Job Title: Assistant Branch Manager About the Assistant Branch Manager role: In this unique and exciting management role, we are looking for a goal orientated Assistant Branch Manager with a proven sales track record and experinece of managing staff. The company are going from strength to strength and growing at a fast rate within the UK, with this role allowing the postholder the opportunity to help to manage their existing site in Doncaster, reporting into the Store and Regional Manager. The ideal candidate will have some retail management/team leading experience and be someone who likes variety and has excellent communication skills and can provide exceptional customer service. The role requires someone who is organised, self-motivated and can manage their own and other s time effectively. Storage experience is not necessary, but people management/team leading experience at some level, as well as sales experience are essential. The key aspects of the role are converting inbound sales enquiries for customers wanting to use self storage, maintaining site standards, people management and administration. Assistant Managers are responsible for supporting the Store Manager and taking on their responsibilities if they re away - as well as taking ownership of other crucial aspects of the store and staff. Key Benefits for the Assistant Manager: • Generous End of Year Bonus Scheme - Training and development programme - Contributory pension scheme - 30 days holiday, including bank holidays. - Employee 'free perks scheme What you ll do Sales and Customer Service o Convert sales and help customers make informed decisions o Achieve sales targets by maximising sales opportunities o Provide stellar customer service, resolve complaints and address concerns, always keeping our values in mind Supervise and train employees o Organise rotas, give sales training, delegate tasks and help with employee performance management o Motivate staff, giving praise when things go well and helping them improve in the areas they need to o Help others achieve their goals through leadership, giving encouragement and advice in how to meet budgets and get results Assume responsibility in the Store Manager s absence o Develop and grow the store alongside the manager, achieving revenue and growth targets o Take full responsibility for the site when the manager is away, completing reports to give back to them upon their return o Demonstrate an active approach, getting involved fully to achieve joint goals faster and with an exciting urgency Maintenance and administration o Take pride in the site and maintain excellent standards and record keeping o Keep the site safe and healthy for staff and customers o Keep company systems, policies and procedures running smoothly, and assist with the creation and implementation of marketing plans to promote the store and create brand awareness o Promote the store in the local community by networking and liaising with local shops and businesses Who we re looking for in the ideal Assistant Manager Likes variety, has excellent communication skills, and can provide exceptional customer service Proven people management experience and self-motivation Strong organisational skills, with the ability to prioritise and delegate effectively A good level of numeracy and literacy Strong people skills, with the ability to build effective relationships with customers and staff We would welcome applicants to call in to discuss the role following their online application.
Aug 17, 2026
Full time
Job Title: Assistant Branch Manager About the Assistant Branch Manager role: In this unique and exciting management role, we are looking for a goal orientated Assistant Branch Manager with a proven sales track record and experinece of managing staff. The company are going from strength to strength and growing at a fast rate within the UK, with this role allowing the postholder the opportunity to help to manage their existing site in Doncaster, reporting into the Store and Regional Manager. The ideal candidate will have some retail management/team leading experience and be someone who likes variety and has excellent communication skills and can provide exceptional customer service. The role requires someone who is organised, self-motivated and can manage their own and other s time effectively. Storage experience is not necessary, but people management/team leading experience at some level, as well as sales experience are essential. The key aspects of the role are converting inbound sales enquiries for customers wanting to use self storage, maintaining site standards, people management and administration. Assistant Managers are responsible for supporting the Store Manager and taking on their responsibilities if they re away - as well as taking ownership of other crucial aspects of the store and staff. Key Benefits for the Assistant Manager: • Generous End of Year Bonus Scheme - Training and development programme - Contributory pension scheme - 30 days holiday, including bank holidays. - Employee 'free perks scheme What you ll do Sales and Customer Service o Convert sales and help customers make informed decisions o Achieve sales targets by maximising sales opportunities o Provide stellar customer service, resolve complaints and address concerns, always keeping our values in mind Supervise and train employees o Organise rotas, give sales training, delegate tasks and help with employee performance management o Motivate staff, giving praise when things go well and helping them improve in the areas they need to o Help others achieve their goals through leadership, giving encouragement and advice in how to meet budgets and get results Assume responsibility in the Store Manager s absence o Develop and grow the store alongside the manager, achieving revenue and growth targets o Take full responsibility for the site when the manager is away, completing reports to give back to them upon their return o Demonstrate an active approach, getting involved fully to achieve joint goals faster and with an exciting urgency Maintenance and administration o Take pride in the site and maintain excellent standards and record keeping o Keep the site safe and healthy for staff and customers o Keep company systems, policies and procedures running smoothly, and assist with the creation and implementation of marketing plans to promote the store and create brand awareness o Promote the store in the local community by networking and liaising with local shops and businesses Who we re looking for in the ideal Assistant Manager Likes variety, has excellent communication skills, and can provide exceptional customer service Proven people management experience and self-motivation Strong organisational skills, with the ability to prioritise and delegate effectively A good level of numeracy and literacy Strong people skills, with the ability to build effective relationships with customers and staff We would welcome applicants to call in to discuss the role following their online application.
Hotel Duty Manager AMR335 Plymouth :based on experience-flexibility for the right person. My client, who own and run a country Manor and hotel with its stunning views and facilities are rightly proud of their history, they have a Country House rich with charm and retaining almost all of its original features. This historical location has recently undergone a full refurb to very high standards standards and in keeping with this high standard the owners are now looking for an experienced Front Of House Manager. Applicants should be: 1) experienced in the Hospitality industry, front of house experience preferred. 2) been a team leader or manager, someone with high standards and a hard work ethic 3) Happy to get involved in Events (supporting the events manager) 4) Happy to Deal with customers and complaints. 5) oversee smooth running of Bars and Public areas 6) Mentor and develop part time and full time staff. 7) Be acting Manager in the managers absence Responsible for overseeing the smooth and efficient operation of the venue during each shift, ensuring excellent guest service, high standards, and a safe, welcoming environment. Key responsibilities include: Leading and supporting the team during shifts. Managing guest enquiries, requests, and complaints professionally. Coordinating day-to-day operations across relevant departments. Maintaining high standards of service, presentation, and cleanliness. Handling incidents and resolving operational issues promptly. Completing shift handovers, checks, and basic administrative duties. Supporting management with staff performance and operational standards. Ensuring health, safety, licensing, and company procedures are followed. The ideal candidate will be confident, organised, approachable, and able to make sound decisions independently while delivering a consistently high standard of guest experience. Contact Mark Hadfield for more information and discussion about your suitability.
Aug 16, 2026
Full time
Hotel Duty Manager AMR335 Plymouth :based on experience-flexibility for the right person. My client, who own and run a country Manor and hotel with its stunning views and facilities are rightly proud of their history, they have a Country House rich with charm and retaining almost all of its original features. This historical location has recently undergone a full refurb to very high standards standards and in keeping with this high standard the owners are now looking for an experienced Front Of House Manager. Applicants should be: 1) experienced in the Hospitality industry, front of house experience preferred. 2) been a team leader or manager, someone with high standards and a hard work ethic 3) Happy to get involved in Events (supporting the events manager) 4) Happy to Deal with customers and complaints. 5) oversee smooth running of Bars and Public areas 6) Mentor and develop part time and full time staff. 7) Be acting Manager in the managers absence Responsible for overseeing the smooth and efficient operation of the venue during each shift, ensuring excellent guest service, high standards, and a safe, welcoming environment. Key responsibilities include: Leading and supporting the team during shifts. Managing guest enquiries, requests, and complaints professionally. Coordinating day-to-day operations across relevant departments. Maintaining high standards of service, presentation, and cleanliness. Handling incidents and resolving operational issues promptly. Completing shift handovers, checks, and basic administrative duties. Supporting management with staff performance and operational standards. Ensuring health, safety, licensing, and company procedures are followed. The ideal candidate will be confident, organised, approachable, and able to make sound decisions independently while delivering a consistently high standard of guest experience. Contact Mark Hadfield for more information and discussion about your suitability.
Senior Complaints Officer Red Recruitment is recruiting a Senior Complaints Officer for our client on a fully remote, temporary contract lasting between three and six months. This role is ideal for an experienced complaints and information governance professional with strong knowledge of data protection and Freedom of Information legislation. You will manage complex complaints, information requests and data incidents while providing specialist guidance to managers and wider stakeholders. Package for Senior Complaints Officer: Salary : £17.00-£18.00 per hour Hours : Monday to Friday, 9.00am-5.00pm Contract : Temporary, 3-6 months Location : Fully remote Key Responsibilities of Senior Complaints Officer: Manage complex complaints from initial receipt through to investigation, resolution and response. Support the administration of customer feedback, including complaints, concerns, compliments and MP enquiries. Provide accurate and timely specialist advice on complaints, Freedom of Information and information governance matters. Process and coordinate Freedom of Information and Subject Access Requests within statutory timescales. Ensure compliance with the Data Protection Act 2018, UK GDPR and relevant organisational policies. Investigate data incidents and breaches, identifying their underlying causes and recommending appropriate corrective action. Ensure all data incidents are accurately recorded, investigated and reported. Liaise with managers, legal teams, external organisations and the Information Commissioner's Office where required. Draft clear, comprehensive responses, reports and recommendations relating to complex cases. Develop and maintain information governance policies, procedures and data-sharing agreements. Provide advice, guidance and constructive challenge to managers regarding data protection and information governance requirements. Support the development and delivery of training and information sessions. Identify recurring issues and use investigation findings to support service improvements. Manage a varied and complex caseload while meeting statutory and organisational deadlines. Key Skills and Experience of Senior Complaints Officer: Significant experience managing complex complaints within a large or regulated organisation. Strong knowledge of the Data Protection Act 2018, UK GDPR and Freedom of Information legislation. Experience handling sensitive personal information within a multi-agency or complex organisational environment. Experience processing Freedom of Information and Subject Access Requests. Strong investigation and analytical skills, including experience identifying the causes of data incidents. Experience drafting and agreeing data-sharing agreements, policies and procedures. Excellent written communication and report-writing skills. Confident providing specialist advice and influencing managers and senior stakeholders. Able to interpret complex information and recommend practical, compliant solutions. Highly organised with the ability to manage competing priorities and work independently to deadlines. Degree-level qualification or substantial equivalent experience in a similar role. Previous local authority experience is desirable. A relevant data protection qualification, such as CIPP, is desirable. If you have relevant experience in complex complaints, Freedom of Information and information governance and are interested in this fully remote Senior Complaints Officer position, please apply now! Red Recruitment (Business)
Aug 16, 2026
Seasonal
Senior Complaints Officer Red Recruitment is recruiting a Senior Complaints Officer for our client on a fully remote, temporary contract lasting between three and six months. This role is ideal for an experienced complaints and information governance professional with strong knowledge of data protection and Freedom of Information legislation. You will manage complex complaints, information requests and data incidents while providing specialist guidance to managers and wider stakeholders. Package for Senior Complaints Officer: Salary : £17.00-£18.00 per hour Hours : Monday to Friday, 9.00am-5.00pm Contract : Temporary, 3-6 months Location : Fully remote Key Responsibilities of Senior Complaints Officer: Manage complex complaints from initial receipt through to investigation, resolution and response. Support the administration of customer feedback, including complaints, concerns, compliments and MP enquiries. Provide accurate and timely specialist advice on complaints, Freedom of Information and information governance matters. Process and coordinate Freedom of Information and Subject Access Requests within statutory timescales. Ensure compliance with the Data Protection Act 2018, UK GDPR and relevant organisational policies. Investigate data incidents and breaches, identifying their underlying causes and recommending appropriate corrective action. Ensure all data incidents are accurately recorded, investigated and reported. Liaise with managers, legal teams, external organisations and the Information Commissioner's Office where required. Draft clear, comprehensive responses, reports and recommendations relating to complex cases. Develop and maintain information governance policies, procedures and data-sharing agreements. Provide advice, guidance and constructive challenge to managers regarding data protection and information governance requirements. Support the development and delivery of training and information sessions. Identify recurring issues and use investigation findings to support service improvements. Manage a varied and complex caseload while meeting statutory and organisational deadlines. Key Skills and Experience of Senior Complaints Officer: Significant experience managing complex complaints within a large or regulated organisation. Strong knowledge of the Data Protection Act 2018, UK GDPR and Freedom of Information legislation. Experience handling sensitive personal information within a multi-agency or complex organisational environment. Experience processing Freedom of Information and Subject Access Requests. Strong investigation and analytical skills, including experience identifying the causes of data incidents. Experience drafting and agreeing data-sharing agreements, policies and procedures. Excellent written communication and report-writing skills. Confident providing specialist advice and influencing managers and senior stakeholders. Able to interpret complex information and recommend practical, compliant solutions. Highly organised with the ability to manage competing priorities and work independently to deadlines. Degree-level qualification or substantial equivalent experience in a similar role. Previous local authority experience is desirable. A relevant data protection qualification, such as CIPP, is desirable. If you have relevant experience in complex complaints, Freedom of Information and information governance and are interested in this fully remote Senior Complaints Officer position, please apply now! Red Recruitment (Business)
Three Bridges Recruitment is working with an established and successful business within the construction sector to recruit an experienced Branch Manager based in Forfar. This is a fantastic opportunity for a commercially minded and people-focused manager to take ownership of a busy branch, leading a team of approximately 10 to 25 employees and driving performance across sales, operations, customer service and Health & Safety. You will have responsibility for the overall performance of the branch, ensuring the team delivers an excellent customer experience while achieving sales, margin and profitability targets. Why Work Here? Highly competitive salary Based in Forfar Join an established and successful business Take ownership of the performance of a busy branch Lead and develop a team of approximately 10 to 25 employees Opportunity to make a genuine impact on sales, profitability and operational performance Strong focus on employee development and progression Work within a business that values collaboration across its branch network Varied position combining people management, commercial performance, systems & process improvement and operational leadership Job The role of Branch Manager will give you the opportunity to be involved with the following: Taking overall responsibility for the day-to-day operation and performance of the branch Leading, motivating and developing the branch team to achieve and exceed agreed objectives and KPIs Recruiting, inducting, training and developing employees, ensuring clear opportunities for progression Managing workforce planning to ensure the branch is appropriately resourced Working closely with HR throughout the employee lifecycle Creating an environment of trust, accountability and open communication across the team Driving sales growth, gross margin and profitability in line with agreed budgets Developing the customer pipeline and identifying opportunities to grow the branch Delivering an excellent customer experience and supporting the team with customer requests, complaints, refunds and orders Working with Directors to understand and manage budgets, expenditure and financial objectives Ensuring the highest standards of Health & Safety are maintained throughout the branch Proactively identifying and managing operational and Health & Safety risks Managing stock and supporting improvements in product efficiency and waste reduction Overseeing cash handling, banking, tills and floats Supporting transport management, including vehicle defect checks and compliance Managing resource planning around holidays, training and operational requirements Ensuring company systems are used accurately and effectively across the branch Working collaboratively with other branches to share best practice, supplier information and customer trends Supporting Head Office with operational queries and compliance requirements Ensuring the branch, yard, warehouse, equipment and stock remain safe and secure Continuously identifying opportunities to improve productivity, processes and overall branch performance You As Branch Manager you will be skilled and/or experienced in the following: Previous experience leading and developing teams within a commercial or operational environment Experience within the building / construction sector or similar environment would be highly beneficial A proven track record of leading teams to achieve KPIs and commercial objectives Strong understanding of operational processes, controls and branch management Commercially minded with an understanding of sales, margin, profitability and cost control Strong Health & Safety awareness with the ability to promote a safety-first culture Confident managing and developing employees at different levels Strong customer service skills with a passion for delivering an excellent customer experience Confident decision-maker with strong problem-solving skills Ability to identify root causes and implement practical solutions Strong communication, negotiation and influencing skills Highly organised with the ability to forward plan and act proactively Numerate and commercially aware with the ability to identify improvements that positively influence profitability Strong IT skills, including Excel, PowerPoint and Word A positive, driven and hands-on leadership style Approachable, calm and consistent when managing people and making decisions Flexible approach to working hours when required to achieve business objectives At Three Bridges Recruitment, two of our values are "striving for brilliance" and "relatability" . We want every applicant to receive an excellent experience and ensure that this role is right for you. Should this role be of interest, please apply with your most up-to-date CV or contact us for a confidential discussion.
Aug 16, 2026
Full time
Three Bridges Recruitment is working with an established and successful business within the construction sector to recruit an experienced Branch Manager based in Forfar. This is a fantastic opportunity for a commercially minded and people-focused manager to take ownership of a busy branch, leading a team of approximately 10 to 25 employees and driving performance across sales, operations, customer service and Health & Safety. You will have responsibility for the overall performance of the branch, ensuring the team delivers an excellent customer experience while achieving sales, margin and profitability targets. Why Work Here? Highly competitive salary Based in Forfar Join an established and successful business Take ownership of the performance of a busy branch Lead and develop a team of approximately 10 to 25 employees Opportunity to make a genuine impact on sales, profitability and operational performance Strong focus on employee development and progression Work within a business that values collaboration across its branch network Varied position combining people management, commercial performance, systems & process improvement and operational leadership Job The role of Branch Manager will give you the opportunity to be involved with the following: Taking overall responsibility for the day-to-day operation and performance of the branch Leading, motivating and developing the branch team to achieve and exceed agreed objectives and KPIs Recruiting, inducting, training and developing employees, ensuring clear opportunities for progression Managing workforce planning to ensure the branch is appropriately resourced Working closely with HR throughout the employee lifecycle Creating an environment of trust, accountability and open communication across the team Driving sales growth, gross margin and profitability in line with agreed budgets Developing the customer pipeline and identifying opportunities to grow the branch Delivering an excellent customer experience and supporting the team with customer requests, complaints, refunds and orders Working with Directors to understand and manage budgets, expenditure and financial objectives Ensuring the highest standards of Health & Safety are maintained throughout the branch Proactively identifying and managing operational and Health & Safety risks Managing stock and supporting improvements in product efficiency and waste reduction Overseeing cash handling, banking, tills and floats Supporting transport management, including vehicle defect checks and compliance Managing resource planning around holidays, training and operational requirements Ensuring company systems are used accurately and effectively across the branch Working collaboratively with other branches to share best practice, supplier information and customer trends Supporting Head Office with operational queries and compliance requirements Ensuring the branch, yard, warehouse, equipment and stock remain safe and secure Continuously identifying opportunities to improve productivity, processes and overall branch performance You As Branch Manager you will be skilled and/or experienced in the following: Previous experience leading and developing teams within a commercial or operational environment Experience within the building / construction sector or similar environment would be highly beneficial A proven track record of leading teams to achieve KPIs and commercial objectives Strong understanding of operational processes, controls and branch management Commercially minded with an understanding of sales, margin, profitability and cost control Strong Health & Safety awareness with the ability to promote a safety-first culture Confident managing and developing employees at different levels Strong customer service skills with a passion for delivering an excellent customer experience Confident decision-maker with strong problem-solving skills Ability to identify root causes and implement practical solutions Strong communication, negotiation and influencing skills Highly organised with the ability to forward plan and act proactively Numerate and commercially aware with the ability to identify improvements that positively influence profitability Strong IT skills, including Excel, PowerPoint and Word A positive, driven and hands-on leadership style Approachable, calm and consistent when managing people and making decisions Flexible approach to working hours when required to achieve business objectives At Three Bridges Recruitment, two of our values are "striving for brilliance" and "relatability" . We want every applicant to receive an excellent experience and ensure that this role is right for you. Should this role be of interest, please apply with your most up-to-date CV or contact us for a confidential discussion.
Depot Manager Bridgwater, Somerset Salary up to £68,000 depending on experience Permanent Full-time MRD Recruitment are working on behalf of our client to recruit an experienced Depot Manager to lead the day-to-day operation of a busy transport and warehousing depot. This is a key leadership position, responsible for ensuring the depot operates safely, efficiently and cost-effectively while consistently delivering high levels of service to customers. You will lead and develop the depot team, oversee operational performance, manage resources and budgets, and ensure all transport, warehouse, health & safety and regulatory requirements are met. The Role As Depot Manager, you will have overall responsibility for the performance and day-to-day running of the depot, working closely with the wider management team to deliver operational and commercial objectives. Key responsibilities will include: Leading and managing the depot operation, ensuring effective coordination across transport, warehousing and support functions. Managing, motivating and developing depot teams, ensuring high standards of performance, engagement and accountability. Ensuring staffing and equipment levels are planned effectively to meet operational requirements and customer service levels. Monitoring operational performance, identifying issues and implementing effective solutions. Ensuring transport management, vehicle inspections, health & safety and compliance procedures are consistently followed. Maintaining robust quality controls and ensuring any non-compliance is addressed promptly. Managing customer service levels, resolving issues and complaints effectively. Monitoring and managing operational costs and budgets, maximising the use of available resources. Analysing operational data and using insight to drive continuous improvement. Ensuring all relevant legislation, contractual obligations and company policies are adhered to. Working collaboratively with colleagues across the wider business to improve operational performance. Deputising for senior management when required and providing appropriate support and cover across the wider network. About You We're looking for an experienced transport or warehousing professional with a strong track record of managing teams within a fast-paced operational environment. You will ideally have: Proven experience in a Depot Manager, Transport Manager, Operations Manager or similar senior operational role . Strong knowledge of transport and/or warehouse operations. Experience managing both direct and remote teams. A strong understanding of health & safety, compliance and transport legislation. National or International CPC qualification. Level 5 Management qualification or equivalent. Strong commercial awareness and experience managing budgets and operational resources. Excellent communication and people-management skills, with the ability to motivate, coach and develop teams. Strong organisational and problem-solving skills. Good IT skills, particularly Microsoft Office, with the ability to analyse and interpret operational data. The ability to work effectively in a changing, target-driven environment. What's on Offer? Salary up to £68,000 depending on experience The opportunity to lead a key transport and warehousing operation. A senior leadership position with significant responsibility for people, service, safety and commercial performance. The opportunity to contribute to wider operational improvement initiatives across the business. The opportunity to work as part of a broader national operation. Additional Requirements The role will require flexibility in line with operational requirements, including participation in an on-call management rota and occasional support/cover for other depots nationally. Apply Now If you're an experienced Depot Manager, Transport Manager or Operations Manager looking for your next challenge in Bridgwater, we'd be keen to hear from you.
Aug 16, 2026
Full time
Depot Manager Bridgwater, Somerset Salary up to £68,000 depending on experience Permanent Full-time MRD Recruitment are working on behalf of our client to recruit an experienced Depot Manager to lead the day-to-day operation of a busy transport and warehousing depot. This is a key leadership position, responsible for ensuring the depot operates safely, efficiently and cost-effectively while consistently delivering high levels of service to customers. You will lead and develop the depot team, oversee operational performance, manage resources and budgets, and ensure all transport, warehouse, health & safety and regulatory requirements are met. The Role As Depot Manager, you will have overall responsibility for the performance and day-to-day running of the depot, working closely with the wider management team to deliver operational and commercial objectives. Key responsibilities will include: Leading and managing the depot operation, ensuring effective coordination across transport, warehousing and support functions. Managing, motivating and developing depot teams, ensuring high standards of performance, engagement and accountability. Ensuring staffing and equipment levels are planned effectively to meet operational requirements and customer service levels. Monitoring operational performance, identifying issues and implementing effective solutions. Ensuring transport management, vehicle inspections, health & safety and compliance procedures are consistently followed. Maintaining robust quality controls and ensuring any non-compliance is addressed promptly. Managing customer service levels, resolving issues and complaints effectively. Monitoring and managing operational costs and budgets, maximising the use of available resources. Analysing operational data and using insight to drive continuous improvement. Ensuring all relevant legislation, contractual obligations and company policies are adhered to. Working collaboratively with colleagues across the wider business to improve operational performance. Deputising for senior management when required and providing appropriate support and cover across the wider network. About You We're looking for an experienced transport or warehousing professional with a strong track record of managing teams within a fast-paced operational environment. You will ideally have: Proven experience in a Depot Manager, Transport Manager, Operations Manager or similar senior operational role . Strong knowledge of transport and/or warehouse operations. Experience managing both direct and remote teams. A strong understanding of health & safety, compliance and transport legislation. National or International CPC qualification. Level 5 Management qualification or equivalent. Strong commercial awareness and experience managing budgets and operational resources. Excellent communication and people-management skills, with the ability to motivate, coach and develop teams. Strong organisational and problem-solving skills. Good IT skills, particularly Microsoft Office, with the ability to analyse and interpret operational data. The ability to work effectively in a changing, target-driven environment. What's on Offer? Salary up to £68,000 depending on experience The opportunity to lead a key transport and warehousing operation. A senior leadership position with significant responsibility for people, service, safety and commercial performance. The opportunity to contribute to wider operational improvement initiatives across the business. The opportunity to work as part of a broader national operation. Additional Requirements The role will require flexibility in line with operational requirements, including participation in an on-call management rota and occasional support/cover for other depots nationally. Apply Now If you're an experienced Depot Manager, Transport Manager or Operations Manager looking for your next challenge in Bridgwater, we'd be keen to hear from you.
Scheme Manager £30,928 per annum, plus excellent benefits Office working - at our Independent Living Scheme, Servite Court. Permanent, Full Time - 35 hours per week. We are also 'Happy to Talk Flexible Working' Closing Date: 27th August at 5pm Recruitment Date: 9th September Our vision is Great homes. Strong communities. Bright futures. This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home. What will your role be? As the Scheme Manager, you will provide an effective housing management service to tenants living in our Independent Living accommodation. You will manage the Scheme to ensure it is appropriately maintained, safe and welcoming. The Scheme Manager will support tenants to sustain their tenancies, access relevant housing management support and live independently within the suitable shared living environment. For further information, please review the job description within the recruitment pack attached below. Who are we looking for? The successful candidate will have experience involving care of people over aged 55 within a housing environment. You will have experience of delivering excellent customer service and working with a range of customers and agencies to deliver cross tenure services. An understanding of independent living accommodation management issues and of current housing legislation is essential. You will be able to deal with conflict and complaints, and assess the complex and varied support needs of residents in independent living schemes. For further information, please review the person specification within the recruitment pack attached below. Why join us? You'll love being part of a caring, inclusive, professional and innovative organisation. You'll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best . How to apply Please review the recruitment pack below and complete our online application process. All applicants must apply with a CV and a supporting statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form and should be a minimum of 200 words. Encouraging diversity We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life. We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification. If you wish to apply under either of these schemes, then please ensure you select "YES" to the relevant question on our online application form. Further information For further information about this exciting opportunity please download the recruitment pack at the bottom of this page.
Aug 16, 2026
Full time
Scheme Manager £30,928 per annum, plus excellent benefits Office working - at our Independent Living Scheme, Servite Court. Permanent, Full Time - 35 hours per week. We are also 'Happy to Talk Flexible Working' Closing Date: 27th August at 5pm Recruitment Date: 9th September Our vision is Great homes. Strong communities. Bright futures. This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home. What will your role be? As the Scheme Manager, you will provide an effective housing management service to tenants living in our Independent Living accommodation. You will manage the Scheme to ensure it is appropriately maintained, safe and welcoming. The Scheme Manager will support tenants to sustain their tenancies, access relevant housing management support and live independently within the suitable shared living environment. For further information, please review the job description within the recruitment pack attached below. Who are we looking for? The successful candidate will have experience involving care of people over aged 55 within a housing environment. You will have experience of delivering excellent customer service and working with a range of customers and agencies to deliver cross tenure services. An understanding of independent living accommodation management issues and of current housing legislation is essential. You will be able to deal with conflict and complaints, and assess the complex and varied support needs of residents in independent living schemes. For further information, please review the person specification within the recruitment pack attached below. Why join us? You'll love being part of a caring, inclusive, professional and innovative organisation. You'll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best . How to apply Please review the recruitment pack below and complete our online application process. All applicants must apply with a CV and a supporting statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form and should be a minimum of 200 words. Encouraging diversity We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life. We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification. If you wish to apply under either of these schemes, then please ensure you select "YES" to the relevant question on our online application form. Further information For further information about this exciting opportunity please download the recruitment pack at the bottom of this page.
As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional relationships with VIP and high-value customers. Deliver a personalised concierge-style service for premium customers. Proactively identify opportunities to enhance loyalty and retention. Manage sensitive or high-profile customer cases with discretion and professionalism. Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events. Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations. Operational Management Monitor daily service performance across email, chat, phone and social channels. Ensure agreed SLAs and KPIs are consistently achieved. Review workflows and identify opportunities for automation and process improvement. Create and maintain customer service policies and knowledge resources. Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers. Data & Performance Analysis Use customer data and operational metrics to identify trends and opportunities. Produce regular reporting on service performance and customer insights. Analyse root causes of recurring issues and implement preventative solutions. Monitor customer satisfaction measures and recommend improvements. Support strategic decision-making through data-driven recommendations. Typical metrics may include: Customer Satisfaction (CSAT) Net Promoter Score (NPS) First Contact Resolution Response and Resolution Times Service Level Achievement Customer Retention Complaint Volumes VIP Customer Engagement Profile Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment. Strong experience supporting premium or luxury customers. Excellent people management and coaching skills. Highly customer-centric with exceptional communication skills. Strong analytical ability with experience using data to improve performance. Experience producing reports and presenting insights to senior stakeholders. Ability to prioritise multiple demands in a fast-paced environment. Strong problem-solving and decision-making skills. Experience within luxury fashion or premium retail. Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar). Experience working with international customers. Understanding of e-commerce operations, fulfilment and returns processes. Job Offer Hourly rate of 16.00 to 19.00, dependent on the level of experience. Temporary position offering flexibility in work arrangements. If you're interested in this role, apply now.
Aug 16, 2026
Seasonal
As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional relationships with VIP and high-value customers. Deliver a personalised concierge-style service for premium customers. Proactively identify opportunities to enhance loyalty and retention. Manage sensitive or high-profile customer cases with discretion and professionalism. Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events. Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations. Operational Management Monitor daily service performance across email, chat, phone and social channels. Ensure agreed SLAs and KPIs are consistently achieved. Review workflows and identify opportunities for automation and process improvement. Create and maintain customer service policies and knowledge resources. Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers. Data & Performance Analysis Use customer data and operational metrics to identify trends and opportunities. Produce regular reporting on service performance and customer insights. Analyse root causes of recurring issues and implement preventative solutions. Monitor customer satisfaction measures and recommend improvements. Support strategic decision-making through data-driven recommendations. Typical metrics may include: Customer Satisfaction (CSAT) Net Promoter Score (NPS) First Contact Resolution Response and Resolution Times Service Level Achievement Customer Retention Complaint Volumes VIP Customer Engagement Profile Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment. Strong experience supporting premium or luxury customers. Excellent people management and coaching skills. Highly customer-centric with exceptional communication skills. Strong analytical ability with experience using data to improve performance. Experience producing reports and presenting insights to senior stakeholders. Ability to prioritise multiple demands in a fast-paced environment. Strong problem-solving and decision-making skills. Experience within luxury fashion or premium retail. Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar). Experience working with international customers. Understanding of e-commerce operations, fulfilment and returns processes. Job Offer Hourly rate of 16.00 to 19.00, dependent on the level of experience. Temporary position offering flexibility in work arrangements. If you're interested in this role, apply now.
Vacancy Specification Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities • Lead your team to deliver exceptional customer service that consistently exceeds expectations • Drive KPI performance, consistently meeting challenging operational targets • Oversee the execution and supervision of in-store tasks to meet targets and standards • Recruitment for your team, leading them and fostering their growth and development • Handle customer complaints with professionalism and maintain compliance with health & safety standards Skills & Experience • Extensive experience leading and inspiring high-performing teams in a fast-paced, lean environment • Proven track record in optimising operational efficiency through strategic time and cost management • Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence • Commitment to delivering exceptional customer service and driving business results • Agile, visionary leader who can proactively embrace change with a results-driven mindset Our Benefits • A market-leading salary package • 25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme • A flexible contract of 40 or 45 hours a week • 26 weeks full pay following 1 year service for Maternity and Main Adopter Leave • Comprehensive training and ongoing development opportunities throughout your Aldi career • Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals.
Aug 16, 2026
Full time
Vacancy Specification Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities • Lead your team to deliver exceptional customer service that consistently exceeds expectations • Drive KPI performance, consistently meeting challenging operational targets • Oversee the execution and supervision of in-store tasks to meet targets and standards • Recruitment for your team, leading them and fostering their growth and development • Handle customer complaints with professionalism and maintain compliance with health & safety standards Skills & Experience • Extensive experience leading and inspiring high-performing teams in a fast-paced, lean environment • Proven track record in optimising operational efficiency through strategic time and cost management • Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence • Commitment to delivering exceptional customer service and driving business results • Agile, visionary leader who can proactively embrace change with a results-driven mindset Our Benefits • A market-leading salary package • 25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme • A flexible contract of 40 or 45 hours a week • 26 weeks full pay following 1 year service for Maternity and Main Adopter Leave • Comprehensive training and ongoing development opportunities throughout your Aldi career • Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals.
SIPP Team Administrator London/Hybrid FTC - 6 Months Salary circa £35,000 - £38,000 Purpose Provide administrative support to the SIPP team, on-boarding, maintaining, and monitoring all administration of the SIPP operations ensuring quality service and adherence to service levels. This will involve liaising with colleagues, internal and external clients and third parties. Requirements of the firm and the regulator must always be met. Responsibilities SIPP Administration Process and checking all SIPP client on boarding. Checking all documentation before final submission to ensure it complies with company and HMRC guidelines Set up and maintain client, portfolio and account data in company and Pershing systems in an accurate and timely manner Ensuring all payrolls are processed in an accurate and timely manner Monitoring all benefit requests and maintaining sell and withdraws via internal systems and operation teams to ensure payroll is met Completing AML checks for new and existing clients - including KYC and bank account validation checks Process contribution payments into the SIPP and set up Direct Debits via GoCardless when required Managing account opening, taking benefit, contribution and other documentation with third party administrator to ensure SLA is met. Completing daily reconciliations and supporting reconciliation of all SIPP bank accounts Issuing all correspondence produced by third party administrator to clients. Responding to all client queries internally and externally. Efficiently and effectively answering telephone and email queries from intermediaries, escalating in a minority of cases as appropriate Ensure compliance with industry regulation - specifically MiFID II and AEOI legislation Liaise closely with front office and Transitions teams to ensure efficient completion of SIPP on boarding and SIPP transfers Error and complaints handling if required Completion of systems testing if required Own SIPP fee processes Update daily Management Information and any adhoc requests requested Identify new and make changes to all SIPP procedures - draft and discuss changes where necessary for approval Provide input into daily weekly calls with SIPP team and Third-Party administrator Other Provide clear and accurate reports to Line Manager relating to any data capture, missing information or management information requested Build good and lasting relationships with clients and third parties (internal and external). Understand their motivations Act promptly and professionally to resolve client (internal and external) and colleague enquiries or concerns Adhere to procedures and policies Other responsibilities as reasonably required by line manager Skills: Accuracy, thoroughness, and attention to detail Excellent telephone manner including the ability to actively listen to, troubleshoot and resolve customer queries. Organisation and prioritisation skills to manage own workload to meet deadlines Good communication skills (oral and written) in order to deal with queries received via telephone, email and face to face, and to ensure responses and updates are both clear and relevant and have client focus insight. Ability to see things through to their logical conclusion, think strategically and keep client focus Understanding the importance of treating customers fairly to deal with any issues that occur promptly and efficiently Knowledge: 1-3 years of Pension and SIPP experience is desirable Experience of payroll processing preferred Experience within a wealth management or asset management environment is desirable Strong knowledge of client account records, including AML client ID guidelines Understanding and knowledge of MiFID II requirements Knowledge of Pershing NEXUS system is an advantage Familiarisation with Dunstan Thomas' Imago Back Office software to be able to look up information when answering queries Knowledge of Electronic reregistration and Origo and Altus is an advantage Qualifications: Completion of the CII certificate in pensions administration (FA2) would be an advantage Other relevant information Reports to the SIPP Service Team Manager and will be working closely with the SIPP Oversight Manager. Subscribe to companys Mission and Tenets and Treating Customers Fairly initiatives This role works closely with others within the operations team and business, sharing the workload and responsibility so a 'team' attitude is needed - helping others when required Flexible attitude to duties as training will be given in all aspects of the operations roles Flexible attitude to working hours - sometimes the workload will demand additional commitment outside the contractual hours
Aug 16, 2026
Full time
SIPP Team Administrator London/Hybrid FTC - 6 Months Salary circa £35,000 - £38,000 Purpose Provide administrative support to the SIPP team, on-boarding, maintaining, and monitoring all administration of the SIPP operations ensuring quality service and adherence to service levels. This will involve liaising with colleagues, internal and external clients and third parties. Requirements of the firm and the regulator must always be met. Responsibilities SIPP Administration Process and checking all SIPP client on boarding. Checking all documentation before final submission to ensure it complies with company and HMRC guidelines Set up and maintain client, portfolio and account data in company and Pershing systems in an accurate and timely manner Ensuring all payrolls are processed in an accurate and timely manner Monitoring all benefit requests and maintaining sell and withdraws via internal systems and operation teams to ensure payroll is met Completing AML checks for new and existing clients - including KYC and bank account validation checks Process contribution payments into the SIPP and set up Direct Debits via GoCardless when required Managing account opening, taking benefit, contribution and other documentation with third party administrator to ensure SLA is met. Completing daily reconciliations and supporting reconciliation of all SIPP bank accounts Issuing all correspondence produced by third party administrator to clients. Responding to all client queries internally and externally. Efficiently and effectively answering telephone and email queries from intermediaries, escalating in a minority of cases as appropriate Ensure compliance with industry regulation - specifically MiFID II and AEOI legislation Liaise closely with front office and Transitions teams to ensure efficient completion of SIPP on boarding and SIPP transfers Error and complaints handling if required Completion of systems testing if required Own SIPP fee processes Update daily Management Information and any adhoc requests requested Identify new and make changes to all SIPP procedures - draft and discuss changes where necessary for approval Provide input into daily weekly calls with SIPP team and Third-Party administrator Other Provide clear and accurate reports to Line Manager relating to any data capture, missing information or management information requested Build good and lasting relationships with clients and third parties (internal and external). Understand their motivations Act promptly and professionally to resolve client (internal and external) and colleague enquiries or concerns Adhere to procedures and policies Other responsibilities as reasonably required by line manager Skills: Accuracy, thoroughness, and attention to detail Excellent telephone manner including the ability to actively listen to, troubleshoot and resolve customer queries. Organisation and prioritisation skills to manage own workload to meet deadlines Good communication skills (oral and written) in order to deal with queries received via telephone, email and face to face, and to ensure responses and updates are both clear and relevant and have client focus insight. Ability to see things through to their logical conclusion, think strategically and keep client focus Understanding the importance of treating customers fairly to deal with any issues that occur promptly and efficiently Knowledge: 1-3 years of Pension and SIPP experience is desirable Experience of payroll processing preferred Experience within a wealth management or asset management environment is desirable Strong knowledge of client account records, including AML client ID guidelines Understanding and knowledge of MiFID II requirements Knowledge of Pershing NEXUS system is an advantage Familiarisation with Dunstan Thomas' Imago Back Office software to be able to look up information when answering queries Knowledge of Electronic reregistration and Origo and Altus is an advantage Qualifications: Completion of the CII certificate in pensions administration (FA2) would be an advantage Other relevant information Reports to the SIPP Service Team Manager and will be working closely with the SIPP Oversight Manager. Subscribe to companys Mission and Tenets and Treating Customers Fairly initiatives This role works closely with others within the operations team and business, sharing the workload and responsibility so a 'team' attitude is needed - helping others when required Flexible attitude to duties as training will be given in all aspects of the operations roles Flexible attitude to working hours - sometimes the workload will demand additional commitment outside the contractual hours
Do you pride yourself on your ability to lead and motivate a team? Do you possess great people management skills and a passion for driving performance? Then consider the role of Business Manager at Reed in Partnership! This role is office based, but will involve travel across Basildon, Grays & Southend. Please Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quickly upon contract award. We will be in a position to be able to begin the formal recruitment process in the coming weeks and we will be in touch to discuss the next steps of your expression of interest as soon as possible. Internal applications for this role close on 21/08/2026. Who we are: Reed's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work. Youth Jobs Guarantee is a mandatory programme for 18-21 year oldswho have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage. What is this role about? Youth Jobs Guarantee is a mandatory programme for 18-21 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage. As a Business Manager, you will be responsible for stakeholder management of key partners, the management of up to 8 Careers Coaches, as well as a small caseload of participants. Your responsibilities would include: Stakeholder Engagement with key stakeholders, including the DPW, JCP and Employers. Performance management, identifying skills gaps, mentoring and coaching staff Management of a small caseload of participants. Acting as a part fee earner against agreed targets Identifying skills gaps and co-ordinating training needs Regular informal one-2-one reviews, provide input into the monthly PAR process, bi-annual reviews and Performance Development Reviews Coaching of co-members by delegating responsibilities Weekly and Monthly checks of all KPI's Utilising Management Information tools to monitor performance, trends and best practice Monitoring customer services and resolving basic/informal Member/Co-Member complaints Escalating complaints where necessary to the Operations Manager What's in it for you? A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include: 25 days annual leave (pro-rata for part time) plus statutory bank holidays Reed Pension Scheme Award Winning Management & Leadership training Professional & Personal Development Funds Bi-annual pay reviews Plus much more that can be found With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values - we are fair open and honest; we take ownership, and we work together. Where possible we consider applications from candidates that require part-time hours, please discuss with your Talent Partner if this is something you require. Required skills and experience: Previous direct line management of a team A personal track record of working towards and achieving targets (minimum 1 year experience) gained in an Employment Adviser or Employment Trainer or equivalent role. Evidence of experience in or a desire to progress into a people management role including supporting, mentoring and coaching and developing an individual. Excellent Stakeholder Management skills and experience. Strong administration and written communication/keeping record keeping skills. Willingness and ability to travel across the Herts & Essex region. Desirable Attributes: Experience of working in a fast paced performance target driven environment, such experience may include working within the following sectors/fields; Professional Services (Banking, Finance and Recruitment etc) or Retail etc. Experience of managing a business to business sales process. Degree or relevant qualification. Degree topics may include; psychology, sociology, social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications.
Aug 16, 2026
Full time
Do you pride yourself on your ability to lead and motivate a team? Do you possess great people management skills and a passion for driving performance? Then consider the role of Business Manager at Reed in Partnership! This role is office based, but will involve travel across Basildon, Grays & Southend. Please Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quickly upon contract award. We will be in a position to be able to begin the formal recruitment process in the coming weeks and we will be in touch to discuss the next steps of your expression of interest as soon as possible. Internal applications for this role close on 21/08/2026. Who we are: Reed's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work. Youth Jobs Guarantee is a mandatory programme for 18-21 year oldswho have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage. What is this role about? Youth Jobs Guarantee is a mandatory programme for 18-21 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage. As a Business Manager, you will be responsible for stakeholder management of key partners, the management of up to 8 Careers Coaches, as well as a small caseload of participants. Your responsibilities would include: Stakeholder Engagement with key stakeholders, including the DPW, JCP and Employers. Performance management, identifying skills gaps, mentoring and coaching staff Management of a small caseload of participants. Acting as a part fee earner against agreed targets Identifying skills gaps and co-ordinating training needs Regular informal one-2-one reviews, provide input into the monthly PAR process, bi-annual reviews and Performance Development Reviews Coaching of co-members by delegating responsibilities Weekly and Monthly checks of all KPI's Utilising Management Information tools to monitor performance, trends and best practice Monitoring customer services and resolving basic/informal Member/Co-Member complaints Escalating complaints where necessary to the Operations Manager What's in it for you? A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include: 25 days annual leave (pro-rata for part time) plus statutory bank holidays Reed Pension Scheme Award Winning Management & Leadership training Professional & Personal Development Funds Bi-annual pay reviews Plus much more that can be found With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values - we are fair open and honest; we take ownership, and we work together. Where possible we consider applications from candidates that require part-time hours, please discuss with your Talent Partner if this is something you require. Required skills and experience: Previous direct line management of a team A personal track record of working towards and achieving targets (minimum 1 year experience) gained in an Employment Adviser or Employment Trainer or equivalent role. Evidence of experience in or a desire to progress into a people management role including supporting, mentoring and coaching and developing an individual. Excellent Stakeholder Management skills and experience. Strong administration and written communication/keeping record keeping skills. Willingness and ability to travel across the Herts & Essex region. Desirable Attributes: Experience of working in a fast paced performance target driven environment, such experience may include working within the following sectors/fields; Professional Services (Banking, Finance and Recruitment etc) or Retail etc. Experience of managing a business to business sales process. Degree or relevant qualification. Degree topics may include; psychology, sociology, social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications.
Main Purpose of the job: To work flexibly across the planning service to provide in-depth technical and administrative support, with a primary focus on: handling, monitoring and coordinating planning service complaints (including logging, tracking, performance reporting and quality assurance of responses), coordinating and responding to Freedom of Information (FOI) and related information requests (including collation, redaction support and deadline management), finance support including income monitoring, cost recovery, debt chasing and reconciliations; producing management information and reports, o maintaining accurate records across relevant planning systems to support effective casework, complaints and information governance processes, To assist the planning service management team with their customer service activities, promotion of chargeable services and service improvement projects; such as commercialisation of chargeable services, better data collection, web site changes and self-service. Although there may be some specialisation of duties within the post, it is expected that all post holders will be able to cover any absence for post holders within their grade or respond to increases in demand for a particular service. Summary of Responsibilities and Personal Duties: 1. To manage the end-to-end administration of planning service complaints, including logging/acknowledgement, tracking deadlines, coordinating input from service areas, quality-checking draft responses and ensuring replies are issued within required timescales. 2. To coordinate and respond to FOI, EIR and related information requests for the Planning Service, including liaising with officers to gather information, maintaining a clear audit trail, supporting redaction where required, and monitoring performance against statutory deadlines. 3. To support financial administration for the Planning Service, including income monitoring, cost recovery, raising purchase orders, receipting invoices, chasing debt where appropriate, and producing regular reconciliations and management information. 4. To undertake redaction of complex and sensitive documents to support complaints handling and information requests, ensuring personal data and legally privileged information is removed in line with GDPR, relevant exemptions and Council policies prior to disclosure. 5. To provide flexible technical support to the wider Planning Service (including validation and consultation on complex planning and related applications where necessary) to help maintain service standards and performance targets. 6. To proactively monitor and report on service performance for complaints, FOI/EIR and key customer enquiries, including maintaining trackers, producing regular management reports and identifying trends and improvement actions. 7. To supervise and coach Planning Technicians in financial administration tasks (including creating suppliers, raising purchase orders, receipting invoices and maintaining records) to ensure accuracy, compliance and timely processing. 8. To utilise knowledge of planning service processes and relevant legislation/policy to investigate and resolve customer enquiries and issues. 9. To take responsibility for achieving a good outcome, ensuring communication with residents, planning professionals, Members and internal customers is clear, concise and addresses the points raised. 10. To provide administrative support to chargeable services (where applicable) and ensure associated income is recorded, monitored and reported accurately. 11. To manage, on behalf of the management team, updates to the planning services webpages and standard customer-facing information, ensuring content supports complaint reduction, clear expectations and improved customer experience. 10. To lead on the day-to-day administration of complaints and member/MP/ombudsman enquiries for the Planning Service, including logging and monitoring on the relevant system, coordinating draft responses, editing for completeness/consistency, and ensuring deadlines and service standards are met. To research and respond to FOI/EIR requests in line with statutory requirements. 11. Ensure that any improvement actions arising from complaints and feedback are prioritised and incorporated into the Planning Services improvement activities. Identify and advise managers of themes and risks, including those with potential reputational implications. 12. To work as part of a flexible team to ensure that workloads are effectively handled within required timescales, particularly for complaints, FOI/EIR and finance administration. 13. Actively participate in reviewing and implementing service improvement initiatives including process development, customer care initiatives and stakeholder projects. 14. Keep abreast of relevant planning legislation, complaints handling standards, information governance requirements (FOI/EIR/GDPR) and Council financial procedures. 12. Ensure performance targets and service objectives are met. 13. To provide on the job training and coaching to new members of the planning service and team; including planning technicians, junior planning officers and apprentices. 14. Internal contacts: These include planning officers, senior staff within own and other Directorates. 15. External contacts: Constant contact with members of the public, applicants, developers and their representatives, objectors, amenity groups, solicitors, personal search agents, plus other officers from public bodies and organisations. 16. To carry out the duties of the post with due regard to the Councils relevant codes and procedures. 17. To carry out duties with due regard to the Councils values and behaviours 18. All employees are required to participate in Appraisal and Performance Management processes and to undertake appropriate training and development, including mandatory induction training, identified to enhance their work. 19. Undertake other duties, commensurate with the grade, as may reasonably be required.
Aug 16, 2026
Contractor
Main Purpose of the job: To work flexibly across the planning service to provide in-depth technical and administrative support, with a primary focus on: handling, monitoring and coordinating planning service complaints (including logging, tracking, performance reporting and quality assurance of responses), coordinating and responding to Freedom of Information (FOI) and related information requests (including collation, redaction support and deadline management), finance support including income monitoring, cost recovery, debt chasing and reconciliations; producing management information and reports, o maintaining accurate records across relevant planning systems to support effective casework, complaints and information governance processes, To assist the planning service management team with their customer service activities, promotion of chargeable services and service improvement projects; such as commercialisation of chargeable services, better data collection, web site changes and self-service. Although there may be some specialisation of duties within the post, it is expected that all post holders will be able to cover any absence for post holders within their grade or respond to increases in demand for a particular service. Summary of Responsibilities and Personal Duties: 1. To manage the end-to-end administration of planning service complaints, including logging/acknowledgement, tracking deadlines, coordinating input from service areas, quality-checking draft responses and ensuring replies are issued within required timescales. 2. To coordinate and respond to FOI, EIR and related information requests for the Planning Service, including liaising with officers to gather information, maintaining a clear audit trail, supporting redaction where required, and monitoring performance against statutory deadlines. 3. To support financial administration for the Planning Service, including income monitoring, cost recovery, raising purchase orders, receipting invoices, chasing debt where appropriate, and producing regular reconciliations and management information. 4. To undertake redaction of complex and sensitive documents to support complaints handling and information requests, ensuring personal data and legally privileged information is removed in line with GDPR, relevant exemptions and Council policies prior to disclosure. 5. To provide flexible technical support to the wider Planning Service (including validation and consultation on complex planning and related applications where necessary) to help maintain service standards and performance targets. 6. To proactively monitor and report on service performance for complaints, FOI/EIR and key customer enquiries, including maintaining trackers, producing regular management reports and identifying trends and improvement actions. 7. To supervise and coach Planning Technicians in financial administration tasks (including creating suppliers, raising purchase orders, receipting invoices and maintaining records) to ensure accuracy, compliance and timely processing. 8. To utilise knowledge of planning service processes and relevant legislation/policy to investigate and resolve customer enquiries and issues. 9. To take responsibility for achieving a good outcome, ensuring communication with residents, planning professionals, Members and internal customers is clear, concise and addresses the points raised. 10. To provide administrative support to chargeable services (where applicable) and ensure associated income is recorded, monitored and reported accurately. 11. To manage, on behalf of the management team, updates to the planning services webpages and standard customer-facing information, ensuring content supports complaint reduction, clear expectations and improved customer experience. 10. To lead on the day-to-day administration of complaints and member/MP/ombudsman enquiries for the Planning Service, including logging and monitoring on the relevant system, coordinating draft responses, editing for completeness/consistency, and ensuring deadlines and service standards are met. To research and respond to FOI/EIR requests in line with statutory requirements. 11. Ensure that any improvement actions arising from complaints and feedback are prioritised and incorporated into the Planning Services improvement activities. Identify and advise managers of themes and risks, including those with potential reputational implications. 12. To work as part of a flexible team to ensure that workloads are effectively handled within required timescales, particularly for complaints, FOI/EIR and finance administration. 13. Actively participate in reviewing and implementing service improvement initiatives including process development, customer care initiatives and stakeholder projects. 14. Keep abreast of relevant planning legislation, complaints handling standards, information governance requirements (FOI/EIR/GDPR) and Council financial procedures. 12. Ensure performance targets and service objectives are met. 13. To provide on the job training and coaching to new members of the planning service and team; including planning technicians, junior planning officers and apprentices. 14. Internal contacts: These include planning officers, senior staff within own and other Directorates. 15. External contacts: Constant contact with members of the public, applicants, developers and their representatives, objectors, amenity groups, solicitors, personal search agents, plus other officers from public bodies and organisations. 16. To carry out the duties of the post with due regard to the Councils relevant codes and procedures. 17. To carry out duties with due regard to the Councils values and behaviours 18. All employees are required to participate in Appraisal and Performance Management processes and to undertake appropriate training and development, including mandatory induction training, identified to enhance their work. 19. Undertake other duties, commensurate with the grade, as may reasonably be required.
BUILDING SAFETY COORDINATOR - 12 Month FTC Rendall & Rittner • Competitive • Home Based ROLE OVERVIEW You will join Rendall & Rittner on a 12 month fixed-term contract to strengthen our building safety capability across a varied residential portfolio. As a trusted coordinator, you will bring structure, pace and clarity to how we plan, evidence and continually improve compliance with evolving building safety legislation. Working closely with Property Managers, Technical, Legal and Resident Services teams, you will help translate regulation into pragmatic, resident-focused actions. You will be central to the "golden thread" of information, ensuring our records are accurate, auditable and readily accessible, while supporting clear resident communication and engagement. ROLE EXPECTATIONS Most days you will organise, chase and quality-check building safety information, keeping actions on track and stakeholders aligned. You will review evidence packs, maintain registers and dashboards, and coordinate surveys, inspections and remedial works with clear updates to internal teams and residents. You will spot risks early, escalate thoughtfully and keep momentum until issues are closed. WHAT SUCCESS LOOKS LIKE Accurate, current building safety records and evidence packs that stand up to internal and external scrutiny. Clear action plans with owners, deadlines and progress updates, resulting in timely risk mitigation and issue closure. Confident, empathetic communications that inform residents and reduce complaints or repeat queries. Strong collaboration with Property Managers and contractors, balancing compliance urgency with operational realities. Early identification of gaps or emerging risks, with practical recommendations that are adopted. Consistent delivery against milestones across your caseload, with measurable improvements in compliance KPIs. HOW YOU'LL SPEND MOST OF YOUR TIME Coordinating and tracking safety actions, surveys, inspections and remedial works across assigned buildings. Curating and maintaining the golden thread: plans, drawings, risk assessments, fire door and façade records, and compliance evidence. Preparing concise status reports, dashboards and board-ready updates that highlight progress, risks and decisions needed. Liaising with residents to share updates, organise access and handle queries with clarity and care. Reviewing contractor reports for completeness and quality, and chasing clarifications or missing documentation. Supporting incident readiness by ensuring documentation, contact trees and escalation routes are up to date. WHO THIS ROLE IS FOR You are organised, detail-focused and relentless about closing actions and maintaining accurate records. You communicate complex information simply, adapting your style for residents, contractors and internal teams. You are calm under pressure, prioritising effectively and escalating at the right time with solutions in mind. You take ownership, follow through and hold others accountable with professionalism and empathy. You are motivated by resident safety and doing the right thing, even when it's challenging. EXPERIENCE THAT HELPS Working knowledge of the Building Safety Act, fire safety principles and the golden thread of information. Experience coordinating compliance activity within residential property, facilities, construction or risk management. Familiarity with safety case reports, risk assessments, contractor management and remedial work tracking. Confidence using data and systems to maintain registers, produce dashboards and evidence audit trails. Exposure to resident or customer communications, especially around sensitive or technical topics. WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on your building safety knowledge, record-keeping rigour, stakeholder communication and how you prioritise and solve real-world compliance challenges We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Aug 16, 2026
Full time
BUILDING SAFETY COORDINATOR - 12 Month FTC Rendall & Rittner • Competitive • Home Based ROLE OVERVIEW You will join Rendall & Rittner on a 12 month fixed-term contract to strengthen our building safety capability across a varied residential portfolio. As a trusted coordinator, you will bring structure, pace and clarity to how we plan, evidence and continually improve compliance with evolving building safety legislation. Working closely with Property Managers, Technical, Legal and Resident Services teams, you will help translate regulation into pragmatic, resident-focused actions. You will be central to the "golden thread" of information, ensuring our records are accurate, auditable and readily accessible, while supporting clear resident communication and engagement. ROLE EXPECTATIONS Most days you will organise, chase and quality-check building safety information, keeping actions on track and stakeholders aligned. You will review evidence packs, maintain registers and dashboards, and coordinate surveys, inspections and remedial works with clear updates to internal teams and residents. You will spot risks early, escalate thoughtfully and keep momentum until issues are closed. WHAT SUCCESS LOOKS LIKE Accurate, current building safety records and evidence packs that stand up to internal and external scrutiny. Clear action plans with owners, deadlines and progress updates, resulting in timely risk mitigation and issue closure. Confident, empathetic communications that inform residents and reduce complaints or repeat queries. Strong collaboration with Property Managers and contractors, balancing compliance urgency with operational realities. Early identification of gaps or emerging risks, with practical recommendations that are adopted. Consistent delivery against milestones across your caseload, with measurable improvements in compliance KPIs. HOW YOU'LL SPEND MOST OF YOUR TIME Coordinating and tracking safety actions, surveys, inspections and remedial works across assigned buildings. Curating and maintaining the golden thread: plans, drawings, risk assessments, fire door and façade records, and compliance evidence. Preparing concise status reports, dashboards and board-ready updates that highlight progress, risks and decisions needed. Liaising with residents to share updates, organise access and handle queries with clarity and care. Reviewing contractor reports for completeness and quality, and chasing clarifications or missing documentation. Supporting incident readiness by ensuring documentation, contact trees and escalation routes are up to date. WHO THIS ROLE IS FOR You are organised, detail-focused and relentless about closing actions and maintaining accurate records. You communicate complex information simply, adapting your style for residents, contractors and internal teams. You are calm under pressure, prioritising effectively and escalating at the right time with solutions in mind. You take ownership, follow through and hold others accountable with professionalism and empathy. You are motivated by resident safety and doing the right thing, even when it's challenging. EXPERIENCE THAT HELPS Working knowledge of the Building Safety Act, fire safety principles and the golden thread of information. Experience coordinating compliance activity within residential property, facilities, construction or risk management. Familiarity with safety case reports, risk assessments, contractor management and remedial work tracking. Confidence using data and systems to maintain registers, produce dashboards and evidence audit trails. Exposure to resident or customer communications, especially around sensitive or technical topics. WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on your building safety knowledge, record-keeping rigour, stakeholder communication and how you prioritise and solve real-world compliance challenges We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Vacancy Specification Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities • Lead your team to deliver exceptional customer service that consistently exceeds expectations • Drive KPI performance, consistently meeting challenging operational targets • Oversee the execution and supervision of in-store tasks to meet targets and standards • Recruitment for your team, leading them and fostering their growth and development • Handle customer complaints with professionalism and maintain compliance with health & safety standards Skills & Experience • Extensive experience leading and inspiring high-performing teams in a fast-paced, lean environment • Proven track record in optimising operational efficiency through strategic time and cost management • Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence • Commitment to delivering exceptional customer service and driving business results • Agile, visionary leader who can proactively embrace change with a results-driven mindset Our Benefits • A market-leading salary package • 25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme • A flexible contract of 40 or 45 hours a week • 26 weeks full pay following 1 year service for Maternity and Main Adopter Leave • Comprehensive training and ongoing development opportunities throughout your Aldi career • Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals.
Aug 16, 2026
Full time
Vacancy Specification Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities • Lead your team to deliver exceptional customer service that consistently exceeds expectations • Drive KPI performance, consistently meeting challenging operational targets • Oversee the execution and supervision of in-store tasks to meet targets and standards • Recruitment for your team, leading them and fostering their growth and development • Handle customer complaints with professionalism and maintain compliance with health & safety standards Skills & Experience • Extensive experience leading and inspiring high-performing teams in a fast-paced, lean environment • Proven track record in optimising operational efficiency through strategic time and cost management • Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence • Commitment to delivering exceptional customer service and driving business results • Agile, visionary leader who can proactively embrace change with a results-driven mindset Our Benefits • A market-leading salary package • 25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme • A flexible contract of 40 or 45 hours a week • 26 weeks full pay following 1 year service for Maternity and Main Adopter Leave • Comprehensive training and ongoing development opportunities throughout your Aldi career • Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals.
Property Manager Take ownership. Build relationships. Make a difference. Im looking for an organised, proactive, and customer-focused Property Manager to join my clients growing team. If you thrive in a fast-paced environment, enjoy building strong client relationships, and are passionate about delivering exceptional property management services, I'd love to hear from you. As the main point of contact for clients, freeholders, leaseholders, and residents, you'll manage a portfolio of residential (and potentially mixed-use) properties, ensuring they are maintained to the highest standards while delivering outstanding customer service. What You'll Be Doing Managing Your Portfolio - Oversee the day-to-day management of residential and mixed-use developments. Property Inspections - Carry out regular site inspections, identify maintenance requirements, and prepare detailed reports. Financial Management - Prepare and manage service charge budgets, monitor expenditure, and oversee client accounts. Insurance Administration - Arrange and manage Buildings and Directors' & Officers' insurance policies. Meetings & Client Engagement - Organise and attend AGMs, EGMs, Directors' meetings, and Residents' meetings, building positive relationships with stakeholders. Lease Compliance - Monitor compliance with lease terms and manage breaches professionally and effectively. Contractor Management - Appoint, instruct, and oversee contractors to ensure works are completed to a high standard. Property Sales & Assignments - Manage licence to assign applications and lease assignments. Problem Solving - Investigate, manage, and resolve complaints promptly, delivering excellent customer service throughout. General Administration - Maintain accurate records and manage correspondence efficiently. We're looking for someone who is: Customer-focused with excellent communication and relationship-building skills. Highly organised with the ability to manage multiple priorities. Proactive, professional, and confident in making decisions. Able to work independently while contributing positively to the wider team. Passionate about delivering exceptional residential property management services. Essential Qualifications ATPI Level 3 Qualification (essential) WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.
Aug 15, 2026
Full time
Property Manager Take ownership. Build relationships. Make a difference. Im looking for an organised, proactive, and customer-focused Property Manager to join my clients growing team. If you thrive in a fast-paced environment, enjoy building strong client relationships, and are passionate about delivering exceptional property management services, I'd love to hear from you. As the main point of contact for clients, freeholders, leaseholders, and residents, you'll manage a portfolio of residential (and potentially mixed-use) properties, ensuring they are maintained to the highest standards while delivering outstanding customer service. What You'll Be Doing Managing Your Portfolio - Oversee the day-to-day management of residential and mixed-use developments. Property Inspections - Carry out regular site inspections, identify maintenance requirements, and prepare detailed reports. Financial Management - Prepare and manage service charge budgets, monitor expenditure, and oversee client accounts. Insurance Administration - Arrange and manage Buildings and Directors' & Officers' insurance policies. Meetings & Client Engagement - Organise and attend AGMs, EGMs, Directors' meetings, and Residents' meetings, building positive relationships with stakeholders. Lease Compliance - Monitor compliance with lease terms and manage breaches professionally and effectively. Contractor Management - Appoint, instruct, and oversee contractors to ensure works are completed to a high standard. Property Sales & Assignments - Manage licence to assign applications and lease assignments. Problem Solving - Investigate, manage, and resolve complaints promptly, delivering excellent customer service throughout. General Administration - Maintain accurate records and manage correspondence efficiently. We're looking for someone who is: Customer-focused with excellent communication and relationship-building skills. Highly organised with the ability to manage multiple priorities. Proactive, professional, and confident in making decisions. Able to work independently while contributing positively to the wider team. Passionate about delivering exceptional residential property management services. Essential Qualifications ATPI Level 3 Qualification (essential) WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.
Customer Account Administrator Leyland - Fully Office Based £27,500 Monday to Friday, 8.00am - 4.30pm Are you an experienced administrator with a background in manufacturing? Do you enjoy coordinating customer orders, liaising with production teams and making sure every detail is correct? Would you like to join a specialist manufacturer producing high-quality products for the luxury interiors market? We are recruiting for a Customer Account Administrator to join a well-established specialist manufacturing business based in Leyland. The company produces luxury digitally printed wallcoverings for independent designers, growing brands and established businesses within the interiors industry. This is a busy, hands-on role focused primarily on processing and coordinating customer orders. You will support customers across the business rather than managing a portfolio of named accounts, helping each order move smoothly from the initial enquiry through production and delivery. Approximately 70% of the role will involve order processing and coordination, with the remaining time spent speaking with customers and supporting the wider office team. The Role Reporting to the Office Manager, you will act as an important link between customers, the office and the factory. You will accurately process orders, prepare the relevant documentation, monitor progress and ensure customers are kept informed of any changes, delays or issues. During busy periods, you may be coordinating up to 50 live orders at different stages of production, so organisation and attention to detail will be essential. Your responsibilities will include: Answering incoming telephone calls and responding to customer emails Processing and updating customer orders accurately Checking product specifications, quantities, prices and delivery details Preparing quotations, order confirmations, invoices and delivery paperwork Liaising with the factory, production and studio teams Monitoring orders as they move through the production process Keeping customers updated on progress and expected delivery dates Managing order amendments and changes to customer requirements Responding to customer complaints professionally and helping to resolve issues Communicating production delays or potential problems clearly Highlighting urgent orders and priorities to the appropriate colleagues Maintaining accurate customer, order and workflow records Using the company's Clarity workflow management system Supporting the wider office team with administration when required Helping with tasks in other areas of the business during particularly busy periods Full training will be provided on the Clarity system. About You You will have previous administrative experience gained within a manufacturing business. You may currently be working in sales administration, order processing, customer service, production administration or account coordination, but you must understand how orders move through a manufacturing or production environment. Experience within printing, textiles, wallcoverings, interiors or another specialist product manufacturer would be particularly useful, although specific wallpaper experience is not required. You will need: Previous administration experience within a manufacturing company Experience processing and coordinating customer orders Confidence liaising with customers and internal production teams Strong attention to detail The ability to manage several orders and changing priorities at once A professional and helpful telephone manner Good written communication skills A positive and proactive approach The confidence to follow up with customers and colleagues The ability to remain calm when orders change or problems arise Good general Microsoft Office skills A flexible attitude and willingness to help across the business The maturity and judgement to take ownership of day-to-day situations This role would suit someone who enjoys being busy, takes pride in getting the details right and understands the importance of communication between customers, administration and production. You will be joining a close-knit business where reliability, accuracy, teamwork and a positive, happy-to-help attitude are valued. The company is looking for the right person and would like them to start as soon as possible.
Aug 15, 2026
Full time
Customer Account Administrator Leyland - Fully Office Based £27,500 Monday to Friday, 8.00am - 4.30pm Are you an experienced administrator with a background in manufacturing? Do you enjoy coordinating customer orders, liaising with production teams and making sure every detail is correct? Would you like to join a specialist manufacturer producing high-quality products for the luxury interiors market? We are recruiting for a Customer Account Administrator to join a well-established specialist manufacturing business based in Leyland. The company produces luxury digitally printed wallcoverings for independent designers, growing brands and established businesses within the interiors industry. This is a busy, hands-on role focused primarily on processing and coordinating customer orders. You will support customers across the business rather than managing a portfolio of named accounts, helping each order move smoothly from the initial enquiry through production and delivery. Approximately 70% of the role will involve order processing and coordination, with the remaining time spent speaking with customers and supporting the wider office team. The Role Reporting to the Office Manager, you will act as an important link between customers, the office and the factory. You will accurately process orders, prepare the relevant documentation, monitor progress and ensure customers are kept informed of any changes, delays or issues. During busy periods, you may be coordinating up to 50 live orders at different stages of production, so organisation and attention to detail will be essential. Your responsibilities will include: Answering incoming telephone calls and responding to customer emails Processing and updating customer orders accurately Checking product specifications, quantities, prices and delivery details Preparing quotations, order confirmations, invoices and delivery paperwork Liaising with the factory, production and studio teams Monitoring orders as they move through the production process Keeping customers updated on progress and expected delivery dates Managing order amendments and changes to customer requirements Responding to customer complaints professionally and helping to resolve issues Communicating production delays or potential problems clearly Highlighting urgent orders and priorities to the appropriate colleagues Maintaining accurate customer, order and workflow records Using the company's Clarity workflow management system Supporting the wider office team with administration when required Helping with tasks in other areas of the business during particularly busy periods Full training will be provided on the Clarity system. About You You will have previous administrative experience gained within a manufacturing business. You may currently be working in sales administration, order processing, customer service, production administration or account coordination, but you must understand how orders move through a manufacturing or production environment. Experience within printing, textiles, wallcoverings, interiors or another specialist product manufacturer would be particularly useful, although specific wallpaper experience is not required. You will need: Previous administration experience within a manufacturing company Experience processing and coordinating customer orders Confidence liaising with customers and internal production teams Strong attention to detail The ability to manage several orders and changing priorities at once A professional and helpful telephone manner Good written communication skills A positive and proactive approach The confidence to follow up with customers and colleagues The ability to remain calm when orders change or problems arise Good general Microsoft Office skills A flexible attitude and willingness to help across the business The maturity and judgement to take ownership of day-to-day situations This role would suit someone who enjoys being busy, takes pride in getting the details right and understands the importance of communication between customers, administration and production. You will be joining a close-knit business where reliability, accuracy, teamwork and a positive, happy-to-help attitude are valued. The company is looking for the right person and would like them to start as soon as possible.
Property Manager Take ownership. Build relationships. Make a difference. Im looking for an organised, proactive, and customer-focused Property Manager to join my clients growing team. If you thrive in a fast-paced environment, enjoy building strong client relationships, and are passionate about delivering exceptional property management services, I'd love to hear from you. As the main point of contact for clients, freeholders, leaseholders, and residents, you'll manage a portfolio of residential (and potentially mixed-use) properties, ensuring they are maintained to the highest standards while delivering outstanding customer service. What You'll Be Doing Managing Your Portfolio - Oversee the day-to-day management of residential and mixed-use developments. Property Inspections - Carry out regular site inspections, identify maintenance requirements, and prepare detailed reports. Financial Management - Prepare and manage service charge budgets, monitor expenditure, and oversee client accounts. Insurance Administration - Arrange and manage Buildings and Directors' & Officers' insurance policies. Meetings & Client Engagement - Organise and attend AGMs, EGMs, Directors' meetings, and Residents' meetings, building positive relationships with stakeholders. Lease Compliance - Monitor compliance with lease terms and manage breaches professionally and effectively. Contractor Management - Appoint, instruct, and oversee contractors to ensure works are completed to a high standard. Property Sales & Assignments - Manage licence to assign applications and lease assignments. Problem Solving - Investigate, manage, and resolve complaints promptly, delivering excellent customer service throughout. General Administration - Maintain accurate records and manage correspondence efficiently. We're looking for someone who is: Customer-focused with excellent communication and relationship-building skills. Highly organised with the ability to manage multiple priorities. Proactive, professional, and confident in making decisions. Able to work independently while contributing positively to the wider team. Passionate about delivering exceptional residential property management services. Essential Qualifications ATPI Level 3 Qualification (essential) WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.
Aug 15, 2026
Full time
Property Manager Take ownership. Build relationships. Make a difference. Im looking for an organised, proactive, and customer-focused Property Manager to join my clients growing team. If you thrive in a fast-paced environment, enjoy building strong client relationships, and are passionate about delivering exceptional property management services, I'd love to hear from you. As the main point of contact for clients, freeholders, leaseholders, and residents, you'll manage a portfolio of residential (and potentially mixed-use) properties, ensuring they are maintained to the highest standards while delivering outstanding customer service. What You'll Be Doing Managing Your Portfolio - Oversee the day-to-day management of residential and mixed-use developments. Property Inspections - Carry out regular site inspections, identify maintenance requirements, and prepare detailed reports. Financial Management - Prepare and manage service charge budgets, monitor expenditure, and oversee client accounts. Insurance Administration - Arrange and manage Buildings and Directors' & Officers' insurance policies. Meetings & Client Engagement - Organise and attend AGMs, EGMs, Directors' meetings, and Residents' meetings, building positive relationships with stakeholders. Lease Compliance - Monitor compliance with lease terms and manage breaches professionally and effectively. Contractor Management - Appoint, instruct, and oversee contractors to ensure works are completed to a high standard. Property Sales & Assignments - Manage licence to assign applications and lease assignments. Problem Solving - Investigate, manage, and resolve complaints promptly, delivering excellent customer service throughout. General Administration - Maintain accurate records and manage correspondence efficiently. We're looking for someone who is: Customer-focused with excellent communication and relationship-building skills. Highly organised with the ability to manage multiple priorities. Proactive, professional, and confident in making decisions. Able to work independently while contributing positively to the wider team. Passionate about delivering exceptional residential property management services. Essential Qualifications ATPI Level 3 Qualification (essential) WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.
Job Title: Quality Manager Location: Peterborough Salary: £45,000 Industry: Food Manufacturing Job Type: Permanent, Full Time Shift: Monday to Friday, 8:00am 4:30pm (40 hours per week) Quality Manager Benefits: Competitive salary of £45,000 4% employer pension contribution Healthcare benefits Enhanced maternity & paternity pay Death in Service benefit 25 days holiday plus Bank Holidays Career development and training opportunities Key Quality Manager Responsibilities: Lead the site's Food Safety and Quality function. Deputise for the Technical Manager when required. Manage and develop the Laboratory team. Ensure compliance with BRCGS, HACCP and customer standards. Lead customer complaints, investigations and root cause analysis (RCA). Drive improvements in GMP, Food Safety and Quality Culture across the site. Support customer and third-party audits, ensuring corrective actions are completed. Work closely with Operations and Engineering to improve quality performance. Manage traceability, laboratory performance and supplier quality issues. Support NPD projects and continuous improvement initiatives. Quality Manager Requirements: Essential: Previous Quality Manager or Senior Quality experience within food manufacturing. Strong knowledge of BRCGS, HACCP and food safety legislation. Degree in Food Science, Microbiology or a related discipline. Experience managing audits, quality systems and customer requirements. Strong leadership, communication and coaching skills. Excellent problem-solving and Root Cause Analysis (RCA) experience. Desirable: Laboratory management experience. Knowledge of VACCP and TACCP. Experience supporting NPD projects.
Aug 15, 2026
Full time
Job Title: Quality Manager Location: Peterborough Salary: £45,000 Industry: Food Manufacturing Job Type: Permanent, Full Time Shift: Monday to Friday, 8:00am 4:30pm (40 hours per week) Quality Manager Benefits: Competitive salary of £45,000 4% employer pension contribution Healthcare benefits Enhanced maternity & paternity pay Death in Service benefit 25 days holiday plus Bank Holidays Career development and training opportunities Key Quality Manager Responsibilities: Lead the site's Food Safety and Quality function. Deputise for the Technical Manager when required. Manage and develop the Laboratory team. Ensure compliance with BRCGS, HACCP and customer standards. Lead customer complaints, investigations and root cause analysis (RCA). Drive improvements in GMP, Food Safety and Quality Culture across the site. Support customer and third-party audits, ensuring corrective actions are completed. Work closely with Operations and Engineering to improve quality performance. Manage traceability, laboratory performance and supplier quality issues. Support NPD projects and continuous improvement initiatives. Quality Manager Requirements: Essential: Previous Quality Manager or Senior Quality experience within food manufacturing. Strong knowledge of BRCGS, HACCP and food safety legislation. Degree in Food Science, Microbiology or a related discipline. Experience managing audits, quality systems and customer requirements. Strong leadership, communication and coaching skills. Excellent problem-solving and Root Cause Analysis (RCA) experience. Desirable: Laboratory management experience. Knowledge of VACCP and TACCP. Experience supporting NPD projects.
Job title: Commercial Claims Manager Salary: £50,000 per annum + Benefits Location: Birmingham OVERVIEW We are currently working with a leading global broker who due to expansion are recruiting for a Commercial Claims Manager to join their expanding team in Birningham. You will be responsible for leading a team of claims handlers, providing ongoing coaching, mentoring, and clear development pathways to build technical expertise and support career progression. RESPONSIBILITIES Lead and oversee the daily operations of the Claims team, ensuring the effective management of commercial claims and the delivery of a high-quality, customer-centric service. Support the development and execution of operational strategies, policies, and procedures, ensuring alignment with organisational goals and the consistent delivery of service excellence. Foster a high-performance culture built on accountability, continuous improvement, and professional development, setting clear expectations and leading by example. Analyse performance data, management information (MI), and operational trends to identify opportunities for improvement, partnering with the Claims Operations and Business Performance Manager to implement lasting efficiencies and enhancements. Work collaboratively with key internal stakeholders, including HR, Learning & Development, Broking, and Client Servicing teams, to strengthen team capability, engagement, and client satisfaction. Develop and maintain strong relationships with both internal and external stakeholders, supporting effective claims management, collaboration, and knowledge sharing. Handle and resolve client complaints promptly and professionally, ensuring compliance with regulatory requirements, internal policies, and service standards. EXPERIENCE Minimum of 3 years' experience in a leadership or managerial role within the commercial claims insurance market, with a proven track record of leading and developing high-performing teams. Cert CII desired not essential (or working towards). SKILLS Strong communication and interpersonal skills. Excellent organisational skills and attention to detail. Proficiency in relevant computer applications. If you have the relevant experience or know someone that does please contact me now on or email us at
Aug 15, 2026
Full time
Job title: Commercial Claims Manager Salary: £50,000 per annum + Benefits Location: Birmingham OVERVIEW We are currently working with a leading global broker who due to expansion are recruiting for a Commercial Claims Manager to join their expanding team in Birningham. You will be responsible for leading a team of claims handlers, providing ongoing coaching, mentoring, and clear development pathways to build technical expertise and support career progression. RESPONSIBILITIES Lead and oversee the daily operations of the Claims team, ensuring the effective management of commercial claims and the delivery of a high-quality, customer-centric service. Support the development and execution of operational strategies, policies, and procedures, ensuring alignment with organisational goals and the consistent delivery of service excellence. Foster a high-performance culture built on accountability, continuous improvement, and professional development, setting clear expectations and leading by example. Analyse performance data, management information (MI), and operational trends to identify opportunities for improvement, partnering with the Claims Operations and Business Performance Manager to implement lasting efficiencies and enhancements. Work collaboratively with key internal stakeholders, including HR, Learning & Development, Broking, and Client Servicing teams, to strengthen team capability, engagement, and client satisfaction. Develop and maintain strong relationships with both internal and external stakeholders, supporting effective claims management, collaboration, and knowledge sharing. Handle and resolve client complaints promptly and professionally, ensuring compliance with regulatory requirements, internal policies, and service standards. EXPERIENCE Minimum of 3 years' experience in a leadership or managerial role within the commercial claims insurance market, with a proven track record of leading and developing high-performing teams. Cert CII desired not essential (or working towards). SKILLS Strong communication and interpersonal skills. Excellent organisational skills and attention to detail. Proficiency in relevant computer applications. If you have the relevant experience or know someone that does please contact me now on or email us at
Full job description Creams Café is an Italian Gelato Dessert Franchise parlour serving Waffles, Crepes, Milkshakes, coffee, cakes and amazing Gelato Ice Cream. As the UK s leading dessert parlour, we are looking to recruit a highly-motivated person and experienced General Manager for our restaurant. Great people skills and communication skills are key to this role, the person we are looking for will need to have positive energy, can think on their feet and bring fun to the workplace as well as provide excellent customer service in a fast-moving environment. As an ambitious Restaurant Manager, you will have a keen eye for detail, have strong financial acumen as well as sales building skills and can demonstrate these through your recent role successes. Ideally an established General Manager in a large busy operation. We are looking for a manager who is passionate about delivering great customer service. If you have the passion to be guest obsessed, are driven to deliver exceptional standards and relish the challenge of taking on this store which has the potential to go from being great to outstanding, then please get in touch. Responsibilities: - Oversee all aspects of the daily operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance departments - Develop and implement strategies to achieve financial targets and maximize profitability - Ensure high levels of customer satisfaction by providing exceptional service and resolving any guest issues or complaints - Hire, train, and supervise staff members to ensure they are performing their duties effectively and efficiently - Develop and maintain relationships with key stakeholders, including vendors, suppliers, and local community organizations - Monitor and enforce compliance with health and safety regulations and food handling guidelines - Create and implement policies and procedures to improve operational efficiency and guest satisfaction - Conduct regular inspections of the hotel facilities to ensure cleanliness, maintenance, and adherence to brand standards - Collaborate with the sales and marketing team to develop promotional strategies and increase revenue Experience: - Previous experience in a managerial role within the hospitality industry - Strong knowledge of food preparation, culinary techniques, bartending, and food safety regulations - Proven leadership skills with the ability to motivate and inspire a team - Excellent communication skills, both verbal and written - Strong organizational skills with the ability to multitask and prioritize effectively - Proficient in computer software applications related to hotel management Job Type: Full-time, minimum 45 hours per week Salary is based on experience. Note: This job description is not intended to be all-inclusive. The General Manager may perform other related duties as assigned. Please submit your resume highlighting your relevant experience for consideration. Job Types: Full-time, Permanent Benefits: Company pension Discounted or free food Employee discount Free parking Store discount Ability to commute/relocate: Coventry, West Midlands: reliably commute or plan to relocate before starting work (required) Experience: Hospitality: 5 years (required) Customer service: 5 years (required) Management: 5 years (required) Licence/Certification: Driving Licence (preferred) Work Location: In person Pay: £28,000.00-£32,000.00 per year Benefits: Company pension Discounted or free food Employee discount Free parking On-site parking Sick pay Work Location: In person
Aug 15, 2026
Full time
Full job description Creams Café is an Italian Gelato Dessert Franchise parlour serving Waffles, Crepes, Milkshakes, coffee, cakes and amazing Gelato Ice Cream. As the UK s leading dessert parlour, we are looking to recruit a highly-motivated person and experienced General Manager for our restaurant. Great people skills and communication skills are key to this role, the person we are looking for will need to have positive energy, can think on their feet and bring fun to the workplace as well as provide excellent customer service in a fast-moving environment. As an ambitious Restaurant Manager, you will have a keen eye for detail, have strong financial acumen as well as sales building skills and can demonstrate these through your recent role successes. Ideally an established General Manager in a large busy operation. We are looking for a manager who is passionate about delivering great customer service. If you have the passion to be guest obsessed, are driven to deliver exceptional standards and relish the challenge of taking on this store which has the potential to go from being great to outstanding, then please get in touch. Responsibilities: - Oversee all aspects of the daily operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance departments - Develop and implement strategies to achieve financial targets and maximize profitability - Ensure high levels of customer satisfaction by providing exceptional service and resolving any guest issues or complaints - Hire, train, and supervise staff members to ensure they are performing their duties effectively and efficiently - Develop and maintain relationships with key stakeholders, including vendors, suppliers, and local community organizations - Monitor and enforce compliance with health and safety regulations and food handling guidelines - Create and implement policies and procedures to improve operational efficiency and guest satisfaction - Conduct regular inspections of the hotel facilities to ensure cleanliness, maintenance, and adherence to brand standards - Collaborate with the sales and marketing team to develop promotional strategies and increase revenue Experience: - Previous experience in a managerial role within the hospitality industry - Strong knowledge of food preparation, culinary techniques, bartending, and food safety regulations - Proven leadership skills with the ability to motivate and inspire a team - Excellent communication skills, both verbal and written - Strong organizational skills with the ability to multitask and prioritize effectively - Proficient in computer software applications related to hotel management Job Type: Full-time, minimum 45 hours per week Salary is based on experience. Note: This job description is not intended to be all-inclusive. The General Manager may perform other related duties as assigned. Please submit your resume highlighting your relevant experience for consideration. Job Types: Full-time, Permanent Benefits: Company pension Discounted or free food Employee discount Free parking Store discount Ability to commute/relocate: Coventry, West Midlands: reliably commute or plan to relocate before starting work (required) Experience: Hospitality: 5 years (required) Customer service: 5 years (required) Management: 5 years (required) Licence/Certification: Driving Licence (preferred) Work Location: In person Pay: £28,000.00-£32,000.00 per year Benefits: Company pension Discounted or free food Employee discount Free parking On-site parking Sick pay Work Location: In person
Marks Consulting Partners are currently recruiting for a Housing Customer Service Manager to work with one of our Housing Association clients in South London. This is a permanent role paying up to 65k per annum, dependent on experience, and the successful candidate will lead a team of two Housing Customer Service Leaders and two Anti-social Behaviour Officers. What you will be doing: Delivering a first class, efficient, customer focused and responsive housing management service Demonstrating success against housing management KPIs, including customer satisfaction, complaint resolution, estate inspections and fire risk assessments, void turnaround, ASB resolution, and tenancy and estate management Ensuring compliance with policies, procedures and legislative requirements Building and leading a highly motivated, performance driven team against key targets Overseeing directly delivered and agency managed supported accommodation, maximising independence and tenancy sustainment Analysing data to understand trends and issues in customer needs and complaints Minimising cases escalating to court or eviction through proactive, effective management Undertaking management reviews of escalated complaints, ensuring lessons learned drive service improvement Ensuring effective resident involvement in the evaluation and design of services What you will need: Degree or equivalent qualification Knowledge of housing law, the regulatory framework and good practice around debt recovery Experience presenting cases to court, with knowledge of the court system and legal remedies relating to tenancy matters Extensive experience delivering an efficient, effective housing management service, with a proven track record against targets A clearly evidenced track record of managing change and delivering service improvement Excellent written and verbal communication skills, with a proven ability to influence and manage stakeholder relationships Experience leading and motivating a multi-disciplinary team, identifying and harnessing talent at all levels Commitment to providing a high quality service to colleagues and external clients If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in the recruitment of professionals across Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development, and Building Consultancy, working with housing associations, local authorities, and related public sector organisations.
Aug 15, 2026
Full time
Marks Consulting Partners are currently recruiting for a Housing Customer Service Manager to work with one of our Housing Association clients in South London. This is a permanent role paying up to 65k per annum, dependent on experience, and the successful candidate will lead a team of two Housing Customer Service Leaders and two Anti-social Behaviour Officers. What you will be doing: Delivering a first class, efficient, customer focused and responsive housing management service Demonstrating success against housing management KPIs, including customer satisfaction, complaint resolution, estate inspections and fire risk assessments, void turnaround, ASB resolution, and tenancy and estate management Ensuring compliance with policies, procedures and legislative requirements Building and leading a highly motivated, performance driven team against key targets Overseeing directly delivered and agency managed supported accommodation, maximising independence and tenancy sustainment Analysing data to understand trends and issues in customer needs and complaints Minimising cases escalating to court or eviction through proactive, effective management Undertaking management reviews of escalated complaints, ensuring lessons learned drive service improvement Ensuring effective resident involvement in the evaluation and design of services What you will need: Degree or equivalent qualification Knowledge of housing law, the regulatory framework and good practice around debt recovery Experience presenting cases to court, with knowledge of the court system and legal remedies relating to tenancy matters Extensive experience delivering an efficient, effective housing management service, with a proven track record against targets A clearly evidenced track record of managing change and delivering service improvement Excellent written and verbal communication skills, with a proven ability to influence and manage stakeholder relationships Experience leading and motivating a multi-disciplinary team, identifying and harnessing talent at all levels Commitment to providing a high quality service to colleagues and external clients If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in the recruitment of professionals across Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development, and Building Consultancy, working with housing associations, local authorities, and related public sector organisations.
