Caring for Communities & People
Cheltenham, Gloucestershire
Are you a people person, looking for an exciting new role? We're looking for an experienced People Services Advisor to support our managers and employees across a wide range of people matters. This is an exciting time to join the team in a varied and rewarding role. You will provide expert HR guidance, drive compliance, support employee wellbeing and engagement, and contribute to projects that help create a positive workplace culture across our services. Key Responsibilities Provide HR advice and support to managers on absence, performance, disciplinary, grievance and employee relations matters Maintain HR policies, procedures, contracts, job descriptions and employee records, ensuring legal and regulatory compliance Support and attend formal HR meetings, investigations, hearings and consultations, ensuring processes are managed effectively and compliantly. Produce HR reports and monitor key metrics including absence, turnover, training compliance and employee relations activity Support organisational change projects including restructures, TUPE transfers and site openings and closures Promote employee wellbeing, engagement, recognition and development initiatives in partnership with managers and the L&D team Contribute to HR projects, system improvements, audits, inspections and continuous improvement activities that enhance the employee experience. What we're looking for We are after someone organised, approachable and proactive. You will need to juggle a variety of priorities and feel comfortable advising managers at all levels - so strong communication skills and being people-savvy is essential. You will need A minimum of CIPD Level 3 or working towards Strong knowledge of UK employment law and HR best practice Experience managing employee relations cases Confident communicator with strong coaching and influencing skills Able to work independently and build effective relationships across teams A full UK driving licence and access to your own vehicle Come and join a Charity focused on people rather than profit. About Us Established in 1989, Caring for Communities and People (CCP) is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. We are driven by our values-based approach, caring deeply about the individuals and families we serve. Our supportive programs aim at developing long-term solutions to societal challenges. Over the years, we've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. What We Offer At CCP, you're not simply entering a workplace; you're immersing yourself in an exceptional and nurturing environment. Our unwavering commitment to your growth is evident in our meticulously designed, personalised training pathways aimed at propelling your career to new heights. Join a community of seasoned professionals who are genuinely excited about supporting your progress. Make the transformative choice for your career-choose CCP. Why join us? 25 days holiday, plus public holidays, with an additional day added per year and option to purchase more Enhanced pension (5% employer contribution) Enhanced sick pay (up to 30 days full pay and 30 days half pay) Life Assurance cover (3 times your annual salary in the event of your death) Free subscription to Benenden healthcare cashback plan or Perkbox discounts 55p Business Mileage Investors in People Gold accredited employer, committed to making the workplace better for you. Comprehensive induction and ongoing training and development. Option to join various groups, including Proud2Be, Green Impact, Health & Safety, and Health and Wellbeing. In-house Workplace Welfare Manager for support when needed. (Benefits are for contracted staff only not bank workers) Are Your Values Aligned with Ours? We look for staff who embody our SPIRIT values: Show gratitude and appreciation of others. Demonstrate personal and professional pride. Integrity is everything. Reflect and learn. Continuous improvement. Take your best self wherever you go. How to Apply If you're ready to make a meaningful difference and share our values, click the apply button to start your journey with CCP. Position: Support Worker (Job ID 707) People Services Advisor (Job ID 1119) Hours: Full-time 37.5 hours per week Contract: Permanent Location: Cheltenham/Hybrid Pay: £28,210 per year Closing Date: 13th August 2026 - CCP reserves the right to close the job advert early if needed. CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Our robust Safeguarding Policy guides our recruitment process. We adopt a consistent and thorough process of safer recruitment to ensure that people who are unsuitable to work with children, young people and adults are prevented from doing so. We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks. Please review the attached job attachments for further insights. Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing additional holidays is capped at 5 per year. Contracted staff only. Business mileage (55p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use. INDMP
Are you a people person, looking for an exciting new role? We're looking for an experienced People Services Advisor to support our managers and employees across a wide range of people matters. This is an exciting time to join the team in a varied and rewarding role. You will provide expert HR guidance, drive compliance, support employee wellbeing and engagement, and contribute to projects that help create a positive workplace culture across our services. Key Responsibilities Provide HR advice and support to managers on absence, performance, disciplinary, grievance and employee relations matters Maintain HR policies, procedures, contracts, job descriptions and employee records, ensuring legal and regulatory compliance Support and attend formal HR meetings, investigations, hearings and consultations, ensuring processes are managed effectively and compliantly. Produce HR reports and monitor key metrics including absence, turnover, training compliance and employee relations activity Support organisational change projects including restructures, TUPE transfers and site openings and closures Promote employee wellbeing, engagement, recognition and development initiatives in partnership with managers and the L&D team Contribute to HR projects, system improvements, audits, inspections and continuous improvement activities that enhance the employee experience. What we're looking for We are after someone organised, approachable and proactive. You will need to juggle a variety of priorities and feel comfortable advising managers at all levels - so strong communication skills and being people-savvy is essential. You will need A minimum of CIPD Level 3 or working towards Strong knowledge of UK employment law and HR best practice Experience managing employee relations cases Confident communicator with strong coaching and influencing skills Able to work independently and build effective relationships across teams A full UK driving licence and access to your own vehicle Come and join a Charity focused on people rather than profit. About Us Established in 1989, Caring for Communities and People (CCP) is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. We are driven by our values-based approach, caring deeply about the individuals and families we serve. Our supportive programs aim at developing long-term solutions to societal challenges. Over the years, we've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. What We Offer At CCP, you're not simply entering a workplace; you're immersing yourself in an exceptional and nurturing environment. Our unwavering commitment to your growth is evident in our meticulously designed, personalised training pathways aimed at propelling your career to new heights. Join a community of seasoned professionals who are genuinely excited about supporting your progress. Make the transformative choice for your career-choose CCP. Why join us? 25 days holiday, plus public holidays, with an additional day added per year and option to purchase more Enhanced pension (5% employer contribution) Enhanced sick pay (up to 30 days full pay and 30 days half pay) Life Assurance cover (3 times your annual salary in the event of your death) Free subscription to Benenden healthcare cashback plan or Perkbox discounts 55p Business Mileage Investors in People Gold accredited employer, committed to making the workplace better for you. Comprehensive induction and ongoing training and development. Option to join various groups, including Proud2Be, Green Impact, Health & Safety, and Health and Wellbeing. In-house Workplace Welfare Manager for support when needed. (Benefits are for contracted staff only not bank workers) Are Your Values Aligned with Ours? We look for staff who embody our SPIRIT values: Show gratitude and appreciation of others. Demonstrate personal and professional pride. Integrity is everything. Reflect and learn. Continuous improvement. Take your best self wherever you go. How to Apply If you're ready to make a meaningful difference and share our values, click the apply button to start your journey with CCP. Position: Support Worker (Job ID 707) People Services Advisor (Job ID 1119) Hours: Full-time 37.5 hours per week Contract: Permanent Location: Cheltenham/Hybrid Pay: £28,210 per year Closing Date: 13th August 2026 - CCP reserves the right to close the job advert early if needed. CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Our robust Safeguarding Policy guides our recruitment process. We adopt a consistent and thorough process of safer recruitment to ensure that people who are unsuitable to work with children, young people and adults are prevented from doing so. We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks. Please review the attached job attachments for further insights. Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing additional holidays is capped at 5 per year. Contracted staff only. Business mileage (55p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use. INDMP
CAMPING & CARAVANNING CLUB
Payroll Administrator Fixed Term Contract 12 months Part time 30 hours £27,000 FTE (£21,600 pa) The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. It's an exciting time to join the organisation and be a part of our continued growth. We are recruiting for a Payroll Administrator on a 12 month fixed term contract within our HR department. The Payroll Administrator supports the Payroll Manager to deliver both monthly and fortnightly pay cycles and provide an accurate and efficient service to our employees and the wider business. Daily duties and responsibilities will include: Support colleagues and line managers to process an accurate and efficient service to our employees and the wider business, including responding to payroll related queries. Process end-to-end payroll for colleagues, ensuring accurate and timely payments, complying with contractual and statutory obligations. Maintain and update employee records, including changes to pay, tax codes and deductions. Calculate and process statutory payments such as SSP, SMP, and SPP, ensuring compliance with payroll legislation with internal policies. Process payments, deductions and instructions from third parties, including DWP, HMRC and Court Orders. Assist in reconciling payroll reports, manual calculations, resolving exception reporting and discrepancies, and Year End. Work with the People Team to ensure accurate and timely on, and off boarding of starters, movers and leavers in the Club. Support with Auto-enrolment processing. Understand the rostering system as a source of payroll data feed. Assist the Payroll Manager with troubleshooting and resolving queries around payment, tax, pension etc. Support with ad hoc payroll processes including TUPE, closures and transfers. Assist with the completion of statutory returns. Providing support and administrative assistance to the People Team. Ensure data security, HMRC, GDPR, pension compliance is followed. Focus on continuous improvement, identifying and raising areas for process improvement, with a view to simplification and automation where possible. We are looking for the following in applications: Level 2/GCSE Maths or equivalent Experience in delivering high volume, hands on, end to end payroll in a medium - large organisation Experience as a Payroll Administrator or in a similar role Experience in payroll systems e.g. iTrent Knowledge of payroll processing and relevant regulations, legislation and Statutory reporting requirements. The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years. We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve: Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week. We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work in the UK. Please upload your anonymised CV. We reserve the right to close the application process early. Applications close: 14th August 2026
Payroll Administrator Fixed Term Contract 12 months Part time 30 hours £27,000 FTE (£21,600 pa) The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. It's an exciting time to join the organisation and be a part of our continued growth. We are recruiting for a Payroll Administrator on a 12 month fixed term contract within our HR department. The Payroll Administrator supports the Payroll Manager to deliver both monthly and fortnightly pay cycles and provide an accurate and efficient service to our employees and the wider business. Daily duties and responsibilities will include: Support colleagues and line managers to process an accurate and efficient service to our employees and the wider business, including responding to payroll related queries. Process end-to-end payroll for colleagues, ensuring accurate and timely payments, complying with contractual and statutory obligations. Maintain and update employee records, including changes to pay, tax codes and deductions. Calculate and process statutory payments such as SSP, SMP, and SPP, ensuring compliance with payroll legislation with internal policies. Process payments, deductions and instructions from third parties, including DWP, HMRC and Court Orders. Assist in reconciling payroll reports, manual calculations, resolving exception reporting and discrepancies, and Year End. Work with the People Team to ensure accurate and timely on, and off boarding of starters, movers and leavers in the Club. Support with Auto-enrolment processing. Understand the rostering system as a source of payroll data feed. Assist the Payroll Manager with troubleshooting and resolving queries around payment, tax, pension etc. Support with ad hoc payroll processes including TUPE, closures and transfers. Assist with the completion of statutory returns. Providing support and administrative assistance to the People Team. Ensure data security, HMRC, GDPR, pension compliance is followed. Focus on continuous improvement, identifying and raising areas for process improvement, with a view to simplification and automation where possible. We are looking for the following in applications: Level 2/GCSE Maths or equivalent Experience in delivering high volume, hands on, end to end payroll in a medium - large organisation Experience as a Payroll Administrator or in a similar role Experience in payroll systems e.g. iTrent Knowledge of payroll processing and relevant regulations, legislation and Statutory reporting requirements. The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years. We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve: Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week. We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work in the UK. Please upload your anonymised CV. We reserve the right to close the application process early. Applications close: 14th August 2026
Lendable
hackajob is collaborating with Lendable to connect them with exceptional professionals for this role. About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world's leading fintech companies and are off to a strong start: One of the UK's newest unicorns with a team of just over 700 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers' hands in minutes instead of days. We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo Build the best technology in-house , using new data sources, machine learning and AI to make machines do the heavy lifting About the role We're looking for a detail-oriented and proactive Financial Operations Executive to join our growing Financial Operations team at Lendable. Reporting directly to the Financial Operations Manager, you'll play a critical role in ensuring the accurate and timely processing of financial transactions, maintaining liquidity across our platform, and supporting the smooth running of our products. This is an excellent opportunity to gain broad exposure across financial operations in a fast-paced, technology-driven environment, working closely with teams across the business and contributing directly to Lendable's continued growth. What you'll do Reconcile collections and repayments between our platform and bank transactions on a daily basis, ensuring accuracy and completion within defined timeframes for two of our core UK products. (40%) Prepare and execute bank transfers and other financial transactions daily, working with multiple banking partners and ensuring strong operational controls. (20%) Monitor liquidity levels across the platform , identifying funding requirements and supporting efficient cash management. (10%) Collaborate closely with internal teams including Capital Markets, Data Science and Product to improve processes, resolve issues and enhance the efficiency of the finance function. (10%) Maintain auto auction proceeds , analysing invoices and allocating costs to investors (10%) Support product maintenance , helping ensure products remain live and operational through financial oversight, calculations and checks. (5%) Contribute to ad-hoc projects and analysis , alongside general administrative and filing support as required. (5%) The Financial Operations team is a small, collaborative and trusted team with a broad range of responsibilities that impact the wider business. As part of the team, you will work on all products and collaborate across different departments, gaining invaluable experience with growth potential. What do you need to succeed in this role: Hands-on experience with reconciliations (bank, cash, payments, collections, or similar) Familiarity with executing payments / bank transfers and working with multiple bank accounts Ability to work to daily deadlines in a time-sensitive environment Proven track record of improving processes and delivering required outcomes. Efficient with a high level of attention to detail and accuracy is essential. Strong organisational skills are needed, with the ability to prioritise tasks and meet deadlines. Capability to work self-sufficiently to identify issues and further streamline workflows. Great communication skills, with the ability to work collaboratively with other members of the finance team and across the wider business.You'll be energetic, and motivated and have a proactive approach with the ability to problem solve. Proficient in Microsoft Excel and G-Suite (including Sheets). Nice-to-haves Experience & domain 2+ years of experience in Finance, or similar role, preferably in a fintech or financial services environment. An accounting or analytical qualification is preferred but not required. Experience in fintech, lending, payments, or financial services Exposure to consumer credit products or loan servicing Previous work with multiple banking partners or payment rails Experience supporting product launches or live product maintenance Technical skills Advanced Excel / Google Sheets (e.g. lookups, pivot tables) Experience with SQL, BI tools, or data platforms Familiarity with automation tools or process improvement initiatives Relevant exposure to AI tooling including ChatGPT, Claude, Gemini, CoPilot etc. The interview process 15 min: Mathematics focused cognitive assessment at point of application (if you have questions you can reach out directly to the Talent Partner: ) 30 min: Screening call with the Talent Team and Hiring team 90 min: Case Study Task 75 min: Final stage in person interview with the Finance Operations and Finance Leadership Life at Lendable Winning team: the opportunity to scale up one of the world's most successful fintech companies Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls Health coverage: support for your physical and mental wellbeing, including private health cover Retirement & savings: long-term financial wellbeing through retirement savings plans Employee referral programme: earn a competitive bonus when you refer successful new team members Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. Check out our blog!
hackajob is collaborating with Lendable to connect them with exceptional professionals for this role. About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world's leading fintech companies and are off to a strong start: One of the UK's newest unicorns with a team of just over 700 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers' hands in minutes instead of days. We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo Build the best technology in-house , using new data sources, machine learning and AI to make machines do the heavy lifting About the role We're looking for a detail-oriented and proactive Financial Operations Executive to join our growing Financial Operations team at Lendable. Reporting directly to the Financial Operations Manager, you'll play a critical role in ensuring the accurate and timely processing of financial transactions, maintaining liquidity across our platform, and supporting the smooth running of our products. This is an excellent opportunity to gain broad exposure across financial operations in a fast-paced, technology-driven environment, working closely with teams across the business and contributing directly to Lendable's continued growth. What you'll do Reconcile collections and repayments between our platform and bank transactions on a daily basis, ensuring accuracy and completion within defined timeframes for two of our core UK products. (40%) Prepare and execute bank transfers and other financial transactions daily, working with multiple banking partners and ensuring strong operational controls. (20%) Monitor liquidity levels across the platform , identifying funding requirements and supporting efficient cash management. (10%) Collaborate closely with internal teams including Capital Markets, Data Science and Product to improve processes, resolve issues and enhance the efficiency of the finance function. (10%) Maintain auto auction proceeds , analysing invoices and allocating costs to investors (10%) Support product maintenance , helping ensure products remain live and operational through financial oversight, calculations and checks. (5%) Contribute to ad-hoc projects and analysis , alongside general administrative and filing support as required. (5%) The Financial Operations team is a small, collaborative and trusted team with a broad range of responsibilities that impact the wider business. As part of the team, you will work on all products and collaborate across different departments, gaining invaluable experience with growth potential. What do you need to succeed in this role: Hands-on experience with reconciliations (bank, cash, payments, collections, or similar) Familiarity with executing payments / bank transfers and working with multiple bank accounts Ability to work to daily deadlines in a time-sensitive environment Proven track record of improving processes and delivering required outcomes. Efficient with a high level of attention to detail and accuracy is essential. Strong organisational skills are needed, with the ability to prioritise tasks and meet deadlines. Capability to work self-sufficiently to identify issues and further streamline workflows. Great communication skills, with the ability to work collaboratively with other members of the finance team and across the wider business.You'll be energetic, and motivated and have a proactive approach with the ability to problem solve. Proficient in Microsoft Excel and G-Suite (including Sheets). Nice-to-haves Experience & domain 2+ years of experience in Finance, or similar role, preferably in a fintech or financial services environment. An accounting or analytical qualification is preferred but not required. Experience in fintech, lending, payments, or financial services Exposure to consumer credit products or loan servicing Previous work with multiple banking partners or payment rails Experience supporting product launches or live product maintenance Technical skills Advanced Excel / Google Sheets (e.g. lookups, pivot tables) Experience with SQL, BI tools, or data platforms Familiarity with automation tools or process improvement initiatives Relevant exposure to AI tooling including ChatGPT, Claude, Gemini, CoPilot etc. The interview process 15 min: Mathematics focused cognitive assessment at point of application (if you have questions you can reach out directly to the Talent Partner: ) 30 min: Screening call with the Talent Team and Hiring team 90 min: Case Study Task 75 min: Final stage in person interview with the Finance Operations and Finance Leadership Life at Lendable Winning team: the opportunity to scale up one of the world's most successful fintech companies Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls Health coverage: support for your physical and mental wellbeing, including private health cover Retirement & savings: long-term financial wellbeing through retirement savings plans Employee referral programme: earn a competitive bonus when you refer successful new team members Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. Check out our blog!
J.P. MORGAN
hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Product Associate - Pensions JPM PI UK Role overview JPMorgan Personal Investing is looking for an Associate or Senior Associate Product Manager to manage the day-to-day operations of our existing pensions proposition. You'll work with engineering, design, content, operations, risk/compliance and external platform partners to deliver improvements to the end-to-end customer experience, reduce frictions and failure demand, and strengthen operational performance. This is a hands-on individual contributor role based in London (5 days per week in office) . What you will do (key responsibilities) Own roadmap for pensions business: Identify customer pain points, prioritise fixes and enhancements, and drive measurable improvements across journeys (e.g., onboarding, contributions, transfers, retirement flows, servicing). Incident/issue ownership and closure: Act as product owner for customer incidents and defects - triage, size impact, agree priority, coordinate delivery, and validate outcomes to ensure timely, high-quality closure. Jira ticket management: Create and manage Jira tickets end-to-end (stories, bugs, spikes), ensuring high-quality problem statements, clear acceptance criteria, appropriate prioritisation, and accurate status tracking; run backlog refinement and keep boards clean, actionable, and aligned to agreed SLAs. Root cause and prevention: Partner with engineering, operations and vendors to identify root causes, prevent recurrence, and reduce incident volume through permanent fixes and control improvements. Corrections / governance forum reporting: Prepare and present updates into corrections forums and relevant governance - summarising incident themes, remediation plans, delivery status, customer impact, and outstanding risks/decisions. Stakeholder visibility and management reporting: Provide regular, structured reporting to management and cross-functional stakeholders (Product, Ops, Engineering, Risk/Compliance, Customer Support) on product performance, incidents, backlog health, SLAs, and key dependencies. Prioritisation and backlog management: Maintain the backlog, balancing customer impact, regulatory risk, operational stability, and engineering capacity; ensure clear definitions of done, acceptance criteria, and release readiness. Cross-functional coordination: Be the connective tissue between pensions business stakeholders, customer support, operations, engineering, and platform partners - ensuring fast clarity on requirements, ownership, and timelines. Continuous improvement in ways of working: Improve triage processes, incident taxonomy, comms templates, and metrics so the BAU engine runs predictably and transparently. Regulatory and governance alignment: Ensure BAU changes, fixes, and customer communications align with financial services governance and regulatory expectations. Required qualifications, capabilities, and skills BAU product management experience: Demonstrated experience running a product area's day-to-day health - incident/defect ownership, prioritising fixes, and driving continuous CX improvements. Strong Jira discipline: Comfortable working in Jira daily; able to maintain a high-quality backlog (well-formed tickets, good hygiene, clear prioritisation, effective refinement) and drive throughput without losing clarity or auditability. Ownership and execution: Ability to drive issues to closure across multiple teams, remove ambiguity, and keep work moving with clear next steps and accountable owners. Customer-first problem solving: Strong analytical skills to quantify impact (volume, severity, customer harm/friction), prioritise effectively, and validate that fixes improve outcomes. Stakeholder communications: Comfortable creating crisp updates for senior audiences and forums; able to explain trade-offs, risk, and progress clearly. Technical fluency: Confident working with engineers to understand systems behaviour; able to interpret logs/telemetry at a high level, understand APIs and integrations, and translate findings into product requirements. Education: Bachelor's degree (or equivalent practical experience). Preferred qualifications, capabilities, and skills Domain experience: Experience in pensions and/or UK retail investing; defined contribution D2C pensions experience is a strong plus. ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Product Associate - Pensions JPM PI UK Role overview JPMorgan Personal Investing is looking for an Associate or Senior Associate Product Manager to manage the day-to-day operations of our existing pensions proposition. You'll work with engineering, design, content, operations, risk/compliance and external platform partners to deliver improvements to the end-to-end customer experience, reduce frictions and failure demand, and strengthen operational performance. This is a hands-on individual contributor role based in London (5 days per week in office) . What you will do (key responsibilities) Own roadmap for pensions business: Identify customer pain points, prioritise fixes and enhancements, and drive measurable improvements across journeys (e.g., onboarding, contributions, transfers, retirement flows, servicing). Incident/issue ownership and closure: Act as product owner for customer incidents and defects - triage, size impact, agree priority, coordinate delivery, and validate outcomes to ensure timely, high-quality closure. Jira ticket management: Create and manage Jira tickets end-to-end (stories, bugs, spikes), ensuring high-quality problem statements, clear acceptance criteria, appropriate prioritisation, and accurate status tracking; run backlog refinement and keep boards clean, actionable, and aligned to agreed SLAs. Root cause and prevention: Partner with engineering, operations and vendors to identify root causes, prevent recurrence, and reduce incident volume through permanent fixes and control improvements. Corrections / governance forum reporting: Prepare and present updates into corrections forums and relevant governance - summarising incident themes, remediation plans, delivery status, customer impact, and outstanding risks/decisions. Stakeholder visibility and management reporting: Provide regular, structured reporting to management and cross-functional stakeholders (Product, Ops, Engineering, Risk/Compliance, Customer Support) on product performance, incidents, backlog health, SLAs, and key dependencies. Prioritisation and backlog management: Maintain the backlog, balancing customer impact, regulatory risk, operational stability, and engineering capacity; ensure clear definitions of done, acceptance criteria, and release readiness. Cross-functional coordination: Be the connective tissue between pensions business stakeholders, customer support, operations, engineering, and platform partners - ensuring fast clarity on requirements, ownership, and timelines. Continuous improvement in ways of working: Improve triage processes, incident taxonomy, comms templates, and metrics so the BAU engine runs predictably and transparently. Regulatory and governance alignment: Ensure BAU changes, fixes, and customer communications align with financial services governance and regulatory expectations. Required qualifications, capabilities, and skills BAU product management experience: Demonstrated experience running a product area's day-to-day health - incident/defect ownership, prioritising fixes, and driving continuous CX improvements. Strong Jira discipline: Comfortable working in Jira daily; able to maintain a high-quality backlog (well-formed tickets, good hygiene, clear prioritisation, effective refinement) and drive throughput without losing clarity or auditability. Ownership and execution: Ability to drive issues to closure across multiple teams, remove ambiguity, and keep work moving with clear next steps and accountable owners. Customer-first problem solving: Strong analytical skills to quantify impact (volume, severity, customer harm/friction), prioritise effectively, and validate that fixes improve outcomes. Stakeholder communications: Comfortable creating crisp updates for senior audiences and forums; able to explain trade-offs, risk, and progress clearly. Technical fluency: Confident working with engineers to understand systems behaviour; able to interpret logs/telemetry at a high level, understand APIs and integrations, and translate findings into product requirements. Education: Bachelor's degree (or equivalent practical experience). Preferred qualifications, capabilities, and skills Domain experience: Experience in pensions and/or UK retail investing; defined contribution D2C pensions experience is a strong plus. ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
