IT Support Analyst Newcastle-under-Lyme (ST5) Permanent 28,000 - 32,000 DOE Looking to take the next step in your IT career? We're excited to be partnering with a well-established and growing organisation that is investing heavily in its technology function. As part of their continued expansion, they're seeking a proactive and customer-focused IT Support Analyst to join their team. This is an excellent opportunity to become a key member of a supportive IT department, where you'll play a vital role in ensuring colleagues across the business receive exceptional technical support. If you enjoy solving problems, helping others, and working in a fast-paced environment, we'd love to hear from you. What you'll be doing: Acting as the first point of contact for all IT-related queries and technical issues Diagnosing, triaging and resolving hardware, software and system issues Providing proactive support to minimise downtime and maintain business continuity Monitoring system performance and escalating complex issues where required Maintaining accurate records of incidents, requests and resolutions Assisting with the maintenance and updating of desktop applications and network infrastructure Supporting system upgrades, deployments and rollout projects Working within agreed service levels and ensuring a high standard of customer service What we're looking for: Previous experience in an IT Support, Service Desk or Technical Support role Strong knowledge of Microsoft Windows (Client and Server environments) Experience with Microsoft 365 and Active Directory Good understanding of networking technologies, including LAN, WAN and Wi-Fi Excellent communication and problem-solving skills A professional, customer-focused approach with a passion for delivering outstanding support What's in it for you? 25 days holiday, plus bank holidays Genuine opportunities for career progression and professional development Exposure to a broad range of technologies and projects A collaborative and supportive working environment where your contribution is valued Competitive salary of 28,000 - 32,000 depending on experience If you're looking for a role where you can develop your technical skills, make a real impact, and build a long-term career, we'd love to hear from you. If you are interested in this role or would like to know more about the position, please forward your CV. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn for updates, recruitment information, new vacancies and more!
Aug 05, 2026
Full time
IT Support Analyst Newcastle-under-Lyme (ST5) Permanent 28,000 - 32,000 DOE Looking to take the next step in your IT career? We're excited to be partnering with a well-established and growing organisation that is investing heavily in its technology function. As part of their continued expansion, they're seeking a proactive and customer-focused IT Support Analyst to join their team. This is an excellent opportunity to become a key member of a supportive IT department, where you'll play a vital role in ensuring colleagues across the business receive exceptional technical support. If you enjoy solving problems, helping others, and working in a fast-paced environment, we'd love to hear from you. What you'll be doing: Acting as the first point of contact for all IT-related queries and technical issues Diagnosing, triaging and resolving hardware, software and system issues Providing proactive support to minimise downtime and maintain business continuity Monitoring system performance and escalating complex issues where required Maintaining accurate records of incidents, requests and resolutions Assisting with the maintenance and updating of desktop applications and network infrastructure Supporting system upgrades, deployments and rollout projects Working within agreed service levels and ensuring a high standard of customer service What we're looking for: Previous experience in an IT Support, Service Desk or Technical Support role Strong knowledge of Microsoft Windows (Client and Server environments) Experience with Microsoft 365 and Active Directory Good understanding of networking technologies, including LAN, WAN and Wi-Fi Excellent communication and problem-solving skills A professional, customer-focused approach with a passion for delivering outstanding support What's in it for you? 25 days holiday, plus bank holidays Genuine opportunities for career progression and professional development Exposure to a broad range of technologies and projects A collaborative and supportive working environment where your contribution is valued Competitive salary of 28,000 - 32,000 depending on experience If you're looking for a role where you can develop your technical skills, make a real impact, and build a long-term career, we'd love to hear from you. If you are interested in this role or would like to know more about the position, please forward your CV. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn for updates, recruitment information, new vacancies and more!
We're looking for a BI Developer to join the Child Maintenance Service (CMS) Data Team within DWP Digital. You'll be part of a multidisciplinary team responsible for delivering the reporting, dashboards and data products that help CMS improve services and make evidence-based decisions that support children and families across the UK. As a BI Developer, you'll use modern technologies including Power BI, SQL and cloud-based data platforms to create high-quality reporting solutions for operational teams, analysts and senior stakeholders. You'll play a key role in transforming complex data into actionable insight, helping colleagues identify trends, manage risks and improve service delivery. This is a unique opportunity to join a team investing heavily in modern data capabilities, including the migration of existing solutions to cloud technologies. You'll work alongside data engineers, analysts and delivery specialists in an environment where your work will have a direct impact on both organisational performance and the lives of the people who rely on our services. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Strong experience developing dashboards, reports and visualisations using Power BI. Experience using SQL and Python to analyse, transform and work with large and complex datasets. Ability to investigate complex technical or data issues and find effective solutions. Strong communication skills, with the ability to build relationships and explain technical issues clearly to non-technical colleagues. Good understanding of data engineering principles, with experience supporting and developing less experienced team members through coaching or mentoring You and your role As a BI Developer you'll help shape how the Child Maintenance Service uses data to make better decisions, improve operational performance and deliver better outcomes for the children and families who rely on its services. Your dashboards and reporting products will provide critical insight to operational teams, analysts and senior leaders, helping them understand what's happening across the service and where improvements can be made. Working within a cross-functional team of around 30, you'll contribute to the design and delivery of robust, scalable reporting solutions. You'll have the autonomy to take ownership of your products throughout their lifecycle, from initial requirements and development through to optimisation, support and continuous improvement. A significant part of your role will involve developing and maintaining interactive Power BI dashboards and reports, ensuring data is accurate, accessible and provides real business value. You'll help monitor and maintain datasets, improve performance, troubleshoot issues and ensure stakeholders have access to reliable information when they need it most. You'll also contribute to the team's wider transformation agenda as it continues its journey towards modern cloud-based technologies. Working with tools across the existing and strategic data platform, you'll have opportunities to broaden your technical expertise while helping deliver innovative solutions that support one of the most important public services in government. Details. Wages. Perks. Location: You'll join us in our brilliant digital hub in Newcastle upon Tyne Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £54,813. That's £46,547 salary plus a Digital Allowance of up to £8,266 subject to our assessment of your capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. Click APPLY for more information and to start your application.
Aug 05, 2026
Full time
We're looking for a BI Developer to join the Child Maintenance Service (CMS) Data Team within DWP Digital. You'll be part of a multidisciplinary team responsible for delivering the reporting, dashboards and data products that help CMS improve services and make evidence-based decisions that support children and families across the UK. As a BI Developer, you'll use modern technologies including Power BI, SQL and cloud-based data platforms to create high-quality reporting solutions for operational teams, analysts and senior stakeholders. You'll play a key role in transforming complex data into actionable insight, helping colleagues identify trends, manage risks and improve service delivery. This is a unique opportunity to join a team investing heavily in modern data capabilities, including the migration of existing solutions to cloud technologies. You'll work alongside data engineers, analysts and delivery specialists in an environment where your work will have a direct impact on both organisational performance and the lives of the people who rely on our services. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Strong experience developing dashboards, reports and visualisations using Power BI. Experience using SQL and Python to analyse, transform and work with large and complex datasets. Ability to investigate complex technical or data issues and find effective solutions. Strong communication skills, with the ability to build relationships and explain technical issues clearly to non-technical colleagues. Good understanding of data engineering principles, with experience supporting and developing less experienced team members through coaching or mentoring You and your role As a BI Developer you'll help shape how the Child Maintenance Service uses data to make better decisions, improve operational performance and deliver better outcomes for the children and families who rely on its services. Your dashboards and reporting products will provide critical insight to operational teams, analysts and senior leaders, helping them understand what's happening across the service and where improvements can be made. Working within a cross-functional team of around 30, you'll contribute to the design and delivery of robust, scalable reporting solutions. You'll have the autonomy to take ownership of your products throughout their lifecycle, from initial requirements and development through to optimisation, support and continuous improvement. A significant part of your role will involve developing and maintaining interactive Power BI dashboards and reports, ensuring data is accurate, accessible and provides real business value. You'll help monitor and maintain datasets, improve performance, troubleshoot issues and ensure stakeholders have access to reliable information when they need it most. You'll also contribute to the team's wider transformation agenda as it continues its journey towards modern cloud-based technologies. Working with tools across the existing and strategic data platform, you'll have opportunities to broaden your technical expertise while helping deliver innovative solutions that support one of the most important public services in government. Details. Wages. Perks. Location: You'll join us in our brilliant digital hub in Newcastle upon Tyne Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £54,813. That's £46,547 salary plus a Digital Allowance of up to £8,266 subject to our assessment of your capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. Click APPLY for more information and to start your application.
Data Engineer Programme - No Experience Required This is a self-funded career programme with a guaranteed job on completion or 100% of your course fees back Train. Certify. Get Hired. Are you looking to start a career in data but don't know where to begin? The demand for Data Analysts has grown by 20% annually, with experienced professionals earning salaries upwards of £58,000. In today's digital world, data is critical to business decision-making, making the role of a Data Analyst indispensable. As skills shortages continue to grow, the demand for qualified entry-level professionals is on the rise. Newto Training's Data Analyst Career Programme is designed to help aspiring professionals gain the qualifications, practical experience and support needed to secure their first role in the industry. Whether you're looking for a complete career change, returning to work, leaving the Armed Forces, or seeking a future-proof career, we'll help you build the skills employers need. Please note: this is a self-funded programme costing around £190 per month How Our Career Programme Works: Over 100 hours of live instructor-led online training delivered by experienced industry professionals Three industry-recognised certifications (exam voucher and exam resit support included): Microsoft Power BI Data Analyst (PL-300) Microsoft Azure Data Fundamentals (DP-900) Microsoft Azure AI Fundamentals (AI-901) Practical, real-world project work designed to help you develop hands-on skills in Excel, SQL, Python and PowerBI Dedicated 1-to-1 tutor support throughout your learning journey CV support, interview preparation, and career coaching Access to our employer network and recruitment partners Starting Salaries Upon successful completion of the programme, we guarantee a starting salary of up to £40,000. Who Is This Programme For? This programme is designed for individuals with little or no previous experience. You may be: Looking for a career change A recent school, college or university leaver Currently working in another industry Leaving the Armed Forces Interested in technology and problem-solving The most important qualities are a willingness to learn, good communication skills and a genuine interest in changing your career. Please note: this is a self-funded programme costing around £190 per month Our Job Guarantee Successfully complete the programme and meet the agreed career support requirements, and we guarantee you'll receive a job offer within 6 months. If not, we'll refund 100% of your course fees. Full T&Cs available. Ready to Start Your New Career? Click 'Apply Now' to speak with an Advisor and take the first step towards a rewarding career in one of the UK's fastest-growing sectors.
Aug 04, 2026
Full time
Data Engineer Programme - No Experience Required This is a self-funded career programme with a guaranteed job on completion or 100% of your course fees back Train. Certify. Get Hired. Are you looking to start a career in data but don't know where to begin? The demand for Data Analysts has grown by 20% annually, with experienced professionals earning salaries upwards of £58,000. In today's digital world, data is critical to business decision-making, making the role of a Data Analyst indispensable. As skills shortages continue to grow, the demand for qualified entry-level professionals is on the rise. Newto Training's Data Analyst Career Programme is designed to help aspiring professionals gain the qualifications, practical experience and support needed to secure their first role in the industry. Whether you're looking for a complete career change, returning to work, leaving the Armed Forces, or seeking a future-proof career, we'll help you build the skills employers need. Please note: this is a self-funded programme costing around £190 per month How Our Career Programme Works: Over 100 hours of live instructor-led online training delivered by experienced industry professionals Three industry-recognised certifications (exam voucher and exam resit support included): Microsoft Power BI Data Analyst (PL-300) Microsoft Azure Data Fundamentals (DP-900) Microsoft Azure AI Fundamentals (AI-901) Practical, real-world project work designed to help you develop hands-on skills in Excel, SQL, Python and PowerBI Dedicated 1-to-1 tutor support throughout your learning journey CV support, interview preparation, and career coaching Access to our employer network and recruitment partners Starting Salaries Upon successful completion of the programme, we guarantee a starting salary of up to £40,000. Who Is This Programme For? This programme is designed for individuals with little or no previous experience. You may be: Looking for a career change A recent school, college or university leaver Currently working in another industry Leaving the Armed Forces Interested in technology and problem-solving The most important qualities are a willingness to learn, good communication skills and a genuine interest in changing your career. Please note: this is a self-funded programme costing around £190 per month Our Job Guarantee Successfully complete the programme and meet the agreed career support requirements, and we guarantee you'll receive a job offer within 6 months. If not, we'll refund 100% of your course fees. Full T&Cs available. Ready to Start Your New Career? Click 'Apply Now' to speak with an Advisor and take the first step towards a rewarding career in one of the UK's fastest-growing sectors.
