Resident Engagement Team Leader required for an initial contract until the end of March 2027, to lead on developing and delivering resident engagement , managing a small team of 3. Working 37 hours a week, Monday - Friday, the salary will be 40,777 . Candidates applying for this role must have extremely confident communication skills, and a passion to drive and deliver engagement with residents . Social housing knowledge is beneficial, however engagement, conflict resolution and the genuine ability to turn a negative situation into a positive, finding alternatives for residents is far more valuable. Duties: Lead Stop Social Housing Stigma Campaign Develop and report resident engagement outcomes Organise a large annual event, gathering resident feedback to drive service improvements Develop meaningful performance metrics reported by residents to monitor and guide service improvements Conduct data analysis based on resident feedback, identifying trends and opportunities to enhance and inform decisions Oversee resident engagement events and activities to include the planning and delivery of engagement events and activities across housing stock , including general needs, sheltered , and temporary accommodations Develop and implement strategies to engage underrepresented resident groups Line-manage Resident Engagement Officers and Assistants Provide residents with transparent information on organisation performance, empowering them to challenge, scrutinise, and influence service improvements in line with the Consumer Standards Coordinate with the communications team to promote resident engagement activities through social media and other channels, ensuring effective outreach and participation Benefits: 40,777 annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Experience supervising, developing and motivating a team Experience setting and monitoring performance targets Experience delivering employee training Self-motivated, pro-active, empathetic, resilient, creative Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Desirable experience: Experience delivering resident training Comprehensive understanding and experience of local authority, social housing resident engagement services Experience working in social housing resident engagement services An understanding of national resident empowerment and engagement and housing policy and practice Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Aug 14, 2026
Contractor
Resident Engagement Team Leader required for an initial contract until the end of March 2027, to lead on developing and delivering resident engagement , managing a small team of 3. Working 37 hours a week, Monday - Friday, the salary will be 40,777 . Candidates applying for this role must have extremely confident communication skills, and a passion to drive and deliver engagement with residents . Social housing knowledge is beneficial, however engagement, conflict resolution and the genuine ability to turn a negative situation into a positive, finding alternatives for residents is far more valuable. Duties: Lead Stop Social Housing Stigma Campaign Develop and report resident engagement outcomes Organise a large annual event, gathering resident feedback to drive service improvements Develop meaningful performance metrics reported by residents to monitor and guide service improvements Conduct data analysis based on resident feedback, identifying trends and opportunities to enhance and inform decisions Oversee resident engagement events and activities to include the planning and delivery of engagement events and activities across housing stock , including general needs, sheltered , and temporary accommodations Develop and implement strategies to engage underrepresented resident groups Line-manage Resident Engagement Officers and Assistants Provide residents with transparent information on organisation performance, empowering them to challenge, scrutinise, and influence service improvements in line with the Consumer Standards Coordinate with the communications team to promote resident engagement activities through social media and other channels, ensuring effective outreach and participation Benefits: 40,777 annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Experience supervising, developing and motivating a team Experience setting and monitoring performance targets Experience delivering employee training Self-motivated, pro-active, empathetic, resilient, creative Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Desirable experience: Experience delivering resident training Comprehensive understanding and experience of local authority, social housing resident engagement services Experience working in social housing resident engagement services An understanding of national resident empowerment and engagement and housing policy and practice Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Job Title: Commercial Practitioner Location: Hybrid - Liverpool/Birmingham/Newport or Norwich (2 days per week on site) Contract Duration : 6 Months Daily Rate: £ 400/day (Umbrella Maximum) IR35 Status: Inside IR35 Essential: Public sector procurement experience/ contract management/ stakeholder engagement/ PCR 2015, Knowledge of PA2023/ worked in professional services procurement/ contract management background . This is an officer level role and is a support role but the candidate will be working independently supporting the contract leads. The Role: Lead the team to develop and implement plans to retain and grow spend, drive value and deliver commercial benefits (savings) with current and new customers and improve service quality; Execute engagement plans for communications with current and new customers to establish and enact retention and growth of spend through Commercial Agreements; Understand the customer business needs and intent, and determine how and where the product portfolio may support their business - in collaboration with internal teams. Create clear and compelling cases for customers to adopt Commercial Agreements and the associated value delivered to them; Present at stakeholder forums/events and provide sound and creative commercial advice on routes to market; Effective management of Commercial Agreements over their lifecycle to meet growth targets - from launch through to expiry and/or replacement; leading or supporting the delivery of procurements for replacement agreements; Effective supplier management, including the development of supplier plans for growth, conducting supplier reviews of sales and compliance to the Terms and Conditions, risk management and timely provision of management information; Support the development of creative and innovative market leading commercial strategies and future commercial solutions; superior service, and value for money based on customer and market insights - through collaborative relationships across the organisation; Analyze data to identify initiatives that could deliver value and support the effective management of Commercial Agreements and suppliers; Work with suppliers, customers and colleagues to identify, implement and report on commercial benefits (savings); Prepare documents (e.g. specifications, award criteria, pricing models) for colleagues to go to market for new/renewed Commercial Agreements; Essential Experience and knowledge of PCR 2015 Experience of working with a portfolio of Stakeholders Supplier management experience Public Sector experience Experience of handling complex agreements Desirable CIPS Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on (phone number removed). We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources on (phone number removed)
Aug 14, 2026
Contractor
Job Title: Commercial Practitioner Location: Hybrid - Liverpool/Birmingham/Newport or Norwich (2 days per week on site) Contract Duration : 6 Months Daily Rate: £ 400/day (Umbrella Maximum) IR35 Status: Inside IR35 Essential: Public sector procurement experience/ contract management/ stakeholder engagement/ PCR 2015, Knowledge of PA2023/ worked in professional services procurement/ contract management background . This is an officer level role and is a support role but the candidate will be working independently supporting the contract leads. The Role: Lead the team to develop and implement plans to retain and grow spend, drive value and deliver commercial benefits (savings) with current and new customers and improve service quality; Execute engagement plans for communications with current and new customers to establish and enact retention and growth of spend through Commercial Agreements; Understand the customer business needs and intent, and determine how and where the product portfolio may support their business - in collaboration with internal teams. Create clear and compelling cases for customers to adopt Commercial Agreements and the associated value delivered to them; Present at stakeholder forums/events and provide sound and creative commercial advice on routes to market; Effective management of Commercial Agreements over their lifecycle to meet growth targets - from launch through to expiry and/or replacement; leading or supporting the delivery of procurements for replacement agreements; Effective supplier management, including the development of supplier plans for growth, conducting supplier reviews of sales and compliance to the Terms and Conditions, risk management and timely provision of management information; Support the development of creative and innovative market leading commercial strategies and future commercial solutions; superior service, and value for money based on customer and market insights - through collaborative relationships across the organisation; Analyze data to identify initiatives that could deliver value and support the effective management of Commercial Agreements and suppliers; Work with suppliers, customers and colleagues to identify, implement and report on commercial benefits (savings); Prepare documents (e.g. specifications, award criteria, pricing models) for colleagues to go to market for new/renewed Commercial Agreements; Essential Experience and knowledge of PCR 2015 Experience of working with a portfolio of Stakeholders Supplier management experience Public Sector experience Experience of handling complex agreements Desirable CIPS Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on (phone number removed). We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources on (phone number removed)
Public Services Ombudsman for Wales
Pencoed, Mid Glamorgan
Audit & Risk Assurance Committee Member / Advisory Panel Independent Members Independent Members of the Advisory Panel To assist the Ombudsman in establishing: the PSOW s strategic direction, aims and objectives and targets; key business policies; key employment strategies and policies. To scrutinise and assure: the Three-Year Strategic Plan and the Annual Business Plan; the budget estimates submission to the Finance Committee of the Senedd Cymru / Welsh Parliament; high level budget allocation. To monitor and review: operational performance and delivery; effectiveness of employment strategies and policies; diversity and equal opportunities, particularly in relation to the Equality Act 2010 external communications strategies and stakeholder relations. Independent Members of Audit & Risk Assurance Committee To scrutinise and advise the Ombudsman, as Accounting Officer, on: the strategic processes for risk, control and governance and the assurances that underpin the Annual Governance Statement; the draft Strategic and Business plans, to ensure the economic, efficient and effective use of resources; the financial health of the organization, including the quarterly management accounts; the accounting policies, the annual accounts, including the process for preparation and management review of the accounts prior to submission for audit, and management s letter of representation to the external auditors; the planned activity and results of both internal and external audit; the adequacy of management responses to issues identified by audit activity, and the timely implementation of internal and external audit recommendations; assurances relating to the corporate governance requirements for the organisation, including deep dive scrutiny of key risks; proposals for tendering for Internal Audit services or for purchase of non-audit services from contractors who provide audit services; anti-fraud policies, whistle-blowing processes, and arrangements for special investigations; business continuity arrangements; Health & Safety arrangements.
Aug 14, 2026
Contractor
Audit & Risk Assurance Committee Member / Advisory Panel Independent Members Independent Members of the Advisory Panel To assist the Ombudsman in establishing: the PSOW s strategic direction, aims and objectives and targets; key business policies; key employment strategies and policies. To scrutinise and assure: the Three-Year Strategic Plan and the Annual Business Plan; the budget estimates submission to the Finance Committee of the Senedd Cymru / Welsh Parliament; high level budget allocation. To monitor and review: operational performance and delivery; effectiveness of employment strategies and policies; diversity and equal opportunities, particularly in relation to the Equality Act 2010 external communications strategies and stakeholder relations. Independent Members of Audit & Risk Assurance Committee To scrutinise and advise the Ombudsman, as Accounting Officer, on: the strategic processes for risk, control and governance and the assurances that underpin the Annual Governance Statement; the draft Strategic and Business plans, to ensure the economic, efficient and effective use of resources; the financial health of the organization, including the quarterly management accounts; the accounting policies, the annual accounts, including the process for preparation and management review of the accounts prior to submission for audit, and management s letter of representation to the external auditors; the planned activity and results of both internal and external audit; the adequacy of management responses to issues identified by audit activity, and the timely implementation of internal and external audit recommendations; assurances relating to the corporate governance requirements for the organisation, including deep dive scrutiny of key risks; proposals for tendering for Internal Audit services or for purchase of non-audit services from contractors who provide audit services; anti-fraud policies, whistle-blowing processes, and arrangements for special investigations; business continuity arrangements; Health & Safety arrangements.
Group HR Officer (CIPD Level 5) - Must Be a Driver Salary: Competitive + Benefits Full Time Permanent Are you an experienced HR Officer or HR Advisor looking for a varied role where you can make a real impact? We're looking for a proactive, confident HR professional to join our Group HR team. This is an excellent opportunity for someone who enjoys building relationships with managers, handling complex employee relations cases and getting involved in projects that help shape the future of the business. Reporting to the Group HR Manager, you'll support multiple sites across the business, so a full UK driving licence and access to your own vehicle is essential. Why Join Us? Varied role covering the full employee lifecycle Opportunity to influence and improve HR processes Supportive and collaborative HR team Professional development and career progression Growing organisation where your ideas are valued Competitive salary and benefits package The Role You'll provide professional HR advice and support to managers across the business, ensuring consistent application of company policies and employment legislation. Your responsibilities will include: Managing a wide range of employee relations cases, including disciplinaries, grievances, absence management, capability and performance issues. Coaching and supporting managers on HR best practice and employment law. Supporting organisational change, restructures and consultation processes. Managing recruitment from advertising vacancies through to offers, contracts and onboarding. Preparing employment contracts and HR documentation. Leading and developing the company's apprenticeship programme, working closely with colleges, apprentices and managers. Maintaining and developing the HR Information System (HRIS), ensuring accurate records and producing meaningful HR reports and KPI dashboards. Supporting payroll processes where required. Managing employee communications and the company intranet. Coordinating the company's Drug & Alcohol testing programme. Supporting the Group HR Director with HR projects, policy development and continuous improvement initiatives. Ensuring compliance with UK employment legislation and GDPR. About You We're looking for someone who is confident, organised and enjoys working in a fast-paced environment. You'll ideally have: CIPD Level 5 qualification (or equivalent). Minimum 5 years' experience in a HR Officer, HR Advisor or similar generalist HR role. Strong employee relations experience with the confidence to manage complex cases independently. Solid understanding of UK employment law. Experience managing recruitment campaigns and onboarding. Experience using HR systems and producing management reports. Excellent communication and stakeholder management skills. Strong organisational skills with the ability to prioritise a busy workload. High attention to detail and a proactive, solutions-focused approach. Good Microsoft Office skills. Full UK driving licence and own vehicle (essential). Desirable Payroll experience. Previous supervisory or management experience. Experience developing HR systems, reporting or dashboards. Experience working across multiple sites. What's in It for You? Competitive salary Company benefits package Ongoing training and professional development Career progression opportunities Supportive leadership team A varied role where no two days are the same If you're a passionate HR professional looking for your next challenge in a growing organisation where you'll have the opportunity to make a genuine difference, we'd love to hear from you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 14, 2026
Full time
Group HR Officer (CIPD Level 5) - Must Be a Driver Salary: Competitive + Benefits Full Time Permanent Are you an experienced HR Officer or HR Advisor looking for a varied role where you can make a real impact? We're looking for a proactive, confident HR professional to join our Group HR team. This is an excellent opportunity for someone who enjoys building relationships with managers, handling complex employee relations cases and getting involved in projects that help shape the future of the business. Reporting to the Group HR Manager, you'll support multiple sites across the business, so a full UK driving licence and access to your own vehicle is essential. Why Join Us? Varied role covering the full employee lifecycle Opportunity to influence and improve HR processes Supportive and collaborative HR team Professional development and career progression Growing organisation where your ideas are valued Competitive salary and benefits package The Role You'll provide professional HR advice and support to managers across the business, ensuring consistent application of company policies and employment legislation. Your responsibilities will include: Managing a wide range of employee relations cases, including disciplinaries, grievances, absence management, capability and performance issues. Coaching and supporting managers on HR best practice and employment law. Supporting organisational change, restructures and consultation processes. Managing recruitment from advertising vacancies through to offers, contracts and onboarding. Preparing employment contracts and HR documentation. Leading and developing the company's apprenticeship programme, working closely with colleges, apprentices and managers. Maintaining and developing the HR Information System (HRIS), ensuring accurate records and producing meaningful HR reports and KPI dashboards. Supporting payroll processes where required. Managing employee communications and the company intranet. Coordinating the company's Drug & Alcohol testing programme. Supporting the Group HR Director with HR projects, policy development and continuous improvement initiatives. Ensuring compliance with UK employment legislation and GDPR. About You We're looking for someone who is confident, organised and enjoys working in a fast-paced environment. You'll ideally have: CIPD Level 5 qualification (or equivalent). Minimum 5 years' experience in a HR Officer, HR Advisor or similar generalist HR role. Strong employee relations experience with the confidence to manage complex cases independently. Solid understanding of UK employment law. Experience managing recruitment campaigns and onboarding. Experience using HR systems and producing management reports. Excellent communication and stakeholder management skills. Strong organisational skills with the ability to prioritise a busy workload. High attention to detail and a proactive, solutions-focused approach. Good Microsoft Office skills. Full UK driving licence and own vehicle (essential). Desirable Payroll experience. Previous supervisory or management experience. Experience developing HR systems, reporting or dashboards. Experience working across multiple sites. What's in It for You? Competitive salary Company benefits package Ongoing training and professional development Career progression opportunities Supportive leadership team A varied role where no two days are the same If you're a passionate HR professional looking for your next challenge in a growing organisation where you'll have the opportunity to make a genuine difference, we'd love to hear from you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We are currently recruiting for a Park & Ride Security Officer to join the G4S team, working for a well known-site across the Sizewell C Main Development Sites. This role primarily involves regular patrols, operation of gates and barriers across a variety of different site locations and ensuring that only authorised personnel are able to enter the Sizewell C sites. Contract Information: Pay Rate: £15.03 per hour Hours: 20 hours per week, permanent contract Shift Pattern: Monday to Friday. The shift pattern is a weekly rotating schedule, and candidates must be available for alternating early morning and late afternoon shifts. Applicants must hold an SIA Licence and have a full UK Driving Licence. Offering employment is subject to passing and holding National Security Clearance Vetting and a 5-year verifiable work history. Your Time at Work The Security Officer will be responsible for: - Conducting mobile and foot patrols around the site location's fenceline - Acting as a first point of contact for contractors coming onto the Sizewell C Main Development Sites (MDS) and Off-Site Infrastructure (OSI) - Using our Delivery Management System (DMS) to ensure deliveries are authorised to enter a specific site location and have arrived at the correct date and/or time - Maintaining adequate and efficient communications within the security team - Identifying breaches and discrepancies and reporting these using the correct reporting lines and procedures - Conducting randomised searches - Conducting drug and alcohol testing - Safe and efficient operation of gates and barriers - Provide assistance to bus operations during surge periods Our Perfect Worker Our ideal worker will have: - Good attention to detail when producing written reports and documents. - Excellent Communication skills. - Good IT skills. - Highest levels of integrity, respectfulness and professionalism required at all times. - Open, trusting and in the spirit of mutual support, especially when dealing with conflicts of interest. - An engaging and proactive 'can-do' attitude where successes and failures are shared. - Doing what we say we are going to do and only committing to what can be done. - Listen and communicate effectively. Educational Requirements/Qualifications: - Level 2 Award for Working as a Door Supervisor or Security Guarding within the Private Security Industry or higher (not essential but part of onboarding). Preferred Experience: - Within a security environment Key Information and Benefits - Permanent Contract - 20 days leave per year + 8 days Bank Holidays - G4S National Pension Scheme Life assurance benefit - Employee discount scheme - Eyecare vouchers - Aviva car, home, and travel insurance discounts, Health cash plan for you and your family Job Ref: 1G4S (G182) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Aug 14, 2026
Full time
We are currently recruiting for a Park & Ride Security Officer to join the G4S team, working for a well known-site across the Sizewell C Main Development Sites. This role primarily involves regular patrols, operation of gates and barriers across a variety of different site locations and ensuring that only authorised personnel are able to enter the Sizewell C sites. Contract Information: Pay Rate: £15.03 per hour Hours: 20 hours per week, permanent contract Shift Pattern: Monday to Friday. The shift pattern is a weekly rotating schedule, and candidates must be available for alternating early morning and late afternoon shifts. Applicants must hold an SIA Licence and have a full UK Driving Licence. Offering employment is subject to passing and holding National Security Clearance Vetting and a 5-year verifiable work history. Your Time at Work The Security Officer will be responsible for: - Conducting mobile and foot patrols around the site location's fenceline - Acting as a first point of contact for contractors coming onto the Sizewell C Main Development Sites (MDS) and Off-Site Infrastructure (OSI) - Using our Delivery Management System (DMS) to ensure deliveries are authorised to enter a specific site location and have arrived at the correct date and/or time - Maintaining adequate and efficient communications within the security team - Identifying breaches and discrepancies and reporting these using the correct reporting lines and procedures - Conducting randomised searches - Conducting drug and alcohol testing - Safe and efficient operation of gates and barriers - Provide assistance to bus operations during surge periods Our Perfect Worker Our ideal worker will have: - Good attention to detail when producing written reports and documents. - Excellent Communication skills. - Good IT skills. - Highest levels of integrity, respectfulness and professionalism required at all times. - Open, trusting and in the spirit of mutual support, especially when dealing with conflicts of interest. - An engaging and proactive 'can-do' attitude where successes and failures are shared. - Doing what we say we are going to do and only committing to what can be done. - Listen and communicate effectively. Educational Requirements/Qualifications: - Level 2 Award for Working as a Door Supervisor or Security Guarding within the Private Security Industry or higher (not essential but part of onboarding). Preferred Experience: - Within a security environment Key Information and Benefits - Permanent Contract - 20 days leave per year + 8 days Bank Holidays - G4S National Pension Scheme Life assurance benefit - Employee discount scheme - Eyecare vouchers - Aviva car, home, and travel insurance discounts, Health cash plan for you and your family Job Ref: 1G4S (G182) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Mansfield District Council
Mansfield Woodhouse, Nottinghamshire
Mansfield District Council have an exciting opportunity for a Systems Development Officer to join the team based in Mansfield - Civic Centre. You will join us on a full time, permanent basis (37 hours per week) and in return, you will receive a competitive salary of £28,598 - £33,699 per annum (pay award pending). We re looking for a Systems Development Officer to join our Systems Administration Team. This is an exciting opportunity to play a key role in supporting and developing the systems that underpin the delivery of essential Revenues and Benefits services. As a Systems Development Officer, you will provide technical support for the maintenance, testing and day-to-day operation of a range of software applications used across Revenues and Benefits services. You will help ensure our systems run efficiently and accurately while supporting staff across the service. Working closely with the Systems Team Leader, service colleagues, software suppliers and third-party providers, you will contribute to the delivery of high-quality services across areas such as Council Tax, Housing Benefit and Council Tax Reduction and Business Rates (NNDR). The successful candidate will be technically capable and customer-focused, with strong ICT skills and experience of working with specialist software systems, including document management systems, ideally within a Revenues, Benefits or similar service environment. You'll be a confident problem-solver with excellent analytical abilities, capable of understanding and supporting information systems while managing competing priorities and meeting deadlines. You should be committed to delivering excellent customer service, and able to work effectively as part of a team. Mansfield District Council is an excellent place to work, offering a range of attractive benefits including hybrid/homeworking, generous annual leave entitlement and access to the Local Government Pension Scheme. For further information about the role, please refer to the job profile. Closing date: 30 August 2026 Interview dates: 14 September 2026 Why not click apply today? Don t miss out on this opportunity to develop your career as our Systems Development Officer. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Mansfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.
Aug 13, 2026
Full time
Mansfield District Council have an exciting opportunity for a Systems Development Officer to join the team based in Mansfield - Civic Centre. You will join us on a full time, permanent basis (37 hours per week) and in return, you will receive a competitive salary of £28,598 - £33,699 per annum (pay award pending). We re looking for a Systems Development Officer to join our Systems Administration Team. This is an exciting opportunity to play a key role in supporting and developing the systems that underpin the delivery of essential Revenues and Benefits services. As a Systems Development Officer, you will provide technical support for the maintenance, testing and day-to-day operation of a range of software applications used across Revenues and Benefits services. You will help ensure our systems run efficiently and accurately while supporting staff across the service. Working closely with the Systems Team Leader, service colleagues, software suppliers and third-party providers, you will contribute to the delivery of high-quality services across areas such as Council Tax, Housing Benefit and Council Tax Reduction and Business Rates (NNDR). The successful candidate will be technically capable and customer-focused, with strong ICT skills and experience of working with specialist software systems, including document management systems, ideally within a Revenues, Benefits or similar service environment. You'll be a confident problem-solver with excellent analytical abilities, capable of understanding and supporting information systems while managing competing priorities and meeting deadlines. You should be committed to delivering excellent customer service, and able to work effectively as part of a team. Mansfield District Council is an excellent place to work, offering a range of attractive benefits including hybrid/homeworking, generous annual leave entitlement and access to the Local Government Pension Scheme. For further information about the role, please refer to the job profile. Closing date: 30 August 2026 Interview dates: 14 September 2026 Why not click apply today? Don t miss out on this opportunity to develop your career as our Systems Development Officer. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Mansfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.
In Memoriam Officer Do you have experience of delivering excellent supporter or customer experiences Are you confident managing relationships with empathy, sensitivity and care We're looking for a passionate, motivated and compassionate individual to join our In Memoriam and Celebration team. Position: (phone number removed) In Memoriam Officer Location: Home-based, UK, Nationwide. However, travel will be required as part of this role (may include team meetings or other work-related meetings) Hours: Full-time, 35 hours per week Salary: Circa £33,200 per annum (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance with where you live) Contract: Permanent Benefits: 25 days annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available. Closing Date: Sunday 13 September Interview Date: Tuesday 22 Thursday 24 September 2026 . Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role Reporting to the In Memoriam Manager, you'll play a key role in delivering and developing our in memoriam and celebration portfolio, ensuring supporters receive outstanding care and stewardship throughout their journey with us. This is a unique opportunity to support people who are honouring and remembering loved ones, often during some of the most emotional and significant moments in their lives. Empathy, sensitivity and excellent relationship-building skills are essential. You'll be passionate about creating meaningful supporter experiences, helping supporters feel valued and connected while demonstrating the impact of their support. Using data, insight and supporter feedback, you'll continually seek opportunities to improve supporter acquisition, engagement, retention and income, helping to shape the future of in memoriam and celebration giving. Key Responsibilities Lead the delivery and ongoing development of supporter journeys across our in memoriam and celebration portfolio, placing supporters at the heart of everything you do. Oversee stewardship activity for all in memoriam supporters, including funeral giving, More than Memories Tribute Fund holders and dedication page supporters, ensuring communications are timely, personalised and compassionate. Build meaningful relationships with supporters, helping to create a lasting connection to our cause and communicating the impact of their support. Use data, insight and supporter feedback to identify opportunities to improve supporter acquisition, engagement, retention and income. Monitor and report on agreed financial and other KPIs, maximising opportunities and mitigating risks. Represent the In Memoriam and Celebration team internally, building strong relationships and raising awareness of our in memory products and opportunities. Support the In Memoriam Manager to develop, test and evaluate new supporter acquisition activity through warm and paid marketing campaigns. About You We are looking for someone with experience of delivering excellent supporter or customer experiences and who is confident managing relationships with empathy, sensitivity and care. You'll be organised, proactive and data-informed, with a passion for developing meaningful supporter journeys and helping supporters celebrate and remember loved ones in ways that are personal and impactful. This is an exciting opportunity to make a real difference to supporters while helping to grow and develop a valued fundraising portfolio. To fulfil the role, you must be a resident of the UK and have the right to work in the UK. Applications You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role. Stroke Association Finding strength through support The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. We re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It s only thanks to the generosity of our supporters and donors that we can provide vital support. Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity. We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work. We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we re happy to discuss any support and adjustments we can make throughout the recruitment process so that you re able to contribute your best in a way that meets your needs. You may also have experience in areas such as Fundraising Assistant, Customer Service, Customer Care, Customer Experience, In Memory, In Memoriam, Trusts, Foundations, Fundraiser, Admin, Administration. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Aug 13, 2026
Full time
In Memoriam Officer Do you have experience of delivering excellent supporter or customer experiences Are you confident managing relationships with empathy, sensitivity and care We're looking for a passionate, motivated and compassionate individual to join our In Memoriam and Celebration team. Position: (phone number removed) In Memoriam Officer Location: Home-based, UK, Nationwide. However, travel will be required as part of this role (may include team meetings or other work-related meetings) Hours: Full-time, 35 hours per week Salary: Circa £33,200 per annum (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance with where you live) Contract: Permanent Benefits: 25 days annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available. Closing Date: Sunday 13 September Interview Date: Tuesday 22 Thursday 24 September 2026 . Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role Reporting to the In Memoriam Manager, you'll play a key role in delivering and developing our in memoriam and celebration portfolio, ensuring supporters receive outstanding care and stewardship throughout their journey with us. This is a unique opportunity to support people who are honouring and remembering loved ones, often during some of the most emotional and significant moments in their lives. Empathy, sensitivity and excellent relationship-building skills are essential. You'll be passionate about creating meaningful supporter experiences, helping supporters feel valued and connected while demonstrating the impact of their support. Using data, insight and supporter feedback, you'll continually seek opportunities to improve supporter acquisition, engagement, retention and income, helping to shape the future of in memoriam and celebration giving. Key Responsibilities Lead the delivery and ongoing development of supporter journeys across our in memoriam and celebration portfolio, placing supporters at the heart of everything you do. Oversee stewardship activity for all in memoriam supporters, including funeral giving, More than Memories Tribute Fund holders and dedication page supporters, ensuring communications are timely, personalised and compassionate. Build meaningful relationships with supporters, helping to create a lasting connection to our cause and communicating the impact of their support. Use data, insight and supporter feedback to identify opportunities to improve supporter acquisition, engagement, retention and income. Monitor and report on agreed financial and other KPIs, maximising opportunities and mitigating risks. Represent the In Memoriam and Celebration team internally, building strong relationships and raising awareness of our in memory products and opportunities. Support the In Memoriam Manager to develop, test and evaluate new supporter acquisition activity through warm and paid marketing campaigns. About You We are looking for someone with experience of delivering excellent supporter or customer experiences and who is confident managing relationships with empathy, sensitivity and care. You'll be organised, proactive and data-informed, with a passion for developing meaningful supporter journeys and helping supporters celebrate and remember loved ones in ways that are personal and impactful. This is an exciting opportunity to make a real difference to supporters while helping to grow and develop a valued fundraising portfolio. To fulfil the role, you must be a resident of the UK and have the right to work in the UK. Applications You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role. Stroke Association Finding strength through support The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. We re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It s only thanks to the generosity of our supporters and donors that we can provide vital support. Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity. We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work. We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we re happy to discuss any support and adjustments we can make throughout the recruitment process so that you re able to contribute your best in a way that meets your needs. You may also have experience in areas such as Fundraising Assistant, Customer Service, Customer Care, Customer Experience, In Memory, In Memoriam, Trusts, Foundations, Fundraiser, Admin, Administration. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
WARRANTY SPECIALIST Location: Chippenham Salary: £30,000 Basic Salary Hours: Monday to Friday, 9:00am - 5:00pm Job Type: Full-Time, Permanent Looking for a role where your warranty experience, attention to detail and customer service skills are valued? If you're an experienced Warranty Specialist / Warranty Administrator looking for your next opportunity, this is an excellent chance to join a professional team in Chippenham. You'll play a key role in managing warranty claims from initial submission through to resolution, ensuring claims are processed accurately and efficiently while maintaining excellent communication with customers and service partners. WHAT'S IN IT FOR YOU? £30,000 Basic Salary Monday to Friday, 9:00am - 5:00pm No Weekend Working Training & Career Development Opportunities Pension Scheme Statutory Benefits Full-Time, Permanent Position THE ROLE As a Warranty Specialist, you'll manage warranty claims, repairs and customer communications, ensuring cases are handled accurately and within the required timescales. Key responsibilities include: Reviewing and processing warranty claims and supporting documentation Ensuring claims are accurate and processed efficiently Coordinating repairs, replacements and returns with service centres and vendors Communicating with customers regarding claim progress and resolutions Investigating recurring warranty issues and identifying potential corrective actions Maintaining accurate warranty databases and records Producing and maintaining warranty reports Ensuring relevant compliance records are kept up to date Managing multiple warranty cases simultaneously ABOUT YOU We're keen to hear from candidates who can demonstrate: Previous experience in warranty administration, warranty claims or claims handling is preferred Ideally 1-3 years' relevant experience Strong customer service and communication skills Excellent attention to detail Strong administration and record-keeping abilities Basic technical aptitude relevant to the product line Ability to manage multiple cases and prioritise workload effectively Professional and organised approach to problem solving DESIRABLE EXPERIENCE Experience using warranty management systems or CRM platforms Understanding of RMA processes Knowledge of Service Level Agreements (SLAs) Understanding of parts logistics and repair processes APPLY TODAY This is an excellent opportunity for an experienced Warranty Specialist, Warranty Administrator or Claims Administrator looking for a stable Monday to Friday position with training and long-term career development in Chippenham. If you have warranty or claims experience and are looking for your next opportunity, we'd love to hear from you. Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Warranty Specialist opportunity quoting job reference 54511
Aug 13, 2026
Full time
WARRANTY SPECIALIST Location: Chippenham Salary: £30,000 Basic Salary Hours: Monday to Friday, 9:00am - 5:00pm Job Type: Full-Time, Permanent Looking for a role where your warranty experience, attention to detail and customer service skills are valued? If you're an experienced Warranty Specialist / Warranty Administrator looking for your next opportunity, this is an excellent chance to join a professional team in Chippenham. You'll play a key role in managing warranty claims from initial submission through to resolution, ensuring claims are processed accurately and efficiently while maintaining excellent communication with customers and service partners. WHAT'S IN IT FOR YOU? £30,000 Basic Salary Monday to Friday, 9:00am - 5:00pm No Weekend Working Training & Career Development Opportunities Pension Scheme Statutory Benefits Full-Time, Permanent Position THE ROLE As a Warranty Specialist, you'll manage warranty claims, repairs and customer communications, ensuring cases are handled accurately and within the required timescales. Key responsibilities include: Reviewing and processing warranty claims and supporting documentation Ensuring claims are accurate and processed efficiently Coordinating repairs, replacements and returns with service centres and vendors Communicating with customers regarding claim progress and resolutions Investigating recurring warranty issues and identifying potential corrective actions Maintaining accurate warranty databases and records Producing and maintaining warranty reports Ensuring relevant compliance records are kept up to date Managing multiple warranty cases simultaneously ABOUT YOU We're keen to hear from candidates who can demonstrate: Previous experience in warranty administration, warranty claims or claims handling is preferred Ideally 1-3 years' relevant experience Strong customer service and communication skills Excellent attention to detail Strong administration and record-keeping abilities Basic technical aptitude relevant to the product line Ability to manage multiple cases and prioritise workload effectively Professional and organised approach to problem solving DESIRABLE EXPERIENCE Experience using warranty management systems or CRM platforms Understanding of RMA processes Knowledge of Service Level Agreements (SLAs) Understanding of parts logistics and repair processes APPLY TODAY This is an excellent opportunity for an experienced Warranty Specialist, Warranty Administrator or Claims Administrator looking for a stable Monday to Friday position with training and long-term career development in Chippenham. If you have warranty or claims experience and are looking for your next opportunity, we'd love to hear from you. Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Warranty Specialist opportunity quoting job reference 54511
Interim Business Analyst Local Government Reorganisation - East Midlands £450 - £500/day Initial 6 months An East Midlands council is strengthening its LGR programme team ahead of key transition milestones and is looking for an experienced Business Analyst to help shape the move to a new unitary structure. This is a genuine opportunity to work at the centre of one of the biggest changes in local government for decades. You'll be joining a growing programme team with visibility across the full reorganisation. The role: Map as-is services and processes across councils in scope for reorganisation Support design of the Target Operating Model and day one readiness planning Gather and document requirements across workstreams including finance, customer services, digital and HR Produce options appraisals, gap analyses and process documentation for programme boards and senior stakeholders Support workstream leads with impact assessments and benefits mapping Work across multiple authorities, building relationships with PMO, service managers and transformation colleagues You'll need: Recent UK council experience essential A solid track record of business analysis within transformation, shared services or reorganisation programmes Strong process mapping and requirements gathering skills (Visio, BPMN or similar) Confidence engaging senior officers and elected members The ability to work at pace across ambiguous, politically sensitive territory LGR, unitarisation or shadow authority exposure a strong advantage, but strong council transformation experience will be considered Details: £450-£500 per day, outside IR35 Hybrid working, typically 2 3 days on site Initial 6 months, with strong likelihood of extension through to vesting day and beyond
Aug 13, 2026
Contractor
Interim Business Analyst Local Government Reorganisation - East Midlands £450 - £500/day Initial 6 months An East Midlands council is strengthening its LGR programme team ahead of key transition milestones and is looking for an experienced Business Analyst to help shape the move to a new unitary structure. This is a genuine opportunity to work at the centre of one of the biggest changes in local government for decades. You'll be joining a growing programme team with visibility across the full reorganisation. The role: Map as-is services and processes across councils in scope for reorganisation Support design of the Target Operating Model and day one readiness planning Gather and document requirements across workstreams including finance, customer services, digital and HR Produce options appraisals, gap analyses and process documentation for programme boards and senior stakeholders Support workstream leads with impact assessments and benefits mapping Work across multiple authorities, building relationships with PMO, service managers and transformation colleagues You'll need: Recent UK council experience essential A solid track record of business analysis within transformation, shared services or reorganisation programmes Strong process mapping and requirements gathering skills (Visio, BPMN or similar) Confidence engaging senior officers and elected members The ability to work at pace across ambiguous, politically sensitive territory LGR, unitarisation or shadow authority exposure a strong advantage, but strong council transformation experience will be considered Details: £450-£500 per day, outside IR35 Hybrid working, typically 2 3 days on site Initial 6 months, with strong likelihood of extension through to vesting day and beyond
Customer Service Officer - 6-month fixed term contract Watford Salary: £30,386 (pro rata) 6 Month Fixed Term Contract, 37 hours per week (office-based) The Vacancy Introduction to the role We work with our customers and communities to change lives, and we're looking for a highly motivated Customer Service Officer to join our Customer Service Team and help us deliver an exceptional experience to our customers. As a Customer Services Officer, you will act as the "voice and face" of Chime Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within a call center. Role purpose We put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi-channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services. The right candidate will be highly customer-focused and committed to delivering quality services to our residents and work effectively and proactively with colleagues to give our customers an exceptional customer experience. What's the role? Key Accountabilities: Be the first point of contact for the organisation's customers, assisting with a range of enquiries and liaising with other staff members as required. Assess and resolve enquiries, requests and complaints by telephone, email, online or face to face as reasonably possible. Effective administration of the repairs process to include call handling, email responses, diagnosing faults, raising jobs, allocating and issuing jobs, managing work in progress, updating, and completing works on the system in a timely and effective manner. Focus on creating a first-time resolution for the customer ensuring queries are dealt with where possible at first point of contact, taking ownership to resolve queries effectively. Apply sound judgement to resolve customer queries in relation to repairs and maintenance. Doing so in a timely manner as well as managing such queries sensitively and effectively through to satisfactory resolution. Provide accurate repairs advice to customers. Demonstrating empathy, professionalism and the ability to manage conflict, achieving a balance between requirements of customers and internal stakeholders. Acting as a key point of contact for customer enquiries and signposting customer queries appropriately. Ensuring that all customer enquiries and requests are dealt with in a prompt, courteous manner that demonstrates excellent customer service in all communications with customers. Provide a comprehensive information service to all customers, advising on services, policies, procedures of the organisation to either inform or resolve the needs of the customer. To use sound judgement and take decisions within the established procedures/policies for each service request including logging, processing and progress chasing enquiries or repairs requests whilst adhering to the procedures, policies, service standards and key performance targets to maximise customer satisfaction. What are we looking for? Essential: At least 2 years' experience in Customer Service / Reception Qualifications in Customer Service / Customer Care You will need to maintain a satisfactory basic level DBS check What can we offer you? 28 days' annual leave (pro rata) Employer pension contribution of up to 11% Development opportunities Comprehensive employee rewards scheme How we work We embrace agile working - blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click 'apply now', tell us why you've got what it takes, and attach a copy of your current CV. Closing date: 23rd August 2026 Interviews: To be confirmed (Please note we reserve the right to close the vacancy early if we receive a large response.)
Aug 13, 2026
Contractor
Customer Service Officer - 6-month fixed term contract Watford Salary: £30,386 (pro rata) 6 Month Fixed Term Contract, 37 hours per week (office-based) The Vacancy Introduction to the role We work with our customers and communities to change lives, and we're looking for a highly motivated Customer Service Officer to join our Customer Service Team and help us deliver an exceptional experience to our customers. As a Customer Services Officer, you will act as the "voice and face" of Chime Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within a call center. Role purpose We put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi-channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services. The right candidate will be highly customer-focused and committed to delivering quality services to our residents and work effectively and proactively with colleagues to give our customers an exceptional customer experience. What's the role? Key Accountabilities: Be the first point of contact for the organisation's customers, assisting with a range of enquiries and liaising with other staff members as required. Assess and resolve enquiries, requests and complaints by telephone, email, online or face to face as reasonably possible. Effective administration of the repairs process to include call handling, email responses, diagnosing faults, raising jobs, allocating and issuing jobs, managing work in progress, updating, and completing works on the system in a timely and effective manner. Focus on creating a first-time resolution for the customer ensuring queries are dealt with where possible at first point of contact, taking ownership to resolve queries effectively. Apply sound judgement to resolve customer queries in relation to repairs and maintenance. Doing so in a timely manner as well as managing such queries sensitively and effectively through to satisfactory resolution. Provide accurate repairs advice to customers. Demonstrating empathy, professionalism and the ability to manage conflict, achieving a balance between requirements of customers and internal stakeholders. Acting as a key point of contact for customer enquiries and signposting customer queries appropriately. Ensuring that all customer enquiries and requests are dealt with in a prompt, courteous manner that demonstrates excellent customer service in all communications with customers. Provide a comprehensive information service to all customers, advising on services, policies, procedures of the organisation to either inform or resolve the needs of the customer. To use sound judgement and take decisions within the established procedures/policies for each service request including logging, processing and progress chasing enquiries or repairs requests whilst adhering to the procedures, policies, service standards and key performance targets to maximise customer satisfaction. What are we looking for? Essential: At least 2 years' experience in Customer Service / Reception Qualifications in Customer Service / Customer Care You will need to maintain a satisfactory basic level DBS check What can we offer you? 28 days' annual leave (pro rata) Employer pension contribution of up to 11% Development opportunities Comprehensive employee rewards scheme How we work We embrace agile working - blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click 'apply now', tell us why you've got what it takes, and attach a copy of your current CV. Closing date: 23rd August 2026 Interviews: To be confirmed (Please note we reserve the right to close the vacancy early if we receive a large response.)
Our client, a well-established provider of housing and community services, is looking for a Director of IT & Data to join their Senior Leadership Team. This is a senior, board-facing role, reporting to the Chief Finance Officer, leading a function of between 33-35 (2 direct reports) with budget responsibility of over 2.0m. The role Set and deliver the technology, data and performance strategy across the organisation Own cyber security strategy, with regular audits and testing Set the architecture roadmap and lead change/release management across IT services Lead supplier relationships and negotiations for hardware and software Ensure compliance with IT and data protection legislation Deliver a company-wide data strategy, covering governance and data quality Lead the Business Intelligence function and support adoption of the UK Housing Data Standard Develop a performance management framework, including KPI tracking Build a business intelligence and analysis framework to support strategy and forecasting Drive continuous improvement methodology (e.g. Lean, Six Sigma) to improve productivity and cut costs Coach and develop your team, building a culture of accountability and trust Present to the Board and relevant committees on performance and major projects What you'll need Experience leading high-performing teams and managing IT, Data and Performance functions Previous Director-level experience in a similar role Degree level education, or equivalent experience Experience with Power BI and related reporting technology ITIL or CoBIT certification (or equivalent) PRINCE2 certification (or equivalent) Strong analytical and communication skills, with confidence influencing senior stakeholders If this sounds like the right next step for you, apply today or get in touch with our client's team to find out more. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to 100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
Aug 13, 2026
Full time
Our client, a well-established provider of housing and community services, is looking for a Director of IT & Data to join their Senior Leadership Team. This is a senior, board-facing role, reporting to the Chief Finance Officer, leading a function of between 33-35 (2 direct reports) with budget responsibility of over 2.0m. The role Set and deliver the technology, data and performance strategy across the organisation Own cyber security strategy, with regular audits and testing Set the architecture roadmap and lead change/release management across IT services Lead supplier relationships and negotiations for hardware and software Ensure compliance with IT and data protection legislation Deliver a company-wide data strategy, covering governance and data quality Lead the Business Intelligence function and support adoption of the UK Housing Data Standard Develop a performance management framework, including KPI tracking Build a business intelligence and analysis framework to support strategy and forecasting Drive continuous improvement methodology (e.g. Lean, Six Sigma) to improve productivity and cut costs Coach and develop your team, building a culture of accountability and trust Present to the Board and relevant committees on performance and major projects What you'll need Experience leading high-performing teams and managing IT, Data and Performance functions Previous Director-level experience in a similar role Degree level education, or equivalent experience Experience with Power BI and related reporting technology ITIL or CoBIT certification (or equivalent) PRINCE2 certification (or equivalent) Strong analytical and communication skills, with confidence influencing senior stakeholders If this sounds like the right next step for you, apply today or get in touch with our client's team to find out more. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to 100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
Head of Technology - PE-Backed B2B Data & Intelligence Business Remote-first (occasional London) 130,000 + 20% bonus Maxwell Bond has been exclusively retained to find a Head of Technology for a well-established B2B data, insights and subscription intelligence business. Private equity-backed and growing strongly internationally, it's investing seriously in people, product and technology for its next phase of growth. This is not a back-office IT Director role, and it's not one for a pure architect either. Reporting to a genuinely impressive Chief Product Officer, you'll be the commercial technology leader who makes the whole technology estate work harder: owning the core business platforms (enterprise CRM, finance/ERP, Azure/M365), holding a premier MSP and external development partners to account, and treating technology spend as a value-creation lever rather than a cost centre. The wider business has a commercially savvy, stable team with limited attrition, and technology has deliberately been run lean, led through third parties, offshore teams and vendors, which is exactly why this hire matters. As the Head of Technology you'll own: The technology infrastructure roadmap that lets the business launch new products, campaigns and commercial models at pace, including bringing AI into a genuinely data-rich environment that's ready to move on it Vendor and MSP governance: SLAs, uptime, licensing and contract value, someone who knows what good looks like and isn't shy about demanding it Security, compliance and resilience end to end: GDPR, SOC2, Cyber Essentials+ and disaster recovery across customer and financial data Cost and TCO optimisation: rationalising the application stack, auditing SaaS licensing, and freeing up budget to reinvest in growth The successful Head of Technology - what we're looking for: A technology leader who's operated in a regulated, data-driven environment, financial services, fintech, insurance or B2B information services Proven third-party and vendor management at scale; you've run an outsourced-heavy estate (ideally including Salesforce and Azure) and got real value from it Commercial instincts: comfortable in front of a PE board, energised by a business that's investing to grow, and sharp on where money is well spent versus wasted The pragmatism to keep the lights on flawlessly while building for what comes next Desirable: you've introduced AI into an established data-led business and worked hand in hand with product leadership to do it The business is remote-leaning for this role, but you'll need to be within sensible reach of London for occasional time in the office to meet the team and build relationships - this genuinely opens the search to candidates nationally. If this sounds like you, apply now or contact Steven Jagger or Megan Blackett for a confidential conversation.
Aug 13, 2026
Full time
Head of Technology - PE-Backed B2B Data & Intelligence Business Remote-first (occasional London) 130,000 + 20% bonus Maxwell Bond has been exclusively retained to find a Head of Technology for a well-established B2B data, insights and subscription intelligence business. Private equity-backed and growing strongly internationally, it's investing seriously in people, product and technology for its next phase of growth. This is not a back-office IT Director role, and it's not one for a pure architect either. Reporting to a genuinely impressive Chief Product Officer, you'll be the commercial technology leader who makes the whole technology estate work harder: owning the core business platforms (enterprise CRM, finance/ERP, Azure/M365), holding a premier MSP and external development partners to account, and treating technology spend as a value-creation lever rather than a cost centre. The wider business has a commercially savvy, stable team with limited attrition, and technology has deliberately been run lean, led through third parties, offshore teams and vendors, which is exactly why this hire matters. As the Head of Technology you'll own: The technology infrastructure roadmap that lets the business launch new products, campaigns and commercial models at pace, including bringing AI into a genuinely data-rich environment that's ready to move on it Vendor and MSP governance: SLAs, uptime, licensing and contract value, someone who knows what good looks like and isn't shy about demanding it Security, compliance and resilience end to end: GDPR, SOC2, Cyber Essentials+ and disaster recovery across customer and financial data Cost and TCO optimisation: rationalising the application stack, auditing SaaS licensing, and freeing up budget to reinvest in growth The successful Head of Technology - what we're looking for: A technology leader who's operated in a regulated, data-driven environment, financial services, fintech, insurance or B2B information services Proven third-party and vendor management at scale; you've run an outsourced-heavy estate (ideally including Salesforce and Azure) and got real value from it Commercial instincts: comfortable in front of a PE board, energised by a business that's investing to grow, and sharp on where money is well spent versus wasted The pragmatism to keep the lights on flawlessly while building for what comes next Desirable: you've introduced AI into an established data-led business and worked hand in hand with product leadership to do it The business is remote-leaning for this role, but you'll need to be within sensible reach of London for occasional time in the office to meet the team and build relationships - this genuinely opens the search to candidates nationally. If this sounds like you, apply now or contact Steven Jagger or Megan Blackett for a confidential conversation.
Head of AI Manchester (Office Based) 90,000 + Fantastic Benefits Reporting to: Chief Executive Officer A genuine once in a career opportunity. We're looking for an exceptional technical leader to own AI strategy and delivery for a sales led, essential business services provider at the forefront of digital innovation. Backed by an unrivalled track record of year on year subscription growth and part of a highly successful international Group, this organisation is now investing seriously in AI, both externally in client facing products and internally to drive efficiency across the business. This is a rare opportunity for an existing Head of AI, or a Senior AI Engineer or AI Product Manager ready to step up, to own the full picture: strategy and hands-on delivery of production grade generative AI solutions. What You'll Do Lead the design and deployment of market leading AI features across our clients' web and app based product portfolio. Partner with product managers, content managers, and senior stakeholders to design, build, deploy, and optimise state of the art AI, ML, LLM, and GenAI solutions. Use AI to broaden reach, engagement, and utilisation across our services. Identify opportunities to drive efficiency through AI across the wider business. Optimise data chunking and text embeddings for semantic search performance across a large, highly specialist text corpus. Track the competitive landscape and stay ahead of advances in the GenAI space. Govern post implementation success through clearly defined metrics. Analyse utilisation and user feedback to identify optimisation opportunities, reporting findings to stakeholders. Educate and mentor engineering staff and the broader business. What You'll Bring Degree in computer science, AI, machine learning, or a related STEM field. Strong leader, able to communicate clearly at all levels. Track record deploying business critical ML models in production. Experience building and scaling RAG applications with semantic search and text embeddings. Cloud computing experience, ideally Azure, AWS, or GCP. Strong ML and data science fundamentals, including NLP. Ability to manage AI/RAG/GenAI risk and fine-tune models on proprietary datasets. Strong Python and SQL skills, with frameworks such as PyTorch and TensorFlow. If you're ready to shape AI strategy from the ground up and see it through to production, at real scale, this is the role for you. In addition, you will be joining a high growth organisation with the opportunity to make immediate impact whilst diversifying your technical skillset by working closely with a highly commercial Board and C-Suite. INDAM The Portfolio Group are acting on behalf of our client in recruiting for this position.
Aug 13, 2026
Full time
Head of AI Manchester (Office Based) 90,000 + Fantastic Benefits Reporting to: Chief Executive Officer A genuine once in a career opportunity. We're looking for an exceptional technical leader to own AI strategy and delivery for a sales led, essential business services provider at the forefront of digital innovation. Backed by an unrivalled track record of year on year subscription growth and part of a highly successful international Group, this organisation is now investing seriously in AI, both externally in client facing products and internally to drive efficiency across the business. This is a rare opportunity for an existing Head of AI, or a Senior AI Engineer or AI Product Manager ready to step up, to own the full picture: strategy and hands-on delivery of production grade generative AI solutions. What You'll Do Lead the design and deployment of market leading AI features across our clients' web and app based product portfolio. Partner with product managers, content managers, and senior stakeholders to design, build, deploy, and optimise state of the art AI, ML, LLM, and GenAI solutions. Use AI to broaden reach, engagement, and utilisation across our services. Identify opportunities to drive efficiency through AI across the wider business. Optimise data chunking and text embeddings for semantic search performance across a large, highly specialist text corpus. Track the competitive landscape and stay ahead of advances in the GenAI space. Govern post implementation success through clearly defined metrics. Analyse utilisation and user feedback to identify optimisation opportunities, reporting findings to stakeholders. Educate and mentor engineering staff and the broader business. What You'll Bring Degree in computer science, AI, machine learning, or a related STEM field. Strong leader, able to communicate clearly at all levels. Track record deploying business critical ML models in production. Experience building and scaling RAG applications with semantic search and text embeddings. Cloud computing experience, ideally Azure, AWS, or GCP. Strong ML and data science fundamentals, including NLP. Ability to manage AI/RAG/GenAI risk and fine-tune models on proprietary datasets. Strong Python and SQL skills, with frameworks such as PyTorch and TensorFlow. If you're ready to shape AI strategy from the ground up and see it through to production, at real scale, this is the role for you. In addition, you will be joining a high growth organisation with the opportunity to make immediate impact whilst diversifying your technical skillset by working closely with a highly commercial Board and C-Suite. INDAM The Portfolio Group are acting on behalf of our client in recruiting for this position.
The key purpose of the role is to ensure that directors, managers and employees have the competence, knowledge and skills to ensure that all employees go home safe and well at the end of their day and in conjunction with your team, that our customers can live safely and healthily in their homes. Client Details Our client is an award winning housing association with over 7,000 homes across Cheshire, and now expanding geographically across the North West. Description To lead, motivate and develop the team through regular performance management, providing direction and vision for the department and constantly monitoring this for outputs. To ensure that the client is fully compliant with Health and Safety and all compliance legislation. The management of fleet including vehicles and telematics assigned to all operatives. The facilities management of key office buildings. To lead on promoting a positive and proactive culture of health and safety within the organisation using behavioural safety techniques; two-way communications with all levels of staff regarding safety matters via the health and safety committee, developing tool box talks to be delivered by managers and by leadership health and safety inspections; leading by example; positively rewarding employees who report near misses and providing effective coaching and training programmes To be responsible for the review, development and implementation of the clients Occupational Health and Safety Management System To collaborate closely with other managers to develop and implement systems for the control and monitoring of contractors and contract compliance regarding health and safety. To implement systems which record, monitor and report on health and safety performance and to make appropriate health and safety recommendations, assigning actions as appropriate and monitoring progress against actions. In conjunction with the People Team, to develop, implement and deliver appropriate training programmes for Board Members, Directors, Managers and Employees To work collaboratively on health and safety related matters with officers of the Health and Safety Executive (HSE), external enforcement and other agencies including the Local Authority, Fire and Rescue Service and Police Constabulary To provide regular health and safety reports and strategic advice and updates to the Director of Homes, Leadership team and Board To be responsible for the management of the health and safety budget Profile A successful Head of Health, Safety and Compliance should have: Previous experience in a similar role and a minimum Chartered Member of IOSH plus a NEBOSH Diploma or equivalent Experience in leading, managing, motivating, and developing people and teams by providing clear goals and direction through effective and regular performance management. housing Strong technical knowledge of legislation and health and safety issues affecting the social and construction sectors with the ability to implement legislation practically in line with the strategy and to guide policy, principles, and decisions. Can confidently communicate and influence across the range of the organisation (up to Exec level) and externally including presentations and report writing. Able to constructively challenge and give/receive feedback to all stakeholders about all areas of the business. Ability to manage, interpret and manipulate large, complex data sets, produce high quality reports, and decide future action/strategy. A high level of numeracy, literacy, and analytical skills, with the ability to write unbiased comprehensive reports, analyse options and propose solutions to resolve problems. Sound financial & business acumen skills including management of budgets, risks, and robust project management. Job Offer Competitive salary Potential for career development within a respected organisation. If you are ready to take on this exciting challenge as a Head of Health, Safety and Compliance, apply now to make a significant impact in the property sector!
Aug 13, 2026
Contractor
The key purpose of the role is to ensure that directors, managers and employees have the competence, knowledge and skills to ensure that all employees go home safe and well at the end of their day and in conjunction with your team, that our customers can live safely and healthily in their homes. Client Details Our client is an award winning housing association with over 7,000 homes across Cheshire, and now expanding geographically across the North West. Description To lead, motivate and develop the team through regular performance management, providing direction and vision for the department and constantly monitoring this for outputs. To ensure that the client is fully compliant with Health and Safety and all compliance legislation. The management of fleet including vehicles and telematics assigned to all operatives. The facilities management of key office buildings. To lead on promoting a positive and proactive culture of health and safety within the organisation using behavioural safety techniques; two-way communications with all levels of staff regarding safety matters via the health and safety committee, developing tool box talks to be delivered by managers and by leadership health and safety inspections; leading by example; positively rewarding employees who report near misses and providing effective coaching and training programmes To be responsible for the review, development and implementation of the clients Occupational Health and Safety Management System To collaborate closely with other managers to develop and implement systems for the control and monitoring of contractors and contract compliance regarding health and safety. To implement systems which record, monitor and report on health and safety performance and to make appropriate health and safety recommendations, assigning actions as appropriate and monitoring progress against actions. In conjunction with the People Team, to develop, implement and deliver appropriate training programmes for Board Members, Directors, Managers and Employees To work collaboratively on health and safety related matters with officers of the Health and Safety Executive (HSE), external enforcement and other agencies including the Local Authority, Fire and Rescue Service and Police Constabulary To provide regular health and safety reports and strategic advice and updates to the Director of Homes, Leadership team and Board To be responsible for the management of the health and safety budget Profile A successful Head of Health, Safety and Compliance should have: Previous experience in a similar role and a minimum Chartered Member of IOSH plus a NEBOSH Diploma or equivalent Experience in leading, managing, motivating, and developing people and teams by providing clear goals and direction through effective and regular performance management. housing Strong technical knowledge of legislation and health and safety issues affecting the social and construction sectors with the ability to implement legislation practically in line with the strategy and to guide policy, principles, and decisions. Can confidently communicate and influence across the range of the organisation (up to Exec level) and externally including presentations and report writing. Able to constructively challenge and give/receive feedback to all stakeholders about all areas of the business. Ability to manage, interpret and manipulate large, complex data sets, produce high quality reports, and decide future action/strategy. A high level of numeracy, literacy, and analytical skills, with the ability to write unbiased comprehensive reports, analyse options and propose solutions to resolve problems. Sound financial & business acumen skills including management of budgets, risks, and robust project management. Job Offer Competitive salary Potential for career development within a respected organisation. If you are ready to take on this exciting challenge as a Head of Health, Safety and Compliance, apply now to make a significant impact in the property sector!
Specialist Support Officer Department Legal and Democracy Support Team Job Purpose The Specialist Support Officer provides specialist administrative and clerical support to the Legal and Democracy Support Team, ensuring the efficient delivery of legal, democratic, civic and member support services. The post holder plays a key role in supporting the smooth operation of the service by coordinating meetings, managing information systems, supporting elected Members, and providing administrative support for civic and ceremonial activities. The role has a specialist focus on civic and member support, working closely with the Mayor, Deputy Mayor and elected Members to coordinate civic engagements, meetings and communications. The post holder will also support wider Legal and Democratic Services functions, including information governance, elections and committee administration, as required. The role requires flexibility to attend a limited number of civic and ceremonial events outside normal working hours throughout the year. Person Specification Essential Knowledge, Skills and Experience Demonstrable experience of providing administrative support within a busy office environment. Experience of office procedures, administrative systems and record management. Experience of responding professionally to enquiries by telephone, email and face-to-face. Experience of working within Legal Services, Democratic Services, Local Government, Elections or a similar public sector environment. Excellent organisational and time management skills with the ability to prioritise competing workloads and meet deadlines. Strong written and verbal communication skills with the ability to communicate effectively with colleagues, elected Members, senior officers and external stakeholders. Experience of organising meetings, preparing agendas and taking accurate minutes. Good IT skills with experience of Microsoft Office applications and database management systems. Ability to work accurately, maintain confidentiality and demonstrate attention to detail. Ability to work independently while contributing positively as part of a team. Desirable Experience of using Mod.Gov or similar committee management systems. Knowledge of Freedom of Information, Subject Access Requests and information governance processes. Experience of supporting civic and ceremonial events. Experience of working with elected Members and senior leaders. Working Arrangements The post holder will normally work standard office hours but will be required to attend a limited number of evening and weekend civic or ceremonial events throughout the year. Flexibility will be required to support the operational needs of the service.
Aug 13, 2026
Seasonal
Specialist Support Officer Department Legal and Democracy Support Team Job Purpose The Specialist Support Officer provides specialist administrative and clerical support to the Legal and Democracy Support Team, ensuring the efficient delivery of legal, democratic, civic and member support services. The post holder plays a key role in supporting the smooth operation of the service by coordinating meetings, managing information systems, supporting elected Members, and providing administrative support for civic and ceremonial activities. The role has a specialist focus on civic and member support, working closely with the Mayor, Deputy Mayor and elected Members to coordinate civic engagements, meetings and communications. The post holder will also support wider Legal and Democratic Services functions, including information governance, elections and committee administration, as required. The role requires flexibility to attend a limited number of civic and ceremonial events outside normal working hours throughout the year. Person Specification Essential Knowledge, Skills and Experience Demonstrable experience of providing administrative support within a busy office environment. Experience of office procedures, administrative systems and record management. Experience of responding professionally to enquiries by telephone, email and face-to-face. Experience of working within Legal Services, Democratic Services, Local Government, Elections or a similar public sector environment. Excellent organisational and time management skills with the ability to prioritise competing workloads and meet deadlines. Strong written and verbal communication skills with the ability to communicate effectively with colleagues, elected Members, senior officers and external stakeholders. Experience of organising meetings, preparing agendas and taking accurate minutes. Good IT skills with experience of Microsoft Office applications and database management systems. Ability to work accurately, maintain confidentiality and demonstrate attention to detail. Ability to work independently while contributing positively as part of a team. Desirable Experience of using Mod.Gov or similar committee management systems. Knowledge of Freedom of Information, Subject Access Requests and information governance processes. Experience of supporting civic and ceremonial events. Experience of working with elected Members and senior leaders. Working Arrangements The post holder will normally work standard office hours but will be required to attend a limited number of evening and weekend civic or ceremonial events throughout the year. Flexibility will be required to support the operational needs of the service.
Service Support & Help Desk Officer Location: Hybrid (Sheffield Centre + Remote) Contract: Interim Hours: 37 hours per week, Monday-Friday, 9am-5pm (Flexible) Pay: £13.69 per hour PAYE Join our client in their City Futures team as a Service Support & Help Desk Officer. This role is ideal for someone proactive and detail-oriented, ready to act as the first point of contact for property-related enquiries, supporting the management of commercial estates and surplus assets. Day-to-day of the role: Handle and respond to incoming enquiries via email, phone, and online systems. Act as the first point of contact for property and land-related queries. Triage and assess requests, extracting key information. Log, track, and allocate enquiries to the appropriate teams. Maintain accurate records across internal systems. Support the reduction of enquiry backlogs. Provide general coordination and administrative support. Required Skills & Qualifications: Strong organisational and coordination skills. Excellent attention to detail and accuracy. Ability to manage and prioritise a high volume of enquiries. Confident using IT systems and databases. Strong communication skills. Desirable: Experience in a help desk, service desk, or coordination role. Background in property, estates, or facilities management. Benefits: Hybrid working model with a minimum of 1 day per week in the Sheffield office. Option for additional office-based working if preferred. Full training and support provided. Opportunity to join a well-established, income-generating service. Strong development potential within the team. Possibility of contract extension or permanent opportunities. To apply for the Service Support & Help Desk Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Aug 13, 2026
Seasonal
Service Support & Help Desk Officer Location: Hybrid (Sheffield Centre + Remote) Contract: Interim Hours: 37 hours per week, Monday-Friday, 9am-5pm (Flexible) Pay: £13.69 per hour PAYE Join our client in their City Futures team as a Service Support & Help Desk Officer. This role is ideal for someone proactive and detail-oriented, ready to act as the first point of contact for property-related enquiries, supporting the management of commercial estates and surplus assets. Day-to-day of the role: Handle and respond to incoming enquiries via email, phone, and online systems. Act as the first point of contact for property and land-related queries. Triage and assess requests, extracting key information. Log, track, and allocate enquiries to the appropriate teams. Maintain accurate records across internal systems. Support the reduction of enquiry backlogs. Provide general coordination and administrative support. Required Skills & Qualifications: Strong organisational and coordination skills. Excellent attention to detail and accuracy. Ability to manage and prioritise a high volume of enquiries. Confident using IT systems and databases. Strong communication skills. Desirable: Experience in a help desk, service desk, or coordination role. Background in property, estates, or facilities management. Benefits: Hybrid working model with a minimum of 1 day per week in the Sheffield office. Option for additional office-based working if preferred. Full training and support provided. Opportunity to join a well-established, income-generating service. Strong development potential within the team. Possibility of contract extension or permanent opportunities. To apply for the Service Support & Help Desk Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Social Care Systems Development Specialist IT Bexleyheath Contract £450 per day limited paid via umbrella company inside IR35 Our client is looking for an experienced Social Care Systems Development Specialist IT Likely 2 days office 2 days remote This is a number of roles we are currently recruiting for please visit our website for more opportunities. Liquid Logic development officer. A Social Care Systems Development Specialist - IT designs, who can configure, and optimizes digital platforms and software used in adult and children's social care . Bridge the gap between social work practice and information technology by managing electronic case management systems, improving data integration, and ensuring compliance with regulatory standards. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Aug 13, 2026
Contractor
Social Care Systems Development Specialist IT Bexleyheath Contract £450 per day limited paid via umbrella company inside IR35 Our client is looking for an experienced Social Care Systems Development Specialist IT Likely 2 days office 2 days remote This is a number of roles we are currently recruiting for please visit our website for more opportunities. Liquid Logic development officer. A Social Care Systems Development Specialist - IT designs, who can configure, and optimizes digital platforms and software used in adult and children's social care . Bridge the gap between social work practice and information technology by managing electronic case management systems, improving data integration, and ensuring compliance with regulatory standards. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Information Security Engineer Ampthill, Bedfordshire, UK (phone number removed) p/a with BUPA, bonus, 4 day work week Reporting to the EMEA Information Security Officer, the Information Security Engineer will be responsible for the security engineering, accreditation, and lifecycle assurance of classified and sensitive IT systems. The role will support the design, implementation, operation, and continuous improvement of secure IT environments, ensuring compliance with UK Government, MoD, and Lockheed Martin security requirements. The successful candidate will work closely with programme teams, architects, infrastructure engineers, accrediting authorities, and information assurance stakeholders to ensure security is embedded throughout the system lifecycle. Key Responsibilities: Lead the implementation of Secure by Design principles across classified IT systems and projects Provide security engineering expertise throughout the system development and operational lifecycle, ensuring security requirements are identified and implemented from concept through disposal. Conduct security architecture reviews, threat assessments, and technical risk analysis for classified environments. Support the development and maintenance of system security documentation, security architectures, and security operating procedures. Lead and coordinate system accreditation activities for classified and sensitive systems. Develop and maintain accreditation artefacts including Risk Management and Accreditation Documentation Sets (RMADS), Security Cases, Security Management Plans, and supporting evidence. Work with Accreditors, Security Controllers, and customer security representatives to obtain and maintain Authority to Operate (ATO) approvals. Ensure continued compliance with applicable regulatory, contractual, and customer security requirements throughout system operation. Identify, assess, and mitigate cybersecurity risks within classified IT environments. Conduct security assessments, vulnerability reviews, and compliance audits against corporate and government security standards. Support risk treatment planning and remediation activities. Ensure alignment with NCSC, MoD, JSP, NIST, and Lockheed Martin security policies and standards where applicable. Support incident response investigations affecting classified systems. Assist with vulnerability management, patch management, and security monitoring activities. Participate in security reviews and technical investigations to identify root causes and corrective actions. Provide technical guidance to system administrators and engineering teams on security controls and best practices. Collaborate with programme managers, solution architects, IT teams, information assurance practitioners, and customer representatives. Provide security guidance to project teams during system design, implementation, and operational support phases. Support customer and regulatory audits and inspections. Required skills, qualifications and experience Strong understanding of Microsoft Windows Server, Linux operating systems, virtualisation technologies, and enterprise networking. Experience securing classified, air-gapped, or highly regulated IT environments. Knowledge of cloud security principles including AWS, IaaS, and PaaS technologies where applicable. Familiarity with security technologies including endpoint protection, SIEM, vulnerability management, encryption, and identity management solutions Demonstrable experience applying Secure by Design principles in complex IT systems and programmes. Experience conducting security architecture reviews, threat modelling, and risk assessments. Strong understanding of system hardening, security controls implementation, and security testing methodologies. Experience supporting system engineering and security requirements management within regulated environments. Accreditation & ATO Experience Proven experience developing accreditation evidence and security assurance documentation. Experience obtaining and maintaining Authority to Operate (ATO) approvals for classified or regulated systems. Knowledge of UK Government and MoD accreditation processes and assurance frameworks. Experience working directly with accrediting authorities, security controllers, or customer assurance organisations. Excellent written and verbal communication skills. Ability to communicate technical security concepts to both technical and non-technical stakeholders. Strong analytical and problem-solving skills. Ability to work independently while supporting multiple programmes and stakeholders. CISSP, CISM, or equivalent Information Assurance certification. Degree in Cyber Security, Information Security, Computer Science, Engineering, or a related discipline. Experience within Defence, Aerospace, Government, or National Security sectors. Disclaimer: This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Aug 13, 2026
Full time
Information Security Engineer Ampthill, Bedfordshire, UK (phone number removed) p/a with BUPA, bonus, 4 day work week Reporting to the EMEA Information Security Officer, the Information Security Engineer will be responsible for the security engineering, accreditation, and lifecycle assurance of classified and sensitive IT systems. The role will support the design, implementation, operation, and continuous improvement of secure IT environments, ensuring compliance with UK Government, MoD, and Lockheed Martin security requirements. The successful candidate will work closely with programme teams, architects, infrastructure engineers, accrediting authorities, and information assurance stakeholders to ensure security is embedded throughout the system lifecycle. Key Responsibilities: Lead the implementation of Secure by Design principles across classified IT systems and projects Provide security engineering expertise throughout the system development and operational lifecycle, ensuring security requirements are identified and implemented from concept through disposal. Conduct security architecture reviews, threat assessments, and technical risk analysis for classified environments. Support the development and maintenance of system security documentation, security architectures, and security operating procedures. Lead and coordinate system accreditation activities for classified and sensitive systems. Develop and maintain accreditation artefacts including Risk Management and Accreditation Documentation Sets (RMADS), Security Cases, Security Management Plans, and supporting evidence. Work with Accreditors, Security Controllers, and customer security representatives to obtain and maintain Authority to Operate (ATO) approvals. Ensure continued compliance with applicable regulatory, contractual, and customer security requirements throughout system operation. Identify, assess, and mitigate cybersecurity risks within classified IT environments. Conduct security assessments, vulnerability reviews, and compliance audits against corporate and government security standards. Support risk treatment planning and remediation activities. Ensure alignment with NCSC, MoD, JSP, NIST, and Lockheed Martin security policies and standards where applicable. Support incident response investigations affecting classified systems. Assist with vulnerability management, patch management, and security monitoring activities. Participate in security reviews and technical investigations to identify root causes and corrective actions. Provide technical guidance to system administrators and engineering teams on security controls and best practices. Collaborate with programme managers, solution architects, IT teams, information assurance practitioners, and customer representatives. Provide security guidance to project teams during system design, implementation, and operational support phases. Support customer and regulatory audits and inspections. Required skills, qualifications and experience Strong understanding of Microsoft Windows Server, Linux operating systems, virtualisation technologies, and enterprise networking. Experience securing classified, air-gapped, or highly regulated IT environments. Knowledge of cloud security principles including AWS, IaaS, and PaaS technologies where applicable. Familiarity with security technologies including endpoint protection, SIEM, vulnerability management, encryption, and identity management solutions Demonstrable experience applying Secure by Design principles in complex IT systems and programmes. Experience conducting security architecture reviews, threat modelling, and risk assessments. Strong understanding of system hardening, security controls implementation, and security testing methodologies. Experience supporting system engineering and security requirements management within regulated environments. Accreditation & ATO Experience Proven experience developing accreditation evidence and security assurance documentation. Experience obtaining and maintaining Authority to Operate (ATO) approvals for classified or regulated systems. Knowledge of UK Government and MoD accreditation processes and assurance frameworks. Experience working directly with accrediting authorities, security controllers, or customer assurance organisations. Excellent written and verbal communication skills. Ability to communicate technical security concepts to both technical and non-technical stakeholders. Strong analytical and problem-solving skills. Ability to work independently while supporting multiple programmes and stakeholders. CISSP, CISM, or equivalent Information Assurance certification. Degree in Cyber Security, Information Security, Computer Science, Engineering, or a related discipline. Experience within Defence, Aerospace, Government, or National Security sectors. Disclaimer: This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Resident Engagement Team Leader required for an initial contract until the end of March 2027, to lead on developing and delivering resident engagement , managing a small team of 3. Working 37 hours a week, Monday - Friday, the salary will be 40,777 . Candidates applying for this role must have extremely confident communication skills, and a passion to drive and deliver engagement with residents . Social housing knowledge is beneficial, however engagement, conflict resolution and the genuine ability to turn a negative situation into a positive, finding alternatives for residents is far more valuable. Duties: Lead Stop Social Housing Stigma Campaign Develop and report resident engagement outcomes Organise a large annual event, gathering resident feedback to drive service improvements Develop meaningful performance metrics reported by residents to monitor and guide service improvements Conduct data analysis based on resident feedback, identifying trends and opportunities to enhance and inform decisions Oversee resident engagement events and activities to include the planning and delivery of engagement events and activities across housing stock , including general needs, sheltered , and temporary accommodations Develop and implement strategies to engage underrepresented resident groups Line-manage Resident Engagement Officers and Assistants Provide residents with transparent information on organisation performance, empowering them to challenge, scrutinise, and influence service improvements in line with the Consumer Standards Coordinate with the communications team to promote resident engagement activities through social media and other channels, ensuring effective outreach and participation Benefits: 40,777 annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Experience supervising, developing and motivating a team Experience setting and monitoring performance targets Experience delivering employee training Self-motivated, pro-active, empathetic, resilient, creative Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Desirable experience: Experience delivering resident training Comprehensive understanding and experience of local authority, social housing resident engagement services Experience working in social housing resident engagement services An understanding of national resident empowerment and engagement and housing policy and practice Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Aug 13, 2026
Contractor
Resident Engagement Team Leader required for an initial contract until the end of March 2027, to lead on developing and delivering resident engagement , managing a small team of 3. Working 37 hours a week, Monday - Friday, the salary will be 40,777 . Candidates applying for this role must have extremely confident communication skills, and a passion to drive and deliver engagement with residents . Social housing knowledge is beneficial, however engagement, conflict resolution and the genuine ability to turn a negative situation into a positive, finding alternatives for residents is far more valuable. Duties: Lead Stop Social Housing Stigma Campaign Develop and report resident engagement outcomes Organise a large annual event, gathering resident feedback to drive service improvements Develop meaningful performance metrics reported by residents to monitor and guide service improvements Conduct data analysis based on resident feedback, identifying trends and opportunities to enhance and inform decisions Oversee resident engagement events and activities to include the planning and delivery of engagement events and activities across housing stock , including general needs, sheltered , and temporary accommodations Develop and implement strategies to engage underrepresented resident groups Line-manage Resident Engagement Officers and Assistants Provide residents with transparent information on organisation performance, empowering them to challenge, scrutinise, and influence service improvements in line with the Consumer Standards Coordinate with the communications team to promote resident engagement activities through social media and other channels, ensuring effective outreach and participation Benefits: 40,777 annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Experience supervising, developing and motivating a team Experience setting and monitoring performance targets Experience delivering employee training Self-motivated, pro-active, empathetic, resilient, creative Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Desirable experience: Experience delivering resident training Comprehensive understanding and experience of local authority, social housing resident engagement services Experience working in social housing resident engagement services An understanding of national resident empowerment and engagement and housing policy and practice Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Chief Marketing Officer B2C - Perm London (hybrid) - £180K- £240K DOE + bonus Our client is a rapidly growing B2C international group with a portfolio across multiple global markets With an ambitious vision , the organisation is now seeking an exceptional Chief Marketing Officer to lead its global marketing and communications strategy. This is a highly influential Group-level position for a commercially minded, digitally fluent marketing leader who can combine brand, creative, performance marketing, communications and growth. You will shape the global Group marketing agenda while working closely with senior executives and marketing leaders across individual markets. The Role As Chief Marketing Officer, you will define and deliver the overarching marketing and brand strategy, ensuring a strong and consistent global proposition while allowing individual markets to adapt to local audiences. You will lead a global marketing and communications function and act as a key strategic partner to the executive leadership team, supporting growth, customer acquisition , market expansion and reputation. Key responsibilities Develop and deliver a group-wide brand and marketing strategy across a diverse international portfolio. Partner with individual brands to translate group strategy into customers acquisition and revenue growth. Lead digital, performance marketing, creative and marketing operations across the group. Drive exceptional brand storytelling and creative output across multiple channels and markets. Lead, inspire and develop a large, international and culturally diverse marketing team. Oversee global communications, PR, internal communications and executive positioning. Lead communications and reputation management during complex or high-profile situations. Champion marketing innovation, data-led decision making and continuous optimisation. Work closely with senior leadership on growth opportunities, market entry and new programme launches. Build strong relationships across internal facing teams. Manage relationships with agencies, media, external partners and industry stakeholders. Own significant marketing budgets, ensuring strong ROI and commercial accountability. Use customer, market and campaign data to identify opportunities and optimise performance. Develop talent, succession planning and capability across the wider marketing and communications function. About You We are looking for a proven senior marketing leader who thrives in complex, international and multi-brand environments. You will ideally bring: 10 years' senior B2C marketing leadership experience , from a complex global organisation. A strong track record of developing and managing multi-brand strategies across international markets. Experience operating at Group, C-suite or equivalent senior leadership level. A strong blend of brand, digital, performance and commercial marketing expertise. Experience leading large, international and cross-cultural teams. A creative mindset with a proven ability to develop compelling brand propositions, campaigns and storytelling. Significant experience across communications, PR, media relations, crisis communications and executive communications. Strong understanding of CRM, marketing automation, analytics and digital optimisation. Exceptional stakeholder management skills and the ability to influence at executive and board level. Strong commercial judgement and the ability to connect marketing investment with measurable business outcomes. A degree in Marketing, Business or a related discipline; postgraduate qualifications/MBA would be advantageous. Why Join? This is an opportunity to join an ambitious, international organisation set on market disruption. You will have the opportunity to: Shape the marketing strategy of a substantial international group. Lead transformation across a complex multi-brand environment. Work with senior executives and leaders across multiple countries. Influence both global brand direction and commercial growth. Lead a talented international marketing and communications function. Make a genuine impact on an organisation focused on improving lives.
Aug 13, 2026
Full time
Chief Marketing Officer B2C - Perm London (hybrid) - £180K- £240K DOE + bonus Our client is a rapidly growing B2C international group with a portfolio across multiple global markets With an ambitious vision , the organisation is now seeking an exceptional Chief Marketing Officer to lead its global marketing and communications strategy. This is a highly influential Group-level position for a commercially minded, digitally fluent marketing leader who can combine brand, creative, performance marketing, communications and growth. You will shape the global Group marketing agenda while working closely with senior executives and marketing leaders across individual markets. The Role As Chief Marketing Officer, you will define and deliver the overarching marketing and brand strategy, ensuring a strong and consistent global proposition while allowing individual markets to adapt to local audiences. You will lead a global marketing and communications function and act as a key strategic partner to the executive leadership team, supporting growth, customer acquisition , market expansion and reputation. Key responsibilities Develop and deliver a group-wide brand and marketing strategy across a diverse international portfolio. Partner with individual brands to translate group strategy into customers acquisition and revenue growth. Lead digital, performance marketing, creative and marketing operations across the group. Drive exceptional brand storytelling and creative output across multiple channels and markets. Lead, inspire and develop a large, international and culturally diverse marketing team. Oversee global communications, PR, internal communications and executive positioning. Lead communications and reputation management during complex or high-profile situations. Champion marketing innovation, data-led decision making and continuous optimisation. Work closely with senior leadership on growth opportunities, market entry and new programme launches. Build strong relationships across internal facing teams. Manage relationships with agencies, media, external partners and industry stakeholders. Own significant marketing budgets, ensuring strong ROI and commercial accountability. Use customer, market and campaign data to identify opportunities and optimise performance. Develop talent, succession planning and capability across the wider marketing and communications function. About You We are looking for a proven senior marketing leader who thrives in complex, international and multi-brand environments. You will ideally bring: 10 years' senior B2C marketing leadership experience , from a complex global organisation. A strong track record of developing and managing multi-brand strategies across international markets. Experience operating at Group, C-suite or equivalent senior leadership level. A strong blend of brand, digital, performance and commercial marketing expertise. Experience leading large, international and cross-cultural teams. A creative mindset with a proven ability to develop compelling brand propositions, campaigns and storytelling. Significant experience across communications, PR, media relations, crisis communications and executive communications. Strong understanding of CRM, marketing automation, analytics and digital optimisation. Exceptional stakeholder management skills and the ability to influence at executive and board level. Strong commercial judgement and the ability to connect marketing investment with measurable business outcomes. A degree in Marketing, Business or a related discipline; postgraduate qualifications/MBA would be advantageous. Why Join? This is an opportunity to join an ambitious, international organisation set on market disruption. You will have the opportunity to: Shape the marketing strategy of a substantial international group. Lead transformation across a complex multi-brand environment. Work with senior executives and leaders across multiple countries. Influence both global brand direction and commercial growth. Lead a talented international marketing and communications function. Make a genuine impact on an organisation focused on improving lives.
