Annual salary: up to £29,856.80 Housing Support Officer Location: Clackmannshire, Falkirk, Fife, Perth and Kinross, Stirling Salary up to £29,856.80 per annum Including company vehicle and fuel card or £3,500 company car allowance Contract: Full time - Permanent, 40hrs per week, Monday to Friday There is an expectation that any candidates will need to undertake OOH duties. This will be for 1 week out of 12. This includes being on 'standby'. This is paid at £30 per weekday and £50 weekend day. There may be a requirement to attend properties or/and service users during OOH. This is paid at x 1.5 Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right-to-work application process with the Home Office. You will provide both practical and emotional support, address safeguarding and welfare needs, monitor wellbeing, and keep accurate records for compliance. Every day is different, and while the role can be challenging, it is also highly rewarding for someone who is resilient, empathetic, and people focused This role is responsible for delivering a high-quality housing management and support service to service users, combining property management with person-centred support. The post holder will manage a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards while safeguarding the welfare and wellbeing of all service users. The role involves coordinating move-ins, move-outs, voids and inspections, monitoring compliance with key performance indicators, and identifying and managing risks. Through regular assessments and engagement, the post holder will identify service users' support needs, provide advice and assistance, and work collaboratively with internal teams, external agencies, care providers and community organisations to ensure appropriate support is in place. The role requires cultural awareness, professional boundaries, resilience, accurate record keeping, performance reporting, and a flexible approach, including supporting colleagues and undertaking ad hoc projects as required. Role Criteria: Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met Provide practical and emotional support to individuals and families Identify needs and put in place support packages to promote independence Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours Carry out risk assessments and maintain accurate records for audits and compliance Communicate effectively with colleagues, service users, local authorities, and partner organisations Maintain professional boundaries while being approachable, empathetic, and supportive Work independently, showing resilience and initiative Flexible and willing to travel between sites Hold a full UK driving licence Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Aug 02, 2026
Full time
Annual salary: up to £29,856.80 Housing Support Officer Location: Clackmannshire, Falkirk, Fife, Perth and Kinross, Stirling Salary up to £29,856.80 per annum Including company vehicle and fuel card or £3,500 company car allowance Contract: Full time - Permanent, 40hrs per week, Monday to Friday There is an expectation that any candidates will need to undertake OOH duties. This will be for 1 week out of 12. This includes being on 'standby'. This is paid at £30 per weekday and £50 weekend day. There may be a requirement to attend properties or/and service users during OOH. This is paid at x 1.5 Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right-to-work application process with the Home Office. You will provide both practical and emotional support, address safeguarding and welfare needs, monitor wellbeing, and keep accurate records for compliance. Every day is different, and while the role can be challenging, it is also highly rewarding for someone who is resilient, empathetic, and people focused This role is responsible for delivering a high-quality housing management and support service to service users, combining property management with person-centred support. The post holder will manage a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards while safeguarding the welfare and wellbeing of all service users. The role involves coordinating move-ins, move-outs, voids and inspections, monitoring compliance with key performance indicators, and identifying and managing risks. Through regular assessments and engagement, the post holder will identify service users' support needs, provide advice and assistance, and work collaboratively with internal teams, external agencies, care providers and community organisations to ensure appropriate support is in place. The role requires cultural awareness, professional boundaries, resilience, accurate record keeping, performance reporting, and a flexible approach, including supporting colleagues and undertaking ad hoc projects as required. Role Criteria: Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met Provide practical and emotional support to individuals and families Identify needs and put in place support packages to promote independence Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours Carry out risk assessments and maintain accurate records for audits and compliance Communicate effectively with colleagues, service users, local authorities, and partner organisations Maintain professional boundaries while being approachable, empathetic, and supportive Work independently, showing resilience and initiative Flexible and willing to travel between sites Hold a full UK driving licence Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Annual salary: up to £29,856.80 Housing Support Officer Location: Aberdeen City Salary up to £29,856.80 per annum Including company vehicle and fuel card or £3,500 company car allowance Contract: Full time - Permanent, 40hrs per week, Monday to Friday There is an expectation that any candidates will need to undertake OOH duties. This will be for 1 week out of 12. This includes being on 'standby'. This is paid at £30 per weekday and £50 weekend day. There may be a requirement to attend properties or/and service users during OOH. This is paid at x 1.5 Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right-to-work application process with the Home Office. You will provide both practical and emotional support, address safeguarding and welfare needs, monitor wellbeing, and keep accurate records for compliance. Every day is different, and while the role can be challenging, it is also highly rewarding for someone who is resilient, empathetic, and people focused This role is responsible for delivering a high-quality housing management and support service to service users, combining property management with person-centred support. The post holder will manage a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards while safeguarding the welfare and wellbeing of all service users. The role involves coordinating move-ins, move-outs, voids and inspections, monitoring compliance with key performance indicators, and identifying and managing risks. Through regular assessments and engagement, the post holder will identify service users' support needs, provide advice and assistance, and work collaboratively with internal teams, external agencies, care providers and community organisations to ensure appropriate support is in place. The role requires cultural awareness, professional boundaries, resilience, accurate record keeping, performance reporting, and a flexible approach, including supporting colleagues and undertaking ad hoc projects as required. Role Criteria: Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met Provide practical and emotional support to individuals and families Identify needs and put in place support packages to promote independence Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours Carry out risk assessments and maintain accurate records for audits and compliance Communicate effectively with colleagues, service users, local authorities, and partner organisations Maintain professional boundaries while being approachable, empathetic, and supportive Work independently, showing resilience and initiative Flexible and willing to travel between sites Hold a full UK driving licence Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Aug 02, 2026
Full time
Annual salary: up to £29,856.80 Housing Support Officer Location: Aberdeen City Salary up to £29,856.80 per annum Including company vehicle and fuel card or £3,500 company car allowance Contract: Full time - Permanent, 40hrs per week, Monday to Friday There is an expectation that any candidates will need to undertake OOH duties. This will be for 1 week out of 12. This includes being on 'standby'. This is paid at £30 per weekday and £50 weekend day. There may be a requirement to attend properties or/and service users during OOH. This is paid at x 1.5 Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right-to-work application process with the Home Office. You will provide both practical and emotional support, address safeguarding and welfare needs, monitor wellbeing, and keep accurate records for compliance. Every day is different, and while the role can be challenging, it is also highly rewarding for someone who is resilient, empathetic, and people focused This role is responsible for delivering a high-quality housing management and support service to service users, combining property management with person-centred support. The post holder will manage a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards while safeguarding the welfare and wellbeing of all service users. The role involves coordinating move-ins, move-outs, voids and inspections, monitoring compliance with key performance indicators, and identifying and managing risks. Through regular assessments and engagement, the post holder will identify service users' support needs, provide advice and assistance, and work collaboratively with internal teams, external agencies, care providers and community organisations to ensure appropriate support is in place. The role requires cultural awareness, professional boundaries, resilience, accurate record keeping, performance reporting, and a flexible approach, including supporting colleagues and undertaking ad hoc projects as required. Role Criteria: Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met Provide practical and emotional support to individuals and families Identify needs and put in place support packages to promote independence Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours Carry out risk assessments and maintain accurate records for audits and compliance Communicate effectively with colleagues, service users, local authorities, and partner organisations Maintain professional boundaries while being approachable, empathetic, and supportive Work independently, showing resilience and initiative Flexible and willing to travel between sites Hold a full UK driving licence Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
A reputable Housing Provider within Local Government is seeking an experienced Dispute Resolution Officer to join its Housing Hub. This is an excellent opportunity for someone with experience in housing complaints, customer resolution or dispute management who is passionate about delivering outstanding customer service while driving continuous service improvement. Location: West London Rate of Pay: 23.00 - 23.94 per hour (PAYE) Contract: Temporary / Ongoing Working Pattern: Hybrid (x2 Days Office) Working closely with residents, operational teams and senior stakeholders, you'll investigate complex complaints , manage Ombudsman enquiries and ensure fair, timely and transparent outcomes in line with the Housing Ombudsman's Complaint Handling Code. Reporting to the Manager, you'll manage a varied caseload of complaints and enquiries from initial receipt through to resolution, ensuring excellent customer service and compliance with regulatory standards. Key Responsibilities Manage housing complaints , enquiries and disputes from receipt through to resolution. Investigate complex and multi-service complaints , ensuring fair, robust and timely outcomes. Draft high-quality Stage 1 , Stage 2 and Member enquiry responses . Respond to Housing Ombudsman enquiries and support Ombudsman investigations. Ensure all complaints are managed in accordance with the Housing Ombudsman's Complaint Handling Code . Liaise with Housing Officers, Repairs Teams, Contractors and internal departments to gather information and resolve cases . Monitor follow-up actions and ensure works are completed within agreed timescales. Meet with residents, including carrying out home visits where required, to support dispute resolution. Keep residents informed throughout the complaints process and manage expectations. Challenge service areas where standards have not been met and drive accountability. Analyse complaint trends and identify opportunities for service improvement. Contribute to performance reporting and lessons learned across the service. Maintain accurate records , audit trails and case management information. Manage a busy and varied caseload while consistently achieving KPIs and service standards. Support policy development, service reviews and continuous improvement initiatives. About You We're looking for someone who can confidently manage complex complaints while building positive relationships with residents and stakeholders. You will have Previous experience working within Housing Complaints, Dispute Resolution, Resident Services or Customer Resolution. Experience working within a Local Authority, Housing Association or Social Housing environment. Strong understanding of the Housing Ombudsman's Complaint Handling Code. Experience investigating complex complaints involving multiple service areas. Excellent written communication skills with experience drafting detailed complaint responses. Strong verbal communication and stakeholder management skills. Excellent negotiation and conflict resolution abilities. Experience managing a high-volume caseload and competing priorities. Experience using housing management or case management systems. Proficient IT skills, including Microsoft Office. Desirable Experience Experience responding to Housing Ombudsman investigations. Knowledge of social housing legislation and regulation. Experience working with repairs and maintenance services. Experience producing management information and performance reports. CIH qualification or working towards one. Ideal Backgrounds Candidates may currently be working as Dispute Resolution Officer, Housing Complaints Officer, Complaints Officer, Customer Resolution Officer, Resident Resolution Officer, Resident Services Officer, Ombudsman Liaison Officer, Customer Relations Officer, Housing Officer (with complaints experience), Complaints & Enquiries Officer Apply Today If you have experience resolving complex housing complaints and want to play a key role in improving services for residents, we'd love to hear from you.
Aug 02, 2026
Seasonal
A reputable Housing Provider within Local Government is seeking an experienced Dispute Resolution Officer to join its Housing Hub. This is an excellent opportunity for someone with experience in housing complaints, customer resolution or dispute management who is passionate about delivering outstanding customer service while driving continuous service improvement. Location: West London Rate of Pay: 23.00 - 23.94 per hour (PAYE) Contract: Temporary / Ongoing Working Pattern: Hybrid (x2 Days Office) Working closely with residents, operational teams and senior stakeholders, you'll investigate complex complaints , manage Ombudsman enquiries and ensure fair, timely and transparent outcomes in line with the Housing Ombudsman's Complaint Handling Code. Reporting to the Manager, you'll manage a varied caseload of complaints and enquiries from initial receipt through to resolution, ensuring excellent customer service and compliance with regulatory standards. Key Responsibilities Manage housing complaints , enquiries and disputes from receipt through to resolution. Investigate complex and multi-service complaints , ensuring fair, robust and timely outcomes. Draft high-quality Stage 1 , Stage 2 and Member enquiry responses . Respond to Housing Ombudsman enquiries and support Ombudsman investigations. Ensure all complaints are managed in accordance with the Housing Ombudsman's Complaint Handling Code . Liaise with Housing Officers, Repairs Teams, Contractors and internal departments to gather information and resolve cases . Monitor follow-up actions and ensure works are completed within agreed timescales. Meet with residents, including carrying out home visits where required, to support dispute resolution. Keep residents informed throughout the complaints process and manage expectations. Challenge service areas where standards have not been met and drive accountability. Analyse complaint trends and identify opportunities for service improvement. Contribute to performance reporting and lessons learned across the service. Maintain accurate records , audit trails and case management information. Manage a busy and varied caseload while consistently achieving KPIs and service standards. Support policy development, service reviews and continuous improvement initiatives. About You We're looking for someone who can confidently manage complex complaints while building positive relationships with residents and stakeholders. You will have Previous experience working within Housing Complaints, Dispute Resolution, Resident Services or Customer Resolution. Experience working within a Local Authority, Housing Association or Social Housing environment. Strong understanding of the Housing Ombudsman's Complaint Handling Code. Experience investigating complex complaints involving multiple service areas. Excellent written communication skills with experience drafting detailed complaint responses. Strong verbal communication and stakeholder management skills. Excellent negotiation and conflict resolution abilities. Experience managing a high-volume caseload and competing priorities. Experience using housing management or case management systems. Proficient IT skills, including Microsoft Office. Desirable Experience Experience responding to Housing Ombudsman investigations. Knowledge of social housing legislation and regulation. Experience working with repairs and maintenance services. Experience producing management information and performance reports. CIH qualification or working towards one. Ideal Backgrounds Candidates may currently be working as Dispute Resolution Officer, Housing Complaints Officer, Complaints Officer, Customer Resolution Officer, Resident Resolution Officer, Resident Services Officer, Ombudsman Liaison Officer, Customer Relations Officer, Housing Officer (with complaints experience), Complaints & Enquiries Officer Apply Today If you have experience resolving complex housing complaints and want to play a key role in improving services for residents, we'd love to hear from you.
Repairs Officer Location: Kettering, Northamptonshire We are recruiting for a Repairs Officer to support the delivery of high-quality housing repairs and maintenance services. The successful candidate will oversee repairs programmes, supervise contractors and trades operatives, carry out inspections, ensure compliance with health and safety legislation, and deliver excellent customer service. Key Responsibilities Manage responsive repairs, maintenance works, and compliance activities. Conduct pre- and post-inspections to ensure quality standards are met. Supervise contractors and trades staff, monitoring performance and productivity. Prepare specifications, reports, and technical documentation. Ensure compliance with health and safety, building regulations, and council procedures. Monitor budgets, performance indicators, and service delivery targets. Build strong relationships with tenants, contractors, and stakeholders. Essential Requirements Experience within property maintenance, housing repairs, or construction. Knowledge of health and safety legislation and property maintenance practices. Strong organisational and communication skills. Ability to manage a varied workload in a fast-paced environment. Full UK driving licence. Experience managing repairs, voids, planned maintenance, or capital works. Team supervision, contractor management, and budget control experience. Knowledge of asbestos procedures, CDM regulations, and leaseholder legislation. Gas-related qualifications or compliance knowledge.
Aug 01, 2026
Seasonal
Repairs Officer Location: Kettering, Northamptonshire We are recruiting for a Repairs Officer to support the delivery of high-quality housing repairs and maintenance services. The successful candidate will oversee repairs programmes, supervise contractors and trades operatives, carry out inspections, ensure compliance with health and safety legislation, and deliver excellent customer service. Key Responsibilities Manage responsive repairs, maintenance works, and compliance activities. Conduct pre- and post-inspections to ensure quality standards are met. Supervise contractors and trades staff, monitoring performance and productivity. Prepare specifications, reports, and technical documentation. Ensure compliance with health and safety, building regulations, and council procedures. Monitor budgets, performance indicators, and service delivery targets. Build strong relationships with tenants, contractors, and stakeholders. Essential Requirements Experience within property maintenance, housing repairs, or construction. Knowledge of health and safety legislation and property maintenance practices. Strong organisational and communication skills. Ability to manage a varied workload in a fast-paced environment. Full UK driving licence. Experience managing repairs, voids, planned maintenance, or capital works. Team supervision, contractor management, and budget control experience. Knowledge of asbestos procedures, CDM regulations, and leaseholder legislation. Gas-related qualifications or compliance knowledge.
Visiting Officer - Local Authority Surrey based 5 days a week Are you an experienced Housing professional with a strong background in tenancy auditing and property safety compliance? We're working with a proactive Local Authority in Surrey looking for a Visiting Officer to support their Housing Management team. This is a hands-on, field-based role focused on ensuring properties are safe, compliant, and tenancies are being managed effectively. Key Responsibilities: Carrying out tenancy audits and property visits across the borough Completing PCFRA's (Person-Centred Fire Risk Assessments) Undertaking and reviewing PEEPs (Personal Emergency Evacuation Plans) Identifying safeguarding concerns and escalating where appropriate Ensuring tenants are complying with tenancy agreements Providing accurate reporting and maintaining up-to-date case records Supporting wider housing management functions as required What We're Looking For: Proven experience in social housing / local authority housing services Strong background in tenancy audits, PEEPs and fire safety compliance Confidence working independently in a customer-facing, field-based role Full UK driving licence and access to a vehicle Why Apply? Immediate start with a supportive and experienced team Opportunity to make a tangible impact on tenant safety and compliance Flexible, field-based working If this role sounds like a good fit, apply today or drop me a message to find out more.
Aug 01, 2026
Contractor
Visiting Officer - Local Authority Surrey based 5 days a week Are you an experienced Housing professional with a strong background in tenancy auditing and property safety compliance? We're working with a proactive Local Authority in Surrey looking for a Visiting Officer to support their Housing Management team. This is a hands-on, field-based role focused on ensuring properties are safe, compliant, and tenancies are being managed effectively. Key Responsibilities: Carrying out tenancy audits and property visits across the borough Completing PCFRA's (Person-Centred Fire Risk Assessments) Undertaking and reviewing PEEPs (Personal Emergency Evacuation Plans) Identifying safeguarding concerns and escalating where appropriate Ensuring tenants are complying with tenancy agreements Providing accurate reporting and maintaining up-to-date case records Supporting wider housing management functions as required What We're Looking For: Proven experience in social housing / local authority housing services Strong background in tenancy audits, PEEPs and fire safety compliance Confidence working independently in a customer-facing, field-based role Full UK driving licence and access to a vehicle Why Apply? Immediate start with a supportive and experienced team Opportunity to make a tangible impact on tenant safety and compliance Flexible, field-based working If this role sounds like a good fit, apply today or drop me a message to find out more.
Job Title: ASB Officer Job Type: Temporary (Initially 1 month with potential extension) Location: North Wales Salary: £35,000 salary equivalent Hours: Full Time BRC are working closely with a Housing Association in North Wales who are looking for an experienced ASB Officer to join their team on an initial 1-month temporary contract. This is a patch-based role, with approximately 3-4 days per week spent out in the community managing a designated housing patch. The successful candidate will play a key role in delivering a high-quality housing management service, with a strong focus on anti-social behaviour while also supporting wider tenancy management functions. Duties: Manage and investigate anti-social behaviour cases from initial report through to resolution. Carry out regular estate inspections and identify any issues requiring action. Manage rent accounts and support tenants with sustaining their tenancies. Conduct tenancy sign-ups and oversee the lettings process. Build positive relationships with residents, partners and external agencies. Ensure compliance with housing policies, procedures and relevant legislation. Maintain accurate case notes and housing records using Microsoft Dynamics. Respond to customer enquiries and provide excellent customer service across all aspects of housing management. Requirements: Previous experience working within a Housing Officer or ASB Officer role. Strong knowledge of housing management, including ASB, rents, lettings and estate management. Experience using Microsoft Dynamics housing management system. Excellent communication and conflict resolution skills. Ability to manage a varied caseload and work independently across a housing patch. Full UK Driving Licence and access to a vehicle is desirable. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply. For more information, please contact Meg Smith on (phone number removed) or (phone number removed) .
Aug 01, 2026
Contractor
Job Title: ASB Officer Job Type: Temporary (Initially 1 month with potential extension) Location: North Wales Salary: £35,000 salary equivalent Hours: Full Time BRC are working closely with a Housing Association in North Wales who are looking for an experienced ASB Officer to join their team on an initial 1-month temporary contract. This is a patch-based role, with approximately 3-4 days per week spent out in the community managing a designated housing patch. The successful candidate will play a key role in delivering a high-quality housing management service, with a strong focus on anti-social behaviour while also supporting wider tenancy management functions. Duties: Manage and investigate anti-social behaviour cases from initial report through to resolution. Carry out regular estate inspections and identify any issues requiring action. Manage rent accounts and support tenants with sustaining their tenancies. Conduct tenancy sign-ups and oversee the lettings process. Build positive relationships with residents, partners and external agencies. Ensure compliance with housing policies, procedures and relevant legislation. Maintain accurate case notes and housing records using Microsoft Dynamics. Respond to customer enquiries and provide excellent customer service across all aspects of housing management. Requirements: Previous experience working within a Housing Officer or ASB Officer role. Strong knowledge of housing management, including ASB, rents, lettings and estate management. Experience using Microsoft Dynamics housing management system. Excellent communication and conflict resolution skills. Ability to manage a varied caseload and work independently across a housing patch. Full UK Driving Licence and access to a vehicle is desirable. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply. For more information, please contact Meg Smith on (phone number removed) or (phone number removed) .
Karter Thomas Recruitment is delighted to be recruiting on behalf of our client for an experienced Compliance Manager to lead the delivery of landlord health and safety compliance across a diverse residential property portfolio. This is an excellent opportunity for a compliance professional with a strong background in social housing, property services, or asset management to take ownership of critical statutory compliance functions while leading a dedicated team and managing key contractor relationships. The Role You will be responsible for ensuring that all landlord health and safety obligations are effectively managed and delivered. You will lead a team of Compliance Officers and work closely with internal stakeholders, contractors, and regulatory bodies to ensure the organisation remains fully compliant with all relevant legislation and regulatory requirements. You will play a pivotal role in driving service excellence, continuous improvement, and customer-focused compliance delivery. Key Responsibilities Lead and manage the organisation's landlord health and safety compliance functions. Directly manage a team of: 5 (including Compliance Officers) Ensure compliance across key areas including: Gas Safety/Fire Safety/ Electrical Safety/ Asbestos Management/ Legionella and Water Safety/ Lifting Equipment Awaab's Law requirements Effectively manage compliance contracts, contractors, and service providers. Develop, monitor, and improve compliance programmes, systems, and procedures. Oversee audits, quality assurance processes, and regulatory reporting. Monitor compliance performance and provide regular reports to senior management and board-level stakeholders. Manage associated budgets and identify value-for-money opportunities. Lead procurement exercises for relevant contracts. Handle customer complaints and ensure effective resolutions are achieved. Work collaboratively with housing, support, finance, and leasehold teams to deliver high-quality services. Act as the organisation's subject matter expert on landlord health and safety compliance. Participate in an out-of-hours management rota as required. About You We are seeking an experienced compliance professional with a strong understanding of social housing legislation and landlord responsibilities. Essential Requirements Relevant professional qualification or equivalent experience. Proven experience leading a property services, compliance, or asset management function. Significant expertise in one or more of the following: Landlord Health & Safety Compliance Responsive Maintenance Planned Investment Programmes Extensive knowledge of housing, leasehold, property and health & safety legislation. Experience managing teams, contractors, and service performance. Strong contract management and budget management experience. Experience working within the social housing sector. Strong IT skills and experience using asset management and compliance systems. Desirable Experience using Open Housing Asset Management or a similar housing asset management system. Additional Information Enhanced DBS check required. Full UK driving licence and access to a vehicle may be advantageous depending on operational requirements. This role offers the opportunity to make a significant impact within a values-driven housing organisation committed to providing safe, high-quality homes and services for its residents. To apply or find out more, please contact Karter Thomas Recruitment today.
Aug 01, 2026
Full time
Karter Thomas Recruitment is delighted to be recruiting on behalf of our client for an experienced Compliance Manager to lead the delivery of landlord health and safety compliance across a diverse residential property portfolio. This is an excellent opportunity for a compliance professional with a strong background in social housing, property services, or asset management to take ownership of critical statutory compliance functions while leading a dedicated team and managing key contractor relationships. The Role You will be responsible for ensuring that all landlord health and safety obligations are effectively managed and delivered. You will lead a team of Compliance Officers and work closely with internal stakeholders, contractors, and regulatory bodies to ensure the organisation remains fully compliant with all relevant legislation and regulatory requirements. You will play a pivotal role in driving service excellence, continuous improvement, and customer-focused compliance delivery. Key Responsibilities Lead and manage the organisation's landlord health and safety compliance functions. Directly manage a team of: 5 (including Compliance Officers) Ensure compliance across key areas including: Gas Safety/Fire Safety/ Electrical Safety/ Asbestos Management/ Legionella and Water Safety/ Lifting Equipment Awaab's Law requirements Effectively manage compliance contracts, contractors, and service providers. Develop, monitor, and improve compliance programmes, systems, and procedures. Oversee audits, quality assurance processes, and regulatory reporting. Monitor compliance performance and provide regular reports to senior management and board-level stakeholders. Manage associated budgets and identify value-for-money opportunities. Lead procurement exercises for relevant contracts. Handle customer complaints and ensure effective resolutions are achieved. Work collaboratively with housing, support, finance, and leasehold teams to deliver high-quality services. Act as the organisation's subject matter expert on landlord health and safety compliance. Participate in an out-of-hours management rota as required. About You We are seeking an experienced compliance professional with a strong understanding of social housing legislation and landlord responsibilities. Essential Requirements Relevant professional qualification or equivalent experience. Proven experience leading a property services, compliance, or asset management function. Significant expertise in one or more of the following: Landlord Health & Safety Compliance Responsive Maintenance Planned Investment Programmes Extensive knowledge of housing, leasehold, property and health & safety legislation. Experience managing teams, contractors, and service performance. Strong contract management and budget management experience. Experience working within the social housing sector. Strong IT skills and experience using asset management and compliance systems. Desirable Experience using Open Housing Asset Management or a similar housing asset management system. Additional Information Enhanced DBS check required. Full UK driving licence and access to a vehicle may be advantageous depending on operational requirements. This role offers the opportunity to make a significant impact within a values-driven housing organisation committed to providing safe, high-quality homes and services for its residents. To apply or find out more, please contact Karter Thomas Recruitment today.
Housing Solutions Officer We are seeking an experienced and highly motivated Housing Solutions Officer to join our Housing Solutions & Prevention Service. The postholder will play an integral role in delivering early intervention and homelessness prevention in accordance with the Housing (Wales) Act 2014 . Working directly with households at risk of homelessness, you will provide tailored and comprehensive housing advice, negotiate with landlords and family members, develop Personal Housing Plans, and support clients to sustain accommodation wherever it is safe and appropriate to do so. The successful candidate will demonstrate a strong working knowledge of the Housing (Wales) Act 2014, effective case management skills, and a clear commitment to supporting vulnerable individuals to achieve positive and sustainable housing outcomes. You will be empathetic, well-organised, and able to work collaboratively within a fast-paced statutory environment. Purpose of the Role Housing Solutions Officer The Housing Solutions Officer will deliver a comprehensive, person-centred housing advice and homelessness prevention service in accordance with the Housing (Wales) Act 2014 . The postholder will focus on early intervention , working proactively with households to prevent homelessness at the earliest possible stage, resolve housing difficulties, and promote sustainable long-term housing outcomes. This role requires strong working knowledge and practical experience of applying the duties set out under the Housing (Wales) Act 2014, including S66 Prevention Duty, S73 Relief Duty, and S75 Final Duty. What you will Deliver Housing Solutions Officer Prevent homelessness and resolve housing problems through effective early intervention and advice. Provide realistic information to customers regarding their eligibility for housing assistance and alternative housing options. Carry out assessments and ensure full compliance with duties placed on the Council under the Housing (Wales) Act 2014 . Respond to enquiries from Housing Register applicants, providing advice on rehousing prospects and alternative housing options. Support applicants to complete online applications to the Common Housing Register. Prevent homelessness and resolve housing problems through effective early intervention and advice. Provide realistic information to customers regarding their eligibility for housing assistance and alternative housing options. Carry out assessments and ensure full compliance with duties placed on the Council under the Housing (Wales) Act 2014 . Respond to enquiries from Housing Register applicants, providing advice on rehousing prospects and alternative housing options. Support applicants to complete online applications to the Common Housing Registe Homelessness Prevention Functions Housing Solutions Officer Provide telephone, online and face-to-face housing advice, ensuring customers understand their rights, responsibilities and housing options. Conduct effective, customer-focused housing solutions interviews, gathering accurate and relevant information. Maintain strong understanding of housing solutions and clearly communicate options that support the prevention and relief of homelessness within legislation. Demonstrate a thorough understanding of how homelessness prevention aligns with duties under the Housing (Wales) Act 2014. Maintain knowledge of relevant legislation, case law and private sector tenancy regulations, advising customers on legal rights and remedies. Participate in outreach at external venues including hospitals, and community buildings. Apply creativity and flexibility within legal frameworks to secure the best possible outcomes for customers. Use homelessness prevention funds appropriately to support households to avoid or resolve homelessness. Manage a caseload efficiently, ensuring timely and appropriate legal casework that meets statutory duties. Conduct home visits where necessary to prevent homelessness and promote solutions. Promote private rented sector opportunities where suitable and lawful. Build effective relationships with private landlords to prevent accommodation loss and support tenancy sustainment. Maintain accurate, detailed casework records and ensure all contacts and outcomes are recorded correctly. Work jointly with other departments and teams, including Children's Services, to undertake joint assessments and support complex cases. Homelessness Assessment Functions Housing Solutions Officer Interview customers who are homeless or at risk of homelessness, ensuring sensitive and thorough assessment. Make detailed enquiries with external agencies to verify information, investigate circumstances fully, and protect public resources. Investigate homelessness applications in accordance with the Housing (Wales) Act 2014, using relevant law and case law to inform decisions. Make statutory decisions and issue high-quality legal decision letters clearly explaining legislation, reasoning, and review rights. Identify cases involving fraud or misrepresentation and escalate appropriately. Identify high-risk situations and make necessary referrals to Police, Social Services, or other safeguarding agencies. Ensure all relevant medical and social information is considered during assessment and rehousing processes. Determine when temporary or emergency accommodation is required and arrange suitable placements. Ensure accurate transfer of information to the team responsible for booking temporary accommodation. Determine whether the Council's duty has ended where an applicant vacates or is evicted from temporary accommodation. Make statutory decisions under the supervision of the Team Leader, ensuring void periods are minimised. Assess whether the Council has a statutory duty to protect an applicant's personal property and make arrangements as required. Clearly explain decisions, both verbally and in writing, when no homelessness duty is owed.
Aug 01, 2026
Contractor
Housing Solutions Officer We are seeking an experienced and highly motivated Housing Solutions Officer to join our Housing Solutions & Prevention Service. The postholder will play an integral role in delivering early intervention and homelessness prevention in accordance with the Housing (Wales) Act 2014 . Working directly with households at risk of homelessness, you will provide tailored and comprehensive housing advice, negotiate with landlords and family members, develop Personal Housing Plans, and support clients to sustain accommodation wherever it is safe and appropriate to do so. The successful candidate will demonstrate a strong working knowledge of the Housing (Wales) Act 2014, effective case management skills, and a clear commitment to supporting vulnerable individuals to achieve positive and sustainable housing outcomes. You will be empathetic, well-organised, and able to work collaboratively within a fast-paced statutory environment. Purpose of the Role Housing Solutions Officer The Housing Solutions Officer will deliver a comprehensive, person-centred housing advice and homelessness prevention service in accordance with the Housing (Wales) Act 2014 . The postholder will focus on early intervention , working proactively with households to prevent homelessness at the earliest possible stage, resolve housing difficulties, and promote sustainable long-term housing outcomes. This role requires strong working knowledge and practical experience of applying the duties set out under the Housing (Wales) Act 2014, including S66 Prevention Duty, S73 Relief Duty, and S75 Final Duty. What you will Deliver Housing Solutions Officer Prevent homelessness and resolve housing problems through effective early intervention and advice. Provide realistic information to customers regarding their eligibility for housing assistance and alternative housing options. Carry out assessments and ensure full compliance with duties placed on the Council under the Housing (Wales) Act 2014 . Respond to enquiries from Housing Register applicants, providing advice on rehousing prospects and alternative housing options. Support applicants to complete online applications to the Common Housing Register. Prevent homelessness and resolve housing problems through effective early intervention and advice. Provide realistic information to customers regarding their eligibility for housing assistance and alternative housing options. Carry out assessments and ensure full compliance with duties placed on the Council under the Housing (Wales) Act 2014 . Respond to enquiries from Housing Register applicants, providing advice on rehousing prospects and alternative housing options. Support applicants to complete online applications to the Common Housing Registe Homelessness Prevention Functions Housing Solutions Officer Provide telephone, online and face-to-face housing advice, ensuring customers understand their rights, responsibilities and housing options. Conduct effective, customer-focused housing solutions interviews, gathering accurate and relevant information. Maintain strong understanding of housing solutions and clearly communicate options that support the prevention and relief of homelessness within legislation. Demonstrate a thorough understanding of how homelessness prevention aligns with duties under the Housing (Wales) Act 2014. Maintain knowledge of relevant legislation, case law and private sector tenancy regulations, advising customers on legal rights and remedies. Participate in outreach at external venues including hospitals, and community buildings. Apply creativity and flexibility within legal frameworks to secure the best possible outcomes for customers. Use homelessness prevention funds appropriately to support households to avoid or resolve homelessness. Manage a caseload efficiently, ensuring timely and appropriate legal casework that meets statutory duties. Conduct home visits where necessary to prevent homelessness and promote solutions. Promote private rented sector opportunities where suitable and lawful. Build effective relationships with private landlords to prevent accommodation loss and support tenancy sustainment. Maintain accurate, detailed casework records and ensure all contacts and outcomes are recorded correctly. Work jointly with other departments and teams, including Children's Services, to undertake joint assessments and support complex cases. Homelessness Assessment Functions Housing Solutions Officer Interview customers who are homeless or at risk of homelessness, ensuring sensitive and thorough assessment. Make detailed enquiries with external agencies to verify information, investigate circumstances fully, and protect public resources. Investigate homelessness applications in accordance with the Housing (Wales) Act 2014, using relevant law and case law to inform decisions. Make statutory decisions and issue high-quality legal decision letters clearly explaining legislation, reasoning, and review rights. Identify cases involving fraud or misrepresentation and escalate appropriately. Identify high-risk situations and make necessary referrals to Police, Social Services, or other safeguarding agencies. Ensure all relevant medical and social information is considered during assessment and rehousing processes. Determine when temporary or emergency accommodation is required and arrange suitable placements. Ensure accurate transfer of information to the team responsible for booking temporary accommodation. Determine whether the Council's duty has ended where an applicant vacates or is evicted from temporary accommodation. Make statutory decisions under the supervision of the Team Leader, ensuring void periods are minimised. Assess whether the Council has a statutory duty to protect an applicant's personal property and make arrangements as required. Clearly explain decisions, both verbally and in writing, when no homelessness duty is owed.
About The role The key purpose of this role is to conduct occupancy inspections of temporary accommodations provided by the Councils for homeless households. In addition, you will be performing checks, this role will manage the innovative inspection TA checker being developed by the Council. Your responsibilities include liaising with landlords to ensure compliance with their obligations, including standards of repairs and maintenance. The position requires an organised individual who can communicate effectively, conduct inspections at multiple sites. We want people who thrive on providing excellent services to homeless households and act as a contact point for accommodation providers working with the Council. Additional duties include addressing any repair issues, assessing accommodation suitability under the 1996 Housing Act (as amended), responding to safeguarding concerns, overseeing legal matters related to occupancy and handling unauthorised occupants. For this role, you will need to have knowledge of temporary Accommodation provision. You will need access to a car and have a driving license for this role. Essential qualifications, skills and experience Strong communication, mediation and interpersonal skills. Experience of carrying out property inspections and knowledge of housing standards. Track record of dealing with landlords and providers. Experience in conducting suitability assessments and providing ongoing housing support to individuals and families. Knowledge of relevant Temporary Accommodation regulations and standards. Ability to work independently and as part of a team.
Aug 01, 2026
Contractor
About The role The key purpose of this role is to conduct occupancy inspections of temporary accommodations provided by the Councils for homeless households. In addition, you will be performing checks, this role will manage the innovative inspection TA checker being developed by the Council. Your responsibilities include liaising with landlords to ensure compliance with their obligations, including standards of repairs and maintenance. The position requires an organised individual who can communicate effectively, conduct inspections at multiple sites. We want people who thrive on providing excellent services to homeless households and act as a contact point for accommodation providers working with the Council. Additional duties include addressing any repair issues, assessing accommodation suitability under the 1996 Housing Act (as amended), responding to safeguarding concerns, overseeing legal matters related to occupancy and handling unauthorised occupants. For this role, you will need to have knowledge of temporary Accommodation provision. You will need access to a car and have a driving license for this role. Essential qualifications, skills and experience Strong communication, mediation and interpersonal skills. Experience of carrying out property inspections and knowledge of housing standards. Track record of dealing with landlords and providers. Experience in conducting suitability assessments and providing ongoing housing support to individuals and families. Knowledge of relevant Temporary Accommodation regulations and standards. Ability to work independently and as part of a team.
Interim Education Place Planning Officer West Berkshire (Hybrid Working) 18.5 hours per week £30 per hour (Umbrella) An exciting opportunity has arisen for an experienced Education Place Planning Officer to join a busy Place Planning team on an interim basis. This role will play a key part in ensuring education infrastructure keeps pace with housing growth, with a focus on strategic development and the delivery of sufficient school places. The Role Working within the Place Planning function, you will lead on education place planning activities, developing robust evidence to support school place requirements, negotiating developer contributions and helping to ensure education infrastructure is delivered at the right time to meet demand. Key responsibilities include: Leading education place planning for strategic housing developments. Negotiating education mitigation and Section 106 developer contributions. Developing and maintaining pupil forecasts, capacity assessments and evidence bases. Preparing reports, briefings and business cases for senior leaders and elected Members. Managing risks relating to school place sufficiency, funding and infrastructure delivery. Representing the organisation at meetings with developers, schools and external partners. Supporting continuous improvement in education place planning and infrastructure delivery. You'll bring: Experience of education place planning and school place forecasting. Strong knowledge of planning legislation, Section 106 agreements and developer contributions. Experience of managing complex projects within a local authority or similar environment. Excellent analytical, communication and stakeholder management skills. The ability to present clear, evidence-based recommendations to a range of audiences. Strong project management skills with the ability to manage competing priorities. A relevant degree (or equivalent experience) in planning, education, public policy or a related discipline. Strong IT skills, including Microsoft Excel, SharePoint, Teams and Copilot. Why Choose Ackerman Pierce? Ackerman Pierce calls upon over 15 years' worth of experience in recruiting directly into the Social Work Sector. We can offer a unique experience within recruitment where you have your own personal consultant, a DBS and Compliance service with a quick and easy registration process. We pride ourselves on a guaranteed weekly payment process.To discuss this vacancy further or any other opportunities, please contact Elise Revett or email in your updated CV to us at Ackerman Pierce.
Aug 01, 2026
Contractor
Interim Education Place Planning Officer West Berkshire (Hybrid Working) 18.5 hours per week £30 per hour (Umbrella) An exciting opportunity has arisen for an experienced Education Place Planning Officer to join a busy Place Planning team on an interim basis. This role will play a key part in ensuring education infrastructure keeps pace with housing growth, with a focus on strategic development and the delivery of sufficient school places. The Role Working within the Place Planning function, you will lead on education place planning activities, developing robust evidence to support school place requirements, negotiating developer contributions and helping to ensure education infrastructure is delivered at the right time to meet demand. Key responsibilities include: Leading education place planning for strategic housing developments. Negotiating education mitigation and Section 106 developer contributions. Developing and maintaining pupil forecasts, capacity assessments and evidence bases. Preparing reports, briefings and business cases for senior leaders and elected Members. Managing risks relating to school place sufficiency, funding and infrastructure delivery. Representing the organisation at meetings with developers, schools and external partners. Supporting continuous improvement in education place planning and infrastructure delivery. You'll bring: Experience of education place planning and school place forecasting. Strong knowledge of planning legislation, Section 106 agreements and developer contributions. Experience of managing complex projects within a local authority or similar environment. Excellent analytical, communication and stakeholder management skills. The ability to present clear, evidence-based recommendations to a range of audiences. Strong project management skills with the ability to manage competing priorities. A relevant degree (or equivalent experience) in planning, education, public policy or a related discipline. Strong IT skills, including Microsoft Excel, SharePoint, Teams and Copilot. Why Choose Ackerman Pierce? Ackerman Pierce calls upon over 15 years' worth of experience in recruiting directly into the Social Work Sector. We can offer a unique experience within recruitment where you have your own personal consultant, a DBS and Compliance service with a quick and easy registration process. We pride ourselves on a guaranteed weekly payment process.To discuss this vacancy further or any other opportunities, please contact Elise Revett or email in your updated CV to us at Ackerman Pierce.
A reputable Housing Provider is currently seeking an Private Housing Standards Officer (Office Based) to join their busy Private Sector Housing team in London. This is a key role in improving housing conditions across the borough and protecting residents living within the private rented sector. Rate: £30.00 - £31.17 per hour (40 Umbrella) Location: London Contract: Temporary / Ongoing Working Pattern: Primarily Office-Based (x4 days on site)This is an excellent opportunity for an environmental health, private sector housing, or housing enforcement professional with experience of HHSRS inspections , HMO regulation , housing enforcement , and private sector housing standards. You will be responsible for investigating housing condition complaints , regulating HMOs , improving standards within the private rented sector, and taking both informal and formal enforcement action where required. Key Responsibilities Investigate complaints relating to poor housing conditions within the private rented sector Conduct property inspections and undertake Housing Health and Safety Rating System (HHSRS) assessments Investigate and regulate Houses in Multiple Occupation (HMOs) ensuring compliance with housing legislation and management regulations Work proactively with landlords, managing agents and tenants to secure property improvements and compliance with statutory requirements Serve statutory notices and progress enforcement action in accordance with relevant legislation and organisational policies Prepare detailed case files, witness statements and legal documentation for enforcement proceedings Attend court hearings, tribunals and legal proceedings where required Support the delivery and enforcement of Mandatory, Additional and Selective Licensing Schemes Investigate reports of empty homes and work with owners and stakeholders to bring properties back into use Promote compliance with Minimum Energy Efficiency Standards (MEES) and support wider housing and energy efficiency initiatives Maintain accurate case records and reports using housing and enforcement management systems Work collaboratively with internal departments and external agencies including Legal Services, Trading Standards, Police and partner organisations About You Experience within Private Sector Housing, Environmental Health, Housing Enforcement or Property Standards Strong knowledge of the Housing Act 2004, HHSRS and HMO legislation Experience undertaking housing inspections and assessing housing hazards Knowledge of enforcement procedures, statutory notices and legal processes Experience preparing evidence and attending court or tribunal proceedings Strong communication and negotiation skills with the ability to engage landlords, tenants and stakeholders effectively Excellent report writing, case management and organisational skills A customer-focused approach combined with a commitment to improving housing standards Desirable Experience HMO Licensing and compliance enforcement Empty Homes initiatives and enforcement Energy Efficiency, MEES and fuel poverty projects Experience using Uniform or similar case management systems Environmental Health or Housing-related qualifications What's on Offer Opportunity to join a highly respected housing organisation making a real impact on local communities Varied and rewarding caseload covering enforcement, inspections and housing standards improvement Flexible and hybrid working arrangements Supportive and collaborative team environment Excellent professional development opportunities Competitive salary and benefits package This role offers the opportunity to make a tangible difference to residents' lives by ensuring safe, healthy and compliant housing standards across the private rented sector. Apply Now for the Private Housing Standards Officer.
Aug 01, 2026
Seasonal
A reputable Housing Provider is currently seeking an Private Housing Standards Officer (Office Based) to join their busy Private Sector Housing team in London. This is a key role in improving housing conditions across the borough and protecting residents living within the private rented sector. Rate: £30.00 - £31.17 per hour (40 Umbrella) Location: London Contract: Temporary / Ongoing Working Pattern: Primarily Office-Based (x4 days on site)This is an excellent opportunity for an environmental health, private sector housing, or housing enforcement professional with experience of HHSRS inspections , HMO regulation , housing enforcement , and private sector housing standards. You will be responsible for investigating housing condition complaints , regulating HMOs , improving standards within the private rented sector, and taking both informal and formal enforcement action where required. Key Responsibilities Investigate complaints relating to poor housing conditions within the private rented sector Conduct property inspections and undertake Housing Health and Safety Rating System (HHSRS) assessments Investigate and regulate Houses in Multiple Occupation (HMOs) ensuring compliance with housing legislation and management regulations Work proactively with landlords, managing agents and tenants to secure property improvements and compliance with statutory requirements Serve statutory notices and progress enforcement action in accordance with relevant legislation and organisational policies Prepare detailed case files, witness statements and legal documentation for enforcement proceedings Attend court hearings, tribunals and legal proceedings where required Support the delivery and enforcement of Mandatory, Additional and Selective Licensing Schemes Investigate reports of empty homes and work with owners and stakeholders to bring properties back into use Promote compliance with Minimum Energy Efficiency Standards (MEES) and support wider housing and energy efficiency initiatives Maintain accurate case records and reports using housing and enforcement management systems Work collaboratively with internal departments and external agencies including Legal Services, Trading Standards, Police and partner organisations About You Experience within Private Sector Housing, Environmental Health, Housing Enforcement or Property Standards Strong knowledge of the Housing Act 2004, HHSRS and HMO legislation Experience undertaking housing inspections and assessing housing hazards Knowledge of enforcement procedures, statutory notices and legal processes Experience preparing evidence and attending court or tribunal proceedings Strong communication and negotiation skills with the ability to engage landlords, tenants and stakeholders effectively Excellent report writing, case management and organisational skills A customer-focused approach combined with a commitment to improving housing standards Desirable Experience HMO Licensing and compliance enforcement Empty Homes initiatives and enforcement Energy Efficiency, MEES and fuel poverty projects Experience using Uniform or similar case management systems Environmental Health or Housing-related qualifications What's on Offer Opportunity to join a highly respected housing organisation making a real impact on local communities Varied and rewarding caseload covering enforcement, inspections and housing standards improvement Flexible and hybrid working arrangements Supportive and collaborative team environment Excellent professional development opportunities Competitive salary and benefits package This role offers the opportunity to make a tangible difference to residents' lives by ensuring safe, healthy and compliant housing standards across the private rented sector. Apply Now for the Private Housing Standards Officer.
Housing Compliance Administrator - FLAGEL Experience Essential I am recruiting for an experienced Housing Compliance Administrator to join a busy asset compliance team within a social housing organisation. This is not a general administration position . Applicants must have previous experience working within a social housing compliance function and practical knowledge of the FLAGEL compliance areas . Candidates without this experience will not be considered. The Role You will provide specialist administrative support across statutory housing compliance, ensuring property safety records, works orders, appointments, certificates and compliance trackers are accurate, complete and kept up to date. You will work closely with compliance officers, contractors and internal property teams to monitor outstanding actions, chase overdue works and identify gaps that could place the organisation at risk of non-compliance. Key Responsibilities Providing administrative support across the FLAGEL compliance workstreams Updating housing compliance systems, databases and trackers Raising works orders using the correct compliance codes and job descriptions Scheduling statutory inspections, servicing appointments and remedial works Monitoring outstanding, overdue and out-of-target compliance actions Chasing contractors for appointments, updates, certificates and completion evidence Reviewing records to identify missing, expired or inconsistent compliance information Recording delays, variations, access issues, remedial actions and quality-control information Completing and closing works orders accurately Maintaining clear audit trails and evidence for assurance purposes Collating compliance performance data and producing routine reports Responding to queries from contractors and internal housing teams Escalating potential compliance failures, access issues and overdue safety works Supporting the team to ensure homes remain safe and legally compliant Essential Experience Applicants must have: Previous experience as a Compliance Administrator, Asset Compliance Assistant or Compliance Coordinator within social housing Practical experience working across the FLAGEL compliance areas Knowledge of housing landlord compliance obligations Experience maintaining statutory compliance records and trackers Experience raising, monitoring and closing compliance works orders Experience coordinating inspections, servicing and remedial works Experience chasing contractors for certificates and completion evidence The ability to recognise missing, expired or non-compliant records Strong knowledge of compliance data, audit trails and document control Excellent accuracy and attention to detail Strong Microsoft Excel, Outlook and Word skills Experience must include exposure to areas such as: Fire safety Legionella and water hygiene Asbestos Gas safety Electrical safety Lifts General administration, customer service or repairs administration experience without direct social housing FLAGEL compliance experience will not be sufficient. To apply, please send me your updated CV clearly outlining your experience across the FLAGEL compliance workstreams.
Aug 01, 2026
Contractor
Housing Compliance Administrator - FLAGEL Experience Essential I am recruiting for an experienced Housing Compliance Administrator to join a busy asset compliance team within a social housing organisation. This is not a general administration position . Applicants must have previous experience working within a social housing compliance function and practical knowledge of the FLAGEL compliance areas . Candidates without this experience will not be considered. The Role You will provide specialist administrative support across statutory housing compliance, ensuring property safety records, works orders, appointments, certificates and compliance trackers are accurate, complete and kept up to date. You will work closely with compliance officers, contractors and internal property teams to monitor outstanding actions, chase overdue works and identify gaps that could place the organisation at risk of non-compliance. Key Responsibilities Providing administrative support across the FLAGEL compliance workstreams Updating housing compliance systems, databases and trackers Raising works orders using the correct compliance codes and job descriptions Scheduling statutory inspections, servicing appointments and remedial works Monitoring outstanding, overdue and out-of-target compliance actions Chasing contractors for appointments, updates, certificates and completion evidence Reviewing records to identify missing, expired or inconsistent compliance information Recording delays, variations, access issues, remedial actions and quality-control information Completing and closing works orders accurately Maintaining clear audit trails and evidence for assurance purposes Collating compliance performance data and producing routine reports Responding to queries from contractors and internal housing teams Escalating potential compliance failures, access issues and overdue safety works Supporting the team to ensure homes remain safe and legally compliant Essential Experience Applicants must have: Previous experience as a Compliance Administrator, Asset Compliance Assistant or Compliance Coordinator within social housing Practical experience working across the FLAGEL compliance areas Knowledge of housing landlord compliance obligations Experience maintaining statutory compliance records and trackers Experience raising, monitoring and closing compliance works orders Experience coordinating inspections, servicing and remedial works Experience chasing contractors for certificates and completion evidence The ability to recognise missing, expired or non-compliant records Strong knowledge of compliance data, audit trails and document control Excellent accuracy and attention to detail Strong Microsoft Excel, Outlook and Word skills Experience must include exposure to areas such as: Fire safety Legionella and water hygiene Asbestos Gas safety Electrical safety Lifts General administration, customer service or repairs administration experience without direct social housing FLAGEL compliance experience will not be sufficient. To apply, please send me your updated CV clearly outlining your experience across the FLAGEL compliance workstreams.
We are currently recruiting for an experienced Income Officer to join a housing team on a temp-to-perm basis , managing a patch of customers across Birmingham and the surrounding areas. This is an excellent opportunity for an Income Officer who is confident managing a full income collection caseload and wants the opportunity to secure a permanent position. The Role: As an Income Officer, you will be responsible for managing rent accounts, reducing arrears and supporting residents to sustain their tenancies. You will manage cases from early intervention through to legal recovery, ensuring a customer-focused approach while achieving income collection targets. The role offers hybrid working , with 1 day per week working from home and the remaining time spent managing your patch, visiting customers and working with colleagues. Key Responsibilities of an Income Officer: Managing a dedicated rent arrears patch across Birmingham and surrounding areas. Managing the full income recovery process from early intervention through to court action. Completing affordability assessments and agreeing sustainable repayment arrangements. Supporting vulnerable residents and identifying appropriate support solutions. Preparing cases for court and attending possession hearings where required. Working with internal teams and external agencies to achieve positive outcomes. Maintaining accurate case records and ensuring compliance with policies and procedures. About You: Previous experience working as an Income Officer within social housing . Experience managing the full income management process . Experience preparing and progressing cases through court and possession proceedings . Strong communication, negotiation and problem-solving skills. The ability to manage a busy patch independently and achieve targets. A full UK driving licence and access to transport is desirable due to patch-based working. Additional Details: Immediate start available. Temporary role with the opportunity to become permanent. Hybrid working arrangement with 1 day from home per week. Patch-based role covering Birmingham and outer Birmingham areas. If you are an experienced Income Officer looking for your next opportunity, we would love to hear from you. If this Income Officer role is of interest, please apply or contact (url removed)
Aug 01, 2026
Contractor
We are currently recruiting for an experienced Income Officer to join a housing team on a temp-to-perm basis , managing a patch of customers across Birmingham and the surrounding areas. This is an excellent opportunity for an Income Officer who is confident managing a full income collection caseload and wants the opportunity to secure a permanent position. The Role: As an Income Officer, you will be responsible for managing rent accounts, reducing arrears and supporting residents to sustain their tenancies. You will manage cases from early intervention through to legal recovery, ensuring a customer-focused approach while achieving income collection targets. The role offers hybrid working , with 1 day per week working from home and the remaining time spent managing your patch, visiting customers and working with colleagues. Key Responsibilities of an Income Officer: Managing a dedicated rent arrears patch across Birmingham and surrounding areas. Managing the full income recovery process from early intervention through to court action. Completing affordability assessments and agreeing sustainable repayment arrangements. Supporting vulnerable residents and identifying appropriate support solutions. Preparing cases for court and attending possession hearings where required. Working with internal teams and external agencies to achieve positive outcomes. Maintaining accurate case records and ensuring compliance with policies and procedures. About You: Previous experience working as an Income Officer within social housing . Experience managing the full income management process . Experience preparing and progressing cases through court and possession proceedings . Strong communication, negotiation and problem-solving skills. The ability to manage a busy patch independently and achieve targets. A full UK driving licence and access to transport is desirable due to patch-based working. Additional Details: Immediate start available. Temporary role with the opportunity to become permanent. Hybrid working arrangement with 1 day from home per week. Patch-based role covering Birmingham and outer Birmingham areas. If you are an experienced Income Officer looking for your next opportunity, we would love to hear from you. If this Income Officer role is of interest, please apply or contact (url removed)
Global Highland is delighted to be recruiting on behalf of a well-established and respected organisation for a Contracts & Procurement Officer. This is an excellent opportunity to join a professional Property Services team where you'll play a key role in ensuring contractors deliver exceptional standards while supporting the procurement of essential goods and services. Offering a hybrid working arrangement, this position provides the flexibility of both office and remote working, alongside the opportunity to contribute to services that have a lasting positive impact on local communities. The Role As Contracts & Procurement Officer, you'll support the effective management of external contractors, ensuring services are delivered safely, efficiently and in line with agreed performance standards. Working closely with colleagues, you'll help maintain a consistent approach to contract management, monitor contractor performance through key performance indicators (KPIs), and provide guidance on contractor-related issues where required. You'll also coordinate procurement activity across the Property Services department, ensuring compliance with procurement policies and legislation. This includes managing procurement exercises through Public Contracts Scotland, supporting continuous improvement of procurement documentation, and contributing to future procurement planning. The role also includes participation in an out-of-hours cover rota, providing support outside normal working hours when required. This commitment is expected to be approximately three times per year and will be planned in advance wherever possible. About You We're looking for someone who is collaborative, organised and committed to delivering high standards. Ideally, you'll have: Experience in a contracts management or procurement role within a public sector or property-related environment, such as housing, facilities management, construction, engineering, property management or health and safety. A sound understanding of public procurement processes and legislation, including experience using Public Contracts Scotland for tenders over 50,000. Experience managing contractors or subcontractors, including monitoring performance against key performance indicators. Strong organisational skills with excellent attention to detail and experience producing formal specifications and documentation. Good working knowledge of Microsoft Office applications. A proactive, team-focused approach with excellent communication and relationship-building skills. If you're looking for a rewarding opportunity where your expertise in contracts and procurement will directly support the delivery of high-quality services across the Highlands, we'd love to hear from you.
Jul 31, 2026
Full time
Global Highland is delighted to be recruiting on behalf of a well-established and respected organisation for a Contracts & Procurement Officer. This is an excellent opportunity to join a professional Property Services team where you'll play a key role in ensuring contractors deliver exceptional standards while supporting the procurement of essential goods and services. Offering a hybrid working arrangement, this position provides the flexibility of both office and remote working, alongside the opportunity to contribute to services that have a lasting positive impact on local communities. The Role As Contracts & Procurement Officer, you'll support the effective management of external contractors, ensuring services are delivered safely, efficiently and in line with agreed performance standards. Working closely with colleagues, you'll help maintain a consistent approach to contract management, monitor contractor performance through key performance indicators (KPIs), and provide guidance on contractor-related issues where required. You'll also coordinate procurement activity across the Property Services department, ensuring compliance with procurement policies and legislation. This includes managing procurement exercises through Public Contracts Scotland, supporting continuous improvement of procurement documentation, and contributing to future procurement planning. The role also includes participation in an out-of-hours cover rota, providing support outside normal working hours when required. This commitment is expected to be approximately three times per year and will be planned in advance wherever possible. About You We're looking for someone who is collaborative, organised and committed to delivering high standards. Ideally, you'll have: Experience in a contracts management or procurement role within a public sector or property-related environment, such as housing, facilities management, construction, engineering, property management or health and safety. A sound understanding of public procurement processes and legislation, including experience using Public Contracts Scotland for tenders over 50,000. Experience managing contractors or subcontractors, including monitoring performance against key performance indicators. Strong organisational skills with excellent attention to detail and experience producing formal specifications and documentation. Good working knowledge of Microsoft Office applications. A proactive, team-focused approach with excellent communication and relationship-building skills. If you're looking for a rewarding opportunity where your expertise in contracts and procurement will directly support the delivery of high-quality services across the Highlands, we'd love to hear from you.
The Role: We are seeking a Pre-Construction Technical Officer to support the successful planning and preparation of major works and investment programmes across a housing portfolio. You will play a pivotal role in ensuring projects are thoroughly scoped, technically robust, compliant, and ready for delivery. Working closely with asset management, commercial and delivery teams, you will be responsible for developing specifications, undertaking technical assessments, carrying out feasibility studies, preparing tender documentation, and ensuring projects comply with all relevant legislation and quality standards before construction begins. Key Responsibilities: Develop technical specifications, project briefs, drawings and schedules of works for planned investment programmes. Undertake property inspections, site surveys and feasibility assessments to inform project planning and delivery. Diagnose building defects and recommend appropriate technical solutions. Prepare preliminary costings, tender documents and procurement information. Ensure all proposed schemes comply with Building Regulations, the Building Safety Act, CDM Regulations and other statutory requirements. Support planned works, regeneration, net-zero, acquisitions and stock investment projects. Maintain project documentation, risk registers and health & safety information. Provide technical input into procurement activities and contractor evaluations. Work collaboratively with residents, consultants, contractors and internal stakeholders to ensure project requirements are fully understood. Champion quality, compliance and continuous improvement throughout the pre-construction process. What We're Looking For: Experience in pre-construction, technical planning, surveying, asset management, or specification-writing roles. Strong knowledge of construction methods, building regulations and compliance requirements. Experience undertaking surveys and diagnosing building defects. Excellent communication, organisational and project management skills. Strong technical writing skills and attention to detail. Good commercial awareness, including understanding quotations, specifications and cost information. A customer-focused approach with the ability to work effectively with residents and stakeholders. Qualifications Required: HNC/HND, NVQ Level 3, or equivalent construction-related experience. Relevant technical or construction qualification such as CIOB, RICS or equivalent desirable. Knowledge of housing compliance, health & safety legislation and Building Regulations. Competency in Microsoft Office and relevant technical software packages, including CAD or asset management systems where applicable.
Jul 31, 2026
Full time
The Role: We are seeking a Pre-Construction Technical Officer to support the successful planning and preparation of major works and investment programmes across a housing portfolio. You will play a pivotal role in ensuring projects are thoroughly scoped, technically robust, compliant, and ready for delivery. Working closely with asset management, commercial and delivery teams, you will be responsible for developing specifications, undertaking technical assessments, carrying out feasibility studies, preparing tender documentation, and ensuring projects comply with all relevant legislation and quality standards before construction begins. Key Responsibilities: Develop technical specifications, project briefs, drawings and schedules of works for planned investment programmes. Undertake property inspections, site surveys and feasibility assessments to inform project planning and delivery. Diagnose building defects and recommend appropriate technical solutions. Prepare preliminary costings, tender documents and procurement information. Ensure all proposed schemes comply with Building Regulations, the Building Safety Act, CDM Regulations and other statutory requirements. Support planned works, regeneration, net-zero, acquisitions and stock investment projects. Maintain project documentation, risk registers and health & safety information. Provide technical input into procurement activities and contractor evaluations. Work collaboratively with residents, consultants, contractors and internal stakeholders to ensure project requirements are fully understood. Champion quality, compliance and continuous improvement throughout the pre-construction process. What We're Looking For: Experience in pre-construction, technical planning, surveying, asset management, or specification-writing roles. Strong knowledge of construction methods, building regulations and compliance requirements. Experience undertaking surveys and diagnosing building defects. Excellent communication, organisational and project management skills. Strong technical writing skills and attention to detail. Good commercial awareness, including understanding quotations, specifications and cost information. A customer-focused approach with the ability to work effectively with residents and stakeholders. Qualifications Required: HNC/HND, NVQ Level 3, or equivalent construction-related experience. Relevant technical or construction qualification such as CIOB, RICS or equivalent desirable. Knowledge of housing compliance, health & safety legislation and Building Regulations. Competency in Microsoft Office and relevant technical software packages, including CAD or asset management systems where applicable.
Aatom Recruitment is looking for Tenant Data Collection Officer on behalf of a Local Authority. Job Title: Tenant Data Collection Officer Contract Duration: 3 Months Hours Per Week: 37 Role Purpose: Identify gaps in data within Housing systems. Gather, record and manage tenant information using a variety of methods, ensuring it is up to date and compliant in all relevant systems. Main Duties and Responsibilities: Maintain accurate and up to date tenant records on various systems, including personal information and tenancy details. Produce reports on tenant data and identify gaps. Gather tenant information through various methods, including surveys, interviews and document reviews. Visit tenants in their homes to obtain the necessary information, adhering to risk assessments and lone working practices at all times. Generate surveys utilising Microsoft Office and web-based forms and liaise with internal colleagues to promote the benefits of completion. Provide excellent customer service, signposting tenants to relevant information as required. Communicate with tenants regarding data collection processes and ensure transparency. Communicate effectively with tenants, stakeholders and internal colleagues to ensure data accuracy and consistency. Ensure proper consent is obtained for data processing activities and manage consent preferences. Apply data minimisation principles to only collect and retain necessary information and ensure data confidentiality and compliance with relevant data protection regulations (e.g. GDPR). Carry out any other duties that are within the scope and grading of the post which could also be requested by the line manager or Head of Service.
Jul 31, 2026
Contractor
Aatom Recruitment is looking for Tenant Data Collection Officer on behalf of a Local Authority. Job Title: Tenant Data Collection Officer Contract Duration: 3 Months Hours Per Week: 37 Role Purpose: Identify gaps in data within Housing systems. Gather, record and manage tenant information using a variety of methods, ensuring it is up to date and compliant in all relevant systems. Main Duties and Responsibilities: Maintain accurate and up to date tenant records on various systems, including personal information and tenancy details. Produce reports on tenant data and identify gaps. Gather tenant information through various methods, including surveys, interviews and document reviews. Visit tenants in their homes to obtain the necessary information, adhering to risk assessments and lone working practices at all times. Generate surveys utilising Microsoft Office and web-based forms and liaise with internal colleagues to promote the benefits of completion. Provide excellent customer service, signposting tenants to relevant information as required. Communicate with tenants regarding data collection processes and ensure transparency. Communicate effectively with tenants, stakeholders and internal colleagues to ensure data accuracy and consistency. Ensure proper consent is obtained for data processing activities and manage consent preferences. Apply data minimisation principles to only collect and retain necessary information and ensure data confidentiality and compliance with relevant data protection regulations (e.g. GDPR). Carry out any other duties that are within the scope and grading of the post which could also be requested by the line manager or Head of Service.
Make a Real Difference Every Day At Peabody, we help vulnerable people live safely and independently. We're looking for a Specialist Housing Officer - Agency Managed to oversee housing services delivered by partner organisations and ensure residents receive an excellent service. The Role You'll: Monitor the performance of managing agents and support providers Build strong relationships with residents and partners Carry out inspections, audits and compliance checks Manage tenancy, property and repair issues Help create safe, well-managed communities About You You'll have: Experience in housing management, supported housing or a similar customer-facing role Knowledge of housing legislation and good practice Strong communication and problem-solving skills Experience managing partner or contractor performance A full UK driving licence and access to your own vehicle Why Peabody? Up to 30 days' annual leave + bank holidays Up to 10% pension contribution 4x salary life assurance Flexible benefits and employee discounts Two paid volunteering days each year Please note: An enhanced DBS check is required. Peabody cannot offer sponsorship for this role. If you're passionate about improving lives through high-quality housing services, we'd love to hear from you. Apply with your anonymised CV and supporting statement today.
Jul 31, 2026
Full time
Make a Real Difference Every Day At Peabody, we help vulnerable people live safely and independently. We're looking for a Specialist Housing Officer - Agency Managed to oversee housing services delivered by partner organisations and ensure residents receive an excellent service. The Role You'll: Monitor the performance of managing agents and support providers Build strong relationships with residents and partners Carry out inspections, audits and compliance checks Manage tenancy, property and repair issues Help create safe, well-managed communities About You You'll have: Experience in housing management, supported housing or a similar customer-facing role Knowledge of housing legislation and good practice Strong communication and problem-solving skills Experience managing partner or contractor performance A full UK driving licence and access to your own vehicle Why Peabody? Up to 30 days' annual leave + bank holidays Up to 10% pension contribution 4x salary life assurance Flexible benefits and employee discounts Two paid volunteering days each year Please note: An enhanced DBS check is required. Peabody cannot offer sponsorship for this role. If you're passionate about improving lives through high-quality housing services, we'd love to hear from you. Apply with your anonymised CV and supporting statement today.
Marks Consulting Partners are currently looking for a Housing Options Manager to work with one of our Local Authority clients. What the Job Will Be Doing Managing and supporting a team of Housing Options and Homelessness Officers. Overseeing homelessness assessments and statutory decisions under Part VII of the Housing Act 1996. Ensuring compliance with the Homelessness Reduction Act 2017, the Homelessness Code of Guidance and all relevant legislation. Monitoring caseloads, KPIs, service standards and customer outcomes. Providing technical guidance on complex homelessness cases, including eligibility, priority need, intentional homelessness and local connection. Reviewing the quality and accuracy of Section 184 decision letters, Personalised Housing Plans and case records. Managing escalated complaints, legal challenges and high-risk cases. Developing and implementing effective homelessness prevention and relief strategies. Working closely with internal departments, Registered Providers, support agencies and external partners. Supporting the effective use and procurement of temporary accommodation and private rented sector options. Producing performance reports and identifying opportunities for continuous service improvement. Managing staff performance, supervision, training, development and absence management. Ensuring safeguarding concerns are identified, recorded and escalated appropriately. What You Will Need Previous management experience within a Housing Options or Homelessness service. Strong knowledge of Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017. Experience managing complex homelessness assessments and statutory decision-making. Excellent understanding of homelessness prevention, relief and temporary accommodation duties. Experience managing performance, KPIs and operational service delivery. Ability to lead, motivate and develop high-performing teams. Strong communication, organisational and decision-making skills. Experience managing complaints, legal challenges and complex casework. Good understanding of safeguarding, equality legislation and data protection. Previous experience working within a Local Authority Housing Service.
Jul 31, 2026
Contractor
Marks Consulting Partners are currently looking for a Housing Options Manager to work with one of our Local Authority clients. What the Job Will Be Doing Managing and supporting a team of Housing Options and Homelessness Officers. Overseeing homelessness assessments and statutory decisions under Part VII of the Housing Act 1996. Ensuring compliance with the Homelessness Reduction Act 2017, the Homelessness Code of Guidance and all relevant legislation. Monitoring caseloads, KPIs, service standards and customer outcomes. Providing technical guidance on complex homelessness cases, including eligibility, priority need, intentional homelessness and local connection. Reviewing the quality and accuracy of Section 184 decision letters, Personalised Housing Plans and case records. Managing escalated complaints, legal challenges and high-risk cases. Developing and implementing effective homelessness prevention and relief strategies. Working closely with internal departments, Registered Providers, support agencies and external partners. Supporting the effective use and procurement of temporary accommodation and private rented sector options. Producing performance reports and identifying opportunities for continuous service improvement. Managing staff performance, supervision, training, development and absence management. Ensuring safeguarding concerns are identified, recorded and escalated appropriately. What You Will Need Previous management experience within a Housing Options or Homelessness service. Strong knowledge of Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017. Experience managing complex homelessness assessments and statutory decision-making. Excellent understanding of homelessness prevention, relief and temporary accommodation duties. Experience managing performance, KPIs and operational service delivery. Ability to lead, motivate and develop high-performing teams. Strong communication, organisational and decision-making skills. Experience managing complaints, legal challenges and complex casework. Good understanding of safeguarding, equality legislation and data protection. Previous experience working within a Local Authority Housing Service.
Job Title: Community Safety Partner Type: Temporary Location: South Wales Salary: £32,591 - £33,971 salary equivalent Hours: Full Time BRC are working closely with a respected housing association to recruit a Community Safety Partner on a temporary basis. This is an excellent opportunity for an experienced housing professional with a passion for tackling anti-social behaviour, supporting tenancy sustainment, and creating safer communities. This role involves Working alongside internal teams and external partners to deliver an effective, trauma-informed and restorative community safety service. You will investigate anti-social behaviour, support tenants, and work proactively to resolve issues while promoting safe and sustainable communities. Duties: Investigate reports of anti-social behaviour and implement appropriate interventions. Work collaboratively with Police, Local Authorities and partner agencies to resolve community safety issues. Support victims of ASB by providing advice, updates and guidance throughout investigations. Refer vulnerable tenants and perpetrators to relevant support agencies where appropriate. Develop and deliver initiatives to reduce anti-social behaviour and improve community safety. Investigate environmental issues including fly tipping and coordinate enforcement action where required. Install and maintain ASB monitoring equipment, including CCTV and noise monitoring devices. Maintain accurate case records and ensure GDPR compliance. Work closely with internal teams to promote tenancy sustainment and improve customer outcomes. Requirements: Experience managing anti-social behaviour cases within housing or a community safety environment. Knowledge of anti-social behaviour legislation and the Renting Homes (Wales) Act. Experience working with external agencies including Police and Local Authorities. Strong communication, conflict resolution and problem-solving skills. Experience of restorative and trauma-informed approaches is desirable. Full UK driving licence and access to a vehicle. For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Jul 31, 2026
Contractor
Job Title: Community Safety Partner Type: Temporary Location: South Wales Salary: £32,591 - £33,971 salary equivalent Hours: Full Time BRC are working closely with a respected housing association to recruit a Community Safety Partner on a temporary basis. This is an excellent opportunity for an experienced housing professional with a passion for tackling anti-social behaviour, supporting tenancy sustainment, and creating safer communities. This role involves Working alongside internal teams and external partners to deliver an effective, trauma-informed and restorative community safety service. You will investigate anti-social behaviour, support tenants, and work proactively to resolve issues while promoting safe and sustainable communities. Duties: Investigate reports of anti-social behaviour and implement appropriate interventions. Work collaboratively with Police, Local Authorities and partner agencies to resolve community safety issues. Support victims of ASB by providing advice, updates and guidance throughout investigations. Refer vulnerable tenants and perpetrators to relevant support agencies where appropriate. Develop and deliver initiatives to reduce anti-social behaviour and improve community safety. Investigate environmental issues including fly tipping and coordinate enforcement action where required. Install and maintain ASB monitoring equipment, including CCTV and noise monitoring devices. Maintain accurate case records and ensure GDPR compliance. Work closely with internal teams to promote tenancy sustainment and improve customer outcomes. Requirements: Experience managing anti-social behaviour cases within housing or a community safety environment. Knowledge of anti-social behaviour legislation and the Renting Homes (Wales) Act. Experience working with external agencies including Police and Local Authorities. Strong communication, conflict resolution and problem-solving skills. Experience of restorative and trauma-informed approaches is desirable. Full UK driving licence and access to a vehicle. For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Complaints Lead - Housing I am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services. This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code. The Role As Complaints Lead, you will take responsibility for the effective management of Stage 1 complaints, Stage 2 complaints and Members' Enquiries. You will act as the principal point of expertise for housing complaints, providing guidance and constructive challenge to managers and operational teams while ensuring residents receive fair, timely, empathetic and evidence-based responses. You will also use resident feedback and complaint data to identify recurring issues, improve services and reduce avoidable complaint escalations. Key Responsibilities Leading and overseeing Stage 1 complaints, Stage 2 complaints and Members' Enquiries Managing and supporting a team of three Complaints Officers Monitoring response times, quality standards and customer outcomes Reviewing complex, sensitive and high-risk complaints Supporting managers with investigations and appropriate resolutions Ensuring complaint actions, commitments and service recovery measures are completed Maintaining compliance with the Housing Ombudsman Complaint Handling Code Supporting Ombudsman investigations, determinations, orders and recommendations Leading annual complaint self-assessments and assurance activity Identifying trends, recurring issues, root causes and emerging risks Producing performance, insight and thematic reports for senior leaders Translating resident feedback into measurable service improvement actions Improving complaint handling capability across housing, repairs, customer services and contractor teams Maintaining accurate complaint records, action trackers and assurance evidence About You To be considered for this position, you will need significant experience managing complaints, investigations or customer feedback within housing, the public sector or another regulated environment. You should also be able to demonstrate: Experience handling complex Stage 1 and Stage 2 housing complaints Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience managing Members' Enquiries and politically sensitive cases Excellent complaint investigation and resolution skills Experience analysing complaint data and identifying improvement opportunities The ability to produce clear reports and present findings to senior stakeholders Experience developing complaint policies, procedures and quality assurance frameworks Strong stakeholder management and influencing skills The confidence to challenge poor performance constructively Strong Microsoft Excel, PowerPoint and performance-reporting skills Previous team management or leadership experience The successful candidate will be resident-focused, resilient and confident when managing challenging situations. You will be able to balance empathy and fairness with accountability, governance and the need to deliver meaningful service improvements. Why Apply? This is an opportunity to take ownership of an important housing complaints function and make a visible impact on resident experience. You will join an organisation committed to improving complaint handling, strengthening accountability and using resident feedback to drive lasting improvements across its housing services. To apply, please send your updated CV or contact me directly for a confidential discussion.
Jul 31, 2026
Contractor
Complaints Lead - Housing I am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services. This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code. The Role As Complaints Lead, you will take responsibility for the effective management of Stage 1 complaints, Stage 2 complaints and Members' Enquiries. You will act as the principal point of expertise for housing complaints, providing guidance and constructive challenge to managers and operational teams while ensuring residents receive fair, timely, empathetic and evidence-based responses. You will also use resident feedback and complaint data to identify recurring issues, improve services and reduce avoidable complaint escalations. Key Responsibilities Leading and overseeing Stage 1 complaints, Stage 2 complaints and Members' Enquiries Managing and supporting a team of three Complaints Officers Monitoring response times, quality standards and customer outcomes Reviewing complex, sensitive and high-risk complaints Supporting managers with investigations and appropriate resolutions Ensuring complaint actions, commitments and service recovery measures are completed Maintaining compliance with the Housing Ombudsman Complaint Handling Code Supporting Ombudsman investigations, determinations, orders and recommendations Leading annual complaint self-assessments and assurance activity Identifying trends, recurring issues, root causes and emerging risks Producing performance, insight and thematic reports for senior leaders Translating resident feedback into measurable service improvement actions Improving complaint handling capability across housing, repairs, customer services and contractor teams Maintaining accurate complaint records, action trackers and assurance evidence About You To be considered for this position, you will need significant experience managing complaints, investigations or customer feedback within housing, the public sector or another regulated environment. You should also be able to demonstrate: Experience handling complex Stage 1 and Stage 2 housing complaints Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience managing Members' Enquiries and politically sensitive cases Excellent complaint investigation and resolution skills Experience analysing complaint data and identifying improvement opportunities The ability to produce clear reports and present findings to senior stakeholders Experience developing complaint policies, procedures and quality assurance frameworks Strong stakeholder management and influencing skills The confidence to challenge poor performance constructively Strong Microsoft Excel, PowerPoint and performance-reporting skills Previous team management or leadership experience The successful candidate will be resident-focused, resilient and confident when managing challenging situations. You will be able to balance empathy and fairness with accountability, governance and the need to deliver meaningful service improvements. Why Apply? This is an opportunity to take ownership of an important housing complaints function and make a visible impact on resident experience. You will join an organisation committed to improving complaint handling, strengthening accountability and using resident feedback to drive lasting improvements across its housing services. To apply, please send your updated CV or contact me directly for a confidential discussion.
