Are you passionate about delivering exceptional customer service and creating memorable experiences? A dynamic role awaits as a Customer Service Manager at our clients leading leisure centre facility in Swanley, where your skills will shine and your career will flourish. Imagine leading a team dedicated to providing a brilliant first impression and ensuring every customer feels valued. As the face of the centre, your warm welcome and efficient service will boost member engagement and encourage repeat visits, making a real impact on the community. In this role, you will manage a team to deliver outstanding customer service, promoting memberships and activities with enthusiasm. You will oversee the handling of enquiries across various channels, ensuring each interaction is friendly and professional. Maintaining a clean and organised reception and office area will be key, as will ensuring the security of customer data and the integrity of financial transactions. Health and safety are paramount, and you will be responsible for creating a safe environment for both customers and colleagues. Your commitment to ongoing training will ensure you stay informed and skilled, enabling you to provide the best service possible. Flexibility and a willingness to support business operations will be crucial as you contribute to the overall success of the centre. No formal qualifications are required, but excellent communication skills and a friendly, welcoming attitude are essential. This role offers the chance to develop your leadership abilities and make a tangible difference in a vibrant, active community. Take the next step in your career and join a team that values dedication, enthusiasm, and a commitment to excellence. Apply now to become a Customer Service Manager and be part of a supportive environment where your contributions are recognised and rewarded.
Aug 09, 2026
Full time
Are you passionate about delivering exceptional customer service and creating memorable experiences? A dynamic role awaits as a Customer Service Manager at our clients leading leisure centre facility in Swanley, where your skills will shine and your career will flourish. Imagine leading a team dedicated to providing a brilliant first impression and ensuring every customer feels valued. As the face of the centre, your warm welcome and efficient service will boost member engagement and encourage repeat visits, making a real impact on the community. In this role, you will manage a team to deliver outstanding customer service, promoting memberships and activities with enthusiasm. You will oversee the handling of enquiries across various channels, ensuring each interaction is friendly and professional. Maintaining a clean and organised reception and office area will be key, as will ensuring the security of customer data and the integrity of financial transactions. Health and safety are paramount, and you will be responsible for creating a safe environment for both customers and colleagues. Your commitment to ongoing training will ensure you stay informed and skilled, enabling you to provide the best service possible. Flexibility and a willingness to support business operations will be crucial as you contribute to the overall success of the centre. No formal qualifications are required, but excellent communication skills and a friendly, welcoming attitude are essential. This role offers the chance to develop your leadership abilities and make a tangible difference in a vibrant, active community. Take the next step in your career and join a team that values dedication, enthusiasm, and a commitment to excellence. Apply now to become a Customer Service Manager and be part of a supportive environment where your contributions are recognised and rewarded.
Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business? Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers. You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success. Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more. To be successful you should have: a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry a relentless approach to delivering the best operational standards in the industry evidence of optimising sales and performance of a business unit a passion for people, with evidence of coaching, developing, and progressing your team an empathetic and compassionate approach resilience, flexibility, and adaptability, to fit in with our fast-paced environment be willing to work nights and weekends
Aug 09, 2026
Full time
Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business? Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers. You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success. Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more. To be successful you should have: a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry a relentless approach to delivering the best operational standards in the industry evidence of optimising sales and performance of a business unit a passion for people, with evidence of coaching, developing, and progressing your team an empathetic and compassionate approach resilience, flexibility, and adaptability, to fit in with our fast-paced environment be willing to work nights and weekends
National Account Executive - Milton Keynes SF Partners are working with a growing business based in Milton Keynes to recruit a National Account Executive. This is an excellent opportunity for an ambitious account management professional to join a successful and expanding organisation, managing key national accounts while supporting new business growth. Salary and Package £50,000-£60,000 per annum Company car or car allowance Uncapped Commission scheme The Role Reporting to the National Account Manager, you will proactively maximise revenue and profitability across a portfolio of national customers through effective account management. Working closely with the National Account Manager, Sales Manager and Head of Business Development, you will identify and develop new growth opportunities, support new customer acquisition and deliver exceptional customer service using the company's smarter way sales methodology. Key Responsibilities Maximise sales revenue and gross profit across existing national accounts. Develop strong customer relationships to drive growth and retention. Manage customer forecasts and stock to minimise aged and redundant inventory. Support presentations, quotations and proposals for prospective customers. Assist with the onboarding of new customers to ensure a smooth transition. Reduce customer non-conformances through proactive account management. Maintain accurate CRM records, customer activity and sales opportunities. Work collaboratively with internal departments to resolve customer challenges efficiently. Adhere to company systems, processes and sales methodology. Contribute to continuous improvement initiatives across the business. About You The successful candidate will have: Previous experience in account management, national accounts or B2B sales. Strong relationship-building and communication skills. Commercial awareness and the ability to identify growth opportunities. Excellent analytical skills and attention to detail. Good working knowledge of Microsoft Excel, Word, Outlook and PowerPoint. Experience using CRM systems. A proven track record of delivering revenue and margin growth. Strong product and market knowledge. A self-motivated, organised and results-driven approach. Key Performance Indicators Success in this role will be measured by: Achievement or overperformance of revenue and margin targets. Effective delivery of customer engagement plans. Accurate maintenance of CRM and reporting systems. Improvements in customer satisfaction and retention. Benefits Salary exchange pension scheme 23 days' annual leave plus Bank Holidays Additional Non-Contractual Benefits Medicash health cashback plan Life insurance worth two times annual salary Half a day of additional leave for your birthday Catered lunches onsite, currently provided two days per week Free onsite parking with electric vehicle charging points If this role looks of interest please apply today.
Aug 09, 2026
Full time
National Account Executive - Milton Keynes SF Partners are working with a growing business based in Milton Keynes to recruit a National Account Executive. This is an excellent opportunity for an ambitious account management professional to join a successful and expanding organisation, managing key national accounts while supporting new business growth. Salary and Package £50,000-£60,000 per annum Company car or car allowance Uncapped Commission scheme The Role Reporting to the National Account Manager, you will proactively maximise revenue and profitability across a portfolio of national customers through effective account management. Working closely with the National Account Manager, Sales Manager and Head of Business Development, you will identify and develop new growth opportunities, support new customer acquisition and deliver exceptional customer service using the company's smarter way sales methodology. Key Responsibilities Maximise sales revenue and gross profit across existing national accounts. Develop strong customer relationships to drive growth and retention. Manage customer forecasts and stock to minimise aged and redundant inventory. Support presentations, quotations and proposals for prospective customers. Assist with the onboarding of new customers to ensure a smooth transition. Reduce customer non-conformances through proactive account management. Maintain accurate CRM records, customer activity and sales opportunities. Work collaboratively with internal departments to resolve customer challenges efficiently. Adhere to company systems, processes and sales methodology. Contribute to continuous improvement initiatives across the business. About You The successful candidate will have: Previous experience in account management, national accounts or B2B sales. Strong relationship-building and communication skills. Commercial awareness and the ability to identify growth opportunities. Excellent analytical skills and attention to detail. Good working knowledge of Microsoft Excel, Word, Outlook and PowerPoint. Experience using CRM systems. A proven track record of delivering revenue and margin growth. Strong product and market knowledge. A self-motivated, organised and results-driven approach. Key Performance Indicators Success in this role will be measured by: Achievement or overperformance of revenue and margin targets. Effective delivery of customer engagement plans. Accurate maintenance of CRM and reporting systems. Improvements in customer satisfaction and retention. Benefits Salary exchange pension scheme 23 days' annual leave plus Bank Holidays Additional Non-Contractual Benefits Medicash health cashback plan Life insurance worth two times annual salary Half a day of additional leave for your birthday Catered lunches onsite, currently provided two days per week Free onsite parking with electric vehicle charging points If this role looks of interest please apply today.
Regional Manager Fashion & Footwear Competitive Package Zachary Daniels Recruitment has an exciting opportunity to join a forward-thinking fashion and footwear retailer as a Regional Manager. You will manage a mix of stand-alone stores and concessions across the Soth West of Canada. We are looking for an experienced Regional Manager who has the skills and acumen to drive commercial growth, manage operational performance and deliver an amazing customer experience within a fantastic brand. This role is idea for a high performing Country Manager / Divisional Manager / Regional Manager and you will work across a multi-market retail portfolio throughout Alberta and British Columbia. Key Responsibilities As our new Regional Manager, you will execute regional growth strategies to improve revenue, profitability and market penetration across multiple retail formats. Manage full P&L accountability for a portfolio of locations across the region, implementing performance improvement initiatives and driving commercial results. Implement central strategies around trading performance, customer experience to increase sales and revenue The customer journey will be at the heart of everything you do Visibility - as our new Regional Manager you will be visible in your stores and concessions with regular travel required We want someone who can enhance service standards, drive customer loyalty and brand engagement across all consumer touchpoints. What we want in our New Regional Manager: Experience managing across North America A background within Sports and/or fashion Knowledge of working with department stores across Canada is a significant advantage Ability to work with key stakeholders and retail partners Manage a high performing team of cluster/area managers We want you to evidence the ability of driving sales and service standards Demonstrate an ability to develop high-performing teams through coaching, succession planning, and leadership development programmes. This is an amazing role; you will be directly responsible for a high performing area and have a large opportunity to make an impact to drive it even further forward! Apply now for an initial conversation. BH36945
Aug 09, 2026
Full time
Regional Manager Fashion & Footwear Competitive Package Zachary Daniels Recruitment has an exciting opportunity to join a forward-thinking fashion and footwear retailer as a Regional Manager. You will manage a mix of stand-alone stores and concessions across the Soth West of Canada. We are looking for an experienced Regional Manager who has the skills and acumen to drive commercial growth, manage operational performance and deliver an amazing customer experience within a fantastic brand. This role is idea for a high performing Country Manager / Divisional Manager / Regional Manager and you will work across a multi-market retail portfolio throughout Alberta and British Columbia. Key Responsibilities As our new Regional Manager, you will execute regional growth strategies to improve revenue, profitability and market penetration across multiple retail formats. Manage full P&L accountability for a portfolio of locations across the region, implementing performance improvement initiatives and driving commercial results. Implement central strategies around trading performance, customer experience to increase sales and revenue The customer journey will be at the heart of everything you do Visibility - as our new Regional Manager you will be visible in your stores and concessions with regular travel required We want someone who can enhance service standards, drive customer loyalty and brand engagement across all consumer touchpoints. What we want in our New Regional Manager: Experience managing across North America A background within Sports and/or fashion Knowledge of working with department stores across Canada is a significant advantage Ability to work with key stakeholders and retail partners Manage a high performing team of cluster/area managers We want you to evidence the ability of driving sales and service standards Demonstrate an ability to develop high-performing teams through coaching, succession planning, and leadership development programmes. This is an amazing role; you will be directly responsible for a high performing area and have a large opportunity to make an impact to drive it even further forward! Apply now for an initial conversation. BH36945
Project Manager We are easy to do business with We're keen to hear from customer-focused people like you who want to join our Energy team As proud partners with SGN, we are seeking a skilled Project Manager to join us. You will be responsible for leading and developing multiple projects within our energy business unit, as part of the pre-construction phases, covering the development of the working methodology and sequencing. This includes managing feasibility studies, feasibility design, detailed design to allow projects to move successfully into construction. Working alongside team colleagues and other Clancy departments or functions, your role will contribute to the following activities: Manage all designated project work to ensure successful completion in accordance with safety, technical and legislative policies and procedures, as well as delivering in accordance with P6 programme, cost and quality. Undertake site visits and attend kick off meetings for schemes, as well as monitoring progress and provide regular updates to both Clancy SGN. Liaise and coordinate with our clients, senior management and associated stakeholders to meet key programme dates. Execute project execution plans associated with the proposed delivery strategy. Demonstrate visual leadership and promote both Clancy and Client behaviour, maintaining close and proactive working relationships with SGN. Manage and coordinate subcontractors involved and associated with the delivery of the works, ensuring they deliver to time, cost and quality. Closely monitor and collate all existing and found information throughout the pre-construction phase, and ensure that these are captured and handed over to the delivery team following completion of the project. Support estimating team in production of construction programmes, prices, risk registers and initial key CDM / safety documentation. Support consenting teams in production of stakeholder management and consenting plans. Support commercial teams to ensure costs control is maintained throughout the lifecycle of the projects and administration of project commercials are maintained via NEC contracts. We'd love to hear from you if you can demonstrate: Contractual experience (ideally NEC) Gas and Utilities experience Significant technical and practical experience in projects management within the utilities sector. Detailed understanding of the gas industry. Previous experience with working with primavera p6. Previous experience with working with Excel data. Excellent communication skills and an ability to analyse problems and offer solutions. Our Company Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more. We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment. What Next You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do! Benefits In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme. Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate. We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.
Aug 09, 2026
Full time
Project Manager We are easy to do business with We're keen to hear from customer-focused people like you who want to join our Energy team As proud partners with SGN, we are seeking a skilled Project Manager to join us. You will be responsible for leading and developing multiple projects within our energy business unit, as part of the pre-construction phases, covering the development of the working methodology and sequencing. This includes managing feasibility studies, feasibility design, detailed design to allow projects to move successfully into construction. Working alongside team colleagues and other Clancy departments or functions, your role will contribute to the following activities: Manage all designated project work to ensure successful completion in accordance with safety, technical and legislative policies and procedures, as well as delivering in accordance with P6 programme, cost and quality. Undertake site visits and attend kick off meetings for schemes, as well as monitoring progress and provide regular updates to both Clancy SGN. Liaise and coordinate with our clients, senior management and associated stakeholders to meet key programme dates. Execute project execution plans associated with the proposed delivery strategy. Demonstrate visual leadership and promote both Clancy and Client behaviour, maintaining close and proactive working relationships with SGN. Manage and coordinate subcontractors involved and associated with the delivery of the works, ensuring they deliver to time, cost and quality. Closely monitor and collate all existing and found information throughout the pre-construction phase, and ensure that these are captured and handed over to the delivery team following completion of the project. Support estimating team in production of construction programmes, prices, risk registers and initial key CDM / safety documentation. Support consenting teams in production of stakeholder management and consenting plans. Support commercial teams to ensure costs control is maintained throughout the lifecycle of the projects and administration of project commercials are maintained via NEC contracts. We'd love to hear from you if you can demonstrate: Contractual experience (ideally NEC) Gas and Utilities experience Significant technical and practical experience in projects management within the utilities sector. Detailed understanding of the gas industry. Previous experience with working with primavera p6. Previous experience with working with Excel data. Excellent communication skills and an ability to analyse problems and offer solutions. Our Company Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more. We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment. What Next You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do! Benefits In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme. Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate. We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.
ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080.48 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680.48 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Aug 09, 2026
Full time
ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080.48 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680.48 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Jonathan Lee Recruitment Ltd
Hindlip, Worcestershire
Area Sales Manager - Europe Office based from their manufacturing site in Worcester and reporting to the National Distributor Senior Sales Manager, the Area Sales Manager - Europe supports the continued strategic development of the company's market share penetration across the National Distributor regions including Spain, Finland, Sweden, Norway, Portugal and Greece. The successful candidate would be required to undertake both UK and overseas travel in support of the role. With a strength of knowledge around machine tool and/or laser machinery industry including technical awareness, the Area Sales Manager - Europe has the following responsibilities: Account and Distributor Support Manage national distributor accounts and provide support through a range of communication channels. Support national distributors across all commercial and technical activities. Maintain and update CRM records for all national distributor accounts. Sales Strategy and Business Development On a 'cradle to grave' customer and sales engagement basis, work with national distributor management to develop sales strategies that deliver strategic targets and strengthen business performance across the assigned territories. Visit distributors and end customers to build strong relationships and support order closure. Provide quotation support, as well as review and process orders in line with defined procedures. Represent the organisation at national and international exhibitions across the territory. Collaboration, Visits, and Compliance Arrange and host distributor and customer visits to the Worcester facilities as required. Provide the organisation with customer feedback and product requirements. Ensure all distributors within the national distributor territory understand and comply fully with export requirements. Build strong working relationships with factories and Product Groups across the company's worldwide network. Person Specification: Essential Criteria Industry Knowledge and Commercial Skills Experience in the machine tool and/or laser machinery industry Strong commercial awareness and business acumen Price negotiation skills, including coordinating support from internal stakeholders Communication and Relationship Management A personable and professional approach, with the ability to build rapport with clients from a wide range of backgrounds and cultures. Proven ability to communicate effectively with senior management, external partners, and internal teams on both technical and commercial matters. Ability to work independently and maintain a high level of productivity with minimal supervision. Flexibility to adapt to changing business needs. Exceptional organisational skills. Willingness to travel internationally - European language skills would be beneficial. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Aug 09, 2026
Full time
Area Sales Manager - Europe Office based from their manufacturing site in Worcester and reporting to the National Distributor Senior Sales Manager, the Area Sales Manager - Europe supports the continued strategic development of the company's market share penetration across the National Distributor regions including Spain, Finland, Sweden, Norway, Portugal and Greece. The successful candidate would be required to undertake both UK and overseas travel in support of the role. With a strength of knowledge around machine tool and/or laser machinery industry including technical awareness, the Area Sales Manager - Europe has the following responsibilities: Account and Distributor Support Manage national distributor accounts and provide support through a range of communication channels. Support national distributors across all commercial and technical activities. Maintain and update CRM records for all national distributor accounts. Sales Strategy and Business Development On a 'cradle to grave' customer and sales engagement basis, work with national distributor management to develop sales strategies that deliver strategic targets and strengthen business performance across the assigned territories. Visit distributors and end customers to build strong relationships and support order closure. Provide quotation support, as well as review and process orders in line with defined procedures. Represent the organisation at national and international exhibitions across the territory. Collaboration, Visits, and Compliance Arrange and host distributor and customer visits to the Worcester facilities as required. Provide the organisation with customer feedback and product requirements. Ensure all distributors within the national distributor territory understand and comply fully with export requirements. Build strong working relationships with factories and Product Groups across the company's worldwide network. Person Specification: Essential Criteria Industry Knowledge and Commercial Skills Experience in the machine tool and/or laser machinery industry Strong commercial awareness and business acumen Price negotiation skills, including coordinating support from internal stakeholders Communication and Relationship Management A personable and professional approach, with the ability to build rapport with clients from a wide range of backgrounds and cultures. Proven ability to communicate effectively with senior management, external partners, and internal teams on both technical and commercial matters. Ability to work independently and maintain a high level of productivity with minimal supervision. Flexibility to adapt to changing business needs. Exceptional organisational skills. Willingness to travel internationally - European language skills would be beneficial. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Trade Compliance Coordinator Salary: Negotiable depending on experience Location: Heathrow Area Position: Permanent, Full Time Start Date: ASAP About the Role: Due to continued global growth, our client is seeking a Trade Compliance Coordinator to join their Heathrow team. This is an excellent opportunity to join a well-established international freight forwarding and logistics organisation with strong family values and a long-standing reputation within the industry. What you'll do: As Trade Compliance Coordinator you will support key account trade compliance functions with KPI and product reporting. Main Responsibilities: Ensure all Trade Compliance reports and KPIs are completed accurately and within deadlines Determine correct tariff classifications for supported brands moving from the EU Issue UK-specific import guidance to the business Liaise with HMRC and assist with maintenance of customs procedures Complete Import, Export, Transit, ICS and ENS declarations in line with regulations Audit and monitor entries to ensure compliance with import/export legislation Maintenance of the CITES portal, uploading Import and Re-Export CITES certificates Create and maintain written procedures and SOPs Implement and improve new efficiencies in client workflow in conjunction with line manager Report sales leads to the Line Manager for distribution to the Sales Team Complete ad-hoc and spot checks on entries and submit reports to line manager and Head of Department weekly Maintain excellent relationships with customers and internal departments What you need: Experience within customs or trade compliance in a large organisation or brokerage environment In-depth understanding of UK & EU customs regulations and documentation Knowledge of CITES import/export permits (desirable) Strong understanding of commodity codes, incoterms, valuation and preference Intermediate to strong Excel skills Excellent communication skills across all levels Strong organisational skills with high attention to detail Ability to work independently and as part of a team Proactive, deadline-driven and comfortable in a busy environment Why you'll love this role: 20 days annual leave plus Public Holidays and loyalty days (up to 5 additional days) Yearly pension review Employee Assistance Programme (including immediate family members) Employee discounts platform (groceries, holidays, wellness, sports and more) Death in Service (3x salary) after 6 months Private Medical Scheme eligibility after 1 year Enhanced pension contributions (9%) after 1 year How to apply: If you have relevant experience, please get in touch today. You can also refer someone suitable. E: T: If you'd like to know more about this Trade Compliance Coordinator role, or know someone suitable, please share this advert or send us their details. Successful referrals qualify for our candidate referral scheme. Red Recruit specialise in Shipping & Logistics, Removals & Storage, Relocations and Fine Art recruitment, with opportunities across all levels. Not all roles are advertised, so feel free to send us your CV in confidence or call us directly. Customs Compliance Coordinator, Trade Compliance Specialist, Customs Entry Clerk, Import Export Compliance Officer, Customs Brokerage Coordinator.
Aug 09, 2026
Full time
Trade Compliance Coordinator Salary: Negotiable depending on experience Location: Heathrow Area Position: Permanent, Full Time Start Date: ASAP About the Role: Due to continued global growth, our client is seeking a Trade Compliance Coordinator to join their Heathrow team. This is an excellent opportunity to join a well-established international freight forwarding and logistics organisation with strong family values and a long-standing reputation within the industry. What you'll do: As Trade Compliance Coordinator you will support key account trade compliance functions with KPI and product reporting. Main Responsibilities: Ensure all Trade Compliance reports and KPIs are completed accurately and within deadlines Determine correct tariff classifications for supported brands moving from the EU Issue UK-specific import guidance to the business Liaise with HMRC and assist with maintenance of customs procedures Complete Import, Export, Transit, ICS and ENS declarations in line with regulations Audit and monitor entries to ensure compliance with import/export legislation Maintenance of the CITES portal, uploading Import and Re-Export CITES certificates Create and maintain written procedures and SOPs Implement and improve new efficiencies in client workflow in conjunction with line manager Report sales leads to the Line Manager for distribution to the Sales Team Complete ad-hoc and spot checks on entries and submit reports to line manager and Head of Department weekly Maintain excellent relationships with customers and internal departments What you need: Experience within customs or trade compliance in a large organisation or brokerage environment In-depth understanding of UK & EU customs regulations and documentation Knowledge of CITES import/export permits (desirable) Strong understanding of commodity codes, incoterms, valuation and preference Intermediate to strong Excel skills Excellent communication skills across all levels Strong organisational skills with high attention to detail Ability to work independently and as part of a team Proactive, deadline-driven and comfortable in a busy environment Why you'll love this role: 20 days annual leave plus Public Holidays and loyalty days (up to 5 additional days) Yearly pension review Employee Assistance Programme (including immediate family members) Employee discounts platform (groceries, holidays, wellness, sports and more) Death in Service (3x salary) after 6 months Private Medical Scheme eligibility after 1 year Enhanced pension contributions (9%) after 1 year How to apply: If you have relevant experience, please get in touch today. You can also refer someone suitable. E: T: If you'd like to know more about this Trade Compliance Coordinator role, or know someone suitable, please share this advert or send us their details. Successful referrals qualify for our candidate referral scheme. Red Recruit specialise in Shipping & Logistics, Removals & Storage, Relocations and Fine Art recruitment, with opportunities across all levels. Not all roles are advertised, so feel free to send us your CV in confidence or call us directly. Customs Compliance Coordinator, Trade Compliance Specialist, Customs Entry Clerk, Import Export Compliance Officer, Customs Brokerage Coordinator.
Job Title: Account Manager Salary: Up to £45,000 base + Bonus + Benefits Location: Midlands or North of England Work Type: Permanent Role WeDo is partnering with an established UK technology services business to recruit an experienced Account Manager.The organisation supports customers across Microsoft Cloud, Managed Services and Professional Services and has built a strong reputation for long-term customer partnerships and service delivery.You will take ownership of an existing customer portfolio, focusing on retention, relationship development and commercial growth through cross-sell and up-sell opportunities.This role requires previous experience working within the IT channel. Candidates without channel experience will not be considered. Responsibilities Manage and develop a portfolio of existing customer accounts Build trusted relationships with key customer stakeholders Drive retention and long-term customer satisfaction Identify and convert cross-sell and up-sell opportunities Conduct regular account reviews and develop account growth plans Work closely with technical, sales and delivery teams Maintain accurate pipeline, forecasting and account information within CRM Ensure customers receive a consistent and commercially valuable service Required Skills Previous experience working within the IT channel is essential Applications without channel experience will not be considered Proven experience in Account Management, Customer Success or Client Management Strong track record of customer retention, cross-selling and up-selling Experience selling or managing IT services, managed services, cloud solutions or Microsoft technologies Strong commercial awareness and stakeholder management skills Excellent communication and relationship-building ability Experience working with vendors, partners, distributors, resellers or MSPs Full UK driving licence Why Should I Apply? This is an opportunity to join an established technology business that is continuing to grow its customer base and services portfolio.You will inherit existing relationships rather than joining a purely new business environment, giving you the opportunity to build meaningful customer partnerships and generate growth through a consultative approach.The business offers long-term career development, strong internal support and exposure to a broad range of cloud, managed and professional services solutions. Interested? Apply for the role today or send your CV to
Aug 09, 2026
Full time
Job Title: Account Manager Salary: Up to £45,000 base + Bonus + Benefits Location: Midlands or North of England Work Type: Permanent Role WeDo is partnering with an established UK technology services business to recruit an experienced Account Manager.The organisation supports customers across Microsoft Cloud, Managed Services and Professional Services and has built a strong reputation for long-term customer partnerships and service delivery.You will take ownership of an existing customer portfolio, focusing on retention, relationship development and commercial growth through cross-sell and up-sell opportunities.This role requires previous experience working within the IT channel. Candidates without channel experience will not be considered. Responsibilities Manage and develop a portfolio of existing customer accounts Build trusted relationships with key customer stakeholders Drive retention and long-term customer satisfaction Identify and convert cross-sell and up-sell opportunities Conduct regular account reviews and develop account growth plans Work closely with technical, sales and delivery teams Maintain accurate pipeline, forecasting and account information within CRM Ensure customers receive a consistent and commercially valuable service Required Skills Previous experience working within the IT channel is essential Applications without channel experience will not be considered Proven experience in Account Management, Customer Success or Client Management Strong track record of customer retention, cross-selling and up-selling Experience selling or managing IT services, managed services, cloud solutions or Microsoft technologies Strong commercial awareness and stakeholder management skills Excellent communication and relationship-building ability Experience working with vendors, partners, distributors, resellers or MSPs Full UK driving licence Why Should I Apply? This is an opportunity to join an established technology business that is continuing to grow its customer base and services portfolio.You will inherit existing relationships rather than joining a purely new business environment, giving you the opportunity to build meaningful customer partnerships and generate growth through a consultative approach.The business offers long-term career development, strong internal support and exposure to a broad range of cloud, managed and professional services solutions. Interested? Apply for the role today or send your CV to
Senior National Account Manager: circa 60k & car allowance & bonus Are you ready to take the next step in your career and become a part of a dynamic business that prides itself on an exceptional culture and unwavering values? If so, maybe this exciting Senior National Account Manager role is for you. Our client isn't just a company; they're a close-knit family. Their journey began with a passion for providing the freshest food to their customers while upholding strong values of integrity, teamwork, and community engagement. Culture remains at the heart of everything they do and having witnessed remarkable growth over the years they are looking to further strengthen the commercial team with the addition of a SNAM. The Role: As a Senior National Account Manager, you will be at the forefront of our clients continued expansion, shaping the future of their business. Your responsibilities will encompass: - Client Relationships: Cultivate and nurture key relationships with national accounts, serving as their trusted advisor and advocate. - Strategic Growth: Develop and execute innovative sales strategies to drive growth while aligning with our core values. - Sustainability Focus: Collaborate with our sustainability team to integrate eco-conscious practices into client partnerships, advancing our commitment to a greener future. -Multi-Site Coordination: Manage relationships and logistics across multiple sites, ensuring seamless operations and consistent customer satisfaction. To thrive in this role, you should possess: - Proven Expertise: A demonstrated track record in national account management, showcasing your ability to navigate complex relationships. - Values-Aligned: A strong alignment with our company values, including a passion for sustainability, community engagement, and delivering quality fresh produce. - Strategic Vision: The capacity to envision and implement strategic plans that foster growth while upholding our culture and values. - Team Player: A collaborative spirit, valuing teamwork and cooperation in achieving shared goals. What's In It for You? - Competitive Compensation: Enjoy a competitive salary and bonus structure that reflects your contributions to our ongoing success. - Cultural Harmony: Experience a supportive and inclusive culture that treats you like family and values your well-being. - Sustainability and Charity: Be part of a company that's making a positive impact on the environment and society through sustainable practices and charitable endeavours. - Growth Opportunities: Join us during this exciting phase of significant growth and contribute to shaping our future. If you're excited about the prospect of joining a family business that prioritizes culture, sustainability, charity, fresh produce, multi-site operations, and growth, we encourage you to apply. Mandeville is acting as an Employment Agency in relation to this vacancy.
Aug 09, 2026
Full time
Senior National Account Manager: circa 60k & car allowance & bonus Are you ready to take the next step in your career and become a part of a dynamic business that prides itself on an exceptional culture and unwavering values? If so, maybe this exciting Senior National Account Manager role is for you. Our client isn't just a company; they're a close-knit family. Their journey began with a passion for providing the freshest food to their customers while upholding strong values of integrity, teamwork, and community engagement. Culture remains at the heart of everything they do and having witnessed remarkable growth over the years they are looking to further strengthen the commercial team with the addition of a SNAM. The Role: As a Senior National Account Manager, you will be at the forefront of our clients continued expansion, shaping the future of their business. Your responsibilities will encompass: - Client Relationships: Cultivate and nurture key relationships with national accounts, serving as their trusted advisor and advocate. - Strategic Growth: Develop and execute innovative sales strategies to drive growth while aligning with our core values. - Sustainability Focus: Collaborate with our sustainability team to integrate eco-conscious practices into client partnerships, advancing our commitment to a greener future. -Multi-Site Coordination: Manage relationships and logistics across multiple sites, ensuring seamless operations and consistent customer satisfaction. To thrive in this role, you should possess: - Proven Expertise: A demonstrated track record in national account management, showcasing your ability to navigate complex relationships. - Values-Aligned: A strong alignment with our company values, including a passion for sustainability, community engagement, and delivering quality fresh produce. - Strategic Vision: The capacity to envision and implement strategic plans that foster growth while upholding our culture and values. - Team Player: A collaborative spirit, valuing teamwork and cooperation in achieving shared goals. What's In It for You? - Competitive Compensation: Enjoy a competitive salary and bonus structure that reflects your contributions to our ongoing success. - Cultural Harmony: Experience a supportive and inclusive culture that treats you like family and values your well-being. - Sustainability and Charity: Be part of a company that's making a positive impact on the environment and society through sustainable practices and charitable endeavours. - Growth Opportunities: Join us during this exciting phase of significant growth and contribute to shaping our future. If you're excited about the prospect of joining a family business that prioritizes culture, sustainability, charity, fresh produce, multi-site operations, and growth, we encourage you to apply. Mandeville is acting as an Employment Agency in relation to this vacancy.
Store Manager -on Trend fashion £31400 plus bonus OTE- £35000 We're on the lookout for a passionate Store Manager who thrives on driving sales, leading dynamic teams, and creating an in-store experience customers can't stop talking about What you'll be doing: Leading, motivating, and inspiring your team to smash sales targets and deliver an exceptional customer experience Creating eye-catching visual merchandising that captures attention and drives footfall Building genuine connections with customers, turning first-time shoppers into loyal fans Coaching and developing your team to sell smarter and deliver consistent results Keeping store operations running smoothly and efficiently every day, every shift What you'll bring: Proven experience managing a successful retail team (fashion or streetwear experience a bonus) A results-driven mindset with a strong passion for style and trends Confident, motivational leadership that gets the best out of your team Excellent communication skills and a commitment to delivering standout service Why you'll love it: Genuine career progression opportunities (many managers move up into Cluster or Regional roles) Fun, fashion-forward customers and a bright, upbeat store environment Monthly bonus scheme Long weekend off every month Birthday leave Generous staff discount on all products If you're ready to lead a store where sales meet style, we'd love to hear from you. Contact Sam at Everpool Recruitment to find out more.
Aug 09, 2026
Full time
Store Manager -on Trend fashion £31400 plus bonus OTE- £35000 We're on the lookout for a passionate Store Manager who thrives on driving sales, leading dynamic teams, and creating an in-store experience customers can't stop talking about What you'll be doing: Leading, motivating, and inspiring your team to smash sales targets and deliver an exceptional customer experience Creating eye-catching visual merchandising that captures attention and drives footfall Building genuine connections with customers, turning first-time shoppers into loyal fans Coaching and developing your team to sell smarter and deliver consistent results Keeping store operations running smoothly and efficiently every day, every shift What you'll bring: Proven experience managing a successful retail team (fashion or streetwear experience a bonus) A results-driven mindset with a strong passion for style and trends Confident, motivational leadership that gets the best out of your team Excellent communication skills and a commitment to delivering standout service Why you'll love it: Genuine career progression opportunities (many managers move up into Cluster or Regional roles) Fun, fashion-forward customers and a bright, upbeat store environment Monthly bonus scheme Long weekend off every month Birthday leave Generous staff discount on all products If you're ready to lead a store where sales meet style, we'd love to hear from you. Contact Sam at Everpool Recruitment to find out more.
Customer Care Account Manager Customer Account Manager Customer Success Manager Client Relationship Manager Account Manager Near Newton Abbot 26,000- 30,000 per annum 8:30am-5pm, Monday-Friday + 1 Saturday in 4 (until 12pm) Permanent Office-Based Introduction Acorn by Synergie is recruiting for a Customer Care Account Manager on behalf of a growing business near Newton Abbot . This is an excellent opportunity for an experienced Customer Care Account Manager , Customer Account Manager , Customer Success Manager , Client Relationship Manager , or Account Manager looking to develop their career within a supportive and ambitious business. Ideal for candidates with a background in retail management, hospitality management, customer service, account management, or client relationship management , this role offers the opportunity to build long-term client relationships while working towards an on-the-job degree. What We Offer Salary of 26,000- 30,000 per annum , depending on experience. Permanent, full-time position. Opportunity to gain an on-the-job degree. Excellent career progression opportunities. Supportive and collaborative working environment. Opportunity to join a growing business with ambitious expansion plans. Key Duties Build and maintain strong relationships with new and existing clients, from sole traders to senior business leaders. Deliver outstanding customer service and act as a trusted point of contact for client enquiries. Work closely with the Manager to achieve business objectives and support company growth. Identify opportunities to cross-sell and up-sell products and services. Handle customer queries professionally and provide effective solutions. Support client retention by delivering a consistently high level of service. Develop long-term business relationships through regular communication and account management. Requirements Previous experience in account management, customer service, customer care, retail management, hospitality management, or a similar client-facing role . Customer-focused with a positive, proactive attitude. Excellent communication and relationship-building skills. Confident identifying opportunities to cross-sell and up-sell. Strong organisational skills and attention to detail. Ability to work effectively in a busy office environment. About You Experience developing new business opportunities and building long-term B2B relationships. Passionate about business development through networking, marketing, community engagement, and client meetings. Commercially aware with a naturally curious mindset. Keen to learn, develop, and progress professionally. Consultative approach with excellent questioning and listening skills. Resilient, motivated, and committed to delivering exceptional customer experiences. Interested? Apply today with your up-to-date CV to be considered for this Customer Care Account Manager , Customer Account Manager , Customer Success Manager , Client Relationship Manager , or Account Manager opportunity near Newton Abbot . Acorn by Synergie acts as an employment agency for permanent recruitment.
Aug 09, 2026
Full time
Customer Care Account Manager Customer Account Manager Customer Success Manager Client Relationship Manager Account Manager Near Newton Abbot 26,000- 30,000 per annum 8:30am-5pm, Monday-Friday + 1 Saturday in 4 (until 12pm) Permanent Office-Based Introduction Acorn by Synergie is recruiting for a Customer Care Account Manager on behalf of a growing business near Newton Abbot . This is an excellent opportunity for an experienced Customer Care Account Manager , Customer Account Manager , Customer Success Manager , Client Relationship Manager , or Account Manager looking to develop their career within a supportive and ambitious business. Ideal for candidates with a background in retail management, hospitality management, customer service, account management, or client relationship management , this role offers the opportunity to build long-term client relationships while working towards an on-the-job degree. What We Offer Salary of 26,000- 30,000 per annum , depending on experience. Permanent, full-time position. Opportunity to gain an on-the-job degree. Excellent career progression opportunities. Supportive and collaborative working environment. Opportunity to join a growing business with ambitious expansion plans. Key Duties Build and maintain strong relationships with new and existing clients, from sole traders to senior business leaders. Deliver outstanding customer service and act as a trusted point of contact for client enquiries. Work closely with the Manager to achieve business objectives and support company growth. Identify opportunities to cross-sell and up-sell products and services. Handle customer queries professionally and provide effective solutions. Support client retention by delivering a consistently high level of service. Develop long-term business relationships through regular communication and account management. Requirements Previous experience in account management, customer service, customer care, retail management, hospitality management, or a similar client-facing role . Customer-focused with a positive, proactive attitude. Excellent communication and relationship-building skills. Confident identifying opportunities to cross-sell and up-sell. Strong organisational skills and attention to detail. Ability to work effectively in a busy office environment. About You Experience developing new business opportunities and building long-term B2B relationships. Passionate about business development through networking, marketing, community engagement, and client meetings. Commercially aware with a naturally curious mindset. Keen to learn, develop, and progress professionally. Consultative approach with excellent questioning and listening skills. Resilient, motivated, and committed to delivering exceptional customer experiences. Interested? Apply today with your up-to-date CV to be considered for this Customer Care Account Manager , Customer Account Manager , Customer Success Manager , Client Relationship Manager , or Account Manager opportunity near Newton Abbot . Acorn by Synergie acts as an employment agency for permanent recruitment.
Finance Assistant This leading luxury travel company is seeking a Finance Assistant to join its established Finance team. This is an excellent opportunity for an Accounts or Finance Assistant looking to develop their career within a successful and growing travel business, or a recent graduate with strong Excel skills and a keen eye for detail. Reporting to the Accounts Manager, you will support the day to day financial operations of the business, ensuring financial records are maintained accurately and financial processes run smoothly. Finance Assistant - Role & Responsibilities: Process daily receipts and maintain accurate financial records. Complete daily multi currency bank reconciliations. Post and reconcile multi currency credit card transactions. Collect outstanding balances from direct customers and travel trade partners. Prepare and update weekly and monthly cash flow reports. Assist with month end accounting procedures and reporting. Issue weekly and monthly statements to credit agents. Process commission payments to agents and customer refunds. Handle booking related finance queries, including commission queries and agent account set up requests. Provide ad hoc support across the Finance department. Finance Assistant - Skills & Experience Required: Previous experience within an accounting, finance would be beneficial but recent graduates with strong Excel skills would also be considered. Experience using Microsoft Accounting Systems (AX Dynamics 365) would be advantageous. Excellent numerical and analytical abilities. Exceptional attention to detail and accuracy. Strong organisational skills with the ability to manage multiple tasks effectively. Ability to meet deadlines and work efficiently in a busy environment. Excellent verbal and written communication skills. Positive attitude with a willingness to learn and develop within a finance career. Ability to work effectively as part of a collaborative team. A genuine love for travel! Finance Assistant - Package & Benefits: Salary of 28k to 30k depending on experience Hybrid working with 3 days in central London office Opportunity to join a well established and highly respected travel company in a supportive and collaborative working environment. Excellent training and long term career development opportunities. Travel discounts To apply for the role of Finance Assistant, please apply online or email your CV to (url removed).
Aug 09, 2026
Full time
Finance Assistant This leading luxury travel company is seeking a Finance Assistant to join its established Finance team. This is an excellent opportunity for an Accounts or Finance Assistant looking to develop their career within a successful and growing travel business, or a recent graduate with strong Excel skills and a keen eye for detail. Reporting to the Accounts Manager, you will support the day to day financial operations of the business, ensuring financial records are maintained accurately and financial processes run smoothly. Finance Assistant - Role & Responsibilities: Process daily receipts and maintain accurate financial records. Complete daily multi currency bank reconciliations. Post and reconcile multi currency credit card transactions. Collect outstanding balances from direct customers and travel trade partners. Prepare and update weekly and monthly cash flow reports. Assist with month end accounting procedures and reporting. Issue weekly and monthly statements to credit agents. Process commission payments to agents and customer refunds. Handle booking related finance queries, including commission queries and agent account set up requests. Provide ad hoc support across the Finance department. Finance Assistant - Skills & Experience Required: Previous experience within an accounting, finance would be beneficial but recent graduates with strong Excel skills would also be considered. Experience using Microsoft Accounting Systems (AX Dynamics 365) would be advantageous. Excellent numerical and analytical abilities. Exceptional attention to detail and accuracy. Strong organisational skills with the ability to manage multiple tasks effectively. Ability to meet deadlines and work efficiently in a busy environment. Excellent verbal and written communication skills. Positive attitude with a willingness to learn and develop within a finance career. Ability to work effectively as part of a collaborative team. A genuine love for travel! Finance Assistant - Package & Benefits: Salary of 28k to 30k depending on experience Hybrid working with 3 days in central London office Opportunity to join a well established and highly respected travel company in a supportive and collaborative working environment. Excellent training and long term career development opportunities. Travel discounts To apply for the role of Finance Assistant, please apply online or email your CV to (url removed).
Customer Services & Export Administrator Location: Chester Salary: £30,000 per annum Reporting To: Customer Service Manager About the Role An exciting opportunity has arisen for an organised and customer-focused individual to join a busy Customer Services team. This role is responsible for delivering an excellent customer experience through efficient order processing, export administration, issue resolution, and collaboration with internal departments. The successful candidate will act as a key point of contact for customers, ensuring orders are managed accurately, export documentation is completed correctly, and customer requirements are met in a professional and timely manner. Key Responsibilities Customer Service & Sales Support Process customer orders accurately and efficiently, ensuring all orders are fulfilled within agreed timescales and quality standards. Respond to customer enquiries and provide a high level of support throughout the customer journey. Work closely with the Sales Team, providing updates on customer issues and forecasting information. Resolve payment queries, delivery issues, and customer disputes while maintaining positive working relationships. Deliver outstanding customer service in a cost-effective and professional manner. Communicate relevant commercial and customer information to the wider business effectively. Export & Order Administration Prepare and manage export documentation for international shipments across Europe and Rest of World markets. Receive, acknowledge, and plan customer orders, ensuring all system processes are completed accurately. Coordinate with veterinary authorities, transport providers, and import agents to ensure customs clearance is obtained without delay. Manage and resolve export-related issues, including shipment delays, rejected products, and port-related disruptions. Internal Coordination Liaise with Production Planning teams to align stock levels and forecasts with customer demand. Work alongside Technical teams to investigate and resolve quality-related concerns. Ensure important commercial information is shared effectively across relevant departments. Teamwork & Continuous Improvement Collaborate with colleagues across the Customer Service function to ensure departmental objectives are achieved. Support the ongoing development and improvement of customer service processes and systems. Escalate issues appropriately and maintain effective communication with internal stakeholders. Plan, organise, and manage workload effectively to achieve agreed objectives and deadlines. Skills & Experience The ideal candidate will have: Previous customer service experience within FMCG, manufacturing, logistics, wholesale, or a similar fast-paced environment. A customer-focused approach with strong problem-solving abilities. Excellent written and verbal communication skills. Strong organisational and time management skills. The ability to manage multiple priorities and work effectively under pressure. A proactive and solutions-driven mindset. Excellent attention to detail and accuracy. What's on Offer? Opportunity to work within a supportive and collaborative team. Exposure to both UK and international customer accounts. A varied position combining customer service, administration, logistics, and export coordination. Opportunities to contribute to process improvements and continuous development initiatives.
Aug 09, 2026
Full time
Customer Services & Export Administrator Location: Chester Salary: £30,000 per annum Reporting To: Customer Service Manager About the Role An exciting opportunity has arisen for an organised and customer-focused individual to join a busy Customer Services team. This role is responsible for delivering an excellent customer experience through efficient order processing, export administration, issue resolution, and collaboration with internal departments. The successful candidate will act as a key point of contact for customers, ensuring orders are managed accurately, export documentation is completed correctly, and customer requirements are met in a professional and timely manner. Key Responsibilities Customer Service & Sales Support Process customer orders accurately and efficiently, ensuring all orders are fulfilled within agreed timescales and quality standards. Respond to customer enquiries and provide a high level of support throughout the customer journey. Work closely with the Sales Team, providing updates on customer issues and forecasting information. Resolve payment queries, delivery issues, and customer disputes while maintaining positive working relationships. Deliver outstanding customer service in a cost-effective and professional manner. Communicate relevant commercial and customer information to the wider business effectively. Export & Order Administration Prepare and manage export documentation for international shipments across Europe and Rest of World markets. Receive, acknowledge, and plan customer orders, ensuring all system processes are completed accurately. Coordinate with veterinary authorities, transport providers, and import agents to ensure customs clearance is obtained without delay. Manage and resolve export-related issues, including shipment delays, rejected products, and port-related disruptions. Internal Coordination Liaise with Production Planning teams to align stock levels and forecasts with customer demand. Work alongside Technical teams to investigate and resolve quality-related concerns. Ensure important commercial information is shared effectively across relevant departments. Teamwork & Continuous Improvement Collaborate with colleagues across the Customer Service function to ensure departmental objectives are achieved. Support the ongoing development and improvement of customer service processes and systems. Escalate issues appropriately and maintain effective communication with internal stakeholders. Plan, organise, and manage workload effectively to achieve agreed objectives and deadlines. Skills & Experience The ideal candidate will have: Previous customer service experience within FMCG, manufacturing, logistics, wholesale, or a similar fast-paced environment. A customer-focused approach with strong problem-solving abilities. Excellent written and verbal communication skills. Strong organisational and time management skills. The ability to manage multiple priorities and work effectively under pressure. A proactive and solutions-driven mindset. Excellent attention to detail and accuracy. What's on Offer? Opportunity to work within a supportive and collaborative team. Exposure to both UK and international customer accounts. A varied position combining customer service, administration, logistics, and export coordination. Opportunities to contribute to process improvements and continuous development initiatives.
Payroll Coordinator Location: Coventry Head Office (Middlemarch Business Park) Hours: Part-time, 25 hours per week (worked across either 4 or 5 days) Package: Salary up to £36,000 (pro rata), plus bonus & flexible benefits package including up to 27 days holiday (plus additional annual leave purchasing scheme) Sector: Packaging Manufacture & Distribution Protecting what matters, together We re dedicated to protecting what matters most - our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows. With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement at all stages of your career. We provide competitive pay and personalised incentives, alongside adaptable benefits to make your rewards package go further. Our business values commitment, diligence, teamwork, adaptability and a thirst for learning so if this sounds like you, come and join us to help drive change that enables businesses to plan for a better future. The Payroll Coordinator Role This is an exciting opportunity to join our central HR team and take ownership of payroll coordination across our growing UK and European businesses. As Payroll Coordinator, you will act as the key point of contact for payroll activity, supporting the accurate and timely delivery of monthly payroll cycles for approximately 1,000 colleagues across multiple locations. Working closely with our HR team and external payroll partners, you will play an important role in ensuring payroll processes remain efficient, compliant and aligned with business needs. With Macfarlane Group continuing to grow through acquisition, you will also support the transition of newly acquired businesses into our Group payroll structure, helping to review existing processes and ensure a smooth integration. Key Responsibilities Your responsibilities will include: Coordinating and processing monthly payroll data accurately and within agreed deadlines. Completing payroll analysis, reconciliations and reporting activities. Acting as a key contact for payroll queries from colleagues and managers. Liaising with our external payroll provider to ensure effective service delivery. Supporting payroll integrations for newly acquired businesses, including reviewing processes and identifying improvements. Assisting with payroll audits, tax year-end activities, auto-enrolment processes and compliance requirements. Maintaining accurate payroll records whilst ensuring GDPR and confidentiality requirements are always upheld. Keeping up to date with payroll legislation and supporting continuous improvement across payroll processes. What You Will Bring We are looking for an experienced payroll professional who enjoys working in a busy, varied environment and can bring a high level of accuracy, organisation and ownership. You will ideally have: Previous payroll experience, ideally gained within a multi-site or complex organisation (ideally minimum of seven years experience in total) Strong knowledge of payroll processes, compliance requirements and legislation. Experience managing payroll data, reconciliations and reporting. Strong Excel skills, including confidence using formulas and analysing data. Excellent attention to detail with the ability to manage multiple priorities and deadlines. Strong communication skills and the confidence to liaise with colleagues at all levels. A proactive approach with the ability to identify improvements and support change. Experience of UK and/or European payrolls, ADP or similar payroll systems, and payroll integration following acquisitions would be advantageous, although full support will be provided for the right candidate who demonstrates the required skills and attitude. What You Will Get We provide a competitive salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits package can include: 25 days annual leave (rising to 27 days with service) plus all public/bank holidays Additional holiday purchasing scheme (run annually) Contributory pension scheme with Death in Service benefit Free parking at our Coventry Head Office Annual (company paid) volunteering day Employee assistance programme to support and advise with wellbeing and any issues Extensive range of training, development and potential progression opportunities Employee discount scheme (discounts on several major retail/leisure brands) Health cover cash back scheme Long service awards How to Apply/Next Steps We are working swiftly to find the best applicants and hope to hold local interviews ASAP. Please click apply to submit your up-to-date CV. All applications will be acknowledged. If you haven t heard from us within three weeks, please assume your application was unsuccessful. We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. No recruitment agencies please
Aug 09, 2026
Full time
Payroll Coordinator Location: Coventry Head Office (Middlemarch Business Park) Hours: Part-time, 25 hours per week (worked across either 4 or 5 days) Package: Salary up to £36,000 (pro rata), plus bonus & flexible benefits package including up to 27 days holiday (plus additional annual leave purchasing scheme) Sector: Packaging Manufacture & Distribution Protecting what matters, together We re dedicated to protecting what matters most - our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows. With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement at all stages of your career. We provide competitive pay and personalised incentives, alongside adaptable benefits to make your rewards package go further. Our business values commitment, diligence, teamwork, adaptability and a thirst for learning so if this sounds like you, come and join us to help drive change that enables businesses to plan for a better future. The Payroll Coordinator Role This is an exciting opportunity to join our central HR team and take ownership of payroll coordination across our growing UK and European businesses. As Payroll Coordinator, you will act as the key point of contact for payroll activity, supporting the accurate and timely delivery of monthly payroll cycles for approximately 1,000 colleagues across multiple locations. Working closely with our HR team and external payroll partners, you will play an important role in ensuring payroll processes remain efficient, compliant and aligned with business needs. With Macfarlane Group continuing to grow through acquisition, you will also support the transition of newly acquired businesses into our Group payroll structure, helping to review existing processes and ensure a smooth integration. Key Responsibilities Your responsibilities will include: Coordinating and processing monthly payroll data accurately and within agreed deadlines. Completing payroll analysis, reconciliations and reporting activities. Acting as a key contact for payroll queries from colleagues and managers. Liaising with our external payroll provider to ensure effective service delivery. Supporting payroll integrations for newly acquired businesses, including reviewing processes and identifying improvements. Assisting with payroll audits, tax year-end activities, auto-enrolment processes and compliance requirements. Maintaining accurate payroll records whilst ensuring GDPR and confidentiality requirements are always upheld. Keeping up to date with payroll legislation and supporting continuous improvement across payroll processes. What You Will Bring We are looking for an experienced payroll professional who enjoys working in a busy, varied environment and can bring a high level of accuracy, organisation and ownership. You will ideally have: Previous payroll experience, ideally gained within a multi-site or complex organisation (ideally minimum of seven years experience in total) Strong knowledge of payroll processes, compliance requirements and legislation. Experience managing payroll data, reconciliations and reporting. Strong Excel skills, including confidence using formulas and analysing data. Excellent attention to detail with the ability to manage multiple priorities and deadlines. Strong communication skills and the confidence to liaise with colleagues at all levels. A proactive approach with the ability to identify improvements and support change. Experience of UK and/or European payrolls, ADP or similar payroll systems, and payroll integration following acquisitions would be advantageous, although full support will be provided for the right candidate who demonstrates the required skills and attitude. What You Will Get We provide a competitive salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits package can include: 25 days annual leave (rising to 27 days with service) plus all public/bank holidays Additional holiday purchasing scheme (run annually) Contributory pension scheme with Death in Service benefit Free parking at our Coventry Head Office Annual (company paid) volunteering day Employee assistance programme to support and advise with wellbeing and any issues Extensive range of training, development and potential progression opportunities Employee discount scheme (discounts on several major retail/leisure brands) Health cover cash back scheme Long service awards How to Apply/Next Steps We are working swiftly to find the best applicants and hope to hold local interviews ASAP. Please click apply to submit your up-to-date CV. All applications will be acknowledged. If you haven t heard from us within three weeks, please assume your application was unsuccessful. We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. No recruitment agencies please
Senior Business Development Manager - National Accounts Location: Home-based with national travel. Ideally based near Milton Keynes, Northampton, Birmingham, Coventry, Leicester, Nottingham, Derby, Luton, Watford, Hemel Hempstead, St Albans or Stevenage. Salary: 60,000- 70,000 basic + uncapped commission Benefits: Hybrid or electric company car, pension, mobile phone, laptop, ongoing training and 33 days' annual leave Contract: Permanent, full-time Are you an experienced Senior Business Development Manager, National Account Manager, Key Account Manager or OEM Sales Manager ready for a more strategic opportunity? This senior sales role offers the autonomy to develop high-value national accounts, win new business and build relationships with key decision-makers across OEM, automotive aftermarket, fleet and distribution markets. You'll represent an established range of UK-manufactured vehicle safety and vision systems, supported by experienced technical and internal teams. What's in it for you? 60,000- 70,000 basic salary Uncapped commission with significant earning potential Hybrid or electric company car Home-based role with control of your own diary High-value national and strategic accounts Established UK-manufactured technical product range Ongoing training and career development Pension, mobile phone and laptop 25 days' holiday plus bank holidays The role You will: Win new business with OEMs, major fleets, motor factor groups, buying groups and national distributors Grow existing key and strategic accounts Build relationships with senior commercial, procurement and engineering decision-makers Identify opportunities to increase account value and market penetration Present vehicle safety and vision solutions to customers Lead commercial discussions and support negotiations Manage your national sales pipeline, customer meetings and CRM Work with technical and internal teams to deliver tailored solutions About you You'll have a successful track record in senior B2B sales, business development or national account management, ideally involving technical products within: Automotive aftermarket or OEM Motor factors and buying groups Wholesale and national distribution Major fleets and logistics Commercial vehicles or technical automotive products You'll be commercially focused, credible with senior stakeholders and confident developing complex accounts and winning new business. This is a home-based position involving regular UK-wide travel. A full UK driving licence is essential. Apply today Send your CV to: Robert Cox , Senior Recruitment Consultant (phone number removed) Job reference: 4376RC Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you. Senior Business Development Manager - National Accounts Midlands (Apply online only) : 4376RC APPLY NOW:
Aug 09, 2026
Full time
Senior Business Development Manager - National Accounts Location: Home-based with national travel. Ideally based near Milton Keynes, Northampton, Birmingham, Coventry, Leicester, Nottingham, Derby, Luton, Watford, Hemel Hempstead, St Albans or Stevenage. Salary: 60,000- 70,000 basic + uncapped commission Benefits: Hybrid or electric company car, pension, mobile phone, laptop, ongoing training and 33 days' annual leave Contract: Permanent, full-time Are you an experienced Senior Business Development Manager, National Account Manager, Key Account Manager or OEM Sales Manager ready for a more strategic opportunity? This senior sales role offers the autonomy to develop high-value national accounts, win new business and build relationships with key decision-makers across OEM, automotive aftermarket, fleet and distribution markets. You'll represent an established range of UK-manufactured vehicle safety and vision systems, supported by experienced technical and internal teams. What's in it for you? 60,000- 70,000 basic salary Uncapped commission with significant earning potential Hybrid or electric company car Home-based role with control of your own diary High-value national and strategic accounts Established UK-manufactured technical product range Ongoing training and career development Pension, mobile phone and laptop 25 days' holiday plus bank holidays The role You will: Win new business with OEMs, major fleets, motor factor groups, buying groups and national distributors Grow existing key and strategic accounts Build relationships with senior commercial, procurement and engineering decision-makers Identify opportunities to increase account value and market penetration Present vehicle safety and vision solutions to customers Lead commercial discussions and support negotiations Manage your national sales pipeline, customer meetings and CRM Work with technical and internal teams to deliver tailored solutions About you You'll have a successful track record in senior B2B sales, business development or national account management, ideally involving technical products within: Automotive aftermarket or OEM Motor factors and buying groups Wholesale and national distribution Major fleets and logistics Commercial vehicles or technical automotive products You'll be commercially focused, credible with senior stakeholders and confident developing complex accounts and winning new business. This is a home-based position involving regular UK-wide travel. A full UK driving licence is essential. Apply today Send your CV to: Robert Cox , Senior Recruitment Consultant (phone number removed) Job reference: 4376RC Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you. Senior Business Development Manager - National Accounts Midlands (Apply online only) : 4376RC APPLY NOW:
Retreat and Guest Relations Manager Salary: Up to £44,000 per annum + Benefits Hours: Full time 40 hours per week, 5 days over 7 to include weekends and bank holidays Based at Ampleforth Abbey YO62 4EN Line Manager: Head of Guest Operations Key relationships: The Monastery Lead for Hospitality Line management of: - 2 x Retreat Coordinators - 1 x Event Coordinator - Volunteers within Retreats & Events About Ampleforth Abbey Ampleforth Abbey is home to the UK s largest Benedictine Monastic Community, rooted in the Rule of St Benedict, whose mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills north of York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. Ampleforth Abbey Trust is a registered charity, working alongside the Monastic Community to support its mission. With around 60 lay staff, the Trust delivers on a five-year strategy, Choosing a Future Together , to ensure a sustainable, faith-led future for the Abbey. Supporting the Monastic Community s charism of Welcome and Hospitality, the Guest Relations Manager oversees, facilitates and delivers full-service support from an initial enquiry to the conclusion of a visit, providing excellent guest service for all retreatants, visitors, groups and for guests on tours and commercial events, while delivering on the aims of high occupancy, seamless coordination, excellent guest service and maximising revenue across all guest experiences. If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team Ampleforth Abbey is perfect for you! Core to this role is the delivery of a guest and hospitality experience commensurate with the aims of the Ampleforth Benedictine Community. The main responsibilities are as follows but are not limited to:- 1. Guest Relations and Front of House for Ampleforth Abbey Trust Provide a first point of Benedictine welcome to all guests, visitors and enquirers. Working closely with the Monastic Lead, manage and implement the annual programme of retreats. Work closely with the Monastic Community in the delivery of the retreat programme and a welcoming environment for all guests. Manage all guest bookings for retreat guests, group tours, day visitors, conferences and events. Oversee guest arrivals, check-in/check-out processes. Oversee the provision of a Benedictine welcome to all group and event visitors. Liaise and coordinate with other departments to ensure a smooth operational service to guests and visitors. Work with the Housekeeping Supervisor to ensure rooms are serviced on time and with the relevant personal requirements. Act as the senior point of escalation for guest complaints and service recovery, resolving issues swiftly and to the guest's satisfaction. Liaise and coordinate with the Marketing team and Monastic Community on the receiving of donations. 2. Team Leadership & Management Set the standard, lead and motivate the Coordination team in the provision of a professional and excellent Benedictine guest experience. Liaise regularly with the Monastic Lead of Hospitality to ensure delivery of the Community s aims. Liaise regularly with the Guest Operations Manager and other on site team members to ensure the smooth delivery of services for all guest bookings. Participate in all Ampleforth Abbey Trust team meetings appropriate to the Role of Guest Relations Manager. Lead regular team meetings for the management of the team s workload and the delivery of efficient and proactive guest support services. Conduct regular performance reviews to develop the skills and personal development of the Coordination team members. Lead or arrange training for team members, appropriate to their role. Set clear performance targets for retreat and event bookings. Manage rotas and staffing levels and ensure appropriate cover including weekends and bank holidaysEnsure compliance in all aspects of Health and Safety, G.D.P.R. and Safeguarding in accordance with the Trust s Policies and Procedures . 3 . Reservations & Revenue Management Manage the booking calendar for Ampleforth Abbey Trust. Oversee all individual and group retreat reservations. Oversee the coordination of all group tours bookings. Optimise room occupancy and venue space utilization. Handle complex customer enquiries and escalations efficiently. Process invoices, deposits and final billing reports accurately. Track and report on key KPIs. Present monthly performance summaries and guest feedback analysis. 4. Conferences, Concerts & Events Management - Serve as the primary contact for all external hire arrangements. - Negotiate contracts, rates and terms for corporate conferences and events. - Coordinate ticketing, seating plans and logistics for events and concerts. - Liaise with internal and external caterers, audio visual technicians, and facilities teams for the smooth delivery of all events. - Manage the Event Coordinator and handover to the Operations team to ensure flawless on-site delivery of events. 5. Customer Experience & Quality Control - Ensure the Benedictine charism of Hospitality is at the heart of the guest experience. - Create a warm, welcoming, professional Benedictine guest experience for all guests. - Identify opportunities, including via guest feedback, to elevate service standards and enhance the guest experience, delivering and reviewing them on an ongoing basis. - Ensure special guest requirements and dietary needs are logged and delivered. - Ensure all health and safety compliance requirements and documentation are fulfilled across the guests experience. - Any other duties, as required by the Head of Guest Operations, Executive Team, Abbot or Monastery Lead for Hospitality, which pertain to the provision of a good guest experience at Ampleforth Abbey. About You - Previous experience in a similar role - Strong leadership and team management skills - Be a team player, flexible and reliable with a can-do attitude - Excellent guest service and communication abilities - Good organisational skills with excellent attention to detail - Strong problem-solving skills with the ability to manage multiple priorities. - Own transport required - Experience working in a heritage, visitor attraction, or faith-based setting - Interest in history, heritage, or monastic tradition - Calm, approachable, and professional manner - Respect and support for the spiritual and historic nature of the Abbey - Ability to work in a sometimes quiet, reflective environment Working Conditions - Includes weekends, bank holidays, and occasional events - Fast-paced environment during peak visitor seasons Benefits - Up to 8% employer-matched pension - Life assurance - Free lunch during working hours - Free on-site parking - 20% discount at the Tea room and Abbey Shop - Cycle to Work Scheme - Christmas Closure - Historic Houses and Yorkshire Great Houses, Castles and Gardens passes to borrow - Employee Assistance programme - Retail savings platform - 50% discount on fitness suite, swimming and other activities at St Albans Centre Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references. Interested? If you feel that you possess the relevant skills and experience, then please submit your CV for review. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Aug 09, 2026
Full time
Retreat and Guest Relations Manager Salary: Up to £44,000 per annum + Benefits Hours: Full time 40 hours per week, 5 days over 7 to include weekends and bank holidays Based at Ampleforth Abbey YO62 4EN Line Manager: Head of Guest Operations Key relationships: The Monastery Lead for Hospitality Line management of: - 2 x Retreat Coordinators - 1 x Event Coordinator - Volunteers within Retreats & Events About Ampleforth Abbey Ampleforth Abbey is home to the UK s largest Benedictine Monastic Community, rooted in the Rule of St Benedict, whose mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills north of York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. Ampleforth Abbey Trust is a registered charity, working alongside the Monastic Community to support its mission. With around 60 lay staff, the Trust delivers on a five-year strategy, Choosing a Future Together , to ensure a sustainable, faith-led future for the Abbey. Supporting the Monastic Community s charism of Welcome and Hospitality, the Guest Relations Manager oversees, facilitates and delivers full-service support from an initial enquiry to the conclusion of a visit, providing excellent guest service for all retreatants, visitors, groups and for guests on tours and commercial events, while delivering on the aims of high occupancy, seamless coordination, excellent guest service and maximising revenue across all guest experiences. If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team Ampleforth Abbey is perfect for you! Core to this role is the delivery of a guest and hospitality experience commensurate with the aims of the Ampleforth Benedictine Community. The main responsibilities are as follows but are not limited to:- 1. Guest Relations and Front of House for Ampleforth Abbey Trust Provide a first point of Benedictine welcome to all guests, visitors and enquirers. Working closely with the Monastic Lead, manage and implement the annual programme of retreats. Work closely with the Monastic Community in the delivery of the retreat programme and a welcoming environment for all guests. Manage all guest bookings for retreat guests, group tours, day visitors, conferences and events. Oversee guest arrivals, check-in/check-out processes. Oversee the provision of a Benedictine welcome to all group and event visitors. Liaise and coordinate with other departments to ensure a smooth operational service to guests and visitors. Work with the Housekeeping Supervisor to ensure rooms are serviced on time and with the relevant personal requirements. Act as the senior point of escalation for guest complaints and service recovery, resolving issues swiftly and to the guest's satisfaction. Liaise and coordinate with the Marketing team and Monastic Community on the receiving of donations. 2. Team Leadership & Management Set the standard, lead and motivate the Coordination team in the provision of a professional and excellent Benedictine guest experience. Liaise regularly with the Monastic Lead of Hospitality to ensure delivery of the Community s aims. Liaise regularly with the Guest Operations Manager and other on site team members to ensure the smooth delivery of services for all guest bookings. Participate in all Ampleforth Abbey Trust team meetings appropriate to the Role of Guest Relations Manager. Lead regular team meetings for the management of the team s workload and the delivery of efficient and proactive guest support services. Conduct regular performance reviews to develop the skills and personal development of the Coordination team members. Lead or arrange training for team members, appropriate to their role. Set clear performance targets for retreat and event bookings. Manage rotas and staffing levels and ensure appropriate cover including weekends and bank holidaysEnsure compliance in all aspects of Health and Safety, G.D.P.R. and Safeguarding in accordance with the Trust s Policies and Procedures . 3 . Reservations & Revenue Management Manage the booking calendar for Ampleforth Abbey Trust. Oversee all individual and group retreat reservations. Oversee the coordination of all group tours bookings. Optimise room occupancy and venue space utilization. Handle complex customer enquiries and escalations efficiently. Process invoices, deposits and final billing reports accurately. Track and report on key KPIs. Present monthly performance summaries and guest feedback analysis. 4. Conferences, Concerts & Events Management - Serve as the primary contact for all external hire arrangements. - Negotiate contracts, rates and terms for corporate conferences and events. - Coordinate ticketing, seating plans and logistics for events and concerts. - Liaise with internal and external caterers, audio visual technicians, and facilities teams for the smooth delivery of all events. - Manage the Event Coordinator and handover to the Operations team to ensure flawless on-site delivery of events. 5. Customer Experience & Quality Control - Ensure the Benedictine charism of Hospitality is at the heart of the guest experience. - Create a warm, welcoming, professional Benedictine guest experience for all guests. - Identify opportunities, including via guest feedback, to elevate service standards and enhance the guest experience, delivering and reviewing them on an ongoing basis. - Ensure special guest requirements and dietary needs are logged and delivered. - Ensure all health and safety compliance requirements and documentation are fulfilled across the guests experience. - Any other duties, as required by the Head of Guest Operations, Executive Team, Abbot or Monastery Lead for Hospitality, which pertain to the provision of a good guest experience at Ampleforth Abbey. About You - Previous experience in a similar role - Strong leadership and team management skills - Be a team player, flexible and reliable with a can-do attitude - Excellent guest service and communication abilities - Good organisational skills with excellent attention to detail - Strong problem-solving skills with the ability to manage multiple priorities. - Own transport required - Experience working in a heritage, visitor attraction, or faith-based setting - Interest in history, heritage, or monastic tradition - Calm, approachable, and professional manner - Respect and support for the spiritual and historic nature of the Abbey - Ability to work in a sometimes quiet, reflective environment Working Conditions - Includes weekends, bank holidays, and occasional events - Fast-paced environment during peak visitor seasons Benefits - Up to 8% employer-matched pension - Life assurance - Free lunch during working hours - Free on-site parking - 20% discount at the Tea room and Abbey Shop - Cycle to Work Scheme - Christmas Closure - Historic Houses and Yorkshire Great Houses, Castles and Gardens passes to borrow - Employee Assistance programme - Retail savings platform - 50% discount on fitness suite, swimming and other activities at St Albans Centre Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references. Interested? If you feel that you possess the relevant skills and experience, then please submit your CV for review. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Showroom Sales Consultant / Designer - Leading Bathroom Supplier Location: Barnet Are you a dynamic leader with a passion for customer service and sales? Ready to make an impact with a leading bathroom supplier known for quality products and excellent customer service? We're seeking an energetic Showroom Sales Consultant to take charge of our showroom. What We Offer: A role where you can build strong, lasting relationships with customers, both in-store and over the phone. The opportunity to drive business growth and maximise profits. A direct line of communication with senior management, ensuring smooth day-to-day operations. Full training provided, so no prior bathroom sales experience is necessary. What We're Looking For: A confident leader with strong interpersonal and communication skills. Proven sales experience and a track record of building relationships in trade, sales, or retail. A natural problem-solver who can spot business opportunities and nurture long-term customer connections. Self-motivated, adaptable, and ready to grow. Why Join Us? Career progression: Grow with a top brand in the industry. Exciting environment: Lead a thriving showroom and make an impact from day one. Supportive training: Learn on the job, with all the tools you need for success. If you're friendly, confident, and ready to take your career to the next level, we want to hear from you! Apply today to become a key player with an industry leader in bathroom supply! Mandeville is acting as an Employment Agency in relation to this vacancy.
Aug 09, 2026
Full time
Showroom Sales Consultant / Designer - Leading Bathroom Supplier Location: Barnet Are you a dynamic leader with a passion for customer service and sales? Ready to make an impact with a leading bathroom supplier known for quality products and excellent customer service? We're seeking an energetic Showroom Sales Consultant to take charge of our showroom. What We Offer: A role where you can build strong, lasting relationships with customers, both in-store and over the phone. The opportunity to drive business growth and maximise profits. A direct line of communication with senior management, ensuring smooth day-to-day operations. Full training provided, so no prior bathroom sales experience is necessary. What We're Looking For: A confident leader with strong interpersonal and communication skills. Proven sales experience and a track record of building relationships in trade, sales, or retail. A natural problem-solver who can spot business opportunities and nurture long-term customer connections. Self-motivated, adaptable, and ready to grow. Why Join Us? Career progression: Grow with a top brand in the industry. Exciting environment: Lead a thriving showroom and make an impact from day one. Supportive training: Learn on the job, with all the tools you need for success. If you're friendly, confident, and ready to take your career to the next level, we want to hear from you! Apply today to become a key player with an industry leader in bathroom supply! Mandeville is acting as an Employment Agency in relation to this vacancy.
Macildowie Recruitment and Retention
Leicester, Leicestershire
THE OPPORTUNITY: Macildowie are currently recruiting for a Service Administrator working for a business based in Enderby. You must have enthusiasm, excellent communications skills and telephone manner, plus the ability to work under pressure in a busy office environment, also a keen awareness of the importance of excellent customer Service. Good computer skills and ability to work accurately are essential. This is a full time permanent position which is fully office based. THE ROLE & YOUR RESPONSIBILITIES: Answering telephone calls from customers, potential customers and Field Engineers in a friendly and helpful manner and dealing efficiently with their needs as required. Setting up or cancelling maintenance on customer records as needed; amending Company Computer records accurately including correct completion of e.g.: Notes, sales invoices, New Occupier letters. Raising and amending Engineers' visits and callouts as necessary in an efficient and accurate manner. Engineers' Daily Work, Ensuring all engineers are emailed their work before the end of each working day. Making entries and amendments as appropriate in the Company's computerised record systems, in a prompt, full and accurate manner and in accordance with Company policies and procedures. When required, placing orders for materials in a timely and accurate way and in accordance with Company policies and procedures. Taking customer credit card payments when necessary and recording the details accurately on the stipulated form. Prompt and accurate filing of the office's paperwork. Carrying out mail room duties as needed. Any other duties determined from time to time by the Operations Manager. EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: In order to be considered it would be an advantage that you have dealt with engineers but it is not essential. You must have strong customer service skills, excellent communication skills, administration skills and have the ability to multi task.
Aug 09, 2026
Full time
THE OPPORTUNITY: Macildowie are currently recruiting for a Service Administrator working for a business based in Enderby. You must have enthusiasm, excellent communications skills and telephone manner, plus the ability to work under pressure in a busy office environment, also a keen awareness of the importance of excellent customer Service. Good computer skills and ability to work accurately are essential. This is a full time permanent position which is fully office based. THE ROLE & YOUR RESPONSIBILITIES: Answering telephone calls from customers, potential customers and Field Engineers in a friendly and helpful manner and dealing efficiently with their needs as required. Setting up or cancelling maintenance on customer records as needed; amending Company Computer records accurately including correct completion of e.g.: Notes, sales invoices, New Occupier letters. Raising and amending Engineers' visits and callouts as necessary in an efficient and accurate manner. Engineers' Daily Work, Ensuring all engineers are emailed their work before the end of each working day. Making entries and amendments as appropriate in the Company's computerised record systems, in a prompt, full and accurate manner and in accordance with Company policies and procedures. When required, placing orders for materials in a timely and accurate way and in accordance with Company policies and procedures. Taking customer credit card payments when necessary and recording the details accurately on the stipulated form. Prompt and accurate filing of the office's paperwork. Carrying out mail room duties as needed. Any other duties determined from time to time by the Operations Manager. EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: In order to be considered it would be an advantage that you have dealt with engineers but it is not essential. You must have strong customer service skills, excellent communication skills, administration skills and have the ability to multi task.
Winning business isn't just about making sales. It's about building trust, spotting opportunities before anyone else and becoming the first person customers think of when the next project lands. If you enjoy opening doors, developing lasting commercial relationships and growing a territory with real autonomy, this Business Development Manager opportunity gives you the platform to make a genuine impact across Scotland. What's in it for you Basic salary of £45,000-£55,000 depending on experience. Realistic £80,000 OTE with an uncapped bonus structure. Company car, profit related pay and pension scheme. Laptop, mobile phone and ongoing professional development. Freedom to manage your own territory, customer base and diary. Genuine career progression within a growing national business. Your responsibilities as Business Development Manager Develop new business opportunities across Scotland while strengthening existing customer relationships. Build long-term partnerships with contractors, procurement teams, commercial managers and other key decision-makers. Manage opportunities from initial enquiry through to successful contract award. Work closely with Estimating and Operations teams to develop competitive commercial proposals. Attend customer meetings, site visits, networking events and industry exhibitions throughout your territory. Maintain an accurate sales pipeline, CRM records and market intelligence to support future growth. What we're looking for in a Business Development Manager Proven success developing new business within a B2B sales environment. Strong relationship management, presentation and commercial negotiation skills. Experience engaging with senior stakeholders and procurement teams. Knowledge of sectors such as construction, utilities, rail, highways, environmental services, vegetation management, forestry, landscaping, arboriculture or grounds maintenance would be advantageous. Full UK Driving Licence. Knowledge of public sector procurement and tendering processes would also be beneficial. If you're ready to take ownership of a thriving territory and be rewarded for the business you create, apply today for this Business Development Manager opportunity.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Aug 09, 2026
Full time
Winning business isn't just about making sales. It's about building trust, spotting opportunities before anyone else and becoming the first person customers think of when the next project lands. If you enjoy opening doors, developing lasting commercial relationships and growing a territory with real autonomy, this Business Development Manager opportunity gives you the platform to make a genuine impact across Scotland. What's in it for you Basic salary of £45,000-£55,000 depending on experience. Realistic £80,000 OTE with an uncapped bonus structure. Company car, profit related pay and pension scheme. Laptop, mobile phone and ongoing professional development. Freedom to manage your own territory, customer base and diary. Genuine career progression within a growing national business. Your responsibilities as Business Development Manager Develop new business opportunities across Scotland while strengthening existing customer relationships. Build long-term partnerships with contractors, procurement teams, commercial managers and other key decision-makers. Manage opportunities from initial enquiry through to successful contract award. Work closely with Estimating and Operations teams to develop competitive commercial proposals. Attend customer meetings, site visits, networking events and industry exhibitions throughout your territory. Maintain an accurate sales pipeline, CRM records and market intelligence to support future growth. What we're looking for in a Business Development Manager Proven success developing new business within a B2B sales environment. Strong relationship management, presentation and commercial negotiation skills. Experience engaging with senior stakeholders and procurement teams. Knowledge of sectors such as construction, utilities, rail, highways, environmental services, vegetation management, forestry, landscaping, arboriculture or grounds maintenance would be advantageous. Full UK Driving Licence. Knowledge of public sector procurement and tendering processes would also be beneficial. If you're ready to take ownership of a thriving territory and be rewarded for the business you create, apply today for this Business Development Manager opportunity.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.