2665 jobs found

Customer Service Advisor Nationwide Vehicle Contracts, one of the UK s largest providers of car and van leasing, is looking for a Customer Service Advisor to join our award-winning team. As a Customer Service Advisor, you'll help customers through every stage of their leasing journey, from answering questions to resolving issues and delivering the high standard of service we're known for. You'll become part of an award-winning team that values collaboration, development, and great customer service. What you'll be doing: Helping customers by phone and email with a range of queries throughout their leasing journey. Investigating and resolving customer complaints fairly, professionally and efficiently. Working closely with dealerships, manufacturers, and suppliers to keep customers updated on vehicle orders and deliveries. Supporting customers with in-life vehicle queries and finding practical solutions. Keeping accurate records of customer interactions and actions taken. Working with colleagues across the business to deliver an outstanding customer experience. What We're Looking For We're looking for someone who enjoys helping people and takes pride in delivering excellent customer service. You'll ideally have: Experience in a customer service, customer care or after-sales support role. Excellent verbal and written communication skills. Confidence speaking with customers over the phone and by email. The ability to stay calm and positive when dealing with challenging situations. Strong organisational skills and the ability to prioritise a busy workload. Good attention to detail and accurate record keeping. Confidence using computer systems and Microsoft Office. A positive attitude and the ability to work both independently and as part of a team. About the Role We offer a competitive salary of £26,000 per annum, rising to £27,000 per annum after six months. You will also be entitled to a range of company benefits after a qualifying period, including a workplace pension scheme, paid birthday leave, training and development opportunities and long service rewards. This is a full-time, office-based position at our Didsbury office in Manchester. Our office has excellent public transport links and limited free on-site parking. If you're passionate about delivering excellent customer service and want to join a supportive team where your work makes a real difference, we'd love to hear from you.

Customer Service Consultant - Charity Support Location: Ringwood, Hampshire, hybrid working once fully trained Job Type: Temporary to Permanent Salary: £12.80 per hour Permanent Salary: £26,624 per annum Bonus: On-target bonus of £2,400 per annum Hours: Monday to Friday, 9.00am - 5.00pm We are recruiting for a Customer Service Consultant to join a busy customer contact centre based in Ringwood , supporting a major UK charity and its national fundraising campaign. This is a temporary-to-permanent opportunity , initially paying £12.80 per hour . The role will initially be office-based in Ringwood while you complete your training and become fully established in the position. Once fully trained, there may be the opportunity to work on a hybrid basis , combining office and home working. This is a particularly rewarding customer service role where you will be supporting members of the public who are organising fundraising events to raise money for people affected by serious illness. The Role As a Customer Service Consultant, you will be the first point of contact for supporters taking part in a major national fundraising campaign. You will provide friendly, professional and empathetic support across telephone and email , helping people throughout their fundraising journey. Your duties will include: Handling inbound telephone calls from supporters. Responding to customer enquiries by email. Helping supporters register for fundraising events. Assisting with orders for fundraising materials and information packs. Providing guidance on paying in money raised through fundraising activities. Assisting with online fundraising page enquiries. Making outbound calls where required to follow up queries or provide additional support. Recording information accurately on internal systems. Adapting your communication style depending on the individual and nature of their enquiry. Handling potentially sensitive or emotional conversations with compassion and professionalism. Working towards individual and team service, quality and performance targets. The Ideal Candidate We are looking for someone who has: Previous experience within customer service, contact centre, retail, hospitality or another customer-focused environment . Excellent verbal and written communication skills. Strong spelling, grammar and attention to detail. A friendly and professional telephone manner. A naturally patient, empathetic and understanding approach . The confidence to handle sensitive or emotional conversations appropriately. Good listening and problem-solving skills. Good typing and general IT skills. The ability to navigate different computer systems whilst speaking with customers. Good Microsoft Office skills, including Word, Excel and Outlook. The ability to remain organised and professional within a busy customer service environment. Previous experience within a charity, fundraising, contact centre or sensitive customer service environment would be advantageous but is not essential. What's on Offer £12.80 per hour during the temporary period. Opportunity to secure a permanent position . Permanent salary of £26,624 per annum . On-target bonus of £2,400 per annum . Excellent Monday to Friday, 9.00am - 5.00pm working hours. Comprehensive training before handling live customer contacts. Potential for hybrid working once fully trained . Ongoing coaching, training and support. A rewarding role supporting an important national fundraising campaign. Friendly and supportive team environment. To apply for this opportunity, please submit your latest CV and we will be in touch in due course. If you would like further information before applying, please contact Alan for a confidential discussion.

Salary is £25,000 with a realistic uncapped OTE of £40,000, some members of the team exceed this. This role sits within our new Retention & Loyalty POD, where you will be a customer-focused commercial advisor dealing with customer queries around re-contracting, price, competitor offers, customer objections, while also discussing options where we can help them achieve the best product and value for money. These queries are commercially focused, not reactive service handling therefore you will need to be confident and comfortable having those types of complex customer conversations. You will learn about our broadband products, and you will learn to collaborate with our sales, marketing, and customer operations teams to help improve customer retention. We will help you learn how to use our database to accurately track customer orders and satisfaction. The role will include a mixture of inbound and outbound calls and email case management. Note: this is an office-based role and ss we need to contact some customers out of hours, there is one late shift, from 11am to 7.30pm per week and one Saturday (can be worked from home) in four, with time off in lieu the following week. Bring your key attributes of being inquisitive, having great listening skills, the ability to build rapport with people quickly and think about how you will spend earnings of £40,000 or more. Apply now for an initial chat and if positive, then come in, meet the team, and listen in to some calls to help make your mind up if this may be the right opportunity for you Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

Oracle Finance Transformation Manager Location: Hybrid / UK Salary: 75K - 85K plus bonus Security Clearance Eligibility Required (No Sponsorship Possible) Role Overview: Our client is looking for an experienced Oracle Finance professional to support the delivery of complex finance transformation programmes across large enterprise environments. This is a senior, client-facing role combining Oracle Cloud Finance expertise with finance process transformation and Shared Services experience. You will work with organisations to understand existing finance operations, identify opportunities for improvement and design Oracle-enabled solutions that improve efficiency, control and service delivery. The role combines functional Oracle expertise, solution design, transformation delivery and stakeholder engagement, with the opportunity to lead teams and contribute to the continued growth of a specialist Oracle practice. Key Responsibilities: Lead the design and delivery of Oracle Cloud Finance solutions across complex transformation programmes. Work with senior finance stakeholders to understand existing processes, challenges and transformation priorities. Assess finance operating models and identify opportunities for standardisation, automation and centralisation. Support the design and implementation of Shared Services and finance transformation strategies. Lead workshops, requirements gathering and solution design activities. Translate business and finance requirements into practical Oracle solutions. Support delivery across the full project lifecycle, including design, configuration, testing, data migration, deployment and optimisation. Advise clients on Oracle roadmaps, finance architecture and wider transformation strategy. Work closely with Finance, IT, implementation partners and senior stakeholders to ensure successful programme delivery. Lead and mentor consultants across project workstreams. Contribute to proposals, client presentations and the development of new Oracle transformation opportunities. What We're Looking For Strong experience delivering Oracle Cloud Finance transformation programmes. Good functional knowledge of Oracle Fusion Financials. Experience working within, designing or transforming Shared Services environments. Strong understanding of end-to-end finance processes and operating models. Experience leading solution design workshops and translating business requirements into Oracle solutions. Confidence working with senior finance and technology stakeholders. Experience leading project teams or major transformation workstreams. Strong communication, problem-solving and stakeholder management skills. Previous consulting or client-facing transformation experience would be highly beneficial. Eligibility for Security Clearance Why Consider This Role? This is an opportunity to combine deep Oracle Finance expertise with broader finance transformation and Shared Services work. You will work on complex programmes where you can influence how finance functions operate, helping organisations improve processes, modernise their Oracle environments and deliver meaningful operational change. The role offers exposure to senior stakeholders, major transformation programmes and a broad range of Oracle Finance challenges, alongside the opportunity to develop your leadership and advisory experience. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Senior Customer Service Advisor Full-Time Office-Based Permanent Droitwich, Worcestershire (WR9) £30,000 £36,000 per annum + annual company bonus 09:00am 17:00pm Mon Fri (Flexibility available for the right candidate) Driving licence & Car: Essential Annual company performance bonus , typically around £5,000 £6,000 per annum . Pension: 4% employee contribution + 8% employer contribution. Holidays: 20 days' annual leave + bank holidays. An additional 1 day of holiday per year of service , up to 5 years. After 5 years' service, an additional 1 day for every further 5 years of service . Are you an experienced Customer Service professional looking for a role where you can take real ownership, develop your career and become a key part of an established international business? We are working with a highly successful engineering business based in Droitwich (WR9) who are looking to appoint a Senior Customer Service Advisor to join their team. This is an excellent opportunity for someone who is career-driven, highly organised and confident working independently . As most of the wider team are regularly out of the office during the day, you will take sole responsibility for manning the office , making this a role where you will have genuine autonomy and ownership. You will work with customers across the world, supporting the sales and manufacturing teams across the UK and internationally. Experience within an engineering, manufacturing or building materials environment would be highly advantageous, as would knowledge of international logistics, import/export procedures and Incoterms . The Role As Senior Customer Service Advisor, you will act as a key link between customers, sales and manufacturing, ensuring orders are processed efficiently and customers receive an excellent level of service. Your responsibilities will include: Answering incoming telephone calls and dealing with customer enquiries professionally. Managing customer orders from initial enquiry through to delivery. Processing and handling orders and coordinating shipments across the UK and Northern Ireland. Preparing quotations for customers. Dealing confidently with customer complaints and resolving issues where required. Supporting local sales representatives and maintaining strong communication with the regional salesforce. Liaising with manufacturing centres across EMEA, America and China . Coordinating the sourcing of products within the wider global organisation. Supporting global logistics and delivery requirements. Occasionally assisting with deliveries and general office coordination. Supporting credit collection activities within a multinational environment. Ensuring accurate and precise administration across all customer and order information. Working closely with colleagues across sales, customer service, logistics and manufacturing. Building strong, long-term relationships with customers around the world. About You We are looking for someone who is confident, commercially aware and able to work independently . You will need to be comfortable taking responsibility for the office and making decisions without having colleagues immediately available to support you. You will ideally have: 2+ years' experience working with an ERP system. Good understanding and experience of using a CRM system . Strong knowledge of Microsoft Office , particularly Excel. Experience within customer service, sales administration, order processing or a similar environment. Excellent written and spoken English. Strong geographical knowledge. Knowledge of import/export procedures . A precise and methodical approach to your work. Excellent attention to detail. The ability to manage complaints professionally and empathetically. Strong communication and interpersonal skills. The ability to work effectively as part of a team while being equally comfortable working independently. A proactive and career-driven attitude. The following would be advantageous: Previous experience within an engineering, manufacturing or building materials such as experience working for a builders merchant. Import/export and international shipping experience. Additional language skills. Experience working with customers across multiple international markets. Why Join? This is a fantastic opportunity to join a business that genuinely invests in its people and offers long-term stability and career development . The company has an excellent staff retention record, with many members of the team having been with the business for a significant period of time. They are looking for someone who wants to build a long-term career , with a number of progression routes available for the right person. Excellent long-term career progression opportunities. The opportunity to work within a genuinely international organisation. A varied role with exposure to customers, sales, logistics and manufacturing across global markets. International Exposure & Training The successful candidate will receive extensive training and, initially, may be required to undertake 2 3 days' travel to other sales offices internationally. This is a varied role within an international environment, offering the opportunity to develop your knowledge of customer service, engineering, logistics, international trade and global supply chains. Working Hours & Location Location: Droitwich, Worcestershire WR9 Working pattern: Full-time, office-based Hours: Flexibility available for the right candidate Driving licence: Essential The Opportunity If you are an experienced Customer Service professional who wants more than simply answering phones and processing orders, this could be an excellent next step. We are looking for someone who is ambitious, organised and commercially minded , who wants to take ownership of their role and build a long-term career within a stable and growing international engineering business. Apply now for immediate consideration. Thank you for applying for this role. If you have any questions, please contact (url removed) / (phone number removed) INDLEE

Graypaul Ferrari Birmingham are looking for a Workshop Controller to join our high-performing, award-winning team. If you're organised, proactive, and thrive in a fast-moving environment, this is your chance to step into a role where you can genuinely make an impact every day. This post does require previous Workshop Controller experience. If you've got strong coordination and communication skills, natural leadership ability and a drive to keep things running at peak efficiency, we would love to hear from you. What You'll Do Keep the workshop running smoothly by coordinating daily activity and workloads Monitor progress and ensure work is completed on time and to a high standard Communicate clearly across technicians, service advisors, and management Motivate and support the team to deliver consistent, high-quality results Work with the manufacturer to ensure the highest standards are achieved Build and manage relationship with internal and external stakeholders What You'll Bring Strong organisation and planning skills Confident communication and natural leadership ability Experience coordinating people, workflows, or operational activity A calm, solutions-focused approach under pressure Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Accounts Senior - Henley-on-Thames - 45,000 to 53,000 per annum - ACA/ ACCA Finalist or Qualified My client is an established and high-growth Accountancy Practice of over 15 years providing Audit, Accounts Prep, Outsourcing, Tax and Advisory services for huge number of individuals and businesses across the Home Counties and London with their office based in Henley on Thames. This client is currently looking for an Accounts Senior to join the Accounts team and report into the Accounts Manager. This position will be responsible for completing work across a client portfolio including statutory accounts production, producing Corporate Tax returns and personal tax returns, and managing client queries. MUST be ACA/ ACCA finalist or Qualified. Responsibilities/ Duties: Preparation of year end statutory accounts for limited companies, partnerships and sole traders to a high standard Preparation of corporation tax computations and returns Liaising with clients on queries to ensure work is complete Assist with the development and training of junior members of the team Deliver excellent client service Requirements: ACA / ACCA - Finalist or Qualified Minimum of 3 years' experience in an Accountancy Practice environment Working experience of UK GAAP and FRS 102 Able to show clear experience of preparing statutory accounts from start to finish Able to show clear experience of preparing personal tax returns and corporate tax returns Ability to manage client relationships What is on offer: Base salary between 45,000 to 53,000 per annum Discretionary annual bonus Hybrid working arrangements Early finishes on a Friday Clear progression pathways Free onsite parking To apply for the Accounts Senior position, please click on the apply now button and your CV will be sent directly to the responsible recruiter. We will respond to successful applicants within 7 days, however, please feel free to get in touch if you would like any further information about your application. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Service Manager, Wakefield, West Yorkshire NB: Only motor trade/car dealership experience is considered Reactive Permanent Recruitment are working with one of Yorkshires most successful and long established dealership groups. Due to expansion, our client seek an experienced Service Manager to work from their Wakefield site. Service Manager package: Excellent starting salary of £45,000 per annum Fantastic unrivalled bonus - expected minimum £10,000 per annum Company car List of excellent company benefits Fantastic working environment operating from their prestigious Wakefield site Responsibilities: Manage the overall service department, ensuring timely and effective resolution of customer inquiries and issues Achieve service department budget and customer service targets Ensure accurate job costing and invoicing Control parts and materials to ensure profitability Improve customer satisfaction and retention Manage and develop a team of Service Advisors, Technicians, and Parts Advisors Work closely with brand partners and meet brand standards Requirements Proven experience in a current/recent dealership Service Manager role Mechanical knowledge relevant to the industry s equipment or machinery Excellent customer service skills with a professional and approachable demeanor Strong ability to upsell services or products effectively while maintaining customer trust Experience with cash handling procedures in a retail or service setting Exceptional organizational skills with attention to detail in managing schedules, records, and reports Effective communication skills to liaise with clients, team members, and vendors Ability to analyze operational data to identify areas for improvement We look forward to hearing from you. Key: Service Manager, Service Leader, Service Supervisor, Snr Service Manager, Snr Service Supervisor, Wakefield, West Yorkshire

We are recruiting on behalf of our client, a reputable independent car specialist based in Croydon, for the position of Service Advisor. This is an excellent opportunity for an experienced Service Advisor seeking to progress their career within a well-established, customer-focused environment. Benefits of the Service Advisor role: Competitive basic salary of up to 32,000 per annum, dependent on experience Working hours from 8:00 am to 5:30 pm, Monday to Friday Rotational Saturday mornings 8:30 am to 1:00 pm Supportive team environment committed to professional growth Opportunity to work with a respected independent dealership in Croydon Consistent working hours with a well-structured work-life balance Duties of the Service Advisor position: Manage customer appointments and handle service enquiries efficiently Liaise with workshop teams to ensure timely vehicle servicing and repairs Provide accurate quotations and clear explanations of work carried out Keep customers informed about vehicle status throughout the service process Upsell additional services and parts where appropriate Maintain detailed and accurate customer records Deliver high standards of customer service to foster repeat business and customer satisfaction Requirements for the role: Previous experience as a Service Advisor in the automotive industry Strong communication skills with a customer-focused approach Excellent organisational abilities and attention to detail Professional attitude and proactive work ethic Ability to work effectively both within a team and independently A genuine passion for the automotive industry and delivering exceptional service If you are a motivated Service Advisor ready to take the next step in your motor trade career, this role provides a competitive salary, a supportive working environment, and excellent career development opportunities. Contact Alex perrin, Automotive Recruitment Specialist at Perfect Placement covering Surrey and Croydon, today to discover more about this fantastic opportunity. At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,700 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.

We are seeking a professional and experienced Service Advisor for our reputable client in Dorchester. This position presents an excellent opportunity for a skilled automotive specialist to join a well-established dealership, delivering exceptional customer service and supporting workshop profitability. The ideal individual will have a proven track record within the motor trade, possess a strong understanding of dealership operations, and demonstrate excellent organisational skills. Benefits for the successful Service Advisor: Competitive basic salary of 30,000 per annum OTE potential of up to 36,000 per year Overtime paid at enhanced rates for Saturday hours Monday to Friday working hours with a one-hour unpaid lunch break Rotational Saturday mornings with overtime pay Career development opportunities within a thriving dealership Supportive team environment focused on service excellence Duties of the Service Advisor: Welcome customers and their vehicles professionally, confirming service requirements Communicate vehicle status updates effectively, providing both technical and commercial advice Coordinate with workshop teams to ensure timely repairs and high performance standards Promote optional extras and accessories, maximising sales through targeted campaigns Manage vehicle collection and delivery schedules, ensuring customer satisfaction Record and maintain accurate customer and vehicle data within the dealership management system (DMS) Process repair orders, invoices, and warranty documentation accurately and within set timeframes Oversee subcontracted repairs, ensuring quality standards and completion deadlines Utilise manufacturer and system information effectively to support workshop processes Maintain warranty and parts records for warranty claims and processing Requirements of the Service Advisor: Proven experience as a Service Advisor within the automotive industry Strong knowledge of dealer management systems or similar software Exceptional organisational and attention to detail skills Excellent communication skills to liaise effectively with customers and workshop personnel Full UK Driving Licence and professional appearance Flexible to work hours from 08:00 to 18:00, Monday to Friday Willingness to work Saturday mornings on a rota basis, with overtime pay Contact Tom Wharton, Automotive Recruitment Specialist at Perfect Placement covering Dorset and Dorchester, today to discover more about this fantastic Service Advisor opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade jobs in your local area, please contact us today.

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention. Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre. Job description This role sits within HMRC's Fraud Prevention Centre (FPC) directorate and is part of the Government Digital and Data Profession. As an Identity, Verification and Authentication (IDVA) Service Control Manager, you will lead HMRC's technical response to fraud and risk threats, ensuring interventions are timely, proportionate, and effective. You will work across multiple business areas, combining analytical insight, operational leadership, and strategic thinking to protect HMRC's services and customers. This is a fast-paced role requiring adaptability, collaboration, and a commitment to continuous improvement. Person specification Analyse risk intelligence and emerging threats to prioritise interventions, recommend escalation routes for high-risk incidents, and inform strategic decisions. Manage aspects of the incident response cycle, from identification and prioritisation through facilitation and resolution. Maintain awareness of fraud trends and identity threats, contributing to HMRC's capability to anticipate and mitigate risks. Produce clear, actionable reports and briefings for senior stakeholders, translating technical detail into strategic insights. Build strong relationships internally and externally to enable effective collaboration during incidents and intervention campaigns. Support continuous improvement and performance monitoring, identifying opportunities to strengthen HMRC's compliance approach and governance frameworks. Apply project management skills to coordinate multi-team interventions effectively and manage the delivery into live. Essential Criteria Candidates must demonstrate the following skills and experience, aligned to the GDaD capability framework: Ability to analyse complex fraud risk data, identify patterns, and prioritise interventions using structured frameworks. Strong influencing and communication skills, with experience translating technical detail into actionable insights for senior stakeholders. Knowledge of fraud prevention methods, identity fraud trends, and emerging threats. Experience applying governance frameworks and risk appetite principles in technical decision-making. Familiarity with fraud analytics tools and their application in operational contexts. Experience in leading multiple projects, demonstrating project management skills to coordinate multi-team interventions effectively. Ability to work at pace in a dynamic environment, adapting to changing priorities and resource constraints. Knowledge and experience with Identity and Access Management (IAM) services and IAM standards. Desirable Criteria Counter Fraud Profession accreditation or equivalent. Experience in policy or legal frameworks relevant to fraud prevention. Certification in project management or risk management. Additional Security information This role requires the successful candidate to hold or be willing to obtain Security Clearance prior to taking up the post. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous skills and experience and qualifications. A 1000-word Personal Statement to demonstrate Essential Criteria and Person Specification as outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on the CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be assessed on Strength based questions. This is an example of a Strengths-based question: "It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?" There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form . click apply for full job details

Call Centre Sales Advisor - Uncapped Commission Location: Sunbury (with travel to nearby sites to support when required) Salary: £27,053 basic + UNCAPPED commission Job Type: Permanent, Full-Time Start Date: ASAP Ready to earn big and build a career in sales? We're recruiting for a high-energy Call Centre Sales Advisor to join a growing and fast-paced storage company in Sunbury. If you're target-driven, love closing deals, and thrive in a buzzing sales environment - this is the role for you. What You'll Be Doing Handling inbound and outbound calls, turning enquiries into sales Matching customers with the right storage solutions and upselling additional services Building strong relationships and delivering a standout customer experience Managing customer enquiries via phone and email with confidence and professionalism Accurately logging all activity on the CRM system Processing bookings and securing deposits Working towards targets and maximising your commission earnings Supporting nearby sites when needed What We're Looking For At least 2 years' experience in a call centre or sales environment A confident communicator who knows how to close a deal Target-driven with a strong desire to earn commission Resilient, positive, and able to perform under pressure Strong organisation skills and attention to detail Comfortable using CRM systems and Microsoft Office What You'll Get £27,053 basic salary Uncapped commission - your earnings are in your hands A supportive, driven team environment Real opportunities to grow and progress Monday to Friday working (plus 1 in 4 weekends with time off in lieu) If you're hungry to succeed and want a role where effort = reward, apply now and start earning straight away.

Job Introduction We are recruiting for a Service Advisor to join our Porsche Dealership in Hull. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working 1 in 5 Saturdays in the morning. Salaries include basic salary plus a monthly bonus, with an OTE of£35,000. Role and Responsibilities You will be well versed in delivering high levels of customer satisfaction in a very busy and de click apply for full job details

About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Porsche Centre Solihull. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background is essential as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous also. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please . Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Your new company A progressive accountancy practice providing tailored support to businesses and individuals across accounts, tax, audit, and advisory services. The firm combines technical expertise with a proactive, client-focused approach to help organisations stay compliant and grow with confidence.Having expanded through strategic acquisitions, the practice continues to strengthen its capabilities, broaden its sector reach, and enhance client service. With a focus on innovation and long-term relationships, it has built a strong reputation for reliability, insight, and results. Your new role My client is seeking an experienced Senior Manager to join our growing accountancy practice, leading a diverse portfolio of audit and accounts clients while acting as a Responsible Individual (RI). This is a key leadership role with genuine progression potential for the right person.You'll oversee a high-performing team, take ownership of complex assignments, and play a central part in shaping the future of our audit offering. If you're looking for a role where your expertise is valued, your judgement trusted, and your career can accelerate, this is it.What You'll Be Doing Audit Leadership - Oversee and sign off statutory audits as an RI, ensuring technical excellence and regulatory compliance. Portfolio Management - Manage a varied portfolio of SME and mid-market clients across multiple sectors. Accounts Oversight - Review and finalise year-end accounts, ensuring accuracy and high-quality client delivery. Team Development - Mentor, coach, and support managers and seniors, fostering a culture of continuous improvement. Client Advisory - Provide strategic insights, technical guidance, and commercial recommendations to clients. Practice Development - Contribute to business development, tendering, and strengthening client relationships. What you'll need to succeed Qualified ACA/ACCA with significant post-qualification experience. Current RI status. Strong technical knowledge of UK GAAP, ISA standards, and audit regulation. Proven experience managing audit and accounts teams within practice. Excellent communication, leadership, and client-relationship skills. A proactive mindset and the ambition to progress to Director level. What you'll get in return A supportive, collaborative culture where your expertise is recognised. Hybrid working and flexibility. Competitive salary, bonus potential, and comprehensive benefits. The chance to influence and modernise our audit function. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: 13.98 Enhanced: 16.23 (hours worked 20:00 - 00:00) Overtime: 20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers. As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do. What You'll Do: Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism. Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded. Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records. Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction. Follow our Business Code of Conduct and always act with integrity and due diligence. What We're Looking For: A genuine passion for delivering exceptional customer service that leaves a lasting impression. Excellent communication skills and a friendly, approachable demeanour over the phone. Basic IT skills, with the ability to learn new systems and utilise Microsoft office. Ability to handle multiple tasks and prioritise effectively in a busy call centre environment. Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently. Flexibility to work various shifts, including weekends and evenings. What we can offer to you: Join a company that values diversity, inclusively, and work-life balance. Benefit from comprehensive training and ongoing support to excel in your role. Enjoy excellent career progression opportunities. Receive competitive pay and exciting benefits. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. A flexible Hybrid working model. Access to an on-site Gym and Colleague Restaurant. Free on-site parking. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

HR Advisor 34,000 Full time but will consider 4 days per Week Predominantly Remote Bristol Are you an experienced HR Advisor looking for your next contract opportunity? We are recruiting on behalf of a well-established, values-driven organisation for an experienced HR professional to provide hands-on support during a busy period of organisational change. This is a permanent role working predominantly remotely, with travel to the Bristol office approximately one day per week as required. The Role Working within a friendly and experienced HR team, you will provide pragmatic, but sensitive HR support across the full employee lifecyle. Key responsibilities include: Managing a varied Employee Relations caseload including disciplinary, grievance, capability, absence management and performance issues. Providing advice and coaching to managers on HR best practice and UK employment legislation. Supporting employee consultations and organisational change activities. Assisting with TUPE and restructuring processes where required. Preparing HR documentation, letters and case files, ensuring legal compliance and consistency. Building strong relationships with managers to deliver practical HR solutions and a high-quality HR service. About You Previous experience in a generalist HR role with strong Employee Relations exposure. Strong knowledge of UK employment law and HR best practice. Experience supporting managers through complex ER matters with confidence and professionalism. Previous experience of TUPE transfers and/or organisational restructures would be advantageous. Excellent communication and stakeholder management skills. CIPD Level 5 (or equivalent) is desirable. The ability to work independently whilst collaborating effectively within a remote team.

Customer Service Advisor Bromsgrove £25,000-£26,000 per annum Our client is looking for a Customer Service Advisor to join their busy friendly customer service team, you will be responsible for providing exceptional customer service through various channels (zendesk, phone, email, chat), resolving inquiries promptly and professionally, and exceeding customer expectations.Technical Customer Service Advisor day to day duties include:- Customer Service: Respond to customer inquiries and complaints regarding products and services in a timely, professional, and courteous manner. Effectively gather customer information to diagnose and resolve issues efficiently. Provide accurate and up-to-date information about products, pricing, promotions, and warranties. Process customer orders, returns, and exchanges according to company policies. Proactively identify and address customer needs, exceeding expectations wherever possible. Helping customers to create orders on Shopify - both via retail and trade routes. Communication & Collaboration: Maintain clear and professional communication with customers via phone, email, and chat. Collaborate effectively with internal departments (warehouse, technical) to ensure seamless customer service experiences. Document customer interactions and service resolutions accurately and efficiently. The successful Customer Service Advisor will have the following skills and experience:- previous customer service experience (call centre preferred). Strong understanding of customer service principles and best practices. Excellent communication, interpersonal, and problem-solving skills. Ability to work effectively under pressure and prioritise multiple tasks. Proficiency in Zendesk, Google Suite and e-commerce platforms. A positive and professional demeanour with a focus on customer satisfaction. If you think you have the skills and experience my client is looking for then please click APPLY with your updated CV and I will be in touch soon.

Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation." At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility. For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all. Purpose The Skills Delivery Manager will lead the operational delivery of a Skills Programme Fund supporting unemployed and economically inactive Londoners to progress into sustainable, good, employment within the Hospitality and Construction sectors. The postholder will be responsible for achieving contractual targets relating to learner recruitment, enrolments, completions, qualifications, employer engagement and, most critically, good work outcomes. They will develop employer partnerships, oversee referral networks, manage delivery teams, and ensure all provision is compliant with funding requirements as well as delivering strong Ofsted delivery. The role requires a highly commercial, performance-driven manager who can translate employer demand into employment opportunities and ensure learners successfully progress into jobs aligned to local labour market needs. This role will lead a team of tutors and advisors, working collaboratively with employer engagement, quality and compliance teams to ensure outstanding learner and employer outcomes. Download the Job Description for full details. Location: You will be based in our London Shepherds Bush office with frequent travel within London required Employee Benefits As an employee of Shaw Trust as well as positively impacting people's lives, you will have access to the following benefits: 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday 2 days paid volunteering leave each year An enhanced pension scheme after 6 months Life Assurance at 3 times your annual salary rate Access to a suite of learning and development opportunities including paid for apprenticeship and masters' levels qualifications, and management development programmes Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Neurodiversity Peer Support Network, Women's Network, MANaging Network, Menopause Network Group) Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan Opportunity to request flexible working from day one Our Strategy To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: Vision-2030-Strategic-Directive-5-9.pdf Join a diverse and inclusive organisation Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career. In addition; We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government's Access to Work scheme. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and/or would like further information about the role, please contact: (url removed) Shaw Trust reserve the right to close this vacancy early if sufficient applications are received. ShawIND1