Rent Arrears Recovery Lead Officer Sutton £29.24 ph Full time Hybrid Leading a team of Rent Arrears and Recovery & Enforcement Officers to maximise income collection and minimise arrears level across all tenancy tenures, whilst delivering an excellent customer focused service. As the Rent Arrears Recovery Lead Officer the post holder will be working within the Shared Finance Service, Housing Income & Financial Inclusion Team to administer, collect and recover Housing Rent for Kingston Council. Deliver advice and guidance in a broad area of expertise to ensure customer needs are met. Identify and implement improvements in your own work area in order to deliver continuous service improvement and improved outcomes to customers. Regularly communicate with internal customers to share information and build working relationships to support collaborative working. Keep up to date with changes in relevant policy and legislation to ensure delivery in your own work area is effective and complies with appropriate regulations/statutory guidance. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
Aug 08, 2026
Contractor
Rent Arrears Recovery Lead Officer Sutton £29.24 ph Full time Hybrid Leading a team of Rent Arrears and Recovery & Enforcement Officers to maximise income collection and minimise arrears level across all tenancy tenures, whilst delivering an excellent customer focused service. As the Rent Arrears Recovery Lead Officer the post holder will be working within the Shared Finance Service, Housing Income & Financial Inclusion Team to administer, collect and recover Housing Rent for Kingston Council. Deliver advice and guidance in a broad area of expertise to ensure customer needs are met. Identify and implement improvements in your own work area in order to deliver continuous service improvement and improved outcomes to customers. Regularly communicate with internal customers to share information and build working relationships to support collaborative working. Keep up to date with changes in relevant policy and legislation to ensure delivery in your own work area is effective and complies with appropriate regulations/statutory guidance. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
Remote Client Advisor with leadership progression Location : Fully Remote (UK Wide) Part-time or full-time / flexible Hours / Commission-based earnings (No Basic salary offered) Perfect for ambitious, motivated people looking for a flexible second income, part-time opportunity, or a long-term business they can grow around their existing commitments. You'll be working alongside one of the UK's leading FTSE-listed companies, with headquarters in London. This is a commission only based, fully remote position, giving you complete flexibility to choose when and where you work. Whether that's evenings, weekends or daytime hours around family or another career, the choice is yours. We're particularly looking for people who are interested in progressing into leadership roles and building their own teams. Many of our current leaders started exactly where you are today and have gone on to create substantial additional income, develop valuable skills and enjoy greater time freedom. Full training, ongoing support and mentorship are provided by award-winning training teams and experienced leaders who are committed to helping you succeed. Initially, you'll learn how to introduce customers and potential business partners to a short online presentation and guide interested people through the process. Everything is done remotely, and you'll never be expected to do this alone. To succeed as a Client Advisor , you'll need to be: • Friendly and comfortable speaking with people. • Confident using a computer, tablet or smartphone. • Open to learning new skills. • Self-motivated and willing to follow a proven system. • Interested in personal development and leadership. Our team includes people from every walk of life, including teachers, NHS workers, stay-at-home parents, firefighters, police officers, administrators, marketing professionals, actors, architects, mortgage advisers, financial advisers, customer service assistants, recruiters and many more. What we offer you as a Client Advisor : • Complete flexibility and the ability to work around your current commitments. • Uncapped bonuses and commission. • Industry-leading training and mentorship. • Recognition, incentives and reward trips. • Clear progression into Team Leader and senior leadership positions. • The opportunity to build a business that creates long-term residual income. We're looking for people with ambition, a positive attitude and a genuine desire to help others. If you're looking for more than just another job and would like to explore a flexible opportunity with real progression and leadership potential, we'd love to invite you to one of our online Zoom presentations, where you can learn more and meet members of the team. Your future could be very different 12 months from now. The first step is simply finding out more. Having read the full advert, please only apply if you are comfortable with this being a self-employed role that requires training, personal commitment and consistent activity, with earnings based on your results.
Aug 08, 2026
Full time
Remote Client Advisor with leadership progression Location : Fully Remote (UK Wide) Part-time or full-time / flexible Hours / Commission-based earnings (No Basic salary offered) Perfect for ambitious, motivated people looking for a flexible second income, part-time opportunity, or a long-term business they can grow around their existing commitments. You'll be working alongside one of the UK's leading FTSE-listed companies, with headquarters in London. This is a commission only based, fully remote position, giving you complete flexibility to choose when and where you work. Whether that's evenings, weekends or daytime hours around family or another career, the choice is yours. We're particularly looking for people who are interested in progressing into leadership roles and building their own teams. Many of our current leaders started exactly where you are today and have gone on to create substantial additional income, develop valuable skills and enjoy greater time freedom. Full training, ongoing support and mentorship are provided by award-winning training teams and experienced leaders who are committed to helping you succeed. Initially, you'll learn how to introduce customers and potential business partners to a short online presentation and guide interested people through the process. Everything is done remotely, and you'll never be expected to do this alone. To succeed as a Client Advisor , you'll need to be: • Friendly and comfortable speaking with people. • Confident using a computer, tablet or smartphone. • Open to learning new skills. • Self-motivated and willing to follow a proven system. • Interested in personal development and leadership. Our team includes people from every walk of life, including teachers, NHS workers, stay-at-home parents, firefighters, police officers, administrators, marketing professionals, actors, architects, mortgage advisers, financial advisers, customer service assistants, recruiters and many more. What we offer you as a Client Advisor : • Complete flexibility and the ability to work around your current commitments. • Uncapped bonuses and commission. • Industry-leading training and mentorship. • Recognition, incentives and reward trips. • Clear progression into Team Leader and senior leadership positions. • The opportunity to build a business that creates long-term residual income. We're looking for people with ambition, a positive attitude and a genuine desire to help others. If you're looking for more than just another job and would like to explore a flexible opportunity with real progression and leadership potential, we'd love to invite you to one of our online Zoom presentations, where you can learn more and meet members of the team. Your future could be very different 12 months from now. The first step is simply finding out more. Having read the full advert, please only apply if you are comfortable with this being a self-employed role that requires training, personal commitment and consistent activity, with earnings based on your results.
Ashfield District Council
Kirkby-in-ashfield, Nottinghamshire
Ashfield District Council have an exciting opportunity for an Income Officer to join the team based in Kirkby-In-Ashfield. You will join us on a full time, permanent basis (37 hours per week) and in return, you will receive a competitive salary of £32,061 - £34,434 - per annum (pay award pending). We are looking for an enthusiastic, committed, and self-motivated individual to join our high performing Income Recovery Team within our Housing Management Department. The successful candidate will assist customers in meeting their rent liabilities and take appropriate action to achieve this, ranging from monitoring and managing all aspects of rent recovery through to providing timely money advice and support to maximise household income. The role involves visiting customers in their own home, preparation of legal documentation and attendance at Court. The ideal candidate must have: You must have previous experience of working in income collection/recovery and be able to demonstrate your knowledge of current social housing issues, debt recovery legislation, and welfare benefits. You must possess excellent communication and interpersonal skills and can work on your own initiative. A full driving licence and access to a motor vehicle during working hours are essential. The role enjoys a generous level of annual leave, agile working, and a Local Authority Pension To apply, please submit a CV and a separate supporting statement (maximum 3 pages) . Closing date: 10 August 2026 Interview date: 24/25 August 2026 Why not click apply today? Don t miss out on this opportunity to develop your career as our Income Officer. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.
Aug 08, 2026
Full time
Ashfield District Council have an exciting opportunity for an Income Officer to join the team based in Kirkby-In-Ashfield. You will join us on a full time, permanent basis (37 hours per week) and in return, you will receive a competitive salary of £32,061 - £34,434 - per annum (pay award pending). We are looking for an enthusiastic, committed, and self-motivated individual to join our high performing Income Recovery Team within our Housing Management Department. The successful candidate will assist customers in meeting their rent liabilities and take appropriate action to achieve this, ranging from monitoring and managing all aspects of rent recovery through to providing timely money advice and support to maximise household income. The role involves visiting customers in their own home, preparation of legal documentation and attendance at Court. The ideal candidate must have: You must have previous experience of working in income collection/recovery and be able to demonstrate your knowledge of current social housing issues, debt recovery legislation, and welfare benefits. You must possess excellent communication and interpersonal skills and can work on your own initiative. A full driving licence and access to a motor vehicle during working hours are essential. The role enjoys a generous level of annual leave, agile working, and a Local Authority Pension To apply, please submit a CV and a separate supporting statement (maximum 3 pages) . Closing date: 10 August 2026 Interview date: 24/25 August 2026 Why not click apply today? Don t miss out on this opportunity to develop your career as our Income Officer. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.
Job Title: Knowledge Information Manager Location: Aberdeen Salary: 64,000 - 69,000 Reporting to: Chief Digital & Information Officer Number of Roles Available: 1 Company Overview: Join Great British Energy and be part of powering the UK's Clean Energy Future. At GBE, we're not just building an energy company - we're shaping the future of the UK's energy landscape. Our mission is clear: Drive clean energy deployment across the UK as a strategic developer, investor, and owner of renewable projects Deliver benefits for communities and taxpayers, ensuring the clean energy transition creates jobs, boosts local economies, and increases public ownership We focus on innovation, sustainability, and impact, working on projects that matter - from large-scale national renewable investments to empowering local and community energy initiatives. Joining GBE means Purpose-driven work Be part of a national effort to accelerate the clean energy transition Career growth Opportunities to develop expertise in cutting-edge energy technologies and strategic investment Collaboration and flexibility Work with passionate professionals in a dynamic, forward-thinking environment If you want to make a real difference and help power a greener, fairer future for the UK, GBE is the place for you. We welcome applications from all backgrounds and communities. If you require reasonable adjustments during the recruitment process, please let us know. About the Role: This is an exciting time to join Great British Energy as it is a new organisation operating in a 'start-up' environment. The post-holder will help build the compliance function at GBE. The role of Knowledge and Information Manager will involve the development and delivery of information governance plans and solutions that fit the needs of the organisation now and into the future. Great British Energy is looking for a Knowledge Information Manager to join our GBE Team. This role will play a key part in contributing to projects, objectives, and wider organisational goals. Key Responsibilities: The Knowledge and Information Manager will provide leadership on and be responsible for the effective management, governance, and use of information across GBE and records management regulation. Acting, in due course, as GBE's Data Protection Officer. management of Information Rights Requests, including Freedom of Information, Environmental Information Regulations and Data Subject Requests under UK GDPR and Data Protection law; maintenance of the wider information rights framework e.g. GBE's publication scheme; developing GBE information handling policies and procedures that support compliant decisions; developing GBE's wider information handling compliance infrastructure e.g. internal review processes; information retention policies; privacy notices and an overall privacy policy; monitoring effectiveness of these policies and procedures; ensuring information risks are identified, recorded and addressed; providing expert advice and guidance in relation to transparency, ICO Codes of Practice, information sharing, and data protection practice; working closely with key stakeholders to raise awareness of GBE's Freedom of Information and transparency obligations, advise on the use of exemptions, and ensure responses are timely and legally compliant; acting as a change agent to ensure that information handling during the transition of GBE from DESNZ is supported with robust plans that take account of the evolving context; acting as part of the wider compliance function as a team-player, willing to step-in across the function to ensure excellent customer service and delivery; promoting and embedding a positive compliance culture Qualifications and Experience: Essential: experience in leading and managing the development and maintenance of data systems; in-depth knowledge and practical experience in data protection, information rights, records management, and information risk; experience in an operational information governance management role in the public or private sector; experience in managing multi-faceted projects; the ability to lead collaboratively, working with a range of stakeholders; the ability to develop practical solutions to a range of risk management, compliance and internal control issues; an awareness of commercial sensitivities and the ability to handle information discreetly; the ability to anticipate and evaluate potential FOI/ EIR, privacy and data protection compliance challenges at an operational level (with reference to wider organisational structures and business processes etc); strong inter-personal and communication skills; the ability to work flexibly in an evolving context. Desirable: Information / Records Management qualifications (e.g. archives, information science, records management) Digital or data-related training, particularly where roles span SharePoint, collaboration platforms, or content migration Project or change management training, where KIM roles support migrations or behavioural change Personal Qualities: Takes ownership, shows confidence in decision-making, and is willing to challenge constructively Focuses on delivering meaningful outcomes and making a positive, lasting impact Works collaboratively, valuing different perspectives and building inclusive relationships Proactive and adaptable, with a curiosity to explore new ideas and improve ways of working Resilient and resourceful in a fast-paced environment What We Offer: Competitive base salary Performance-related bonus scheme Excellent pension scheme 4x salary life assurance Group income protection 38 days annual leave Flexible working arrangements Ongoing professional development and training Supportive, inclusive working environment How to Apply: For further information please contact: Ciara Lynn Lead Sourcing Specialist Application Close Date: 6th August
Aug 08, 2026
Full time
Job Title: Knowledge Information Manager Location: Aberdeen Salary: 64,000 - 69,000 Reporting to: Chief Digital & Information Officer Number of Roles Available: 1 Company Overview: Join Great British Energy and be part of powering the UK's Clean Energy Future. At GBE, we're not just building an energy company - we're shaping the future of the UK's energy landscape. Our mission is clear: Drive clean energy deployment across the UK as a strategic developer, investor, and owner of renewable projects Deliver benefits for communities and taxpayers, ensuring the clean energy transition creates jobs, boosts local economies, and increases public ownership We focus on innovation, sustainability, and impact, working on projects that matter - from large-scale national renewable investments to empowering local and community energy initiatives. Joining GBE means Purpose-driven work Be part of a national effort to accelerate the clean energy transition Career growth Opportunities to develop expertise in cutting-edge energy technologies and strategic investment Collaboration and flexibility Work with passionate professionals in a dynamic, forward-thinking environment If you want to make a real difference and help power a greener, fairer future for the UK, GBE is the place for you. We welcome applications from all backgrounds and communities. If you require reasonable adjustments during the recruitment process, please let us know. About the Role: This is an exciting time to join Great British Energy as it is a new organisation operating in a 'start-up' environment. The post-holder will help build the compliance function at GBE. The role of Knowledge and Information Manager will involve the development and delivery of information governance plans and solutions that fit the needs of the organisation now and into the future. Great British Energy is looking for a Knowledge Information Manager to join our GBE Team. This role will play a key part in contributing to projects, objectives, and wider organisational goals. Key Responsibilities: The Knowledge and Information Manager will provide leadership on and be responsible for the effective management, governance, and use of information across GBE and records management regulation. Acting, in due course, as GBE's Data Protection Officer. management of Information Rights Requests, including Freedom of Information, Environmental Information Regulations and Data Subject Requests under UK GDPR and Data Protection law; maintenance of the wider information rights framework e.g. GBE's publication scheme; developing GBE information handling policies and procedures that support compliant decisions; developing GBE's wider information handling compliance infrastructure e.g. internal review processes; information retention policies; privacy notices and an overall privacy policy; monitoring effectiveness of these policies and procedures; ensuring information risks are identified, recorded and addressed; providing expert advice and guidance in relation to transparency, ICO Codes of Practice, information sharing, and data protection practice; working closely with key stakeholders to raise awareness of GBE's Freedom of Information and transparency obligations, advise on the use of exemptions, and ensure responses are timely and legally compliant; acting as a change agent to ensure that information handling during the transition of GBE from DESNZ is supported with robust plans that take account of the evolving context; acting as part of the wider compliance function as a team-player, willing to step-in across the function to ensure excellent customer service and delivery; promoting and embedding a positive compliance culture Qualifications and Experience: Essential: experience in leading and managing the development and maintenance of data systems; in-depth knowledge and practical experience in data protection, information rights, records management, and information risk; experience in an operational information governance management role in the public or private sector; experience in managing multi-faceted projects; the ability to lead collaboratively, working with a range of stakeholders; the ability to develop practical solutions to a range of risk management, compliance and internal control issues; an awareness of commercial sensitivities and the ability to handle information discreetly; the ability to anticipate and evaluate potential FOI/ EIR, privacy and data protection compliance challenges at an operational level (with reference to wider organisational structures and business processes etc); strong inter-personal and communication skills; the ability to work flexibly in an evolving context. Desirable: Information / Records Management qualifications (e.g. archives, information science, records management) Digital or data-related training, particularly where roles span SharePoint, collaboration platforms, or content migration Project or change management training, where KIM roles support migrations or behavioural change Personal Qualities: Takes ownership, shows confidence in decision-making, and is willing to challenge constructively Focuses on delivering meaningful outcomes and making a positive, lasting impact Works collaboratively, valuing different perspectives and building inclusive relationships Proactive and adaptable, with a curiosity to explore new ideas and improve ways of working Resilient and resourceful in a fast-paced environment What We Offer: Competitive base salary Performance-related bonus scheme Excellent pension scheme 4x salary life assurance Group income protection 38 days annual leave Flexible working arrangements Ongoing professional development and training Supportive, inclusive working environment How to Apply: For further information please contact: Ciara Lynn Lead Sourcing Specialist Application Close Date: 6th August
Job Title: Customer Contact Advisor Type: Temporary Location: Eastleigh / Bracknell Salary: £15.27 - £19.84 an hour Hours: Full Time, 37 hours BRC are working closely with a leading housing organisation to recruit a Customer Contact Advisor on a temporary basis. This is an excellent opportunity for someone with strong customer service experience who enjoys helping people and resolving a wide range of housing-related enquiries in a fast-paced contact centre environment. This role involves delivering an excellent front-line customer service by handling enquiries via telephone, face-to-face and digital channels. You will resolve a broad range of housing enquiries, provide advice and support to residents, and ensure customers receive a prompt, professional and high-quality service. Duties: Act as the first point of contact for customers via telephone, face-to-face and digital channels. Resolve a wide range of customer enquiries, aiming to achieve first-contact resolution wherever possible. Diagnose and raise responsive repair requests, arrange appointments and liaise with contractors. Provide advice and support regarding anti-social behaviour, tenancy queries and rent accounts. Book appointments for surveyors, housing officers, income officers and contractors. Record and update customer information accurately on internal systems. Follow up on complex enquiries to ensure they are resolved to a high standard. Carry out administration tasks relating to customer enquiries and case resolution. Keep up to date with policies, procedures and housing services to provide accurate advice. Identify customer vulnerabilities and ensure services are delivered appropriately. Contribute ideas to improve customer service and team performance. Requirements: Previous experience in a contact centre, customer service or front-line service role. Excellent communication and customer service skills. Ability to remain calm and professional in challenging situations. Strong administrative and organisational skills with excellent attention to detail. Experience using IT systems to accurately record customer information. Ability to work to targets and manage a busy workload. A proactive approach with the ability to take ownership of customer enquiries. Experience within social housing or a housing-related environment would be advantageous For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications; however, due to the high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.
Aug 08, 2026
Contractor
Job Title: Customer Contact Advisor Type: Temporary Location: Eastleigh / Bracknell Salary: £15.27 - £19.84 an hour Hours: Full Time, 37 hours BRC are working closely with a leading housing organisation to recruit a Customer Contact Advisor on a temporary basis. This is an excellent opportunity for someone with strong customer service experience who enjoys helping people and resolving a wide range of housing-related enquiries in a fast-paced contact centre environment. This role involves delivering an excellent front-line customer service by handling enquiries via telephone, face-to-face and digital channels. You will resolve a broad range of housing enquiries, provide advice and support to residents, and ensure customers receive a prompt, professional and high-quality service. Duties: Act as the first point of contact for customers via telephone, face-to-face and digital channels. Resolve a wide range of customer enquiries, aiming to achieve first-contact resolution wherever possible. Diagnose and raise responsive repair requests, arrange appointments and liaise with contractors. Provide advice and support regarding anti-social behaviour, tenancy queries and rent accounts. Book appointments for surveyors, housing officers, income officers and contractors. Record and update customer information accurately on internal systems. Follow up on complex enquiries to ensure they are resolved to a high standard. Carry out administration tasks relating to customer enquiries and case resolution. Keep up to date with policies, procedures and housing services to provide accurate advice. Identify customer vulnerabilities and ensure services are delivered appropriately. Contribute ideas to improve customer service and team performance. Requirements: Previous experience in a contact centre, customer service or front-line service role. Excellent communication and customer service skills. Ability to remain calm and professional in challenging situations. Strong administrative and organisational skills with excellent attention to detail. Experience using IT systems to accurately record customer information. Ability to work to targets and manage a busy workload. A proactive approach with the ability to take ownership of customer enquiries. Experience within social housing or a housing-related environment would be advantageous For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications; however, due to the high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.
Play Wales prides itself on its authentic tone of voice in written communication. We would like to hear yours. We would therefore ask that you refrain from using AI tools to complete your application. We advise that we will use AI checking tools to ensure AI has not been used by applicants. We reserve the right to close the post to applications before the advertised closing date. Closing date: 9:00am 14 September 2026 Interviews will be held on 22 September 2026, which will also include a task to assess candidates suitability to the role. More information will be provided upon invitation to attend an interview. Start date: 30 November 2026 Interviews will be held in person at Park House, Greyfriars Road, Cardiff CF10 3AF. We look forward to receiving your completed application. About Play Wales Play Wales is the independent national charity for children s play in Wales. We work to raise awareness of children and teenagers need and right to play and to promote good practice at every level of decision making and in every place where children might play. We provide advice and guidance to support all those who have an interest in, or responsibility for providing for children s play so that one day Wales will be a place where we recognise and provide well for every child s play needs. Play Wales vision and mission Vision: A future where play is valued in Wales for being crucial to a healthy and happy childhood. A country where children can freely explore, discover, develop and grow through play. Mission: Campaign for a play-friendly Wales by leading with intention, collaborating with inclusivity, educating with enthusiasm, and supporting with sensitivity. Aims Policy: to work with individuals, organisations and networks to inform the development of policy and matters related to children s play in Wales Communication Service: to promote the value of children s play in Wales through the provision of timely and current information to our stakeholders Advice and support: to provide specialist knowledge regarding all issues about and affecting children s play Workforce development: to contribute to the professional development of the play and playwork workforce in Wales. Our benefits Annual leave: Play Wales offer a generous annual leave package for full time staff (pro-rata for part-time) of 29 days plus bank and public holidays (England and Wales) per year. Annual leave allowance also increases with years of service. Salary: Play Wales offers competitive salaries with annual increases within your pay scale after one full year s service. Pension: We offer the opportunity to join a Local Government Pension Scheme with generous employer contributions. Agile working: We operate a hybrid working environment for roles that are eligible and flexibility across the working week. Your main place of work will be your home. Health care: As an employee of Play Wales, you have access to HealthShield, a health care plan that offers a range of benefits, including access to healthcare professionals, a shopping discount scheme and reimbursement of optician and dental fees. Cycling: Play Wales offers a cycling to work scheme for all members of the team. Job description The Policy Officer will support the development and delivery of Play Wales policy and strategic work across the breadth of the organisation s remit. Working as part of a small national team, the role will involve engagement with partners, contribution to projects and programmes, and supporting the organisation to respond effectively to developments in policy and practice across Wales. Duties Contribute to the delivery of policy and strategic priorities as set out in the Play Wales operational plan. Gather, analyse and interpret evidence, research and policy developments to inform briefings, reports, consultation responses and other publications. Keep up to date with legislation, policy and programme developments affecting children s play, playwork, children s rights and related agendas in Wales. Support Play Wales advocacy work by helping to develop clear, evidence-informed positions on key issues. Represent Play Wales at meetings, events, networks and forums, and ensure relevant information is shared within the organisation. Develop and maintain effective working relationships with stakeholders across public, third sector and community settings. Contribute to the planning and delivery of workshops, presentations, training and events which support policy, practice and workforce development. Provide content and support for Play Wales information and communication outputs, ensuring materials are accurate, accessible and current. Contribute to the delivery of projects and commissioned work, including supporting income generation where appropriate. Support monitoring, evaluation and reporting activities, including evidencing the impact of policy and strategic work. Work collaboratively with colleagues across Play Wales, contributing to a flexible and supportive team approach. Undertake other duties appropriate to the post, recognising the broad and evolving nature of the role. Person specification The successful candidate will be able demonstrate their suitability for the job against the specification below: Essential Knowledge and understanding of policy and practice relevant to children, play, playwork or related sectors in Wales. Understanding of the Welsh policy context, including the role of the Welsh Government, the Senedd and local authorities. Experience of working in a policy, development, research or similar role within the voluntary, public or related sectors. Experience of producing high-quality written materials, such as reports, briefings or consultation responses. Ability to gather, analyse and communicate complex information clearly to a range of audiences. Experience of working collaboratively with partners and stakeholders across organisations or sectors. Ability to manage workload effectively, meet deadlines and work on own initiative. Strong communication and interpersonal skills, including the ability to represent the organisation externally. Good organisational and digital skills. Commitment to the aims, values and work of Play Wales. Knowledge of policy areas connected to children s play, such as health, education, planning, community development or inclusion. Experience of facilitating networks, workshops or events for professional audiences. Experience of project delivery, monitoring and evaluation, or contributing to funding bids. Desirable Good communication skills in Welsh. Terms and conditions This post is primarily home-based, with some office-based working and travel throughout Wales required. Current office location: Park House, Greyfriars Road, Cardiff CF10 3AF. Working hours: 30 hours per week. Full-time salary: £38,220 (pro rata: £30,989) NJC . Contract: part-time permanent contract six-month probationary period.
Aug 08, 2026
Full time
Play Wales prides itself on its authentic tone of voice in written communication. We would like to hear yours. We would therefore ask that you refrain from using AI tools to complete your application. We advise that we will use AI checking tools to ensure AI has not been used by applicants. We reserve the right to close the post to applications before the advertised closing date. Closing date: 9:00am 14 September 2026 Interviews will be held on 22 September 2026, which will also include a task to assess candidates suitability to the role. More information will be provided upon invitation to attend an interview. Start date: 30 November 2026 Interviews will be held in person at Park House, Greyfriars Road, Cardiff CF10 3AF. We look forward to receiving your completed application. About Play Wales Play Wales is the independent national charity for children s play in Wales. We work to raise awareness of children and teenagers need and right to play and to promote good practice at every level of decision making and in every place where children might play. We provide advice and guidance to support all those who have an interest in, or responsibility for providing for children s play so that one day Wales will be a place where we recognise and provide well for every child s play needs. Play Wales vision and mission Vision: A future where play is valued in Wales for being crucial to a healthy and happy childhood. A country where children can freely explore, discover, develop and grow through play. Mission: Campaign for a play-friendly Wales by leading with intention, collaborating with inclusivity, educating with enthusiasm, and supporting with sensitivity. Aims Policy: to work with individuals, organisations and networks to inform the development of policy and matters related to children s play in Wales Communication Service: to promote the value of children s play in Wales through the provision of timely and current information to our stakeholders Advice and support: to provide specialist knowledge regarding all issues about and affecting children s play Workforce development: to contribute to the professional development of the play and playwork workforce in Wales. Our benefits Annual leave: Play Wales offer a generous annual leave package for full time staff (pro-rata for part-time) of 29 days plus bank and public holidays (England and Wales) per year. Annual leave allowance also increases with years of service. Salary: Play Wales offers competitive salaries with annual increases within your pay scale after one full year s service. Pension: We offer the opportunity to join a Local Government Pension Scheme with generous employer contributions. Agile working: We operate a hybrid working environment for roles that are eligible and flexibility across the working week. Your main place of work will be your home. Health care: As an employee of Play Wales, you have access to HealthShield, a health care plan that offers a range of benefits, including access to healthcare professionals, a shopping discount scheme and reimbursement of optician and dental fees. Cycling: Play Wales offers a cycling to work scheme for all members of the team. Job description The Policy Officer will support the development and delivery of Play Wales policy and strategic work across the breadth of the organisation s remit. Working as part of a small national team, the role will involve engagement with partners, contribution to projects and programmes, and supporting the organisation to respond effectively to developments in policy and practice across Wales. Duties Contribute to the delivery of policy and strategic priorities as set out in the Play Wales operational plan. Gather, analyse and interpret evidence, research and policy developments to inform briefings, reports, consultation responses and other publications. Keep up to date with legislation, policy and programme developments affecting children s play, playwork, children s rights and related agendas in Wales. Support Play Wales advocacy work by helping to develop clear, evidence-informed positions on key issues. Represent Play Wales at meetings, events, networks and forums, and ensure relevant information is shared within the organisation. Develop and maintain effective working relationships with stakeholders across public, third sector and community settings. Contribute to the planning and delivery of workshops, presentations, training and events which support policy, practice and workforce development. Provide content and support for Play Wales information and communication outputs, ensuring materials are accurate, accessible and current. Contribute to the delivery of projects and commissioned work, including supporting income generation where appropriate. Support monitoring, evaluation and reporting activities, including evidencing the impact of policy and strategic work. Work collaboratively with colleagues across Play Wales, contributing to a flexible and supportive team approach. Undertake other duties appropriate to the post, recognising the broad and evolving nature of the role. Person specification The successful candidate will be able demonstrate their suitability for the job against the specification below: Essential Knowledge and understanding of policy and practice relevant to children, play, playwork or related sectors in Wales. Understanding of the Welsh policy context, including the role of the Welsh Government, the Senedd and local authorities. Experience of working in a policy, development, research or similar role within the voluntary, public or related sectors. Experience of producing high-quality written materials, such as reports, briefings or consultation responses. Ability to gather, analyse and communicate complex information clearly to a range of audiences. Experience of working collaboratively with partners and stakeholders across organisations or sectors. Ability to manage workload effectively, meet deadlines and work on own initiative. Strong communication and interpersonal skills, including the ability to represent the organisation externally. Good organisational and digital skills. Commitment to the aims, values and work of Play Wales. Knowledge of policy areas connected to children s play, such as health, education, planning, community development or inclusion. Experience of facilitating networks, workshops or events for professional audiences. Experience of project delivery, monitoring and evaluation, or contributing to funding bids. Desirable Good communication skills in Welsh. Terms and conditions This post is primarily home-based, with some office-based working and travel throughout Wales required. Current office location: Park House, Greyfriars Road, Cardiff CF10 3AF. Working hours: 30 hours per week. Full-time salary: £38,220 (pro rata: £30,989) NJC . Contract: part-time permanent contract six-month probationary period.
Job Title: Head of Finance Charity & Not-for-Profit Salary: £55,000+ DOE Contract: Permanent, Full-time Location: Warwickshire, Hybrid / Flexible Reporting to: Chief Executive Officer, with a seat on the Senior Management Team The Opportunity This is a rare chance to take the next step into your first Senior Management Team seat leading the finance function of a long-established, internationally-connected membership charity, with genuine authority over financial controls, statutory compliance, and strategic decision-making at board level. You'll be the organisation's principal finance authority, responsible for safeguarding fiduciary and statutory compliance (Charity SORP FRS 102, Companies Act, Charities Act, HMRC, Gift Aid and VAT), while acting as a strategic partner to the CEO, Deputy CEO and Board. This is a genuine seat at the top table, not a finance function buried beneath operations you'll retain final authority on financial controls, compliance and professional judgement, and your insight will shape decisions at the very top of the organisation. If you're currently a Finance Manager, Deputy Head of Finance, or Senior Finance Manager in the charity sector looking for your first seat on a Senior Management Team or a Head of Finance at a smaller charity ready for a bigger, more complex remit this is that step up. What You'll Be Doing Leading financial strategy, budgeting, planning and cash-flow management across a complex, multi-entity charity Owning the financial control framework, accounting policies and statutory compliance and delivering clean, on-time audits Producing clear, board-ready reporting and translating the numbers into insight for SMT, trustees and committees Leading and developing the finance team, and championing business partnering across the organisation Owning the finance systems roadmap and leading the financial elements of the corporate risk register Partnering with the CEO and Deputy CEO on financial sustainability, risk and strategic decisions About You Essential: Qualified accountant (CCAB, CIMA or equivalent) Significant finance leadership experience in a charity or not-for-profit setting, including line management of a finance team Strong charity SORP (FRS 102), statutory reporting, audit and compliance background, including HMRC, Gift Aid and VAT Experience advising boards, trustees or senior governance bodies or working closely with them A proven team leader, comfortable operating within trustee-led governance structures Helpful too: Experience of a membership organisation, group / multi-entity structure or complex income model Exposure to finance systems development or transformation Prior experience operating at SMT or board-reporting level What's on Offer £55,000+ depending on experience, with flexibility for the right candidate Flexible, hybrid working this is a team-leadership role, so not fully remote, but we'll agree a pattern that works for you Professional development training Wellbeing & security: a strong pension scheme, critical illness cover, and confidential counselling / employee support A cause worth getting behind: you'd be joining a values-driven charity whose volunteers deliver community and humanitarian impact at home and around the world Interested? Apply today, or for a confidential conversation about the role, contact the team at (url removed) or call (phone number removed). We work on a quality-led, targeted basis, so we'd genuinely welcome a chat before you apply. Arden Personnel Arden Personnel is a friendly, independent recruitment agency working across Worcestershire, Warwickshire and the wider Midlands from Redditch and Alcester to Evesham, Stratford-upon-Avon and beyond. We focus on getting the fit right for candidates and clients alike. Redditch (phone number removed) Alcester (phone number removed) (url removed) Arden Personnel is acting as an Employment Agency in relation to this vacancy. We are an equal opportunities employer and welcome applications from all suitably qualified people
Aug 08, 2026
Full time
Job Title: Head of Finance Charity & Not-for-Profit Salary: £55,000+ DOE Contract: Permanent, Full-time Location: Warwickshire, Hybrid / Flexible Reporting to: Chief Executive Officer, with a seat on the Senior Management Team The Opportunity This is a rare chance to take the next step into your first Senior Management Team seat leading the finance function of a long-established, internationally-connected membership charity, with genuine authority over financial controls, statutory compliance, and strategic decision-making at board level. You'll be the organisation's principal finance authority, responsible for safeguarding fiduciary and statutory compliance (Charity SORP FRS 102, Companies Act, Charities Act, HMRC, Gift Aid and VAT), while acting as a strategic partner to the CEO, Deputy CEO and Board. This is a genuine seat at the top table, not a finance function buried beneath operations you'll retain final authority on financial controls, compliance and professional judgement, and your insight will shape decisions at the very top of the organisation. If you're currently a Finance Manager, Deputy Head of Finance, or Senior Finance Manager in the charity sector looking for your first seat on a Senior Management Team or a Head of Finance at a smaller charity ready for a bigger, more complex remit this is that step up. What You'll Be Doing Leading financial strategy, budgeting, planning and cash-flow management across a complex, multi-entity charity Owning the financial control framework, accounting policies and statutory compliance and delivering clean, on-time audits Producing clear, board-ready reporting and translating the numbers into insight for SMT, trustees and committees Leading and developing the finance team, and championing business partnering across the organisation Owning the finance systems roadmap and leading the financial elements of the corporate risk register Partnering with the CEO and Deputy CEO on financial sustainability, risk and strategic decisions About You Essential: Qualified accountant (CCAB, CIMA or equivalent) Significant finance leadership experience in a charity or not-for-profit setting, including line management of a finance team Strong charity SORP (FRS 102), statutory reporting, audit and compliance background, including HMRC, Gift Aid and VAT Experience advising boards, trustees or senior governance bodies or working closely with them A proven team leader, comfortable operating within trustee-led governance structures Helpful too: Experience of a membership organisation, group / multi-entity structure or complex income model Exposure to finance systems development or transformation Prior experience operating at SMT or board-reporting level What's on Offer £55,000+ depending on experience, with flexibility for the right candidate Flexible, hybrid working this is a team-leadership role, so not fully remote, but we'll agree a pattern that works for you Professional development training Wellbeing & security: a strong pension scheme, critical illness cover, and confidential counselling / employee support A cause worth getting behind: you'd be joining a values-driven charity whose volunteers deliver community and humanitarian impact at home and around the world Interested? Apply today, or for a confidential conversation about the role, contact the team at (url removed) or call (phone number removed). We work on a quality-led, targeted basis, so we'd genuinely welcome a chat before you apply. Arden Personnel Arden Personnel is a friendly, independent recruitment agency working across Worcestershire, Warwickshire and the wider Midlands from Redditch and Alcester to Evesham, Stratford-upon-Avon and beyond. We focus on getting the fit right for candidates and clients alike. Redditch (phone number removed) Alcester (phone number removed) (url removed) Arden Personnel is acting as an Employment Agency in relation to this vacancy. We are an equal opportunities employer and welcome applications from all suitably qualified people
Head of Finance 70,000 - 75,000 a year - Full-time Monday-Friday, 9am-5pm Office based position, with free parking on-site Hybrid working (1 day per week) available after 3-6 months Our client on the outskirts of Colchester are seeking a Head of Finance to join the senior team at a very exciting time for the business. The Head of Finance will provide strategic and operational leadership of the finance function, ensuring the business remains financially robust, commercially focused and well governed. As a member of the Senior Leadership Team, this position will work closely with the Chief Executive Officer, Managing Director and operational leaders to shape strategy, support sustainable growth and provide financial insight. Key duties: Develop and deliver the financial strategy, aligned to corporate objectives and long-term business plans Provide strategic financial advice to the Chief Executive, Managing Director, Board and Senior Leadership Team Lead financial modelling and scenario planning to support growth, investment and service development Monitor developments within the adult social care sector and advise on the financial impact of changes in commissioning, funding and regulation Lead the annual budgeting and long-term financial planning processes Develop and lead an annual strategy for fee uplifts, using financial analysis, market intelligence and bench-marking to support negotiations with local authorities, NHS commissioners and other funding bodies Produce accurate monthly management accounts, forecasts, cash flow projections and performance analysis Monitor financial performance, identifying emerging risks and opportunities Work with operational managers to improve budget management and financial accountability Prepare high-quality financial reports, forecasts and business cases for the Board Present complex financial information clearly to support informed decision-making Support the Board in meeting its governance responsibilities through robust financial reporting, assurance and risk management Lead the financial appraisal, modelling and due diligence of acquisitions, mergers and new services Work with external advisers throughout acquisition processes. Support post-acquisition integration, ensuring effective financial controls, reporting and performance monitoring Ensure compliance with statutory requirements, accounting standards and regulatory obligations Lead the preparation of statutory accounts and manage the external audit process Oversee tax, VAT, payroll and statutory reporting requirements Monitor occupancy, staffing costs, agency spend and service profitability Oversee cash flow, working capital and banking arrangements Ensure effective debtor management and income collection Lead the development of finance systems, reporting and internal processes Promote automation and technology to improve efficiency and reporting capability Lead, develop and motivate the finance team, fostering a collaborative and high-performing culture Candidate requirements: Qualified accountant (ACA, ACCA, CIMA or CIPFA). Can consider QBE Evidence of continuing professional development Significant experience in a senior finance leadership role Adult social care, healthcare or another regulated sector would be a strong advantage Experience reporting to Boards or Trustees and presenting strategic financial information Strong track record in budgeting, forecasting, statutory reporting and financial control Experience managing external audit and regulatory compliance Financial modelling, business planning and commercial decision support Experience supporting acquisitions, organisational growth or major business change Experience leading and developing finance teams Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Aug 08, 2026
Full time
Head of Finance 70,000 - 75,000 a year - Full-time Monday-Friday, 9am-5pm Office based position, with free parking on-site Hybrid working (1 day per week) available after 3-6 months Our client on the outskirts of Colchester are seeking a Head of Finance to join the senior team at a very exciting time for the business. The Head of Finance will provide strategic and operational leadership of the finance function, ensuring the business remains financially robust, commercially focused and well governed. As a member of the Senior Leadership Team, this position will work closely with the Chief Executive Officer, Managing Director and operational leaders to shape strategy, support sustainable growth and provide financial insight. Key duties: Develop and deliver the financial strategy, aligned to corporate objectives and long-term business plans Provide strategic financial advice to the Chief Executive, Managing Director, Board and Senior Leadership Team Lead financial modelling and scenario planning to support growth, investment and service development Monitor developments within the adult social care sector and advise on the financial impact of changes in commissioning, funding and regulation Lead the annual budgeting and long-term financial planning processes Develop and lead an annual strategy for fee uplifts, using financial analysis, market intelligence and bench-marking to support negotiations with local authorities, NHS commissioners and other funding bodies Produce accurate monthly management accounts, forecasts, cash flow projections and performance analysis Monitor financial performance, identifying emerging risks and opportunities Work with operational managers to improve budget management and financial accountability Prepare high-quality financial reports, forecasts and business cases for the Board Present complex financial information clearly to support informed decision-making Support the Board in meeting its governance responsibilities through robust financial reporting, assurance and risk management Lead the financial appraisal, modelling and due diligence of acquisitions, mergers and new services Work with external advisers throughout acquisition processes. Support post-acquisition integration, ensuring effective financial controls, reporting and performance monitoring Ensure compliance with statutory requirements, accounting standards and regulatory obligations Lead the preparation of statutory accounts and manage the external audit process Oversee tax, VAT, payroll and statutory reporting requirements Monitor occupancy, staffing costs, agency spend and service profitability Oversee cash flow, working capital and banking arrangements Ensure effective debtor management and income collection Lead the development of finance systems, reporting and internal processes Promote automation and technology to improve efficiency and reporting capability Lead, develop and motivate the finance team, fostering a collaborative and high-performing culture Candidate requirements: Qualified accountant (ACA, ACCA, CIMA or CIPFA). Can consider QBE Evidence of continuing professional development Significant experience in a senior finance leadership role Adult social care, healthcare or another regulated sector would be a strong advantage Experience reporting to Boards or Trustees and presenting strategic financial information Strong track record in budgeting, forecasting, statutory reporting and financial control Experience managing external audit and regulatory compliance Financial modelling, business planning and commercial decision support Experience supporting acquisitions, organisational growth or major business change Experience leading and developing finance teams Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Job Title: Collections Officer Location: London Hybrid 2 days WFH Salary: Up to 35,000 depending on experience Hours: Monday to Friday 9 am to 5 pm Benefits: 25 days holiday + public holidays Additional day off for your birthday Charity/voluntary days off Option to buy or sell 5 days holiday Discounted Gym membership Pension scheme Learning and Development budget Employee assistance programme with holistic wellbeing support Lunch and learn sessions Free hot drinks and snacks About the position of the Collections Officer: We're looking for a customer-focused Collections Officer to join a fast-growing fintech within the consumer lending sector. This is an exciting opportunity to join an innovative business that's transforming the way customers manage their finances. You'll play a key role in supporting customers experiencing financial difficulty, helping them find sustainable repayment solutions while delivering fair outcomes and exceptional customer service. If you're empathetic, resilient and passionate about helping customers, this could be the perfect next step in your career. Responsibilities required for the role of Collections Officer: Support customers throughout the collections journey via telephone, email and live chat. Build positive relationships while understanding each customer's individual circumstances. Negotiate affordable repayment plans and appropriate forbearance solutions. Complete income and expenditure assessments to achieve fair customer outcomes. Maintain accurate customer records and ensure all activity is fully documented. Identify vulnerable customers and provide appropriate support. Deliver excellent customer service while meeting FCA and Consumer Duty requirements. Work collaboratively with colleagues to improve customer outcomes and identify process improvements. Experience required for the role of Collections Officer: Previous experience within collections, recoveries or customer support in financial services. Strong communication and negotiation skills across multiple contact channels. Experience supporting customers experiencing financial difficulty. Good understanding of FCA regulations, Consumer Duty and Treating Customers Fairly. Excellent attention to detail with strong organisational skills. Experience using CRM systems and Microsoft Office. A proactive, empathetic and solution-focused approach. For more information regarding the role of Collections Officer please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Aug 08, 2026
Full time
Job Title: Collections Officer Location: London Hybrid 2 days WFH Salary: Up to 35,000 depending on experience Hours: Monday to Friday 9 am to 5 pm Benefits: 25 days holiday + public holidays Additional day off for your birthday Charity/voluntary days off Option to buy or sell 5 days holiday Discounted Gym membership Pension scheme Learning and Development budget Employee assistance programme with holistic wellbeing support Lunch and learn sessions Free hot drinks and snacks About the position of the Collections Officer: We're looking for a customer-focused Collections Officer to join a fast-growing fintech within the consumer lending sector. This is an exciting opportunity to join an innovative business that's transforming the way customers manage their finances. You'll play a key role in supporting customers experiencing financial difficulty, helping them find sustainable repayment solutions while delivering fair outcomes and exceptional customer service. If you're empathetic, resilient and passionate about helping customers, this could be the perfect next step in your career. Responsibilities required for the role of Collections Officer: Support customers throughout the collections journey via telephone, email and live chat. Build positive relationships while understanding each customer's individual circumstances. Negotiate affordable repayment plans and appropriate forbearance solutions. Complete income and expenditure assessments to achieve fair customer outcomes. Maintain accurate customer records and ensure all activity is fully documented. Identify vulnerable customers and provide appropriate support. Deliver excellent customer service while meeting FCA and Consumer Duty requirements. Work collaboratively with colleagues to improve customer outcomes and identify process improvements. Experience required for the role of Collections Officer: Previous experience within collections, recoveries or customer support in financial services. Strong communication and negotiation skills across multiple contact channels. Experience supporting customers experiencing financial difficulty. Good understanding of FCA regulations, Consumer Duty and Treating Customers Fairly. Excellent attention to detail with strong organisational skills. Experience using CRM systems and Microsoft Office. A proactive, empathetic and solution-focused approach. For more information regarding the role of Collections Officer please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Ackerman Pierce Ltd
Hammersmith And Fulham, London
We are looking for an organised, customer-focused Housing Register Officer to join our Housing Services team. This is an excellent opportunity for someone who is passionate about delivering high-quality public services and helping people access social housing. As a Housing Register Officer , you will play a key role in maintaining an accurate and fair housing register , assessing applications in accordance with housing legislation and the Council's Allocations Policy, and providing excellent advice and support to customers throughout the application process. About the RoleYou will be responsible for assessing new housing applications , reviewing existing applications, determining eligibility and priority, and ensuring applicants receive clear, timely decisions. Working closely with colleagues across Housing Services and external partner organisations, you will help ensure that social housing is allocated fairly, transparently, and in line with statutory requirements. Key Responsibilities Assess applications to join the housing register in line with housing legislation and the Council's Allocations Policy. Verify applicant information, including identity, residency, income, medical information, and housing circumstances. Determine eligibility, qualification, and priority banding based on evidence and policy. Review changes in applicants' circumstances and reassess applications where required. Communicate decisions clearly, providing advice on housing options and review rights where applicable. Maintain accurate and up-to-date records using the housing management system. Respond to enquiries from applicants, elected members, partner agencies, and other stakeholders. Work collaboratively with Housing Options, Lettings, Registered Providers, Adult and Children's Services, and other internal teams. Support the administration of choice-based lettings and nomination processes where required. Ensure compliance with data protection legislation, safeguarding responsibilities, and customer service standards. About You Experience working within housing, customer services, local government, or a similar public service environment. Knowledge of social housing allocations, housing register processes, or a willingness to develop expertise in this area. Excellent customer service and communication skills, with the ability to explain complex policies clearly and sensitively. Strong organisational skills and the ability to manage a busy workload while meeting deadlines. Good analytical and decision-making skills with excellent attention to detail. Experience interpreting policies and applying them consistently and fairly. Confidence using IT systems and Microsoft Office applications. A commitment to delivering fair, inclusive, and customer-focused services. If you have the relevant skills then please apply today!
Aug 08, 2026
Seasonal
We are looking for an organised, customer-focused Housing Register Officer to join our Housing Services team. This is an excellent opportunity for someone who is passionate about delivering high-quality public services and helping people access social housing. As a Housing Register Officer , you will play a key role in maintaining an accurate and fair housing register , assessing applications in accordance with housing legislation and the Council's Allocations Policy, and providing excellent advice and support to customers throughout the application process. About the RoleYou will be responsible for assessing new housing applications , reviewing existing applications, determining eligibility and priority, and ensuring applicants receive clear, timely decisions. Working closely with colleagues across Housing Services and external partner organisations, you will help ensure that social housing is allocated fairly, transparently, and in line with statutory requirements. Key Responsibilities Assess applications to join the housing register in line with housing legislation and the Council's Allocations Policy. Verify applicant information, including identity, residency, income, medical information, and housing circumstances. Determine eligibility, qualification, and priority banding based on evidence and policy. Review changes in applicants' circumstances and reassess applications where required. Communicate decisions clearly, providing advice on housing options and review rights where applicable. Maintain accurate and up-to-date records using the housing management system. Respond to enquiries from applicants, elected members, partner agencies, and other stakeholders. Work collaboratively with Housing Options, Lettings, Registered Providers, Adult and Children's Services, and other internal teams. Support the administration of choice-based lettings and nomination processes where required. Ensure compliance with data protection legislation, safeguarding responsibilities, and customer service standards. About You Experience working within housing, customer services, local government, or a similar public service environment. Knowledge of social housing allocations, housing register processes, or a willingness to develop expertise in this area. Excellent customer service and communication skills, with the ability to explain complex policies clearly and sensitively. Strong organisational skills and the ability to manage a busy workload while meeting deadlines. Good analytical and decision-making skills with excellent attention to detail. Experience interpreting policies and applying them consistently and fairly. Confidence using IT systems and Microsoft Office applications. A commitment to delivering fair, inclusive, and customer-focused services. If you have the relevant skills then please apply today!
Administration Officer Braintree, Essex £12.75 PAYE Full-Time Temporary 37 Hours per Week We are pleased to be supporting our client on the recruitment of two Administration Officers to join their team on a 6-month temporary contract. This is an excellent opportunity for experienced administrators with strong attention to detail, excellent customer service skills, and confidence working with multiple IT systems. Due to the nature of the role, you will be required to work on-site five days per week during training, with hybrid working available following a successful training period. The Role You will be responsible for undertaking full reviews of Council Tax Support applications using the Civica Open Revenues system, ensuring all applications are processed accurately and in line with the Council Tax Support Scheme. You will also provide support to customers by responding to enquiries via email, telephone, and face-to-face. Key Responsibilities Review existing Council Tax Support applications in line with the relevant scheme. Update customer records using the Civica Open Revenues system. Use the DWP Searchlight system in accordance with Local Authority guidelines. Ensure customer income and household information is accurate and up to date. Prioritise higher-risk, higher-value and older cases during the review process. Respond to customer enquiries via telephone, email and face-to-face. Maintain accurate records while handling sensitive and confidential information. Deliver a high standard of customer service throughout the review process. We're looking for candidates who have: Previous administration experience within a busy office environment. Experience using IT systems, including Excel Strong customer service experience. Excellent attention to detail and accuracy. Strong organisational skills with the ability to work under pressure. Excellent written and verbal communication skills. A professional approach with a strong understanding of confidentiality and GDPR principles. If you're an organised and detail-focused administrator looking to join for an initial 6-month contract, we'd love to hear from you. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Aug 08, 2026
Contractor
Administration Officer Braintree, Essex £12.75 PAYE Full-Time Temporary 37 Hours per Week We are pleased to be supporting our client on the recruitment of two Administration Officers to join their team on a 6-month temporary contract. This is an excellent opportunity for experienced administrators with strong attention to detail, excellent customer service skills, and confidence working with multiple IT systems. Due to the nature of the role, you will be required to work on-site five days per week during training, with hybrid working available following a successful training period. The Role You will be responsible for undertaking full reviews of Council Tax Support applications using the Civica Open Revenues system, ensuring all applications are processed accurately and in line with the Council Tax Support Scheme. You will also provide support to customers by responding to enquiries via email, telephone, and face-to-face. Key Responsibilities Review existing Council Tax Support applications in line with the relevant scheme. Update customer records using the Civica Open Revenues system. Use the DWP Searchlight system in accordance with Local Authority guidelines. Ensure customer income and household information is accurate and up to date. Prioritise higher-risk, higher-value and older cases during the review process. Respond to customer enquiries via telephone, email and face-to-face. Maintain accurate records while handling sensitive and confidential information. Deliver a high standard of customer service throughout the review process. We're looking for candidates who have: Previous administration experience within a busy office environment. Experience using IT systems, including Excel Strong customer service experience. Excellent attention to detail and accuracy. Strong organisational skills with the ability to work under pressure. Excellent written and verbal communication skills. A professional approach with a strong understanding of confidentiality and GDPR principles. If you're an organised and detail-focused administrator looking to join for an initial 6-month contract, we'd love to hear from you. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
A fantastic opportunity has emerged for a Section 20 Consultation Officer to join the Home Ownership team at one of Adecco's most improved public sector housing clients in a temporary assignment, initially for three months. This is a full time role for 35 hours each week (Monday to Friday), working hybridly from our client's North London office. As a Section 20 Consultation Officer, you will play a key role in ensuring statutory compliance and effective delivery of major works consultation and billing processes. You will be responsible for preparing and issuing Section 20 consultation notices and major works invoices, ensuring all documentation is accurate and served in line with legislative requirements, company policies and strict statutory timescales. You will: Manage the end-to-end Section 20 consultation process, ensuring consistency, accuracy and compliance with relevant legislation and procedures Provide advice and guidance to colleagues and residents on major works consultation, billing and leaseholder obligations Liaise with leaseholders, resident groups and stakeholders to support understanding and maximise income recovery for major works Prepare documentation and present evidence for First Tier Tribunal or Court proceedings where required Maintain accurate manual and electronic records, ensuring data is up to date and compliant with company standards Monitor performance against targets and contribute to service improvements and process development Investigate enquiries, complaints and Member/MP correspondence, providing clear and timely responses You will take responsibility for managing your workload independently, making informed decisions on complex cases and ensuring all statutory and corporate deadlines are met. About You We are looking for a detail-oriented and customer-focused individual who can work effectively in a fast-paced and high-pressure environment. You will: Have experience working in a customer-facing role, providing advice and information to residents or stakeholders Demonstrate strong organisational and administrative skills, with excellent attention to detail Be able to manage competing priorities and deliver work to strict deadlines Have the ability to review and interpret information and apply policy in a practical and consistent way Be a confident communicator, able to explain complex information clearly and handle challenging conversations professionally Show initiative and take ownership of your caseload, working both independently and collaboratively A working knowledge of leasehold legislation, service charges and major works consultation processes is desirable but not essential You must have: Good standard of literacy and numeracy with strong attention to detail Experience of office administration systems, case management and record keeping Ability to work effectively in a busy, customer-focused environment with changing priorities Experience of responding to enquiries from the public and providing clear, accurate advice Additional Information The role reports to the Home Ownership Manager and has no direct line management responsibility The role may require attendance at evening meetings, tribunal hearings or other company locations You will be expected to support continuous improvement and contribute to service development within the team Only applicants who feel they meet the above criteria and who can interview in late July/early August 2026 need apply.
Aug 08, 2026
Seasonal
A fantastic opportunity has emerged for a Section 20 Consultation Officer to join the Home Ownership team at one of Adecco's most improved public sector housing clients in a temporary assignment, initially for three months. This is a full time role for 35 hours each week (Monday to Friday), working hybridly from our client's North London office. As a Section 20 Consultation Officer, you will play a key role in ensuring statutory compliance and effective delivery of major works consultation and billing processes. You will be responsible for preparing and issuing Section 20 consultation notices and major works invoices, ensuring all documentation is accurate and served in line with legislative requirements, company policies and strict statutory timescales. You will: Manage the end-to-end Section 20 consultation process, ensuring consistency, accuracy and compliance with relevant legislation and procedures Provide advice and guidance to colleagues and residents on major works consultation, billing and leaseholder obligations Liaise with leaseholders, resident groups and stakeholders to support understanding and maximise income recovery for major works Prepare documentation and present evidence for First Tier Tribunal or Court proceedings where required Maintain accurate manual and electronic records, ensuring data is up to date and compliant with company standards Monitor performance against targets and contribute to service improvements and process development Investigate enquiries, complaints and Member/MP correspondence, providing clear and timely responses You will take responsibility for managing your workload independently, making informed decisions on complex cases and ensuring all statutory and corporate deadlines are met. About You We are looking for a detail-oriented and customer-focused individual who can work effectively in a fast-paced and high-pressure environment. You will: Have experience working in a customer-facing role, providing advice and information to residents or stakeholders Demonstrate strong organisational and administrative skills, with excellent attention to detail Be able to manage competing priorities and deliver work to strict deadlines Have the ability to review and interpret information and apply policy in a practical and consistent way Be a confident communicator, able to explain complex information clearly and handle challenging conversations professionally Show initiative and take ownership of your caseload, working both independently and collaboratively A working knowledge of leasehold legislation, service charges and major works consultation processes is desirable but not essential You must have: Good standard of literacy and numeracy with strong attention to detail Experience of office administration systems, case management and record keeping Ability to work effectively in a busy, customer-focused environment with changing priorities Experience of responding to enquiries from the public and providing clear, accurate advice Additional Information The role reports to the Home Ownership Manager and has no direct line management responsibility The role may require attendance at evening meetings, tribunal hearings or other company locations You will be expected to support continuous improvement and contribute to service development within the team Only applicants who feel they meet the above criteria and who can interview in late July/early August 2026 need apply.
Finance & Payroll Officer Salary : £27,000 - £30,000 pro rata, depending on qualifications (ideally AAT part qualified) and experience. Location : Hybrid/Remote with required weekly travel to work premises for meetings/work. Must maintain a quiet, private, and secure home office setup with reliable internet and phone connection for work purposes. Hours : Flexible working arrangements considered (3 to 5 days per week). Full-time (5 days) or part-time options available initially, with a need for hours to increase to full time hours as the department evolves. Reports to : Finance Manager and HR Manager (for HR/Payroll responsibilities that sit with the HR Manager) The Role: We are seeking a highly meticulous and proactive Finance & Payroll Officer to join our combined Finance department, supporting operations across the Group and Shackleford Properties Limited. Reporting directly to the Finance Manager with some responsibilities being under HR management, this vital hybrid role is designed for a self-starter ready to take on significant responsibility from day one. You will independently manage core financial and administrative tasks and serve as the primary contact for the Accounts Department during the Finance Manager s absence. This position is key to ensuring continuity and resilience within the function, as you will progressively take sole ownership of additional finance responsibilities. You will also provide essential support for the smooth and accurate running of our Payroll function. Key Responsibilities: 1. Core Finance Operations Cashbook & Banking: Daily monitoring and reconciliation of bank accounts for all Companies, processing BACS/TT/Credit card payments (including Supplier Payment runs and HMRC), and posting all transactions onto Sage 200/Xero. Includes weekly reconciliation of the PayPal account during peak trading. Purchase Ledger: Inputting overhead and foreign supplier stock invoices (requiring currency conversion from USD/THB to GBP) onto Sage 200/Xero, reconciling invoices against supplier statements, and liaising with other departments for approval. Sales Ledger: Reconciliation of digital payment income (Braintree, PayPal, Klarna, AMEX), posting daily sales, and raising/emailing monthly rent invoices. General Administration: Managing the Accounts email inbox, maintaining organised digital and physical financial records, and processing employee expense and credit card claims. 2. Payroll & HR Support Assisting with the accurate and timely calculation and administration of payroll on SagePay 50, adhering to strict deadlines and UK employment/payroll legislation, including statutory payments, deductions, and pension schemes. Assisting with the implementation of Payroll changes and improvements, reconciling Payroll for the monthly journal onto Sage, and preparing information for P11D submissions. Liaising with Human Resources on personnel matters (holidays, sickness, attendance, starters, and leavers) to ensure accurate payroll and financial records. 3. Financial Support & Compliance Assist the Finance Manager with complex month-end and year-end procedures, including preparing and posting journals for Prepayments & Accruals, Stock valuation, Fixed Asset Register depreciation, and Management Accounts. Support the creation of budgets and cashflow projections, the management and reconciliation of quarterly Group VAT Returns, and the processing of quarterly CT61 form submissions. Maintain maximum confidentiality and adhere strictly to GDPR, IT Security, and all Company policies. What You'll Bring Essential Skills & Experience: Qualification : Minimum of AAT Level 3 or 4 qualification, or demonstrable strong relevant experience (1 3 years) within a finance or accounts department. AAT part qualified preferred. Technical Proficiency: Strong IT skills, including proficiency in: Sage 200 accounting package Sage 50 Payroll Xero accounting package Advanced Excel Google Workspace (Docs, Sheets, Drive) Accounting Knowledge : Solid understanding of accounting principles, including double-entry bookkeeping, and proven experience with balance sheet reconciliation work. Reconciliation & Payroll: Very strong and methodical reconciliation skills with the ability to analyse and resolve discrepancies, coupled with a sound understanding of UK payroll processes. Personal Attributes: Crucially, the right attitude: conscientious, highly motivated, and possessing an excellent eye for detail. Meticulous attention to detail and high numerical accuracy with strong error-checking ability. Strong analytical and problem-solving skills, able to establish logical and practical solutions. Ability to communicate confidently, professionally, and effectively with staff at all levels and key external contacts (HMRC, Bank, Accountants). A positive, proactive approach, high integrity, and trustworthiness, with the ability to take ownership and work independently with minimal supervision. If you are ready for a challenging and rewarding role within a supportive team, we encourage you to apply.
Aug 08, 2026
Full time
Finance & Payroll Officer Salary : £27,000 - £30,000 pro rata, depending on qualifications (ideally AAT part qualified) and experience. Location : Hybrid/Remote with required weekly travel to work premises for meetings/work. Must maintain a quiet, private, and secure home office setup with reliable internet and phone connection for work purposes. Hours : Flexible working arrangements considered (3 to 5 days per week). Full-time (5 days) or part-time options available initially, with a need for hours to increase to full time hours as the department evolves. Reports to : Finance Manager and HR Manager (for HR/Payroll responsibilities that sit with the HR Manager) The Role: We are seeking a highly meticulous and proactive Finance & Payroll Officer to join our combined Finance department, supporting operations across the Group and Shackleford Properties Limited. Reporting directly to the Finance Manager with some responsibilities being under HR management, this vital hybrid role is designed for a self-starter ready to take on significant responsibility from day one. You will independently manage core financial and administrative tasks and serve as the primary contact for the Accounts Department during the Finance Manager s absence. This position is key to ensuring continuity and resilience within the function, as you will progressively take sole ownership of additional finance responsibilities. You will also provide essential support for the smooth and accurate running of our Payroll function. Key Responsibilities: 1. Core Finance Operations Cashbook & Banking: Daily monitoring and reconciliation of bank accounts for all Companies, processing BACS/TT/Credit card payments (including Supplier Payment runs and HMRC), and posting all transactions onto Sage 200/Xero. Includes weekly reconciliation of the PayPal account during peak trading. Purchase Ledger: Inputting overhead and foreign supplier stock invoices (requiring currency conversion from USD/THB to GBP) onto Sage 200/Xero, reconciling invoices against supplier statements, and liaising with other departments for approval. Sales Ledger: Reconciliation of digital payment income (Braintree, PayPal, Klarna, AMEX), posting daily sales, and raising/emailing monthly rent invoices. General Administration: Managing the Accounts email inbox, maintaining organised digital and physical financial records, and processing employee expense and credit card claims. 2. Payroll & HR Support Assisting with the accurate and timely calculation and administration of payroll on SagePay 50, adhering to strict deadlines and UK employment/payroll legislation, including statutory payments, deductions, and pension schemes. Assisting with the implementation of Payroll changes and improvements, reconciling Payroll for the monthly journal onto Sage, and preparing information for P11D submissions. Liaising with Human Resources on personnel matters (holidays, sickness, attendance, starters, and leavers) to ensure accurate payroll and financial records. 3. Financial Support & Compliance Assist the Finance Manager with complex month-end and year-end procedures, including preparing and posting journals for Prepayments & Accruals, Stock valuation, Fixed Asset Register depreciation, and Management Accounts. Support the creation of budgets and cashflow projections, the management and reconciliation of quarterly Group VAT Returns, and the processing of quarterly CT61 form submissions. Maintain maximum confidentiality and adhere strictly to GDPR, IT Security, and all Company policies. What You'll Bring Essential Skills & Experience: Qualification : Minimum of AAT Level 3 or 4 qualification, or demonstrable strong relevant experience (1 3 years) within a finance or accounts department. AAT part qualified preferred. Technical Proficiency: Strong IT skills, including proficiency in: Sage 200 accounting package Sage 50 Payroll Xero accounting package Advanced Excel Google Workspace (Docs, Sheets, Drive) Accounting Knowledge : Solid understanding of accounting principles, including double-entry bookkeeping, and proven experience with balance sheet reconciliation work. Reconciliation & Payroll: Very strong and methodical reconciliation skills with the ability to analyse and resolve discrepancies, coupled with a sound understanding of UK payroll processes. Personal Attributes: Crucially, the right attitude: conscientious, highly motivated, and possessing an excellent eye for detail. Meticulous attention to detail and high numerical accuracy with strong error-checking ability. Strong analytical and problem-solving skills, able to establish logical and practical solutions. Ability to communicate confidently, professionally, and effectively with staff at all levels and key external contacts (HMRC, Bank, Accountants). A positive, proactive approach, high integrity, and trustworthiness, with the ability to take ownership and work independently with minimal supervision. If you are ready for a challenging and rewarding role within a supportive team, we encourage you to apply.
Enablement Support Officer Location: Croydon - Hybrid working Rate: 21.41 per hour PAYE / 28.40 per hour Umbrella Hours: 27 hours per week - 5 days per week or 3 days x 9 hours Duration: 12 months (Maternity Cover) Start date : ASAP This is an excellent opportunity for an experienced welfare benefits, housing support, homelessness prevention or financial inclusion professional who is passionate about helping residents overcome challenges and achieve long-term independence. Working Pattern The role is 27 hours per week . We would ideally like someone to work across five days per week with shorter daily hours , however we can offer flexibility for the right candidate, including alternative arrangements such as three 9-hour days . This is a hybrid role , with a minimum of two days per week office-based . Due to the nature of the service and onboarding requirements, there will be an expectation of increased office attendance during the initial training period. About the Role As an Enablement Support Officer, you will work directly with residents who are experiencing financial hardship, housing difficulties, debt, unemployment, welfare benefit issues or other challenges that place them at risk of homelessness. You will take a holistic, person-centred approach, identifying barriers to independence and working with residents to develop practical, sustainable solutions. The role involves assessing applications for discretionary financial assistance, supporting residents to maximise household income, improve budgeting skills, access employment opportunities and sustain suitable accommodation. Key Responsibilities Assess residents' financial, housing and personal circumstances. Provide advice and guidance on: Universal Credit Housing Benefit Council Tax Support Housing Payments and discretionary funding Develop personalised support plans and agree realistic outcomes with residents. Support residents with budgeting, debt management and improving financial resilience. Identify employment, training and housing options that promote long-term independence. Make decisions regarding discretionary financial assistance and other available funding streams. Conduct resident interviews, home visits and advocacy where required. Work collaboratively with partner agencies including: DWP Jobcentre Plus Adult Social Care Health services Registered providers and landlords Voluntary and community organisations Signpost and refer residents to specialist support services. Maintain accurate case records and monitor progress through to successful case closure. Contribute to service improvements and best practice across the team. About You We are looking for someone who has: Essential Experience Experience working in welfare benefits, welfare reform, housing support, homelessness prevention or a similar resident-focused service. Experience supporting vulnerable or distressed residents. Experience developing practical solutions that improve residents' circumstances and outcomes. Knowledge of poverty, debt and the barriers faced by individuals experiencing financial hardship. Experience maintaining accurate case records and managing a varied caseload. Essential Knowledge Strong understanding of Universal Credit and welfare benefits. Knowledge of Housing Benefit and Council Tax Support. Understanding of housing options, homelessness prevention and financial inclusion approaches. Awareness of the relationship between housing stability, employment, health and wellbeing. Ability to interpret legislation, policy and guidance and apply it in practice. Essential Skills Excellent communication and interpersonal skills. Ability to build positive relationships with residents and partner agencies. Strong interviewing, assessment and problem-solving skills. Ability to manage sensitive and sometimes challenging conversations with empathy and professionalism. Good IT skills, including use of case management systems and Microsoft Office applications. Ability to work independently while contributing effectively as part of a team. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 08, 2026
Contractor
Enablement Support Officer Location: Croydon - Hybrid working Rate: 21.41 per hour PAYE / 28.40 per hour Umbrella Hours: 27 hours per week - 5 days per week or 3 days x 9 hours Duration: 12 months (Maternity Cover) Start date : ASAP This is an excellent opportunity for an experienced welfare benefits, housing support, homelessness prevention or financial inclusion professional who is passionate about helping residents overcome challenges and achieve long-term independence. Working Pattern The role is 27 hours per week . We would ideally like someone to work across five days per week with shorter daily hours , however we can offer flexibility for the right candidate, including alternative arrangements such as three 9-hour days . This is a hybrid role , with a minimum of two days per week office-based . Due to the nature of the service and onboarding requirements, there will be an expectation of increased office attendance during the initial training period. About the Role As an Enablement Support Officer, you will work directly with residents who are experiencing financial hardship, housing difficulties, debt, unemployment, welfare benefit issues or other challenges that place them at risk of homelessness. You will take a holistic, person-centred approach, identifying barriers to independence and working with residents to develop practical, sustainable solutions. The role involves assessing applications for discretionary financial assistance, supporting residents to maximise household income, improve budgeting skills, access employment opportunities and sustain suitable accommodation. Key Responsibilities Assess residents' financial, housing and personal circumstances. Provide advice and guidance on: Universal Credit Housing Benefit Council Tax Support Housing Payments and discretionary funding Develop personalised support plans and agree realistic outcomes with residents. Support residents with budgeting, debt management and improving financial resilience. Identify employment, training and housing options that promote long-term independence. Make decisions regarding discretionary financial assistance and other available funding streams. Conduct resident interviews, home visits and advocacy where required. Work collaboratively with partner agencies including: DWP Jobcentre Plus Adult Social Care Health services Registered providers and landlords Voluntary and community organisations Signpost and refer residents to specialist support services. Maintain accurate case records and monitor progress through to successful case closure. Contribute to service improvements and best practice across the team. About You We are looking for someone who has: Essential Experience Experience working in welfare benefits, welfare reform, housing support, homelessness prevention or a similar resident-focused service. Experience supporting vulnerable or distressed residents. Experience developing practical solutions that improve residents' circumstances and outcomes. Knowledge of poverty, debt and the barriers faced by individuals experiencing financial hardship. Experience maintaining accurate case records and managing a varied caseload. Essential Knowledge Strong understanding of Universal Credit and welfare benefits. Knowledge of Housing Benefit and Council Tax Support. Understanding of housing options, homelessness prevention and financial inclusion approaches. Awareness of the relationship between housing stability, employment, health and wellbeing. Ability to interpret legislation, policy and guidance and apply it in practice. Essential Skills Excellent communication and interpersonal skills. Ability to build positive relationships with residents and partner agencies. Strong interviewing, assessment and problem-solving skills. Ability to manage sensitive and sometimes challenging conversations with empathy and professionalism. Good IT skills, including use of case management systems and Microsoft Office applications. Ability to work independently while contributing effectively as part of a team. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
We are looking for a methodical and detail-oriented Business Rates Officer to join our revenues team. In this role, you will place a key part in delivering the customer interface for Business Rates collection, ensuring services are provided in line with legislation, guidance and corporate standards. You'll contribute to a flexible, transparent and cost-effective service that drives customer satisfaction, whilst working with the Economic Development Officers to provide the best solution for our business customers, ensuring that income is maximised through early recovery. Key Responsibilities Include: Collection of Business Rates in a flexible, transparent and cost-effective way. Working with Economic Development Officers to provide the best solution for business customers. Undertaking day to day administration to promote business growth, applying reliefs and discounts in accordance with legislation. Ensuring customer enquires are dealt with in a professional manner. Maintaining the business rates property database and liaising with the Valuation Office to process valuation changes. Identifying further premises that should be subject to business rates. Identifying unoccupied commercial properties to ensure correct liabilities are determined. Working with other Council departments to ensure commercial property developments are monitored. Ensure the maintenance, billing, collection and recovery of Business Rates is carried out promptly and effectively, maximising income by dealing with all aspects of routine enforcement and recovery of debt due. Proactively negotiate repayment plans for businesses experiencing difficulty. Build a strong understanding of the local business landscape, maintaining up-to-date knowledge across the districts. Continuously seek opportunities to improve processes and deliver efficiencies. About You This is a highly customer-focused role, with a significant proportion of your time spent engaging with businesses and stakeholders across a variety of channels. You will therefore bring with you excellent customer service and communication skills, with experience of working across multiple channels. With strong IT skills, and a methodical, detail-oriented approach and sound organisational skills you will be able to build positive working relationships and provide clear guidance to customers and partners. Experience in a similar administrative or revenues environment is essential, and knowledge of Business Rates systems or legislation would be advantageous. Closing Date: 16 August 2026 Interview Date: W/c 24th August 2026 Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.
Aug 08, 2026
Full time
We are looking for a methodical and detail-oriented Business Rates Officer to join our revenues team. In this role, you will place a key part in delivering the customer interface for Business Rates collection, ensuring services are provided in line with legislation, guidance and corporate standards. You'll contribute to a flexible, transparent and cost-effective service that drives customer satisfaction, whilst working with the Economic Development Officers to provide the best solution for our business customers, ensuring that income is maximised through early recovery. Key Responsibilities Include: Collection of Business Rates in a flexible, transparent and cost-effective way. Working with Economic Development Officers to provide the best solution for business customers. Undertaking day to day administration to promote business growth, applying reliefs and discounts in accordance with legislation. Ensuring customer enquires are dealt with in a professional manner. Maintaining the business rates property database and liaising with the Valuation Office to process valuation changes. Identifying further premises that should be subject to business rates. Identifying unoccupied commercial properties to ensure correct liabilities are determined. Working with other Council departments to ensure commercial property developments are monitored. Ensure the maintenance, billing, collection and recovery of Business Rates is carried out promptly and effectively, maximising income by dealing with all aspects of routine enforcement and recovery of debt due. Proactively negotiate repayment plans for businesses experiencing difficulty. Build a strong understanding of the local business landscape, maintaining up-to-date knowledge across the districts. Continuously seek opportunities to improve processes and deliver efficiencies. About You This is a highly customer-focused role, with a significant proportion of your time spent engaging with businesses and stakeholders across a variety of channels. You will therefore bring with you excellent customer service and communication skills, with experience of working across multiple channels. With strong IT skills, and a methodical, detail-oriented approach and sound organisational skills you will be able to build positive working relationships and provide clear guidance to customers and partners. Experience in a similar administrative or revenues environment is essential, and knowledge of Business Rates systems or legislation would be advantageous. Closing Date: 16 August 2026 Interview Date: W/c 24th August 2026 Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.
Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland-not that we're bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values-passion, thoughtfulness, responsiveness, innovation, and smart working-at the very heart of our business, we are committed to cultivating an environment that inspires excellence. We are looking for a highly organised and proactive Executive Assistant to support our Chief Commercial Officer in a fast-paced, growing commercial environment. This is a varied role that combines executive support, sales administration, reporting, and commercial coordination. You'll work closely with senior leadership and the wider Sales team, helping to ensure the smooth running of commercial activities while providing first-class support across the business. The Role - Executive Assistant Executive Support Managing the Chief Commercial Officer's diary, inbox, meetings, and day-to-day administration Coordinating travel arrangements, customer hospitality, lunches, and team events Organising customer gifting initiatives and seasonal campaigns Processing monthly expenses and supporting general administrative activities Providing proactive support to the wider Commercial and Sales teams Handling confidential business information with professionalism and discretion Sales Reporting & Analysis Producing weekly and monthly sales performance reports Supporting sales forecasting and commercial analysis Preparing board reporting packs and management information Monitoring pipeline activity, lead generation performance, and sales metrics Investigating and resolving reporting discrepancies Producing performance summaries and commercial insights for senior stakeholders Commercial Coordination Raising and processing purchase orders Supporting customer query resolution in partnership with operational teams Coordinating onboarding and training activities for new team members Building strong relationships across departments to support business performance Meetings & Events Organising sales conferences, training sessions, and internal events Preparing meeting agendas, presentations, minutes, and action logs Coordinating logistics and communications for customer-facing and internal events Maintaining key sales documentation and reporting tools What We Are Looking For In The Role Of Executive Assistant Previous experience in an Executive Assistant, Personal Assistant, or similar business support role. Highly organised with the ability to manage multiple priorities and deadlines in a fast-paced environment. Strong communication and stakeholder management skills, with the confidence to work across all levels of the business. Excellent attention to detail and experience working with data, reporting, and presentations. Proficient in Microsoft Office, particularly Excel, PowerPoint, Outlook, and Teams, with experience using CRM systems. Proactive, professional, and discreet, with a positive attitude and a strong sense of ownership. What You Will Learn & What Liquidline Can Offer You Being a part of Liquidline is more than just a job - it's a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited too: 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge. Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs. Candidate Referral Program: Help grow our team and earn rewards Company Bonus Scheme: Celebrate success with us. Enhanced Sick Pay: Supporting you when you need it most Enhanced Parental Leave: Comprehensive support for your family journey Salary Sacrifice Pension Scheme: Save for your future with ease. Life Assurance & Income Protection (UK Only): Peace of mind for you. HSF Health Plan: Access affordable healthcare. YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support. Employee Assistance Programme: Mental health support, virtual GP services and more. Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences. Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there's never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth. We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!
Aug 08, 2026
Full time
Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland-not that we're bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values-passion, thoughtfulness, responsiveness, innovation, and smart working-at the very heart of our business, we are committed to cultivating an environment that inspires excellence. We are looking for a highly organised and proactive Executive Assistant to support our Chief Commercial Officer in a fast-paced, growing commercial environment. This is a varied role that combines executive support, sales administration, reporting, and commercial coordination. You'll work closely with senior leadership and the wider Sales team, helping to ensure the smooth running of commercial activities while providing first-class support across the business. The Role - Executive Assistant Executive Support Managing the Chief Commercial Officer's diary, inbox, meetings, and day-to-day administration Coordinating travel arrangements, customer hospitality, lunches, and team events Organising customer gifting initiatives and seasonal campaigns Processing monthly expenses and supporting general administrative activities Providing proactive support to the wider Commercial and Sales teams Handling confidential business information with professionalism and discretion Sales Reporting & Analysis Producing weekly and monthly sales performance reports Supporting sales forecasting and commercial analysis Preparing board reporting packs and management information Monitoring pipeline activity, lead generation performance, and sales metrics Investigating and resolving reporting discrepancies Producing performance summaries and commercial insights for senior stakeholders Commercial Coordination Raising and processing purchase orders Supporting customer query resolution in partnership with operational teams Coordinating onboarding and training activities for new team members Building strong relationships across departments to support business performance Meetings & Events Organising sales conferences, training sessions, and internal events Preparing meeting agendas, presentations, minutes, and action logs Coordinating logistics and communications for customer-facing and internal events Maintaining key sales documentation and reporting tools What We Are Looking For In The Role Of Executive Assistant Previous experience in an Executive Assistant, Personal Assistant, or similar business support role. Highly organised with the ability to manage multiple priorities and deadlines in a fast-paced environment. Strong communication and stakeholder management skills, with the confidence to work across all levels of the business. Excellent attention to detail and experience working with data, reporting, and presentations. Proficient in Microsoft Office, particularly Excel, PowerPoint, Outlook, and Teams, with experience using CRM systems. Proactive, professional, and discreet, with a positive attitude and a strong sense of ownership. What You Will Learn & What Liquidline Can Offer You Being a part of Liquidline is more than just a job - it's a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited too: 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge. Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs. Candidate Referral Program: Help grow our team and earn rewards Company Bonus Scheme: Celebrate success with us. Enhanced Sick Pay: Supporting you when you need it most Enhanced Parental Leave: Comprehensive support for your family journey Salary Sacrifice Pension Scheme: Save for your future with ease. Life Assurance & Income Protection (UK Only): Peace of mind for you. HSF Health Plan: Access affordable healthcare. YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support. Employee Assistance Programme: Mental health support, virtual GP services and more. Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences. Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there's never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth. We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!
Legacy Relationship Executive Are you a motivated communicator who loves being on the phone, thrives on achieving targets and wants your work to make a lasting difference Join the team and help secure future funding that will transform the lives of vulnerable children for generations to come. With 75 years of experience, the focus is on helping the most vulnerable children overcome poverty and experience fullness of life. The organisation helps children of all backgrounds, even in the most dangerous places, inspired by Christian faith. Come join the 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children s life stories! Position: Legacy Relationship Executive Location: Milton Keynes/Hybrid Hours: Full Time 36.5 Hours Contract: Permanent Salary: £30,874 Closing Date: August 19, 2026 About the Role Are you someone who genuinely enjoys being on the phone, building rapport quickly and having meaningful conversations every day We're looking for a highly motivated, target-driven individual to help grow future legacy income. In this rewarding role, you'll speak with some of our most loyal and long-standing supporters, inspiring them to consider leaving a gift in their Will and nurturing relationships with those who have already expressed an interest in doing so. You'll have the opportunity to have genuine conversations with supporters who are passionate about this work, thank them for their incredible commitment, and help them understand the lasting impact their legacy could have on generations of children. If you gain energy from conversations, enjoy working towards targets and are motivated by making a difference through every call, we'd love to hear from you. As this role is not sponsored, you must be holding the Right to work in the UK documentation for your application to be considered. What You'll Be Doing Building strong, meaningful relationships with long-standing supporters. Contacting supporters who have expressed an interest in leaving a gift in their Will and guiding them through the next steps. Proactively identifying opportunities to increase legacy pledges and future income. Delivering an exceptional supporter experience through regular engagement and stewardship. Thanking supporters for their loyalty and keeping them informed about the impact of their support. Achieving and exceeding agreed contact, conversion and pledge targets. Recording supporter interactions accurately and maintaining high-quality supporter data. About You We're looking for someone who combines empathy with ambition and is motivated by achieving results while making a genuine difference. You'll bring: Previous experience in telemarketing, fundraising, sales, account management, customer service or a relationship-focused role. Exceptional communication and listening skills, with a warm and professional telephone manner. Resilience, determination and the tenacity to maintain high levels of outbound calling activity. A proven ability to work towards and achieve performance targets. Excellent listening and influencing skills. A genuine enjoyment of speaking with people and building relationships over the telephone. Strong organisational skills and attention to detail. Excellent written English and the ability to communicate clearly and professionally. Your role will help ensure these valued supporters feel appreciated, connected and inspired, while also securing future funding that will enable World Vision to continue transforming children's lives for years to come. As a Christian organisation, faith is central to who they are and how they work. We warmly welcome applications from people of all faiths and none; however, successful candidates will need to be comfortable working in an environment where Christian values are actively lived out and where colleagues may gather for prayer, worship, reflection and other faith-based activities as part of organisational culture. In addition to the salary offered, benefits include: A flexible and supportive working culture Pension scheme (with employer contributions) Generous holiday allowance Free parking (Milton Keynes office) Opportunities for faith-based gatherings, prayer, and devotionals A welcoming, purpose-driven team who are passionate about making a difference About the Organisation Join an international children s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy the organisation has helped bring lasting change to millions of children, over more than 60 years. As a Christian charity, everything is motivated by faith as we strive to reflect God s unconditional love. An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check. We value diversity and aspire to reflect this in the workforce. We particularly welcome applications from under-represented sections of the community. The organisation also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability. You may also have experience in areas such Telesales, Sales, Account, Business Development, Customer Service, Telesales Executive, Sale Executives, Account Executive, Business Development Executive, Customer Service Agent, Customer Service Officer, Fundraiser, Fundraising, Customer Support, Supporter Experience, Supporter Care, Supporter Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Aug 08, 2026
Full time
Legacy Relationship Executive Are you a motivated communicator who loves being on the phone, thrives on achieving targets and wants your work to make a lasting difference Join the team and help secure future funding that will transform the lives of vulnerable children for generations to come. With 75 years of experience, the focus is on helping the most vulnerable children overcome poverty and experience fullness of life. The organisation helps children of all backgrounds, even in the most dangerous places, inspired by Christian faith. Come join the 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children s life stories! Position: Legacy Relationship Executive Location: Milton Keynes/Hybrid Hours: Full Time 36.5 Hours Contract: Permanent Salary: £30,874 Closing Date: August 19, 2026 About the Role Are you someone who genuinely enjoys being on the phone, building rapport quickly and having meaningful conversations every day We're looking for a highly motivated, target-driven individual to help grow future legacy income. In this rewarding role, you'll speak with some of our most loyal and long-standing supporters, inspiring them to consider leaving a gift in their Will and nurturing relationships with those who have already expressed an interest in doing so. You'll have the opportunity to have genuine conversations with supporters who are passionate about this work, thank them for their incredible commitment, and help them understand the lasting impact their legacy could have on generations of children. If you gain energy from conversations, enjoy working towards targets and are motivated by making a difference through every call, we'd love to hear from you. As this role is not sponsored, you must be holding the Right to work in the UK documentation for your application to be considered. What You'll Be Doing Building strong, meaningful relationships with long-standing supporters. Contacting supporters who have expressed an interest in leaving a gift in their Will and guiding them through the next steps. Proactively identifying opportunities to increase legacy pledges and future income. Delivering an exceptional supporter experience through regular engagement and stewardship. Thanking supporters for their loyalty and keeping them informed about the impact of their support. Achieving and exceeding agreed contact, conversion and pledge targets. Recording supporter interactions accurately and maintaining high-quality supporter data. About You We're looking for someone who combines empathy with ambition and is motivated by achieving results while making a genuine difference. You'll bring: Previous experience in telemarketing, fundraising, sales, account management, customer service or a relationship-focused role. Exceptional communication and listening skills, with a warm and professional telephone manner. Resilience, determination and the tenacity to maintain high levels of outbound calling activity. A proven ability to work towards and achieve performance targets. Excellent listening and influencing skills. A genuine enjoyment of speaking with people and building relationships over the telephone. Strong organisational skills and attention to detail. Excellent written English and the ability to communicate clearly and professionally. Your role will help ensure these valued supporters feel appreciated, connected and inspired, while also securing future funding that will enable World Vision to continue transforming children's lives for years to come. As a Christian organisation, faith is central to who they are and how they work. We warmly welcome applications from people of all faiths and none; however, successful candidates will need to be comfortable working in an environment where Christian values are actively lived out and where colleagues may gather for prayer, worship, reflection and other faith-based activities as part of organisational culture. In addition to the salary offered, benefits include: A flexible and supportive working culture Pension scheme (with employer contributions) Generous holiday allowance Free parking (Milton Keynes office) Opportunities for faith-based gatherings, prayer, and devotionals A welcoming, purpose-driven team who are passionate about making a difference About the Organisation Join an international children s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy the organisation has helped bring lasting change to millions of children, over more than 60 years. As a Christian charity, everything is motivated by faith as we strive to reflect God s unconditional love. An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check. We value diversity and aspire to reflect this in the workforce. We particularly welcome applications from under-represented sections of the community. The organisation also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability. You may also have experience in areas such Telesales, Sales, Account, Business Development, Customer Service, Telesales Executive, Sale Executives, Account Executive, Business Development Executive, Customer Service Agent, Customer Service Officer, Fundraiser, Fundraising, Customer Support, Supporter Experience, Supporter Care, Supporter Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We are currently recruiting for an experienced Income Officer to join a housing team on a temp-to-perm basis , managing a patch of customers across Birmingham and the surrounding areas. This is an excellent opportunity for an Income Officer who is confident managing a full income collection caseload and wants the opportunity to secure a permanent position. The Role: As an Income Officer, you will be responsible for managing rent accounts, reducing arrears and supporting residents to sustain their tenancies. You will manage cases from early intervention through to legal recovery, ensuring a customer-focused approach while achieving income collection targets. The role offers hybrid working , with 1 day per week working from home and the remaining time spent managing your patch, visiting customers and working with colleagues. Key Responsibilities of an Income Officer: Managing a dedicated rent arrears patch across Birmingham and surrounding areas. Managing the full income recovery process from early intervention through to court action. Completing affordability assessments and agreeing sustainable repayment arrangements. Supporting vulnerable residents and identifying appropriate support solutions. Preparing cases for court and attending possession hearings where required. Working with internal teams and external agencies to achieve positive outcomes. Maintaining accurate case records and ensuring compliance with policies and procedures. About You: Previous experience working as an Income Officer within social housing . Experience managing the full income management process . Experience preparing and progressing cases through court and possession proceedings . Strong communication, negotiation and problem-solving skills. The ability to manage a busy patch independently and achieve targets. A full UK driving licence and access to transport is desirable due to patch-based working. Additional Details: Immediate start available. Temporary role with the opportunity to become permanent. Hybrid working arrangement with 1 day from home per week. Patch-based role covering Birmingham and outer Birmingham areas. If you are an experienced Income Officer looking for your next opportunity, we would love to hear from you. If this Income Officer role is of interest, please apply or contact (url removed)
Aug 08, 2026
Contractor
We are currently recruiting for an experienced Income Officer to join a housing team on a temp-to-perm basis , managing a patch of customers across Birmingham and the surrounding areas. This is an excellent opportunity for an Income Officer who is confident managing a full income collection caseload and wants the opportunity to secure a permanent position. The Role: As an Income Officer, you will be responsible for managing rent accounts, reducing arrears and supporting residents to sustain their tenancies. You will manage cases from early intervention through to legal recovery, ensuring a customer-focused approach while achieving income collection targets. The role offers hybrid working , with 1 day per week working from home and the remaining time spent managing your patch, visiting customers and working with colleagues. Key Responsibilities of an Income Officer: Managing a dedicated rent arrears patch across Birmingham and surrounding areas. Managing the full income recovery process from early intervention through to court action. Completing affordability assessments and agreeing sustainable repayment arrangements. Supporting vulnerable residents and identifying appropriate support solutions. Preparing cases for court and attending possession hearings where required. Working with internal teams and external agencies to achieve positive outcomes. Maintaining accurate case records and ensuring compliance with policies and procedures. About You: Previous experience working as an Income Officer within social housing . Experience managing the full income management process . Experience preparing and progressing cases through court and possession proceedings . Strong communication, negotiation and problem-solving skills. The ability to manage a busy patch independently and achieve targets. A full UK driving licence and access to transport is desirable due to patch-based working. Additional Details: Immediate start available. Temporary role with the opportunity to become permanent. Hybrid working arrangement with 1 day from home per week. Patch-based role covering Birmingham and outer Birmingham areas. If you are an experienced Income Officer looking for your next opportunity, we would love to hear from you. If this Income Officer role is of interest, please apply or contact (url removed)
Eden Brown are seeking a highly experienced Housing Officer on a 2 month contract situated in Manchester The role as Housing Officer will involve full time office work - No hybrid option As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester; which includes vulnerable, young people and across older persons services - Dealing with Income challenges - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.
Aug 08, 2026
Seasonal
Eden Brown are seeking a highly experienced Housing Officer on a 2 month contract situated in Manchester The role as Housing Officer will involve full time office work - No hybrid option As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester; which includes vulnerable, young people and across older persons services - Dealing with Income challenges - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.
Housing Officer Homeownership Location: Bedfordshire / Oxfordshire / Cambridgeshire Corridor Contract: Full Time Permanent Salary: up to 35,500 including car allowance Are you passionate about delivering outstanding customer service and making a positive difference in people's lives? We are looking for a proactive and customer-focused Housing Officer Homeownership to provide high-quality housing management services to leasehold, freehold and shared ownership customers. You will act as a trusted point of contact, ensuring customers receive responsive, professional and compliant support throughout their homeownership journey. What You'll Be Doing Manage a portfolio of homeownership cases and act as the primary contact for customers. Provide advice and support on leasehold, freehold and shared ownership matters. Maximise income collection through effective management of service charge, ground rent and shared ownership arrears. Respond to customer enquiries and complaints in a timely, professional and fair manner. Work collaboratively with internal teams including estates, planned works, service charges, sales and customer services. Identify vulnerable customers and make referrals to specialist support services where appropriate. Support legal action, mediation, court and tribunal processes when required. Carry out estate visits and support customer engagement activities. Recognise safeguarding and domestic abuse concerns and ensure appropriate action is taken. Contribute to projects and continuous service improvement initiatives. You will be a confident and empathetic housing professional who is able to balance excellent customer service with effective tenancy and leasehold management. Experience within housing management, leasehold management, tenancy management or neighbourhood services. Proven debt management and arrears recovery experience. Knowledge of leasehold services and homeownership products. Excellent communication, negotiation and influencing sk
Aug 08, 2026
Full time
Housing Officer Homeownership Location: Bedfordshire / Oxfordshire / Cambridgeshire Corridor Contract: Full Time Permanent Salary: up to 35,500 including car allowance Are you passionate about delivering outstanding customer service and making a positive difference in people's lives? We are looking for a proactive and customer-focused Housing Officer Homeownership to provide high-quality housing management services to leasehold, freehold and shared ownership customers. You will act as a trusted point of contact, ensuring customers receive responsive, professional and compliant support throughout their homeownership journey. What You'll Be Doing Manage a portfolio of homeownership cases and act as the primary contact for customers. Provide advice and support on leasehold, freehold and shared ownership matters. Maximise income collection through effective management of service charge, ground rent and shared ownership arrears. Respond to customer enquiries and complaints in a timely, professional and fair manner. Work collaboratively with internal teams including estates, planned works, service charges, sales and customer services. Identify vulnerable customers and make referrals to specialist support services where appropriate. Support legal action, mediation, court and tribunal processes when required. Carry out estate visits and support customer engagement activities. Recognise safeguarding and domestic abuse concerns and ensure appropriate action is taken. Contribute to projects and continuous service improvement initiatives. You will be a confident and empathetic housing professional who is able to balance excellent customer service with effective tenancy and leasehold management. Experience within housing management, leasehold management, tenancy management or neighbourhood services. Proven debt management and arrears recovery experience. Knowledge of leasehold services and homeownership products. Excellent communication, negotiation and influencing sk
