570 jobs found

Eden Brown are seeking a highly efficient Independent Living Officer on a 3 month contract situated in Manchester This will involve covering a Sheltered Scheme in North Manchester The role as Independent Living Officer will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.

Our client, a large Housing Association, is seeking an experienced Lettings Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with experience in social housing lettings and allocations to support the delivery of an efficient voids and lettings service. Key Responsibilities of a Lettings Officer: Manage the end-to-end lettings process for vacant properties. Advertise properties and allocate homes in line with housing policies and nomination agreements. Conduct applicant assessments and verify eligibility for housing. Liaise with local authorities, applicants, and internal teams to progress lettings. Arrange and conduct property viewings where required. Make offers of accommodation and complete tenancy sign-ups. Ensure void properties are re-let within target timescales. Maintain accurate records and update housing management systems. Monitor performance against lettings and void turnaround targets. Provide excellent customer service throughout the lettings process. Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure a smooth customer journey. Essential Requirements Previous experience in a Lettings Officer, Allocations Officer, Housing Officer, or similar social housing role. Knowledge of housing allocations, lettings processes, and tenancy management. Experience working within a Housing Association or Local Authority environment. Strong organisational and communication skills. Ability to manage a busy workload and meet performance targets. Proficient in Microsoft Office and housing management systems. Full UK Driving License This role is based in Leicester , offering an initial 3-month contract with the potential for extension. If this Lettings Officer role is of interest, please apply or contact (url removed)

A fantastic opportunity has emerged for a Generic Housing Officer to join one of Adecco Public Sector's most improved Housing Association clients in a temporary post, covering a sick member of staff initially for three months. The post holder will be working full time from our client's Enfield office and expected to own a patch of approximately (Apply online only) units which will include shared ownership and mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. Covering a geographical patch locally in North London (e.g Enfield, Barnet, Waltham Forest & Haringey), this is a full time post (37.5 hours per week, Monday to Friday) and the successful candidate will be expected to have knowledge of/experience in: Delivering a customer-focused neighbourhood management service across a defined area. Conducting inspections to maintain property standards and safety. Managing tenancy breaches, including Anti-Social Behaviour (ASB), in line with policies. Performing tenancy audits to ensure all tenant details are current and accurate. Collaborating with external agencies to provide the best support for our tenants. Assisting with rent collection and arrears management in partnership with our Income Team. Engaging with tenants to enhance their living experience and address their needs. Please note, a car driver/owner is not essential for this role as you can get around your patch by foot and public transport. Expertise in anti social behaviour would be highly desirable. Only applicants who feel they meet the above criteria, and can start on short notice (1 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in mid/late July 2026.

4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Tenancy Specialist . The client will only consider candidates you have extensive experience ASB. The post holder will be covering the Morden area. The Tenancy Specialist will be required to: provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken. DUTIES AND RESPONSIBILITIES INCLUDE: Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally. The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action. Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims. Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs. Represent Clarion HA at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required. Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc. Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response. Liaising with internal and external agencies such as Women's Aid, NFI, local authorities, mediation, solicitors or support services. ESSENTIAL REQUIREMENTS INCLUDE: Essential your CV confirms experience in Anti social Behaviour (ASB) Housing background would be beneficial An excellent understanding of anti-social behaviour and/or tenancy fraud Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB and legal disrepair Experience of investigative interviewing, ideally for fraud and/or ASB. Good investigative, intelligence gathering and problem solving skills. Positive mindset with a focus on solutions. Able to weigh up different views, exercise good judgement and make decisions. Confident and able to challenge in a positive and constructive manner. Resilient and adaptable. Excellent communicator, able to adapt approach to the audience. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies , please contact our Team on or email

Location: Hybrid/Borehamwood Salary: £42,330 - £49,513 per annum pro rata Hours: 36 per week Contract Type: Fixed Term Contract until 31st March 2027 Clarion Futures is one of 10 housing associations awarded a grant by Learning and Work Institute and Youth Future Foundation to deliver a Jobs Plus pilot programme supporting people into work and training. This programme is based in two hubs in Penge and Borehamwood, providing a range of support services under one roof, including housing, employment, health, skills, digital and financial inclusion. The pilot is funded until March 2027 and aims to assess the feasibility and effectiveness of the Jobs Plus model in a UK context. We're seeking a motivated, self-driven and highly organised Employment Support Officer to join our team and play a vital role in delivering an externally funded programme. In this position, you'll use your expertise in employability to empower individuals to make confident choices about their future. Working closely with local employers and community partners, you'll help create sustainable pathways into work and self-employment, making a real difference to both individuals and the wider community. This is your chance to be the person who helps someone take that life changing step into their dream career. Drawing on your experience in employability support and your verified ability to deliver successful projects, you'll support long term unemployed people in rebuilding their confidence, skills and prospects, enabling them to transform their lives. It is an opportunity to make a meaningful and lasting impact, something you can truly take pride in. If you hold a Level 4 NVQ Diploma in Advice and Guidance (IAG) or an equivalent qualification, we would love to hear from you. If this sounds like an opportunity for you, then please review the full role profile on our careers page before applying. Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more. At Clarion Housing Group, we support the responsible use of AI. Closing Date: Monday 24th August 2026 at midnight. Interviews will take place on Thursday 10th September 2026. This is a hybrid role with a base location at a Community Centre in Borehamwood. Candidates will be expected to work from a centre 3 days per week. Applicants must be able to travel across the region as required. This post is subject to an Enhanced Adult plus barred list check. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

Temporary Accommodation Reduction Officer East London Hybrid working Rate: £26.04 per hour IR35 Status: Inside IR35 Initial Contract Length: 3 months Start Date: ASAP Working Hours: 36 hours per week Role Summary You will identify suitable households and match them with private rented sector properties secured through a range of housing schemes. The role will focus on preventing customers from entering temporary accommodation and helping existing households move into suitable, affordable private sector housing. What You Will Do as a Temporary Accommodation Reduction Officer Identify suitable customers and match them with available private rented sector properties. Complete thorough assessments of household needs, affordability and suitability before making offers. Consider property refusals and ensure decisions are made in accordance with statutory requirements. Prepare clear decision letters relating to property offers and the discharge of housing duties. Investigate and resolve queries relating to nominations, void periods and housing schemes. Maintain accurate customer records and ensure needs assessments remain up to date. Administer relevant housing schemes, including eligibility checks and payment arrangements. Reconcile invoices and arrange payments relating to accommodation schemes. What You Will Need as a Temporary Accommodation Reduction Officer Previous experience working in temporary accommodation, homelessness or housing options. Up-to-date knowledge of homelessness legislation, statutory guidance and relevant case law. Detailed knowledge of temporary accommodation suitability requirements. Experience assessing household needs, affordability and property suitability. The ability to draft complex correspondence and effective statutory decision letters. Strong customer service skills, including experience managing challenging or sensitive situations. The ability to negotiate effectively with customers, colleagues and external agencies. The ability to manage competing priorities and work effectively in a pressurised environment. What's on Offer £26.04 per hour. 36-hour working week. Initial three-month contract. Hybrid working arrangements. Opportunity to support a high-profile temporary accommodation reduction programme. Application Apply today or contact the consultant managing this Temporary Accommodation Reduction Project Officer vacancy to discuss the role in further detail.

Customer Liaison Officer Location: Harrow Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

We are currently looking for an experienced Housing Solutions Officer to join a busy Housing Needs service. The role will focus on assessing homelessness applications, making statutory decisions and preventing and relieving homelessness in accordance with Parts VI and VII of the Housing Act 1996. The successful candidate will manage complex homelessness cases with a high degree of autonomy, including decisions around statutory duties and Private Rented Sector offers. The Role Assessing homelessness applications under Part VII of the Housing Act 1996. Completing detailed investigations and making legally compliant homelessness decisions. Assessing Housing Register applications in accordance with Part VI. Developing and delivering prevention and relief options for households at risk of homelessness. Making appropriate Private Rented Sector offers to reduce reliance on temporary accommodation. Making decisions regarding the ending and discharge of statutory homelessness duties. Preparing statutory decision letters, legal documentation and reports. Responding to enquiries from applicants, solicitors, advocates and partner agencies. Supporting junior officers with complex cases, legislation and decision making. Working with Adult Social Care, Children's Services and other partners on complex cases. Key Requirements Significant experience within Housing Options, Housing Solutions or Homelessness Assessment. Strong working knowledge of Parts VI and VII of the Housing Act 1996. Experience completing complex homelessness assessments and making statutory decisions. Strong knowledge of homelessness legislation, case law and statutory guidance. Experience drafting legally robust homelessness decision letters. Experience preventing and relieving homelessness through a range of housing options. Experience making decisions around ending statutory duties and Private Rented Sector offers. Knowledge of associated legislation including the Children Act and mental health legislation. What You Need to Do Now If you are interested in this Housing Solutions Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If this role matches your experience but not the rate, location or seniority, please send us your CV anyway. We regularly recruit for Housing Solutions Officers, Housing Options Officers, Homelessness Officers and Housing Needs Officers across the UK. For more information, call Zubair at Carrington West on (phone number removed). By applying, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy.

The vacancy Project Officer (Vacant Possession) Regeneration Team Location: London / Agile working Directorate: Development Regeneration and Strategic Asset Management Reports to: Senior Project Manager The Regeneration and Strategic Asset Management team is responsible for identifying, securing and delivering regeneration and growth opportunities in line with MTVH's Business Plan and Investment Strategy. The team works across London and the south east, delivering projects from small infill schemes to some of London's largest regeneration projects. The team lead on the appraisal and optimisation of all residential and non-residential assets to maximise long-term value and performance, while building strong partnerships that position MTVH as a trusted partner for communities, customers and stakeholders. About the role This post works across our regeneration projects and focuses on ensuring that properties are vacant in time for planned redevelopment and ensuring those that are vacated ahead of programme are secured and well managed. Working alongside our Senior Project Manager, this post assists with leasehold buybacks, our live-in guardians contracts and market rent properties. This work is central to being able to deliver our regeneration projects, and you will gain experience across a wide variety of developments. You'll develop great relationships with residents as well as the Regeneration Managers leading the projects you work on. You will also work widely across the business, with colleagues in housing, lettings, property and sales. You'll balance excellent customer service with project and programme needs, via great communication and rigorous attention to detail, ensuring compliance across our processes. This role will suit someone who has prior experience of similar work within residential development in multi-disciplinary teams, whether for a housing association or developer. A sound understanding of the legal, procedural and commercial processes that underpin vacant possession work is important, together with prior experience of managing suppliers and contractors. The role has no direct reports, but requires daily collaboration with internal and external stakeholders. Excellent interpersonal and communication skills are a must. About you You'll be a confident, diplomatic, and personable team player, who consistently delivers great service and can adapt to the changing needs of large projects. Full details of the skills and experience needed for this post can be found on the job description, together with more on the day to day responsibilities. Why join us? Play a key role in delivery of multiple regeneration projects Make a real difference to customers Flexible and agile working options Supportive culture built around Care, Dare and Collaborate If you're passionate about regeneration and delivering positive change at scale, we'd love to hear from you. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Graduate Homeless Intervention & Prevention Officer Graduate Development Programme South London Hybrid Working Monday to Friday 36 Hours Per Week 16.39 PAYE ( 21.59 Umbrella) Minimum 6-Month Assignment Progression to Higher Pay Rate Following Successful Completion of the Development Programme Start a Career That Makes a Real Difference Adecco is delighted to be recruiting for a unique Graduate Development Programme within a South London local authority. This is an exceptional opportunity to launch a rewarding career in Housing, Homelessness Prevention and Public Service while making a genuine difference to vulnerable residents and local communities. No previous housing experience is required. Full training will be provided. About the Role Working alongside experienced housing professionals, you will: Support residents who are homeless or threatened with homelessness Conduct homelessness assessments Develop and review Personalised Housing Plans (PHPs) Explore housing options to prevent and relieve homelessness Provide housing advice and guidance Work with landlords, support providers and partner agencies Gather evidence to support statutory decision-making Develop the skills to manage your own caseload Support vulnerable individuals in a professional, person-centred and trauma-informed manner This role offers an opportunity to work directly with individuals and families facing housing challenges while developing specialist knowledge in homelessness legislation and prevention. Structured Development Programme Successful candidates will undertake a comprehensive six-month training programme covering: Housing Act 1996 Homelessness Reduction Act 2017 Homelessness Code of Guidance Homelessness Assessments Personalised Housing Plans Decision Letter Writing Case Management Safeguarding Domestic Abuse Awareness Mental Health Awareness Housing Options & Prevention Temporary Accommodation Equality & Diversity Customer Care Professional Report Writing Housing Case Management Systems Training includes classroom learning, mentoring, case shadowing and supervised casework before progressing towards managing your own caseload. About You We're looking for individuals who are: Educated to degree level, or due to graduate shortly Interested in developing a career within housing and homelessness services Passionate about supporting vulnerable people Excellent communicators with strong written English skills Organised and able to manage competing priorities Professional, resilient and motivated Curious, eager to learn and committed to personal development Strong team players with a customer-focused approach Applications are particularly welcomed from graduates in: Law Sociology Criminology Psychology Social Policy Politics Public Administration Housing Social Work Business Management However, applications from graduates of all disciplines will be considered. Apply Today If you're looking for a graduate opportunity that offers purpose, responsibility and a genuine career pathway within public services, we'd love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Purpose of the Job To be part of the maintenance and repairs team responsible for the responsive repairs functions for a portfolio of approximately 5,000 social housing units, including estate environs and liabilities to leaseholders. The role involves assisting with investigations and identification of defects and remedial works to properties. The role will also oversee the progress of repairs projects being carried out by contractors. 1. Undertake inspections and surveys following requests for repairs, including visits to tenanted properties to undertake surveys or to enable accurate programmes of work to be planned. 2. Provide specific advice with regards to, technical defects, damp, specification work, estimates and labour requirements and health & safety relating to project work. 3. Carry out any necessary contract documentation, correspondence and measurement/re-measurement as directed. Update repairs histories as required, maintain records of work undertaken and ensure that proper information is recorded and available for others to use. 4. Be responsible for the preparation and submission of survey reports and estimates and ordering of works, ensuring good value and commercial feasibility have been considered. 5.Engage specialist services and contractors in line with the procurement rules. 6. Support the Area Manager in monitoring and overseeing progress of works being carried out by contractors or DLO and undertake post inspections to ensure the work is to a good standard and is compliant with H&S and statutory regulations to ensure inconvenience to residents is kept to a minimum.

We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: 30.00 - 31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!

Job Title: Housing Officer Type: Temporary - 3 months Location: Chester Salary: £18.48 - £24.09 per hour Hours: Full time BRC are working closely with a large housing association to recruit a Housing Officer on a temporary basis for their Chester office. Duties: Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary Housing Services' current and future customers and to minimise potential risks. Provide effective tenancy and resident management in line with the prescribed internal policies and good practices to build community cohesion. Deliver a high quality housing management service that meets the needs and expectations of current and future residents and the wider community in line with Sanctuary Housing Services' business plan. Develop, build and maintain relationships with current and future customers and other key internal and external stakeholders to ensure the effective management of housing management services, identifying any shortfalls in service delivery and ensure these are acted upon. Update and maintain all manual and computerised records in an accurate and timely manner to ensure compliance with the Group's Record Management and Data Protection policies. Manage the recruitment, performance and development of quality staff to ensure that skilled staff are available to meet business needs and individual accountabilities. Contribute, as appropriate, to special programmes and projects in support of the Group's values and objectives Ensure the effective management of complaints in line with policy, focussing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence. Support the service charge setting and scheme accounts production processes. Including ensuring that customer queries are investigated and responded to in a timely manner. Requirements: Recent experience of undertaking a similar role Proven experience of delivering high quality tenancy services Proven experience of working to deadlines and prioritising workloads Proven experience of good practice resident involvement activities Working knowledge of relevant regulations and good practice Proven experience of analysing and diagnosing problems and implementing solutions Experience of managing staff For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

Location: Bury St Edmunds Hub / Hybrid Salary: £40,632 FTE, pro rata for part-time hours Hours: Full-time, 4 days or 3 days per week Contract: Permanent About the Role Solo Housing is looking for an experienced and confident Governance Officer to join us in this newly created role. This is an opportunity to genuinely make your mark . Our governance function is developing, and we need someone who can understand where we are today, identify what needs to improve and put the right structures, processes and practices in place. You'll work closely with our Chief Executive, Board and Sub-Committees, providing trusted advice and ensuring our governance arrangements are effective, transparent and compliant. We need someone who is proactive and comfortable working independently - someone who can identify what needs to happen, take ownership and bring solutions rather than problems . Key Responsibilities Provide high-quality governance support to the Board, Sub-Committees, Chief Executive and Senior Leadership Team. Manage Board and Sub-Committee meetings, including agendas, papers, minutes and actions. Build effective relationships with the Board Chair and proactively manage expectations. Develop and review policies and working practices to ensure regulatory compliance and best practice. Maintain the Register of Interests and annual declarations. Manage the Strategic Risk Register and ensure risk owners are accountable. Coordinate and quality assure Solo's approach to safeguarding. Coordinate and quality assure the complaints process in line with the Housing Ombudsman's Complaint Handling Code. Prepare clear, accurate reports and translate complex information for different audiences. Provide governance advice and appropriate challenge to senior stakeholders. Identify gaps and opportunities to strengthen Solo's governance arrangements. Support compliance with the requirements of the Regulator of Social Housing and our obligations as a Registered Charity. About You We're looking for someone with at least three years' experience in a governance role and a strong understanding of organisational governance principles and practices. Experience within social housing is desirable, but we're open to candidates from other regulated environments such as financial services, the NHS or housing . What's important is that you can quickly understand and apply the specific requirements of the social housing sector. You'll also have: Experience working with Executive Teams and Non-Executive Directors. Strong knowledge of governance, with the ability to quickly develop an understanding of the Regulator of Social Housing's Consumer Standards and Housing Ombudsman's Complaint Handling Code. Excellent communication skills and the ability to translate complex information clearly. Strong attention to detail and experience producing high-quality minutes. The confidence to provide advice and challenge where required. Excellent organisational and problem-solving skills. The ability to work independently and manage competing priorities. Experience developing clear and practical policies. Strong Microsoft 365 skills and the ability to learn new systems. A high level of confidentiality, integrity and professional judgement. An understanding of equality, diversity and inclusion within a social housing environment. A full UK driving licence with unrestricted access to a suitable vehicle for work purposes. The ability to successfully pass and maintain an Enhanced DBS check. Working Arrangements We are flexible on how this role is structured and are open to full-time, 4-day or 3-day working arrangements . The full-time salary is £40,632 , with part-time salaries calculated pro rata. Based at our Bury St Edmunds hub , we offer a flexible approach to hybrid working. Full-time employees would generally work from the office around 3 days per week, while those working 4 days would generally attend around 2 days per week, particularly at the start. Working hours are broadly 8:30am-6:00pm , with flexibility around this. If you're an experienced governance professional looking for a role where you can take ownership, improve processes and make a genuine impact, we'd love to hear from you. GP(phone number removed)

The starting salary for this role is 34,660 per annum, based on working 36 hours per week. We welcome both full-time and part-time applications. This is a 12 month fixed term contract opportunity. This is an exciting opportunity to join our team at a pivotal time as we prepare for and implement new responsibilities arising from the Renters' Rights Act. The successful candidate will help shape our approach to this significant legislative change, working closely with local authority partners across Buckinghamshire and Surrey to ensure tenants are protected and businesses understand their responsibilities. This role offers the opportunity to develop specialist expertise in an emerging area of consumer protection while contributing to wider Trading Standards priorities. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About The Role We are looking for an enthusiastic and motivated Trading Standards Officer to support the delivery of Trading Standards functions while taking a lead role in the development of our response to the Renters' Rights Act. Working alongside experienced officers, you will contribute to investigations, project work, intelligence gathering and enforcement activity. You will also play a key role in developing and maintaining effective partnerships with colleagues across local government and other enforcement agencies. A particular focus of this role will be: Acting as the Trading Standards Single Point of Contact (SPOC) for matters relating to the Renters' Rights Act. Developing and maintaining strong working relationships with housing, licensing and environmental health teams across Buckinghamshire and Surrey. Supporting collaborative working arrangements through Local Government Reorganisation and into the future East Surrey and West Surrey authorities. Researching student accommodation provision and helping to develop educational resources relating to the Renters' Rights Act. Sharing best practice with partner organisations on enforcement approaches, powers of entry, seizure and wider regulatory considerations. Monitoring developments relating to the proposed landlord register and identifying opportunities to support Trading Standards activity. Preparing reports, maintaining records and supporting legal and enforcement processes where required. This is an excellent opportunity for someone who enjoys partnership working, research, problem-solving and delivering positive outcomes for residents. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience working within a regulatory, enforcement, compliance, consumer protection or related environment. Excellent communication skills and the ability to build productive relationships with a range of stakeholders. Strong analytical and research skills, with the ability to interpret information and identify practical solutions. Experience of preparing reports and maintaining accurate records. Good organisational skills and the ability to manage competing priorities. The ability to work both independently and as part of a wider team. Good IT skills, including Microsoft Office applications. Hold a Trading Standards qualification or demonstrate commensurate experience and knowledge of the broad scope of Trading Standards matters. A driving licence and access to a car are required. The role will require travel across Buckinghamshire and Surrey. The role supports agile working and the administrative base will be either at Woodhatch Place in Reigate or the Walton Street offices in Aylesbury. To apply, we request that you submit a CV and you will be asked the following 4 questions: Please describe your experience of working within a regulatory, enforcement, compliance, consumer protection or similar environment. What was your role, and what outcomes did you achieve? This role requires building effective partnerships across a range of organisations. Please provide an example of how you have developed and maintained productive working relationships with colleagues, partners or external stakeholders to achieve a shared objective. Please give an example of a piece of research, analysis or investigation you have undertaken. How did you gather and interpret the information, and how did your findings inform decisions, actions or improvements? This role involves managing competing priorities while maintaining accurate records and reports. Please describe a time when you had to balance multiple pieces of work simultaneously. How did you organise yourself, and what was the outcome? This post is subject to a Standard Disclosure and Barring Service (DBS) check. The job advert closes at 23:59 on 31/08/2026 with interviews to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

BDS are recuiting 2 Complaints officer to work with a leading housing association in Exeter. Full time Monday- Friday 9am- 5pm 3 days from home, 2 days in the office following completing training 6 month fixed term contract in the first instance. Salary 33,163 per annum Main duties include but are not limited too; Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions. Work closely with internal teams and external contractors to gather evidence and resolve complaints. Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities. Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping. Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes. Essential Criteria: Proven experience of managing customer service complaints. Customer Service qualification (or equivalent experience through work or study), or willingness to work towards. Experience in working in a customer service environment. Desirable: Experience creating reports along with knowledge of performance monitoring and management. Knowledge of social housing policy. Experience of scheduling activities, events or deliveries and of using a booking system or software. Please apply now for immediate consideration

Marks Consulting Partners are currently looking for a Housing Options Officer to work with one of our Local Authority clients in Hertfordshire. What the Job Will Be Doing Managing a caseload of homelessness and housing options cases, providing tailored advice and support to residents Assessing homelessness applications in line with the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017 Completing prevention, relief and main duty assessments, ensuring all statutory duties are met Producing Personalised Housing Plans (PHPs) and working proactively to prevent homelessness Negotiating with landlords, agents and support providers to secure positive housing outcomes Providing advice on a wide range of housing options, including private rented accommodation, social housing and supported housing Making legally robust homelessness decisions and issuing Section 184 decision letters Working closely with internal departments and external agencies to deliver effective housing solutions Managing complex cases involving vulnerable households, safeguarding concerns and domestic abuse Maintaining accurate case records and ensuring statutory deadlines and performance targets are achieved Responding to customer enquiries, complaints and Member enquiries in a professional and timely manner What You Will Need Experience working as a Housing Options Officer within a Local Authority Strong knowledge of the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017 Experience completing homelessness assessments, prevention and relief duties, and Personalised Housing Plans Ability to make legally sound homelessness decisions and produce high-quality decision letters Experience managing a high-volume caseload within a target-driven environment Excellent communication, negotiation and customer service skills Experience working with vulnerable households and complex homelessness cases Knowledge of housing management systems such as Locata, Jigsaw, NEC or similar Strong organisational skills with the ability to prioritise competing demands

Customer Service & Dispute Officer Location: Hackney E8 Service: Homeownership Services Hybrid Start: ASAP Length: 3 Months + Pay: 21.53 Per Hour PAYE/ 29.01 Per Hour Umbrella Working Pattern: Full-time (including occasional evening/weekend work) About the Role Are you a proactive customer service professional with a knack for resolving complex disputes and a strong understanding of leasehold management? The London Borough of Hackney is seeking a Leasehold Customer Service & Dispute Officer to join our dynamic Homeownership Services team. In this pivotal role, you will be the front-line champion for leaseholders, shared owners, and freeholders across the borough. You will deliver high-quality, sensitive, and effective resolution to enquiries, formal complaints, and service charge disputes, ensuring our residents receive outstanding support while protecting the Council's interests. Key Responsibilities Dispute Resolution & Enquiry Management: Lead on investigating and resolving a broad range of enquiries, formal complaints, and disputes regarding service charges (estimates, actuals, major works), ground rents, shared ownership, and reserve funds. Legal & Court Representation: Represent the London Borough of Hackney at County Courts and Tribunals regarding disputes, challenges, and lease breaches. Consents & Statutory Processes: Process and manage leaseholder applications for alterations, sub-letting, pet consents, and running home businesses, liaising with surveyors, planning, building control, and legal teams. Resident Engagement & Events: Organize and participate in resident events, focus groups, surgeries, and meetings (including Neighbourhood/Estate Committees) to boost homeowner satisfaction and improve engagement. Safeguarding & Support: Identify vulnerable residents, make multi-agency referrals, and arrange appropriate support while ensuring safeguarding protocols are followed. Financial & Administrative Accuracy: Interpret lease terms, update property/account databases, process financial adjustments (write-offs, refunds, account reconciliations), and ensure compliance with safety standards (e.g., Gas and Electrical Safety enforcement). What We Are Looking For Qualifications, Knowledge & Experience Strong working knowledge of Right to Buy (RTB), housing, service charge legislation, and legal dispute resolution processes. Proven track record of successfully resolving customer disputes and complex cases within a public-facing environment. Experience monitoring and achieving key operational targets while working under tight deadlines. Essential Skills & Abilities Customer Service & Communication: Excellent oral and written communication skills with the ability to negotiate, de-escalate, and resolve customer grievances empathetically and efficiently. Analytical & Financial Numeracy: Strong numerical ability to accurately calculate balances, prepare financial statements, and review repayment agreements. IT & Technical Proficiency: Highly proficient in Microsoft Office and Google Workspace tools (especially Excel, Access, Google Sheets, and Google Forms). Organization & Detail: Exceptional attention to detail, strong organization skills for diary/events management, and the ability to maintain accurate digital and manual records. Self-Motivated & Adaptable: Capable of prioritizing your own workload, working independently, and collaborating positively within a team environment. Council Values & Requirements A demonstrated commitment to equality, diversity, inclusion, and continuous organizational learning. Willingness and ability to work flexible hours, including occasional evenings and weekends to attend meetings or resident events. Why Join Hackney? At the London Borough of Hackney, we are committed to building a fairer, greener borough. We offer a supportive culture focused on learning, empowerment, and continuous improvement, where your work directly impacts the daily lives of local residents. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.