156 jobs found

Service Desk Coordinator Location: Norfolk (Hybrid Working) Salary: £30,000 - £37,500 per annum (DOE) Working Pattern: 1 day per week in the office Hours: Monday to Friday, 9:00am - 5:30pm Join a growing IT provider. We're looking for an organised, proactive and customer-focused Service Desk Coordinator to join our operations team based in King's Lynn. This is a fantastic opportunity for someone who enjoys keeping people, projects and processes moving. You'll play a vital role in coordinating engineers, managing workloads and ensuring service requests are delivered efficiently across multiple client environments. If you thrive in a fast-paced environment where no two days are the same, we'd love to hear from you. About the Role As a Service Desk Coordinator, you'll become the central point of coordination between clients, engineers, suppliers and internal teams. You'll oversee change management and provisioning requests from start to finish, ensuring work is scheduled efficiently, clients remain informed and service levels are consistently achieved. From allocating engineers and coordinating equipment deliveries to monitoring ticket queues and resolving potential delays before they become issues, you'll be instrumental in keeping our service operation running smoothly. What You'll Be Doing Coordinating change management and provisioning requests across multiple client environments. Monitoring multiple service desk queues and ensure requests are progressing within agreed SLAs. Scheduling and allocating work to the Provisioning Team. Track requests through to successful completion. Monitoring engineer workloads and priorities. Liaising with third-party IT, telecoms and software suppliers. Keeping clients updated via phone, email and service tickets. Coordinating equipment deliveries to customer sites across the UK. Managing stock movements and maintain accurate inventory records. Maintaining accurate information within the service management platform. Producing weekly and monthly operational reports. Supporting the Service Desk Team Lead with service coordination activities. Identify and escalate potential risks or delays before they impact customers. About You We're looking for someone who enjoys organisation, communication and problem-solving. You'll ideally have: Excellent organisational and time management skills. The ability to manage multiple competing priorities. Strong attention to detail. Excellent written and verbal communication skills. Confidence communicating with customers, suppliers and colleagues. A proactive, positive approach to work. Strong Microsoft Office skills, particularly Outlook, Excel and Word. Experience coordinating workloads, schedules or service requests. The ability to remain calm under pressure and work effectively in a busy environment. Experience within an IT or technology environment would be advantageous. Full training will be provided. What's on Offer Salary of £30,000 - £37,500 , depending on experience. Hybrid working with four days working from home after induction. 25 days annual leave plus Bank Holidays. Contributory NEST pension scheme. Private healthcare including health, dental and optical cover. Personal learning and development plan. Monthly one-to-one development reviews. Clear opportunities for career progression. Supportive and collaborative team culture. Regular company social events. Dell laptop, dual monitors, docking station and headset. Free on-site parking. Working Arrangement Following a comprehensive induction, you'll work: Monday to Friday, 9:00am - 5:30pm. One anchor day each week in the King's Lynn office. Four days working from home. Additional office attendance may occasionally be required to support business or client requirements. If you're an organised coordinator who enjoys bringing people, technology and processes together to deliver outstanding customer service, we'd love to hear from you.

Optical Assistant - North London Independent Optical Practice Salary: £26,000 - £28,000 To apply for this position, you must have previous experience working within an optical environment and be confident supporting patients throughout their dispensing journey. At Inspired Recruitment Group, we understand that exploring a new opportunity can feel like a big step. That's why every conversation we have is completely confidential, supportive, and always with zero pressure. We are currently recruiting for an experienced Optical Assistant to join a highly respected independent optical practice in North London. This is a fantastic opportunity to become part of a close-knit team within a stylish, patient-focused environment where quality of care genuinely comes first. This practice is known for its personalised service, premium eyewear collections, and long-standing reputation within the local community. What's On Offer Salary between £26,000 - £28,000 depending on experience Bonus and incentive scheme Staff discounts on eyewear Ongoing training and development Supportive management team Opportunity to work with premium products and independent eyewear brands Friendly and welcoming team culture No Sunday working Career progression opportunities Holiday allowance including bank holidays The Role This is a varied and hands-on position where you will be heavily involved in delivering an exceptional patient experience from start to finish. Your duties will include: Assisting patients with frame selection and lens choices Carrying out dispensing and taking measurements accurately Supporting with fittings, adjustments, and repairs Booking appointments and managing the diary Processing orders and dealing with suppliers Providing outstanding customer service at all times Helping maintain high presentation standards throughout the practice Supporting colleagues with the day-to-day running of the practice What We're Looking For Previous optical experience is essential Confident communicator with a professional approach Strong customer service and dispensing skills Organised and reliable with good attention to detail A genuine passion for patient care Someone who enjoys working within an independent practice setting Able to work well both independently and as part of a team This is an excellent opportunity for somebody who enjoys building genuine patient relationships and wants to work in an environment where service and quality are valued over targets and volume. To Apply Contact Marc at Inspired Recruitment Group on WhatsApp: Email: Website: Inspired Recruitment Group

About The Role What you can expect from us We offer a competitive salary of £31,350 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Home Ownership Coordinator to join our Home Ownership team on a permanent basis . The purpose of the role is to provide a professional, efficient, and high-quality service to leaseholders and third parties in relation to re-sales, staircasing and lease extensions, working across the wider Home Ownership team in providing a home ownership service which delights our customers. Key responsibilities Customer Service Co-ordinate enquiries coming into the team, ensuring they are appropriately recorded and assigned. Maintain accurate records. Strive to provide a service that delights our customers. Support the distribution of customer comms and undertake customer surveys to gather feedback on the customer experience as needed. Re-sales, Staircasing & Lease Extensions Respond to enquiries from existing and potential customers in relation to the re-sale of leasehold properties, purchasing further equity in shared ownership properties and lease extensions. Liaise with solicitors, customers and estate agents and ensure accurate information is provided. Produce welcome packs and keep customer data up to date following notification of completions. Budgets & Accounts To support the budgets and accounts setting process as needed Major Works and Section 20 Support the s20 consultation process as required. Completions Process completions in line with procedure and complete CORE logs Right to Buy/Right to Acquire Process applications through to relevant stage within specified deadlines in line with legislation. Respond to enquiries from customers and colleagues, maintain accurate records and work collaboratively with colleagues from across the group. Collaboration Work in partnership with colleagues across the business to provide a joined-up service that drives positive customer satisfaction. Contribute to the on-going development of the service incl. policies and procedures. Essential Experience and Knowledge • Experience of communicating to a diverse customer base verbally and in writing. • Knowledge of leasehold tenure or similar property tenure types. • Experience of processing Right to Buy/Acquire applications. • Excellent communication, organisation, prioritisation and numerical skills. • Computer literate with ability to use Microsoft packages. • Have an innovative approach to problem solving creating long term solutions. • Experience of working well in a team, actively contributing and engaging and demonstrate a proactive approach to the achievement of team goals. Desirable Knowledge of relevant leasehold legislation Qualifications Essential Educated to GCSE standard inc Maths and English. or equivalent qualification / experience Desirable Qualified to Property Institute level 2 or above. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role What you can expect from us We offer a competitive salary of £31,350 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. Help Us Create a Safer Workplace We're looking for a proactive and organised Health and Safety Coordinator to join our Health and Safety team. This is an excellent opportunity for someone who is passionate about health and safety and enjoys working in a fast-paced environment where attention to detail and strong organisational skills are key. As Health and Safety Coordinator, you'll play an important role in supporting the delivery of our Health and Safety strategy. You'll help coordinate health and safety activities across the organisation, maintain essential systems and records, support incident management processes, and assist colleagues in ensuring we meet our compliance and governance obligations. This role would suit someone with strong administrative experience who is looking to develop their career in health and safety or someone with existing health and safety experience seeking a new challenge. What You'll Be Doing Compliance and Governance Support the implementation of company Health and Safety policies, procedures and initiatives. Maintain and update Health and Safety management systems, documentation and records. Ensure Health and Safety information is accurate, accessible and up to date. Risk Management Support Health and Safety Business Partners in coordinating risk assessments, ensuring they are completed, reviewed and stored appropriately. Assist with the implementation of new incident management processes. Monitor and track actions arising from audits, inspections and investigations. Support the timely completion of corrective actions. Incident Management Assist in recording, triaging and monitoring workplace incidents, near misses and hazards. Allocate incidents to the appropriate Health and Safety Business Partner and relevant manager for investigation. Track actions arising from incidents and investigations through to completion. Produce basic incident data analysis and trend reports to help identify areas for improvement. Administration and Coordination Maintain Health and Safety databases, logs and registers. Manage the Health and Safety inbox and respond to queries as appropriate. Provide administrative support for Health and Safety meetings, committees and working groups, including minute taking and action tracking. Support the preparation of reports, presentations and meeting papers. What we're looking for Essential skills, knowledge, experience and potential Strong organisational and administrative skills. Excellent attention to detail and accuracy. Strong communication and interpersonal skills. Ability to take initiative and effectively manage competing priorities. Proficient IT skills, including Microsoft Word and Excel. Experience of taking minutes and supporting meetings. A genuine interest in and passion for Health and Safety. A full UK driving license is required for this role. Willingness to travel between sites when required. Desirable Skills and Experience Experience working within a Health and Safety function or team. Experience using Housing Management Systems and/or Health and Safety Management Systems. Experience producing reports and analysing data trends. Qualifications Essential GCSE (or equivalent) in English and Mathematics. Desirable Introduction-level Health and Safety qualification or training (such as IOSH Working Safely) or working towards a recognised Health and Safety qualification. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

Join our Team and Make a Difference! At The Hearing Care Partnership were redefining the way people experience hearing care. Rooted in empathy, professionalism, and genuine patient relationships, we deliver outstanding clinical services in a welcoming, independent healthcare setting. Now, were inviting a passionate and qualified Trainee Hearing Care Assistant to join our growing team in Lancashire. If you're committed to patient wellbeing and looking to be part of a company that invests in people as much as it does in innovative care we want to hear from you. Why join Us? Salary: 25,000 FTE per annum plus commission opportunities Hours: Full-Time (MonFri) working across our partner practices in Lancashire and the surrounding area, at the following locations; Thornton Cleveleys, Carnforth, Longridge, and Garstang Environment: Friendly, supportive, and people-focused Impact: Be part of something meaningful improving lives through better hearing About the Role As a Trainee Hearing Care Assistant, youll be an integral part of our practice, supporting private hearing services with a balance of clinical excellence and operational flair. You will begin with Level 1 responsibilities, progressing to Level 2 once you have demonstrated the required knowledge, skills, and behaviours. Your role will support the smooth running of the hearing service, contribute to business growth particularly in wax removal and uphold the highest standards of clinical care. Clinical Duties Provide wax removal services using microsuction (via Tympa equipment only), irrigation, and manual techniques within 30-minute appointment slots. Carry out hearing screenings using Tympa equipment and complete minor hearing aid repairs in line with best practice. Identify abnormalities and use Tympa Review to refer patients for further medical assessment where required. Refer patients appropriately to a HCPC-registered Hearing Aid Dispenser (HAD) or GP, supported by clear written referral letters. Deliver consistently high standards of patient care while working under the direction of a HCPC-registered HAD. Practice Engagement & Development Complete all mandatory company training and attend an external Hearing Care Assistant (HCA) training course. Maintain a reflective learning log and prepare for end-point assessment, meeting all coursework and attendance requirements. Shadow a HCPC-qualified HAD mentor during patient consultations and support supervised clinical activity. Assist with clinic preparation, record keeping, aseptic procedures, infection control, and the supervised use of audiology equipment. Demonstrate professional communication, commitment to patient care, and adherence to relevant regulatory and professional policies. Operational Responsibilities Respond to patient enquiries promptly, empathetically, and professionally to ensure a positive patient experience. Support practice business development through engagement with local partners and community links, including GP surgeries and pharmacies. Assist the wider team in implementing strategies to improve efficiency, performance, and service delivery. Contribute to the training and development of the branch optical team in relation to hearing services. Maintain company standards in professionalism, appearance, timekeeping, and compliance with health and safety policies and regulations. What Youll Need Minimum of 5 GCSEs Graded 9-4 (A -C) or NVQ Level 2 qualification Some experience in a patient-facing within a healthcare environment A full UK driving license and the ability to travel between locations Eligibility to work in the UK, and availability for the specified days Excellent communication and interpersonal skills Empathetic and committed to delivering outstanding patient care Professional, punctual, and well-presented at all times Strong attention to detail and accuracy in all clinical procedures A supportive team player who collaborates effectively with colleagues Organised and able to manage workload efficiently If you're ready to elevate patient care while enjoying a flexible, fulfilling role, apply today and become a vital part of our team! Equality & Diversity: We champion equal opportunities and a diverse, inclusive workplace. All qualified candidates are welcome. We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). Applicants who have been unsuccessful in the past 12 month should not reapply for the same job role

About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Merseyside/Wirral area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners. Champion the Onward values to enable people and communities to be their best. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

Job Title: Optometrist Employment Type: Permanent, Part-Time Working Pattern: Flexible, including some weekends Job Summary: We are seeking a dedicated and skilled Optometrist to join our patient-focused optical practice. You will deliver high-quality eye care, including routine eye examinations, contact lens assessments, and extended service assessments. Working alongside a Dispensing Optician Manager, you will support colleagues, contribute to maintaining departmental standards, and help develop new patient services. The role offers access to a full CPD programme, protected time for further accredited training, and the opportunity to supervise students, enhancing your own skills while supporting the next generation of optical professionals. Key Responsibilities: Conduct comprehensive eye examinations, contact lens fittings, and extended service assessments Deliver personalised care and advice to patients Maintain high clinical standards and patient service excellence Support the introduction and development of new patient services Keep accurate, compliant patient records Collaborate with colleagues to ensure an exceptional patient experience Team Development: Support and coach colleagues where needed Contribute to ongoing training and development initiatives Help foster a positive and professional team culture Encourage innovation and continuous improvement in service delivery About You: Fully qualified Optometrist registered with the General Optical Council (GOC) Registered performer with your NHS area team or health board MECs or WECs accredited, or willing to gain accreditation within 12 months (funded and supported) On track to meet statutory CPD requirements Passionate about delivering excellent patient care Eager to contribute to the growth and development of patient services Professional, approachable, and a team player Well-being Services: Access to wellbeing services including 24/7 virtual GP, counselling, health and dental cash plans, and an employee assistance helpline Flexible working patterns to support work-life balance Inclusive and supportive team environment Professional indemnity insurance and GOC fees paid CPD funding and protected time for additional accredited training What They Offer: Competitive salary with discretionary bonus scheme Company pension with matched contributions Colleague discounts in store and online Opportunities to supervise students and support professional growth Inclusive culture that recognises and celebrates diversity Generous parental leave policies, including maternity, paternity, adoption, shared parental, neonatal care, and fertility treatment support Flexible working in accordance with store opening hours Why Join Us? This is an exciting opportunity to work in a patient-centred, innovative practice that prioritises clinical excellence and professional development. You will be fully supported to grow your skills while providing outstanding eye care and service to your patients. If you are interested, please contact Leo by calling or email . He can provide further details or answer any questions about the role.

About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Longridge area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners. Champion the Onward values to enable people and communities to be their best. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

Your Role At Asda there is nothing more important than the health and wellbeing of our customers, our priority is to always put them first by delivering high quality patient care. Due to our extended service contracts with the NHS we're committed to delivering a wide range of care for the treatment and monitoring of minor eye conditions. A typical day will involve screening patients, coaching and training the wider team whilst helping to maintain standards on the department. At Asda we are extremely passionate and committed to providing our Optometrists with all the training they will need to fulfil their role and enhance their skills. Not only do we have a fantastic CPD programme, but we also offer protected time to our Optometrists to complete further accreditations funded by Asda. This ensures you have the full training package to meet the ever-changing eye care needs of our customers. It's all about developing and supporting you to reach your full potential. With access to in store, regional and home office teams you are fully supported in all aspects of your role whether your query is clinical or service based there is always someone on hand to offer expert advice and support. About You At Asda it's all about the service and creating a memorable experience for our customers so you will be able use clinical skills and passion for your role to help achieve this. Working in partnership with an Optical Manager (a qualified Dispensing Optician), you'll play a key part in creating an environment that combines both clinical and operational excellence. By working alongside the wider department team, you will support with coaching, training, and helping to develop new patient services to ensure we are able to offer our customers the most current and accessible services to meet their needs. You'll be: A fully qualified optometrist registered with the GOC A registered performer with your NHS area team or health board MECs or WECs accredited (or willing to gain accreditation within 12 months of joining Asda - funded and supported by us) On track to meet the statutory points requirement for CPD Able to use your skills and passion for the role to deliver a memorable customer experience Passionate about developing new patient services and shaping the culture of the department Apply today by completing an online application Everything you'll love You will also get an excellent benefits package including: Discretionary company bonus Company pension up to 7% matched 15% colleague discount in store and online. Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas. Your professional indemnity insurance GOC fees paid CET package Flexible working patterns in accordance with 7 days opening Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments. We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves. Find your everything Apply here

About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Accrington/Blackburn area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners. Champion the Onward values to enable people and communities to be their best. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

Your Role At Asda nothing is more important to us than the health and wellbeing of our customers and we pride ourselves on providing excellent service and clinical care. Our Optical Managers are key to our success, making sure the team has everything in place that they need to deliver. Our unique fixed price approach means there's no up-selling. Single vision glasses are the same price as varifocals, and there are no top-up costs for anti-scratch or thinner lenses either, so we don't have to compromise a customer solution because of what someone can afford. With access to the wider Asda network, you will be supported by our Home Office teams who can offer clinical support and a team of Area Manager's who will work alongside you to get the most out of your role every day. You will also be provided with regular business updates and feedback on your performance. Rota: Saturday - 09:00 - 18:00 Tuesday - 09:00 - 18:00 Wednesday - 09:00 - 18:00 About YouOur Optical Managers are key to our success, making sure the team has everything in place to deliver high quality patient service. You'll be responsible for overseeing and managing the entire operation. With tasks including managing your team of Optometrists and Optical assistants, overseeing compliance processes and procedures, reviewing sales forecasting and department targets whilst also dealing with customer queries, every day is busy and fast paced in an Asda Opticians. You will also be responsible for clinic management and managing the shop floor process to ensure the department is well equipped for customer's needs. Working in close partnership with an Optometrist you will also coach and develop your team so being confident in coaching others will be key to this role. Due to the fast-paced nature of this role and the different responsibilities you will need to be organised and able to manage your time effectively You'll be: A fully qualified dispensing optician registered with the GOC On track to meet the statutory points requirement for CPD Confident in coaching others Able to provide excellent customer and patient care Driven and ambitious to ensure the department meets its targets You'll have proven leadership skills in a fast-paced Optics environment Organised and able to manage your time effectively Apply today by completing an online application Everything you'll love You will also get an excellent benefits package including: Discretionary company bonus Company pension up to 7% matched 15% colleague discount in store and online. Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas. Your professional indemnity insurance GOC fees paid CET package Flexible working patterns in accordance with 7 days opening Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments. We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves. Find your everything Apply here

About The Role What you can expect from us We offer a competitive salary of £28,700 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Lettings Specialist to join our Neighbourhoods team in the Lancashire area on a permanent basis. The purpose of the role is to play an essential role in the delivery of an effective lettings service across Onward's geography that is fair, transparent and meets individual needs. Ensure high-quality customer service, working with colleagues and partner agencies to ensure effective service delivery. Champion the Onward values to enable people and communities to be their best. Key Responsibilities Letting Our Homes Proactive administering and management of choice-based lettings systems and waiting lists for rehousing to enable offers to be made. Ensure nomination targets are achieved and build effective relationships with local authority partners and choice-based lettings providers. Partnership working Contribute to excellent external partnership work to support an effective letting service. Be an ambassador for the organisation and an advocate for customers. Engage with external partners where needed. Management of Housing Applications Respond to lettings and housing options enquiries and provide housing advice to prospective customers. Support vulnerable customers, playing an active role in initiatives aimed at reducing homelessness and creating sustainable tenancies. Adopt robust approach to affordability assessments, tenancy fraud checks, and relevant documentation. Develop adverts and marketing campaigns in partnership with colleagues. Ensure accurate tenancy agreements and sign-up packs are produced. Administration Effective processing of invoices, management of council tax, and other neighbourhood administrative duties as required. Customer Service and Customer Voice Ensure an excellent customer experience of our lettings process. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details Skills and Experience Knowledge and awareness of related housing regulations/ law Experience of delivering face to face customer service Experience of developing partnership working with support agencies, local authorities and community groups Engage and successfully work with complex and challenging caseloads/individuals. An understanding of the social, economic and political context in the neighbourhoods in which we operate Competent IT skills, including intermediate proficiency in Microsoft Office. An understanding of lettings policies and procedures Qualifications Essential Educated to GCSE standard or equivalent qualification / experience . Desirable Relevant professional qualification e.g. CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch. DLP

About The Role What you can expect from us We offer a competitive salary of £33,950 per annum (£17.65 hourly). 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are looking for a Plasterer to join our Onward Repairs team on a permanent basis. The purpose of the role is to deliver property maintenance services in line with all group standards and key performance indicators. Ensuring high standard at all times, observing all legal, statutory and regulatory requirements while undertaking repair activities within customer's homes, empty properties and for other clients as required. Key Responsibilities Delivery In line with Onwards specification or approved best practice assess, coordinate and undertake the most cost effective repair solution delivering value for money. Organising materials, providing detailed information, effectively communicating with customers, other stakeholders and colleagues to deliver a high quality service. Ensure an adequate store of materials are available to operatives, including van based stock. Proactively organise workload to ensure the delivery of an efficient and effective service at all times. Customer Service To provide excellent customer service whilst ensuring prompt work of the required standard. Liaison and technical advice Liaise with clients, customers and colleagues regarding access, safe working practices, and assessment of repairs requirements and progress of repairs. Quality Ensure all work is delivered to a high standard. Records To complete jobs on PDA's and maintain other records as required including access details, materials used, job progression and follow on information. Health and Safety Undertake work activities in line with all health and safety requirements demonstrating a sound working knowledge of key legislative health and safety information and safe working practices. Assisting the promotion of Health & Safety. Work equipment Operation of light machinery, plant and powered hand tools in accordance with recognised safety procedures. To be responsible for the safe use and daily maintenance of allocated Company vehicles. About The Organisation Skills & Experience E ssential Sound knowledge of building construction, components, building trades and applicable building regulations. Experience of working in a customer focussed service. Proven ability to deliver a quality customer centred repairs service. Experience of working in a target driven environment. Sound knowledge of health and safety regulations, regulation and ACOPS relevant to the post and associated tasks undertaken within it, in line with HASAWA 1974. A Full UK Driving Licence and access to your own car. Desirable Experience of working within a commercial and domestic property maintenance environment. Experience of delivering services within the social housing sector. Experience of using PDA technology (hand held/mobile working technology). Qualifications E ssential Minimum of L2 NVQ or equivalent qualification in Plastering and relevant experience. Appropriate CSCS card. Desirable Hold relevant health & safety qualifications which relate to the sector/construction industry in general. Asbestos awareness training. Relevant power tool training. Manual handling training. Appropriate and current training in COSHH & PPE. Access equipment and working at height training e.g. mobile work platforms. About Onward Homes Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch. Please note that we reserve the right to close the vacancy early prior to the closing date.

Join our Team and Make a Difference! At The Hearing Care Partnership were redefining the way people experience hearing care. Rooted in empathy, professionalism, and genuine patient relationships, we deliver outstanding clinical services in a welcoming, independent healthcare setting. Now, were inviting a passionate and qualified Trainee Hearing Care Assistant to join our growing team in Wolverhampton. If you're committed to patient wellbeing and looking to be part of a company that invests in people as much as it does in innovative care we want to hear from you. Why Join Us? Salary: 25,000 FTE per annum plus commission opportunities Hours: Full-Time (MonFri) working across our partner practices in the following location: Wolverhampton Environment: Friendly, supportive, and people-focused Impact: Be part of something meaningful improving lives through better hearing About the Role As a Trainee Hearing Care Assistant, youll be an integral part of our practice, supporting private hearing services with a balance of clinical excellence and operational flair. You will begin with Level 1 responsibilities, progressing to Level 2 once you have demonstrated the required knowledge, skills, and behaviours. Your role will support the smooth running of the hearing service, contribute to business growth particularly in wax removal and uphold the highest standards of clinical care. Clinical Duties Provide wax removal services using microsuction (via Tympa equipment only), irrigation, and manual techniques within 30-minute appointment slots. Carry out hearing screenings using Tympa equipment and complete minor hearing aid repairs in line with best practice. Identify abnormalities and use Tympa Review to refer patients for further medical assessment where required. Refer patients appropriately to a HCPC-registered Hearing Aid Dispenser (HAD) or GP, supported by clear written referral letters. Deliver consistently high standards of patient care while working under the direction of a HCPC-registered HAD. Practice Engagement & Development Complete all mandatory company training and attend an external Hearing Care Assistant (HCA) training course. Maintain a reflective learning log and prepare for end-point assessment, meeting all coursework and attendance requirements. Shadow a HCPC-qualified HAD mentor during patient consultations and support supervised clinical activity. Assist with clinic preparation, record keeping, aseptic procedures, infection control, and the supervised use of audiology equipment. Demonstrate professional communication, commitment to patient care, and adherence to relevant regulatory and professional policies. Operational Responsibilities Respond to patient enquiries promptly, empathetically, and professionally to ensure a positive patient experience. Support practice business development through engagement with local partners and community links, including GP surgeries and pharmacies. Assist the wider team in implementing strategies to improve efficiency, performance, and service delivery. Contribute to the training and development of the branch optical team in relation to hearing services. Maintain company standards in professionalism, appearance, timekeeping, and compliance with health and safety policies and regulations. What Youll Need Minimum of 5 GCSEs Graded 9-4 (A -C) or NVQ Level 2 qualification Some experience in a patient-facing within a healthcare environment A full UK driving license and the ability to travel between locations Eligibility to work in the UK, and availability for the specified days Excellent communication and interpersonal skills Empathetic and committed to delivering outstanding patient care Professional, punctual, and well-presented at all times Strong attention to detail and accuracy in all clinical procedures A supportive team player who collaborates effectively with colleagues Organised and able to manage workload efficiently If you're ready to elevate patient care while enjoying a flexible, fulfilling role, apply today and become a vital part of our team! Equality & Diversity: We champion equal opportunities and a diverse, inclusive workplace. All qualified candidates are welcome. We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). Applicants who have been unsuccessful in the past 12 month should not reapply for the same job role

About The Role We offer a competitive salary of £26,250 per annum (£13.64 per hour). 37 hour per week. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. About the Role We are looking for a Property Clearance Operative on a permanent basis to join our Onward Repairs team. This role will cover the Greater Manchester area supporting our team of maintenance trades. The purpose of this role is clearance and cleaning of void properties, including maintenance of gardens and/or communal spaces associated with void properties. This will include loading items onto vehicles and driving to various locations where the items will be unloaded. Other miscellaneous works relating to properties, communal areas, and open spaces. Successful candidates will work in local teams and are not required to report to a depot each day but attend when require for team meetings and replenishment of supplies. It is essential that candidates have a valid full manual UK driving licence and experience driving a long wheel based van or tipper . Key Responsibilities Delivery To carry out clearance and cleaning work of properties vacated by tenants prior to repair or refurbishment works being undertaken. To remove items of furniture and other personal possessions for either storage or disposal. Items are to be removed from all floors including lofts and gardens, onto an appropriate vehicle or skips and to thoroughly clean the property prior to re-occupation. Undertake horticultural practices necessary for the clearance and restoration of gardens and open spaces associated with void properties. Using a variety of cleaning chemicals in compliance with COSHH regulations and associated cleaning tools including small to medium hand-held battery tools. Customer Service To provide excellent customer service whilst ensuring prompt work of the required standard. Quality Ensure all work is delivered to a high standard. Records To complete jobs on PDA's and maintain other records as required Health and Safety Undertake work activities in line with all health and safety requirements demonstrating a sound working knowledge of key legislative health and safety information and safe working practices. Assisting the promotion of Health & Safety. Work equipment Operation of light machinery, plant and powered hand tools in accordance with recognised safety procedures. To be responsible for the safe use and daily maintenance of allocated Company vehicles. Skills / Experience and Qualifications Essential: Achieving high standards within time constraints. Team player. The ability to undertake DIY tasks. Experience of working in a target driven environment. Knowledge of health and safety regulations in line with HASAWA 1974. Literacy skills/ Numeracy skills. Appropriate CSCS card. A full manual UK driving license is required. Experience driving a long wheel based van or tipper Desirable: Experience of working within a commercial and domestic property maintenance environment. Experience of delivering services within the social housing sector. Asbestos awareness training. Relevant power tool and manual handling training. Appropriate and current training in COSHH & PPE. Access equipment and working at height training e.g. mobile work platforms. About The Organisation Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role What you can expect from us We offer a competitive salary of £43,900 per annum 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are currently recruiting for a Compliance Officer Domestic Heating and Hot Water to join our team on a 12 month fixed term contract to provide maternity cover. This is a Hybrid role, with office based working on Mondays and Tuesdays in Accrington and the option to work from home for the remainder of the week. The purpose of this role is to deliver effective management of Gas Safety and heating compliance across the Onward and CPS portfolios in accordance with regulatory undertakings to ensure Onward is fully compliant and reduces any residual risk to customers, colleagues and third parties and to provide technical support for all associated workstreams to all Onward departments. Key Responsibilities Servicing, Testing and Inspection Ensure that all domestic Gas and other heating servicing, testing and inspection processes are carried out correctly, remedial/follow on works are undertaken on a risk basis, that the service, testing and inspection process is fit for purpose and that the records and certification is appropriately recorded, validated and current. Contract Management Ensure effective management and administration of domestic heating contracts, set and deliver performance standards, monitor progress and resolve issues, financial control including setting and monitoring of relevant budgets. Data Management Ensure up to date information relating to relevant statutory and Onward heating and hot water Compliance risks including ensuring the operation and development of appropriate data management systems accurately recording all testing, inspection, and remedial works. Performance Measurement Support the development and application of associated strategy and policy and translate strategy, policy and procedures relating to Domestic Gas and other heating and hot water into objectives, KPIs, management information, and assist in production of report to Boards and Committees. Collaborative Working Provide support and guidance to Onward in the development of Landlord Compliance risk reduction strategy and procurement strategy, lead on procurement and investment that mitigates risk and work closely with all departments in relation to compliance safety across relevant workstreams. Health and Safety Take overall health and safety responsibility and compliance with legislative requirements for all investment activities within the region, to include delivery of a comprehensive programme of training in relation to domestic gas and other domestic heating and hot water. Skills and Experience Essential Knowledge of Core Housing Systems, Business Planning and Asset Management systems. Track record of managing Gas or other compliance safety and maintenance programmes. Experience of successfully delivering a similar role within another organisation with experience of leading a team to high level performance Excellent communication skills (written and verbal). Knowledge of construction procurement routes, contracts and their effective administration, commercial understanding of value for money drivers in construction. Knowledge and understanding of the requirements of Construction (Design and Management) Regulations 2015. Knowledge and awareness of related housing regulations/ law. Experience of interpreting complex data and using it to monitor performance through regular reporting and inform decisions. Desirable IT skills - Microsoft office to Intermediate level. Financial monitoring and budgeting experience for a similar activity function. Qualifications Relevant qualification or working to: Level 4 VRQ in Gas Safety Management in Social Housing or similar About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role What you can expect from us We offer a competitive salary of £31,350. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. We are currently recruiting an Early Intervention Specialist (Rent Support Specialist) to join our Customer Account & Money Advice team. This is a 10-month maternity cover position working collaboratively across S4B, Onward Homes, and CPS. This is a hybrid, home-based role. You have no daily office requirement, but a minimum of one day office based is required at our S4B Office (15 Brunswick Street, Manchester, M13 9SU). Additionally, travel to various office locations is expected for meetings, training, and other business needs. Occasional work outside of office hours as and when required to attend meetings. Key responsibilities The purpose of this role is to work within the Customer Accounts team to effectively manage lower-level arrears cases and carry out other key administrative duties to protect Onward's income and maximise performance and help to sustain our customers' tenancies. Rent and Service Charge Accounts and Sundry Debts Management of rent and service charge accounts up to court level for all tenures across Onward Homes, Contour Property Services and S4B. Assist with tenancy sign-ups, informing customers of required payment in advance and their responsibility for ongoing payments. Where applicable, provide basic welfare benefit advice and liaise with local HB/DWP services when required. Ensure customers and former customers are contacted via various methods at the appropriate times to secure payments and maintain high income collection; using technology effectively to make sure we're having the right conversation with the right customers at the right time. Take accountability for handling income related inbound and outbound customer interaction via various channels, working collaboratively with the Customer Services Team Play a key role in the achievement of the team KPI's by taking ownership for your own personal performance to achieve targets. Working proactively with colleagues to achieve high levels of performance and seek out opportunities for efficiencies. Take responsibility for administrative income related tasks. Legal Action Ensure action taken complies with pre-action protocols and Equality Act requirements prior to hand off to the Customer Accounts Specialist where applicable. Welfare Benefits Provide accurate advice and assistance to maximise income for customers. Refer customers to internal and external agencies as appropriate. Collaborative Working Work effectively with internal service areas to deliver a holistic package of housing related services to customers and maintain high income collection. Work with external agencies to achieve the best outcome for the customer and the business. Customer Service Deliver excellent customer service to our customers on a consistent basis; offering a bespoke tailored service to ensure high levels of satisfaction and outcomes, whilst adhering to the Customer Charter and delivering the quality of service set out in the Onward Style Guide. Skills/Experience Essential: •Willingness to develop knowledge and awareness of related housing regulations/ law. •Ability to take an assertive yet supportive approach to negotiate successful outcomes for Onward, Contour Property Services, S4B and their customers. •Demonstrates high levels of motivation and resilience combined with enthusiasm, commitment and a curious, inquisitive approach to challenge and seek continuous improvement. •Experience of delivering high levels of Customer Service. •Experience of liaising with external partners. •Ability to adapt to change to improve performance. •Competent user of technology with an understanding of its role in communication and driving business success. •Good understanding of the social, economic, and political context in the neighbourhoods in which we operate. •Excellent written and oral communications skills, conveying information in a suitable and relevant way. •IT skills - Microsoft office to Intermediate level. Essential Qualifications • Educated to GCSE standard or equivalent qualification/ experience. Desirable: • Relevant professional qualification e.g., CIH. • GCSE English and Mathematics at Grade C or 4 and above About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.