Temporary PA / Office Manager to the Directors Location: Wakefield (WF1) - Fully Office Based Contract: Temporary - 9 Months Hours: Monday to Friday, 8:30am - 5:00pm Start Date: ASAP Pay Rate: Competitive - dependent on experience Our client, a successful and growing construction and housing company, is seeking an experienced PA / Office Manager to provide comprehensive support to the Directors and ensure the smooth day-to-day running of the office. This is a varied role requiring exceptional organisational skills, the ability to manage multiple priorities, and a proactive approach to supporting senior stakeholders. The successful candidate will be responsible for coordinating diaries, managing communications, organising meetings and events, overseeing office administration, and acting as a key point of contact across the business. Key Responsibilities Providing full PA support to the Directors, including diary management, scheduling appointments, coordinating meetings, site visits, and business commitments. Managing emails, correspondence, and communications, ensuring urgent matters are prioritised and responded to appropriately. Preparing reports, presentations, meeting packs, agendas, and business documentation. Organising internal and external meetings, events, and travel arrangements, including accommodation and itineraries. Taking meeting minutes and tracking actions to ensure completion. Acting as a key point of contact for colleagues, clients, contractors, and external stakeholders. Handling confidential and sensitive information with professionalism and discretion. Overseeing the day-to-day management and administration of the office environment. Managing office supplies, facilities, equipment, and liaising with external suppliers and service providers. Supporting document control processes and maintaining accurate records and filing systems. Assisting with expense claims, purchase orders, invoice administration, and general office support activities. Producing reports and analysis using internal systems and Microsoft Office applications. Supporting wider business functions with administrative and project-based tasks as required. About You Previous experience as a PA, Executive Assistant, Office Manager, or in a similar senior administrative role. Experience supporting Directors, Managing Directors, or Senior Leadership teams. Excellent diary management and organisational skills. Strong communication skills, both written and verbal The ability to manage multiple priorities and work effectively under pressure. Strong stakeholder management skills and a professional, approachable manner. Excellent Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint. A high level of discretion, integrity, and attention to detail. Desirable Previous experience within construction, housebuilding, property, engineering, or a related sector. Experience producing presentation materials and reports for senior stakeholders Apply Now! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 06, 2026
Seasonal
Temporary PA / Office Manager to the Directors Location: Wakefield (WF1) - Fully Office Based Contract: Temporary - 9 Months Hours: Monday to Friday, 8:30am - 5:00pm Start Date: ASAP Pay Rate: Competitive - dependent on experience Our client, a successful and growing construction and housing company, is seeking an experienced PA / Office Manager to provide comprehensive support to the Directors and ensure the smooth day-to-day running of the office. This is a varied role requiring exceptional organisational skills, the ability to manage multiple priorities, and a proactive approach to supporting senior stakeholders. The successful candidate will be responsible for coordinating diaries, managing communications, organising meetings and events, overseeing office administration, and acting as a key point of contact across the business. Key Responsibilities Providing full PA support to the Directors, including diary management, scheduling appointments, coordinating meetings, site visits, and business commitments. Managing emails, correspondence, and communications, ensuring urgent matters are prioritised and responded to appropriately. Preparing reports, presentations, meeting packs, agendas, and business documentation. Organising internal and external meetings, events, and travel arrangements, including accommodation and itineraries. Taking meeting minutes and tracking actions to ensure completion. Acting as a key point of contact for colleagues, clients, contractors, and external stakeholders. Handling confidential and sensitive information with professionalism and discretion. Overseeing the day-to-day management and administration of the office environment. Managing office supplies, facilities, equipment, and liaising with external suppliers and service providers. Supporting document control processes and maintaining accurate records and filing systems. Assisting with expense claims, purchase orders, invoice administration, and general office support activities. Producing reports and analysis using internal systems and Microsoft Office applications. Supporting wider business functions with administrative and project-based tasks as required. About You Previous experience as a PA, Executive Assistant, Office Manager, or in a similar senior administrative role. Experience supporting Directors, Managing Directors, or Senior Leadership teams. Excellent diary management and organisational skills. Strong communication skills, both written and verbal The ability to manage multiple priorities and work effectively under pressure. Strong stakeholder management skills and a professional, approachable manner. Excellent Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint. A high level of discretion, integrity, and attention to detail. Desirable Previous experience within construction, housebuilding, property, engineering, or a related sector. Experience producing presentation materials and reports for senior stakeholders Apply Now! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Strategic Asset Manager East London (Hybrid) £59,166 + Excellent Benefits Goodman Masson are delighted to be partnering with Local Space to recruit a Strategic Asset Manager . This is an exciting opportunity to join a forward-thinking organisation at a pivotal stage in the development of its Asset Management function. Reporting directly to the Director of Assets & New Business, you'll play a key role in shaping long-term investment strategies, ensuring high-quality asset intelligence and supporting evidence-based decision making across a diverse housing portfolio. If you're an experienced Asset Manager with a passion for data-led investment planning, stock condition and strategic asset management within social housing, this is an excellent opportunity to make a real impact while helping improve homes and outcomes for residents. The Role As Strategic Asset Manager, you'll be responsible for leading the organisation's approach to asset intelligence, stock condition data and long-term investment planning. Working closely with Asset Delivery, Building Safety & Compliance and Finance teams, you'll translate complex asset data into practical investment programmes, supporting business planning, regulatory compliance and long-term financial sustainability. You'll also act as the organisation's subject matter expert for asset modelling, lifecycle planning and Asset Management Systems, providing high-quality reporting and insight to senior leadership and the Board. Key Responsibilities Support the development and implementation of the organisation's Asset Management Strategy. Lead the management, validation and continuous improvement of stock condition and asset data. Oversee Stock Condition Survey programmes, ensuring robust data quality and confidence levels. Act as the client lead for the Asset Management System (AMS), driving system development and effective use. Develop lifecycle models and produce 5-year and 30-year investment programmes. Translate asset data into prioritised planned and cyclical investment programmes. Deliver asset modelling, scenario planning and investment analysis to support business planning. Produce strategic reports, dashboards and KPIs for senior leadership and Board reporting. Support Decent Homes analysis, regulatory reporting and audit readiness. Work closely with Building Safety & Compliance teams to align asset investment with statutory compliance requirements. Support funding bids and long-term financial planning through robust asset analysis. Build strong relationships with internal stakeholders, consultants and survey providers while promoting a data-driven approach to asset management. About You We're keen to speak with candidates who have strategic asset management experience within social housing, local authority or residential property environments . You'll ideally have: Significant experience in Strategic Asset Management within a Housing Association or similar organisation. Strong knowledge of stock condition surveys, asset data management and data validation. Experience developing 5-year and 30-year investment programmes. Excellent understanding of lifecycle modelling and long-term asset investment planning. Good knowledge of the Decent Homes Standard, Consumer Standards and the social housing regulatory framework. Experience using Asset Management Systems (AMS) and analysing complex asset datasets. Strong analytical skills with the ability to translate data into practical investment strategies. Experience producing reports and presenting findings to senior stakeholders. Strong commercial awareness with an understanding of asset investment and business planning. Excellent communication and stakeholder management skills. A relevant qualification in Asset Management, Building Surveying, Housing, Construction or a related discipline. Why Apply? This is an opportunity to join a financially strong, highly regarded Housing Association with ambitious plans for the future and a genuine commitment to investing in both its homes and its people. You'll benefit from: Hybrid working 27 days annual leave (rising with service) plus bank holidays Option to purchase additional annual leave Competitive pension contribution (up to 10%) Healthcare Cash Plan Employee Assistance Programme Professional development and funded qualifications Electric vehicle, cycle to work and technology salary sacrifice schemes Blue Light Card discounts The opportunity to shape the future of a growing Strategic Assets function with future line management responsibility Apply If you're interested in finding out more, or would like a confidential discussion about the opportunity, please apply today or contact me directly. (url removed) +(phone number removed) Aaron Fernandez Specialist Recruiter Assets, Building Safety & Compliance Goodman Masson
Aug 06, 2026
Full time
Strategic Asset Manager East London (Hybrid) £59,166 + Excellent Benefits Goodman Masson are delighted to be partnering with Local Space to recruit a Strategic Asset Manager . This is an exciting opportunity to join a forward-thinking organisation at a pivotal stage in the development of its Asset Management function. Reporting directly to the Director of Assets & New Business, you'll play a key role in shaping long-term investment strategies, ensuring high-quality asset intelligence and supporting evidence-based decision making across a diverse housing portfolio. If you're an experienced Asset Manager with a passion for data-led investment planning, stock condition and strategic asset management within social housing, this is an excellent opportunity to make a real impact while helping improve homes and outcomes for residents. The Role As Strategic Asset Manager, you'll be responsible for leading the organisation's approach to asset intelligence, stock condition data and long-term investment planning. Working closely with Asset Delivery, Building Safety & Compliance and Finance teams, you'll translate complex asset data into practical investment programmes, supporting business planning, regulatory compliance and long-term financial sustainability. You'll also act as the organisation's subject matter expert for asset modelling, lifecycle planning and Asset Management Systems, providing high-quality reporting and insight to senior leadership and the Board. Key Responsibilities Support the development and implementation of the organisation's Asset Management Strategy. Lead the management, validation and continuous improvement of stock condition and asset data. Oversee Stock Condition Survey programmes, ensuring robust data quality and confidence levels. Act as the client lead for the Asset Management System (AMS), driving system development and effective use. Develop lifecycle models and produce 5-year and 30-year investment programmes. Translate asset data into prioritised planned and cyclical investment programmes. Deliver asset modelling, scenario planning and investment analysis to support business planning. Produce strategic reports, dashboards and KPIs for senior leadership and Board reporting. Support Decent Homes analysis, regulatory reporting and audit readiness. Work closely with Building Safety & Compliance teams to align asset investment with statutory compliance requirements. Support funding bids and long-term financial planning through robust asset analysis. Build strong relationships with internal stakeholders, consultants and survey providers while promoting a data-driven approach to asset management. About You We're keen to speak with candidates who have strategic asset management experience within social housing, local authority or residential property environments . You'll ideally have: Significant experience in Strategic Asset Management within a Housing Association or similar organisation. Strong knowledge of stock condition surveys, asset data management and data validation. Experience developing 5-year and 30-year investment programmes. Excellent understanding of lifecycle modelling and long-term asset investment planning. Good knowledge of the Decent Homes Standard, Consumer Standards and the social housing regulatory framework. Experience using Asset Management Systems (AMS) and analysing complex asset datasets. Strong analytical skills with the ability to translate data into practical investment strategies. Experience producing reports and presenting findings to senior stakeholders. Strong commercial awareness with an understanding of asset investment and business planning. Excellent communication and stakeholder management skills. A relevant qualification in Asset Management, Building Surveying, Housing, Construction or a related discipline. Why Apply? This is an opportunity to join a financially strong, highly regarded Housing Association with ambitious plans for the future and a genuine commitment to investing in both its homes and its people. You'll benefit from: Hybrid working 27 days annual leave (rising with service) plus bank holidays Option to purchase additional annual leave Competitive pension contribution (up to 10%) Healthcare Cash Plan Employee Assistance Programme Professional development and funded qualifications Electric vehicle, cycle to work and technology salary sacrifice schemes Blue Light Card discounts The opportunity to shape the future of a growing Strategic Assets function with future line management responsibility Apply If you're interested in finding out more, or would like a confidential discussion about the opportunity, please apply today or contact me directly. (url removed) +(phone number removed) Aaron Fernandez Specialist Recruiter Assets, Building Safety & Compliance Goodman Masson
Your new company A well-established accountancy practice is seeking an experienced Interim Auditor to support a busy audit team during a period of sustained growth. The successful candidate will work primarily with a portfolio of property and construction clients, delivering high-quality audit assignments and providing technically robust audit support across a range of engagements.This is an excellent opportunity for an auditor who can quickly integrate into an established team, take ownership of assignments, and work with minimal supervision. Your new role Lead and deliver audit assignments from planning through to completion. Manage audits for a diverse portfolio of property and construction sector clients. Review and assess financial statements prepared under UK GAAP and FRS 102. Evaluate revenue recognition, WIP, contract accounting, and project-related financial controls. Review fixed asset registers, development property valuations, investment property portfolios, and construction contracts. Liaise directly with clients, providing clear communication and resolving audit queries efficiently. Identify audit risks and ensure compliance with audit and accounting standards. Support managers and partners with technical matters and engagement delivery. Prepare and review audit documentation to a high professional standard. What you'll need to succeed ACA or ACCA qualified (or qualified by experience with substantial audit exposure). Strong external audit background gained within an accountancy practice environment. Demonstrable experience auditing property developers, construction companies, contractors, housing associations, or real estate businesses. What you'll get in return In return, you will receive a competitive day rate. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Aug 06, 2026
Seasonal
Your new company A well-established accountancy practice is seeking an experienced Interim Auditor to support a busy audit team during a period of sustained growth. The successful candidate will work primarily with a portfolio of property and construction clients, delivering high-quality audit assignments and providing technically robust audit support across a range of engagements.This is an excellent opportunity for an auditor who can quickly integrate into an established team, take ownership of assignments, and work with minimal supervision. Your new role Lead and deliver audit assignments from planning through to completion. Manage audits for a diverse portfolio of property and construction sector clients. Review and assess financial statements prepared under UK GAAP and FRS 102. Evaluate revenue recognition, WIP, contract accounting, and project-related financial controls. Review fixed asset registers, development property valuations, investment property portfolios, and construction contracts. Liaise directly with clients, providing clear communication and resolving audit queries efficiently. Identify audit risks and ensure compliance with audit and accounting standards. Support managers and partners with technical matters and engagement delivery. Prepare and review audit documentation to a high professional standard. What you'll need to succeed ACA or ACCA qualified (or qualified by experience with substantial audit exposure). Strong external audit background gained within an accountancy practice environment. Demonstrable experience auditing property developers, construction companies, contractors, housing associations, or real estate businesses. What you'll get in return In return, you will receive a competitive day rate. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Accountant - Customer Experience & Assets (FTC 18-24 Months) Organisation: Housing Plus Group Salary: £49,200 per annum Location: Telford / Hybrid Working (minimum one day per week in the office) Working Pattern: 36 hours per week Contract: Fixed Term Contract (18-24 Months) Closing Date: Friday 7 August 2026 Final Interviews: Thursday 27 August 2026 This is an exciting time to join Housing Plus Group. Following the merger of The Wrekin Housing Group and Housing Plus Group, the organisation has created a broader, strengthened group structure and is continuing to develop a modern, customer-focused and resilient Finance function. Housing Plus Group is seeking to appoint an Accountant - Customer Experience & Assets on an 18-24 month fixed-term contract as part of a wider campaign to recruit six key roles into its Finance function. This is a unique opportunity to play a key role in supporting the financial integration of services following the merger, helping to align systems, reporting, controls and business processes across the Customer Experience Directorate. The successful candidate will support financial management, reporting, controls, business partnering and operational insight across housing management, routine repairs and wider customer-facing services during an important period of organisational transformation. This role will appeal to someone who enjoys improving processes, building stronger reporting arrangements, supporting operational service delivery and helping organisations successfully navigate change. About Housing Plus Group Housing Plus Group is a major housing provider operating across Shropshire, Staffordshire and Telford & Wrekin. Following the merger of The Wrekin Housing Group and Housing Plus Group in January 2025, the organisation became one of the largest social housing providers in the West Midlands, managing approximately 33,000 homes and maintaining a significant regional presence. The organisation provides affordable homes, repairs and maintenance services, care and support services, community investment programmes and new housing developments. Housing Plus Group's priorities include listening to customers, improving services, investing in existing homes, growing capacity to build more homes, remaining connected to local communities and creating opportunities for colleagues. The Role Reporting to the Head of Finance - Customer Experience & Assets, the Accountant will support post-merger financial integration activities across the Customer Experience Directorate. The role has been established specifically to support the alignment of systems, processes and financial reporting arrangements following the merger and will work across a number of operational service areas including repairs, housing management and commercial activities. The successful candidate will provide financial reporting, budgeting, forecasting, controls support, business partnering and operational insight while helping ensure financial processes remain consistent, accurate and effective throughout the integration programme. Key Areas of Responsibility Will Include: Supporting the preparation of accurate and timely management accounts across housing management and routine repairs services. Providing financial insight and business partnering support to operational managers and budget holders. Supporting post-merger integration of financial systems, reporting arrangements and processes. Assisting with budgeting, forecasting and financial planning activities. Supporting year-end procedures, audit preparation and statutory reporting requirements. Maintaining job costing information and supporting operational teams with financial data accuracy. Supporting system housekeeping, reconciliations and transactional data integrity. Assisting with business cases, transformation projects and service improvement initiatives. Supporting financial controls, governance and compliance requirements. Working closely with Housing, Repairs, ICT, Asset Management and Development teams. Supporting continuous improvement in reporting, systems and operational decision-making. About You We are looking for a finance professional who enjoys working in a fast-paced environment and can combine strong technical financial skills with a collaborative and solutions-focused approach. You Will Need To Demonstrate: A recognised professional accounting qualification such as ACA, ACCA or CIMA, or a minimum of three years' experience within a senior finance role alongside AAT qualification. Strong technical accounting expertise. Advanced Excel skills. Experience of financial reporting, budgeting and forecasting. Strong business partnering and stakeholder engagement skills. Excellent communication skills and the ability to explain financial information clearly. Strong analytical and problem-solving capability. Experience of working with operational stakeholders. The ability to support systems, process and reporting improvements. The ability to work independently and manage competing priorities. A commitment to equality, diversity and inclusion. Experience within housing, repairs, maintenance, customer services or operational finance environments would be advantageous. How to Apply To apply, please submit a comprehensive CV and a one-page supporting statement outlining your motivation for applying, how your experience aligns with the requirements of the role, and the value you would bring to Housing Plus Group. For an informal and confidential discussion, please contact John Lavictoire John is leading this campaign on behalf of Housing Plus Group and would be pleased to discuss the role, expectations and process in more detail.
Aug 06, 2026
Contractor
Accountant - Customer Experience & Assets (FTC 18-24 Months) Organisation: Housing Plus Group Salary: £49,200 per annum Location: Telford / Hybrid Working (minimum one day per week in the office) Working Pattern: 36 hours per week Contract: Fixed Term Contract (18-24 Months) Closing Date: Friday 7 August 2026 Final Interviews: Thursday 27 August 2026 This is an exciting time to join Housing Plus Group. Following the merger of The Wrekin Housing Group and Housing Plus Group, the organisation has created a broader, strengthened group structure and is continuing to develop a modern, customer-focused and resilient Finance function. Housing Plus Group is seeking to appoint an Accountant - Customer Experience & Assets on an 18-24 month fixed-term contract as part of a wider campaign to recruit six key roles into its Finance function. This is a unique opportunity to play a key role in supporting the financial integration of services following the merger, helping to align systems, reporting, controls and business processes across the Customer Experience Directorate. The successful candidate will support financial management, reporting, controls, business partnering and operational insight across housing management, routine repairs and wider customer-facing services during an important period of organisational transformation. This role will appeal to someone who enjoys improving processes, building stronger reporting arrangements, supporting operational service delivery and helping organisations successfully navigate change. About Housing Plus Group Housing Plus Group is a major housing provider operating across Shropshire, Staffordshire and Telford & Wrekin. Following the merger of The Wrekin Housing Group and Housing Plus Group in January 2025, the organisation became one of the largest social housing providers in the West Midlands, managing approximately 33,000 homes and maintaining a significant regional presence. The organisation provides affordable homes, repairs and maintenance services, care and support services, community investment programmes and new housing developments. Housing Plus Group's priorities include listening to customers, improving services, investing in existing homes, growing capacity to build more homes, remaining connected to local communities and creating opportunities for colleagues. The Role Reporting to the Head of Finance - Customer Experience & Assets, the Accountant will support post-merger financial integration activities across the Customer Experience Directorate. The role has been established specifically to support the alignment of systems, processes and financial reporting arrangements following the merger and will work across a number of operational service areas including repairs, housing management and commercial activities. The successful candidate will provide financial reporting, budgeting, forecasting, controls support, business partnering and operational insight while helping ensure financial processes remain consistent, accurate and effective throughout the integration programme. Key Areas of Responsibility Will Include: Supporting the preparation of accurate and timely management accounts across housing management and routine repairs services. Providing financial insight and business partnering support to operational managers and budget holders. Supporting post-merger integration of financial systems, reporting arrangements and processes. Assisting with budgeting, forecasting and financial planning activities. Supporting year-end procedures, audit preparation and statutory reporting requirements. Maintaining job costing information and supporting operational teams with financial data accuracy. Supporting system housekeeping, reconciliations and transactional data integrity. Assisting with business cases, transformation projects and service improvement initiatives. Supporting financial controls, governance and compliance requirements. Working closely with Housing, Repairs, ICT, Asset Management and Development teams. Supporting continuous improvement in reporting, systems and operational decision-making. About You We are looking for a finance professional who enjoys working in a fast-paced environment and can combine strong technical financial skills with a collaborative and solutions-focused approach. You Will Need To Demonstrate: A recognised professional accounting qualification such as ACA, ACCA or CIMA, or a minimum of three years' experience within a senior finance role alongside AAT qualification. Strong technical accounting expertise. Advanced Excel skills. Experience of financial reporting, budgeting and forecasting. Strong business partnering and stakeholder engagement skills. Excellent communication skills and the ability to explain financial information clearly. Strong analytical and problem-solving capability. Experience of working with operational stakeholders. The ability to support systems, process and reporting improvements. The ability to work independently and manage competing priorities. A commitment to equality, diversity and inclusion. Experience within housing, repairs, maintenance, customer services or operational finance environments would be advantageous. How to Apply To apply, please submit a comprehensive CV and a one-page supporting statement outlining your motivation for applying, how your experience aligns with the requirements of the role, and the value you would bring to Housing Plus Group. For an informal and confidential discussion, please contact John Lavictoire John is leading this campaign on behalf of Housing Plus Group and would be pleased to discuss the role, expectations and process in more detail.
Are you an experienced housing professional with a strong background in temporary accommodation and homelessness services? We are seeking a proactive and motivated Temporary Accommodation Team Leader to lead a busy team delivering high-quality housing management services to homeless households living in temporary accommodation. Temporary Accommodation Team Leader Public Sector - Local Government Initial 6-month temporary assignment with potential for extension 36 hours per week, Monday to Friday £26.68 per hour PAYE / £35.48 per hour Umbrella Hybrid - 2 to 3 days per week in the office, with the remainder worked remotely ASAP Start The Role As Temporary Accommodation Team Leader, you will manage and support a team of Temporary Accommodation Officers, ensuring the effective management of temporary accommodation stock, tenancy sustainment, repairs, voids, and landlord relationships. You will play a key role in maintaining high service standards, improving performance, and ensuring compliance with housing legislation and health and safety requirements. You will also deputise for the Temporary Accommodation Manager when required and work closely with internal departments, accommodation providers, landlords, and partner agencies to deliver positive outcomes for residents. Key Responsibilities Lead, motivate and develop a team of Temporary Accommodation Officers. Oversee the management of temporary accommodation, including voids, lettings, repairs and compliance matters. Monitor landlord and accommodation provider performance, escalating issues where necessary. Manage complex tenancy, safeguarding, anti-social behaviour and homelessness cases. Respond to complaints, Member enquiries and other escalated casework. Drive service improvements and ensure performance targets are achieved. Support tenancy sustainment initiatives to help residents maintain accommodation and move into settled housing. About You To be successful in this role, you will have: Experience leading or supervising teams within temporary accommodation, homelessness, housing management or related services. Strong knowledge of homelessness and housing legislation, including the Housing Act and Homelessness Reduction Act. Experience managing landlord relationships and accommodation providers. Excellent communication, stakeholder management and problem-solving skills. A proven track record of delivering high-quality services and improving team performance. The ability to manage a demanding workload within a fast-paced environment. If you are passionate about supporting vulnerable residents and have the leadership skills to drive an effective temporary accommodation service, we would love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Aug 06, 2026
Seasonal
Are you an experienced housing professional with a strong background in temporary accommodation and homelessness services? We are seeking a proactive and motivated Temporary Accommodation Team Leader to lead a busy team delivering high-quality housing management services to homeless households living in temporary accommodation. Temporary Accommodation Team Leader Public Sector - Local Government Initial 6-month temporary assignment with potential for extension 36 hours per week, Monday to Friday £26.68 per hour PAYE / £35.48 per hour Umbrella Hybrid - 2 to 3 days per week in the office, with the remainder worked remotely ASAP Start The Role As Temporary Accommodation Team Leader, you will manage and support a team of Temporary Accommodation Officers, ensuring the effective management of temporary accommodation stock, tenancy sustainment, repairs, voids, and landlord relationships. You will play a key role in maintaining high service standards, improving performance, and ensuring compliance with housing legislation and health and safety requirements. You will also deputise for the Temporary Accommodation Manager when required and work closely with internal departments, accommodation providers, landlords, and partner agencies to deliver positive outcomes for residents. Key Responsibilities Lead, motivate and develop a team of Temporary Accommodation Officers. Oversee the management of temporary accommodation, including voids, lettings, repairs and compliance matters. Monitor landlord and accommodation provider performance, escalating issues where necessary. Manage complex tenancy, safeguarding, anti-social behaviour and homelessness cases. Respond to complaints, Member enquiries and other escalated casework. Drive service improvements and ensure performance targets are achieved. Support tenancy sustainment initiatives to help residents maintain accommodation and move into settled housing. About You To be successful in this role, you will have: Experience leading or supervising teams within temporary accommodation, homelessness, housing management or related services. Strong knowledge of homelessness and housing legislation, including the Housing Act and Homelessness Reduction Act. Experience managing landlord relationships and accommodation providers. Excellent communication, stakeholder management and problem-solving skills. A proven track record of delivering high-quality services and improving team performance. The ability to manage a demanding workload within a fast-paced environment. If you are passionate about supporting vulnerable residents and have the leadership skills to drive an effective temporary accommodation service, we would love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Accountant - Rents & Service Charges Organisation: Housing Plus Group Salary: £49,200 per annum Location: Telford / hybrid working, with a minimum of one day per week in the office Working pattern: 36 hours per week Closing date: Friday 7th August 2026 Final interviews:Friday 28th August 2026 Housing Plus Group is seeking to appoint an Accountant - Rents & Service Charges as part of a wider campaign to recruit six key roles into its Finance function. These appointments form part of a newly structured finance model and are being made at an important time for the organisation, following organisational change and the creation of a broader, strengthened group structure. This role is one of several new appointments being recruited in phase one of the campaign. The post is important because it supports one of the most technically sensitive and customer-facing areas of housing finance and helps ensure the organisation has the financial expertise, systems and controls required to support customers, colleagues and communities. This is an excellent opportunity for an experienced finance professional with a strong background in rent and service charge management to take on a visible and influential role within one of the largest housing providers in the West Midlands. The role offers the opportunity to develop technical expertise, lead a small team and contribute directly to regulatory compliance, customer transparency and financial resilience. The successful candidate will support the Finance Manager - Rents & Service Charges and will help ensure that rent and service charge processes are accurate, compliant and transparent. This will include supporting the rent setting process, service charge cycle, data integrity, audit activity, customer communication and continuous improvement. The Role Reporting to the Finance Manager - Rents & Service Charges, the Accountant - Rents & Service Charges will support the delivery of accurate, compliant and transparent rent and service charge management, while providing financial insight, operational support and effective leadership across the wider team. This role is focused on supporting accurate rent and service charge management, legislative compliance, customer transparency, audit readiness, data quality, cost allocation and team development. Key Areas of Responsibility Will Include Supporting the Finance Manager - Rents & Service Charges in delivering the end-to-end service charge cycle, including budgeting, setting, billing, reconciliation and year-end statements across the Group. Supporting the rent setting process and helping ensure compliance with the Rent Standard and relevant legislation. Helping ensure all rents and service charges are accurate and fully compliant with statutory and regulatory requirements. Working collaboratively with Finance, ICT and operational colleagues to maintain and enhance the accuracy of rent and service charge data within the housing management system. Making an active contribution to the annual rent letter distribution process and the production of service charge estimates and year-end certificates. Supporting internal and external audit processes relating to rents and service charges, including the timely provision of evidence and responses. Supporting communication and engagement with internal and external stakeholders. Working cross-functionally with Housing, Asset Management and Development teams to ensure cost capture is accurate, complete and reflective of services delivered in respect of service charges. Supporting clear, accessible and timely communication to residents regarding service charge composition, changes and variances. Supporting responses to resident complaints, tribunal cases and audit queries. Supporting continuous improvement in systems, processes and data quality to enhance accuracy, efficiency and value for money. Managing and developing a small team of Assistant Accountants, ensuring high performance, accuracy and continuous improvement. This is a role for someone who enjoys working in a technically detailed and customer-facing area of housing finance. It will suit someone who can combine financial expertise, regulatory awareness, strong data skills and a clear commitment to customer transparency. About You We are looking for candidates who can bring strong technical financial expertise, excellent attention to detail and a collaborative approach. You Will Need to Demonstrate A recognised professional accounting qualification, such as ACA, CIMA or ACCA, or a minimum of three years in a senior finance role alongside AAT qualification. A minimum of two years' experience working within a rent and service charge setting environment would be highly desirable. A detailed understanding of relevant legislation, including the Landlord and Tenant Act 1985, Commonhold and Leasehold Reform Act 2002 and associated service charge consultation requirements, would be highly desirable. Familiarity with the Regulator of Social Housing Rent Standard Guidance would be highly desirable. Technical financial expertise and advanced Excel skills. Excellent awareness of designing and implementing financial controls. Experience of managing teams would be desirable. Experience of working with IT teams to design and implement effective financial processes and automation would be desirable. The ability to work independently and to tight deadlines. Strong communication skills and the ability to explain complex information in a clear and accessible way. A commitment to equality, diversity and inclusion. How to Apply To apply, please submit a comprehensive CV and a one-page supporting statement outlining your motivation for applying, how your experience aligns with the requirements of the role, and the value you would bring to Housing Plus Group. For an informal and confidential discussion, please contact John Lavictoire John Lavictoire is leading this campaign on behalf of Housing Plus Group and would be pleased to discuss the role, expectations and process in more detail.
Aug 06, 2026
Full time
Accountant - Rents & Service Charges Organisation: Housing Plus Group Salary: £49,200 per annum Location: Telford / hybrid working, with a minimum of one day per week in the office Working pattern: 36 hours per week Closing date: Friday 7th August 2026 Final interviews:Friday 28th August 2026 Housing Plus Group is seeking to appoint an Accountant - Rents & Service Charges as part of a wider campaign to recruit six key roles into its Finance function. These appointments form part of a newly structured finance model and are being made at an important time for the organisation, following organisational change and the creation of a broader, strengthened group structure. This role is one of several new appointments being recruited in phase one of the campaign. The post is important because it supports one of the most technically sensitive and customer-facing areas of housing finance and helps ensure the organisation has the financial expertise, systems and controls required to support customers, colleagues and communities. This is an excellent opportunity for an experienced finance professional with a strong background in rent and service charge management to take on a visible and influential role within one of the largest housing providers in the West Midlands. The role offers the opportunity to develop technical expertise, lead a small team and contribute directly to regulatory compliance, customer transparency and financial resilience. The successful candidate will support the Finance Manager - Rents & Service Charges and will help ensure that rent and service charge processes are accurate, compliant and transparent. This will include supporting the rent setting process, service charge cycle, data integrity, audit activity, customer communication and continuous improvement. The Role Reporting to the Finance Manager - Rents & Service Charges, the Accountant - Rents & Service Charges will support the delivery of accurate, compliant and transparent rent and service charge management, while providing financial insight, operational support and effective leadership across the wider team. This role is focused on supporting accurate rent and service charge management, legislative compliance, customer transparency, audit readiness, data quality, cost allocation and team development. Key Areas of Responsibility Will Include Supporting the Finance Manager - Rents & Service Charges in delivering the end-to-end service charge cycle, including budgeting, setting, billing, reconciliation and year-end statements across the Group. Supporting the rent setting process and helping ensure compliance with the Rent Standard and relevant legislation. Helping ensure all rents and service charges are accurate and fully compliant with statutory and regulatory requirements. Working collaboratively with Finance, ICT and operational colleagues to maintain and enhance the accuracy of rent and service charge data within the housing management system. Making an active contribution to the annual rent letter distribution process and the production of service charge estimates and year-end certificates. Supporting internal and external audit processes relating to rents and service charges, including the timely provision of evidence and responses. Supporting communication and engagement with internal and external stakeholders. Working cross-functionally with Housing, Asset Management and Development teams to ensure cost capture is accurate, complete and reflective of services delivered in respect of service charges. Supporting clear, accessible and timely communication to residents regarding service charge composition, changes and variances. Supporting responses to resident complaints, tribunal cases and audit queries. Supporting continuous improvement in systems, processes and data quality to enhance accuracy, efficiency and value for money. Managing and developing a small team of Assistant Accountants, ensuring high performance, accuracy and continuous improvement. This is a role for someone who enjoys working in a technically detailed and customer-facing area of housing finance. It will suit someone who can combine financial expertise, regulatory awareness, strong data skills and a clear commitment to customer transparency. About You We are looking for candidates who can bring strong technical financial expertise, excellent attention to detail and a collaborative approach. You Will Need to Demonstrate A recognised professional accounting qualification, such as ACA, CIMA or ACCA, or a minimum of three years in a senior finance role alongside AAT qualification. A minimum of two years' experience working within a rent and service charge setting environment would be highly desirable. A detailed understanding of relevant legislation, including the Landlord and Tenant Act 1985, Commonhold and Leasehold Reform Act 2002 and associated service charge consultation requirements, would be highly desirable. Familiarity with the Regulator of Social Housing Rent Standard Guidance would be highly desirable. Technical financial expertise and advanced Excel skills. Excellent awareness of designing and implementing financial controls. Experience of managing teams would be desirable. Experience of working with IT teams to design and implement effective financial processes and automation would be desirable. The ability to work independently and to tight deadlines. Strong communication skills and the ability to explain complex information in a clear and accessible way. A commitment to equality, diversity and inclusion. How to Apply To apply, please submit a comprehensive CV and a one-page supporting statement outlining your motivation for applying, how your experience aligns with the requirements of the role, and the value you would bring to Housing Plus Group. For an informal and confidential discussion, please contact John Lavictoire John Lavictoire is leading this campaign on behalf of Housing Plus Group and would be pleased to discuss the role, expectations and process in more detail.
Positive Employment is currently recruiting for a Income Officer for our client, a local government organisation based in Wembley, London. The successful post holder will deliver an efficient and robust administrative function to the Rent Income Team within the General Needs Service and provide residential and non-residential rent collection services to all council tenants. Deliver services for residents including face-to-face, telephone, email and virtual communication while ensuring pace, confidentiality and empathy are provided. Collaborate with the Rent Income Officers, Area Tenancy Managers, Welfare Advisors and Income and Financial Inclusion Management Team to provide the best service possible for our residents. This role is a temporary contract with an initial contract length of 3 months with the possibility to extend. This role is hybrid working. Duties and Responsibilities but not limited to: Collaborate with the Rent Income Team to provide a robust duty rota and answer queries at reception regarding tenant rent accounts and arrears; re-directing calls and enquiries where necessary to officers. Deal with tenant enquiries by providing rent account balances and making repayment arrangements on non-complex arrears cases, managing difficult and sensitive conversations or complaints in a balanced, tactful and diplomatic manner. Monitor and reduce former tenant rent accounts and sundry debt accounts, taking prompt action to prevent the accumulation of debt and recommending non-recoverable debts for write off. Be fully conversant with the relevant legislative and statutory requirements and the organisation's key policies and procedures pertaining to a range of services, but in particular rent collection; Be able to explain these to tenants in plain English and without technical jargon. Setting up direct debits, taking rent payments over the telephone, ordering rent cards and rent statements for council tenants. Routing all post items, emails, tasks, etc received into Rent Income CRM queue to individual officers and managers for further action. Verify rent and service charges on the Universal Credit portal and sending out standard notification letters to all new Universal Credit applicants Manage, monitor and maintain all parking and storage accounts including rent collection, enforcement and recovery action. To help prepare court application papers using claims online systems as required Collect low level arrears on residential rent accounts as directed by the Income Manager. Collate the relevant data for Freedom of Information and Subject Access request, or any other requests, to ensure timeliness of response. Search for unallocated rent payments in the council's Sundry Account to be transferred to appropriate rent account. Take part and deliver project work when required. Develop and maintain appropriate administrative and support systems. Input, maintain and assist in the collation of data and administration of applications. Make payment agreements within strict constraints set out by the Income Manager. Organise team meetings including writing minutes. Provide a caring and professional customer experience at point of contact. To provide advice on housing and other welfare benefits to tenants, assisting them in maximising income and benefit entitlement. Personal Requirements: Understanding of social housing and delivering services to residents including key legislation and an understanding of the wider services. Understanding landlord obligations from a safeguarding context. Chartered Institute of Housing qualification at level 3 and above or equivalent experience in housing management. GCSE pass in English and maths or comparable/equivalent qualifications. Some knowledge of the Housing Acts, Landlord and Tenant Acts and the Commonhold and Leasehold Reform Act and how they relate to public sector leasehold management and service charges. Working Hours: 36hrs / Monday - Friday Pay: £24.56 per hr Please note this role is within the scope of IR35.
Aug 06, 2026
Seasonal
Positive Employment is currently recruiting for a Income Officer for our client, a local government organisation based in Wembley, London. The successful post holder will deliver an efficient and robust administrative function to the Rent Income Team within the General Needs Service and provide residential and non-residential rent collection services to all council tenants. Deliver services for residents including face-to-face, telephone, email and virtual communication while ensuring pace, confidentiality and empathy are provided. Collaborate with the Rent Income Officers, Area Tenancy Managers, Welfare Advisors and Income and Financial Inclusion Management Team to provide the best service possible for our residents. This role is a temporary contract with an initial contract length of 3 months with the possibility to extend. This role is hybrid working. Duties and Responsibilities but not limited to: Collaborate with the Rent Income Team to provide a robust duty rota and answer queries at reception regarding tenant rent accounts and arrears; re-directing calls and enquiries where necessary to officers. Deal with tenant enquiries by providing rent account balances and making repayment arrangements on non-complex arrears cases, managing difficult and sensitive conversations or complaints in a balanced, tactful and diplomatic manner. Monitor and reduce former tenant rent accounts and sundry debt accounts, taking prompt action to prevent the accumulation of debt and recommending non-recoverable debts for write off. Be fully conversant with the relevant legislative and statutory requirements and the organisation's key policies and procedures pertaining to a range of services, but in particular rent collection; Be able to explain these to tenants in plain English and without technical jargon. Setting up direct debits, taking rent payments over the telephone, ordering rent cards and rent statements for council tenants. Routing all post items, emails, tasks, etc received into Rent Income CRM queue to individual officers and managers for further action. Verify rent and service charges on the Universal Credit portal and sending out standard notification letters to all new Universal Credit applicants Manage, monitor and maintain all parking and storage accounts including rent collection, enforcement and recovery action. To help prepare court application papers using claims online systems as required Collect low level arrears on residential rent accounts as directed by the Income Manager. Collate the relevant data for Freedom of Information and Subject Access request, or any other requests, to ensure timeliness of response. Search for unallocated rent payments in the council's Sundry Account to be transferred to appropriate rent account. Take part and deliver project work when required. Develop and maintain appropriate administrative and support systems. Input, maintain and assist in the collation of data and administration of applications. Make payment agreements within strict constraints set out by the Income Manager. Organise team meetings including writing minutes. Provide a caring and professional customer experience at point of contact. To provide advice on housing and other welfare benefits to tenants, assisting them in maximising income and benefit entitlement. Personal Requirements: Understanding of social housing and delivering services to residents including key legislation and an understanding of the wider services. Understanding landlord obligations from a safeguarding context. Chartered Institute of Housing qualification at level 3 and above or equivalent experience in housing management. GCSE pass in English and maths or comparable/equivalent qualifications. Some knowledge of the Housing Acts, Landlord and Tenant Acts and the Commonhold and Leasehold Reform Act and how they relate to public sector leasehold management and service charges. Working Hours: 36hrs / Monday - Friday Pay: £24.56 per hr Please note this role is within the scope of IR35.
Capital Programme Manager East London 600 per day 3-Month Rolling Contract We're working with a social housing organisation in East London seeking an experienced Capital Programme Manager to support the delivery and governance of a large capital investment programme. Key Responsibilities: Lead programme governance across capital projects, ensuring delivery is aligned with organisational objectives and PRINCE2 methodology. Support and advise Project Managers throughout the full project lifecycle, ensuring robust planning, reporting, and stakeholder engagement. Develop and maintain programme plans, monitoring milestones, dependencies, risks, and benefits realisation. Oversee risk, issue, and change control processes, ensuring appropriate governance and escalation where required. Produce high-quality programme reporting for senior stakeholders, driving consistency, compliance, and continuous improvement across the capital programme. Requirements: Proven experience managing governance and delivery within large-scale capital programmes, ideally in social housing or the public sector. Strong understanding of PRINCE2 project management methodology. Experience managing programme risk, change control, and stakeholder engagement. Excellent communication and reporting skills, with the ability to influence senior stakeholders. Contract Details: Location: East London (Hybrid) Rate: 600 per day Duration: 3-month rolling contract Start: ASAP
Aug 06, 2026
Contractor
Capital Programme Manager East London 600 per day 3-Month Rolling Contract We're working with a social housing organisation in East London seeking an experienced Capital Programme Manager to support the delivery and governance of a large capital investment programme. Key Responsibilities: Lead programme governance across capital projects, ensuring delivery is aligned with organisational objectives and PRINCE2 methodology. Support and advise Project Managers throughout the full project lifecycle, ensuring robust planning, reporting, and stakeholder engagement. Develop and maintain programme plans, monitoring milestones, dependencies, risks, and benefits realisation. Oversee risk, issue, and change control processes, ensuring appropriate governance and escalation where required. Produce high-quality programme reporting for senior stakeholders, driving consistency, compliance, and continuous improvement across the capital programme. Requirements: Proven experience managing governance and delivery within large-scale capital programmes, ideally in social housing or the public sector. Strong understanding of PRINCE2 project management methodology. Experience managing programme risk, change control, and stakeholder engagement. Excellent communication and reporting skills, with the ability to influence senior stakeholders. Contract Details: Location: East London (Hybrid) Rate: 600 per day Duration: 3-month rolling contract Start: ASAP
Project Manager Building Maintenance & Major Works We're working exclusively with a well-established, values-driven housing association that owns and manages thousands of homes across the UK. Due to continued investment in its housing stock and building safety programme, they're looking to appoint an experienced Project Manager to deliver a diverse portfolio of major works and building maintenance projects. This is an excellent opportunity to take ownership of technically challenging projects that genuinely improve residents' homes and communities. You'll lead the delivery of defect-led and reactive major works, oversee specialist building safety projects and work alongside senior stakeholders to ensure projects are delivered safely, efficiently and to the highest standards. The Role You'll manage a varied programme of projects, including: Building defect and rectification works Major maintenance and refurbishment projects Balcony replacement programmes Structural repair projects Building safety improvement works Overheating mitigation and "Hot Homes" initiatives Other specialist projects across an existing residential portfolio From initial investigation through to completion, you'll coordinate surveys, manage contractors and consultants, monitor budgets and programmes, mitigate risks and ensure full compliance with current legislation and organisational standards. You'll also play a key role in resident engagement, providing clear communication throughout the project lifecycle while maintaining accurate project records and audit trails. What You'll Be Doing Deliver complex major works and defect remediation projects from inception through to completion. Manage contractors, consultants and specialist suppliers to achieve high-quality outcomes. Coordinate technical investigations, surveys and condition assessments. Monitor project budgets, programmes, risks and performance. Ensure compliance with Building Safety legislation and industry best practice. Build positive relationships with residents and internal stakeholders. Produce project reports and maintain accurate documentation. Drive continuous improvement across project delivery and contractor performance. About You We're looking for someone who has: Experience delivering major works, building maintenance or refurbishment projects within social housing, housing associations, local authorities or ALMOs . A strong understanding of building defects, asset management and building safety. Experience managing contractors and consultants on occupied residential properties. Excellent project management and stakeholder management skills. Knowledge of compliance, health & safety and construction legislation. The ability to manage multiple projects while maintaining exceptional attention to detail. A customer-focused approach and genuine commitment to improving residents' homes. Why Apply? Join a respected housing provider with a strong social purpose. Manage meaningful projects that directly improve residents' lives. Hybrid and flexible working. Diverse, technically interesting project portfolio. Supportive leadership team with genuine opportunities for professional development. Excellent benefits package and long-term career progression. If you're an experienced Project Manager with a background in social housing, major works or building maintenance and you're looking for an opportunity where your work will make a real difference, get in touch on the contacts below. (url removed) +(phone number removed)
Aug 06, 2026
Full time
Project Manager Building Maintenance & Major Works We're working exclusively with a well-established, values-driven housing association that owns and manages thousands of homes across the UK. Due to continued investment in its housing stock and building safety programme, they're looking to appoint an experienced Project Manager to deliver a diverse portfolio of major works and building maintenance projects. This is an excellent opportunity to take ownership of technically challenging projects that genuinely improve residents' homes and communities. You'll lead the delivery of defect-led and reactive major works, oversee specialist building safety projects and work alongside senior stakeholders to ensure projects are delivered safely, efficiently and to the highest standards. The Role You'll manage a varied programme of projects, including: Building defect and rectification works Major maintenance and refurbishment projects Balcony replacement programmes Structural repair projects Building safety improvement works Overheating mitigation and "Hot Homes" initiatives Other specialist projects across an existing residential portfolio From initial investigation through to completion, you'll coordinate surveys, manage contractors and consultants, monitor budgets and programmes, mitigate risks and ensure full compliance with current legislation and organisational standards. You'll also play a key role in resident engagement, providing clear communication throughout the project lifecycle while maintaining accurate project records and audit trails. What You'll Be Doing Deliver complex major works and defect remediation projects from inception through to completion. Manage contractors, consultants and specialist suppliers to achieve high-quality outcomes. Coordinate technical investigations, surveys and condition assessments. Monitor project budgets, programmes, risks and performance. Ensure compliance with Building Safety legislation and industry best practice. Build positive relationships with residents and internal stakeholders. Produce project reports and maintain accurate documentation. Drive continuous improvement across project delivery and contractor performance. About You We're looking for someone who has: Experience delivering major works, building maintenance or refurbishment projects within social housing, housing associations, local authorities or ALMOs . A strong understanding of building defects, asset management and building safety. Experience managing contractors and consultants on occupied residential properties. Excellent project management and stakeholder management skills. Knowledge of compliance, health & safety and construction legislation. The ability to manage multiple projects while maintaining exceptional attention to detail. A customer-focused approach and genuine commitment to improving residents' homes. Why Apply? Join a respected housing provider with a strong social purpose. Manage meaningful projects that directly improve residents' lives. Hybrid and flexible working. Diverse, technically interesting project portfolio. Supportive leadership team with genuine opportunities for professional development. Excellent benefits package and long-term career progression. If you're an experienced Project Manager with a background in social housing, major works or building maintenance and you're looking for an opportunity where your work will make a real difference, get in touch on the contacts below. (url removed) +(phone number removed)
Hostel Service Manager Contract: Permanent Salary: 40,000 - 42,500 per annum (depending on experience) Hours: 37 hours per week (Monday to Friday) Participating in a planned on-call rota with Team Leaders, including evenings, weekends and bank holidays, responding to emergency incidents and providing timely advice, direction and decision-making. Location: Luton (agile working across our supported housing properties) Essential Car User Allowance paid in addition to mileage reimbursement Our Benefits 33 days annual leave (including bank holidays), increasing with service (up to 38 days) Option to buy or sell up to 5 days leave Free Health Cashplan (after probation) Canada Life WeCare Employee Assistance Programme Pension scheme (Squared contributes 1.33% of employee contribution up to 8%) Life Assurance Personal Accident Cover Staff benefits portal with shopping discounts Essential Car User Allowance (in addition to mileage payments) Flexible, supportive working approach Our client is a well-established, values-led not-for-profit organisation providing high-quality supported housing services. They are seeking an experienced Hostel Services Manager to lead a dedicated team delivering safe, person-centred accommodation and support services for vulnerable adults. This is an opportunity to join an organisation that genuinely invests in its people and is committed to helping individuals achieve greater independence through high-quality housing and support. The Role - Hostel Services Manager Reporting to the Head of Service, you will provide operational leadership across supported housing services, ensuring safe, effective and customer-focused service delivery. You'll lead Team Leaders and Support staff, drive performance, maintain compliance, and build strong partnerships with local agencies to achieve positive outcomes for residents. Key responsibilities include: Leading, motivating and developing a multidisciplinary supported housing team. Overseeing service quality, safeguarding, tenancy sustainment and customer outcomes. Managing operational performance, budgets, income collection and key performance indicators. Driving continuous improvement through effective service reviews and process development. Ensuring compliance with housing legislation, safeguarding requirements and organisational policies. Building effective partnerships with local authorities, commissioners and community organisations. Supporting strategic development of supported housing services. Participating in a planned on-call rota covering evenings, weekends and bank holidays. About You - Hostel Services Manager We're looking for someone with: Significant management experience within supported housing, homelessness, social care or a related environment. Proven experience leading and developing high-performing teams. Strong understanding of working with vulnerable adults and person-centred support. Excellent leadership, communication and stakeholder management skills. Experience managing operational performance, budgets and service improvement initiatives. Strong organisational skills with the ability to manage competing priorities. Sound knowledge of safeguarding, risk management and housing-related legislation. Full UK driving licence and access to a vehicle. Desirable experience includes: Relevant qualification in housing, social care, leadership or a related discipline. Experience working with local authorities and commissioned services. Knowledge of welfare benefits and homelessness services. Experience with grant-funded or externally commissioned projects. Coaching and mentoring experience. What's on Offer Salary of 40,000- 42,500 depending on experience. Excellent annual leave entitlement with additional leave purchase options. Pension scheme. Health and wellbeing benefits including Employee Assistance Programme. Life assurance and additional employee benefits. Flexible, supportive working environment. Genuine opportunity to shape and improve supported housing services while making a lasting impact within the local community. If you're an experienced supported housing or social care leader looking for your next challenge, we'd love to hear from you. Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
Aug 06, 2026
Full time
Hostel Service Manager Contract: Permanent Salary: 40,000 - 42,500 per annum (depending on experience) Hours: 37 hours per week (Monday to Friday) Participating in a planned on-call rota with Team Leaders, including evenings, weekends and bank holidays, responding to emergency incidents and providing timely advice, direction and decision-making. Location: Luton (agile working across our supported housing properties) Essential Car User Allowance paid in addition to mileage reimbursement Our Benefits 33 days annual leave (including bank holidays), increasing with service (up to 38 days) Option to buy or sell up to 5 days leave Free Health Cashplan (after probation) Canada Life WeCare Employee Assistance Programme Pension scheme (Squared contributes 1.33% of employee contribution up to 8%) Life Assurance Personal Accident Cover Staff benefits portal with shopping discounts Essential Car User Allowance (in addition to mileage payments) Flexible, supportive working approach Our client is a well-established, values-led not-for-profit organisation providing high-quality supported housing services. They are seeking an experienced Hostel Services Manager to lead a dedicated team delivering safe, person-centred accommodation and support services for vulnerable adults. This is an opportunity to join an organisation that genuinely invests in its people and is committed to helping individuals achieve greater independence through high-quality housing and support. The Role - Hostel Services Manager Reporting to the Head of Service, you will provide operational leadership across supported housing services, ensuring safe, effective and customer-focused service delivery. You'll lead Team Leaders and Support staff, drive performance, maintain compliance, and build strong partnerships with local agencies to achieve positive outcomes for residents. Key responsibilities include: Leading, motivating and developing a multidisciplinary supported housing team. Overseeing service quality, safeguarding, tenancy sustainment and customer outcomes. Managing operational performance, budgets, income collection and key performance indicators. Driving continuous improvement through effective service reviews and process development. Ensuring compliance with housing legislation, safeguarding requirements and organisational policies. Building effective partnerships with local authorities, commissioners and community organisations. Supporting strategic development of supported housing services. Participating in a planned on-call rota covering evenings, weekends and bank holidays. About You - Hostel Services Manager We're looking for someone with: Significant management experience within supported housing, homelessness, social care or a related environment. Proven experience leading and developing high-performing teams. Strong understanding of working with vulnerable adults and person-centred support. Excellent leadership, communication and stakeholder management skills. Experience managing operational performance, budgets and service improvement initiatives. Strong organisational skills with the ability to manage competing priorities. Sound knowledge of safeguarding, risk management and housing-related legislation. Full UK driving licence and access to a vehicle. Desirable experience includes: Relevant qualification in housing, social care, leadership or a related discipline. Experience working with local authorities and commissioned services. Knowledge of welfare benefits and homelessness services. Experience with grant-funded or externally commissioned projects. Coaching and mentoring experience. What's on Offer Salary of 40,000- 42,500 depending on experience. Excellent annual leave entitlement with additional leave purchase options. Pension scheme. Health and wellbeing benefits including Employee Assistance Programme. Life assurance and additional employee benefits. Flexible, supportive working environment. Genuine opportunity to shape and improve supported housing services while making a lasting impact within the local community. If you're an experienced supported housing or social care leader looking for your next challenge, we'd love to hear from you. Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
Are you an experienced housing professional with strong research, project and report-writing skills? A local authority in Warwickshire is looking for a Project Officer to support several important housing service reviews. This is more than an administrative role and will require someone who can work independently, develop ideas, assess options and contribute to recommendations. Working under the direction of the Housing Services Manager, you will support reviews of Independent Living Services, Lifeline and Out of Hours provision, rents and service charges, tenancy terms and the redesignation of housing stock. You will also assist with establishing a service level agreement with another local authority for the delivery of property management services. Key responsibilities will include preparing project briefs, plans, risk registers, option appraisals and specifications. You will research service delivery options, contribute to costings and feasibility assessments, support tenant consultation events and prepare reports and data for senior officers, elected members and contractors. You will also help update policies and procedures, introduce new ways of working and provide information or training to internal teams. Applicants should have experience within social housing, ideally in a local authority environment. Knowledge of independent living services would be particularly desirable. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Aug 06, 2026
Contractor
Are you an experienced housing professional with strong research, project and report-writing skills? A local authority in Warwickshire is looking for a Project Officer to support several important housing service reviews. This is more than an administrative role and will require someone who can work independently, develop ideas, assess options and contribute to recommendations. Working under the direction of the Housing Services Manager, you will support reviews of Independent Living Services, Lifeline and Out of Hours provision, rents and service charges, tenancy terms and the redesignation of housing stock. You will also assist with establishing a service level agreement with another local authority for the delivery of property management services. Key responsibilities will include preparing project briefs, plans, risk registers, option appraisals and specifications. You will research service delivery options, contribute to costings and feasibility assessments, support tenant consultation events and prepare reports and data for senior officers, elected members and contractors. You will also help update policies and procedures, introduce new ways of working and provide information or training to internal teams. Applicants should have experience within social housing, ideally in a local authority environment. Knowledge of independent living services would be particularly desirable. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Case Manager London/Remote - This role is predominantly remote with occasional trips to London. Mon-Fri (9-5) Contract role July 2026 - March 2027 30k Join Our Team as a Case Manager! Are you passionate about making a difference in people's lives? We are seeking a dedicated and empathetic Case Manager to join our vibrant welfare team At our organisation, we have been dedicated to supporting individuals in various industries for over a century. Our mission is to ensure that industry members have access to essential support services that enhance their well-being. What You'll Do : As a Case Manager, you will play a vital role in supporting industry members by : Collaborating with clients to create personalised support plans addressing their unique needs, including mental health, financial, employment, family, housing, and welfare benefits Monitoring client progress and adjusting support plans to accommodate changing circumstances Facilitating training sessions, including Mental Health First Aid, for industry organisations Building strategic partnerships to enhance our support services Engaging in regular case reviews to provide the best solutions possible What We're Looking For : We seek an empathetic individual who excels under pressure and can prioritise effectively. The ideal candidate will possess : A degree or relevant training in psychology, mental health, or a related field. Experience in a mental health or social care support role. Exceptional listening and communication skills. Proficiency in Microsoft Office and database management. The ability to multitask while maintaining attention to detail. Why Join Us? Impactful Work: Be part of a team that genuinely makes a difference in the lives of others. Supportive Environment: Work alongside dedicated professionals who share your passion for helping clients in need. Professional Development: Access ongoing training and opportunities to grow your skills. Long-Term Commitment: We are looking for someone who is eager to stay with us and contribute to our mission for years to come! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 06, 2026
Contractor
Case Manager London/Remote - This role is predominantly remote with occasional trips to London. Mon-Fri (9-5) Contract role July 2026 - March 2027 30k Join Our Team as a Case Manager! Are you passionate about making a difference in people's lives? We are seeking a dedicated and empathetic Case Manager to join our vibrant welfare team At our organisation, we have been dedicated to supporting individuals in various industries for over a century. Our mission is to ensure that industry members have access to essential support services that enhance their well-being. What You'll Do : As a Case Manager, you will play a vital role in supporting industry members by : Collaborating with clients to create personalised support plans addressing their unique needs, including mental health, financial, employment, family, housing, and welfare benefits Monitoring client progress and adjusting support plans to accommodate changing circumstances Facilitating training sessions, including Mental Health First Aid, for industry organisations Building strategic partnerships to enhance our support services Engaging in regular case reviews to provide the best solutions possible What We're Looking For : We seek an empathetic individual who excels under pressure and can prioritise effectively. The ideal candidate will possess : A degree or relevant training in psychology, mental health, or a related field. Experience in a mental health or social care support role. Exceptional listening and communication skills. Proficiency in Microsoft Office and database management. The ability to multitask while maintaining attention to detail. Why Join Us? Impactful Work: Be part of a team that genuinely makes a difference in the lives of others. Supportive Environment: Work alongside dedicated professionals who share your passion for helping clients in need. Professional Development: Access ongoing training and opportunities to grow your skills. Long-Term Commitment: We are looking for someone who is eager to stay with us and contribute to our mission for years to come! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
An opportunity has arisen for a Supported Housing Service Manager / Supported Accommodation Manager to join a not-for-profit housing association providing affordable housing, supported accommodation, and community services. As a Supported Housing Service Manager / Supported Accommodation Manager , you will lead supported housing services, manage operational performance, and ensure customers receive safe, effective and person-centred support. This permanent role offers a salary range of £40,000 - £42,500 and benefits. Flexible working arrangements, including remote working and the option to work from other locations as required. You will be responsible for Lead and manage hostel and supported housing services, ensuring safe accommodation and positive outcomes. Manage, support and develop Team Leaders, Coordinators and Support Coaches. Promote trauma-informed, psychologically informed and person-centred approaches. Oversee tenancy sustainment, housing management, safeguarding and customer support. Monitor KPIs including occupancy, rent collection, arrears and service performance. Manage safeguarding, complaints and risk issues in line with policies and legislation. Build partnerships with local authorities, community organisations and external agencies. Identify and implement service improvements and operational efficiencies. Maintain accurate records, reports and performance monitoring. Manage budgets, income performance and financial controls. Participate in an on-call rota, responding to emergencies when required. What we are looking for Managed housing referrals, assessments and placements for supported housing, including individuals leaving prison and those with complex needs. Conducted tenancy sign-ups, housing inductions and voids checks, ensuring properties met required safety and compliance standards prior to occupation. Delivered key-working sessions and practical housing advice, supporting residents with budgeting, benefits and tenancy responsibilities. Identified early signs of tenancy breakdown and implemented preventative interventions, coordinating repairs with contractors and housing teams. Extensive management experience within supported housing, housing, social care or related services. Experience supporting vulnerable individuals to improve independence and wellbeing. Strong understanding of homelessness, housing support and related social challenges. Proven ability to lead, motivate and develop teams. Experience monitoring performance, improving services and ensuring compliance. Ability to analyse data and support service improvements. Well-developed emotional intelligence, empathy, resilience and professional boundaries. Experience producing reports, maintaining records and using IT systems. Full UK driving licence and access to a vehicle for work travel. What's on offer Competitive Salary Essential Car User Allowance plus mileage reimbursement. 33 days' annual leave including bank holidays, increasing with service. Option to buy or sell annual leave. Health Cash Plan (following probation). Employee Assistance Programme. Pension scheme. Life assurance. Personal accident cover. Staff benefits and shopping discounts. Flexible and supportive working environment. This is an excellent opportunity to join a respected organisation where you can develop your career while making a valuable contribution. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Similar titles: Hostel Service Manager, Supported Housing Service Manager, Supported Housing Manager, Housing Services Manager, Supported Accommodation Manager, Supported Accommodation Service Manager, Accommodation Services Manager, Housing Support Manager, Service Manager, Homelessness Services Manager, Supported Living Manager, Supported Living Service Manager, Tenancy Support Manager, Housing Operations Manager, Independent Living Services Manager, Housing Needs Manager, Housing Support Officer, Housing Service Officer or in a similar role.
Aug 06, 2026
Full time
An opportunity has arisen for a Supported Housing Service Manager / Supported Accommodation Manager to join a not-for-profit housing association providing affordable housing, supported accommodation, and community services. As a Supported Housing Service Manager / Supported Accommodation Manager , you will lead supported housing services, manage operational performance, and ensure customers receive safe, effective and person-centred support. This permanent role offers a salary range of £40,000 - £42,500 and benefits. Flexible working arrangements, including remote working and the option to work from other locations as required. You will be responsible for Lead and manage hostel and supported housing services, ensuring safe accommodation and positive outcomes. Manage, support and develop Team Leaders, Coordinators and Support Coaches. Promote trauma-informed, psychologically informed and person-centred approaches. Oversee tenancy sustainment, housing management, safeguarding and customer support. Monitor KPIs including occupancy, rent collection, arrears and service performance. Manage safeguarding, complaints and risk issues in line with policies and legislation. Build partnerships with local authorities, community organisations and external agencies. Identify and implement service improvements and operational efficiencies. Maintain accurate records, reports and performance monitoring. Manage budgets, income performance and financial controls. Participate in an on-call rota, responding to emergencies when required. What we are looking for Managed housing referrals, assessments and placements for supported housing, including individuals leaving prison and those with complex needs. Conducted tenancy sign-ups, housing inductions and voids checks, ensuring properties met required safety and compliance standards prior to occupation. Delivered key-working sessions and practical housing advice, supporting residents with budgeting, benefits and tenancy responsibilities. Identified early signs of tenancy breakdown and implemented preventative interventions, coordinating repairs with contractors and housing teams. Extensive management experience within supported housing, housing, social care or related services. Experience supporting vulnerable individuals to improve independence and wellbeing. Strong understanding of homelessness, housing support and related social challenges. Proven ability to lead, motivate and develop teams. Experience monitoring performance, improving services and ensuring compliance. Ability to analyse data and support service improvements. Well-developed emotional intelligence, empathy, resilience and professional boundaries. Experience producing reports, maintaining records and using IT systems. Full UK driving licence and access to a vehicle for work travel. What's on offer Competitive Salary Essential Car User Allowance plus mileage reimbursement. 33 days' annual leave including bank holidays, increasing with service. Option to buy or sell annual leave. Health Cash Plan (following probation). Employee Assistance Programme. Pension scheme. Life assurance. Personal accident cover. Staff benefits and shopping discounts. Flexible and supportive working environment. This is an excellent opportunity to join a respected organisation where you can develop your career while making a valuable contribution. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Similar titles: Hostel Service Manager, Supported Housing Service Manager, Supported Housing Manager, Housing Services Manager, Supported Accommodation Manager, Supported Accommodation Service Manager, Accommodation Services Manager, Housing Support Manager, Service Manager, Homelessness Services Manager, Supported Living Manager, Supported Living Service Manager, Tenancy Support Manager, Housing Operations Manager, Independent Living Services Manager, Housing Needs Manager, Housing Support Officer, Housing Service Officer or in a similar role.
Night Worker - Young Lives Location: Weymouth Salary: £26,899pa + £1,500 Night allowance FTE (salary will be pro-rated for part time) Permanent, Part Time (2 positions available 1 x 20 hour per week & 1 x 30 hour per week) The first suitable applicant will be appointed. YOU is a registered charity that has been providing care, support and advice for over 30 years to vulnerable people, working across Hampshire, Dorset, West Sussex, Wiltshire, Somerset and the Isle of Wight to give them the tools and resources they need to live independent, secure and valued lives. We also maintain an in-house pool of sessional workers, which we refer to as the 'Premier Crew'. Essential Requirements: The ideal night support worker will have Working Knowledge of Ofsted framework Health and social care qualification or equivalent to NVQ level 3 or equivalent work level experience In depth knowledge of support planning and risk management An understanding of housing related support and homelessness legislation for vulnerable young people In depth knowledge of safeguarding Children and Adults Experience of working with young people in a trauma informed care environment Proficient in using computers to perform daily operational/administrative tasks and writing reports Be passionate about working with young people The Role: The Night Support Worker plays a key role in supporting young people to develop independent living skills and achieve positive outcomes. The post holder works in a person centred, outcome focused manner to promote engagement with education, training, and employment, while helping young people to avoid eviction and repeat homelessness. Key Responsibilities Provide effective and professional overnight support to young people, ensuring their safety and wellbeing at all times. Maintain the security of the building throughout the night, responding appropriately to incidents and accessing the on call manager in emergencies. Support young people to sustain accommodation and develop the skills needed to move on to lower intensity support or independent living at the earliest appropriate opportunity. Ensure communal areas and office spaces are maintained to agreed standards of cleanliness and hygiene. Work within the Psychological Informed Environments (PIE) framework to help clients make sustained, positive changes to their lives. Collaborative Working The role involves close partnership working with a wide range of internal and external agencies, including: Community Mental Health Teams Department for Work and Pensions (DWP) Local Housing Authorities Education and training providers Children's and Adult Social Care Probation Services and Youth Offending Teams Voluntary sector organisations Emergency services All work is carried out in line with relevant regulatory requirements, including the Ofsted framework Our Benefits: If you choose to begin a career with our organisation, you are guaranteed: Competitive rates of pay and paid travel time, including a higher mileage rate for car sharing. Enhanced annual leave entitlements, with the opportunity to buy and sell holiday. Matched pension scheme contributions, plus Death in Service Benefit and salary sacrifice options. Enhanced sick pay allowances and paid compassionate and emergency dependent leave. Excellent and professionally certified training, as well as access to fully-funded apprenticeship programmes. Real opportunities to develop in your profession. Free health and wellbeing advice via a 24/7, confidential Employee Assistance Programme. Everything you need to carry out your role free of charge, which may include a mobile phone, safety equipment and other necessary technology, a uniform where applicable, and of course a nice cup of tea or coffee throughout your day! Access to discounts across lots of your favourite stores and online shopping sites. The You Trust is committed to safeguarding and promoting the welfare of our clients. Applicants must be willing to undergo appropriate Adult and Child protection screening, including employment references and DBS check. Where a role involves engaging in regulated activity relevant to adults and/or children it is an offence to apply for the role if you have been barred from engaging in such regulated activity.
Aug 06, 2026
Full time
Night Worker - Young Lives Location: Weymouth Salary: £26,899pa + £1,500 Night allowance FTE (salary will be pro-rated for part time) Permanent, Part Time (2 positions available 1 x 20 hour per week & 1 x 30 hour per week) The first suitable applicant will be appointed. YOU is a registered charity that has been providing care, support and advice for over 30 years to vulnerable people, working across Hampshire, Dorset, West Sussex, Wiltshire, Somerset and the Isle of Wight to give them the tools and resources they need to live independent, secure and valued lives. We also maintain an in-house pool of sessional workers, which we refer to as the 'Premier Crew'. Essential Requirements: The ideal night support worker will have Working Knowledge of Ofsted framework Health and social care qualification or equivalent to NVQ level 3 or equivalent work level experience In depth knowledge of support planning and risk management An understanding of housing related support and homelessness legislation for vulnerable young people In depth knowledge of safeguarding Children and Adults Experience of working with young people in a trauma informed care environment Proficient in using computers to perform daily operational/administrative tasks and writing reports Be passionate about working with young people The Role: The Night Support Worker plays a key role in supporting young people to develop independent living skills and achieve positive outcomes. The post holder works in a person centred, outcome focused manner to promote engagement with education, training, and employment, while helping young people to avoid eviction and repeat homelessness. Key Responsibilities Provide effective and professional overnight support to young people, ensuring their safety and wellbeing at all times. Maintain the security of the building throughout the night, responding appropriately to incidents and accessing the on call manager in emergencies. Support young people to sustain accommodation and develop the skills needed to move on to lower intensity support or independent living at the earliest appropriate opportunity. Ensure communal areas and office spaces are maintained to agreed standards of cleanliness and hygiene. Work within the Psychological Informed Environments (PIE) framework to help clients make sustained, positive changes to their lives. Collaborative Working The role involves close partnership working with a wide range of internal and external agencies, including: Community Mental Health Teams Department for Work and Pensions (DWP) Local Housing Authorities Education and training providers Children's and Adult Social Care Probation Services and Youth Offending Teams Voluntary sector organisations Emergency services All work is carried out in line with relevant regulatory requirements, including the Ofsted framework Our Benefits: If you choose to begin a career with our organisation, you are guaranteed: Competitive rates of pay and paid travel time, including a higher mileage rate for car sharing. Enhanced annual leave entitlements, with the opportunity to buy and sell holiday. Matched pension scheme contributions, plus Death in Service Benefit and salary sacrifice options. Enhanced sick pay allowances and paid compassionate and emergency dependent leave. Excellent and professionally certified training, as well as access to fully-funded apprenticeship programmes. Real opportunities to develop in your profession. Free health and wellbeing advice via a 24/7, confidential Employee Assistance Programme. Everything you need to carry out your role free of charge, which may include a mobile phone, safety equipment and other necessary technology, a uniform where applicable, and of course a nice cup of tea or coffee throughout your day! Access to discounts across lots of your favourite stores and online shopping sites. The You Trust is committed to safeguarding and promoting the welfare of our clients. Applicants must be willing to undergo appropriate Adult and Child protection screening, including employment references and DBS check. Where a role involves engaging in regulated activity relevant to adults and/or children it is an offence to apply for the role if you have been barred from engaging in such regulated activity.
Systems Accountant Organisation: Housing Plus Group Salary: £49,200 per annum Location: Telford / hybrid working, with a minimum of one day per week in the office Working pattern: 36 hours per week Closing date: Friday 7th August 2026 Final interviews: Tuesday 25th August 2026 This is an important time to join Housing Plus Group. Following the merger of The Wrekin Housing Group and Housing Plus Group, the organisation has created a broader, strengthened group structure and is continuing to develop a modern, customer-focused and resilient Finance function. The Systems Accountant will play a key role in ensuring that financial systems, data, reporting and controls are robust, reliable and able to support effective decision-making across the Group. This is an excellent opportunity for an experienced finance professional with strong technical financial expertise, advanced Excel capability and a genuine interest in financial systems, reporting, data integrity and process improvement. The role will support the Financial Systems and Reporting Manager and act as an important link between Finance, IT and operational teams. You will help ensure that Housing Plus Group's financial systems are well designed, well maintained and fully aligned to business needs. This will include supporting system configuration, data integrity, reporting development, automation, user support, training, testing, upgrades and continuous improvement across finance-related systems. About Housing Plus Group Housing Plus Group is a major housing provider operating across Shropshire, Staffordshire and Telford & Wrekin. Following the merger of The Wrekin Housing Group and Housing Plus Group in January 2025, the new group became one of the largest social housing providers in the West Midlands, with around 33,000 homes and a significant regional presence. The organisation provides good quality, affordable homes for rent and shared ownership, delivers repairs, maintenance and planned improvements, provides care and support services, invests in communities and works in partnership to build new homes and create opportunities. Housing Plus Group's priorities include listening to customers, improving services, investing in existing homes, growing capacity to build more social homes, remaining connected to local communities and creating more opportunities for colleagues. The role Reporting to the Financial Systems and Reporting Manager, the Systems Accountant will support the maintenance, development and improvement of Housing Plus Group's core financial systems. Key areas of responsibility will include: Supporting the maintenance, configuration and development of core financial systems, including general ledger, purchase ledger, fixed assets and budgeting tools. Helping maintain system integrity, including chart of accounts structures, workflows, approval hierarchies and master data. Supporting system upgrades, testing and the implementation of new modules or enhancements. Troubleshooting system issues, working with IT and external suppliers to resolve problems promptly. Developing and maintaining financial reports, dashboards and automated outputs to support management accounts, statutory reporting and operational insight. Ensuring data accuracy and consistency across financial systems. Supporting the production of monthly and annual reporting packs, ensuring system outputs are reliable and audit-ready. Assisting with data migrations, reconciliations and validation during system changes or organisational restructuring. Providing day-to-day support to finance and operational users. Developing training materials, guidance and support to improve system capability across the organisation. Contributing to finance transformation and system-related projects, including implementations, integrations and upgrades. Working collaboratively across Finance, IT and operational teams to ensure system changes meet business needs. This is a role for someone who enjoys working across systems, data, finance processes and people. It will suit someone who can combine strong technical accounting knowledge with a practical understanding of how financial systems support organisational performance, control, reporting and decision-making. About you We are looking for candidates who can bring strong financial expertise, systems awareness and a collaborative approach. You will need to demonstrate: A recognised professional accounting qualification, such as ACA, CIMA or ACCA, or a minimum of three years in a senior finance role alongside AAT qualification. Strong technical financial expertise. Advanced Excel skills. Excellent awareness of financial controls and how these are designed and implemented. The ability to communicate complex information clearly and effectively to a range of audiences. Strong collaboration skills and the ability to work effectively across Finance, IT and operational teams. The ability to work independently and to tight deadlines. A positive approach to change, improvement and new ways of working. A commitment to equality, diversity and inclusion. The ability to support the organisation's priorities, culture and purpose. Knowledge of data manipulation products, such as Power BI, would be highly desirable, as would experience of working with IT teams to design and implement effective financial processes and automation. How to apply To apply, please submit a comprehensive CV and a one-page supporting statement outlining your motivation for applying, how your experience aligns with the requirements of the role, and the value you would bring to Housing Plus Group. For an informal and confidential discussion, please contact John Lavictoire John is leading this campaign on behalf of Housing Plus Group and would be pleased to discuss the role, expectations and process in more detail.
Aug 06, 2026
Full time
Systems Accountant Organisation: Housing Plus Group Salary: £49,200 per annum Location: Telford / hybrid working, with a minimum of one day per week in the office Working pattern: 36 hours per week Closing date: Friday 7th August 2026 Final interviews: Tuesday 25th August 2026 This is an important time to join Housing Plus Group. Following the merger of The Wrekin Housing Group and Housing Plus Group, the organisation has created a broader, strengthened group structure and is continuing to develop a modern, customer-focused and resilient Finance function. The Systems Accountant will play a key role in ensuring that financial systems, data, reporting and controls are robust, reliable and able to support effective decision-making across the Group. This is an excellent opportunity for an experienced finance professional with strong technical financial expertise, advanced Excel capability and a genuine interest in financial systems, reporting, data integrity and process improvement. The role will support the Financial Systems and Reporting Manager and act as an important link between Finance, IT and operational teams. You will help ensure that Housing Plus Group's financial systems are well designed, well maintained and fully aligned to business needs. This will include supporting system configuration, data integrity, reporting development, automation, user support, training, testing, upgrades and continuous improvement across finance-related systems. About Housing Plus Group Housing Plus Group is a major housing provider operating across Shropshire, Staffordshire and Telford & Wrekin. Following the merger of The Wrekin Housing Group and Housing Plus Group in January 2025, the new group became one of the largest social housing providers in the West Midlands, with around 33,000 homes and a significant regional presence. The organisation provides good quality, affordable homes for rent and shared ownership, delivers repairs, maintenance and planned improvements, provides care and support services, invests in communities and works in partnership to build new homes and create opportunities. Housing Plus Group's priorities include listening to customers, improving services, investing in existing homes, growing capacity to build more social homes, remaining connected to local communities and creating more opportunities for colleagues. The role Reporting to the Financial Systems and Reporting Manager, the Systems Accountant will support the maintenance, development and improvement of Housing Plus Group's core financial systems. Key areas of responsibility will include: Supporting the maintenance, configuration and development of core financial systems, including general ledger, purchase ledger, fixed assets and budgeting tools. Helping maintain system integrity, including chart of accounts structures, workflows, approval hierarchies and master data. Supporting system upgrades, testing and the implementation of new modules or enhancements. Troubleshooting system issues, working with IT and external suppliers to resolve problems promptly. Developing and maintaining financial reports, dashboards and automated outputs to support management accounts, statutory reporting and operational insight. Ensuring data accuracy and consistency across financial systems. Supporting the production of monthly and annual reporting packs, ensuring system outputs are reliable and audit-ready. Assisting with data migrations, reconciliations and validation during system changes or organisational restructuring. Providing day-to-day support to finance and operational users. Developing training materials, guidance and support to improve system capability across the organisation. Contributing to finance transformation and system-related projects, including implementations, integrations and upgrades. Working collaboratively across Finance, IT and operational teams to ensure system changes meet business needs. This is a role for someone who enjoys working across systems, data, finance processes and people. It will suit someone who can combine strong technical accounting knowledge with a practical understanding of how financial systems support organisational performance, control, reporting and decision-making. About you We are looking for candidates who can bring strong financial expertise, systems awareness and a collaborative approach. You will need to demonstrate: A recognised professional accounting qualification, such as ACA, CIMA or ACCA, or a minimum of three years in a senior finance role alongside AAT qualification. Strong technical financial expertise. Advanced Excel skills. Excellent awareness of financial controls and how these are designed and implemented. The ability to communicate complex information clearly and effectively to a range of audiences. Strong collaboration skills and the ability to work effectively across Finance, IT and operational teams. The ability to work independently and to tight deadlines. A positive approach to change, improvement and new ways of working. A commitment to equality, diversity and inclusion. The ability to support the organisation's priorities, culture and purpose. Knowledge of data manipulation products, such as Power BI, would be highly desirable, as would experience of working with IT teams to design and implement effective financial processes and automation. How to apply To apply, please submit a comprehensive CV and a one-page supporting statement outlining your motivation for applying, how your experience aligns with the requirements of the role, and the value you would bring to Housing Plus Group. For an informal and confidential discussion, please contact John Lavictoire John is leading this campaign on behalf of Housing Plus Group and would be pleased to discuss the role, expectations and process in more detail.
Nightstop Coordinator If you're ready to make a real difference and thrive in a team that supports your growth, we'd love you to join the team. Location: Manchester - Nightstop Salary: £30,943 per annum Closing date: 12 August, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Nightstop Coordinator - Greater Manchester Help young people facing homelessness find a safe place to stay and a pathway to a brighter future. As a Nightstop Coordinator , you'll be at the heart of a life-changing service-assessing referrals, coordinating emergency placements, supporting young people into longer-term accommodation, and ensuring the safety and wellbeing of guests and volunteer hosts. We're looking for a proactive and compassionate professional with experience supporting vulnerable people, strong safeguarding and risk assessment skills, and the ability to build positive relationships with partners, volunteers, and young people. You'll also recruit, train, and support volunteer hosts while promoting the service across local communities. Join an inclusive, values-led organisation that believes in the potential of every person. If you're organised, resilient, and motivated to make a real impact on young people's lives, we'd love to hear from you. Please note that this job opportunity is offered as a full-time ( 37.5 hours per week ), permanent role. In this role, you will: Supporting Young People Act as the first point of contact for people experiencing homelessness and referral partners, providing advice and signposting Conduct needs and risk assessments with potential Nightstop guests Coordinate and manage the logistics of each placement with volunteer hosts Work proactively with guests and partner agencies to identify longer-term accommodation options Provide ongoing support to guests and volunteers, including participation in a 24-hour on-call rota Ensure the safety and wellbeing of all guests and volunteers at all times Comply with data protection and information-sharing protocols Lead on safeguarding actions to protect people with an identified risk Volunteer Recruitment, Promotion and Engagement Promote volunteer opportunities through community networks, local organisations, and online platforms Recruit and onboard volunteer hosts in line with safer recruitment practices, including interviews, references, DBS checks, and travelling to complete home assessments in line with lone working procedures Assess and make recommendations on applicants' suitability and contribute to decision-making processes Deliver training, supervision, forums, celebration events and ongoing support to volunteers Build strong relationships with hosts to support retention, motivation, and engagement Act as a key point of contact for volunteers, providing guidance and problem-solving support Maintain regular communication with volunteers, including updates, development opportunities, and networking events Marketing and Stakeholder Management Develop and maintain effective partnerships with statutory and voluntary sector organisations Work collaboratively with partners to support young people's outcomes Arrange and attend community events and meetings to promote the Nightstop service Represent the organisation confidently, speaking clearly and effectively about youth homelessness and the impact of the service Support development of client and volunteer stories for communications and fundraising Proactively promote the Nightstop service to engage our wider communities, delivering awareness sessions encouraging volunteer engagement Administration Maintain accurate and up-to-date records for all guests and volunteers Contribute to monitoring, reporting, and data collection Support financial processes, including payments and record-keeping Other Work collaboratively and effectively as part of the wider team with regular travel nationally for team meetings Actively participate in regular supervision, appraisals, caseload reviews and team meetings with your line manager and the wider team Work within the principles of Trauma Informed Practices, and apply this to your daily work young people, volunteers and also within the team Participate in an on-call rota, including evenings and weekends (additional on-call allowance is paid) Provide out-of-hours support when required Undertake further duties as commensurate to the role, in line with Depaul Policies and Procedures and as identified by your line manager About You When completing your application form please address all the points set out below. Knowledge and Experience Experience of working with vulnerable people or those experiencing homelessness and the challenges they face Experience of managing volunteers, including promoting opportunities, recruitment, onboarding and retention in line with safer recruitment practices Knowledge of housing and homelessness legislation, including welfare entitlements Experience of completing and implementing risk assessments Strong understanding and experience of implementing safeguarding principles and procedures Skills and Abilities Excellent communication skills both in person and remotely including the ability to deliver training to volunteers, present to a variety of audiences and speak publicly Strong organisational and administrative skills, with the ability to manage competing priorities Ability to work both independently and as part of a dispersed national team Experience of working collaboratively with internal and external stakeholders Confident use of IT systems, including databases, Google Workspace, and Microsoft Office Ability to work under pressure and respond effectively to changing demands Ability to maintain professional boundaries a
Aug 06, 2026
Full time
Nightstop Coordinator If you're ready to make a real difference and thrive in a team that supports your growth, we'd love you to join the team. Location: Manchester - Nightstop Salary: £30,943 per annum Closing date: 12 August, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Nightstop Coordinator - Greater Manchester Help young people facing homelessness find a safe place to stay and a pathway to a brighter future. As a Nightstop Coordinator , you'll be at the heart of a life-changing service-assessing referrals, coordinating emergency placements, supporting young people into longer-term accommodation, and ensuring the safety and wellbeing of guests and volunteer hosts. We're looking for a proactive and compassionate professional with experience supporting vulnerable people, strong safeguarding and risk assessment skills, and the ability to build positive relationships with partners, volunteers, and young people. You'll also recruit, train, and support volunteer hosts while promoting the service across local communities. Join an inclusive, values-led organisation that believes in the potential of every person. If you're organised, resilient, and motivated to make a real impact on young people's lives, we'd love to hear from you. Please note that this job opportunity is offered as a full-time ( 37.5 hours per week ), permanent role. In this role, you will: Supporting Young People Act as the first point of contact for people experiencing homelessness and referral partners, providing advice and signposting Conduct needs and risk assessments with potential Nightstop guests Coordinate and manage the logistics of each placement with volunteer hosts Work proactively with guests and partner agencies to identify longer-term accommodation options Provide ongoing support to guests and volunteers, including participation in a 24-hour on-call rota Ensure the safety and wellbeing of all guests and volunteers at all times Comply with data protection and information-sharing protocols Lead on safeguarding actions to protect people with an identified risk Volunteer Recruitment, Promotion and Engagement Promote volunteer opportunities through community networks, local organisations, and online platforms Recruit and onboard volunteer hosts in line with safer recruitment practices, including interviews, references, DBS checks, and travelling to complete home assessments in line with lone working procedures Assess and make recommendations on applicants' suitability and contribute to decision-making processes Deliver training, supervision, forums, celebration events and ongoing support to volunteers Build strong relationships with hosts to support retention, motivation, and engagement Act as a key point of contact for volunteers, providing guidance and problem-solving support Maintain regular communication with volunteers, including updates, development opportunities, and networking events Marketing and Stakeholder Management Develop and maintain effective partnerships with statutory and voluntary sector organisations Work collaboratively with partners to support young people's outcomes Arrange and attend community events and meetings to promote the Nightstop service Represent the organisation confidently, speaking clearly and effectively about youth homelessness and the impact of the service Support development of client and volunteer stories for communications and fundraising Proactively promote the Nightstop service to engage our wider communities, delivering awareness sessions encouraging volunteer engagement Administration Maintain accurate and up-to-date records for all guests and volunteers Contribute to monitoring, reporting, and data collection Support financial processes, including payments and record-keeping Other Work collaboratively and effectively as part of the wider team with regular travel nationally for team meetings Actively participate in regular supervision, appraisals, caseload reviews and team meetings with your line manager and the wider team Work within the principles of Trauma Informed Practices, and apply this to your daily work young people, volunteers and also within the team Participate in an on-call rota, including evenings and weekends (additional on-call allowance is paid) Provide out-of-hours support when required Undertake further duties as commensurate to the role, in line with Depaul Policies and Procedures and as identified by your line manager About You When completing your application form please address all the points set out below. Knowledge and Experience Experience of working with vulnerable people or those experiencing homelessness and the challenges they face Experience of managing volunteers, including promoting opportunities, recruitment, onboarding and retention in line with safer recruitment practices Knowledge of housing and homelessness legislation, including welfare entitlements Experience of completing and implementing risk assessments Strong understanding and experience of implementing safeguarding principles and procedures Skills and Abilities Excellent communication skills both in person and remotely including the ability to deliver training to volunteers, present to a variety of audiences and speak publicly Strong organisational and administrative skills, with the ability to manage competing priorities Ability to work both independently and as part of a dispersed national team Experience of working collaboratively with internal and external stakeholders Confident use of IT systems, including databases, Google Workspace, and Microsoft Office Ability to work under pressure and respond effectively to changing demands Ability to maintain professional boundaries a
Accountant - Investment & Growth (Customer Experience) Organisation: Housing Plus Group Salary: £49,200 per annum Location: Telford / Hybrid Working (minimum one day per week in the office) Working Pattern: 36 hours per week Closing Date: Friday 7 August 2026 Final Interviews: Wednesday 26 August 2026 This is an exciting time to join Housing Plus Group. Following the merger of The Wrekin Housing Group and Housing Plus Group, the organisation has created a broader, strengthened group structure and is continuing to develop a modern, customer-focused and resilient Finance function. Housing Plus Group is seeking to appoint an Accountant - Investment & Growth (Customer Experience) as part of a wider campaign to recruit six key roles into its Finance function. This is a critical appointment supporting the financial management of asset management and planned programme delivery across Housing Plus Group. The role will help ensure the organisation has the financial insight, controls and business partnering capability required to support customers, colleagues and communities. This is an excellent opportunity for an experienced finance professional with strong financial reporting, modelling, forecasting and business partnering skills who is looking to develop specialist expertise within asset management, investment planning and long-term financial sustainability. The successful candidate will work closely with investment and asset management teams, helping budget holders understand financial performance, identify risks and opportunities, support business cases and contribute to transformation projects. About Housing Plus Group Housing Plus Group is a major housing provider operating across Shropshire, Staffordshire and Telford & Wrekin. Following the merger of The Wrekin Housing Group and Housing Plus Group in January 2025, the organisation became one of the largest social housing providers in the West Midlands, managing approximately 33,000 homes and maintaining a significant regional presence. The organisation provides affordable homes, repairs and maintenance services, care and support services, community investment programmes and new housing developments. Housing Plus Group's priorities include listening to customers, improving services, investing in existing homes, growing capacity to build more homes, remaining connected to local communities and creating opportunities for colleagues. The Role Reporting to the Finance Manager - Investment & Growth (Customer Experience), the Accountant will play an important role in supporting Housing Plus Group's investment, growth and asset management activities. The role combines financial management, forecasting, modelling, component accounting, business partnering and investment planning responsibilities, helping to ensure financial decisions are supported by accurate information and robust analysis. The successful candidate will work closely with Asset Management, Investment & Growth and Finance colleagues to provide insight, challenge and support across a number of strategically important programmes. Key Areas of Responsibility Will Include: Supporting the preparation of accurate and timely management accounts for the asset management business stream. Providing business partnering support to budget holders and operational managers. Supporting planned programme delivery through financial analysis and reporting. Assisting with budget setting, forecasting and financial planning activities. Supporting year-end processes, audit preparation and statutory reporting requirements. Providing financial modelling support for investment decisions and strategic planning. Supporting component accounting and asset-related financial reporting. Preparing information for business cases, service reviews and transformation projects. Supporting financial controls, compliance and governance requirements. Helping improve data quality, reporting accuracy and financial insight. Managing and developing a small team of Assistant Accountants / Finance Business Partners. Supporting continuous improvement across systems, processes and reporting. About You We are looking for a finance professional who can combine strong technical financial capability with excellent stakeholder engagement and analytical skills. You Will Need To Demonstrate: A recognised professional accounting qualification such as ACA, ACCA or CIMA, or a minimum of three years' experience within a senior finance role alongside AAT qualification. Strong technical accounting expertise. Advanced Excel skills. Experience of financial modelling, budgeting and forecasting. Strong financial reporting and analytical capability. Excellent communication and business partnering skills. Experience of working with large datasets and complex financial information. The ability to communicate financial information clearly to non-finance stakeholders. A proactive and solutions-focused mindset. The ability to work independently and meet deadlines. A commitment to equality, diversity and inclusion. Experience of working with Asset Management teams, planned investment programmes or component accounting would be particularly advantageous. How to Apply To apply, please submit a comprehensive CV and a one-page supporting statement outlining your motivation for applying, how your experience aligns with the requirements of the role, and the value you would bring to Housing Plus Group. For an informal and confidential discussion, please contact John Lavictoire John is leading this campaign on behalf of Housing Plus Group and would be pleased to discuss the role, expectations and process in more detail.
Aug 06, 2026
Full time
Accountant - Investment & Growth (Customer Experience) Organisation: Housing Plus Group Salary: £49,200 per annum Location: Telford / Hybrid Working (minimum one day per week in the office) Working Pattern: 36 hours per week Closing Date: Friday 7 August 2026 Final Interviews: Wednesday 26 August 2026 This is an exciting time to join Housing Plus Group. Following the merger of The Wrekin Housing Group and Housing Plus Group, the organisation has created a broader, strengthened group structure and is continuing to develop a modern, customer-focused and resilient Finance function. Housing Plus Group is seeking to appoint an Accountant - Investment & Growth (Customer Experience) as part of a wider campaign to recruit six key roles into its Finance function. This is a critical appointment supporting the financial management of asset management and planned programme delivery across Housing Plus Group. The role will help ensure the organisation has the financial insight, controls and business partnering capability required to support customers, colleagues and communities. This is an excellent opportunity for an experienced finance professional with strong financial reporting, modelling, forecasting and business partnering skills who is looking to develop specialist expertise within asset management, investment planning and long-term financial sustainability. The successful candidate will work closely with investment and asset management teams, helping budget holders understand financial performance, identify risks and opportunities, support business cases and contribute to transformation projects. About Housing Plus Group Housing Plus Group is a major housing provider operating across Shropshire, Staffordshire and Telford & Wrekin. Following the merger of The Wrekin Housing Group and Housing Plus Group in January 2025, the organisation became one of the largest social housing providers in the West Midlands, managing approximately 33,000 homes and maintaining a significant regional presence. The organisation provides affordable homes, repairs and maintenance services, care and support services, community investment programmes and new housing developments. Housing Plus Group's priorities include listening to customers, improving services, investing in existing homes, growing capacity to build more homes, remaining connected to local communities and creating opportunities for colleagues. The Role Reporting to the Finance Manager - Investment & Growth (Customer Experience), the Accountant will play an important role in supporting Housing Plus Group's investment, growth and asset management activities. The role combines financial management, forecasting, modelling, component accounting, business partnering and investment planning responsibilities, helping to ensure financial decisions are supported by accurate information and robust analysis. The successful candidate will work closely with Asset Management, Investment & Growth and Finance colleagues to provide insight, challenge and support across a number of strategically important programmes. Key Areas of Responsibility Will Include: Supporting the preparation of accurate and timely management accounts for the asset management business stream. Providing business partnering support to budget holders and operational managers. Supporting planned programme delivery through financial analysis and reporting. Assisting with budget setting, forecasting and financial planning activities. Supporting year-end processes, audit preparation and statutory reporting requirements. Providing financial modelling support for investment decisions and strategic planning. Supporting component accounting and asset-related financial reporting. Preparing information for business cases, service reviews and transformation projects. Supporting financial controls, compliance and governance requirements. Helping improve data quality, reporting accuracy and financial insight. Managing and developing a small team of Assistant Accountants / Finance Business Partners. Supporting continuous improvement across systems, processes and reporting. About You We are looking for a finance professional who can combine strong technical financial capability with excellent stakeholder engagement and analytical skills. You Will Need To Demonstrate: A recognised professional accounting qualification such as ACA, ACCA or CIMA, or a minimum of three years' experience within a senior finance role alongside AAT qualification. Strong technical accounting expertise. Advanced Excel skills. Experience of financial modelling, budgeting and forecasting. Strong financial reporting and analytical capability. Excellent communication and business partnering skills. Experience of working with large datasets and complex financial information. The ability to communicate financial information clearly to non-finance stakeholders. A proactive and solutions-focused mindset. The ability to work independently and meet deadlines. A commitment to equality, diversity and inclusion. Experience of working with Asset Management teams, planned investment programmes or component accounting would be particularly advantageous. How to Apply To apply, please submit a comprehensive CV and a one-page supporting statement outlining your motivation for applying, how your experience aligns with the requirements of the role, and the value you would bring to Housing Plus Group. For an informal and confidential discussion, please contact John Lavictoire John is leading this campaign on behalf of Housing Plus Group and would be pleased to discuss the role, expectations and process in more detail.
Property Operations Manager 6-Month Contract Inside IR35 competitive day rate Home based with occasional site meetings across the region- Worcester/Gloucestershire/West midlands Are you an experienced senior property professional with a passion for building strategic partnerships and delivering exceptional housing services? A national housing association are recruiting an experienced Property Operations Manager to join a leading housing provider on an initial 6-month contract . This is a fantastic opportunity to play a pivotal role in shaping the delivery of responsive repairs, planned investment, major works, voids and estate services while developing long-term, high-performing contractor partnerships. The Role Reporting to the Assistant Director of Responsive Repairs & Capital Investment , you will provide operational leadership across a regional portfolio, ensuring high-quality, customer-focused services are delivered safely, efficiently and in line with organisational objectives. You will lead a team of Partnering Surveyors while working collaboratively with contractors, residents and senior stakeholders to drive service excellence, value for money and continuous improvement. Key Responsibilities Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services. Build and maintain long-term strategic partnerships with key contractors and supply chain partners. Drive contractor performance through effective contract management, KPI monitoring and continuous improvement. Champion customer-focused service delivery, ensuring residents remain at the heart of decision making. Embed organisational values across all partnership arrangements. Develop innovative ways of working to improve efficiency, reduce costs and maximise social value. Support procurement, mobilisation and ongoing performance management of new contractors. Manage regional budgets and ensure services are delivered within agreed financial parameters. Ensure full compliance with statutory, contractual and regulatory requirements. Produce performance reports and strategic insights for senior leadership. About You We're looking for someone who can demonstrate: Extensive experience managing strategic contractor partnerships within social housing. Strong knowledge of responsive repairs, planned maintenance, major works and voids. Experience leading geographically dispersed surveying or operational teams. Excellent stakeholder management skills with the ability to influence at all levels. Experience managing large operational budgets and driving value for money. Knowledge of construction contracts, building defects, housing maintenance and compliance. A proven track record of delivering service improvements, innovation and customer satisfaction. HND (or equivalent) in Construction, Building Surveying, Property, Housing or a related discipline. Full UK Driving Licence. To apply for this position please submit your CV, or contact Harvey Baker on
Aug 06, 2026
Contractor
Property Operations Manager 6-Month Contract Inside IR35 competitive day rate Home based with occasional site meetings across the region- Worcester/Gloucestershire/West midlands Are you an experienced senior property professional with a passion for building strategic partnerships and delivering exceptional housing services? A national housing association are recruiting an experienced Property Operations Manager to join a leading housing provider on an initial 6-month contract . This is a fantastic opportunity to play a pivotal role in shaping the delivery of responsive repairs, planned investment, major works, voids and estate services while developing long-term, high-performing contractor partnerships. The Role Reporting to the Assistant Director of Responsive Repairs & Capital Investment , you will provide operational leadership across a regional portfolio, ensuring high-quality, customer-focused services are delivered safely, efficiently and in line with organisational objectives. You will lead a team of Partnering Surveyors while working collaboratively with contractors, residents and senior stakeholders to drive service excellence, value for money and continuous improvement. Key Responsibilities Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services. Build and maintain long-term strategic partnerships with key contractors and supply chain partners. Drive contractor performance through effective contract management, KPI monitoring and continuous improvement. Champion customer-focused service delivery, ensuring residents remain at the heart of decision making. Embed organisational values across all partnership arrangements. Develop innovative ways of working to improve efficiency, reduce costs and maximise social value. Support procurement, mobilisation and ongoing performance management of new contractors. Manage regional budgets and ensure services are delivered within agreed financial parameters. Ensure full compliance with statutory, contractual and regulatory requirements. Produce performance reports and strategic insights for senior leadership. About You We're looking for someone who can demonstrate: Extensive experience managing strategic contractor partnerships within social housing. Strong knowledge of responsive repairs, planned maintenance, major works and voids. Experience leading geographically dispersed surveying or operational teams. Excellent stakeholder management skills with the ability to influence at all levels. Experience managing large operational budgets and driving value for money. Knowledge of construction contracts, building defects, housing maintenance and compliance. A proven track record of delivering service improvements, innovation and customer satisfaction. HND (or equivalent) in Construction, Building Surveying, Property, Housing or a related discipline. Full UK Driving Licence. To apply for this position please submit your CV, or contact Harvey Baker on
Nightstop Coordinator If you re ready to make a real difference and thrive in a team that supports your growth, we d love you to join the team. Location: Manchester - Nightstop Salary: £30,943 per annum Closing date: 02 August, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Nightstop Coordinator Greater Manchester Help young people facing homelessness find a safe place to stay and a pathway to a brighter future. As a Nightstop Coordinator, you'll be at the heart of a life-changing service assessing referrals, coordinating emergency placements, supporting young people into longer-term accommodation, and ensuring the safety and wellbeing of guests and volunteer hosts. We're looking for a proactive and compassionate professional with experience supporting vulnerable people, strong safeguarding and risk assessment skills, and the ability to build positive relationships with partners, volunteers, and young people. You'll also recruit, train, and support volunteer hosts while promoting the service across local communities. Join an inclusive, values-led organisation that believes in the potential of every person. If you're organised, resilient, and motivated to make a real impact on young people's lives, we'd love to hear from you. Please note that this job opportunity is offered as a full-time (37.5 hours per week), permanent role. In this role, you will: Supporting Young People Act as the first point of contact for people experiencing homelessness and referral partners, providing advice and signposting Conduct needs and risk assessments with potential Nightstop guests Coordinate and manage the logistics of each placement with volunteer hosts Work proactively with guests and partner agencies to identify longer-term accommodation options Provide ongoing support to guests and volunteers, including participation in a 24-hour on-call rota Ensure the safety and wellbeing of all guests and volunteers at all times Comply with data protection and information-sharing protocols Lead on safeguarding actions to protect people with an identified risk Volunteer Recruitment, Promotion and Engagement Promote volunteer opportunities through community networks, local organisations, and online platforms Recruit and onboard volunteer hosts in line with safer recruitment practices, including interviews, references, DBS checks, and travelling to complete home assessments in line with lone working procedures Assess and make recommendations on applicants suitability and contribute to decision-making processes Deliver training, supervision, forums, celebration events and ongoing support to volunteers Build strong relationships with hosts to support retention, motivation, and engagement Act as a key point of contact for volunteers, providing guidance and problem-solving support Maintain regular communication with volunteers, including updates, development opportunities, and networking events Marketing and Stakeholder Management Develop and maintain effective partnerships with statutory and voluntary sector organisations Work collaboratively with partners to support young people s outcomes Arrange and attend community events and meetings to promote the Nightstop service Represent the organisation confidently, speaking clearly and effectively about youth homelessness and the impact of the service Support development of client and volunteer stories for communications and fundraising Proactively promote the Nightstop service to engage our wider communities, delivering awareness sessions encouraging volunteer engagement Administration Maintain accurate and up-to-date records for all guests and volunteers Contribute to monitoring, reporting, and data collection Support financial processes, including payments and record-keeping Other Work collaboratively and effectively as part of the wider team with regular travel nationally for team meetings Actively participate in regular supervision, appraisals, caseload reviews and team meetings with your line manager and the wider team Work within the principles of Trauma Informed Practices, and apply this to your daily work young people, volunteers and also within the team Participate in an on-call rota, including evenings and weekends (additional on-call allowance is paid) Provide out-of-hours support when required Undertake further duties as commensurate to the role, in line with Depaul Policies and Procedures and as identified by your line manager About You When completing your application form please address all the points set out below. Knowledge and Experience Experience of working with vulnerable people or those experiencing homelessness and the challenges they face Experience of managing volunteers, including promoting opportunities, recruitment, onboarding and retention in line with safer recruitment practices Knowledge of housing and homelessness legislation, including welfare entitlements Experience of completing and implementing risk assessments Strong understanding and experience of implementing safeguarding principles and procedures Skills and Abilities Excellent communication skills both in person and remotely including the ability to deliver training to volunteers, present to a variety of audiences and speak publicly Strong organisational and administrative skills, with the ability to manage competing priorities Ability to work both independently and as part of a dispersed national team Experience of working collaboratively with internal and external stakeholders Confident use of IT systems, including databases, Google Workspace, and Microsoft Office Ability to work under pressure and respond effectively to changing demands Ability to maintain professional boundaries and promote this in others What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support My Journey from Volunteer to Manager When I moved to the UK in 2013, I joined the charity through a one-year European Voluntary Service placement, supporting vulnerable and homeless young people in a drop-in café. It didn't take long for me to connect with the organisation's mission and values, and I quickly realised that I wanted to build my career in an organisation dedicated to making a real difference. They recognised not only my commitment but also my background in social work and passion for supporting others. At the end of my volunteering placement, I secured a role as a Nightstop Project Worker, where I spent four years delivering emergency accommodation services across 12 local authority areas and training volunteers who played a vital role in supporting young people in crisis. One of the charity s greatest strengths is its commitment to developing its people. Throughout my career, I was encouraged to expand my skills through leadership and management training, while being given the trust and autonomy to take on new challenges. This investment in my growth led to promotions first to Prevention Services Manager for the North East and Cumbria, and later to National Prevention Services Manager. Today, I lead a dedicated team delivering family mediation, emergency accommodation, and housing advice services that help prevent youth homelessness across the country. My progression from volunteer to national service manager reflects the opportunities, support, and belief that the organisation invests in its people. If you're looking for a place where your development is genuinely valued, your ambitions are supported, and your work creates lasting impact, this is a truly rewarding place to build your career. Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About the Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born click apply for full job details
Aug 06, 2026
Full time
Nightstop Coordinator If you re ready to make a real difference and thrive in a team that supports your growth, we d love you to join the team. Location: Manchester - Nightstop Salary: £30,943 per annum Closing date: 02 August, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Nightstop Coordinator Greater Manchester Help young people facing homelessness find a safe place to stay and a pathway to a brighter future. As a Nightstop Coordinator, you'll be at the heart of a life-changing service assessing referrals, coordinating emergency placements, supporting young people into longer-term accommodation, and ensuring the safety and wellbeing of guests and volunteer hosts. We're looking for a proactive and compassionate professional with experience supporting vulnerable people, strong safeguarding and risk assessment skills, and the ability to build positive relationships with partners, volunteers, and young people. You'll also recruit, train, and support volunteer hosts while promoting the service across local communities. Join an inclusive, values-led organisation that believes in the potential of every person. If you're organised, resilient, and motivated to make a real impact on young people's lives, we'd love to hear from you. Please note that this job opportunity is offered as a full-time (37.5 hours per week), permanent role. In this role, you will: Supporting Young People Act as the first point of contact for people experiencing homelessness and referral partners, providing advice and signposting Conduct needs and risk assessments with potential Nightstop guests Coordinate and manage the logistics of each placement with volunteer hosts Work proactively with guests and partner agencies to identify longer-term accommodation options Provide ongoing support to guests and volunteers, including participation in a 24-hour on-call rota Ensure the safety and wellbeing of all guests and volunteers at all times Comply with data protection and information-sharing protocols Lead on safeguarding actions to protect people with an identified risk Volunteer Recruitment, Promotion and Engagement Promote volunteer opportunities through community networks, local organisations, and online platforms Recruit and onboard volunteer hosts in line with safer recruitment practices, including interviews, references, DBS checks, and travelling to complete home assessments in line with lone working procedures Assess and make recommendations on applicants suitability and contribute to decision-making processes Deliver training, supervision, forums, celebration events and ongoing support to volunteers Build strong relationships with hosts to support retention, motivation, and engagement Act as a key point of contact for volunteers, providing guidance and problem-solving support Maintain regular communication with volunteers, including updates, development opportunities, and networking events Marketing and Stakeholder Management Develop and maintain effective partnerships with statutory and voluntary sector organisations Work collaboratively with partners to support young people s outcomes Arrange and attend community events and meetings to promote the Nightstop service Represent the organisation confidently, speaking clearly and effectively about youth homelessness and the impact of the service Support development of client and volunteer stories for communications and fundraising Proactively promote the Nightstop service to engage our wider communities, delivering awareness sessions encouraging volunteer engagement Administration Maintain accurate and up-to-date records for all guests and volunteers Contribute to monitoring, reporting, and data collection Support financial processes, including payments and record-keeping Other Work collaboratively and effectively as part of the wider team with regular travel nationally for team meetings Actively participate in regular supervision, appraisals, caseload reviews and team meetings with your line manager and the wider team Work within the principles of Trauma Informed Practices, and apply this to your daily work young people, volunteers and also within the team Participate in an on-call rota, including evenings and weekends (additional on-call allowance is paid) Provide out-of-hours support when required Undertake further duties as commensurate to the role, in line with Depaul Policies and Procedures and as identified by your line manager About You When completing your application form please address all the points set out below. Knowledge and Experience Experience of working with vulnerable people or those experiencing homelessness and the challenges they face Experience of managing volunteers, including promoting opportunities, recruitment, onboarding and retention in line with safer recruitment practices Knowledge of housing and homelessness legislation, including welfare entitlements Experience of completing and implementing risk assessments Strong understanding and experience of implementing safeguarding principles and procedures Skills and Abilities Excellent communication skills both in person and remotely including the ability to deliver training to volunteers, present to a variety of audiences and speak publicly Strong organisational and administrative skills, with the ability to manage competing priorities Ability to work both independently and as part of a dispersed national team Experience of working collaboratively with internal and external stakeholders Confident use of IT systems, including databases, Google Workspace, and Microsoft Office Ability to work under pressure and respond effectively to changing demands Ability to maintain professional boundaries and promote this in others What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support My Journey from Volunteer to Manager When I moved to the UK in 2013, I joined the charity through a one-year European Voluntary Service placement, supporting vulnerable and homeless young people in a drop-in café. It didn't take long for me to connect with the organisation's mission and values, and I quickly realised that I wanted to build my career in an organisation dedicated to making a real difference. They recognised not only my commitment but also my background in social work and passion for supporting others. At the end of my volunteering placement, I secured a role as a Nightstop Project Worker, where I spent four years delivering emergency accommodation services across 12 local authority areas and training volunteers who played a vital role in supporting young people in crisis. One of the charity s greatest strengths is its commitment to developing its people. Throughout my career, I was encouraged to expand my skills through leadership and management training, while being given the trust and autonomy to take on new challenges. This investment in my growth led to promotions first to Prevention Services Manager for the North East and Cumbria, and later to National Prevention Services Manager. Today, I lead a dedicated team delivering family mediation, emergency accommodation, and housing advice services that help prevent youth homelessness across the country. My progression from volunteer to national service manager reflects the opportunities, support, and belief that the organisation invests in its people. If you're looking for a place where your development is genuinely valued, your ambitions are supported, and your work creates lasting impact, this is a truly rewarding place to build your career. Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About the Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born click apply for full job details
Housing Officer Our vision is to create communities where everyone has a safe home in a place where they're proud to live. We're big and we're local. Residents are at the heart of all we do and we use our size to influence positive change in the areas where we operate. It's also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, you'll embrace our Values to inspire others as well as yourself to be • Honest • Efficient • Accountable • Respectful • Trusted You'll demonstrate our HEART values in your behaviours. You'll: • Be authentic, open and transparent in your actions and words • Believe that by working together we accomplish more, and work hard every day to improve services, efficiency and value for money. • Take responsibility for delivering excellence and own your own actions. • Embrace difference, and put our residents, colleagues and our partners are at the heart of all you do. • Do what you say you will and be relied upon to keep your promises. And, of course, show commitment to our approach to Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing. The role The regional housing teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. You will be responsible for supporting tenants through the tenancy. Being professionally curious every day and for ensuring we know who our residents are. And taking action to ensure their wellbeing, welfare and health and safety are addressed. You'll deliver a great service, excellent housing advice and support. You'll be empathetic, polite, courteous, and hard working as well as proactively resolving issues when you find them, in a safe and efficient manner. You will take ownership and responsibility for delivering a variety of housing management tasks, to consistently meet KPI's and operational targets. Collaboration with internal teams will be essential in your role, as you work together to improve resident satisfaction and ensure a seamless and integrated approach to service delivery. You will work with the Area Housing Manager to maintain external relationships with key partners including the Local Authorities, statutory and voluntary agencies. You will deliver a service in line with policy and procedures and to agreed performance standards. The location You will work from a main office or hub and will spend much of your time out on site, visiting estates and seeing residents in their homes. You can work in a hybrid way, making use of our hubs, estate and scheme offices and some of the week working from home subject to business need. What you'll be doing: • Provide an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks. • Settle residents into their new homes and visit residents on a regular targeted and proactive basis, ensuring tenancy conditions are met and properties are maintained to a good standard. • Complete welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners. • Work proactively with customers, manging expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord. Managing complex cases through to completion • Carry out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators. • Support with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions. • Attend court and prepare contracts, notices and legal papers on tenancy breach issue. • Attend multi-agency partnership meetings • Support our safeguarding obligations by applying professional curiosity and reporting concerns to the specialist teams. • Support and collaborate with colleagues who deal with tenancy fraud. • Prevent non-essential visits by offering a comprehensive, responsive, high quality housing management service using alternative methods of contact. • Provide a holistic approach to resident contact, identify opportunities to carrying out tasks on behalf of other teams, and/or support residents into services to improve health and wellbeing, employment, education and training. • Ensure residents are safe in their homes, working with other teams to provide access to resident's homes as required. Ensure FRA actions are completed and carrying out PEEPS and PCFRA's as required. • Carrying out a programme of tenancy audits so we know who our residents are and identifying support needs. • Assist the income management team in ensuring rental and service charge income is maximised and recovered. • Work in conjunction with the Risk Management framework, encompassing Health and Safety, Data Protection and demonstrate effective controls and compliance with all statutory, regulatory and policy requirements relating to the management of the business. • You'll maintain a detailed knowledge of current legislation, available technology, data protection changes, regulatory framework, and best practice, understanding the implications this has on service, where there are specific service/financial implications. What you'll need: Knowledge and experience • Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement. • Proven experience of following processes, using initiative, and delivering excellent customer service.
Aug 06, 2026
Contractor
Housing Officer Our vision is to create communities where everyone has a safe home in a place where they're proud to live. We're big and we're local. Residents are at the heart of all we do and we use our size to influence positive change in the areas where we operate. It's also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, you'll embrace our Values to inspire others as well as yourself to be • Honest • Efficient • Accountable • Respectful • Trusted You'll demonstrate our HEART values in your behaviours. You'll: • Be authentic, open and transparent in your actions and words • Believe that by working together we accomplish more, and work hard every day to improve services, efficiency and value for money. • Take responsibility for delivering excellence and own your own actions. • Embrace difference, and put our residents, colleagues and our partners are at the heart of all you do. • Do what you say you will and be relied upon to keep your promises. And, of course, show commitment to our approach to Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing. The role The regional housing teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. You will be responsible for supporting tenants through the tenancy. Being professionally curious every day and for ensuring we know who our residents are. And taking action to ensure their wellbeing, welfare and health and safety are addressed. You'll deliver a great service, excellent housing advice and support. You'll be empathetic, polite, courteous, and hard working as well as proactively resolving issues when you find them, in a safe and efficient manner. You will take ownership and responsibility for delivering a variety of housing management tasks, to consistently meet KPI's and operational targets. Collaboration with internal teams will be essential in your role, as you work together to improve resident satisfaction and ensure a seamless and integrated approach to service delivery. You will work with the Area Housing Manager to maintain external relationships with key partners including the Local Authorities, statutory and voluntary agencies. You will deliver a service in line with policy and procedures and to agreed performance standards. The location You will work from a main office or hub and will spend much of your time out on site, visiting estates and seeing residents in their homes. You can work in a hybrid way, making use of our hubs, estate and scheme offices and some of the week working from home subject to business need. What you'll be doing: • Provide an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks. • Settle residents into their new homes and visit residents on a regular targeted and proactive basis, ensuring tenancy conditions are met and properties are maintained to a good standard. • Complete welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners. • Work proactively with customers, manging expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord. Managing complex cases through to completion • Carry out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators. • Support with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions. • Attend court and prepare contracts, notices and legal papers on tenancy breach issue. • Attend multi-agency partnership meetings • Support our safeguarding obligations by applying professional curiosity and reporting concerns to the specialist teams. • Support and collaborate with colleagues who deal with tenancy fraud. • Prevent non-essential visits by offering a comprehensive, responsive, high quality housing management service using alternative methods of contact. • Provide a holistic approach to resident contact, identify opportunities to carrying out tasks on behalf of other teams, and/or support residents into services to improve health and wellbeing, employment, education and training. • Ensure residents are safe in their homes, working with other teams to provide access to resident's homes as required. Ensure FRA actions are completed and carrying out PEEPS and PCFRA's as required. • Carrying out a programme of tenancy audits so we know who our residents are and identifying support needs. • Assist the income management team in ensuring rental and service charge income is maximised and recovered. • Work in conjunction with the Risk Management framework, encompassing Health and Safety, Data Protection and demonstrate effective controls and compliance with all statutory, regulatory and policy requirements relating to the management of the business. • You'll maintain a detailed knowledge of current legislation, available technology, data protection changes, regulatory framework, and best practice, understanding the implications this has on service, where there are specific service/financial implications. What you'll need: Knowledge and experience • Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement. • Proven experience of following processes, using initiative, and delivering excellent customer service.
