GBR Recruitment are delighted to be working exclusively with a Lincolnshire based defence company recruiting for an experienced Commercial Lead with Defence / MOD sector experience (products / services into) to lead all commercial activities, putting together the commercial strategy & rolling it out operationally, in turn driving efficiencies & increasing business growth. You will play a lead role in all MOD / defence tender bids up to 100M, as well as overseeing procurement, pricing agreements, costings, customer / supplier contractual terms negotiations & more, ensuring this commercial defence business remains financially strong & that any commercial risks are mitigated. In this key commercial executive level role, you will have strong knowledge of MOD / Defence Frameworks, plus security classifications ITAR / Export Controls, DEFCONS, DEFSTANs & ISO compliance standards. This role would suit someone with a defence / MOD background, who has worked as or is working as a Head of Commercial, Commercial Manager, Commercial Operations Manager, Commercial & Contracts Lead, Commercial Account Manager, Business Manager or similar with comparable day to day duties. Duties: Re-engineer, implement and execute the commercial strategy to drive substantial business growth, across both defence software & hardware service lines. Responsible for the full life-cycle of contract management, including drafting, negotiation, execution, monitoring, and renewal of defence contracts. Lead / steer all commercial business proposals, MOD tenders & MOD bids of various complexities & varying monetary values Produce accurate commercially viable pricing models for software products, licensing structures, support packages & hardware maintenance servicing agreements. Analyse commercial performance metrics / MI / KPI's, profitability levels, & overall cost management. Main commercial point of contact for key defence / MOD / government customers, business partners & key suppliers. Deliver the right commercial strategy operationally by working closely with the wider operation including software engineering, hardware maintenance, operations & programme management teams to ensure the business is in a strong position commercially and working to a strategy that is deliverable / profitable. Build & grow strong relationships with defence-sector clients, ensuring clarity on all deliverables, achievable service levels (SLA's) & contractual expectations. Ensure all contracts meet regulatory, legal & financial requirements, including MOD/defence procurement frameworks where applicable. Manage contract change notices, variations & performance measures. Monitor commercial performance metrics, profitability & cost management. Produce & deliver weekly & monthly reports to share with the SMT / MD. Mitigate any commercial & contractual risks. Ensure Compliance with applicable regulations, including security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, relevant ISO standards & any other areas of compliance as necessary, ensuring the maintenance of commercial documentation, audit records & contract frameworks. Coach, mentor & develop the Commercial Officer who reports into you Attributes: Minimum CIPS Level 5 preferred Used to supplying services / products into government & defence industry customers. Knowledge of security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, plus relevant ISO standards. Used to working on & heading up high value business tenders M's Used to having full control of all commercials Used to leading others, as this has one direct report MOD / defence background, ideally with some knowledge of electronic warfare (EW), radar technology & other next generation defence measures Interviews for this role are to take place immediately. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. There may be some flexibility in terms of the odd day working remotely from home. Apply today!
Aug 10, 2026
Full time
GBR Recruitment are delighted to be working exclusively with a Lincolnshire based defence company recruiting for an experienced Commercial Lead with Defence / MOD sector experience (products / services into) to lead all commercial activities, putting together the commercial strategy & rolling it out operationally, in turn driving efficiencies & increasing business growth. You will play a lead role in all MOD / defence tender bids up to 100M, as well as overseeing procurement, pricing agreements, costings, customer / supplier contractual terms negotiations & more, ensuring this commercial defence business remains financially strong & that any commercial risks are mitigated. In this key commercial executive level role, you will have strong knowledge of MOD / Defence Frameworks, plus security classifications ITAR / Export Controls, DEFCONS, DEFSTANs & ISO compliance standards. This role would suit someone with a defence / MOD background, who has worked as or is working as a Head of Commercial, Commercial Manager, Commercial Operations Manager, Commercial & Contracts Lead, Commercial Account Manager, Business Manager or similar with comparable day to day duties. Duties: Re-engineer, implement and execute the commercial strategy to drive substantial business growth, across both defence software & hardware service lines. Responsible for the full life-cycle of contract management, including drafting, negotiation, execution, monitoring, and renewal of defence contracts. Lead / steer all commercial business proposals, MOD tenders & MOD bids of various complexities & varying monetary values Produce accurate commercially viable pricing models for software products, licensing structures, support packages & hardware maintenance servicing agreements. Analyse commercial performance metrics / MI / KPI's, profitability levels, & overall cost management. Main commercial point of contact for key defence / MOD / government customers, business partners & key suppliers. Deliver the right commercial strategy operationally by working closely with the wider operation including software engineering, hardware maintenance, operations & programme management teams to ensure the business is in a strong position commercially and working to a strategy that is deliverable / profitable. Build & grow strong relationships with defence-sector clients, ensuring clarity on all deliverables, achievable service levels (SLA's) & contractual expectations. Ensure all contracts meet regulatory, legal & financial requirements, including MOD/defence procurement frameworks where applicable. Manage contract change notices, variations & performance measures. Monitor commercial performance metrics, profitability & cost management. Produce & deliver weekly & monthly reports to share with the SMT / MD. Mitigate any commercial & contractual risks. Ensure Compliance with applicable regulations, including security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, relevant ISO standards & any other areas of compliance as necessary, ensuring the maintenance of commercial documentation, audit records & contract frameworks. Coach, mentor & develop the Commercial Officer who reports into you Attributes: Minimum CIPS Level 5 preferred Used to supplying services / products into government & defence industry customers. Knowledge of security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, plus relevant ISO standards. Used to working on & heading up high value business tenders M's Used to having full control of all commercials Used to leading others, as this has one direct report MOD / defence background, ideally with some knowledge of electronic warfare (EW), radar technology & other next generation defence measures Interviews for this role are to take place immediately. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. There may be some flexibility in terms of the odd day working remotely from home. Apply today!
Head of Finance Transformation & Operations Location: Bath (Hybrid) We are recruiting on behalf of a leading international consultancy for an experienced Head of Finance Transformation & Operations to lead the design and delivery of a global finance transformation programme. This is a senior leadership opportunity to shape a future-focused finance function by driving operating model transformation, digital innovation and operational excellence across a complex international business. Key responsibilities: Lead the development and implementation of a global finance operating model. Deliver a strategic finance transformation roadmap aligned with business objectives. Drive improvements across finance processes, controls and governance (R2R, P2P, O2C). Lead finance systems and ERP initiatives, including automation, reporting and data improvements. Partner with senior stakeholders across Finance, IT and Operations to embed lasting change. Provide leadership to finance transformation, systems and project delivery teams. About you: ACA, ACCA or CIMA qualified. Significant experience leading finance transformation programmes from strategy through to implementation. Strong understanding of finance operations, ERP systems and financial controls. Proven ability to deliver large-scale change within a global or matrix organisation. A collaborative leader with excellent stakeholder management and commercial awareness. What's on offer: Hybrid working from Bath Competitive salary plus car allowance and comprehensive benefits package. Excellent pension, private medical cover and enhanced family-friendly benefits. Genuine opportunity to influence business-wide transformation within a respected international organisation. If you're looking for a role where you can combine strategic thinking with hands-on delivery and make a lasting impact on a global finance function, then click apply or email
Aug 09, 2026
Full time
Head of Finance Transformation & Operations Location: Bath (Hybrid) We are recruiting on behalf of a leading international consultancy for an experienced Head of Finance Transformation & Operations to lead the design and delivery of a global finance transformation programme. This is a senior leadership opportunity to shape a future-focused finance function by driving operating model transformation, digital innovation and operational excellence across a complex international business. Key responsibilities: Lead the development and implementation of a global finance operating model. Deliver a strategic finance transformation roadmap aligned with business objectives. Drive improvements across finance processes, controls and governance (R2R, P2P, O2C). Lead finance systems and ERP initiatives, including automation, reporting and data improvements. Partner with senior stakeholders across Finance, IT and Operations to embed lasting change. Provide leadership to finance transformation, systems and project delivery teams. About you: ACA, ACCA or CIMA qualified. Significant experience leading finance transformation programmes from strategy through to implementation. Strong understanding of finance operations, ERP systems and financial controls. Proven ability to deliver large-scale change within a global or matrix organisation. A collaborative leader with excellent stakeholder management and commercial awareness. What's on offer: Hybrid working from Bath Competitive salary plus car allowance and comprehensive benefits package. Excellent pension, private medical cover and enhanced family-friendly benefits. Genuine opportunity to influence business-wide transformation within a respected international organisation. If you're looking for a role where you can combine strategic thinking with hands-on delivery and make a lasting impact on a global finance function, then click apply or email
We are partnering with a highly respected and established manufacturer within the electrical infrastructure sector to appoint an experienced Head of Sales Power Distribution. This is a pivotal leadership position with responsibility for driving commercial growth across the UK. The successful candidate will combine strategic sales leadership with a hands-on approach to business development, key account management, and team leadership. You'll play a key role in strengthening existing customer relationships while identifying and securing new opportunities across the power distribution market. Working closely with the senior leadership team, you will shape and execute the national sales strategy, ensuring sustainable revenue growth and exceptional customer engagement. Key Responsibilities Develop and deliver the UK sales strategy for the power distribution business. Identify, target, and secure new business opportunities across utilities, contractors, consultants, OEMs, EPCs, and industrial end users. Build and maintain long-term relationships with key customers, ensuring high levels of customer satisfaction and repeat business. Lead commercial negotiations and oversee major project opportunities from identification through to contract award. Manage and develop a small national sales team, providing coaching, mentoring, performance management, and strategic direction. Work collaboratively with technical, engineering, operations, and marketing teams to deliver commercially successful solutions. Monitor market trends, competitor activity, and emerging opportunities to maintain a competitive advantage. Prepare sales forecasts, budgets, pipeline reporting, and performance metrics for senior leadership. Represent the business at industry events, exhibitions, and customer meetings. About You We're looking for an experienced sales leader who understands the UK electrical infrastructure market and has a proven ability to grow revenues through both new business acquisition and strategic account management. You will be able to demonstrate: Significant sales leadership experience within electrical infrastructure, power distribution, switchgear, transformers, cable accessories, substations, or related sectors. A successful track record of winning major projects and developing long-term customer relationships. Experience managing national or regional sales teams with a focus on performance and development. Strong commercial acumen with excellent negotiation and influencing skills. The ability to develop strategic sales plans while remaining actively involved in customer-facing activities. Experience managing complex sales cycles involving multiple stakeholders. Excellent communication and presentation skills. A collaborative leadership style with the ability to build credibility across both internal and external stakeholders.
Aug 09, 2026
Full time
We are partnering with a highly respected and established manufacturer within the electrical infrastructure sector to appoint an experienced Head of Sales Power Distribution. This is a pivotal leadership position with responsibility for driving commercial growth across the UK. The successful candidate will combine strategic sales leadership with a hands-on approach to business development, key account management, and team leadership. You'll play a key role in strengthening existing customer relationships while identifying and securing new opportunities across the power distribution market. Working closely with the senior leadership team, you will shape and execute the national sales strategy, ensuring sustainable revenue growth and exceptional customer engagement. Key Responsibilities Develop and deliver the UK sales strategy for the power distribution business. Identify, target, and secure new business opportunities across utilities, contractors, consultants, OEMs, EPCs, and industrial end users. Build and maintain long-term relationships with key customers, ensuring high levels of customer satisfaction and repeat business. Lead commercial negotiations and oversee major project opportunities from identification through to contract award. Manage and develop a small national sales team, providing coaching, mentoring, performance management, and strategic direction. Work collaboratively with technical, engineering, operations, and marketing teams to deliver commercially successful solutions. Monitor market trends, competitor activity, and emerging opportunities to maintain a competitive advantage. Prepare sales forecasts, budgets, pipeline reporting, and performance metrics for senior leadership. Represent the business at industry events, exhibitions, and customer meetings. About You We're looking for an experienced sales leader who understands the UK electrical infrastructure market and has a proven ability to grow revenues through both new business acquisition and strategic account management. You will be able to demonstrate: Significant sales leadership experience within electrical infrastructure, power distribution, switchgear, transformers, cable accessories, substations, or related sectors. A successful track record of winning major projects and developing long-term customer relationships. Experience managing national or regional sales teams with a focus on performance and development. Strong commercial acumen with excellent negotiation and influencing skills. The ability to develop strategic sales plans while remaining actively involved in customer-facing activities. Experience managing complex sales cycles involving multiple stakeholders. Excellent communication and presentation skills. A collaborative leadership style with the ability to build credibility across both internal and external stakeholders.
We are looking for an experienced Head of Transformer Sales to lead and grow our clients transformer business. This is a senior commercial role for someone who combines strong knowledge of the transformer market with genuine technical understanding of the product. The successful candidate will know where the opportunities are, understand the customers and decision-makers within those markets, and be able to turn that knowledge into a focused sales strategy and sustainable revenue growth. Alongside developing key accounts and opening new markets, you will lead and develop a small team of sales professionals, providing the direction, technical-commercial support and accountability required to deliver against ambitious growth targets. As Head of Transformer Sales, you will take ownership of the sales strategy and commercial performance of the transformer portfolio. You will identify the most attractive markets, customers and applications for our products and develop a clear plan for penetrating and growing those markets. This requires someone who understands not only how to sell transformers, but who buys them, why they buy them, how projects are specified and how purchasing decisions are made. Key Responsibilities Develop and execute the sales strategy for the transformer business. Identify and prioritise target markets, applications, customers and geographic opportunities. Build and maintain a strong pipeline of new and existing business. Develop relationships with key customers, including utilities, network operators, EPCs, developers, contractors, consultants, industrial customers and other relevant transformer buyers. Understand customer technical requirements and translate these into commercially viable transformer solutions. Lead major bids, tenders and contract negotiations from initial opportunity through to order. Work closely with engineering and technical teams to ensure proposed solutions meet customer specifications and application requirements. Provide commercial input into product positioning, pricing, lead times and market strategy. Maintain a strong understanding of competitor products, pricing, manufacturing capability and market developments. Build strategic relationships with channel partners, agents and other routes to market where appropriate. Manage, coach and develop a small sales team, establishing clear targets, territories and accountabilities. Conduct regular pipeline and opportunity reviews and ensure disciplined use of CRM and forecasting processes. Set sales targets and provide accurate revenue, order intake and pipeline forecasts to senior management. Represent the business at customer meetings, industry events, exhibitions and relevant market forums. Work collaboratively with operations, engineering, manufacturing and senior leadership to ensure commercial commitments can be successfully delivered. The ideal candidate will already have a strong track record within the transformer, power equipment or closely related electrical infrastructure market.
Aug 09, 2026
Full time
We are looking for an experienced Head of Transformer Sales to lead and grow our clients transformer business. This is a senior commercial role for someone who combines strong knowledge of the transformer market with genuine technical understanding of the product. The successful candidate will know where the opportunities are, understand the customers and decision-makers within those markets, and be able to turn that knowledge into a focused sales strategy and sustainable revenue growth. Alongside developing key accounts and opening new markets, you will lead and develop a small team of sales professionals, providing the direction, technical-commercial support and accountability required to deliver against ambitious growth targets. As Head of Transformer Sales, you will take ownership of the sales strategy and commercial performance of the transformer portfolio. You will identify the most attractive markets, customers and applications for our products and develop a clear plan for penetrating and growing those markets. This requires someone who understands not only how to sell transformers, but who buys them, why they buy them, how projects are specified and how purchasing decisions are made. Key Responsibilities Develop and execute the sales strategy for the transformer business. Identify and prioritise target markets, applications, customers and geographic opportunities. Build and maintain a strong pipeline of new and existing business. Develop relationships with key customers, including utilities, network operators, EPCs, developers, contractors, consultants, industrial customers and other relevant transformer buyers. Understand customer technical requirements and translate these into commercially viable transformer solutions. Lead major bids, tenders and contract negotiations from initial opportunity through to order. Work closely with engineering and technical teams to ensure proposed solutions meet customer specifications and application requirements. Provide commercial input into product positioning, pricing, lead times and market strategy. Maintain a strong understanding of competitor products, pricing, manufacturing capability and market developments. Build strategic relationships with channel partners, agents and other routes to market where appropriate. Manage, coach and develop a small sales team, establishing clear targets, territories and accountabilities. Conduct regular pipeline and opportunity reviews and ensure disciplined use of CRM and forecasting processes. Set sales targets and provide accurate revenue, order intake and pipeline forecasts to senior management. Represent the business at customer meetings, industry events, exhibitions and relevant market forums. Work collaboratively with operations, engineering, manufacturing and senior leadership to ensure commercial commitments can be successfully delivered. The ideal candidate will already have a strong track record within the transformer, power equipment or closely related electrical infrastructure market.
Head of Finance Business Partnering Location: IWM London Salary: £65,000-£67,500 per annum Vacancy Type: Permanent, Full time Working Hours: 36 hours per week What It s Like to Work Here Imperial War Museums (IWM) connects people with the stories of modern conflict, helping shape understanding of its impact on society. You ll join a collaborative, purpose-driven organisation with a strong public mission and a focus on accountability, innovation and continuous improvement. Teams work closely across disciplines to deliver high-quality experiences for visitors while ensuring long-term sustainability. Why This Role Matters This role is central to how financial insight shapes decision-making across IWM. As Head of Finance Business Partnering, you ll lead the function that connects finance with the wider organisation ensuring leaders have the clarity, challenge and support they need to deliver against strategic and commercial objectives. You ll play a key role in aligning financial planning with IWM s mission, supporting both public-facing activity and commercial operations, while maintaining strong governance and value for money. What You ll Be Doing Lead and develop the Finance Business Partnering function, building a high-performing and well-structured team Act as a trusted advisor to senior leaders, providing clear financial insight and constructive challenge Partner closely with the Commercial directorate to support income growth, pricing decisions and business planning Translate strategy into financial plans, budgets and performance measures Lead budgeting, forecasting and reforecasting processes, ensuring alignment with organisational priorities Deliver high-quality reporting, analysis and scenario modelling to support decision-making Support major strategic initiatives, investment cases and organisational change Improve financial systems, reporting and processes to increase efficiency, insight and transparency Promote financial understanding across the organisation, enabling better decision-making at all levels What We re Looking For We d love to hear from you if you have: Proven experience leading a finance business partnering or FP&A function Strong experience influencing and challenging senior stakeholders Track record of supporting commercial performance and strategic decision-making Experience leading budgeting, forecasting and financial planning processes Ability to turn complex financial data into clear, actionable insight Strong team leadership skills, with experience building or developing teams Qualified accountant (e.g. ACA, ACCA, CIMA, CIPFA) or equivalent experience Strong analytical skills and a proactive, problem-solving mindset Understanding of public sector, charity or grant-funded environments (desirable) How You ll Work You ll work closely with senior leaders across commercial, operational and support functions, acting as a key link between finance and the wider organisation. The role requires strong collaboration across directorates, including Collections, Exhibitions, Learning and Estates, to ensure consistent and high-quality financial support. What Success Looks Like (First 6 12 Months) Build strong, trusted relationships with senior stakeholders across all directorates Establish a clear, effective Finance Business Partnering model and team structure Improve the quality and consistency of financial reporting, planning and insight Strengthen financial support to commercial decision-making and income generation Deliver measurable improvements to budgeting and forecasting processes Embed finance as a proactive and valued partner to the business To Apply If you feel you are a suitable candidate and would like to work for Imperial War Museums, please click apply to be redirected to our website to complete your application.
Aug 09, 2026
Full time
Head of Finance Business Partnering Location: IWM London Salary: £65,000-£67,500 per annum Vacancy Type: Permanent, Full time Working Hours: 36 hours per week What It s Like to Work Here Imperial War Museums (IWM) connects people with the stories of modern conflict, helping shape understanding of its impact on society. You ll join a collaborative, purpose-driven organisation with a strong public mission and a focus on accountability, innovation and continuous improvement. Teams work closely across disciplines to deliver high-quality experiences for visitors while ensuring long-term sustainability. Why This Role Matters This role is central to how financial insight shapes decision-making across IWM. As Head of Finance Business Partnering, you ll lead the function that connects finance with the wider organisation ensuring leaders have the clarity, challenge and support they need to deliver against strategic and commercial objectives. You ll play a key role in aligning financial planning with IWM s mission, supporting both public-facing activity and commercial operations, while maintaining strong governance and value for money. What You ll Be Doing Lead and develop the Finance Business Partnering function, building a high-performing and well-structured team Act as a trusted advisor to senior leaders, providing clear financial insight and constructive challenge Partner closely with the Commercial directorate to support income growth, pricing decisions and business planning Translate strategy into financial plans, budgets and performance measures Lead budgeting, forecasting and reforecasting processes, ensuring alignment with organisational priorities Deliver high-quality reporting, analysis and scenario modelling to support decision-making Support major strategic initiatives, investment cases and organisational change Improve financial systems, reporting and processes to increase efficiency, insight and transparency Promote financial understanding across the organisation, enabling better decision-making at all levels What We re Looking For We d love to hear from you if you have: Proven experience leading a finance business partnering or FP&A function Strong experience influencing and challenging senior stakeholders Track record of supporting commercial performance and strategic decision-making Experience leading budgeting, forecasting and financial planning processes Ability to turn complex financial data into clear, actionable insight Strong team leadership skills, with experience building or developing teams Qualified accountant (e.g. ACA, ACCA, CIMA, CIPFA) or equivalent experience Strong analytical skills and a proactive, problem-solving mindset Understanding of public sector, charity or grant-funded environments (desirable) How You ll Work You ll work closely with senior leaders across commercial, operational and support functions, acting as a key link between finance and the wider organisation. The role requires strong collaboration across directorates, including Collections, Exhibitions, Learning and Estates, to ensure consistent and high-quality financial support. What Success Looks Like (First 6 12 Months) Build strong, trusted relationships with senior stakeholders across all directorates Establish a clear, effective Finance Business Partnering model and team structure Improve the quality and consistency of financial reporting, planning and insight Strengthen financial support to commercial decision-making and income generation Deliver measurable improvements to budgeting and forecasting processes Embed finance as a proactive and valued partner to the business To Apply If you feel you are a suitable candidate and would like to work for Imperial War Museums, please click apply to be redirected to our website to complete your application.
Due to continued success and growth in our core sectors, we are looking for an experienced Work Winning specialist to support our National business. The Work Winning / Bid Manager will report to our company Director of Bidding and lead opportunity pursuit for key clients in Industrial, Commercial, Healthcare and Heritage sectors including major projects. Why join us? Through the years we've developed a culture very much our own - creating an environment that brings out the best in people who share our commitment to excellence. Right now, we're excited about continuing the company's legacy through the projects and opportunities ahead. Join our collaborative team to achieve more from your career by proudly building Britain's future heritage with us. The Role Work Winning / Bid lead for opportunities across the breadth of focus sectors. Support/manage the complete work winning process - from business development and early engagement, capture planning and win strategy development, to commencing formal procurement stage, all the way through to post tender requirements. Building and developing relationships with key stakeholders including Clients, Consultants and Supply Chain. Able to develop a detailed and co-ordinated bid programme ensuring all key tasks are identified and resourced appropriately. Develop bid budgets and monitor throughout the bid process. Manage governance requirements at corporate and functional levels in accordance with our company management processes. Capable of developing qualitative responses, if required, on specific bids. Manage qualitative bid review processes and be a key part of that review. Maintain our CRM information management system with bid data. Key member of our Bid Management functional team supporting improvement activities and development of our company wide bid processes and evidence gathering. Your profile Experienced Work Winning/Bid Manager. We are particularly looking for individuals with experience in private sector bidding. An experienced and collaborative individual with the ability to respond quickly to changing situations. Experience of managing work winning corporate governance. Effective management of bid teams to deliver high quality outputs, on time. Ideally qualified to degree level or above in an appropriate Built Environment qualification. Must possess the ability to coach, mentor and lead a diverse team to deliver best in class services to our Clients. Effective people management skills, leadership, and strong negotiation experience. Have a flexible approach to working styles, working cross sector and geography. Highly developed organisational and planning skills, time management skills and written/oral communications skills. The values at the heart of our operations include a commitment to the highest standards of safety, quality, engineering excellence, sustainability, and an unswerving focus on the needs and aspirations of our Clients. Our aim is to make a positive impact on the communities and the environment in which we operate. We believe being inclusive and nurturing a diversity of talent and skills will help us to continue our rich legacy of technical excellence to proudly build Britain's future heritage. Rewards We're ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities. We'd love you to join us in proudly building Britain's future heritage. Apply online now. Sir Robert McAlpine is committed to being a truly inclusive employer. Even if you do not meet every single requirement, we would still love to hear from you, especially if you are part of a group that is under-represented in the construction industry. We recognise that talented people come from a wide range of backgrounds and circumstances, and we are committed to creating an environment where everyone can thrive. As part of this commitment, we support agile ways of working wherever possible, helping our people to balance their professional and personal responsibilities while delivering excellent results. Our goal is for Sir Robert McAlpine to proportionally represent the diversity of the working population in society. As a family-run business with strong family values, we strive to create a supportive, empowering, and inclusive environment where every member of our team feels valued, respected, and able to achieve their full potential.
Aug 09, 2026
Full time
Due to continued success and growth in our core sectors, we are looking for an experienced Work Winning specialist to support our National business. The Work Winning / Bid Manager will report to our company Director of Bidding and lead opportunity pursuit for key clients in Industrial, Commercial, Healthcare and Heritage sectors including major projects. Why join us? Through the years we've developed a culture very much our own - creating an environment that brings out the best in people who share our commitment to excellence. Right now, we're excited about continuing the company's legacy through the projects and opportunities ahead. Join our collaborative team to achieve more from your career by proudly building Britain's future heritage with us. The Role Work Winning / Bid lead for opportunities across the breadth of focus sectors. Support/manage the complete work winning process - from business development and early engagement, capture planning and win strategy development, to commencing formal procurement stage, all the way through to post tender requirements. Building and developing relationships with key stakeholders including Clients, Consultants and Supply Chain. Able to develop a detailed and co-ordinated bid programme ensuring all key tasks are identified and resourced appropriately. Develop bid budgets and monitor throughout the bid process. Manage governance requirements at corporate and functional levels in accordance with our company management processes. Capable of developing qualitative responses, if required, on specific bids. Manage qualitative bid review processes and be a key part of that review. Maintain our CRM information management system with bid data. Key member of our Bid Management functional team supporting improvement activities and development of our company wide bid processes and evidence gathering. Your profile Experienced Work Winning/Bid Manager. We are particularly looking for individuals with experience in private sector bidding. An experienced and collaborative individual with the ability to respond quickly to changing situations. Experience of managing work winning corporate governance. Effective management of bid teams to deliver high quality outputs, on time. Ideally qualified to degree level or above in an appropriate Built Environment qualification. Must possess the ability to coach, mentor and lead a diverse team to deliver best in class services to our Clients. Effective people management skills, leadership, and strong negotiation experience. Have a flexible approach to working styles, working cross sector and geography. Highly developed organisational and planning skills, time management skills and written/oral communications skills. The values at the heart of our operations include a commitment to the highest standards of safety, quality, engineering excellence, sustainability, and an unswerving focus on the needs and aspirations of our Clients. Our aim is to make a positive impact on the communities and the environment in which we operate. We believe being inclusive and nurturing a diversity of talent and skills will help us to continue our rich legacy of technical excellence to proudly build Britain's future heritage. Rewards We're ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities. We'd love you to join us in proudly building Britain's future heritage. Apply online now. Sir Robert McAlpine is committed to being a truly inclusive employer. Even if you do not meet every single requirement, we would still love to hear from you, especially if you are part of a group that is under-represented in the construction industry. We recognise that talented people come from a wide range of backgrounds and circumstances, and we are committed to creating an environment where everyone can thrive. As part of this commitment, we support agile ways of working wherever possible, helping our people to balance their professional and personal responsibilities while delivering excellent results. Our goal is for Sir Robert McAlpine to proportionally represent the diversity of the working population in society. As a family-run business with strong family values, we strive to create a supportive, empowering, and inclusive environment where every member of our team feels valued, respected, and able to achieve their full potential.
Ready to elevate your career with a role offering a competitive salary and excellent benefits? Join our clients vibrant and supportive environment. Our market-leading client seeks a standout Regional Customer Relations Manager to enhance Customer Service in the East Region. As an Investors in People organisation, they are dedicated to safeguarding and promoting welfare for all. Role Profile A high-impact role suited for a dynamic individual focused on accountability and continuous improvement. You will set standards, influence strategy, and build a future-ready service culture, driving performance and growth. Provide strategic and operational leadership across multiple sites. Ensure high standards, improve enquiry management, and meet regional KPIs. Ideal for someone who excels in creating a customer-first culture and transformational change. Position Requirements: Key skills and experience: - Proven multi-site Customer Service leadership - Delivering transformational change - Identifying and converting up-selling opportunities - Organised daily routines for outcomes - Driving and improving KPIs - Leading digital transformation initiatives - Implementing 12-month business and training plans - Building partnerships with Sales, Retail, and Operations - Enhancing enquiry response and member experience - Ensuring process consistency - Collaborative, commercially aware, results-focused - Translating data into strategic action - Exceptional attention to detail - Coaching teams for high performance - Meeting and coaching to mystery shopper KPIs - Full, clean UK driving licence Essential requirements: - Strong Microsoft Office skills - Good social media understanding - Flexible approach - Extensive regional travel (overnight stays included) - Work during evenings, weekends, and public holidays - Demonstrable experience and ability to drive commerciality through front of house targeted upselling to drive spend per head, data management, enquiry management - Multi Site Management experience driving customer service engagement within Leisure, Hospitality or Retail settings. Benefits Competitive salary, development and progression opportunities, free membership for you and your family across centres UK wide.
Aug 09, 2026
Full time
Ready to elevate your career with a role offering a competitive salary and excellent benefits? Join our clients vibrant and supportive environment. Our market-leading client seeks a standout Regional Customer Relations Manager to enhance Customer Service in the East Region. As an Investors in People organisation, they are dedicated to safeguarding and promoting welfare for all. Role Profile A high-impact role suited for a dynamic individual focused on accountability and continuous improvement. You will set standards, influence strategy, and build a future-ready service culture, driving performance and growth. Provide strategic and operational leadership across multiple sites. Ensure high standards, improve enquiry management, and meet regional KPIs. Ideal for someone who excels in creating a customer-first culture and transformational change. Position Requirements: Key skills and experience: - Proven multi-site Customer Service leadership - Delivering transformational change - Identifying and converting up-selling opportunities - Organised daily routines for outcomes - Driving and improving KPIs - Leading digital transformation initiatives - Implementing 12-month business and training plans - Building partnerships with Sales, Retail, and Operations - Enhancing enquiry response and member experience - Ensuring process consistency - Collaborative, commercially aware, results-focused - Translating data into strategic action - Exceptional attention to detail - Coaching teams for high performance - Meeting and coaching to mystery shopper KPIs - Full, clean UK driving licence Essential requirements: - Strong Microsoft Office skills - Good social media understanding - Flexible approach - Extensive regional travel (overnight stays included) - Work during evenings, weekends, and public holidays - Demonstrable experience and ability to drive commerciality through front of house targeted upselling to drive spend per head, data management, enquiry management - Multi Site Management experience driving customer service engagement within Leisure, Hospitality or Retail settings. Benefits Competitive salary, development and progression opportunities, free membership for you and your family across centres UK wide.
Ready to elevate your career with a role offering a competitive salary and excellent benefits? Join our clients vibrant and supportive environment. Our market-leading client seeks a standout Regional Customer Relations Manager to enhance Customer Service in the East Region. As an Investors in People organisation, they are dedicated to safeguarding and promoting welfare for all. Role Profile A high-impact role suited for a dynamic individual focused on accountability and continuous improvement. You will set standards, influence strategy, and build a future-ready service culture, driving performance and growth. Provide strategic and operational leadership across multiple sites. Ensure high standards, improve enquiry management, and meet regional KPIs. Ideal for someone who excels in creating a customer-first culture and transformational change. Position Requirements: Key skills and experience: - Proven multi-site Customer Service leadership - Delivering transformational change - Identifying and converting up-selling opportunities - Organised daily routines for outcomes - Driving and improving KPIs - Leading digital transformation initiatives - Implementing 12-month business and training plans - Building partnerships with Sales, Retail, and Operations - Enhancing enquiry response and member experience - Ensuring process consistency - Collaborative, commercially aware, results-focused - Translating data into strategic action - Exceptional attention to detail - Coaching teams for high performance - Meeting and coaching to mystery shopper KPIs - Full, clean UK driving licence Essential requirements: - Strong Microsoft Office skills - Good social media understanding - Flexible approach - Extensive regional travel (overnight stays included) - Work during evenings, weekends, and public holidays - Demonstrable experience and ability to drive commerciality through front of house targeted upselling to drive spend per head, data management, enquiry management - Multi Site Management experience driving customer service engagement within Leisure, Hospitality or Retail settings. Benefits Competitive salary, development and progression opportunities, free membership for you and your family across centres UK wide.
Aug 09, 2026
Full time
Ready to elevate your career with a role offering a competitive salary and excellent benefits? Join our clients vibrant and supportive environment. Our market-leading client seeks a standout Regional Customer Relations Manager to enhance Customer Service in the East Region. As an Investors in People organisation, they are dedicated to safeguarding and promoting welfare for all. Role Profile A high-impact role suited for a dynamic individual focused on accountability and continuous improvement. You will set standards, influence strategy, and build a future-ready service culture, driving performance and growth. Provide strategic and operational leadership across multiple sites. Ensure high standards, improve enquiry management, and meet regional KPIs. Ideal for someone who excels in creating a customer-first culture and transformational change. Position Requirements: Key skills and experience: - Proven multi-site Customer Service leadership - Delivering transformational change - Identifying and converting up-selling opportunities - Organised daily routines for outcomes - Driving and improving KPIs - Leading digital transformation initiatives - Implementing 12-month business and training plans - Building partnerships with Sales, Retail, and Operations - Enhancing enquiry response and member experience - Ensuring process consistency - Collaborative, commercially aware, results-focused - Translating data into strategic action - Exceptional attention to detail - Coaching teams for high performance - Meeting and coaching to mystery shopper KPIs - Full, clean UK driving licence Essential requirements: - Strong Microsoft Office skills - Good social media understanding - Flexible approach - Extensive regional travel (overnight stays included) - Work during evenings, weekends, and public holidays - Demonstrable experience and ability to drive commerciality through front of house targeted upselling to drive spend per head, data management, enquiry management - Multi Site Management experience driving customer service engagement within Leisure, Hospitality or Retail settings. Benefits Competitive salary, development and progression opportunities, free membership for you and your family across centres UK wide.
Retreat and Guest Relations Manager Salary: Up to £44,000 per annum + Benefits Hours: Full time 40 hours per week, 5 days over 7 to include weekends and bank holidays Based at Ampleforth Abbey YO62 4EN Line Manager: Head of Guest Operations Key relationships: The Monastery Lead for Hospitality Line management of: - 2 x Retreat Coordinators - 1 x Event Coordinator - Volunteers within Retreats & Events About Ampleforth Abbey Ampleforth Abbey is home to the UK s largest Benedictine Monastic Community, rooted in the Rule of St Benedict, whose mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills north of York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. Ampleforth Abbey Trust is a registered charity, working alongside the Monastic Community to support its mission. With around 60 lay staff, the Trust delivers on a five-year strategy, Choosing a Future Together , to ensure a sustainable, faith-led future for the Abbey. Supporting the Monastic Community s charism of Welcome and Hospitality, the Guest Relations Manager oversees, facilitates and delivers full-service support from an initial enquiry to the conclusion of a visit, providing excellent guest service for all retreatants, visitors, groups and for guests on tours and commercial events, while delivering on the aims of high occupancy, seamless coordination, excellent guest service and maximising revenue across all guest experiences. If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team Ampleforth Abbey is perfect for you! Core to this role is the delivery of a guest and hospitality experience commensurate with the aims of the Ampleforth Benedictine Community. The main responsibilities are as follows but are not limited to:- 1. Guest Relations and Front of House for Ampleforth Abbey Trust Provide a first point of Benedictine welcome to all guests, visitors and enquirers. Working closely with the Monastic Lead, manage and implement the annual programme of retreats. Work closely with the Monastic Community in the delivery of the retreat programme and a welcoming environment for all guests. Manage all guest bookings for retreat guests, group tours, day visitors, conferences and events. Oversee guest arrivals, check-in/check-out processes. Oversee the provision of a Benedictine welcome to all group and event visitors. Liaise and coordinate with other departments to ensure a smooth operational service to guests and visitors. Work with the Housekeeping Supervisor to ensure rooms are serviced on time and with the relevant personal requirements. Act as the senior point of escalation for guest complaints and service recovery, resolving issues swiftly and to the guest's satisfaction. Liaise and coordinate with the Marketing team and Monastic Community on the receiving of donations. 2. Team Leadership & Management Set the standard, lead and motivate the Coordination team in the provision of a professional and excellent Benedictine guest experience. Liaise regularly with the Monastic Lead of Hospitality to ensure delivery of the Community s aims. Liaise regularly with the Guest Operations Manager and other on site team members to ensure the smooth delivery of services for all guest bookings. Participate in all Ampleforth Abbey Trust team meetings appropriate to the Role of Guest Relations Manager. Lead regular team meetings for the management of the team s workload and the delivery of efficient and proactive guest support services. Conduct regular performance reviews to develop the skills and personal development of the Coordination team members. Lead or arrange training for team members, appropriate to their role. Set clear performance targets for retreat and event bookings. Manage rotas and staffing levels and ensure appropriate cover including weekends and bank holidaysEnsure compliance in all aspects of Health and Safety, G.D.P.R. and Safeguarding in accordance with the Trust s Policies and Procedures . 3 . Reservations & Revenue Management Manage the booking calendar for Ampleforth Abbey Trust. Oversee all individual and group retreat reservations. Oversee the coordination of all group tours bookings. Optimise room occupancy and venue space utilization. Handle complex customer enquiries and escalations efficiently. Process invoices, deposits and final billing reports accurately. Track and report on key KPIs. Present monthly performance summaries and guest feedback analysis. 4. Conferences, Concerts & Events Management - Serve as the primary contact for all external hire arrangements. - Negotiate contracts, rates and terms for corporate conferences and events. - Coordinate ticketing, seating plans and logistics for events and concerts. - Liaise with internal and external caterers, audio visual technicians, and facilities teams for the smooth delivery of all events. - Manage the Event Coordinator and handover to the Operations team to ensure flawless on-site delivery of events. 5. Customer Experience & Quality Control - Ensure the Benedictine charism of Hospitality is at the heart of the guest experience. - Create a warm, welcoming, professional Benedictine guest experience for all guests. - Identify opportunities, including via guest feedback, to elevate service standards and enhance the guest experience, delivering and reviewing them on an ongoing basis. - Ensure special guest requirements and dietary needs are logged and delivered. - Ensure all health and safety compliance requirements and documentation are fulfilled across the guests experience. - Any other duties, as required by the Head of Guest Operations, Executive Team, Abbot or Monastery Lead for Hospitality, which pertain to the provision of a good guest experience at Ampleforth Abbey. About You - Previous experience in a similar role - Strong leadership and team management skills - Be a team player, flexible and reliable with a can-do attitude - Excellent guest service and communication abilities - Good organisational skills with excellent attention to detail - Strong problem-solving skills with the ability to manage multiple priorities. - Own transport required - Experience working in a heritage, visitor attraction, or faith-based setting - Interest in history, heritage, or monastic tradition - Calm, approachable, and professional manner - Respect and support for the spiritual and historic nature of the Abbey - Ability to work in a sometimes quiet, reflective environment Working Conditions - Includes weekends, bank holidays, and occasional events - Fast-paced environment during peak visitor seasons Benefits - Up to 8% employer-matched pension - Life assurance - Free lunch during working hours - Free on-site parking - 20% discount at the Tea room and Abbey Shop - Cycle to Work Scheme - Christmas Closure - Historic Houses and Yorkshire Great Houses, Castles and Gardens passes to borrow - Employee Assistance programme - Retail savings platform - 50% discount on fitness suite, swimming and other activities at St Albans Centre Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references. Interested? If you feel that you possess the relevant skills and experience, then please submit your CV for review. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Aug 09, 2026
Full time
Retreat and Guest Relations Manager Salary: Up to £44,000 per annum + Benefits Hours: Full time 40 hours per week, 5 days over 7 to include weekends and bank holidays Based at Ampleforth Abbey YO62 4EN Line Manager: Head of Guest Operations Key relationships: The Monastery Lead for Hospitality Line management of: - 2 x Retreat Coordinators - 1 x Event Coordinator - Volunteers within Retreats & Events About Ampleforth Abbey Ampleforth Abbey is home to the UK s largest Benedictine Monastic Community, rooted in the Rule of St Benedict, whose mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills north of York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. Ampleforth Abbey Trust is a registered charity, working alongside the Monastic Community to support its mission. With around 60 lay staff, the Trust delivers on a five-year strategy, Choosing a Future Together , to ensure a sustainable, faith-led future for the Abbey. Supporting the Monastic Community s charism of Welcome and Hospitality, the Guest Relations Manager oversees, facilitates and delivers full-service support from an initial enquiry to the conclusion of a visit, providing excellent guest service for all retreatants, visitors, groups and for guests on tours and commercial events, while delivering on the aims of high occupancy, seamless coordination, excellent guest service and maximising revenue across all guest experiences. If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team Ampleforth Abbey is perfect for you! Core to this role is the delivery of a guest and hospitality experience commensurate with the aims of the Ampleforth Benedictine Community. The main responsibilities are as follows but are not limited to:- 1. Guest Relations and Front of House for Ampleforth Abbey Trust Provide a first point of Benedictine welcome to all guests, visitors and enquirers. Working closely with the Monastic Lead, manage and implement the annual programme of retreats. Work closely with the Monastic Community in the delivery of the retreat programme and a welcoming environment for all guests. Manage all guest bookings for retreat guests, group tours, day visitors, conferences and events. Oversee guest arrivals, check-in/check-out processes. Oversee the provision of a Benedictine welcome to all group and event visitors. Liaise and coordinate with other departments to ensure a smooth operational service to guests and visitors. Work with the Housekeeping Supervisor to ensure rooms are serviced on time and with the relevant personal requirements. Act as the senior point of escalation for guest complaints and service recovery, resolving issues swiftly and to the guest's satisfaction. Liaise and coordinate with the Marketing team and Monastic Community on the receiving of donations. 2. Team Leadership & Management Set the standard, lead and motivate the Coordination team in the provision of a professional and excellent Benedictine guest experience. Liaise regularly with the Monastic Lead of Hospitality to ensure delivery of the Community s aims. Liaise regularly with the Guest Operations Manager and other on site team members to ensure the smooth delivery of services for all guest bookings. Participate in all Ampleforth Abbey Trust team meetings appropriate to the Role of Guest Relations Manager. Lead regular team meetings for the management of the team s workload and the delivery of efficient and proactive guest support services. Conduct regular performance reviews to develop the skills and personal development of the Coordination team members. Lead or arrange training for team members, appropriate to their role. Set clear performance targets for retreat and event bookings. Manage rotas and staffing levels and ensure appropriate cover including weekends and bank holidaysEnsure compliance in all aspects of Health and Safety, G.D.P.R. and Safeguarding in accordance with the Trust s Policies and Procedures . 3 . Reservations & Revenue Management Manage the booking calendar for Ampleforth Abbey Trust. Oversee all individual and group retreat reservations. Oversee the coordination of all group tours bookings. Optimise room occupancy and venue space utilization. Handle complex customer enquiries and escalations efficiently. Process invoices, deposits and final billing reports accurately. Track and report on key KPIs. Present monthly performance summaries and guest feedback analysis. 4. Conferences, Concerts & Events Management - Serve as the primary contact for all external hire arrangements. - Negotiate contracts, rates and terms for corporate conferences and events. - Coordinate ticketing, seating plans and logistics for events and concerts. - Liaise with internal and external caterers, audio visual technicians, and facilities teams for the smooth delivery of all events. - Manage the Event Coordinator and handover to the Operations team to ensure flawless on-site delivery of events. 5. Customer Experience & Quality Control - Ensure the Benedictine charism of Hospitality is at the heart of the guest experience. - Create a warm, welcoming, professional Benedictine guest experience for all guests. - Identify opportunities, including via guest feedback, to elevate service standards and enhance the guest experience, delivering and reviewing them on an ongoing basis. - Ensure special guest requirements and dietary needs are logged and delivered. - Ensure all health and safety compliance requirements and documentation are fulfilled across the guests experience. - Any other duties, as required by the Head of Guest Operations, Executive Team, Abbot or Monastery Lead for Hospitality, which pertain to the provision of a good guest experience at Ampleforth Abbey. About You - Previous experience in a similar role - Strong leadership and team management skills - Be a team player, flexible and reliable with a can-do attitude - Excellent guest service and communication abilities - Good organisational skills with excellent attention to detail - Strong problem-solving skills with the ability to manage multiple priorities. - Own transport required - Experience working in a heritage, visitor attraction, or faith-based setting - Interest in history, heritage, or monastic tradition - Calm, approachable, and professional manner - Respect and support for the spiritual and historic nature of the Abbey - Ability to work in a sometimes quiet, reflective environment Working Conditions - Includes weekends, bank holidays, and occasional events - Fast-paced environment during peak visitor seasons Benefits - Up to 8% employer-matched pension - Life assurance - Free lunch during working hours - Free on-site parking - 20% discount at the Tea room and Abbey Shop - Cycle to Work Scheme - Christmas Closure - Historic Houses and Yorkshire Great Houses, Castles and Gardens passes to borrow - Employee Assistance programme - Retail savings platform - 50% discount on fitness suite, swimming and other activities at St Albans Centre Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references. Interested? If you feel that you possess the relevant skills and experience, then please submit your CV for review. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Deluxebase is an established and growing international toy and gift business supplying zoos, aquariums, museums, visitor attractions and retailers across the UK, Europe and North America. As the business continues to grow, we are strengthening our senior management team and are looking for an experienced Head of Operations to take responsibility for the day-to-day operational performance of the company. Reporting directly to the Joint Managing Directors, this is a broad senior management role covering the operational functions that take products from suppliers through to our customers. The role You will lead and improve the day-to-day operational performance of the business, working closely with managers across Purchasing & Logistics, Warehousing, Sales Administration, Product Development, IT and Finance. Key responsibilities will include: Leading the day-to-day operational performance of the business. Providing senior management oversight across Purchasing & Logistics, Warehouse Operations and Sales Administration. Overseeing our UK warehouse and third-party logistics operation in the USA. Improving purchasing, stock, shipping, fulfilment and customer-service processes. Developing clear operational KPIs and management reporting. Driving better use of Odoo ERP and reducing unnecessary manual and spreadsheet-based processes. Leading cross-functional operational improvement projects. Improving accountability, workflows, deadlines and escalation processes across departments. Coordinating operational requirements for trade shows, showrooms, customised products and other key business projects. Working with the Joint Managing Directors to improve the management structure and reduce routine director involvement in operational issues. A key part of the role will be developing the managers and teams beneath you, creating clear ownership and ensuring issues are properly followed through to completion. The role will involve regular UK and international travel, including visits to overseas logistics partners, suppliers, trade fairs and operations. Candidates should be comfortable travelling several times a year, including occasional longer-haul trips. About you We are looking for an experienced operational leader with strong commercial judgement and a practical approach. You are likely to have: Significant experience in operations, supply chain, distribution, wholesale, manufacturing or a product-based business. Experience managing multiple functions, managers or operational teams. Strong leadership, organisation and project-management skills. Experience improving processes, productivity and operational control. Strong numerical and analytical ability. Experience using ERP systems and management information. Experience working with warehouses, logistics providers and suppliers. The confidence to challenge inefficient processes and introduce better ways of working. An engineering, manufacturing, lean/process-improvement or technical operations background would be advantageous, particularly where this has involved improving workflows, productivity, systems or operational efficiency. Experience within importing, wholesale, consumer products, ecommerce or international distribution would also be particularly valuable. Experience of Odoo would be advantageous but is not essential. Why join Deluxebase? Deluxebase is investing in its people, systems and management structure to support continued growth in the UK, Europe and North America. This is not a narrow departmental role. It is an opportunity to become the senior operational leader within the business, reporting directly to the Joint Managing Directors and having a genuine influence over how the company develops. Salary: competitive, from £50,000 depending on experience The role is also expected to participate in the company s management performance-bonus scheme once introduced, incorporating both Group EBITDA performance and role-specific operational objectives.
Aug 08, 2026
Full time
Deluxebase is an established and growing international toy and gift business supplying zoos, aquariums, museums, visitor attractions and retailers across the UK, Europe and North America. As the business continues to grow, we are strengthening our senior management team and are looking for an experienced Head of Operations to take responsibility for the day-to-day operational performance of the company. Reporting directly to the Joint Managing Directors, this is a broad senior management role covering the operational functions that take products from suppliers through to our customers. The role You will lead and improve the day-to-day operational performance of the business, working closely with managers across Purchasing & Logistics, Warehousing, Sales Administration, Product Development, IT and Finance. Key responsibilities will include: Leading the day-to-day operational performance of the business. Providing senior management oversight across Purchasing & Logistics, Warehouse Operations and Sales Administration. Overseeing our UK warehouse and third-party logistics operation in the USA. Improving purchasing, stock, shipping, fulfilment and customer-service processes. Developing clear operational KPIs and management reporting. Driving better use of Odoo ERP and reducing unnecessary manual and spreadsheet-based processes. Leading cross-functional operational improvement projects. Improving accountability, workflows, deadlines and escalation processes across departments. Coordinating operational requirements for trade shows, showrooms, customised products and other key business projects. Working with the Joint Managing Directors to improve the management structure and reduce routine director involvement in operational issues. A key part of the role will be developing the managers and teams beneath you, creating clear ownership and ensuring issues are properly followed through to completion. The role will involve regular UK and international travel, including visits to overseas logistics partners, suppliers, trade fairs and operations. Candidates should be comfortable travelling several times a year, including occasional longer-haul trips. About you We are looking for an experienced operational leader with strong commercial judgement and a practical approach. You are likely to have: Significant experience in operations, supply chain, distribution, wholesale, manufacturing or a product-based business. Experience managing multiple functions, managers or operational teams. Strong leadership, organisation and project-management skills. Experience improving processes, productivity and operational control. Strong numerical and analytical ability. Experience using ERP systems and management information. Experience working with warehouses, logistics providers and suppliers. The confidence to challenge inefficient processes and introduce better ways of working. An engineering, manufacturing, lean/process-improvement or technical operations background would be advantageous, particularly where this has involved improving workflows, productivity, systems or operational efficiency. Experience within importing, wholesale, consumer products, ecommerce or international distribution would also be particularly valuable. Experience of Odoo would be advantageous but is not essential. Why join Deluxebase? Deluxebase is investing in its people, systems and management structure to support continued growth in the UK, Europe and North America. This is not a narrow departmental role. It is an opportunity to become the senior operational leader within the business, reporting directly to the Joint Managing Directors and having a genuine influence over how the company develops. Salary: competitive, from £50,000 depending on experience The role is also expected to participate in the company s management performance-bonus scheme once introduced, incorporating both Group EBITDA performance and role-specific operational objectives.
Our client is a well-established and growing UK manufacturing business seeking an experienced Head of Finance to join their senior leadership team. This is an excellent opportunity for a commercially minded finance professional to play a pivotal role in the continued success of a thriving organisation. As Head of Finance, you will take overall responsibility for the efficient management of the company's financial operations, ensuring robust financial controls, accurate reporting and the delivery of timely financial information to support strategic decision-making. This is a hands-on leadership role, requiring someone who is equally comfortable managing day-to-day financial activities as they are producing management accounts and providing commercial insight to the board. The successful applicant will ideally be fully qualified or actively studying towards ACA, ACCA or CIM with a strong background in management accounting. Excellent knowledge of UK accounting standards. Experience of VAT, payroll and statutory reporting. Based near Tunbridge Wells. Parking on site. Salary 40k - 50k pa (dependent on experience). Apply now for more details.
Aug 08, 2026
Full time
Our client is a well-established and growing UK manufacturing business seeking an experienced Head of Finance to join their senior leadership team. This is an excellent opportunity for a commercially minded finance professional to play a pivotal role in the continued success of a thriving organisation. As Head of Finance, you will take overall responsibility for the efficient management of the company's financial operations, ensuring robust financial controls, accurate reporting and the delivery of timely financial information to support strategic decision-making. This is a hands-on leadership role, requiring someone who is equally comfortable managing day-to-day financial activities as they are producing management accounts and providing commercial insight to the board. The successful applicant will ideally be fully qualified or actively studying towards ACA, ACCA or CIM with a strong background in management accounting. Excellent knowledge of UK accounting standards. Experience of VAT, payroll and statutory reporting. Based near Tunbridge Wells. Parking on site. Salary 40k - 50k pa (dependent on experience). Apply now for more details.
GBR Recruitment are delighted to be working exclusively with a Lincolnshire based defence company recruiting for an experienced Commercial Lead with Defence / MOD sector experience (products / services into) to lead all commercial activities, putting together the commercial strategy & rolling it out operationally, in turn driving efficiencies & increasing business growth. You will play a lead role in all MOD / defence tender bids up to £100M, as well as overseeing procurement, pricing agreements, costings, customer / supplier contractual terms negotiations & more, ensuring this commercial defence business remains financially strong & that any commercial risks are mitigated. In this key commercial executive level role, you will have strong knowledge of MOD / Defence Frameworks, plus security classifications ITAR / Export Controls, DEFCONS, DEFSTANs & ISO compliance standards. This role would suit someone with a defence / MOD background, who has worked as or is working as a Head of Commercial, Commercial Manager, Commercial Operations Manager, Commercial & Contracts Lead, Commercial Account Manager, Business Manager or similar with comparable day to day duties. Duties: Re-engineer, implement and execute the commercial strategy to drive substantial business growth, across both defence software & hardware service lines. Responsible for the full life-cycle of contract management, including drafting, negotiation, execution, monitoring, and renewal of defence contracts. Lead / steer all commercial business proposals, MOD tenders & MOD bids of various complexities & varying monetary values Produce accurate commercially viable pricing models for software products, licensing structures, support packages & hardware maintenance servicing agreements. Analyse commercial performance metrics / MI / KPI's, profitability levels, & overall cost management. Main commercial point of contact for key defence / MOD / government customers, business partners & key suppliers. Deliver the right commercial strategy operationally by working closely with the wider operation including software engineering, hardware maintenance, operations & programme management teams to ensure the business is in a strong position commercially and working to a strategy that is deliverable / profitable. Build & grow strong relationships with defence-sector clients, ensuring clarity on all deliverables, achievable service levels (SLA's) & contractual expectations. Ensure all contracts meet regulatory, legal & financial requirements, including MOD/defence procurement frameworks where applicable. Manage contract change notices, variations & performance measures. Monitor commercial performance metrics, profitability & cost management. Produce & deliver weekly & monthly reports to share with the SMT / MD. Mitigate any commercial & contractual risks. Ensure Compliance with applicable regulations, including security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, relevant ISO standards & any other areas of compliance as necessary, ensuring the maintenance of commercial documentation, audit records & contract frameworks. Coach, mentor & develop the Commercial Officer who reports into you Attributes: Minimum CIPS Level 5 preferred Used to supplying services / products into government & defence industry customers. Knowledge of security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, plus relevant ISO standards. Used to working on & heading up high value business tenders £M's Used to having full control of all commercials Used to leading others, as this has one direct report MOD / defence background, ideally with some knowledge of electronic warfare (EW), radar technology & other next generation defence measures The client is looking at a commission / bonus scheme for this role, so that could come in as an additional employee benefit in the coming months / year. Interviews for this role are to take place immediately. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. There may be some flexibility in terms of the odd day working remotely from home. Apply today!
Aug 08, 2026
Full time
GBR Recruitment are delighted to be working exclusively with a Lincolnshire based defence company recruiting for an experienced Commercial Lead with Defence / MOD sector experience (products / services into) to lead all commercial activities, putting together the commercial strategy & rolling it out operationally, in turn driving efficiencies & increasing business growth. You will play a lead role in all MOD / defence tender bids up to £100M, as well as overseeing procurement, pricing agreements, costings, customer / supplier contractual terms negotiations & more, ensuring this commercial defence business remains financially strong & that any commercial risks are mitigated. In this key commercial executive level role, you will have strong knowledge of MOD / Defence Frameworks, plus security classifications ITAR / Export Controls, DEFCONS, DEFSTANs & ISO compliance standards. This role would suit someone with a defence / MOD background, who has worked as or is working as a Head of Commercial, Commercial Manager, Commercial Operations Manager, Commercial & Contracts Lead, Commercial Account Manager, Business Manager or similar with comparable day to day duties. Duties: Re-engineer, implement and execute the commercial strategy to drive substantial business growth, across both defence software & hardware service lines. Responsible for the full life-cycle of contract management, including drafting, negotiation, execution, monitoring, and renewal of defence contracts. Lead / steer all commercial business proposals, MOD tenders & MOD bids of various complexities & varying monetary values Produce accurate commercially viable pricing models for software products, licensing structures, support packages & hardware maintenance servicing agreements. Analyse commercial performance metrics / MI / KPI's, profitability levels, & overall cost management. Main commercial point of contact for key defence / MOD / government customers, business partners & key suppliers. Deliver the right commercial strategy operationally by working closely with the wider operation including software engineering, hardware maintenance, operations & programme management teams to ensure the business is in a strong position commercially and working to a strategy that is deliverable / profitable. Build & grow strong relationships with defence-sector clients, ensuring clarity on all deliverables, achievable service levels (SLA's) & contractual expectations. Ensure all contracts meet regulatory, legal & financial requirements, including MOD/defence procurement frameworks where applicable. Manage contract change notices, variations & performance measures. Monitor commercial performance metrics, profitability & cost management. Produce & deliver weekly & monthly reports to share with the SMT / MD. Mitigate any commercial & contractual risks. Ensure Compliance with applicable regulations, including security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, relevant ISO standards & any other areas of compliance as necessary, ensuring the maintenance of commercial documentation, audit records & contract frameworks. Coach, mentor & develop the Commercial Officer who reports into you Attributes: Minimum CIPS Level 5 preferred Used to supplying services / products into government & defence industry customers. Knowledge of security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, plus relevant ISO standards. Used to working on & heading up high value business tenders £M's Used to having full control of all commercials Used to leading others, as this has one direct report MOD / defence background, ideally with some knowledge of electronic warfare (EW), radar technology & other next generation defence measures The client is looking at a commission / bonus scheme for this role, so that could come in as an additional employee benefit in the coming months / year. Interviews for this role are to take place immediately. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. There may be some flexibility in terms of the odd day working remotely from home. Apply today!
GBR Recruitment are delighted to be working exclusively with a Lincolnshire based defence company recruiting for an experienced Commercial Lead with Defence / MOD sector experience (products / services into) to lead all commercial activities, putting together the commercial strategy & rolling it out operationally, in turn driving efficiencies & increasing business growth. You will play a lead role in all MOD / defence tender bids up to £100M, as well as overseeing procurement, pricing agreements, costings, customer / supplier contractual terms negotiations & more, ensuring this commercial defence business remains financially strong & that any commercial risks are mitigated. In this key commercial executive level role, you will have strong knowledge of MOD / Defence Frameworks, plus security classifications ITAR / Export Controls, DEFCONS, DEFSTANs & ISO compliance standards. This role would suit someone with a defence / MOD background, who has worked as or is working as a Head of Commercial, Commercial Manager, Commercial Operations Manager, Commercial & Contracts Lead, Commercial Account Manager, Business Manager or similar with comparable day to day duties. Duties: Re-engineer, implement and execute the commercial strategy to drive substantial business growth, across both defence software & hardware service lines. Responsible for the full life-cycle of contract management, including drafting, negotiation, execution, monitoring, and renewal of defence contracts. Lead / steer all commercial business proposals, MOD tenders & MOD bids of various complexities & varying monetary values Produce accurate commercially viable pricing models for software products, licensing structures, support packages & hardware maintenance servicing agreements. Analyse commercial performance metrics / MI / KPI's, profitability levels, & overall cost management. Main commercial point of contact for key defence / MOD / government customers, business partners & key suppliers. Deliver the right commercial strategy operationally by working closely with the wider operation including software engineering, hardware maintenance, operations & programme management teams to ensure the business is in a strong position commercially and working to a strategy that is deliverable / profitable. Build & grow strong relationships with defence-sector clients, ensuring clarity on all deliverables, achievable service levels (SLA's) & contractual expectations. Ensure all contracts meet regulatory, legal & financial requirements, including MOD/defence procurement frameworks where applicable. Manage contract change notices, variations & performance measures. Monitor commercial performance metrics, profitability & cost management. Produce & deliver weekly & monthly reports to share with the SMT / MD. Mitigate any commercial & contractual risks. Ensure Compliance with applicable regulations, including security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, relevant ISO standards & any other areas of compliance as necessary, ensuring the maintenance of commercial documentation, audit records & contract frameworks. Coach, mentor & develop the Commercial Officer who reports into you Attributes: Minimum CIPS Level 5 preferred Used to supplying services / products into government & defence industry customers. Knowledge of security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, plus relevant ISO standards. Used to working on & heading up high value business tenders £M's Used to having full control of all commercials Used to leading others, as this has one direct report MOD / defence background, ideally with some knowledge of electronic warfare (EW), radar technology & other next generation defence measures The client is looking at a commission / bonus scheme for this role, so that could come in as an additional employee benefit in the coming months / year. Interviews for this role are to take place immediately. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. There may be some flexibility in terms of the odd day working remotely from home. Apply today!
Aug 08, 2026
Full time
GBR Recruitment are delighted to be working exclusively with a Lincolnshire based defence company recruiting for an experienced Commercial Lead with Defence / MOD sector experience (products / services into) to lead all commercial activities, putting together the commercial strategy & rolling it out operationally, in turn driving efficiencies & increasing business growth. You will play a lead role in all MOD / defence tender bids up to £100M, as well as overseeing procurement, pricing agreements, costings, customer / supplier contractual terms negotiations & more, ensuring this commercial defence business remains financially strong & that any commercial risks are mitigated. In this key commercial executive level role, you will have strong knowledge of MOD / Defence Frameworks, plus security classifications ITAR / Export Controls, DEFCONS, DEFSTANs & ISO compliance standards. This role would suit someone with a defence / MOD background, who has worked as or is working as a Head of Commercial, Commercial Manager, Commercial Operations Manager, Commercial & Contracts Lead, Commercial Account Manager, Business Manager or similar with comparable day to day duties. Duties: Re-engineer, implement and execute the commercial strategy to drive substantial business growth, across both defence software & hardware service lines. Responsible for the full life-cycle of contract management, including drafting, negotiation, execution, monitoring, and renewal of defence contracts. Lead / steer all commercial business proposals, MOD tenders & MOD bids of various complexities & varying monetary values Produce accurate commercially viable pricing models for software products, licensing structures, support packages & hardware maintenance servicing agreements. Analyse commercial performance metrics / MI / KPI's, profitability levels, & overall cost management. Main commercial point of contact for key defence / MOD / government customers, business partners & key suppliers. Deliver the right commercial strategy operationally by working closely with the wider operation including software engineering, hardware maintenance, operations & programme management teams to ensure the business is in a strong position commercially and working to a strategy that is deliverable / profitable. Build & grow strong relationships with defence-sector clients, ensuring clarity on all deliverables, achievable service levels (SLA's) & contractual expectations. Ensure all contracts meet regulatory, legal & financial requirements, including MOD/defence procurement frameworks where applicable. Manage contract change notices, variations & performance measures. Monitor commercial performance metrics, profitability & cost management. Produce & deliver weekly & monthly reports to share with the SMT / MD. Mitigate any commercial & contractual risks. Ensure Compliance with applicable regulations, including security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, relevant ISO standards & any other areas of compliance as necessary, ensuring the maintenance of commercial documentation, audit records & contract frameworks. Coach, mentor & develop the Commercial Officer who reports into you Attributes: Minimum CIPS Level 5 preferred Used to supplying services / products into government & defence industry customers. Knowledge of security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, plus relevant ISO standards. Used to working on & heading up high value business tenders £M's Used to having full control of all commercials Used to leading others, as this has one direct report MOD / defence background, ideally with some knowledge of electronic warfare (EW), radar technology & other next generation defence measures The client is looking at a commission / bonus scheme for this role, so that could come in as an additional employee benefit in the coming months / year. Interviews for this role are to take place immediately. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. There may be some flexibility in terms of the odd day working remotely from home. Apply today!
Ready to Lead the Charge? Become a Store Manager for a Leading Fashion Retail Brand Salary: Up to 55,000 + Bonus Zachary Daniels Retail Recruitment is excited to partner with one of the UK's most renowned retail brands to find a passionate and driven Store Manager for a thriving location store who are known for an amazing customer experience. If you're ready to inspire a team, elevate customer experiences, and make an impact in retail, this is the opportunity for you! Why You'll Love This Role: Make a Real Impact : As a Store Manager, you're shaping the success of the store and leaving your mark on the business. Career Growth : This role offers you the potential to fast-track your career with plenty of opportunities for advancement. Be Part of Something Special : Join a brand with a strong customer-first culture and a forward-thinking, innovative approach. Key Responsibilities as our Store Manager: Champion Customer Service : Lead by example to inspire outstanding service and an unforgettable shopping experience. Drive Sales & Performance : Maximize sales and profitability while ensuring smooth day-to-day store operations. Lead & Develop a Team : Motivate, mentor, and coach your team to consistently exceed goals and standards. Set and Maintain Standards : Ensure the store operates at its best with a focus on brand compliance, stock management, and Health & Safety. Market Awareness : Stay ahead of retail trends and competitors to develop strategies that drive success. Achieve KPIs : Set and exceed key performance targets, ensuring your store's success is always top of mind. Are You the Store Manager We're Looking For? Proven Experience : At least 12 months in a managerial role (Store Manager, Assistant Manager, or Department Manager). Leadership Skills : Passionate about leading teams, delivering exceptional customer service, and achieving great results. Commercial Acumen : A strong understanding of driving sales and managing business operations. What's In It For You? Competitive Salary : Up to 55,000 with regular performance reviews. Bonus Structure : Because your hard work should be rewarded! Career Progression : A chance to lead a high-profile store and unlock future opportunities within the business. Dynamic Team : Join a collaborative and creative workplace where innovation is celebrated. Ready to Take the Lead? If you're passionate about retail, ready to lead a team, and eager to take your career to the next level, we want to hear from you! Apply today and join a brand that values innovation, team collaboration, and your potential! BBBH26949
Aug 08, 2026
Full time
Ready to Lead the Charge? Become a Store Manager for a Leading Fashion Retail Brand Salary: Up to 55,000 + Bonus Zachary Daniels Retail Recruitment is excited to partner with one of the UK's most renowned retail brands to find a passionate and driven Store Manager for a thriving location store who are known for an amazing customer experience. If you're ready to inspire a team, elevate customer experiences, and make an impact in retail, this is the opportunity for you! Why You'll Love This Role: Make a Real Impact : As a Store Manager, you're shaping the success of the store and leaving your mark on the business. Career Growth : This role offers you the potential to fast-track your career with plenty of opportunities for advancement. Be Part of Something Special : Join a brand with a strong customer-first culture and a forward-thinking, innovative approach. Key Responsibilities as our Store Manager: Champion Customer Service : Lead by example to inspire outstanding service and an unforgettable shopping experience. Drive Sales & Performance : Maximize sales and profitability while ensuring smooth day-to-day store operations. Lead & Develop a Team : Motivate, mentor, and coach your team to consistently exceed goals and standards. Set and Maintain Standards : Ensure the store operates at its best with a focus on brand compliance, stock management, and Health & Safety. Market Awareness : Stay ahead of retail trends and competitors to develop strategies that drive success. Achieve KPIs : Set and exceed key performance targets, ensuring your store's success is always top of mind. Are You the Store Manager We're Looking For? Proven Experience : At least 12 months in a managerial role (Store Manager, Assistant Manager, or Department Manager). Leadership Skills : Passionate about leading teams, delivering exceptional customer service, and achieving great results. Commercial Acumen : A strong understanding of driving sales and managing business operations. What's In It For You? Competitive Salary : Up to 55,000 with regular performance reviews. Bonus Structure : Because your hard work should be rewarded! Career Progression : A chance to lead a high-profile store and unlock future opportunities within the business. Dynamic Team : Join a collaborative and creative workplace where innovation is celebrated. Ready to Take the Lead? If you're passionate about retail, ready to lead a team, and eager to take your career to the next level, we want to hear from you! Apply today and join a brand that values innovation, team collaboration, and your potential! BBBH26949
Head of operations and client success - Required for this global, expanding TMC. They are looking for a head of operations within business travel, someone who is fantastic on sabre, ideally knows Protas looking for an amazing opportunity. Hybrid within one of their 3 office in London, Hampshire and Glasgow. Salary between 68,000 to 72,000 plus great benefits and bonus. Head of operations and client success duties The role is broken down into 5 parts 1/operational excellent and strategy. Overseeing a team of 50 consultants managed by 4 team leaders that report directly into you 2/Client success and service quality 3/Performance and management information 4/commercial and financial performance 5/Resource and capacity planning Head of operations and client success skills required -Significant hands on operations management experience within a TMC -Strong understanding or corporate travel operations -Super user of sabre -Ideally knowledge of PROTAS -Experience of leading a team based in multiple locations and homebased -Hands on experience in coaching -Experience in managing KPIs, SLAs etc Additional information -Happy is you are based close to any of the locations as the role is hybrid - Benefits include bonus, 25 days holidays, holiday discounts, pension, wellbeing support, training and development and many more If you are interested in the above role please apply online or send your cv to (url removed) quoting DT60789
Aug 08, 2026
Full time
Head of operations and client success - Required for this global, expanding TMC. They are looking for a head of operations within business travel, someone who is fantastic on sabre, ideally knows Protas looking for an amazing opportunity. Hybrid within one of their 3 office in London, Hampshire and Glasgow. Salary between 68,000 to 72,000 plus great benefits and bonus. Head of operations and client success duties The role is broken down into 5 parts 1/operational excellent and strategy. Overseeing a team of 50 consultants managed by 4 team leaders that report directly into you 2/Client success and service quality 3/Performance and management information 4/commercial and financial performance 5/Resource and capacity planning Head of operations and client success skills required -Significant hands on operations management experience within a TMC -Strong understanding or corporate travel operations -Super user of sabre -Ideally knowledge of PROTAS -Experience of leading a team based in multiple locations and homebased -Hands on experience in coaching -Experience in managing KPIs, SLAs etc Additional information -Happy is you are based close to any of the locations as the role is hybrid - Benefits include bonus, 25 days holidays, holiday discounts, pension, wellbeing support, training and development and many more If you are interested in the above role please apply online or send your cv to (url removed) quoting DT60789
Job Purpose To develop new business opportunities, manage client relationships, and provide high-quality recruitment solutions within the white-collar sector. The role will be a key part of the sales team, responsible for achieving individual and team targets while contributing to a positive, driven, and successful working environment. You will be responsible for growing existing accounts, identifying and securing new clients, managing the recruitment process, and successfully placing candidates while maintaining high service standards and commercial performance. Reporting To Head of Sales & Operations / Directors Key Performance Indicators (KPIs) Maintain agreed profit margins Achieve and exceed monthly revenue targets Provide accurate monthly forecasts reflecting current and future sales activity Meet agreed business development and activity targets Sales & Business Development Generate new business through outbound calls, networking, referrals, and market research Develop relationships with prospective clients and key decision-makers Grow existing client accounts through account management and upselling opportunities Build and maintain a strong sales pipeline Utilise industry leads, referrals, and internal resources to identify opportunities Maintain consistent sales activity levels through calls, meetings, and client engagement Client Management Build and maintain long-term client relationships Provide a professional and consultative recruitment service Conduct regular client meetings, reviews, and account development discussion Office Activity Carry out structured business development activity using CRM systems Maintain accurate client and candidate records Work closely with the resourcing team to identify and place suitable candidates Manage candidate relationships throughout the recruitment process Field Activity Attend regular client visits and business development meetings Develop new opportunities through face-to-face engagement Build strong relationships with clients and candidates within the market Generate referrals and further business opportunities Compliance & Health & Safety Follow GDPR requirements and internal compliance procedures Ensure all placements meet required standards and regulations Maintain accurate documentation and reporting Escalate any concerns or issues appropriately Key Skills & Experience Previous recruitment, sales, or business development experience preferred Strong communication and negotiation skills Excellent organisation and relationship-building abilities Commercially focused with a target-driven mindset If interested please get in touch on (phone number removed)
Aug 08, 2026
Full time
Job Purpose To develop new business opportunities, manage client relationships, and provide high-quality recruitment solutions within the white-collar sector. The role will be a key part of the sales team, responsible for achieving individual and team targets while contributing to a positive, driven, and successful working environment. You will be responsible for growing existing accounts, identifying and securing new clients, managing the recruitment process, and successfully placing candidates while maintaining high service standards and commercial performance. Reporting To Head of Sales & Operations / Directors Key Performance Indicators (KPIs) Maintain agreed profit margins Achieve and exceed monthly revenue targets Provide accurate monthly forecasts reflecting current and future sales activity Meet agreed business development and activity targets Sales & Business Development Generate new business through outbound calls, networking, referrals, and market research Develop relationships with prospective clients and key decision-makers Grow existing client accounts through account management and upselling opportunities Build and maintain a strong sales pipeline Utilise industry leads, referrals, and internal resources to identify opportunities Maintain consistent sales activity levels through calls, meetings, and client engagement Client Management Build and maintain long-term client relationships Provide a professional and consultative recruitment service Conduct regular client meetings, reviews, and account development discussion Office Activity Carry out structured business development activity using CRM systems Maintain accurate client and candidate records Work closely with the resourcing team to identify and place suitable candidates Manage candidate relationships throughout the recruitment process Field Activity Attend regular client visits and business development meetings Develop new opportunities through face-to-face engagement Build strong relationships with clients and candidates within the market Generate referrals and further business opportunities Compliance & Health & Safety Follow GDPR requirements and internal compliance procedures Ensure all placements meet required standards and regulations Maintain accurate documentation and reporting Escalate any concerns or issues appropriately Key Skills & Experience Previous recruitment, sales, or business development experience preferred Strong communication and negotiation skills Excellent organisation and relationship-building abilities Commercially focused with a target-driven mindset If interested please get in touch on (phone number removed)
Creative Food & Events Manager Central London Liverpool Street 46,000 per annum performance-related bonus Monday to Friday 7:00am - 3:30pm The Opportunity A leading contract catering provider is seeking a Creative Food & Events Manager to join a flagship corporate site within a prestigious financial institution in Central London. This is a unique opportunity for a highly creative, food-driven individual who lives and breathes hospitality - someone who understands not just trends, but flavour, presentation, seasonality, and the full dining experience. The successful candidate will take ownership of a dynamic and ever-evolving food and events programme, delivering everything from immersive world food activation's and high-impact themed pop-ups to bespoke client events and external collaborations. This role is all about bringing creativity to life while maintaining exceptional organisation and execution. The Role Working closely with the on-site culinary and senior management teams, the Creative Food & Events Manager will lead the planning and delivery of engaging, trend-led food experiences that elevate the workplace environment and drive client engagement. This is a hands-on position, ideal for someone who thrives in a fast-paced setting and enjoys turning innovative ideas into polished, high-quality events. Key Responsibilities Events & Activations Lead the end-to-end planning and execution of a vibrant on-site events calendar Deliver creative monthly food showcases, world food themes, and seasonal activation's Coordinate and manage external street food vendors and pop-up collaborations Creative Concept Development Design engaging food concepts, menus, and experiences that resonate with a corporate audience Create visually impactful installations, themed setups, and food styling moments Supplier & Stakeholder Management Build strong relationships with suppliers and external partners Source innovative products and vendors through market research and industry engagement Collaborate closely with clients and internal teams to ensure expectations are exceeded Event Delivery & Operations Support and lead the execution of both internal and external events Ensure seamless delivery, maintaining exceptional standards of quality and presentation Performance & Commercial Awareness Manage event budgets and monitor performance outcomes Analyse engagement and continuously improve the offer Support cost control, stock awareness, and waste reduction initiatives Trend Research & Innovation Stay ahead of food and hospitality trends through high street research and industry events Work alongside chefs to continuously evolve and enhance the food offering Team Leadership Support and develop junior team members, ensuring high standards and smooth delivery Promote a collaborative, positive, and high-performing team culture About You Genuinely passionate about food, with a strong understanding of global cuisines and trends Creative thinker with the ability to turn ideas into high-quality, engaging experiences Highly organised, with the ability to manage multiple projects simultaneously Experience within contract catering, corporate hospitality, or events is highly desirable Confident working with suppliers, stakeholders, and senior clients Strong commercial awareness, including budget management and performance tracking Hands-on, proactive, and adaptable in a fast-paced environment Strong IT skills, particularly Excel Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Aug 08, 2026
Full time
Creative Food & Events Manager Central London Liverpool Street 46,000 per annum performance-related bonus Monday to Friday 7:00am - 3:30pm The Opportunity A leading contract catering provider is seeking a Creative Food & Events Manager to join a flagship corporate site within a prestigious financial institution in Central London. This is a unique opportunity for a highly creative, food-driven individual who lives and breathes hospitality - someone who understands not just trends, but flavour, presentation, seasonality, and the full dining experience. The successful candidate will take ownership of a dynamic and ever-evolving food and events programme, delivering everything from immersive world food activation's and high-impact themed pop-ups to bespoke client events and external collaborations. This role is all about bringing creativity to life while maintaining exceptional organisation and execution. The Role Working closely with the on-site culinary and senior management teams, the Creative Food & Events Manager will lead the planning and delivery of engaging, trend-led food experiences that elevate the workplace environment and drive client engagement. This is a hands-on position, ideal for someone who thrives in a fast-paced setting and enjoys turning innovative ideas into polished, high-quality events. Key Responsibilities Events & Activations Lead the end-to-end planning and execution of a vibrant on-site events calendar Deliver creative monthly food showcases, world food themes, and seasonal activation's Coordinate and manage external street food vendors and pop-up collaborations Creative Concept Development Design engaging food concepts, menus, and experiences that resonate with a corporate audience Create visually impactful installations, themed setups, and food styling moments Supplier & Stakeholder Management Build strong relationships with suppliers and external partners Source innovative products and vendors through market research and industry engagement Collaborate closely with clients and internal teams to ensure expectations are exceeded Event Delivery & Operations Support and lead the execution of both internal and external events Ensure seamless delivery, maintaining exceptional standards of quality and presentation Performance & Commercial Awareness Manage event budgets and monitor performance outcomes Analyse engagement and continuously improve the offer Support cost control, stock awareness, and waste reduction initiatives Trend Research & Innovation Stay ahead of food and hospitality trends through high street research and industry events Work alongside chefs to continuously evolve and enhance the food offering Team Leadership Support and develop junior team members, ensuring high standards and smooth delivery Promote a collaborative, positive, and high-performing team culture About You Genuinely passionate about food, with a strong understanding of global cuisines and trends Creative thinker with the ability to turn ideas into high-quality, engaging experiences Highly organised, with the ability to manage multiple projects simultaneously Experience within contract catering, corporate hospitality, or events is highly desirable Confident working with suppliers, stakeholders, and senior clients Strong commercial awareness, including budget management and performance tracking Hands-on, proactive, and adaptable in a fast-paced environment Strong IT skills, particularly Excel Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
LEAD MANAGEMENT ACCOUNTANT FULL TIME, PERMANENT NOTTINGHAM, HYBRID £65,000 P/A SF Partners have partnered with an exciting, government backed business that are currently on the lookout for a Lead Management Accountant to be based out of their Nottingham facility. This role combines core organisational financial management with hands-on financial oversight of major programmes, ensuring strong financial control, transparency, and value for money across both corporate operations and project delivery. The ideal candidate will have commercial finance acumen, experience of managing public money and an understanding of forecasting business rates KEY DUTIES & RESPONSIBILITIES: Company Financial Management & Reporting - Lead the preparation and management of the organisation's financial accounts, including: - Monthly management accounts - Annual financial statements and audit support - Lead modelling of our long-term business rates income (including for different scenarios) working in conjunction with the Accountable Body and Billing Authorities - Alongside the Accountable Body, prepare grant funding agreements for (mostly third party) recipients of EMF grant funding - Maintain robust financial controls and ensure compliance with relevant accounting standards and governance requirements - Monitor cash flow, working capital, and financial performance across the organisation - Produce regular financial reports and insights for senior leadership team and Board decision-making - Support potential occupier businesses by estimating the value potential tax benefits, using - and keeping up to date - our tax benefit modelling Budgeting & Forecasting - Develop and manage the organisation's annual budget and quarterly forecasts for review by the senior leadership team and Board - Work with budget holders, both internal and external recipients of grant funding, to: - Set realistic budgets - Track performance against plan - Identify variances and provide clear analysis, risks, and corrective recommendations Project Cost & Budget Management (Major Programmes) - Provide advice to teams in developing proposals ahead of approval, to ensure business cases or equivalent include sound financial cases, options appraisal and financial due diligence. - Provide financial oversight for major projects/programmes led by EMF directly, including: - Establishing and maintaining project budgets - Monitoring cost profiles and spend against approved budgets - Working with the Accountable Body and other EMF colleagues to agree project spend profiles in grant agreements - Leading assessment of claims for funding from project partners - Partner with programme/project leads to: - Ensure accurate financial forecasting - Identify financial risks and pressures early - Support on procurement of suppliers - Monitor contracts spend with suppliers - Ensure value for money and financial discipline across all contracts, including meeting public procurement and spend threshold requirements - Provide clear reporting on project financial performance, including variance analysis and funding utilisation Financial Business Partnering - Act as a key finance contact across the organisation - Support senior stakeholders (e.g. programme leads, operational leads) to: - Understand financial data - Make informed decisions - Translate financial information into practical insights for non-finance colleagues Governance, Compliance & Audit - Ensure compliance with: - Internal policies - External funding and reporting requirements (particularly relevant for programme funding) - Managing public money guidance - Any other requirements as set by the Accountable Body and Government in relation to Freeport governance and delivery - Support internal and external audit processes - Maintain accurate financial records and documentation Systems, Processes & Continuous Improvement - Develop and improve financial systems, processes, and reporting tools, noting that the existing systems were developed to support a smaller organisation, and we require a system that is fit for purpose as the organisation and its delivery programme has grown - Ensure efficient financial workflows (including draw cost of funding from the Accountable Body, managing invoices, payments, and reporting) - Support implementation of any new finance systems or reporting improvements WHAT'S IN IT FOR YOU? Salary: £65,000 Working hours: Permanent, full-time Holiday entitlement: 28 days holiday plus bank holidays Flexible working: Hybrid, based at the office 60% of the week
Aug 08, 2026
Full time
LEAD MANAGEMENT ACCOUNTANT FULL TIME, PERMANENT NOTTINGHAM, HYBRID £65,000 P/A SF Partners have partnered with an exciting, government backed business that are currently on the lookout for a Lead Management Accountant to be based out of their Nottingham facility. This role combines core organisational financial management with hands-on financial oversight of major programmes, ensuring strong financial control, transparency, and value for money across both corporate operations and project delivery. The ideal candidate will have commercial finance acumen, experience of managing public money and an understanding of forecasting business rates KEY DUTIES & RESPONSIBILITIES: Company Financial Management & Reporting - Lead the preparation and management of the organisation's financial accounts, including: - Monthly management accounts - Annual financial statements and audit support - Lead modelling of our long-term business rates income (including for different scenarios) working in conjunction with the Accountable Body and Billing Authorities - Alongside the Accountable Body, prepare grant funding agreements for (mostly third party) recipients of EMF grant funding - Maintain robust financial controls and ensure compliance with relevant accounting standards and governance requirements - Monitor cash flow, working capital, and financial performance across the organisation - Produce regular financial reports and insights for senior leadership team and Board decision-making - Support potential occupier businesses by estimating the value potential tax benefits, using - and keeping up to date - our tax benefit modelling Budgeting & Forecasting - Develop and manage the organisation's annual budget and quarterly forecasts for review by the senior leadership team and Board - Work with budget holders, both internal and external recipients of grant funding, to: - Set realistic budgets - Track performance against plan - Identify variances and provide clear analysis, risks, and corrective recommendations Project Cost & Budget Management (Major Programmes) - Provide advice to teams in developing proposals ahead of approval, to ensure business cases or equivalent include sound financial cases, options appraisal and financial due diligence. - Provide financial oversight for major projects/programmes led by EMF directly, including: - Establishing and maintaining project budgets - Monitoring cost profiles and spend against approved budgets - Working with the Accountable Body and other EMF colleagues to agree project spend profiles in grant agreements - Leading assessment of claims for funding from project partners - Partner with programme/project leads to: - Ensure accurate financial forecasting - Identify financial risks and pressures early - Support on procurement of suppliers - Monitor contracts spend with suppliers - Ensure value for money and financial discipline across all contracts, including meeting public procurement and spend threshold requirements - Provide clear reporting on project financial performance, including variance analysis and funding utilisation Financial Business Partnering - Act as a key finance contact across the organisation - Support senior stakeholders (e.g. programme leads, operational leads) to: - Understand financial data - Make informed decisions - Translate financial information into practical insights for non-finance colleagues Governance, Compliance & Audit - Ensure compliance with: - Internal policies - External funding and reporting requirements (particularly relevant for programme funding) - Managing public money guidance - Any other requirements as set by the Accountable Body and Government in relation to Freeport governance and delivery - Support internal and external audit processes - Maintain accurate financial records and documentation Systems, Processes & Continuous Improvement - Develop and improve financial systems, processes, and reporting tools, noting that the existing systems were developed to support a smaller organisation, and we require a system that is fit for purpose as the organisation and its delivery programme has grown - Ensure efficient financial workflows (including draw cost of funding from the Accountable Body, managing invoices, payments, and reporting) - Support implementation of any new finance systems or reporting improvements WHAT'S IN IT FOR YOU? Salary: £65,000 Working hours: Permanent, full-time Holiday entitlement: 28 days holiday plus bank holidays Flexible working: Hybrid, based at the office 60% of the week
Hospitality, Catering & Events Manager Location: Hull Area Salary: Starting from 35,000 + Performance Bonus (DOE) Hours: Average 40 hours per week An Exciting Opportunity to Shape the Future of One of East Yorkshire's Premier Hospitality Venues Prestige Recruitment Specialists are proud to be working exclusively with one of East Yorkshire's most exciting and ambitious hospitality destinations in the search for an exceptional Hospitality, Catering & Events Manager. This is far more than a management role - it's an opportunity to leave your mark on a venue that is undergoing significant investment and expansion. As the business continues to grow over the coming years, you'll play a pivotal role in developing its hospitality offering and helping establish it as one of the region's leading destinations for weddings, conferences, events, dining and leisure. If you're an inspirational leader with a passion for delivering unforgettable guest experiences, developing high-performing teams and driving commercial success, we'd love to hear from you. The Role As Hospitality, Catering & Events Manager, you will take ownership of the entire Food & Beverage operation, ensuring exceptional service standards across restaurants, bars, weddings, conferences, golf events and functions. Working closely with senior management and department heads, you'll lead the hospitality team, maximise revenue opportunities and help shape the future growth of the business. This is a hands-on leadership position where no two days are the same. Key Responsibilities Lead and manage all Food & Beverage operations, ensuring outstanding customer experiences at every touchpoint. Drive the growth of the conference, events and wedding business as the venue expands. Coordinate hospitality requirements across multiple departments including weddings, golf, spa, accommodation and conferencing. Inspire, recruit, train and develop a motivated, customer-focused team. Manage staffing levels, rotas, budgets and financial performance. Monitor KPIs and implement strategies to increase sales, profitability and customer satisfaction. Work collaboratively with the Head Chef to develop exciting menus and continuously enhance the food offering. Maintain the highest standards of food quality, presentation and service. Ensure full compliance with Health & Safety, Food Hygiene and licensing regulations. Manage stock control, purchasing and inventory. Handle customer feedback professionally, ensuring every guest leaves with a positive experience. Attend senior management meetings and contribute to the strategic development of the venue. Support marketing initiatives, social media activity and promotional events. Maintain excellent communication across all departments to ensure seamless service delivery. About You We're looking for someone who combines operational excellence with commercial awareness and natural leadership. You'll ideally have: Previous senior management experience within hospitality, hotels, restaurants or event venues. Strong Food & Beverage management experience. Experience managing weddings, conferences, banqueting or large-scale events. A passion for delivering exceptional customer service. Outstanding leadership, coaching and people management skills. Excellent organisational and communication abilities. Commercial awareness with experience managing budgets and driving revenue. A proactive, hands-on approach with excellent problem-solving skills. A genuine passion for creating memorable guest experiences. What's in it for You? Starting salary of 35,000+ depending on experience. Performance-related bonus. Average 40-hour working week. The opportunity to join a thriving business during an exciting period of growth. Genuine autonomy to shape and develop the hospitality operation. Long-term career progression with an ambitious and expanding organisation. A varied and rewarding role where your ideas and leadership will make a real impact. If you are interested and meet the above criteria, please send your CV to (url removed) Please note: Prestige Recruitment is an equal opportunity employer with 30 years of service within the recruitment & staffing sector.
Aug 08, 2026
Full time
Hospitality, Catering & Events Manager Location: Hull Area Salary: Starting from 35,000 + Performance Bonus (DOE) Hours: Average 40 hours per week An Exciting Opportunity to Shape the Future of One of East Yorkshire's Premier Hospitality Venues Prestige Recruitment Specialists are proud to be working exclusively with one of East Yorkshire's most exciting and ambitious hospitality destinations in the search for an exceptional Hospitality, Catering & Events Manager. This is far more than a management role - it's an opportunity to leave your mark on a venue that is undergoing significant investment and expansion. As the business continues to grow over the coming years, you'll play a pivotal role in developing its hospitality offering and helping establish it as one of the region's leading destinations for weddings, conferences, events, dining and leisure. If you're an inspirational leader with a passion for delivering unforgettable guest experiences, developing high-performing teams and driving commercial success, we'd love to hear from you. The Role As Hospitality, Catering & Events Manager, you will take ownership of the entire Food & Beverage operation, ensuring exceptional service standards across restaurants, bars, weddings, conferences, golf events and functions. Working closely with senior management and department heads, you'll lead the hospitality team, maximise revenue opportunities and help shape the future growth of the business. This is a hands-on leadership position where no two days are the same. Key Responsibilities Lead and manage all Food & Beverage operations, ensuring outstanding customer experiences at every touchpoint. Drive the growth of the conference, events and wedding business as the venue expands. Coordinate hospitality requirements across multiple departments including weddings, golf, spa, accommodation and conferencing. Inspire, recruit, train and develop a motivated, customer-focused team. Manage staffing levels, rotas, budgets and financial performance. Monitor KPIs and implement strategies to increase sales, profitability and customer satisfaction. Work collaboratively with the Head Chef to develop exciting menus and continuously enhance the food offering. Maintain the highest standards of food quality, presentation and service. Ensure full compliance with Health & Safety, Food Hygiene and licensing regulations. Manage stock control, purchasing and inventory. Handle customer feedback professionally, ensuring every guest leaves with a positive experience. Attend senior management meetings and contribute to the strategic development of the venue. Support marketing initiatives, social media activity and promotional events. Maintain excellent communication across all departments to ensure seamless service delivery. About You We're looking for someone who combines operational excellence with commercial awareness and natural leadership. You'll ideally have: Previous senior management experience within hospitality, hotels, restaurants or event venues. Strong Food & Beverage management experience. Experience managing weddings, conferences, banqueting or large-scale events. A passion for delivering exceptional customer service. Outstanding leadership, coaching and people management skills. Excellent organisational and communication abilities. Commercial awareness with experience managing budgets and driving revenue. A proactive, hands-on approach with excellent problem-solving skills. A genuine passion for creating memorable guest experiences. What's in it for You? Starting salary of 35,000+ depending on experience. Performance-related bonus. Average 40-hour working week. The opportunity to join a thriving business during an exciting period of growth. Genuine autonomy to shape and develop the hospitality operation. Long-term career progression with an ambitious and expanding organisation. A varied and rewarding role where your ideas and leadership will make a real impact. If you are interested and meet the above criteria, please send your CV to (url removed) Please note: Prestige Recruitment is an equal opportunity employer with 30 years of service within the recruitment & staffing sector.
Customer Success Team Leader Location: Hatfield, Hertfordshire Salary: Up to £40,000 Hours: Monday to Friday, 7:30am to 4:30pm Office Based: 5 days per week Lead. Inspire. Deliver. Are you an experienced Customer Service Team Leader looking for your next challenge? Do you thrive in a fast paced environment where no two days are the same? Are you passionate about developing people, improving processes and delivering an exceptional customer experience? Our client who is in the construction industry, is looking for an ambitious Customer Success Team Leader to join their growing business. Reporting directly to the Head of Operations, you will play a key role in leading a busy customer success team while remaining hands on in the day to day operation. About the Role This is not a role where you sit behind a desk managing from a distance. You'll be working alongside your team of five, leading by example and supporting customers while ensuring the department runs efficiently. You'll oversee your own customer region, deal with customer enquiries, quotations, order processing, invoicing and delivery queries while coaching and developing your team to deliver an outstanding customer experience. Working closely with Sales, Warehouse and Supply Chain, you'll ensure customer orders are delivered accurately and on time while driving continuous improvement across the department. Key Responsibilities Lead, motivate and develop a team of five Customer Success Advisors. Manage day to day customer service operations. Lead by example and remain actively involved in the team's workload. Monitor team performance through KPIs and service levels. Conduct one to ones, performance reviews and coaching sessions. Support recruitment, onboarding and training of new team members. Manage performance, attendance and employee development. Process customer orders, quotations and invoicing. Resolve customer issues quickly and professionally. Liaise with Warehouse and Supply Chain to ensure orders are delivered on time and in full. Identify opportunities to improve customer service and operational efficiency. About You: We're looking for someone who enjoys being part of the team and isn't afraid to roll their sleeves up. You'll have previous experience leading a customer service team within a busy environment and be confident managing performance, coaching colleagues and making decisions under pressure. Ideally you'll have experience within construction, or another technical product environment. You'll Have Previous experience leading a customer service team. Experience managing KPIs and team performance. Strong leadership and coaching skills. Excellent communication and problem solving abilities. The ability to prioritise in a fast paced environment. A proactive and organised approach. Strong IT skills, including Microsoft Office and ERP or order management systems. A commercial mindset with a focus on delivering exceptional customer service. What's on Offer Salary up to £40,000 Monday to Friday, 7:30am to 4:30pm 25 days annual leave plus Bank Holidays Christmas shutdown from Christmas Eve until the first working day in January, days allocated out of your annual leave Workplace pension Genuine opportunity to shape and develop a growing customer success team Join a successful and expanding business with ambitious growth plans Why Join? My client has built an outstanding reputation throughout the UK and Europe. The business prides itself on its people, customer experience and collaborative culture, making this an exciting opportunity for someone looking to make a real impact within a growing organisation. If you're a motivated leader who enjoys developing people, improving customer service and working as part of a close knit team, we'd love to hear from you. Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.
Aug 08, 2026
Full time
Customer Success Team Leader Location: Hatfield, Hertfordshire Salary: Up to £40,000 Hours: Monday to Friday, 7:30am to 4:30pm Office Based: 5 days per week Lead. Inspire. Deliver. Are you an experienced Customer Service Team Leader looking for your next challenge? Do you thrive in a fast paced environment where no two days are the same? Are you passionate about developing people, improving processes and delivering an exceptional customer experience? Our client who is in the construction industry, is looking for an ambitious Customer Success Team Leader to join their growing business. Reporting directly to the Head of Operations, you will play a key role in leading a busy customer success team while remaining hands on in the day to day operation. About the Role This is not a role where you sit behind a desk managing from a distance. You'll be working alongside your team of five, leading by example and supporting customers while ensuring the department runs efficiently. You'll oversee your own customer region, deal with customer enquiries, quotations, order processing, invoicing and delivery queries while coaching and developing your team to deliver an outstanding customer experience. Working closely with Sales, Warehouse and Supply Chain, you'll ensure customer orders are delivered accurately and on time while driving continuous improvement across the department. Key Responsibilities Lead, motivate and develop a team of five Customer Success Advisors. Manage day to day customer service operations. Lead by example and remain actively involved in the team's workload. Monitor team performance through KPIs and service levels. Conduct one to ones, performance reviews and coaching sessions. Support recruitment, onboarding and training of new team members. Manage performance, attendance and employee development. Process customer orders, quotations and invoicing. Resolve customer issues quickly and professionally. Liaise with Warehouse and Supply Chain to ensure orders are delivered on time and in full. Identify opportunities to improve customer service and operational efficiency. About You: We're looking for someone who enjoys being part of the team and isn't afraid to roll their sleeves up. You'll have previous experience leading a customer service team within a busy environment and be confident managing performance, coaching colleagues and making decisions under pressure. Ideally you'll have experience within construction, or another technical product environment. You'll Have Previous experience leading a customer service team. Experience managing KPIs and team performance. Strong leadership and coaching skills. Excellent communication and problem solving abilities. The ability to prioritise in a fast paced environment. A proactive and organised approach. Strong IT skills, including Microsoft Office and ERP or order management systems. A commercial mindset with a focus on delivering exceptional customer service. What's on Offer Salary up to £40,000 Monday to Friday, 7:30am to 4:30pm 25 days annual leave plus Bank Holidays Christmas shutdown from Christmas Eve until the first working day in January, days allocated out of your annual leave Workplace pension Genuine opportunity to shape and develop a growing customer success team Join a successful and expanding business with ambitious growth plans Why Join? My client has built an outstanding reputation throughout the UK and Europe. The business prides itself on its people, customer experience and collaborative culture, making this an exciting opportunity for someone looking to make a real impact within a growing organisation. If you're a motivated leader who enjoys developing people, improving customer service and working as part of a close knit team, we'd love to hear from you. Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.
