9 jobs found

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Supervisor to join the team located in Manchester! Reporting to the Lead Contract Support, the successful candidate is accountable to provide exceptional customer service and business support to contribute to the continued growth and success of the account. The Role: Responsible for the management, performance and delegation of activities to the team Helpdesk Advisors within the site. Ensure the Helpdesk Advisor Team understand the Life Cycle of a Work Order and facilitate a smooth handover of work orders to the operational team. Understand Training Needs Analysis of the Helpdesk Advisors to ensure that all team members have access to / received required training, relevant to the needs of the individual, team and business. Evaluate, review and implement continuous improvement process changes. Competent in coaching and mentoring of a small team of Helpdesk Advisors and managing performance of the team including but not limited to writing and delivering monthly one-to-one meeting with team members. Support the Management Team on training and roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures. Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs. Manage our CAFM system as key user on site including PPM records, reactives and reporting. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. Details Monday - Friday 8am - 5pm Site Based Experience / Qualifications Strong supervisory skills Knowledge of FM industry Good customer service skills Email for more information or apply online now! EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Job Title: Helpdesk Supervisor Location: Glasgow Head Office Contract: Permanent Working hours : 37.5 hours per week 5/7 shift pattern On Call: On call required for Out of Hours & Weekends, on call fee is paid in additional to salary. Salary: 33,212.48 per annum Job Purpose: The Helpdesk Supervisor is overall responsible in managing the Helpdesk to ensure it meets and exceeds service levels (SLAs) required for all internal and external stakeholders. The role will be responsible to lead a team of Team Leaders. This includes all day-to-day aspects of the HD. Delivering all SLAs through effective people management The Helpdesk Supervisor support the objective of our helpdesk colleagues acting as one City, being the best they can be, and showing they care. Key Responsibilities: People Recruit, lead, coach and motivate a team of Team Leaders to deliver world class customer excellence and SLAs Conduct monthly 121 with Helpdesk Team Leaders Deliver effective coaching, engagement and development strategy for all levels and being ready for fit for growth Develop and implement engagement action plans for your team, based on feedback from engagement surveys, listening groups and team meetings Manage any underperformance within the team through our agreed processes. Reward and recognise outstanding performance, using our agreed recognition tools Ensure company policies and practises (e.g., discipline and grievance, absence management, performance management, etc.) are implemented consistently across your team Ensure LTO is kept at SLA Performance Achieve all customer Service Level Agreement levels Ensure that quality standards target is achieved, provide feedback and SMART lead objectives Achieve the City standard employee engagement target Deliver quality standards, review trend analysis, and implement change to succeed Deliver customer service levels agreements through delivering customer excellence Process Ensure all HD processes are correct and rolled out across the HD in conjunction with the training & quality department Identify training needs, develop, and deliver training materials to maximise potential and performance within the team Implement Disaster Recovery Processes for all function of Helpdesk Knowledge, Skills and Abilities: Previous experience of planning staffing rotations, optimisation of staff based on call profile Understanding of call quality models is essential Working knowledge of Microsoft packages, ability to analysis & present data Strong communication skills, both written and verbal required Strong PC skills, able to effectively communicate in, both written and verbal Ability to have excellent time management and work on own initiative A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of using CAFM system Previous experience of leading a helpdesk team is essential Previous experience of working within fast-moving customer service environment would be advantageous Effective problem-solving and decision-making Highly flexible and self-starting

Contract Support This is an on-site facilities management contract support position at West Quays Shopping Centre requiring immediate start. The role operates Monday-Friday, 08:00-17:00, reporting directly to the JLL Contract Manager. Core Responsibilities Work Order Management & Compliance The position centers on scheduling all planned preventive maintenance (PPM) and reactive work in accordance with contract requirements and service level agreements. You'll manage payment applications through internal and client systems while maintaining comprehensive documentation for compliance purposes. Critical compliance activities include managing Meridian documentation, ensuring timely completion of inspections, and maintaining both hard and soft copy records according to JLL's quality assurance procedures. Asset & Financial Management You'll track and report on asset issues, upgrades, recommendations and insurance inspections while generating analytical reports on breakdown trends, costs and value assessment. Financial responsibilities include managing payment applications, maintaining accurate financial records, reviewing work-in-progress reports, highlighting jobs over 60 days old, and supporting budget preparation and monthly analysis. The role requires working knowledge of timesheets and financial profit awareness. System Administration & Reporting Serve as first-line support for the CAFM system and eLogbooks hardware, managing subcontractor assets within the system and generating reports as required. You'll maintain accurate online filing for statutory certification, manage Vantify interactions and deadlines, and handle client incident/accident reporting and data management system updates. Stakeholder Engagement Attend steering groups and development meetings as site champion, support Hard Services Supervisors in PPM delivery, provide administration support for Contract Manager financial queries, and manage relationships with subcontractors and the supply chain. Required Qualifications Essential Experience: Minimum 3 years in similar facilities management role allocating and managing work orders 3 years managing subcontractors and supply chain relationships Recent experience contributing to business control exceeding 1 million Proven track record supervising building engineering services and/or soft services 3 years successful process management experience Understanding of helpdesk/call center processes and workflow Technical Skills: IT literate with demonstrable knowledge of computer-aided facilities management software Understanding of asset management information systems Basic commercial and budgetary understanding Ability to operate standard office equipment Personal Attributes: Customer-focused with excellent communication and interpersonal skills Strong attention to detail Consistently punctual and smartly presented Computer literate with ability to complete only tasks within competency level The role manages significant financial responsibility while requiring both technical proficiency in FM systems and strong stakeholder management capabilities to ensure contract compliance and client satisfaction.

Fabric Engineer About the Role RG Setsquare is recruiting on behalf of a well-established building services and facilities management contractor for an experienced Fabric Engineer to join their team on a high-profile hard FM contract. This is a genuinely interesting role - you will be working on a contract that delivers service and maintenance to large public sector sites, covering locations from Grantham and Newark through to Retford. It's a mobile, varied position with a mix of planned and reactive fabric maintenance, small works, and multi-discipline tasks across live transport environments. The package includes a salary of 32,000 - 34,000, company van, fuel card, and an on-call allowance of 100 per week when on the rota (approximately one in five weeks). Location requirement: Candidates must live within 10 miles of either Retford, Newark, Lincoln, or Grantham. What You'll Be Doing Completing all delegated reactive works orders and PPMs within contract-defined SLAs and KPIs Carrying out a wide range of fabric maintenance and small works tasks - including basic plumbing, carpentry, plastering, decorating, and general handyman works Performing fire alarm tests and emergency lighting flick tests as part of the planned maintenance schedule Carrying out water temperature checks and water flushing in line with Legionella compliance requirements Working as part of a dynamic two-person team alongside an electrician on jobs requiring dual trade attendance Communicating daily with the helpdesk and supervisor on the status of PPM and reactive tasks Keeping all site logbooks accurate and up to date Ensuring the client, customer, and team are kept informed through regular feedback and updates Delivering a high standard of customer service at all times - you will be working in live, public-facing transport environments Adhering to company Health & Safety policy and all site-specific requirements at all times What We're Looking For Essential: Time-served fabric engineer with a background in property maintenance or mobile engineering Demonstrable competency across building services fabric trades - carpentry, plastering, decorating, and basic plumbing as a minimum Experience delivering both planned and reactive maintenance within a commercial or FM environment Comfortable working both independently and as part of a small team Strong customer service skills - you will be representing the business in a client-facing, public environment Good written and verbal communication skills, with the ability to update helpdesks, supervisors, and clients clearly Solid understanding of Health & Safety best practice Full UK Driving Licence Live ideally between Grantham and Newark or Grantham and Lincoln Please note: all relevant training will be provided to the right candidate - if you have the core fabric skills and the right attitude, our client will support the rest. About Our Client Our client is a well-established, nationally recognised building services and FM contractor with over 40 years of trading history and a head office based in London. With expertise spanning M&E, FM, design, and construction, they operate across a wide range of sectors including commercial, residential, health, and transport - with hundreds of engineers and professionals across the UK. Full details of the client will be provided to shortlisted candidates. The Package 32,000 - 34,000 per annum depending on experience Company van provided Fuel card On-call allowance of 100 per week (approximately 1 in 5 weeks) All relevant training provided Permanent, stable employment on a long-standing FM contract How to Apply This vacancy is being managed by RG Setsquare. To be considered, please submit your up to date CV with work history and qualifications listed. Shortlisted candidates will be contacted directly by our team with full information on the client, the contract, and next steps. RG Setsquare specialises in technical and FM recruitment across the UK, placing skilled trades and engineering professionals with leading contractors and service providers at every level. A varied role, a unique contract, and a contractor with real heritage. Apply now. RG Setsquare is acting as an Employment Agency in relation to this vacancy.

Lead Mechanical Technician (LMech) Reporting to: Technical Services Supervisor (TSS) Role Overview: The Lead Mechanical Technician (LMech) is responsible for overseeing the safe and efficient execution of planned and reactive maintenance tasks, carried out by both in-house staff and subcontractors. This is a hands-on supervisory role, requiring participation in a shift rota as directed by the Technical Services Manager. Key Responsibilities: TSS Support: Act as a deputy for the TSS when required. Emergency Response: Participate in emergency escalation procedures, including providing out-of-hours technical support. Professional Standards: Maintain the highest standards of professionalism within the team. Safety Compliance: Ensure all personnel, including contractors, follow safe working practices, utilizing Safe Systems of Work (RAMS, LOTO, etc.). Certification Maintenance: Retain current certifications and appointments as the site Authorised Person (AP) in the required disciplines. Resource Management: Allocate resources effectively to ensure timely completion of work orders in line with contractual and professional standards. Operational Duties: Client Systems: Ensure client equipment and systems operate efficiently, escalating issues as needed to mitigate risks. Work Order Prioritization: Collaborate with the DigiHub/Helpdesk and end users to prioritize and coordinate repair needs. Fault Diagnosis: Diagnose and repair technical faults within your area of expertise. Quality Control: Ensure all technical activities, including subcontractor work, comply with Engineering Standards and industry best practices. Asset Management: Perform like-for-like asset replacements and oversee minor new works as directed. Stakeholder Engagement: Build and maintain strong professional relationships with clients, subcontractors, and team members, both on-site and remotely. Training and Development: Support the ongoing training and development of team members. Cost Efficiency: Consider cost-benefit factors in all tasks performed. Sustainability: Promote sustainability practices within technical services. Reporting and Compliance: Reporting: Provide regular updates to the TSS on work order status, resource needs, and task progress. Standards Adherence: Ensure all team members comply with established Engineering Standards. Training: Complete all required training modules and achieve necessary competencies for the role. Required Qualifications and Experience: Technical Expertise: NVQ Level 3 or equivalent qualification, preferably in a mechanical discipline. Experience: Minimum of 5 years of relevant experience. Technical Skills: Proficient in practical technical skills with up-to-date knowledge of engineering standards and best practices. Independent Working: Demonstrated ability to work independently in a technical maintenance environment. Health and Safety: Proven experience adhering to health and safety standards. IT Proficiency: Skilled in Microsoft Office applications and Computerised Maintenance Management Systems (CMMS). Self-Management: Strong ability to plan and manage workloads independently, ensuring deadlines are met.

We have a great opportunity for a Maintenance Technician Refrigeration. This will be to join our team based in Fleet Health Campus. The starting salary for this role is from £39,000 (depending on experience) This is a permanent, full time position working 37.5 hours per week. Monday-Friday 8am-4pm. This is a mobile role covering Kent. Requirements for the role: Qualifications At least one of the below: C&G Refrigeration and Air Conditioning (6187) Qualified to Level 2 NVQ in Air Conditioning and Refrigeration. C&G FGAS and ODS Regulations (2079) (Safe handling of Refrigerants Certificate) Formal apprenticeship or craft trained equivalent. Additional Requirements: Driving licence is essential Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience Ability to work alone and/or as part of a wider team as this role will require you to work cohesively with other Technical Disciplines. Please note, DBS Checks & DVLA checks will be required for this role. Key Responsibilities: Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs. Ensue that new or revised practice and policies are implemented within own work areas Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are maintained at all times. Duties may include (but not limited to) testing and inspection of Commercial/Industrial Air Conditioning and Refrigeration services, fault finding, minor repairs or installations and maintaining services and equipment within critical environments, Commercial sites - including Hospitals, Clinics and Offices You may be required to undertake tasks in disciplines other than your own. Ability to assess problems to determine the best course of action, this would include complex technical issues and be able to communicate technical and or complex information to various stakeholders Benefits: On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to grouppersonal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts. Who are we? We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more. Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Best of luck with your application!

Position : Pest Control Technician Salary: £30830 to £33365 Location : Newbury Position: permanent Benefits: Provided with a company van, which they can use for personal use, personal petrol use will be covered by the company, 33 days of holidays. Private pension, Health Shield Cashback Plan, Employee Discount Platform, electric car scheme. Discounted bus travel We are now seeking to recruit a Pest Control Technician to work in Newbury carrying out complete pest control services (including proofing) to our client to control all pest species covered under our contract and, by thorough inspection, identify any environmental conditions conducive to any pest activity whether covered by the contract or not. This requires visiting Stores, Foodhalls, Outlets, Depots & Office sites at agreed intervals governed by the specification service delivery and carrying out a detailed inspection in a safe and professional manner with due regard to Health and Safety and Hygiene regulations. This would involve providing an effective service to our clients site to effectively communicate observations verbally as well as in writing via the reports. Responsibilities: Take ownership of all pest related issues, i.e. infestations/cleaning/proofing, to resolve ongoing problems. Respond promptly to genuine emergency call outs from the Helpdesk. To work in a manner to support the achievement of company KPI delivery. Formulate detailed reports on stores, escalating issues to all relevant stakeholders. To identify infestation non-repairable faults in plant and machinery and promptly advise the Area Manager of findings, with recommendations regarding suitable replacement. To prioritise detailed recommendations for stores and to achieve agreed timescales and response times to proactively defend against Pest activity. Where pest proofing works is non-repairable, to make recommendations to the National Pest Control Operations Manager and Field Support Supervisor (FSSs) To carry out proofing works and installations within the individual s technical competence in accordance with current specifications. To advise and document to the SM of any pest activity and how this may be detrimental to the smooth running of the store. The following inspections provide a written report detailing pest activity detected and any environmental conditions that may adversely affect the store which may be submitted to Trading Law, Operational Managers, SM s etc To order preparations, spares to the laid-down procedures. Requirements: Experience with Pest control environment. Experience in retail, leisure or FM sector is desirable. Good PC literacy Good communication skills, both written and verbal. Full driving licence. Royal Society of Health Cert in Pest Control or British Pest Control Association Diploma s Part 1 and 2. Bird proofing work is desirable Helpful/professional manner Customer focused Self-motivated Ability to be on call out once every 4 weeks Ability to pass DBS check (criminal record check) If you think this is appropriate opportunity, please email your CV to (url removed) or contact Marta on (phone number removed) Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Mechanical Maintenance Contracts Supervisor 62k & vehicle and package West London My client, a leading specialist Mechanical Contractor are expanding their team and are recruiting for an experienced Mechanical / HVAC Supervisor to ensure that Reactive Maintenance and Remedial Works are planned and executed in accordance with contract requirements across Mechanical Services, Heating Services and associated systems on a couple of key Healthcare sites in West London. Package: Salary up to 60k (DOE), plus Overtime available Company Vehicle 25 Days Holiday plus 8 Bank Holidays Sick Pay Pension Personal development programme The role: High level of communication, particularly in reporting to line management and client contacts, fostering a collaborative environment in which to discuss and outline activities with both line Managers and client teams. Adherence to set engineering standards in accordance with Health and Safety at Work Act (HASAWA) requirements, ensuring that the engineering team also comply. Have a good understanding of BMS and Control Systems associated with Mechanical Plant and Equipment to assist fault diagnosis and correct set up. Supervise the team in all aspects of work, undertaking people management activities such as Safety Briefings, absence reporting, performance reviews, annual leave and timesheet approvals. Plan and arrange staff training to support their development. Ensure that you and the team undertake repairs to HVAC Plant and Associated Systems to a high standard. Ensure that you and the team undertake installation, alteration and repairs to pipework systems as needed to a high standard and in good time to minimise impact of downtime. To respond in a prompt and effective manner to any Helpdesk related reactive maintenance issues, associated with the heating and ventilation systems, pumps, water tanks, valves, pipework and associated mechanical systems or as directed, ensuring that your team do similar. Working hours are 45 hours - Monday to Friday + plenty of overtime Criteria to apply: An experienced Contracts Supervisor (Mechanical) with a pro-active fault-finding approach to Engineering. A personable engineer who can articulate to clients the necessary steps and actions required to rectify issues when required. NVQ / City & Guilds Level 2/3 - Plumbing, Mechanical Engineering, Refrigeration and Air Conditioning 6187 or similar Experienced in the mechanical aspects of general building service, repair and installation Exceptional knowledge and experience working with and repairing Mechanical Systems and Heating, ideally in a healthcare or additional critical environment setting Authorised Person - Mechanical (Desirable) Progression is something my client values, and they will make sure that when you join you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. If you meet the criteria and wish to apply then please contact Russel Cleverley in CONFIDENCE

Job Title: Asset Supervisor - Helpdesk & Stores - Estates and Facilities Directorate Location: Oxford Road, Manchester Salary: £32,080 to £36,636 per annum Job type: Full Time, Permanent Hours Per Week: 35 hours per week Closing date: 30/09/2025 About the Role: We are seeking an organised and motivated Asset Supervisor - Helpdesk & Stores to join our Facilities Maintenance and Compliance (FMC) team at Th click apply for full job details