59 jobs found

Receptionist (Bank Hours)Queensmount Care Home, 18 Queens Park West Drive, Bournemouth BH8 9DABank Hours Required 13.10 - 14.10 Per hour depending on experienceWe make health happenHere at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.You'll help us make health happen by: Acting as the first point of contact for all visitors to the home Taking responsibility for managing new enquiries Providing advice and support both face to face and over the phone Conducting show-arounds within the care home Supporting the Home Manager and Administrator with clerical duties such as maintaining paper work and filing Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed Key Skills / Qualifications needed for this role:You've worked as a Receptionist before with experience in providing excellent customer service, you'll have a friendly manner both face to face and over the phone. You're approachable and organised and have the ability to build strong relationships with our residents, their families and internal teams. Dedicated and efficient with an ability to handle a varied workload, but importantly, your caring attitude underpins everything you do - to make a real difference to people's lives.Benefits Flexible working patterns to fit around you Comprehensive induction (fully paid) Free meal on every shift DBS Check and Uniform provided and paid for by Bupa Access to discounts at a wide variety of gyms and fitness facilities across the UK Why Bupa?We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer. Time Type: Full time Job Area: Locations: Queensmount

Are you an organised, friendly and proactive administrator looking for a varied part-time position? Do you enjoy being the first point of contact for visitors whilst keeping a busy office running smoothly? Our client is a well-established professional organisation based in Swavesey and is looking to recruit a Part-Time Receptionist / Office Administrator to support their Office Manager and wider business. This is a diverse role where no two days are the same, combining front-of-house responsibilities with a wide range of administrative duties. The successful candidate will enjoy working in a busy office environment, have excellent organisational skills and be happy juggling multiple tasks whilst providing a professional service to colleagues and visitors alike. Main Responsibilities Greeting visitors and ensuring a professional first impression Managing the reception area and handling incoming enquiries Booking and preparing meeting rooms, including refreshments where required Coordinating visitor bookings, taxis and accommodation Arranging courier collections and deliveries Providing general administrative support across multiple departments Printing, binding, laminating and preparing documents Ordering office supplies, stationery and PPE Managing incoming and outgoing post Coordinating hot desk bookings Assisting with facilities administration and supporting the Office Manager Maintaining accurate records and supporting general office operations Providing cover for colleagues during busy periods or annual leave Skills & Experience Previous experience in a Receptionist, Administrator or Office Support role Excellent communication and customer service skills Highly organised with strong attention to detail Confident using Microsoft Office, particularly Outlook, Word and Excel Able to prioritise a varied workload and work independently Professional, approachable and reliable A flexible, positive attitude with a willingness to support the wider team Salary & Working Hours Hours: Approximately 25-30 hours per week with flexibility around working days and start/finish times. Location: Office based in Swavesey. Benefits Flexible part-time working hours Friendly and supportive working environment Varied and interesting workload Free on-site parking Long-term opportunity with a well-established business

Lead exceptional guest experiences in a luxury hospitality environment. We are recruiting for an experienced, hands on Customer Care Manager to lead Front of House operations and inspire a high performing team to deliver outstanding service at every stage of the guest journey. This is a fantastic opportunity for a Customer Care Manager that is a passionate hospitality leader who thrives in a guest focused environment and enjoys leading from the front. You will be situated within one of the most renown and and leading luxury retreats in the UK and is a location you can genuinely be proud to be a part of. The Role You'll oversee Reception, Reservations and key guest facing operations, while supporting the smooth running of the food and beverage offering. As part of the Duty Management team, you'll play a pivotal role in the day to day operation of the retreat, ensuring exceptional service, operational excellence and an unforgettable guest experience. What You'll Be Doing Lead, coach and motivate the Customer Care team to deliver exceptional service. Oversee Reception, Reservations and guest communications. Support front of house food and beverage operations. Drive consistently high guest satisfaction and service standards. Resolve guest concerns with professionalism and confidence. Work closely with all departments to ensure seamless daily operations. Act as Duty Manager, taking responsibility for the operation during your shifts. Ensure compliance with company policies, health & safety and operational procedures. About You You'll bring: Management experience within luxury hospitality, boutique hotels, wellness, premium restaurants or similar environments. A proven background in leading customer facing teams. Experience overseeing front of house and/or food service operations. Confidence handling guest feedback and service recovery. Familiarity with hospitality booking systems and Microsoft Office. Excellent leadership, communication and organisational skills. Most importantly, you're a positive, hands on leader who is passionate about creating memorable guest experiences and inspiring those around you. Working Hours Full time, rota-based role (Monday-Sunday) Shifts between 7:00am and 8:00pm Weekend working required (minimum two weekends per month), with regular weekends off on a rotating basis. What's on Offer Competitive salary 28 days annual leave Employee discounts Discounted stays and treatments Complimentary use of facilities Complimentary meals Recognition and reward scheme Supportive team culture Excellent opportunities for career development within a luxury hospitality business Please Note - Due to location you will need your own transport. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

We are looking for a receptionist to work on a full time temporary contract working within the healthcare environment on a variety of different shifts including nights. The position is working in the front of house team working on the ground floor ensuring incoming tenants and visitors experience a 5 service when entering the building alongside carrying out administrative duties. This job will include a variety of shifts including daytime, nighttime or early mornings, with either short hours or long hours. Healthcare Receptionist Guilford Shift earlies, day, lates and nights £13.10 Temporary Ongoing/Ad Hoc/Last Minute Cover Monday to Sunday Responsibilities: Ensure a five service is delivered by welcoming tenants and guests Ensure all calls and emails are answered promptly and accordingly Deal with any queries from occupiers and guests as well as offering assistance in resolving issues Signing in visitors and helping with directions Seeing tenants and guests to the available hot desks and meeting rooms Booking, preparing, and clearing meeting rooms Report any relevant information and issues to Front of House Manager and designated Facilities Management team Ensuring the front of house area is immaculately presented replenish stock in kitchens and ensure areas are tidy Building relationships with all tenants in the building We are looking for candidates with: Experience working in customer facing corporate environments Experience carrying out temporary assignments Excellent communication skills IT Literate

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multiskilled Host Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times. To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist. Act as the go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do. Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required. Activity planning and delivery to support BT colleague engagement Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities. Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required. Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide porterage and event set up support as and when required. Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly. To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer-facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.

The Spa Manager is responsible for overseeing the daily operations of the spa, ensuring exceptional guest experiences, maintaining high service standards, and driving revenue growth. This role includes managing staff, coordinating treatments and schedules, monitoring inventory, ensuring health and safety compliance, and supporting business development initiatives. Key Responsibilities Oversee the day-to-day running of the spa and wellness facilities. Ensure smooth operation of treatment rooms, reception, relaxation areas, and retail spaces. Maintain high standards of cleanliness, hygiene, and presentation throughout the spa. Ensure compliance with all health, safety, and company policies. Recruit, train, supervise, and motivate spa therapists, receptionists, and support staff. Prepare staff rotas and manage scheduling to ensure adequate coverage. Conduct regular performance reviews and support staff development. Foster a positive, professional, and customer-focused team culture. Deliver exceptional customer service and resolve guest concerns promptly and professionally. Ensure all treatments and services meet company quality standards. Monitor spa revenue, budgets, and operating costs. Drive retail and treatment sales through promotions and upselling. Analyse performance reports and implement strategies to improve profitability. Manage stock control, ordering, and supplier relationships. Identify opportunities to increase bookings and client retention. Work collaboratively with management to develop spa packages and seasonal offers. Maintain accurate records, reports, and booking systems. Ensure staff certifications and training records are up to date. Handle payroll information, timesheets, and operational documentation as required. Skills & Qualifications Previous experience in spa, hospitality, wellness, or beauty management. Strong leadership and team management skills. Excellent communication and customer service abilities. Good organisational and time management skills. Commercial awareness and ability to meet sales targets. Proficiency with booking and POS systems. Knowledge of health, safety, and hygiene regulations. Preferred Qualifications NVQ Level 3 Beauty Therapy, Massage Therapy, or equivalent. Management qualification or hospitality/spa management training. Experience within luxury spa or wellness environments.

Are you an experienced Office Manager or possibly PA/EA with staff management experience? Would you like to work for a Not for Profit organisation close to Bolton town centre that genuinely makes a difference to people's lives every day? Do you enjoy working in a fast paced environment? If so, this Office Manager role could be the perfect opportunity for you. As well as an excellent salary of 29,534, this offers benefits that include 26 days holiday plus bank holidays, discount schemes, health and wellbeing programme, free parking, a pension scheme and regular company events. What will you be doing as an Office Manager? Working in a busy office, you will be responsible for the day-to-day management of the main office, ensuring ensures that facilities, reception, systems, and administrative services operate efficiently. Duties will include: Managing and developing the business support team, including induction, supervision, performance management, appraisal, and training Set clear priorities and work planning for the team to provide delivery of admin and office services Managing all aspects of the office environment, escalating issues to the Facilities Manager, Health and Safety Manager, IT department and colleagues / stakeholders as needed Assisting with facilities-related issues, including repairs, maintenance, and security arrangements Monitoring stock levels and manage inventories office supplies, uniforms, and consumables Working with the Executive Assistant to ensure effective coordination of Executive and organisational administration Providing senior office and administrative support to the Executive Team, including diary planning, meeting arrangements, and travel and accommodation arrangements for senior staff where needed Preparing agendas, meeting papers, minutes, reports, presentations, and correspondence Ensuring all information, records, and documentation are managed including data retention, archiving, and records management Providing support to collate and coordinate information for internal governance processes and external monitoring or reporting Overseeing receipt recording, and monitoring of payments processed What will you get in return for your work as an Office Manager? A salary of 29,534 26 days plus bank holidays Company events Employee discount scheme Free onsite parking Health & wellbeing programme We would LOVE to hear from you if you have the following skills and experience: Previous experience in a similar Office Manager, PA or EA role with previous staff management or supervisory experience Proactve in approach with the ability to both implement and deal with change Able to work in a fast paced environment with changing priorities A strong attention to detail Calm under pressure Highly organised Excellent interpersonal skills Upbeat and friendly character Strong IT skills including Word, Excel, and Outlook and some skills in Powerpoint Your own transport would be beneficial but not essential If this sounds like an Office Manager role you have been looking for, please send your CV today! Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

PEM is the largest firm of accountants, tax and business advisers in Cambridge, with a long -standing reputation for delivering friendly, flexible and expert support to clients across a wide range of sectors. This is an excellent opportunity to join our team in a varied Administrator/Receptionist role, providing efficient and professional support across all PEM service lines. Working collaboratively as part of the team, you will help ensure a consistently high level of service for both clients and colleagues. The role is based at our Milton office, with occasional travel to our Station Road, Cambridge office. The working hours are Monday to Friday, 8am to 5pm, with 1 hour for lunch, and part -time working, for example a Friday off, would be considered for the right candidate. This is an office-based role requiring in-person attendance. What will you be doing day to day? • Providing holiday/sick cover for all administrators and during busy periods this will be mainly onboarding new clients, anti -money laundering searches (AML) and annual KYC. • Ensure all new clients and matters comply with the firm s Anti -Money Laundering (AML) and Client Due Diligence (CDD) policies and procedures. • Conduct Anti -Money Laundering (AML), Know your Client (KYC) and compliance checks. • Obtain, review and document CDD evidence. • Develop and maintain knowledge of control documents, policies, procedures and processes. • Providing administration support to the Payroll Department. • Reception duties include ensuring supplies are always readily stocked up and ordered accordingly, managing deliveries, visitors, meeting rooms, dealing with in/out post etc. • Supporting the Office Manager with Facilities issues. What are we looking for? • Excellent knowledge of Microsoft Office. • Highly computer literate and able to use case management systems efficiently. • Excellent attention to detail. • Good communication skills. • Curious and can -do attitude. • Team player. • Strong organisation and ability to manage multiple priorities. • A good understanding of Anti Money Laundering, gained within accountancy, law or estate agency, would be an advantage. • Experience using Fibre CRM would also be advantageous, although this is not essential as full training will be provided.

Office Manager (Full-Time or Part-Time)Legal Services SectorAn established and highly respected professional services organisation is seeking an experienced and proactive Office Manager to play a key role in the smooth and efficient running of its operations.This is a varied and rewarding position offering the opportunity to take ownership of office administration, people management, facilities coordination, and business support functions. The role can be offered on either a full-time or part-time basis, making it an attractive opportunity for someone looking for flexibility alongside responsibility.The RoleReporting directly to senior leadership, you will oversee the day-to-day management of office operations, ensuring high standards of service, organisation, and professionalism across the business.Key responsibilities will include:• Managing and developing the reception and administration team• Providing PA and executive support to senior management as required• Coordinating the production and distribution of the company's monthly newsletter• Managing supplier relationships and contracts• Acting as the main point of contact for internal IT-related issues and liaising with external support providers• Supporting HR administration and employee-related processes• Assisting with project costings and general business administration• Working alongside the Facilities Manager to oversee premises and facilities matters• Identifying opportunities to improve processes, efficiency, and service delivery• Providing wider operational support to Directors and senior managementThere may also be opportunities for the successful candidate to become involved in selected finance-related activities, depending on experience and business needs.About YouWe are looking for an organised, confident and adaptable individual who thrives in a busy professional environment.You will ideally have:• Previous experience in an Office Manager, Administration Manager, Practice Manager, Operations Coordinator, or similar role• Experience managing, motivating, and developing staff• Strong organisational and multitasking abilities• Excellent communication and interpersonal skills• A proactive approach to problem-solving and continuous improvement• Strong Microsoft Office skills, particularly Excel• The ability to manage competing priorities while maintaining attention to detailWe would also welcome applications from experienced senior administrators or business support professionals who are ready to take the next step into a management position.What's on Offer• Competitive salary, dependent on experience• Full-time or part-time working arrangements available• 33 days holiday• Christmas and summer social events• Active staff social groups• A supportive and collaborative working environment• The opportunity to make a meaningful impact within a well-established and respected organisation• Opportunity to work 4 days or 5 days per week

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multiskilled Host (Part time - 3 days p/week) Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times. To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist. Act as the go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do. Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required. Activity planning and delivery to support BT colleague engagement Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities. Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required. Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide porterage and event set up support as and when required. Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly. To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer-facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.

Office Manager (Full-Time or Part-Time) Legal Services Sector An established and highly respected professional services organisation is seeking an experienced and proactive Office Manager to play a key role in the smooth and efficient running of its operations. This is a varied and rewarding position offering the opportunity to take ownership of office administration, people management, facilities coordination, and business support functions. The role can be offered on either a full-time or part-time basis, making it an attractive opportunity for someone looking for flexibility alongside responsibility. The Role Reporting directly to senior leadership, you will oversee the day-to-day management of office operations, ensuring high standards of service, organisation, and professionalism across the business. Key responsibilities will include: Managing and developing the reception and administration team Providing PA and executive support to senior management as required Coordinating the production and distribution of the company's monthly newsletter Managing supplier relationships and contracts Acting as the main point of contact for internal IT-related issues and liaising with external support providers Supporting HR administration and employee-related processes Assisting with project costings and general business administration Working alongside the Facilities Manager to oversee premises and facilities matters Identifying opportunities to improve processes, efficiency, and service delivery Providing wider operational support to Directors and senior management There may also be opportunities for the successful candidate to become involved in selected finance-related activities, depending on experience and business needs. About You We are looking for an organised, confident and adaptable individual who thrives in a busy professional environment. You will ideally have: Previous experience in an Office Manager, Administration Manager, Practice Manager, Operations Coordinator, or similar role Experience managing, motivating, and developing staff Strong organisational and multitasking abilities Excellent communication and interpersonal skills A proactive approach to problem-solving and continuous improvement Strong Microsoft Office skills, particularly Excel The ability to manage competing priorities while maintaining attention to detail We would also welcome applications from experienced senior administrators or business support professionals who are ready to take the next step into a management position. What's on Offer Competitive salary, dependent on experience Full-time or part-time working arrangements available 33 days holiday Christmas and summer social events Active staff social groups A supportive and collaborative working environment The opportunity to make a meaningful impact within a well-established and respected organisation Opportunity to work 4 days or 5 days per week

We are recruiting on behalf of our client, a well-regarded family-run service centre in Woking, seeking a dedicated Service Advisor to join their team. This role is ideal for a motivated professional with a passion for delivering outstanding customer service and working within a reputable automotive environment. The successful Service Advisor will be the key link between customers and the workshop, ensuring high standards of service and customer satisfaction are maintained at all times. Benefits for the successful Service Advisor: Competitive salary between 34,000 and 40,000 per annum, based on experience Monday to Friday working hours, with no weekend work Supportive team environment within modern, well-equipped facilities Ongoing training and professional development opportunities Long-term career growth prospects within a growing family business Company pension scheme and sick pay scheme 21 days annual leave plus bank holidays Duties of the Service Advisor: Greet and assist customers at reception in a friendly and professional manner Book customer vehicles into the workshop and manage diary appointments using bespoke IT systems Discuss vehicle concerns and repair options with customers Prepare accurate estimates and obtain customer approval prior to work commencement Liaise with technicians to monitor vehicle progress and ensure timely completion Manage workshop workflow and update customers throughout the repair process Order parts, manage warranty claims, and handle returned parts Prepare invoices and process payments accurately Arrange loan vehicles to support customer satisfaction Identify additional maintenance opportunities to support business growth Contribute to the overall customer experience and service quality Requirements: Proven experience as a Service Advisor or similar role within the automotive industry is preferred but not essential Excellent customer service and communication skills Organisation and attention to detail with strong problem-solving abilities Ability to work efficiently in a busy environment under pressure Comfortable working with computer systems and workshop management software Reliable with a positive attitude and professional approach Proactive team player committed to developing a career within the automotive trade If you are passionate about delivering exceptional customer service and seek to further your career as a Service Advisor, this opportunity represents an excellent step forward. Contact Liam Buffenbarger, Automotive Recruitment Specialist at Perfect Placement covering Woking and Surrey today to discover more about this fantastic opportunity. At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,700 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.

Facilities AssistantJob Description / Person Specification Job Title: Facilities Assistant Reports to: Facilities Manager Responsible for: Coordinating casual staff and volunteers when required Salary: £28,860 per annum Hours: Full-time, 37.5 hours per week, Monday to Sunday. Regular evening and weekend work will be required to meet operational needs. Place of Work: Community Centre, Central London Benefits: Auto-enrolment pension, 26 days' annual leave plus bank holidays, and season ticket or bicycle loan. Purpose of the Role Support the Facilities Manager in providing a safe, compliant, well-maintained and welcoming environment for everyone using the centre. Carry out routine health and safety, fire safety, security and building compliance checks, maintaining accurate records and reporting concerns promptly. Provide practical facilities and operational support to departments, services, activities and events. Help maintain the cleanliness, presentation and day-to-day operation of the premises. Assist with internal and external room bookings, including preparing and setting up rooms. Help coordinate casual staff and volunteers when the Facilities Manager is absent. Key ResponsibilitiesHealth, Safety and Compliance Complete scheduled health and safety, fire safety, security and building checks accurately and on time. Identify hazards, defects and unsafe working practices, taking appropriate action and reporting concerns to the Facilities Manager. Help implement actions arising from risk assessments, inspections, audits and contractor reports. Assist with fire safety checks, evacuation procedures, emergency arrangements and record keeping. Ensure communal areas, escape routes, equipment and facilities remain safe and accessible. Follow and promote all relevant health and safety, fire safety, safeguarding, equality, diversity and inclusion policies. Facilities and Building Operations Complete daily, weekly and monthly facilities duties, including cleaning, minor maintenance, room presentation and general building checks. Identify maintenance, cleaning or repair issues and report anything that cannot be resolved internally. Carry out minor repairs and basic maintenance within your skills and training. Help oversee contractors, provide access and check that work has been completed satisfactorily. Support the safe operation of heating, ventilation, lighting and other building systems, reporting faults when necessary. Help maintain the security of the building, equipment and contents, including opening and closing duties. Help maintain external areas and grounds, including basic gardening and keeping outdoor spaces safe and presentable. Support for Departments and Services Provide practical facilities support for activities, projects, community programmes and events. Work closely with colleagues to understand their operational requirements and resolve practical issues involving rooms, equipment or the building. Support internal events with furniture, equipment, access arrangements, deliveries and room preparation. Respond flexibly to urgent operational needs while ensuring essential health and safety and facilities duties remain the priority. Room Hire and Customer Support Assist the Reception and Room Hire teams with preparing and resetting rooms for internal activities and external bookings. Ensure rooms are clean, safe, appropriately arranged and ready for use. Help room users with basic facilities-related questions and refer booking, payment or contractual matters to the appropriate team. Provide reception cover when reasonably required, including during staff absence or lunch breaks. Deliver a welcoming, helpful and professional service. General Responsibilities Act as a point of contact for staff, visitors, tenants, contractors and service users regarding facilities-related matters. Attend relevant meetings, briefings and training. Use facilities systems, checklists and records effectively, suggesting practical improvements where appropriate. Help coordinate casual staff and volunteers carrying out facilities duties when the Facilities Manager is absent. Carry out other reasonable duties within the scope of the role. Essential Skills and Experience An understanding of workplace and building-related health and safety. An understanding of the importance of completing compliance checks and maintaining accurate records. Some knowledge or experience of overseeing building maintenance contractors. An understanding of minor repairs, maintenance, heating, ventilation and other building systems, with a willingness to learn. Experience of providing excellent customer service. Good written and verbal communication skills. Experience of working collaboratively and providing practical support to different teams or services. A practical, hands-on and flexible approach to cleaning, light maintenance and room preparation. Good IT skills. The ability to work independently and use initiative. Good organisational skills and the ability to prioritise essential facilities duties alongside customer and room-hire requirements. Flexibility regarding working days and hours when required. Desirable Skills and Experience An understanding of planned preventative maintenance systems. Knowledge of mechanical and electrical systems. Training or experience in building or facilities management. An understanding of IT systems and equipment. A full UK or EU driving licence, ideally including permission to drive a minibus.

Temporary Receptionist Front of House Receptionist Reception Administrator Office Receptionist Runcorn 14.50 per hour Monday to Friday, 9am-5pm Temporary 7 Working Days Starts 6th August Introduction Acorn by Synergie is recruiting a Temporary Receptionist to provide holiday cover for a leading manufacturing client based in Sutton Weaver, Runcorn . This is an excellent opportunity for an experienced Receptionist , Front of House Receptionist , Office Administrator , or Reception Administrator looking for a short-term assignment within a professional office environment. The assignment starts on 6th August and will last for 7 working days . Key Duties Welcome clients and visitors, ensuring a professional and friendly front-of-house service. Operate the switchboard and direct calls to the appropriate departments. Provide general administrative support. Manage incoming and outgoing post. Assist with basic facilities administration tasks. Handle enquiries confidently in person and over the phone, delivering excellent customer service. Requirements Previous experience in a customer-facing or receptionist role. Confident using computer systems. Strong organisational skills and excellent attention to detail. Excellent verbal and written communication skills. Professional, confident, and engaging manner. Own transport is essential due to the location of the office. What We Offer 14.50 per hour. Monday to Friday, 9am-5pm. Temporary assignment for 7 working days , starting 6th August . Weekly pay. Accrued holiday pay. Pension contributions. Dedicated Acorn by Synergie Account Manager. Modern working environment. Free on-site parking. Interested? If you're looking for your next opportunity as a Receptionist , Front of House Receptionist , Reception Administrator , Office Administrator , or Customer Service Receptionist in Runcorn , apply today with your up-to-date CV or contact Christine at the Acorn by Synergie Widnes branch for more information. Acorn by Synergie acts as an employment business for the supply of temporary workers.

Service Managers, Do you want to join a modern and dynamic group! Working with an excellent brand. This is a fantastic and rare opportunity with an excellent salary to match. The Recruitment Solution are working with a well-respected and dynamic dealer group who have a great opportunity for an experienced Service Manager to join their successful business based in the Derby area. Service Manager Requirements: • You will have proven success as a Service Manager ideally within a premier/prestige brand and a track record of delivering impressive results in performance, profitability, and teal leadership. With strong communication, organizational, and leadership skills. You will drive the business forward while ensuring exceptional customer service. Why Apply for This Service Manger role? • Amazing Facilities - Work in a top-tier dealership with the latest tools and technology. • Commitment to Excellence - Be part of this great brand network, where they set the standard for customer service and vehicle care. • Talented Team - Lead a skilled Technician and Management team, with the opportunity to develop and expand the department further. • Career Growth - They invest more in their colleagues' development than any other retailer, providing ongoing training and career progression. • Fantastic Benefits - Including 25 days holiday + bank holidays, enhanced maternity & paternity, preferential service rates, colleague purchase scheme, pension, and share incentive scheme. If you're ready to take the next step in your career, apply today and join a company that values your growth, success, and future! To find out more or to apply for this vacancy you can email (url removed) quoting Service Manager or call the office on (phone number removed). Alternatively why not message or WhatsApp Daniel Walton on (phone number removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Car Sales Executive, Car Sales person, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STM Automotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit Technician. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.

Job Title: Workplace Services Receptionist/Coordinator Job Objectives and Responsibilities This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services, and ensure that each individual business unit and floor is operationally ready. The Workplace Coordinator will support the Regional Workplace Services Manager, working collaboratively to engage with occupants of the demised areas, build positive relationships, ensure effective interactions, and provide timely resolution for all issues raised. This is a multi-functional role and may include support in areas such as front of house activities, hospitality, reception assistance, mail, couriers, printing, binding, on-site filing, archive services, logistics, compliance and other operational activities. The role may also include basic maintenance tasks, such as the completion of non-technical planned preventative maintenance (PPM) activities. Main Duties This role profile is a guide to the work you will initially be required to undertake. It may be amended from time to time to reflect changing business requirements, and you may be required to undertake other duties as requested by your manager. It does not form part of your contract of employment. Core responsibilities include, but are not limited to: Continuously monitor the condition of the demised areas and proactively address identified issues. Continuously monitor the condition of common areas and proactively address identified issues. Report building fabric, environmental or mechanical/electrical issues directly to the Helpdesk. Liaise regularly with the Helpdesk to ensure prompt issue resolution and proactively manage customer expectations. Manage on-floor storage, including key control. Maintain and manage signage. Reset meeting rooms and multifunction rooms following use, ensuring stationery is replenished and whiteboards/glass boards are clean. Support the Paper initiative and storage reduction programmes by providing scanning and archiving services. Ensure photocopier areas remain stocked, tidy and operational. Manage document services including secure printing, consumables ordering, scanning, filing, courier and mail requests. Ensure stationery points remain fully stocked and unused items are recycled back into circulation. Maintain high standards of cleanliness across floor areas through regular liaison with the Housekeeping team. Ensure consumables, including IT peripherals, are available at all times. Monitor and manage waste streams, including confidential waste, liaising with service providers where necessary. Deliver an excellent customer experience by taking ownership of requests through to completion and keeping customers informed throughout. Assist with the collation of monthly management information. Support space utilisation reporting and space management checks. Maintain positive relationships with key customers and escalate issues where appropriate. Coordinate building services and facilities with service partners. Liaise with contractors and landlords' agents regarding repairs and maintenance. Support IT colleagues in the delivery of IT services where required. Assist with Health and Safety compliance, including maintaining risk assessments, method statements, insurance certificates and associated compliance documentation. Ensure effective stock control processes are maintained. Support compliance with ISO accreditations. Assist with Business Continuity planning, testing and maintenance of emergency contacts and key holder information. Provide general support to the management team as required. Adhere to contractual KPIs, SLAs and office Standard Operating Procedures (SOPs). Attend all required training. Person Specification The post holder's main task will be the delivery of all the tasks outlined above and have hands on involvement in most issues relating to operation of a commercial office environment. Additionally the following skills would be preferable: Flexibility is essential to suit the needs and working practices of the department and its internal clients. Place client service and team-working high on list of attributes and values. Capable of operating as a member of a team and work unsupervised. Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure. Sound decision-making capabilities. Takes pride in personal appearance and hygiene. Good administration and organisational skills. Helpful and willing "can do" attitude. Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication IT skills - PC literacy skills and ability to learn internal IT systems Customer Service, client focused - Strong customer services skills and customer service experience Problem solving - Ability to "think outside the box" when faced with issues Planning and Organising Results and Quality Focused Relationship building Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines Continuous Improvement - Proven willingness to learn new skill

Senior Facilities Coordinator Manchester City centre Permanent Fully office based 30,000 - 34,500 Are you a proactive leader with a passion for delivering exceptional office and facilities management services? Our client, a leading law firm, is searching for an office coordinator to join their vibrant team in Manchester city centre! What You'll Do: As the Senior Facilities Coordinator , you will play a vital role in overseeing facilities coordination including document management and managing a team of facilities coordinators . Your responsibilities will include: Building Relationships: Support the Facilities Manager in nurturing strong partnerships with key stakeholders, end users, and service providers. Service Quality: Assist in developing and implementing improvements to contracted services, ensuring they reflect best practices in facilities management. Team Leadership: Lead and motivate a dedicated team of Facilities Coordinators and a Receptionist, ensuring high-quality service delivery and performance. Quality Monitoring: Oversee service provider performance and compliance with quality management systems, ensuring standards are met and exceeded. Key Responsibilities Include: Ensuring the front of house service delivers excellent customer service at all times Assisting with administration including travel bookings Document management Working closely with a range of contractor and suppliers Managing AV equipment and ensuring smooth operations. Overseeing building maintenance, including minor repairs and upkeep. Ensuring cleanliness and hygiene across all common areas. Facilitating business continuity and effective waste management. Supervising health and safety compliance and emergency procedures. Managing office supplies, stationery, and equipment maintenance. What We're Looking For: To thrive in this role, you should possess: Experience: At least 2 years in a similar role, with experience in administration, facilities and team supervision. Skills: Strong customer service skills, excellent organisational abilities, and proficiency in using MS Office (Word, Excel, Outlook). Attitude: A customer-focused, "can-do" mindset, with an approachable and cheerful demeanour. If you're ready to take on this exciting challenge and contribute to a thriving workplace, we want to hear from you! Apply today to become a key player in our client's facilities management team. To Apply: Please send your CV to (url removed) or call (phone number removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Company Profile CBRE is the global leader in commercial real estate services and investment. Through our HOST service platform, we create workplace experiences that deliver exceptional service and support to employees, visitors and clients. Job Title: Workplace Experience Reception Supervisor Based at 61 Southwark Street, London, the Workplace Experience Reception Supervisor is responsible for delivering an exceptional front-of-house experience whilst overseeing reception operations, workplace services and team performance. Reporting to the Workplace Experience Manager, this role acts as a key point of contact for employees, visitors and clients, ensuring a professional, welcoming and efficient workplace environment. Role Summary: Responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests. Acts as the first point of engagement for employees and visitors and creates a positive first impression of the organisation. Provides administrative and reception support including call handling, calendar scheduling and meeting coordination. Greets employees and announces clients, applicants and visitors. Conducts guest registration through badging software. Arranges escorts, visitor passes and parking validation as required. Assists with scheduling and preparing meeting and conference rooms. Coordinates meeting room setup and arranges projectors and conferencing equipment. Provides personal services to employees and guests including transportation arrangements, office wayfinding, refreshments, building tours and meeting support. Coordinates catering for meetings and events. Maintains the appearance of reception, conference rooms, caf areas and other common spaces. Requests housekeeping, building and equipment services when required. Provides support with mail services, event management, desk booking and bike locker management. Assists with onboarding activities including employee orientation, equipment ordering and first-day welcome procedures. Provides administrative support including meeting coordination, workplace equipment care and supply management. Responds to workplace experience requests and complaints. Ensures safety standards are met by workplace experience service providers. Manages facilities and office requests, escalating recurring issues where necessary. Manages reception stock and maintains optimum inventory levels. Promptly and efficiently deals with telephone calls. Takes and passes on accurate messages. Greets and interacts with visitors in line with HOST standards. Manages room and hospitality bookings. Monitors the workplace environment and reports hazards and cleaning issues. Sets up meeting rooms in line with Playbook standards. Arranges hospitality and catering requirements in line with approved procedures. Responsible for opening and securing the pantry. Responds to enquiries in a prompt and efficient manner. Anticipates customer needs and proactively offers assistance. Raises health and safety concerns immediately with management. Handles difficult requests and complaints professionally. Briefs the team in preparation for VIP visitors. Manages team rotas and holiday administration. Conducts return-to-work interviews and maintains absence records. Trains team members and coordinates development activities. Monitors team performance, recognising achievements and identifying areas for improvement. Collects operational data and maintains spreadsheets and reports. Participates in regular management meetings and provides operational updates. Produces weekly statistics and management reports. Provides meeting support, including minute taking where required. Experience Required: Degree or further education qualification preferred. Minimum of 1-2 years' experience within Front Desk, Concierge, Hospitality, Room Management or Customer Service environments. Experience within facilities management and/or dealing with suppliers and contractors would be advantageous. Strong communication skills with the ability to understand, interpret and present information effectively. Ability to respond professionally to client, employee and stakeholder enquiries and complaints. Good knowledge of financial terms and principles. Strong problem-solving skills and ability to work through complex situations. Intermediate proficiency in Microsoft Office applications including Word, Excel, PowerPoint, Outlook, SharePoint, OneNote and Visio. Comfortable using digital tools, workplace applications, databases and mobile technologies. Results-oriented with a strong commitment to service excellence. Customer-focused with the ability to build strong relationships and meet customer needs. Demonstrates accountability, ownership and a commitment to achieving measurable outcomes. DISCLAIMER This job description is intended to outline the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the role. Duties may be amended to meet business requirements.

Key Responsibilities Leasing & Administration Respond to email and phone enquiries in a timely and courteous manner Respond to any customer queries and ensure that residents' expectations are managed at all times Assist with preparation of check-in and check-out reports, completing property inductions with new residents Prepare inventories for apartments and ensure these are returned by new tenants Arrange utility registrations & council tax communications after residents move in Conduct viewings to prospective tenants, recording feedback on the CRM marketing system and sending follow-up emails Implement and support branded marketing campaigns Assist with deposit protection scheme set up and releases Assist with move in / move out customer journey procedures Assist with the collection of rents, ensuring collection and deposit on a timely basis Utilise the property management system to record various transactions and navigate tenant information, producing AST contracts and renewal contracts Report on feedback provided by team members as part of process development at required times; including attending and contributing to meetings to help develop these processes Assist with market surveys, competitor analysis and "open houses" Assist in processing resident applications to guide them through the start of their tenancy, including completion of background and credit checks Involvement with internal projects to improve lettings KPIs: Direct Let Retention, Monthly Occupancy, Viewings and Mystery Shopping Feedback, Arrears %, Bad Debt % Customer Service Take ownership of the Reception area, ensuring it looks presentable and providing a warm welcome to residents and visitors to the building Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs Always seek ways to exceed residents' service expectations Ensure resident issues and service requests are addressed within 24 hours Assist in promoting a neighbourly and community atmosphere including contributing to the resident events programme Undertake activities to recognise and celebrate long-term residents Assist the General Manager with resolving customer complaints Provide feedback on the efficiency of customer service process to help develop brand and ways of working Active involvement in obtaining regular 5 reviews for the property Be a true ambassador of the brand and what it stands for KPIs: Customer satisfaction surveys, Resident Engagement, NPS (Net Promoter Score), Resident retention and referrals, Customer Service Reviews Property Upkeep Comply with regular fire safety and health and safety standards Assist in undertaking scheduled flat inspections and recording of same Day to day assistance in management of reactive maintenance and defects Adhere to business operating processes, systems and standards Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both residents and employees Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the General Manager or Facilities Manager Qualifications, Experience and Role Requirements Essential Demonstrates honesty, integrity and intelligence Experience in a property lettings or related business (student accommodation, serviced apartments etc.) Excellent customer relationship skills and attention to detail, with an enthusiastic and engaging attitude Excellent organisation and administration skills Responsive with the ability to adapt to change and a fast-paced environment Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office and property management systems Team player with a willingness to support others A positive, 'can-do' attitude with a desire to learn and achieve outstanding results Ability to work independently on a day-to-day basis Ability to work Saturdays and public holidays in line with the rota Ability to work in different buildings if required

Business Administrator £31,000 per annum plus company benefits Full Time Hours A Top 20 Care Home Group 2025! Awarded One Of The UK s Best Companies To Work For Oakley Grange is a luxurious residential and dementia care home based in Warwick offering state-of-the-art facilities, which include 66 large en-suite bedrooms and 5 luxury care suites. The home also features luxurious lounges and dining rooms, an on-site café bar, a cinema and a professional hair and beauty salon. We are looking to recruit an experienced Business Administrator with competent finance skills to join our team. You will be responsible for providing administrative and accounting/credit control support to the home and have direct management of the Admin Assistants/Receptionists A major part of the Administrator's role is to ensure all client files and accounts are prepared, issued, updated and maintained in line with company policy and regulatory and statutory requirements. You will promote timely payment of client accounts and be proactive in the follow up of outstanding debt to the company in line with the credit control policy. A knowledge of accounts systems is essential as you will liaise with the Payroll Department; prepare reports and process staff information as per company timescales following verification, input and reconciliation of staff hours worked. Ideally experience in sales and purchase, petty cash and bank reconciliation. You will also prepare detailed staffing and payroll reports as required for the General Manager and Support staff. Included in your role is to maintain staff records in the staff hours system, the recruitment of staff, creating new employee files, maintaining staff files and recording staff sickness, holidays and leavers. You will need to have excellent IT skills and knowledge of Excel and be confident in using various internal IT systems and processes.