111 jobs found

My client are a well known consultancy specialising in IT support, this based within Financial Services Duration - 1 year Pay - £19.33ph umbrella Location - Edinburgh Provide onsite and remote desktop support to end-users Perform standard hardware break-fix tasks, including troubleshooting and repairing desktops, laptops, and peripherals. Manage and support Dell laptops, ensuring certification standards are met. Utilize ServiceNow or similar platforms for logging and updating support calls. Support and maintain Citrix environments Knowledge of Win 11 Deliver excellent customer service, addressing user issues promptly and professionally. Understand and support the setup of bank branches, including thin clients, network configurations, and peripherals such as chip and pin devices, voucher readers, and passbook printers. Driving License/transport may be required as there may be a requirement to support some branches in Scotland - mileage will be paid for this

Forensic Technology/ Digital Forensics Manager London (hybrid) Opportunity to work for an outstanding company in the field. You will have a strong commercial background and client facing communication skills. Your experience is likely from a service provider or advisory firm. You will have an ability to collect data from various devices (Desktop, laptop, phones) but also from the cloud and more commercial enterprise wide systems e.g. global email etc. You will have experience with leading Digital Forensic tools e.g. EnCase, FTK, Cellebrite etc. You will have a strong academic background and likely a degree in a related subject. You will be able to attend the office and when required visit client sites. There are initially no direct reportees. You will collect data in a compliant manner so be familiar with ACPO and chain of custody. About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas:Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE s etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA s PM s , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. We may store applications in our cloud storage facilities that may include dropbox.

Contact Centre Resource & Performance Analyst Glasgow £29.9k - £35.9k per annum (dependent on skills and qualifications) Full-time Hybrid Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - HolidayPlus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5809 Great customer service doesn't happen by accident. It takes the right people, the right insight, and the confidence to keep improving every single day. That's where you come in. As our Call Centre Resource & Performance Analyst, you'll help make sure our Customer Service Centre is equipped to deliver brilliant experiences for every customer, every time. You'll supervise telephony and omni channel performance, forecasting and resource planning across the department, identify data trends and patterns around contact channels, supervise teams on a shift rotation, compliance and quality management of customer service data, coach colleagues to be even better, and help ensure we're always delivering safe, compliant and genuinely great service. No two days are quite the same. One morning you could be looking at forecasting and resource plans, the next you're helping a Team Manager understand performance trends or carrying out quality reviews that make a real difference to how we support customers. If you enjoy solving problems, asking "why?", and helping teams perform at their best, we'd love to hear from you. If you have experience of supporting customer service centres around resourcing and forecasting and enjoy solving problems, asking "why?", and helping teams perform at their best, we'd love to hear from you. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute Planning ahead - responsible for resource planning and forecasting so we have the right people in the right place when our customers need us. Keeping an eye on live performance (Realtime Desk) - monitoring customer demand and helping the operation respond in real time. Identifying opportunities - Analysing shrinkage, telephony performance and managing planned absence. Championing quality - reviewing customer interactions, verifying complaints and giving meaningful feedback that helps our teams grow. Turning data into insight - producing performance reporting that helps Team Managers understand what's working, what isn't, and where we can improve. Pitching in when it matters - supporting the wider Customer Service Centre, including frontline customer support and supervisory duties on a dedicated supervisor rotation. What you will need Experience of using telephony and Omni Channel platforms Understand how customer service operations work and what great service looks like. Proven experience with workforce planning, forecasting and/or real-time performance management. Have experience with workforce management or contact centre systems (a bonus, not a deal-breaker).this is a must Can analyse performance data and turn it into practical recommendations. Enjoy coaching and giving constructive feedback that helps others succeed. Understand the importance of quality, compliance and can identify areas of opportunity to improve performance standards Communicate clearly and confidently with people at all levels. Have a great eye for detail and enjoy getting things right. Can work flexibly and support department during busy periods and standby cover across Winter months. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN leads pioneering research and development for a energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility , and a proud Gold member of the Armed Forces Covenant. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.

Pay - £25.75ph (Inside/umbrella) Duration - 6 months Location - Plymouth (full time onsite) This role will require SC Clearance, the successful candidate will be required to hold SC or be SC Clearable Summary of responsibilities Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential service improvements to their Team Leader Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own Essentials - Must have SC clearance/or be able to gain this, UK National with a UK passport, Must join the OOH rota and standby, must have a full clean driving licence - 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Accredited or willing to go through HP & Dell - Desktop and Laptop training

Your new company This is a well-established further education provider serving a large and diverse community across South Cumbria. Delivering education and training to learners of all ages, the organisation offers a broad portfolio of academic, technical and vocational programmes, alongside apprenticeships, higher education and professional development opportunities. With modern campuses, industry-standard facilities and strong links to regional employers, it plays a vital role in developing the skills and talent needed to support the local economy. Focused on innovation, student success and continuous improvement, the organisation invests heavily in technology and digital services to enhance teaching, learning and operational effectiveness. Supporting thousands of learners and staff across multiple sites, it provides a collaborative and forward-thinking environment where technology is at the heart of delivering an outstanding educational experience. This is an excellent opportunity to join a respected institution that values professional development, embraces change and is committed to making a positive impact across its communities. Your new role As an IT Analyst, you will play a key role in delivering high-quality technical support and maintaining reliable IT services across a multi-site educational environment, joining an established team of IT professionals. Working closely with colleagues across the wider IT team across the 2 sites, you will provide first and second-line support to staff, students and apprentices, troubleshooting incidents through to resolution, fulfilling service requests, and carrying out routine system changes. You will be responsible for managing and updating tickets within the IT service management system, ensuring issues are prioritised appropriately and escalated when necessary. Alongside day-to-day support, you will help maintain and enhance the organisation's technology infrastructure through proactive maintenance, asset management, equipment deployment and IT security best practice. You will contribute to IT projects and continuous improvement initiatives, identify trends and recurring issues, maintain technical documentation, and support the development of junior team members through mentoring and coaching. This is an excellent opportunity for a customer-focused IT professional who enjoys working collaboratively, solving technical challenges and helping deliver an outstanding IT service. What you'll need to succeed To be successful in securing this role, you will have first and ideally, second line IT support experience, with a passion for delivering a high level of IT support in an educational setting. Excellent communication and relationship building skills are required, as well as, ideally, an IT qualification. Experience working on a service desk and as an IT analyst would be advantageous. What you'll get in return In return, you will be paid a competitive salary of £28,700 for this exciting role, joining a supportive and welcoming team where you will receive further training & development. You will also receive an excellent benefits package which includes a local government pension scheme, attractive holiday entitlement and various additional lifestyle benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 3-6 month contract. This is an onsite role working 4 days per week in the Portsmouth, Hampshire office. (Occasional London head office travel.) The role will be engagement via an Umbrella company only. Our client are seeking a highly skilled and proactive Service Desk Team Lead to manage service delivery and support buisness wide IT Support. This roles centres on leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Ultimately this role is a balance between hands on technical support and being part of the team and team leadership, driving a culture of best practice and motivating the service desk team. Key Responsibilities: Act as the main escalation point for the Level 1 and Level 2 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Build and maintain strong professional relationships with area managers and internal stakeholders Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Execute SQL queries and tasks to generate, validate, and analyse sales data. Manage system builds and deployments (Windows 11) for upgrades and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in a fast-paced environment. Experience in asset management systems and service desk tools. For more information and to submit your interest, please apply with an updated CV. Candidates for this role must be within a commutable distance of Portsmouth due to the 4 days on site weekly requirement. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.

Wolviston Management Services are proud to be supporting our client in the recruitment of a Desktop Support Analyst on a 12-month fixed-term contract, with the potential for extension. Job Overview The Commercial Desktop Support Analyst provides business-critical desktop support for Commercial traders, schedulers, and operations teams who rely on stable workstations, trading applications, market data tools, collaboration platforms, and secure network connectivity. This role resolves desktop, software, hardware, access, performance, and connectivity issues that can directly impact trading, scheduling, and real-time business execution. The position operates in a 24x7 follow-the-sun support model with Houston, London, and Singapore desktop teams to ensure continuous coverage, timely handoffs, and minimal service disruption. The successful candidate brings strong troubleshooting discipline, clear communication, and the ability to support demanding front-office users with urgency and professionalism. Key Responsibilities Trade desktop support: Provide Tier II/III support for traders, schedulers, and Commercial users across desktops, laptops, virtual desktops, peripherals, Microsoft 365, collaboration tools, market data tools, and core business applications. Service restoration: Troubleshoot and resolve high-impact workstation, application, printing, audio/video, authentication, network, and connectivity issues affecting trading or scheduling activity. Global coverage: Participate in 24x7 on-call, shift-based, and follow-the-sun support with Houston, London, and Singapore teams, ensuring clear handoffs and timely escalation. Incident ownership: Manage incidents, service requests, and escalations through closure while coordinating with infrastructure, network, security, application, and vendor teams. Endpoint lifecycle support: Support workstation builds, operating system upgrades, software deployment, image management, patching, endpoint security, encryption, and hardware refresh activities. Continuous improvement: Identify recurring issues, document fixes, improve knowledge articles, automate repeatable tasks where practical, and contribute to service stability. Security and compliance: Follow change, access, cyber, data protection, endpoint security, and audit requirements while maintaining a secure desktop environment. Required Skills and Experience 5+ years of desktop, endpoint, or technical support experience in a Windows enterprise environment. Strong troubleshooting experiences across Windows 10/11, Microsoft 365, Teams, Outlook, browsers, printers, peripherals, and enterprise productivity tools. Experience supporting trading, scheduling, logistics, energy, financial services, or other time-sensitive business environments. Working knowledge of Active Directory, Group Policy, DNS, DHCP, TCP/IP, VPN, wireless, authentication, endpoint security, and remote support tools. Experience with desktop deployment, imaging, software packaging, patching, endpoint encryption, antivirus/endpoint protection, and privileged access tools. Ability to diagnose workstation, application, performance, login, network, and connectivity issues using structured troubleshooting methods. Experience managing incidents, service requests, escalations, and documentation through ITSM tools. Strong written and verbal communication skills with the ability to coordinate across business users and global technical teams. Ability to work independently, prioritize competing issues, and remain composed in high-pressure trade floor or front-office support situations. Willingness to support 24x7 on-call, shift rotation, weekend coverage, and global handoff needs. Preferred Qualifications Bachelor's degree in computer science, Information Technology, Management Information Systems, Engineering, or equivalent practical experience. Experience supporting Commercial, ETRM/CTRM, commodity trading, scheduling, logistics, market data, or risk management platforms. Experience with endpoint management tools such as Microsoft Intune, SCCM/MECM, MDT, Defender, Beyond Trust/Avecto, McAfee, or similar technologies. Scripting experience with PowerShell, Python, VBScript, SQL, or similar tools to automate diagnostics, reporting, or remediation tasks. Understanding of ITIL practices, change management, incident management, problem management, knowledge management, and service level expectations. Experience creating support procedures, escalation guides, operational runbooks, and knowledge articles. Success Profile The ideal candidate is a technically strong, customer-focused desktop support professional who understands the urgency of Commercial trading and scheduling operations. They take ownership, communicate clearly, resolve issues quickly, and work effectively across regional and global teams to keep critical Commercial users productive around the clock.

Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won't just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Burnley Office , commutable from Burnley, Blackburn, Accrington, Nelson, Colne, Bury, Preston, Skipton and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you're looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.

Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won't just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Bradford office, offering an easy commute from Leeds, Huddersfield, Halifax, Wakefield, Dewsbury, Batley, Keighley, Shipley, and surrounding West Yorkshire areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you're looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.

Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won't just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Peterborough office, offering an easy commute from Stamford, Huntingdon, St Neots, Spalding, March, Corby, Kettering and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you're looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.

Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Burnley Office , commutable from Burnley, Blackburn, Accrington, Nelson, Colne, Bury, Preston, Skipton and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.

Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Camberley office, offering an easy commute from Woking, Basingstoke, Bracknell, Aldershot, Farnborough, Guildford, Reading, and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.

Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Bradford office, offering an easy commute from Leeds, Huddersfield, Halifax, Wakefield, Dewsbury, Batley, Keighley, Shipley, and surrounding West Yorkshire areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.

Operations Centre Analyst 6 month contract Based in Havant Offering 20ph Inside IR35 Working hours of 7am-3pm, Monday to Friday Do you have experience in a technical support or service desk environment? Are you looking for an opportunity to develop your skills in IT Service management? Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role for you! As the Operations Centre Analyst, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. You will be involved in: Work closely with team members to support daily operations and tasks Help identify, prioritize, and respond to incidents and issues Use our service management tools to log and update incidents, ensuring information is accurate throughout the process Monitor servers and systems to spot and respond to any issues, using our event management tools Assist specialist teams with resolving technical problems Follow set processes and guidelines to fix incidents and problems Provide updates on ongoing incidents, keeping everyone informed Contribute to updating knowledge articles, helping improve the service desk's efficiency Help generate reports using data from our service management system Support software rebuilds or deployments following system failures Help with software configuration and deployment tasks Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively Work on improving service quality by reviewing incidents and making suggestions for improvements Your skillset may include: Experience in customer-facing roles, ideally in technical support or service desk environments Demonstrate a proactive approach to challenges and can adapt quickly to new situations and technologies Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills Ability to identify simple ways to improve current processes and a willingness to suggest improvements Strong attention to detail with a growing ability to analyse and solve technical issues Comfortable learning new systems, applications, and tools If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Operations Centre Analyst 6 month contract Based in Havant Offering 20ph Inside IR35 Working hours of 7am-3pm, Monday to Friday Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Peterborough office, offering an easy commute from Stamford, Huntingdon, St Neots, Spalding, March, Corby, Kettering and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.

Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Stockton-on-Tees, offering an easy commute from Middlesbrough, Hartlepool, Redcar, Darlington, Hartlepool, Durham and surrounding areas in the Tees Valley. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.

IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. Maintain accurate IT asset records, user documentation and technical knowledge articles. Provide support across multiple office locations, with occasional travel between sites. What We're Looking For Previous experience in an IT Service Desk or IT Support role. Excellent customer service and communication skills. A proactive approach with strong problem-solving abilities. Confidence supporting users with varying levels of technical knowledge. Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota covering 8:00am - 6:00pm Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.

Junior Systems Developer 28,000 - 35,000, Near Lewes, Monday to Friday 9am - 5:30pm, Permanent, 20 days holiday + bank holidays, Pension, Parking, Christmas Bonus The Role An opportunity has arisen for a Junior Systems Developer to join a growing technology-led business operating across multiple specialist brands. Working closely with the Director, the Junior Systems Developer will support the development, maintenance and improvement of websites, internal CRM systems and business applications used by customers, professionals and internal teams. This role offers the opportunity to gain exposure to software development, database management, web technologies and IT infrastructure within a supportive environment where training and development are actively encouraged. Supporting the maintenance and development of websites and web applications Assisting with improvements to internal CRM systems Investigating and resolving software and website issues Supporting the maintenance of databases and APIs Assisting with updates to desktop applications Providing first-line support for internal technical issues Supporting server and service monitoring activities Working closely with users to identify system improvements Taking part in testing and deployment of new functionality Learning new development tools and technologies as required Requirements The successful Junior Systems Developer will have a genuine interest in software development and technology, whether gained through education, self-study, personal projects or commercial experience. Exposure to HTML, C#, SQL databases or web development technologies would be highly desirable but not essential. Strong problem-solving skills, curiosity and a willingness to learn are more important than possessing a complete technical skillset. You will be comfortable communicating with colleagues, understanding user requirements and working within a small collaborative team. This role could suit someone who has worked as a Junior Developer, IT Support Developer or Software Support Analyst. Company Information You will be joining a well-established technology business that develops and manages a range of specialist web platforms and customer-facing systems. The organisation prides itself on maintaining a responsive in-house development function, allowing it to continually improve systems and services whilst supporting customers and employees effectively. The business offers a friendly, supportive working environment where genuine curiosity and initiative are highly valued. Package 28,000 - 35,000 salary 20 days holiday plus bank holidays Company pension scheme Annual discretionary Christmas bonus On-site parking Monthly team lunches Full training and development Exposure to a broad range of technologies Long-term career development opportunities Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. Maintain accurate IT asset records, user documentation and technical knowledge articles. Provide support across multiple office locations, with occasional travel between sites. What We're Looking For Previous experience in an IT Service Desk or IT Support role. Excellent customer service and communication skills. A proactive approach with strong problem-solving abilities. Confidence supporting users with varying levels of technical knowledge. Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota covering 8:00am - 6:00pm Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.