Repairs Scheduler Location: Stratford Sector: Social Housing Pay Rate: £19.49 per hour (Umbrella) Contract Type: Temporary/Ongoing (potential Temp-Perm) Overview We are currently seeking an experienced Repairs Scheduler to join a busy Social Housing team based in Stratford. This is an excellent opportunity for a highly organised individual with experience in repairs scheduling, planning, or administration within a housing or property maintenance environment. The successful candidate will play a key role in coordinating repair and maintenance works, ensuring appointments are scheduled efficiently and that tenants receive a high standard of customer service throughout the process. Key Responsibilities Schedule and coordinate repair and maintenance appointments for operatives and contractors. Liaise with tenants, contractors, and internal teams to ensure works are arranged and completed efficiently. Monitor and manage repair jobs from initial booking through to completion. Update and maintain accurate records using scheduling and housing management systems. Respond to tenant enquiries and provide timely updates regarding repair appointments. Prioritise emergency and urgent repairs in line with service requirements. Ensure compliance with service level agreements and key performance indicators. Provide excellent customer service and resolve scheduling issues effectively. Person SpecificationEssential Requirements Previous experience in a Repairs Scheduler, Planner, Coordinator, or Administrative role. Experience working within Social Housing, Property Maintenance, Facilities Management, or a similar environment. Strong organisational and time-management skills. Excellent communication skills, both written and verbal. Ability to work effectively in a fast-paced office environment. Good IT skills, including experience using scheduling or housing management systems. Strong attention to detail and ability to manage multiple tasks simultaneously. Desirable Knowledge of responsive repairs and maintenance processes within Social Housing. Experience working with housing management or workforce scheduling software. Benefits Competitive pay rate of £19.49 per hour (Umbrella). Opportunity to work within a well-established Social Housing organisation. Ongoing temporary contract with potential for extension. Supportive and professional working environment. If you have the relevant experience and are interested in this opportunity, please apply with your updated CV.
Aug 05, 2026
Seasonal
Repairs Scheduler Location: Stratford Sector: Social Housing Pay Rate: £19.49 per hour (Umbrella) Contract Type: Temporary/Ongoing (potential Temp-Perm) Overview We are currently seeking an experienced Repairs Scheduler to join a busy Social Housing team based in Stratford. This is an excellent opportunity for a highly organised individual with experience in repairs scheduling, planning, or administration within a housing or property maintenance environment. The successful candidate will play a key role in coordinating repair and maintenance works, ensuring appointments are scheduled efficiently and that tenants receive a high standard of customer service throughout the process. Key Responsibilities Schedule and coordinate repair and maintenance appointments for operatives and contractors. Liaise with tenants, contractors, and internal teams to ensure works are arranged and completed efficiently. Monitor and manage repair jobs from initial booking through to completion. Update and maintain accurate records using scheduling and housing management systems. Respond to tenant enquiries and provide timely updates regarding repair appointments. Prioritise emergency and urgent repairs in line with service requirements. Ensure compliance with service level agreements and key performance indicators. Provide excellent customer service and resolve scheduling issues effectively. Person SpecificationEssential Requirements Previous experience in a Repairs Scheduler, Planner, Coordinator, or Administrative role. Experience working within Social Housing, Property Maintenance, Facilities Management, or a similar environment. Strong organisational and time-management skills. Excellent communication skills, both written and verbal. Ability to work effectively in a fast-paced office environment. Good IT skills, including experience using scheduling or housing management systems. Strong attention to detail and ability to manage multiple tasks simultaneously. Desirable Knowledge of responsive repairs and maintenance processes within Social Housing. Experience working with housing management or workforce scheduling software. Benefits Competitive pay rate of £19.49 per hour (Umbrella). Opportunity to work within a well-established Social Housing organisation. Ongoing temporary contract with potential for extension. Supportive and professional working environment. If you have the relevant experience and are interested in this opportunity, please apply with your updated CV.
Senior Repairs Coordinator Location: Basildon Job Type: Permanent Working Arrangement: Fully Office Based Salary: 28-30K About the Role We are currently seeking an experienced Senior Repairs Coordinator to join our growing team based in Basildon. This is a permanent, fully office-based position within a fast-paced social housing environment. The successful candidate will play a key role in managing and coordinating responsive repairs and maintenance works, ensuring high levels of customer service, operational efficiency, and compliance with client KPIs and SLAs. Previous social housing repairs experience is essential for this role. Key Responsibilities Coordinate and schedule responsive repair and maintenance works for operatives and subcontractors. Manage daily diaries to ensure maximum productivity and efficient planning. Act as the main point of contact for tenants, clients, and engineers regarding repair updates and appointments. Monitor works in progress and ensure jobs are completed within agreed timeframes and service levels. Escalate complex repairs and complaints where required. Support the management team with day-to-day operational oversight. Ensure all systems and records are accurately maintained and updated. Liaise closely with supervisors, planners, and contractors to resolve scheduling and operational issues. Monitor outstanding jobs and proactively drive completion. Assist in mentoring and supporting junior coordinators where required. Maintain excellent customer service standards at all times. Essential Experience & Skills Proven experience working within social housing repairs and maintenance. Previous experience in a Senior Repairs Coordinator, Repairs Planner, Scheduler, or similar role. Strong understanding of responsive repairs processes and scheduling systems. Experience managing high-volume workloads in a fast-paced environment. Excellent organisational and communication skills. Ability to prioritise workloads and problem-solve effectively. Strong IT skills including Microsoft Office and housing/repairs management systems. Ability to work well under pressure and meet deadlines.
Aug 05, 2026
Full time
Senior Repairs Coordinator Location: Basildon Job Type: Permanent Working Arrangement: Fully Office Based Salary: 28-30K About the Role We are currently seeking an experienced Senior Repairs Coordinator to join our growing team based in Basildon. This is a permanent, fully office-based position within a fast-paced social housing environment. The successful candidate will play a key role in managing and coordinating responsive repairs and maintenance works, ensuring high levels of customer service, operational efficiency, and compliance with client KPIs and SLAs. Previous social housing repairs experience is essential for this role. Key Responsibilities Coordinate and schedule responsive repair and maintenance works for operatives and subcontractors. Manage daily diaries to ensure maximum productivity and efficient planning. Act as the main point of contact for tenants, clients, and engineers regarding repair updates and appointments. Monitor works in progress and ensure jobs are completed within agreed timeframes and service levels. Escalate complex repairs and complaints where required. Support the management team with day-to-day operational oversight. Ensure all systems and records are accurately maintained and updated. Liaise closely with supervisors, planners, and contractors to resolve scheduling and operational issues. Monitor outstanding jobs and proactively drive completion. Assist in mentoring and supporting junior coordinators where required. Maintain excellent customer service standards at all times. Essential Experience & Skills Proven experience working within social housing repairs and maintenance. Previous experience in a Senior Repairs Coordinator, Repairs Planner, Scheduler, or similar role. Strong understanding of responsive repairs processes and scheduling systems. Experience managing high-volume workloads in a fast-paced environment. Excellent organisational and communication skills. Ability to prioritise workloads and problem-solve effectively. Strong IT skills including Microsoft Office and housing/repairs management systems. Ability to work well under pressure and meet deadlines.
Planner - Social Housing (Drainage & Groundworks) Based in Essex Permanent 30,000 - 35,000 per annum We are seeking an experienced and organised Planner to join our growing team within the social housing sector. The successful candidate will be responsible for planning and coordinating drainage and groundwork maintenance and repair works, ensuring operatives are scheduled efficiently while delivering an excellent service to clients and residents. This role requires someone with previous planning or scheduling experience within social housing and a strong understanding of drainage and groundwork operations. You will play a key role in ensuring works are completed within agreed service level agreements (SLAs), maximising productivity and maintaining high levels of customer satisfaction. Key Responsibilities Plan and schedule daily, weekly, and reactive drainage and groundwork works. Allocate jobs to engineers and operatives based on skill set, location, availability, and priority. Monitor workloads and adjust schedules to meet client KPIs and contractual SLAs. Liaise with site supervisors, contract managers, residents, and clients to ensure effective communication throughout each job. Respond to emergency and urgent repair requests, reprioritising workloads where required. Track job progress and update scheduling systems with accurate information. Coordinate follow-on works, materials, and specialist subcontractors where necessary. Ensure operatives have the required information, access arrangements, and documentation before attending appointments. Minimise downtime and travel by optimising routes and workloads. Produce reports relating to completed works, outstanding jobs, and performance metrics. Support continuous improvement by identifying efficiencies within planning and scheduling processes. Maintain excellent customer service standards when dealing with residents and stakeholders. Essential Requirements Previous experience as a Planner, Scheduler, or Works Coordinator within the social housing sector. Proven knowledge of drainage and groundwork repairs and maintenance. Experience planning reactive maintenance and responsive repair works. Strong understanding of scheduling systems and workforce planning. Excellent organisational and time management skills. Ability to prioritise workloads in a fast-paced environment. Strong communication skills with the ability to build relationships with clients, residents, and operational teams. Competent using Microsoft Office and scheduling software. Ability to work under pressure while maintaining accuracy. Desirable Skills Experience working on social housing maintenance contracts. Knowledge of NHF Schedule of Rates. Experience using systems such as DRS, Opti-Time, Job Manager, Totalmobile, or similar workforce management software. Understanding of health and safety requirements within construction and maintenance environments.
Aug 05, 2026
Full time
Planner - Social Housing (Drainage & Groundworks) Based in Essex Permanent 30,000 - 35,000 per annum We are seeking an experienced and organised Planner to join our growing team within the social housing sector. The successful candidate will be responsible for planning and coordinating drainage and groundwork maintenance and repair works, ensuring operatives are scheduled efficiently while delivering an excellent service to clients and residents. This role requires someone with previous planning or scheduling experience within social housing and a strong understanding of drainage and groundwork operations. You will play a key role in ensuring works are completed within agreed service level agreements (SLAs), maximising productivity and maintaining high levels of customer satisfaction. Key Responsibilities Plan and schedule daily, weekly, and reactive drainage and groundwork works. Allocate jobs to engineers and operatives based on skill set, location, availability, and priority. Monitor workloads and adjust schedules to meet client KPIs and contractual SLAs. Liaise with site supervisors, contract managers, residents, and clients to ensure effective communication throughout each job. Respond to emergency and urgent repair requests, reprioritising workloads where required. Track job progress and update scheduling systems with accurate information. Coordinate follow-on works, materials, and specialist subcontractors where necessary. Ensure operatives have the required information, access arrangements, and documentation before attending appointments. Minimise downtime and travel by optimising routes and workloads. Produce reports relating to completed works, outstanding jobs, and performance metrics. Support continuous improvement by identifying efficiencies within planning and scheduling processes. Maintain excellent customer service standards when dealing with residents and stakeholders. Essential Requirements Previous experience as a Planner, Scheduler, or Works Coordinator within the social housing sector. Proven knowledge of drainage and groundwork repairs and maintenance. Experience planning reactive maintenance and responsive repair works. Strong understanding of scheduling systems and workforce planning. Excellent organisational and time management skills. Ability to prioritise workloads in a fast-paced environment. Strong communication skills with the ability to build relationships with clients, residents, and operational teams. Competent using Microsoft Office and scheduling software. Ability to work under pressure while maintaining accuracy. Desirable Skills Experience working on social housing maintenance contracts. Knowledge of NHF Schedule of Rates. Experience using systems such as DRS, Opti-Time, Job Manager, Totalmobile, or similar workforce management software. Understanding of health and safety requirements within construction and maintenance environments.
Social Housing Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Social Housing Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Social Housing Operations Manager: Lead and manage the performance of Customer Service, Operations Coordinators and office staff. Set team priorities and allocate workloads to meet operational targets. Manage office rotas and ensure adequate cover during absences and peak periods. Conduct one-to-ones, appraisals, performance reviews and team meetings. Monitor attendance, compliance and adherence to company procedures. Coach and develop staff to deliver excellent customer service and operational performance. Foster a positive, accountable and collaborative team culture. Ensure high standards of customer communication across phone, email and resident updates. Handle escalated complaints and complex customer issues, driving effective resolutions. Monitor customer feedback and identify opportunities for service improvement. Oversee the coordination of repairs, servicing, planned works and housing maintenance activities. Ensure jobs are accurately scheduled, prioritised and completed within service standards. Monitor engineer diaries, workloads, overdue jobs and follow-on works. Liaise with engineers, subcontractors and internal teams to minimise delays. Oversee purchase orders, parts management and job completion processes. Support emergency response planning and operational continuity. Produce and analyse performance reports, KPIs and operational dashboards. Identify trends and implement actions to improve service delivery and efficiency. Present performance updates and recommendations to management. Support client meetings, KPI reviews and contract reporting. Ensure compliance with client requirements and contractual standards. Support the mobilisation of new contracts and operational processes. Monitor costs, expenditure and purchasing to support budget control. Identify cost-saving opportunities and operational efficiencies. Lead continuous improvement initiatives and implement best practices. Develop and maintain procedures, templates and operational documentation. Ensure compliance with GDPR, safeguarding, company policies and quality standards. Support internal, client and ISO audits, maintaining accurate records. Identify, manage and escalate operational risks and compliance issues. Build strong relationships with clients, managers, engineers and support teams. Work closely with HR, Finance, Supply Chain, Compliance and IT to support business operations. Escalate technical or contractual matters appropriately while ensuring effective coordination. Requirements of the Social Housing Contracts Manager: Proven experience managing a customer service, repairs, scheduling, helpdesk, operations or office-based team within social housing, facilities management, building services or a related service environment. Practical understanding of social-housing repairs and maintenance, including resident communication, appointments, reactive jobs, servicing, access, parts, further works and contractor coordination. Demonstrable experience of day-to-day people management, including workload allocation, rotas, one-to-ones, performance conversations, training and maintaining standards. Strong experience managing high-volume workloads, competing priorities, deadlines and escalations in a fast-moving operational environment. Confident complaint handling and the ability to communicate sensitively and professionally with residents, including vulnerable customers and people experiencing service failure. Strong Excel and reporting capability, including Pivot Tables, XLOOKUP or VLOOKUP, SUMIFS, Conditional Formatting, charts and professional report presentation. Ability to turn raw operational data into clear findings, explain causes and impacts, and recommend practical corrective action. Commercial awareness, including an understanding of parts usage, labour utilisation, purchase orders, expenditure control, repeat visits and contract performance. Excellent written and verbal communication, with the ability to work effectively with residents, clients, engineers, managers, suppliers and internal departments. High attention to detail when reviewing job records, emails, reports, system notes, evidence, action logs and audit documentation. Confident user of Microsoft Office, Teams, shared drives, CRM or job-management systems, telephony dashboards and digital reporting tools. A fair, consistent and professional management approach, with the confidence to address underperformance and reinforce company procedures. If you feel like you meet the above criteria for the Social Housing Contracts Manager role, then please apply now!
Aug 05, 2026
Full time
Social Housing Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Social Housing Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Social Housing Operations Manager: Lead and manage the performance of Customer Service, Operations Coordinators and office staff. Set team priorities and allocate workloads to meet operational targets. Manage office rotas and ensure adequate cover during absences and peak periods. Conduct one-to-ones, appraisals, performance reviews and team meetings. Monitor attendance, compliance and adherence to company procedures. Coach and develop staff to deliver excellent customer service and operational performance. Foster a positive, accountable and collaborative team culture. Ensure high standards of customer communication across phone, email and resident updates. Handle escalated complaints and complex customer issues, driving effective resolutions. Monitor customer feedback and identify opportunities for service improvement. Oversee the coordination of repairs, servicing, planned works and housing maintenance activities. Ensure jobs are accurately scheduled, prioritised and completed within service standards. Monitor engineer diaries, workloads, overdue jobs and follow-on works. Liaise with engineers, subcontractors and internal teams to minimise delays. Oversee purchase orders, parts management and job completion processes. Support emergency response planning and operational continuity. Produce and analyse performance reports, KPIs and operational dashboards. Identify trends and implement actions to improve service delivery and efficiency. Present performance updates and recommendations to management. Support client meetings, KPI reviews and contract reporting. Ensure compliance with client requirements and contractual standards. Support the mobilisation of new contracts and operational processes. Monitor costs, expenditure and purchasing to support budget control. Identify cost-saving opportunities and operational efficiencies. Lead continuous improvement initiatives and implement best practices. Develop and maintain procedures, templates and operational documentation. Ensure compliance with GDPR, safeguarding, company policies and quality standards. Support internal, client and ISO audits, maintaining accurate records. Identify, manage and escalate operational risks and compliance issues. Build strong relationships with clients, managers, engineers and support teams. Work closely with HR, Finance, Supply Chain, Compliance and IT to support business operations. Escalate technical or contractual matters appropriately while ensuring effective coordination. Requirements of the Social Housing Contracts Manager: Proven experience managing a customer service, repairs, scheduling, helpdesk, operations or office-based team within social housing, facilities management, building services or a related service environment. Practical understanding of social-housing repairs and maintenance, including resident communication, appointments, reactive jobs, servicing, access, parts, further works and contractor coordination. Demonstrable experience of day-to-day people management, including workload allocation, rotas, one-to-ones, performance conversations, training and maintaining standards. Strong experience managing high-volume workloads, competing priorities, deadlines and escalations in a fast-moving operational environment. Confident complaint handling and the ability to communicate sensitively and professionally with residents, including vulnerable customers and people experiencing service failure. Strong Excel and reporting capability, including Pivot Tables, XLOOKUP or VLOOKUP, SUMIFS, Conditional Formatting, charts and professional report presentation. Ability to turn raw operational data into clear findings, explain causes and impacts, and recommend practical corrective action. Commercial awareness, including an understanding of parts usage, labour utilisation, purchase orders, expenditure control, repeat visits and contract performance. Excellent written and verbal communication, with the ability to work effectively with residents, clients, engineers, managers, suppliers and internal departments. High attention to detail when reviewing job records, emails, reports, system notes, evidence, action logs and audit documentation. Confident user of Microsoft Office, Teams, shared drives, CRM or job-management systems, telephony dashboards and digital reporting tools. A fair, consistent and professional management approach, with the confidence to address underperformance and reinforce company procedures. If you feel like you meet the above criteria for the Social Housing Contracts Manager role, then please apply now!
Permanent, Full Time (37.5 hours per week) Monday - Thursday 8:30am - 5:00pm, Friday 8:30am - 4:30pm - Part-time applications will also be considered. Closing Date: 7th August2026 We're looking for a Customer Service Coordinator to join our Norwich team and play a key role in delivering an outstanding aftercare experience to homeowners. Acting as the first point of contact for customers following the completion of their new home, you'll manage enquiries, defects and complaints from initial contact through to resolution. Working closely with customers, subcontractors, suppliers and internal teams, you'll ensure repairs are coordinated efficiently, appointments are arranged promptly, and issues are resolved within agreed service standards. This is a varied and fast-paced role that combines customer service, administration and coordination. You'll be responsible for maintaining accurate records on our CRM system, managing customer communications, coordinating operative diaries and helping ensure exceptional levels of customer satisfaction. About you You'll have previous experience in a customer-focused role within housing, house building, repairs, maintenance or a similar environment. Confident communicating with a wide range of stakeholders, you'll be organised, proactive and able to manage multiple priorities while maintaining excellent attention to detail. You'll be comfortable using Microsoft Office and CRM systems, with experience of Microsoft Dynamics being advantageous. Most importantly, you'll have a genuine passion for customer service and a commitment to resolving issues quickly and professionally. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee assistance programme (EAP) Sharesave scheme Access to our discount portal, LifeStyleHub As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.
Aug 05, 2026
Full time
Permanent, Full Time (37.5 hours per week) Monday - Thursday 8:30am - 5:00pm, Friday 8:30am - 4:30pm - Part-time applications will also be considered. Closing Date: 7th August2026 We're looking for a Customer Service Coordinator to join our Norwich team and play a key role in delivering an outstanding aftercare experience to homeowners. Acting as the first point of contact for customers following the completion of their new home, you'll manage enquiries, defects and complaints from initial contact through to resolution. Working closely with customers, subcontractors, suppliers and internal teams, you'll ensure repairs are coordinated efficiently, appointments are arranged promptly, and issues are resolved within agreed service standards. This is a varied and fast-paced role that combines customer service, administration and coordination. You'll be responsible for maintaining accurate records on our CRM system, managing customer communications, coordinating operative diaries and helping ensure exceptional levels of customer satisfaction. About you You'll have previous experience in a customer-focused role within housing, house building, repairs, maintenance or a similar environment. Confident communicating with a wide range of stakeholders, you'll be organised, proactive and able to manage multiple priorities while maintaining excellent attention to detail. You'll be comfortable using Microsoft Office and CRM systems, with experience of Microsoft Dynamics being advantageous. Most importantly, you'll have a genuine passion for customer service and a commitment to resolving issues quickly and professionally. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee assistance programme (EAP) Sharesave scheme Access to our discount portal, LifeStyleHub As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.
Property Standards & Compliance Coordinator (South-West) Location: Swindon. Hours: 40 hours per week (pro rata where applicable) Salary: £28K - £34K, dependent on experience. Days: Monday - Friday 08.30am - 17.00pm Contract: Temp to Perm (Permanent after 12 weeks) About The Job role : Gap Personnel are looking for a dedicated Property Standards & Compliance Coordinator to join our Clients well established team and help create pathways to independence for their residents. Our Client is committed to delivering safe, compliant, and high-quality homes that empower residents to live safely, independently, and with dignity. Job Purpose As a Property Standards & Compliance Coordinator, you will play a key role in ensuring our properties meet legislative requirements, organisational standards, and residents' expectations. You will coordinate property inspections, repairs, maintenance, contractor performance, and statutory compliance across the property portfolio. Key Responsibilities Carry out routine, scheduled, and responsive property inspections, identifying repairs, maintenance needs, and compliance issues. Coordinate repairs from initial identification through to completion, ensuring work is prioritised and completed to a high standard. Support compliance with statutory requirements, including fire, gas, electrical safety, water hygiene, and health & safety legislation. Develop and maintain effective relationships with contractors, residents, and colleagues. Maintain accurate electronic records and produce reports on repairs, compliance, and contractor performance. Identify recurring maintenance issues and recommend long-term improvements. Contribute to continuous improvement of property standards and resident satisfaction. What We re Looking For Experience in property management, compliance, or a related field. Excellent organisational and time management skills. Strong attention to detail and sound judgement. Ability to build positive professional relationships with residents, colleagues, and contractors. Proficiency in using digital systems for record-keeping and reporting. Commitment to compnaies values: Integrity, Transforming, and Proactive. Willingness to undertake an Enhanced DBS check. Why Join Us? Be part of a team making a positive difference in people s lives. Opportunities for professional development and continuous learning. Supportive and inclusive work environment. Contribute to the delivery of safe, high-quality homes and positive resident outcomes. What We Offer: The opportunity to make a real difference in people s lives Supportive and values-driven working environment Excellent Progression opportunities Ongoing professional development and training Competitive salary and fantastic benefits How to Apply: If you are passionate about delivering excellent housing and support services and have the skills and experience we are looking for, we would love to hear from you. Please submit your CV and a covering letter outlining your suitability for the role. This role requires the successful candidate to undertake an Enhanced Disclosure and Barring Service (DBS) check and to comply with all relevant safeguarding, confidentiality, and data protection requirements.
Aug 04, 2026
Seasonal
Property Standards & Compliance Coordinator (South-West) Location: Swindon. Hours: 40 hours per week (pro rata where applicable) Salary: £28K - £34K, dependent on experience. Days: Monday - Friday 08.30am - 17.00pm Contract: Temp to Perm (Permanent after 12 weeks) About The Job role : Gap Personnel are looking for a dedicated Property Standards & Compliance Coordinator to join our Clients well established team and help create pathways to independence for their residents. Our Client is committed to delivering safe, compliant, and high-quality homes that empower residents to live safely, independently, and with dignity. Job Purpose As a Property Standards & Compliance Coordinator, you will play a key role in ensuring our properties meet legislative requirements, organisational standards, and residents' expectations. You will coordinate property inspections, repairs, maintenance, contractor performance, and statutory compliance across the property portfolio. Key Responsibilities Carry out routine, scheduled, and responsive property inspections, identifying repairs, maintenance needs, and compliance issues. Coordinate repairs from initial identification through to completion, ensuring work is prioritised and completed to a high standard. Support compliance with statutory requirements, including fire, gas, electrical safety, water hygiene, and health & safety legislation. Develop and maintain effective relationships with contractors, residents, and colleagues. Maintain accurate electronic records and produce reports on repairs, compliance, and contractor performance. Identify recurring maintenance issues and recommend long-term improvements. Contribute to continuous improvement of property standards and resident satisfaction. What We re Looking For Experience in property management, compliance, or a related field. Excellent organisational and time management skills. Strong attention to detail and sound judgement. Ability to build positive professional relationships with residents, colleagues, and contractors. Proficiency in using digital systems for record-keeping and reporting. Commitment to compnaies values: Integrity, Transforming, and Proactive. Willingness to undertake an Enhanced DBS check. Why Join Us? Be part of a team making a positive difference in people s lives. Opportunities for professional development and continuous learning. Supportive and inclusive work environment. Contribute to the delivery of safe, high-quality homes and positive resident outcomes. What We Offer: The opportunity to make a real difference in people s lives Supportive and values-driven working environment Excellent Progression opportunities Ongoing professional development and training Competitive salary and fantastic benefits How to Apply: If you are passionate about delivering excellent housing and support services and have the skills and experience we are looking for, we would love to hear from you. Please submit your CV and a covering letter outlining your suitability for the role. This role requires the successful candidate to undertake an Enhanced Disclosure and Barring Service (DBS) check and to comply with all relevant safeguarding, confidentiality, and data protection requirements.
Join a well-established Housing Association in a rewarding role where you'll play a vital part in keeping homes safe, maintained, and customers informed. This Repairs Planner position offers the opportunity to join a busy Property Services team on a rolling contract, providing consistent and stable work. You'll be responsible for planning and coordinating responsive repairs, ensuring operatives are scheduled efficiently while delivering an excellent customer experience. Working closely with internal teams, contractors, and residents, you'll help ensure repairs are completed on time, resources are utilised effectively, and service standards are consistently achieved. We'd love to hear from anyone with a background as a Repairs Planner, Planner, Scheduler, Resource Planner, Works Coordinator, Maintenance Planner, Service Coordinator, or anyone with experience within social housing, property maintenance, repairs, customer service, or scheduling. As a Repairs Planner, you will be: Scheduling responsive repairs and maintenance appointments for operatives and contractors Managing engineers' diaries to maximise productivity and minimise travel time Liaising with customers to arrange, confirm, and amend repair appointments Monitoring outstanding repairs and ensuring work is completed within agreed service level agreements (SLAs) Responding to emergency repairs and adjusting schedules to meet changing priorities Updating internal systems with accurate job and appointment information Working closely with Property Services teams to ensure an efficient and customer-focused repairs service I'd love to speak to anyone who has: Previous experience in a planning, scheduling, or repairs coordination role Experience within social housing, property services, repairs, maintenance, or a similar customer-focused environment Excellent organisational skills with the ability to prioritise a busy workload Strong communication skills and the confidence to liaise with customers, operatives, and contractors Good IT skills and experience using scheduling or housing management systems Key requirements for this Repairs Planner role: Previous experience within a planning or scheduling position Experience coordinating repairs or maintenance work is highly desirable Excellent attention to detail and problem-solving skills The ability to work effectively in a fast-paced environment The role is offering the following benefits: 35 hours per week, Monday to Friday Rolling contract with consistent, stable work Supportive team environment with the potential for contract extension This role is offering an hourly rate of 20.00. Travel & LocationThis role is based in Birmingham , with excellent transport links across the city via the M5, M6, M42 and A38, alongside regular rail and bus services, making it easily accessible from across the West Midlands. If this Repairs Planner role sounds like your next opportunity, please apply now or contact Ryan Stewart at (url removed) for more information.
Aug 04, 2026
Contractor
Join a well-established Housing Association in a rewarding role where you'll play a vital part in keeping homes safe, maintained, and customers informed. This Repairs Planner position offers the opportunity to join a busy Property Services team on a rolling contract, providing consistent and stable work. You'll be responsible for planning and coordinating responsive repairs, ensuring operatives are scheduled efficiently while delivering an excellent customer experience. Working closely with internal teams, contractors, and residents, you'll help ensure repairs are completed on time, resources are utilised effectively, and service standards are consistently achieved. We'd love to hear from anyone with a background as a Repairs Planner, Planner, Scheduler, Resource Planner, Works Coordinator, Maintenance Planner, Service Coordinator, or anyone with experience within social housing, property maintenance, repairs, customer service, or scheduling. As a Repairs Planner, you will be: Scheduling responsive repairs and maintenance appointments for operatives and contractors Managing engineers' diaries to maximise productivity and minimise travel time Liaising with customers to arrange, confirm, and amend repair appointments Monitoring outstanding repairs and ensuring work is completed within agreed service level agreements (SLAs) Responding to emergency repairs and adjusting schedules to meet changing priorities Updating internal systems with accurate job and appointment information Working closely with Property Services teams to ensure an efficient and customer-focused repairs service I'd love to speak to anyone who has: Previous experience in a planning, scheduling, or repairs coordination role Experience within social housing, property services, repairs, maintenance, or a similar customer-focused environment Excellent organisational skills with the ability to prioritise a busy workload Strong communication skills and the confidence to liaise with customers, operatives, and contractors Good IT skills and experience using scheduling or housing management systems Key requirements for this Repairs Planner role: Previous experience within a planning or scheduling position Experience coordinating repairs or maintenance work is highly desirable Excellent attention to detail and problem-solving skills The ability to work effectively in a fast-paced environment The role is offering the following benefits: 35 hours per week, Monday to Friday Rolling contract with consistent, stable work Supportive team environment with the potential for contract extension This role is offering an hourly rate of 20.00. Travel & LocationThis role is based in Birmingham , with excellent transport links across the city via the M5, M6, M42 and A38, alongside regular rail and bus services, making it easily accessible from across the West Midlands. If this Repairs Planner role sounds like your next opportunity, please apply now or contact Ryan Stewart at (url removed) for more information.
Project Manager - High-Rise Retrofit & Cladding Remediation Location: Bristol (Permanent) Salary: 60,000- 65,000 + 4,000 Car Allowance or Company Car + Bonus + Excellent Benefits Are you an experienced Construction Project Manager looking to lead one of the South West's most significant high-rise retrofit programmes? We're recruiting two Project Managers to deliver a major high-rise facade replacement and refurbishment programme. This is an exciting opportunity to take ownership of two residential tower blocks, managing projects from construction through to successful handover while working for a leading contractor within the social housing sector. The Opportunity You'll lead the delivery of complex capital works and retrofit projects, ensuring exceptional standards of quality, safety, programme and commercial performance. Working alongside experienced delivery teams and trusted supply chain partners, you'll play a key role in improving homes and creating safer, more sustainable communities. Projects include: High-rise cladding and fa ade replacement Fire remediation and fire protection works Roofing and structural repairs External refurbishment Concrete repairs M&E removal and reinstatement Landscaping and external works Responsibilities Lead the successful delivery of two major high-rise refurbishment projects. Manage project teams, subcontractors and supply chain partners. Ensure projects are delivered safely, on time, within budget and to the highest quality standards. Build strong relationships with clients, consultants and key stakeholders. Identify and manage commercial and programme risks. Drive health & safety, sustainability and quality throughout the project lifecycle. Oversee defect management and deliver high-quality project handovers. Mentor and support site teams while fostering a collaborative working environment. About You You'll have proven experience managing complex construction or refurbishment projects, ideally within social housing or occupied residential environments. Experience in the following is highly desirable: High-rise residential refurbishment Fa ade or cladding replacement Fire remediation projects Capital works and retrofit programmes Managing multiple subcontractors Commercial and programme management Essential Qualifications SMSTS CSCS Card Temporary Works Coordinator Scaffold Inspection First Aid at Work Full UK Driving Licence Experience with PAS2035 retrofit projects and social housing refurbishment would be advantageous. What's on Offer? 60,000- 65,000 basic salary 4,000 Car Allowance or Company Car Annual discretionary bonus 25 days annual leave + bank holidays + your birthday off Company pension Private healthcare Interested? Apply today with your CV for a confidential discussion.
Aug 03, 2026
Full time
Project Manager - High-Rise Retrofit & Cladding Remediation Location: Bristol (Permanent) Salary: 60,000- 65,000 + 4,000 Car Allowance or Company Car + Bonus + Excellent Benefits Are you an experienced Construction Project Manager looking to lead one of the South West's most significant high-rise retrofit programmes? We're recruiting two Project Managers to deliver a major high-rise facade replacement and refurbishment programme. This is an exciting opportunity to take ownership of two residential tower blocks, managing projects from construction through to successful handover while working for a leading contractor within the social housing sector. The Opportunity You'll lead the delivery of complex capital works and retrofit projects, ensuring exceptional standards of quality, safety, programme and commercial performance. Working alongside experienced delivery teams and trusted supply chain partners, you'll play a key role in improving homes and creating safer, more sustainable communities. Projects include: High-rise cladding and fa ade replacement Fire remediation and fire protection works Roofing and structural repairs External refurbishment Concrete repairs M&E removal and reinstatement Landscaping and external works Responsibilities Lead the successful delivery of two major high-rise refurbishment projects. Manage project teams, subcontractors and supply chain partners. Ensure projects are delivered safely, on time, within budget and to the highest quality standards. Build strong relationships with clients, consultants and key stakeholders. Identify and manage commercial and programme risks. Drive health & safety, sustainability and quality throughout the project lifecycle. Oversee defect management and deliver high-quality project handovers. Mentor and support site teams while fostering a collaborative working environment. About You You'll have proven experience managing complex construction or refurbishment projects, ideally within social housing or occupied residential environments. Experience in the following is highly desirable: High-rise residential refurbishment Fa ade or cladding replacement Fire remediation projects Capital works and retrofit programmes Managing multiple subcontractors Commercial and programme management Essential Qualifications SMSTS CSCS Card Temporary Works Coordinator Scaffold Inspection First Aid at Work Full UK Driving Licence Experience with PAS2035 retrofit projects and social housing refurbishment would be advantageous. What's on Offer? 60,000- 65,000 basic salary 4,000 Car Allowance or Company Car Annual discretionary bonus 25 days annual leave + bank holidays + your birthday off Company pension Private healthcare Interested? Apply today with your CV for a confidential discussion.
Customer Support Coordinator Peterborough £26,000 + Annual Bonus, Private Healthcare, 26 Days Holiday (+ Bank Holidays), Pension and more. Hours either 8-4:30 or 9-5:30, full time on site. The company This is a customer-facing role with a growing UK-based full fibre broadband provider that's investing heavily in its future. With ambitious plans both in the UK and internationally, they're continuing to expand their network and customer base, making it a great time to join the business. If you're looking for a role where you'll genuinely make a difference to the customer experience while developing a career within tech and telecoms, this is well worth a look. The role You'll be at the heart of the operation, acting as the link between customers, field engineers and internal teams to ensure installations, repairs and service requests run as smoothly as possible. Whether you're speaking to a customer who's experiencing Wi-Fi issues, coordinating engineer schedules, managing installation diaries or keeping customers updated throughout the process, you'll play a key role in making sure every job is delivered on time and with a great customer experience. No two days are quite the same. You'll be juggling multiple priorities, responding to changing schedules and working closely with colleagues across the business to keep everything moving. If you enjoy being organised, solving problems and keeping people informed, you'll thrive here. The business is also keen to hear ideas. If you spot ways to improve processes or make things run more efficiently, you'll be encouraged to speak up and contribute. We're open on background. You might currently work in customer service, scheduling, service coordination, telecoms, engineering support, housing, utilities or another fast-paced environment where organisation and communication are key. What's more important is your attitude. We're looking for someone who enjoys helping people, communicates confidently, stays calm under pressure and can keep multiple tasks moving at once. You'll also be comfortable using different IT systems and be confident picking up new technology as you learn the role. If you're looking to get your foot in the door within a growing technology business, this role can also open doors into areas such as project coordination, service delivery, network support and wider operations. The Next Steps If this sounds like something you'd be interested in, you have three options: Call Joe White at CRG TEC to find out more. We're always happy to have an informal chat about the role before you decide whether it's right for you. Drop Joe a message on LinkedIn if you'd like to ask a few questions before applying. If you're happy with what you've read, apply with your CV and Joe will be in touch to discuss the opportunity further or provide feedback if this one isn't quite the right fit. We look forward to hearing from you
Aug 03, 2026
Full time
Customer Support Coordinator Peterborough £26,000 + Annual Bonus, Private Healthcare, 26 Days Holiday (+ Bank Holidays), Pension and more. Hours either 8-4:30 or 9-5:30, full time on site. The company This is a customer-facing role with a growing UK-based full fibre broadband provider that's investing heavily in its future. With ambitious plans both in the UK and internationally, they're continuing to expand their network and customer base, making it a great time to join the business. If you're looking for a role where you'll genuinely make a difference to the customer experience while developing a career within tech and telecoms, this is well worth a look. The role You'll be at the heart of the operation, acting as the link between customers, field engineers and internal teams to ensure installations, repairs and service requests run as smoothly as possible. Whether you're speaking to a customer who's experiencing Wi-Fi issues, coordinating engineer schedules, managing installation diaries or keeping customers updated throughout the process, you'll play a key role in making sure every job is delivered on time and with a great customer experience. No two days are quite the same. You'll be juggling multiple priorities, responding to changing schedules and working closely with colleagues across the business to keep everything moving. If you enjoy being organised, solving problems and keeping people informed, you'll thrive here. The business is also keen to hear ideas. If you spot ways to improve processes or make things run more efficiently, you'll be encouraged to speak up and contribute. We're open on background. You might currently work in customer service, scheduling, service coordination, telecoms, engineering support, housing, utilities or another fast-paced environment where organisation and communication are key. What's more important is your attitude. We're looking for someone who enjoys helping people, communicates confidently, stays calm under pressure and can keep multiple tasks moving at once. You'll also be comfortable using different IT systems and be confident picking up new technology as you learn the role. If you're looking to get your foot in the door within a growing technology business, this role can also open doors into areas such as project coordination, service delivery, network support and wider operations. The Next Steps If this sounds like something you'd be interested in, you have three options: Call Joe White at CRG TEC to find out more. We're always happy to have an informal chat about the role before you decide whether it's right for you. Drop Joe a message on LinkedIn if you'd like to ask a few questions before applying. If you're happy with what you've read, apply with your CV and Joe will be in touch to discuss the opportunity further or provide feedback if this one isn't quite the right fit. We look forward to hearing from you
Housing Compliance Administrator - FLAGEL Experience Essential I am recruiting for an experienced Housing Compliance Administrator to join a busy asset compliance team within a social housing organisation. This is not a general administration position . Applicants must have previous experience working within a social housing compliance function and practical knowledge of the FLAGEL compliance areas . Candidates without this experience will not be considered. The Role You will provide specialist administrative support across statutory housing compliance, ensuring property safety records, works orders, appointments, certificates and compliance trackers are accurate, complete and kept up to date. You will work closely with compliance officers, contractors and internal property teams to monitor outstanding actions, chase overdue works and identify gaps that could place the organisation at risk of non-compliance. Key Responsibilities Providing administrative support across the FLAGEL compliance workstreams Updating housing compliance systems, databases and trackers Raising works orders using the correct compliance codes and job descriptions Scheduling statutory inspections, servicing appointments and remedial works Monitoring outstanding, overdue and out-of-target compliance actions Chasing contractors for appointments, updates, certificates and completion evidence Reviewing records to identify missing, expired or inconsistent compliance information Recording delays, variations, access issues, remedial actions and quality-control information Completing and closing works orders accurately Maintaining clear audit trails and evidence for assurance purposes Collating compliance performance data and producing routine reports Responding to queries from contractors and internal housing teams Escalating potential compliance failures, access issues and overdue safety works Supporting the team to ensure homes remain safe and legally compliant Essential Experience Applicants must have: Previous experience as a Compliance Administrator, Asset Compliance Assistant or Compliance Coordinator within social housing Practical experience working across the FLAGEL compliance areas Knowledge of housing landlord compliance obligations Experience maintaining statutory compliance records and trackers Experience raising, monitoring and closing compliance works orders Experience coordinating inspections, servicing and remedial works Experience chasing contractors for certificates and completion evidence The ability to recognise missing, expired or non-compliant records Strong knowledge of compliance data, audit trails and document control Excellent accuracy and attention to detail Strong Microsoft Excel, Outlook and Word skills Experience must include exposure to areas such as: Fire safety Legionella and water hygiene Asbestos Gas safety Electrical safety Lifts General administration, customer service or repairs administration experience without direct social housing FLAGEL compliance experience will not be sufficient. To apply, please send me your updated CV clearly outlining your experience across the FLAGEL compliance workstreams.
Aug 01, 2026
Contractor
Housing Compliance Administrator - FLAGEL Experience Essential I am recruiting for an experienced Housing Compliance Administrator to join a busy asset compliance team within a social housing organisation. This is not a general administration position . Applicants must have previous experience working within a social housing compliance function and practical knowledge of the FLAGEL compliance areas . Candidates without this experience will not be considered. The Role You will provide specialist administrative support across statutory housing compliance, ensuring property safety records, works orders, appointments, certificates and compliance trackers are accurate, complete and kept up to date. You will work closely with compliance officers, contractors and internal property teams to monitor outstanding actions, chase overdue works and identify gaps that could place the organisation at risk of non-compliance. Key Responsibilities Providing administrative support across the FLAGEL compliance workstreams Updating housing compliance systems, databases and trackers Raising works orders using the correct compliance codes and job descriptions Scheduling statutory inspections, servicing appointments and remedial works Monitoring outstanding, overdue and out-of-target compliance actions Chasing contractors for appointments, updates, certificates and completion evidence Reviewing records to identify missing, expired or inconsistent compliance information Recording delays, variations, access issues, remedial actions and quality-control information Completing and closing works orders accurately Maintaining clear audit trails and evidence for assurance purposes Collating compliance performance data and producing routine reports Responding to queries from contractors and internal housing teams Escalating potential compliance failures, access issues and overdue safety works Supporting the team to ensure homes remain safe and legally compliant Essential Experience Applicants must have: Previous experience as a Compliance Administrator, Asset Compliance Assistant or Compliance Coordinator within social housing Practical experience working across the FLAGEL compliance areas Knowledge of housing landlord compliance obligations Experience maintaining statutory compliance records and trackers Experience raising, monitoring and closing compliance works orders Experience coordinating inspections, servicing and remedial works Experience chasing contractors for certificates and completion evidence The ability to recognise missing, expired or non-compliant records Strong knowledge of compliance data, audit trails and document control Excellent accuracy and attention to detail Strong Microsoft Excel, Outlook and Word skills Experience must include exposure to areas such as: Fire safety Legionella and water hygiene Asbestos Gas safety Electrical safety Lifts General administration, customer service or repairs administration experience without direct social housing FLAGEL compliance experience will not be sufficient. To apply, please send me your updated CV clearly outlining your experience across the FLAGEL compliance workstreams.
Estates Coordinator Location: Glasgow Contract: Temporary Hours: Full-time Your new companyA well-established Housing Association in Glasgow is looking to recruit an Estates Coordinator to join their Property Services team on a temporary basis for approximately nine months, with the potential for extension.This is an excellent opportunity to join a respected organisation committed to delivering high-quality homes and neighbourhood services while making a real difference to local communities. Your new roleAs Estates Coordinator, you will play a key role in ensuring the Association's estates are safe, well maintained and provide a positive environment for residents.Your responsibilities will include: Coordinating estate inspections and identifying maintenance requirements. Managing responsive estate-related repairs and monitoring works through to completion. Liaising with contractors to ensure works are delivered to the required quality, cost and timescales. Monitoring contractor performance and service standards. Responding to estate-related enquiries from tenants and stakeholders. Supporting planned maintenance and environmental improvement programmes. Maintaining accurate records and producing reports where required. Working collaboratively with internal teams to deliver excellent customer service. What you'll need to succeedTo be successful in this role, you will have experience working within housing, property or estate management, ideally within a Housing Association or Local Authority environment. You will also have: Experience coordinating maintenance or estate management activities. Knowledge of responsive repairs, planned maintenance and contractor management. Strong organisational and communication skills. The ability to manage multiple priorities and work independently. A customer-focused approach with excellent stakeholder management skills. A full UK driving licence is desirable. What you'll get in return Competitive hourly rate. Immediate start available. Opportunity to work with a respected Housing Association. Valuable experience within a busy Property Services team. Weekly pay through Hays. Dedicated consultant support throughout your assignment. What you need to do nowIf you're interested in this role, click 'Apply Now' to forward an up-to-date copy of your CV, or contact Hays for more information.If this job isn't quite right for you, but you're looking for a new opportunity within Property, Asset Management or Housing, please get in touch for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 31, 2026
Seasonal
Estates Coordinator Location: Glasgow Contract: Temporary Hours: Full-time Your new companyA well-established Housing Association in Glasgow is looking to recruit an Estates Coordinator to join their Property Services team on a temporary basis for approximately nine months, with the potential for extension.This is an excellent opportunity to join a respected organisation committed to delivering high-quality homes and neighbourhood services while making a real difference to local communities. Your new roleAs Estates Coordinator, you will play a key role in ensuring the Association's estates are safe, well maintained and provide a positive environment for residents.Your responsibilities will include: Coordinating estate inspections and identifying maintenance requirements. Managing responsive estate-related repairs and monitoring works through to completion. Liaising with contractors to ensure works are delivered to the required quality, cost and timescales. Monitoring contractor performance and service standards. Responding to estate-related enquiries from tenants and stakeholders. Supporting planned maintenance and environmental improvement programmes. Maintaining accurate records and producing reports where required. Working collaboratively with internal teams to deliver excellent customer service. What you'll need to succeedTo be successful in this role, you will have experience working within housing, property or estate management, ideally within a Housing Association or Local Authority environment. You will also have: Experience coordinating maintenance or estate management activities. Knowledge of responsive repairs, planned maintenance and contractor management. Strong organisational and communication skills. The ability to manage multiple priorities and work independently. A customer-focused approach with excellent stakeholder management skills. A full UK driving licence is desirable. What you'll get in return Competitive hourly rate. Immediate start available. Opportunity to work with a respected Housing Association. Valuable experience within a busy Property Services team. Weekly pay through Hays. Dedicated consultant support throughout your assignment. What you need to do nowIf you're interested in this role, click 'Apply Now' to forward an up-to-date copy of your CV, or contact Hays for more information.If this job isn't quite right for you, but you're looking for a new opportunity within Property, Asset Management or Housing, please get in touch for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Site Manager x4 (High-Rise Retrofit & Cladding Replacement Programme) Location: Central Bristol Salary: 52,000 + package Contract: Permanent, Full-Time (Monday to Friday, 08:00 to 16:30) The Role We are recruiting four experienced Site Managers to lead an accelerated retrofit and cladding replacement programme across four high-rise residential blocks in central Bristol. This is a fantastic opportunity to join a specialist contractor delivering capital and retrofit programmes within the social housing sector, with particular expertise in high-rise and high-risk buildings. Each Site Manager will take accountability for one of the tower blocks, overseeing project teams and works partners to deliver compliant, high-quality works on time and within budget. The Project Delivered on behalf of a local authority client, the four high-rise projects will be enclosed using tube and fitting scaffold or mast climbers to enable removal and replacement of existing render systems and brick slips. The scope also includes: Progressive removal and reinstatement of multiple MEP services alongside fa ade replacement works Enhancement and replacement of roof level cappings and lightning protection systems Enhancement and refreshment of existing landscaping and ground works Key Responsibilities Provide strong leadership and direction to project teams and works partners Promote and maintain the highest standards of health, safety and environmental management Lead and monitor project strategies to support the company's sustainability objectives Identify and manage commercial risk Build excellent relationships with client representatives, consultants and other stakeholders Develop strong relationships with the supply chain Recruit, train, develop and retain high quality site staff Provide technical support and advice to the client and project team Ensure a robust strategy is in place for managing complaints and defects Drive quality throughout the project lifecycle, with zero defects as the target on handover What You'll Need Essential: Experience delivering capital works and larger scale projects through subcontract/supply chain arrangements Experience managing multiple projects, including works to mid and/or high rise, high risk buildings: external fa ade systems, roofing, fire remediation and protection systems, structural works, groundworks, concrete repairs, internal refurbishment, etc. Extensive end to end site project management experience in a similar environment Pre-construction and construction experience UK driving licence SMSTS and sound knowledge of safe systems of work Scaffold inspection competency Role appropriate CSCS card First Aid at Work certificate Temporary Works Coordinator qualification Desirable: Social Housing/ HRB Construction experience Retrofit/capital works experience Experience delivering retrofit projects to PAS 2035 or similar standards
Jul 31, 2026
Full time
Site Manager x4 (High-Rise Retrofit & Cladding Replacement Programme) Location: Central Bristol Salary: 52,000 + package Contract: Permanent, Full-Time (Monday to Friday, 08:00 to 16:30) The Role We are recruiting four experienced Site Managers to lead an accelerated retrofit and cladding replacement programme across four high-rise residential blocks in central Bristol. This is a fantastic opportunity to join a specialist contractor delivering capital and retrofit programmes within the social housing sector, with particular expertise in high-rise and high-risk buildings. Each Site Manager will take accountability for one of the tower blocks, overseeing project teams and works partners to deliver compliant, high-quality works on time and within budget. The Project Delivered on behalf of a local authority client, the four high-rise projects will be enclosed using tube and fitting scaffold or mast climbers to enable removal and replacement of existing render systems and brick slips. The scope also includes: Progressive removal and reinstatement of multiple MEP services alongside fa ade replacement works Enhancement and replacement of roof level cappings and lightning protection systems Enhancement and refreshment of existing landscaping and ground works Key Responsibilities Provide strong leadership and direction to project teams and works partners Promote and maintain the highest standards of health, safety and environmental management Lead and monitor project strategies to support the company's sustainability objectives Identify and manage commercial risk Build excellent relationships with client representatives, consultants and other stakeholders Develop strong relationships with the supply chain Recruit, train, develop and retain high quality site staff Provide technical support and advice to the client and project team Ensure a robust strategy is in place for managing complaints and defects Drive quality throughout the project lifecycle, with zero defects as the target on handover What You'll Need Essential: Experience delivering capital works and larger scale projects through subcontract/supply chain arrangements Experience managing multiple projects, including works to mid and/or high rise, high risk buildings: external fa ade systems, roofing, fire remediation and protection systems, structural works, groundworks, concrete repairs, internal refurbishment, etc. Extensive end to end site project management experience in a similar environment Pre-construction and construction experience UK driving licence SMSTS and sound knowledge of safe systems of work Scaffold inspection competency Role appropriate CSCS card First Aid at Work certificate Temporary Works Coordinator qualification Desirable: Social Housing/ HRB Construction experience Retrofit/capital works experience Experience delivering retrofit projects to PAS 2035 or similar standards
Job Title: Senior Repairs Customer Resolution Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Daily rate: 190.23 PAYE / 253.08 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We're looking for an experienced Senior Repairs Customer Resolution Officer to join our Property Services team and play a key role in delivering outstanding customer outcomes across our repairs service. This is an excellent opportunity for someone with a strong background in repairs, complaints resolution and customer service within social housing , who has experience supervising or coordinating colleagues and enjoys leading by example. You'll manage complex customer cases, support disrepair investigations, oversee complaint responses, and act as a key link between operational teams, contractors and residents. You'll also provide day-to-day leadership, support and guidance to a small team, helping to drive performance and excellent customer service standards. Key Responsibilities Investigate and manage complex repairs, complaints and customer resolution cases. Support disrepair and ADR case management, ensuring information is accurate and complete. Act as a point of escalation for challenging customer issues and complaints. Coordinate and supervise the work of Repairs Services Officers and Technical Administration colleagues. Conduct one-to-ones, team meetings and performance discussions. Monitor workloads, targets and service delivery standards. Liaise with contractors, surveyors, housing teams and other stakeholders to ensure repairs are completed efficiently. Identify trends, service improvements and opportunities to enhance customer satisfaction. Ensure compliance with complaint handling requirements, policies and Ombudsman expectations. Deliver a customer-focused approach that resolves issues quickly and effectively. About You We're looking for someone who can combine technical repairs knowledge with exceptional customer service and complaint resolution skills. Essential Experience Experience working within a responsive repairs or property maintenance environment , ideally within social housing. Strong experience managing and resolving customer complaints and escalated cases . Experience in a team leader, senior officer, supervisory or coordinator role with responsibility for supporting and guiding colleagues. Experience working with residents and customers in a customer-focused environment. Experience building effective relationships with contractors and internal stakeholders. Experience analysing information, solving problems and making sound decisions. Good working knowledge of Microsoft Office applications, including Word and Excel. Essential Skills Excellent customer service and communication skills. Strong complaint investigation and resolution capability. Ability to influence, challenge and drive positive outcomes. Excellent organisational and prioritisation skills. Ability to work under pressure and manage competing demands. Strong attention to detail and record-keeping skills. Ability to support, motivate and coordinate the work of others. A collaborative approach and commitment to delivering excellent resident outcomes. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jul 31, 2026
Contractor
Job Title: Senior Repairs Customer Resolution Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Daily rate: 190.23 PAYE / 253.08 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We're looking for an experienced Senior Repairs Customer Resolution Officer to join our Property Services team and play a key role in delivering outstanding customer outcomes across our repairs service. This is an excellent opportunity for someone with a strong background in repairs, complaints resolution and customer service within social housing , who has experience supervising or coordinating colleagues and enjoys leading by example. You'll manage complex customer cases, support disrepair investigations, oversee complaint responses, and act as a key link between operational teams, contractors and residents. You'll also provide day-to-day leadership, support and guidance to a small team, helping to drive performance and excellent customer service standards. Key Responsibilities Investigate and manage complex repairs, complaints and customer resolution cases. Support disrepair and ADR case management, ensuring information is accurate and complete. Act as a point of escalation for challenging customer issues and complaints. Coordinate and supervise the work of Repairs Services Officers and Technical Administration colleagues. Conduct one-to-ones, team meetings and performance discussions. Monitor workloads, targets and service delivery standards. Liaise with contractors, surveyors, housing teams and other stakeholders to ensure repairs are completed efficiently. Identify trends, service improvements and opportunities to enhance customer satisfaction. Ensure compliance with complaint handling requirements, policies and Ombudsman expectations. Deliver a customer-focused approach that resolves issues quickly and effectively. About You We're looking for someone who can combine technical repairs knowledge with exceptional customer service and complaint resolution skills. Essential Experience Experience working within a responsive repairs or property maintenance environment , ideally within social housing. Strong experience managing and resolving customer complaints and escalated cases . Experience in a team leader, senior officer, supervisory or coordinator role with responsibility for supporting and guiding colleagues. Experience working with residents and customers in a customer-focused environment. Experience building effective relationships with contractors and internal stakeholders. Experience analysing information, solving problems and making sound decisions. Good working knowledge of Microsoft Office applications, including Word and Excel. Essential Skills Excellent customer service and communication skills. Strong complaint investigation and resolution capability. Ability to influence, challenge and drive positive outcomes. Excellent organisational and prioritisation skills. Ability to work under pressure and manage competing demands. Strong attention to detail and record-keeping skills. Ability to support, motivate and coordinate the work of others. A collaborative approach and commitment to delivering excellent resident outcomes. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Repairs Coordinator Pay: 15-19 (depending on pay type) Contract: Ongoing Location: Bristol We are recruiting an experienced Repairs Coordinator / Maintenance Scheduler to join a busy Responsive Repairs team in Bristol on a 6-month contract. This is an excellent opportunity for someone with experience in repairs scheduling, housing maintenance, facilities coordination, property services, or contractor management who thrives in a fast-paced, customer-focused environment. You will play a vital role in ensuring repair works are allocated efficiently, completed on time, and delivered to a high standard for tenants and stakeholders. Key Responsibilities As a Repairs Coordinator, your duties will include: Scheduling and allocating responsive repair jobs to operatives and contractors Raising and prioritising repair requests in line with service level agreements (SLAs) Monitoring job progress throughout the day to ensure works are completed on time Rescheduling appointments and proactively managing delays Liaising with operatives, surveyors, contractors, and customers Providing clear updates to tenants and stakeholders Ensuring repairs are completed "right first time" Updating internal systems accurately with real-time notes and status updates To be successful in this role, you should have: Previous experience in repairs coordination, maintenance scheduling, housing repairs, facilities management, or service delivery coordination Strong organisational and multitasking skills Excellent communication skills (phone and email) Experience working with scheduling or housing management systems Ability to manage workload under pressure and adapt to changing priorities A proactive and solution-focused approach Strong customer service skills If you're interested, then please apply or reach out to Ebony at Sellick Partnership, Derby. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jul 30, 2026
Seasonal
Repairs Coordinator Pay: 15-19 (depending on pay type) Contract: Ongoing Location: Bristol We are recruiting an experienced Repairs Coordinator / Maintenance Scheduler to join a busy Responsive Repairs team in Bristol on a 6-month contract. This is an excellent opportunity for someone with experience in repairs scheduling, housing maintenance, facilities coordination, property services, or contractor management who thrives in a fast-paced, customer-focused environment. You will play a vital role in ensuring repair works are allocated efficiently, completed on time, and delivered to a high standard for tenants and stakeholders. Key Responsibilities As a Repairs Coordinator, your duties will include: Scheduling and allocating responsive repair jobs to operatives and contractors Raising and prioritising repair requests in line with service level agreements (SLAs) Monitoring job progress throughout the day to ensure works are completed on time Rescheduling appointments and proactively managing delays Liaising with operatives, surveyors, contractors, and customers Providing clear updates to tenants and stakeholders Ensuring repairs are completed "right first time" Updating internal systems accurately with real-time notes and status updates To be successful in this role, you should have: Previous experience in repairs coordination, maintenance scheduling, housing repairs, facilities management, or service delivery coordination Strong organisational and multitasking skills Excellent communication skills (phone and email) Experience working with scheduling or housing management systems Ability to manage workload under pressure and adapt to changing priorities A proactive and solution-focused approach Strong customer service skills If you're interested, then please apply or reach out to Ebony at Sellick Partnership, Derby. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Independent Living Coordinator Location: Runnymede Court and Jubilee Court - Stockport Reporting to the Independent Living Manager, the Independent Living Coordinator will be part of a team who provide supportive, responsive, effective and flexible housing management and support to customers in Independent Living. The Independent Living Coordinator is responsible for promoting and maximising independence for older people within a user led environment in line with the Great Places Service Commitment framework. What you ll be doing Supporting customers, involving relevant parties where appropriate, to maintain their independence and thrive in their tenancy and community. Responsible for all aspects of tenancy management, including; voids, allocations, managing tenancy end and new tenancies, customer inductions, rents, ASB and challenging behaviour and breaches of occupancy agreements and the reporting and monitoring of repairs, maintenance and adaptations. Responsible for general building management, health and safety, maintaining security and building compliance. Supporting the welfare of customers, providing welfare checks in line with the service offer, responding to alarm calls and emergencies when on site and working closely with customers relatives and support agencies to ensure that customers housing and support needs are met; Completing Personal Safety Plans with all customers as required taking a Person Centred Approach to provide advice and guidance to customers to maintain their security and safety, assisting them to identify any risks and how these might be managed; Maintaining accurate and timely records as required for the role and in line with Data Protection regulations, to ensure that information is recorded and shared as required to support customers and maintain the safety of services; Actively promoting partnership working with other agencies, signposting their services to our customers where appropriate and supporting our customers to access relevant services; Encouraging and supporting customers to organise or access social activities, encouraging engagement with other agencies and the wider community; Ensuring any safeguarding concerns are promptly dealt with and appropriate action is taken; Adhering to relevant guidelines and workflows, working in line with the Great Places Service Commitment framework. What you ll need Experience and understanding of safeguarding of vulnerable adults.Experience of administration and recording procedures, with an in depth understanding of confidentiality; Working experience of applying Health & safety legislation; Relevant professional qualification/memberships or equivalent experience; Experience of basic housing processes and welfare benefits;Have relevant and up to date knowledge around housing and tenancy legislation and procedures which can be acted upon to make informed decisions; Able to travel to multiple locations; Driving licence and access to transport . What we need from you Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail; Effective liaison with colleagues and other stakeholders to give or find information to resolve problems; Highly organised with an ability to plan, prioritise and manage deadlines; Use of the relevant range of Microsoft Office applications; Awareness of working within budgets and Value for Money and first line response to complaints You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward s for going above & beyond Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. Closing date: 10th August 2026 Shortlist date: TBC Interview date: TBC
Jul 30, 2026
Full time
Independent Living Coordinator Location: Runnymede Court and Jubilee Court - Stockport Reporting to the Independent Living Manager, the Independent Living Coordinator will be part of a team who provide supportive, responsive, effective and flexible housing management and support to customers in Independent Living. The Independent Living Coordinator is responsible for promoting and maximising independence for older people within a user led environment in line with the Great Places Service Commitment framework. What you ll be doing Supporting customers, involving relevant parties where appropriate, to maintain their independence and thrive in their tenancy and community. Responsible for all aspects of tenancy management, including; voids, allocations, managing tenancy end and new tenancies, customer inductions, rents, ASB and challenging behaviour and breaches of occupancy agreements and the reporting and monitoring of repairs, maintenance and adaptations. Responsible for general building management, health and safety, maintaining security and building compliance. Supporting the welfare of customers, providing welfare checks in line with the service offer, responding to alarm calls and emergencies when on site and working closely with customers relatives and support agencies to ensure that customers housing and support needs are met; Completing Personal Safety Plans with all customers as required taking a Person Centred Approach to provide advice and guidance to customers to maintain their security and safety, assisting them to identify any risks and how these might be managed; Maintaining accurate and timely records as required for the role and in line with Data Protection regulations, to ensure that information is recorded and shared as required to support customers and maintain the safety of services; Actively promoting partnership working with other agencies, signposting their services to our customers where appropriate and supporting our customers to access relevant services; Encouraging and supporting customers to organise or access social activities, encouraging engagement with other agencies and the wider community; Ensuring any safeguarding concerns are promptly dealt with and appropriate action is taken; Adhering to relevant guidelines and workflows, working in line with the Great Places Service Commitment framework. What you ll need Experience and understanding of safeguarding of vulnerable adults.Experience of administration and recording procedures, with an in depth understanding of confidentiality; Working experience of applying Health & safety legislation; Relevant professional qualification/memberships or equivalent experience; Experience of basic housing processes and welfare benefits;Have relevant and up to date knowledge around housing and tenancy legislation and procedures which can be acted upon to make informed decisions; Able to travel to multiple locations; Driving licence and access to transport . What we need from you Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail; Effective liaison with colleagues and other stakeholders to give or find information to resolve problems; Highly organised with an ability to plan, prioritise and manage deadlines; Use of the relevant range of Microsoft Office applications; Awareness of working within budgets and Value for Money and first line response to complaints You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward s for going above & beyond Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. Closing date: 10th August 2026 Shortlist date: TBC Interview date: TBC
Job role: Stock Condition Co-ordinator Location: Leicester LE2 Contract Type: Temporary (Hybrid) Pay rate: 13.65 an hour Working days: Monday to Friday Working hours 9am to 5pm (35 hours a week) What You'll Do: As a Stock Condition Co-ordinator, you will play a pivotal role in ensuring our housing stock is maintained to the highest standards. Your responsibilities will include: Conducting detailed inspections of properties to assess their condition. Collecting and analysing data to inform decision-making processes. Collaborating with maintenance teams to ensure timely repairs and upkeep. Maintaining accurate records and reports on property conditions. Engaging with tenants and stakeholders to provide updates and gather feedback. Supporting the development of strategies for property improvements. What We're Looking For: To thrive in this role, you should bring: Strong analytical skills with a keen attention to detail. Excellent communication abilities to effectively liaise with various stakeholders. A proactive approach to problem-solving and decision-making. Experience in housing or property management (preferred but not essential). The ability to work independently and as part of a team. A positive attitude and a commitment to delivering high-quality work. How to Apply: Please send your CV Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jul 30, 2026
Seasonal
Job role: Stock Condition Co-ordinator Location: Leicester LE2 Contract Type: Temporary (Hybrid) Pay rate: 13.65 an hour Working days: Monday to Friday Working hours 9am to 5pm (35 hours a week) What You'll Do: As a Stock Condition Co-ordinator, you will play a pivotal role in ensuring our housing stock is maintained to the highest standards. Your responsibilities will include: Conducting detailed inspections of properties to assess their condition. Collecting and analysing data to inform decision-making processes. Collaborating with maintenance teams to ensure timely repairs and upkeep. Maintaining accurate records and reports on property conditions. Engaging with tenants and stakeholders to provide updates and gather feedback. Supporting the development of strategies for property improvements. What We're Looking For: To thrive in this role, you should bring: Strong analytical skills with a keen attention to detail. Excellent communication abilities to effectively liaise with various stakeholders. A proactive approach to problem-solving and decision-making. Experience in housing or property management (preferred but not essential). The ability to work independently and as part of a team. A positive attitude and a commitment to delivering high-quality work. How to Apply: Please send your CV Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Large Housing Association is looking for an Estate Operations Coordinator to deliver a first-class service to residents on a large multi-tenure estate in North London Responsibilities: Contributing to the management of a large multi-tenure estate. Supervising the onsite estate team and service providers to deliver against targets. Contribute to the creation of service charge budgets and financial planning and respond to queries around service charge billing and collection. Provide exceptional on-site management services and ensure timely, responsive support for customers. Complete all Fire Risk Assessment actions promptly, adhering to internal policies. Conduct regular and ad-hoc estate inspections to monitor standards and implement necessary improvements. Recommend enhancements for communal areas and estate services to the Estate Operations Manager. Improve resident satisfaction within budget; identify cost-saving opportunities. Foster strong relationships with contractors, ensuring compliance with contracts and SLAs while managing risks. Collaborate with the estate management team to address individual resident needs and gather feedback. Drive service improvement initiatives to enhance customer satisfaction. Ensure estate repairs are executed efficiently, collecting customer feedback and quality checks on completed works. This role will be hybrid working with 4 days on site in Colindale and Camden and the other WFH. Experience: Relevant experience in a similar customer-facing role. Excellent communication and interpersonal skills Experience in liaising and managing contractors Property management or Housing experience Computer skills (Word, Excel, Outlook) £20.88 ph PAYE or £27.61 ph Umbrella
Jul 28, 2026
Seasonal
Large Housing Association is looking for an Estate Operations Coordinator to deliver a first-class service to residents on a large multi-tenure estate in North London Responsibilities: Contributing to the management of a large multi-tenure estate. Supervising the onsite estate team and service providers to deliver against targets. Contribute to the creation of service charge budgets and financial planning and respond to queries around service charge billing and collection. Provide exceptional on-site management services and ensure timely, responsive support for customers. Complete all Fire Risk Assessment actions promptly, adhering to internal policies. Conduct regular and ad-hoc estate inspections to monitor standards and implement necessary improvements. Recommend enhancements for communal areas and estate services to the Estate Operations Manager. Improve resident satisfaction within budget; identify cost-saving opportunities. Foster strong relationships with contractors, ensuring compliance with contracts and SLAs while managing risks. Collaborate with the estate management team to address individual resident needs and gather feedback. Drive service improvement initiatives to enhance customer satisfaction. Ensure estate repairs are executed efficiently, collecting customer feedback and quality checks on completed works. This role will be hybrid working with 4 days on site in Colindale and Camden and the other WFH. Experience: Relevant experience in a similar customer-facing role. Excellent communication and interpersonal skills Experience in liaising and managing contractors Property management or Housing experience Computer skills (Word, Excel, Outlook) £20.88 ph PAYE or £27.61 ph Umbrella
Oscar Underhill Recruitment Solutions Ltd
Acton Trussell, Staffordshire
Customer Service Resolution Officer (Contact Centre) Location: Stafford (Office Based) Pay Rate: £15.02 per hour PAYE £18.26 per hour Umbrella Contract: Temporary (Initially 3 Months with the view to extension and permanent opportunities) Hours: 36 hours per week Temporary Working Hours: Monday to Thursday: 8:30am 5:00pm Friday: 8:30am 4:00pm Permanent Opportunity: Should permanent positions become available, the salary will increase to £32,349.96 per annum , with working hours operating on a rota between 8:00am and 8:00pm, seven days a week. The Role We are currently recruiting for a Customer Service Resolution Officer to join a well-established Housing Association based in Stafford . This is an exciting opportunity to become part of a busy Contact Centre, delivering exceptional customer service and resolving enquiries at the first point of contact. Working within the Customer Experience team, you will provide a professional, empathetic and efficient service across multiple communication channels while supporting customers with repairs, housing enquiries and general service requests. This role is ideal for candidates who thrive in a fast-paced customer-focused environment and enjoy problem solving. Key Responsibilities Deliver a high-quality first point of contact service via telephone and digital communication channels. Resolve customer enquiries efficiently whilst providing excellent customer service. Accurately record customer interactions, ensuring all information is updated within internal systems. Schedule responsive repairs and coordinate Same Day Repairs using internal resources. Process a variety of customer service workflows including repairs, damp, mould and condensation follow-on works. Ensure enquiries are managed in accordance with quality standards and internal procedures. Identify service failures and opportunities for continuous improvement. Escalate complex enquiries where appropriate whilst aiming to achieve first contact resolution. Recognise safeguarding concerns, vulnerable customers and tenancy risks, escalating appropriately. Log complaints accurately and support customers through the complaints process. Carry out administrative duties to support the wider Customer Experience Directorate. Maintain GDPR and PCI compliance at all times. Work collaboratively with colleagues to resolve challenging customer enquiries. Contribute positively to a customer-first culture whilst demonstrating professionalism and empathy. About You Previous experience working within a Customer Service environment (Essential). Experience working within a Contact Centre or Repairs environment (Desirable). Passion for delivering outstanding customer service. Excellent verbal and written communication skills. Strong problem-solving and conflict resolution abilities. Ability to remain calm under pressure and manage difficult conversations professionally. Good organisational skills with the ability to prioritise a busy workload. Confident using IT systems and able to learn new software quickly. Ability to multitask whilst maintaining accuracy. Understanding of diverse customer needs and delivering an inclusive service. Experience within Housing, Social Housing or Property Services would be advantageous. SEO Keywords Customer Service Resolution Officer Customer Service Advisor Contact Centre Advisor Contact Centre Officer Customer Experience Officer Housing Customer Service Repairs Administrator Repairs Scheduler Repairs Coordinator Social Housing Jobs Housing Association Jobs Customer Service Jobs Stafford Staffordshire Jobs Housing Repairs Customer Experience Advisor Call Centre Advisor Housing Officer Temporary Customer Service Jobs Stafford
Jul 25, 2026
Full time
Customer Service Resolution Officer (Contact Centre) Location: Stafford (Office Based) Pay Rate: £15.02 per hour PAYE £18.26 per hour Umbrella Contract: Temporary (Initially 3 Months with the view to extension and permanent opportunities) Hours: 36 hours per week Temporary Working Hours: Monday to Thursday: 8:30am 5:00pm Friday: 8:30am 4:00pm Permanent Opportunity: Should permanent positions become available, the salary will increase to £32,349.96 per annum , with working hours operating on a rota between 8:00am and 8:00pm, seven days a week. The Role We are currently recruiting for a Customer Service Resolution Officer to join a well-established Housing Association based in Stafford . This is an exciting opportunity to become part of a busy Contact Centre, delivering exceptional customer service and resolving enquiries at the first point of contact. Working within the Customer Experience team, you will provide a professional, empathetic and efficient service across multiple communication channels while supporting customers with repairs, housing enquiries and general service requests. This role is ideal for candidates who thrive in a fast-paced customer-focused environment and enjoy problem solving. Key Responsibilities Deliver a high-quality first point of contact service via telephone and digital communication channels. Resolve customer enquiries efficiently whilst providing excellent customer service. Accurately record customer interactions, ensuring all information is updated within internal systems. Schedule responsive repairs and coordinate Same Day Repairs using internal resources. Process a variety of customer service workflows including repairs, damp, mould and condensation follow-on works. Ensure enquiries are managed in accordance with quality standards and internal procedures. Identify service failures and opportunities for continuous improvement. Escalate complex enquiries where appropriate whilst aiming to achieve first contact resolution. Recognise safeguarding concerns, vulnerable customers and tenancy risks, escalating appropriately. Log complaints accurately and support customers through the complaints process. Carry out administrative duties to support the wider Customer Experience Directorate. Maintain GDPR and PCI compliance at all times. Work collaboratively with colleagues to resolve challenging customer enquiries. Contribute positively to a customer-first culture whilst demonstrating professionalism and empathy. About You Previous experience working within a Customer Service environment (Essential). Experience working within a Contact Centre or Repairs environment (Desirable). Passion for delivering outstanding customer service. Excellent verbal and written communication skills. Strong problem-solving and conflict resolution abilities. Ability to remain calm under pressure and manage difficult conversations professionally. Good organisational skills with the ability to prioritise a busy workload. Confident using IT systems and able to learn new software quickly. Ability to multitask whilst maintaining accuracy. Understanding of diverse customer needs and delivering an inclusive service. Experience within Housing, Social Housing or Property Services would be advantageous. SEO Keywords Customer Service Resolution Officer Customer Service Advisor Contact Centre Advisor Contact Centre Officer Customer Experience Officer Housing Customer Service Repairs Administrator Repairs Scheduler Repairs Coordinator Social Housing Jobs Housing Association Jobs Customer Service Jobs Stafford Staffordshire Jobs Housing Repairs Customer Experience Advisor Call Centre Advisor Housing Officer Temporary Customer Service Jobs Stafford
Broadacres Housing Association
Northallerton, Yorkshire
Property Maintenance Project Coordinator (11 month maternity cover) Property Maintenance Project Coordinator (Scheduler) Operational Repairs 11 Months Maternity Cover £29,581.52 per annum (Full Time 37 Hours per week) Northallerton (Agile Working) Are you looking for an exciting challenge as a skilled and experienced Property Maintenance Scheduler dealing with Housing Operational Repairs? Ready click apply for full job details
Oct 08, 2025
Full time
Property Maintenance Project Coordinator (11 month maternity cover) Property Maintenance Project Coordinator (Scheduler) Operational Repairs 11 Months Maternity Cover £29,581.52 per annum (Full Time 37 Hours per week) Northallerton (Agile Working) Are you looking for an exciting challenge as a skilled and experienced Property Maintenance Scheduler dealing with Housing Operational Repairs? Ready click apply for full job details
DS Recruitment have a fantastic opportunity for a Sheltered Housing Scheme Coordinator. This is an excellent opportunity to join one of the Countries leading providers of housing to older adults based in Leeds. Hours- we can offer between 18- 20 hours per weekover 3 days ( between 9am- 5pm Monday- Friday) This role is temporary ongoing to start ASAP Payrate: £15.49 PAYE or £19.68 UMB The Role: To ensure residents over 55 are able to live independently within sheltered and general housing using assistive technology. Managing a scheme of 34 apartments. To assist in the letting process to ensure appropriate lettings to minimise void levels To provide advice on low level rent arrears and liaise with the Income team. To carry out tenant daily wellbeing calls and checks based on assessed risk that promotes independence. Offering advice and guidance to residents on keeping the property to a reasonable condition. About you: Excellent communication and interpersonal skills, with the ability to effectively interact with tenants, colleagues, and external stakeholders. Strong organizational skills and attention to detail to manage multiple tasks and deadlines. Experience of building checks and repairs reporting Current enhanced DBS check Ability to support with low level ASB's An Enhanced DBS dated in the previous 12 months or on the updates service is vital for this role. This is a temp ongoing role to start ASAP Apply now for immediate consideration!
Oct 07, 2025
Full time
DS Recruitment have a fantastic opportunity for a Sheltered Housing Scheme Coordinator. This is an excellent opportunity to join one of the Countries leading providers of housing to older adults based in Leeds. Hours- we can offer between 18- 20 hours per weekover 3 days ( between 9am- 5pm Monday- Friday) This role is temporary ongoing to start ASAP Payrate: £15.49 PAYE or £19.68 UMB The Role: To ensure residents over 55 are able to live independently within sheltered and general housing using assistive technology. Managing a scheme of 34 apartments. To assist in the letting process to ensure appropriate lettings to minimise void levels To provide advice on low level rent arrears and liaise with the Income team. To carry out tenant daily wellbeing calls and checks based on assessed risk that promotes independence. Offering advice and guidance to residents on keeping the property to a reasonable condition. About you: Excellent communication and interpersonal skills, with the ability to effectively interact with tenants, colleagues, and external stakeholders. Strong organizational skills and attention to detail to manage multiple tasks and deadlines. Experience of building checks and repairs reporting Current enhanced DBS check Ability to support with low level ASB's An Enhanced DBS dated in the previous 12 months or on the updates service is vital for this role. This is a temp ongoing role to start ASAP Apply now for immediate consideration!
