64 jobs found

Your new company My client, a leading insurance claims organisation based in Warrington, is seeking a pair of professional recovery advisors to join their team on a permanent basis. Based in contemporary offices in Warrington with ample free parking, you will be joining a fast-paced and well-established team who all have a passion for going that extra mile with both internal and external customers. Your new role The position is offered full time Monday to Friday with a choice of either a 35 or 40-hour week. You will play a pivotal role in driving performance by identifying the root causes of payment delays and resolving barriers to settlement. Taking confident ownership of complex recovery activity. This position focusses on delivering timely, accurate follow-up with insurers, customers and internal stakeholders to improve outcomes.Some of your duties will include but not limited to Investigate payment delays, identify root causes and take ownership of resolving issues quickly and effectivelyMaintain regular, professional communication with insurers, customers and internal teams to secure timely outcomes Take a self-motivated and organised approach to workload management, ensuring actions are completed accurately and within agreed timescalesSupport the Head of Department by contributing insight, raising concerns early and helping maintain high operational standardsProvide proactive case management, clear prioritisation and focused follow-up on overdue paymentsUse data, system notes and data activity to spot trends, highlight risks and support continuous improvement in performance What you'll need to succeed Experience within the insurance sector, with a strong understanding of claims, recoveries or dispute resolutionStrong communication skills both written and verbalA track record of managing payment queries, resolving delays and achieving positive recovery outcomes.Confidence in investigating issues, identifying root causes and taking practical action to resolve them.Self-motivated, tenacious and resilient approach, with the drive to follow tasks through to completion.Attention to detail, sound judgement and an organised working style.Comfortable with Microsoft applications and general IT systems.Passion for going that extra mile What you'll get in return Competitive salaryFree parking Contemporary offices Progression opportunities 22 days' holiday, increasing to 27 days with service, plus your birthday offPension scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Bodyshop Service Advisor / Estimator Salary: Basic Salary of between £32,000 - £36,000 per annum + bonus OTE Up to £42,000 Location: Maidstone, Kent, ME15 Hours: 42 Hours weekly (Monday - Thursday 8am - 5pm & Friday 8am 4.30pm) Permanent Full Time Our client is recruiting for an experienced and dedicated Bodyshop Advisor/Estimator to join their team at their premium branded car dealership in Maidstone, Kent. You will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to their aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed! This is a varied role combining traditional Service Advisor responsibilities with vehicle estimating, insurance claim management and bodyshop coordination. The successful candidate will be the main point of contact for customers, ensuring an outstanding customer experience from initial enquiry through to vehicle handover. You do not need to have Estimating experience to be considered for this role, our client are happy to consider an experience Bodyshop Service Advisor / Receptionist who is keen to progress into Estimating / Vehicle Damage Assessing. Responsibilities: Customer Service & Service Advisor Duties Managing customer bookings and scheduling repair work. Handling telephone, email and face-to-face customer enquiries. Welcoming customers and conducting vehicle inspections. Providing updates on repair progress and managing customer expectations. Ensuring a high standard of customer service at all times. Estimating & Insurance Liaison Preparing accurate bodyshop repair estimates. Managing and processing PSL insurance claims. Liaising with insurance companies, engineers and customers regarding repairs and authorisations. Maintaining accurate records and documentation. Bodyshop Coordination Coordinating customer visits and vehicle assessments. Working closely with technicians and the bodyshop team to ensure efficient workflow. Monitoring repair progress and ensuring completion within agreed timescales. Supporting the achievement of productivity and quality targets. Parts Management Sourcing, organising and ordering non-franchise parts. Liaising with suppliers to obtain competitive pricing and ensure timely delivery. Monitoring parts availability to minimise repair delays. What our client is Looking For Previous experience in a Bodyshop Estimator, Service Advisor or similar automotive role. Strong customer service and communication skills. Experience dealing with insurance claims and repair estimates is highly desirable. Good organisational skills with the ability to manage multiple tasks. Excellent attention to detail and administration skills. Ability to work effectively in a fast-paced environment. Knowledge of bodyshop repair processes and parts procurement would be advantageous. Full and valid UK driving licence Our client are happy to consider an experienced Service Advisor from a Bodyshop background who is keen to progress into a role as an Estimator / Vehicle Damage Assessor. To apply for this role please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment.

Job Title: Customer Service Advisor Location: Swindon, SN25 Pay Rate: £13.00 Shifts: Monday to Friday , 9am 5pm Contract: Temp to Perm Gap personnel are currently recruiting for the role of Customer Service Advisor, SN25. The global garden furniture manufacturer is just coming into peak, and us working in partnership are recruiting for additional 2 Customer Service Advisors. Ideal candidate must have good English written and spoken, and warehouse experience would be an advantage. Must be also PC literate as lots of packing / goods in activities are involved in working on PC. For those who demonstrate good attendance, performance and great work approach, there will be on going position available after probation period. Job Duties: Delivering a Customer-First Experience Put the customer at the centre of every decision and interaction. Deliver a friendly, professional and empathetic service across all communication channels. Take ownership of customer enquiries from first contact through to resolution. Build trust and confidence by providing accurate information and regular updates. Create positive customer experiences that encourage loyalty and repeat business. Customer Support Respond to customer enquiries via email, telephone and other communication channels. Resolve customer queries efficiently whilst maintaining a high level of accuracy and attention to detail. Manage customer expectations through proactive communication. Escalate complex issues where appropriate whilst maintaining ownership until resolution. Order & Delivery Support Assist customers with order enquiries, delivery updates and returns. Liaise with Warehouse, Purchasing and courier partners to resolve customer issues. Investigate lost, delayed or damaged deliveries. Process refunds, replacements and credits in line with company procedures. Product & Quality Support Handle damaged, faulty and quality-related enquiries professionally. Gather accurate information to support supplier claims where applicable. Identify recurring product or service issues and escalate trends to the Customer Service Manager. Ensure customer resolutions are fair, consistent and aligned with company policies. Continuous Improvement Identify recurring customer issues and suggest improvements to processes and procedures. Help reduce unnecessary customer contacts by highlighting opportunities to improve the customer journey. Contribute to FAQs, knowledge articles and standard responses. Work collaboratively with other departments to improve service across the business. Skills & Experience Essential Previous customer service experience. Excellent written and verbal communication skills. Strong problem-solving and decision-making abilities. Ability to manage multiple priorities in a fast-paced environment. Excellent attention to detail. Confident using Microsoft Office and computer systems. A positive attitude and willingness to learn. Working hours : Monday to Friday 9am 5pm If the job sounds like for you, please contact Aga immediately on (phone number removed). Alternatively, please call the office on (phone number removed) and ask for Aga.

Senior Service Advisor Red Recruitment is recruiting a Senior Service Advisor to join a well-established and growing legal services organisation in Banbury. You will be the first point of contact for individuals seeking guidance regarding potential personal claims. This role requires a sensitive yet confident approach, combining excellent customer care with the ability to convert suitable enquiries into successful claims. Benefits and Package for a Senior Service Advisor: Salary : 28,000 per annum plus bonus Hours : Full-time Contract : TGP Location : Banbury Full training provided Supportive and people-focused working environment Opportunities to develop within a growing organisation Meaningful work where you can make a genuine difference to clients Key Responsibilities of a Senior Service Advisor: Handling inbound and outbound calls with prospective clients Taking initial client instructions and accurately assessing potential claims Building trust and rapport through professional and empathetic conversations Gathering the information required to determine whether a claim is suitable Clearly explaining the claims process and the next steps involved Encouraging clients to progress with their claim where appropriate Managing enquiries and cases in line with internal processes and compliance requirements Maintaining accurate and detailed records using Proclaim and other internal systems Working towards individual and team KPIs, including conversion and quality targets Ensuring every client is treated with empathy, professionalism and respect Key Skills and Experience of a Senior Service Advisor: Previous experience in a customer service, contact centre, advisory or client intake role Excellent communication and active listening skills Confidence handling sensitive or potentially challenging conversations A consultative approach with the ability to positively influence outcomes An empathetic, patient and professional manner The ability to establish trust and rapport quickly Strong attention to detail and organisational skills Comfortable working within a target-driven environment Previous experience using the Proclaim case management system would be beneficial. Experience within legal services, personal injury, claims or another regulated environment is also desirable, particularly if you have supported vulnerable customers or assessed potential claims. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Business)

Insurance Support Advisor Salary - £26,000-£30,000 per annum Hours Full time, permanent contract. Mon-Fri, (Apply online only) We are currently recruiting for an Insurance Support Advisor, to be based at one of the client s biggest offices on the outskirts of the Liverpool city centre area. This is a fantastic role working with a well-known, nationwide insurance broker. In this role, you will be required to oversee the full customer journey: firstly, providing customer service, renewal and administrative support then connecting to the customers insurance needs (phone, in person, post, e-mails, website enquiries) and then provide support to the Fleet Sales Managers to ensure the company and FCA rules & guidelines are followed whilst also providing the best customer journey possible. Additional responsibilities include: Always providing an excellent level of customer service, mainly in the assisting of insurance related queries and administrative policies. Offering insurance support across the full range of insurance products that are provided by company in connection with customer requirements and then their needs for adjustments, renewals and claims. Providing a friendly and efficient service, notifying customers of all relevant information complying with FCA and company requirements. Planning and processing all administration jobs to efficiently control yours and your own teammates workloads. Adhere to both company and FCA guidelines and regulations. Qualifications / Skills Required: At least 2 year s experience in an insurance support or focused role, desirably dealing with both commercial insurance and automotive insurance. Have experience working towards KPI and target related expectations. Ideally had an exposure to working towards FCA regulations and guidelines. If this sounds like the perfect role for you then please submit your CV. This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.

BODYSHOP ADVISOR AND ESTIMATOR Location: Maidstone Salary: OTE up to £42,000 (uncapped) Basic £32,000 - £36,000 DOE Job Type: Full-Time, Permanent Hours: 42 hours per week - Monday to Thursday 8:00am - 5:00pm, Friday 8:00am - 4:30pm Looking for a role where your automotive experience, customer service skills and estimating knowledge can be properly recognised? This permanent Bodyshop Advisor and Estimator position offers an uncapped earning potential of up to £42,000, alongside structured development and the opportunity to build a long-term career within a busy automotive environment. With consistent Monday to Friday working hours and an early finish on Fridays, this is an opportunity to achieve a strong work-life balance while working as part of an established aftersales and bodyshop team. WHAT'S IN IT FOR YOU? Basic salary of £32,000 - £36,000 depending on experience Uncapped OTE up to £42,000 Monday to Friday working pattern Ongoing training and development Opportunity to develop your automotive knowledge and experience Long-term career progression within the industry THE ROLE This is a varied customer-facing position combining Bodyshop Advisor, Service Advisor and Estimator responsibilities. You will be responsible for managing customers throughout the repair process while supporting estimating, insurance claims and the day-to-day coordination of Bodyshop repairs. Key responsibilities include: Managing customer bookings, enquiries and repair appointments from initial contact through to vehicle handover. Carrying out vehicle inspections and preparing accurate Bodyshop repair estimates. Managing insurance claims and liaising with insurers, engineers and customers regarding repair authorisations. Providing regular repair updates while ensuring customer expectations are effectively managed. Coordinating vehicle assessments and working closely with technicians and Bodyshop colleagues to maintain an efficient workflow. Monitoring repair progress and supporting the achievement of productivity and quality standards. Sourcing and ordering non-franchise parts while liaising with suppliers regarding pricing and availability. Maintaining accurate repair records, estimates and customer documentation. ABOUT YOU Previous experience as a Bodyshop Advisor, Bodyshop Estimator, Service Advisor, Vehicle Damage Assessor or similar automotive position. Strong knowledge of Bodyshop repair processes and vehicle estimating. Experience dealing with insurance claims and repair authorisations is highly desirable. Excellent customer service, communication and relationship-building skills. Strong administration and organisational ability with excellent attention to detail. Comfortable managing multiple tasks within a busy Bodyshop environment. A professional, positive and team-focused approach. APPLY TODAY If you're an experienced Bodyshop Advisor / Estimator / Service Advisor / Vehicle Damage Assessor looking for a permanent opportunity offering uncapped earning potential, Monday-to-Friday hours and genuine scope to develop your career, this could be the next step for you. Apply now for immediate consideration. Contact Chris at AutoSkills UK and quote job number 54543.

FindCore are thrilled to be assisting a fast-growing customer support business with the recruitment of a Customer Care Representative . Permanent position. This is a fully office-based role in Altrincham . Monday - Friday, Permanent. This is a volume telephone role supporting predominantly older customers process applications. The right person will be confident on the phone, comfortable working at pace and, above all, patient, compassionate and genuinely good with people. Salary Negotiable + Future bonus structure of up to £2,000 + overtime opportunities Additional overtime is available, including enhanced rates for Saturdays (don't need to work any overtime, it's just an option) Key Responsibilities Handle a high volume of inbound and outbound customer calls each day. Speak with new enquiries and understand each customer's individual circumstances. Explain the company's service clearly, patiently and professionally. Support older customers who may need additional reassurance or time on the telephone. Qualify enquiries and book appointments with the Claims Team. Maintain contact with existing customers throughout their journey. Keep customer information and CRM records accurate and up to date. Deliver excellent service without using a hard-sell approach. Skills & Experience Previous experience in a telephone-based customer service, call handling, contact centre or similar role is preferred Naturally warm, patient and empathetic communication style. Confident speaking with older customers and people who may require additional support. Strong telephone manner with the ability to explain information clearly and simply. Able to build trust and rapport quickly. Previous experience within insurance, financial services, healthcare or another customer-focused environment would be advantageous but is not essential. What's on Offer Genuine progression opportunities as the company grows. Overtime available Opportunity to join a business experiencing significant growth and increasing customer demand. Rewarding role where the service provided can make a genuine difference to customers and their families. The company is looking for people who can combine high performance with genuine compassion and excellent customer care. For further information on this opportunity, please apply via the link.

Motor Trade Sales Administrator (Dealer / Showroom Background) Solihull (B90) Full time, Monday to Friday, 37.5 hours Competitive salary + superb benefits This role is suited to candidates currently working as a Sales Administrator, Service Advisor, Sales Support Administrator or Sales Coordinator within a car dealership, showroom or motor trade environment. You'll already be comfortable with dealer management systems, vehicle order processing, taxation and finance paperwork, and the pace of a busy automotive sales operation, all of which will help you pick this role up quickly. We're recruiting on behalf of a well established, highly reputable business within the automotive sector, based in Solihull. It's a genuinely lovely place to work, the offices are among the best we've seen, complete with an on-site gym, and the benefits package is fabulous. The role sits at the heart of the sales operation, supporting performance across a range of trade and business channels. You'll work closely with senior members of the sales team, keeping the wheels turning behind the scenes so they can do what they do best. What you'll be doing: Managing the dealer bonus claim process, ensuring accuracy, compliance and timely submission Handling vehicle taxation administration Acting as the main point of contact for partner organisations and supporting programme delivery Managing and analysing sales leads through the lead management system, ensuring effective follow-up and reporting Collating, validating and submitting weekly dealer sales forecasts from the regional team Administering training content and user activity on the company's training portal Providing ad-hoc sales administration support to senior managers across the business, including vehicle orders, logistics and taxation What we're looking for: Current or recent experience as a Sales Administrator, Service Advisor, Sales Support Administrator, Sales Coordinator or Vehicle Administrator within a dealership, showroom or motor trade business Familiarity with dealer management or CRM systems (such as Kerridge, ADP, Pinewood, Keyloop or similar) and vehicle order, invoicing or registration processes Highly organised, with the ability to juggle multiple workstreams efficiently Strong accuracy and attention to detail across data, reporting and bonus claims A confident communicator, comfortable liaising with internal teams, dealers, customers and partner organisations Analytical, able to interpret data, spot trends and support commercial decision-making A collaborative team player who can also work independently and use initiative, knowing when to escalate A positive, professional attitude and a genuine willingness to learn and develop This is a great opportunity for someone with genuine motor trade admin experience to move away from the dealership floor into a varied, office based role, in a workplace that really does stand out. INDH

OUTBOUND CUSTOMER SUCCESS ADVISOR Salford M50- Parking onsite Monday- Friday (Fulltime in the office) 9am-5pm 13.33 per hour ( 26k) ASAP - Ongoing (Possibility to be extended or taken on permanently for the right person) Are you ready to make a difference in the retail appliance industry? Our client is on the lookout for a dynamic and enthusiastic Outbound Customer Success Advisor to join their growing team at their head office in Salford! If you thrive in a high-volume call environment and enjoy helping customers succeed, we want to hear from you! What You'll Do: As a pivotal member of the team, your mission will be to connect with customers and enhance their experience with our client's Reward scheme. Here's what you can expect to do: Engage Customers: Reach out to customers who have onboarded but haven't yet claimed their rewards, guiding them through the claims process with care and clarity. Support Onboarding: Assist customers who faced challenges during onboarding, diagnosing issues and ensuring they complete the process smoothly. Customer Satisfaction Checks: Follow up with customers who have recently had products installed to gauge their satisfaction with the product and service. Issue Logging: Identify and log any concerns raised, escalating issues as needed to ensure prompt resolutions. Quote Progression: Contact customers who have requested quotes but haven't provided necessary information to move forward. Follow-Up: Reconnect with customers who haven't responded to previous requests for additional information. Remove Blockers: Work diligently to eliminate any obstacles in the quoting process, striving to convert more inquiries into booked and paid installations. Record Keeping: Maintain accurate records of all calls, outcomes and customer interactions in the CRM system. Feedback Loop: Collaborate closely with the Customer Service Manager to report common issues or trends. Brand Representation: Always represent the company professionally, reflecting brand values and building customer trust. What We're Looking For: To succeed in this role, you should possess the following qualities: Rapport Builder: An ability to connect quickly with customers and maintain a friendly telephone manner. Problem Solver: A keen mindset for identifying key issues and offering effective resolutions. Efficient Worker: An organised and conscientious approach to managing multiple call types throughout your day. Tech-Savvy: Basic IT literacy to effectively utilise CRM systems and tools. Performance Measures: Your success will be measured by: The number of successfully completed calls leading to customer onboarding. The number of quotes progressed to booked and paid. Call volume and quality against set targets. The number of 4- and 5-star customer reviews generated as a result of your outbound efforts. Apply Now! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Legal Enquiry Team Advisor Dundee Salary: 26,000 - 30,000 + Bonus Hours: Full Time Permanent About the Role As a Legal Enquiry Team Advisor, you'll play a vital role as the first point of contact for new client enquiries. Working across telephone, email, website enquiries, and other communication channels, you'll gather key information, explain funding options, and ensure clients receive a professional and empathetic experience from their very first interaction. Based in Dundee, you'll join a collaborative team environment where no two days are the same. Hybrid working is available following the successful completion of probation, with a requirement to attend the Dundee office three days per week. Key Responsibilities Acting as the first point of contact for new client enquiries via telephone, email, website and other communication channels Delivering a professional, empathetic and client-focused service Gathering detailed information relating to accidents, injuries and potential claims Accurately recording and maintaining client information on the case management system Obtaining supporting documentation including photographs, evidence and other relevant materials Taking ownership of enquiries from initial contact through to handover to the appropriate legal team Working towards individual and team performance targets, including conversion rates and client satisfaction measures Developing knowledge of personal injury law and the firm's services About You Previous experience within a customer service, contact centre or sales environment Excellent communication and interpersonal skills Ability to build rapport and establish trust with clients Empathetic, professional and client-focused approach Strong organisational skills and attention to detail Confident using Microsoft Office applications and learning new systems Understanding of customer service principles and GDPR requirements Ability to work towards individual performance and productivity targets Experience within a legal environment would be advantageous but is not essential What's in It for You? Competitive salary of 26,000 - 30,000 plus bonus opportunity Hybrid working following probation Comprehensive training and ongoing professional development Opportunity to join a respected and well-established legal firm Supportive team culture built around collaboration and shared success A varied and rewarding role where every day brings new challenges For informal enquiries, please contact (url removed) . Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Aka Recruitment are proud to be working with a fantastic automotive business to bring you this exciting Warranty Administrator position based in Leeds . Working within a busy and successful Aftersales Department, you will be joining an established team responsible for ensuring warranty claims are processed accurately and efficiently. Working Monday to Friday 8am to 5pm , you will be rewarded with a competitive basic salary ranging between 30-37k , excellent benefits and genuine opportunities for long-term career progression. Job Duties Include: Process and administer manufacturer warranty claims accurately and efficiently. Ensure all warranty claims are submitted within manufacturer guidelines and agreed timescales. Review job cards and repair documentation to ensure all required information is present before submitting claims. Liaise with Technicians, Service Advisors, Parts Departments and Workshop Controllers regarding warranty-related repairs. Maintain accurate records of all warranty claims, including approvals, rejections and outstanding submissions. Investigate and resolve rejected or queried warranty claims, ensuring issues are addressed promptly. Monitor warranty claim payments and follow up on outstanding or unpaid claims. Ensure all warranty documentation complies with manufacturer requirements and dealership procedures. Keep up to date with manufacturer warranty policies, procedures and technical bulletins. Assist with warranty audits and provide supporting documentation when required. Identify recurring warranty issues and communicate relevant trends to management. Provide excellent internal and external customer service when dealing with warranty enquiries. Support the wider Aftersales and Accounts teams with administration and reporting when required. Requirements: Previous experience within a Warranty Administrator or similar automotive Aftersales role is essential. Strong understanding of automotive warranty processes and claims administration. Experience within the Commercial side of the automotive industry is advantageous Experience working within a dealership or automotive environment. Excellent attention to detail and strong organisational skills. Confident using computer systems and dealership management software. Strong written and verbal communication skills. Ability to work accurately under pressure and meet manufacturer deadlines. Good problem-solving skills with a proactive approach to resolving rejected or disputed claims. Ability to work effectively both independently and as part of a wider Aftersales team. Full UK Driving Licence would be advantageous. Reasons to Apply: Join a well-established and successful automotive business Competitive salary with excellent benefits Monday to Friday working hours Friendly and supportive Aftersales team Ongoing manufacturer and internal training Potential hybrid working option Stable, long-term opportunity within the automotive industry Opportunity to develop specialist knowledge within warranty and Aftersales This is an excellent opportunity for an experienced Warranty Administrator looking to develop their career within a successful automotive business. If you have excellent attention to detail, enjoy working within a busy Aftersales environment and have a strong understanding of warranty administration, we'd love to hear from you. To apply for this role please send your CV in confidence to us here at Aka Recruitment, job reference number is Aka3860

The Role: We're looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you'll be responsible for both inbound and outbound calls. You'll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is 21st September and you will be required to attend a two week in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm. What you'll be doing: Answer all Customer and Claims incoming calls efficiently and professionally Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications Objection handling including; policy cancellations, premium increases, Claims decisions Respond to customer enquiries appropriately, ensuring all documentation is professional and correct Deal and attempt to resolve customer complaints Record and maintain accurate policyholder information using the in-house computer systems Maintain a thorough working knowledge of all policy terms and conditions Ensure all company and departmental policies and procedures are adhered too at all times What we're looking for: Previous experience of working in a customer service role within a contact centre environment Effective questioning and listening skills. Good organisational and interpersonal skills. Ability to work under pressure and to tight deadlines. Computer literate (MS Office) with keyboard skills. Precise comprehension and ability to communicate clearly in both verbal and written form. Ability to work to agreed performance targets. Ability to work independently and as part of a team. Takes ownership by using Initiative and problem solving Ability to cope well under pressure with determination and perseverance Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK's Best Workplaces in and again in 2026, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays Opportunity to buy/sell up to 5 days annual leave per calendar year A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance. Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you'll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace

Customer Service Advisor Location: Wellingborough, site based Salary: £26,234 per annum What we offer 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.

Michael Page have partnered with a reputable Non for Profit Organisation in York to recruit for Contact Centre Claims Advisors to start asap! This would be an exceptional opportunity to join a company which have an excellent name within their market provide the best training and development and to join a fun collaborative team! If you are passionate about helping and providing care to customers thrive in busy environments please apply! Client Details Michael Page have partnered with a reputable Non for Profit Organisation in York to recruit for Contact Centre Claims Advisors to start asap! This would be an exceptional opportunity to join a company which have an excellent name within their market provide the best training and development and to join a fun collaborative team! If you are passionate about helping and providing care to customers thrive in busy environments please apply! Description As a Contact Centre Claims Advisor you will be supporting existing members with a range of queries regarding their healthcare services ensuring each call is dealt with to the highest standard and resolved quickly and efficiently. You will be processing claims from start to finish alongside booking medical appointments and will be corresponding with customers mainly over the telephone and email. The position will be extremely fast paced whilst making sure each interaction with every customer has the best experience. Profile Previous customer service/contact centre experience desirable however the business can be open to healthcare backgrounds alongside retail and hospitality! Strong communication skills and an excellent telephone manner Able to work in a high volume fast paced setting Resilient and a positive can do attitude Passionate about helping and supporting customers An excellent team player Job Offer Salary of £26300+ reputable company within the non for profit sector+ central York+ full training provided+ excellent progression and development opportunities+ good benefits package+ free gym on site+ private medical insurance+ discounts of all the major retailors+ easily accessible location in York with free parking+ hybrid working+ superb offices and facilities+ Monday to Friday 9am-5pm+ lovely team and culture+ immediate interviews being held please apply now!

Are you ready to build a long-term career in a professional environment, with and industry-leading insurance business? Our client is looking for a Trainee Insurance Broker to join their high-performing Personal Lines team in Evesham. You'll receive full training, coaching, and support towards professional qualifications, all while gaining hands-on experience in a fast-paced, client-facing setting. Daily tasks will include: Acting as the first point of contact for clients across a range of personal insurance products including car, van, and home insurance Providing tailored advice and quotes, always focused on client needs and risk profiles Supporting with policy renewals, claims, and new business processes Ensuring accurate policy documentation and full compliance with provider and internal procedures Working closely with underwriters and other internal teams to deliver excellent service and maintain strong client retention You'll need to be: A confident communicator who enjoys speaking with people and building relationships A proactive problem-solver with the ability to think on your feet Someone currently working in customer services, sales or retail who is ready to step into a long-term professional career A self-starter with enthusiasm, curiosity, and the ability to learn quickly Above all, determined to succeed - our client promotes from within, and every current senior leader in the company started out as a Trainee within the business What's on offer: Office-based role with 1 in 4 Saturdays required (with a day off in lieu) Comprehensive in-house training programme Support through industry-recognised qualifications Clear pathway for progression within a growing organisation A friendly and supportive team environment If you're ready to launch your career in insurance with a business that invests in its people, we'd love to hear from you.

HTC is a long-established, privately owned group that has been at the forefront of the UK commercial vehicle industry since 1970. As one of the original DAF franchises, we have grown into a powerhouse within the Ballyvesey Holdings Ltd family. We proudly represent industry leaders including DAF Trucks, FiatPro, and Maxus, providing world-class vehicle sales and aftersales support. We are currently looking to recruit for an experienced Service and Warranty administrator to join our team in Belvedere. Main Purpose of Job: To oversee service/warranty and PFL invoice procedures ensuring compliance to Manufacturers' policy and procedures. To process all service/warranty and PFL job cards to ensure maximum profitability for each repair and full compliance with the manufacturers' requirements. Individual Key Objectives: To check and raise retail pro-forma invoices for quotation and passing to the customer. To co-ordinate the closing of purchase order numbers. To reconcile warranty and Paccar Finance Limited (PFL) self-billing invoices (SBIs). To raise warranty and PFL credit notes for customer accounts. To investigate and resolve CCM queries for warranty and PFL accounts. To carry out warranty and PFL risk assessments on claims submitted. Check daily workshop work in progress (WIP) levels and strive to maintain WIP levels below 250 hours. To manage all warranty and PFL job cards and determine from the technicians write up those claims which are warranty or PFL. To ensure all correct coding and repair times claimed are correct and raise any discrepancies with the Service Manager. To liaise with the Workshop Manager over any discrepancies with technicians' write-ups, parts omitted or claim details missing. To submit all claims through the Haddenham system in a timely manner to achieve submission times in line with current DAF requirements. To manage all referred and rejected claims daily, ensuring all are resolved in a timely manner in line with current DAF requirements. To manage daily all parts label requests from the Manufacturer i.e., print all parts labels and pass to the Parts Department for action. Record all labels produced on a separate spreadsheet and liaise with the Parts Department on any missing parts requested. Update spreadsheet daily, with parts consignment note details, when received from the Parts Department. To ensure all non-warranty repairs are passed to the Service Advisor for process and recharge. On a weekly basis, to check the verification report and ensure all warranty jobs raised on the GDMS system have been sent to Haddenham. To ensure all parts to be held off on a weekly basis and pass to the Parts Department to action Hours: 8:00-17:30 At Ballyvesey Holdings your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link:

Michael Page have partnered with a reputable Non for Profit Organisation in York to recruit for Contact Centre Claims Advisors to start asap! This would be an exceptional opportunity to join a company which have an excellent name within their market provide the best training and development and to join a fun collaborative team! If you are passionate about helping and providing care to customers thrive in busy environments please apply! Client Details Michael Page have partnered with a reputable Non for Profit Organisation in York to recruit for Contact Centre Claims Advisors to start asap! This would be an exceptional opportunity to join a company which have an excellent name within their market provide the best training and development and to join a fun collaborative team! If you are passionate about helping and providing care to customers thrive in busy environments please apply! Description As a Contact Centre Claims Advisor you will be supporting existing members with a range of queries regarding their healthcare services ensuring each call is dealt with to the highest standard and resolved quickly and efficiently. You will be processing claims from start to finish alongside booking medical appointments and will be corresponding with customers mainly over the telephone and email. The position will be extremely fast paced whilst making sure each interaction with every customer has the best experience. Profile Previous customer service/contact centre experience desirable however the business can be open to healthcare backgrounds alongside retail and hospitality! Strong communication skills and an excellent telephone manner Able to work in a high volume fast paced setting Resilient and a positive can do attitude Passionate about helping and supporting customers An excellent team player Job Offer Salary of 26300+ reputable company within the non for profit sector+ central York+ full training provided+ excellent progression and development opportunities+ good benefits package+ free gym on site+ private medical insurance+ discounts of all the major retailors+ easily accessible location in York with free parking+ hybrid working+ superb offices and facilities+ Monday to Friday 9am-5pm+ lovely team and culture+ immediate interviews being held please apply now!

Your new company My client, a leading insurance claims organisation based in Warrington, is seeking a pair of professional recovery advisors to join their team on a permanent basis. Based in contemporary offices in Warrington with ample free parking, you will be joining a fast-paced and well-established team who all have a passion for going that extra mile with both internal and external customers. Your new role The position is offered full time Monday to Friday with a choice of either a 35 or 40-hour week. You will play a pivotal role in driving performance by identifying the root causes of payment delays and resolving barriers to settlement. Taking confident ownership of complex recovery activity. This position focusses on delivering timely, accurate follow-up with insurers, customers and internal stakeholders to improve outcomes. Some of your duties will include but not limited to Investigate payment delays, identify root causes and take ownership of resolving issues quickly and effectively Maintain regular, professional communication with insurers, customers and internal teams to secure timely outcomes Take a self-motivated and organised approach to workload management, ensuring actions are completed accurately and within agreed timescales Support the Head of Department by contributing insight, raising concerns early and helping maintain high operational standards Provide proactive case management, clear prioritisation and focused follow-up on overdue payments Use data, system notes and data activity to spot trends, highlight risks and support continuous improvement in performance What you'll need to succeed Experience within the insurance sector, with a strong understanding of claims, recoveries or dispute resolution Strong communication skills both written and verbal A track record of managing payment queries, resolving delays and achieving positive recovery outcomes. Confidence in investigating issues, identifying root causes and taking practical action to resolve them. Self-motivated, tenacious and resilient approach, with the drive to follow tasks through to completion. Attention to detail, sound judgement and an organised working style. Comfortable with Microsoft applications and general IT systems. Passion for going that extra mile What you'll get in return Competitive salary Free parking Contemporary offices Progression opportunities 22 days' holiday, increasing to 27 days with service, plus your birthday offPension scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

HTC is a long-established, privately owned group that has been at the forefront of the UK commercial vehicle industry since 1970. As one of the original DAF franchises, we have grown into a powerhouse within the Ballyvesey Holdings Ltd family. We proudly represent industry leaders including DAF Trucks, FiatPro, and Maxus, providing world-class vehicle sales and aftersales support. We are currently looking to recruit for an experienced Service and Warranty administrator to join our team in Belvedere. Main Purpose of Job: To oversee service/warranty and PFL invoice procedures ensuring compliance to Manufacturers' policy and procedures. To process all service/warranty and PFL job cards to ensure maximum profitability for each repair and full compliance with the manufacturers' requirements. Individual Key Objectives: To check and raise retail pro-forma invoices for quotation and passing to the customer. To co-ordinate the closing of purchase order numbers. To reconcile warranty and Paccar Finance Limited (PFL) self-billing invoices (SBIs). To raise warranty and PFL credit notes for customer accounts. To investigate and resolve CCM queries for warranty and PFL accounts. To carry out warranty and PFL risk assessments on claims submitted. Check daily workshop work in progress (WIP) levels and strive to maintain WIP levels below 250 hours. To manage all warranty and PFL job cards and determine from the technicians write up those claims which are warranty or PFL. To ensure all correct coding and repair times claimed are correct and raise any discrepancies with the Service Manager. To liaise with the Workshop Manager over any discrepancies with technicians' write-ups, parts omitted or claim details missing. To submit all claims through the Haddenham system in a timely manner to achieve submission times in line with current DAF requirements. To manage all referred and rejected claims daily, ensuring all are resolved in a timely manner in line with current DAF requirements. To manage daily all parts label requests from the Manufacturer i.e., print all parts labels and pass to the Parts Department for action. Record all labels produced on a separate spreadsheet and liaise with the Parts Department on any missing parts requested. Update spreadsheet daily, with parts consignment note details, when received from the Parts Department. To ensure all non-warranty repairs are passed to the Service Advisor for process and recharge. On a weekly basis, to check the verification report and ensure all warranty jobs raised on the GDMS system have been sent to Haddenham. To ensure all parts to be held off on a weekly basis and pass to the Parts Department to action Hours: 8:00-17:30 At Ballyvesey Holdings your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: (url removed)>

Customer Service Advisor Location: Wellingborough, site based Salary: £26,234 per annum What we offer 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.