Technical Analyst 7-Month contract - Inside IR35 - up to 420 per day London based - Hybrid working - 3 days onsite Banking sector - must have previous experience Role Overview We are seeking an experienced Technical Analyst to support strategic technology and data transformation initiatives within a complex financial services environment. The successful candidate will act as the bridge between business stakeholders and technology teams, translating business requirements into detailed technical specifications and supporting the delivery of scalable, high-quality technology solutions. This role requires strong analytical capability, excellent stakeholder engagement skills, and experience working across business, data and engineering teams within large enterprise organisations. Key Responsibilities Elicit, analyse and document business, functional and technical requirements. Produce detailed requirements documentation, user stories, process flows and functional specifications. Work closely with business stakeholders, solution architects, developers and testers throughout the delivery lifecycle. Analyse existing systems, interfaces, data flows and business processes to identify opportunities for improvement. Support solution design activities and contribute to technical workshops. Define data mappings, integration requirements and system interactions. Review and validate solution designs against business requirements. Support testing activities by defining acceptance criteria and validating delivered functionality. Assist with issue investigation, root cause analysis and production support activities. Maintain requirements traceability and ensure alignment between business objectives and delivered solutions. Contribute to Agile ceremonies, planning sessions and stakeholder governance forums. Mandatory Skills & Experience Proven experience as a Technical Analyst, Technical Business Analyst or Systems Analyst. Strong requirements elicitation and documentation skills. Experience producing functional specifications, user stories, use cases and process maps. Strong understanding of system integration concepts, APIs and distributed applications. Experience working closely with software engineering and architecture teams. Good SQL skills and the ability to analyse and interrogate data. Strong understanding of software development lifecycle (SDLC) methodologies. Experience working within Agile and Scrum delivery frameworks. Excellent analytical and problem-solving capabilities. Strong communication, facilitation and stakeholder management skills. Desirable Skills Financial Services or Investment Banking experience. Experience supporting regulatory, risk, finance or data transformation programmes. Knowledge of enterprise data platforms and data warehousing concepts. Experience working on data migration or system migration programmes. Exposure to cloud platforms such as Azure or AWS. Familiarity with Jira, Confluence and Azure DevOps. Understanding of ETL processes and data integration architectures. Qualifications Bachelor's degree in Computer Science, Information Systems, Engineering or a related discipline. BCS, CBAP or equivalent Business Analysis certification is desirable. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Aug 11, 2026
Contractor
Technical Analyst 7-Month contract - Inside IR35 - up to 420 per day London based - Hybrid working - 3 days onsite Banking sector - must have previous experience Role Overview We are seeking an experienced Technical Analyst to support strategic technology and data transformation initiatives within a complex financial services environment. The successful candidate will act as the bridge between business stakeholders and technology teams, translating business requirements into detailed technical specifications and supporting the delivery of scalable, high-quality technology solutions. This role requires strong analytical capability, excellent stakeholder engagement skills, and experience working across business, data and engineering teams within large enterprise organisations. Key Responsibilities Elicit, analyse and document business, functional and technical requirements. Produce detailed requirements documentation, user stories, process flows and functional specifications. Work closely with business stakeholders, solution architects, developers and testers throughout the delivery lifecycle. Analyse existing systems, interfaces, data flows and business processes to identify opportunities for improvement. Support solution design activities and contribute to technical workshops. Define data mappings, integration requirements and system interactions. Review and validate solution designs against business requirements. Support testing activities by defining acceptance criteria and validating delivered functionality. Assist with issue investigation, root cause analysis and production support activities. Maintain requirements traceability and ensure alignment between business objectives and delivered solutions. Contribute to Agile ceremonies, planning sessions and stakeholder governance forums. Mandatory Skills & Experience Proven experience as a Technical Analyst, Technical Business Analyst or Systems Analyst. Strong requirements elicitation and documentation skills. Experience producing functional specifications, user stories, use cases and process maps. Strong understanding of system integration concepts, APIs and distributed applications. Experience working closely with software engineering and architecture teams. Good SQL skills and the ability to analyse and interrogate data. Strong understanding of software development lifecycle (SDLC) methodologies. Experience working within Agile and Scrum delivery frameworks. Excellent analytical and problem-solving capabilities. Strong communication, facilitation and stakeholder management skills. Desirable Skills Financial Services or Investment Banking experience. Experience supporting regulatory, risk, finance or data transformation programmes. Knowledge of enterprise data platforms and data warehousing concepts. Experience working on data migration or system migration programmes. Exposure to cloud platforms such as Azure or AWS. Familiarity with Jira, Confluence and Azure DevOps. Understanding of ETL processes and data integration architectures. Qualifications Bachelor's degree in Computer Science, Information Systems, Engineering or a related discipline. BCS, CBAP or equivalent Business Analysis certification is desirable. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
HR Manager (Maternity Cover) Location - London - Liverpool St Station Hours - 9am to 5pm. This is a hybrid role. Min 3 days in the office Salary: up to 77k DOE Start Date - Immediately Role - 12 month FTC Industry - Law Firm (must have experience working in a law firm) Background A leading professional services organisation seeking an experienced HR Manager to provide comprehensive, proactive and commercially focused HR support across the business. This role requires experience within a legal or professional services environment, with particular expertise in trainee recruitment, vacation schemes and early careers development. The successful candidate will work closely with senior stakeholders while leading and developing the HR team. Job Purpose To provide comprehensive, proactive and consistent HR generalist support to allocated business areas and the wider organisation, while supporting the management and development of the HR function. The role will act as a trusted advisor to leaders and managers, ensuring the delivery of effective HR solutions aligned to business objectives. ob Role Firm-wide & HR Team Support Ensure the effective and efficient delivery of HR support across the organisation. Act as an escalation point for HR team members, providing coaching, guidance and support on operational and strategic HR matters. Support and lead on employee relations matters, including disciplinary, grievance, capability, performance management and absence cases. Partner with senior stakeholders to manage complex employee relations matters and organisational challenges. Review and maintain HR policies, procedures, templates and employee documentation to ensure compliance with legislation and business requirements. Support salary benchmarking and reward initiatives through participation in external salary surveys and market analysis. Act as key contact for immigration and right-to-work compliance requirements. Lead HR communications and contribute to organisation-wide people initiatives. Person Specification Essential Skills CIPD Level 7 qualified, or working towards qualification. Significant HR generalist experience within a legal or professional services environment. Demonstrable experience managing trainee recruitment programmes and vacation schemes. Experience designing and delivering assessment centres and selection processes. Strong employee relations expertise, including complex case management. Excellent knowledge of UK employment law and HR best practice. Experience partnering with senior stakeholders and influencing decision-making. Strong analytical and reporting skills with experience using HR systems and people data. Excellent organisational skills with the ability to manage multiple priorities and deadlines. Strong communication, coaching and stakeholder management skills. Commercially aware, results-oriented and focused on delivering exceptional service. Able to identify opportunities for improvement and implement practical HR solutions. Highly organised, detail-oriented and capable of managing a varied workload in a fast-paced environment. Strong Microsoft Office skills, including Outlook, Excel and Word. Self-motivated team player with excellent written and verbal communication skills. If you would like to find out more contact Claire - claire.talty- Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Aug 11, 2026
Contractor
HR Manager (Maternity Cover) Location - London - Liverpool St Station Hours - 9am to 5pm. This is a hybrid role. Min 3 days in the office Salary: up to 77k DOE Start Date - Immediately Role - 12 month FTC Industry - Law Firm (must have experience working in a law firm) Background A leading professional services organisation seeking an experienced HR Manager to provide comprehensive, proactive and commercially focused HR support across the business. This role requires experience within a legal or professional services environment, with particular expertise in trainee recruitment, vacation schemes and early careers development. The successful candidate will work closely with senior stakeholders while leading and developing the HR team. Job Purpose To provide comprehensive, proactive and consistent HR generalist support to allocated business areas and the wider organisation, while supporting the management and development of the HR function. The role will act as a trusted advisor to leaders and managers, ensuring the delivery of effective HR solutions aligned to business objectives. ob Role Firm-wide & HR Team Support Ensure the effective and efficient delivery of HR support across the organisation. Act as an escalation point for HR team members, providing coaching, guidance and support on operational and strategic HR matters. Support and lead on employee relations matters, including disciplinary, grievance, capability, performance management and absence cases. Partner with senior stakeholders to manage complex employee relations matters and organisational challenges. Review and maintain HR policies, procedures, templates and employee documentation to ensure compliance with legislation and business requirements. Support salary benchmarking and reward initiatives through participation in external salary surveys and market analysis. Act as key contact for immigration and right-to-work compliance requirements. Lead HR communications and contribute to organisation-wide people initiatives. Person Specification Essential Skills CIPD Level 7 qualified, or working towards qualification. Significant HR generalist experience within a legal or professional services environment. Demonstrable experience managing trainee recruitment programmes and vacation schemes. Experience designing and delivering assessment centres and selection processes. Strong employee relations expertise, including complex case management. Excellent knowledge of UK employment law and HR best practice. Experience partnering with senior stakeholders and influencing decision-making. Strong analytical and reporting skills with experience using HR systems and people data. Excellent organisational skills with the ability to manage multiple priorities and deadlines. Strong communication, coaching and stakeholder management skills. Commercially aware, results-oriented and focused on delivering exceptional service. Able to identify opportunities for improvement and implement practical HR solutions. Highly organised, detail-oriented and capable of managing a varied workload in a fast-paced environment. Strong Microsoft Office skills, including Outlook, Excel and Word. Self-motivated team player with excellent written and verbal communication skills. If you would like to find out more contact Claire - claire.talty- Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Technical Architect (C#) Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 75k, plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.5 92% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking a Technical Architect to take a leading role in designing robust, scalable, and innovative technology solutions for our clients. You will work closely with stakeholders and development teams to ensure the alignment of technology with business goals, while championing best practices in architectural design and delivery. Key Responsibilities: Collaborate with development teams, system administrators, and stakeholders to integrate solutions. Provide technical guidance throughout the implementation lifecycle Partner with project managers to ensure successful and timely delivery of projects Identify and mitigate risks, ensuring compliance with security protocols and standards Conduct reviews to improve and optimize existing systems Skills and Experience: Strong understanding of cloud computing platforms, enterprise architecture, and integration patterns Excellent communication and interpersonal skills Ability to lead and influence technical discussions Proven experience as a Technical Architect or similar role In-depth knowledge of system design, software architecture, and development methodologies Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) Expertise in architectural design, data pipelines, cloud platforms, and API development Knowledge of microservices and containerisation (Docker, Kubernetes). Experience with security best practices and compliance standards Familiarity with agile methodologies and agile delivery Experience with SOLID principles and application architecture design Proficiency in C# (.NET Core) Experience with ORM frameworks (EF Core, Hibernate) Proficiency in MVC frameworks (ASP.NET Core MVC, Spring MVC) Experience with Git and version control best practices Qualifications & Certifications A degree or equivalent qualification related to the area you work in - Desirable Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: A Technical Test A Technical interview with a Technical Architect A Cultural Interview with a member of the Management Team We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other information Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
Aug 11, 2026
Full time
Technical Architect (C#) Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 75k, plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.5 92% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking a Technical Architect to take a leading role in designing robust, scalable, and innovative technology solutions for our clients. You will work closely with stakeholders and development teams to ensure the alignment of technology with business goals, while championing best practices in architectural design and delivery. Key Responsibilities: Collaborate with development teams, system administrators, and stakeholders to integrate solutions. Provide technical guidance throughout the implementation lifecycle Partner with project managers to ensure successful and timely delivery of projects Identify and mitigate risks, ensuring compliance with security protocols and standards Conduct reviews to improve and optimize existing systems Skills and Experience: Strong understanding of cloud computing platforms, enterprise architecture, and integration patterns Excellent communication and interpersonal skills Ability to lead and influence technical discussions Proven experience as a Technical Architect or similar role In-depth knowledge of system design, software architecture, and development methodologies Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) Expertise in architectural design, data pipelines, cloud platforms, and API development Knowledge of microservices and containerisation (Docker, Kubernetes). Experience with security best practices and compliance standards Familiarity with agile methodologies and agile delivery Experience with SOLID principles and application architecture design Proficiency in C# (.NET Core) Experience with ORM frameworks (EF Core, Hibernate) Proficiency in MVC frameworks (ASP.NET Core MVC, Spring MVC) Experience with Git and version control best practices Qualifications & Certifications A degree or equivalent qualification related to the area you work in - Desirable Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: A Technical Test A Technical interview with a Technical Architect A Cultural Interview with a member of the Management Team We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other information Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
Wealth Management Administrator Ayrshire£28,000 - £32,000 + benefits Join a respected financial advisory firm offering a stable, long-term role within a professional and supportive office environment. This opportunity is with an established practice that prides itself on strong client relationships, high standards, and a collaborative team culture. You'll be supporting experienced advisers, playing a key role in the smooth day-to-day running of the business. This is an ideal role if you enjoy being organised, working with clients, and being trusted with responsibility in a regulated financial services environment. The business encourages ongoing learning and development, giving you the chance to build your technical knowledge and develop a long-term career within financial planning. What you'll do As a Wealth Management Administrator, you'll provide high-level administrative support across the practice, including: Supporting multiple advisers and the Practice Manager with client and office administration Acting as a key point of contact for clients, providers and third parties Preparing client files, including compliance documentation, research, illustrations and supporting paperwork Ensuring all client records are accurate, complete and up to date Processing applications accurately and tracking cases through to completion Progressing new business with providers and resolving queries in a timely manner Managing diaries and coordinating client appointments Maintaining review systems and supporting ongoing client servicing Contributing to team meetings and maintaining high professional standards at all times What you'll need Previous experience in a Wealth Management Administrator position Experience working in Financial Planning, Wealth Management, or similar Financial Services firm Understanding of pensions, investments and protection What's in it for you Financial support and encouragement to work towards professional qualifications Hybrid working to support a healthy work-life balance 25 days annual leave plus bank holidays Private Medical Insurance Death in Service benefit A relaxed, friendly and professional working environment Stability, structure, and a long-term career path rather than a short-term role Exposure to experienced advisers and a well-run advice process A genuinely supportive team where your contribution is recognised and valued If you're interested, please click Apply now. Don't worry if your CV isn't up to date. Just send what you have and we can sort out the rest later.
Aug 11, 2026
Full time
Wealth Management Administrator Ayrshire£28,000 - £32,000 + benefits Join a respected financial advisory firm offering a stable, long-term role within a professional and supportive office environment. This opportunity is with an established practice that prides itself on strong client relationships, high standards, and a collaborative team culture. You'll be supporting experienced advisers, playing a key role in the smooth day-to-day running of the business. This is an ideal role if you enjoy being organised, working with clients, and being trusted with responsibility in a regulated financial services environment. The business encourages ongoing learning and development, giving you the chance to build your technical knowledge and develop a long-term career within financial planning. What you'll do As a Wealth Management Administrator, you'll provide high-level administrative support across the practice, including: Supporting multiple advisers and the Practice Manager with client and office administration Acting as a key point of contact for clients, providers and third parties Preparing client files, including compliance documentation, research, illustrations and supporting paperwork Ensuring all client records are accurate, complete and up to date Processing applications accurately and tracking cases through to completion Progressing new business with providers and resolving queries in a timely manner Managing diaries and coordinating client appointments Maintaining review systems and supporting ongoing client servicing Contributing to team meetings and maintaining high professional standards at all times What you'll need Previous experience in a Wealth Management Administrator position Experience working in Financial Planning, Wealth Management, or similar Financial Services firm Understanding of pensions, investments and protection What's in it for you Financial support and encouragement to work towards professional qualifications Hybrid working to support a healthy work-life balance 25 days annual leave plus bank holidays Private Medical Insurance Death in Service benefit A relaxed, friendly and professional working environment Stability, structure, and a long-term career path rather than a short-term role Exposure to experienced advisers and a well-run advice process A genuinely supportive team where your contribution is recognised and valued If you're interested, please click Apply now. Don't worry if your CV isn't up to date. Just send what you have and we can sort out the rest later.
Location: Maidstone Rate: £20.00 - 22.00 per hour depending on experience Contract: Freelance Duration: 3 months The Opportunity We are currently seeking an experienced Document Controller to join our client's head office team and provide document control support across a number of live construction projects. Working closely with project teams, design managers, site management, and subcontractors, you will be responsible for ensuring project documentation is accurately managed, distributed, and maintained throughout the project lifecycle. This role will be primarily office-based and will support multiple residential and mixed-use developments simultaneously. Key Responsibilities Manage and maintain project documentation across several live construction sites. Administer and control document workflows using Pro Core document management software. Maintain and organise project information within Microsoft SharePoint. Upload, distribute, track, and archive drawings, specifications, technical submissions, and project correspondence. Ensure all documentation is issued and recorded in accordance with company procedures. Monitor document revision status and maintain accurate registers. Liaise with design teams, consultants, subcontractors, and site teams regarding document submissions and approvals. Support project teams with document retrieval and reporting requirements. Ensure project records are complete, accurate, and audit-ready. Assist with the implementation and maintenance of document control processes and best practices. Requirements Previous experience as a Document Controller within the construction industry. Strong working knowledge of Protec document management systems. Proven experience using Microsoft SharePoint. Experience supporting multiple projects simultaneously. Excellent organisational skills and attention to detail. Strong communication and stakeholder management abilities. Proficient in Microsoft Office applications, including Excel, Word, and Outlook. Ability to work independently and manage competing priorities. Desirable Experience working for a main contractor, developer, or residential construction business. Knowledge of design, technical, and construction documentation processes. Experience supporting large-scale residential, mixed-use, or commercial projects.
Aug 11, 2026
Seasonal
Location: Maidstone Rate: £20.00 - 22.00 per hour depending on experience Contract: Freelance Duration: 3 months The Opportunity We are currently seeking an experienced Document Controller to join our client's head office team and provide document control support across a number of live construction projects. Working closely with project teams, design managers, site management, and subcontractors, you will be responsible for ensuring project documentation is accurately managed, distributed, and maintained throughout the project lifecycle. This role will be primarily office-based and will support multiple residential and mixed-use developments simultaneously. Key Responsibilities Manage and maintain project documentation across several live construction sites. Administer and control document workflows using Pro Core document management software. Maintain and organise project information within Microsoft SharePoint. Upload, distribute, track, and archive drawings, specifications, technical submissions, and project correspondence. Ensure all documentation is issued and recorded in accordance with company procedures. Monitor document revision status and maintain accurate registers. Liaise with design teams, consultants, subcontractors, and site teams regarding document submissions and approvals. Support project teams with document retrieval and reporting requirements. Ensure project records are complete, accurate, and audit-ready. Assist with the implementation and maintenance of document control processes and best practices. Requirements Previous experience as a Document Controller within the construction industry. Strong working knowledge of Protec document management systems. Proven experience using Microsoft SharePoint. Experience supporting multiple projects simultaneously. Excellent organisational skills and attention to detail. Strong communication and stakeholder management abilities. Proficient in Microsoft Office applications, including Excel, Word, and Outlook. Ability to work independently and manage competing priorities. Desirable Experience working for a main contractor, developer, or residential construction business. Knowledge of design, technical, and construction documentation processes. Experience supporting large-scale residential, mixed-use, or commercial projects.
Catch 22 are working with a leading property management organisation who are seeking an experienced Senior Building Manager to take responsibility for a prestigious commercial property in Manchester, near Trafford Centre. This is an outstanding opportunity to manage a landmark, multi-occupancy asset, taking ownership of all hard and soft FM services, contractor performance, occupier engagement, health & safety compliance and operational excellence. The successful candidate will also play a key role in driving service improvements, supporting strategic FM initiatives and leading on-site service partners to ensure the property continues to operate to the highest standards. Key Responsibilities Lead the delivery and ongoing performance of all hard and soft FM services across the building. Manage specialist contractors through KPI-led performance management, contract reviews and monthly supplier meetings. Oversee planned preventative maintenance programmes and ensure statutory compliance across the property. Manage service charge expenditure, invoice approvals and budget monitoring, identifying and reporting any significant variances. Lead minor works projects from inception through to completion, ensuring works are delivered safely, on time and to a high standard. Conduct regular building inspections, audits and health & safety reviews. Provide leadership and oversight of cleaning, security and maintenance providers, chairing regular operational meetings and driving service excellence. Build strong relationships with occupiers, stakeholders, local businesses and service partners to enhance the customer experience. Drive occupier engagement initiatives, community events and sustainability-focused activities across the property. Support business continuity planning, emergency preparedness and wider regional FM projects. Ideal candidate At least 4 years' experience within Facilities Management, with a strong understanding of managing agent responsibilities. Experience managing a large-scale, trophy commercial building or estate. Strong knowledge of both hard and soft FM services and contractor management. Proven experience managing teams and leading service providers to deliver exceptional standards. Excellent understanding of landlord and tenant relationships within commercial property. Strong commercial awareness, service charge budget management and contract management experience. Excellent stakeholder management and communication skills. Knowledge of health & safety legislation and compliance requirements within commercial property. NEBOSH General Certificate (essential). IWFM membership or working towards membership (highly desirable). Role details Salary up to £50,000. Monday to Friday working pattern. Opportunity to manage a flagship commercial asset within a leading property management organisation. Join a business renowned for delivering exceptional customer service and operational excellence. Genuine career development opportunities within a highly respected property consultancy. If you're an experienced Building Manager, Senior Facilities Manager or Facilities Manager looking for your next challenge, we'd love to hear from you.
Aug 11, 2026
Full time
Catch 22 are working with a leading property management organisation who are seeking an experienced Senior Building Manager to take responsibility for a prestigious commercial property in Manchester, near Trafford Centre. This is an outstanding opportunity to manage a landmark, multi-occupancy asset, taking ownership of all hard and soft FM services, contractor performance, occupier engagement, health & safety compliance and operational excellence. The successful candidate will also play a key role in driving service improvements, supporting strategic FM initiatives and leading on-site service partners to ensure the property continues to operate to the highest standards. Key Responsibilities Lead the delivery and ongoing performance of all hard and soft FM services across the building. Manage specialist contractors through KPI-led performance management, contract reviews and monthly supplier meetings. Oversee planned preventative maintenance programmes and ensure statutory compliance across the property. Manage service charge expenditure, invoice approvals and budget monitoring, identifying and reporting any significant variances. Lead minor works projects from inception through to completion, ensuring works are delivered safely, on time and to a high standard. Conduct regular building inspections, audits and health & safety reviews. Provide leadership and oversight of cleaning, security and maintenance providers, chairing regular operational meetings and driving service excellence. Build strong relationships with occupiers, stakeholders, local businesses and service partners to enhance the customer experience. Drive occupier engagement initiatives, community events and sustainability-focused activities across the property. Support business continuity planning, emergency preparedness and wider regional FM projects. Ideal candidate At least 4 years' experience within Facilities Management, with a strong understanding of managing agent responsibilities. Experience managing a large-scale, trophy commercial building or estate. Strong knowledge of both hard and soft FM services and contractor management. Proven experience managing teams and leading service providers to deliver exceptional standards. Excellent understanding of landlord and tenant relationships within commercial property. Strong commercial awareness, service charge budget management and contract management experience. Excellent stakeholder management and communication skills. Knowledge of health & safety legislation and compliance requirements within commercial property. NEBOSH General Certificate (essential). IWFM membership or working towards membership (highly desirable). Role details Salary up to £50,000. Monday to Friday working pattern. Opportunity to manage a flagship commercial asset within a leading property management organisation. Join a business renowned for delivering exceptional customer service and operational excellence. Genuine career development opportunities within a highly respected property consultancy. If you're an experienced Building Manager, Senior Facilities Manager or Facilities Manager looking for your next challenge, we'd love to hear from you.
Our client in the Defence industry is looking for an Operation and Assurance Security Manager who will be responsible for developing, implementing and maintaining information security, risk management, and compliance frameworks. You will ensure that systems, processes and data are protected against threats whilst meeting regulatory and corporate governance requirements. In this role, you will set the direction for development of security policies, standards and procedures. You will oversee cybersecurity strategy, support security incidents and lead incident response. Driving continuous improvement, conducting regular vulnerability assessments. There is also a stakeholder engagement aspect which will require you to collaborate with IT, operations and business teams to embed security practices, provide training and awareness programs to promote a security-first culture and manage relationships with external partners, vendors, and auditors when leading internal and external audits. You will need to be familiar with industry standards such as ISO 27001, Cyber Essentials, JSP 453 and JSP 440 Secure by Design. Due to the nature of this role, candidates must be sole British nationals and either hold or be eligible to hold SC clearance.
Aug 11, 2026
Full time
Our client in the Defence industry is looking for an Operation and Assurance Security Manager who will be responsible for developing, implementing and maintaining information security, risk management, and compliance frameworks. You will ensure that systems, processes and data are protected against threats whilst meeting regulatory and corporate governance requirements. In this role, you will set the direction for development of security policies, standards and procedures. You will oversee cybersecurity strategy, support security incidents and lead incident response. Driving continuous improvement, conducting regular vulnerability assessments. There is also a stakeholder engagement aspect which will require you to collaborate with IT, operations and business teams to embed security practices, provide training and awareness programs to promote a security-first culture and manage relationships with external partners, vendors, and auditors when leading internal and external audits. You will need to be familiar with industry standards such as ISO 27001, Cyber Essentials, JSP 453 and JSP 440 Secure by Design. Due to the nature of this role, candidates must be sole British nationals and either hold or be eligible to hold SC clearance.
Location: Etqan Global Academy, Doha, Qatar Nord Anglia Education is looking to recruit a Procurement Manager to join Etqan Global Academy in Doha, Qatar. We are looking for someone to lead and manage all procurement activities across the school, ensuring effective, compliant, and value-driven sourcing of goods and services that support operational excellence and high-quality learning environments. The role: We seek an individual to join as a Procurement Manager where your focus will be: Leading the development and execution of the school's procurement strategy aligned with school and regional objectives Developing annual procurement plans in collaboration with the Operations Manager, SLT and Finance Manager Driving value-for-money initiatives through competitive sourcing, benchmarking, and strategic negotiation Leading tendering processes in line with governance standards Negotiating and managing commercial contracts and supplier agreements Ensuring compliance with local regulations, internal financial controls, and Nord Anglia policies Maintaining accurate procurement documentation to support audit and governance requirements Building strong supplier relationships and monitoring performance to minimise operational risk Partnering with internal stakeholders to ensure timely sourcing and delivery of resources and services The Successful Candidate will possess: Bachelor's degree in Business, Supply Chain, Finance, or related discipline Professional procurement qualification (CIPS or equivalent preferred) Minimum 5+ years' experience in procurement, supply chain, or commercial roles Strong negotiation and contract management skills Strong financial acumen and analytical capability Experience working within structured governance and compliance frameworks Understanding of Qatar procurement regulations (preferred) Experience within education, hospitality, or service-based environments (desirable) Please see full job description here. About Us Nord Anglia Education is the world's leading international schools organisation. Our 80+ international schools are located in the Americas, Europe, China, Southeast Asia and the Middle East. Together, they educate more than 80,000 students from kindergarten through to the end of secondary education. We are driven by one unifying philosophy: we are ambitious for our students, our people and our family of schools. Our exclusive collaborations with prestigious institutions such as UNICEF, Massachusetts Institute of Technology (MIT), IMG Academy and the world-leading performing arts school Juilliard mean we're at the forefront of educational thinking, while creating life-changing experiences for students. By joining Nord Anglia Education you will become part of a committed and innovative team. As a member of the world's leading premium schools group you will be joining an active network of like-minded people across the world. To Apply On-line applications need to be directly through the Nord Anglia Education careers page and should include a CV. At Nord Anglia Education, we are an equal opportunities employer dedicated to creating a diverse and inclusive workforce. In our schools and offices around the world, we treat all colleagues fairly based on their skills and qualifications, without discrimination. We value individuals from all backgrounds, including those with different abilities and neurodivergent conditions, as well as those who identify with various protected characteristics. Nord Anglia Education is committed to ensuring the highest possible safeguarding standards in our schools and we expect every employee to share this commitment.
Aug 11, 2026
Full time
Location: Etqan Global Academy, Doha, Qatar Nord Anglia Education is looking to recruit a Procurement Manager to join Etqan Global Academy in Doha, Qatar. We are looking for someone to lead and manage all procurement activities across the school, ensuring effective, compliant, and value-driven sourcing of goods and services that support operational excellence and high-quality learning environments. The role: We seek an individual to join as a Procurement Manager where your focus will be: Leading the development and execution of the school's procurement strategy aligned with school and regional objectives Developing annual procurement plans in collaboration with the Operations Manager, SLT and Finance Manager Driving value-for-money initiatives through competitive sourcing, benchmarking, and strategic negotiation Leading tendering processes in line with governance standards Negotiating and managing commercial contracts and supplier agreements Ensuring compliance with local regulations, internal financial controls, and Nord Anglia policies Maintaining accurate procurement documentation to support audit and governance requirements Building strong supplier relationships and monitoring performance to minimise operational risk Partnering with internal stakeholders to ensure timely sourcing and delivery of resources and services The Successful Candidate will possess: Bachelor's degree in Business, Supply Chain, Finance, or related discipline Professional procurement qualification (CIPS or equivalent preferred) Minimum 5+ years' experience in procurement, supply chain, or commercial roles Strong negotiation and contract management skills Strong financial acumen and analytical capability Experience working within structured governance and compliance frameworks Understanding of Qatar procurement regulations (preferred) Experience within education, hospitality, or service-based environments (desirable) Please see full job description here. About Us Nord Anglia Education is the world's leading international schools organisation. Our 80+ international schools are located in the Americas, Europe, China, Southeast Asia and the Middle East. Together, they educate more than 80,000 students from kindergarten through to the end of secondary education. We are driven by one unifying philosophy: we are ambitious for our students, our people and our family of schools. Our exclusive collaborations with prestigious institutions such as UNICEF, Massachusetts Institute of Technology (MIT), IMG Academy and the world-leading performing arts school Juilliard mean we're at the forefront of educational thinking, while creating life-changing experiences for students. By joining Nord Anglia Education you will become part of a committed and innovative team. As a member of the world's leading premium schools group you will be joining an active network of like-minded people across the world. To Apply On-line applications need to be directly through the Nord Anglia Education careers page and should include a CV. At Nord Anglia Education, we are an equal opportunities employer dedicated to creating a diverse and inclusive workforce. In our schools and offices around the world, we treat all colleagues fairly based on their skills and qualifications, without discrimination. We value individuals from all backgrounds, including those with different abilities and neurodivergent conditions, as well as those who identify with various protected characteristics. Nord Anglia Education is committed to ensuring the highest possible safeguarding standards in our schools and we expect every employee to share this commitment.
Some Engineers Escalate Problems. Others Own Them. When the easy fixes have been exhausted, who does the team turn to? We're looking for an experienced Senior 3rd Line Engineer who enjoys solving the technical problems others can't. Someone who combines strong Microsoft infrastructure expertise with sound judgement, clear communication and genuine ownership. You'll become the trusted technical counterpart to our Service Delivery Manager, helping resolve complex customer issues, supporting the wider engineering team and ensuring our customers receive an exceptional managed service. If you're an experienced MSP engineer who enjoys variety, autonomy and making a real technical impact, we'd love to hear from you. The Role at a Glance Senior 3rd Line Engineer Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working (3 Days Office / 2 Days Home) £40,000 - £50,000 DOE + Excellent Benefits Permanent Full Time Reporting to: Service Delivery Manager Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Leading Microsoft Partner & Managed Services Provider Your Background / Skills: MSP, 3rd Line Support, Microsoft 365, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, Networking, HaloPSA Experience: At least five years experience in a senior 2nd Line or 3rd Line technical support role, ideally in an MSP or multi-customer environment. Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity This role bridges the gap between our Service Desk and Senior Architect. You'll take ownership of the most technically challenging support issues, using your experience to investigate thoroughly, make informed decisions and resolve problems wherever possible before specialist architectural support is required. Alongside hands-on technical work, you'll mentor engineers, improve technical standards and work closely with the Service Delivery Manager to continually strengthen our Managed Services operation. What You'll Be Doing • Take ownership of complex 3rd Line incidents and service requests from investigation through to resolution. • Support Windows Server, Active Directory, Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID, Intune and Microsoft Defender environments. • Troubleshoot networking, virtualisation, backup and infrastructure issues across multiple customer environments. • Act as the senior escalation point for Service Desk engineers while mentoring and supporting their technical development. • Work closely with the Service Delivery Manager to improve service quality, technical standards and customer outcomes. • Produce clear technical documentation, contribute to knowledge sharing and support continuous service improvement. About You You'll already have built significant technical support experience, ideally within a Managed Service Provider or multi-customer environment, and be comfortable operating as the senior technical escalation point when complex issues arise. You're comfortable dealing with ambiguity, methodical in your troubleshooting and confident making technical decisions without immediately escalating every difficult issue. You'll likely bring: • At least 5 years' experience within a senior 2nd Line or 3rd Line technical support role, ideally within an MSP or multi-customer environment. •Strong experience within a 3rd Line Support role in an MSP environment. • Excellent Microsoft infrastructure knowledge including Windows Server, Active Directory and Microsoft 365. • Experience supporting Entra ID, Intune and Microsoft Defender. • Strong networking knowledge including DNS, DHCP, VPNs and firewalls. • Experience supporting VMware, Hyper-V or similar virtualisation platforms. • Experience using HaloPSA or another PSA platform. • Excellent customer communication and stakeholder management skills. • A structured, evidence-based approach to troubleshooting and documentation. What This Role Isn't This isn't a Project Engineer role or an Azure Architect position. We're looking for someone with broad Microsoft infrastructure experience who enjoys operational support, technical ownership and solving complex customer issues. A key part of the role is knowing when to resolve an issue yourself and when specialist architectural input is genuinely needed. Why Join Nexian? You'll join a growing Microsoft-focused Managed Services business where your technical expertise will genuinely influence how support is delivered. You'll enjoy: • Hybrid working following successful onboarding. • Company pension. • Ongoing Microsoft training and certification support. • Career development opportunities. • Exposure to modern Microsoft technologies. • A collaborative team where your ideas and expertise are valued. Your Experience May Include Senior 3rd Line Engineer, 3rd Line Support Engineer, Senior Infrastructure Engineer, Microsoft Support Engineer, Senior Systems Engineer, MSP Engineer, Infrastructure Support Engineer, Technical Support Engineer, Microsoft 365 Engineer, Cloud Support Engineer or Senior IT Engineer. Apply Now If you're looking for a role where technical ownership, customer impact and continuous improvement are valued as highly as technical expertise, we'd love to hear from you. Bring your Microsoft infrastructure experience, your MSP background and your passion for solving complex technical problems, and help us continue delivering exceptional Managed Services. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Aug 11, 2026
Full time
Some Engineers Escalate Problems. Others Own Them. When the easy fixes have been exhausted, who does the team turn to? We're looking for an experienced Senior 3rd Line Engineer who enjoys solving the technical problems others can't. Someone who combines strong Microsoft infrastructure expertise with sound judgement, clear communication and genuine ownership. You'll become the trusted technical counterpart to our Service Delivery Manager, helping resolve complex customer issues, supporting the wider engineering team and ensuring our customers receive an exceptional managed service. If you're an experienced MSP engineer who enjoys variety, autonomy and making a real technical impact, we'd love to hear from you. The Role at a Glance Senior 3rd Line Engineer Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working (3 Days Office / 2 Days Home) £40,000 - £50,000 DOE + Excellent Benefits Permanent Full Time Reporting to: Service Delivery Manager Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Leading Microsoft Partner & Managed Services Provider Your Background / Skills: MSP, 3rd Line Support, Microsoft 365, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, Networking, HaloPSA Experience: At least five years experience in a senior 2nd Line or 3rd Line technical support role, ideally in an MSP or multi-customer environment. Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity This role bridges the gap between our Service Desk and Senior Architect. You'll take ownership of the most technically challenging support issues, using your experience to investigate thoroughly, make informed decisions and resolve problems wherever possible before specialist architectural support is required. Alongside hands-on technical work, you'll mentor engineers, improve technical standards and work closely with the Service Delivery Manager to continually strengthen our Managed Services operation. What You'll Be Doing • Take ownership of complex 3rd Line incidents and service requests from investigation through to resolution. • Support Windows Server, Active Directory, Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID, Intune and Microsoft Defender environments. • Troubleshoot networking, virtualisation, backup and infrastructure issues across multiple customer environments. • Act as the senior escalation point for Service Desk engineers while mentoring and supporting their technical development. • Work closely with the Service Delivery Manager to improve service quality, technical standards and customer outcomes. • Produce clear technical documentation, contribute to knowledge sharing and support continuous service improvement. About You You'll already have built significant technical support experience, ideally within a Managed Service Provider or multi-customer environment, and be comfortable operating as the senior technical escalation point when complex issues arise. You're comfortable dealing with ambiguity, methodical in your troubleshooting and confident making technical decisions without immediately escalating every difficult issue. You'll likely bring: • At least 5 years' experience within a senior 2nd Line or 3rd Line technical support role, ideally within an MSP or multi-customer environment. •Strong experience within a 3rd Line Support role in an MSP environment. • Excellent Microsoft infrastructure knowledge including Windows Server, Active Directory and Microsoft 365. • Experience supporting Entra ID, Intune and Microsoft Defender. • Strong networking knowledge including DNS, DHCP, VPNs and firewalls. • Experience supporting VMware, Hyper-V or similar virtualisation platforms. • Experience using HaloPSA or another PSA platform. • Excellent customer communication and stakeholder management skills. • A structured, evidence-based approach to troubleshooting and documentation. What This Role Isn't This isn't a Project Engineer role or an Azure Architect position. We're looking for someone with broad Microsoft infrastructure experience who enjoys operational support, technical ownership and solving complex customer issues. A key part of the role is knowing when to resolve an issue yourself and when specialist architectural input is genuinely needed. Why Join Nexian? You'll join a growing Microsoft-focused Managed Services business where your technical expertise will genuinely influence how support is delivered. You'll enjoy: • Hybrid working following successful onboarding. • Company pension. • Ongoing Microsoft training and certification support. • Career development opportunities. • Exposure to modern Microsoft technologies. • A collaborative team where your ideas and expertise are valued. Your Experience May Include Senior 3rd Line Engineer, 3rd Line Support Engineer, Senior Infrastructure Engineer, Microsoft Support Engineer, Senior Systems Engineer, MSP Engineer, Infrastructure Support Engineer, Technical Support Engineer, Microsoft 365 Engineer, Cloud Support Engineer or Senior IT Engineer. Apply Now If you're looking for a role where technical ownership, customer impact and continuous improvement are valued as highly as technical expertise, we'd love to hear from you. Bring your Microsoft infrastructure experience, your MSP background and your passion for solving complex technical problems, and help us continue delivering exceptional Managed Services. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Job Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: PubliC Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. As the first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service Delivery Manager will own the client service relationship and oversee a range of activities to facilitate seamless service. A North Service Delivery Manager will be expected to maintain excellent customer relationships, a deep client understanding and technical awareness of key supported systems and be able to identify customer issues and needs and work with the business to resolve. Both an organisational and technical role, working alongside on-site and remote personnel to ensure the highest c-sat standards are achieved and maintained, and new business opportunities are identified and developed. Be a North brand ambassador. Responsibilities • Act as a main point of contact for select number of contracted service clients • Ensure processes and procedures are in place to support excellent service delivery and carry out regular reviews of these processes to ensure continuous improvement • Carry out regular service reviews (at intervals determined by the contract and ad hoc as required) and take responsibility for actions which arise • Liaise with business functions to monitor and measure service performance for each function in line with contract and client expectations • Provide the client with technical advice and guidance in line with supported systems • Take ownership of critical incidents and assist in coordination of all parties to ensure swift resolution • Manage improvement strategies with the client and action these • Supervise delivery of works and liaise with PMO to ensure delivery standards are maintained • Supervise call queues and ticket levels to ensure swift resolution and escalate any concerns • Account profitability, understanding the resources and costs required, and utilised, in the delivery of the contract • Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract • Contribute to a quarterly business review with large customers • Contribute to the implementation of Service Improvement Plans for jeopardy contracts Qualifications For development purposes the following knowledge, skills and experience are required. List of skills & experience. • Have worked in a Managed Service environment with working knowledge of Physical Security . • Technically aware of the technology stack for which North is delivering the managed service Physical security Systems . • Previous knowledge with Physical Security essential - CCTV, Access Control & Fire Systems . • Strong service management and planning skills. • Understand commercial issues. • Financial management awareness. • Good working knowledge of Microsoft applications e.g. Word, Excel, PowerPoint, etc. • Ability to manage a multi-skilled service delivery team both internal and via partners. • Excellent communication skills. • Ability to meet strict deadlines. • An awareness of ITIL V3 or V4 and ability to understand the full-service lifecycle. • Project Management experience and qualification, Prince 2 or equivalent would be an advantage.? • Ability to use data analytics to drive focus and service improvements. Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK
Aug 11, 2026
Full time
Job Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: PubliC Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. As the first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service Delivery Manager will own the client service relationship and oversee a range of activities to facilitate seamless service. A North Service Delivery Manager will be expected to maintain excellent customer relationships, a deep client understanding and technical awareness of key supported systems and be able to identify customer issues and needs and work with the business to resolve. Both an organisational and technical role, working alongside on-site and remote personnel to ensure the highest c-sat standards are achieved and maintained, and new business opportunities are identified and developed. Be a North brand ambassador. Responsibilities • Act as a main point of contact for select number of contracted service clients • Ensure processes and procedures are in place to support excellent service delivery and carry out regular reviews of these processes to ensure continuous improvement • Carry out regular service reviews (at intervals determined by the contract and ad hoc as required) and take responsibility for actions which arise • Liaise with business functions to monitor and measure service performance for each function in line with contract and client expectations • Provide the client with technical advice and guidance in line with supported systems • Take ownership of critical incidents and assist in coordination of all parties to ensure swift resolution • Manage improvement strategies with the client and action these • Supervise delivery of works and liaise with PMO to ensure delivery standards are maintained • Supervise call queues and ticket levels to ensure swift resolution and escalate any concerns • Account profitability, understanding the resources and costs required, and utilised, in the delivery of the contract • Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract • Contribute to a quarterly business review with large customers • Contribute to the implementation of Service Improvement Plans for jeopardy contracts Qualifications For development purposes the following knowledge, skills and experience are required. List of skills & experience. • Have worked in a Managed Service environment with working knowledge of Physical Security . • Technically aware of the technology stack for which North is delivering the managed service Physical security Systems . • Previous knowledge with Physical Security essential - CCTV, Access Control & Fire Systems . • Strong service management and planning skills. • Understand commercial issues. • Financial management awareness. • Good working knowledge of Microsoft applications e.g. Word, Excel, PowerPoint, etc. • Ability to manage a multi-skilled service delivery team both internal and via partners. • Excellent communication skills. • Ability to meet strict deadlines. • An awareness of ITIL V3 or V4 and ability to understand the full-service lifecycle. • Project Management experience and qualification, Prince 2 or equivalent would be an advantage.? • Ability to use data analytics to drive focus and service improvements. Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK
Location: Derbyshire Contract: Interim Duration: 6 months Rate: 136.45 to 208.72 - some flexibility Band: 6/7 We are currently recruiting for an experienced Income / SLR Management Accountant to join an NHS organisation on an interim basis. This is an excellent opportunity for an experienced NHS finance professional with a strong background in management accounting, income analysis and Service Line Reporting (SLR) . About the Role The successful candidate will provide high-quality financial management and analytical support, working closely with finance colleagues and operational stakeholders to ensure accurate reporting, effective financial management and clear understanding of service performance. Key responsibilities are likely to include: Supporting the delivery of accurate and timely monthly management accounts . Providing financial analysis and reporting across income and service lines. Supporting Service Line Reporting (SLR) and analysis of financial and operational performance. Investigating and explaining financial variances, trends and changes in income. Supporting budgeting, forecasting and financial planning. Working closely with operational and clinical managers to improve financial understanding and performance. Providing financial advice and challenge to budget holders and service leads. Supporting the development and monitoring of financial plans. Producing clear financial information and analysis for senior finance and operational stakeholders. Ensuring financial information is accurate, robust and delivered within required timescales. Supporting wider finance projects and service improvement activity as required. About You We are looking for a confident and experienced NHS Management Accountant who can operate effectively at Band 6/7 level . You will ideally have: Recent and demonstrable NHS finance experience . Experience working as an Income Accountant, SLR Accountant, Management Accountant or Senior Management Accountant . Strong knowledge of NHS management accounting . Practical experience of Service Line Reporting (SLR) . Experience analysing income, expenditure, budgets and financial performance. Strong Excel and financial analysis skills. Experience working with clinical and operational teams. The ability to investigate variances and clearly explain financial performance. Strong communication and stakeholder management skills. The confidence to challenge financial assumptions and provide constructive financial advice. Experience working at Band 6 or Band 7 equivalent level . Desirable It would be advantageous to have experience of: NHS income and contracting arrangements. Patient Level Information and Costing System ( PLICS ). NHS costing and SLR methodologies. Financial planning and forecasting. Working with large and complex clinical divisions. Supporting financial improvement and efficiency programmes. Apply Now If you are an experienced NHS Income / SLR Management Accountant looking for an interim Band 6/7 opportunity, we'd be keen to hear from you. Apply now or contact us for further information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Aug 11, 2026
Contractor
Location: Derbyshire Contract: Interim Duration: 6 months Rate: 136.45 to 208.72 - some flexibility Band: 6/7 We are currently recruiting for an experienced Income / SLR Management Accountant to join an NHS organisation on an interim basis. This is an excellent opportunity for an experienced NHS finance professional with a strong background in management accounting, income analysis and Service Line Reporting (SLR) . About the Role The successful candidate will provide high-quality financial management and analytical support, working closely with finance colleagues and operational stakeholders to ensure accurate reporting, effective financial management and clear understanding of service performance. Key responsibilities are likely to include: Supporting the delivery of accurate and timely monthly management accounts . Providing financial analysis and reporting across income and service lines. Supporting Service Line Reporting (SLR) and analysis of financial and operational performance. Investigating and explaining financial variances, trends and changes in income. Supporting budgeting, forecasting and financial planning. Working closely with operational and clinical managers to improve financial understanding and performance. Providing financial advice and challenge to budget holders and service leads. Supporting the development and monitoring of financial plans. Producing clear financial information and analysis for senior finance and operational stakeholders. Ensuring financial information is accurate, robust and delivered within required timescales. Supporting wider finance projects and service improvement activity as required. About You We are looking for a confident and experienced NHS Management Accountant who can operate effectively at Band 6/7 level . You will ideally have: Recent and demonstrable NHS finance experience . Experience working as an Income Accountant, SLR Accountant, Management Accountant or Senior Management Accountant . Strong knowledge of NHS management accounting . Practical experience of Service Line Reporting (SLR) . Experience analysing income, expenditure, budgets and financial performance. Strong Excel and financial analysis skills. Experience working with clinical and operational teams. The ability to investigate variances and clearly explain financial performance. Strong communication and stakeholder management skills. The confidence to challenge financial assumptions and provide constructive financial advice. Experience working at Band 6 or Band 7 equivalent level . Desirable It would be advantageous to have experience of: NHS income and contracting arrangements. Patient Level Information and Costing System ( PLICS ). NHS costing and SLR methodologies. Financial planning and forecasting. Working with large and complex clinical divisions. Supporting financial improvement and efficiency programmes. Apply Now If you are an experienced NHS Income / SLR Management Accountant looking for an interim Band 6/7 opportunity, we'd be keen to hear from you. Apply now or contact us for further information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
HR Manager (Maternity Cover) Location - London - Liverpool St Station Hours - 9am to 5pm. This is a hybrid role. Min 3 days in the office Salary: up to 77k DOE Start Date - Immediately Role - 12 month FTC Industry - Law Firm (must have experience working in a law firm) Background A leading professional services organisation seeking an experienced HR Manager to provide comprehensive, proactive and commercially focused HR support across the business. This role requires experience within a legal or professional services environment, with particular expertise in trainee recruitment, vacation schemes and early careers development. The successful candidate will work closely with senior stakeholders while leading and developing the HR team. Job Purpose To provide comprehensive, proactive and consistent HR generalist support to allocated business areas and the wider organisation, while supporting the management and development of the HR function. The role will act as a trusted advisor to leaders and managers, ensuring the delivery of effective HR solutions aligned to business objectives. Job Role Firm-wide & HR Team Support Ensure the effective and efficient delivery of HR support across the organisation. Act as an escalation point for HR team members, providing coaching, guidance and support on operational and strategic HR matters. Support and lead on employee relations matters, including disciplinary, grievance, capability, performance management and absence cases. Partner with senior stakeholders to manage complex employee relations matters and organisational challenges. Review and maintain HR policies, procedures, templates and employee documentation to ensure compliance with legislation and business requirements. Support salary bench marking and reward initiatives through participation in external salary surveys and market analysis. Act as key contact for immigration and right-to-work compliance requirements. Lead HR communications and contribute to organisation-wide people initiatives. Internal Client Departments Build strong relationships with Partners, Heads of Department and line managers to support business performance and employee engagement. Provide practical and commercially focused advice on employee relations, performance management, employment legislation and organisational change. Manage absence processes, including sickness monitoring, occupational health referrals and attendance reviews. Oversee all employee life cycle activity, including on boarding, probation reviews, promotions, transfers and offboarding. Conduct exit interviews and analyse feedback to identify trends and opportunities for improvement. Manage probation processes, ensuring timely reviews and confirmation of employment outcomes. Support employees and managers through maternity, paternity, adoption and other family-related leave processes. Coordinate and monitor appraisal processes, identifying learning and development needs across the business. Manage employee recognition initiatives and service milestone programmes. Provide employment, mortgage and tenancy references. Support recruitment activities, including drafting job descriptions, interviewing candidates and managing offer processes. Collaborate with leaders to identify and deliver learning and development initiatives aligned with business objectives. HR Systems and Management Information Oversee the effective use and administration of HR systems and employee data. Manage relationships with HR system providers and external suppliers. Ensure HR information published across business platforms remains accurate and up to date. Maintain the quality, integrity and accuracy of HR management information and reporting. Support diversity and inclusion reporting, including Gender Pay Gap and workforce diversity data. Produce regular workforce analytics, including turnover, retention, headcount and absence reporting. Provide meaningful people data insights to support business decision-making. Trainee Recruitment & Development Lead all aspects of trainee recruitment and early careers programmes. Act as the primary point of contact for trainee and graduate recruitment activities. Manage the organisation's trainee and vacation scheme attraction strategy, advertising campaigns and employer branding activities. Organise and oversee vacation schemes, including candidate attraction, assessment, onboarding, programme delivery and feedback. Manage training contract recruitment, including shortlisting, psychometric testing, assessment centres, interviews and offer management. Develop and continuously improve assessment centre methodology and selection processes. Coordinate trainee induction programmes and development initiatives. Manage trainee seat rotations, qualification pathways and career progression planning. Monitor trainee performance and proactively address development or performance concerns. Oversee trainee appraisal and feedback processes. Build and maintain relationships with future trainees and educational partners. Manage professional learning programmes and support individuals through qualification requirements. Professional Qualifications & Accreditations Manage professional practising certificate renewal processes and related compliance requirements. Provide guidance and support to employees pursuing professional qualifications. Maintain professional regulatory records and ensure compliance with relevant standards. Coordinate diversity reporting and regulatory submissions. Support organisational accreditation programmes and compliance audits from an HR perspective. Review and update people policies and procedures to maintain compliance with regulatory and industry best practice requirements. Person Specification Essential Skills CIPD Level 7 qualified, or working towards qualification. Significant HR generalist experience within a legal or professional services environment. Demonstrable experience managing trainee recruitment programmes and vacation schemes. Experience designing and delivering assessment centres and selection processes. Strong employee relations expertise, including complex case management. Excellent knowledge of UK employment law and HR best practice. Experience partnering with senior stakeholders and influencing decision-making. Strong analytical and reporting skills with experience using HR systems and people data. Excellent organisational skills with the ability to manage multiple priorities and deadlines. Strong communication, coaching and stakeholder management skills. Commercially aware, results-oriented and focused on delivering exceptional service. Able to identify opportunities for improvement and implement practical HR solutions. Highly organised, detail-oriented and capable of managing a varied workload in a fast-paced environment. Strong Microsoft Office skills, including Outlook, Excel and Word. Self-motivated team player with excellent written and verbal communication skills. If you would like to find out more contact Claire - claire.talty- Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Aug 11, 2026
Contractor
HR Manager (Maternity Cover) Location - London - Liverpool St Station Hours - 9am to 5pm. This is a hybrid role. Min 3 days in the office Salary: up to 77k DOE Start Date - Immediately Role - 12 month FTC Industry - Law Firm (must have experience working in a law firm) Background A leading professional services organisation seeking an experienced HR Manager to provide comprehensive, proactive and commercially focused HR support across the business. This role requires experience within a legal or professional services environment, with particular expertise in trainee recruitment, vacation schemes and early careers development. The successful candidate will work closely with senior stakeholders while leading and developing the HR team. Job Purpose To provide comprehensive, proactive and consistent HR generalist support to allocated business areas and the wider organisation, while supporting the management and development of the HR function. The role will act as a trusted advisor to leaders and managers, ensuring the delivery of effective HR solutions aligned to business objectives. Job Role Firm-wide & HR Team Support Ensure the effective and efficient delivery of HR support across the organisation. Act as an escalation point for HR team members, providing coaching, guidance and support on operational and strategic HR matters. Support and lead on employee relations matters, including disciplinary, grievance, capability, performance management and absence cases. Partner with senior stakeholders to manage complex employee relations matters and organisational challenges. Review and maintain HR policies, procedures, templates and employee documentation to ensure compliance with legislation and business requirements. Support salary bench marking and reward initiatives through participation in external salary surveys and market analysis. Act as key contact for immigration and right-to-work compliance requirements. Lead HR communications and contribute to organisation-wide people initiatives. Internal Client Departments Build strong relationships with Partners, Heads of Department and line managers to support business performance and employee engagement. Provide practical and commercially focused advice on employee relations, performance management, employment legislation and organisational change. Manage absence processes, including sickness monitoring, occupational health referrals and attendance reviews. Oversee all employee life cycle activity, including on boarding, probation reviews, promotions, transfers and offboarding. Conduct exit interviews and analyse feedback to identify trends and opportunities for improvement. Manage probation processes, ensuring timely reviews and confirmation of employment outcomes. Support employees and managers through maternity, paternity, adoption and other family-related leave processes. Coordinate and monitor appraisal processes, identifying learning and development needs across the business. Manage employee recognition initiatives and service milestone programmes. Provide employment, mortgage and tenancy references. Support recruitment activities, including drafting job descriptions, interviewing candidates and managing offer processes. Collaborate with leaders to identify and deliver learning and development initiatives aligned with business objectives. HR Systems and Management Information Oversee the effective use and administration of HR systems and employee data. Manage relationships with HR system providers and external suppliers. Ensure HR information published across business platforms remains accurate and up to date. Maintain the quality, integrity and accuracy of HR management information and reporting. Support diversity and inclusion reporting, including Gender Pay Gap and workforce diversity data. Produce regular workforce analytics, including turnover, retention, headcount and absence reporting. Provide meaningful people data insights to support business decision-making. Trainee Recruitment & Development Lead all aspects of trainee recruitment and early careers programmes. Act as the primary point of contact for trainee and graduate recruitment activities. Manage the organisation's trainee and vacation scheme attraction strategy, advertising campaigns and employer branding activities. Organise and oversee vacation schemes, including candidate attraction, assessment, onboarding, programme delivery and feedback. Manage training contract recruitment, including shortlisting, psychometric testing, assessment centres, interviews and offer management. Develop and continuously improve assessment centre methodology and selection processes. Coordinate trainee induction programmes and development initiatives. Manage trainee seat rotations, qualification pathways and career progression planning. Monitor trainee performance and proactively address development or performance concerns. Oversee trainee appraisal and feedback processes. Build and maintain relationships with future trainees and educational partners. Manage professional learning programmes and support individuals through qualification requirements. Professional Qualifications & Accreditations Manage professional practising certificate renewal processes and related compliance requirements. Provide guidance and support to employees pursuing professional qualifications. Maintain professional regulatory records and ensure compliance with relevant standards. Coordinate diversity reporting and regulatory submissions. Support organisational accreditation programmes and compliance audits from an HR perspective. Review and update people policies and procedures to maintain compliance with regulatory and industry best practice requirements. Person Specification Essential Skills CIPD Level 7 qualified, or working towards qualification. Significant HR generalist experience within a legal or professional services environment. Demonstrable experience managing trainee recruitment programmes and vacation schemes. Experience designing and delivering assessment centres and selection processes. Strong employee relations expertise, including complex case management. Excellent knowledge of UK employment law and HR best practice. Experience partnering with senior stakeholders and influencing decision-making. Strong analytical and reporting skills with experience using HR systems and people data. Excellent organisational skills with the ability to manage multiple priorities and deadlines. Strong communication, coaching and stakeholder management skills. Commercially aware, results-oriented and focused on delivering exceptional service. Able to identify opportunities for improvement and implement practical HR solutions. Highly organised, detail-oriented and capable of managing a varied workload in a fast-paced environment. Strong Microsoft Office skills, including Outlook, Excel and Word. Self-motivated team player with excellent written and verbal communication skills. If you would like to find out more contact Claire - claire.talty- Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Tech Connect Group are pleased to partner with a national technology business in their search for an Account Manager. As an account manager, you ll be at the heart of delivering innovative digital solutions, acting as the key link between clients and internal design, development, and marketing teams. You ll be responsible for nurturing existing client relationships and helping clients with their digital growth, whilst taking the lead on any immediate website support needs that they have. Based out of their Southampton or Salisbury offices, this role requires you to be in the office on a hybrid basis, 2 days a week. The ideal candidate will have a strong understanding of the above areas and be a friendly, collaborative individual who fits well within a sociable team! Please note, this role does require the usage of timesheets - please ensure you are comfortable with this before applying. Key Skills and Experience Route client requests to the appropriate teams, ensuring a clear understanding of client needs and translating them into well-defined tasks for our development teams Collaborate with internal teams to identify the best solutions and be able to explain these in an easy-to-understand way to the client in verbal, written and presentation formats Manage urgent and sometimes business-critical client requests with efficiency and composure Maintain relationships with customers, with the ability to spot and resolve any client frustrations, whilst simultaneously identifying opportunities for growth and improvement Tracking client spends against contracts and SOWs (statement of works), reporting any concerns regarding quality, service or spend to the management team Key skills required: Experience in either account management or project management A passion for, and strong understanding of working with digital technologies and software, including websites, e-commerce, Mobile Apps and digital marketing Ability to independently problem-solve, create and convey ideas effectively, and professionally, sometimes whilst under time pressure from clients A team player and collaborative approach to working with colleagues Ability to manage multiple projects and priorities simultaneously Great attention to detail, especially regarding budgets and spend tracking Meet company policies such as confidentiality and data security whilst logging a real-time record of work completed and scheduled
Aug 11, 2026
Full time
Tech Connect Group are pleased to partner with a national technology business in their search for an Account Manager. As an account manager, you ll be at the heart of delivering innovative digital solutions, acting as the key link between clients and internal design, development, and marketing teams. You ll be responsible for nurturing existing client relationships and helping clients with their digital growth, whilst taking the lead on any immediate website support needs that they have. Based out of their Southampton or Salisbury offices, this role requires you to be in the office on a hybrid basis, 2 days a week. The ideal candidate will have a strong understanding of the above areas and be a friendly, collaborative individual who fits well within a sociable team! Please note, this role does require the usage of timesheets - please ensure you are comfortable with this before applying. Key Skills and Experience Route client requests to the appropriate teams, ensuring a clear understanding of client needs and translating them into well-defined tasks for our development teams Collaborate with internal teams to identify the best solutions and be able to explain these in an easy-to-understand way to the client in verbal, written and presentation formats Manage urgent and sometimes business-critical client requests with efficiency and composure Maintain relationships with customers, with the ability to spot and resolve any client frustrations, whilst simultaneously identifying opportunities for growth and improvement Tracking client spends against contracts and SOWs (statement of works), reporting any concerns regarding quality, service or spend to the management team Key skills required: Experience in either account management or project management A passion for, and strong understanding of working with digital technologies and software, including websites, e-commerce, Mobile Apps and digital marketing Ability to independently problem-solve, create and convey ideas effectively, and professionally, sometimes whilst under time pressure from clients A team player and collaborative approach to working with colleagues Ability to manage multiple projects and priorities simultaneously Great attention to detail, especially regarding budgets and spend tracking Meet company policies such as confidentiality and data security whilst logging a real-time record of work completed and scheduled
Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. If you've ever wanted the opportunity to build and improve an MSP rather than simply maintain one, we'd love to hear from you. The Role at a Glance Technical Service Delivery Manager Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working Thereafter (Subject to Successful Onboarding, Performance & Business Requirements) £60,000 - £65,000 DOE + Company Benefits Permanent Full Time Reporting to: CTO Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background / Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity We're specifically looking for someone who has already led Service Delivery within an MSP and can demonstrate how they've improved or transformed a service operation before. You'll inherit a solid foundation with genuine opportunity to improve how we operate, developing a more proactive, accountable and customer-focused service operation. You'll lead our Service Desk, Escalation and Centralised Services teams while working closely with the CTO to improve operational maturity, strengthen customer experience and support the continued growth of the business. Whilst you'll have strong technical credibility, this is not a hands-on engineering role. Instead, you'll lead the people, processes and service operations that enable our technical teams to perform at their best. What You'll Be Doing Service Leadership • Lead the day-to-day operation of our 1st, 2nd and Escalation Support teams. • Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. • Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. • Reduce unnecessary escalations through improved workflows, coaching and service standards. Customer Service & Operational Excellence • Lead major incidents, customer escalations and service recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA workflows, SLAs, automation, reporting, dashboards and service data quality. • Introduce better documentation, knowledge management and operational processes. • Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development • Coach, mentor and develop Service Desk engineers and team leaders. • Conduct one-to-ones, performance reviews and capability planning. • Build a culture of ownership, accountability and continuous improvement. • Support recruitment and succession planning as the business grows. Projects & Customer Onboarding • Coordinate operational delivery for new customer onboarding and Managed Service transitions. • Work closely with Sales, Projects and Technical teams to ensure seamless customer handovers. • Support pre-sales activity by providing operational expertise and service insight. • Coordinate project delivery from a service perspective while working alongside technical specialists responsible for solution design. About You You're an experienced MSP Service Delivery leader who enjoys improving operations rather than simply maintaining them. You understand how to balance customer expectations, technical capability and commercial priorities while developing high-performing teams that consistently deliver excellent service. You'll probably bring: • Proven experience leading Service Delivery within a Managed Service Provider. • Demonstrable experience improving, transforming or rebuilding an MSP Service Desk or Managed Services operation. • Strong leadership experience across 1st Line, 2nd Line and Escalation teams. • Deep hands-on experience with HaloPSA (strongly preferred) or another leading PSA platform, including configuring workflows, SLAs, queues, automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/disaster recovery and modern RMM platforms (NinjaOne experience advantageous). • Strong customer-facing communication and stakeholder management skills. • Commercial awareness with experience supporting customer onboarding, service transitions and pre-sales activities. • Experience supporting legal, professional services or other regulated environments would be advantageous. Why Join Nexian? This is an opportunity to genuinely shape how our Managed Services function operates. Rather than inheriting a mature operation, you'll have the autonomy to improve processes, develop people and create a service operation capable of supporting our ambitious growth plans. Alongside a competitive salary you'll enjoy: • £60,000 - £65,000 DOE. • Hybrid working following successful onboarding, subject to performance and business requirements. • Company pension. • Career progression opportunities. • Direct access to senior leadership. • Genuine autonomy and ownership. • Opportunity to shape a growing Managed Services business. • Supportive, collaborative culture. Your Experience May Include Technical Service Delivery Manager, IT Service Delivery Manager, Managed Services Manager, MSP Operations Manager, Service Desk Manager, IT Operations Manager, Head of Service Delivery, Technical Operations Manager or Service Operations Manager. Apply Now If you're ready to build, improve and lead a Managed Services operation where your ideas, leadership and experience will genuinely shape the future of the business, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Aug 11, 2026
Full time
Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. If you've ever wanted the opportunity to build and improve an MSP rather than simply maintain one, we'd love to hear from you. The Role at a Glance Technical Service Delivery Manager Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working Thereafter (Subject to Successful Onboarding, Performance & Business Requirements) £60,000 - £65,000 DOE + Company Benefits Permanent Full Time Reporting to: CTO Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background / Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity We're specifically looking for someone who has already led Service Delivery within an MSP and can demonstrate how they've improved or transformed a service operation before. You'll inherit a solid foundation with genuine opportunity to improve how we operate, developing a more proactive, accountable and customer-focused service operation. You'll lead our Service Desk, Escalation and Centralised Services teams while working closely with the CTO to improve operational maturity, strengthen customer experience and support the continued growth of the business. Whilst you'll have strong technical credibility, this is not a hands-on engineering role. Instead, you'll lead the people, processes and service operations that enable our technical teams to perform at their best. What You'll Be Doing Service Leadership • Lead the day-to-day operation of our 1st, 2nd and Escalation Support teams. • Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. • Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. • Reduce unnecessary escalations through improved workflows, coaching and service standards. Customer Service & Operational Excellence • Lead major incidents, customer escalations and service recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA workflows, SLAs, automation, reporting, dashboards and service data quality. • Introduce better documentation, knowledge management and operational processes. • Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development • Coach, mentor and develop Service Desk engineers and team leaders. • Conduct one-to-ones, performance reviews and capability planning. • Build a culture of ownership, accountability and continuous improvement. • Support recruitment and succession planning as the business grows. Projects & Customer Onboarding • Coordinate operational delivery for new customer onboarding and Managed Service transitions. • Work closely with Sales, Projects and Technical teams to ensure seamless customer handovers. • Support pre-sales activity by providing operational expertise and service insight. • Coordinate project delivery from a service perspective while working alongside technical specialists responsible for solution design. About You You're an experienced MSP Service Delivery leader who enjoys improving operations rather than simply maintaining them. You understand how to balance customer expectations, technical capability and commercial priorities while developing high-performing teams that consistently deliver excellent service. You'll probably bring: • Proven experience leading Service Delivery within a Managed Service Provider. • Demonstrable experience improving, transforming or rebuilding an MSP Service Desk or Managed Services operation. • Strong leadership experience across 1st Line, 2nd Line and Escalation teams. • Deep hands-on experience with HaloPSA (strongly preferred) or another leading PSA platform, including configuring workflows, SLAs, queues, automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/disaster recovery and modern RMM platforms (NinjaOne experience advantageous). • Strong customer-facing communication and stakeholder management skills. • Commercial awareness with experience supporting customer onboarding, service transitions and pre-sales activities. • Experience supporting legal, professional services or other regulated environments would be advantageous. Why Join Nexian? This is an opportunity to genuinely shape how our Managed Services function operates. Rather than inheriting a mature operation, you'll have the autonomy to improve processes, develop people and create a service operation capable of supporting our ambitious growth plans. Alongside a competitive salary you'll enjoy: • £60,000 - £65,000 DOE. • Hybrid working following successful onboarding, subject to performance and business requirements. • Company pension. • Career progression opportunities. • Direct access to senior leadership. • Genuine autonomy and ownership. • Opportunity to shape a growing Managed Services business. • Supportive, collaborative culture. Your Experience May Include Technical Service Delivery Manager, IT Service Delivery Manager, Managed Services Manager, MSP Operations Manager, Service Desk Manager, IT Operations Manager, Head of Service Delivery, Technical Operations Manager or Service Operations Manager. Apply Now If you're ready to build, improve and lead a Managed Services operation where your ideas, leadership and experience will genuinely shape the future of the business, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Business Development Manager Fire & Security Location: Gloucestershire and Surrounding Areas Salary: £40,000 £50,000 Basic Salary (OTE £80,000) + Commission & Benefits Reporting To: Senior Management Join CIA Fire & Security Part of The Ranger Group An exciting opportunity has arisen for an experienced and ambitious Business Development Manager to join CIA Fire & Security, part of The Ranger Group click apply for full job details
Aug 11, 2026
Full time
Business Development Manager Fire & Security Location: Gloucestershire and Surrounding Areas Salary: £40,000 £50,000 Basic Salary (OTE £80,000) + Commission & Benefits Reporting To: Senior Management Join CIA Fire & Security Part of The Ranger Group An exciting opportunity has arisen for an experienced and ambitious Business Development Manager to join CIA Fire & Security, part of The Ranger Group click apply for full job details
TOTAL WASTE RECRUITMENT LTD
Ellesmere Port, Cheshire
OUR CLIENT IS SEEKING A MOTIVATED AND RESULTS-DRIVEN BUSINESS DEVELOPMENT CONSULTANT TO JOIN THEIR EXPANDING TEAM. Location: North West you may be located in Chester, Mold, Wrexham, Shrewsbury, Nantwich and surrounding areas Salary: £50-60k, commission, Company vehicle About the Opportunity This is a fantastic opportunity for an experienced sales professional to take the next step in their career wit click apply for full job details
Aug 11, 2026
Full time
OUR CLIENT IS SEEKING A MOTIVATED AND RESULTS-DRIVEN BUSINESS DEVELOPMENT CONSULTANT TO JOIN THEIR EXPANDING TEAM. Location: North West you may be located in Chester, Mold, Wrexham, Shrewsbury, Nantwich and surrounding areas Salary: £50-60k, commission, Company vehicle About the Opportunity This is a fantastic opportunity for an experienced sales professional to take the next step in their career wit click apply for full job details
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Modern Slavery Safehouse Advocate Location: West Midlands (frequent travel required, including Croydon and Solihull) Salary: 25,287.91 - 27,993.18 (dependent on experience) Hours: 37.5 hours per week, Monday-Friday 9am-5pm Contract: Full-time Reporting to: Safehouse Manager Working Pattern: Site-based (not eligible for hybrid working) Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 - the post holder must be female MUST HAVE OWN VEHICLE About the Organisation We are a specialist charity providing trauma-informed support to women, men and children affected by violence, abuse, exploitation and trafficking. Our services support victims to achieve safety, stability and long-term recovery. Our Modern Slavery Support Service delivers safehouse accommodation and community-based support to adult victims of modern slavery and human trafficking (male and female victims, including those with children). We work within the Home Office national contracting arrangements to support individuals who have accessed the National Referral Mechanism (NRM), ensuring they receive safe accommodation, financial and practical assistance, and coordinated multi-agency support while awaiting decisions. The Role The Modern Slavery Safehouse Advocate plays a vital frontline role supporting potential victims of modern slavery and international human trafficking through their recovery and reflection period. You will provide trauma-informed, person-centred support to meet clients' physical, psychological and social needs, ensuring they can access their rights and entitlements under ECAT (European Convention on Action Against Trafficking). This is a challenging yet highly rewarding role requiring resilience, professionalism and the ability to manage complex casework within a fast-paced safehouse environment. Key Responsibilities Casework & Advocacy Deliver regular emotional and practical support to victims, promoting safety, independence and reducing risk of re-trafficking Complete timely and robust risk and needs assessments Develop and review journey plans and support plans Support clients to understand the National Referral Mechanism (NRM) process and advocate while they await conclusive grounds decisions Provide information regarding rights and entitlements under ECAT Address complex and multiple needs including exploitation, trauma, mental health, substance misuse and safeguarding concerns Work to contractual KPIs and required timescales Accommodation & Safehouse Duties Complete safehouse inductions, move-ins and move-ons Provide welcome packs and initial subsistence Support residents to understand and adhere to licence agreements and house rules Maintain health & safety, fire safety and building security standards Manage relationships between residents and respond to conflict appropriately Liaise with maintenance and facilities teams where required Partnership & Multi-Agency Working Refer and support clients to access specialist services (health, mental health, substance misuse, domestic abuse services and others) Attend and contribute to multi-agency meetings Build strong collaborative relationships with partner agencies Maintain accurate, confidential case management records About You Essential Educated to Level 3 (or equivalent experience) Experience working within a needs-led service undertaking risk and needs assessments Experience supporting vulnerable adults and/or children Experience managing complex casework and crisis intervention Experience working in supported accommodation, homelessness or destitution settings Knowledge of modern slavery and trafficking indicators and support systems in the UK Understanding of safeguarding legislation and best practice Strong organisational and communication skills Ability to manage a caseload and meet deadlines Confident using Microsoft Office and case management systems Full UK driving licence with access to a vehicle Eligible to work in the UK Desirable Experience working within formal contract frameworks with KPIs Knowledge of immigration systems and access to public funds Understanding of trauma-informed approaches and motivational interviewing Knowledge of the Violence Against Women and Girls strategy Benefits 25 days annual leave (pro rata) plus bank holidays 1 wellbeing day (pro rata) Annual leave buy-back scheme 5% employer pension contribution Mileage allowance Time off in lieu (TOIL) for overtime Employee Assistance Programme Access to group clinical supervision (BACP-trained counsellor) Training and development opportunities Bi-annual staff away days Regular internal staff newsletter Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Aug 11, 2026
Full time
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Modern Slavery Safehouse Advocate Location: West Midlands (frequent travel required, including Croydon and Solihull) Salary: 25,287.91 - 27,993.18 (dependent on experience) Hours: 37.5 hours per week, Monday-Friday 9am-5pm Contract: Full-time Reporting to: Safehouse Manager Working Pattern: Site-based (not eligible for hybrid working) Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 - the post holder must be female MUST HAVE OWN VEHICLE About the Organisation We are a specialist charity providing trauma-informed support to women, men and children affected by violence, abuse, exploitation and trafficking. Our services support victims to achieve safety, stability and long-term recovery. Our Modern Slavery Support Service delivers safehouse accommodation and community-based support to adult victims of modern slavery and human trafficking (male and female victims, including those with children). We work within the Home Office national contracting arrangements to support individuals who have accessed the National Referral Mechanism (NRM), ensuring they receive safe accommodation, financial and practical assistance, and coordinated multi-agency support while awaiting decisions. The Role The Modern Slavery Safehouse Advocate plays a vital frontline role supporting potential victims of modern slavery and international human trafficking through their recovery and reflection period. You will provide trauma-informed, person-centred support to meet clients' physical, psychological and social needs, ensuring they can access their rights and entitlements under ECAT (European Convention on Action Against Trafficking). This is a challenging yet highly rewarding role requiring resilience, professionalism and the ability to manage complex casework within a fast-paced safehouse environment. Key Responsibilities Casework & Advocacy Deliver regular emotional and practical support to victims, promoting safety, independence and reducing risk of re-trafficking Complete timely and robust risk and needs assessments Develop and review journey plans and support plans Support clients to understand the National Referral Mechanism (NRM) process and advocate while they await conclusive grounds decisions Provide information regarding rights and entitlements under ECAT Address complex and multiple needs including exploitation, trauma, mental health, substance misuse and safeguarding concerns Work to contractual KPIs and required timescales Accommodation & Safehouse Duties Complete safehouse inductions, move-ins and move-ons Provide welcome packs and initial subsistence Support residents to understand and adhere to licence agreements and house rules Maintain health & safety, fire safety and building security standards Manage relationships between residents and respond to conflict appropriately Liaise with maintenance and facilities teams where required Partnership & Multi-Agency Working Refer and support clients to access specialist services (health, mental health, substance misuse, domestic abuse services and others) Attend and contribute to multi-agency meetings Build strong collaborative relationships with partner agencies Maintain accurate, confidential case management records About You Essential Educated to Level 3 (or equivalent experience) Experience working within a needs-led service undertaking risk and needs assessments Experience supporting vulnerable adults and/or children Experience managing complex casework and crisis intervention Experience working in supported accommodation, homelessness or destitution settings Knowledge of modern slavery and trafficking indicators and support systems in the UK Understanding of safeguarding legislation and best practice Strong organisational and communication skills Ability to manage a caseload and meet deadlines Confident using Microsoft Office and case management systems Full UK driving licence with access to a vehicle Eligible to work in the UK Desirable Experience working within formal contract frameworks with KPIs Knowledge of immigration systems and access to public funds Understanding of trauma-informed approaches and motivational interviewing Knowledge of the Violence Against Women and Girls strategy Benefits 25 days annual leave (pro rata) plus bank holidays 1 wellbeing day (pro rata) Annual leave buy-back scheme 5% employer pension contribution Mileage allowance Time off in lieu (TOIL) for overtime Employee Assistance Programme Access to group clinical supervision (BACP-trained counsellor) Training and development opportunities Bi-annual staff away days Regular internal staff newsletter Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
The Federation of Small Businesses (FSB) is the leading voice of 5.5 million small businesses and the self-employed across the UK. Since 1974, we've supported people to start, run and grow their own business. With market-leading benefits, local support, financial expertise, networking events and more, we provide our members with all the tools they need to succeed in business. We're also the UK's leading business campaigner, focused on delivering change on issues that matter most. With teams across the UK, we work with governments and decision-makers to make real change happen. Taking on our role of FSB Regional Business and Stakeholder Engagement Manager is a fantastic opportunity to work for the UK's leading business organisation leading local activity throughout Oxfordshire and Gloucestershire, which supports commercial sales activity, member retention and recruitment, whilst also representing the voice of small businesses with local politicians, stakeholders and media. The role is varied across four main workstreams; Commercial, Membership, Policy & Lobbying and Volunteer & Member support. The successful candidate will (but not limited to): Identify opportunities to promote FSB membership, to larger audiences, generate sales leads and retain existing members. Work closely with the Regional Sales Manager developing opportunities for sales through local partnerships, B2B exhibitions, events and other networks. Identify opportunities to generate income streams delivered through local activity. Work closely with the commercial and regional sales team to secure opportunities. Work alongside colleagues across the organisation to deliver local element of national projects. Develop strong relationships with locally elected politicians, local authorities and any other local political stakeholders, to ensure the needs of small businesses are considered within policy development. Identify, research, develop and promote national and local business issues as they arise, including where appropriate, representing FSB and its members at external meetings and the media to raise FSB's local profile. Work alongside FSB volunteers who play a key role representing the FSB by providing briefings, guidance and general support to ensure they are able to represent the views of small businesses. Who are we looking for? In this extremely diverse position, applicants should have experience in one or more of the following but will be expected to develop in other areas also: commercial, marketing and event management, public affairs and campaigning, volunteer management and building networks, regional media and communications. The Regional Business and Stakeholder Engagement Manager role requires the post holder to develop a broad range of skills across various business areas. Candidates from a wide range of backgrounds will be considered but ideally they should have an understanding of the local business environment and be able to demonstrate an ability to build strong relationships and whilst maintaining a commercial focus. The role is home based and will involve some travel in Oxfordshire and the surrounding geographical region. The appointed candidate will be required to live in Oxfordshire. You must have a full valid UK driving licence and appropriate road worthy vehicle suitable for business use and be willing to travel within the region to attend events and meetings. FSB is dedicated to helping small businesses survive through these difficult times, and we value our staff enough to provide highly competitive rates of pay, benefits, and internationally recognised qualifications. We believe your work life balance is important and we provide you with all the tools, skills and support to help our members every day, and help you develop your skills through teamwork and relationship building. We believe diversity is the key to success, and we encourage people from all walks of life and backgrounds to come and join us. Our inclusive environment allows all our employees to bring their whole selves to work. In addition to a fulfilling career with FSB, you'll also benefit from: 26 days holidays per year plus bank holidays with the option to buy 3 days with your Annual Flex Pot Annual Flex Pot to spend on benefits including additional pension, additional holidays, additional critical illness cover, additional life cover, cycle to work scheme and discounted gym membership Health cash plan (Access to claim back numerous benefits, including towards dental treatment, optical, chiropody, physiotherapy, counselling, health and wellbeing) Critical illness and income protection insurance Enhanced Maternity and Paternity Pay Access to an employee assistance programme and mental health first aiders Group Personal Pension (GPP) Applicable on completion of probationary period and subject to terms How to apply All applications to be received by 28 August 2026. Any applications received after this date will be held on file for a maximum of 6 months and reviewed if the first round of applicants are unsuccessful. Additional information All applicants must be able to provide at interview stage their highest education certificates as listed on their CV and verification of their eligibility to work in the UK. As an equal opportunities employer, FSB is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and Inclusion agenda and aspire to have a diverse and inclusive workplace, where all employees can bring their whole self to work. We strongly encourage suitably qualified applicants from a range of backgrounds to apply and join FSB. Candidates with a disability who require reasonable adjustments should contact the HR department. Personal data will be held and processed for up to 6 months. Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date if a high number of applications are received. If you are successful and short listed for interview you will be contacted by email.
Aug 11, 2026
Full time
The Federation of Small Businesses (FSB) is the leading voice of 5.5 million small businesses and the self-employed across the UK. Since 1974, we've supported people to start, run and grow their own business. With market-leading benefits, local support, financial expertise, networking events and more, we provide our members with all the tools they need to succeed in business. We're also the UK's leading business campaigner, focused on delivering change on issues that matter most. With teams across the UK, we work with governments and decision-makers to make real change happen. Taking on our role of FSB Regional Business and Stakeholder Engagement Manager is a fantastic opportunity to work for the UK's leading business organisation leading local activity throughout Oxfordshire and Gloucestershire, which supports commercial sales activity, member retention and recruitment, whilst also representing the voice of small businesses with local politicians, stakeholders and media. The role is varied across four main workstreams; Commercial, Membership, Policy & Lobbying and Volunteer & Member support. The successful candidate will (but not limited to): Identify opportunities to promote FSB membership, to larger audiences, generate sales leads and retain existing members. Work closely with the Regional Sales Manager developing opportunities for sales through local partnerships, B2B exhibitions, events and other networks. Identify opportunities to generate income streams delivered through local activity. Work closely with the commercial and regional sales team to secure opportunities. Work alongside colleagues across the organisation to deliver local element of national projects. Develop strong relationships with locally elected politicians, local authorities and any other local political stakeholders, to ensure the needs of small businesses are considered within policy development. Identify, research, develop and promote national and local business issues as they arise, including where appropriate, representing FSB and its members at external meetings and the media to raise FSB's local profile. Work alongside FSB volunteers who play a key role representing the FSB by providing briefings, guidance and general support to ensure they are able to represent the views of small businesses. Who are we looking for? In this extremely diverse position, applicants should have experience in one or more of the following but will be expected to develop in other areas also: commercial, marketing and event management, public affairs and campaigning, volunteer management and building networks, regional media and communications. The Regional Business and Stakeholder Engagement Manager role requires the post holder to develop a broad range of skills across various business areas. Candidates from a wide range of backgrounds will be considered but ideally they should have an understanding of the local business environment and be able to demonstrate an ability to build strong relationships and whilst maintaining a commercial focus. The role is home based and will involve some travel in Oxfordshire and the surrounding geographical region. The appointed candidate will be required to live in Oxfordshire. You must have a full valid UK driving licence and appropriate road worthy vehicle suitable for business use and be willing to travel within the region to attend events and meetings. FSB is dedicated to helping small businesses survive through these difficult times, and we value our staff enough to provide highly competitive rates of pay, benefits, and internationally recognised qualifications. We believe your work life balance is important and we provide you with all the tools, skills and support to help our members every day, and help you develop your skills through teamwork and relationship building. We believe diversity is the key to success, and we encourage people from all walks of life and backgrounds to come and join us. Our inclusive environment allows all our employees to bring their whole selves to work. In addition to a fulfilling career with FSB, you'll also benefit from: 26 days holidays per year plus bank holidays with the option to buy 3 days with your Annual Flex Pot Annual Flex Pot to spend on benefits including additional pension, additional holidays, additional critical illness cover, additional life cover, cycle to work scheme and discounted gym membership Health cash plan (Access to claim back numerous benefits, including towards dental treatment, optical, chiropody, physiotherapy, counselling, health and wellbeing) Critical illness and income protection insurance Enhanced Maternity and Paternity Pay Access to an employee assistance programme and mental health first aiders Group Personal Pension (GPP) Applicable on completion of probationary period and subject to terms How to apply All applications to be received by 28 August 2026. Any applications received after this date will be held on file for a maximum of 6 months and reviewed if the first round of applicants are unsuccessful. Additional information All applicants must be able to provide at interview stage their highest education certificates as listed on their CV and verification of their eligibility to work in the UK. As an equal opportunities employer, FSB is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and Inclusion agenda and aspire to have a diverse and inclusive workplace, where all employees can bring their whole self to work. We strongly encourage suitably qualified applicants from a range of backgrounds to apply and join FSB. Candidates with a disability who require reasonable adjustments should contact the HR department. Personal data will be held and processed for up to 6 months. Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date if a high number of applications are received. If you are successful and short listed for interview you will be contacted by email.
Our client is a leading supplier of catering services to a number of schools and education trusts across the South West. As the business continues to expand, we're looking for an experienced Operations Director to join our team and oversee a portfolio of education sites across the West. This is a field-based role, supporting and inspiring teams across multiple locations, so flexibility to travel is essential (car provided.) The region is South Wales, Cornwall, Devon, Somerset, Dorset, Hampshire and Wiltshire. As an Operations Director, you will: Lead, motivate, and develop Area Managers, Chef Managers and on-site teams Build strong, professional relationships with clients, suppliers, and stakeholders Champion great food and exceptional service standards Deliver high-quality operational performance across multiple sites Provide confident financial oversight, including commercial and fixed-price management Support recruitment, HR processes, and people development Lead a region of 5 area managers and 70+ sites 350 employees Increase School meal uptake, control costs & deliver business unit KPI's Maintain & Grow our customer base through extensions and supporting Tenders/Business development. Lead on projects & contract mobilisations Represent the business with professionalism We're looking for someone with: Experience as a multi-site Operations Manager or Area Manager in either a services or hospitality or retail A track record of managing a large multisite business Strong leadership skills with a "lead by example" approach Confidence communicating at all levels Excellent organisational skills, resilience, and the ability to prioritise effectively Competence with Microsoft Office, including producing reports, spreadsheets, and presentations A genuine passion for great food, great people, and great service Qualification in Food Safety & Management experience advantageous Prepared to Travel across the region meeting Clients & supporting the team, and home based when not visiting sites What We Offer Competitive salary Car or car allowance Company pension Generous annual leave A chance to be part of a dynamic, creative, people-focused catering brand
Aug 11, 2026
Full time
Our client is a leading supplier of catering services to a number of schools and education trusts across the South West. As the business continues to expand, we're looking for an experienced Operations Director to join our team and oversee a portfolio of education sites across the West. This is a field-based role, supporting and inspiring teams across multiple locations, so flexibility to travel is essential (car provided.) The region is South Wales, Cornwall, Devon, Somerset, Dorset, Hampshire and Wiltshire. As an Operations Director, you will: Lead, motivate, and develop Area Managers, Chef Managers and on-site teams Build strong, professional relationships with clients, suppliers, and stakeholders Champion great food and exceptional service standards Deliver high-quality operational performance across multiple sites Provide confident financial oversight, including commercial and fixed-price management Support recruitment, HR processes, and people development Lead a region of 5 area managers and 70+ sites 350 employees Increase School meal uptake, control costs & deliver business unit KPI's Maintain & Grow our customer base through extensions and supporting Tenders/Business development. Lead on projects & contract mobilisations Represent the business with professionalism We're looking for someone with: Experience as a multi-site Operations Manager or Area Manager in either a services or hospitality or retail A track record of managing a large multisite business Strong leadership skills with a "lead by example" approach Confidence communicating at all levels Excellent organisational skills, resilience, and the ability to prioritise effectively Competence with Microsoft Office, including producing reports, spreadsheets, and presentations A genuine passion for great food, great people, and great service Qualification in Food Safety & Management experience advantageous Prepared to Travel across the region meeting Clients & supporting the team, and home based when not visiting sites What We Offer Competitive salary Car or car allowance Company pension Generous annual leave A chance to be part of a dynamic, creative, people-focused catering brand
Ford & Stanley Select
Milton Keynes, Buckinghamshire
Facilities Project Manager Milton Keynes Up to £50,000 Permanent The Opportunity If you're looking for an opportunity to take ownership of a diverse range of facilities projects while helping shape the future direction of a growing Facilities function, this is the kind of role that offers genuine influence from day one. As a newly created position within a growing engineering and manufacturing environment, you'll play a key role in delivering facilities improvement projects across a large and complex operational site. With business growth driving increased project activity, this role has been introduced to provide dedicated project management capability and support the continued development of facilities operations. You'll be responsible for managing projects ranging from office developments and infrastructure upgrades through to larger capital improvement works, working closely with production teams, contractors, procurement, and senior stakeholders to ensure successful delivery. This is more than a traditional project management position. Alongside delivering projects, you'll have the opportunity to improve planned maintenance processes, streamline ways of working, and help move facilities operations from a reactive to a more proactive approach. With a constant pipeline of improvement initiatives and investment across the site, you'll join a team where your contribution will have a visible impact on both operational performance and the wider business. Facilities Project Manager Responsibilities Project Delivery: Managing facilities-related projects from initial scope and contractor engagement through to successful delivery, ensuring projects are completed safely, on time, and within budget. Stakeholder Management: Working closely with Production, Procurement, Facilities teams, contractors, and senior stakeholders to understand requirements and deliver successful project outcomes. Contractor Coordination: Obtaining quotations, reviewing proposals, coordinating suppliers, and overseeing contractor-led works across the site. Planned Maintenance Improvement: Supporting planned maintenance activities, improving record keeping, and helping develop more effective maintenance processes and systems. Continuous Improvement: Identifying opportunities to improve facilities operations, maintenance planning, and project delivery processes while supporting wider departmental objectives. Ideal Facilities Project Manager Facilities Management Experience: Experience working within a Facilities Management environment, including exposure to planned maintenance activities and contractor management. Project Delivery Experience: Experience delivering facilities projects within an operational, engineering, manufacturing, or industrial environment. Coordination & Organisation: Ability to coordinate multiple workstreams, stakeholders, and site requirements simultaneously. Stakeholder Engagement: Comfortable communicating with individuals at all levels, from operational teams through to senior business leaders. Problem Solving & Initiative: Proactive, solutions-focused, and able to identify opportunities for improvement within a busy operational environment. Location & Working Arrangements Location: Milton Keynes Working Pattern: Monday-Friday, site-based Hours: 37-hour working week Schedule: Monday-Thursday 8-hour days with an early finish every Friday. Facilities Project Manager Salary Salary: Up to £50,000 Benefits 25 days annual leave plus Bank Holidays Company shutdown over Christmas Option to buy and sell up to 5 days holiday Pension scheme (4.4% employee / 6% employer contribution) Life Assurance (4x annual salary) Health Assured Employee Assistance Programme Salary review following probation and annually thereafter About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas - recruiting, developing and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise - Business specialising in blue collar trade & technical services. Ford & Stanley Recruitment - Business specialising in white collar spanning all company functions. Ford & Stanley Executive Search - Business specialising in Executive Search & Executive Interim Solutions. Ford & Stanley Genius Performance - Performance coaching, training, and mental fitne
Aug 11, 2026
Full time
Facilities Project Manager Milton Keynes Up to £50,000 Permanent The Opportunity If you're looking for an opportunity to take ownership of a diverse range of facilities projects while helping shape the future direction of a growing Facilities function, this is the kind of role that offers genuine influence from day one. As a newly created position within a growing engineering and manufacturing environment, you'll play a key role in delivering facilities improvement projects across a large and complex operational site. With business growth driving increased project activity, this role has been introduced to provide dedicated project management capability and support the continued development of facilities operations. You'll be responsible for managing projects ranging from office developments and infrastructure upgrades through to larger capital improvement works, working closely with production teams, contractors, procurement, and senior stakeholders to ensure successful delivery. This is more than a traditional project management position. Alongside delivering projects, you'll have the opportunity to improve planned maintenance processes, streamline ways of working, and help move facilities operations from a reactive to a more proactive approach. With a constant pipeline of improvement initiatives and investment across the site, you'll join a team where your contribution will have a visible impact on both operational performance and the wider business. Facilities Project Manager Responsibilities Project Delivery: Managing facilities-related projects from initial scope and contractor engagement through to successful delivery, ensuring projects are completed safely, on time, and within budget. Stakeholder Management: Working closely with Production, Procurement, Facilities teams, contractors, and senior stakeholders to understand requirements and deliver successful project outcomes. Contractor Coordination: Obtaining quotations, reviewing proposals, coordinating suppliers, and overseeing contractor-led works across the site. Planned Maintenance Improvement: Supporting planned maintenance activities, improving record keeping, and helping develop more effective maintenance processes and systems. Continuous Improvement: Identifying opportunities to improve facilities operations, maintenance planning, and project delivery processes while supporting wider departmental objectives. Ideal Facilities Project Manager Facilities Management Experience: Experience working within a Facilities Management environment, including exposure to planned maintenance activities and contractor management. Project Delivery Experience: Experience delivering facilities projects within an operational, engineering, manufacturing, or industrial environment. Coordination & Organisation: Ability to coordinate multiple workstreams, stakeholders, and site requirements simultaneously. Stakeholder Engagement: Comfortable communicating with individuals at all levels, from operational teams through to senior business leaders. Problem Solving & Initiative: Proactive, solutions-focused, and able to identify opportunities for improvement within a busy operational environment. Location & Working Arrangements Location: Milton Keynes Working Pattern: Monday-Friday, site-based Hours: 37-hour working week Schedule: Monday-Thursday 8-hour days with an early finish every Friday. Facilities Project Manager Salary Salary: Up to £50,000 Benefits 25 days annual leave plus Bank Holidays Company shutdown over Christmas Option to buy and sell up to 5 days holiday Pension scheme (4.4% employee / 6% employer contribution) Life Assurance (4x annual salary) Health Assured Employee Assistance Programme Salary review following probation and annually thereafter About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas - recruiting, developing and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise - Business specialising in blue collar trade & technical services. Ford & Stanley Recruitment - Business specialising in white collar spanning all company functions. Ford & Stanley Executive Search - Business specialising in Executive Search & Executive Interim Solutions. Ford & Stanley Genius Performance - Performance coaching, training, and mental fitne