site teams before approaching the Supplier. Any Raw Material not meeting Specification must have NCR or Rejections Notices to Suppliers and communicated within the site teams. Site visits to Suppliers to support Technical manager working on improving specifications and addressing quality issues. Supporting the understanding of butchery specifications and Cuts of meat used in product to Production Leaders and staff members. Create regular reports and trend analysis to keep customer performance up to date. Once role is becoming established weekly/monthly calls with suppliers to manage performance. To add value to raw material by using butchery knowledge. Preparation and participate in factory visits and technical audits. Conduct product assessment against agreed parameters during intake of raw material and during production, using several monitoring methods (Foss analysing and cook up and butchery) Raw material review and assessment online to support any supplier claims or downgrade to material. And any other duties in line with your skillset, as requested by the company Working hours Monday to Friday, 40 hours per week. THE BENEFITS 25 days holiday plus 3 days for Christmas period, raising with service years. Company pension, life cover 4x salary, company discounts THE CANDIDATE Food Safety Level 2 Strong butchery knowledge across Beef, Lamb, and Pork Experience working in a fast moving environment Experience working within food manufacturing Good planning skills, with attention to detail and the ability to identify errors in data or written information Computer literate with ability to use excel and word to an intermediate level (constructing graphs, data trending etc Proactive with a 'can do' attitude Willing to undertake further training to develop within the role and support the business as and when required and when change in the food industry or customer COP Good interpersonal skills and effective team player Collaborator and ability to drive improvement and development. Ability to work in a structured and methodical manner Demonstrable ability to embrace and adapt to change and work in an agile environment Flexible approach to working hours The Consultancy: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Job description A national Vehicle service in the Coventry area is looking for two Maintenance Coordinators to join their team The ideal candidate will be a hard-working and adaptable Coordinator with a strong technical background. Operating in a fast-paced environment, you will report to the Toolroom Manager and support both the Maintenance department and company Suppliers Role: Technical Maintenance Coordinator Location: Coventry Salary: £36,500 Shift: Days (hybrid - three days in office, two from home) Hours: 37.5 hours pw Key Responsibilities Authorise vehicle repairs in line with company policies, budgets, and service standards. Review repair history, warranty status, and previous maintenance to avoid unnecessary expenditure. Challenge repair costs, labour times, and parts pricing to achieve best value. Proactively monitor vehicle downtime and work with repairers to return vehicles to service as quickly as possible. Build strong working relationships with external repairers, suppliers, manufacturers, and customers. Investigate opportunities to recover costs through warranty claims, goodwill contributions, or supplier accountability. Source suitable replacement parts where required to minimise delays. Ensure rechargeable repairs are correctly identified, documented, and communicated. Monitor maintenance expenditure against agreed budgets and identify opportunities for cost savings. Escalate unresolved technical or supplier issues where appropriate. Maintain accurate maintenance records and provide performance data and reports as required. Support colleagues across the maintenance and customer service teams to deliver an excellent customer experience. General Responsibilities Comply with all health, safety, environmental, and company policies. Deliver excellent customer service to both internal and external stakeholders. Attend training and development activities as required. Maintain a professional approach and appearance at all times. Undertake any other reasonable duties appropriate to the role. About You You'll have a strong technical background in commercial vehicle maintenance together with excellent communication and negotiation skills. You are confident making decisions, managing multiple priorities, and balancing customer service with commercial awareness. Essential Skills & Experience Previous experience as an HGV/LGV Technician, Workshop Controller, Maintenance Controller, or similar technical role. Strong understanding of commercial vehicle maintenance and repair standards. Experience managing repairs through third-party workshops or suppliers. Good knowledge of repair methods, labour times, and parts pricing. Proven ability to control maintenance costs without compromising quality or compliance. Excellent communication, negotiation, and relationship-building skills. Strong organisational skills with the ability to prioritise a busy workload. Good IT skills, including Microsoft Excel and maintenance management systems. Ability to work independently while contributing positively within a team. A proactive approach to problem solving and continuous improvement. Desirable Experience within fleet management, contract hire, rental, logistics, or transport operations. Knowledge of warranty processes and cost recovery. Familiarity with vehicle damage assessment or body repair processes. What We're Looking For We're seeking someone who combines technical expertise with commercial awareness and enjoys working in a fast-paced operational environment. You'll be proactive, customer-focused, and committed to delivering high-quality maintenance solutions that keep vehicles operating safely and efficiently. Please apply online or contact for a confidential conversation Executive Network Group, encompassing Technical Network, Network HR, HSE Network & Procurement People, sourcing mid to senior level management for automotive, aerospace, engineering and manufacturing industrial sectors, with a portfolio of services including executive search, advertising, MRO for permanent and interim contract recruitment services
Jul 31, 2026
Full time
Job description A national Vehicle service in the Coventry area is looking for two Maintenance Coordinators to join their team The ideal candidate will be a hard-working and adaptable Coordinator with a strong technical background. Operating in a fast-paced environment, you will report to the Toolroom Manager and support both the Maintenance department and company Suppliers Role: Technical Maintenance Coordinator Location: Coventry Salary: £36,500 Shift: Days (hybrid - three days in office, two from home) Hours: 37.5 hours pw Key Responsibilities Authorise vehicle repairs in line with company policies, budgets, and service standards. Review repair history, warranty status, and previous maintenance to avoid unnecessary expenditure. Challenge repair costs, labour times, and parts pricing to achieve best value. Proactively monitor vehicle downtime and work with repairers to return vehicles to service as quickly as possible. Build strong working relationships with external repairers, suppliers, manufacturers, and customers. Investigate opportunities to recover costs through warranty claims, goodwill contributions, or supplier accountability. Source suitable replacement parts where required to minimise delays. Ensure rechargeable repairs are correctly identified, documented, and communicated. Monitor maintenance expenditure against agreed budgets and identify opportunities for cost savings. Escalate unresolved technical or supplier issues where appropriate. Maintain accurate maintenance records and provide performance data and reports as required. Support colleagues across the maintenance and customer service teams to deliver an excellent customer experience. General Responsibilities Comply with all health, safety, environmental, and company policies. Deliver excellent customer service to both internal and external stakeholders. Attend training and development activities as required. Maintain a professional approach and appearance at all times. Undertake any other reasonable duties appropriate to the role. About You You'll have a strong technical background in commercial vehicle maintenance together with excellent communication and negotiation skills. You are confident making decisions, managing multiple priorities, and balancing customer service with commercial awareness. Essential Skills & Experience Previous experience as an HGV/LGV Technician, Workshop Controller, Maintenance Controller, or similar technical role. Strong understanding of commercial vehicle maintenance and repair standards. Experience managing repairs through third-party workshops or suppliers. Good knowledge of repair methods, labour times, and parts pricing. Proven ability to control maintenance costs without compromising quality or compliance. Excellent communication, negotiation, and relationship-building skills. Strong organisational skills with the ability to prioritise a busy workload. Good IT skills, including Microsoft Excel and maintenance management systems. Ability to work independently while contributing positively within a team. A proactive approach to problem solving and continuous improvement. Desirable Experience within fleet management, contract hire, rental, logistics, or transport operations. Knowledge of warranty processes and cost recovery. Familiarity with vehicle damage assessment or body repair processes. What We're Looking For We're seeking someone who combines technical expertise with commercial awareness and enjoys working in a fast-paced operational environment. You'll be proactive, customer-focused, and committed to delivering high-quality maintenance solutions that keep vehicles operating safely and efficiently. Please apply online or contact for a confidential conversation Executive Network Group, encompassing Technical Network, Network HR, HSE Network & Procurement People, sourcing mid to senior level management for automotive, aerospace, engineering and manufacturing industrial sectors, with a portfolio of services including executive search, advertising, MRO for permanent and interim contract recruitment services
Housing Management Worker (Floating) This is an opportunity for someone compassionate and driven to make a real impact, supported by training and reflective practice. Location: Middlesbrough (NE) Salary: £26,436 per annum Closing Date: 26 July, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Are you looking for a role where you can make a lasting impact Join the team and support people with complex needs to maintain their tenancies, build independence, and achieve the goals that matter most to them. You'll manage a caseload of clients, provide practical and emotional support, and connect people with the services and opportunities they need to thrive. We're looking for a proactive, relationship-focused professional with experience supporting vulnerable people, strong safeguarding awareness, and the confidence to manage both housing and support responsibilities. You'll work collaboratively with partners, promote positive outcomes, and help ensure safe, well-managed accommodation for clients. In return, you'll join an inclusive, values-driven organisation that believes in people's potential and invests in your development through training, support, and career growth opportunities. Please note that this job opportunity is offered as a full-time (37.5 hours per week), permanent role. In this role, you will: To interview and assess clients to help sustain their settled accommodation. Following initial assessment to go through a programme of work with clients accepted to cover accommodation needs, independent living skills, support with work and learning and social and emotional issues. Support clients through a programme of regular visits. These may include support and advice, or more structured life-skills training as required. To be available to deal with clients who need help or advice, either by phone or on a drop-in basis. To create a package of support around the client, signposting where appropriate. To be available to represent the charity at meetings concerning move-on accommodation and to provide updates to all professionals involved with the client. To co-ordinate and ensure a smooth transition when supported or alternative accommodation has been found. To keep clear and relevant records and statistics, and to ensure good communication with the project workers and project evaluators. To make a positive contribution to team meetings, case management meetings and contribute to any policy reviews and consultations. You will ensure the safety and wellbeing of clients in the service, including using Safeguarding and emergency alert procedures as applicable. You will advise all prospective or new tenants/residents of their rights and responsibilities under their tenancy/license agreement. You will be responsible for ensuring that repairs are undertaken to a high standard, within an appropriate time frame and represent value for money. You will be responsible for ensuring that accommodation units are well maintained. You will prepare short reports on arrears, voids and repairs for the service manager, DePaul s central services and commissioner meetings as required. You will be responsible for ensuring that all common parts and grounds of managed properties are in good maintenance order and adhere to Health and Safety requirements. You will be responsible for maintain Health and Safety standards in the premises and a point of information for clients regarding Health and Safety. You will facilitate the fair allocation of letting accommodation in accordance with Policy and Procedures. You will maximize collections of rents and service charges and hold responsibility for the accurate reporting of rental income, voids, and allocations to the finance team. You will consult with local Housing Benefit Teams, Social Service Departments, or other authorities regarding individual rental income claims. You will work proactively with keyworkers and clients to develop personal payment plans to support clients not to incur rental debt. You will be the first point of contact for landlord queries and contractors. You will support the resolution of disputes between occupants and/or neighbours. You will be responsible for the maintenance of records which support the efficient housing management e.g. repairs and maintenance, lettings, ASB etc. To work in a manner that promotes positive teamwork. To take part in a rota of staff cover for drop in and programmed sessions as required. Demonstrate a commitment to client involvement by advocating client involvement opportunities, for example by actively promoting the Voice of the charity to clients and holding residents meetings. About You To conduct this role we are looking for the following from you in terms of experience, skills and competencies. A commitment to the ethos and values of the charity including the organisation s values, policies, and procedures. Able to work on own initiative but at same time able to exercise sound judgement in knowing when to consult with peers and clients to meet the service KPI s. A clear understanding and ability to implement risk management, information sharing and data security arrangements. Awareness of and commitment to equal opportunity and diversity practise. Demonstrate ability to use IT to a level which will enable high quality reporting to be conducted. Experience of working with people who are categorized as high risk or have high needs or have complex needs such as mental health issues, drug and alcohol misuse, domestic violence and offending behaviour. (this list is not exhaustive) Knowledge of, or capacity and willingness to learn about housing management. Able to demonstrate a clear understanding of safeguarding requirements and professional boundaries. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About the Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Jul 31, 2026
Full time
Housing Management Worker (Floating) This is an opportunity for someone compassionate and driven to make a real impact, supported by training and reflective practice. Location: Middlesbrough (NE) Salary: £26,436 per annum Closing Date: 26 July, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Are you looking for a role where you can make a lasting impact Join the team and support people with complex needs to maintain their tenancies, build independence, and achieve the goals that matter most to them. You'll manage a caseload of clients, provide practical and emotional support, and connect people with the services and opportunities they need to thrive. We're looking for a proactive, relationship-focused professional with experience supporting vulnerable people, strong safeguarding awareness, and the confidence to manage both housing and support responsibilities. You'll work collaboratively with partners, promote positive outcomes, and help ensure safe, well-managed accommodation for clients. In return, you'll join an inclusive, values-driven organisation that believes in people's potential and invests in your development through training, support, and career growth opportunities. Please note that this job opportunity is offered as a full-time (37.5 hours per week), permanent role. In this role, you will: To interview and assess clients to help sustain their settled accommodation. Following initial assessment to go through a programme of work with clients accepted to cover accommodation needs, independent living skills, support with work and learning and social and emotional issues. Support clients through a programme of regular visits. These may include support and advice, or more structured life-skills training as required. To be available to deal with clients who need help or advice, either by phone or on a drop-in basis. To create a package of support around the client, signposting where appropriate. To be available to represent the charity at meetings concerning move-on accommodation and to provide updates to all professionals involved with the client. To co-ordinate and ensure a smooth transition when supported or alternative accommodation has been found. To keep clear and relevant records and statistics, and to ensure good communication with the project workers and project evaluators. To make a positive contribution to team meetings, case management meetings and contribute to any policy reviews and consultations. You will ensure the safety and wellbeing of clients in the service, including using Safeguarding and emergency alert procedures as applicable. You will advise all prospective or new tenants/residents of their rights and responsibilities under their tenancy/license agreement. You will be responsible for ensuring that repairs are undertaken to a high standard, within an appropriate time frame and represent value for money. You will be responsible for ensuring that accommodation units are well maintained. You will prepare short reports on arrears, voids and repairs for the service manager, DePaul s central services and commissioner meetings as required. You will be responsible for ensuring that all common parts and grounds of managed properties are in good maintenance order and adhere to Health and Safety requirements. You will be responsible for maintain Health and Safety standards in the premises and a point of information for clients regarding Health and Safety. You will facilitate the fair allocation of letting accommodation in accordance with Policy and Procedures. You will maximize collections of rents and service charges and hold responsibility for the accurate reporting of rental income, voids, and allocations to the finance team. You will consult with local Housing Benefit Teams, Social Service Departments, or other authorities regarding individual rental income claims. You will work proactively with keyworkers and clients to develop personal payment plans to support clients not to incur rental debt. You will be the first point of contact for landlord queries and contractors. You will support the resolution of disputes between occupants and/or neighbours. You will be responsible for the maintenance of records which support the efficient housing management e.g. repairs and maintenance, lettings, ASB etc. To work in a manner that promotes positive teamwork. To take part in a rota of staff cover for drop in and programmed sessions as required. Demonstrate a commitment to client involvement by advocating client involvement opportunities, for example by actively promoting the Voice of the charity to clients and holding residents meetings. About You To conduct this role we are looking for the following from you in terms of experience, skills and competencies. A commitment to the ethos and values of the charity including the organisation s values, policies, and procedures. Able to work on own initiative but at same time able to exercise sound judgement in knowing when to consult with peers and clients to meet the service KPI s. A clear understanding and ability to implement risk management, information sharing and data security arrangements. Awareness of and commitment to equal opportunity and diversity practise. Demonstrate ability to use IT to a level which will enable high quality reporting to be conducted. Experience of working with people who are categorized as high risk or have high needs or have complex needs such as mental health issues, drug and alcohol misuse, domestic violence and offending behaviour. (this list is not exhaustive) Knowledge of, or capacity and willingness to learn about housing management. Able to demonstrate a clear understanding of safeguarding requirements and professional boundaries. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About the Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Lead Service Engineer/Service Manager (1 day per week at office in Essex) We're delighted to be working exclusively with a well-established precision engineering organisation, seeking a skilled Lead Service Engineer to support its continued growth. The company is recognised for its commitment to quality, innovation, staff satisfaction and advanced manufacturing capabilities, delivering high-performance solutions to a global customer base. This is an excellent opportunity for someone who combines extensive hands-on technical expertise with team leadership and a commitment to delivering exceptional customer service. The Role As Lead Service Engineer, you will spend the majority of your time on the road, around 80%, carrying out service, repair, and calibration work at customer sites, leading from the front on all servicing activity. The company's head office is in South Essex, with the role predominantly focused on clients across East Anglia, with occasional travel further afield. A company van will be provided for business use, and applicants will ideally be based in Essex, Suffolk, or Cambridgeshire. Alongside the hands-on work, you will lead a team of 7 engineers, coordinating which jobs they're on, where they're needed, and ensuring the team runs efficiently across a busy schedule. You will play a key role in setting standards, improving performance, and ensuring a high level of customer satisfaction. Key Responsibilities Carry out hands-on service, repair, and validation/calibration work at customer sites, leading from the front technically Lead and coordinate a team of 7 service engineers, allocating jobs and ensuring the right engineer is in the right place at the right time Provide technical guidance and day-to-day leadership to the team Act as a senior point of contact for customers, handling queries and resolving issues professionally Support commercial activities, including pricing of labour and spare parts Assess warranty claims and make balanced, informed decisions Contribute to the growth and profitability of service contracts Ensure all work meets industry standards and aligns with relevant accreditation requirements Drive continuous improvement, focusing on efficiency, consistency, and high first-time fix rates About You Extensive electrical/electromechanical experience is essential, as you'll be leading from the front on all servicing work Proven experience as a service or field engineer, with additional leadership or coordination responsibility Based in, or willing to be based in, East Anglia, Essex, Suffolk, or Cambridgeshire, with the flexibility to travel further afield when required Strong technical capability with the ability to lead by example in a hands-on, on the road environment Confident communicator, able to engage effectively with both customers and team members Commercially aware, with the ability to balance customer satisfaction and business needs Resilient and solution-focused, particularly in challenging situations Familiarity with UKAS accreditation requirements is important What's on Offer Opportunity to lead a skilled and supportive team of 7 engineers A varied, hands-on role combining fieldwork with team coordination Company van provided for business use A business that values quality, professionalism, and continuous improvement If you are a technically strong engineer who thrives in a customer-focused, hands-on environment, we would welcome your application. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge. Our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering, as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Jul 31, 2026
Full time
Lead Service Engineer/Service Manager (1 day per week at office in Essex) We're delighted to be working exclusively with a well-established precision engineering organisation, seeking a skilled Lead Service Engineer to support its continued growth. The company is recognised for its commitment to quality, innovation, staff satisfaction and advanced manufacturing capabilities, delivering high-performance solutions to a global customer base. This is an excellent opportunity for someone who combines extensive hands-on technical expertise with team leadership and a commitment to delivering exceptional customer service. The Role As Lead Service Engineer, you will spend the majority of your time on the road, around 80%, carrying out service, repair, and calibration work at customer sites, leading from the front on all servicing activity. The company's head office is in South Essex, with the role predominantly focused on clients across East Anglia, with occasional travel further afield. A company van will be provided for business use, and applicants will ideally be based in Essex, Suffolk, or Cambridgeshire. Alongside the hands-on work, you will lead a team of 7 engineers, coordinating which jobs they're on, where they're needed, and ensuring the team runs efficiently across a busy schedule. You will play a key role in setting standards, improving performance, and ensuring a high level of customer satisfaction. Key Responsibilities Carry out hands-on service, repair, and validation/calibration work at customer sites, leading from the front technically Lead and coordinate a team of 7 service engineers, allocating jobs and ensuring the right engineer is in the right place at the right time Provide technical guidance and day-to-day leadership to the team Act as a senior point of contact for customers, handling queries and resolving issues professionally Support commercial activities, including pricing of labour and spare parts Assess warranty claims and make balanced, informed decisions Contribute to the growth and profitability of service contracts Ensure all work meets industry standards and aligns with relevant accreditation requirements Drive continuous improvement, focusing on efficiency, consistency, and high first-time fix rates About You Extensive electrical/electromechanical experience is essential, as you'll be leading from the front on all servicing work Proven experience as a service or field engineer, with additional leadership or coordination responsibility Based in, or willing to be based in, East Anglia, Essex, Suffolk, or Cambridgeshire, with the flexibility to travel further afield when required Strong technical capability with the ability to lead by example in a hands-on, on the road environment Confident communicator, able to engage effectively with both customers and team members Commercially aware, with the ability to balance customer satisfaction and business needs Resilient and solution-focused, particularly in challenging situations Familiarity with UKAS accreditation requirements is important What's on Offer Opportunity to lead a skilled and supportive team of 7 engineers A varied, hands-on role combining fieldwork with team coordination Company van provided for business use A business that values quality, professionalism, and continuous improvement If you are a technically strong engineer who thrives in a customer-focused, hands-on environment, we would welcome your application. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge. Our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering, as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Lead Service Engineer/Service Manager (1 day per week at office in Essex) We're delighted to be working exclusively with a well-established precision engineering organisation, seeking a skilled Lead Service Engineer to support its continued growth. The company is recognised for its commitment to quality, innovation, staff satisfaction and advanced manufacturing capabilities, delivering high-performance solutions to a global customer base. This is an excellent opportunity for someone who combines extensive hands-on technical expertise with team leadership and a commitment to delivering exceptional customer service. The Role As Lead Service Engineer, you will spend the majority of your time on the road, around 80%, carrying out service, repair, and calibration work at customer sites, leading from the front on all servicing activity. The company's head office is in South Essex, with the role predominantly focused on clients across East Anglia, with occasional travel further afield. A company van will be provided for business use, and applicants will ideally be based in Essex, Suffolk, or Cambridgeshire. Alongside the hands-on work, you will lead a team of 7 engineers, coordinating which jobs they're on, where they're needed, and ensuring the team runs efficiently across a busy schedule. You will play a key role in setting standards, improving performance, and ensuring a high level of customer satisfaction. Key Responsibilities Carry out hands-on service, repair, and validation/calibration work at customer sites, leading from the front technically Lead and coordinate a team of 7 service engineers, allocating jobs and ensuring the right engineer is in the right place at the right time Provide technical guidance and day-to-day leadership to the team Act as a senior point of contact for customers, handling queries and resolving issues professionally Support commercial activities, including pricing of labour and spare parts Assess warranty claims and make balanced, informed decisions Contribute to the growth and profitability of service contracts Ensure all work meets industry standards and aligns with relevant accreditation requirements Drive continuous improvement, focusing on efficiency, consistency, and high first-time fix rates About You Extensive electrical/electromechanical experience is essential, as you'll be leading from the front on all servicing work Proven experience as a service or field engineer, with additional leadership or coordination responsibility Based in, or willing to be based in, East Anglia, Essex, Suffolk, or Cambridgeshire, with the flexibility to travel further afield when required Strong technical capability with the ability to lead by example in a hands-on, on the road environment Confident communicator, able to engage effectively with both customers and team members Commercially aware, with the ability to balance customer satisfaction and business needs Resilient and solution-focused, particularly in challenging situations Familiarity with UKAS accreditation requirements is important What's on Offer Opportunity to lead a skilled and supportive team of 7 engineers A varied, hands-on role combining fieldwork with team coordination Company van provided for business use A business that values quality, professionalism, and continuous improvement If you are a technically strong engineer who thrives in a customer-focused, hands-on environment, we would welcome your application. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge. Our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering, as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Jul 31, 2026
Full time
Lead Service Engineer/Service Manager (1 day per week at office in Essex) We're delighted to be working exclusively with a well-established precision engineering organisation, seeking a skilled Lead Service Engineer to support its continued growth. The company is recognised for its commitment to quality, innovation, staff satisfaction and advanced manufacturing capabilities, delivering high-performance solutions to a global customer base. This is an excellent opportunity for someone who combines extensive hands-on technical expertise with team leadership and a commitment to delivering exceptional customer service. The Role As Lead Service Engineer, you will spend the majority of your time on the road, around 80%, carrying out service, repair, and calibration work at customer sites, leading from the front on all servicing activity. The company's head office is in South Essex, with the role predominantly focused on clients across East Anglia, with occasional travel further afield. A company van will be provided for business use, and applicants will ideally be based in Essex, Suffolk, or Cambridgeshire. Alongside the hands-on work, you will lead a team of 7 engineers, coordinating which jobs they're on, where they're needed, and ensuring the team runs efficiently across a busy schedule. You will play a key role in setting standards, improving performance, and ensuring a high level of customer satisfaction. Key Responsibilities Carry out hands-on service, repair, and validation/calibration work at customer sites, leading from the front technically Lead and coordinate a team of 7 service engineers, allocating jobs and ensuring the right engineer is in the right place at the right time Provide technical guidance and day-to-day leadership to the team Act as a senior point of contact for customers, handling queries and resolving issues professionally Support commercial activities, including pricing of labour and spare parts Assess warranty claims and make balanced, informed decisions Contribute to the growth and profitability of service contracts Ensure all work meets industry standards and aligns with relevant accreditation requirements Drive continuous improvement, focusing on efficiency, consistency, and high first-time fix rates About You Extensive electrical/electromechanical experience is essential, as you'll be leading from the front on all servicing work Proven experience as a service or field engineer, with additional leadership or coordination responsibility Based in, or willing to be based in, East Anglia, Essex, Suffolk, or Cambridgeshire, with the flexibility to travel further afield when required Strong technical capability with the ability to lead by example in a hands-on, on the road environment Confident communicator, able to engage effectively with both customers and team members Commercially aware, with the ability to balance customer satisfaction and business needs Resilient and solution-focused, particularly in challenging situations Familiarity with UKAS accreditation requirements is important What's on Offer Opportunity to lead a skilled and supportive team of 7 engineers A varied, hands-on role combining fieldwork with team coordination Company van provided for business use A business that values quality, professionalism, and continuous improvement If you are a technically strong engineer who thrives in a customer-focused, hands-on environment, we would welcome your application. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge. Our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering, as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
