Support Analyst - SC Clearable

Pay - £25.75ph (Inside/umbrella)

Duration - 6 months

Location - Plymouth (full time onsite)

This role will require SC Clearance, the successful candidate will be required to hold SC or be SC Clearable

Summary of responsibilities

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract

Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract

Effective Management of disposals that go through their Hub as per contract

Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract

Locker replenishments where appropriate as per contract

Highlight potential issues with service/potential service improvements to their Team Leader

Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own

Essentials - Must have SC clearance/or be able to gain this, UK National with a UK passport, Must join the OOH rota and standby, must have a full clean driving licence - 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)

Accredited or willing to go through HP & Dell - Desktop and Laptop training