1st Line Support Analyst Location: Birmingham (Hybrid - 4 days onsite, 1 day remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation on an initial 6-month contract, with a strong possibility of moving into a permanent position for the right individual. You'll be the first point of contact for IT support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact for all IT incidents and service requests via phone, email and ticketing system. Log, categorise and prioritise support tickets in line with agreed SLAs. Troubleshoot hardware, software and connectivity issues. Support Windows 10/11 desktop environments. Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive. Create, modify and manage user accounts within Active Directory and Microsoft Entra ID. Perform password resets, mailbox administration and user provisioning. Support printers, laptops, desktops and mobile devices. Escalate complex issues to the 2nd Line Support team where appropriate. Maintain accurate documentation and update knowledge base articles. Deliver excellent customer service while keeping users informed throughout the support process. Required Skills & Experience Previous experience in a 1st Line Support, IT Service Desk or Helpdesk role. Strong knowledge of Microsoft Windows 10/11. Experience supporting Microsoft 365. Active Directory administration. Microsoft Entra ID / Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. Desirable Skills Microsoft Intune knowledge. Microsoft Autopilot experience. Exchange Online administration. SCCM or endpoint management experience. CompTIA A+, Network+ or Microsoft certifications. Experience working within ITIL environments. What's on Offer Initial 6-month contract with a genuine route into a permanent position. Hybrid working (4 days onsite, 1 day remote). Opportunity to work within a modern Microsoft environment. Training and development opportunities. Collaborative and supportive IT team. Immediate start available.
Aug 06, 2026
Contractor
1st Line Support Analyst Location: Birmingham (Hybrid - 4 days onsite, 1 day remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation on an initial 6-month contract, with a strong possibility of moving into a permanent position for the right individual. You'll be the first point of contact for IT support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact for all IT incidents and service requests via phone, email and ticketing system. Log, categorise and prioritise support tickets in line with agreed SLAs. Troubleshoot hardware, software and connectivity issues. Support Windows 10/11 desktop environments. Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive. Create, modify and manage user accounts within Active Directory and Microsoft Entra ID. Perform password resets, mailbox administration and user provisioning. Support printers, laptops, desktops and mobile devices. Escalate complex issues to the 2nd Line Support team where appropriate. Maintain accurate documentation and update knowledge base articles. Deliver excellent customer service while keeping users informed throughout the support process. Required Skills & Experience Previous experience in a 1st Line Support, IT Service Desk or Helpdesk role. Strong knowledge of Microsoft Windows 10/11. Experience supporting Microsoft 365. Active Directory administration. Microsoft Entra ID / Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. Desirable Skills Microsoft Intune knowledge. Microsoft Autopilot experience. Exchange Online administration. SCCM or endpoint management experience. CompTIA A+, Network+ or Microsoft certifications. Experience working within ITIL environments. What's on Offer Initial 6-month contract with a genuine route into a permanent position. Hybrid working (4 days onsite, 1 day remote). Opportunity to work within a modern Microsoft environment. Training and development opportunities. Collaborative and supportive IT team. Immediate start available.
An opportunity has arisen for a Senior Business Analyst to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst, you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering hybrid / remote working options, salary range of £450 - £600 per day and benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira Service Management using established workflows and operational processes. Creating and maintaining process maps, workflow documentation, user stories, implementation tickets and acceptance criteria. Analysing and supporting API integrations between Jira Service Management, HubSpot and other business systems. Ensuring solutions align with wider service management processes and technology environments. Supporting testing, validation and User Acceptance Testing (UAT) activities. Identifying delivery risks, dependencies and implementation considerations. Producing operational documentation, training materials and implementation resources to support adoption. What we are looking for: Previously worked as a Business Analyst, Business Systems Analyst, Systems Analyst, Process Analyst or in a similar role Proven experience delivering Jira Service Management implementations. Strong Business Analysis experience within system implementation, digital transformation or operational change programmes. Experience working with HubSpot integrations. Previous involvement in projects that have progressed from discovery through to implementation and delivery. Strong skills in workflow design, process mapping and business documentation. Experience supporting system integrations, including API-related analysis. Knowledge of IT Service Management (ITSM) processes, workflow automation and service delivery models. Experience producing training materials, operational procedures and implementation documentation. This is an excellent opportunity for a Business Analyst with Jira Service Management implementation experience to join a high-profile transformation programme. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Aug 06, 2026
Contractor
An opportunity has arisen for a Senior Business Analyst to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst, you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering hybrid / remote working options, salary range of £450 - £600 per day and benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira Service Management using established workflows and operational processes. Creating and maintaining process maps, workflow documentation, user stories, implementation tickets and acceptance criteria. Analysing and supporting API integrations between Jira Service Management, HubSpot and other business systems. Ensuring solutions align with wider service management processes and technology environments. Supporting testing, validation and User Acceptance Testing (UAT) activities. Identifying delivery risks, dependencies and implementation considerations. Producing operational documentation, training materials and implementation resources to support adoption. What we are looking for: Previously worked as a Business Analyst, Business Systems Analyst, Systems Analyst, Process Analyst or in a similar role Proven experience delivering Jira Service Management implementations. Strong Business Analysis experience within system implementation, digital transformation or operational change programmes. Experience working with HubSpot integrations. Previous involvement in projects that have progressed from discovery through to implementation and delivery. Strong skills in workflow design, process mapping and business documentation. Experience supporting system integrations, including API-related analysis. Knowledge of IT Service Management (ITSM) processes, workflow automation and service delivery models. Experience producing training materials, operational procedures and implementation documentation. This is an excellent opportunity for a Business Analyst with Jira Service Management implementation experience to join a high-profile transformation programme. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering, you'll resolve complex issues while strengthening the processes and tooling that the wider support team relies on. Location: Banbury - hybrid with flexibility to work remotely. 2-3 days per week in the office. Salary: £40,000 - £45,000 basic plus benefits package + weekend support rota contribution pay. Good commutes from Rugby, Coventry, Oxford, Milton Keynes, Northampton, etc. What you'll be doing Own significant incidents end-to-end, from triage and coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation pathways and handover standards Evolve the service management tooling - workflows, automations, reporting and engineering integrations Build a knowledge base that reduces repeat contacts and produce service reporting that turns trends into action Coach first and second line agents on investigation, troubleshooting and customer communication What you need to bring 3+ years in a senior support, service desk or ITSM role. Working knowledge of ITIL Incident and Problem Management, applied pragmatically Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice, ServiceNow or similar) - workflows and reporting, not just ticketing A track record of improving a support function, such as escalation frameworks, SLA design or knowledge management resources Confident, clear communicator who's comfortable in difficult conversations with customers and senior stakeholders Available for occasional weekend support rota Why you'll love this job Genuine autonomy to shape how service management works, with real influence and no line management responsibilities for the moment. Join a business backed by fresh growth investment (Multiple millions ), with the scope to build something rather than maintain it Work alongside a team who've lived the industry they serve, in a genuinely collaborative culture If you're ready to bring structure and pace to a growing support function in the software technology sector, we'd love to hear from you. Apply now to find out more about this exciting opportunity.
Aug 06, 2026
Full time
Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering, you'll resolve complex issues while strengthening the processes and tooling that the wider support team relies on. Location: Banbury - hybrid with flexibility to work remotely. 2-3 days per week in the office. Salary: £40,000 - £45,000 basic plus benefits package + weekend support rota contribution pay. Good commutes from Rugby, Coventry, Oxford, Milton Keynes, Northampton, etc. What you'll be doing Own significant incidents end-to-end, from triage and coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation pathways and handover standards Evolve the service management tooling - workflows, automations, reporting and engineering integrations Build a knowledge base that reduces repeat contacts and produce service reporting that turns trends into action Coach first and second line agents on investigation, troubleshooting and customer communication What you need to bring 3+ years in a senior support, service desk or ITSM role. Working knowledge of ITIL Incident and Problem Management, applied pragmatically Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice, ServiceNow or similar) - workflows and reporting, not just ticketing A track record of improving a support function, such as escalation frameworks, SLA design or knowledge management resources Confident, clear communicator who's comfortable in difficult conversations with customers and senior stakeholders Available for occasional weekend support rota Why you'll love this job Genuine autonomy to shape how service management works, with real influence and no line management responsibilities for the moment. Join a business backed by fresh growth investment (Multiple millions ), with the scope to build something rather than maintain it Work alongside a team who've lived the industry they serve, in a genuinely collaborative culture If you're ready to bring structure and pace to a growing support function in the software technology sector, we'd love to hear from you. Apply now to find out more about this exciting opportunity.
Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering, you'll resolve complex issues while strengthening the processes and tooling that the wider support team relies on. Location: Banbury (many staff comutte from Milton Keynes / Northampton area) - hybrid with flexibility to work remotely. 2-3 days per week in the office. Salary: £40,000 - £45,000 basic plus benefits package + weekend support rota contribution pay. Good commutes from Rugby, Coventry, Oxford, Milton Keynes, Northampton, etc. What you'll be doing Own significant incidents end-to-end, from triage and coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation pathways and handover standards Evolve the service management tooling - workflows, automations, reporting and engineering integrations Build a knowledge base that reduces repeat contacts and produce service reporting that turns trends into action Coach first and second line agents on investigation, troubleshooting and customer communication What you need to bring 3+ years in a senior support, service desk or ITSM role. Working knowledge of ITIL Incident and Problem Management, applied pragmatically Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice, ServiceNow or similar) - workflows and reporting, not just ticketing A track record of improving a support function, such as escalation frameworks, SLA design or knowledge management resources Confident, clear communicator who's comfortable in difficult conversations with customers and senior stakeholders Available for occasional weekend support rota Why you'll love this job Genuine autonomy to shape how service management works, with real influence and no line management responsibilities for the moment. Join a business backed by fresh growth investment (Multiple millions ), with the scope to build something rather than maintain it Work alongside a team who've lived the industry they serve, in a genuinely collaborative culture If you're ready to bring structure and pace to a growing support function in the software technology sector, we'd love to hear from you. Apply now to find out more about this exciting opportunity.
Aug 05, 2026
Full time
Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering, you'll resolve complex issues while strengthening the processes and tooling that the wider support team relies on. Location: Banbury (many staff comutte from Milton Keynes / Northampton area) - hybrid with flexibility to work remotely. 2-3 days per week in the office. Salary: £40,000 - £45,000 basic plus benefits package + weekend support rota contribution pay. Good commutes from Rugby, Coventry, Oxford, Milton Keynes, Northampton, etc. What you'll be doing Own significant incidents end-to-end, from triage and coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation pathways and handover standards Evolve the service management tooling - workflows, automations, reporting and engineering integrations Build a knowledge base that reduces repeat contacts and produce service reporting that turns trends into action Coach first and second line agents on investigation, troubleshooting and customer communication What you need to bring 3+ years in a senior support, service desk or ITSM role. Working knowledge of ITIL Incident and Problem Management, applied pragmatically Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice, ServiceNow or similar) - workflows and reporting, not just ticketing A track record of improving a support function, such as escalation frameworks, SLA design or knowledge management resources Confident, clear communicator who's comfortable in difficult conversations with customers and senior stakeholders Available for occasional weekend support rota Why you'll love this job Genuine autonomy to shape how service management works, with real influence and no line management responsibilities for the moment. Join a business backed by fresh growth investment (Multiple millions ), with the scope to build something rather than maintain it Work alongside a team who've lived the industry they serve, in a genuinely collaborative culture If you're ready to bring structure and pace to a growing support function in the software technology sector, we'd love to hear from you. Apply now to find out more about this exciting opportunity.
hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role. Primary Details Time Type: Full time Worker Type: Employee Business Analysis Manager - Reinsurance Location: London Type: Permanent, full time Hybrid role, happy to talk flexible working The Opportunity QBE Europe is recruiting a Business Analysis Manager to join our team on a full time, permanent basis focusing on our Inwards Re-Insurance business. As a Business Analysis Manager, you'll manage and mentor a team of analysts while acting as the vital link between business and IT. You'll shape strategy, drive agile delivery, and lead process and systems analysis to unlock value across the organisation. With a focus on innovation, collaboration, and continuous improvement, this role offers the opportunity to influence strategic roadmaps, deliver meaningful change, and build strong relationships with stakeholders and industry experts alike. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role Manage a team of Business Analysts providing coaching and mentoring. Act as the interface between business and IT teams to provide analysis support, building domain expertise to support your aligned business unit in shaping their strategy. Lead in an agile working environment, encouraging collaboration, innovation, and flexibility. Specialise in process, business, or systems analysis to identify gaps and define or redesign processes. Manage essential process documentation and project implementation by collaborating with business partners. Contribute to the development and maintenance of the strategic technical roadmap for the domain. Support the implementation of business-led change to achieve business objectives. Drive overall improvement in the quality of analysis outputs. Build relationships with industry experts and stakeholders to align solutions with business and IT strategy. Facilitate workshops and meetings to ensure objectives are met. Communicate updates and changes in the IT strategy to all business stakeholders. About you Demonstrated ability to effectively communicate with all levels in IT and business. Have strong Insurance or London Market and domain expertise, preferably with Re-Insurance experience. Experience of managing cross functional teams and matrix management. Experience of negotiating and influencing executive level sponsors. Proven experience of interpreting business strategy and translating this into IT strategy. Significant business analysis experience, including managing multiple projects and complex projects using various delivery methodologies. Strong track record of technology delivery. Experience of managing and working with IT external vendors. Significant experience in the insurance industry. Project management experience, business analysis and improvement experience. Experience managing or leading others with increasing levels of responsibility. Some experience in a similar tech service environment within related industries. Experience working in a team-oriented, agile, collaborative environment. Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 30 days holiday a year with the option to buy up to 2 additional days. Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. To learn more about benefits of working with us, click Rewarding our people - QBE European Operations Awards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance AXCO Global Insurance Awards 2024 Winner: Network Management of the Year Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer To learn more about our achievements, click here Apply now and let's make it happen! If you're looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Skills: Adaptability, Analytical Thinking, Business Management, Critical Thinking, Financial Systems, Information Technology Applications, Information Technology Strategies, Intentional collaboration, IT Project Lifecycle, IT Service Management (ITSM), Managing performance, Problem Solving, Risk Management, Stakeholder Management, Team Management How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Aug 05, 2026
Full time
hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role. Primary Details Time Type: Full time Worker Type: Employee Business Analysis Manager - Reinsurance Location: London Type: Permanent, full time Hybrid role, happy to talk flexible working The Opportunity QBE Europe is recruiting a Business Analysis Manager to join our team on a full time, permanent basis focusing on our Inwards Re-Insurance business. As a Business Analysis Manager, you'll manage and mentor a team of analysts while acting as the vital link between business and IT. You'll shape strategy, drive agile delivery, and lead process and systems analysis to unlock value across the organisation. With a focus on innovation, collaboration, and continuous improvement, this role offers the opportunity to influence strategic roadmaps, deliver meaningful change, and build strong relationships with stakeholders and industry experts alike. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role Manage a team of Business Analysts providing coaching and mentoring. Act as the interface between business and IT teams to provide analysis support, building domain expertise to support your aligned business unit in shaping their strategy. Lead in an agile working environment, encouraging collaboration, innovation, and flexibility. Specialise in process, business, or systems analysis to identify gaps and define or redesign processes. Manage essential process documentation and project implementation by collaborating with business partners. Contribute to the development and maintenance of the strategic technical roadmap for the domain. Support the implementation of business-led change to achieve business objectives. Drive overall improvement in the quality of analysis outputs. Build relationships with industry experts and stakeholders to align solutions with business and IT strategy. Facilitate workshops and meetings to ensure objectives are met. Communicate updates and changes in the IT strategy to all business stakeholders. About you Demonstrated ability to effectively communicate with all levels in IT and business. Have strong Insurance or London Market and domain expertise, preferably with Re-Insurance experience. Experience of managing cross functional teams and matrix management. Experience of negotiating and influencing executive level sponsors. Proven experience of interpreting business strategy and translating this into IT strategy. Significant business analysis experience, including managing multiple projects and complex projects using various delivery methodologies. Strong track record of technology delivery. Experience of managing and working with IT external vendors. Significant experience in the insurance industry. Project management experience, business analysis and improvement experience. Experience managing or leading others with increasing levels of responsibility. Some experience in a similar tech service environment within related industries. Experience working in a team-oriented, agile, collaborative environment. Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 30 days holiday a year with the option to buy up to 2 additional days. Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. To learn more about benefits of working with us, click Rewarding our people - QBE European Operations Awards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance AXCO Global Insurance Awards 2024 Winner: Network Management of the Year Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer To learn more about our achievements, click here Apply now and let's make it happen! If you're looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Skills: Adaptability, Analytical Thinking, Business Management, Critical Thinking, Financial Systems, Information Technology Applications, Information Technology Strategies, Intentional collaboration, IT Project Lifecycle, IT Service Management (ITSM), Managing performance, Problem Solving, Risk Management, Stakeholder Management, Team Management How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Overview We are seeking an IT Support Engineer to join a growing technology team, providing high-quality support across the business. This role will be responsible for supporting end users, resolving technical issues, and ensuring the smooth operation of IT systems and services.The ideal candidate will have a strong understanding of Microsoft 365 and a broad background in IT support, with excellent troubleshooting and customer service skills. Responsibilities Provide 1st and 2nd line support to end users across hardware, software, and business applications. Manage and support the Microsoft 365 environment, including Outlook, Teams, OneDrive, SharePoint, and user administration. Troubleshoot desktop, laptop, mobile device, and peripheral issues. Support user onboarding and offboarding, including account creation and access management. Assist with device builds, deployments, and software installations. Manage tickets through to resolution, ensuring a high level of customer service. Escalate complex issues where required and work with third-party suppliers. Maintain IT documentation and contribute to process improvements. Experience Required Previous experience in an IT Support Engineer, Service Desk Analyst, or Desktop Support role. Strong working knowledge of Microsoft 365. Experience supporting Windows operating systems and Active Directory/Azure AD environments. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools. Excellent communication and problem-solving skills. A proactive approach with a strong customer-service mindset. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 05, 2026
Contractor
Overview We are seeking an IT Support Engineer to join a growing technology team, providing high-quality support across the business. This role will be responsible for supporting end users, resolving technical issues, and ensuring the smooth operation of IT systems and services.The ideal candidate will have a strong understanding of Microsoft 365 and a broad background in IT support, with excellent troubleshooting and customer service skills. Responsibilities Provide 1st and 2nd line support to end users across hardware, software, and business applications. Manage and support the Microsoft 365 environment, including Outlook, Teams, OneDrive, SharePoint, and user administration. Troubleshoot desktop, laptop, mobile device, and peripheral issues. Support user onboarding and offboarding, including account creation and access management. Assist with device builds, deployments, and software installations. Manage tickets through to resolution, ensuring a high level of customer service. Escalate complex issues where required and work with third-party suppliers. Maintain IT documentation and contribute to process improvements. Experience Required Previous experience in an IT Support Engineer, Service Desk Analyst, or Desktop Support role. Strong working knowledge of Microsoft 365. Experience supporting Windows operating systems and Active Directory/Azure AD environments. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools. Excellent communication and problem-solving skills. A proactive approach with a strong customer-service mindset. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Job Description: Location: Hybrid - Reading area (3-4 days on site per week) Type: Full-time, Permanent Clearance: High Level Clearance require About DXC Technology DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions. Working Pattern Hybrid - up to 3-4 days on site per week Rotating shifts: 7am-3pm / 9:30am-5:30pm Potential for out-of-hours on-call support The Senior Application Support Engineer Role We are looking for a motivated Senior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC. This role will require a strong understanding of applications support. It will be a hybrid role with elements of office-based working in the Reading area and at home. The role includes optimizing system performance, resolving complex production bugs, and mentoring junior staff. Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management. Provide application lifecycle technical expertise for the support, monitoring, troubleshooting, change and enhancement of packaged and/or custom applications in accordance with contractual terms and conditions and established technical standards such as CMMI and ISO. Engage in and provide support for transition/transformation efforts. Undertake the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis following operational policies and processes that are compliant with industry standards, such as ISO, and best practices such as Information Technology Infrastructure Library (ITIL). Responsibilities Performing early morning checks to ensure applications are healthy before the users log in. Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications. Own, troubleshoot, and resolve complex 2nd and 3rd line technical issues within agreed SLAs. Plan and execute application upgrades, security patching, and impact analysis across Production and Non-Production environments. Implement monitoring and continual service improvement to reduce ticket volume and optimize system reliability. Provide guidance, training, and technical coaching to junior analysts. Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors. Create and update "how to guides" and knowledge base articles for common fixes and internal processes. Collaborate closely with other application engineers in the team as well as liaising with the client on a regular basis. Work together with the applications team to identify and implement continual service improvement activities. Key Skills 5 or more years of experience in application support, systems administration, or IT service desk environment. Advanced analytical problem-solving and root-cause analysis. Capability to thrive in high-pressure, live production environments. Excellent communication skills and the ability to work in a team-oriented environment. Microsoft certifications (e.g., Azure Fundamentals/Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable. The following technical skills would be beneficial: Understanding of ServiceNow or related ITSM tool Windows-based Applications experience Advanced SQL skills in SQL Server and knowledge of SSRS Active Directory Understanding of operating systems, cloud platforms and basic programming integrations Experience of Dynatrace or other monitoring tools Strong working knowledge of ITIL service management processes. ITIL V4 Foundation Certification is desirable Benefits DXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
Aug 05, 2026
Full time
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Job Description: Location: Hybrid - Reading area (3-4 days on site per week) Type: Full-time, Permanent Clearance: High Level Clearance require About DXC Technology DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions. Working Pattern Hybrid - up to 3-4 days on site per week Rotating shifts: 7am-3pm / 9:30am-5:30pm Potential for out-of-hours on-call support The Senior Application Support Engineer Role We are looking for a motivated Senior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC. This role will require a strong understanding of applications support. It will be a hybrid role with elements of office-based working in the Reading area and at home. The role includes optimizing system performance, resolving complex production bugs, and mentoring junior staff. Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management. Provide application lifecycle technical expertise for the support, monitoring, troubleshooting, change and enhancement of packaged and/or custom applications in accordance with contractual terms and conditions and established technical standards such as CMMI and ISO. Engage in and provide support for transition/transformation efforts. Undertake the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis following operational policies and processes that are compliant with industry standards, such as ISO, and best practices such as Information Technology Infrastructure Library (ITIL). Responsibilities Performing early morning checks to ensure applications are healthy before the users log in. Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications. Own, troubleshoot, and resolve complex 2nd and 3rd line technical issues within agreed SLAs. Plan and execute application upgrades, security patching, and impact analysis across Production and Non-Production environments. Implement monitoring and continual service improvement to reduce ticket volume and optimize system reliability. Provide guidance, training, and technical coaching to junior analysts. Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors. Create and update "how to guides" and knowledge base articles for common fixes and internal processes. Collaborate closely with other application engineers in the team as well as liaising with the client on a regular basis. Work together with the applications team to identify and implement continual service improvement activities. Key Skills 5 or more years of experience in application support, systems administration, or IT service desk environment. Advanced analytical problem-solving and root-cause analysis. Capability to thrive in high-pressure, live production environments. Excellent communication skills and the ability to work in a team-oriented environment. Microsoft certifications (e.g., Azure Fundamentals/Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable. The following technical skills would be beneficial: Understanding of ServiceNow or related ITSM tool Windows-based Applications experience Advanced SQL skills in SQL Server and knowledge of SSRS Active Directory Understanding of operating systems, cloud platforms and basic programming integrations Experience of Dynatrace or other monitoring tools Strong working knowledge of ITIL service management processes. ITIL V4 Foundation Certification is desirable Benefits DXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
hackajob is collaborating with Vanguard to connect them with exceptional professionals for this role. Job Title Production Support Analyst, Specialist The Role Join Vanguard Europe and help us in our mission . To take a stand for all investors, treat them fairly, and give them the best chance for investment success. Here, you can be a part of a culture that promotes teamwork, integrity and doing the right thing for our clients and our crew! As a production support analyst you will be part of an established and well-respected team working towards maintaining the availability and providing technical support to numerous critical business systems in the middle and back office space. We are increasingly bringing technology to the role to improve the support process via automation and monitoring. This is an exciting time to join the team and pioneer new technologies in the support arena. Join us and help develop solutions that put clients first! In this role you will Work in a team of 3 Support some of the below applications: Calypso - Collateral & Derivatives Management CRD - Back Office Post Trade compliance Spire - Stock Lending Application Gresham CTC - Cash and Position Reconciliation Corporate Actions - S&P vendor application TWS - Treasury workstation used for FX DMA - Fund Distribution Management Service Extra - used for Basket publish and valuations Own incidents from start until resolution, working with peers across support, development and the business to bring about a timely fix for our customers Find opportunities to improve system and applications performance (e.g., automating manual system tasks) Leverage your knowledge and expertise to manage incidents across different types of issues i.e. application, Data, Infrastructure, batch processing, data transmission Develop a deep understanding of your client's business functions and issues and determine the appropriate technical tool to address the client's business need or issue Use your past experiences and knowledge gained from personal development to suggest and implement process improvements both to your business clients but also within the support team (examples could be tools to improve daily activity, scripts, processes/procedure changes and automation of manual tasks, etc.) Support Change Management initiatives by being a project liaison representing the support team and acting as a proxy for the business to ensure deliveries are supportable and operational for the team Be part of a follow-the-sun model, handing off to the US and receiving hand-over from Australia What it takes it takes Experience with dealing with production issues in the middle and back office arena, working with teams to quickly resolve issues for our clients. You will need solid analysis and problem-solving skills with a good eye for detail Experience gained in a similar Financial Services organisation would be beneficial but not essential for the right candidate Strong written and oral communication skills, you will enjoy interacting with clients and building an enduring relationship Technical Knowledge in the following areas: Scheduling Systems - Control M, mainframe System Infrastructure Architecture Database Structure and Operation - basic SQL skills required Operating System Knowledge - Windows and UNIX Enterprise monitoring and alerting tools - Splunk , Honeycomb Cloud Systems and components - Hands-on exposure to AWS services and cloud-native architectures, including CloudWatch, Lambda, S3, event-driven processing, alarms, logging, and operational support IT Service Management (ITSM) Tools - Experience with ServiceNow for Incident, Problem, Change, and Request Management, including root cause tracking, operational reporting Agile tooling - Experience with Jira & Confluence for work tracking, backlog management, Kanban boards, and operational work prioritization Having some exposure to development techniques and tools with some experience of writing in a scripting language would allow the successful candidate to excel in this position. Nice to have exposures on different AI tools like MS Copilot, Atlassian Intelligence or similar platforms which can help drive operational efficiency. A flexible schedule - some activities you'll be performing may require off-hours or weekend support. Special Factors Vanguard is not offering visa sponsorship for this position This is a hybrid position and will involve working from the office and from home Please note that we review applications on a rolling basis and may close this role early if there is a high level of interest. To avoid missing out, we recommend applying as soon as possible Why Vanguard? Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients. This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments. It's what we stand for: value to investors. Inclusion Statement Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing." We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values. When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Aug 05, 2026
Full time
hackajob is collaborating with Vanguard to connect them with exceptional professionals for this role. Job Title Production Support Analyst, Specialist The Role Join Vanguard Europe and help us in our mission . To take a stand for all investors, treat them fairly, and give them the best chance for investment success. Here, you can be a part of a culture that promotes teamwork, integrity and doing the right thing for our clients and our crew! As a production support analyst you will be part of an established and well-respected team working towards maintaining the availability and providing technical support to numerous critical business systems in the middle and back office space. We are increasingly bringing technology to the role to improve the support process via automation and monitoring. This is an exciting time to join the team and pioneer new technologies in the support arena. Join us and help develop solutions that put clients first! In this role you will Work in a team of 3 Support some of the below applications: Calypso - Collateral & Derivatives Management CRD - Back Office Post Trade compliance Spire - Stock Lending Application Gresham CTC - Cash and Position Reconciliation Corporate Actions - S&P vendor application TWS - Treasury workstation used for FX DMA - Fund Distribution Management Service Extra - used for Basket publish and valuations Own incidents from start until resolution, working with peers across support, development and the business to bring about a timely fix for our customers Find opportunities to improve system and applications performance (e.g., automating manual system tasks) Leverage your knowledge and expertise to manage incidents across different types of issues i.e. application, Data, Infrastructure, batch processing, data transmission Develop a deep understanding of your client's business functions and issues and determine the appropriate technical tool to address the client's business need or issue Use your past experiences and knowledge gained from personal development to suggest and implement process improvements both to your business clients but also within the support team (examples could be tools to improve daily activity, scripts, processes/procedure changes and automation of manual tasks, etc.) Support Change Management initiatives by being a project liaison representing the support team and acting as a proxy for the business to ensure deliveries are supportable and operational for the team Be part of a follow-the-sun model, handing off to the US and receiving hand-over from Australia What it takes it takes Experience with dealing with production issues in the middle and back office arena, working with teams to quickly resolve issues for our clients. You will need solid analysis and problem-solving skills with a good eye for detail Experience gained in a similar Financial Services organisation would be beneficial but not essential for the right candidate Strong written and oral communication skills, you will enjoy interacting with clients and building an enduring relationship Technical Knowledge in the following areas: Scheduling Systems - Control M, mainframe System Infrastructure Architecture Database Structure and Operation - basic SQL skills required Operating System Knowledge - Windows and UNIX Enterprise monitoring and alerting tools - Splunk , Honeycomb Cloud Systems and components - Hands-on exposure to AWS services and cloud-native architectures, including CloudWatch, Lambda, S3, event-driven processing, alarms, logging, and operational support IT Service Management (ITSM) Tools - Experience with ServiceNow for Incident, Problem, Change, and Request Management, including root cause tracking, operational reporting Agile tooling - Experience with Jira & Confluence for work tracking, backlog management, Kanban boards, and operational work prioritization Having some exposure to development techniques and tools with some experience of writing in a scripting language would allow the successful candidate to excel in this position. Nice to have exposures on different AI tools like MS Copilot, Atlassian Intelligence or similar platforms which can help drive operational efficiency. A flexible schedule - some activities you'll be performing may require off-hours or weekend support. Special Factors Vanguard is not offering visa sponsorship for this position This is a hybrid position and will involve working from the office and from home Please note that we review applications on a rolling basis and may close this role early if there is a high level of interest. To avoid missing out, we recommend applying as soon as possible Why Vanguard? Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients. This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments. It's what we stand for: value to investors. Inclusion Statement Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing." We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values. When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Junior Incident Engineer Rate: 250 - 320 per day - Umbrella only Duration: 6 months Likely to extend) Location: Glasglow - hybrid Job Description: Will contribute to the Service Desks commitment of providing 1st line IT support. Providing support and visibility to our users and joining a team of analysts responding to and resolving requests for technical support and fulfilling service requests logged via our self-service ITSM tool. Key Responsibilities: Assist colleagues in their day-to-day role providing support. Resolve incidents for SLC and approved third party employees by first time fix while recording details on ITSM tool. Complete Service Requests (including password resets). Handle incident tickets from SLC and third-party employees; including contacting by phone when necessary. Create, administer and remove account access for SLC and third-party employees under the Joiner, Mover, Leaver process. Assist with documents for internal processes, following ITIL recommended standards. Assist with maintaining and creating work instructions of existing and new tasks. Create documentation/Knowledge of first-time fixes for end users. Always ensure a high level of customer satisfaction. Escalate unresolved incidents to second line support via the Incident Management process when appropriate. Assist with user account management and access control. Ensure that all relevant details are recorded in the relevant location during an Incidents lifecycle. Take ownership, where possible, of lower impact priority incidents. Manage your own workload and any additional relevant tasks, determined required by IT Management. Required skill/ experience Excellent attention to detail Great interpersonal skills Strong general IT knowledge and experience Excellent analytical and problem-solving skills. Demonstrated customer service experience with excellent written and verbal communication skills. Capable of taking proactive actions and showing strong initiative. Ability to work effectively both independently and within a team environment. Knowledge of Microsoft Office suite of applications and SLC Core Applications. Experience of working with SLA's and KPI's. Good level of education including Maths and English at standard grade level or above. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Aug 05, 2026
Contractor
Junior Incident Engineer Rate: 250 - 320 per day - Umbrella only Duration: 6 months Likely to extend) Location: Glasglow - hybrid Job Description: Will contribute to the Service Desks commitment of providing 1st line IT support. Providing support and visibility to our users and joining a team of analysts responding to and resolving requests for technical support and fulfilling service requests logged via our self-service ITSM tool. Key Responsibilities: Assist colleagues in their day-to-day role providing support. Resolve incidents for SLC and approved third party employees by first time fix while recording details on ITSM tool. Complete Service Requests (including password resets). Handle incident tickets from SLC and third-party employees; including contacting by phone when necessary. Create, administer and remove account access for SLC and third-party employees under the Joiner, Mover, Leaver process. Assist with documents for internal processes, following ITIL recommended standards. Assist with maintaining and creating work instructions of existing and new tasks. Create documentation/Knowledge of first-time fixes for end users. Always ensure a high level of customer satisfaction. Escalate unresolved incidents to second line support via the Incident Management process when appropriate. Assist with user account management and access control. Ensure that all relevant details are recorded in the relevant location during an Incidents lifecycle. Take ownership, where possible, of lower impact priority incidents. Manage your own workload and any additional relevant tasks, determined required by IT Management. Required skill/ experience Excellent attention to detail Great interpersonal skills Strong general IT knowledge and experience Excellent analytical and problem-solving skills. Demonstrated customer service experience with excellent written and verbal communication skills. Capable of taking proactive actions and showing strong initiative. Ability to work effectively both independently and within a team environment. Knowledge of Microsoft Office suite of applications and SLC Core Applications. Experience of working with SLA's and KPI's. Good level of education including Maths and English at standard grade level or above. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
An opportunity has arisen for a Business Analyst to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. As a Business Analyst, you will gather business requirements, design efficient processes and support the delivery of a Jira Service Management solution. This is a 6-month contract-based role offering hybrid / remote working options, salary range of £400 - £500 per day and benefits. You will be responsible for: Gathering, analysing and documenting business and operational requirements. Producing functional specifications, user stories and acceptance criteria. Mapping business processes, workflows, business rules and system integrations. Acting as the link between business stakeholders, technical teams and external delivery partners. Managing and refining the project backlog to support successful delivery. Defining workflow processes and automation requirements. Supporting solution validation to ensure business requirements are met. Preparing test scripts, coordinating User Acceptance Testing (UAT) and managing defects through to resolution. Identifying project risks, dependencies and implementation considerations. Assisting with business readiness, transition planning and change management activities. Working closely with technical teams to ensure requirements are accurately reflected within the implemented solution. What we are looking for: Previously worked as a Business Analyst, Process Analyst, Process Improvement Analyst, Data Analyst, Workflow Analyst, Operations Analyst, Business Intelligence Analyst, BI Analyst or in a similar role Experience in delivering business systems, process improvement or digital transformation projects. Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. Experience with Jira Service Management (JSM), IT Service Management (ITSM) platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce user stories, functional specifications, workflow diagrams and process documentation. Experience supporting testing, User Acceptance Testing (UAT) and solution implementation. Background working within operational, customer service, technology or business transformation environments. Good understanding of workflow automation, service processes and systems integration. This is a great opportunity for an experienced Business Analyst looking to contribute to meaningful process improvement within a specialist healthcare environment. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Aug 03, 2026
Contractor
An opportunity has arisen for a Business Analyst to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. As a Business Analyst, you will gather business requirements, design efficient processes and support the delivery of a Jira Service Management solution. This is a 6-month contract-based role offering hybrid / remote working options, salary range of £400 - £500 per day and benefits. You will be responsible for: Gathering, analysing and documenting business and operational requirements. Producing functional specifications, user stories and acceptance criteria. Mapping business processes, workflows, business rules and system integrations. Acting as the link between business stakeholders, technical teams and external delivery partners. Managing and refining the project backlog to support successful delivery. Defining workflow processes and automation requirements. Supporting solution validation to ensure business requirements are met. Preparing test scripts, coordinating User Acceptance Testing (UAT) and managing defects through to resolution. Identifying project risks, dependencies and implementation considerations. Assisting with business readiness, transition planning and change management activities. Working closely with technical teams to ensure requirements are accurately reflected within the implemented solution. What we are looking for: Previously worked as a Business Analyst, Process Analyst, Process Improvement Analyst, Data Analyst, Workflow Analyst, Operations Analyst, Business Intelligence Analyst, BI Analyst or in a similar role Experience in delivering business systems, process improvement or digital transformation projects. Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. Experience with Jira Service Management (JSM), IT Service Management (ITSM) platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce user stories, functional specifications, workflow diagrams and process documentation. Experience supporting testing, User Acceptance Testing (UAT) and solution implementation. Background working within operational, customer service, technology or business transformation environments. Good understanding of workflow automation, service processes and systems integration. This is a great opportunity for an experienced Business Analyst looking to contribute to meaningful process improvement within a specialist healthcare environment. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
IT Service Management Analyst (ITSM) Hybrid - 2 days per week in the office Leeds / Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management, while playing a key role in governance, compliance, service improvement, and the continued development of the ITSM function You'll work with modern ITSM tooling, including Jira Service Management , supporting service reporting, workflow improvements, process optimisation, and data-driven decision making. This is a fantastic opportunity to join a business investing in its ITSM capability, with a genuine pathway to progress into an ITSM Lead role. We're looking for: ITIL-certified professionals with experience across Major Incident and Change Management Strong understanding of ITIL best practices and service governance Confidence managing change requests, facilitating CAB discussions, and ensuring effective change governance Experience in Problem Management, Root Cause Analysis, and Service Reporting Hands-on experience with Jira Service Management (desirable) Apply today or get in touch for a confidential discussion.
Aug 01, 2026
Full time
IT Service Management Analyst (ITSM) Hybrid - 2 days per week in the office Leeds / Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management, while playing a key role in governance, compliance, service improvement, and the continued development of the ITSM function You'll work with modern ITSM tooling, including Jira Service Management , supporting service reporting, workflow improvements, process optimisation, and data-driven decision making. This is a fantastic opportunity to join a business investing in its ITSM capability, with a genuine pathway to progress into an ITSM Lead role. We're looking for: ITIL-certified professionals with experience across Major Incident and Change Management Strong understanding of ITIL best practices and service governance Confidence managing change requests, facilitating CAB discussions, and ensuring effective change governance Experience in Problem Management, Root Cause Analysis, and Service Reporting Hands-on experience with Jira Service Management (desirable) Apply today or get in touch for a confidential discussion.
IT Asset Manager Construction & Engineering Sector Location: London (Hybrid) Salary: paying between £ + Benefits Our client is a well-established construction and engineering organisation delivering complex infrastructure, energy and engineering projects across the UK and internationally. As part of its continued growth, the business is seeking an experienced IT Asset Manager to take ownership of the IT asset lifecycle, ensuring effective management of hardware, software, licensing and mobile technologies across a diverse and operationally focused environment. This is an excellent opportunity for an IT Asset Management professional looking to play a key role in improving governance, compliance, cost control and operational efficiency across a large-scale business. Key Responsibilities Manage the full lifecycle of IT assets, from procurement and deployment through to maintenance, refresh and disposal. Maintain accurate and up-to-date asset records, inventory management systems and CMDB data. Oversee software licensing and support compliance and audit activities. Develop and enhance IT Asset Management policies, processes and governance controls. Produce regular reporting on asset utilisation, lifecycle status, compliance and costs. Work closely with procurement, finance and technology teams to optimise technology spend. Coordinate hardware refresh programmes and device deployments across office and field-based teams. Manage inventory levels and asset tracking for laptops, mobile devices, peripherals and infrastructure equipment. Support employee onboarding and offboarding processes, ensuring assets are allocated and recovered effectively. Collaborate with Service Desk, Infrastructure, Security and Project teams to support operational requirements. Identify opportunities for process improvement, automation and cost savings within IT Asset Management. Essential Experience Previous experience within an IT Asset Manager , IT Asset Analyst, Asset & Licensing Manager, Configuration Manager or similar role. Strong understanding of IT asset lifecycle management principles. Experience managing hardware, software and licensing inventories. Knowledge of software licensing compliance and vendor management. Experience maintaining asset registers, CMDBs and asset management systems. Strong analytical, organisational and reporting skills. Excellent stakeholder management and communication abilities. Desirable Experience Experience within construction, engineering, infrastructure, utilities or other project-based environments. Knowledge of ITIL and Service Management best practices. Experience using ITSM and Asset Management platforms such as ServiceNow or similar. Familiarity with mobile device and endpoint management technologies. ITIL Foundation, IAITAM or other relevant certifications. Must be eligible to work in the UK. Paying between £65,000-£75,000, depending on experience London (Hybrid)
Aug 01, 2026
Full time
IT Asset Manager Construction & Engineering Sector Location: London (Hybrid) Salary: paying between £ + Benefits Our client is a well-established construction and engineering organisation delivering complex infrastructure, energy and engineering projects across the UK and internationally. As part of its continued growth, the business is seeking an experienced IT Asset Manager to take ownership of the IT asset lifecycle, ensuring effective management of hardware, software, licensing and mobile technologies across a diverse and operationally focused environment. This is an excellent opportunity for an IT Asset Management professional looking to play a key role in improving governance, compliance, cost control and operational efficiency across a large-scale business. Key Responsibilities Manage the full lifecycle of IT assets, from procurement and deployment through to maintenance, refresh and disposal. Maintain accurate and up-to-date asset records, inventory management systems and CMDB data. Oversee software licensing and support compliance and audit activities. Develop and enhance IT Asset Management policies, processes and governance controls. Produce regular reporting on asset utilisation, lifecycle status, compliance and costs. Work closely with procurement, finance and technology teams to optimise technology spend. Coordinate hardware refresh programmes and device deployments across office and field-based teams. Manage inventory levels and asset tracking for laptops, mobile devices, peripherals and infrastructure equipment. Support employee onboarding and offboarding processes, ensuring assets are allocated and recovered effectively. Collaborate with Service Desk, Infrastructure, Security and Project teams to support operational requirements. Identify opportunities for process improvement, automation and cost savings within IT Asset Management. Essential Experience Previous experience within an IT Asset Manager , IT Asset Analyst, Asset & Licensing Manager, Configuration Manager or similar role. Strong understanding of IT asset lifecycle management principles. Experience managing hardware, software and licensing inventories. Knowledge of software licensing compliance and vendor management. Experience maintaining asset registers, CMDBs and asset management systems. Strong analytical, organisational and reporting skills. Excellent stakeholder management and communication abilities. Desirable Experience Experience within construction, engineering, infrastructure, utilities or other project-based environments. Knowledge of ITIL and Service Management best practices. Experience using ITSM and Asset Management platforms such as ServiceNow or similar. Familiarity with mobile device and endpoint management technologies. ITIL Foundation, IAITAM or other relevant certifications. Must be eligible to work in the UK. Paying between £65,000-£75,000, depending on experience London (Hybrid)
Job Description: Workday Consultant - Finance Locations: UKWide (Flexible and Hybrid Options) Salary: £53,000 - £58,000 per annum Contract Type: Permanent Pioneer the UK's Largest Workday Implementation Are you ready to anchor your career to a landmark digital transformation? Talent International has partnered with a public sector organisation to find an exceptional Workday Consultant - Finance . This isn't just another system migrationyou will be stepping onto the front lines of the largest Workday implementation in the UK . This is a rare, career-defining opportunity to shape an enterprise-scale ecosystem, influence strategic architecture, and build a resume-defining Legacy. If you thrive on complex challenges, high-impact technical leadership, and driving true innovation across massive shared service environments, this is where you belong. The Mission You will join the Platforms and Products team within Digital and Information, a collaborative group of specialists responsible for the delivery, enhancement and support of enterprise-scale SaaS and cloud-based ERP platforms.You'll serve as the go-to expert across the full financial ecosystem, driving cutting-edge configuration, process optimisation, and strategic decision-making. Key Frontiers You Will Conquer: Trailblaze and Lead: Act as the technical authority across General Ledger, AP, AR, Expenses, Assets, Projects, and Financial Reportingsetting best-practice benchmarks for the entire delivery ecosystem. Architect the Future: Provide high-level technical assurance, peer-review complex designs from system integrators, and steer roadmap planning for massive enterprise cloud platforms. Drive High-Stakes Delivery: Lead complex end-to-end design and configuration, manage ticket architecture across AMS teams, and enforce high-performance SLA frameworks. Elevate the Team: Coach, mentor, and level-up junior consultants and analysts, building capability and leading high-energy functional workshops with executive stakeholders. Safeguard Quality: Oversee rigorous testing environments (System, Integration, UAT) and act as the final escalation point for complex technical challenges. What You Bring to the Challenge We're looking for bold problem-solvers who combine deep technical mastery with the drive to push boundaries. Must-Haves: Workday Mastery: Significant hands-on experience in Workday Financial Management configuration, implementation, or support role. Enterprise Finance Expertise: A deep understanding of end-to-end financial workflows within massive, highly complex organisational structures. Agile Adaptability: Experience navigating modern structured delivery models (Agile, SAFe, hybrid) and ITSM environments. Influential Communication: The confidence to lead high-level workshops, advise senior finance leaders, and translate ambiguous business needs into clear, elegant system designs. Bonus Points: Experience navigating public sector or large-scale shared services transformations. Expertise in Workday reporting, advanced analytics, or complex API integrations. Background in Legacy ERP conversions (eg, Oracle E-business Suite or Fusion) to Workday. Formal Workday or delivery methodology certifications. What's in It for You? Beyond the prestige of leading the UK's biggest Workday program, you'll receive a premier benefits package designed to support your life and continuous growth: Unmatched Exposure: A front-row seat on a record-breaking transformation that will define your career trajectory. True Flexibility: Hybrid and flexible working models built around trust and autonomy. Future Security: Access to an outstanding, market-leading defined benefit pension scheme. Generous Time Off: Extensive annual leave allowance to keep you energized. Continuous Growth: Dedicated funding and access to advanced Workday learning, certifications, and leadership development. Ready to Make History? Opportunities of this scale don't come around often. Contact the team at Talent International today to submit your application and step up to the largest Workday challenge in the UK! £53000 - £58000/year Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the TandC's, Privacy Policy and Disclaimers which can be found on our website
Jul 31, 2026
Full time
Job Description: Workday Consultant - Finance Locations: UKWide (Flexible and Hybrid Options) Salary: £53,000 - £58,000 per annum Contract Type: Permanent Pioneer the UK's Largest Workday Implementation Are you ready to anchor your career to a landmark digital transformation? Talent International has partnered with a public sector organisation to find an exceptional Workday Consultant - Finance . This isn't just another system migrationyou will be stepping onto the front lines of the largest Workday implementation in the UK . This is a rare, career-defining opportunity to shape an enterprise-scale ecosystem, influence strategic architecture, and build a resume-defining Legacy. If you thrive on complex challenges, high-impact technical leadership, and driving true innovation across massive shared service environments, this is where you belong. The Mission You will join the Platforms and Products team within Digital and Information, a collaborative group of specialists responsible for the delivery, enhancement and support of enterprise-scale SaaS and cloud-based ERP platforms.You'll serve as the go-to expert across the full financial ecosystem, driving cutting-edge configuration, process optimisation, and strategic decision-making. Key Frontiers You Will Conquer: Trailblaze and Lead: Act as the technical authority across General Ledger, AP, AR, Expenses, Assets, Projects, and Financial Reportingsetting best-practice benchmarks for the entire delivery ecosystem. Architect the Future: Provide high-level technical assurance, peer-review complex designs from system integrators, and steer roadmap planning for massive enterprise cloud platforms. Drive High-Stakes Delivery: Lead complex end-to-end design and configuration, manage ticket architecture across AMS teams, and enforce high-performance SLA frameworks. Elevate the Team: Coach, mentor, and level-up junior consultants and analysts, building capability and leading high-energy functional workshops with executive stakeholders. Safeguard Quality: Oversee rigorous testing environments (System, Integration, UAT) and act as the final escalation point for complex technical challenges. What You Bring to the Challenge We're looking for bold problem-solvers who combine deep technical mastery with the drive to push boundaries. Must-Haves: Workday Mastery: Significant hands-on experience in Workday Financial Management configuration, implementation, or support role. Enterprise Finance Expertise: A deep understanding of end-to-end financial workflows within massive, highly complex organisational structures. Agile Adaptability: Experience navigating modern structured delivery models (Agile, SAFe, hybrid) and ITSM environments. Influential Communication: The confidence to lead high-level workshops, advise senior finance leaders, and translate ambiguous business needs into clear, elegant system designs. Bonus Points: Experience navigating public sector or large-scale shared services transformations. Expertise in Workday reporting, advanced analytics, or complex API integrations. Background in Legacy ERP conversions (eg, Oracle E-business Suite or Fusion) to Workday. Formal Workday or delivery methodology certifications. What's in It for You? Beyond the prestige of leading the UK's biggest Workday program, you'll receive a premier benefits package designed to support your life and continuous growth: Unmatched Exposure: A front-row seat on a record-breaking transformation that will define your career trajectory. True Flexibility: Hybrid and flexible working models built around trust and autonomy. Future Security: Access to an outstanding, market-leading defined benefit pension scheme. Generous Time Off: Extensive annual leave allowance to keep you energized. Continuous Growth: Dedicated funding and access to advanced Workday learning, certifications, and leadership development. Ready to Make History? Opportunities of this scale don't come around often. Contact the team at Talent International today to submit your application and step up to the largest Workday challenge in the UK! £53000 - £58000/year Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the TandC's, Privacy Policy and Disclaimers which can be found on our website
Position: ServiceNow Architect - Telecom Domain Mode: Contract or 1 Year FTE at 90k /Annum Location & Travel: London, (Hybrid 3 Days at client office) Our client, who deliver the connectivity, security and expertise that powers modern British life. They are the digital backbone who support the systems, services and institutions the nation relies on every day with trusted networks that millions of people depend on are urgently seeking a ServiceNow Architect with proven experience within the Telecom Domain. Key Responsibilities Serve as the technical authority on ServiceNow architecture, design, and best practices. Define and drive the overall platform strategy, roadmap, and governance. Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps , and custom applications. Ensure platform scalability, security, performance, and integrations with other enterprise systems. Provide technical leadership in solution design workshops, architecture reviews, and governance boards. Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives. Mentor and guide ServiceNow developers and administrators on technical best practices. Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements. Ensure compliance with enterprise architecture, security, and regulatory requirements. Required Qualifications Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.). Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. Knowledge of ITIL/ITSM processes and best practices. Experience designing and implementing CMDB and Discovery. Excellent problem-solving, communication, and stakeholder management skills. Telecom domain Experience is MUST Preferred Qualifications ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist (CIS) in multiple modules. ServiceNow Certified Application Developer (CAD). ServiceNow Certified Technical Architect (CTA) or progress toward certification. Experience with Agile/Scrum delivery methodologies. Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems.
Jul 31, 2026
Contractor
Position: ServiceNow Architect - Telecom Domain Mode: Contract or 1 Year FTE at 90k /Annum Location & Travel: London, (Hybrid 3 Days at client office) Our client, who deliver the connectivity, security and expertise that powers modern British life. They are the digital backbone who support the systems, services and institutions the nation relies on every day with trusted networks that millions of people depend on are urgently seeking a ServiceNow Architect with proven experience within the Telecom Domain. Key Responsibilities Serve as the technical authority on ServiceNow architecture, design, and best practices. Define and drive the overall platform strategy, roadmap, and governance. Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps , and custom applications. Ensure platform scalability, security, performance, and integrations with other enterprise systems. Provide technical leadership in solution design workshops, architecture reviews, and governance boards. Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives. Mentor and guide ServiceNow developers and administrators on technical best practices. Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements. Ensure compliance with enterprise architecture, security, and regulatory requirements. Required Qualifications Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.). Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. Knowledge of ITIL/ITSM processes and best practices. Experience designing and implementing CMDB and Discovery. Excellent problem-solving, communication, and stakeholder management skills. Telecom domain Experience is MUST Preferred Qualifications ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist (CIS) in multiple modules. ServiceNow Certified Application Developer (CAD). ServiceNow Certified Technical Architect (CTA) or progress toward certification. Experience with Agile/Scrum delivery methodologies. Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems.
IT Support Analyst - 2nd Line Location: Paddington, London - Onsite 5 days per week Are you an experienced IT Support professional who thrives in a fast-paced, high-energy environment? We're recruiting for a Level 2 IT Support Analyst to join a rapidly growing, technology-driven media organisation that's challenging industry norms and transforming how content is delivered across television, radio, and digital platforms. This is an exciting opportunity for someone who enjoys variety, takes ownership of technical issues, and can remain calm under pressure in a busy and dynamic workplace. The Role As an IT Support Analyst, you'll play a key role in ensuring the business operates without disruption. Acting as a central point of contact for IT support, you'll provide hands-on Level 2 support, work closely with outsourced service providers, and help resolve a wide range of technical issues across the organisation. You'll support users across multiple departments, manage incidents through to resolution, and contribute to the ongoing improvement of IT services and processes. Key Responsibilities Deliver Level 2 IT support and assist with escalated Level 1 issues. Triage and manage support tickets, assigning and escalating where required. Act as the primary day-to-day liaison with outsourced IT support providers. Support and maintain Microsoft environments including Azure, Intune, Teams and SharePoint. Manage onboarding, offboarding, user accounts and access permissions. Support Microsoft 365 applications and wider business systems. Maintain accurate documentation of support requests, solutions and configurations. Assist with mobile device and connectivity management. Work collaboratively with technology and product teams to resolve cross-functional issues. Respond to business-critical incidents and help restore service as quickly as possible. Continuously improve processes and user experience across the IT function. About You We're looking for a proactive and customer-focused IT professional who enjoys solving problems and working in a fast-moving environment. Essential Skills & Experience: Minimum 3 years' experience in IT Support, Service Desk or Desktop Support. Strong troubleshooting skills across hardware, software and user support. Excellent communication and stakeholder management skills. Experience supporting Microsoft 365, Azure, MFA, Conditional Access and account management. Solid understanding of networking fundamentals including VPNs, DNS, TCP/IP and Firewalls. Experience supporting Windows and MacOS environments. Knowledge of ITSM tools and supporting third-party applications. Strong documentation and organisational skills. Logical, methodical approach to problem solving. Desirable: Experience with HaloITSM, Mimecast, Fortinet and/or Jamf. Microsoft certifications. Experience supporting users within a fast-paced or operationally critical environment. What's on Offer? Opportunity to join a highly successful and rapidly growing organisation. Exposure to a wide range of technologies and projects. A collaborative and ambitious team environment. Genuine career development opportunities. The chance to make a real impact within a business that embraces innovation and change. If you're a hands-on IT Support professional looking for your next challenge and enjoy working in a fast-moving environment where no two days are the same, we'd love to hear from you ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jul 31, 2026
Full time
IT Support Analyst - 2nd Line Location: Paddington, London - Onsite 5 days per week Are you an experienced IT Support professional who thrives in a fast-paced, high-energy environment? We're recruiting for a Level 2 IT Support Analyst to join a rapidly growing, technology-driven media organisation that's challenging industry norms and transforming how content is delivered across television, radio, and digital platforms. This is an exciting opportunity for someone who enjoys variety, takes ownership of technical issues, and can remain calm under pressure in a busy and dynamic workplace. The Role As an IT Support Analyst, you'll play a key role in ensuring the business operates without disruption. Acting as a central point of contact for IT support, you'll provide hands-on Level 2 support, work closely with outsourced service providers, and help resolve a wide range of technical issues across the organisation. You'll support users across multiple departments, manage incidents through to resolution, and contribute to the ongoing improvement of IT services and processes. Key Responsibilities Deliver Level 2 IT support and assist with escalated Level 1 issues. Triage and manage support tickets, assigning and escalating where required. Act as the primary day-to-day liaison with outsourced IT support providers. Support and maintain Microsoft environments including Azure, Intune, Teams and SharePoint. Manage onboarding, offboarding, user accounts and access permissions. Support Microsoft 365 applications and wider business systems. Maintain accurate documentation of support requests, solutions and configurations. Assist with mobile device and connectivity management. Work collaboratively with technology and product teams to resolve cross-functional issues. Respond to business-critical incidents and help restore service as quickly as possible. Continuously improve processes and user experience across the IT function. About You We're looking for a proactive and customer-focused IT professional who enjoys solving problems and working in a fast-moving environment. Essential Skills & Experience: Minimum 3 years' experience in IT Support, Service Desk or Desktop Support. Strong troubleshooting skills across hardware, software and user support. Excellent communication and stakeholder management skills. Experience supporting Microsoft 365, Azure, MFA, Conditional Access and account management. Solid understanding of networking fundamentals including VPNs, DNS, TCP/IP and Firewalls. Experience supporting Windows and MacOS environments. Knowledge of ITSM tools and supporting third-party applications. Strong documentation and organisational skills. Logical, methodical approach to problem solving. Desirable: Experience with HaloITSM, Mimecast, Fortinet and/or Jamf. Microsoft certifications. Experience supporting users within a fast-paced or operationally critical environment. What's on Offer? Opportunity to join a highly successful and rapidly growing organisation. Exposure to a wide range of technologies and projects. A collaborative and ambitious team environment. Genuine career development opportunities. The chance to make a real impact within a business that embraces innovation and change. If you're a hands-on IT Support professional looking for your next challenge and enjoy working in a fast-moving environment where no two days are the same, we'd love to hear from you ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Jul 16, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Contract Service Desk Manager (1st Line & Request Fulfilment) Location: Preston (5 days per week on-site) Contract: Initial 6 months IR35: Outside IR35 Rate: DOE Start: Immediate/Next few weeks The Opportunity We're looking for an experienced Service Desk Manager to join a large enterprise technology function on an initial six-month contract. This is a hands-on leadership role where you'll take ownership of a busy 1st Line Service Desk supporting several thousand users. The focus is on improving service quality, increasing operational efficiency, driving automation and creating a high-performing customer-focused support function. You'll work alongside senior technology leaders to improve service operations, enhance colleague experience and deliver measurable improvements across people, process and technology. Key Responsibilities Lead the day-to-day operation of a large-scale 1st Line Service Desk. Improve SLA, XLA, CSAT and First Contact Resolution performance. Optimise ticket triage, routing and request fulfilment processes. Drive self-service, automation and shift-left initiatives. Own service reporting, operational metrics and continual improvement activities. Improve knowledge management and reduce recurring incidents. Lead and develop Service Desk Team Leaders and Analysts. Support Major Incident response and service recovery activities. Work closely with Infrastructure, Engineering, Security and business stakeholders. Identify opportunities to simplify support processes and improve customer experience. Essential Experience We're looking for someone who has experience leading enterprise-scale Service Desk operations, including: Managing Service Desk teams supporting thousands of users. ITIL Service Management. ServiceNow, Freshservice, Jira Service Management or similar ITSM platforms. Strong operational reporting and KPI management. Continual Service Improvement (CSI). Request Fulfilment and Knowledge Management. Service Desk transformation or operational improvement programmes. Building high-performing support teams. Managing suppliers and internal stakeholders. Major Incident Management. Desirable Experience delivering Service Desk automation. Exposure to AI-assisted Service Management. ITIL v4 certification. Knowledge of Microsoft Power Platform or Copilot. Experience within large enterprise or multi-site organisations. About You You'll be a delivery-focused Service Desk leader who enjoys improving how technology support operates. You're comfortable working in fast-paced enterprise environments, using data to drive decisions and bringing structure, pace and accountability to operational teams. You'll be equally comfortable leading people, engaging senior stakeholders and rolling your sleeves up to improve processes where required. Contract Details Initial 6-month contract Outside IR35 5 days per week on-site in Preston Rate: DOE Immediate start preferred (within the next few weeks) If you're available immediately or becoming available shortly and have a proven background in leading enterprise Service Desk operations, we'd be keen to hear from you.
Jul 15, 2026
Contractor
Contract Service Desk Manager (1st Line & Request Fulfilment) Location: Preston (5 days per week on-site) Contract: Initial 6 months IR35: Outside IR35 Rate: DOE Start: Immediate/Next few weeks The Opportunity We're looking for an experienced Service Desk Manager to join a large enterprise technology function on an initial six-month contract. This is a hands-on leadership role where you'll take ownership of a busy 1st Line Service Desk supporting several thousand users. The focus is on improving service quality, increasing operational efficiency, driving automation and creating a high-performing customer-focused support function. You'll work alongside senior technology leaders to improve service operations, enhance colleague experience and deliver measurable improvements across people, process and technology. Key Responsibilities Lead the day-to-day operation of a large-scale 1st Line Service Desk. Improve SLA, XLA, CSAT and First Contact Resolution performance. Optimise ticket triage, routing and request fulfilment processes. Drive self-service, automation and shift-left initiatives. Own service reporting, operational metrics and continual improvement activities. Improve knowledge management and reduce recurring incidents. Lead and develop Service Desk Team Leaders and Analysts. Support Major Incident response and service recovery activities. Work closely with Infrastructure, Engineering, Security and business stakeholders. Identify opportunities to simplify support processes and improve customer experience. Essential Experience We're looking for someone who has experience leading enterprise-scale Service Desk operations, including: Managing Service Desk teams supporting thousands of users. ITIL Service Management. ServiceNow, Freshservice, Jira Service Management or similar ITSM platforms. Strong operational reporting and KPI management. Continual Service Improvement (CSI). Request Fulfilment and Knowledge Management. Service Desk transformation or operational improvement programmes. Building high-performing support teams. Managing suppliers and internal stakeholders. Major Incident Management. Desirable Experience delivering Service Desk automation. Exposure to AI-assisted Service Management. ITIL v4 certification. Knowledge of Microsoft Power Platform or Copilot. Experience within large enterprise or multi-site organisations. About You You'll be a delivery-focused Service Desk leader who enjoys improving how technology support operates. You're comfortable working in fast-paced enterprise environments, using data to drive decisions and bringing structure, pace and accountability to operational teams. You'll be equally comfortable leading people, engaging senior stakeholders and rolling your sleeves up to improve processes where required. Contract Details Initial 6-month contract Outside IR35 5 days per week on-site in Preston Rate: DOE Immediate start preferred (within the next few weeks) If you're available immediately or becoming available shortly and have a proven background in leading enterprise Service Desk operations, we'd be keen to hear from you.
Role: Junior Major Incident & Problem Analyst Location: London - (Hybrid) Duration : Permanent Key Essential Skills: 2+ years experience in a customer-focused, fast-moving IT support or service management environment Solid foundation in IT service delivery and understanding of Major Incident and Problem Management processes Working knowledge of ITIL practices and terminology Strong communication skills, able to explain technical issues to both IT and business stakeholders Methodical approach to managing tasks and following up on delivery Ability to collaborate well with cross-functional teams Confident in managing and participating in major incidents and problem investigations with support from senior staff Basic understanding of IT infrastructure and relevant systems Comfortable producing reports and handling incident/problem tracking (Excel basics and ITSM tool navigation) Strong analytical and organizational skills Desirable Skills: Experience supporting or working with senior stakeholders and learning how to drive process adherence Exposure to financial services or regulated sectors ITIL or other ITSM certifications in progress or completed Experience using ITSM platforms (eg, ServiceNow, Remedy, BMC, Cherwell) Interest in professional development and growing knowledge of ITIL/incident management best practices Overview We are seeking for Junior Major Incident & Problem Analyst to join our team based in central London. This role requires a proactive, detail-oriented, and communicative professional who can manage and drive Major Incidents and Problem Management across their full life cycle in a fast-paced, high-demand environment As part of a three-person Incident, Problem, (IPC) team, you will work closely with Run the Bank IT teams, ensuring adherence to ITIL-aligned Incident and Problem Management processes. The role includes on-site support during business hours (07:00 - 18:00, Monday to Friday) and participation in an on-call rota for out-of-hours incident management. Role & Responsibilities: Incident Management: Responsible for the end to end management of major and high impacting issues, ensuring issues are resolved as quickly as possible. Manage incidents via conference calls, liaising and coordinating activities with IT support teams until issues is resolved. Send regular communications regarding the incident to relevant stakeholders. Update incident tickets within the ITSM tool with incident details including; the actual issues, business impact, where known the cause and timeline of events through the incident. Escalate incidents to management, being able to articulate details of the incident at all levels. Problem Management: Facilitate Post Incident Review meetings where required, working with the Service Delivery Manager and Run the Bank teams to identify root cause and remedial actions. Create problem management tickets within the ITSM tool following an incident or for proactive management of a problem, ensuring the ticket contains all relevant details, remediation activities with due dates for completion. Manage the life cycle of Problem tickets and flag any potential issues or due dates being missed. With the Service Delivery Manager hold meetings with Run the Bank teams to receive progress updates on remediation actions and update Problem Management ticket. Update ITSM tool for known errors. Professionalism: To be an advocate for Thebes Group and to act in accordance with the company's Code of Conduct at all times; Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required. Comply with external and internal regulatory and statutory policies, procedures and regulations Liaise with relevant and associated areas across the Thebes Group and client sites to ensure our policies are known, understood and drive the appropriate outcomes. To undertake any other duties of a similar nature that the company reasonably requests to be performed that are within the expertise and skills of the jobholder. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
Oct 08, 2025
Full time
Role: Junior Major Incident & Problem Analyst Location: London - (Hybrid) Duration : Permanent Key Essential Skills: 2+ years experience in a customer-focused, fast-moving IT support or service management environment Solid foundation in IT service delivery and understanding of Major Incident and Problem Management processes Working knowledge of ITIL practices and terminology Strong communication skills, able to explain technical issues to both IT and business stakeholders Methodical approach to managing tasks and following up on delivery Ability to collaborate well with cross-functional teams Confident in managing and participating in major incidents and problem investigations with support from senior staff Basic understanding of IT infrastructure and relevant systems Comfortable producing reports and handling incident/problem tracking (Excel basics and ITSM tool navigation) Strong analytical and organizational skills Desirable Skills: Experience supporting or working with senior stakeholders and learning how to drive process adherence Exposure to financial services or regulated sectors ITIL or other ITSM certifications in progress or completed Experience using ITSM platforms (eg, ServiceNow, Remedy, BMC, Cherwell) Interest in professional development and growing knowledge of ITIL/incident management best practices Overview We are seeking for Junior Major Incident & Problem Analyst to join our team based in central London. This role requires a proactive, detail-oriented, and communicative professional who can manage and drive Major Incidents and Problem Management across their full life cycle in a fast-paced, high-demand environment As part of a three-person Incident, Problem, (IPC) team, you will work closely with Run the Bank IT teams, ensuring adherence to ITIL-aligned Incident and Problem Management processes. The role includes on-site support during business hours (07:00 - 18:00, Monday to Friday) and participation in an on-call rota for out-of-hours incident management. Role & Responsibilities: Incident Management: Responsible for the end to end management of major and high impacting issues, ensuring issues are resolved as quickly as possible. Manage incidents via conference calls, liaising and coordinating activities with IT support teams until issues is resolved. Send regular communications regarding the incident to relevant stakeholders. Update incident tickets within the ITSM tool with incident details including; the actual issues, business impact, where known the cause and timeline of events through the incident. Escalate incidents to management, being able to articulate details of the incident at all levels. Problem Management: Facilitate Post Incident Review meetings where required, working with the Service Delivery Manager and Run the Bank teams to identify root cause and remedial actions. Create problem management tickets within the ITSM tool following an incident or for proactive management of a problem, ensuring the ticket contains all relevant details, remediation activities with due dates for completion. Manage the life cycle of Problem tickets and flag any potential issues or due dates being missed. With the Service Delivery Manager hold meetings with Run the Bank teams to receive progress updates on remediation actions and update Problem Management ticket. Update ITSM tool for known errors. Professionalism: To be an advocate for Thebes Group and to act in accordance with the company's Code of Conduct at all times; Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required. Comply with external and internal regulatory and statutory policies, procedures and regulations Liaise with relevant and associated areas across the Thebes Group and client sites to ensure our policies are known, understood and drive the appropriate outcomes. To undertake any other duties of a similar nature that the company reasonably requests to be performed that are within the expertise and skills of the jobholder. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
IT Technical Support Location : Welwyn garden city (5 days on-site required) Contract Length : 12 months. Rate: £300 per day inside umbrella Join Our Team as an IT Technical Support Specialist! Our client is seeking an enthusiastic IT Technical Support Specialist to join their dynamic team! If you thrive in a fast-paced environment, enjoy solving complex issues, and are ready to support critical technology systems, we want to hear from you! About the Role: As an IT Technical Support Specialist, you will play a vital role in providing exceptional support to both our customers and colleagues across various technology platforms. Collaborating closely with Product, Engineering, and Infrastructure teams, you'll ensure timely resolutions and keep everyone informed throughout the process. Key Responsibilities: Investigate and diagnose technology issues reported by users. Collaborate with peers, systems analysts, and managers to resolve or escalate incidents. Identify wide-impact issues and engage relevant teams to resolve them within SLA. Provide meeting room support and assist the Events team in delivering seamless support for executive events. Work with third-party contractors for major events (e.g., Tesco results broadcasts). Collaborate with technology teams (AV, Networks, Meeting Room Support) for testing during large-scale events. Maintain ownership of issues, ensuring timely updates for stakeholders. Stay updated with technology trends to improve resolution times and share insights with the team. Identify and implement process improvements while publishing knowledge base articles for new issues. Generate reports on ticket volumes and collaborate with the team to provide on-site support five days a week. Be available for occasional out-of-hours/weekend support for planned activities. To excel in this role, you should have: Strong knowledge of ITIL processes (Incident and Problem Management) and IT Asset Management. Proficiency in ITSM tools (e.g., ZenDesk, Service Now). Expertise in Windows 11, Office 365 Suite, iOS, Android, printers, and security tooling. Familiarity with meeting room technologies (Cisco TP, MTR) and network troubleshooting. Excellent communication skills and a customer-focused mindset. Experience in a 24/7 shift environment with strong call handling skills. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Oct 07, 2025
Full time
IT Technical Support Location : Welwyn garden city (5 days on-site required) Contract Length : 12 months. Rate: £300 per day inside umbrella Join Our Team as an IT Technical Support Specialist! Our client is seeking an enthusiastic IT Technical Support Specialist to join their dynamic team! If you thrive in a fast-paced environment, enjoy solving complex issues, and are ready to support critical technology systems, we want to hear from you! About the Role: As an IT Technical Support Specialist, you will play a vital role in providing exceptional support to both our customers and colleagues across various technology platforms. Collaborating closely with Product, Engineering, and Infrastructure teams, you'll ensure timely resolutions and keep everyone informed throughout the process. Key Responsibilities: Investigate and diagnose technology issues reported by users. Collaborate with peers, systems analysts, and managers to resolve or escalate incidents. Identify wide-impact issues and engage relevant teams to resolve them within SLA. Provide meeting room support and assist the Events team in delivering seamless support for executive events. Work with third-party contractors for major events (e.g., Tesco results broadcasts). Collaborate with technology teams (AV, Networks, Meeting Room Support) for testing during large-scale events. Maintain ownership of issues, ensuring timely updates for stakeholders. Stay updated with technology trends to improve resolution times and share insights with the team. Identify and implement process improvements while publishing knowledge base articles for new issues. Generate reports on ticket volumes and collaborate with the team to provide on-site support five days a week. Be available for occasional out-of-hours/weekend support for planned activities. To excel in this role, you should have: Strong knowledge of ITIL processes (Incident and Problem Management) and IT Asset Management. Proficiency in ITSM tools (e.g., ZenDesk, Service Now). Expertise in Windows 11, Office 365 Suite, iOS, Android, printers, and security tooling. Familiarity with meeting room technologies (Cisco TP, MTR) and network troubleshooting. Excellent communication skills and a customer-focused mindset. Experience in a 24/7 shift environment with strong call handling skills. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends to identify opportunities for automation and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to prevent recurring issues. Collaborate with IT teams, business units, and suppliers to deliver excellent service. Support the administration and configuration of ITSM platforms Support Software Asset Management (SAM ), including software inventory, usage, and compliance. IT Service Management Analyst, experience required: Good understanding of the ITIL framework and ITSM best practices (ITIL certification is a plus, but not essential). Analytical and problem-solving skills, with an inquisitive mindset. Experience working with third-party suppliers. Experience with ITSM tools (eg, ServiceNow) is desirable. Organised, collaborative, and able to remain calm under pressure. Someone who wants to make improvements and isn't afraid to speak up. IT Service Management Analyst, why join us? Be part of a new, dynamic team where your ideas and energy will be valued. Opportunity to shape and improve ITSM processes Work with leading suppliers and cutting-edge technology. Grow your career in a supportive, forward-thinking environment. Ready to bring your passion and make a difference? Apply now and help us shape the future of IT Service Management! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Sep 23, 2025
Full time
IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends to identify opportunities for automation and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to prevent recurring issues. Collaborate with IT teams, business units, and suppliers to deliver excellent service. Support the administration and configuration of ITSM platforms Support Software Asset Management (SAM ), including software inventory, usage, and compliance. IT Service Management Analyst, experience required: Good understanding of the ITIL framework and ITSM best practices (ITIL certification is a plus, but not essential). Analytical and problem-solving skills, with an inquisitive mindset. Experience working with third-party suppliers. Experience with ITSM tools (eg, ServiceNow) is desirable. Organised, collaborative, and able to remain calm under pressure. Someone who wants to make improvements and isn't afraid to speak up. IT Service Management Analyst, why join us? Be part of a new, dynamic team where your ideas and energy will be valued. Opportunity to shape and improve ITSM processes Work with leading suppliers and cutting-edge technology. Grow your career in a supportive, forward-thinking environment. Ready to bring your passion and make a difference? Apply now and help us shape the future of IT Service Management! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
