About The Role What you can expect from us We offer a competitive salary of £31,350. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. We are currently recruiting an Early Intervention Specialist (Rent Support Specialist) to join our Customer Account & Money Advice team. This is a 10-month maternity cover position working collaboratively across S4B, Onward Homes, and CPS. This is a hybrid, home-based role. You have no daily office requirement, but a minimum of one day office based is required at our S4B Office (15 Brunswick Street, Manchester, M13 9SU). Additionally, travel to various office locations is expected for meetings, training, and other business needs. Occasional work outside of office hours as and when required to attend meetings. Key responsibilities The purpose of this role is to work within the Customer Accounts team to effectively manage lower-level arrears cases and carry out other key administrative duties to protect Onward's income and maximise performance and help to sustain our customers' tenancies. Rent and Service Charge Accounts and Sundry Debts Management of rent and service charge accounts up to court level for all tenures across Onward Homes, Contour Property Services and S4B. Assist with tenancy sign-ups, informing customers of required payment in advance and their responsibility for ongoing payments. Where applicable, provide basic welfare benefit advice and liaise with local HB/DWP services when required. Ensure customers and former customers are contacted via various methods at the appropriate times to secure payments and maintain high income collection; using technology effectively to make sure we're having the right conversation with the right customers at the right time. Take accountability for handling income related inbound and outbound customer interaction via various channels, working collaboratively with the Customer Services Team Play a key role in the achievement of the team KPI's by taking ownership for your own personal performance to achieve targets. Working proactively with colleagues to achieve high levels of performance and seek out opportunities for efficiencies. Take responsibility for administrative income related tasks. Legal Action Ensure action taken complies with pre-action protocols and Equality Act requirements prior to hand off to the Customer Accounts Specialist where applicable. Welfare Benefits Provide accurate advice and assistance to maximise income for customers. Refer customers to internal and external agencies as appropriate. Collaborative Working Work effectively with internal service areas to deliver a holistic package of housing related services to customers and maintain high income collection. Work with external agencies to achieve the best outcome for the customer and the business. Customer Service Deliver excellent customer service to our customers on a consistent basis; offering a bespoke tailored service to ensure high levels of satisfaction and outcomes, whilst adhering to the Customer Charter and delivering the quality of service set out in the Onward Style Guide. Skills/Experience Essential: •Willingness to develop knowledge and awareness of related housing regulations/ law. •Ability to take an assertive yet supportive approach to negotiate successful outcomes for Onward, Contour Property Services, S4B and their customers. •Demonstrates high levels of motivation and resilience combined with enthusiasm, commitment and a curious, inquisitive approach to challenge and seek continuous improvement. •Experience of delivering high levels of Customer Service. •Experience of liaising with external partners. •Ability to adapt to change to improve performance. •Competent user of technology with an understanding of its role in communication and driving business success. •Good understanding of the social, economic, and political context in the neighbourhoods in which we operate. •Excellent written and oral communications skills, conveying information in a suitable and relevant way. •IT skills - Microsoft office to Intermediate level. Essential Qualifications • Educated to GCSE standard or equivalent qualification/ experience. Desirable: • Relevant professional qualification e.g., CIH. • GCSE English and Mathematics at Grade C or 4 and above About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Aug 11, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £31,350. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. We are currently recruiting an Early Intervention Specialist (Rent Support Specialist) to join our Customer Account & Money Advice team. This is a 10-month maternity cover position working collaboratively across S4B, Onward Homes, and CPS. This is a hybrid, home-based role. You have no daily office requirement, but a minimum of one day office based is required at our S4B Office (15 Brunswick Street, Manchester, M13 9SU). Additionally, travel to various office locations is expected for meetings, training, and other business needs. Occasional work outside of office hours as and when required to attend meetings. Key responsibilities The purpose of this role is to work within the Customer Accounts team to effectively manage lower-level arrears cases and carry out other key administrative duties to protect Onward's income and maximise performance and help to sustain our customers' tenancies. Rent and Service Charge Accounts and Sundry Debts Management of rent and service charge accounts up to court level for all tenures across Onward Homes, Contour Property Services and S4B. Assist with tenancy sign-ups, informing customers of required payment in advance and their responsibility for ongoing payments. Where applicable, provide basic welfare benefit advice and liaise with local HB/DWP services when required. Ensure customers and former customers are contacted via various methods at the appropriate times to secure payments and maintain high income collection; using technology effectively to make sure we're having the right conversation with the right customers at the right time. Take accountability for handling income related inbound and outbound customer interaction via various channels, working collaboratively with the Customer Services Team Play a key role in the achievement of the team KPI's by taking ownership for your own personal performance to achieve targets. Working proactively with colleagues to achieve high levels of performance and seek out opportunities for efficiencies. Take responsibility for administrative income related tasks. Legal Action Ensure action taken complies with pre-action protocols and Equality Act requirements prior to hand off to the Customer Accounts Specialist where applicable. Welfare Benefits Provide accurate advice and assistance to maximise income for customers. Refer customers to internal and external agencies as appropriate. Collaborative Working Work effectively with internal service areas to deliver a holistic package of housing related services to customers and maintain high income collection. Work with external agencies to achieve the best outcome for the customer and the business. Customer Service Deliver excellent customer service to our customers on a consistent basis; offering a bespoke tailored service to ensure high levels of satisfaction and outcomes, whilst adhering to the Customer Charter and delivering the quality of service set out in the Onward Style Guide. Skills/Experience Essential: •Willingness to develop knowledge and awareness of related housing regulations/ law. •Ability to take an assertive yet supportive approach to negotiate successful outcomes for Onward, Contour Property Services, S4B and their customers. •Demonstrates high levels of motivation and resilience combined with enthusiasm, commitment and a curious, inquisitive approach to challenge and seek continuous improvement. •Experience of delivering high levels of Customer Service. •Experience of liaising with external partners. •Ability to adapt to change to improve performance. •Competent user of technology with an understanding of its role in communication and driving business success. •Good understanding of the social, economic, and political context in the neighbourhoods in which we operate. •Excellent written and oral communications skills, conveying information in a suitable and relevant way. •IT skills - Microsoft office to Intermediate level. Essential Qualifications • Educated to GCSE standard or equivalent qualification/ experience. Desirable: • Relevant professional qualification e.g., CIH. • GCSE English and Mathematics at Grade C or 4 and above About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
We are seeking an experienced Electrical Technician to join our Sewage Treatment Works team in Cassington. As the successful candidate, you will be using your electrical knowledge as well as your experience to inspect, maintain, fault diagnose, test, install, modify or repair as appropriate, mechanical plant and associated electrical equipment, in a safe efficient timely and effective manner with minimum supervision allowing us to ensure that all of our sites remain operational for the benefit of our customers. This is an excellent opportunity to make a real difference to Thames Water's environmental impact, and you will be actively helping to reduce pollution from our sites. What you'll be doing as the Electrical Technician . Ensuring the health, safety and wellbeing of yourself, colleagues, contractors, and visitors by always displaying the correct behaviours, complying with the Health and Safety at work regulations and Thames Water's Health and Safety guidelines. Undertaking both reactive and planned maintenance, responding to alarms and fault finding to identify issues, fix these or escalate, planned maintenance of plant and equipment on a daily basis, installing new plant and equipment as required in line with current Standards and Regulations. Record work and asset information to improve business performance along with identifying possible future risks and recommending changes in the course of your day-to-day work and to raise these for resolution as required. Provide specialist technical advice where appropriate with up-to-date technical knowledge along with coaching, training and developing staff under your supervision, including the apprenticeship programme. Delivering excellent customer experience and positively contribute to overall customer satisfaction. Interacting with all of our customers (internal & external) in a timely, professional, efficient, respectful and polite manner. Base Location: Cassington STW, Yarnton Road, Cassington, Witney, OX29 4EB. Working pattern: 38 hours per week, Monday - Friday, 7:30 am -3:36pm plus Standby rota payments & Overtime opportunities can increase the earning potential by up to a further £8,000-£10,000 per annum upon completion of essential company training. All PPE, Tools plus the provision of a Van when on duty and on call. What you should bring to the role To thrive in this role, the essential criteria you'll need is: You should be a time-served apprentice with significant experience in mechanical / electrical systems or with NVQ or C&G level 3 in electrical engineering. 18th Edition preferred but training can be given. A problem solver, able to identify potential issues and implement solutions, or escalating if required. An excellent communicator, providing technical expertise to Internal and External staff and contractors. Resilient, adapting to the pressures of work and working in a constantly changing environment. Ability to work with minimum supervision, under own initiative to design and standards. Knowledge and awareness of Health and Safety issues relevant to the industry. Team player who can work in many different teams showing respect for others, providing helpful feedback and supporting the development of others. Full UK driving licence. What's in it for you? Offering a salary up to £42,000 per annum depending on skills and experience plus Standby rota payments & Overtime opportunities can increase the earning potential by up to a further £8,000-£10,000 per annum upon completion of essential company training Annual Leave: 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Generous Pension Scheme through AON. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Aug 11, 2026
Full time
We are seeking an experienced Electrical Technician to join our Sewage Treatment Works team in Cassington. As the successful candidate, you will be using your electrical knowledge as well as your experience to inspect, maintain, fault diagnose, test, install, modify or repair as appropriate, mechanical plant and associated electrical equipment, in a safe efficient timely and effective manner with minimum supervision allowing us to ensure that all of our sites remain operational for the benefit of our customers. This is an excellent opportunity to make a real difference to Thames Water's environmental impact, and you will be actively helping to reduce pollution from our sites. What you'll be doing as the Electrical Technician . Ensuring the health, safety and wellbeing of yourself, colleagues, contractors, and visitors by always displaying the correct behaviours, complying with the Health and Safety at work regulations and Thames Water's Health and Safety guidelines. Undertaking both reactive and planned maintenance, responding to alarms and fault finding to identify issues, fix these or escalate, planned maintenance of plant and equipment on a daily basis, installing new plant and equipment as required in line with current Standards and Regulations. Record work and asset information to improve business performance along with identifying possible future risks and recommending changes in the course of your day-to-day work and to raise these for resolution as required. Provide specialist technical advice where appropriate with up-to-date technical knowledge along with coaching, training and developing staff under your supervision, including the apprenticeship programme. Delivering excellent customer experience and positively contribute to overall customer satisfaction. Interacting with all of our customers (internal & external) in a timely, professional, efficient, respectful and polite manner. Base Location: Cassington STW, Yarnton Road, Cassington, Witney, OX29 4EB. Working pattern: 38 hours per week, Monday - Friday, 7:30 am -3:36pm plus Standby rota payments & Overtime opportunities can increase the earning potential by up to a further £8,000-£10,000 per annum upon completion of essential company training. All PPE, Tools plus the provision of a Van when on duty and on call. What you should bring to the role To thrive in this role, the essential criteria you'll need is: You should be a time-served apprentice with significant experience in mechanical / electrical systems or with NVQ or C&G level 3 in electrical engineering. 18th Edition preferred but training can be given. A problem solver, able to identify potential issues and implement solutions, or escalating if required. An excellent communicator, providing technical expertise to Internal and External staff and contractors. Resilient, adapting to the pressures of work and working in a constantly changing environment. Ability to work with minimum supervision, under own initiative to design and standards. Knowledge and awareness of Health and Safety issues relevant to the industry. Team player who can work in many different teams showing respect for others, providing helpful feedback and supporting the development of others. Full UK driving licence. What's in it for you? Offering a salary up to £42,000 per annum depending on skills and experience plus Standby rota payments & Overtime opportunities can increase the earning potential by up to a further £8,000-£10,000 per annum upon completion of essential company training Annual Leave: 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Generous Pension Scheme through AON. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Are you ready to make a real difference in your community? Cheltenham Borough Council has an exciting Estate Operative opportunity! Location: Central Depot, GL51 9JZ Salary: 25,583- 25,989 per annum Job Type: Full Time, Permanent Hours: 37 hours per week Closing Date: 24th August Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Estate Operative - The Role: As an Estate Operative, you will deliver essential cleaning and maintenance services across our managed properties. You will clean communal areas in flats and houses, remove fly-tipped waste, and work alongside other council teams to maintain safe and clean spaces for residents. Working under the direction of the Estate Services Team Leader, you will use specialist equipment and digital systems to complete your duties to an agreed standard. Estate Operative - Key Responsibilities: - Carry out regular cleaning of communal areas, carpets, food waste bins and windows using appropriate equipment and machinery - Collect and safely dispose of fly-tipped waste and remove items from communal areas that pose fire risks, in accordance with legislation - Record job details, evidence and work completed using a PDA system, including photographs where required - Report health and safety concerns and defects with vehicles, plant and materials to your supervisor Estate Operative - You: - Hold a current full driving licence and have experience with manual handling - Have the ability to safely use cleaning equipment, handle sharps, and work unsupervised - Can communicate courteously with customers, colleagues and management, and work effectively as part of a team - Possess a working knowledge of Health and Safety Regulations and the ability to recognise safeguarding concerns - Are willing to work both indoors and outdoors in all weather conditions - Relevant NVQ qualification and previous cleaning experience is desirable Benefits: - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS) - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays) - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours - A comprehensive programme of learning and development - Two days (pro rata) paid time off for volunteering - Enhanced maternity and paternity schemes - Access to free counselling services - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan - A cycle to work scheme - Low-cost town centre parking - A commitment to employee wellbeing To submit your application for this exciting Estate Operative opportunity, click Apply today!
Aug 11, 2026
Full time
Are you ready to make a real difference in your community? Cheltenham Borough Council has an exciting Estate Operative opportunity! Location: Central Depot, GL51 9JZ Salary: 25,583- 25,989 per annum Job Type: Full Time, Permanent Hours: 37 hours per week Closing Date: 24th August Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Estate Operative - The Role: As an Estate Operative, you will deliver essential cleaning and maintenance services across our managed properties. You will clean communal areas in flats and houses, remove fly-tipped waste, and work alongside other council teams to maintain safe and clean spaces for residents. Working under the direction of the Estate Services Team Leader, you will use specialist equipment and digital systems to complete your duties to an agreed standard. Estate Operative - Key Responsibilities: - Carry out regular cleaning of communal areas, carpets, food waste bins and windows using appropriate equipment and machinery - Collect and safely dispose of fly-tipped waste and remove items from communal areas that pose fire risks, in accordance with legislation - Record job details, evidence and work completed using a PDA system, including photographs where required - Report health and safety concerns and defects with vehicles, plant and materials to your supervisor Estate Operative - You: - Hold a current full driving licence and have experience with manual handling - Have the ability to safely use cleaning equipment, handle sharps, and work unsupervised - Can communicate courteously with customers, colleagues and management, and work effectively as part of a team - Possess a working knowledge of Health and Safety Regulations and the ability to recognise safeguarding concerns - Are willing to work both indoors and outdoors in all weather conditions - Relevant NVQ qualification and previous cleaning experience is desirable Benefits: - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS) - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays) - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours - A comprehensive programme of learning and development - Two days (pro rata) paid time off for volunteering - Enhanced maternity and paternity schemes - Access to free counselling services - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan - A cycle to work scheme - Low-cost town centre parking - A commitment to employee wellbeing To submit your application for this exciting Estate Operative opportunity, click Apply today!
Social Housing Complaints Officer Remote working 8 week contract (potential for further extension) 37.5 hours per week £16.41 per hour plus holiday or £21.35 per hour Umbrella As a Housing Complaints Officer you will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders. You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders You must have previous experience of dealing with Social Housing Complaints for this role For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on (phone number removed)
Aug 11, 2026
Contractor
Social Housing Complaints Officer Remote working 8 week contract (potential for further extension) 37.5 hours per week £16.41 per hour plus holiday or £21.35 per hour Umbrella As a Housing Complaints Officer you will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders. You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders You must have previous experience of dealing with Social Housing Complaints for this role For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on (phone number removed)
Customer Service Advisor -£12.71 per hour plus uncapped bonus -35 Hours per week Monday to Sunday 6am-2am (full flexibility required to work early, afternoon and late shifts) Ongoing Temporary Position Office based At our iconic Media City Headquarters Training Provided 2 weeks Monday to Friday training Be the difference when it matters most When someone breaks down, it s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That s where you come in: As a Resolution Specialist, you ll be the calm, capable voice who takes control in that moment. You ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence. What you ll be doing •Taking ownership of breakdown calls, working quickly to understand the customer s situation and any vulnerabilities •Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel •Managing the situation end-to-end, from the first call through to resolution •Keeping members informed with clear, proactive updates so they always know what s happening What we re looking for •Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential) •The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations •Strong problem-solving skills and sound judgement under pressure •Confidence using multiple systems and handling information accurately •A proactive mindset - you take ownership and see things through
Aug 11, 2026
Seasonal
Customer Service Advisor -£12.71 per hour plus uncapped bonus -35 Hours per week Monday to Sunday 6am-2am (full flexibility required to work early, afternoon and late shifts) Ongoing Temporary Position Office based At our iconic Media City Headquarters Training Provided 2 weeks Monday to Friday training Be the difference when it matters most When someone breaks down, it s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That s where you come in: As a Resolution Specialist, you ll be the calm, capable voice who takes control in that moment. You ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence. What you ll be doing •Taking ownership of breakdown calls, working quickly to understand the customer s situation and any vulnerabilities •Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel •Managing the situation end-to-end, from the first call through to resolution •Keeping members informed with clear, proactive updates so they always know what s happening What we re looking for •Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential) •The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations •Strong problem-solving skills and sound judgement under pressure •Confidence using multiple systems and handling information accurately •A proactive mindset - you take ownership and see things through
JOB DESCRIPTION We have a new opportunity for a Tenancy Fraud Manager to join our team in London on a full-time, permanent basis. Reporting into the Head of Safe Neighbourhoods & Support, you will lead the development and delivery of our tenancy fraud function, driving a proactive and intelligence-led approach to identifying, preventing and investigating tenancy fraud across the tenancy lifecycle. Working closely with teams across allocations, tenancy management, customer services and legal, you will lead complex investigations, oversee fraud cases through to enforcement action and help ensure homes are occupied by those entitled to them. You will establish and maintain robust fraud processes, governance frameworks and quality standards, taking ownership of case management oversight and ensuring investigations are conducted consistently and effectively. Using data from multiple sources, including fraud intelligence and verification tools you will analyse trends, undertake risk assessments, produce detailed reports and provide insights and recommendations to support strategic decision-making at senior leadership level. As this role requires regular travel across our operating areas to conduct investigations, build stakeholder relationships and attend meetings, you will need to hold a full UK driving licence and have access to your own vehicle. You will also be able to demonstrate the following essential criteria: • Experience of conducting or overseeing investigations to evidential / legal standards. • Proven experience leading tenancy fraud, housing fraud or financial crime investigations • Strong knowledge of tenancy fraud typologies • Excellent customer service delivery, demonstrating good communication and interpersonal skills. • Proven problem-solving and decision-making skills. • Resilient and able to deal with challenging situations and deliver sustainable outcomes. • Strong analytical capability using data and intelligence to identify fraud patterns • Experience working with National Fraud Initiative, data matching tools and CRM systems. Essential qualifications required: • Educated to Level 6 (Degree or equivalent) or higher. • Level 4 CIH • Qualified or willing to work towards, Accredited Counter Fraud Specialist (ACFS) If you would like to be part of our team, we would really like to hear from you. Create your application today by uploading your CV and cover letter, detailing how you meet the essential criteria. TGPCVL
Aug 11, 2026
Full time
JOB DESCRIPTION We have a new opportunity for a Tenancy Fraud Manager to join our team in London on a full-time, permanent basis. Reporting into the Head of Safe Neighbourhoods & Support, you will lead the development and delivery of our tenancy fraud function, driving a proactive and intelligence-led approach to identifying, preventing and investigating tenancy fraud across the tenancy lifecycle. Working closely with teams across allocations, tenancy management, customer services and legal, you will lead complex investigations, oversee fraud cases through to enforcement action and help ensure homes are occupied by those entitled to them. You will establish and maintain robust fraud processes, governance frameworks and quality standards, taking ownership of case management oversight and ensuring investigations are conducted consistently and effectively. Using data from multiple sources, including fraud intelligence and verification tools you will analyse trends, undertake risk assessments, produce detailed reports and provide insights and recommendations to support strategic decision-making at senior leadership level. As this role requires regular travel across our operating areas to conduct investigations, build stakeholder relationships and attend meetings, you will need to hold a full UK driving licence and have access to your own vehicle. You will also be able to demonstrate the following essential criteria: • Experience of conducting or overseeing investigations to evidential / legal standards. • Proven experience leading tenancy fraud, housing fraud or financial crime investigations • Strong knowledge of tenancy fraud typologies • Excellent customer service delivery, demonstrating good communication and interpersonal skills. • Proven problem-solving and decision-making skills. • Resilient and able to deal with challenging situations and deliver sustainable outcomes. • Strong analytical capability using data and intelligence to identify fraud patterns • Experience working with National Fraud Initiative, data matching tools and CRM systems. Essential qualifications required: • Educated to Level 6 (Degree or equivalent) or higher. • Level 4 CIH • Qualified or willing to work towards, Accredited Counter Fraud Specialist (ACFS) If you would like to be part of our team, we would really like to hear from you. Create your application today by uploading your CV and cover letter, detailing how you meet the essential criteria. TGPCVL
At Cappagh Browne, we understand that successful projects are about more than delivering infrastructure, they're about supporting the communities we serve. We're looking for a proactive and customer-focused Customer Representative & Liaison Officer to act as the key link between our operational teams, clients, and customers, ensuring clear communication, positive customer experiences, and effective resolution of enquiries throughout the lifecycle of our works. In this role, you will engage directly with residents and businesses affected by civils and utility projects, providing timely information about upcoming works, managing customer enquiries and complaints, obtaining customer consents where required, and keeping customers informed throughout their journey. You'll build strong relationships within local communities, attend stakeholder and community meetings, work closely with operational teams to ensure accurate information is shared, and maintain detailed records of all customer interactions. You will also support site audits and customer communications to help deliver a safe, compliant, and customer-centric service. About CBUL: Cappagh Browne Utilities Ltd is a special purpose joint venture established to deliver wastewater network maintenance and repair services for Southern Water across the South of England. We focus on keeping sewer networks operating efficiently through planned maintenance, emergency response and rehabilitation works. Our capability is underpinned by a substantial fleet of specialist vehicles including vacuum tankers, jetting units and CCTV survey equipment, supported by advanced technology for rapid diagnostics and effective solutions. With a reputation for safety, reliability and technical expertise, Cappagh Browne plays a critical role in protecting communities and maintaining essential infrastructure. What We're Looking For We're keen to hear from candidates who can demonstrate: Experience in a customer service, customer relations, complaints handling, resident liaison, or community engagement role. Excellent communication and interpersonal skills, with the ability to explain technical information in a clear and simple way. Strong problem-solving abilities and confidence handling sensitive or challenging customer conversations. Experience using CRM or case management systems and maintaining accurate records. Good organisational skills, with the ability to manage multiple tasks and work independently. A professional, empathetic, and customer-focused approach. Strong IT skills, including experience with email, databases, and customer management systems. A full valid UK driving licence. This is an opportunity to play a vital role in shaping positive customer experiences and building trust within the communities we serve. If you're passionate about helping people, enjoy working in a varied and rewarding environment, and want to make a genuine difference every day, we'd love to hear from you. Please note that we drug and alcohol test all new starters as part of their induction, whilst also carrying out a DBS check. Engineering with purpose
Aug 11, 2026
Full time
At Cappagh Browne, we understand that successful projects are about more than delivering infrastructure, they're about supporting the communities we serve. We're looking for a proactive and customer-focused Customer Representative & Liaison Officer to act as the key link between our operational teams, clients, and customers, ensuring clear communication, positive customer experiences, and effective resolution of enquiries throughout the lifecycle of our works. In this role, you will engage directly with residents and businesses affected by civils and utility projects, providing timely information about upcoming works, managing customer enquiries and complaints, obtaining customer consents where required, and keeping customers informed throughout their journey. You'll build strong relationships within local communities, attend stakeholder and community meetings, work closely with operational teams to ensure accurate information is shared, and maintain detailed records of all customer interactions. You will also support site audits and customer communications to help deliver a safe, compliant, and customer-centric service. About CBUL: Cappagh Browne Utilities Ltd is a special purpose joint venture established to deliver wastewater network maintenance and repair services for Southern Water across the South of England. We focus on keeping sewer networks operating efficiently through planned maintenance, emergency response and rehabilitation works. Our capability is underpinned by a substantial fleet of specialist vehicles including vacuum tankers, jetting units and CCTV survey equipment, supported by advanced technology for rapid diagnostics and effective solutions. With a reputation for safety, reliability and technical expertise, Cappagh Browne plays a critical role in protecting communities and maintaining essential infrastructure. What We're Looking For We're keen to hear from candidates who can demonstrate: Experience in a customer service, customer relations, complaints handling, resident liaison, or community engagement role. Excellent communication and interpersonal skills, with the ability to explain technical information in a clear and simple way. Strong problem-solving abilities and confidence handling sensitive or challenging customer conversations. Experience using CRM or case management systems and maintaining accurate records. Good organisational skills, with the ability to manage multiple tasks and work independently. A professional, empathetic, and customer-focused approach. Strong IT skills, including experience with email, databases, and customer management systems. A full valid UK driving licence. This is an opportunity to play a vital role in shaping positive customer experiences and building trust within the communities we serve. If you're passionate about helping people, enjoy working in a varied and rewarding environment, and want to make a genuine difference every day, we'd love to hear from you. Please note that we drug and alcohol test all new starters as part of their induction, whilst also carrying out a DBS check. Engineering with purpose
Our client is a well-established provider of specialist drainage and support services, delivering high-quality solutions to commercial, industrial, and domestic clients across the UK. Due to continued growth, our client is looking for an ambitious and driven Business Development Manager to join their welcoming and highly skilled team. This is an exciting opportunity for a motivated sales professional who thrives on building relationships, winning new business, and contributing to the continued success of a growing organisation. The Role As the Business Development Manager, you will play a key role in driving sustainable business growth by identifying new opportunities, developing long-term client relationships, and expanding the company's customer base. This is a proactive, field-based role where you'll be responsible for developing new business opportunities while managing and growing key client accounts. Working closely with the senior management team, you'll help strengthen the company's presence within the Facilities Management sector and beyond. Key Responsibilities Generate new business opportunities through networking, prospecting, and relationship building. Develop and maintain strong relationships with new and existing clients. Identify opportunities to grow existing accounts and maximise revenue. Prepare and present tailored proposals and quotations. Manage your sales pipeline and provide accurate sales forecasts using CRM systems. Attend client meetings, networking events, and industry exhibitions. Work closely with operational teams to ensure an outstanding customer experience. Monitor market trends and competitor activity to identify new opportunities. About You We're looking for a confident, commercially driven sales professional who enjoys developing long-term partnerships and delivering results. To be successful in this role, you'll have: Essential: Experience selling into the Facilities Management sector. A strong track record of generating new business and achieving sales targets. Excellent communication, negotiation, and presentation skills. Strong organisational skills with the ability to manage your own workload effectively. A proactive, self-motivated approach with a passion for developing new business. A full UK driving licence. The ability to commute to Ongar, Essex. Experience within drainage, specialist services, engineering, construction, or a related industry would be advantageous but is not essential. If you're an experienced Business Development Manager with a successful background in selling into the Facilities Management sector and are looking for your next challenge, we'd love to hear from you.
Aug 11, 2026
Full time
Our client is a well-established provider of specialist drainage and support services, delivering high-quality solutions to commercial, industrial, and domestic clients across the UK. Due to continued growth, our client is looking for an ambitious and driven Business Development Manager to join their welcoming and highly skilled team. This is an exciting opportunity for a motivated sales professional who thrives on building relationships, winning new business, and contributing to the continued success of a growing organisation. The Role As the Business Development Manager, you will play a key role in driving sustainable business growth by identifying new opportunities, developing long-term client relationships, and expanding the company's customer base. This is a proactive, field-based role where you'll be responsible for developing new business opportunities while managing and growing key client accounts. Working closely with the senior management team, you'll help strengthen the company's presence within the Facilities Management sector and beyond. Key Responsibilities Generate new business opportunities through networking, prospecting, and relationship building. Develop and maintain strong relationships with new and existing clients. Identify opportunities to grow existing accounts and maximise revenue. Prepare and present tailored proposals and quotations. Manage your sales pipeline and provide accurate sales forecasts using CRM systems. Attend client meetings, networking events, and industry exhibitions. Work closely with operational teams to ensure an outstanding customer experience. Monitor market trends and competitor activity to identify new opportunities. About You We're looking for a confident, commercially driven sales professional who enjoys developing long-term partnerships and delivering results. To be successful in this role, you'll have: Essential: Experience selling into the Facilities Management sector. A strong track record of generating new business and achieving sales targets. Excellent communication, negotiation, and presentation skills. Strong organisational skills with the ability to manage your own workload effectively. A proactive, self-motivated approach with a passion for developing new business. A full UK driving licence. The ability to commute to Ongar, Essex. Experience within drainage, specialist services, engineering, construction, or a related industry would be advantageous but is not essential. If you're an experienced Business Development Manager with a successful background in selling into the Facilities Management sector and are looking for your next challenge, we'd love to hear from you.
Head of Portfolio Management London/Nottingham Head of Portfolio Management and Project Delivery is a key role within the Technology Leadership Team, with oversight of the Technology contribution to MTVH 2030 strategic programmes, ensuring alignment of change, strategy, governance, communication and successful delivery across the Technology Directorate. Overall responsibilities: You will lead and be accountable for supporting delivery of the Technology strategy on behalf of the Group CIO, working with Heads of Service to bring together Technology roadmaps, priorities and plans that support MTVH's Business Goals and Outcomes. You will be responsible for managing and leading the Technology portfolio &delivery function, ensuring that demand, investment, delivery, risks, dependencies, benefits and performance are visible, understood and governed through appropriate reporting and decision-making forums. You will provide leadership and oversight of Architecture and Information Security, ensuring that enterprise architecture, solution design, cyber security, information security, risk and compliance considerations are embedded into Technology planning, delivery and governance. You will be accountable for the development and operation of effective IT governance, IT performance reporting, audit and compliance oversight, ensuring Technology operates within agreed standards, policies, controls and assurance requirements. Through a business partnering mode, you will work with senior stakeholders to support enterprise transformation and change management, ensuring Technology activity is aligned to business priorities, MTVH 2030 strategic programmes, affordability, capacity and agreed outcomes. You will provide dotted line leadership to Finance, HR and Procurement business partners supporting the Technology Directorate, ensuring financial planning, workforce planning, talent development, procurement activity and supplier management are aligned to the Technology strategy and portfolio. Key Responsibilities: Management and delivery of the Technology portfolio, ensuring alignment to corporate plans, MTVH 2030 strategic programmes and the Technology strategy, across transformational change and BAU activity. Management and development of a robust portfolio, strategy planning and reporting rhythm, ensuring priorities, dependencies, risks, costs, benefits and outcomes are clearly governed and reported. Management and oversight of the Technology roadmap, working with Heads of Service to bring together plans across infrastructure, applications, digital, data, service improvement, architecture, information security and business change. Management and oversight of Technology demand & delivery management, ensuring projects and change are assessed against business value, strategic alignment, architecture, information security, capacity, cost and risk. Ensure appropriate architecture and information security governance is in place across Technology planning, delivery and operations, aligned to wider IT governance, audit and compliance requirements. ITIL Service Portfolio Management; ensuring the Technology service portfolio has the right mix of services to meet business outcomes at the right level of investment, risk and performance. Management of IT performance, controls, assurance, reporting and escalation across Technology, ensuring activity is co-ordinated and delivered to agreed timescales, budgets, standards and outcomes. Support enterprise transformation, change management and Technology communications, ensuring Technology priorities, performance, risks and achievements are clearly understood across MTVH. Central budget management and reporting, working with Finance business partners to support planning, forecasting, investment tracking, business cases and value for money reporting. Work with HR and Procurement business partners to support workforce planning, talent development, capability planning, succession planning, supplier management, sourcing, contract management, supplier performance and renewals. Skills/Experience: Programme/portfolio management qualification or equivalent experience, accompanied by successful strategic portfolio management and effective benefits realisation. Detailed knowledge and experience of portfolio management methodologies, including demand management, prioritisation, investment governance, risk management and dependency mapping. Technology strategy and roadmap planning experience, with the ability to align Technology priorities to corporate plans, strategic programmes and business outcomes. Strong understanding of IT governance, IT performance, audit and compliance, including controls, assurance, reporting and escalation. Working knowledge of ITIL and detailed experience in service management, including service portfolio management, change management and operational governance. Good knowledge of budgeting, resource allocation, financial planning and workforce. Experience of strategic supplier and vendor management activities. Working experience of Agile, Scrum, DevOps and ServiceNow or equivalent. Strong leadership and matrix management skills with experience of working with professional input and teams across organisational boundaries. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Aug 11, 2026
Seasonal
Head of Portfolio Management London/Nottingham Head of Portfolio Management and Project Delivery is a key role within the Technology Leadership Team, with oversight of the Technology contribution to MTVH 2030 strategic programmes, ensuring alignment of change, strategy, governance, communication and successful delivery across the Technology Directorate. Overall responsibilities: You will lead and be accountable for supporting delivery of the Technology strategy on behalf of the Group CIO, working with Heads of Service to bring together Technology roadmaps, priorities and plans that support MTVH's Business Goals and Outcomes. You will be responsible for managing and leading the Technology portfolio &delivery function, ensuring that demand, investment, delivery, risks, dependencies, benefits and performance are visible, understood and governed through appropriate reporting and decision-making forums. You will provide leadership and oversight of Architecture and Information Security, ensuring that enterprise architecture, solution design, cyber security, information security, risk and compliance considerations are embedded into Technology planning, delivery and governance. You will be accountable for the development and operation of effective IT governance, IT performance reporting, audit and compliance oversight, ensuring Technology operates within agreed standards, policies, controls and assurance requirements. Through a business partnering mode, you will work with senior stakeholders to support enterprise transformation and change management, ensuring Technology activity is aligned to business priorities, MTVH 2030 strategic programmes, affordability, capacity and agreed outcomes. You will provide dotted line leadership to Finance, HR and Procurement business partners supporting the Technology Directorate, ensuring financial planning, workforce planning, talent development, procurement activity and supplier management are aligned to the Technology strategy and portfolio. Key Responsibilities: Management and delivery of the Technology portfolio, ensuring alignment to corporate plans, MTVH 2030 strategic programmes and the Technology strategy, across transformational change and BAU activity. Management and development of a robust portfolio, strategy planning and reporting rhythm, ensuring priorities, dependencies, risks, costs, benefits and outcomes are clearly governed and reported. Management and oversight of the Technology roadmap, working with Heads of Service to bring together plans across infrastructure, applications, digital, data, service improvement, architecture, information security and business change. Management and oversight of Technology demand & delivery management, ensuring projects and change are assessed against business value, strategic alignment, architecture, information security, capacity, cost and risk. Ensure appropriate architecture and information security governance is in place across Technology planning, delivery and operations, aligned to wider IT governance, audit and compliance requirements. ITIL Service Portfolio Management; ensuring the Technology service portfolio has the right mix of services to meet business outcomes at the right level of investment, risk and performance. Management of IT performance, controls, assurance, reporting and escalation across Technology, ensuring activity is co-ordinated and delivered to agreed timescales, budgets, standards and outcomes. Support enterprise transformation, change management and Technology communications, ensuring Technology priorities, performance, risks and achievements are clearly understood across MTVH. Central budget management and reporting, working with Finance business partners to support planning, forecasting, investment tracking, business cases and value for money reporting. Work with HR and Procurement business partners to support workforce planning, talent development, capability planning, succession planning, supplier management, sourcing, contract management, supplier performance and renewals. Skills/Experience: Programme/portfolio management qualification or equivalent experience, accompanied by successful strategic portfolio management and effective benefits realisation. Detailed knowledge and experience of portfolio management methodologies, including demand management, prioritisation, investment governance, risk management and dependency mapping. Technology strategy and roadmap planning experience, with the ability to align Technology priorities to corporate plans, strategic programmes and business outcomes. Strong understanding of IT governance, IT performance, audit and compliance, including controls, assurance, reporting and escalation. Working knowledge of ITIL and detailed experience in service management, including service portfolio management, change management and operational governance. Good knowledge of budgeting, resource allocation, financial planning and workforce. Experience of strategic supplier and vendor management activities. Working experience of Agile, Scrum, DevOps and ServiceNow or equivalent. Strong leadership and matrix management skills with experience of working with professional input and teams across organisational boundaries. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Your new company Working for a long-established family business specialising in building projects and funeral services throughout Dartmouth and the surrounding area. 35 Hour Week comprising of the following: Monday 8.30am - 5.00pm Tuesday to Thursday 9.00am - 5.00pm. Friday 9.00am - 4.30pm Salary between 28k - 30k depending on experience. We are seeking an organised and proactive Office Manager to oversee the day-to-day administration and financial operations of the business. This is a varied and rewarding role that combines finance, office management, customer service, payroll and business support responsibilities.The successful candidate will play a key role in ensuring the smooth running of the office, maintaining accurate financial records, supporting the Managing Director and providing an outstanding experience for customers, suppliers and colleagues. Please note the below: The holiday year runs from 01st January to 31st December. A standard 22 days plus Bank Holidays are applicable. (30 days total) 4 days should be kept for the Easter Break. 7 days should be retained for the Christmas shut down. So, 11 days are available by request. Your new role Office & Business Operations Manage day-to-day office administration and reception activities. Serve as a key point of contact for customers, suppliers and business partners. Coordinate diaries, appointments and meetings. Manage incoming calls, emails and correspondence. Maintain efficient filing, record-keeping and office systems. Order and manage office supplies and equipment. Ensure office facilities remain organised, safe and well-maintained. Support business compliance activities and record management. Chase overdue accounts by telephone/email/ letter. HR & Employee Administration Maintain employee records and HR documentation. Support holiday, sickness and statutory pay administration. Assist with onboarding and general employee administration. Ensure HR records remain accurate and confidential. Executive & Customer Support Provide administrative support to the Managing Director. Prepare quotations, correspondence and business documentation. Coordinate funeral administration and customer communications where required. Support marketing and advertising activities. Assist with special projects and other business initiatives. Finance & Accounts Manage sales and purchase ledgers using Sage. Prepare customer invoices and sales accounts. Process supplier payments and maintain payment schedules. Complete VAT returns and banking reconciliations. Maintain petty cash records. Process weekly payroll and associated PAYE and NIC reconciliations. Manage subcontractor payment records and tax documentation. Monitor outstanding accounts and undertake credit control activities. Provide cost information and support project costing processes. What you'll need to succeed Strong Microsoft Office skills. Excellent organisational and time-management abilities. High level of accuracy and attention to detail. Strong written and verbal communication skills. Ability to manage confidential information with discretion. Self-motivated with a proactive and flexible approach. Previous experience in accounts, office management or business administration. Working knowledge of Sage or equivalent accounting software. AAT level 3 would be advantageous. Personal Qualities Professional and approachable. Trustworthy and dependable. Positive and customer-focused. Able to prioritise workloads and work independently. Collaborative team player with strong interpersonal skills. Smart and professional appearance What you'll get in return Lovely family run work environment. Good working hours. Pension contribution 30 days holiday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 11, 2026
Full time
Your new company Working for a long-established family business specialising in building projects and funeral services throughout Dartmouth and the surrounding area. 35 Hour Week comprising of the following: Monday 8.30am - 5.00pm Tuesday to Thursday 9.00am - 5.00pm. Friday 9.00am - 4.30pm Salary between 28k - 30k depending on experience. We are seeking an organised and proactive Office Manager to oversee the day-to-day administration and financial operations of the business. This is a varied and rewarding role that combines finance, office management, customer service, payroll and business support responsibilities.The successful candidate will play a key role in ensuring the smooth running of the office, maintaining accurate financial records, supporting the Managing Director and providing an outstanding experience for customers, suppliers and colleagues. Please note the below: The holiday year runs from 01st January to 31st December. A standard 22 days plus Bank Holidays are applicable. (30 days total) 4 days should be kept for the Easter Break. 7 days should be retained for the Christmas shut down. So, 11 days are available by request. Your new role Office & Business Operations Manage day-to-day office administration and reception activities. Serve as a key point of contact for customers, suppliers and business partners. Coordinate diaries, appointments and meetings. Manage incoming calls, emails and correspondence. Maintain efficient filing, record-keeping and office systems. Order and manage office supplies and equipment. Ensure office facilities remain organised, safe and well-maintained. Support business compliance activities and record management. Chase overdue accounts by telephone/email/ letter. HR & Employee Administration Maintain employee records and HR documentation. Support holiday, sickness and statutory pay administration. Assist with onboarding and general employee administration. Ensure HR records remain accurate and confidential. Executive & Customer Support Provide administrative support to the Managing Director. Prepare quotations, correspondence and business documentation. Coordinate funeral administration and customer communications where required. Support marketing and advertising activities. Assist with special projects and other business initiatives. Finance & Accounts Manage sales and purchase ledgers using Sage. Prepare customer invoices and sales accounts. Process supplier payments and maintain payment schedules. Complete VAT returns and banking reconciliations. Maintain petty cash records. Process weekly payroll and associated PAYE and NIC reconciliations. Manage subcontractor payment records and tax documentation. Monitor outstanding accounts and undertake credit control activities. Provide cost information and support project costing processes. What you'll need to succeed Strong Microsoft Office skills. Excellent organisational and time-management abilities. High level of accuracy and attention to detail. Strong written and verbal communication skills. Ability to manage confidential information with discretion. Self-motivated with a proactive and flexible approach. Previous experience in accounts, office management or business administration. Working knowledge of Sage or equivalent accounting software. AAT level 3 would be advantageous. Personal Qualities Professional and approachable. Trustworthy and dependable. Positive and customer-focused. Able to prioritise workloads and work independently. Collaborative team player with strong interpersonal skills. Smart and professional appearance What you'll get in return Lovely family run work environment. Good working hours. Pension contribution 30 days holiday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Service Designer Lead Location: Crewe - Hybrid Working Rate: 36.49 per hour Hours: 37 hours per week Contract: Fixed-term contract until April 2027 Are you an experienced Service Designer with a passion for transforming public services? We're looking for a Service Designer Lead to join a major transformation programme, leading the design and delivery of innovative, user-centred services that improve outcomes for residents and staff. This is an exciting opportunity to work at a strategic level, influencing senior stakeholders, leading a multidisciplinary service design function, and driving complex organisational change. The Role As Service Designer Lead, you will: Lead the Council's service design function and establish best practice across the organisation. Manage and develop a team of Service Designers, providing coaching, direction and support. Lead complex service redesign and transformation programmes from discovery through to implementation. Work closely with senior leaders, Heads of Service and programme teams to identify opportunities for improvement. Use user research, data and evidence to develop innovative service solutions. Facilitate workshops and co-design activities with stakeholders. Develop service blueprints, customer journeys, operating models and service specifications. Produce business cases and recommendations supported by evidence, benefits and financial analysis. Ensure service designs are legally compliant, financially sustainable and focused on delivering better outcomes. About You We're looking for someone who has: Significant experience leading service design and transformation programmes. Experience managing or mentoring service design teams. A strong background in user-centred design within complex organisations. Experience working with multidisciplinary teams and senior stakeholders. Excellent workshop facilitation, communication and stakeholder engagement skills. Experience using service design methods such as journey mapping, service blueprinting, prototyping and iterative design. The ability to influence strategic decision-making and drive organisational change. Experience within local government or the wider public sector is highly desirable. A full UK driving licence and access to a vehicle are essential, as the role requires travel to Council sites and meetings across the Cheshire East borough. What's on Offer? 36.49 per hour 37 hours per week Hybrid working based from Crewe (CW1) Contract until April 2027 Opportunity to lead high-profile transformation projects that make a real difference to public services. Collaborative and supportive working environment. Chance to shape the future of service design across a large organisation. If you're an experienced Service Designer ready to lead transformational change and help deliver better services for communities, we'd love to hear from you. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Aug 11, 2026
Contractor
Service Designer Lead Location: Crewe - Hybrid Working Rate: 36.49 per hour Hours: 37 hours per week Contract: Fixed-term contract until April 2027 Are you an experienced Service Designer with a passion for transforming public services? We're looking for a Service Designer Lead to join a major transformation programme, leading the design and delivery of innovative, user-centred services that improve outcomes for residents and staff. This is an exciting opportunity to work at a strategic level, influencing senior stakeholders, leading a multidisciplinary service design function, and driving complex organisational change. The Role As Service Designer Lead, you will: Lead the Council's service design function and establish best practice across the organisation. Manage and develop a team of Service Designers, providing coaching, direction and support. Lead complex service redesign and transformation programmes from discovery through to implementation. Work closely with senior leaders, Heads of Service and programme teams to identify opportunities for improvement. Use user research, data and evidence to develop innovative service solutions. Facilitate workshops and co-design activities with stakeholders. Develop service blueprints, customer journeys, operating models and service specifications. Produce business cases and recommendations supported by evidence, benefits and financial analysis. Ensure service designs are legally compliant, financially sustainable and focused on delivering better outcomes. About You We're looking for someone who has: Significant experience leading service design and transformation programmes. Experience managing or mentoring service design teams. A strong background in user-centred design within complex organisations. Experience working with multidisciplinary teams and senior stakeholders. Excellent workshop facilitation, communication and stakeholder engagement skills. Experience using service design methods such as journey mapping, service blueprinting, prototyping and iterative design. The ability to influence strategic decision-making and drive organisational change. Experience within local government or the wider public sector is highly desirable. A full UK driving licence and access to a vehicle are essential, as the role requires travel to Council sites and meetings across the Cheshire East borough. What's on Offer? 36.49 per hour 37 hours per week Hybrid working based from Crewe (CW1) Contract until April 2027 Opportunity to lead high-profile transformation projects that make a real difference to public services. Collaborative and supportive working environment. Chance to shape the future of service design across a large organisation. If you're an experienced Service Designer ready to lead transformational change and help deliver better services for communities, we'd love to hear from you. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Salary: circa 35,000 per annum + benefits Working Pattern: Hybrid / Customer Sites / Halifax Office Your New Role We are working with a specialist provider of managed AV and Video Conferencing services, who are looking to add a Tier 2 AV Support Technician to their team. This is a great opportunity for an experienced AV or VC support professional who enjoys troubleshooting technical issues, working directly with customers and getting hands-on with a wide range of AV and collaboration technologies. The role offers a hybrid working pattern, with typically 2 to 3 days per week working from home and the remaining days split between customer sites and the Halifax office. The role is predominantly customer-facing, with regular visits to customer sites, primarily across London and the wider UK. Your Responsibilities Providing technical support via telephone, email, webchat, video calls, remote access tools and customer site visits Diagnosing and resolving AV and Video Conferencing faults Managing support tickets through to resolution and maintaining accurate documentation Troubleshooting collaboration spaces, meeting rooms, auditoriums and theatre AV systems Supporting technologies including Poly, Neat, Crestron, Cisco, Yealink, QSC and Extron Troubleshooting Microsoft Teams Rooms and Zoom Room environments Working with AV signal distribution, control systems, audio DSP and integrated meeting room technologies Escalating complex issues to senior engineers or the Service Desk Manager where appropriate Supporting and providing guidance to Tier 1 Support Technicians Carrying out preventative maintenance visits and morning room checks Attending technical handovers and supporting the onboarding of new managed service customers Arranging third-party technical support where required Taking ownership of high-priority and escalated support cases Maintaining service documentation and contributing to improvements across the support function About You We're looking for someone with a genuine AV background who is comfortable working in a technical support environment. You may currently be working as an AV Support Engineer, AV Engineer, AV Service Engineer, Video Conferencing Engineer, Collaboration Engineer or similar, ideally with experience supporting managed service customers. You'll Need Previous experience providing technical support within an AV, VC or IT environment Strong AV fundamentals and confident fault-finding abilities Experience supporting Video Conferencing and collaboration technologies Good knowledge of technologies such as Crestron, Extron, QSC, Poly, Neat, Yealink or Cisco Experience with Microsoft Teams Rooms and/or Zoom Rooms would be advantageous Strong analytical and problem-solving skills Excellent communication and customer service skills The ability to manage multiple support cases and prioritise effectively Good Microsoft Office skills The ability to understand technical drawings, cable schematics and solution specifications A willingness to travel to customer sites when required A full UK driving licence would be desirable Candidates based in Nottingham, Sheffield or within reasonable commuting distance of Halifax are particularly well placed for the role, although candidates further south may also be considered where the travel and office requirements work. If you're an AV professional who enjoys fault-finding, customer support and working across a broad range of AV and VC technologies, this could be a great next step.
Aug 11, 2026
Full time
Salary: circa 35,000 per annum + benefits Working Pattern: Hybrid / Customer Sites / Halifax Office Your New Role We are working with a specialist provider of managed AV and Video Conferencing services, who are looking to add a Tier 2 AV Support Technician to their team. This is a great opportunity for an experienced AV or VC support professional who enjoys troubleshooting technical issues, working directly with customers and getting hands-on with a wide range of AV and collaboration technologies. The role offers a hybrid working pattern, with typically 2 to 3 days per week working from home and the remaining days split between customer sites and the Halifax office. The role is predominantly customer-facing, with regular visits to customer sites, primarily across London and the wider UK. Your Responsibilities Providing technical support via telephone, email, webchat, video calls, remote access tools and customer site visits Diagnosing and resolving AV and Video Conferencing faults Managing support tickets through to resolution and maintaining accurate documentation Troubleshooting collaboration spaces, meeting rooms, auditoriums and theatre AV systems Supporting technologies including Poly, Neat, Crestron, Cisco, Yealink, QSC and Extron Troubleshooting Microsoft Teams Rooms and Zoom Room environments Working with AV signal distribution, control systems, audio DSP and integrated meeting room technologies Escalating complex issues to senior engineers or the Service Desk Manager where appropriate Supporting and providing guidance to Tier 1 Support Technicians Carrying out preventative maintenance visits and morning room checks Attending technical handovers and supporting the onboarding of new managed service customers Arranging third-party technical support where required Taking ownership of high-priority and escalated support cases Maintaining service documentation and contributing to improvements across the support function About You We're looking for someone with a genuine AV background who is comfortable working in a technical support environment. You may currently be working as an AV Support Engineer, AV Engineer, AV Service Engineer, Video Conferencing Engineer, Collaboration Engineer or similar, ideally with experience supporting managed service customers. You'll Need Previous experience providing technical support within an AV, VC or IT environment Strong AV fundamentals and confident fault-finding abilities Experience supporting Video Conferencing and collaboration technologies Good knowledge of technologies such as Crestron, Extron, QSC, Poly, Neat, Yealink or Cisco Experience with Microsoft Teams Rooms and/or Zoom Rooms would be advantageous Strong analytical and problem-solving skills Excellent communication and customer service skills The ability to manage multiple support cases and prioritise effectively Good Microsoft Office skills The ability to understand technical drawings, cable schematics and solution specifications A willingness to travel to customer sites when required A full UK driving licence would be desirable Candidates based in Nottingham, Sheffield or within reasonable commuting distance of Halifax are particularly well placed for the role, although candidates further south may also be considered where the travel and office requirements work. If you're an AV professional who enjoys fault-finding, customer support and working across a broad range of AV and VC technologies, this could be a great next step.
Van Driver - Home Deliveries LOCATION: Exeter RATE: £12.87 - £19.30 ph DURATION: Ongoing (TEMP2PERM) SHIFT PATTERN: Wednesday to Sunday - 6am starts START DATE: Available Immediately! The Role A fun and growing new team are looking to increase their driving fleet! Full time hours available. Apply now and let's talk in more details (easy & fast application process) but here is the basics: Job Description Salary: £12.87ph Overtime: £19.30ph (after 48h weekly) Working hours: 06:00am starts Wednesday to Sunday shift pattern Approximately 12-18 drops per shift Location: Exeter Duration: Temp to Perm (Full Time hours) Full 'on the job' Training supplied Requirements Full UK Driving License (no more than 6 points for speeding only) Aged 21 or older for insurance purposes Complete a theory and driving-based assessment Vehicle safety checks Complete multi drop home furnishing deliveries within the local area to customers' houses (Some heavy lifting involved - 2-person crew) Must be happy to work as Driver's Mate as well as Van Driver Good communication skills Excellent customer service Why Rapier? Because We Deliver! Rapier Employment has been established in the UK for over 35 years and is the UK's specialist supplier of transport and warehouse workforce solutions to leading third party logistics organisations. As an equal opportunities' employer, we pride ourselves on treating all employees fairly.
Aug 11, 2026
Full time
Van Driver - Home Deliveries LOCATION: Exeter RATE: £12.87 - £19.30 ph DURATION: Ongoing (TEMP2PERM) SHIFT PATTERN: Wednesday to Sunday - 6am starts START DATE: Available Immediately! The Role A fun and growing new team are looking to increase their driving fleet! Full time hours available. Apply now and let's talk in more details (easy & fast application process) but here is the basics: Job Description Salary: £12.87ph Overtime: £19.30ph (after 48h weekly) Working hours: 06:00am starts Wednesday to Sunday shift pattern Approximately 12-18 drops per shift Location: Exeter Duration: Temp to Perm (Full Time hours) Full 'on the job' Training supplied Requirements Full UK Driving License (no more than 6 points for speeding only) Aged 21 or older for insurance purposes Complete a theory and driving-based assessment Vehicle safety checks Complete multi drop home furnishing deliveries within the local area to customers' houses (Some heavy lifting involved - 2-person crew) Must be happy to work as Driver's Mate as well as Van Driver Good communication skills Excellent customer service Why Rapier? Because We Deliver! Rapier Employment has been established in the UK for over 35 years and is the UK's specialist supplier of transport and warehouse workforce solutions to leading third party logistics organisations. As an equal opportunities' employer, we pride ourselves on treating all employees fairly.
TPF Recruitment, Kent's leading accountancy practice recruitment agency is recruiting for an Accounts & Tax Client Manager to join an excellent firm of chartered accountants in Maidstone. This highly successful accountancy practice acts for wide ranging clients, across varied industries providing services including accounts, tax, bookkeeping, payroll, VAT, management accounts and payroll, alongside other specialist services including tax advisory services. Joining as an Accounts & Tax Client Manager you will have a hands-on role, responsible for your own portfolio of clients and reviewing the work of junior staff. You will also be responsible for preparing accounts, tax, bookkeeping and management accounts for sole traders, partnerships and OMB limited companies. You will have increasing client contact and excellent progression prospects as you progress in your career. Managing a portfolio of clients Accounts & Tax Return review and production Preparation and review of financial reporting packs Overseeing and reviewing the work of junior accountants Creating good internal working relationships to ensure the clients' needs are met Requirements You will have a career background in accountancy practice preparing a mix of accounts, tax, management accounts, bookkeeping, and VAT services for a variation of clients to include limited companies, partnerships and sole traders. You will have at least 3 - 5 years' experience, or more ideally gained within accountancy practice and be looking to further your career. You will be ACCA/ACA qualified or have developed your career through experience only. Benefits £45,000 - £60,000 dependent on experience and background, negotiable. A highly competitive benefits package is also on offer. Please apply for the vacancy or contact Tristan Finch for a confidential conversation about this position, or similar opportunities.
Aug 11, 2026
Full time
TPF Recruitment, Kent's leading accountancy practice recruitment agency is recruiting for an Accounts & Tax Client Manager to join an excellent firm of chartered accountants in Maidstone. This highly successful accountancy practice acts for wide ranging clients, across varied industries providing services including accounts, tax, bookkeeping, payroll, VAT, management accounts and payroll, alongside other specialist services including tax advisory services. Joining as an Accounts & Tax Client Manager you will have a hands-on role, responsible for your own portfolio of clients and reviewing the work of junior staff. You will also be responsible for preparing accounts, tax, bookkeeping and management accounts for sole traders, partnerships and OMB limited companies. You will have increasing client contact and excellent progression prospects as you progress in your career. Managing a portfolio of clients Accounts & Tax Return review and production Preparation and review of financial reporting packs Overseeing and reviewing the work of junior accountants Creating good internal working relationships to ensure the clients' needs are met Requirements You will have a career background in accountancy practice preparing a mix of accounts, tax, management accounts, bookkeeping, and VAT services for a variation of clients to include limited companies, partnerships and sole traders. You will have at least 3 - 5 years' experience, or more ideally gained within accountancy practice and be looking to further your career. You will be ACCA/ACA qualified or have developed your career through experience only. Benefits £45,000 - £60,000 dependent on experience and background, negotiable. A highly competitive benefits package is also on offer. Please apply for the vacancy or contact Tristan Finch for a confidential conversation about this position, or similar opportunities.
Software Engineer (Full Stack) Location: Milton Keynes (Hybrid - 2-3 days onsite) Type: Permanent Security Clearance: Current SC Clearance advantageous, but sponsorship is available for candidates eligible to obtain UK SC Clearance. The Opportunity This is a unique opportunity to join an ambitious and rapidly growing technology SME at an exciting stage of its journey. With a reputation for delivering innovative, mission-critical solutions to Government and Defence customers, the business is continuing to expand its engineering capability to support a growing portfolio of programmes and digital transformation initiatives being deployed across the UK public sector. Working at the forefront of secure technology, data, and AI-driven innovation, you'll play a key role in developing solutions that help Government organisations make faster, smarter, and more informed decisions. The work is meaningful, technically challenging, and directly contributes to some of the UK's most important operational and strategic programmes. Unlike larger organisations where you can become one of many, this environment offers the opportunity to have genuine influence. You'll work closely with highly skilled engineers, architects, and technical leaders, helping shape products, technical direction, and delivery approaches whilst building solutions that have a real-world impact. For candidates looking to establish a career within the secure Government and Defence sector, this is also an excellent opportunity to obtain Security Clearance (SC) if not already held, opening doors to some of the UK's most exciting and high-profile technology programmes. About the Environment You'll be joining a highly collaborative and technically driven team delivering secure, innovative software solutions that support the evolving needs of Government and Defence organisations. The work spans complex operational environments, advanced data platforms, AI-enabled capabilities, and modern cloud architectures, providing plenty of opportunity to work with new technologies while solving genuinely challenging problems. If you're looking for a role where you can make a tangible impact, gain exposure to high-profile Government programmes, achieve SC Clearance, and help shape the future of a growing technology business, we'd love to hear from you. Why Join? Join a fast-growing and innovative SME at a pivotal stage of its growth journey. Work on cutting-edge projects supporting UK Government and Defence customers. Contribute to large-scale programmes and digital transformation initiatives being rolled out across Government. Gain exposure to AI-enabled data solutions, cloud technologies, and modern software engineering practices. Opportunity to obtain and maintain UK Security Clearance (SC) . Work alongside some of the industry's most talented engineers and technical specialists. Influence technical decisions and product direction in a collaborative environment. Excellent opportunities for career development, progression, and continuous learning. What We're Looking For We're keen to speak with engineers who can demonstrate: Strong commercial experience in full-stack software development. Experience designing and delivering complex software applications. Strong development experience with: Java (Spring Boot) JavaScript/TypeScript (React preferred) Experience designing, developing, and consuming APIs. Knowledge of relational databases, ideally PostgreSQL . Understanding of DevOps principles, CI/CD pipelines, and cloud-native development. Experience with Docker and containerised environments. Excellent analytical and problem-solving skills. Strong communication skills and a collaborative approach to delivery. Eligibility to obtain UK SC Security Clearance. Key Responsibilities Front-End Development Design and develop modern, intuitive, and responsive user interfaces. Work with React, TypeScript, JavaScript, HTML, and CSS . Deliver exceptional user experiences across multiple platforms and browsers. Contribute to front-end architecture and technical best practices. Back-End Development Design and develop secure, scalable APIs and backend services. Build robust server-side applications using Java and Spring Boot . Contribute to solution architecture, technical design, and system integration. Ensure solutions are high-performing, secure, and maintainable. Database & Data Design, maintain, and optimise relational databases (PostgreSQL/MySQL). Develop efficient database structures and queries. Ensure data integrity, resilience, and performance. Support the development of data-driven and AI-enabled solutions. DevOps & Cloud Build and enhance CI/CD pipelines using tools such as GitHub Actions and Jenkins. Support deployments across AWS, Azure, and GCP environments. Monitor, maintain, and improve platform reliability and performance. Drive automation and DevOps best practices throughout the software lifecycle. Quality & Collaboration Conduct code reviews and champion engineering excellence. Develop automated testing across unit, integration, and end-to-end frameworks. Collaborate with engineers, architects, delivery teams, and stakeholders. Produce and maintain clear technical documentation. Contribute to continuous improvement initiatives across projects and programmes. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Aug 11, 2026
Full time
Software Engineer (Full Stack) Location: Milton Keynes (Hybrid - 2-3 days onsite) Type: Permanent Security Clearance: Current SC Clearance advantageous, but sponsorship is available for candidates eligible to obtain UK SC Clearance. The Opportunity This is a unique opportunity to join an ambitious and rapidly growing technology SME at an exciting stage of its journey. With a reputation for delivering innovative, mission-critical solutions to Government and Defence customers, the business is continuing to expand its engineering capability to support a growing portfolio of programmes and digital transformation initiatives being deployed across the UK public sector. Working at the forefront of secure technology, data, and AI-driven innovation, you'll play a key role in developing solutions that help Government organisations make faster, smarter, and more informed decisions. The work is meaningful, technically challenging, and directly contributes to some of the UK's most important operational and strategic programmes. Unlike larger organisations where you can become one of many, this environment offers the opportunity to have genuine influence. You'll work closely with highly skilled engineers, architects, and technical leaders, helping shape products, technical direction, and delivery approaches whilst building solutions that have a real-world impact. For candidates looking to establish a career within the secure Government and Defence sector, this is also an excellent opportunity to obtain Security Clearance (SC) if not already held, opening doors to some of the UK's most exciting and high-profile technology programmes. About the Environment You'll be joining a highly collaborative and technically driven team delivering secure, innovative software solutions that support the evolving needs of Government and Defence organisations. The work spans complex operational environments, advanced data platforms, AI-enabled capabilities, and modern cloud architectures, providing plenty of opportunity to work with new technologies while solving genuinely challenging problems. If you're looking for a role where you can make a tangible impact, gain exposure to high-profile Government programmes, achieve SC Clearance, and help shape the future of a growing technology business, we'd love to hear from you. Why Join? Join a fast-growing and innovative SME at a pivotal stage of its growth journey. Work on cutting-edge projects supporting UK Government and Defence customers. Contribute to large-scale programmes and digital transformation initiatives being rolled out across Government. Gain exposure to AI-enabled data solutions, cloud technologies, and modern software engineering practices. Opportunity to obtain and maintain UK Security Clearance (SC) . Work alongside some of the industry's most talented engineers and technical specialists. Influence technical decisions and product direction in a collaborative environment. Excellent opportunities for career development, progression, and continuous learning. What We're Looking For We're keen to speak with engineers who can demonstrate: Strong commercial experience in full-stack software development. Experience designing and delivering complex software applications. Strong development experience with: Java (Spring Boot) JavaScript/TypeScript (React preferred) Experience designing, developing, and consuming APIs. Knowledge of relational databases, ideally PostgreSQL . Understanding of DevOps principles, CI/CD pipelines, and cloud-native development. Experience with Docker and containerised environments. Excellent analytical and problem-solving skills. Strong communication skills and a collaborative approach to delivery. Eligibility to obtain UK SC Security Clearance. Key Responsibilities Front-End Development Design and develop modern, intuitive, and responsive user interfaces. Work with React, TypeScript, JavaScript, HTML, and CSS . Deliver exceptional user experiences across multiple platforms and browsers. Contribute to front-end architecture and technical best practices. Back-End Development Design and develop secure, scalable APIs and backend services. Build robust server-side applications using Java and Spring Boot . Contribute to solution architecture, technical design, and system integration. Ensure solutions are high-performing, secure, and maintainable. Database & Data Design, maintain, and optimise relational databases (PostgreSQL/MySQL). Develop efficient database structures and queries. Ensure data integrity, resilience, and performance. Support the development of data-driven and AI-enabled solutions. DevOps & Cloud Build and enhance CI/CD pipelines using tools such as GitHub Actions and Jenkins. Support deployments across AWS, Azure, and GCP environments. Monitor, maintain, and improve platform reliability and performance. Drive automation and DevOps best practices throughout the software lifecycle. Quality & Collaboration Conduct code reviews and champion engineering excellence. Develop automated testing across unit, integration, and end-to-end frameworks. Collaborate with engineers, architects, delivery teams, and stakeholders. Produce and maintain clear technical documentation. Contribute to continuous improvement initiatives across projects and programmes. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Patient Service Advisor Worsley, Manchester Salary: £32,468 per annum Monday to Friday 8am to 4pm (3 years min Experiance required) Are you passionate about delivering exceptional customer service and making a real difference to people's lives? We are recruiting for a Patient Service Advisor to join a busy and supportive Homecare team based in Worsley. This is an excellent opportunity for someone with strong customer service experience who enjoys helping others and thrives in a fast-paced environment. The RoleAs a Patient Service Advisor, you will be the first point of contact for patients, carers, clinicians and healthcare professionals. You will handle customer enquiries, process orders, resolve issues and provide support relating to specialist healthcare equipment. Working in a busy contact centre environment, you will deliver a professional, empathetic and efficient service while maintaining high standards of accuracy and customer care. Key Responsibilities Managing customer enquiries from patients, carers and healthcare professionals. Processing telephone and digital orders accurately and efficiently. Handling equipment-related queries and emergency support calls. Liaising with NHS personnel including GPs, Respiratory Nurses and other healthcare professionals. Providing clear and professional communication at all times. Maintaining accurate records across multiple systems. Working to service level agreements and performance targets. Delivering a high standard of customer care whilst handling sensitive situations. Skills & Experience Previous experience within a customer service, contact centre or administration role. Excellent communication and interpersonal skills. Strong IT skills, including Microsoft Office. High attention to detail and accuracy. Ability to work under pressure and manage multiple priorities. Empathetic, professional and customer-focused approach. Experience using SAP, Salesforce or similar systems would be advantageous. Benefits £32,468 annual salary. Monday to Friday working pattern. Full training provided. Career progression opportunities. Supportive team environment. Opportunity to make a real difference to patients' lives every day. Interested? Apply today to find out more.
Aug 11, 2026
Full time
Patient Service Advisor Worsley, Manchester Salary: £32,468 per annum Monday to Friday 8am to 4pm (3 years min Experiance required) Are you passionate about delivering exceptional customer service and making a real difference to people's lives? We are recruiting for a Patient Service Advisor to join a busy and supportive Homecare team based in Worsley. This is an excellent opportunity for someone with strong customer service experience who enjoys helping others and thrives in a fast-paced environment. The RoleAs a Patient Service Advisor, you will be the first point of contact for patients, carers, clinicians and healthcare professionals. You will handle customer enquiries, process orders, resolve issues and provide support relating to specialist healthcare equipment. Working in a busy contact centre environment, you will deliver a professional, empathetic and efficient service while maintaining high standards of accuracy and customer care. Key Responsibilities Managing customer enquiries from patients, carers and healthcare professionals. Processing telephone and digital orders accurately and efficiently. Handling equipment-related queries and emergency support calls. Liaising with NHS personnel including GPs, Respiratory Nurses and other healthcare professionals. Providing clear and professional communication at all times. Maintaining accurate records across multiple systems. Working to service level agreements and performance targets. Delivering a high standard of customer care whilst handling sensitive situations. Skills & Experience Previous experience within a customer service, contact centre or administration role. Excellent communication and interpersonal skills. Strong IT skills, including Microsoft Office. High attention to detail and accuracy. Ability to work under pressure and manage multiple priorities. Empathetic, professional and customer-focused approach. Experience using SAP, Salesforce or similar systems would be advantageous. Benefits £32,468 annual salary. Monday to Friday working pattern. Full training provided. Career progression opportunities. Supportive team environment. Opportunity to make a real difference to patients' lives every day. Interested? Apply today to find out more.
Project Support Coordinator Location: Battle Salary: £32,300 per annum Hours: Monday to Thursday 9:00am to 5:00pm, Friday 8:00am to 4:00pm Contract Type: Permanent, Full Time Are you an organised Project Support Coordinator, Project Administrator or Project Coordinator looking for your next career opportunity? Do you enjoy working in a fast-paced environment where no two days are the same? Vector Recruitment Solutions are recruiting on behalf of our client, a growing specialist contractor delivering major utilities projects across the South of England. This is a fantastic opportunity to join a friendly and professional team where you'll play a key role in supporting projects from planning through to completion, ensuring everything runs smoothly behind the scenes. The Role Working closely with Project Managers, Operations and site teams, you'll provide essential project and administrative support across a range of drainage and infrastructure projects. Your responsibilities will include: Supporting the planning and coordination of multiple projects Maintaining project schedules, trackers and progress reports Coordinating communication between site teams, subcontractors, suppliers and clients Managing project documentation, permits, drawings and document control Organising meetings, site visits and project logistics Assisting with purchase orders, cost tracking and project reporting Supporting health & safety documentation and maintaining accurate project records About You Previous experience in a Project Support, Project Coordination, Project Administration, Scheduling or similar administrative role Excellent organisational skills with the ability to manage multiple priorities Strong attention to detail and a methodical approach Excellent communication and customer service skills Good Microsoft Office skills, particularly Excel, Word and Outlook A positive attitude and willingness to learn Experience within utilities, construction, civil engineering, infrastructure or another project-based environment would be advantageous but isn't essential. What's on Offer? £32,300 per annum Monday to Thursday 9:00am to 5:00pm, Friday 8:00am to 4:00pm Pension scheme and company benefits Ongoing training and genuine career progression opportunities This is an excellent opportunity for an organised Project Support Coordinator, Project Administrator or Project Coordinator looking to build a long-term career with a growing specialist contractor. Apply today or contact Lauren at Vector Recruitment Solutions on (phone number removed) for a confidential discussion
Aug 11, 2026
Full time
Project Support Coordinator Location: Battle Salary: £32,300 per annum Hours: Monday to Thursday 9:00am to 5:00pm, Friday 8:00am to 4:00pm Contract Type: Permanent, Full Time Are you an organised Project Support Coordinator, Project Administrator or Project Coordinator looking for your next career opportunity? Do you enjoy working in a fast-paced environment where no two days are the same? Vector Recruitment Solutions are recruiting on behalf of our client, a growing specialist contractor delivering major utilities projects across the South of England. This is a fantastic opportunity to join a friendly and professional team where you'll play a key role in supporting projects from planning through to completion, ensuring everything runs smoothly behind the scenes. The Role Working closely with Project Managers, Operations and site teams, you'll provide essential project and administrative support across a range of drainage and infrastructure projects. Your responsibilities will include: Supporting the planning and coordination of multiple projects Maintaining project schedules, trackers and progress reports Coordinating communication between site teams, subcontractors, suppliers and clients Managing project documentation, permits, drawings and document control Organising meetings, site visits and project logistics Assisting with purchase orders, cost tracking and project reporting Supporting health & safety documentation and maintaining accurate project records About You Previous experience in a Project Support, Project Coordination, Project Administration, Scheduling or similar administrative role Excellent organisational skills with the ability to manage multiple priorities Strong attention to detail and a methodical approach Excellent communication and customer service skills Good Microsoft Office skills, particularly Excel, Word and Outlook A positive attitude and willingness to learn Experience within utilities, construction, civil engineering, infrastructure or another project-based environment would be advantageous but isn't essential. What's on Offer? £32,300 per annum Monday to Thursday 9:00am to 5:00pm, Friday 8:00am to 4:00pm Pension scheme and company benefits Ongoing training and genuine career progression opportunities This is an excellent opportunity for an organised Project Support Coordinator, Project Administrator or Project Coordinator looking to build a long-term career with a growing specialist contractor. Apply today or contact Lauren at Vector Recruitment Solutions on (phone number removed) for a confidential discussion
Portfolio are proud to represent our client, a global software company, in their search for a Customer Solutions Specialist. This is an integral role for clients who have a complaint that has not yet been resolved. You will have experience of providing high levels of client care and a strong customer service background to understand a clients issue and rectify it. We are looking for someone who likes to solve problems and retain customers whilst maintaining a professional manner. If you have a solid customer service background and are looking for a new challenge, apply today and we'll be in touch! Purpose In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Day-to-day responsibilities include but are not limited to the below: Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users Key requirements Required skills and experience Customer service experience is essential The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast paced environment Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 52113LF INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Aug 11, 2026
Full time
Portfolio are proud to represent our client, a global software company, in their search for a Customer Solutions Specialist. This is an integral role for clients who have a complaint that has not yet been resolved. You will have experience of providing high levels of client care and a strong customer service background to understand a clients issue and rectify it. We are looking for someone who likes to solve problems and retain customers whilst maintaining a professional manner. If you have a solid customer service background and are looking for a new challenge, apply today and we'll be in touch! Purpose In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Day-to-day responsibilities include but are not limited to the below: Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users Key requirements Required skills and experience Customer service experience is essential The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast paced environment Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 52113LF INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Reliance High-Tech / Reliance Protect is the UK's largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus. Provides remote technical support to customers and internal engineering teams, troubleshooting network, hardware, and connectivity issues to first- and second-line resolution. Acts as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where required. In addition to remote support duties, the role is responsible for hardware pre-build and configuration work in our workshop staging, imaging, and testing customer devices and networking equipment prior to deployment. Your responsibilities Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices • Provide responsive, hands-on support for our field-based engineers, systems and customers • Commissioning support for our professional services team Maintain documentation for processes, systems, assets, and credentials • Play a key role in transitioning legacy systems to new solutions Your competencies Essential • Good understanding of IP Networking, switches, firewalls, routers and VPNs. • IT Support / helpdesk experience • Experience of Patching, System upgrades, Remote access support • Strong communication and a self-driven approach Desirable • Experience with FAT testing • Familiarity with SQL / Database technologies • Experience integrating platforms and systems • Active certifications in relevant Security / IT / Networking areas Your profile Personal Qualities • Self-motivated and proactive • Strong analytical and problem-solving mindset • Comfortable working in a dynamic, small-team environment • Holds a full UK driving licence and has access to own transport Competencies for Success • Adaptable and open to change • Self development • Committed to delivering high standards and continuous improvement Contact us To express an interest in this role please send your CV and a covering letter no later than 30/06/2026. This must include your home location. All job candidates will be screened to BS7858 standards to meet Reliance High-Tech's / Reliance Protects vetting standards. Thank you for your interest in joining our team. If you have not heard from us within two weeks of submitting your application, unfortunately, it means your application has not been successful at this time. We will, however, keep your details on file, and if your skills and experience align with future opportunities, we may contact you directly.
Aug 11, 2026
Full time
Reliance High-Tech / Reliance Protect is the UK's largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus. Provides remote technical support to customers and internal engineering teams, troubleshooting network, hardware, and connectivity issues to first- and second-line resolution. Acts as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where required. In addition to remote support duties, the role is responsible for hardware pre-build and configuration work in our workshop staging, imaging, and testing customer devices and networking equipment prior to deployment. Your responsibilities Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices • Provide responsive, hands-on support for our field-based engineers, systems and customers • Commissioning support for our professional services team Maintain documentation for processes, systems, assets, and credentials • Play a key role in transitioning legacy systems to new solutions Your competencies Essential • Good understanding of IP Networking, switches, firewalls, routers and VPNs. • IT Support / helpdesk experience • Experience of Patching, System upgrades, Remote access support • Strong communication and a self-driven approach Desirable • Experience with FAT testing • Familiarity with SQL / Database technologies • Experience integrating platforms and systems • Active certifications in relevant Security / IT / Networking areas Your profile Personal Qualities • Self-motivated and proactive • Strong analytical and problem-solving mindset • Comfortable working in a dynamic, small-team environment • Holds a full UK driving licence and has access to own transport Competencies for Success • Adaptable and open to change • Self development • Committed to delivering high standards and continuous improvement Contact us To express an interest in this role please send your CV and a covering letter no later than 30/06/2026. This must include your home location. All job candidates will be screened to BS7858 standards to meet Reliance High-Tech's / Reliance Protects vetting standards. Thank you for your interest in joining our team. If you have not heard from us within two weeks of submitting your application, unfortunately, it means your application has not been successful at this time. We will, however, keep your details on file, and if your skills and experience align with future opportunities, we may contact you directly.
Service Director - Law, Democratic and Member Service (Monitoring Officer) Barnsley Council 111,254 per annum Permanent Overview of the Service Director - Law, Democratic and Member Service (Monitoring Officer) Sellick Partnership is delighted to be working with Barnsley Metropolitan Borough Council to recruit to a key post within their leadership team. This role will lead the Legal Services, Democratic and Member Services, Data Protection and Complaints and act as the Monitoring Officer for the authority. The postholder will deliver high-quality decision-making support within the senior management team for the authority. They will provide professional advice to elected members and officers and ensure that all governance processes comply with statutory requirements and best practice. Key responsibilities of the Service Director - Law, Democratic and Member Service (Monitoring Officer) Line management: Legal Services, Democratic and Member services, Complaints and Data Protection. To play a key role in the Senior Management Team to ensure that strategic and local objectives are achieved within the Council portfolio. Lead on and develop key corporate reviews and council wide/cross departmental strategies, projects and policies. To be accountable for the financial performance of the service area. Ensure compliance with all legal, statutory requirements, standing orders, financial regulations of the Council and all appropriate areas as documented in the accountability framework. To ensure that performance and development reviews are undertaken by managers to develop high performing teams and that promote a positive organisational culture whereby employee skills and knowledge are enhanced to provide an effective customer focused service working to achieve strategic aims and objectives. General duties of the Service Director - Law, Democratic and Member Service (Monitoring Officer) Supporting the Executive Director - Core Services in ensuring compliance with the regulatory requirements of the Solicitor's Regulation Authority. Providing effective and transformational leadership in the delivery of complex service areas, including legal services, governance, elections and registration services this role ensures the council's vision, priorities and values are actively promoted and delivered in line with our Council Plan. Acting as the Councils Deputy Returning Officer and the Councils DPO. Ensuring the provision of high-level legal advice and undertaking related legal work across the areas set out below including advice to senior managers and elected members. This will include: Instructing Counsel or external solicitors firms where additional specialist expertise or capacity is required, managing the relationship and related resources in engaging with such providers and ensuring effective liaison between them and the relevant business unit. Undertaking high-level legal research. Drafting complex documents. Keeping up-to-date and disseminating within the organisation new developments in the law. Undertaking high level negotiation and mediation. Qualifications/experience: Qualified Solicitor, Barrister or Legal Executive with extensive experience in a similar role. Certificate to Practice. Evidence of continuing professional development in governance. Understanding of the corporate and political workings of a council. Significant experience as a Deputy Monitoring Officer or Monitoring Officer. Strong understanding of legislation affecting local government decision-making. Excellent leadership and managerial skills. Ability to influence, empower and motivate employees in the attainment of service and organisational goals. Understanding the legal, financial and political workings of local government and current best practice on tackling the kind of challenges that face local government services. Benefits of the Service Director - Law, Democratic and Member Service (Monitoring Officer) Competitive salary. Excellent pension scheme, up to 16.8% employer contribution. 31 days of annual leave, increasing with length of service and an additional 5 discretionary days used for Christmas shutdown etc. Salary sacrifice scheme for extra annual leave, cycle to work, car leases, home electronics and childcare vouchers. Discounts on car parking, rail travel, eating out, leisure attractions and gym memberships. Family friendly policies including; excellent maternity, paternity and adoption entitlements. How to apply for the Service Director - Law, Democratic and Member Service (Monitoring Officer) If you feel you have the right experience and would like to apply, please submit your application now. For a confidential discussion about the role or to find out more about working at Barnsley Metropolitan Borough Council, contact Sara Robinson at Sellick Partnership. Closing date: 11:59pm on Sunday 23 August 2026. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Aug 11, 2026
Full time
Service Director - Law, Democratic and Member Service (Monitoring Officer) Barnsley Council 111,254 per annum Permanent Overview of the Service Director - Law, Democratic and Member Service (Monitoring Officer) Sellick Partnership is delighted to be working with Barnsley Metropolitan Borough Council to recruit to a key post within their leadership team. This role will lead the Legal Services, Democratic and Member Services, Data Protection and Complaints and act as the Monitoring Officer for the authority. The postholder will deliver high-quality decision-making support within the senior management team for the authority. They will provide professional advice to elected members and officers and ensure that all governance processes comply with statutory requirements and best practice. Key responsibilities of the Service Director - Law, Democratic and Member Service (Monitoring Officer) Line management: Legal Services, Democratic and Member services, Complaints and Data Protection. To play a key role in the Senior Management Team to ensure that strategic and local objectives are achieved within the Council portfolio. Lead on and develop key corporate reviews and council wide/cross departmental strategies, projects and policies. To be accountable for the financial performance of the service area. Ensure compliance with all legal, statutory requirements, standing orders, financial regulations of the Council and all appropriate areas as documented in the accountability framework. To ensure that performance and development reviews are undertaken by managers to develop high performing teams and that promote a positive organisational culture whereby employee skills and knowledge are enhanced to provide an effective customer focused service working to achieve strategic aims and objectives. General duties of the Service Director - Law, Democratic and Member Service (Monitoring Officer) Supporting the Executive Director - Core Services in ensuring compliance with the regulatory requirements of the Solicitor's Regulation Authority. Providing effective and transformational leadership in the delivery of complex service areas, including legal services, governance, elections and registration services this role ensures the council's vision, priorities and values are actively promoted and delivered in line with our Council Plan. Acting as the Councils Deputy Returning Officer and the Councils DPO. Ensuring the provision of high-level legal advice and undertaking related legal work across the areas set out below including advice to senior managers and elected members. This will include: Instructing Counsel or external solicitors firms where additional specialist expertise or capacity is required, managing the relationship and related resources in engaging with such providers and ensuring effective liaison between them and the relevant business unit. Undertaking high-level legal research. Drafting complex documents. Keeping up-to-date and disseminating within the organisation new developments in the law. Undertaking high level negotiation and mediation. Qualifications/experience: Qualified Solicitor, Barrister or Legal Executive with extensive experience in a similar role. Certificate to Practice. Evidence of continuing professional development in governance. Understanding of the corporate and political workings of a council. Significant experience as a Deputy Monitoring Officer or Monitoring Officer. Strong understanding of legislation affecting local government decision-making. Excellent leadership and managerial skills. Ability to influence, empower and motivate employees in the attainment of service and organisational goals. Understanding the legal, financial and political workings of local government and current best practice on tackling the kind of challenges that face local government services. Benefits of the Service Director - Law, Democratic and Member Service (Monitoring Officer) Competitive salary. Excellent pension scheme, up to 16.8% employer contribution. 31 days of annual leave, increasing with length of service and an additional 5 discretionary days used for Christmas shutdown etc. Salary sacrifice scheme for extra annual leave, cycle to work, car leases, home electronics and childcare vouchers. Discounts on car parking, rail travel, eating out, leisure attractions and gym memberships. Family friendly policies including; excellent maternity, paternity and adoption entitlements. How to apply for the Service Director - Law, Democratic and Member Service (Monitoring Officer) If you feel you have the right experience and would like to apply, please submit your application now. For a confidential discussion about the role or to find out more about working at Barnsley Metropolitan Borough Council, contact Sara Robinson at Sellick Partnership. Closing date: 11:59pm on Sunday 23 August 2026. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
