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We have an exciting opportunity for a Tax Reserves Manager to join our Finance team, based in A&O Shearman's Belfast office. Finance team - Belfast The Tax Reserves Manager is a member of the Partners' Affairs and Tax ("PAT") team supporting the Head of International Tax in the management of the global tax affairs of the A&O Shearman grouping, with a specific focus on the delivery of partners' tax reserves. What you will do Develop a detailed understanding of the tax systems of the territories in which A&O Shearman operates in relation to partner tax reserves. Set up of tax reserves both in GBP and in currency, for both equity and employee/consultant partners, and subsequent reconciliation and release of residual balances, including review of various tax equalisation arrangements. Coordination of work done by UK and international tax teams to obtain a consolidated view of partners' overall tax reserves positions as part of ongoing reserves reconciliation and releases processes. Ongoing review of existing processes to ensure that they continue to be appropriate (e.g. to reflect impacts of business change transactions and external legislative developments), and to identify opportunities to improve these. Play a leading role in determining and putting in place appropriate processes for reconciling partner tax reserves for new offices and ensuring that these are maintained going forward. Support year-end work to deliver tax reserves calculations, tax equalisation calculations and relevant tax disclosures. Ensuring that positions taken in relation to partner tax reserves are correctly reflected in relevant accounting systems. Reconciliation and ongoing maintenance of deferred tax control accounts. Build awareness of technology solutions (including use of AI and automation) that could generate efficiencies in the tax reserving process and propose recommendations on how these could be implemented. Communications with partners, CFOs and other stakeholders in relation to tax reserving matters. Liaising with external advisors where required. Coordinate and support the work of junior team members in London and Belfast. What you will have Strong General Ledger accounting skills. Evidence of strong numeric skills. ACA or equivalent accounting qualification. Tax qualification (e.g. ADIT or CTA) desirable. Personal or Corporate Tax Experience to Manager level. Collaborative approach and ability to build strong relationships with PAT team colleagues, as well as colleagues in other teams located across the globe. Ability to effectively communicate complex tax and accounting issues both orally and in writing to non-specialists. Strong analytical skills and an eye for detail. Broad knowledge of tax issues affecting partners in professional partnerships would be helpful but is not a pre-requisite. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Role level: Manager

We have an exciting opportunity for a Tax Reserves Manager to join our Finance team, based in A&O Shearman's Belfast office. Finance team - Belfast The Tax Reserves Manager is a member of the Partners' Affairs and Tax ("PAT") team supporting the Head of International Tax in the management of the global tax affairs of the A&O Shearman grouping, with a specific focus on the delivery of partners' tax reserves. What you will do Develop a detailed understanding of the tax systems of the territories in which A&O Shearman operates in relation to partner tax reserves. Set up of tax reserves both in GBP and in currency, for both equity and employee/consultant partners, and subsequent reconciliation and release of residual balances, including review of various tax equalisation arrangements. Coordination of work done by UK and international tax teams to obtain a consolidated view of partners' overall tax reserves positions as part of ongoing reserves reconciliation and releases processes. Ongoing review of existing processes to ensure that they continue to be appropriate (e.g. to reflect impacts of business change transactions and external legislative developments), and to identify opportunities to improve these. Play a leading role in determining and putting in place appropriate processes for reconciling partner tax reserves for new offices and ensuring that these are maintained going forward. Support year-end work to deliver tax reserves calculations, tax equalisation calculations and relevant tax disclosures. Ensuring that positions taken in relation to partner tax reserves are correctly reflected in relevant accounting systems. Reconciliation and ongoing maintenance of deferred tax control accounts. Build awareness of technology solutions (including use of AI and automation) that could generate efficiencies in the tax reserving process and propose recommendations on how these could be implemented. Communications with partners, CFOs and other stakeholders in relation to tax reserving matters. Liaising with external advisors where required. Coordinate and support the work of junior team members in London and Belfast. What you will have Strong General Ledger accounting skills. Evidence of strong numeric skills. ACA or equivalent accounting qualification. Tax qualification (e.g. ADIT or CTA) desirable. Personal or Corporate Tax Experience to Manager level. Collaborative approach and ability to build strong relationships with PAT team colleagues, as well as colleagues in other teams located across the globe. Ability to effectively communicate complex tax and accounting issues both orally and in writing to non-specialists. Strong analytical skills and an eye for detail. Broad knowledge of tax issues affecting partners in professional partnerships would be helpful but is not a pre-requisite. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Role level: Manager

The Bukola Group is partnering with an established international technical engineering and construction business to appoint a Talent Acquisition Partner. This organisation delivers complex design-and-build projects across sectors including food, pharmaceuticals, logistics, data centres and advanced manufacturing. This is a hands-on recruitment role supporting both operational and corporate hiring. The successful candidate will manage the full recruitment lifecycle, partner closely with hiring managers, and contribute to workforce planning, employer brand activity, talent pipelining and continuous improvement across recruitment processes. Key Responsibilities Manage end-to-end recruitment across construction, technical and corporate vacancies. Partner with hiring managers to understand hiring needs, workforce plans and recruitment priorities. Create and manage vacancy adverts across relevant job boards, social media and attraction channels. Proactively source candidates through headhunting, networking, talent mapping and direct approach methods. Screen, interview and assess candidates against role requirements. Coordinate interview processes and manage stakeholder communication throughout. Provide market intelligence, salary benchmarking and insight on candidate availability. Support direct sourcing initiatives to reduce reliance on agency spend. Manage offers, negotiations and onboarding handovers. Build and maintain talent pipelines for future and hard-to-fill vacancies. Support employer branding activity, careers events and referral programmes. Track recruitment metrics including time-to-hire, cost-per-hire and candidate conversion. Ensure recruitment activity is compliant with employment legislation and best practice. My client is looking for a proactive Talent Acquisition professional who is confident managing multiple vacancies, building strong hiring manager relationships and engaging passive candidates in a competitive market. Previous in-house or agency recruitment experience. Experience recruiting within construction, engineering, technical or project-led environments. Strong sourcing, screening and stakeholder management skills. Confidence using job boards, LinkedIn and direct sourcing methods. Ability to provide market insight and influence hiring decisions. Data centre recruitment experience would be highly desirable. This is an opportunity to join a growing international business in a visible recruitment role where you can make a direct impact on hiring delivery, talent attraction and workforce planning.

We have an exciting opportunity for a Tax Reserves Manager to join our Finance team, based in A&O Shearman's Belfast office. Finance team - Belfast The Tax Reserves Manager is a member of the Partners' Affairs and Tax ("PAT") team supporting the Head of International Tax in the management of the global tax affairs of the A&O Shearman grouping, with a specific focus on the delivery of partners' tax reserves. What you will do Develop a detailed understanding of the tax systems of the territories in which A&O Shearman operates in relation to partner tax reserves. Set up of tax reserves both in GBP and in currency, for both equity and employee/consultant partners, and subsequent reconciliation and release of residual balances, including review of various tax equalisation arrangements. Coordination of work done by UK and international tax teams to obtain a consolidated view of partners' overall tax reserves positions as part of ongoing reserves reconciliation and releases processes. Ongoing review of existing processes to ensure that they continue to be appropriate (e.g. to reflect impacts of business change transactions and external legislative developments), and to identify opportunities to improve these. Play a leading role in determining and putting in place appropriate processes for reconciling partner tax reserves for new offices and ensuring that these are maintained going forward. Support year-end work to deliver tax reserves calculations, tax equalisation calculations and relevant tax disclosures. Ensuring that positions taken in relation to partner tax reserves are correctly reflected in relevant accounting systems. Reconciliation and ongoing maintenance of deferred tax control accounts. Build awareness of technology solutions (including use of AI and automation) that could generate efficiencies in the tax reserving process and propose recommendations on how these could be implemented. Communications with partners, CFOs and other stakeholders in relation to tax reserving matters. Liaising with external advisors where required. Coordinate and support the work of junior team members in London and Belfast. What you will have Strong General Ledger accounting skills. Evidence of strong numeric skills. ACA or equivalent accounting qualification. Tax qualification (e.g. ADIT or CTA) desirable. Personal or Corporate Tax Experience to Manager level. Collaborative approach and ability to build strong relationships with PAT team colleagues, as well as colleagues in other teams located across the globe. Ability to effectively communicate complex tax and accounting issues both orally and in writing to non-specialists. Strong analytical skills and an eye for detail. Broad knowledge of tax issues affecting partners in professional partnerships would be helpful but is not a pre-requisite. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Role level: Manager

Role: Accounts Manager Salary: 37500 - 40000 per annum depends on experience Location: Cardiff Role Description The Account Manager role is a full-time, on-site position based in Cardiff. In this role, the Account Manager will manage day-to-day relationships with key clients, acting as the primary point of contact for service delivery and performance queries. Responsibilities include overseeing contract execution, coordinating with operational teams, monitoring service quality against agreed KPIs, and preparing regular reports on performance and customer satisfaction. The Account Manager will handle issue resolution, identify opportunities to enhance service and value, and support renewal and growth of accounts. This position also involves collaborating with internal stakeholders, participating in client meetings, and ensuring that all activities align with company standards and regulatory requirements. Qualifications Demonstrated experience in account management, client service, or customer success, ideally within a facilities, services, or B2B environment. Strong communication and interpersonal skills, with the ability to build trusting relationships and manage expectations with multiple stakeholders. Proficiency in organizing workloads, prioritizing tasks, and managing time effectively in a fast-paced, service-led environment. Solid analytical and problem-solving abilities, including experience with reporting, KPI tracking, and data-driven decision-making. Comfort with using standard business software (e.g., MS Office, CRM tools) and producing clear written documentation and presentations. Ability to work collaboratively with operations teams on-site, demonstrating leadership, accountability, and a focus on service quality. Previous experience in the UK or Irish service sectors and knowledge of relevant compliance or health and safety standards is beneficial. Relevant professional qualification or equivalent practical experience in business, management, or a related field is desirable.

We have an exciting opportunity for a Tax Reserves Manager to join our Finance team, based in A&O Shearman's Belfast office. Finance team - Belfast The Tax Reserves Manager is a member of the Partners' Affairs and Tax ("PAT") team supporting the Head of International Tax in the management of the global tax affairs of the A&O Shearman grouping, with a specific focus on the delivery of partners' tax reserves. What you will do Develop a detailed understanding of the tax systems of the territories in which A&O Shearman operates in relation to partner tax reserves. Set up of tax reserves both in GBP and in currency, for both equity and employee/consultant partners, and subsequent reconciliation and release of residual balances, including review of various tax equalisation arrangements. Coordination of work done by UK and international tax teams to obtain a consolidated view of partners' overall tax reserves positions as part of ongoing reserves reconciliation and releases processes. Ongoing review of existing processes to ensure that they continue to be appropriate (e.g. to reflect impacts of business change transactions and external legislative developments), and to identify opportunities to improve these. Play a leading role in determining and putting in place appropriate processes for reconciling partner tax reserves for new offices and ensuring that these are maintained going forward. Support year-end work to deliver tax reserves calculations, tax equalisation calculations and relevant tax disclosures. Ensuring that positions taken in relation to partner tax reserves are correctly reflected in relevant accounting systems. Reconciliation and ongoing maintenance of deferred tax control accounts. Build awareness of technology solutions (including use of AI and automation) that could generate efficiencies in the tax reserving process and propose recommendations on how these could be implemented. Communications with partners, CFOs and other stakeholders in relation to tax reserving matters. Liaising with external advisors where required. Coordinate and support the work of junior team members in London and Belfast. What you will have Strong General Ledger accounting skills. Evidence of strong numeric skills. ACA or equivalent accounting qualification. Tax qualification (e.g. ADIT or CTA) desirable. Personal or Corporate Tax Experience to Manager level. Collaborative approach and ability to build strong relationships with PAT team colleagues, as well as colleagues in other teams located across the globe. Ability to effectively communicate complex tax and accounting issues both orally and in writing to non-specialists. Strong analytical skills and an eye for detail. Broad knowledge of tax issues affecting partners in professional partnerships would be helpful but is not a pre-requisite. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Role level: Manager

Team EA & Office Manager - Mayfair Temp to Perm opportunity with competitive salary on offer of £50-65k, DOE Take real ownership of your role and make it your own Work within a friendly, close-knit team An exciting opportunity has arisen to join a highly regarded boutique PE firm as a Team EA & Office Manager. Working within a close-knit and collaborative London office, you will provide dedicated support to the Executive Chairman and Chief Admin Officer whilst equally playing a key role in the smooth day-to-day running of the office. This is a permanent role with a 2-month temp trial initially. A boutique London team which boasts a wonderful, polished yet friendly and down to earth culture. You will be based in the office 4-5 days per week, 9:00am-5:00pm are core hours. £25-30ph on the temp side / equivalent £50-65k on perm. What You'll Do This is a varied, all-encompassing role where no two days are the same. Supporting a small, close-knit team, you'll combine executive support, office management and operational administration, becoming the central point that keeps the business running smoothly. From coordinating diaries and board meetings, processing invoices and liaising with finance, to overseeing the office environment, managing suppliers, welcoming visitors and driving continuous improvements, you'll have genuine ownership and the chance to make a real impact. EA Support: Diary and calendar management for the Exec Chairman & Chief Admin Officer Coordinating travel arrangements, meetings, agendas Board packs, minutes and action items from meetings Office Management/Admin: Managing office operations and administrative processes including holiday leave requests Coordinating internal events, team activities, and catering, hosting clients to the office First aid / fire warden / workplace health & safety management Project management of the office, overseeing IT, compliance, policies and procedures Finance admin - supporting with processing invoices and setting up payments Who You Are Previous experience as an EA and Office Manager - ideally in a boutique environment within Private Equity, Hedge Fund, Boutique Finance Curiosity to learn & proactivity - genuine interest in making the role your own Ability to manage multiple priorities Strong communication skills and confidence liaising with stakeholders at all levels A proactive, adaptable, and committed approach If you are an organised, personable, and highly professional individual looking to join a welcoming and high-performing team, we would love to hear from you. EB200168Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.

Customer Service Specialist I Location: Horsham (Langhurstwood Rd) - Remote Pay Rate: 15.86 per hour ( 22,600 per annum equivalent) Hours: Full-time, 38.75 hours per week (Monday - Friday, 07:30 - 16:-min lunch break) Positions Available: 2 About the Role We are seeking detail-oriented Customer Service Specialists to join the Compactor Customer Service Admin and Supply Chain Support teams. In this role, you will play a vital part in reviewing projects, managing documentation, initiating client invoices, tracking KPI metrics, and collaborating across internal departments to ensure seamless operational and financial workflows. Key Responsibilities Invoicing & Finance Support: Prepare, verify, and raise client prepayment, product, and freight invoices (TBIs) and transfer them to the Finance team. Serve as a primary point of contact for Finance regarding client invoices and billing queries. Ensure 100% accuracy in invoice creation and ensure projects are invoiced within the correct fiscal period. Collect client-specific invoicing requirements and ensure full compliance with customer contracts. Assist Project Managers with quotes (evaluating routes of goods, VAT rules, estimated freight, insurance, and FX rates). Prepare and redact requested records for internal and external audits. Systems & Data Management: Maintain and regularly update delivery dates and accurate records in Salesforce (SFDC) and ERP systems. Collaborate with Finance at month-end to maintain an accurate accruals list for both customers and suppliers. Track and update Key Performance Indicators (KPIs) for customer business reviews. Supply Chain & Compliance: Support Project Management teams with freight estimates, Incoterms, and import/export queries. Adhere strictly to all relevant Standard Operating Procedures (SOPs). Stakeholder Collaboration: Work closely with internal teams including Project Management, Logistics, Finance, Quality Assurance (QA), and Goods-In/Out. Communicate professionally with external clients and couriers as needed. Requirements & Qualifications Education: Degree in Business, Finance, Supply Chain, Logistics (or equivalent relevant commercial experience). Experience: 2-5 years of experience in supply chain or finance (experience within a pharmaceutical environment is preferred). Technical Skills: Strong MS Office skills; prior user experience with ERP systems and Salesforce is highly beneficial. Core Competencies: Excellent written and verbal communication skills in English. Strong multitasking abilities with a high level of attention to detail. Solid coordination, organisational, and negotiation skills. What We Offer Flexible Working: Remote workplace setup. Equipment Provided: Laptop and necessary accessories provided upon start. Overtime: Available as required. How to Apply If you meet the criteria and are ready to contribute to a fast-paced supply chain environment, apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

We have an exciting opportunity for a Group Finance Manager (Manager) to join our Finance team , based in A&O Shearman's Belfast office. Finance team - Belfast Achieving the firm's strategy requires a world class Finance department to work with the decision makers. Our teams add value through the services provided, managing compliance and providing information and insight. This is achieved by having a collaborative and high performing team that builds relationships with the Partners and other decision-makers in the firm so that they trust us to advise them on commercial, financial, and technical matters. What you will do To lead the delivery of high-quality financial control and reporting across the Group, supporting decision-making through robust analysis and insight. The role is responsible for maintaining best practice and standards across the finance function, driving continuous improvement, and acting as a trusted adviser to the global finance community. Lead the preparation and delivery of financial information to management and the partnership, ensuring accuracy and timeliness against tight deadlines, and providing high-quality analysis and insight to support decision-making, including commentary on key trends and variances. Oversee key areas of the month-end and year-end close processes, including journals, review of reconciliations, and Group reporting outputs, ensuring the integrity of the balances through oversight of critical judgements and complex accounting areas. Manage delivery of elements of the Group year-end process, including financial statements for UK entities and supporting disclosures. Prepare and review technical accounting papers, assessing the impact of new and emerging accounting standards on the Group, and supporting implementation through training to the global finance network. Oversee the management of cross-border intra-group balances and funding on a multi-currency basis, ensuring compliance with UK and international requirements, and ensuring timely reconciliation and settlement of balances across the global network. Review and enhance financial processes, documentation, and internal controls to ensure accuracy, consistency, and efficiency, supporting the development and maintenance of Group accounting policies and identifying control gaps to drive continuous improvement. Partner with Finance Systems and Business Analysts to support the development and optimisation of finance systems and reporting tools, driving improvements in reporting capability and automation. Build and maintain relationships with Finance staff across all A&O Shearman offices, acting as a trusted adviser on accounting, intercompany, and policy matters, and supporting the global finance network on process and technical queries. Lead and deliver ad hoc projects, including implementation of new reporting or analytical capabilities. Lead, develop, and mentor junior team members, providing ongoing coaching, performance management, and technical guidance, and fostering a high-performing and collaborative team environment. What you will have Member of recognised accounting body as a qualified accountant. Significant post-qualified experience in a finance function. Experience in a Big 4 accountancy practice or in an international environment is an advantage. Excellent written and verbal communication skills, with the ability to clearly explain complex financial and technical issues to both financial and non-financial stakeholders. Ability to influence at a senior level as a credible subject-matter expert, adapting style to different audiences and demonstrating strong emotional intelligence. Strong leadership capability, with the ability to motivate, develop, and manage individuals, and contribute effectively within a high-performing global team environment. Outstanding analytical and problem-solving capabilities, with the ability to develop meaningful, well-reasoned insights and apply a proactive, solution-driven approach. Strong technical accounting knowledge, including IFRS, with the ability to discuss complex issues with senior group management, alongside a thorough understanding of financial accounting principles, currency accounting, financial systems, and group structures. Excellent organisational and time management skills, with the ability to prioritise effectively, manage multiple deliverables, and perform under pressure in a fast-paced environment with shifting priorities. Ability to produce high-quality documentation, reports, and training materials, and to support, mentor, and develop finance colleagues across a global network. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Tax Reserves Manager to join our Finance team, based in A&O Shearman's Belfast office. Finance team - Belfast The Tax Reserves Manager is a member of the Partners' Affairs and Tax ("PAT") team supporting the Head of International Tax in the management of the global tax affairs of the A&O Shearman grouping, with a specific focus on the delivery of partners' tax reserves. What you will do Develop a detailed understanding of the tax systems of the territories in which A&O Shearman operates in relation to partner tax reserves. Set up of tax reserves both in GBP and in currency, for both equity and employee/consultant partners, and subsequent reconciliation and release of residual balances, including review of various tax equalisation arrangements. Coordination of work done by UK and international tax teams to obtain a consolidated view of partners' overall tax reserves positions as part of ongoing reserves reconciliation and releases processes. Ongoing review of existing processes to ensure that they continue to be appropriate (e.g. to reflect impacts of business change transactions and external legislative developments), and to identify opportunities to improve these. Play a leading role in determining and putting in place appropriate processes for reconciling partner tax reserves for new offices and ensuring that these are maintained going forward. Support year-end work to deliver tax reserves calculations, tax equalisation calculations and relevant tax disclosures. Ensuring that positions taken in relation to partner tax reserves are correctly reflected in relevant accounting systems. Reconciliation and ongoing maintenance of deferred tax control accounts. Build awareness of technology solutions (including use of AI and automation) that could generate efficiencies in the tax reserving process and propose recommendations on how these could be implemented. Communications with partners, CFOs and other stakeholders in relation to tax reserving matters. Liaising with external advisors where required. Coordinate and support the work of junior team members in London and Belfast. What you will have Strong General Ledger accounting skills. Evidence of strong numeric skills. ACA or equivalent accounting qualification. Tax qualification (e.g. ADIT or CTA) desirable. Personal or Corporate Tax Experience to Manager level. Collaborative approach and ability to build strong relationships with PAT team colleagues, as well as colleagues in other teams located across the globe. Ability to effectively communicate complex tax and accounting issues both orally and in writing to non-specialists. Strong analytical skills and an eye for detail. Broad knowledge of tax issues affecting partners in professional partnerships would be helpful but is not a pre-requisite. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Role level: Manager

We have an exciting opportunity for a Tax Reserves Manager to join our Finance team, based in A&O Shearman's Belfast office. Finance team - Belfast The Tax Reserves Manager is a member of the Partners' Affairs and Tax ("PAT") team supporting the Head of International Tax in the management of the global tax affairs of the A&O Shearman grouping, with a specific focus on the delivery of partners' tax reserves. What you will do Develop a detailed understanding of the tax systems of the territories in which A&O Shearman operates in relation to partner tax reserves. Set up of tax reserves both in GBP and in currency, for both equity and employee/consultant partners, and subsequent reconciliation and release of residual balances, including review of various tax equalisation arrangements. Coordination of work done by UK and international tax teams to obtain a consolidated view of partners' overall tax reserves positions as part of ongoing reserves reconciliation and releases processes. Ongoing review of existing processes to ensure that they continue to be appropriate (e.g. to reflect impacts of business change transactions and external legislative developments), and to identify opportunities to improve these. Play a leading role in determining and putting in place appropriate processes for reconciling partner tax reserves for new offices and ensuring that these are maintained going forward. Support year-end work to deliver tax reserves calculations, tax equalisation calculations and relevant tax disclosures. Ensuring that positions taken in relation to partner tax reserves are correctly reflected in relevant accounting systems. Reconciliation and ongoing maintenance of deferred tax control accounts. Build awareness of technology solutions (including use of AI and automation) that could generate efficiencies in the tax reserving process and propose recommendations on how these could be implemented. Communications with partners, CFOs and other stakeholders in relation to tax reserving matters. Liaising with external advisors where required. Coordinate and support the work of junior team members in London and Belfast. What you will have Strong General Ledger accounting skills. Evidence of strong numeric skills. ACA or equivalent accounting qualification. Tax qualification (e.g. ADIT or CTA) desirable. Personal or Corporate Tax Experience to Manager level. Collaborative approach and ability to build strong relationships with PAT team colleagues, as well as colleagues in other teams located across the globe. Ability to effectively communicate complex tax and accounting issues both orally and in writing to non-specialists. Strong analytical skills and an eye for detail. Broad knowledge of tax issues affecting partners in professional partnerships would be helpful but is not a pre-requisite. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Role level: Manager

We have an exciting opportunity for a General Manager to join us here at Buzz Bingo Poole. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £50,000 p/a depending on experience. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. At Buzz, we re proud to be a business that s innovating, evolving and leading the way in our industry; but what really makes us different is our people. We believe great teams are built when people feel comfortable being themselves, bringing their personality, individuality and yes, even their quirks to work.We re looking for an inspiring, experienced leader who can create an inclusive environment where colleagues feel valued, supported and empowered to thrive. Someone who is passionate about developing a high-performing team, delivering brilliant customer experiences and driving commercial success across a large, fastpaced venue. You might already have experience in bingo or casinos, or come from hospitality, leisure or another customer-focused environment. Wherever you ve built your career, you ll know how to bring people together, lead with energy and make great things happen. In return, you ll receive a salary of up to £50,000, depending on experience, and the opportunity to build a rewarding career with a business that genuinely invests in development, progression and helping people grow. If you re ready for your next challenge, we d love to hear from you. Applicants must be 18+

Management Accountant Location: Leicester (Hybrid - 2 days working from home) Salary: £40,000 - £50,000 (DOE) Hours: Full time - Flexible (8am - 4pm, 9am - 5pm) Study support if required 25 holidays + bank holidays The Opportunity SF Recruitment are working with a well-established business in Leicester to recruit a Management Accountant. This is an excellent opportunity to join a growing finance team where you'll take ownership of the month-end process, provide meaningful financial insight, and support key business decisions. This role would suit a part-qualified, qualified (ACCA/CIMA/ACA) or qualified by experience accountant who enjoys working in a fast-paced environment and partnering with stakeholders across the business. Key Responsibilities Prepare accurate and timely monthly management accounts. Complete balance sheet reconciliations, accruals, prepayments and journals. Produce monthly P&L reporting with detailed variance analysis. Assist with budgeting, forecasting and cash flow reporting. Maintain the fixed asset register and depreciation schedules. Prepare and submit VAT returns. Support the year-end audit process and statutory reporting requirements. Analyse financial performance and provide commercial insight to senior management. Business partner with operational managers to improve financial performance. Identify opportunities to improve processes, controls and reporting. Produce ad hoc financial analysis and reports as required. About You ACCA, CIMA or ACA qualified, part-qualified or qualified by experience. Previous experience in a Management Accountant or Assistant Management Accountant role. Strong understanding of month-end processes and balance sheet reconciliations. Confident producing management accounts with minimal supervision. Advanced Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, SUMIFS). Excellent analytical skills with strong attention to detail. Able to communicate financial information clearly to both finance and non-finance stakeholders. Proactive, organised and keen to drive continuous improvement.

We're looking for an experienced People Compliance Manager to strengthen our people s compliance framework across the business. This is a high-profile role with responsibility for GDPR, ethical trade compliance, employment compliance and governance activities across a large, multi-site organisation. Reporting into and working closely with the HR Operations Manager, you'll play a key role in reducing risk, driving best practice and ensuring we continue to meet the highest standards of compliance and ethical conduct What you'll do Lead people compliance initiatives across GDPR, Modern Slavery and ethical trading requirements. Manage SMETA (Sedex Members Ethical Trade Audit) and customer compliance audits, ensuring successful outcomes across multiple sites. Oversee Data Subject Access Requests (DSARs) and employee data governance. Develop and maintain policies, procedures and compliance frameworks. Deliver compliance training and promote best practice across the business. Build strong relationships with auditors, regulators and internal stakeholders. Analyse compliance risks and drive continuous improvement. About you You'll be a proactive and commercially minded compliance professional with: Experience in HR compliance, governance, audit or HR operations. Strong knowledge of UK employment legislation and GDPR. Experience managing audits and compliance programmes. Excellent stakeholder management and influencing skills. Strong analytical and problem-solving abilities. Manufacturing experience, knowledge of Sedex/SMETA and project management experience would be advantageous. Why join us? This is a high-profile role where you'll have the opportunity to shape our people compliance agenda, influence senior stakeholders and make a meaningful impact across the organisation. If you're passionate about doing the right thing, reducing risk and driving compliance excellence, we'd love to hear from you. Apply now and help us build a culture of integrity, accountability and trust. What We Offer Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme Ongoing training and development opportunities 24/7 confidential support for you and your family Flexible working options and family-friendly policies Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer) Potential for Hybrid remote working Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job.

What you will do The role is responsible for the day-to-day operations of the overall governance framework and processes for the IT function, ensuring it remains fit-for purpose and aligned to business prorities. Develop and maintain internal IT standards and control policies, procedures and processes. Implement solutions that are pragmatic and scalable that balance compliance with operational efficiency Support the management of control points and non-conformances, ensuring clear ownership and timely remediation. Develop and own management reports on IT standards, controls compliance and non-technical risks. Deliver activities to standardise IT policies, processes and procedures in alignment with best practices. Provide advice on IT standards and controls to technical teams when required. Work as part of the IT Business Operations team to collectively manage the cross-functional integration of the IT department. Work with IT colleagues, Information Security, Data Governance and others to continually improve standards and controls across IT. Build strong relationships with stakeholders by translating technical or control concepts into clear business language in order to influence behaviours and drive adoption. Support the interface to Risk and Legal for all matters related to internal audit and risk management. Identify and pursue opportunities for continuous improvement in IT governance and controls processes and effectiveness. What you will have Experience: Experience in IT governance, risk, controls or operational management, preferably within the legal, consulting or other professional services sectors. Knowledge and understanding of governance and IT controls frameworks as well as their operational implementation. A proven ability to translate frameworks into practical implementation is highly desirable. Strong analytical and reporting capabilities, supported by advanced Excel and PowerPoint skills. Experience developing reports, dashboards and management information using Power BI or comparable tools would be advantageous.Experienced with working successfully with a complex and large set of stakeholders Process design skills are desirable Audit and assurance skills are desirable. Awareness of current IT and data market trends and technology innovations. At least 5 years background in IT industry, with experience managing governance and controls. Personal: Excellent stakeholder engagement and communication skills. Problem-solving mindset with an ability to simplify complex issues and deliver details. Collaborative approach underpinned by strong ownership and independent accountabilityGood organisational skills, methodical approach and attention to detail Good business acumen and understanding of how the firm is positioned in the global market. Good technical acumen with strong verbal reasoning skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details

We have an exciting opportunity for a International Tax Manager to join our Finance team, based in A&O Shearman's Belfast office. Finance team - Belfast The International Tax Manager is a member of the Partners' Affairs and Tax ("PAT") Team, supporting the Head of International Tax in the management of the global tax affairs of the A&O Shearman grouping, including tax compliance, advisory and risk management matters covering approximately half of the firm's offices globally. What you will do Develop a detailed understanding of the tax systems of the territories in which A&O Shearman operates and a good working knowledge of the partner payment side of the PAT team's work. Tax compliance including managing advisors and A&O Shearman teams to support local CFOs with tax filings for the firm and its partners. Manage information requests from partners, local offices, and advisors to meet tax deadlines. Year-end work to produce non-UK calculations, tax equalisation calculations and tax related fiscal accounts notes. Real-time oversight of partners' non-UK tax balances, including ensuring that timing differences and other adjustments are accounted for on a timely basis. Reviewing ad hoc tax filings in non-A&O Shearman territories (e.g. India) and advise on potential exposures elsewhere. Management of work to prepare UK Double Taxation Relief calculations for UK resident members of A&O Shearman LLP for inclusion in individual partner UK tax filings. Management of withholding tax exposures for the firm, both in relation to client transactions and interoffice balance settlement. Ensure internal and external queries are answered correctly and on a timely basis. Tax advice in relation to mobility issues, including individuals working overseas. Other ad-hoc tax advisory work as required. Ongoing review of existing processes to ensure that they continue to be appropriate (e.g. to reflect impacts of business change transactions and external legislative developments), and to identify opportunities to improve these, including the use of AI where appropriate. Management of work of junior team members in London and Belfast. What you will have Collaborative approach and ability to build strong relationships with PAT team colleagues as well as colleagues in other teams located across the globe. Ability to effectively communicate complex tax and accounting issues both orally and in writing to non-specialists. Strong analytical skills and an eye for detail. Knowledge of international tax issues affecting professional partnerships is desirable but not essential Evidence of strong numeric skills Ability to prioritise and manage deadlines effectively. Relevant accounting or tax qualification. Personal or Corporate Tax Experience to Manager level. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Role level: Manager

We have an exciting opportunity for a Group Finance Manager (Manager) to join our Finance team , based in A&O Shearman's Belfast office. Finance team - Belfast Achieving the firm's strategy requires a world class Finance department to work with the decision makers. Our teams add value through the services provided, managing compliance and providing information and insight. This is achieved by having a collaborative and high performing team that builds relationships with the Partners and other decision-makers in the firm so that they trust us to advise them on commercial, financial, and technical matters. What you will do To lead the delivery of high-quality financial control and reporting across the Group, supporting decision-making through robust analysis and insight. The role is responsible for maintaining best practice and standards across the finance function, driving continuous improvement, and acting as a trusted adviser to the global finance community. Lead the preparation and delivery of financial information to management and the partnership, ensuring accuracy and timeliness against tight deadlines, and providing high-quality analysis and insight to support decision-making, including commentary on key trends and variances. Oversee key areas of the month-end and year-end close processes, including journals, review of reconciliations, and Group reporting outputs, ensuring the integrity of the balances through oversight of critical judgements and complex accounting areas. Manage delivery of elements of the Group year-end process, including financial statements for UK entities and supporting disclosures. Prepare and review technical accounting papers, assessing the impact of new and emerging accounting standards on the Group, and supporting implementation through training to the global finance network. Oversee the management of cross-border intra-group balances and funding on a multi-currency basis, ensuring compliance with UK and international requirements, and ensuring timely reconciliation and settlement of balances across the global network. Review and enhance financial processes, documentation, and internal controls to ensure accuracy, consistency, and efficiency, supporting the development and maintenance of Group accounting policies and identifying control gaps to drive continuous improvement. Partner with Finance Systems and Business Analysts to support the development and optimisation of finance systems and reporting tools, driving improvements in reporting capability and automation. Build and maintain relationships with Finance staff across all A&O Shearman offices, acting as a trusted adviser on accounting, intercompany, and policy matters, and supporting the global finance network on process and technical queries. Lead and deliver ad hoc projects, including implementation of new reporting or analytical capabilities. Lead, develop, and mentor junior team members, providing ongoing coaching, performance management, and technical guidance, and fostering a high-performing and collaborative team environment. What you will have Member of recognised accounting body as a qualified accountant. Significant post-qualified experience in a finance function. Experience in a Big 4 accountancy practice or in an international environment is an advantage. Excellent written and verbal communication skills, with the ability to clearly explain complex financial and technical issues to both financial and non-financial stakeholders. Ability to influence at a senior level as a credible subject-matter expert, adapting style to different audiences and demonstrating strong emotional intelligence. Strong leadership capability, with the ability to motivate, develop, and manage individuals, and contribute effectively within a high-performing global team environment. Outstanding analytical and problem-solving capabilities, with the ability to develop meaningful, well-reasoned insights and apply a proactive, solution-driven approach. Strong technical accounting knowledge, including IFRS, with the ability to discuss complex issues with senior group management, alongside a thorough understanding of financial accounting principles, currency accounting, financial systems, and group structures. Excellent organisational and time management skills, with the ability to prioritise effectively, manage multiple deliverables, and perform under pressure in a fast-paced environment with shifting priorities. Ability to produce high-quality documentation, reports, and training materials, and to support, mentor, and develop finance colleagues across a global network. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details