Service & Quotations Coordinator

Job Title: Service & Quotations Coordinator

Location: Unit 2, Birchwood Trade Estate, London Road, Swanley, Kent, BR8 7QD

Salary: 35,000 - 38,000 depending on experience

Job type: Full Time, Permanent

We are a busy and growing commercial door and entrance systems company specialising in:

• Automatic doors
• Aluminium door fabrication
• Commercial door installation & servicing
• Steel doors
• Drive-thru windows
• Reactive repairs and maintenance

About The Role:

We are looking for a highly organised and commercially minded Service & Quotations Coordinator to manage customer enquiries, quotations, scheduling, and job coordination.

This role sits at the centre of the business and requires somebody who can remain calm, organised, and professional while managing multiple live jobs and customer requests.

Key Responsibilities:

• Handling incoming sales and service enquiries
• Preparing quotations for repairs, servicing, and installations
• Liaising with customers regarding ongoing works
• Coordinating engineer schedules and appointments
• Managing job progress and customer communication
• Following up quotations and customer requests
• Processing customer invoices
• Working closely with engineers and suppliers
• Learning technical product knowledge over time
• Supporting smooth project and service delivery

About you:

We are looking for somebody who is:

• Highly organised and process-driven
• Calm and composed under pressure
• Excellent at prioritising multiple tasks
• Confident communicating with customers and engineers
• Commercially aware and detail-focused
• Proactive and solution-oriented
• Professional in both written and verbal communication

Experience within engineering, construction, facilities management, HVAC, fire/security, manufacturing, reactive maintenance, or service coordination environments would be highly advantageous.

Important

This role is focused on customer coordination, organisation, quotation management, and operational support rather than high-pressure sales.

We are looking for somebody who enjoys structure, problem-solving, and managing multiple moving parts within a fast-paced service environment.

Benefits:

• Competitive salary
• Stable long-term role
• Supportive team environment
• Opportunity to grow within the business
• Pension scheme

Please click APPLY send your CV and a short covering email outlining your relevant experience.

Candidates with the experience or relevant job titles of; Service Coordinator, Quotations Coordinator, Engineering Service Coordinator, Field Service Administrator / Controller, Maintenance Coordinator, Works Coordinator, Facilities Management Operations Coordinator may also be considered for this role.