4 jobs found

Leading Specialist Travel Company are seeking a Travel Consultant to join their dedicated Tour Operations team, to help curate life-defining travel experiences for their clientele. Working within a reservations team to create specialist group tours across the UK, Europe, and beyond, you will combined exceptional service with deep product knowledge and build long-term customer relationships. This Travel Consultant opportunity comes a highly competitive starting salary of 28k pa plus commission and is hybrid in Birmingham. This is a fantastic travel company with good benefits and career longevity. We are looking for a Sales Consultant, who will be working with customers that require a thoughtful, consultative, intelligent and highly personalised sales approach. This role is not transactional; success comes from building trust, listening carefully, and matching customers to the right holiday, not simply making a sale. JOB DESCRIPTION Manage inbound sales enquiries and repeat customers with a consultative, relationship-led approach Take time to understand customers' needs, recommending suitable tour options Build trust and confidence with customers Convert enquiries into high-quality bookings, with a strong focus on customer satisfaction and retention Maintain accurate CRM records to support excellent service delivery Work closely with Product and Operations teams to ensure holidays sold are appropriate and deliverable Contribute to improving conversion, customer experience and sales processes Take ownership of personal performance, learning and development THE PACKAGE: Starting salary is very competitive, up to 28 pa dependent on experience, plus commission with an OTE of 38k pa. This is a hybrid - Birmingham Head Office (Mondays, Wednesdays, and Fridays) with remote work Tuesdays and Thursdays. They are committed to fostering career growth and development. Over the past 5-10 years, several team members have successfully advanced from internship roles to positions in Management and the Senior Leadership Team. Benefits include: 25 days' holiday, plus your birthday off. The opportunity to travel on their trips Contributory Pension Industry leading training Regular prizes and awards for achievers and team players EXPERIENCE REQUIRED: This is not your 'average' travel sales role and for that reason, travel industry experience is desired but not essential. It is however, essential to come from a target-driven, but relationship-led sales role, and be able to demonstrate previous successful experience of selling over the phone. Previous employees do come from travel, but could come from over sales environment, providing the selling is not transactional, but personal and considered. Proven experience in a sales or customer-facing role, ideally involving complex or high-consideration purchases Strong listening skills and emotional intelligence A results-driven mindset, balanced with a genuine commitment to customer outcomes Strong written and verbal communication skills Comfort working with systems, data and performance metrics A collaborative, team-first attitude INTERESTED? Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!

Luxury Tour Operator who create beautiful tailor-made holidays for both group and individuals are recruiting a Travel Reservations Executive. This specialist travel company pride themselves on their focus on authentic travel experience and sustainability. The Reservations Consultant will be responsible for booking the components of luxury customised worldwide tours and customer service travellers from post-sale through to final tour delivery. If you have experience working as a Travel Consultant in a Travel Agency or a Tour Operator and enjoy creating bespoke itineraries and offering great service, this is a fantastic opportunity, with no weekends (Monday to Friday, very rare in leisure travel!). Salary is very competitive/negotiable up to 32k pa dependent on experience. If you have travel experience and are local to Worcester, this is a very rare opportunity! JOB DESCRIPTION Creation of high quality, bespoke itineraries after the initial sale through to the delivery and fulfilment of these enriching travel experiences Having a total commitment to customer service to ensure that our clients return having had an authentic and enriching travel experience. Booking hotels, villas, rental cars, trains, private jets, yachts, transfers, excursions, activities, and DMC ground services to create unique and imaginative itineraries. Develop strong relationships with key contacts. Keep up to date with product and industry information. You need to develop an intimate knowledge of the products and services the company offers. EXPERIENCE REQUIRED: Minimum of two years' experience within the travel Industry, preferably within the luxury market. Experience of using a varied supplier base, including hotels, tour guides and drivers, DMCs, and experience providers would be helpful. Superb attention to detail is vital. Well-travelled with a good international understanding of different destinations Excellent written and verbal communication skills Strong team work ethic Excellent keyboard skills Ability to work on own initiative Desirable criteria: Second European language skills THE PACKAGE: With a great salary, great hours and fantastic produce and a growing company this is an excellent opportunity for Travel Industry professionals in the Worcestershire area. Starting salary up to 32k pa dependent on experience, Mon-Fri office hours, free parking and employee discounts. Whilst this is an office-based role, there is flexibility to work from home partially at certain times of year. INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us!

Establish Tour Operator Group with different specialist brands is now seeking an experienced Operations Consultant to join their team working partly in their Birmingham city centre office and partly from home. You will play a key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners. This is primarily a Mon-Fri office hours role, but some flexibility is needed to cover outside normal office hours. Salary is circa 25k pa dependent on experience JOB SUMMARY: A key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners. Within the assigned product portfolio, responsibilities include; Control room allocations and release dates Manage additional services and special requests relating to bookings Timely completion of client flight requests Provide high quality and timely communication, manifests and other documentation to all agents and suppliers Assist in writing accurate and articulate customer itineraries Arrange ticketing and boarding passes for all customers Dispatch all travel documentation to customers on time. Execute all communication in a clear and timely manner ensuring all administrative protocols are observed Close liaison with suppliers on quality control issues Conduct audit of loaded allotments and contracts data to assure accuracy in system Liaise with and assist the Finance department with supplier invoicing when required Answer incoming customer phone calls and take appropriate action for each call Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate Adopt company policies to resolve customer service issues, post and pre-sale Respond to customers enquiries whether by telephone or email EXPERIENCE REQUIRED: If you have previous experience working for a Travel Company within an operational role, Customer Service, Aftersales or Operations role we would love to hear from you! THE PACKAGE: Salary is dependent on experience but in the region of 27k pa starting salary dependent on experience. This role offers a mix of office and home-working and the offices are based in Birmingham city centre. If you have recently left the Travel Industry, this is the time to return, as this is a well-funded, stable company, keen to grow again and with plenty of onward bookings and enquires! INTERESTED? Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!

Senior Transport Executive 30,000 per annum Bispham, Blackpool Monday to Friday 35 Hours Per Week Looking for a role where you can genuinely build a long-term career? Join a growing travel business where you'll enjoy: 30,000 salary Monday to Friday working hours (35 hours per week) Flexible start and finish times (8:00am-4:00pm, 8:30am-4:30pm or 9:00am-5:00pm) 25 days holiday plus bank holidays, increasing with length of service Annual salary reviews linked to performance Company pension with employer contributions Company-funded health and wellbeing support Reward and recognition programme Ongoing training, development and career progression Friendly, collaborative team environment Modern offices with onsite parking Regular team events A people-focused business that genuinely values its employees and promotes from within The Opportunity Major Recruitment is delighted to be recruiting on behalf of a well-established and growing travel organisation for an experienced Senior Transport Executive. This is an excellent opportunity for someone with a strong background in travel reservations who is looking to join a successful business where they can build a long-term career. Working within a busy operations team, you will coordinate travel arrangements for educational group tours, working closely with suppliers and colleagues to ensure every booking is managed accurately, efficiently and delivers an exceptional customer experience. The Role Coordinate air, coach and rail travel for group tours Obtain competitive quotations from transport suppliers Secure and confirm travel bookings Manage airline reservations using GDS systems (Amadeus preferred) Process airline ticketing and manage schedule changes Ensure all booking information is accurate and completed within deadlines Liaise with suppliers and build strong working relationships Resolve booking queries and travel issues quickly and efficiently Work closely with internal teams to ensure seamless delivery of travel programmes Deliver exceptional customer service at every stage of the booking process About You We're looking for someone with previous experience within: Travel Operations Tour Operations Travel Reservations Airline Reservations Business Travel Educational Travel Tour Operator Travel Consultant Flights Reservations Ticketing You'll also have: Previous experience working with travel suppliers GDS experience (Amadeus preferred) Airline fares and ticketing experience Excellent organisational skills Strong attention to detail Outstanding customer service skills Excellent communication skills Ability to prioritise multiple bookings and deadlines Confidence using Microsoft Office and reservation systems A proactive and positive attitude A genuine passion for travel Why Join? This is an opportunity to become part of a growing travel organisation with an excellent reputation for developing its people. You'll be joining a supportive, collaborative team where your contribution is recognised, your ideas are valued, and you'll have genuine opportunities to develop your career within the business. If you're passionate about travel, thrive in a fast-paced operational environment and are looking for your next long-term opportunity, we'd love to hear from you. Apply today for immediate consideration.