Job Description
Establish Tour Operator Group with different specialist brands is now seeking an experienced Operations Consultant to join their team working partly in their Birmingham city centre office and partly from home. You will play a key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners. This is primarily a Mon-Fri office hours role, but some flexibility is needed to cover outside normal office hours. Salary is circa 25k pa dependent on experience
JOB SUMMARY:
A key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners.
Within the assigned product portfolio, responsibilities include;
- Control room allocations and release dates
- Manage additional services and special requests relating to bookings
- Timely completion of client flight requests
- Provide high quality and timely communication, manifests and other documentation to all agents and suppliers
- Assist in writing accurate and articulate customer itineraries
- Arrange ticketing and boarding passes for all customers
- Dispatch all travel documentation to customers on time.
- Execute all communication in a clear and timely manner ensuring all administrative protocols are observed
- Close liaison with suppliers on quality control issues
- Conduct audit of loaded allotments and contracts data to assure accuracy in system
- Liaise with and assist the Finance department with supplier invoicing when required
- Answer incoming customer phone calls and take appropriate action for each call
- Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate
- Adopt company policies to resolve customer service issues, post and pre-sale
- Respond to customers enquiries whether by telephone or email
EXPERIENCE REQUIRED:
If you have previous experience working for a Travel Company within an operational role, Customer Service, Aftersales or Operations role we would love to hear from you!
THE PACKAGE:
Salary is dependent on experience but in the region of 27k pa starting salary dependent on experience. This role offers a mix of office and home-working and the offices are based in Birmingham city centre. If you have recently left the Travel Industry, this is the time to return, as this is a well-funded, stable company, keen to grow again and with plenty of onward bookings and enquires!
INTERESTED?
Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
