322 jobs found

Temporary Customer Complaints Manager Location: East London (Barking) Contract: Temporary (Initial 3-6 Month Contract) Working Pattern: Hybrid - 2 days per week in the office, with the remainder worked remotely. Rate: 250- 350 per day (DOE) Start Date: ASAP About the Opportunity An established organisation operating within the housing and property sector is seeking an experienced Customer Complaints Manager to join their team on an interim basis. This is an excellent opportunity for a complaints professional with a strong housing background to lead customer complaint resolution, drive service improvements, and ensure compliance with regulatory and Ombudsman requirements. The Role Reporting into senior leadership, you will be responsible for managing the end-to-end complaints process, ensuring all complaints are handled fairly, consistently, and within required timescales. You will lead investigations into complex and escalated complaints, identify root causes, provide insightful reporting, and work closely with internal stakeholders to improve customer outcomes and service delivery. Key Responsibilities Lead and oversee the organisation's complaints function. Manage Stage 1 and Stage 2 complaints through to resolution. Ensure compliance with the Housing Ombudsman Complaint Handling Code and internal policies. Investigate complex, sensitive, and high-profile customer complaints. Analyse complaint trends and identify opportunities for service improvement. Produce performance reports, management information, and recommendations. Work collaboratively with operational teams to implement corrective actions. Support and coach colleagues on complaint handling best practice. Maintain a customer-focused approach while balancing regulatory requirements. About You We are particularly interested in hearing from candidates who have worked within a housing, social housing, local authority, housing association, developer, or wider property environment. This role would suit someone currently working in, or with experience as: Customer Complaints Manager Complaints & Resolution Manager Housing Complaints Manager Resident Experience Manager Customer Experience Manager Complaints Team Leader Housing Ombudsman Specialist Essential Experience Proven experience managing customer complaints within a housing-related environment. Strong understanding of complaint investigation and resolution processes. Experience dealing with Housing Ombudsman cases and recommendations. Knowledge of the Housing Ombudsman Complaint Handling Code. Experience working within a housing association, local authority housing department, property developer, ALMO, or similar organisation. Excellent communication, stakeholder management, and report-writing skills. Ability to manage multiple complex cases and drive positive customer outcomes. Apply Now If you have a strong background in housing complaints and a thorough understanding of Housing Ombudsman requirements, we'd be keen to hear from you. Submit your CV today for immediate consideration.

An exciting opportunity for an experienced 2nd Line IT Support Engineer to join a global organisation, providing both remote and on-site support across 3 core UK locations in the South Yorkshire region. The role will focus on end-user support, Microsoft technologies, endpoint management, incident resolution, and contributing to wider IT projects and continuous improvement initiatives. Client Details Our client is a well-established international organisation with operations across the UK and Europe. They are investing in their IT function and require an experienced IT Technician to support users across multiple sites, ensuring a high-quality service and seamless technology experience for employees. Description Reporting to the IT Services Manager, the Interim 2nd Line IT Support Engineer will be responsible for delivering technical support across the business and ensuring the effective operation of end-user technologies. Key responsibilities will include: Providing Level 2 remote and on-site support for users across multiple locations across South Yorkshire. Diagnosing and resolving hardware, software, Microsoft 365, network, endpoint and peripheral issues. Supporting and administering Active Directory, Microsoft Entra and Microsoft 365 environments. Managing incidents and service requests through the IT service management platform. Supporting laptops, desktops, mobile devices, printers, scanners and associated peripherals. Assisting with Windows 11, iOS and Android device enrolment, configuration and troubleshooting. Creating and maintaining technical documentation, support procedures and knowledge articles. Supporting IT infrastructure projects, upgrades and operational improvements. Following IT security, data protection and compliance standards. Travelling to sites across the UK and Europe as business needs require. Profile As the successful candidate for the Interim 2nd Line IT Support Engineer role, you should have: A solid understanding of IT systems, hardware, and software. Experience in troubleshooting and resolving technical issues. Knowledge of network systems and configurations. The ability to work independently and manage multiple tasks effectively. An analytical mindset with strong problem-solving skills. Excellent communication skills to provide clear technical support. Job Offer Daily rate of 200 (Inside IR35). 6 Month Contract (Likely Extension). If you are ready to take on this exciting Interim 2nd Line IT Support Engineer role, apply today.

An exciting opportunity has arisen for an experienced Interim IT Operations Manager to join a fast-growing, private equity-backed organisation undergoing significant expansion and technology investment. This is a hands-on leadership role combining IT operations, supplier management, technology strategy and business partnering within a modern Microsoft environment. Client Details Michael Page is proud to be partnered with an ambitious, growth-focused business that has recently secured significant investment and is entering an exciting phase of expansion. With approximately 200 employees across multiple UK sites, the organisation has a dynamic, entrepreneurial culture where technology is viewed as a key enabler of future growth. The business operates a largely outsourced IT model, partnering with a specialist managed service provider for infrastructure and service desk support. As a result, they are seeking an experienced Interim IT Manager who can act as the internal technology lead, ensuring suppliers perform effectively while helping shape the future technology roadmap. Description This is a broad and highly visible Interim IT Operations Manager role that will suit an IT professional who enjoys balancing operational leadership with strategic thinking. Reporting into senior business leaders, you will take ownership of the internal technology function and work closely with external technology partners to ensure the delivery of stable, secure and scalable IT services. Key responsibilities will include: Acting as the primary technology lead across the business. Managing the relationship and performance of the external MSP responsible for infrastructure and service desk services. Ensuring IT services are delivered in line with business expectations and agreed service levels. Leading technology initiatives across cyber security, business continuity, backups, resilience and operational risk. Providing input into the wider technology strategy and future roadmap. Working closely with senior stakeholders to align technology investment with business objectives. Managing and developing a small internal technology team consisting of two Power Platform-focused developers (one senior and one junior). Supporting the continued adoption and optimisation of Microsoft technologies including Microsoft 365 and Azure. Identifying opportunities for process improvement, automation and efficiency gains across the organisation. Supporting technology projects related to business growth, scalability and operational effectiveness. This role requires someone comfortable moving between strategic discussions with leadership teams and hands-on involvement in day-to-day technology matters. Profile We're looking to speak with experienced Interim IT Managers, Interim IT Operations Managers, or Interim Infrastructure Managers who have successfully operated within growing businesses and are comfortable working within an outsourced support model. The ideal candidate will possess: Proven experience leading an internal IT function. Strong experience managing and challenging Managed Service Providers. A solid understanding of Microsoft 365, Azure and cloud-based technologies. Experience overseeing infrastructure, security and operational technology services. Knowledge of cyber security, backup, resilience and disaster recovery best practices. Previous experience managing technical teams and developing talent. Excellent stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences. A proactive and commercially minded approach to problem solving. Experience working within fast-paced, changing environments. Just as importantly, we're looking for someone who will fit the culture of the business. You'll be approachable, pragmatic and low-ego in your style, with a willingness to roll your sleeves up when needed. This is a collaborative environment where personality and attitude are just as important as technical capability. Candidates based in South Manchester or the surrounding areas will be particularly well suited given the requirement to attend the office three days per week. Job Offer Competitive daily rate ranging from 400 to 475 per day. Inside IR35. 3 Month contract (Likely Extension). 2-3 days on-site. This is an excellent opportunity for an Interim IT Operations Manager to contribute their expertise to a reputable organisation. If you have the required skills and experience, we encourage you to apply today.

IT TRAINEE / 1ST LINE SUPPORT LOCATION - YORK - HYBRID WORKING 3-6 MONTH CONTRACT 125 PER DAY FULL TRAINING PROVIDED Your new role We are supporting a major employer in York to bring in Computer Science / Technology Graduates to start their careers in a 1st Line IT Support role. This position is a Contract / Interim position and will last up to 6 months. What you'll need to succeed The hiring managers are looking for bright, enthusiastic candidates who have a real passion for IT & Tech. A basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills. Candidates who can demonstrate a Computer Science / IT Degree background alongside previous Customer Service type employment would be encouraged to apply. Comprehensive Training will be provided to ensure the successful candidates are ready when they join the existing IT Help Desk Team. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Role: Interim Group Reporting Manager Length: 6 months with potential to go perm Start date: Asap Location: Central London Global Natural Resources business based in Central London is looking for an interim Group Reporting Manager To be considered for this role you must be immediately available or on short notice. The Role: Support the production of group-level financial reporting, including consolidated profit and loss statements, statements of financial position, cash flow reporting, and related financial disclosures in accordance with relevant accounting standards. Coordinate the periodic consolidation of financial information from multiple domestic and international entities, ensuring reporting deadlines are achieved and consolidation adjustments are accurately reflected. Manage the reconciliation and elimination of transactions and balances between related entities, maintaining consistency and integrity across consolidated reporting outputs. Prepare management reporting packs and performance analyses for senior stakeholders, providing insight into key financial trends, variances, risks, and business performance indicators. Act as a technical accounting resource, researching and interpreting complex accounting matters, maintaining accounting policies, and supporting the application of evolving financial reporting requirements. Lead the preparation of statutory accounts for selected entities and oversee external audit activities, working closely with auditors and internal stakeholders to ensure an efficient and timely year-end process. Maintain and enhance financial governance frameworks, supporting compliance with regulatory, statutory, tax, and internal reporting obligations while identifying opportunities to strengthen controls. Drive improvements in financial reporting processes, systems, and automation initiatives, while providing guidance and support to junior finance colleagues to encourage continuous development and high-quality delivery. Skills and experience: Must be ACA qualified, Audit background preferred 2-3 years minimum PQE experience in industry Strong knowledge of IFRS and UK GAAP Experience with preparing or managing preparation of consolidated finance statements and stat accounts Available immediately or on short notice

This Interim Senior IT Category Manager role in Leeds involves managing IT procurement, ensuring efficient sourcing and supplier management. You'll play a key part in managing the Tech & SAAS contracts, to ensure best value for money & smooth renewals with suppliers. Client Details This role is working within a busy & growing Procurement Team who work at a fast pace & so you will be required to come in and hit the ground running straight away! This role will be based in Leeds at least 3 days per week, however, they will cover your expenses! Description As Interim Senior IT Category Manager you will be reporting into the head of IT Category, duties will include, however, not be limited to: Manage IT procurement activities, including sourcing and supplier negotiations, mainly focusing on the Tech & SAAS Ensure compliance with procurement policies and procedures. Collaborate with internal stakeholders to identify procurement needs and priorities. Monitor supplier performance and maintain strong relationships. Identify opportunities for cost savings and process improvements. Prepare and present procurement reports and recommendations. Support the procurement and supply chain department with strategic initiatives. Profile A successful Interim Senior IT Category Manager should have: Proven experience in IT procurement, ideally with a SAAS & Tech focus. Strong knowledge of category management principles and practices. Excellent negotiation and supplier management skills. Ability to work collaboratively with internal and external stakeholders. Job Offer Daily rate: 600 - 700 per day, dependent on the level of experience. Inside Ir35 rate Expenses & travel paid. Immediate Start role.

This is a key position supporting the CEO in a healthcare organisation based in London. You'll play a vital role in managing day-to-day operations, ensuring the CEO's office runs smoothly and efficiently in a strategic manner. Client Details Our client is a well-established professional membership organisation with a strong international reputation for advancing standards, education and professional development within its sector. Through collaboration, innovation and thought leadership, it supports a broad network of stakeholders across the UK and globally. Description Manage the CEO's schedule, including meetings, travel arrangements and correspondence. Act as the main point of contact for the CEO's office, handling enquiries and liaising with stakeholders. Prepare reports, presentations and briefing documents as needed. Coordinate and oversee projects on behalf of the CEO. Ensure effective communication between the CEO and internal teams. Monitor and manage budgets related to the CEO's office activities. Maintain confidentiality and handle sensitive information with discretion. Support the CEO in strategic planning and decision-making processes. Profile A successful Business Manager to CEO should have: Experience in a similar role supporting senior executives. Strong organisational and multitasking skills. Excellent written and verbal communication abilities. Proficiency with office software and tools. An understanding of the healthcare industry would be advantageous. A proactive approach to problem-solving and decision-making. Job Offer Salary range of 45,900 to 51,000, dependent on the level of experience. Hybrid working with 4 days a month in the office. Interim to perm position in a London-based organisation. If you're interested in this role, apply now.

Location: Dorchester, with travel across Central Dorset Contract Type: Temporary (6 months initially, with potential for extension) Hours: 8:00am to 4:00pm Monday to Thursday and 8:00am to 3:30pm Friday Salary: 20.29 per hour About Us Connect2Dorset is the managed service provider for Dorset Council, delivering high-quality temporary, contract, and interim staffing solutions. We pride ourselves on being an ethical, transparent, and people-focused organisation, committed to supporting both our clients and candidates. About the Role We are seeking an experienced and motivated Senior Countryside Ranger to join Dorset Council's Greenspace team. Reporting to the Greenspace Manager, you will be responsible for managing a designated geographical area within Dorset, helping to improve access to the countryside, maintain public amenity areas, and support the management of rights of way, nature reserves, and environmental projects. This is a varied role that combines team leadership, project delivery, stakeholder engagement, and operational management to ensure the effective delivery of countryside services across the region. Key Responsibilities Lead and support a team of staff, volunteers, and contractors. Manage countryside sites, public rights of way, and environmental improvement projects across a designated area. Develop and deliver work programmes, site management plans, and access improvement initiatives. Manage budgets, monitor project performance, and support funding opportunities. Build positive relationships with local councils, landowners, community groups, and other stakeholders. Ensure compliance with relevant legislation, health and safety standards, and operational requirements. Respond to customer enquiries and support the effective delivery of frontline countryside services. Skills & Experience Essential NVQ Level 4 (or above) in Countryside Management or a related subject. Full manual driving licence and access to a vehicle. Experience managing teams, budgets, and projects. Strong leadership, organisation, and communication skills. Experience working with a range of stakeholders and delivering high-quality services. Good IT skills and knowledge of health and safety practices. Ability to prioritise workloads and work effectively under pressure. Desirable Degree or additional qualification in a relevant subject. Experience within countryside management, environmental services, or a local authority setting. First Aid or health and safety qualification. Experience producing reports, funding applications, or community engagement activities. Additional Information A Basic DBS check will be required. The role requires regular travel across Dorset and occasional outdoor working in all weather conditions. Flexibility may occasionally be required to support operational needs and seasonal service demands. If you're passionate about protecting and enhancing Dorset's natural environment and have the leadership skills to manage people, projects, and partnerships effectively, we'd love to hear from you. Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

This Interim HRBP role is a three-month fixed-term contract in the care industry, focused on supporting HR functions and providing strategic guidance to the business. You'll work closely with stakeholders to support a full generalist remit and a TUPE out project. Client Details This role is to support a national Care organisation and can be based remotely. Description Offer strategic HR advice and guidance to stakeholders within the organisation. Support on the transfer of TUPE out. Ensure compliance with employment legislation and HR policies. Provide support on employee relations matters, including grievances, disciplinaries and performance management. Analyse HR data to inform decision-making and strategy development. Partner with managers to identify and address training and development needs. Drive organisational change initiatives in collaboration with senior leadership. Profile A successful Interim HRBP should have: A strong background in HR - ideally senior HR Advsior/HRBP Proven experience in employee relations and TUPE out (ideally). Knowledge of UK employment law and HR best practices. Excellent communication and stakeholder management skills. Ability to analyse and interpret HR data to inform decisions. A proactive and solutions-focused approach to challenges. Job Offer 45-55K FTC Three-month fixed-term contract within the property industry. Additional benefits to be confirmed. If you're interested in this role and available to start ASAP please apply now!

As an Office Manager in the healthcare industry, you'll oversee the day-to-day running of the office to ensure everything operates smoothly. Based in Lichfield, you'll play a key role in supporting the team with administrative tasks and keeping the workplace organised. This is an excellent opportunity for a highly organised and proactive Office Manager who enjoys leading teams and managing operational processes. Client Details A company based in the healthcare sector located in Lichfield. They are an industry leader now seeking a temporary office manager to join them in their office in Lichfield on a hybrid basis. The role is primarily hybrid, requiring attendance in the office approximately one day per week. However, we are also open to considering candidates who require a fully remote working arrangement. Description Manage and support a team of 7 administrative and operational staff Ensure the smooth running of Facilities administration processes Coordinate workloads, priorities, and team performance Act as a key point of contact for internal stakeholders Maintain operational standards and support business continuity Oversee reporting, scheduling, and general office management activities Support the transition and handover process throughout the contract period Profile A successful Office Manager should have: Previous experience in an Office Manager, Operations Manager, Facilities Coordinator, or similar leadership role Experience managing and motivating teams Excellent organisational and communication skills The ability to work independently and manage competing priorities A proactive and solutions-focused approach Strong stakeholder management skills Confidence learning new systems and processes Job Offer Up to 6-week interim assignment Competitive salary equivalent of 40,000 - 45,000 per annum Flexible hybrid working arrangement Opportunity to work fully remotely where required Immediate start available Supportive and collaborative team environment If you are an experienced Office Manager available at short notice and looking for your next interim opportunity, we'd love to hear from you. If you're interested in this Office manager role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Temporary Accounts Payable Manager - Day rate = 177 Hybrid working on offer! Hours: 37 hours per week Location: BD5- free onsite parking Pay Rate: 23.70 - 25.30 per hour Contract: Temporary (3-6 months) with potential to go permanent Start Date: ASAP We are currently recruiting on behalf of a leading education establishment for an experienced Purchase to Pay Manager to join their finance team on an interim basis. This is an exciting opportunity for a proven Accounts Payable/Purchase to Pay leader to drive operational excellence, manage a high-performing team, and support ongoing finance transformation. The Role Reporting into senior finance leadership, you will be responsible for overseeing the end-to-end purchase to pay function, ensuring compliance, efficiency, and high-quality service delivery across the organisation. Key Responsibilities Lead, motivate, and manage the Purchase to Pay team to ensure smooth and effective service delivery Ensure adherence to all statutory, regulatory, and internal financial controls Manage key stakeholder relationships, including internal service leads, suppliers, auditors, and banking partners Oversee finance purchasing systems, ensuring effective use, strong processes, and user adoption Utilise data, automation, and systems to improve workflow management and team performance Maintain accurate purchase and sales ledgers, ensuring timely monthly reviews and reporting Oversee invoicing and ensure robust credit control procedures are in place Champion procurement compliance and value for money across the organisation Deliver training and on-boarding for Purchase to Pay processes across the team and wider business Support audit processes and provide required documentation and insight Identify and implement efficiencies and process improvements Support wider finance activities, including monthly reporting and management accounts Lead or contribute to finance projects, including service improvements and organisational growth initiatives About You To be successful in this role, you will have: Proven experience at Accounts Payable Manager / Purchase to Pay Manager level (essential) Strong team management and leadership experience (essential) A track record of improving financial processes and implementing best practices Excellent knowledge of purchase to pay processes, controls, and systems Strong stakeholder management and communication skills A proactive, solutions-focused mindset with the ability to drive change Experience working in a complex or multi-site environment (desirable) What's on Offer Competitive hourly rate ( 23.70 - 25.30) Hybrid and flexible working arrangements Opportunity to make a real impact in a purpose-driven education environment Potential for the role to become permanent for the right candidate If this role sound like it would suit you and your experience. Please apply today! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Bromley Council are looking for an Interim Head of SEN. 526 per day. 2 days in the office BR1 1AS. MAIN PURPOSE: To provide high quality strategic and operational leadership and management to the Special Educational Need (SEN) service and system leadership for the SEND partnership in the context of local and national priorities. To develop, communicate and deliver the SEND strategic vision and priorities and provide the leadership for the delivery of an Integrated and Inclusive Service for Children and Young People with SEND and their families. To be a champion for Bromley children and young people with Special Educational Need and/or Disabilities (SEND), to deliver a sustainable, inclusive and consistent experience for families. By collaborating with partners across the local area (within the Council, in schools and in other agencies) and with parent/carers to ensure that SEND operational delivery is high quality through direct delivery and commissioning arrangements. SUMMARY OF RESPONSIBILITIES AND DUTIES: To lead in ensuring the provision of high quality efficient, effective, economic and user focused services that are recognised as providing positive lived experiences for children and young people and which ensure all services are keeping children safe and helping them to thrive. To embed the effective use of business information and intelligence in relation to service delivery and service improvement and use this to implement local and national standards across services for children and young people with special educational needs and disabilities. Ensure an accurate performance management and quality assurance system is operational and closely monitoring all aspects of service delivery. Provide a cross-sector leadership role, working across education, health and social care including establishing joint commissioning structures to maximise the use of resources. To lead the strategic development, coordination, and operational delivery of integrated services for children and young people with special educational needs and those with disabilities, informed by the Government's SEND reforms, legislative requirements and corporate priorities. Provide high quality advice to the Director of Education, Senior Leadership Team and Portfolio Holder, including preparing and presenting reports Develop the effectiveness and efficiency of services by monitoring and evaluating performance, developing robust systems for service planning and performance management, which take account of changing service requirements, demographic trends, changing legislation. Recruit, manage, motivate and develop a workforce that is confident, positive and passionate about delivering the best possible outcomes for children and young people. Manage resources to achieve priorities, ensuring that resources are allocated and controlled to optimise efficiency and effectiveness to achieve the best possible outcomes within the budget and seeking opportunities for securing external funding. Within these responsibilities, to carry out the functions of a budget holder and a contract manager, complying with the Council's procedures. Working with the Director of Education and other system leaders, provide direction for the local area SEND Strategic Vision and Priorities, policy and practice and commissioning of SEND provision, with a focus on the Government SEND Review (2022) and the SENDAP Improvement Plan (2023). To embed the Voice of the child and young person, parental involvement and coproduction through consultation and feedback to identify and address gaps and shape services. Contribute to the strategic leadership of the Council as a member of the Education Leadership Team and deputise for the Director as required. Develop and maintain effective partnerships with stakeholders, including parents, schools and other education providers and other statutory and voluntary agencies providing services for children and young people. Undertake any other duties commensurate with the level of the post, as required to ensure the efficient and effective running of the organisation. CONTACTS AND RELATIONSHIPS: This post is a system leadership post, the postholder will be required to establish and maintain effective partnerships with the broader SEND system (e.g. service users, parents and carers, ICB, health providers, education and training settings, transport providers, residential units and Children's and Adults Social Care etc) to ensure a high quality efficient, effective, economic and service user focused system MANAGEMENT AND LEADERSHIP: The postholder will lead and manage the SEN Leadership Team and directly line manage experienced SEN Managers overseeing a high profile and challenging service area comprising of the following teams: SEN Statutory Assessment Team Tribunals and Mediation (inc customer engagement) SEN Outreach Teams SEND Programme Team EQUALITIES: Implementation of the Council's equal opportunities policies and its statutory responsibility with regard to other individuals and service delivery. KNOWLEDGE Detailed knowledge of the legislative framework and statutory guidance for SEN/D Understanding of national policy across education, health and social care as the context for SEND services Knowledge and understanding of successful strategies for countering inequality and a commitment to equality of opportunity in employment and service delivery Knowledge, understanding and skills required to manage a complex budget EXPERIENCE Successful leadership and management of a complex service with multiple teams Experience of working successfully with partner organisations to improve outcomes for service users Effective management of complex budgets involving a range of funding streams A track record in commissioning and managing commissioned services QUALIFICATIONS A recognised education, health or care qualification at degree level or equivalent work experience Recent, relevant professional development relevant to SEND

Southwark Council are looking for an Interim Operational Lead - RPEEPs & PCFRAs. 400 per day (Could be negotiated). 2 days at the office SE1 2QH (Flexible). About the role: We are seeking an experienced Interim Operational Lead to drive the delivery of Person Centred Fire Risk Assessments (PCFRAs) and Residential Personal Emergency Evacuation Plans (RPEEPs) in line with the Fire Safety (Residential Evacuation Plans) (England) Regulations 2025. The role is peripatetic as it is primarily attending resident's flats and carrying out Person Centred Fire Risk Assessments, however, can we put 2 days at the office per week (flexible). You will lead the end-to-end RPEEPs process, ensuring residents at risk are identified, assessed and supported with proportionate, effective mitigation measures. Key responsibilities: Deliver and oversee PCFRAs and RPEEPs across residential settings Manage the full lifecycle: assessment, technical review, implementation and review of mitigation measures Ensure compliance with legislation and maintain audit-ready processes Carry out a robust quality assurance function, including post-installation checks of life safety measures Work collaboratively with Building Safety Managers, Fire Risk Assessors, Housing teams and the London Fire Brigade Provide expert technical guidance and resolve complex cases About You Proven experience delivering Person Centred Fire Risk Assessments Strong technical understanding of fire safety in residential buildings Ability to lead operational delivery and manage risk effectively Excellent stakeholder engagement and communication skills Holds a recognised fire safety technical qualification

Interim Damp & Mould Contract Manager Surrey 3 Days in Office 375 per day Inside IR35 6-Month Contract I'm currently working with a Surrey-based local authority to recruit an experienced Interim Damp & Mould Contract Manager on an initial 6-month contract. This is a hands-on role requiring someone who can hit the ground running, manage contractors effectively, and provide technical oversight across damp, mould and disrepair cases. The successful candidate will be expected to work from the office in Surrey 3 days per week (non-negotiable) , with occasional site visits as required. Key Responsibilities Managing damp and mould contractors and monitoring performance Diagnosing damp and mould issues and overseeing remedial works Undertaking property inspections and site surveys Producing clear technical reports and recommendations Managing disrepair-related cases and ensuring legislative compliance Monitoring KPIs, contractor performance and service delivery Liaising with residents, contractors and internal stakeholders Supporting the wider property services team with technical expertise Essential Requirements Strong experience managing damp and mould contracts within social housing In-depth understanding of damp, mould and disrepair diagnosis Experience undertaking property inspections and producing reports Background in contractor management and performance monitoring Experience working within a housing association or local authority environment Knowledge of relevant housing legislation, including Awaab's Law Full UK driving licence Package 375 per day Inside IR35 Initial 6-month contract 3 days per week in the office Immediate start available If you're an experienced Damp & Mould professional looking for your next interim assignment, please get in touch for further details.

Group Reporting Manager - Competitive + Bonus + Car allowance - Knutsford - 3 days per week Our client is a large international business that is seeking to appoint a Group Reporting Manager. Managing 4 people you will play a pivotal role in driving efficiencies and improving the viability of financial and non-financial data across the Group as well as driving technical accounting excellence. Producing monthly, half yearly and full year reporting ensuring all controls are performed effectively. Managing the groups consolidation process and reporting output alongside the associated commentary Identifying weaknesses in financial and management reporting processes and output and work with peers to drive improvement Prepare and review the groups interim and statutory accounts Drive initiatives to improve technical accounting Collaborate with external auditors to facilitate a smooth and effective audit It essential you are a fully qualified accountant and have proven experience of building high performing teams. You will possess excellent communication skills and have a thorough understanding of control requirements. PMI Cycle to work scheme Life assurance Pension Car allowance EV scheme 25 days holiday + Stats

Interim FinOps Manager High-Growth Tech Business London / Hybrid The Client Harmonic is delighted to be partnering with a founder-led, high-growth business scaling at pace. Due to the rapid growth, transactional volumes are climbing, and both the payables and receivables ledgers need a firm hand to ensure stability. With the CFO building out the function, this is the moment to bring order to the day-to-day before the next phase of the build. The Role Reporting into the incoming finance lead, the Interim FinOps Manager will take ownership of the transactional finance function through a busy, unstructured period. This is a hands-on role first and foremost: the priority is to steady the ledgers, run accounts payable and receivable cleanly, and keep payment runs, invoice processing and bank reconciliations moving accurately while the wider function is stood up. An immediate priority is a clean-up of some aged debt and driving that cash back in. Initially an interim appointment, there is scope to extend as the finance build progresses. Key Responsibilities Own accounts payable and accounts receivable end-to-end, keeping both ledgers clean and current. Manage payment runs accurately and to schedule. Process supplier invoices and maintain accurate transactional records. Perform regular bank reconciliations. Lead a clean-up of aged debtors, driving collection and improving cash. Bring structure and consistency to transactional processes ahead of a system implementation. Work closely with the wider team, including RevOps, on billing and collections. Essential Experience Strong hands-on transactional finance experience across AP, AR, payment runs and bank reconciliations. A track record in credit control and recovering aged debt. Highly accurate and process-driven, comfortable operating without an ERP or in a low-systems environment. Genuinely hands-on operator who can get feet under the table quickly and bring order to a busy function. Available to start on 1 August on an interim basis. Desirable Experience Experience setting up or improving finance processes ahead of a system implementation. Exposure to founder-led or high-growth businesses. Experience partnering with commercial or RevOps teams on billing and collections. Accounting Qualification (ACA, ACCA, CIMA) Package Day Rate: £250-£350 per day (dependent on experience) Location: London / hybrid (a few days a week in office preferred) Duration: Full-time interim, 3-4 months initially with scope to extend Start Date: 1 August Please feel free to get in touch with Ewan Fenley for more information () Please feel free to share this with any friends or colleagues that may be interested. At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.

Warehouse Solutions Design Manager (Contract Logistics) 6-Month Contract Can be based out of any UK site, with high coverage in the Midlands, Yorkshire or the South of England. We are seeking an experienced Warehouse Solutions Design Manager to support the design and delivery of warehouse solutions for new business opportunities and operational improvement projects within a leading contract logistics click apply for full job details

As a programme manager, you will support the delivery of complex healthcare transformation and data improvement programmes, providing expertise across project delivery, business analysis, programme support, stakeholder engagement and organisational change. Client Details Working as part of a specialist consultancy team, you will help NHS organisations deliver critical data Improvement, Digital Transformation, Service Redesign and Change Programmes Description Project Managers Programme Managers Business Analysts Transformation Specialists Interim / Contract Opportunities UK Wide / Hybrid Working / Band 6 Are you passionate about improving patient outcomes through transformation and service improvement? We are seeking experienced NHS-focused Project Managers, Programme Managers, Business Analysts and Transformation Professionals to support a portfolio of high-profile NHS and healthcare transformation initiatives. Working as part of a specialist consultancy team, you will help NHS organisations deliver critical Data Improvement, Digital Transformation, Service Redesign and Change Programmes, ensuring the effective use of information, analytics and agile delivery approaches to improve operational performance and patient care. This is an exciting opportunity for experienced NHS professionals seeking varied and impactful assignments, working alongside senior healthcare leaders and multidisciplinary delivery teams. Profile A successful Project Manager should have: Experience managing technology projects in a structured environment. Strong organisational and problem-solving skills. The ability to work collaboratively with diverse teams. Clear and effective communication skills. Familiarity with project management tools and methodologies. NHS Experience Job Offer Competitive rate: Band 6 Interim Position - 6 months - Starting September Remote with ad hoc travel . If you're interested in this role, apply now.

As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional relationships with VIP and high-value customers. Deliver a personalised concierge-style service for premium customers. Proactively identify opportunities to enhance loyalty and retention. Manage sensitive or high-profile customer cases with discretion and professionalism. Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events. Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations. Operational Management Monitor daily service performance across email, chat, phone and social channels. Ensure agreed SLAs and KPIs are consistently achieved. Review workflows and identify opportunities for automation and process improvement. Create and maintain customer service policies and knowledge resources. Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers. Data & Performance Analysis Use customer data and operational metrics to identify trends and opportunities. Produce regular reporting on service performance and customer insights. Analyse root causes of recurring issues and implement preventative solutions. Monitor customer satisfaction measures and recommend improvements. Support strategic decision-making through data-driven recommendations. Typical metrics may include: Customer Satisfaction (CSAT) Net Promoter Score (NPS) First Contact Resolution Response and Resolution Times Service Level Achievement Customer Retention Complaint Volumes VIP Customer Engagement Profile Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment. Strong experience supporting premium or luxury customers. Excellent people management and coaching skills. Highly customer-centric with exceptional communication skills. Strong analytical ability with experience using data to improve performance. Experience producing reports and presenting insights to senior stakeholders. Ability to prioritise multiple demands in a fast-paced environment. Strong problem-solving and decision-making skills. Experience within luxury fashion or premium retail. Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar). Experience working with international customers. Understanding of e-commerce operations, fulfilment and returns processes. Job Offer Hourly rate of 16.00 to 19.00, dependent on the level of experience. Temporary position offering flexibility in work arrangements. If you're interested in this role, apply now.