About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. The team is responsible for delivering and maintaining a specialist sensitive specific IT infrastructure and national network of services to HMRC investigators with a footprint in geographically spread across 24 sites. The infrastructure supports the secure use of data to enable HMRC to deliver elite investigation services. CODE Technology is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy sensitive technologies and to deliver innovative new solutions, designed around our customers' needs. CODE works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability. This role sits within the CODE Technology Infrastructure Team (CTI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. CTI supports FIS CODE and all wider FIS investigations. As FIS grows, so does the need for Infrastructure support. The Infrastructure Operations Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology. If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you. Job description As an IT Infrastructure Operations Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications. Regular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends. You will work closely with Infrastructure managers and collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS CODE Infrastructure and Technology. Person specification We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities. This is an IT Technical role and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments). The successful candidate will be undertaking the following (but not limited to): Technical aspects of the role include: Providing 3rd-line support for Incidents, managing Service Requests, Tasks and Problems, adhering to established processes and ITIL standard methodology within agreed SLA's. Supporting datacentre management activities including capacity and availability management. Installing, managing, and maintaining end user devices in a Windows environment. Involvement in the assurance programme to ensure that assets are regularly reviewed, maintained and improved where necessary. Assisting in the provision of outstanding services and consistent levels of capability. Provide technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement. Be familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area. An excellent communicator who can describe basic technical concepts to technical and non-technical audiences and you will regularly be expected to provide verbal updates and produce written user documentation on BAU taskings and projects. This may include participating in technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits. Essential Criteria: Experience with, or exposure to supporting the planning, installation, maintenance, and improvement of enterprise class hardware services within a data centre, and datacentre management including environmental monitoring. Experience with, or exposure to installing, configuring, managing, and supporting the delivery of physical desktops in a Windows environment. Experience conducting lifecycle management of hardware assets, including inventory, compliance, disposal and protection of the asset portfolio, ensuring documented information relating to the assets is maintained. You can demonstrate an awareness of information security and the types of security controls that can be used to mitigate security threats within solutions and services, with experience or awareness of network switching concepts and security policy management platforms such as Cisco Identity Services Engine (ISE). Demonstrable experience to break a problem down into its component parts to identify and diagnose root causes as well as troubleshoot across different technology capabilities, with experience of coaching junior colleagues. Strong communicator who can perform in a client/customer facing role with the ability to communicate technical concepts to a non-technical audience (both verbally and in writing). Desirable Criteria: Qualifications in Information Technology or a related field and/or practical experience supporting an IT environment. ITIL Foundation Qualification or demonstrable understanding of ITIL Lifecycle Standards. Qualifications and certifications held may include (but are not limited to): MCSE, CCNA, SAA-C03, CompTIA, etc. Exposure to, or experience working with project management tools (eg. Jira, MS Project) Exposure to, or experience with version control systems. Knowledge or experience of Cisco, ACI or NXOS, Fortigate firewalls and switches. Full UK Driving Licence Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Flexibility Payment This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays). In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements. Note: Payment of FP is dependent on successful completion of role specific training and you will move to Level 2 FP eligibility in stages (see the attached document for details). FP levels are reviewed annually - on a business need and personal basis - and may be subject to change. Details of the Flexibility Payment can be found in the attached document. Technical skills We'll assess you against these technical skills during the selection process: Problem Management Technical Understanding Technical Specialism Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence . click apply for full job details
Aug 12, 2026
Full time
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. The team is responsible for delivering and maintaining a specialist sensitive specific IT infrastructure and national network of services to HMRC investigators with a footprint in geographically spread across 24 sites. The infrastructure supports the secure use of data to enable HMRC to deliver elite investigation services. CODE Technology is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy sensitive technologies and to deliver innovative new solutions, designed around our customers' needs. CODE works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability. This role sits within the CODE Technology Infrastructure Team (CTI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. CTI supports FIS CODE and all wider FIS investigations. As FIS grows, so does the need for Infrastructure support. The Infrastructure Operations Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology. If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you. Job description As an IT Infrastructure Operations Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications. Regular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends. You will work closely with Infrastructure managers and collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS CODE Infrastructure and Technology. Person specification We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities. This is an IT Technical role and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments). The successful candidate will be undertaking the following (but not limited to): Technical aspects of the role include: Providing 3rd-line support for Incidents, managing Service Requests, Tasks and Problems, adhering to established processes and ITIL standard methodology within agreed SLA's. Supporting datacentre management activities including capacity and availability management. Installing, managing, and maintaining end user devices in a Windows environment. Involvement in the assurance programme to ensure that assets are regularly reviewed, maintained and improved where necessary. Assisting in the provision of outstanding services and consistent levels of capability. Provide technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement. Be familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area. An excellent communicator who can describe basic technical concepts to technical and non-technical audiences and you will regularly be expected to provide verbal updates and produce written user documentation on BAU taskings and projects. This may include participating in technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits. Essential Criteria: Experience with, or exposure to supporting the planning, installation, maintenance, and improvement of enterprise class hardware services within a data centre, and datacentre management including environmental monitoring. Experience with, or exposure to installing, configuring, managing, and supporting the delivery of physical desktops in a Windows environment. Experience conducting lifecycle management of hardware assets, including inventory, compliance, disposal and protection of the asset portfolio, ensuring documented information relating to the assets is maintained. You can demonstrate an awareness of information security and the types of security controls that can be used to mitigate security threats within solutions and services, with experience or awareness of network switching concepts and security policy management platforms such as Cisco Identity Services Engine (ISE). Demonstrable experience to break a problem down into its component parts to identify and diagnose root causes as well as troubleshoot across different technology capabilities, with experience of coaching junior colleagues. Strong communicator who can perform in a client/customer facing role with the ability to communicate technical concepts to a non-technical audience (both verbally and in writing). Desirable Criteria: Qualifications in Information Technology or a related field and/or practical experience supporting an IT environment. ITIL Foundation Qualification or demonstrable understanding of ITIL Lifecycle Standards. Qualifications and certifications held may include (but are not limited to): MCSE, CCNA, SAA-C03, CompTIA, etc. Exposure to, or experience working with project management tools (eg. Jira, MS Project) Exposure to, or experience with version control systems. Knowledge or experience of Cisco, ACI or NXOS, Fortigate firewalls and switches. Full UK Driving Licence Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Flexibility Payment This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays). In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements. Note: Payment of FP is dependent on successful completion of role specific training and you will move to Level 2 FP eligibility in stages (see the attached document for details). FP levels are reviewed annually - on a business need and personal basis - and may be subject to change. Details of the Flexibility Payment can be found in the attached document. Technical skills We'll assess you against these technical skills during the selection process: Problem Management Technical Understanding Technical Specialism Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact. CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain a wide range of other IT services and systems that support customs and international trade activities and beyond. Our teams are made up of specialists in delivery, business analysis, engineering, and live service support. We collaborate closely with stakeholders across HMRC to ensure our IT systems meet their needs Job description As a Supplier Manager within CDIO Borders and Trade, you will manage a portfolio of supplier contracts, ensuring strong performance, value for money and delivery against agreed outcomes. You will oversee key aspects of supplier management including relationships, risks and issues, budgets, and continuous improvement, aligned to HMRC standards and ways of working. Working with a wide range of stakeholders across Commercial, Finance, Security and Programme teams, you will support the effective delivery of critical services across Borders and Trade. You will also play a key role in ensuring compliance with security and onboarding/offboarding requirements, maintaining a clear understanding of contractual obligations and supporting improvements to processes and ways of working. This is a fast-paced and collaborative environment where you will be expected to build strong relationships, resolve challenges and contribute to a high-performing Supplier Management community. Do you have a strong background in Supplier Management, with experience in managing strategic suppliers within a large and complex organisation? If so, we have an exciting opportunity for a Supplier Manager to join HMRC's Chief Digital & Information Office (CDIO), supporting some of the most ambitious change programmes in government. We offer a unique opportunity to work with cutting-edge technologies, influence large-scale digital programmes, and make a meaningful, lasting impact on millions of people and businesses across the UK. For further information please sign up for our Webinar on the 11th August starting at 2:30pm. Please register here Supplier Manager - Information Session - Fill in form Person specification We're looking for a proactive and collaborative Supplier Manager who enjoys working in a fast-paced environment and building strong, effective relationships across a wide range of stakeholders. You will be confident engaging with colleagues at all levels and able to influence, challenge and support others to achieve the right outcomes. You'll bring a curious and improvement-focused mindset, with the confidence to question existing ways of working and help drive positive change. You will have experience managing supplier or commercial relationships, with a good understanding of performance, risk and contract management. Strong organisational skills, attention to detail, and the ability to balance multiple priorities are essential. Above all, you will be a team player who is adaptable, open to change and committed to delivering high-quality outcomes as part of a professional and supportive Supplier Management community. Responsibilities: Manage strategic supplier relationships and ensure delivery against contractual obligations, including day-to-day service delivery management. Lead supplier performance reviews, including monitoring and managing operational performance service improvement plans, and issue resolution. Understand and interpret KPIs, SLAs and critical metrics to effectively measure supplier performance and drive operational improvements. Support contract governance, including reporting, business continuity planning, risk management, and compliance. Collaborate with internal stakeholders across commercial, finance, and delivery teams to support effective service delivery and contract outcomes. Contribute to contract renewals, variations, and re-procurements in line with internal governance requirements and public procurement regulations. Drive innovation and continuous improvement through supplier engagement and identify opportunities to enhance operational performance. Support budget management activities, including purchase orders and invoice approvals, working closely with Finance. Support mobilisation and transition of new or changing supplier arrangements. Essential Criteria Recent experience in managing multiple suppliers in a large, complex organisation. Strong understanding of contract management principles and supplier performance frameworks. Ability to analyse performance data and drive service improvements. Excellent stakeholder engagement, relationship building and communication skills. Knowledge and experience of engaging suppliers via Statements of Work (SoWs), including defining deliverables, milestones, and performance measures. A solution-focused mindset, with the ability to identify issues, challenge existing ways of working and implement improvements. Understanding of contract management principles and supplier performance frameworks, including KPIs, SLAs and risk/issue management. Desirable Criteria Practitioner level in Contract Management & Capability Programme (CMCP). Experience working in Agile or IT environments. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford. You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to a maximum of your last 3 roles. The word limit for each role is 100 words. You should outline the key responsibilities and any significant achievements. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience from your career reflect the Essential Criteria of the role. Please use specific instances of achievement from your career to detail suitability and alignment. Please evidence any Desirable Criteria where applicable (up to 250 words max) . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact. CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain a wide range of other IT services and systems that support customs and international trade activities and beyond. Our teams are made up of specialists in delivery, business analysis, engineering, and live service support. We collaborate closely with stakeholders across HMRC to ensure our IT systems meet their needs Job description As a Supplier Manager within CDIO Borders and Trade, you will manage a portfolio of supplier contracts, ensuring strong performance, value for money and delivery against agreed outcomes. You will oversee key aspects of supplier management including relationships, risks and issues, budgets, and continuous improvement, aligned to HMRC standards and ways of working. Working with a wide range of stakeholders across Commercial, Finance, Security and Programme teams, you will support the effective delivery of critical services across Borders and Trade. You will also play a key role in ensuring compliance with security and onboarding/offboarding requirements, maintaining a clear understanding of contractual obligations and supporting improvements to processes and ways of working. This is a fast-paced and collaborative environment where you will be expected to build strong relationships, resolve challenges and contribute to a high-performing Supplier Management community. Do you have a strong background in Supplier Management, with experience in managing strategic suppliers within a large and complex organisation? If so, we have an exciting opportunity for a Supplier Manager to join HMRC's Chief Digital & Information Office (CDIO), supporting some of the most ambitious change programmes in government. We offer a unique opportunity to work with cutting-edge technologies, influence large-scale digital programmes, and make a meaningful, lasting impact on millions of people and businesses across the UK. For further information please sign up for our Webinar on the 11th August starting at 2:30pm. Please register here Supplier Manager - Information Session - Fill in form Person specification We're looking for a proactive and collaborative Supplier Manager who enjoys working in a fast-paced environment and building strong, effective relationships across a wide range of stakeholders. You will be confident engaging with colleagues at all levels and able to influence, challenge and support others to achieve the right outcomes. You'll bring a curious and improvement-focused mindset, with the confidence to question existing ways of working and help drive positive change. You will have experience managing supplier or commercial relationships, with a good understanding of performance, risk and contract management. Strong organisational skills, attention to detail, and the ability to balance multiple priorities are essential. Above all, you will be a team player who is adaptable, open to change and committed to delivering high-quality outcomes as part of a professional and supportive Supplier Management community. Responsibilities: Manage strategic supplier relationships and ensure delivery against contractual obligations, including day-to-day service delivery management. Lead supplier performance reviews, including monitoring and managing operational performance service improvement plans, and issue resolution. Understand and interpret KPIs, SLAs and critical metrics to effectively measure supplier performance and drive operational improvements. Support contract governance, including reporting, business continuity planning, risk management, and compliance. Collaborate with internal stakeholders across commercial, finance, and delivery teams to support effective service delivery and contract outcomes. Contribute to contract renewals, variations, and re-procurements in line with internal governance requirements and public procurement regulations. Drive innovation and continuous improvement through supplier engagement and identify opportunities to enhance operational performance. Support budget management activities, including purchase orders and invoice approvals, working closely with Finance. Support mobilisation and transition of new or changing supplier arrangements. Essential Criteria Recent experience in managing multiple suppliers in a large, complex organisation. Strong understanding of contract management principles and supplier performance frameworks. Ability to analyse performance data and drive service improvements. Excellent stakeholder engagement, relationship building and communication skills. Knowledge and experience of engaging suppliers via Statements of Work (SoWs), including defining deliverables, milestones, and performance measures. A solution-focused mindset, with the ability to identify issues, challenge existing ways of working and implement improvements. Understanding of contract management principles and supplier performance frameworks, including KPIs, SLAs and risk/issue management. Desirable Criteria Practitioner level in Contract Management & Capability Programme (CMCP). Experience working in Agile or IT environments. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford. You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to a maximum of your last 3 roles. The word limit for each role is 100 words. You should outline the key responsibilities and any significant achievements. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience from your career reflect the Essential Criteria of the role. Please use specific instances of achievement from your career to detail suitability and alignment. Please evidence any Desirable Criteria where applicable (up to 250 words max) . click apply for full job details
About the job Job summary Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC. Build a Career in Property with HMRC Estates Estates is at the forefront of delivering the biggest property programme in the UK. We are the leading edge of Government property transformation. The purpose of Estates is to provide HMRC with an estate which is the right size and shape to meet both the current and future needs of our customers in HMRCs business areas. We are a customer service organisation which exists to offer high quality, easy to use services to enable our colleagues to perform at their best by providing working environments in which they want to work. Job description The National Counter Terrorism Security Manager works in a small team reporting to the Head of Estates Security Resilience. Working hand in hand with the National Counter Terrorism Co-ordination Manager the team is an integral part of the wider Estates Security Services team within HMRC's Estates & Locations Directorate (ELD) and People & Place Group (PPG). The primary focus of the role is to ensure preparedness to keep people, assets and buildings safe from terrorism and other security incidents. Developing and maintaining intelligence and information networks, ensuring effective multi-directional communications and developing mutually beneficial internal and external partnerships are all key to delivering the role. Preparedness takes many forms and the responsibilities of the jobholder include, but are not limited to, seeking out intel and information; proactively assessing threats and risk and developing mitigations; testing preparedness and resilience and making recommendations for enhancement; contributing to enhancing the skills, knowledge and confidence of the national network of Incident Control and Operational Security Managers; and proactively identifying gaps in resilience and researching and developing solutions to plug those gaps. The Counter Terrorism Security Manager develops threat assessment briefings, both routinely and in response to specific circumstances, and delivers to a wide audience at all levels of the organisation. They provide advice, guidance and support on terrorism and other types of security incident. They seek out current and emerging trends and, working in line with HMRC's requirement and strategy, or proposing changes to the strategy where appropriate, makes innovative changes. Person specification Support the Head of Estates Security Resilience in the development, implementation and continuous improvement of the operational resilience and counter terrorism security strategy and practice. Work proactively in collaboration with HMRC Security and HMRC Resilience Directorates to develop guidance, support and advice for HMRC generally and for specific roles such as site Incident Control Managers. Contribute to ensuring, and assuring, HMRC's preparedness for response to an increase in the state of alert. Contribute to developing, implementing and continuously improving lockdown measures and procedures. Contribute to developing, implementing and continuously improving cutting edge security resilience and counter terrorism training and awareness for personnel who secure HMRCs' premises. Manage the programme to test preparedness right across the operational resilience and counter terrorism spectrum, and contribute to developing and implementing recommendations for improvement. Undertake and assist in undertaking threat assessments and risk assessments, make recommendations for improvement and manage implementation. Seek out and manage intelligence feeds, and manage dissemination of information across Estates and HMRC as appropriate. Monitor and manage collation and presentation of Management Information, including performance, customer satisfaction, etc. Promote, develop and manage highly effective partnerships working with internal and external stakeholders in order to achieve business improvement. Manage the assurance programme, and undertake assurance testing. Budget management. Deputise for the Head of Estates Security Resilience as appropriate. Estates Security Resilience is a national service therefore the jobholder needs to undertake UK-wide travel to meet the requirements of the role. Travel and overnight stays will also be required for occasional attendance at management meetings, workshops and training. Essential Criteria Knowledge and experience of operational security, security resilience and counter terrorism. A passion for operational security, security resilience and counter terrorism and for contributing towards delivering a forward-focused highly effective operational resilience and counter terrorism service. Excellent relationship builder, experienced working across all levels in an organisation. Ability to quickly analyse and interpret information, make sound informed decisions, engage stakeholders, and deliver business-focused solutions. Proactively keeps up-to-date with the latest relevant industry developments. Delivers exceptional customer service. A self-starter. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Seeing the Big Picture Working Together We only ask for evidence of these behaviours on your application form: Changing and Improving Technical skills We'll assess you against these technical skills during the selection process: 'Threat understanding' from the Government Security Profession Framework Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous experience and qualifications. Your CV should focus on your most recent and relevant experience, demonstrating how it meets the person specifications outlined in the advert click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC. Build a Career in Property with HMRC Estates Estates is at the forefront of delivering the biggest property programme in the UK. We are the leading edge of Government property transformation. The purpose of Estates is to provide HMRC with an estate which is the right size and shape to meet both the current and future needs of our customers in HMRCs business areas. We are a customer service organisation which exists to offer high quality, easy to use services to enable our colleagues to perform at their best by providing working environments in which they want to work. Job description The National Counter Terrorism Security Manager works in a small team reporting to the Head of Estates Security Resilience. Working hand in hand with the National Counter Terrorism Co-ordination Manager the team is an integral part of the wider Estates Security Services team within HMRC's Estates & Locations Directorate (ELD) and People & Place Group (PPG). The primary focus of the role is to ensure preparedness to keep people, assets and buildings safe from terrorism and other security incidents. Developing and maintaining intelligence and information networks, ensuring effective multi-directional communications and developing mutually beneficial internal and external partnerships are all key to delivering the role. Preparedness takes many forms and the responsibilities of the jobholder include, but are not limited to, seeking out intel and information; proactively assessing threats and risk and developing mitigations; testing preparedness and resilience and making recommendations for enhancement; contributing to enhancing the skills, knowledge and confidence of the national network of Incident Control and Operational Security Managers; and proactively identifying gaps in resilience and researching and developing solutions to plug those gaps. The Counter Terrorism Security Manager develops threat assessment briefings, both routinely and in response to specific circumstances, and delivers to a wide audience at all levels of the organisation. They provide advice, guidance and support on terrorism and other types of security incident. They seek out current and emerging trends and, working in line with HMRC's requirement and strategy, or proposing changes to the strategy where appropriate, makes innovative changes. Person specification Support the Head of Estates Security Resilience in the development, implementation and continuous improvement of the operational resilience and counter terrorism security strategy and practice. Work proactively in collaboration with HMRC Security and HMRC Resilience Directorates to develop guidance, support and advice for HMRC generally and for specific roles such as site Incident Control Managers. Contribute to ensuring, and assuring, HMRC's preparedness for response to an increase in the state of alert. Contribute to developing, implementing and continuously improving lockdown measures and procedures. Contribute to developing, implementing and continuously improving cutting edge security resilience and counter terrorism training and awareness for personnel who secure HMRCs' premises. Manage the programme to test preparedness right across the operational resilience and counter terrorism spectrum, and contribute to developing and implementing recommendations for improvement. Undertake and assist in undertaking threat assessments and risk assessments, make recommendations for improvement and manage implementation. Seek out and manage intelligence feeds, and manage dissemination of information across Estates and HMRC as appropriate. Monitor and manage collation and presentation of Management Information, including performance, customer satisfaction, etc. Promote, develop and manage highly effective partnerships working with internal and external stakeholders in order to achieve business improvement. Manage the assurance programme, and undertake assurance testing. Budget management. Deputise for the Head of Estates Security Resilience as appropriate. Estates Security Resilience is a national service therefore the jobholder needs to undertake UK-wide travel to meet the requirements of the role. Travel and overnight stays will also be required for occasional attendance at management meetings, workshops and training. Essential Criteria Knowledge and experience of operational security, security resilience and counter terrorism. A passion for operational security, security resilience and counter terrorism and for contributing towards delivering a forward-focused highly effective operational resilience and counter terrorism service. Excellent relationship builder, experienced working across all levels in an organisation. Ability to quickly analyse and interpret information, make sound informed decisions, engage stakeholders, and deliver business-focused solutions. Proactively keeps up-to-date with the latest relevant industry developments. Delivers exceptional customer service. A self-starter. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Seeing the Big Picture Working Together We only ask for evidence of these behaviours on your application form: Changing and Improving Technical skills We'll assess you against these technical skills during the selection process: 'Threat understanding' from the Government Security Profession Framework Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous experience and qualifications. Your CV should focus on your most recent and relevant experience, demonstrating how it meets the person specifications outlined in the advert click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact. CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities. Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs. Job description An IT Service Manager in Borders & Trade is responsible for service management across platforms and multiple channels to ensure availability, performance and process maturity across this landscape. You will work in partnership with teams across IT service operations, HMRC partners and external Trade customers, to deliver a service seeking for operational excellence. You will be responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. Managing a fully functioning multi-sourced service support team with a customer-centric support approach. These activities will be across multiple locations, focussed on service availability and performance. You will make sure: All service and support functions remain responsive to HMRC business and external traders need. The service catalogue and wider IT service operations knowledge library is maintained. Adequate reporting and service standards are met for their specific service. All technical change is communicated and managed, with appropriate governance. That a programme of continual service improvement is put in place across the wider service delivery function. Person specification Be responsible for making sure that business relations within the organisation are managed to enable delivery of B&T services. Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams. Make sure all contractors carry out processes to ITIL standards. Liaise with all other IT service functions to make sure that services are maintained. Manage the day-to-day delivery of the product. Make sure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed. Work with Service Owners and projects to ensure projects transition into live service is effective and timely. Essential Criteria Demonstrable experience of delivering Customer satisfaction and focussed delivery of excellent Customer Service. Proven track record of delivering strong KPI performance and managing delivery towards defined SLAs. Clear understanding of Stakeholder management and the development of strong stakeholder relationships. Good communication skills with an aptitude for dealing with users, colleagues and suppliers from both a technical and non-technical background. Understanding of IT concepts and architectures, and the principles and processes of implementing and delivering IT services. Ability to identify process optimisation opportunities and contribute to the implementation of proposed solutions. Must show an aptitude for analysing and managing problems arising from incidents in the operation of information systems, understanding the significance of service level agreements and the customer environment. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 5 roles, detailing your responsibilities and key achievements (max 100 words per role). A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed, in order to determine your suitability for the role. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. Sponsorship . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact. CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities. Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs. Job description An IT Service Manager in Borders & Trade is responsible for service management across platforms and multiple channels to ensure availability, performance and process maturity across this landscape. You will work in partnership with teams across IT service operations, HMRC partners and external Trade customers, to deliver a service seeking for operational excellence. You will be responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. Managing a fully functioning multi-sourced service support team with a customer-centric support approach. These activities will be across multiple locations, focussed on service availability and performance. You will make sure: All service and support functions remain responsive to HMRC business and external traders need. The service catalogue and wider IT service operations knowledge library is maintained. Adequate reporting and service standards are met for their specific service. All technical change is communicated and managed, with appropriate governance. That a programme of continual service improvement is put in place across the wider service delivery function. Person specification Be responsible for making sure that business relations within the organisation are managed to enable delivery of B&T services. Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams. Make sure all contractors carry out processes to ITIL standards. Liaise with all other IT service functions to make sure that services are maintained. Manage the day-to-day delivery of the product. Make sure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed. Work with Service Owners and projects to ensure projects transition into live service is effective and timely. Essential Criteria Demonstrable experience of delivering Customer satisfaction and focussed delivery of excellent Customer Service. Proven track record of delivering strong KPI performance and managing delivery towards defined SLAs. Clear understanding of Stakeholder management and the development of strong stakeholder relationships. Good communication skills with an aptitude for dealing with users, colleagues and suppliers from both a technical and non-technical background. Understanding of IT concepts and architectures, and the principles and processes of implementing and delivering IT services. Ability to identify process optimisation opportunities and contribute to the implementation of proposed solutions. Must show an aptitude for analysing and managing problems arising from incidents in the operation of information systems, understanding the significance of service level agreements and the customer environment. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 5 roles, detailing your responsibilities and key achievements (max 100 words per role). A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed, in order to determine your suitability for the role. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. Sponsorship . click apply for full job details
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. Job description As a Digital Portfolio Manager in the Capability Development, Infrastructure and Innovation team within CODE, you will play a crucial role in supporting His Majesty's Government in the fight against serious and organised crime. Your work will directly contribute to high-profile investigations, helping to recover and protect hundreds of millions of pounds annually through innovative technical solutions. The team manages a diverse and rapidly expanding portfolio of projects, ranging from the development of bespoke forensic tools tailored to highly specific investigative needs, to the design and implementation of scalable data visualisation platforms that enhance analytical capabilities. You will collaborate closely with law enforcement agencies, intelligence teams, and external partners to ensure that cutting-edge technology is leveraged effectively in tackling financial crime, cyber threats, and fraud. This role offers an exciting opportunity to work at the forefront of data engineering within a mission-driven environment, where your expertise will help shape the future of digital investigations and forensic analysis. Person specification The CODE Tech Portfolio Office (PO) is a critical enabler of both project delivery and business as usual across CODE's responsibilities. The Portfolio Office acts as the fulcrum between business needs, project delivery, suppliers, commercial processes, and external partners, ensuring that complex, sensitive, and high risk technology initiatives are aligned, governed, and delivered effectively. This role supports the Portfolio Lead by taking delegated responsibility for defined elements of portfolio coordination, commercial and supplier engagement, project stewardship, and stakeholder management. The post holder will operate across all CODE's environments and work closely with internal delivery teams, commercial colleagues, external suppliers, and UK and international partners. This role aligns to the Digital Portfolio Manager profession and capability framework, with a focus on supporting and enabling portfolio level outcomes more than direct project management. Key Responsibilities Portfolio Coordination and Planning Support the coordination of the CODE Tech portfolio, ensuring alignment between business requirements, delivery activity, supplier capability, and strategic outcomes. Contribute to portfolio planning, prioritisation, and analysis, supporting the development and maintenance of a coherent, deliverable pipeline of work. Provide subject matter expertise on the interaction between requirements, supplier solutions, and delivery outcomes, supporting informed decision making across the portfolio. Commercial and Supplier Engagement Undertake delegated commercial and supplier management activity, including smaller and less complex commercial engagements arising from projects and BAU activity. Work closely with CODE Commercial and Departmental Commercial teams to coordinate activity and ensure effective hand offs and shared visibility of upcoming demands. Maintain portfolio level oversight of supplier engagement where activity is constrained by classification, ensuring that requirements are articulated and translated appropriately for wider commercial use. Engage directly with suppliers and partners under the direction of the Portfolio Lead. Project and Delivery Stewardship Provide portfolio level stewardship of projects, supporting effective engagement between project managers, suppliers, and business stakeholders. Undertake delegated responsibility for regulatory engagement related to the portfolio, including coordinating inspections and associated portfolio level responses. Support problem management post implementation, acting as a subject matter expert to assist service and support functions where required. Deputise for the Portfolio Lead at selected internal and external meetings, representing HMRC interests where appropriate. Stakeholder Management and Collaboration Engage with a wide range of internal and external stakeholders, including delivery teams, business management, commercial colleagues, regulators, and UK or international. Support cross functional collaboration to ensure that portfolio activity is joined up, well understood, and effectively governed. Contribute to clear communication of portfolio priorities, risks, and constraints to stakeholders. Continuous Improvement and Portfolio Maturity Contribute to the development and maturity of the CODE Tech Portfolio Office, supporting rebalancing of workload and improved resilience. Identify opportunities to improve portfolio processes, governance, and ways of working, particularly in sensitive environments. Essential Criteria: Experience working in or supporting a portfolio, programme, or complex delivery environment, ideally from a digital or civils background, rather than single project delivery. Experience of stakeholder management across multiple functions, including delivery, commercial, and external partners. Experience of using the relationship between business requirements, supplier capability, and delivery outcomes. Experience supporting or coordinating commercial or supplier engagement within a structured governance framework Experience of working confidently with sensitive and classified information, exercising sound judgement and discretion. Strong organisational and analytical skills, with the ability to manage competing priorities. Familiarity with Government or large organisation commercial processes and working alongside commercial teams. Additional Security Information The successful candidate will be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role. In addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. Once in post you will be required to apply for Developed Vetting ( DV ) clearance which has a requirement for 10 years UK residency. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. This post is open to 'UK Nationals Only' Technical skills We'll assess you against these technical skills during the selection process: Stakeholder relationship management Agile working Governance and assurance. Benefits Alongside your salary of £50,686, HM Revenue and Customs contributes £14,683 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. Job description As a Digital Portfolio Manager in the Capability Development, Infrastructure and Innovation team within CODE, you will play a crucial role in supporting His Majesty's Government in the fight against serious and organised crime. Your work will directly contribute to high-profile investigations, helping to recover and protect hundreds of millions of pounds annually through innovative technical solutions. The team manages a diverse and rapidly expanding portfolio of projects, ranging from the development of bespoke forensic tools tailored to highly specific investigative needs, to the design and implementation of scalable data visualisation platforms that enhance analytical capabilities. You will collaborate closely with law enforcement agencies, intelligence teams, and external partners to ensure that cutting-edge technology is leveraged effectively in tackling financial crime, cyber threats, and fraud. This role offers an exciting opportunity to work at the forefront of data engineering within a mission-driven environment, where your expertise will help shape the future of digital investigations and forensic analysis. Person specification The CODE Tech Portfolio Office (PO) is a critical enabler of both project delivery and business as usual across CODE's responsibilities. The Portfolio Office acts as the fulcrum between business needs, project delivery, suppliers, commercial processes, and external partners, ensuring that complex, sensitive, and high risk technology initiatives are aligned, governed, and delivered effectively. This role supports the Portfolio Lead by taking delegated responsibility for defined elements of portfolio coordination, commercial and supplier engagement, project stewardship, and stakeholder management. The post holder will operate across all CODE's environments and work closely with internal delivery teams, commercial colleagues, external suppliers, and UK and international partners. This role aligns to the Digital Portfolio Manager profession and capability framework, with a focus on supporting and enabling portfolio level outcomes more than direct project management. Key Responsibilities Portfolio Coordination and Planning Support the coordination of the CODE Tech portfolio, ensuring alignment between business requirements, delivery activity, supplier capability, and strategic outcomes. Contribute to portfolio planning, prioritisation, and analysis, supporting the development and maintenance of a coherent, deliverable pipeline of work. Provide subject matter expertise on the interaction between requirements, supplier solutions, and delivery outcomes, supporting informed decision making across the portfolio. Commercial and Supplier Engagement Undertake delegated commercial and supplier management activity, including smaller and less complex commercial engagements arising from projects and BAU activity. Work closely with CODE Commercial and Departmental Commercial teams to coordinate activity and ensure effective hand offs and shared visibility of upcoming demands. Maintain portfolio level oversight of supplier engagement where activity is constrained by classification, ensuring that requirements are articulated and translated appropriately for wider commercial use. Engage directly with suppliers and partners under the direction of the Portfolio Lead. Project and Delivery Stewardship Provide portfolio level stewardship of projects, supporting effective engagement between project managers, suppliers, and business stakeholders. Undertake delegated responsibility for regulatory engagement related to the portfolio, including coordinating inspections and associated portfolio level responses. Support problem management post implementation, acting as a subject matter expert to assist service and support functions where required. Deputise for the Portfolio Lead at selected internal and external meetings, representing HMRC interests where appropriate. Stakeholder Management and Collaboration Engage with a wide range of internal and external stakeholders, including delivery teams, business management, commercial colleagues, regulators, and UK or international. Support cross functional collaboration to ensure that portfolio activity is joined up, well understood, and effectively governed. Contribute to clear communication of portfolio priorities, risks, and constraints to stakeholders. Continuous Improvement and Portfolio Maturity Contribute to the development and maturity of the CODE Tech Portfolio Office, supporting rebalancing of workload and improved resilience. Identify opportunities to improve portfolio processes, governance, and ways of working, particularly in sensitive environments. Essential Criteria: Experience working in or supporting a portfolio, programme, or complex delivery environment, ideally from a digital or civils background, rather than single project delivery. Experience of stakeholder management across multiple functions, including delivery, commercial, and external partners. Experience of using the relationship between business requirements, supplier capability, and delivery outcomes. Experience supporting or coordinating commercial or supplier engagement within a structured governance framework Experience of working confidently with sensitive and classified information, exercising sound judgement and discretion. Strong organisational and analytical skills, with the ability to manage competing priorities. Familiarity with Government or large organisation commercial processes and working alongside commercial teams. Additional Security Information The successful candidate will be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role. In addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. Once in post you will be required to apply for Developed Vetting ( DV ) clearance which has a requirement for 10 years UK residency. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. This post is open to 'UK Nationals Only' Technical skills We'll assess you against these technical skills during the selection process: Stakeholder relationship management Agile working Governance and assurance. Benefits Alongside your salary of £50,686, HM Revenue and Customs contributes £14,683 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. We are looking for a Senior Test Engineer to join teams delivering services within Enterprise Integration Services (EIS). This role focuses on engineering-led testing approaches that assure the quality of API platforms, integration services and service-based architectures that underpin HMRC's digital estate. You will work as part of multidisciplinary delivery teams, designing and building automated testing solutions while also applying test analysis and assurance practices to ensure APIs and integrations are reliable, secure and performant. This includes validating data flows, interfaces and end-to-end service behaviour across complex integration landscapes. This role sits within HMRC's Chief Digital & Information Office (CDIO), supporting services at national scale. Job description As a Senior Test Engineer you will embed testing and quality practices across the delivery lifecycle for API and integration-based services. You will design, implement and maintain automated tests for APIs, services and platforms, working closely with developers and other engineers. You'll contribute to CI/CD pipelines, identify quality risks early, and support teams in delivering secure and resilient integration services. You will also contribute to understanding requirements and defining effective test coverage for API and integration services, ensuring quality risks are identified early and addressed throughout delivery. You will work with a good degree of autonomy, taking ownership of test engineering tasks within your team, while being supported by lead engineers and quality specialists. Key Responsibilities will include: Design, develop and maintain automated tests for APIs, integration services and platforms. Work closely with developers to embed testing early and continuously. Contribute to CI/CD pipelines and continuous testing approaches. Support non-functional testing such as performance, security and accessibility, particularly for APIs and integrations. Analyse test results, raise defects and support investigation and resolution. Contribute to improving test frameworks, tooling and engineering practices. Support knowledge sharing and mentoring of less experienced colleagues. Review and analyse business and technical requirements, identifying risks, gaps and test conditions for APIs and integrations. Validate data flows and interfaces using structured data formats such as JSON and XML. Produce clear test evidence and support assurance activities to inform release decisions Collaborate with product managers, architects, developers and delivery managers to ensure quality is embedded across the lifecycle. Person specification You will be a technically capable Test Engineer with experience of testing APIs and integration-based services in modern delivery environments. At this level, you are expected to deliver independently, contribute to technical decision-making within your team, and support the development of good testing practices. You will demonstrate the following skills at Working / Practitioner level, combining strong test engineering capability with effective test analysis and quality assurance practices: Designing and building automated tests for APIs and services. Applying testing techniques across the delivery lifecycle. Working effectively in agile, multidisciplinary teams. Identifying and communicating quality and integration risks. Analysing requirements and designing effective test coverage for APIs and integration services. Essential Criteria Test engineering and automation: Experience building and maintaining automated tests using modern frameworks and languages. API and integration testing: Experience testing APIs, service-based or integration-led systems, including validation of data exchange, interfaces and service behaviour. Agile and DevOps delivery: Experience working in agile teams and contributing to CI/CD pipelines. Technical collaboration: Ability to work closely with engineers to identify and manage quality risks. Test analysis and quality assurance: Ability to analyse requirements, design effective test coverage and provide evidence-based assurance of service quality. Desirable Criteria Experience with API platforms, gateways or event-driven architectures. Experience with performance or security testing for services. Knowledge of cloud or container-based environments. Experience working with structured data formats such as JSON and XML. ISTQB or equivalent testing qualification. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Technical skills We'll assess you against these technical skills during the selection process: Test Engineering and Automation API and Integration Testing Agile Delivery, CI/CD and Quality Assurance Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills. How to Apply As part of the application process: A name-blind CV including your job history and previous experience. Applicants will need to demonstrate relevant experience and effective delivery of the Essential Criteria. Please evidence any Desirable Criteria, up to 250 words max. This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. IKM Assessment Prior to applications being sifted candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is a pass or fail and only those who pass will be considered at the sift stage. Sift At sift your CV will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. We are looking for a Senior Test Engineer to join teams delivering services within Enterprise Integration Services (EIS). This role focuses on engineering-led testing approaches that assure the quality of API platforms, integration services and service-based architectures that underpin HMRC's digital estate. You will work as part of multidisciplinary delivery teams, designing and building automated testing solutions while also applying test analysis and assurance practices to ensure APIs and integrations are reliable, secure and performant. This includes validating data flows, interfaces and end-to-end service behaviour across complex integration landscapes. This role sits within HMRC's Chief Digital & Information Office (CDIO), supporting services at national scale. Job description As a Senior Test Engineer you will embed testing and quality practices across the delivery lifecycle for API and integration-based services. You will design, implement and maintain automated tests for APIs, services and platforms, working closely with developers and other engineers. You'll contribute to CI/CD pipelines, identify quality risks early, and support teams in delivering secure and resilient integration services. You will also contribute to understanding requirements and defining effective test coverage for API and integration services, ensuring quality risks are identified early and addressed throughout delivery. You will work with a good degree of autonomy, taking ownership of test engineering tasks within your team, while being supported by lead engineers and quality specialists. Key Responsibilities will include: Design, develop and maintain automated tests for APIs, integration services and platforms. Work closely with developers to embed testing early and continuously. Contribute to CI/CD pipelines and continuous testing approaches. Support non-functional testing such as performance, security and accessibility, particularly for APIs and integrations. Analyse test results, raise defects and support investigation and resolution. Contribute to improving test frameworks, tooling and engineering practices. Support knowledge sharing and mentoring of less experienced colleagues. Review and analyse business and technical requirements, identifying risks, gaps and test conditions for APIs and integrations. Validate data flows and interfaces using structured data formats such as JSON and XML. Produce clear test evidence and support assurance activities to inform release decisions Collaborate with product managers, architects, developers and delivery managers to ensure quality is embedded across the lifecycle. Person specification You will be a technically capable Test Engineer with experience of testing APIs and integration-based services in modern delivery environments. At this level, you are expected to deliver independently, contribute to technical decision-making within your team, and support the development of good testing practices. You will demonstrate the following skills at Working / Practitioner level, combining strong test engineering capability with effective test analysis and quality assurance practices: Designing and building automated tests for APIs and services. Applying testing techniques across the delivery lifecycle. Working effectively in agile, multidisciplinary teams. Identifying and communicating quality and integration risks. Analysing requirements and designing effective test coverage for APIs and integration services. Essential Criteria Test engineering and automation: Experience building and maintaining automated tests using modern frameworks and languages. API and integration testing: Experience testing APIs, service-based or integration-led systems, including validation of data exchange, interfaces and service behaviour. Agile and DevOps delivery: Experience working in agile teams and contributing to CI/CD pipelines. Technical collaboration: Ability to work closely with engineers to identify and manage quality risks. Test analysis and quality assurance: Ability to analyse requirements, design effective test coverage and provide evidence-based assurance of service quality. Desirable Criteria Experience with API platforms, gateways or event-driven architectures. Experience with performance or security testing for services. Knowledge of cloud or container-based environments. Experience working with structured data formats such as JSON and XML. ISTQB or equivalent testing qualification. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Technical skills We'll assess you against these technical skills during the selection process: Test Engineering and Automation API and Integration Testing Agile Delivery, CI/CD and Quality Assurance Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills. How to Apply As part of the application process: A name-blind CV including your job history and previous experience. Applicants will need to demonstrate relevant experience and effective delivery of the Essential Criteria. Please evidence any Desirable Criteria, up to 250 words max. This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. IKM Assessment Prior to applications being sifted candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is a pass or fail and only those who pass will be considered at the sift stage. Sift At sift your CV will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview . click apply for full job details
Job Title: Private Client Tax Manager Location: City of London - 2 days in office, 3 days from home Salary: £65,000 - £75,000 (DOE) + benefits package! The Role: I am seeking an enthusiastic Private Client Tax Manager to join a International Private Client tax team in London. The role is focused on the provision of high-quality personal tax compliance and tax advice over the course of the year for our varied and complex client base. You will work with a varied portfolio of clients whose affairs are often complex and international in scope, including: High and ultra-high net worth individuals Long term residents and internationally mobile clients Multi-jurisdictional structures, including UK and offshore trusts Partnerships The Responsibilities: You will be responsible for the delivery of all aspects of your client portfolio throughout the tax compliance cycle. You will review tax returns prepared by junior members of the team and prepare complex tax returns for a varied client base, which will include but is not limited to high-net-worth individuals, wealthy families, and offshore structures. You will prepare or review tax advice and tax planning for clients, including conducting technical research and identifying planning opportunities, and work with senior managers, directors and partners to deliver this You will actively support junior team members and provide training and feedback to aid their development as well as supervising and controlling the completion of work. You will have the opportunity to build relationships directly with clients, family office representatives and other key stakeholders and you will attend client meetings. You will prepare or review written correspondence for clients and deal with HM Revenue & Customs in connection with the clients' affair including enquires and disclosures. You: ATT and/or CTA qualified A positive and enthusiastic attitude A high level of motivation, ability and commitment Experience of management as they will be managing their own portfolio whilst also being responsible for overseeing and reviewing the work of more junior tax staff Experienced in the delivery and management of personal tax compliance services Excellent organisational and prioritisation skills are essential to ensure all deadlines are met Experience in the provision of tax advice covering income tax, capital gains tax and inheritance tax. The exact mix of advisory will be tailored to the strengths of the individual, but a broad base across all tax areas is sought after Experience in working with clients with international considerations, examples of which may include the FIG regime, former remittance basis users, statutory residence test, tax treaty issues, cross-border business and investments, and/or offshore trusts From a professional services background Confident communicator to colleagues, partners and clients Comfortable working on their own initiative as well as being a good team player High attention to detail and the ability to work in a timely manner Excellent IT skill
Aug 10, 2026
Full time
Job Title: Private Client Tax Manager Location: City of London - 2 days in office, 3 days from home Salary: £65,000 - £75,000 (DOE) + benefits package! The Role: I am seeking an enthusiastic Private Client Tax Manager to join a International Private Client tax team in London. The role is focused on the provision of high-quality personal tax compliance and tax advice over the course of the year for our varied and complex client base. You will work with a varied portfolio of clients whose affairs are often complex and international in scope, including: High and ultra-high net worth individuals Long term residents and internationally mobile clients Multi-jurisdictional structures, including UK and offshore trusts Partnerships The Responsibilities: You will be responsible for the delivery of all aspects of your client portfolio throughout the tax compliance cycle. You will review tax returns prepared by junior members of the team and prepare complex tax returns for a varied client base, which will include but is not limited to high-net-worth individuals, wealthy families, and offshore structures. You will prepare or review tax advice and tax planning for clients, including conducting technical research and identifying planning opportunities, and work with senior managers, directors and partners to deliver this You will actively support junior team members and provide training and feedback to aid their development as well as supervising and controlling the completion of work. You will have the opportunity to build relationships directly with clients, family office representatives and other key stakeholders and you will attend client meetings. You will prepare or review written correspondence for clients and deal with HM Revenue & Customs in connection with the clients' affair including enquires and disclosures. You: ATT and/or CTA qualified A positive and enthusiastic attitude A high level of motivation, ability and commitment Experience of management as they will be managing their own portfolio whilst also being responsible for overseeing and reviewing the work of more junior tax staff Experienced in the delivery and management of personal tax compliance services Excellent organisational and prioritisation skills are essential to ensure all deadlines are met Experience in the provision of tax advice covering income tax, capital gains tax and inheritance tax. The exact mix of advisory will be tailored to the strengths of the individual, but a broad base across all tax areas is sought after Experience in working with clients with international considerations, examples of which may include the FIG regime, former remittance basis users, statutory residence test, tax treaty issues, cross-border business and investments, and/or offshore trusts From a professional services background Confident communicator to colleagues, partners and clients Comfortable working on their own initiative as well as being a good team player High attention to detail and the ability to work in a timely manner Excellent IT skill
Customer Services & Export Administrator Location: Chester Salary: £30,000 per annum Reporting To: Customer Service Manager About the Role An exciting opportunity has arisen for an organised and customer-focused individual to join a busy Customer Services team. This role is responsible for delivering an excellent customer experience through efficient order processing, export administration, issue resolution, and collaboration with internal departments. The successful candidate will act as a key point of contact for customers, ensuring orders are managed accurately, export documentation is completed correctly, and customer requirements are met in a professional and timely manner. Key Responsibilities Customer Service & Sales Support Process customer orders accurately and efficiently, ensuring all orders are fulfilled within agreed timescales and quality standards. Respond to customer enquiries and provide a high level of support throughout the customer journey. Work closely with the Sales Team, providing updates on customer issues and forecasting information. Resolve payment queries, delivery issues, and customer disputes while maintaining positive working relationships. Deliver outstanding customer service in a cost-effective and professional manner. Communicate relevant commercial and customer information to the wider business effectively. Export & Order Administration Prepare and manage export documentation for international shipments across Europe and Rest of World markets. Receive, acknowledge, and plan customer orders, ensuring all system processes are completed accurately. Coordinate with veterinary authorities, transport providers, and import agents to ensure customs clearance is obtained without delay. Manage and resolve export-related issues, including shipment delays, rejected products, and port-related disruptions. Internal Coordination Liaise with Production Planning teams to align stock levels and forecasts with customer demand. Work alongside Technical teams to investigate and resolve quality-related concerns. Ensure important commercial information is shared effectively across relevant departments. Teamwork & Continuous Improvement Collaborate with colleagues across the Customer Service function to ensure departmental objectives are achieved. Support the ongoing development and improvement of customer service processes and systems. Escalate issues appropriately and maintain effective communication with internal stakeholders. Plan, organise, and manage workload effectively to achieve agreed objectives and deadlines. Skills & Experience The ideal candidate will have: Previous customer service experience within FMCG, manufacturing, logistics, wholesale, or a similar fast-paced environment. A customer-focused approach with strong problem-solving abilities. Excellent written and verbal communication skills. Strong organisational and time management skills. The ability to manage multiple priorities and work effectively under pressure. A proactive and solutions-driven mindset. Excellent attention to detail and accuracy. What's on Offer? Opportunity to work within a supportive and collaborative team. Exposure to both UK and international customer accounts. A varied position combining customer service, administration, logistics, and export coordination. Opportunities to contribute to process improvements and continuous development initiatives.
Aug 09, 2026
Full time
Customer Services & Export Administrator Location: Chester Salary: £30,000 per annum Reporting To: Customer Service Manager About the Role An exciting opportunity has arisen for an organised and customer-focused individual to join a busy Customer Services team. This role is responsible for delivering an excellent customer experience through efficient order processing, export administration, issue resolution, and collaboration with internal departments. The successful candidate will act as a key point of contact for customers, ensuring orders are managed accurately, export documentation is completed correctly, and customer requirements are met in a professional and timely manner. Key Responsibilities Customer Service & Sales Support Process customer orders accurately and efficiently, ensuring all orders are fulfilled within agreed timescales and quality standards. Respond to customer enquiries and provide a high level of support throughout the customer journey. Work closely with the Sales Team, providing updates on customer issues and forecasting information. Resolve payment queries, delivery issues, and customer disputes while maintaining positive working relationships. Deliver outstanding customer service in a cost-effective and professional manner. Communicate relevant commercial and customer information to the wider business effectively. Export & Order Administration Prepare and manage export documentation for international shipments across Europe and Rest of World markets. Receive, acknowledge, and plan customer orders, ensuring all system processes are completed accurately. Coordinate with veterinary authorities, transport providers, and import agents to ensure customs clearance is obtained without delay. Manage and resolve export-related issues, including shipment delays, rejected products, and port-related disruptions. Internal Coordination Liaise with Production Planning teams to align stock levels and forecasts with customer demand. Work alongside Technical teams to investigate and resolve quality-related concerns. Ensure important commercial information is shared effectively across relevant departments. Teamwork & Continuous Improvement Collaborate with colleagues across the Customer Service function to ensure departmental objectives are achieved. Support the ongoing development and improvement of customer service processes and systems. Escalate issues appropriately and maintain effective communication with internal stakeholders. Plan, organise, and manage workload effectively to achieve agreed objectives and deadlines. Skills & Experience The ideal candidate will have: Previous customer service experience within FMCG, manufacturing, logistics, wholesale, or a similar fast-paced environment. A customer-focused approach with strong problem-solving abilities. Excellent written and verbal communication skills. Strong organisational and time management skills. The ability to manage multiple priorities and work effectively under pressure. A proactive and solutions-driven mindset. Excellent attention to detail and accuracy. What's on Offer? Opportunity to work within a supportive and collaborative team. Exposure to both UK and international customer accounts. A varied position combining customer service, administration, logistics, and export coordination. Opportunities to contribute to process improvements and continuous development initiatives.
Business Development Manager - Freight Forwarding Location: Folkestone Salary: Negotiable DOE Our client specialise in international freight forwarding and logistics providing road, sea, air, customs, warehousing, and courier solutions. They are seeking an experienced Business Development Manager to join their commercial team, with a primary focus on developing new European road freight business whil click apply for full job details
Aug 09, 2026
Full time
Business Development Manager - Freight Forwarding Location: Folkestone Salary: Negotiable DOE Our client specialise in international freight forwarding and logistics providing road, sea, air, customs, warehousing, and courier solutions. They are seeking an experienced Business Development Manager to join their commercial team, with a primary focus on developing new European road freight business whil click apply for full job details
Branch Manager - Birmingham - Shipping & Freight - Up to £70,000 About the Company A leading freight forwarding and logistics business is seeking an experienced Branch Manager to lead its Birmingham operation. This is a strategic leadership role with full responsibility for branch performance across air, sea, road, and rail freight. The successful candidate will drive commercial growth, operational excellence, customer satisfaction, and team development while delivering strong financial results. Branch Manager - The details Salary up to £70,000 Opportunity to lead a strategically important branch Full ownership of branch performance and P&L Career progression within a dynamic, multi-modal freight forwarding business Opportunity to shape business growth and build a high-performing team Branch Manager - Requirements Significant leadership experience within freight forwarding or logistics Proven expertise managing multi-modal freight operations (air, sea, road, and rail) Strong commercial background with a track record of revenue growth and business development Experience managing branch P&L and financial performance Excellent leadership, negotiation, communication, and stakeholder management skills Strong knowledge of international freight forwarding, customs, and supply chain operations Analytical, organised, and customer-focused approach Desirable: experience within an international freight forwarder, customs compliance knowledge, operational improvement experience, and relevant logistics or management qualifications Branch Manager - Responsibilities Lead the overall performance of the Birmingham branch, driving revenue, profitability, and operational excellence Develop and implement commercial strategies to grow market share and secure new business Manage branch operations across imports, exports, customs clearance, and domestic transport Maintain high standards of customer service, compliance, and operational efficiency Take full ownership of the branch P&L, budgets, forecasting, and financial targets Lead, coach, and develop a high-performing team while supporting recruitment and succession planning Build and maintain strong relationships with customers, suppliers, and strategic partners Ensure compliance with customs, transport, health & safety, and company policies Drive continuous improvement initiatives to enhance productivity, service quality, and profitability About Us Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your personal information, please refer to detail2recruitment privacy policy
Aug 08, 2026
Full time
Branch Manager - Birmingham - Shipping & Freight - Up to £70,000 About the Company A leading freight forwarding and logistics business is seeking an experienced Branch Manager to lead its Birmingham operation. This is a strategic leadership role with full responsibility for branch performance across air, sea, road, and rail freight. The successful candidate will drive commercial growth, operational excellence, customer satisfaction, and team development while delivering strong financial results. Branch Manager - The details Salary up to £70,000 Opportunity to lead a strategically important branch Full ownership of branch performance and P&L Career progression within a dynamic, multi-modal freight forwarding business Opportunity to shape business growth and build a high-performing team Branch Manager - Requirements Significant leadership experience within freight forwarding or logistics Proven expertise managing multi-modal freight operations (air, sea, road, and rail) Strong commercial background with a track record of revenue growth and business development Experience managing branch P&L and financial performance Excellent leadership, negotiation, communication, and stakeholder management skills Strong knowledge of international freight forwarding, customs, and supply chain operations Analytical, organised, and customer-focused approach Desirable: experience within an international freight forwarder, customs compliance knowledge, operational improvement experience, and relevant logistics or management qualifications Branch Manager - Responsibilities Lead the overall performance of the Birmingham branch, driving revenue, profitability, and operational excellence Develop and implement commercial strategies to grow market share and secure new business Manage branch operations across imports, exports, customs clearance, and domestic transport Maintain high standards of customer service, compliance, and operational efficiency Take full ownership of the branch P&L, budgets, forecasting, and financial targets Lead, coach, and develop a high-performing team while supporting recruitment and succession planning Build and maintain strong relationships with customers, suppliers, and strategic partners Ensure compliance with customs, transport, health & safety, and company policies Drive continuous improvement initiatives to enhance productivity, service quality, and profitability About Us Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your personal information, please refer to detail2recruitment privacy policy
Business Development Manager - Multimodal Freight Forwarding - £40,000 - £60,000 About the Role Our client, a well-established and growing freight forwarding and logistics provider, is seeking an ambitious Business Development Manager to join their Aberdeen office. This is an excellent opportunity for a driven sales professional with experience in the freight and logistics sector to play a key role in developing new business opportunities and driving revenue growth. The successful candidate will be responsible for generating new business across road, sea, and air freight services , building long-term customer relationships, and identifying opportunities to expand the company's market presence. Business Development Manager - The Details Competitive basic salary of £40,000 - £60,000 depending on experience Attractive and uncapped commission structure with strong earning potential Immediate start available Opportunity to join a respected and growing freight forwarding business Supportive management team and long-term career progression opportunities Office-based role in Aberdeen with a collaborative working environment Business Development Manager - Requirements Proven business development or sales experience within freight forwarding, logistics, or supply chain services Strong knowledge of one or more freight modes, including road, sea, and air freight Demonstrable track record of winning new business and achieving sales targets Excellent negotiation, presentation, and communication skills Commercially minded with strong relationship-building abilities Self-motivated, proactive, and results-driven Ability to manage multiple opportunities and priorities effectively Strong IT and CRM system proficiency Experience selling multimodal freight solutions Existing network of contacts within relevant industries Understanding of customs procedures and international trade Experience working with import and export freight services Business Development Manager - Responsibilities Identify, target, and secure new business opportunities across multimodal freight forwarding services Develop and implement effective sales strategies to achieve and exceed revenue targets Build and maintain a strong pipeline of prospective customers Conduct sales meetings, presentations, and negotiations with decision-makers Prepare and present tailored freight and logistics solutions to clients Generate and manage quotations, proposals, and tender submissions Work closely with operational teams to ensure seamless service delivery Develop strong relationships with customers to maximise retention and account growth Monitor market trends, competitor activity, and emerging business opportunities Maintain accurate sales records and pipeline management through CRM systems Represent the company professionally at industry events and networking opportunities This role would suit an experienced freight forwarding sales professional, account manager, or business development specialist who thrives on winning new business and developing long-term client partnerships. Whether your background is primarily in road, sea, air, or a combination of freight modes, our client is keen to speak with commercially driven individuals looking to take the next step in their career. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to detail2recruitment website/privacy-policy
Aug 08, 2026
Full time
Business Development Manager - Multimodal Freight Forwarding - £40,000 - £60,000 About the Role Our client, a well-established and growing freight forwarding and logistics provider, is seeking an ambitious Business Development Manager to join their Aberdeen office. This is an excellent opportunity for a driven sales professional with experience in the freight and logistics sector to play a key role in developing new business opportunities and driving revenue growth. The successful candidate will be responsible for generating new business across road, sea, and air freight services , building long-term customer relationships, and identifying opportunities to expand the company's market presence. Business Development Manager - The Details Competitive basic salary of £40,000 - £60,000 depending on experience Attractive and uncapped commission structure with strong earning potential Immediate start available Opportunity to join a respected and growing freight forwarding business Supportive management team and long-term career progression opportunities Office-based role in Aberdeen with a collaborative working environment Business Development Manager - Requirements Proven business development or sales experience within freight forwarding, logistics, or supply chain services Strong knowledge of one or more freight modes, including road, sea, and air freight Demonstrable track record of winning new business and achieving sales targets Excellent negotiation, presentation, and communication skills Commercially minded with strong relationship-building abilities Self-motivated, proactive, and results-driven Ability to manage multiple opportunities and priorities effectively Strong IT and CRM system proficiency Experience selling multimodal freight solutions Existing network of contacts within relevant industries Understanding of customs procedures and international trade Experience working with import and export freight services Business Development Manager - Responsibilities Identify, target, and secure new business opportunities across multimodal freight forwarding services Develop and implement effective sales strategies to achieve and exceed revenue targets Build and maintain a strong pipeline of prospective customers Conduct sales meetings, presentations, and negotiations with decision-makers Prepare and present tailored freight and logistics solutions to clients Generate and manage quotations, proposals, and tender submissions Work closely with operational teams to ensure seamless service delivery Develop strong relationships with customers to maximise retention and account growth Monitor market trends, competitor activity, and emerging business opportunities Maintain accurate sales records and pipeline management through CRM systems Represent the company professionally at industry events and networking opportunities This role would suit an experienced freight forwarding sales professional, account manager, or business development specialist who thrives on winning new business and developing long-term client partnerships. Whether your background is primarily in road, sea, air, or a combination of freight modes, our client is keen to speak with commercially driven individuals looking to take the next step in their career. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to detail2recruitment website/privacy-policy
Finance Controller Oxfordshire Permanent c 55,000- 65,000 per annum + benefits Marc Daniels Specialist Recruitment is exclusively partnering with a growing retail business to recruit an experienced Finance Controller. This is a key leadership position within a successful SME, offering the opportunity to take ownership of the finance function and work closely with senior leadership to drive business performance, profitability, and future growth. The successful candidate will combine strong financial control with commercial awareness and will have previous experience working within a retail or stock-led trading environment. Key Responsibilities Lead and manage the finance function. Produce monthly management accounts and board-level reporting. Manage budgeting, forecasting, and cash flow planning. Deliver commercial analysis to support strategic decision-making. Oversee financial controls, compliance, and audit requirements. Manage VAT, payroll, and statutory reporting processes. Monitor inventory, margins, and working capital performance. Drive process improvements and systems development. Partner with senior stakeholders across the business. Skills & Experience Essential ACCA, ACA, CIMA qualified Previous experience in a Financial Controller, Finance Manager, or similar senior finance role. Strong management accounting, budgeting, forecasting, and cash flow experience. Proven experience within a retail or consumer products business. Experience operating within a stock-led environment, including inventory and margin reporting. Strong financial systems and Excel skills. Experience working within a growing SME. Excellent communication and stakeholder management skills. Highly Desirable Experience of international trade, imports, overseas suppliers, customs processes, duties, freight costs, and foreign currency transactions. Experience supporting businesses with international supply chains. Knowledge of stock purchasing and landed cost reporting. What's on Offer Competitive salary and benefits package. Opportunity to influence business strategy and performance. Broad, commercially focused role with high visibility. Supportive and entrepreneurial working environment. Excellent long-term career prospects. To apply or discuss the opportunity in confidence, please contact Marc Daniels Specialist Recruitment . Marc Daniels Specialist Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equal opportunities and welcome applications from all suitably qualified individuals. By applying for this role, you consent to Marc Daniels processing your personal data for recruitment purposes in accordance with UK data protection legislation. Applicants must have the right to work in the UK.
Aug 08, 2026
Full time
Finance Controller Oxfordshire Permanent c 55,000- 65,000 per annum + benefits Marc Daniels Specialist Recruitment is exclusively partnering with a growing retail business to recruit an experienced Finance Controller. This is a key leadership position within a successful SME, offering the opportunity to take ownership of the finance function and work closely with senior leadership to drive business performance, profitability, and future growth. The successful candidate will combine strong financial control with commercial awareness and will have previous experience working within a retail or stock-led trading environment. Key Responsibilities Lead and manage the finance function. Produce monthly management accounts and board-level reporting. Manage budgeting, forecasting, and cash flow planning. Deliver commercial analysis to support strategic decision-making. Oversee financial controls, compliance, and audit requirements. Manage VAT, payroll, and statutory reporting processes. Monitor inventory, margins, and working capital performance. Drive process improvements and systems development. Partner with senior stakeholders across the business. Skills & Experience Essential ACCA, ACA, CIMA qualified Previous experience in a Financial Controller, Finance Manager, or similar senior finance role. Strong management accounting, budgeting, forecasting, and cash flow experience. Proven experience within a retail or consumer products business. Experience operating within a stock-led environment, including inventory and margin reporting. Strong financial systems and Excel skills. Experience working within a growing SME. Excellent communication and stakeholder management skills. Highly Desirable Experience of international trade, imports, overseas suppliers, customs processes, duties, freight costs, and foreign currency transactions. Experience supporting businesses with international supply chains. Knowledge of stock purchasing and landed cost reporting. What's on Offer Competitive salary and benefits package. Opportunity to influence business strategy and performance. Broad, commercially focused role with high visibility. Supportive and entrepreneurial working environment. Excellent long-term career prospects. To apply or discuss the opportunity in confidence, please contact Marc Daniels Specialist Recruitment . Marc Daniels Specialist Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equal opportunities and welcome applications from all suitably qualified individuals. By applying for this role, you consent to Marc Daniels processing your personal data for recruitment purposes in accordance with UK data protection legislation. Applicants must have the right to work in the UK.
Business Development Manager - Freight Forwarding Location: Folkestone Salary: Negotiable DOE Our client specialise in international freight forwarding and logistics providing road, sea, air, customs, warehousing, and courier solutions. They are seeking an experienced Business Development Manager to join their commercial team, with a primary focus on developing new European road freight business whilst identifying opportunities across their wider service offering. Job Overview Develop new business across road, sea, air, and courier freight, as well as customs and warehousing services Identify and convert new customers and profitable business opportunities Support the operations team with account management to deliver a tailored service to customers Build and develop relationships with new and existing customers Ensure profitable margins are achieved across customer accounts Travel to meet with prospective and existing customers Requirements Previous sales experience within a freight forwarding or logistics business is essential Proven experience selling road, sea, or air freight services European road freight experience would be advantageous Good understanding of transport and worldwide logistics Excellent customer service, communication, and negotiation skills Ability to build strong relationships both over the phone and face-to-face Ability to work within a fast-paced environment Salary & Benefits Negotiable salary depending on experience Commission scheme Company car or car allowance Hybrid working (minimum 2 days a month in the office) 25 days holiday plus Bank Holidays Contributory pension scheme Contributory private healthcare Long service reward scheme Referral bonus scheme Employee Assistance Programme Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Aug 08, 2026
Full time
Business Development Manager - Freight Forwarding Location: Folkestone Salary: Negotiable DOE Our client specialise in international freight forwarding and logistics providing road, sea, air, customs, warehousing, and courier solutions. They are seeking an experienced Business Development Manager to join their commercial team, with a primary focus on developing new European road freight business whilst identifying opportunities across their wider service offering. Job Overview Develop new business across road, sea, air, and courier freight, as well as customs and warehousing services Identify and convert new customers and profitable business opportunities Support the operations team with account management to deliver a tailored service to customers Build and develop relationships with new and existing customers Ensure profitable margins are achieved across customer accounts Travel to meet with prospective and existing customers Requirements Previous sales experience within a freight forwarding or logistics business is essential Proven experience selling road, sea, or air freight services European road freight experience would be advantageous Good understanding of transport and worldwide logistics Excellent customer service, communication, and negotiation skills Ability to build strong relationships both over the phone and face-to-face Ability to work within a fast-paced environment Salary & Benefits Negotiable salary depending on experience Commission scheme Company car or car allowance Hybrid working (minimum 2 days a month in the office) 25 days holiday plus Bank Holidays Contributory pension scheme Contributory private healthcare Long service reward scheme Referral bonus scheme Employee Assistance Programme Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Kevin Theobald Recruitment Agency
Hounslow, London
We are seeking an experienced Import Manager from a freight forwarding environment, with a strong operational background, industry knowledge, and a proven ability to lead and develop high-performing teams. Location; Heathrow Monday to Friday 26 days holiday plus bank holidays - Car allowance and healthcare scheme Key requirements include: Minimum 7-10 years' experience within import, customs, freight forwarding or logistics operations. A minimum of 5 years' management experience , leading operational teams within a fast-paced forwarding or logistics environment Proven leadership capability, including coaching, performance management, employee development, succession planning, recruitment and team engagement. Experience managing departmental performance through KPIs, service levels, productivity measures, resource planning and continuous improvement initiatives. Strong commercial awareness, with responsibility for departmental budgets, cost control and P&L performance. Strong understanding of international freight forwarding operations, including air freight, customs brokerage and multimodal transport movements. Excellent knowledge of HMRC regulations, customs compliance requirements and import processes. Ability to act as the senior escalation point for operational, customs, compliance and customer service matters. Experience building and maintaining strong relationships with customers, carriers, customs authorities and overseas partners. Comfortable leading customer business reviews, supporting new customer implementations and working closely with commercial teams to drive growth. Strong communication and stakeholder management skills, with a customer-focused mindset and the ability to collaborate across multiple functions. Salary & Package Up to £65,000 basic salary Car allowance
Aug 08, 2026
Full time
We are seeking an experienced Import Manager from a freight forwarding environment, with a strong operational background, industry knowledge, and a proven ability to lead and develop high-performing teams. Location; Heathrow Monday to Friday 26 days holiday plus bank holidays - Car allowance and healthcare scheme Key requirements include: Minimum 7-10 years' experience within import, customs, freight forwarding or logistics operations. A minimum of 5 years' management experience , leading operational teams within a fast-paced forwarding or logistics environment Proven leadership capability, including coaching, performance management, employee development, succession planning, recruitment and team engagement. Experience managing departmental performance through KPIs, service levels, productivity measures, resource planning and continuous improvement initiatives. Strong commercial awareness, with responsibility for departmental budgets, cost control and P&L performance. Strong understanding of international freight forwarding operations, including air freight, customs brokerage and multimodal transport movements. Excellent knowledge of HMRC regulations, customs compliance requirements and import processes. Ability to act as the senior escalation point for operational, customs, compliance and customer service matters. Experience building and maintaining strong relationships with customers, carriers, customs authorities and overseas partners. Comfortable leading customer business reviews, supporting new customer implementations and working closely with commercial teams to drive growth. Strong communication and stakeholder management skills, with a customer-focused mindset and the ability to collaborate across multiple functions. Salary & Package Up to £65,000 basic salary Car allowance
Senior Business Development Manager - Multi-Modal Freight South East 50,000 - 55,000 + Uncapped Commission + 33 Days Holiday Join an award-winning , rapidly growing freight forwarding business with an international presence and 20+ UK branches . Backed by a market-leading operations team and offering genuine career progression, this is an outstanding opportunity for an ambitious sales professional looking to maximise their earnings. The Role Drive new business across the South East, selling a full portfolio of Air, Sea, Road, Customs and Warehousing solutions. You'll identify new opportunities, build long-term client relationships, and deliver tailored logistics solutions that help customers grow. What We're Looking For Proven freight forwarding sales experience Strong knowledge of Air, Sea and Road Freight Track record of winning new business Commercially driven with excellent relationship-building skills Based in the South East What's On Offer 50,000 - 55,000 basic salary Uncapped commission 33 days holiday Car Benefit Monday-Friday working hours Award-winning employer with 20+ UK branches Genuine career progression Supportive, collaborative culture with long-term stability Ready to take your freight sales career to the next level? Apply today for a confidential discussion. WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities. WR Logistics is acting as an Employment Agency in relation to this vacancy
Aug 07, 2026
Full time
Senior Business Development Manager - Multi-Modal Freight South East 50,000 - 55,000 + Uncapped Commission + 33 Days Holiday Join an award-winning , rapidly growing freight forwarding business with an international presence and 20+ UK branches . Backed by a market-leading operations team and offering genuine career progression, this is an outstanding opportunity for an ambitious sales professional looking to maximise their earnings. The Role Drive new business across the South East, selling a full portfolio of Air, Sea, Road, Customs and Warehousing solutions. You'll identify new opportunities, build long-term client relationships, and deliver tailored logistics solutions that help customers grow. What We're Looking For Proven freight forwarding sales experience Strong knowledge of Air, Sea and Road Freight Track record of winning new business Commercially driven with excellent relationship-building skills Based in the South East What's On Offer 50,000 - 55,000 basic salary Uncapped commission 33 days holiday Car Benefit Monday-Friday working hours Award-winning employer with 20+ UK branches Genuine career progression Supportive, collaborative culture with long-term stability Ready to take your freight sales career to the next level? Apply today for a confidential discussion. WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities. WR Logistics is acting as an Employment Agency in relation to this vacancy
Clockwork Organisation Ltd t/a Travail Employment
Pentre Maelor, Clwyd
International Sales Coordinator (French Speaking) Location: Wrexham, North Wales Salary: £29,000 - £34,000 (depending on skills and abilities) Job Type: Permanent, Full-Time The Opportunity Our client is a well-established and internationally recognised manufacturing business with a strong global customer base and a reputation for quality, innovation, and outstanding service. Due to continued growth and increasing international demand, they are looking to recruit a French-speaking International Sales Coordinator to join their busy and supportive sales team. This is an excellent opportunity for an organised and customer-focused professional seeking a long-term career within a growing export-led organisation that offers genuine development opportunities and a collaborative working environment. The Role As an International Sales Coordinator, you will play a key role in supporting customers across European markets, ensuring orders are processed efficiently and customer relationships are maintained to the highest standards. Key responsibilities include: Managing customer accounts and building strong long-term relationships. Communicating with European customers in both English and French. Preparing quotations and processing sales orders accurately and efficiently. Monitoring stock availability and managing lead times through the company's ERP system. Coordinating international deliveries and logistics to ensure timely order fulfilment. Preparing and checking export and customs documentation. Updating and maintaining CRM records. Working closely with internal departments to meet customer requirements. Resolving customer queries and providing exceptional service. Participating in team meetings and contributing to process improvements. Supporting general office administration and telephone enquiries as required. The Candidate: To be successful in this role, you will have: Business-level fluency in both French and English. Strong organisational skills and the ability to manage multiple priorities. Excellent attention to detail and a high degree of accuracy. Strong problem-solving and analytical abilities. Excellent written and verbal communication skills. Proficiency in Microsoft 365 applications, including Outlook, Excel, and Word. A proactive and professional approach to customer service. The ability to work independently and as part of a team. Desirable, but not essential: Previous import/export or international logistics experience. Experience using CRM or ERP systems. What's on Offer: Competitive salary of £29,000 - £34,000 per annum. Genuine career progression and professional development opportunities. Modern and friendly working environment. Company social events. Free onsite parking. Full training and ongoing support. Working Hours Monday to Thursday: 8:30am - 5:00pm Friday: 8:30am - 4:30pm About the Company Our client is a global leader known for innovation, quality, and exceptional service. Additional job titles: International Customer Account Coordinator, Export Sales Administrator, French Speaking Account Manager. Friendly Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career. To Apply Click Apply and your application will go directly to Travail Employment Group. If successful, a consultant will contact you within 7 days. If you don't hear from us, please feel free to call to discuss similar opportunities. All candidates registering with Travail Employment Group must provide proof of identity and evidence of relevant experience, training, and qualifications. CWOIND01
Aug 07, 2026
Full time
International Sales Coordinator (French Speaking) Location: Wrexham, North Wales Salary: £29,000 - £34,000 (depending on skills and abilities) Job Type: Permanent, Full-Time The Opportunity Our client is a well-established and internationally recognised manufacturing business with a strong global customer base and a reputation for quality, innovation, and outstanding service. Due to continued growth and increasing international demand, they are looking to recruit a French-speaking International Sales Coordinator to join their busy and supportive sales team. This is an excellent opportunity for an organised and customer-focused professional seeking a long-term career within a growing export-led organisation that offers genuine development opportunities and a collaborative working environment. The Role As an International Sales Coordinator, you will play a key role in supporting customers across European markets, ensuring orders are processed efficiently and customer relationships are maintained to the highest standards. Key responsibilities include: Managing customer accounts and building strong long-term relationships. Communicating with European customers in both English and French. Preparing quotations and processing sales orders accurately and efficiently. Monitoring stock availability and managing lead times through the company's ERP system. Coordinating international deliveries and logistics to ensure timely order fulfilment. Preparing and checking export and customs documentation. Updating and maintaining CRM records. Working closely with internal departments to meet customer requirements. Resolving customer queries and providing exceptional service. Participating in team meetings and contributing to process improvements. Supporting general office administration and telephone enquiries as required. The Candidate: To be successful in this role, you will have: Business-level fluency in both French and English. Strong organisational skills and the ability to manage multiple priorities. Excellent attention to detail and a high degree of accuracy. Strong problem-solving and analytical abilities. Excellent written and verbal communication skills. Proficiency in Microsoft 365 applications, including Outlook, Excel, and Word. A proactive and professional approach to customer service. The ability to work independently and as part of a team. Desirable, but not essential: Previous import/export or international logistics experience. Experience using CRM or ERP systems. What's on Offer: Competitive salary of £29,000 - £34,000 per annum. Genuine career progression and professional development opportunities. Modern and friendly working environment. Company social events. Free onsite parking. Full training and ongoing support. Working Hours Monday to Thursday: 8:30am - 5:00pm Friday: 8:30am - 4:30pm About the Company Our client is a global leader known for innovation, quality, and exceptional service. Additional job titles: International Customer Account Coordinator, Export Sales Administrator, French Speaking Account Manager. Friendly Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career. To Apply Click Apply and your application will go directly to Travail Employment Group. If successful, a consultant will contact you within 7 days. If you don't hear from us, please feel free to call to discuss similar opportunities. All candidates registering with Travail Employment Group must provide proof of identity and evidence of relevant experience, training, and qualifications. CWOIND01
Business Development Manager - Freight Forwarding & Fulfilment Location: South of England Job Type: Full-time Salary: Competitive base salary + Competitive Commission/Bonus + Car Allowance Are you looking to join a business who are spearheading commercial growth in freight forwarding and fulfilment across the South of England? This role is perfect for a seasoned professional eager to drive business development in strategic corridors focusing on industries like Pharma & Life Sciences, Aerospace & Defence and eCommerce. Day-to-day duties of the role: Identify and secure new business opportunities within targeted sectors including pharma, aerospace, industrial and eCommerce. Develop and maintain senior-level relationships with SME and mid-market clients, converting a robust pipeline into profitable contracts. Collaborate with operations to design tailored Air, Ocean and Multimodal freight solutions, including bespoke fulfilment services. Lead the response to tenders and RFPs, ensuring clear ROI and compliance with industry standards. Utilise market intelligence to stay ahead of industry trends and competitor activities, adapting strategies to maintain competitive edge. Manage and expand client accounts, ensuring exceptional service delivery and exploring opportunities for upselling and cross-selling. Required Skills & Qualifications: Experience in business development, sales or account management within the freight forwarding, logistics or fulfilment sectors. Proven track record of generating growth with SME and mid-market customers. Strong understanding of international freight, customs regulations and supply chain solutions. Excellent relationship-building skills, with the ability to negotiate and close high-value deals. Knowledge of digital tools and platforms relevant to freight and fulfilment operations. Self-motivated and capable of working independently across a broad geographic area. Full UK driving licence and willingness to travel extensively across the South of England. Benefits: Competitive base salary with an uncapped commission structure. Company car or car allowance. Pension contributions and health benefits. Opportunities for ongoing professional development and career progression. What the company offers: Agility & Flexibility: Quick decision-making processes and customised solutions that cater to client needs without bureaucratic delays. Sector Expertise: Deep knowledge in key sectors with a track record of compliance and success. Integrated Services: Unique capability to offer combined international forwarding and modern eCommerce fulfilment solutions. Growth Opportunities: Direct impact on the business with visibility and influence over strategic decisions. Supportive Culture: Entrepreneurial and collaborative environment that supports professional growth. To avoid disappointment, apply online now.
Aug 07, 2026
Full time
Business Development Manager - Freight Forwarding & Fulfilment Location: South of England Job Type: Full-time Salary: Competitive base salary + Competitive Commission/Bonus + Car Allowance Are you looking to join a business who are spearheading commercial growth in freight forwarding and fulfilment across the South of England? This role is perfect for a seasoned professional eager to drive business development in strategic corridors focusing on industries like Pharma & Life Sciences, Aerospace & Defence and eCommerce. Day-to-day duties of the role: Identify and secure new business opportunities within targeted sectors including pharma, aerospace, industrial and eCommerce. Develop and maintain senior-level relationships with SME and mid-market clients, converting a robust pipeline into profitable contracts. Collaborate with operations to design tailored Air, Ocean and Multimodal freight solutions, including bespoke fulfilment services. Lead the response to tenders and RFPs, ensuring clear ROI and compliance with industry standards. Utilise market intelligence to stay ahead of industry trends and competitor activities, adapting strategies to maintain competitive edge. Manage and expand client accounts, ensuring exceptional service delivery and exploring opportunities for upselling and cross-selling. Required Skills & Qualifications: Experience in business development, sales or account management within the freight forwarding, logistics or fulfilment sectors. Proven track record of generating growth with SME and mid-market customers. Strong understanding of international freight, customs regulations and supply chain solutions. Excellent relationship-building skills, with the ability to negotiate and close high-value deals. Knowledge of digital tools and platforms relevant to freight and fulfilment operations. Self-motivated and capable of working independently across a broad geographic area. Full UK driving licence and willingness to travel extensively across the South of England. Benefits: Competitive base salary with an uncapped commission structure. Company car or car allowance. Pension contributions and health benefits. Opportunities for ongoing professional development and career progression. What the company offers: Agility & Flexibility: Quick decision-making processes and customised solutions that cater to client needs without bureaucratic delays. Sector Expertise: Deep knowledge in key sectors with a track record of compliance and success. Integrated Services: Unique capability to offer combined international forwarding and modern eCommerce fulfilment solutions. Growth Opportunities: Direct impact on the business with visibility and influence over strategic decisions. Supportive Culture: Entrepreneurial and collaborative environment that supports professional growth. To avoid disappointment, apply online now.
Title : Payroll Coordinator Location : Exeter, UK (Hybrid - 1 day per week onsite required) Contract : 2 years (24 Months) Working Pattern : Full-time (37 hours per week - Monday to Friday - 8:30 AM to 5:00 PM) Job Purpose We are seeking an experienced Payroll Coordinator to join our Employee Services team, delivering a comprehensive, accurate, and customer-focused payroll service to employees, managers, elected members, maintained schools, Multi Academy Trusts, and external public sector organisations. Working across multiple payrolls with varied terms and conditions, you will be responsible for ensuring payroll data is processed accurately and on time, supporting monthly payroll cycles, managing complex contractual and organisational changes, and providing expert advice on payroll legislation and employment matters. This role requires excellent attention to detail, strong problem-solving skills, and the ability to work to strict monthly deadlines while maintaining compliance with statutory requirements. Key Responsibilities Process payroll data accurately and efficiently using the HR and Payroll Management System (HRMS). Prepare and run multiple monthly payrolls, ensuring all payroll deadlines are achieved. Process contractual changes including salary amendments, redeployments, market supplements, restructures, TUPE transfers, and organisational changes. Perform complex payroll calculations including overpayments, sickness pay, family leave, annual leave, emergency payments, pension adjustments, and Third Party Accident Claims. Ensure Full Payment Submissions (FPS), BACS files, payslips, P45s, and statutory submissions to HM Revenue & Customs are completed accurately and on time. Maintain payroll calendars and coordinate payroll schedules to ensure all activities are completed within agreed timescales. Maintain organisational structures within the HRMS, including restructures, academisation, federation changes, and production of organisational charts. Complete employment checks for employees transferring under TUPE where required. Provide expert advice and support to employees, managers, schools, and external customers on payroll, pensions, taxation, National Insurance, salary calculations, annual leave, sickness, and employment-related queries. Respond professionally to telephone, email, and written enquiries, resolving complex payroll issues. Support User Acceptance Testing (UAT) for payroll system developments, upgrades, and enhancements. Train, coach, and mentor new members of the payroll team. Build strong relationships with internal departments and external customers, ensuring a high-quality payroll service. Assist in investigating and resolving customer complaints and service issues. Contribute to continuous improvement by reviewing payroll processes, policies, and procedures, recommending enhancements where appropriate. Ensure compliance with payroll legislation, HMRC regulations, organisational policies, and best practice. Deputise for the Payroll Team Leader when required. Essential Skills & Experience Previous experience working within a Payroll, HR, or Finance function. Strong payroll processing experience within a busy payroll environment. Experience working to strict deadlines while maintaining high levels of accuracy. Excellent customer service and helpdesk support experience within a large organisation. Good understanding of payroll legislation and HMRC regulations. Knowledge of payroll best practices and statutory compliance. Strong communication skills with the ability to explain complex payroll matters clearly. Good working knowledge of Microsoft Office, including strong Excel skills. Experience using HR and payroll systems. Excellent organisational, analytical, and problem-solving skills. Ability to work independently while contributing effectively within a team. Desirable Skills & Experience Experience working within the public sector. Experience using iTrent or similar HR and Payroll systems. Knowledge of payroll software maintenance, testing, and system upgrades. Payroll qualification or completion of a recognised payroll course. Evidence of continuing professional development (CPD). Knowledge of payroll operations, pay and grading, and employment compliance. Understanding of wider statutory employment legislation. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Aug 05, 2026
Contractor
Title : Payroll Coordinator Location : Exeter, UK (Hybrid - 1 day per week onsite required) Contract : 2 years (24 Months) Working Pattern : Full-time (37 hours per week - Monday to Friday - 8:30 AM to 5:00 PM) Job Purpose We are seeking an experienced Payroll Coordinator to join our Employee Services team, delivering a comprehensive, accurate, and customer-focused payroll service to employees, managers, elected members, maintained schools, Multi Academy Trusts, and external public sector organisations. Working across multiple payrolls with varied terms and conditions, you will be responsible for ensuring payroll data is processed accurately and on time, supporting monthly payroll cycles, managing complex contractual and organisational changes, and providing expert advice on payroll legislation and employment matters. This role requires excellent attention to detail, strong problem-solving skills, and the ability to work to strict monthly deadlines while maintaining compliance with statutory requirements. Key Responsibilities Process payroll data accurately and efficiently using the HR and Payroll Management System (HRMS). Prepare and run multiple monthly payrolls, ensuring all payroll deadlines are achieved. Process contractual changes including salary amendments, redeployments, market supplements, restructures, TUPE transfers, and organisational changes. Perform complex payroll calculations including overpayments, sickness pay, family leave, annual leave, emergency payments, pension adjustments, and Third Party Accident Claims. Ensure Full Payment Submissions (FPS), BACS files, payslips, P45s, and statutory submissions to HM Revenue & Customs are completed accurately and on time. Maintain payroll calendars and coordinate payroll schedules to ensure all activities are completed within agreed timescales. Maintain organisational structures within the HRMS, including restructures, academisation, federation changes, and production of organisational charts. Complete employment checks for employees transferring under TUPE where required. Provide expert advice and support to employees, managers, schools, and external customers on payroll, pensions, taxation, National Insurance, salary calculations, annual leave, sickness, and employment-related queries. Respond professionally to telephone, email, and written enquiries, resolving complex payroll issues. Support User Acceptance Testing (UAT) for payroll system developments, upgrades, and enhancements. Train, coach, and mentor new members of the payroll team. Build strong relationships with internal departments and external customers, ensuring a high-quality payroll service. Assist in investigating and resolving customer complaints and service issues. Contribute to continuous improvement by reviewing payroll processes, policies, and procedures, recommending enhancements where appropriate. Ensure compliance with payroll legislation, HMRC regulations, organisational policies, and best practice. Deputise for the Payroll Team Leader when required. Essential Skills & Experience Previous experience working within a Payroll, HR, or Finance function. Strong payroll processing experience within a busy payroll environment. Experience working to strict deadlines while maintaining high levels of accuracy. Excellent customer service and helpdesk support experience within a large organisation. Good understanding of payroll legislation and HMRC regulations. Knowledge of payroll best practices and statutory compliance. Strong communication skills with the ability to explain complex payroll matters clearly. Good working knowledge of Microsoft Office, including strong Excel skills. Experience using HR and payroll systems. Excellent organisational, analytical, and problem-solving skills. Ability to work independently while contributing effectively within a team. Desirable Skills & Experience Experience working within the public sector. Experience using iTrent or similar HR and Payroll systems. Knowledge of payroll software maintenance, testing, and system upgrades. Payroll qualification or completion of a recognised payroll course. Evidence of continuing professional development (CPD). Knowledge of payroll operations, pay and grading, and employment compliance. Understanding of wider statutory employment legislation. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
International Customs and Logistics Manager Permanent Position Rapidly growing business Birmingham The International Customs and Logistics Manager is responsible for the strategic management, governance, and operational oversight of the Company's customs compliance framework and third-party logistics partners across the UK, Europe, Taiwan, USA, Canada and Australia. The role primarily ensures the accurate classification, valuation, and declaration of goods, the effective management of duty and tariff obligations, and full compliance with all applicable customs regulations and trade agreements. Alongside this, the role oversees the efficient, compliant, and cost-effective storage, distribution, and movement of products through international borders across both Direct-to-Consumer (D2C) and Business-to-Business (B2B) channels. By integrating robust customs governance with strong logistics coordination, the role minimises customs-related delays and supply chain risks, delivers exceptional customer service, and supports the Company's global growth strategy. As a key member of the Global Logistics team, this role leads the end-to-end management of customs operations and international logistics partnerships, including tariff strategy, trade compliance programme development, customs broker oversight, and support with network design, tendering, partner selection, onboarding, and ongoing performance management. The role also oversees outbound freight from the UK distribution centre to international markets, with primary responsibility for customs compliance, export and import documentation, duty optimisation, and rules of origin management, alongside carrier performance and seamless distribution across all regions. Operating within GDP and other applicable regulatory environments, the International Customs and Logistics Manager ensures customs processes and logistics operations consistently meet quality, compliance, sustainability, and service standards. The role drives continuous improvement in customs procedures, regulatory adherence, and operational resilience, while maintaining scalable logistics frameworks to support the Company's expanding international footprint. Key Responsibilities Customs Compliance & Trade Operations Lead the development and execution of the Company's international customs compliance strategy, ensuring full adherence to customs regulations, trade agreements, sanctions, export controls, and country-specific import requirements across all operating markets. Manage the accurate classification, valuation, and declaration of goods, ensuring correct tariff application, duty optimisation, and rules of origin compliance across all product lines and territories. Oversee customs broker relationships and performance, ensuring timely and compliant customs clearance, export and import documentation, and border processing across all regions. Ensure all logistics partners remain audit-ready and compliant with customs, GDP, transport, health and safety, quality, and country-specific regulatory requirements. Monitor changes to international trade regulations, tariff regimes, free trade agreements, and sanctions frameworks, proactively advising the business on risks, opportunities, and required operational adjustments. Support compliance with export controls, denied party screening, and country-specific import licensing requirements in all markets the Company operates from. Support logistics workstreams for customs continuity planning and trade risk mitigation activities, as required. Logistics Operations & Partner Management Responsible for the operational management of the Company's logistics providers supporting the UK and international markets, with a focus on ensuring customs-compliant supply chain performance. Support the development and execution of the international logistics strategy to support business growth, customer service, and operational excellence. Contribute to the sourcing, tendering, evaluation, contract negotiation, onboarding, implementation, and exit management of logistics service providers. Manage the operational and contractual performance of logistics providers, ensuring agreed service levels, KPIs, SLAs, budgets, and compliance obligations are consistently achieved. Oversee domestic UK distribution alongside international outbound freight, ensuring efficient transportation, customs compliance, export documentation, carrier performance, and delivery execution. Ensure exceptional customer service across both D2C and B2B fulfilment models while maintaining industry-leading OTIF (On Time In Full) performance. Act as the primary operational escalation point for customs and logistics issues across domestic and international operations, coordinating timely resolution with internal stakeholders and external partners. Also Inventory, Cost & Performance Management Stakeholder Engagement & Cross-Functional Collaboration Continuous Improvement, Technology & Sustainability Experience and Qualifications Significant experience in international customs operations, trade compliance, or a related customs-focused role, ideally within a multi-market or global business. Experience working within a manufacturing business, ideally within a defense environment and working knowledge of ITAR Strong working knowledge of customs classification (HS/CN codes), customs valuation methods, rules of origin, and duty relief or suspension schemes. Demonstrable experience managing customs broker relationships and overseeing import/export declarations across multiple jurisdictions. Familiarity with international trade regulations, sanctions regimes, export controls, denied party screening, and free trade agreement utilization. Experience supporting or leading customs audits, compliance reviews, and regulatory inspections. A relevant professional qualification in customs or international trade is desirable (e.g., CITF, ICS Certificate/Diploma in Customs Compliance, or equivalent). Experience in international logistics or supply chain management, including third-party logistics (3PL) partner management across multiple regions. Experience contributing to logistics tendering, contract negotiation, onboarding, and ongoing performance management of service providers desirable Understanding of domestic and international freight operations, warehousing, distribution, and fulfilment across D2C and B2B channels. Experience monitoring and managing logistics budgets, KPIs, SLAs, and OTIF performance. Benefits 10% matched pension Flexible working 25 days plus bank holidays annual leave Hybrid working Health care scheme Due to security clearances and restrictions, candidates must hold a British passport
Aug 05, 2026
Full time
International Customs and Logistics Manager Permanent Position Rapidly growing business Birmingham The International Customs and Logistics Manager is responsible for the strategic management, governance, and operational oversight of the Company's customs compliance framework and third-party logistics partners across the UK, Europe, Taiwan, USA, Canada and Australia. The role primarily ensures the accurate classification, valuation, and declaration of goods, the effective management of duty and tariff obligations, and full compliance with all applicable customs regulations and trade agreements. Alongside this, the role oversees the efficient, compliant, and cost-effective storage, distribution, and movement of products through international borders across both Direct-to-Consumer (D2C) and Business-to-Business (B2B) channels. By integrating robust customs governance with strong logistics coordination, the role minimises customs-related delays and supply chain risks, delivers exceptional customer service, and supports the Company's global growth strategy. As a key member of the Global Logistics team, this role leads the end-to-end management of customs operations and international logistics partnerships, including tariff strategy, trade compliance programme development, customs broker oversight, and support with network design, tendering, partner selection, onboarding, and ongoing performance management. The role also oversees outbound freight from the UK distribution centre to international markets, with primary responsibility for customs compliance, export and import documentation, duty optimisation, and rules of origin management, alongside carrier performance and seamless distribution across all regions. Operating within GDP and other applicable regulatory environments, the International Customs and Logistics Manager ensures customs processes and logistics operations consistently meet quality, compliance, sustainability, and service standards. The role drives continuous improvement in customs procedures, regulatory adherence, and operational resilience, while maintaining scalable logistics frameworks to support the Company's expanding international footprint. Key Responsibilities Customs Compliance & Trade Operations Lead the development and execution of the Company's international customs compliance strategy, ensuring full adherence to customs regulations, trade agreements, sanctions, export controls, and country-specific import requirements across all operating markets. Manage the accurate classification, valuation, and declaration of goods, ensuring correct tariff application, duty optimisation, and rules of origin compliance across all product lines and territories. Oversee customs broker relationships and performance, ensuring timely and compliant customs clearance, export and import documentation, and border processing across all regions. Ensure all logistics partners remain audit-ready and compliant with customs, GDP, transport, health and safety, quality, and country-specific regulatory requirements. Monitor changes to international trade regulations, tariff regimes, free trade agreements, and sanctions frameworks, proactively advising the business on risks, opportunities, and required operational adjustments. Support compliance with export controls, denied party screening, and country-specific import licensing requirements in all markets the Company operates from. Support logistics workstreams for customs continuity planning and trade risk mitigation activities, as required. Logistics Operations & Partner Management Responsible for the operational management of the Company's logistics providers supporting the UK and international markets, with a focus on ensuring customs-compliant supply chain performance. Support the development and execution of the international logistics strategy to support business growth, customer service, and operational excellence. Contribute to the sourcing, tendering, evaluation, contract negotiation, onboarding, implementation, and exit management of logistics service providers. Manage the operational and contractual performance of logistics providers, ensuring agreed service levels, KPIs, SLAs, budgets, and compliance obligations are consistently achieved. Oversee domestic UK distribution alongside international outbound freight, ensuring efficient transportation, customs compliance, export documentation, carrier performance, and delivery execution. Ensure exceptional customer service across both D2C and B2B fulfilment models while maintaining industry-leading OTIF (On Time In Full) performance. Act as the primary operational escalation point for customs and logistics issues across domestic and international operations, coordinating timely resolution with internal stakeholders and external partners. Also Inventory, Cost & Performance Management Stakeholder Engagement & Cross-Functional Collaboration Continuous Improvement, Technology & Sustainability Experience and Qualifications Significant experience in international customs operations, trade compliance, or a related customs-focused role, ideally within a multi-market or global business. Experience working within a manufacturing business, ideally within a defense environment and working knowledge of ITAR Strong working knowledge of customs classification (HS/CN codes), customs valuation methods, rules of origin, and duty relief or suspension schemes. Demonstrable experience managing customs broker relationships and overseeing import/export declarations across multiple jurisdictions. Familiarity with international trade regulations, sanctions regimes, export controls, denied party screening, and free trade agreement utilization. Experience supporting or leading customs audits, compliance reviews, and regulatory inspections. A relevant professional qualification in customs or international trade is desirable (e.g., CITF, ICS Certificate/Diploma in Customs Compliance, or equivalent). Experience in international logistics or supply chain management, including third-party logistics (3PL) partner management across multiple regions. Experience contributing to logistics tendering, contract negotiation, onboarding, and ongoing performance management of service providers desirable Understanding of domestic and international freight operations, warehousing, distribution, and fulfilment across D2C and B2B channels. Experience monitoring and managing logistics budgets, KPIs, SLAs, and OTIF performance. Benefits 10% matched pension Flexible working 25 days plus bank holidays annual leave Hybrid working Health care scheme Due to security clearances and restrictions, candidates must hold a British passport
We are seeking an experienced Freight Forwarder to manage and coordinate Sea and Air shipments. Responsibilities include liaising with carriers, preparing shipping documents, ensuring compliance with customs regulations, and providing exceptional customer service. Location East Yorkshire Salary up to £32k Duties Include: Completion of end-to-end forwarding activities as the individual role requires. Follow strict and time sensitive SOP's/KPI's to ensure compliance. Work closely with internal and external customers. Focus on customer service. Use of Cargo Wise /MS office as requested. Ensure invoicing, job costing, milestone are updated within the required timeframe. Month end department compliance Customs Entries Cost control Assist team colleagues where required. Ensure all reports including internal and customer specific are completed within the deadline. Resolve queries from customers and suppliers. Ensure Best Practice models are adopted. Work closely with the Operations manager for Internal and external rates reviews. Remain in contact with customers and suppliers to maintain relationships. To take part in customer reviews when required to build up visibility and relationships with customers. Assist sales and management with customer development. Maintain clean desk policy. Operate within companies QA system. Any other tasks as directed by their supervisor or Line Manager Business related experience Proven customer service record and experience Proven operational experience. Key Skills: Thorough understanding of customer needs Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations. A knowledge and understanding of financials and impact on business. A Good knowledge of IT systems and processes used in the transport sector. Fluent in English, local language and any other languages required for smooth operation of business.
Oct 08, 2025
Full time
We are seeking an experienced Freight Forwarder to manage and coordinate Sea and Air shipments. Responsibilities include liaising with carriers, preparing shipping documents, ensuring compliance with customs regulations, and providing exceptional customer service. Location East Yorkshire Salary up to £32k Duties Include: Completion of end-to-end forwarding activities as the individual role requires. Follow strict and time sensitive SOP's/KPI's to ensure compliance. Work closely with internal and external customers. Focus on customer service. Use of Cargo Wise /MS office as requested. Ensure invoicing, job costing, milestone are updated within the required timeframe. Month end department compliance Customs Entries Cost control Assist team colleagues where required. Ensure all reports including internal and customer specific are completed within the deadline. Resolve queries from customers and suppliers. Ensure Best Practice models are adopted. Work closely with the Operations manager for Internal and external rates reviews. Remain in contact with customers and suppliers to maintain relationships. To take part in customer reviews when required to build up visibility and relationships with customers. Assist sales and management with customer development. Maintain clean desk policy. Operate within companies QA system. Any other tasks as directed by their supervisor or Line Manager Business related experience Proven customer service record and experience Proven operational experience. Key Skills: Thorough understanding of customer needs Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations. A knowledge and understanding of financials and impact on business. A Good knowledge of IT systems and processes used in the transport sector. Fluent in English, local language and any other languages required for smooth operation of business.
