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waste data officer
JT Recruit
Waste Management Supervisor
JT Recruit Leicester, Leicestershire
Waste Management Supervisor Location: Leicestershire (various sites) Pay Rate: 17.00 per hour Hours: 22 hours per week (initially across 3 days, moving to 5 shorter days) Sector: Public Sector Contract: Temporary We are recruiting for a Waste Management Supervisor to join our public sector client's Contracts & Compliance Team. Supporting the Waste Management Officer, you will help manage waste and recycling contracts, monitor contractor performance, ensure compliance, and build strong relationships with Waste Collection Authorities and contractors. Key Responsibilities Support the management of waste and recycling contracts. Liaise with contractors and Waste Collection Authorities to resolve operational and compliance issues. Assist with fly-tip disposal, Duty of Care compliance, audits, and holiday waste disposal arrangements. Produce performance reports and analyse data using Excel, including pivot tables. Support contract management, invoicing, account queries, and service improvement initiatives. Provide cover for the Waste Contracts Officer when required. Maintain effective stakeholder relationships and ensure compliance with Council policies. Requirements Experience in waste management, environmental services, or contract management. Strong Excel and data analysis skills. Excellent communication and organisational abilities. Knowledge of waste legislation and Duty of Care is desirable. Ability to manage multiple priorities and work collaboratively. This is an excellent opportunity to join a busy public sector team, contributing to the effective delivery of waste and recycling services across Leicestershire.
Aug 08, 2026
Seasonal
Waste Management Supervisor Location: Leicestershire (various sites) Pay Rate: 17.00 per hour Hours: 22 hours per week (initially across 3 days, moving to 5 shorter days) Sector: Public Sector Contract: Temporary We are recruiting for a Waste Management Supervisor to join our public sector client's Contracts & Compliance Team. Supporting the Waste Management Officer, you will help manage waste and recycling contracts, monitor contractor performance, ensure compliance, and build strong relationships with Waste Collection Authorities and contractors. Key Responsibilities Support the management of waste and recycling contracts. Liaise with contractors and Waste Collection Authorities to resolve operational and compliance issues. Assist with fly-tip disposal, Duty of Care compliance, audits, and holiday waste disposal arrangements. Produce performance reports and analyse data using Excel, including pivot tables. Support contract management, invoicing, account queries, and service improvement initiatives. Provide cover for the Waste Contracts Officer when required. Maintain effective stakeholder relationships and ensure compliance with Council policies. Requirements Experience in waste management, environmental services, or contract management. Strong Excel and data analysis skills. Excellent communication and organisational abilities. Knowledge of waste legislation and Duty of Care is desirable. Ability to manage multiple priorities and work collaboratively. This is an excellent opportunity to join a busy public sector team, contributing to the effective delivery of waste and recycling services across Leicestershire.
Opus People Solutions Ltd
Waste Data Officer
Opus People Solutions Ltd
Waste Data Officer Coventry City Council Temporary Assignment via Opus People Solutions Location: Hybrid working - minimum 2 office days per week (One Friargate & Whitley Depot, Coventry) Pay Rate: 14.82 per hour PAYE / 19.67 per hour Umbrella Hours: 30 hours per week (flexible across 4 or 5 days) Contract: Initially 2 months with the possibility of extension Applicants must hold a full UK driving licence and have access to their own vehicle as you will be required to work across 2 offices, One Friargate and Whitley Depot, Coventry About the Role Opus People Solutions are recruiting on behalf of Coventry City Council for a Waste Data Officer to join the Data, Performance and Continuous Improvement Team on a temporary basis. This role is ideal for someone who is analytical, logical and highly organised, with strong Excel skills and experience working with data. You will support frontline waste services by maintaining accurate records, producing reports, analysing performance data and providing administrative support to operational teams. Key Responsibilities Produce, maintain and analyse reports using Excel and other systems. Monitor and maintain accurate service data. Support Waste Support Assistants and operational teams. Ensure compliance with reporting requirements and Council procedures. Identify trends and support continuous improvement initiatives. Provide general administrative support to the service. Essential Full UK Driving Licence and access to own vehicle - you will be required to work across 2 locations Strong Excel skills with the ability to interpret and manipulate data. Previous administrative experience. Experience producing and analysing reports. Ability to work with minimal supervision. Strong IT, communication and problem-solving skills. Analytical mindset with excellent attention to detail. Professional, personable and able to work effectively within a team. Ability to manage competing priorities in a fast-paced environment. Desirable Experience within waste operations. Public sector or local government experience. Knowledge of waste management or recycling services. Apply today to be considered for this exciting Waste Data Officer opportunity with Coventry City Council
Aug 08, 2026
Seasonal
Waste Data Officer Coventry City Council Temporary Assignment via Opus People Solutions Location: Hybrid working - minimum 2 office days per week (One Friargate & Whitley Depot, Coventry) Pay Rate: 14.82 per hour PAYE / 19.67 per hour Umbrella Hours: 30 hours per week (flexible across 4 or 5 days) Contract: Initially 2 months with the possibility of extension Applicants must hold a full UK driving licence and have access to their own vehicle as you will be required to work across 2 offices, One Friargate and Whitley Depot, Coventry About the Role Opus People Solutions are recruiting on behalf of Coventry City Council for a Waste Data Officer to join the Data, Performance and Continuous Improvement Team on a temporary basis. This role is ideal for someone who is analytical, logical and highly organised, with strong Excel skills and experience working with data. You will support frontline waste services by maintaining accurate records, producing reports, analysing performance data and providing administrative support to operational teams. Key Responsibilities Produce, maintain and analyse reports using Excel and other systems. Monitor and maintain accurate service data. Support Waste Support Assistants and operational teams. Ensure compliance with reporting requirements and Council procedures. Identify trends and support continuous improvement initiatives. Provide general administrative support to the service. Essential Full UK Driving Licence and access to own vehicle - you will be required to work across 2 locations Strong Excel skills with the ability to interpret and manipulate data. Previous administrative experience. Experience producing and analysing reports. Ability to work with minimal supervision. Strong IT, communication and problem-solving skills. Analytical mindset with excellent attention to detail. Professional, personable and able to work effectively within a team. Ability to manage competing priorities in a fast-paced environment. Desirable Experience within waste operations. Public sector or local government experience. Knowledge of waste management or recycling services. Apply today to be considered for this exciting Waste Data Officer opportunity with Coventry City Council
Grundon
Resource & Recycling Officer
Grundon Hounslow, London
Salary: Competitive Hours: Monday-Friday, Are you looking for an exciting opportunity where your skills will shine and your ideas will shape the future? At Grundon, we are on the lookout for a dynamic, passionate, and driven individual Resource & Recycling Officer to join our Contract Management team based at Heathrow Airport. This is more than just a job, it's an opportunity to join a company that is here to show the world that there is more to waste than it seems. Here your contributions will make a real difference as we work towards our shared vision to unlock the potential of waste whilst we are dedicated to leaving a better planet for future generations. Reporting into the Commercial Manager you will play a key role in driving our mission forward by delivering a Total Waste Management solution across Heathrow Airport by promoting effective waste segregation, providing training and engagement to on-site staff, and driving improvements in recycling performance. The role supports Heathrow's sustainability objectives by encouraging waste reduction, increasing recycling, and ensuring waste is managed in line with the waste hierarchy. What will you do Support the Commercial Manager in delivering the Heathrow Airport contract, ensuring service performance meets agreed KPIs, SLAs, and customer expectations. Build and maintain strong working relationships with Heathrow Airport stakeholders, including facilities management teams, cleaning contractors, retailers, and operational teams. Promote best practice in waste management by delivering training, presentations, waste awareness sessions, facility tours, and waste audits. Encourage correct waste segregation and recycling practices through regular engagement with site users, providing guidance and addressing non-compliance where required. Monitor waste and recycling operations across the site, identifying opportunities to improve efficiency, increase recycling performance, and enhance service delivery. Carry out inspections of waste storage areas, compactors, and internal and external waste containers, ensuring services comply with legislation, contractual requirements, and operational standards. Produce accurate reports, performance data, and audit findings, highlighting trends, non-conformances, and recommendations for continuous improvement. Work closely with the Transport Manager, Contract Supervisors, and operational teams to maintain service standards, resolve day-to-day issues, and identify opportunities for service development. Respond promptly to customer enquiries and operational issues, ensuring they are managed professionally and effectively. Assist with waste composition analysis and other hands-on operational activities to support service improvements. Maintain a good understanding of waste legislation, industry best practice, and Grundon's services to Drive airside vehicles when required (full training provided). Support operational requirements by moving waste and recycling materials and carrying out minor repairs to waste containers, including replacing wheels, lids, and signage where necessary. Why you will like working here: A supportive, inclusive, and fun team culture. Designed to empower you to work where and how you thrive, balancing productivity with lifestyle. Opportunities for career growth and development. Competitive salary and great benefits. A company that values your voice and ideas. About You At least 2 years' experience in the waste, recycling, sustainability, or a related sector is desirable. Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook, with experience using databases and business systems. Strong analytical, problem-solving, and report-writing skills, with excellent attention to detail. Confident communicator and presenter with excellent written and verbal communication skills. Customer-focused, approachable, and adaptable, with the ability to manage competing priorities effectively. Able to work effectively both as part of a collaborative team and independently, using initiative to achieve objectives. Ability to obtain and maintain an airside security pass to work at Heathrow Airport (subject to successful security clearance). Full UK driving license About Grundon? Grundon is the UK's largest family-owned supplier of integrated waste management and environmental services. Founded in 1929, we have developed a distinctive approach that has helped us to maintain a leading position within the waste industry. This approach is underpinned by our commitment to quality of service, innovation and technical progress, together with a genuine and demonstrable concern for the environment. Why Grundon? At Grundon, we are dedicated to providing diversity, equality, and inclusion. We believe great ideas come from everywhere, and we're committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. If you're ready to take the next step in your career within the dynamic world of waste management and environmental services, this is your opportunity to join one of the industry's most respected names.
Aug 08, 2026
Full time
Salary: Competitive Hours: Monday-Friday, Are you looking for an exciting opportunity where your skills will shine and your ideas will shape the future? At Grundon, we are on the lookout for a dynamic, passionate, and driven individual Resource & Recycling Officer to join our Contract Management team based at Heathrow Airport. This is more than just a job, it's an opportunity to join a company that is here to show the world that there is more to waste than it seems. Here your contributions will make a real difference as we work towards our shared vision to unlock the potential of waste whilst we are dedicated to leaving a better planet for future generations. Reporting into the Commercial Manager you will play a key role in driving our mission forward by delivering a Total Waste Management solution across Heathrow Airport by promoting effective waste segregation, providing training and engagement to on-site staff, and driving improvements in recycling performance. The role supports Heathrow's sustainability objectives by encouraging waste reduction, increasing recycling, and ensuring waste is managed in line with the waste hierarchy. What will you do Support the Commercial Manager in delivering the Heathrow Airport contract, ensuring service performance meets agreed KPIs, SLAs, and customer expectations. Build and maintain strong working relationships with Heathrow Airport stakeholders, including facilities management teams, cleaning contractors, retailers, and operational teams. Promote best practice in waste management by delivering training, presentations, waste awareness sessions, facility tours, and waste audits. Encourage correct waste segregation and recycling practices through regular engagement with site users, providing guidance and addressing non-compliance where required. Monitor waste and recycling operations across the site, identifying opportunities to improve efficiency, increase recycling performance, and enhance service delivery. Carry out inspections of waste storage areas, compactors, and internal and external waste containers, ensuring services comply with legislation, contractual requirements, and operational standards. Produce accurate reports, performance data, and audit findings, highlighting trends, non-conformances, and recommendations for continuous improvement. Work closely with the Transport Manager, Contract Supervisors, and operational teams to maintain service standards, resolve day-to-day issues, and identify opportunities for service development. Respond promptly to customer enquiries and operational issues, ensuring they are managed professionally and effectively. Assist with waste composition analysis and other hands-on operational activities to support service improvements. Maintain a good understanding of waste legislation, industry best practice, and Grundon's services to Drive airside vehicles when required (full training provided). Support operational requirements by moving waste and recycling materials and carrying out minor repairs to waste containers, including replacing wheels, lids, and signage where necessary. Why you will like working here: A supportive, inclusive, and fun team culture. Designed to empower you to work where and how you thrive, balancing productivity with lifestyle. Opportunities for career growth and development. Competitive salary and great benefits. A company that values your voice and ideas. About You At least 2 years' experience in the waste, recycling, sustainability, or a related sector is desirable. Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook, with experience using databases and business systems. Strong analytical, problem-solving, and report-writing skills, with excellent attention to detail. Confident communicator and presenter with excellent written and verbal communication skills. Customer-focused, approachable, and adaptable, with the ability to manage competing priorities effectively. Able to work effectively both as part of a collaborative team and independently, using initiative to achieve objectives. Ability to obtain and maintain an airside security pass to work at Heathrow Airport (subject to successful security clearance). Full UK driving license About Grundon? Grundon is the UK's largest family-owned supplier of integrated waste management and environmental services. Founded in 1929, we have developed a distinctive approach that has helped us to maintain a leading position within the waste industry. This approach is underpinned by our commitment to quality of service, innovation and technical progress, together with a genuine and demonstrable concern for the environment. Why Grundon? At Grundon, we are dedicated to providing diversity, equality, and inclusion. We believe great ideas come from everywhere, and we're committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. If you're ready to take the next step in your career within the dynamic world of waste management and environmental services, this is your opportunity to join one of the industry's most respected names.
Hays Business Support
Welsh Speaking Office Administrator
Hays Business Support City, Cardiff
Your new company A Not for Profit organisation based in central Cardiff. Your new role Working as a Welsh Speaking Office Administrator, you will be responsible for the following To carry out a range of administrative support services for the organisation, including the handling of all enquiries (electronic and postal) through the medium of Welsh and English, ensuring confidentiality is maintained at all times, handling of translation requests and accommodation / travel bookings for staff. Welcome visitors, ensuring that every visitor receives a professional and welcoming experience by following the correct processes, informing the relevant person of their arrival. Coordination of office events and meetings, including making arrangements for visitors, parking spaces, accommodation, room booking, refreshments and organising catering with local suppliers. Ensure the offices are presentable and welcoming for staff and visitors, including the managing of supplies and equipment. Ensure office supplies and equipment are maintained effectively and replenish stocks by ordering from nominated external providers and raising the necessary purchase orders for approval. Assist the Senior Programme Delivery Officer (Systems Engagement) with the office health and safety requirements, including the reporting of accidents / incidents, provision of first aid, fire marshal duties and first aid stock inventory. Maintain the corporate contacts database and global calendar, ensuring all entries are reviewed and updated. Organise and provide administrative support for meetings, including the arranging and attending meetings, booking venues or setting up virtual sessions, issuing invitations, taking clear and accurate minutes and distributing of agendas and papers, as required. Provide general support and assistance to staff in relation to IT or mobile phone issues, escalating the issue to providers if the issue cannot be resolved easily. Oversee locker facilities, recycling, and waste management, including on-site and off-site storage arrangements, as well as providing an initial office induction for new employees at the facilities. To assist other employees with clerical support on request. What you'll need to succeed You will be fluent in Welsh and English, you'll have administrative experience relevant to the role and duties. You will have a can-do attitude, be a strong team player coupled with good IT skills and the ability to pick up processes and systems quickly. What you'll get in return This is a 12-month role to start ASAP. This is a fully office-based role. There may be the opportunity in the future to potentially move to a hybrid working, but the role initially will be fully office-based. The offices are located in central Cardiff near major transport links. Salary for the role is 27,694 to 29,539 based on experience. Please note this is an essential Welsh role and part of the interview process will be conducted in Welsh. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 07, 2026
Seasonal
Your new company A Not for Profit organisation based in central Cardiff. Your new role Working as a Welsh Speaking Office Administrator, you will be responsible for the following To carry out a range of administrative support services for the organisation, including the handling of all enquiries (electronic and postal) through the medium of Welsh and English, ensuring confidentiality is maintained at all times, handling of translation requests and accommodation / travel bookings for staff. Welcome visitors, ensuring that every visitor receives a professional and welcoming experience by following the correct processes, informing the relevant person of their arrival. Coordination of office events and meetings, including making arrangements for visitors, parking spaces, accommodation, room booking, refreshments and organising catering with local suppliers. Ensure the offices are presentable and welcoming for staff and visitors, including the managing of supplies and equipment. Ensure office supplies and equipment are maintained effectively and replenish stocks by ordering from nominated external providers and raising the necessary purchase orders for approval. Assist the Senior Programme Delivery Officer (Systems Engagement) with the office health and safety requirements, including the reporting of accidents / incidents, provision of first aid, fire marshal duties and first aid stock inventory. Maintain the corporate contacts database and global calendar, ensuring all entries are reviewed and updated. Organise and provide administrative support for meetings, including the arranging and attending meetings, booking venues or setting up virtual sessions, issuing invitations, taking clear and accurate minutes and distributing of agendas and papers, as required. Provide general support and assistance to staff in relation to IT or mobile phone issues, escalating the issue to providers if the issue cannot be resolved easily. Oversee locker facilities, recycling, and waste management, including on-site and off-site storage arrangements, as well as providing an initial office induction for new employees at the facilities. To assist other employees with clerical support on request. What you'll need to succeed You will be fluent in Welsh and English, you'll have administrative experience relevant to the role and duties. You will have a can-do attitude, be a strong team player coupled with good IT skills and the ability to pick up processes and systems quickly. What you'll get in return This is a 12-month role to start ASAP. This is a fully office-based role. There may be the opportunity in the future to potentially move to a hybrid working, but the role initially will be fully office-based. The offices are located in central Cardiff near major transport links. Salary for the role is 27,694 to 29,539 based on experience. Please note this is an essential Welsh role and part of the interview process will be conducted in Welsh. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Maxwell Bond
Head of Technology
Maxwell Bond
Head of Technology - PE-Backed B2B Data & Intelligence Business Remote-first (occasional London) 130,000 + 20% bonus Maxwell Bond has been exclusively retained to find a Head of Technology for a well-established B2B data, insights and subscription intelligence business. Private equity-backed and growing strongly internationally, it's investing seriously in people, product and technology for its next phase of growth. This is not a back-office IT Director role, and it's not one for a pure architect either. Reporting to a genuinely impressive Chief Product Officer, you'll be the commercial technology leader who makes the whole technology estate work harder: owning the core business platforms (enterprise CRM, finance/ERP, Azure/M365), holding a premier MSP and external development partners to account, and treating technology spend as a value-creation lever rather than a cost centre. The wider business has a commercially savvy, stable team with limited attrition, and technology has deliberately been run lean, led through third parties, offshore teams and vendors, which is exactly why this hire matters. As the Head of Technology you'll own: The technology infrastructure roadmap that lets the business launch new products, campaigns and commercial models at pace, including bringing AI into a genuinely data-rich environment that's ready to move on it Vendor and MSP governance: SLAs, uptime, licensing and contract value, someone who knows what good looks like and isn't shy about demanding it Security, compliance and resilience end to end: GDPR, SOC2, Cyber Essentials+ and disaster recovery across customer and financial data Cost and TCO optimisation: rationalising the application stack, auditing SaaS licensing, and freeing up budget to reinvest in growth The successful Head of Technology - what we're looking for: A technology leader who's operated in a regulated, data-driven environment, financial services, fintech, insurance or B2B information services Proven third-party and vendor management at scale; you've run an outsourced-heavy estate (ideally including Salesforce and Azure) and got real value from it Commercial instincts: comfortable in front of a PE board, energised by a business that's investing to grow, and sharp on where money is well spent versus wasted The pragmatism to keep the lights on flawlessly while building for what comes next Desirable: you've introduced AI into an established data-led business and worked hand in hand with product leadership to do it The business is remote-leaning for this role, but you'll need to be within sensible reach of London for occasional time in the office to meet the team and build relationships - this genuinely opens the search to candidates nationally. If this sounds like you, apply now or contact Steven Jagger or Megan Blackett for a confidential conversation.
Aug 07, 2026
Full time
Head of Technology - PE-Backed B2B Data & Intelligence Business Remote-first (occasional London) 130,000 + 20% bonus Maxwell Bond has been exclusively retained to find a Head of Technology for a well-established B2B data, insights and subscription intelligence business. Private equity-backed and growing strongly internationally, it's investing seriously in people, product and technology for its next phase of growth. This is not a back-office IT Director role, and it's not one for a pure architect either. Reporting to a genuinely impressive Chief Product Officer, you'll be the commercial technology leader who makes the whole technology estate work harder: owning the core business platforms (enterprise CRM, finance/ERP, Azure/M365), holding a premier MSP and external development partners to account, and treating technology spend as a value-creation lever rather than a cost centre. The wider business has a commercially savvy, stable team with limited attrition, and technology has deliberately been run lean, led through third parties, offshore teams and vendors, which is exactly why this hire matters. As the Head of Technology you'll own: The technology infrastructure roadmap that lets the business launch new products, campaigns and commercial models at pace, including bringing AI into a genuinely data-rich environment that's ready to move on it Vendor and MSP governance: SLAs, uptime, licensing and contract value, someone who knows what good looks like and isn't shy about demanding it Security, compliance and resilience end to end: GDPR, SOC2, Cyber Essentials+ and disaster recovery across customer and financial data Cost and TCO optimisation: rationalising the application stack, auditing SaaS licensing, and freeing up budget to reinvest in growth The successful Head of Technology - what we're looking for: A technology leader who's operated in a regulated, data-driven environment, financial services, fintech, insurance or B2B information services Proven third-party and vendor management at scale; you've run an outsourced-heavy estate (ideally including Salesforce and Azure) and got real value from it Commercial instincts: comfortable in front of a PE board, energised by a business that's investing to grow, and sharp on where money is well spent versus wasted The pragmatism to keep the lights on flawlessly while building for what comes next Desirable: you've introduced AI into an established data-led business and worked hand in hand with product leadership to do it The business is remote-leaning for this role, but you'll need to be within sensible reach of London for occasional time in the office to meet the team and build relationships - this genuinely opens the search to candidates nationally. If this sounds like you, apply now or contact Steven Jagger or Megan Blackett for a confidential conversation.
RG Setsquare
Estate Manager
RG Setsquare
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in East London who are looking to appoint a Mobile Estate Manager for the 3 months ongoing, at the rate of 19.32 per hour umbrella Job responsibilities To lead and supervise the Caretaking Service across all areas on a pro rata basis, covering weekends. To carryout bulk refuse collections, minor repairs, covering caretaking duties, pressure washing service and other associated duties. To organise and set work rotas for the mobile team staff ensuring that appropriate levels of staffing are maintained at all times. Management of staff performance to meet organisational aims and objectives, including implementation of Clarion's Performance Review, to include 1:1 supervision sessions. To maintain all performance information and data in relation to bulk refuse, minor repairs, special projects. To work as part of the Team on a rota basis including working on weekends in order to ensure a full efficient service is provided. To assist in the production of regular reports on all aspects of the team as required. To attend evening meetings as required. To manage the Team, including work allocation, monitoring and supervision, ensuring corrective action is taken where appropriate. To encourage and motivate staff to work effectively as a team and on their own. To assist in the development and training of staff and using high performance coaching techniques to motivate staff to their full potential. To assist in the production of management reports that may be used in connection with formal action. To provide information for managers to answer correspondence from residents and their representatives, members, M.P.'s etc. on matters associated with the Mobile Team, within target timescales and with due consideration of the quality of response provided. To provide quality information to the appropriate managers or any other appropriate Senior Officer, for dealing effectively with complaints. Responsibility for ensuring that a safe working environment is provided for all employees under your control, including the provision of such information, instruction and supervision as is necessary. To assist in the ordering, distribution, storage and use of materials and equipment, ensuring Health and Safety legislation is observed and ensuring that staff has adequate supplies to carry out their duties. To assist in the induction and training of staff To drive / load a rapid response bulk refuse collection vehicle and collect bulk refuse and unwanted items from various internal and external locations where required. To dispose of the refuse at designated sites manually or by using mechanical aid such as a tipping vehicle. To carryout minor repairs within internal and external areas where required. To carryout deep cleans with the use of machinery, such as pressure washer, floor scrubbers on internal and external areas on the estates as well as general cleaning and other estate duties where required. To provide relief caretaking on various estates across all areas where required. To drive and operate all vehicles, machines and equipment across the range of the Mobile Team Services, after suitable training and subject to any licence restrictions. To safely and efficiently operate all vehicles and machinery, with due regard to health and safety requirement, the Highway Code and any localised driving conditions / restrictions. To collect and transport for disposal / recycling all items of bulk refuse on estates, working closely with other teams within estates services, e.g. caretakers. To safely dispose of collected refuse at designated waste refuse sites. Responsible for vehicle safety and cleanliness (including weekly washing of any vehicle allocated) and relevant maintenance and defect reporting. Ensure safety checks are completed on a daily basis before commencing work. To transport goods and materials using fleet vehicles between various sites as required. To carryout minor repairs as directed, ensuring the safe storage of all equipment and adher Should your skills match the above please send through your updated CV. Eden Brown is acting as an Employment Business in relation to this vacancy.
Aug 07, 2026
Seasonal
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in East London who are looking to appoint a Mobile Estate Manager for the 3 months ongoing, at the rate of 19.32 per hour umbrella Job responsibilities To lead and supervise the Caretaking Service across all areas on a pro rata basis, covering weekends. To carryout bulk refuse collections, minor repairs, covering caretaking duties, pressure washing service and other associated duties. To organise and set work rotas for the mobile team staff ensuring that appropriate levels of staffing are maintained at all times. Management of staff performance to meet organisational aims and objectives, including implementation of Clarion's Performance Review, to include 1:1 supervision sessions. To maintain all performance information and data in relation to bulk refuse, minor repairs, special projects. To work as part of the Team on a rota basis including working on weekends in order to ensure a full efficient service is provided. To assist in the production of regular reports on all aspects of the team as required. To attend evening meetings as required. To manage the Team, including work allocation, monitoring and supervision, ensuring corrective action is taken where appropriate. To encourage and motivate staff to work effectively as a team and on their own. To assist in the development and training of staff and using high performance coaching techniques to motivate staff to their full potential. To assist in the production of management reports that may be used in connection with formal action. To provide information for managers to answer correspondence from residents and their representatives, members, M.P.'s etc. on matters associated with the Mobile Team, within target timescales and with due consideration of the quality of response provided. To provide quality information to the appropriate managers or any other appropriate Senior Officer, for dealing effectively with complaints. Responsibility for ensuring that a safe working environment is provided for all employees under your control, including the provision of such information, instruction and supervision as is necessary. To assist in the ordering, distribution, storage and use of materials and equipment, ensuring Health and Safety legislation is observed and ensuring that staff has adequate supplies to carry out their duties. To assist in the induction and training of staff To drive / load a rapid response bulk refuse collection vehicle and collect bulk refuse and unwanted items from various internal and external locations where required. To dispose of the refuse at designated sites manually or by using mechanical aid such as a tipping vehicle. To carryout minor repairs within internal and external areas where required. To carryout deep cleans with the use of machinery, such as pressure washer, floor scrubbers on internal and external areas on the estates as well as general cleaning and other estate duties where required. To provide relief caretaking on various estates across all areas where required. To drive and operate all vehicles, machines and equipment across the range of the Mobile Team Services, after suitable training and subject to any licence restrictions. To safely and efficiently operate all vehicles and machinery, with due regard to health and safety requirement, the Highway Code and any localised driving conditions / restrictions. To collect and transport for disposal / recycling all items of bulk refuse on estates, working closely with other teams within estates services, e.g. caretakers. To safely dispose of collected refuse at designated waste refuse sites. Responsible for vehicle safety and cleanliness (including weekly washing of any vehicle allocated) and relevant maintenance and defect reporting. Ensure safety checks are completed on a daily basis before commencing work. To transport goods and materials using fleet vehicles between various sites as required. To carryout minor repairs as directed, ensuring the safe storage of all equipment and adher Should your skills match the above please send through your updated CV. Eden Brown is acting as an Employment Business in relation to this vacancy.
4Recruitment Services
Complaints Officer (Operations)
4Recruitment Services
Complaints Officer (Operations) Location: Braintree, Essex Rate: £17.62 PAYE / £22.59 Umbrella per hour Contract: Temporary 6 Months Hours: Full-Time, 37 Hours per Week Working Pattern: Office-based, 5 days per week The Opportunity We are looking to recruit a Complaints Officer (Operations) to support the management of complaints within its new waste and recycling collection service. This is an excellent opportunity for an experienced complaints professional who is passionate about delivering excellent customer service, resolving issues effectively, and contributing to continuous service improvement. As the Complaints Officer, you will: Investigate and respond to Stage 1 Operations complaints, ensuring responses are accurate, comprehensive, and issued within agreed timescales. Work closely with the Waste Team, Waste Minimisation and Sustainability Team, and operational managers to gather relevant information and resolve complaints efficiently. Ensure complaint responses are aligned with council policies, procedures, and best practice. Promote a positive complaints handling culture across Operations by providing guidance and refresher training where required. Maintain accurate records of complaints and supporting documentation on the complaints database. Provide administrative support to the Operations team as required. Coordinate appropriate support for vulnerable customers and those with additional needs. Monitor customer satisfaction, identify trends, and make recommendations for service improvements. Develop a thorough understanding of the systems used within Operations for waste and recycling collections and document management. To be successful in this role, you will have: Strong investigative, analytical, and problem-solving skills. The ability to assess whether policies and procedures have been followed correctly. Excellent written and verbal communication skills. Good working knowledge of Microsoft Office, including Word, Excel, and Outlook. Please note that due to the nature of this role, the successful candidate will be required to work on-site in Braintree five days per week. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Aug 07, 2026
Contractor
Complaints Officer (Operations) Location: Braintree, Essex Rate: £17.62 PAYE / £22.59 Umbrella per hour Contract: Temporary 6 Months Hours: Full-Time, 37 Hours per Week Working Pattern: Office-based, 5 days per week The Opportunity We are looking to recruit a Complaints Officer (Operations) to support the management of complaints within its new waste and recycling collection service. This is an excellent opportunity for an experienced complaints professional who is passionate about delivering excellent customer service, resolving issues effectively, and contributing to continuous service improvement. As the Complaints Officer, you will: Investigate and respond to Stage 1 Operations complaints, ensuring responses are accurate, comprehensive, and issued within agreed timescales. Work closely with the Waste Team, Waste Minimisation and Sustainability Team, and operational managers to gather relevant information and resolve complaints efficiently. Ensure complaint responses are aligned with council policies, procedures, and best practice. Promote a positive complaints handling culture across Operations by providing guidance and refresher training where required. Maintain accurate records of complaints and supporting documentation on the complaints database. Provide administrative support to the Operations team as required. Coordinate appropriate support for vulnerable customers and those with additional needs. Monitor customer satisfaction, identify trends, and make recommendations for service improvements. Develop a thorough understanding of the systems used within Operations for waste and recycling collections and document management. To be successful in this role, you will have: Strong investigative, analytical, and problem-solving skills. The ability to assess whether policies and procedures have been followed correctly. Excellent written and verbal communication skills. Good working knowledge of Microsoft Office, including Word, Excel, and Outlook. Please note that due to the nature of this role, the successful candidate will be required to work on-site in Braintree five days per week. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Blue Arrow
Data & Technical Support Officer
Blue Arrow Bedford, Bedfordshire
Waste Data & Technical Support Officer Location: Bedford Borough (with travel across the county as required) Salary: 12.71ph Contract: Till October 2026 Min 3 days a week office based About the Role We are looking for a highly organised and detail-focused Waste Data & Technical Support Officer to join our Waste & Resources team. This is an exciting opportunity to play a key role in supporting the delivery of statutory waste services through the management, verification and analysis of waste data, alongside providing financial and technical administration support. You will work closely with waste contractors, internal stakeholders and partner authorities to ensure the accuracy of operational and financial information that supports essential environmental services. Key Responsibilities Collate, verify and analyse waste tonnage data from contractors. Produce accurate weekly and monthly performance reports. Monitor contractor data and ensure compliance with contractual requirements. Raise purchase orders, process invoices and support financial monitoring activities. Maintain financial records and support budget management processes. Liaise with contractors, suppliers and stakeholders to obtain data and resolve queries. Provide administrative support across the Waste & Resources service. Support statutory reporting requirements, including WasteDataFlow submissions. Assist with the administration and support of specialist waste management systems. Identify opportunities to improve processes, data quality and reporting efficiency. About You We are looking for someone who can combine excellent administrative skills with strong numerical and analytical abilities. You will have: Significant administration experience, ideally within a data, finance or technical support environment. GCSE Grade 5 (or equivalent) in English and Mathematics, or the ability to demonstrate these skills through experience. Advanced Microsoft Office skills, particularly Excel. Experience using financial management systems and purchase ordering processes. Strong data entry, verification and analytical skills with exceptional attention to detail. Knowledge of invoicing, payment processes and VAT requirements. The ability to manage competing priorities and meet strict deadlines. A proactive approach to problem solving and continuous improvement. Excellent communication and stakeholder management skills. An interest in environmental services, recycling and waste management. If you are passionate about data quality, financial accuracy and supporting environmental services, we would love to hear from you Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Aug 05, 2026
Seasonal
Waste Data & Technical Support Officer Location: Bedford Borough (with travel across the county as required) Salary: 12.71ph Contract: Till October 2026 Min 3 days a week office based About the Role We are looking for a highly organised and detail-focused Waste Data & Technical Support Officer to join our Waste & Resources team. This is an exciting opportunity to play a key role in supporting the delivery of statutory waste services through the management, verification and analysis of waste data, alongside providing financial and technical administration support. You will work closely with waste contractors, internal stakeholders and partner authorities to ensure the accuracy of operational and financial information that supports essential environmental services. Key Responsibilities Collate, verify and analyse waste tonnage data from contractors. Produce accurate weekly and monthly performance reports. Monitor contractor data and ensure compliance with contractual requirements. Raise purchase orders, process invoices and support financial monitoring activities. Maintain financial records and support budget management processes. Liaise with contractors, suppliers and stakeholders to obtain data and resolve queries. Provide administrative support across the Waste & Resources service. Support statutory reporting requirements, including WasteDataFlow submissions. Assist with the administration and support of specialist waste management systems. Identify opportunities to improve processes, data quality and reporting efficiency. About You We are looking for someone who can combine excellent administrative skills with strong numerical and analytical abilities. You will have: Significant administration experience, ideally within a data, finance or technical support environment. GCSE Grade 5 (or equivalent) in English and Mathematics, or the ability to demonstrate these skills through experience. Advanced Microsoft Office skills, particularly Excel. Experience using financial management systems and purchase ordering processes. Strong data entry, verification and analytical skills with exceptional attention to detail. Knowledge of invoicing, payment processes and VAT requirements. The ability to manage competing priorities and meet strict deadlines. A proactive approach to problem solving and continuous improvement. Excellent communication and stakeholder management skills. An interest in environmental services, recycling and waste management. If you are passionate about data quality, financial accuracy and supporting environmental services, we would love to hear from you Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Connect2Luton
Waste Compliance Officer
Connect2Luton Luton, Bedfordshire
Connect2Luton are excited to recruit a Waste Compliance Officer on behalf of Luton Borough Council. Main purpose of position: To engage and educate residents on appropriate ways of disposing of household waste - specifically addressing issues of: Bins being left out on pavements Contamination of waste Waste reduction Increasing recycling To use relevant legal powers to secure compliance when intervention and prevention approaches have not secured compliance. You will be responsible to: Under management direction, identify and intervene in areas /locations which repeatedly suffer from bad/poor waste storage and disposal practices. Undertaking direct engagement and education to households to ensure that residents understand the requirements for waste collection and to advise them on appropriate ways of storing and disposing of their waste. Undertake assessments of household's capacity for off-street bin storage and their ability to transfer bins on collection day. Make recommendations to the Refuse team where alternative waste provision such as sack collections are appropriate. Issue and enforce notices under the Environmental Protection Act to ensure compliance with the Council's requirements for household waste storage and collection. Proactively engage and work with residents who continually place out high levels of side waste with the focus on helping them to increase recycling /reuse items and reduce waste to landfill and the presence of any non-contained waste. Use or refer for enforcement action where necessary. Under direction, target high areas of contamination to help prevent snatch back of bins and to advise residents about how to not contaminate bins. Record and update data to ensure accurate key performance indicators are live and relevant. Ensuring evidence is retained and captured to ensure swift legal outcomes in the cases on continues non-compliance. Undertaking other duties that are in line with your remuneration package. Skills and Experience: Experience of dealing with customers both on a face to face, telephone and written basis in a sensitive, polite and effective manner Able to establish facts and use own initiative to take action within defined procedures whilst ensuring accurate and thorough attention to detail Able to plan and prioritise own work to meet deadlines and to produce accurate records of daily actions and meetings Able to use a range of Microsoft computer packages for intelligence, research, case management and general office purposes Able to communicate and engage effectively both in writing and verbally, providing advice and responding to queries from the public and promoting a different course of action and thinking in order to reach compliance, Remaining assertive and calm with members of the public at all times Converse with ease with members of the public and provide help or advice in accurate and spoken English Knowledge and understanding of local waste management requirements or waste management legislation practices Administration qualification or customer service equivalent experience or training About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Aug 03, 2026
Seasonal
Connect2Luton are excited to recruit a Waste Compliance Officer on behalf of Luton Borough Council. Main purpose of position: To engage and educate residents on appropriate ways of disposing of household waste - specifically addressing issues of: Bins being left out on pavements Contamination of waste Waste reduction Increasing recycling To use relevant legal powers to secure compliance when intervention and prevention approaches have not secured compliance. You will be responsible to: Under management direction, identify and intervene in areas /locations which repeatedly suffer from bad/poor waste storage and disposal practices. Undertaking direct engagement and education to households to ensure that residents understand the requirements for waste collection and to advise them on appropriate ways of storing and disposing of their waste. Undertake assessments of household's capacity for off-street bin storage and their ability to transfer bins on collection day. Make recommendations to the Refuse team where alternative waste provision such as sack collections are appropriate. Issue and enforce notices under the Environmental Protection Act to ensure compliance with the Council's requirements for household waste storage and collection. Proactively engage and work with residents who continually place out high levels of side waste with the focus on helping them to increase recycling /reuse items and reduce waste to landfill and the presence of any non-contained waste. Use or refer for enforcement action where necessary. Under direction, target high areas of contamination to help prevent snatch back of bins and to advise residents about how to not contaminate bins. Record and update data to ensure accurate key performance indicators are live and relevant. Ensuring evidence is retained and captured to ensure swift legal outcomes in the cases on continues non-compliance. Undertaking other duties that are in line with your remuneration package. Skills and Experience: Experience of dealing with customers both on a face to face, telephone and written basis in a sensitive, polite and effective manner Able to establish facts and use own initiative to take action within defined procedures whilst ensuring accurate and thorough attention to detail Able to plan and prioritise own work to meet deadlines and to produce accurate records of daily actions and meetings Able to use a range of Microsoft computer packages for intelligence, research, case management and general office purposes Able to communicate and engage effectively both in writing and verbally, providing advice and responding to queries from the public and promoting a different course of action and thinking in order to reach compliance, Remaining assertive and calm with members of the public at all times Converse with ease with members of the public and provide help or advice in accurate and spoken English Knowledge and understanding of local waste management requirements or waste management legislation practices Administration qualification or customer service equivalent experience or training About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Veolia
Project Officer
Veolia
Salary: 30,000 per annum plus Veolia benefits Hours: 40 hours per week, Monday to Friday 8.30am - 5.00pm Location: Clay Lane Depot, High Wycombe (including travel to London Road and Dropmore Road depots) When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; - 25 days of annual leave - Access to our people's pension scheme - Free physiotherapy service - Discounts on everything from groceries to well known retailers - Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to - Ongoing training and development opportunities, allowing you to reach your full potential - 24 hour access to a virtual GP, 365 days a year, for you and family members in your household What you'll be doing; Develop strategies for reducing contamination of residential recycling streams Lead projects to encourage compliance with new Simpler Recycling legislation Work collaboratively with Buckinghamshire Council Officers to develop and deliver projects Conduct site visits and area assessments to identify problem zones and improvement opportunities. Engage in community outreach and engagement activities. Document and track community feedback and suggestions. Develop and maintain project documentation, progress reports and action plans. Implement standardised processes for data collection and reporting. Monitor project timelines and ensure deliverables are met. Perform geographic area analysis and needs assessment. Handle project documentation and reporting responsibilities. Manage stakeholder relationship management. Focus on sustainable solution development. Conduct compliance monitoring and tracking. Coordinate cross-functional team activities. Prepare effective communication material for residents. Prepare reports and present information. Deliver service training to operational waste and recycling collection crews. What we're looking for; Essential Full UK Driving Licence. Good understanding of Google Suite, specifically Slides, Sheets & Docs. Good attention to detail skills Excellent verbal and written communication skills Desirable Prior experience of knowledge of the Waste Industry. Understanding of behaviour change and environmental communication projects. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Oct 07, 2025
Contractor
Salary: 30,000 per annum plus Veolia benefits Hours: 40 hours per week, Monday to Friday 8.30am - 5.00pm Location: Clay Lane Depot, High Wycombe (including travel to London Road and Dropmore Road depots) When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; - 25 days of annual leave - Access to our people's pension scheme - Free physiotherapy service - Discounts on everything from groceries to well known retailers - Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to - Ongoing training and development opportunities, allowing you to reach your full potential - 24 hour access to a virtual GP, 365 days a year, for you and family members in your household What you'll be doing; Develop strategies for reducing contamination of residential recycling streams Lead projects to encourage compliance with new Simpler Recycling legislation Work collaboratively with Buckinghamshire Council Officers to develop and deliver projects Conduct site visits and area assessments to identify problem zones and improvement opportunities. Engage in community outreach and engagement activities. Document and track community feedback and suggestions. Develop and maintain project documentation, progress reports and action plans. Implement standardised processes for data collection and reporting. Monitor project timelines and ensure deliverables are met. Perform geographic area analysis and needs assessment. Handle project documentation and reporting responsibilities. Manage stakeholder relationship management. Focus on sustainable solution development. Conduct compliance monitoring and tracking. Coordinate cross-functional team activities. Prepare effective communication material for residents. Prepare reports and present information. Deliver service training to operational waste and recycling collection crews. What we're looking for; Essential Full UK Driving Licence. Good understanding of Google Suite, specifically Slides, Sheets & Docs. Good attention to detail skills Excellent verbal and written communication skills Desirable Prior experience of knowledge of the Waste Industry. Understanding of behaviour change and environmental communication projects. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Network Plus
Customer Liaison Officer
Network Plus Exeter, Devon
Description As part of the Customer team working with our Water & Waste replacement delivery partners to inform, communicate and liaise with customers along their journey with us in providing a safe and reliable, utility network across the South West. Working to create an exceptional customer experience whilst we replace the gas pipes in the road and to their property. Key Responsibilities Customer Communication - Act as the primary point of contact for customers regarding water and wastewater services projects across the South West. Issue Resolution - Address and resolve customer complaints, inquiries, and service issues promptly within internal customer and stakeholder for the project. Service Coordination - Coordinate between customers and operational teams to schedule repairs, maintenance, and service interruptions. Stakeholder Engagement - Build and maintain strong relationships with customers, local authorities, and community representatives. Project Updates - Provide clear, timely updates to customers about ongoing projects, planned works, or disruptions. Emergency Response - Manage customer communications during water supply or wastewater emergencies, ensuring timely updates and resolutions. Information Management - Maintain accurate records of customer interactions, inquiries, and resolutions. Feedback Collection - Gather customer feedback to improve service delivery and identify trends or recurring issues. Complaint Escalation - Escalate complex or unresolved issues to the appropriate departments or management teams. Awareness Campaigns - Support public awareness initiatives related to water conservation, wastewater management, and service enhancements. Report Generation - Prepare and submit regular reports on customer interactions, complaints, and satisfaction levels. Community Engagement - Attend public meetings or community events to address concerns and share project details. Skills, Knowledge & Expertise Previous experience in a similar, customer focused role Effective internal and external stakeholder management. Comprehensive knowledge of the water industry & willingness to learn Enthusiastic and self-motivated Effective verbal and written communication skills with the ability to engage with stakeholders at any level Willingness to challenge processes and implement change where necessary Ability to coach those working within your team and wider network Ability to analyse data and understand how to make improvements which will have a positive impact on performance Job Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer . We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Oct 02, 2025
Full time
Description As part of the Customer team working with our Water & Waste replacement delivery partners to inform, communicate and liaise with customers along their journey with us in providing a safe and reliable, utility network across the South West. Working to create an exceptional customer experience whilst we replace the gas pipes in the road and to their property. Key Responsibilities Customer Communication - Act as the primary point of contact for customers regarding water and wastewater services projects across the South West. Issue Resolution - Address and resolve customer complaints, inquiries, and service issues promptly within internal customer and stakeholder for the project. Service Coordination - Coordinate between customers and operational teams to schedule repairs, maintenance, and service interruptions. Stakeholder Engagement - Build and maintain strong relationships with customers, local authorities, and community representatives. Project Updates - Provide clear, timely updates to customers about ongoing projects, planned works, or disruptions. Emergency Response - Manage customer communications during water supply or wastewater emergencies, ensuring timely updates and resolutions. Information Management - Maintain accurate records of customer interactions, inquiries, and resolutions. Feedback Collection - Gather customer feedback to improve service delivery and identify trends or recurring issues. Complaint Escalation - Escalate complex or unresolved issues to the appropriate departments or management teams. Awareness Campaigns - Support public awareness initiatives related to water conservation, wastewater management, and service enhancements. Report Generation - Prepare and submit regular reports on customer interactions, complaints, and satisfaction levels. Community Engagement - Attend public meetings or community events to address concerns and share project details. Skills, Knowledge & Expertise Previous experience in a similar, customer focused role Effective internal and external stakeholder management. Comprehensive knowledge of the water industry & willingness to learn Enthusiastic and self-motivated Effective verbal and written communication skills with the ability to engage with stakeholders at any level Willingness to challenge processes and implement change where necessary Ability to coach those working within your team and wider network Ability to analyse data and understand how to make improvements which will have a positive impact on performance Job Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer . We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

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