114 jobs found

A reputable Housing Provider within Local Government is seeking an experienced Dispute Resolution Officer to join its Housing Hub. This is an excellent opportunity for someone with experience in housing complaints, customer resolution or dispute management who is passionate about delivering outstanding customer service while driving continuous service improvement. Location: West London Rate of Pay: 23.00 - 23.94 per hour (PAYE) Contract: Temporary / Ongoing Working Pattern: Hybrid (x2 Days Office) Working closely with residents, operational teams and senior stakeholders, you'll investigate complex complaints , manage Ombudsman enquiries and ensure fair, timely and transparent outcomes in line with the Housing Ombudsman's Complaint Handling Code. Reporting to the Manager, you'll manage a varied caseload of complaints and enquiries from initial receipt through to resolution, ensuring excellent customer service and compliance with regulatory standards. Key Responsibilities Manage housing complaints , enquiries and disputes from receipt through to resolution. Investigate complex and multi-service complaints , ensuring fair, robust and timely outcomes. Draft high-quality Stage 1 , Stage 2 and Member enquiry responses . Respond to Housing Ombudsman enquiries and support Ombudsman investigations. Ensure all complaints are managed in accordance with the Housing Ombudsman's Complaint Handling Code . Liaise with Housing Officers, Repairs Teams, Contractors and internal departments to gather information and resolve cases . Monitor follow-up actions and ensure works are completed within agreed timescales. Meet with residents, including carrying out home visits where required, to support dispute resolution. Keep residents informed throughout the complaints process and manage expectations. Challenge service areas where standards have not been met and drive accountability. Analyse complaint trends and identify opportunities for service improvement. Contribute to performance reporting and lessons learned across the service. Maintain accurate records , audit trails and case management information. Manage a busy and varied caseload while consistently achieving KPIs and service standards. Support policy development, service reviews and continuous improvement initiatives. About You We're looking for someone who can confidently manage complex complaints while building positive relationships with residents and stakeholders. You will have Previous experience working within Housing Complaints, Dispute Resolution, Resident Services or Customer Resolution. Experience working within a Local Authority, Housing Association or Social Housing environment. Strong understanding of the Housing Ombudsman's Complaint Handling Code. Experience investigating complex complaints involving multiple service areas. Excellent written communication skills with experience drafting detailed complaint responses. Strong verbal communication and stakeholder management skills. Excellent negotiation and conflict resolution abilities. Experience managing a high-volume caseload and competing priorities. Experience using housing management or case management systems. Proficient IT skills, including Microsoft Office. Desirable Experience Experience responding to Housing Ombudsman investigations. Knowledge of social housing legislation and regulation. Experience working with repairs and maintenance services. Experience producing management information and performance reports. CIH qualification or working towards one. Ideal Backgrounds Candidates may currently be working as Dispute Resolution Officer, Housing Complaints Officer, Complaints Officer, Customer Resolution Officer, Resident Resolution Officer, Resident Services Officer, Ombudsman Liaison Officer, Customer Relations Officer, Housing Officer (with complaints experience), Complaints & Enquiries Officer Apply Today If you have experience resolving complex housing complaints and want to play a key role in improving services for residents, we'd love to hear from you.

Visiting & Tenancy Sustainment Officer Location: Wembley, Brent (Site-Based Role) Rate: £20.08 per hour PAYE £26.44 per hour Ltd/Umbrella Contract: Ongoing Temporary Assignment Start Date: Immediate Start Available About the Role We are currently recruiting for an experienced Visiting & Tenancy Sustainment Officer to join a busy Housing team within a London Borough based in Brent . This is an excellent opportunity for a housing professional with a strong background in tenancy management, tenancy sustainment, resident engagement, and safeguarding. This role is primarily site-based , with extensive travel across the borough visiting council tenants in their homes. As such, candidates must hold a full driving licence and have access to a vehicle . There is only limited opportunity to work from home . As the face of the council, you will play a vital role in delivering outstanding resident-focused services, supporting vulnerable tenants, identifying risks, and helping residents sustain successful tenancies. Key Responsibilities Lead and deliver a programme of home visits to council tenants across Brent. Complete detailed tenancy visit assessments and prescribed data collection forms. Conduct dynamic risk assessments within residents' homes, identifying health and safety concerns, including fire risks and evacuation challenges. Identify and address issues relating to damp, mould, disrepair, and poor property conditions, referring cases to relevant teams as appropriate. Provide residents with advice and realistic expectations regarding repairs and maintenance issues. Identify and report suspected tenancy fraud or breaches of tenancy conditions. Promote fire safety awareness, including testing smoke alarms and carbon monoxide devices. Identify vulnerabilities, safeguarding concerns, abuse, neglect, or welfare risks and ensure appropriate referrals and support are in place. Essential Requirements Knowledge & Qualifications Strong understanding of social housing and housing management services. Knowledge of landlord responsibilities and safeguarding obligations. CIH Level 3 qualification (or above) or equivalent housing management experience. Knowledge of Health & Safety legislation, Fire Safety, Welfare and Employment issues. Understanding of GDPR and data protection requirements. Experience Previous experience working within a housing association, local authority, ALMO, or similar housing environment. Direct experience in a Visiting Officer, Tenancy Sustainment Officer, Housing Officer, Neighbourhood Officer, Resident Services Officer, or equivalent housing management role . Experience supporting vulnerable residents and managing complex tenancy issues. Experience carrying out home visits and resident assessments. Candidate Profile We are seeking a proactive and compassionate housing professional who can confidently work in residents' homes, identify support needs, manage risk, and deliver high-quality tenancy sustainment services. You will have a proven track record within social housing and be comfortable working independently across a designated patch. Please note: This role requires extensive travel across Brent and is predominantly site-based. Access to a car is essential, and home working opportunities are very limited.

Facilities Officer Location: PL19 0Z Devon Pay Rate: 14.82 per hour PAYE Hours: Monday - Friday, 9:00am - 5:00pm Contract: Temporary Contract About the Role We are looking for a Facilities Officer to support the effective maintenance and operation of a busy office campus in Tavistock. This is a hands on, varied role that will involve carrying out planned and reactive maintenance, supporting health and safety compliance, and ensuring facilities are safe, clean, and well presented for staff and visitors. The successful candidate will have experience in building maintenance and facilities management, with practical skills across one or more trades such as plumbing, carpentry, electrical maintenance, or general building repairs. Key Responsibilities Carry out a wide range of internal and external repair and maintenance tasks across office buildings and grounds. Complete planned preventative maintenance and respond to reactive maintenance requests. Perform basic plumbing, carpentry, electrical, and general building maintenance works in line with qualifications and experience. Prioritise and action facilities helpdesk requests based on urgency and operational impact. Conduct Portable Appliance Testing (PAT) and maintain accurate records. Identify, report, and resolve health and safety hazards. Liaise with contractors and ensure all relevant documentation, risk assessments, and safety procedures are in place before work commences. Assist with meeting room setups and ensure facilities are presented to a high standard. Support fire safety procedures, including alarm testing, equipment checks, and Fire Warden duties. Maintain key management and support access control systems. Build strong working relationships with staff, visitors, contractors, and suppliers. About You To be successful in this role, you will have: Previous experience in facilities management, property maintenance, or a similar environment. A trade qualification or proven experience in a building trade such as plumbing, carpentry, electrical work, or general maintenance. Knowledge of health and safety regulations and safe working practices. Strong organisational skills with the ability to manage multiple priorities. Good IT skills and the ability to use maintenance management systems. Excellent communication and customer service skills. A proactive and flexible approach to work. Strong problem-solving abilities and the confidence to work independently when required. If you're interested in this opportunity, please apply to this advert and Kim will be in touch. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're seeking a Maintenance Officer to help us achieve our goals. Joining us at Verwood House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Reporting to the Maintenance Officer, the maintenance team makes sure that we have a clean and well-maintained environment so that residents feel at home and staff can do their jobs well. We offer our colleagues A competitive salary and benefits package 4 weeks holiday plus Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people. What you'll be doing Ensure the home and grounds are kept in a good state of repair and residents have access to all appropriate areas Compliance with Health and Safety legislation throughout the home, including reporting of H&S incidents Carry out day to day repairs and some refurbishment activity to maintain standards in the care home Actively engage with staff, relatives and families as part of the care home team and regularly engage with residents Ensuring that regular safety checks and servicing is carried out on all equipment and accurate records are kept. Having excellent communication with the Home Manager and also the Residents Could you be part of our team? About You: Proven experience in maintenance and repair work Strong troubleshooting and problem-solving skills Ability to operate hand and power tools safely and effectively Excellent communication and teamwork abilities Able to demonstrate Health and Safety awareness through discussion To share our values and demonstrate them at all times "Can-Do" flexible team worker, problem fixer, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Verwood House Verwood House is a luxurious care home in Verwood, Dorset, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.

Job Title: Office Manager Location: Leatherhead Salary: £32-£35K dependent on experience Job Type: Permanent, Full Time About us: ConservAqua is a dynamic and growing water retailer dedicated to delivering exceptional service and innovative solutions to our clients. We offer a bespoke service that lowers consumption, reduces bills, and improves the environmental footprint of businesses. Headed by a team with extensive experience in the water industry and utilities sector, our simple, transparent, no-nonsense approach means we offer highly competitive pricing for water and sewerage services. Water efficiency is at the heart of our business, and we work with clients to develop a strategic, efficient plan that uses technology and innovation to drive down bills through reduced water usage, reduced effluent discharge, and reduced surface water drainage. About the role: We are seeking a proactive and highly organised Office Manager to oversee the day-to-day operations of our office and provide administrative support across the business in a fast-paced, growing environment. This role is central to ensuring the smooth operation of the office and providing administrative support across all departments. The successful candidate will coordinate office facilities, company purchasing, fleet administration, HR processes and business operations, while supporting managers with key people processes and ensuring internal systems and procedures are maintained efficiently. Administration Management: Oversee the smooth day-to-day running of the office and provide administrative support across the business. Support managers with recruitment administration, onboarding, probation reviews and quarterly performance reviews. Maintain accurate HR records and ensure employee documentation is up to date. Coordinate holidays, absence records and other HR administration. Manage company purchasing, including office supplies, stationery, uniforms and equipment. Arrange company travel, including hotels, rail travel and other business bookings. Identify opportunities to improve administrative processes and increase efficiency. Work collaboratively with all departments, providing a proactive and solution-focused approach to business support. Facilities/Fleet Management: Manage the company's fleet administration, including MOTs, servicing, repairs, insurance, road tax and vehicle documentation. Maintain records for employees using their own vehicles for business purposes, ensuring insurance, MOTs and driving licence checks remain valid. Coordinate company mobile phones, IT equipment and telephony requirements, including joiners, leavers and supplier liaison. Oversee company credit card administration and monitor expenditure in line with company procedures. About you: Previous experience in an Office Manager, Office Coordinator or Business Support role. Experience supporting HR administration, including onboarding and employee lifecycle processes. Excellent organisational and time management skills with the ability to prioritise a varied workload. Strong communication and interpersonal skills with the confidence to work across all levels of the business. Experience coordinating suppliers, facilities or fleet administration would be advantageous. Proactive, adaptable and able to work under pressure while maintaining attention to detail. What we offer: Free on-site parking Private BUPA healthcare (available after successful completion of probation), including optical and therapy benefits 20 days annual leave plus bank holidays, with an additional day's leave for your birthday and your child's first birthday Perks at Work employee benefits platform Financial wellbeing programme with access to independent financial advisers Salary sacrifice schemes Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Office Manager, Office Coordinator, Business Support Manager, Operations Administrator, HR Administrator, Facilities Coordinator, Fleet Administrator, Business Support Officer, Administration Officer, Senior Administrator, Executive Assistant, Office Supervisor

Customer Service Resolution Officer Location: Stafford (Office Based) Salary: 15.00 - 20.00 per hour (depending on payment type) Contract: Temporary (with potential opportunities available) Hours: Full-time - 36 hours per week Following opening hours: Monday to Thursday: 8:30am to 5:00pm Friday: 8:30am to 4:00pm Are you passionate about delivering outstanding customer service? Sellick Partnership are supporting a well-established housing association to recruit a proactive and customer-focused Customer Service Resolution Officer to join their Customer Experience team in Stafford. If you're an experienced customer service professional who enjoys solving problems, supporting customers through challenging situations and making a genuine difference, we'd love to hear from you. This is a varied and rewarding role where you'll be the first point of contact for customers, taking ownership of enquiries and resolving issues quickly and effectively while delivering an exceptional customer experience. The Role As a Customer Service Resolution Officer, you'll provide a high-quality first-contact resolution service across a range of communication channels. You'll work closely with colleagues across the organisation to resolve enquiries, coordinate repairs, support customers through complaints and ensure every interaction reflects our commitment to excellent customer service. You'll play a key role in helping the organisation achieve its priorities by: Delivering more for our customers. Supporting the delivery of high-quality housing services. Contributing to a positive and inclusive workplace culture. Helping drive continuous service improvement. Delivering an outstanding customer experience every day. Key Responsibilities In this role, you will: Deliver an exceptional first-contact resolution service via telephone, email and other communication channels. Take ownership of customer enquiries, resolving issues wherever possible at the first point of contact. Provide a professional, friendly and empathetic service, putting customers at the heart of every interaction. Accurately record customer contacts, ensuring all information, actions and follow-up work are completed in line with procedures. Coordinate the Same Day Repairs Service by effectively scheduling and utilising repair resources. Manage repair appointments and support workflows including Damp, Mould and Condensation follow-on works. Recognise vulnerable customers and identify safeguarding concerns, domestic abuse, anti-social behaviour or unsafe properties, escalating concerns immediately through the appropriate channels. Essential Previous experience working within a customer service environment. A genuine customer-first approach with a passion for delivering outstanding service. Excellent communication skills, both written and verbal. Strong empathy, patience and the ability to build rapport with a wide range of customers. Excellent problem-solving skills with the confidence to make informed decisions. The ability to remain calm and professional when dealing with difficult or emotional situations. Strong organisational skills and the ability to multitask in a busy environment. Good IT skills with the ability to learn new systems quickly. A positive attitude, resilience and enthusiasm. The ability to work collaboratively within a team while taking ownership of your own workload. A commitment to equality, diversity and inclusion. Desirable Experience working within a contact centre or housing environment. Experience coordinating repairs or property maintenance services. Knowledge of social housing and the challenges facing the sector. Understanding of the diverse needs of customers and vulnerable individuals. Experience identifying service improvements and contributing to continuous improvement initiatives. Additional Responsibilities As part of this role, you'll also: Promote a positive Health and Safety culture and ensure all policies and procedures are followed. Maintain the highest standards of confidentiality and comply fully with GDPR and Data Protection legislation. Complete all mandatory training relevant to your role. Undertake any other reasonable duties appropriate to the role as required by the business. You'll also be comfortable working at pace, adapting to changing priorities and communicating effectively with customers and colleagues across the organisation. If you're passionate about delivering exceptional customer service, enjoy solving problems and want to be part of a team that puts customers first, we'd love to hear from you. Apply today or contact Josh Meek at Sellick Partnership Ltd Derby officer for further information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Customer Service Resolution Officer Stafford £15.65ph Full time Office Based This Customer Service Resolution Officer role plays an integral part in Customer Experience Directorate which enables the operational delivery of the following organisational priorities: Delivering more for our customers Having the capacity to build more homes Being a great place to work for our colleagues Being a financially resilient business Being a key influencer in the region Responsibilities : To provide a high-quality first contact resolution service to customers via a range of communication methods, in a friendly and professional manner. Maintaining a flexible approach to covering the opening hours of the business. To demonstrate HPG s values by putting customers first, displaying professionalism, empathy and efficiency while resolving all enquiries at first point of contact, providing a service that the business is proud of. To be responsible for ensuring all communication with customers is recorded accurately, including categorisation, and that all follow up work is acted upon timely and in line with procedure. To be responsible for delivering the Same Day Repairs Service by effectively utilising the DLO resources, to stay and repair. To be responsible for delivering a range of processes/ workflows, to support service delivery for the business such as Damp, Mould & Condensation follow on works or scheduling of works orders. To ensure that all customer enquiries are managed in line with the Quality Framework, to ensure excellent level of service is delivered to all customers. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

About The role The key purpose of this role is to conduct occupancy inspections of temporary accommodations provided by the Councils for homeless households. In addition, you will be performing checks, this role will manage the innovative inspection TA checker being developed by the Council. Your responsibilities include liaising with landlords to ensure compliance with their obligations, including standards of repairs and maintenance. The position requires an organised individual who can communicate effectively, conduct inspections at multiple sites. We want people who thrive on providing excellent services to homeless households and act as a contact point for accommodation providers working with the Council. Additional duties include addressing any repair issues, assessing accommodation suitability under the 1996 Housing Act (as amended), responding to safeguarding concerns, overseeing legal matters related to occupancy and handling unauthorised occupants. For this role, you will need to have knowledge of temporary Accommodation provision. You will need access to a car and have a driving license for this role. Essential qualifications, skills and experience Strong communication, mediation and interpersonal skills. Experience of carrying out property inspections and knowledge of housing standards. Track record of dealing with landlords and providers. Experience in conducting suitability assessments and providing ongoing housing support to individuals and families. Knowledge of relevant Temporary Accommodation regulations and standards. Ability to work independently and as part of a team.

Complaints Lead - Housing I am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services. This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code. The Role As Complaints Lead, you will take responsibility for the effective management of Stage 1 complaints, Stage 2 complaints and Members' Enquiries. You will act as the principal point of expertise for housing complaints, providing guidance and constructive challenge to managers and operational teams while ensuring residents receive fair, timely, empathetic and evidence-based responses. You will also use resident feedback and complaint data to identify recurring issues, improve services and reduce avoidable complaint escalations. Key Responsibilities Leading and overseeing Stage 1 complaints, Stage 2 complaints and Members' Enquiries Managing and supporting a team of three Complaints Officers Monitoring response times, quality standards and customer outcomes Reviewing complex, sensitive and high-risk complaints Supporting managers with investigations and appropriate resolutions Ensuring complaint actions, commitments and service recovery measures are completed Maintaining compliance with the Housing Ombudsman Complaint Handling Code Supporting Ombudsman investigations, determinations, orders and recommendations Leading annual complaint self-assessments and assurance activity Identifying trends, recurring issues, root causes and emerging risks Producing performance, insight and thematic reports for senior leaders Translating resident feedback into measurable service improvement actions Improving complaint handling capability across housing, repairs, customer services and contractor teams Maintaining accurate complaint records, action trackers and assurance evidence About You To be considered for this position, you will need significant experience managing complaints, investigations or customer feedback within housing, the public sector or another regulated environment. You should also be able to demonstrate: Experience handling complex Stage 1 and Stage 2 housing complaints Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience managing Members' Enquiries and politically sensitive cases Excellent complaint investigation and resolution skills Experience analysing complaint data and identifying improvement opportunities The ability to produce clear reports and present findings to senior stakeholders Experience developing complaint policies, procedures and quality assurance frameworks Strong stakeholder management and influencing skills The confidence to challenge poor performance constructively Strong Microsoft Excel, PowerPoint and performance-reporting skills Previous team management or leadership experience The successful candidate will be resident-focused, resilient and confident when managing challenging situations. You will be able to balance empathy and fairness with accountability, governance and the need to deliver meaningful service improvements. Why Apply? This is an opportunity to take ownership of an important housing complaints function and make a visible impact on resident experience. You will join an organisation committed to improving complaint handling, strengthening accountability and using resident feedback to drive lasting improvements across its housing services. To apply, please send your updated CV or contact me directly for a confidential discussion.

Housing Maintenance Assistant 2x roles Covering locations across Bedfordshire & OxfordshireUp to £28,000 (including £2,000 car allowance) Full Time, Permanent An exciting opportunity has arisen for an organised and customer-focused Maintenance assistant to support the upkeep of our clients Independent Living centres. This will be across Bedfordshire and Oxfordshire so a Full UK driving licence and access to your own vehicle is essential. This is a varied, hands-on position where you'll help ensure properties and communal spaces remain safe, clean and well maintained. Working independently, you'll carry out routine repairs, oversee maintenance activities and play an important role in delivering a positive living environment for residents. Key Responsibilities: Complete a range of minor repairs and planned maintenance tasks across communal areas and residents' homes. Organise and prioritise maintenance work to ensure timely completion. Carry out regular inspections of schemes, identifying maintenance issues and reporting any concerns. Help maintain compliance with health and safety requirements. Liaise with and monitor external contractors working on site. Keep accurate records of repairs and follow up on outstanding works where required. Build positive relationships with residents, colleagues and contractors through clear communication. Seek resident feedback to help improve services and identify opportunities for enhancement. The Ideal Candidate: Practical experience carrying out general maintenance or property repairs. Full UK driving licence and access to a vehicle. Strong organisational skills with the ability to manage your own workload. Excellent communication and interpersonal skills. A customer-first approach and commitment to delivering a high standard of service. Confidence using IT systems to record work and manage tasks. The ability to work independently and use your initiative. Please note: Enhanced DBS check (required for the successful candidate).

Housing Compliance Administrator - FLAGEL Experience Essential I am recruiting for an experienced Housing Compliance Administrator to join a busy asset compliance team within a social housing organisation. This is not a general administration position . Applicants must have previous experience working within a social housing compliance function and practical knowledge of the FLAGEL compliance areas . Candidates without this experience will not be considered. The Role You will provide specialist administrative support across statutory housing compliance, ensuring property safety records, works orders, appointments, certificates and compliance trackers are accurate, complete and kept up to date. You will work closely with compliance officers, contractors and internal property teams to monitor outstanding actions, chase overdue works and identify gaps that could place the organisation at risk of non-compliance. Key Responsibilities Providing administrative support across the FLAGEL compliance workstreams Updating housing compliance systems, databases and trackers Raising works orders using the correct compliance codes and job descriptions Scheduling statutory inspections, servicing appointments and remedial works Monitoring outstanding, overdue and out-of-target compliance actions Chasing contractors for appointments, updates, certificates and completion evidence Reviewing records to identify missing, expired or inconsistent compliance information Recording delays, variations, access issues, remedial actions and quality-control information Completing and closing works orders accurately Maintaining clear audit trails and evidence for assurance purposes Collating compliance performance data and producing routine reports Responding to queries from contractors and internal housing teams Escalating potential compliance failures, access issues and overdue safety works Supporting the team to ensure homes remain safe and legally compliant Essential Experience Applicants must have: Previous experience as a Compliance Administrator, Asset Compliance Assistant or Compliance Coordinator within social housing Practical experience working across the FLAGEL compliance areas Knowledge of housing landlord compliance obligations Experience maintaining statutory compliance records and trackers Experience raising, monitoring and closing compliance works orders Experience coordinating inspections, servicing and remedial works Experience chasing contractors for certificates and completion evidence The ability to recognise missing, expired or non-compliant records Strong knowledge of compliance data, audit trails and document control Excellent accuracy and attention to detail Strong Microsoft Excel, Outlook and Word skills Experience must include exposure to areas such as: Fire safety Legionella and water hygiene Asbestos Gas safety Electrical safety Lifts General administration, customer service or repairs administration experience without direct social housing FLAGEL compliance experience will not be sufficient. To apply, please send me your updated CV clearly outlining your experience across the FLAGEL compliance workstreams.

Property Management Services Officer Location: Newham Rate: 22.79 per hour PAYE or 29.75 per hour Umbrella Working Arrangements : Hybrid working arrangements, working from home and office based Contract: Temporary, 3 months initially with view for further extension thereafter Are you an experienced housing professional with a passion for supporting vulnerable residents and delivering excellent tenancy management services? We are recruiting for a Property Management Services Officer to join a busy and dynamic Temporary Accommodation Service within a London local authority. This is an exciting opportunity to manage a diverse portfolio of temporary accommodation properties, working closely with residents, landlords, contractors and partner agencies to ensure high-quality housing management services are delivered. The Role As a Property Management Services Officer, you will be responsible for providing a customer-focused property and tenancy management service across a portfolio of temporary accommodation properties. You will support residents to sustain their tenancies, ensure properties are managed effectively, and take appropriate action to address tenancy breaches while safeguarding vulnerable households. Key responsibilities include: Managing a portfolio of temporary accommodation properties. Conducting property inspections, tenancy audits and tenancy reviews. Carrying out sign-ups, viewings, terminations and post-void inspections. Supporting residents with tenancy sustainment and providing advice, guidance and signposting services. Investigating tenancy breaches and taking appropriate enforcement action where necessary. Working closely with internal departments, landlords, contractors, social care teams and other partner agencies. Monitoring and reporting repairs, ensuring contractors deliver services effectively and efficiently. Preparing legal documentation, witness statements and evidence for court proceedings where required. Managing complaints and enquiries from residents, councillors and stakeholders. Maintaining accurate records and case management information on housing management systems. About You To be successful in this role, you will have: Experience working within housing management, tenancy management or temporary accommodation services. Knowledge of homelessness, temporary accommodation and the challenges facing local authority housing services. Experience of lettings and property management, relating to assured short-hold and non-secure tenancies Understanding of property management, health and safety, and landlord responsibilities. Experience managing tenancy breaches, enforcement cases and preparing legal documentation. Strong customer service, communication and case management skills. Experience using housing management databases, ideally Northgate or similar systems. The ability to work independently, manage competing priorities and meet deadlines. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Summary: Temporary Rent Income Recovery Officer role paying £22.84 per hour via an umbrella, based in Sutton, supporting former tenants with arrears recovery within a busy housing service. About the Role We are recruiting an experienced Rent Income Recovery Officer to join a busy housing service temporarily. This role is ideal for someone with strong social housing income recovery experience who can confidently manage former-tenant arrears, trace customers, negotiate repayment arrangements, and support effective debt recovery from day one. You will help protect rental income, improve performance, and ensure that former-tenant debt is handled professionally, sensitively, and in line with agreed procedures. Key Responsibilities In this role, you will: Recover former tenant rent arrears, court costs, void recharges, and responsive repairs recharges. Trace former tenants and negotiate realistic repayment arrangements. Monitor caseload performance and produce monthly recovery information. Work with internal teams and external agencies to support successful recovery outcomes. Use housing management and corporate systems accurately and confidently. About You We are looking for a proactive and resilient income recovery professional who can balance firm debt recovery with empathy, excellent customer care and sound judgement. At least 2 years' recent experience in social housing income recovery. Experience recovering former tenant arrears, court costs, void recharges, or repairs recharges. Good knowledge of welfare benefits, Universal Credit and income recovery procedures. Strong communication skills and the ability to work sensitively with vulnerable or distressed customers. Confident in managing your own workload, meeting deadlines, and working with minimal supervision. Proficient ICT skills, including experience using housing or corporate systems. Why Apply? Immediate temporary opportunity within a busy housing service. Competitive umbrella rate of £22.84 per hour. Opportunity to make a direct impact on income recovery and service performance. Three-month assignment with potential for extension based on performance. Compliance Requirements Appointment is subject to a satisfactory Enhanced DBS disclosure. Willingness to complete mandatory Right to Work checks as part of the pre-screening process. Apply now if you are an experienced Rent Income Recovery Officer ready to make an immediate impact. Diamond Blaque is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates.

Job Title: Senior Repairs Customer Resolution Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Daily rate: 190.23 PAYE / 253.08 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We're looking for an experienced Senior Repairs Customer Resolution Officer to join our Property Services team and play a key role in delivering outstanding customer outcomes across our repairs service. This is an excellent opportunity for someone with a strong background in repairs, complaints resolution and customer service within social housing , who has experience supervising or coordinating colleagues and enjoys leading by example. You'll manage complex customer cases, support disrepair investigations, oversee complaint responses, and act as a key link between operational teams, contractors and residents. You'll also provide day-to-day leadership, support and guidance to a small team, helping to drive performance and excellent customer service standards. Key Responsibilities Investigate and manage complex repairs, complaints and customer resolution cases. Support disrepair and ADR case management, ensuring information is accurate and complete. Act as a point of escalation for challenging customer issues and complaints. Coordinate and supervise the work of Repairs Services Officers and Technical Administration colleagues. Conduct one-to-ones, team meetings and performance discussions. Monitor workloads, targets and service delivery standards. Liaise with contractors, surveyors, housing teams and other stakeholders to ensure repairs are completed efficiently. Identify trends, service improvements and opportunities to enhance customer satisfaction. Ensure compliance with complaint handling requirements, policies and Ombudsman expectations. Deliver a customer-focused approach that resolves issues quickly and effectively. About You We're looking for someone who can combine technical repairs knowledge with exceptional customer service and complaint resolution skills. Essential Experience Experience working within a responsive repairs or property maintenance environment , ideally within social housing. Strong experience managing and resolving customer complaints and escalated cases . Experience in a team leader, senior officer, supervisory or coordinator role with responsibility for supporting and guiding colleagues. Experience working with residents and customers in a customer-focused environment. Experience building effective relationships with contractors and internal stakeholders. Experience analysing information, solving problems and making sound decisions. Good working knowledge of Microsoft Office applications, including Word and Excel. Essential Skills Excellent customer service and communication skills. Strong complaint investigation and resolution capability. Ability to influence, challenge and drive positive outcomes. Excellent organisational and prioritisation skills. Ability to work under pressure and manage competing demands. Strong attention to detail and record-keeping skills. Ability to support, motivate and coordinate the work of others. A collaborative approach and commitment to delivering excellent resident outcomes. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're seeking a Maintenance Officer to help us achieve our goals. Joining us at Charrington Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Reporting to the Maintenance Officer, the maintenance team makes sure that we have a clean and well-maintained environment so that residents feel at home and staff can do their jobs well. We offer our colleagues A competitive salary and benefits package 4 weeks holiday plus Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people. What you'll be doing Ensure the home and grounds are kept in a good state of repair and residents have access to all appropriate areas Compliance with Health and Safety legislation throughout the home, including reporting of H&S incidents Carry out day to day repairs and some refurbishment activity to maintain standards in the care home Actively engage with staff, relatives and families as part of the care home team and regularly engage with residents Ensuring that regular safety checks and servicing is carried out on all equipment and accurate records are kept. Having excellent communication with the Home Manager and also the Residents Could you be part of our team? About You: Proven experience in maintenance and repair work Strong troubleshooting and problem-solving skills Ability to operate hand and power tools safely and effectively Excellent communication and teamwork abilities Able to demonstrate Health and Safety awareness through discussion To share our values and demonstrate them at all times "Can-Do" flexible team worker, problem fixer, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Charrington Manor Charrington Manor is a luxurious care home in West Byfleet in Surrey, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.

Salary: Competitive Hours: Monday-Friday, Are you looking for an exciting opportunity where your skills will shine and your ideas will shape the future? At Grundon, we are on the lookout for a dynamic, passionate, and driven individual Resource & Recycling Officer to join our Contract Management team based at Heathrow Airport. This is more than just a job, it's an opportunity to join a company that is here to show the world that there is more to waste than it seems. Here your contributions will make a real difference as we work towards our shared vision to unlock the potential of waste whilst we are dedicated to leaving a better planet for future generations. Reporting into the Commercial Manager you will play a key role in driving our mission forward by delivering a Total Waste Management solution across Heathrow Airport by promoting effective waste segregation, providing training and engagement to on-site staff, and driving improvements in recycling performance. The role supports Heathrow's sustainability objectives by encouraging waste reduction, increasing recycling, and ensuring waste is managed in line with the waste hierarchy. What will you do Support the Commercial Manager in delivering the Heathrow Airport contract, ensuring service performance meets agreed KPIs, SLAs, and customer expectations. Build and maintain strong working relationships with Heathrow Airport stakeholders, including facilities management teams, cleaning contractors, retailers, and operational teams. Promote best practice in waste management by delivering training, presentations, waste awareness sessions, facility tours, and waste audits. Encourage correct waste segregation and recycling practices through regular engagement with site users, providing guidance and addressing non-compliance where required. Monitor waste and recycling operations across the site, identifying opportunities to improve efficiency, increase recycling performance, and enhance service delivery. Carry out inspections of waste storage areas, compactors, and internal and external waste containers, ensuring services comply with legislation, contractual requirements, and operational standards. Produce accurate reports, performance data, and audit findings, highlighting trends, non-conformances, and recommendations for continuous improvement. Work closely with the Transport Manager, Contract Supervisors, and operational teams to maintain service standards, resolve day-to-day issues, and identify opportunities for service development. Respond promptly to customer enquiries and operational issues, ensuring they are managed professionally and effectively. Assist with waste composition analysis and other hands-on operational activities to support service improvements. Maintain a good understanding of waste legislation, industry best practice, and Grundon's services to Drive airside vehicles when required (full training provided). Support operational requirements by moving waste and recycling materials and carrying out minor repairs to waste containers, including replacing wheels, lids, and signage where necessary. Why you will like working here: A supportive, inclusive, and fun team culture. Designed to empower you to work where and how you thrive, balancing productivity with lifestyle. Opportunities for career growth and development. Competitive salary and great benefits. A company that values your voice and ideas. About You At least 2 years' experience in the waste, recycling, sustainability, or a related sector is desirable. Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook, with experience using databases and business systems. Strong analytical, problem-solving, and report-writing skills, with excellent attention to detail. Confident communicator and presenter with excellent written and verbal communication skills. Customer-focused, approachable, and adaptable, with the ability to manage competing priorities effectively. Able to work effectively both as part of a collaborative team and independently, using initiative to achieve objectives. Ability to obtain and maintain an airside security pass to work at Heathrow Airport (subject to successful security clearance). Full UK driving license About Grundon? Grundon is the UK's largest family-owned supplier of integrated waste management and environmental services. Founded in 1929, we have developed a distinctive approach that has helped us to maintain a leading position within the waste industry. This approach is underpinned by our commitment to quality of service, innovation and technical progress, together with a genuine and demonstrable concern for the environment. Why Grundon? At Grundon, we are dedicated to providing diversity, equality, and inclusion. We believe great ideas come from everywhere, and we're committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. If you're ready to take the next step in your career within the dynamic world of waste management and environmental services, this is your opportunity to join one of the industry's most respected names.

Ashfield District Council have a great opportunity for a Technical Officer (Damp, Mould & Disrepair) to join us in Sutton-in-Ashfield . You will join us on a full time, permanent basis , and in return, you will receive a competitive salary of £35,412 - £38,220 - per annum (pay award pending). Join Ashfield District Council and Make a Difference to Our Homes and Communities We are seeking an enthusiastic and proactive individual to join our Repairs Team in a newly created role within the Operations Directorate. In this varied position, you will carry out technical inspections, assessments and surveys across our housing stock, diagnose repair and damp issues, and work closely with colleagues to investigate and resolve disrepair claims. The successful candidate will have experience of repair and damp diagnosis in domestic properties, strong problem-solving skills, and a commitment to delivering excellent customer service. Training and development will be provided to help you build on your existing knowledge and skills. Closing date: 23 August 2026 Interview date: 2 September 2026 Why not click apply today? Don t miss out on this opportunity to develop your career as our Technical Officer (Damp, Mould & Disrepair). Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.

Job Title: Welfare Officer - Nights Reporting to: Welfare Team Leader Location: Crowborough, East Sussex Salary : 30,000- 34,000 Hours: 48 hours per week, working 12-hour night shifts from 7.00pm to 7.00am. Contract Type : Fixed Term Contract 12 months About the Role The Welfare Officer is responsible for delivering direct advice and safeguarding support to service users on site. The site provides safe, temporary accommodation for all service users. Managing an assigned caseload, the Welfare Officer conducts room checks, maintains accurate records, updates relevant systems, and follows company procedures at all times. Key Responsibilities Manage a caseload of Service Users within the Initial Accommodation estate. Provide guidance and signposting to essential services, including doctors, shops, and support agencies. Conduct regular visits, report incidents, absconders, and any Service User concerns. Ensure timely Move on of Service Users before the final payment date. Arrange initial transport for Service Users to accommodation or relocation as needed. Maintain health and safety standards for Service Users at all times. Perform regular welfare checks on Service Users and accommodation sites. Manage a property portfolio, ensuring proper maintenance of Initial Accommodation properties and hotels. Conduct monthly inspections, report defects, and arrange repairs/replacements in line with inventory procedures. Recommend relocations or property terminations to optimise portfolio and void management. Required Skills Experience as a Welfare Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required due to the location of the site. Benefits 25 days annual leave plus bank holidays Health membership with cashback on health services and retail/fitness discounts Life cover 4% employer and 4% employee pension contribution Laptop, phone, and equipment provided as required Employee Assistance Programme (EAP) Employee referral scheme Additional Information The successful candidate will be required to undergo a satisfactory DBS check relevant to the requirements of the role. For more information about this opportunity, please contact Kerrie Collett on (phone number removed) or apply today.

Facilities Officer Location: Swindon Salary: 32,916 - 42,057 (dependent on experience) Hours: Full Time Join Our Team We are looking for a proactive, reliable, and hands-on Facilities Officer to join our team. This is an excellent opportunity for someone with maintenance or facilities experience who takes pride in creating a safe, secure, and well-maintained environment. Working closely with the Facilities Manager , you will play a key role in the day-to-day upkeep of the school, ensuring our buildings and grounds remain safe, functional, and welcoming for pupils, staff, and visitors. The Role As a Facilities Officer, you will be responsible for a wide range of maintenance and site duties, including: Assisting with the repair and maintenance of school buildings and grounds. Carrying out minor repairs, decorating, porterage, waste management, and general site maintenance. Locking and unlocking the school site, including occasional evening lock-ups following school events. Responding promptly to maintenance issues and site call-outs. Assisting with fault finding and maintenance of site equipment. Supporting the Facilities Manager and deputising in their absence when required. Working safely in accordance with Health & Safety legislation and school procedures. Acting as a First Aider (training provided if required). Liaising professionally with staff, contractors, suppliers, parents, and visitors. Helping maintain a safe, secure, and positive learning environment for all. What We're Looking For We're looking for someone who has: Experience in building maintenance, repairs, or facilities management. Practical DIY and maintenance skills with the ability to use a range of hand and power tools. Good knowledge of Health & Safety practices. Excellent organisational skills and the ability to prioritise workloads. The ability to work independently as well as part of a team. Strong communication skills and a professional approach. A flexible attitude, including occasional evening work when required. A full, clean UK driving licence. Desirable Previous facilities or site experience within a school or educational setting. Working at Heights certification. First Aid qualification. Knowledge of risk assessments and method statements. Good IT skills, including Microsoft Office. What We Offer A varied and rewarding role where no two days are the same. Ongoing training and professional development. Supportive colleagues and leadership team. The opportunity to make a real difference within a thriving educational environment. Pension scheme and other employee benefits. Safeguarding The successful applicant will be expected to share our commitment to safeguarding and promoting the welfare of children and young people. An enhanced DBS check and satisfactory references will be required before appointment. If you're a practical, motivated individual looking for a rewarding facilities role within education, we'd love to hear from you. Apply today!

Job Title: Fire Protection and Compliance Assistant Location: Leeds Salary: £26,227 per year Job Type: Full-Time, Permanent At Leeds Federated, our customers' safety is our highest priority. We're looking for a Fire Protection & Compliance Assistant to help ensure our homes and communal areas remain safe, compliant and well maintained. This is a varied role where no two days are the same. You'll spend time visiting our properties across Leeds, carrying out fire safety checks, inspecting equipment, meeting customers, arranging appointments and working closely with colleagues and contractors to make sure important safety work is completed. If you enjoy being out and about, are organised, take pride in doing a job well and enjoy helping people, we'd love to hear from you. What you'll do: Assist in the management and delivery of building safety activities in communal and other shared areas. Carrying out routine fire safety inspections and testing in communal areas, including fire alarms and emergency lighting. Checking fire doors, fire exits, firefighting equipment and safety signage to make sure everything is in good working order. Reporting any defects and arranging repairs or replacement equipment where needed. Interact with customers to effectively deliver building safety activities, including appointment setting. Carrying out Portable Appliance Testing (PAT) across our offices and properties. Supporting other compliance activities such as lift inspections, asbestos surveys and building safety visits. Keeping accurate digital records of all inspections, tests and actions taken. Working safely at all times, using the correct PPE, following risk assessments and maintaining a professional approach. What we're looking for: Great communication and customer service skills. Confidence speaking with a wide range of people and explaining things clearly. Good attention to detail and the ability to spot issues that need action. Strong organisational skills and the ability to manage your own workload. Experience using mobile technology or digital systems to record information. A practical approach to problem solving. The ability to work safely and follow procedures. A full UK driving licence, as travel between our properties is required. If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! Closing Date: Sunday 2nd August 2026 Interview Date: Tuesday 11th August 2026 We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. The Company: Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. Please click on the APPLY button to be redirected to our careers page to apply for this role. Candidates with experience in roles such as Fire Safety Assistant, Compliance Assistant, Building Safety Assistant, Fire Safety Officer, Compliance Officer, Building Compliance Officer, Property Compliance Assistant, Estates Compliance Officer, Facilities Assistant, Health & Safety Assistant, or Housing Compliance Officer will also be considered for this role.