33 jobs found

Service Designer Bristol 6-month contract Paying up to Circa £65p/h (Inside IR35) Please note - Due to the nature of the work, you'll be required to hold a high level of UK Security Clearance Responsibilities : Lead service design activities across Discovery, Alpha, Beta and Live. Produce service maps, journeys, blueprints, and end-to-end service models. Work collaboratively across multi-disciplinary teams to align user needs, business goals and technology constraints. Provide professional advice on service design approaches, risks and opportunities. Coordinate service design work to time, quality and business expectations. Facilitate workshops, co-design and decision-making forums. Support the development of service design practice and mentor junior team members. Essential Skills & Experience Proven experience in end-to-end service design (DDaT). Ability to produce service artefacts at multiple levels (journeys - blueprints - ecosystems). Skilled in evidence-based design: insight synthesis, problem framing, prioritisation. Ability to influence stakeholders across engineering, product and policy domains. Experience coordinating service design delivery across phases and teams Desirable Exposure to operational service management (ITIL, SLAs, support models). Experience in defence, government or regulated environments. Working knowledge of adjacent roles (UR, BA, Product, Interaction Design). Experience in agile or SAFe delivery environments. Professional training/accreditation in service design or human-centred design. Contribution to communities of practice or internal capability uplift. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

This role is responsible for leading the global strategy, delivery and continuous improvement of Conversational Channels, shaping effortless, modern luxury digital conversational experiences. The role spans technology, people and process, driving innovation across channels (including generative and agentic AI), building scalable global capabilities, and embedding a culture of curiosity, learning and continuous improvement. Key Accountabilities & Responsibilities: Strategy & Vision: Own and lead the global vision, strategy and capability roadmap for Conversational Channels. Define future-state Conversational Channel capabilities, including generative and agentic AI use cases. Delivery & Execution: Lead global development, launch and optimisation of chat, WhatsApp, and other messaging and AI-enabled experiences. Lead Conversational innovation across generative and agentic AI, transitioning from assisted service to autonomous, brand safe and value generating client and agent experiences. Create and maintain the global Conversational delivery roadmap and integrated backlog. Ensure delivery governance, prioritisation and risk management. Provide day-to-day leadership and direction to strategic technology and delivery partners, ensuring outcomes align to standards, brand expectations and delivery commitments People & Ways of Working: Lead and inspire x1 direct report and a development team (x6 FTE) Work in collaboration with global and market cross-functional teams Data, Insight & Performance: Own global Conversational reporting requirements and the development and enablement of performance frameworks. Enable data-led continuous improvement across markets. Culture, Inclusion & Advocacy: Champion inclusive and accessible customer experiences. Contribute to CX communities, knowledge sharing and cultural initiatives. Skills & Experience: Experience in global digital product ownership or transformation roles. Strong understanding of conversational platforms and AI-enabled CX. Proven ability to deliver complex, multi-market initiatives. Personal Attributes: Client-obsessed and outcome focused. Strategic thinker with hands-on delivery capability. Strong advocate for inclusion and ethical AI. Additional information: THIS POSITION IS CONFIRMED INSIDE IR35 Maternity cover Must be eligible to work in the UK 40 Hours Per Week (Full and part time applications will be considered for this position) If you are interested in this role and have the skills and experience required Apply Now!

With around 550,000 employees in 55,000 client locations in 30+ countries Compass Group has a broad and diverse footprint. The decentralised operating model is considered a competitive advantage enabling a client-oriented culture with innovation at the front line. This stimulates creativity and to support this the group builds and aligns appropriate operating frameworks, solutions and leads on best practice sharing. Our Group leadership team is motivated to create significant advantage using digital & data solutions in both front and back of house, which leads to our desire to strengthen group-wide technology and data capabilities across key strategic pillars to drive significant Growth & Performance commercial outcomes. Role Purpose: The Procurement & Corporate Solutions Manager is responsible for supporting the end-to-end lifecycle of the Procurement & Corporate Digital, AI and Analytical Solutions and Products. You will work closely with various business stakeholders, 3rd party vendors, and technical teams, to assist in defining and delivering to Procurement & Corporate Solutions vision, strategy, and roadmaps. This role combines strategic vision with hands-on delivery, ensuring solutions are secure, scalable, accessible, and aligned with meet business needs, maximising solution value. Strong management and analytics skills and clear communication are essential for this role, along with the ability to build sustainable and productive working relationships with Group business, market and solutions colleagues. Key Accountabilities: • Solution Strategy and Vision: Developing and communicating a clear vision and strategy that aligns with the Compass goals, business and market needs for the Procurement & Corporate Solutions Portfolio • Solution Development and Roadmap: Collaborating with cross-functional teams (business, key Markets, Group stakeholders, delivery engineering, partners) to define requirements, prioritize features, and manage the solution development lifecycle. • Data & AI Solution Architecture & Governance: Follow the strategic direction for Group and International Region data and AI tech architecture, providing technology thought leadership and establishing best practices. Follow data governance, quality, security, and privacy standards for all data and AI initiatives. Ensure solutions are designed to scale and share among markets and define the required resources to support each solution through its lifecycle. Collaborate with the Solutions Data Platform team to ensure standards are deployed and adhered to. • Solutions DevOps: Oversee the solution development process, from ideation to launch to operations, ensuring that solutions are delivered on time and within budget. • Stakeholder Management: Engaging with Procurement & Corporate stakeholders across business, key Markets, Group stakeholders, including customers, sales teams, executives, and partners, to gather feedback and ensure alignment on solution goals and progress. • Performance Monitoring and Optimization: Define and track key performance indicators (KPIs) to measure success and track solutions performance to make data-driven decisions to optimize the solutions and improve value delivered. • Market Research and Analysis: Conducting market research to understand customer needs, competitive landscape, and industry trends to inform solution decisions. Role Scope: • Procurement & Corporate Solution Strategy: Responsible for defining the solution strategy, roadmap, and features to achieve company's goals, business priorities and market opportunities • Solution & Product Development: Drive the development of Procurement & Corporate solutions by working closely with product owners, engineering and architecture teams to ensure that the solutions meets business needs goals. • Feature prioritisation: Prioritise solution and product features and enhancements based on user feedback and business objectives in line with strategy. • Customer and Market Insights: Gather and analyse customer and market insights to make informed decisions about solution features and development improvements. • Cross-functional Collaboration: Collaborating with various teams across the organization to ensure that solutions are developed and launched successfully • Stakeholder Management: Engage with Group, Market, and Business stakeholders to gather feedback and ensure alignment on Procurement & Corporate solutions strategic goals. • Continuous Improvement: Gather feedback from users and stakeholders to continuously improve Procurement & Corporate solutions features and performance. Expected Role KPIs • Procurement & Corporate Solutions portfolio delivery in line with commitments - time, quality and value • Stakeholder satisfaction levels and solutions adoption • Solutions capabilities uplift Skills, Knowledge & Experience Core Skills & Knowledge: • Good understanding of digital, data & AI value opportunities in large corporations • Good understanding of Procurement and Corporate Finance & Performance processes • Ability to inspire cross-functional teams to achieve common goals. • Strong analytical, problem-solving, and decision-making skills. • Deep understanding of business needs and a passion for delivering exceptional digital experiences. • Clear communications capability to hold an audience and influence change • Practical and pragmatic individual who can help demystify the complex world of data, digital & AI • Confident self-starter with both short term delivery and strategic focus • Adapts leadership style to stakeholder group, whilst remaining authentic • Ability to manage multiple priorities at once Functional Skills & Experience: • FTSE 100 / Fortune 500 or similar experience with graduate level education • Good working knowledge of digital, data & analytics & AI technologies and cloud platforms • Very strong product and project management experience • Strong experience in agile and devops delivery - experience of using Azure, Fabric, Data Platform& DevOps preferred • Experience in d

Are you a strategic Product Manager who thrives on turning ambitious ideas into real business outcomes? Do you enjoy leading transformational change, solving complex challenges, and delivering products that make a genuine difference to customers and colleagues? At Thames Water, we're looking for an exceptional Product Manager (Agent Experience) on a 13 - 18 Month Fixed Term/ Secondment to lead the evolution of our Agent Experience product portfolio. This is a high-impact role where you'll define product strategy, own multi-year roadmaps, and deliver innovative solutions that enhance both customer and agent experiences. Working closely with the Head of Agent Experience, you'll bring together business, operational and technology teams to deliver meaningful change at scale, ensuring products remain aligned to customer needs, business priorities, and future growth ambitions. What You'll Be Doing as our Product Manager , you'll take ownership of the full product lifecycle, from defining the vision through to delivery and continuous improvement. Create and deliver a clear product vision and roadmap aligned to strategic business objectives. Lead the development and evolution of agent-facing products that deliver measurable value. Prioritise initiatives using customer insight, operational performance data and user feedback. Work across multiple product teams and all contact channels to identify opportunities, manage dependencies and drive innovation. Translate complex business challenges into practical, scalable product solutions. Drive adoption of new products and capabilities through effective change management and business readiness activities. Ensure products comply with Thames Water's security, data, digital, quality and Agile standards. Monitor product performance and continuously improve outcomes for agents, operational teams and customers. Influence senior stakeholders through clear, evidence-based recommendations and strategic thinking. Deputise for the Head of Agent Experience when required. You'll Work Closely With This role offers extensive visibility across the organisation, partnering with: Retail, Operations, Digital, Commercial and Data teams. Senior leaders and business stakeholders. Product Owners, Business SMEs and delivery teams. Change, transformation and customer experience specialists. You'll be equally comfortable presenting strategic roadmaps to senior stakeholders as you are collaborating with frontline teams and end users to understand challenges and identify opportunities for improvement. What You Should Bring to the Role Essential Experience Proven experience as a Product Manager or Senior Product Owner, owning product strategy, roadmaps and delivery. Experience within customer service, contact centre or operational environments. Experience leading cross-functional teams to deliver customer-focused products and business change. Strong stakeholder management and influencing skills, with the ability to build relationships and drive decision-making at all levels. Experience using customer insight, user research, operational data and feedback to prioritise product investment and improvements. Strong analytical and problem-solving skills, translating complex business challenges into practical and scalable solutions. Experience balancing customer, operational and commercial priorities to deliver measurable business value. A proactive, customer-focused mindset with a passion for innovation and continuous improvement. Essential Qualifications & Technical Skills Proven experience managing products within an Agile environment, including roadmap ownership and backlog prioritisation. Strong understanding of Agile delivery methodologies, including Scrum. Experience defining, measuring and tracking product performance and success metrics. Relevant qualification in Agile, Scrum, AgilePM, PRINCE2, APM or a related discipline. Degree-level qualification, or equivalent professional experience, in Business, Technology, Marketing or a related field. Desirable Experience Experience leading digital transformation, product innovation or large-scale change programmes. Experience assessing competitor products and identifying opportunities for improvement. Advanced analytical and problem-solving capabilities. Experience working with enterprise-scale digital products and technology platforms. Desirable Qualifications Additional certifications in Agile, Product Management, Project Management or Business Analysis. Base Location: Clearwater Court, Reading (RG1 8DB), with hybrid working. The role requires planned travel to our Kemble Court office in Reading and Newbridge Square in Swindon and occasional travel to London as needed. Hours: 36 hours per week What's in it for you? A starting salary of £65,000 and up to £75,000 per annum depending on skills and experience. 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Car Allowance. Annual Bonus. Private Medical Health Care. Performance-related pay plan directly linked to company performance measures and targets. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Practice Group / Department: Business Transformation - London Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Role Norton Rose Fulbright is in the process of delivering an ongoing Digital Transformation programme to test, select and adopt AI across all business units and legal teams in a safe and responsible way. To deliver on this programme, the Business Transformation Team is recruiting for an AI Transformation Change & Adoption Manager role. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. We celebrate multiple approaches and points of view and believe diversity drives innovation, so we're building a culture where difference is valued. The Business Transformation Team is a multi-disciplinary team covering project management, business analysis, change management & communications, data analysis & reporting and strategy. Key Responsibilities Design and implement a robust change management & adoption framework and strategic approach across the programme, ensuring all AI change initiatives are successfully embedded within our business. Work closely with senior stakeholders, project teams and end users to understand their needs, expectations and readiness for change. Develop stakeholder maps and change impact assessments. Plan, design and execute effective internal and external communications across a wide range of audiences, forums and mediums. Develop engagement and training strategies to drive awareness, understanding and adoption of AI solutions. Work with senior stakeholders to define and manage best practices that optimise use of AI tools across different roles and user groups. Define and manage success measures, ROI assessments and benefits realisation tracking to test the value and adoption of AI solutions. Input to project planning and delivery activities, including business case definition, solution assessment and implementation planning. Support the assessment of AI impacts on the business model and workforce planning. Input to the prioritisation of AI opportunities across Business Services, based on knowledge of the business, understanding of senior leadership priorities and opportunities in the market. Support EMEA and cross regional AI planning, outcomes, insights and impacts. Support the continuous review and analysis of changes to competitor and client use and views of AI, sharing shifts in market trends and horizon scanning for opportunities and impacts that may affect the direction of travel for NRF. Help educate colleagues in change management, adoption and communication strategies and principles. Key Skills and Experience Experience working on large scale, complex, multi-geographical/global transformation programmes (legal sector desirable) Ability to present formal / informal findings in a clearly defined and persuasive manner and ability to write clearly and confidently for a variety of stakeholder audience groups. Ability to develop communications in a range of media, including written, graphic, web, (social media) and face to face channels. Deep understanding of current and emerging change communication and engagement best practice, digital communications, and an ability to promote innovative ideas and solutions in the area of change communication. Strong experience in utilising change management, adoption and communication principles and methodologies. Understanding of project management approaches and tools. Excellent verbal, interpersonal, and written communication skills, including experience with developing and delivering presentations, editing, and proofreading Ability to explain complex technical concepts in an easily understandable written format across a range of audiences Collaborative and flexible approach. Strong attention to detail. Comfortable operating within an ambiguous and changeable environment, tailoring the approach as necessary. Ability to act decisively and move at pace. Highly motivated self-starter who is adaptable and pragmatic. Experience, or a strong interest, in AI technology solutions and how they can deliver value to our firm and clients. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.

Practice Group / Department: Business Development Leadership - EMEA Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Senior Client Relationship Manager (SCRM) sits within the Marketing & Business Development (MBD) function in the Europe, Middle East & APAC (EMEAPAC) region at Norton Rose Fulbright. The SCRM is responsible for the development and growth of a portfolio of the firm's most significant clients, with a focus on revenue generation, relationship management and embedding a client-centric, commercially focused culture across the region. Working closely with Client Relationship Partners (CRPs) and client teams, the SCRM acts as a strategic advisor, ensuring that client strategies are insight-led, commercially focused, and deliver measurable outcomes. The Team The role sits within the Client Development team and works collaboratively with Client Relationship Partners, legal teams and business services to deliver consistent and high-quality client experience. The SCRM also builds and maintains relationships with key client stakeholders, including legal, procurement, relationship and panel managers, supporting a proactive and externally focused approach to client engagement. Key Responsibilities Client strategy and relationship management Manage a portfolio of priority clients Collaborate with Client Relationship Partners to develop and deliver client strategy, including relationship mapping and execution of client plans Maintain a consistent cadence of client team meetings, reviews and reporting Lead client teams to ensure clear ownership, accountability and delivery against priorities Act as the firm's ambassador for the client, ensuring a coordinated and high-quality approach across the business Build and maintain a strong network of relationships within client organisations Collaborate with regional peers to support global client relationships Revenue growth and opportunity development Drive revenue growth across clients by identifying, shaping and progressing strategic opportunities Lead and coordinate strategic bids, including panel appointments and high-value transactions Partner with BD (practice and sector teams) to develop compelling propositions and convert opportunities Support pricing strategy and commercial positioning on key pursuits Deliver targeted client engagement and value-add initiatives to generate opportunities and strengthen relationships Work with marketing team to enhance client profile and visibility in support of growth Client performance and commercial analysis Analyse client financial performance to identify trends, risks and growth opportunities Provide commercial insight to inform client strategy and decision-making Advise on pricing, panel positioning and relationship investment decisions Support prioritisation of client activity based on value, performance and growth potential Leverage client and market insight to identify areas for performance improvement and strategic focus Client insight and feedback Lead client feedback processes and ensure insight is translated into clear, actionable improvements Share client insight and trends to inform client strategy and broader firm initiatives Ensure client intelligence and research are effectively leveraged across client teams Internal collaboration and leadership Act as a connector across practices, regions and business services to ensure a coordinated client approach Influence behaviours and promote a client-centric culture across teams Contribute to the development of client development best practices Act as a role model within the Client Development function Key Skills and Experience Proven experience in client development, ideally within a legal or professional services environment Strong track record of driving commercial outcomes and influencing senior stakeholders Clear, confident communicator, with the ability to tailor messaging to diverse audiences Collaborative and adaptable, able to operate effectively across global, matrixed environments Committed to continuous improvement and advancing client development best practice Brings energy, a positive mindset and a proactive approach Demonstrates resilience and the ability to navigate complexity and change Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.

Shape digital services used by millions across the UK! Companies House is looking for two Product Managers to join its Digital & Technology Services team and help deliver innovative, user-focused digital products that make a real difference. You'll work with talented multidisciplinary teams, influence the future of public services, and play a key role in the organisation's digital transformation. Are you passionate about delivering digital products that make a real difference to users? Do you enjoy solving complex problems and helping teams focus on what matters most? If so, we'd love to hear from you. We're looking for a Product Manager to join our Digital & Technology Services Directorate at Companies House. This is an exciting opportunity to shape and deliver high-quality digital services used by millions of people across the UK. At Companies House, we foster a supportive and inclusive culture where wellbeing, flexibility and work-life balance are a priority. We believe our people do their best work when they feel valued, supported and empowered. As a Product Manager, you'll play a key role in driving forward our digital transformation. You'll work with multidisciplinary teams to design, build and continuously improve services that meet the needs of users and the UK business landscape. Salary: £42,923 - £47,044 Locations: We offer a choice of Cardiff, Edinburgh or Belfast Permanent, full-time role Flexible working with no core hours (6am-8pm options) 30 days annual leave plus bank holidays Excellent Civil Service pension with an average 28.97% employer contribution Supportive, inclusive culture focused on wellbeing and work-life balance This is a fantastic opportunity for someone who enjoys solving complex problems, working collaboratively, and creating digital services that support the UK business community. As a Product Manager at Companies House, you will play a key role in shaping and delivering high-quality digital services that support millions of users across the UK. Working within a multidisciplinary team, collaborating with stakeholders at all levels, influencing decisions along the product lifecycle, championing best practice to deliver a modern and accessible service for users and our services. The role suits someone who enjoys working with others, is comfortable making decisions, and can work through uncertainty. You will need to be confident in explaining your thinking and helping others understand the direction of the product. Key Responsibilities Define and communicate a clear product vision, aligning roadmaps and backlogs to strategic goals and sprint priorities Own and prioritise the product backlog, making risk-based decisions to unblock delivery and maintain momentum Ensure delivery meets user needs, accessibility, legislation, and GDS/GOV.UK standards within a regulated environment Collaborate with multidisciplinary teams and stakeholders, which include delivery managers, designers, researchers, analysts, architects, and operational subject matter experts to deliver change and drive continuous improvement Build and maintain strong stakeholder relationships, acting as the bridge between service owners, business areas and delivery teams Communicate progress, risks, and decisions clearly through appropriate channels (e.g. workshops, demos, and engagement sessions) Use data, analytics, and user research, and insight to inform decisions, measure performance and improve outcomes Identify and manage risks, issues, and dependencies, balancing user, business, and technical needs, and supporting live service optimisation Person specification We are looking for the following skills and experience which will be assessed throughout the recruitment process. The successful candidate will be someone who can demonstrate: Influential leadership: building strong relationships; communicates and presents clearly; inspires and empowers teams; aligns stakeholders and drives collaboration across multidisciplinary teams Owners mindset and drive: Takes ownership; thinks long term; delivers with excellence; gets things done Growth mindset and continuously learning: Curious by nature with strong having a awareness of government digital standards, governance, and regulated environments Strategic thinking: Ability to see the big picture, making confident decisions and the ability to manage competing priorities in fast-paced environments Deep customer empathy: Advocate for the user, listening and understanding the users' needs, whilst delivering meaningful solutions Resilience and adaptability: understanding of the product lifecycle, product vision, roadmaps and backlog management to support iterative delivery Data and outcome focused: Strong attention to detail; outcome focused, with the ability to balance user needs, business and technical priorities, using data and feedback to drive impact and learn Technical Experience Familiarity with delivery and collaboration tools (e.g. JIRA, Confluence, Microsoft 365) Awareness of Agile frameworks, particularly Scrum, and how these support iterative delivery Awareness of GDS standards, GOV.UK service principles, user-centred design, and accessibility standards Experience of working with developers, architects, and technical leads to understand constraints, dependencies, and opportunities Knowledge of using data, analytics, and user insight to monitor performance and inform decisions Awareness of tools and frameworks to support prioritisation and risk-based decision making Qualifications Please provide details of qualifications and/or equivalent experience demonstrating transferable skills relevant to Product Management. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Communicating and Influencing Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: Understanding of Agile tools and frameworks to support with business prioritisation and risk-based decision making Benefits Alongside your salary of £42,923, Companies House contributes £12,434 towards you being a member of the Civil Service Defined Benefit Pension scheme. Join Companies House and discover a role that offers more than just a job, with flexibility, career development and a genuinely supportive culture where you can thrive: Flexible working from day one - hybrid working, flexible hours and flexitime A generous, competitive package - including 30 days annual leave plus bank holidays We invest in your future - funded training, professional qualifications and clear career progression pathways A modern and welcoming workplace - collaboration spaces, on-site facilities and an office you'll enjoy Stand-out location benefits - including free parking in Cardiff and on-site amenities across all locations Wellbeing at the heart of what we do - occupational health support, mental health advocates and wellbeing initiatives Real savings and lifestyle perks - myLifestyle discounts, gym discounts and childcare support A friendly, social and inclusive culture - staff networks, sports and social groups and volunteering opportunities Security you can count on - Civil Service Pension Scheme with employer contributions of around 28%

Job title: Communications and Media Manager Salary range: £50,957 per year Type of contract: Permanent Location: London, Hybrid Working hours: Full time 35 hours per week (other options available) About the role As RCOG Communications and Media Manager, the campaigns you design and lead will ensure the voices of women and frontline clinicians are shaping the health agenda and influencing policy. In this role, you will work regularly with national journalists, women's health charities, Department of Health and Social Care, NHS England or successor bodies, other royal colleges, specialist societies and other partners to develop accurate and compelling stories that bring the College's work to life in the news. Working closely with colleagues across our Policy and public affairs, Workforce and Marketing teams, you will be part of a friendly and passionate External Affairs directorate. Key responsibilities include: Lead College's annual external communication plan including variety of campaigns aligned to the College's strategic priorities. Profile College's work and impact in the media and build effective media partnerships Oversee RCOG content and social media strategies and developing impactful content to engage audiences through earned, paid and owned channels. Ensuring that clinicians' expertise and women's voices and lived experience inform the RCOG's communications programme Act as a trusted expert advising our President, Officers and senior leaders on reputational issues, including briefing and media training for high-profile or sensitive topics Using data, insight and new technologies to continuously improve the impact of communications and campaigns Participating in the out-of-hours press rota, currently around one in three weekends and occasional evenings. About you You are an experienced communications professional who has led communications programmes and integrated campaigns from planning through to evaluation You have strong press-office and media-relations experience and a track record of building productive relationships with journalists. You combine strategic thinking with and editorial judgement and are comfortable managing both reactive media issues and longer-term communications activity. You can advise senior stakeholders clearly and calmly, work constructively with partners and ensure that clinicians' expertise and women's lived experience are represented accurately and respectfully. You will thrive in this role if you enjoy varied work, can prioritise effectively when circumstances change and are motivated by the contribution that communications can make to better healthcare for women and girls. Essential requirements: Demonstrable experience managing development and delivery of an organisation's communications programme Designing and delivering creative impactful campaigns with clear outcomes Strong media-relations and press-office experience, including developing stories, responding to enquiries and working with journalists Excellent news judgement and the ability to produce clear, accurate and engaging content for different audiences and channels Experience advising senior leaders or spokespeople on sensitive, high-profile or reputational issues. Successful track record of building relationships and delivering communications work with external partners Effective planning and prioritisation skills Able to use data and insight to evaluate and improve communications activity Willingness to participate in the out-of-hours press rota Experience supervising, coaching or developing colleagues. Our culture and benefits You will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes: Agile and flexible working environment and free lunch onsite 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January 10% pension contribution after probation Enhanced wellbeing and family support Interest free season ticket loans after probation Tailored Learning and Development and study leave Affinity staff networks Life assurance and income protection schemes Lifestyle discounts Applications close at 10.00 am on Monday 24 August 2026 We encourage candidates to apply early. We may close the advert before the stated date if we receive a high volume of suitable applications. First-stage interviews are expected to take place on 2 and 3 September 2026. Second-stage interviews for selected candidates are expected to take place between 14 and 16 September 2026. We hope the successful candidate will start in October 2026, subject to their notice period and completion of pre-employment checks. We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including people from Black, Asian and minority ethnic backgrounds and disabled people. To find out more, please see our Diversity Policy and Equal Opportunities Policy. Please note: Applicants must have the right to work in the UK. The RCOG is unable to provide visa sponsorship for this role. About us The RCOG is a professional membership association dedicated to improving women's health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women's health and health care across their life course. We are a global leader in this specialist area, supporting 19,000 members in the UK and internationally. We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

Product Manager Product Transformation Location: London Location type: Hybrid Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth The role We're looking for a Product Manager to drive product transformation across the business someone who makes sure every product initiative has the right strategy, KPIs, and process behind it to actually deliver results. This is a cross-functional role sitting at the intersection of product, development, and leadership. You'll be a key enabler driving transformation projects end-to-end, working closely with product leads across the portfolio to shape and support the product roadmap, and acting as a critical bridge between product and engineering to keep delivery aligned with strategy. This is an individual, cross-functional driver role rather than a people-management position success here comes from influence, rigor, and the ability to align product leads and engineering around a shared plan, not from headcount. What you ll be doing Product Transformation Leadership - Drive product transformation initiatives from concept through delivery, acting as a key enabler across product teams - Support the definition and embedding of strategy, governance, and success metrics needed to measure and track transformation outcomes - Build and maintain KPI frameworks and reporting that give leadership clear visibility into product performance and transformation progress - Identify gaps in product strategy, process, and execution, and help build the plans to close them - Support and help facilitate workshops with product leads and cross-functional stakeholders to align on priorities, roadmap decisions, and ways of working Roadmap & Cross-Functional Coordination - Work with product leads across the portfolio to shape, prioritise, and support a unified product roadmap - Act as a key liaison between product and development/engineering teams, translating priorities into clear, actionable execution plans - Help ensure product decisions are grounded in consistent process and standards across teams, reducing duplication and misalignment - Track initiative delivery against plan, flagging risks early and supporting course-correction where needed Process & Governance - Support and help maintain the operating rhythm for product transformation decision gates, reporting cadence, escalation paths - Help establish repeatable, scalable processes that product teams can adopt without heavy oversight - Prepare clear, structured materials and updates for leadership reviews Strategic Input - Bring an external, best-practice lens to product strategy, informed by experience across other organisations or consulting engagements - Bring a point of view on where new-age AI technologies (GenAI, LLMs, AI agents) can be embedded into the product portfolio, and help shape the roadmap and business case for building around them - Use data-driven insights to inform product performance, prioritisation, and portfolio decisions - Support the evaluation of new product opportunities, portfolio simplification, and prioritisation decisions - Act as a thought partner to product leads, constructively challenging assumptions and pressure-testing plans What we re looking for - 5+ years in product management, product strategy, or product transformation - Prior experience in a product transformation team, strategy consulting environment, or product strategy function strongly preferred - Background in data, market research, analytics, or information-services businesses is a strong plus comfort with subscription/data products, research or intelligence platforms, and how product decisions play out in that kind of business - Experience with new-age AI technologies (GenAI, LLMs, AI agents/copilots) and a understanding of how to design and build product solutions around them this is a key requirement, not a nice-to-have - Experience contributing to or leading cross-functional initiatives that span multiple product lines or teams - Experience building or supporting KPI frameworks, governance structures, and performance reporting with high-impact presentation. - Strong strategic thinking paired with the discipline to execute and follow through - Good facilitation skills able to support or run workshops and drive alignment across teams with different priorities In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Our client is seeking an experienced, strategic and hands-on Head of Marketing to lead their marketing function and help drive audience growth, engagement and organisational impact. Job Title: Head of Marketing Contract Type: Permanent Hours: Full-Time 35 hours per week. Location: High Wycombe Hp12 (hybrid working available, minimum of 1 day in the office) Salary: £57,828 per annum Salary Band: Specialist (SP2.5) Benefits: 36 days holiday (including bank holidays), enhanced parental leave, flexible working, private counselling service, professional development opportunities Closing Date: 11:59pm 23rd August 2026 (early applications may be reviewed as received) Reporting to the Chief Engagement Officer, you will develop and deliver this charity's marketing strategy, brand and annual marketing plan, ensuring all activity is insight-led, measurable and aligned to its organisational priorities. As both an inspiring leader and an active practitioner, you will lead a high-performing team while personally delivering major campaigns, organisational change programmes and complex marketing initiatives. Working collaboratively across the Audience Engagement Directorate and the wider charity, you will ensure marketing plays a central role in achieving strategic objectives, while acting as the guardian of this brand and ensuring excellence and consistency across every audience touchpoint. Key Responsibilities: Develop and deliver the charity's multi-year marketing strategy, ensuring it supports organisational priorities, audience growth and income generation. Own the marketing operating model, including campaign intake, editorial governance and prioritisation Act as guardian of this charity's brand, ensuring consistent application of brand identity, tone of voice, messaging and visual standards across the organisation. Work closely with the Head of Digital to ensure integrated audience journeys across digital and offline channels. Lead, coach and develop a high-performing marketing team, creating a culture of collaboration, accountability and continuous improvement. Personally lead major marketing projects and strategic change programmes where senior expertise, judgement or cross-organisational coordination is required. Oversee development of organisational publications and major marketing assets, ensuring quality, consistency and effectiveness. About You: They are looking for an inspiring and strategic marketing leader with strong editorial and audience engagement skills. The ideal candidate will have: Significant experience in a senior marketing leadership role. Demonstrable success developing and delivering integrated marketing strategies that achieve measurable organisational outcomes. Strong experience of brand development, positioning and audience engagement. Experience leading multi-channel marketing across digital and offline channels. Experience leading and developing high-performing marketing teams. Strong understanding of CRM, audience segmentation, analytics and marketing performance. Experience managing marketing budgets and external suppliers. Proven ability to lead complex cross-organisational projects. Experience building effective relationships across multiple stakeholders. About the Employer: Coeliac disease is a serious autoimmune condition that turns eating - one of life's simplest pleasures - into a daily challenge. When it goes undiagnosed, it can damage long-term health and make every meal a source of uncertainty. Even with a diagnosis, coeliac disease can affect confidence and freedom - the freedom to eat safely, to socialise without fear, and to live without limits. Right now, the only treatment is a strict gluten free diet. For nearly 60 years, this charity has been the trusted voice and driving force for everyone affected by coeliac disease, including those who don't yet know they have it. They are campaigning for change, breaking down barriers to diagnosis, improving healthcare, and ensuring safe, affordable gluten free food for all. Closing date: 11:59pm Sunday 23rd August 2026 First stage interviews: 2nd September Interested? To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. Our client is an equal opportunities employer and they are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. No agencies please.

Job Title: Commissioning Officer (Market Intelligence, Adult Social Care) Location: Richmond & Wandsworth, Hybrid working, 2 days office Hourly rate: 24.62 PAYE / 32.17 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are looking for a highly motivated Commissioning Officer (Market Intelligence) to join our Adult Social Care Commissioning team during an exciting period of transformation. This temporary role will play a key part in supporting the delivery of market intelligence, insight and analysis that informs commissioning decisions and market management across Adult Social Care. You will help maintain critical intelligence products, develop evidence-based reporting and support the creation of improved data, governance and commissioning processes. What You'll Be Doing As the lead officer for a range of market intelligence activities, you will: Maintain and develop key intelligence products, including Power BI dashboards and reporting tools. Produce analysis and insight to support commissioning decisions and market oversight. Lead research and evidence gathering for Joint Strategic Needs Assessments (JSNAs). Develop reports, briefings and market intelligence products for senior leaders. Respond to bespoke intelligence and analytical requests from commissioners and stakeholders. Coordinate the Housing Strategy Group and contribute to housing-related needs assessments. Support the development of improved data infrastructure, governance arrangements and market management processes. Work collaboratively with commissioners, analysts, senior managers and external partners to deliver evidence-based solutions. What We're Looking For Essential Experience and Knowledge Experience of Adult Social Care commissioning and market management. Understanding of commissioning cycles and needs assessment processes. Experience working with demographic, performance and market intelligence data. Knowledge of equality, diversity and inclusion principles within commissioning environments. Essential Analytical Skills Advanced Excel skills. Experience using Power BI to develop and maintain dashboards and reporting tools. Strong data analysis and interpretation skills. Ability to identify trends, risks and opportunities from complex datasets. Experience preparing reports and briefings for senior management. Research and Project Skills Experience conducting research, evidence reviews and needs assessments. Strong report-writing and drafting skills. Ability to manage multiple workstreams simultaneously. Excellent organisational and prioritisation skills. Experience coordinating meetings, stakeholder groups and action plans Communication Skills Ability to communicate complex information clearly and effectively. Strong stakeholder engagement and relationship-building skills. Experience facilitating discussions, workshops and collaborative working. Ability to tailor reports and presentations for a range of audiences Desirable Experience Local Authority Adult Social Care experience. Market Position Statement development. Joint Strategic Needs Assessment (JSNA) development. SharePoint administration. SQL, Power Query or data modelling. Market analysis and provider engagement. Designing and delivering training Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Business Engagement and Service Improvement Manager - Housing Permanent Eastleigh Up to 58,400 The role holder is responsible for collaborating with operational teams to shape ideas for change, support the development of robust business cases, and clearly articulate the drivers for change-whether regulatory, compliance, operational, or strategic. A core element of the role is leading the Business Engagement & Service Improvement team, including Service Improvement Coordinators and Root Cause Analysts, to ensure all initiatives are underpinned by customer feedback and insights. Alongside RCA insight, the role holder will work closely with the Customer Experience - Operations Team, Insights Team and People & Organisational Development (POD) to translate customer and colleague feedback into meaningful service improvements and cultural change initiatives. The Business Engagement & Service Improvement team also enables the business to self-deliver change where appropriate, by providing facilitation, guidance, and access to tools. This includes conducting reviews, undertaking gap analyses, and leading working groups to identify and shape new initiatives that feed into the wider Portfolio. The role holder works in partnership with the Head of Change & Service Improvement to support the identification, forecasting, and planning of demand, while providing insight and input into the prioritisation and sequencing of the overall Portfolio. They play a key role in managing stakeholder expectations around delivery timescales and scope, ensuring change is well-governed, strategically aligned, and impactful. Knowledge Detailed knowledge of the internal business environment and the wider Social Housing sector, including regulatory, compliance and operational drives as well as its challenges and opportunities. CIH Level 4 or above (preferred). Evidence of continued professional development, particularly in leadership, business change, or project management Understanding of customer engagement, service design, root cause analysis and continuous improvement methodologies. Please click 'apply now' or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Looking for a content leader who combines strategic thinking with exceptional writing and editorial skills. You'll have a proven track record of leading content programmes across multiple markets while influencing senior stakeholders and delivering measurable business results. Client Details A market leading B2B Travel brand. Description Develop and lead the global B2B content strategy, aligned with commercial objectives and audience needs Own content planning and delivery for the EMEA region across digital channels and sales enablement Lead, mentor and support an established international team of Content Managers (x2) Drive consistency in brand messaging, tone of voice and editorial standards across all markets Create content that supports the full customer journey, from awareness through to conversion Partner with SEO specialists to optimise content for search, AI-powered discovery, AEO and LLM search experiences Manage freelancers, agencies and external content partners to deliver high-quality content at scale Champion the use of AI tools to improve content quality, efficiency and workflow Develop effective content planning, governance and prioritisation processes Build strong relationships with senior stakeholders, balancing business priorities across multiple regions Use data and performance insights to continually optimise content and demonstrate commercial impact Encourage collaboration and knowledge sharing across global marketing teams Profile Extensive experience developing and delivering B2B content strategies Experience leading and developing content teams within international or matrix organisations Outstanding writing, editing and storytelling skills across multiple content formats A commercial mindset with experience supporting demand generation, lead nurturing and sales enablement Strong stakeholder management and influencing skills Experience establishing editorial standards, messaging frameworks and content governance Knowledge of SEO, AI search, AEO and evolving content discovery best practice Experience using AI content tools to improve workflows and productivity Confidence managing agencies, freelancers and external partners Excellent planning and organisational skills, with the ability to manage competing priorities across multiple regions Job Offer 60k - 65k + Good Benefits Hybrid working. 3 days a week in their central London office

Service Design Insights Analyst - Regional Energy Strategic Planning (RESP) Turn customer insight into what RESP builds The National Energy System Operator (NESO) is helping to lead Great Britain's transition to a cleaner, more sustainable energy future. As part of this, NESO has been given the role of Regional Energy Strategic Planner (RESP) . RESP will support the coordinated development of the energy system and enable long-term investment to be made with greater confidence and ahead of need. RESP takes a whole-system, place-based approach , helping organisations understand how future energy demand and generation could affect their areas and what infrastructure may be needed to support that change. We are looking for a Service Design Insights Analyst to join our Service Design team and ensure that the voice of the customer directly influences the development of RESP. The opportunity A significant amount of customer and service design work is already underway. Customer groups have been defined, needs have been mapped, user journeys are developing and the programme is now moving into delivery. Your role will be to gather, understand and translate customer insight into practical improvements to the RESP product and customer experience . You will work with customers including local authorities, energy networks, governments and wider stakeholders , gathering insight through forums, external engagement, workshops, research and feedback. The key is not simply collecting insight - it is ensuring that what customers tell us influences what RESP builds . What you'll do Gather and manage customer insight from forums, external engagement, workshops, research and feedback channels. Analyse and synthesise qualitative and quantitative evidence into clear customer needs, pain points, opportunities and outcomes . Maintain a trusted, accessible view of customer insight across RESP, ensuring evidence is current and traceable. Identify common themes, emerging trends and gaps to support prioritisation and service improvements. Work with the Service Design team to develop and maintain customer journeys, user needs and service blueprints . Translate customer insight into practical recommendations for the RESP tool , working with product and workstream teams to influence requirements, features and improvements. Design and facilitate insight-gathering, triage and prioritisation workshops. Track feedback through to outcomes, ensuring there is a clear link between what customers tell us, what we learn and what RESP changes . Produce clear reports, dashboards and recommendations that communicate customer needs and their implications for RESP. About you We're looking for someone who can confidently move between customer insight, service design and product development . You'll bring: Experience gathering, analysing and synthesising customer or stakeholder insight. Experience turning qualitative or quantitative evidence into clear needs, themes and actionable recommendations. Strong analytical and problem-solving skills, with the ability to identify patterns and emerging needs. Experience engaging with customers or stakeholders to understand complex needs and challenges. The ability to translate insight into practical changes to products, services or customer experiences. Strong communication and facilitation skills. Experience working collaboratively across multidisciplinary teams. Excellent written and verbal communication skills. A customer-centred mindset and the ability to represent different customer perspectives. The ability to work effectively in a complex and evolving environment. Experience in service design, product development, the GB energy sector, local government, energy networks or the wider net-zero transition would be desirable. What success looks like You will help ensure that customer insight is acted upon, not simply collected . Success will mean: Customer insight is captured, understood and accessible across RESP. Emerging needs, themes and risks are identified early. Customer evidence directly influences the development of the RESP tool and customer journeys . Product and Service Design teams have a clear understanding of customer needs. External feedback leads to tangible improvements and informed decisions. Customers can see a clear connection between what they tell RESP and what RESP develops. Ultimately, you will help create the connection between what customers tell us and what RESP builds , helping organisations make better, earlier and more confident decisions about their future energy needs and infrastructure. Contract and working arrangements This is a 6-month rolling opportunity , reflecting the delivery phase of the RESP service design programme. The role is predominantly remote , with approximately two days per month spent in person with colleagues and stakeholders. Locations are likely to include Cardiff, Bristol, London, Warwick or Birmingham . Locations may change depending on programme and business needs, so you will need to be flexible and comfortable travelling across Great Britain when required . All reasonable business travel costs will be covered by NESO. We welcome full-time and part-time applicants and are committed to flexible working arrangements. Our commitment to inclusion At NESO, we believe potential comes in many forms. You do not need to meet every requirement to apply, and we welcome people with diverse experiences and backgrounds. We are committed to a fair and inclusive recruitment process where everyone has the opportunity to demonstrate their talents and help us build a workforce that represents the communities we serve.

Service Design Insights Analyst - Regional Energy Strategic Planning (RESP) Turn customer insight into what RESP builds The National Energy System Operator (NESO) is helping to lead Great Britain's transition to a cleaner, more sustainable energy future. As part of this, NESO has been given the role of Regional Energy Strategic Planner (RESP) . RESP will support the coordinated development of the energy system and enable long-term investment to be made with greater confidence and ahead of need. RESP takes a whole-system, place-based approach , helping organisations understand how future energy demand and generation could affect their areas and what infrastructure may be needed to support that change. We are looking for a Service Design Insights Analyst to join our Service Design team and ensure that the voice of the customer directly influences the development of RESP. The opportunity A significant amount of customer and service design work is already underway. Customer groups have been defined, needs have been mapped, user journeys are developing and the programme is now moving into delivery. Your role will be to gather, understand and translate customer insight into practical improvements to the RESP product and customer experience . You will work with customers including local authorities, energy networks, governments and wider stakeholders , gathering insight through forums, external engagement, workshops, research and feedback. The key is not simply collecting insight - it is ensuring that what customers tell us influences what RESP builds . What you'll do Gather and manage customer insight from forums, external engagement, workshops, research and feedback channels. Analyse and synthesise qualitative and quantitative evidence into clear customer needs, pain points, opportunities and outcomes . Maintain a trusted, accessible view of customer insight across RESP, ensuring evidence is current and traceable. Identify common themes, emerging trends and gaps to support prioritisation and service improvements. Work with the Service Design team to develop and maintain customer journeys, user needs and service blueprints . Translate customer insight into practical recommendations for the RESP tool , working with product and workstream teams to influence requirements, features and improvements. Design and facilitate insight-gathering, triage and prioritisation workshops. Track feedback through to outcomes, ensuring there is a clear link between what customers tell us, what we learn and what RESP changes . Produce clear reports, dashboards and recommendations that communicate customer needs and their implications for RESP. About you We're looking for someone who can confidently move between customer insight, service design and product development . You'll bring: Experience gathering, analysing and synthesising customer or stakeholder insight. Experience turning qualitative or quantitative evidence into clear needs, themes and actionable recommendations. Strong analytical and problem-solving skills, with the ability to identify patterns and emerging needs. Experience engaging with customers or stakeholders to understand complex needs and challenges. The ability to translate insight into practical changes to products, services or customer experiences. Strong communication and facilitation skills. Experience working collaboratively across multidisciplinary teams. Excellent written and verbal communication skills. A customer-centred mindset and the ability to represent different customer perspectives. The ability to work effectively in a complex and evolving environment. Experience in service design, product development, the GB energy sector, local government, energy networks or the wider net-zero transition would be desirable. What success looks like You will help ensure that customer insight is acted upon, not simply collected . Success will mean: Customer insight is captured, understood and accessible across RESP. Emerging needs, themes and risks are identified early. Customer evidence directly influences the development of the RESP tool and customer journeys . Product and Service Design teams have a clear understanding of customer needs. External feedback leads to tangible improvements and informed decisions. Customers can see a clear connection between what they tell RESP and what RESP develops. Ultimately, you will help create the connection between what customers tell us and what RESP builds , helping organisations make better, earlier and more confident decisions about their future energy needs and infrastructure. Contract and working arrangements This is a 6-month rolling opportunity , reflecting the delivery phase of the RESP service design programme. The role is predominantly remote , with approximately two days per month spent in person with colleagues and stakeholders. Locations are likely to include Cardiff, Bristol, London, Warwick or Birmingham . Locations may change depending on programme and business needs, so you will need to be flexible and comfortable travelling across Great Britain when required . All reasonable business travel costs will be covered by NESO. We welcome Full time and part time applicants and are committed to flexible working arrangements. Our commitment to inclusion At NESO, we believe potential comes in many forms. You do not need to meet every requirement to apply, and we welcome people with diverse experiences and backgrounds. We are committed to a fair and inclusive recruitment process where everyone has the opportunity to demonstrate their talents and help us build a workforce that represents the communities we serve.

Programmatic Advertising - VoD Ad Strategy Analyst Umbrella 448.38/day (inclusive of holiday pay and ad ons) West London Hybrid 3 days per week on site (must have right to work in the UK) Immediate start ideally or short notice VoD Ad Strategy Analyst / Senior Analyst, Ad Strategy with approx. 3-5+ years' experience in advertising environments (ideal for someone with strong advertising and programmatic experience)- e.g. ad revenue strategy, ad tech, ad strategy or programmatic, Vod Advertising Avod etc. Background in consulting, strategy, analytic. looking for someone who is heavy on Advert Strategy, working strategy decks and data analysis (not looking for Profiles that are more focused on Ad Tech and project management). A strong understanding of programmatic advertising and ad tech ecosystems to inform strategy work. Ideally doing a similar role for a major international Broadcaster / video subscription service. The Opportunity Our Global Broadcast / VoD Video streaming client has launched its ad supported streaming tier in more than 60 international markets and the focus is now on optimising monetisation, yield, and advertiser value across the existing subscriber base. They are seeking a Senior Analyst, Ad Strategy to support critical strategic work at the intersection of ad product, audience, data, and monetisation, particularly in international markets we have expanded to. This is a high impact individual contributor role, ideal for someone with strong advertising and programmatic experience along with strategic skills who is comfortable working on ambiguous, commercially meaningful problems and producing clear, executive ready outputs. Based in London, this role works closely with the International Ads Sales, Marketing, Product, Data, and Regional Business teams to help support decision making at senior leadership level during a pivotal phase of the ads business growth. What You'll Work On International Ads Strategy Support Support strategic analysis across international markets, reflecting differences in market maturity, regulation, and advertiser sophistication. Develop comparative views, market frameworks, and structured analyses to inform global vs local decisions. Support ongoing product prioritisation tied with the sales planning process. Executive Communication Produce clear, concise, executive ready decks and documents to support leadership discussions. Turn complex analysis into structured narratives with clear takeaways. Support ad hoc strategy deep dives as needed. Programmatic & Ad Ecosystem Insight Apply a strong understanding of programmatic advertising and ad tech ecosystems to inform strategy work. Translate ecosystem knowledge into implications for ad product and monetisation strategy. What We're Looking For 3-5+ years' experience in advertising environments - e.g. ad revenue strategy, ad tech, ad strategy or programmatic. Background in consulting, strategy, analytics, or similarly structured problem solving roles is highly desirable. looking for someone who is heavy on Advert Strategy, working strategy decks and data analysis (not looking for Profiles that are more focused on Ad Tech and project management) Comfort working with and analysing data sets including AI tools. Exposure to targeting, measurement, audience strategy, or ads data enablement. Experience working with international or multi market contexts is a plus. Direct experience within the advertising ecosystem (publisher, platform, ad tech, agency, or advertiser) strongly preferred. Strong analytical and problem solving skills. Comfort working with ambiguity and bringing structure to complex questions. Strong written and visual communication skills, particularly for senior audiences. Collaborative working style with product, data, and commercial teams. Pragmatic, impact focused mindset. Bachelor's degree or higher. Everybody is Welcome - Diversity and Inclusion Statement PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you."

Assistant Accountant 26 hours per week (work pattern to be agreed) £22,750 basic salary (£35,000 FTE) Office based (WS9 8SX) Are you a part-qualified accountant, looking for a varied, hands-on role, working closely with the Managing Director to support business growth? About the role The company, a specialist distributor of industrial plastic pipework systems, valves and flow control products, is looking for an Assistant Accountant to join our growing team. This is a key finance role, overseeing all financial operations, providing accurate financial reporting, strong controls, and valuable analytical insight to support the performance of both groups. What you'll be doing Producing accurate monthly management accounts and KPI reporting to set deadlines. Providing commentary and insight to support leadership decision-making. Supporting the annual budgeting cycle and yearly external audit process. Ensuring compliance with statutory requirements (e.g., VAT, PAYE, HMRC submissions). Completing monthly balance sheet and bank reconciliations. Supporting payroll processing with external providers. Supervising accounting activities across both sites. Providing cover for accounts payable/receivable and bank payment processing. Reviewing credit card expenses and prepare dividend documentation. Analysing margins, operating costs, and profitability to support strategic decisions. Providing cashflow forecasting and working capital analysis. What you'll bring Part-qualified accountant (ACCA, CIMA or ACA) Proven experience of balance sheet reconciliations, cash flow management, management accounts, payroll and VAT returns Strong communication skills Excellent accuracy and attention to detail Good time management and prioritisation skills Intermediate Excel skills Confidence working both independently and with senior leadership Experience working within a group reporting environment preferable What's on offer £22,750 pa basic salary (£35,000 FTE) 25 days holiday plus bank holidays (FTE) Ongoing training and development Supportive, collaborative team culture If you're ready for your next step and want a hands-on role with real impact on business performance, we'd love to hear from you. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Are you an experienced campaign marketing professional who thrives on creating and delivering impactful multi-channel campaigns that drive customer engagement and commercial growth? Do you enjoy turning customer insights and market trends into strategic marketing activity while working with stakeholders across multiple business functions? Are you confident managing complex projects, optimising campaign performance, and using data to influence marketing decisions? If you can answer yes to the above questions, then this could be the PERFECT role for you! Reed Marketing & Creative are currently working with a leading organisation who are looking for a Marketing Campaign Manager to join their growing marketing team. Key Responsibilities: Develop and deliver integrated marketing campaigns that align with customer, commercial, and brand objectives. Create campaign plans that drive customer acquisition, retention, loyalty, and long-term engagement. Work collaboratively with teams across digital marketing, CRM, content, social media, ecommerce, retail operations, and merchandising to deliver joined-up campaigns. Use customer insights, market trends, and performance data to shape marketing strategies and campaign activity. Take ownership of campaign timelines, objectives, KPIs, and measurement frameworks to ensure successful execution. Analyse campaign results and performance metrics, identifying opportunities to improve effectiveness and maximise return on investment. Lead the delivery of high-profile marketing initiatives, ensuring all activity is completed on time and to a high standard. Manage relationships with external agencies, suppliers, and partners to support campaign delivery. Drive continuous improvement by reviewing marketing processes, introducing best practice, and championing innovation. Provide clear recommendations and performance insights to senior stakeholders to help shape future marketing activity. Support budget planning and ensure campaign spend is managed effectively against business objectives. The successful candidate will: Have significant experience within campaign marketing, integrated marketing, or customer engagement roles. Demonstrate a proven track record of developing and delivering successful omnichannel marketing campaigns. Have strong knowledge of CRM, customer lifecycle marketing, digital marketing, and customer engagement strategies. Be highly analytical, with experience using campaign performance data to drive decision-making and optimisation. Have strong commercial awareness with the ability to balance customer needs and business objectives. Demonstrate excellent organisation, prioritisation, and project management skills. Be proactive, solutions-focused, and comfortable working autonomously in a fast-paced environment. Experience within retail, consumer, ecommerce, or other customer-focused sectors would be highly advantageous. In return you will receive: A competitive salary plus hybrid working, excellent benefits, and the opportunity to join a successful and growing organisation where you'll have genuine influence over marketing strategy, campaign performance, and customer engagement. If you are keen to know more about this fantastic opportunity as a Marketing Campaign Manager, please click on the link to apply! Alternatively, you can get in touch with Bianca Halliburton at Reed Marketing & Creative in Reading.

Our OEM Client based in Gaydon, is searching for a Global Product Owner Conversational Channels to join their team, Inside IR35. This is a maternity cover contract position with a proposed end date of 26th July 2027. Umbrella Pay Rate: £35.80 per hour. Role Overview: This role is responsible for leading the global strategy, delivery and continuous improvement of JLR s Conversational Channels, shaping effortless, modern luxury digital conversational experiences across Range Rover, Defender, Discovery and Jaguar. The role spans technology, people and process, driving innovation across channels (including generative and agentic AI), building scalable global capabilities, and embedding a culture of curiosity, learning and continuous improvement. Key Accountabilities & Responsibilities: Strategy & Vision: Own and lead the global vision, strategy and capability roadmap for Conversational Channels. Define future-state Conversational Channel capabilities, including generative and agentic AI use cases. Position JLR amongst the world s leading luxury brands for digital conversational experiences. Delivery & Execution: Lead global development, launch and optimisation of chat, WhatsApp, and other messaging and AI-enabled experiences. Lead Conversational innovation across generative and agentic AI, transitioning from assisted service to autonomous, brand safe and value generating client and agent experiences. Create and maintain the global Conversational delivery roadmap and integrated backlog. Ensure delivery governance, prioritisation and risk management. Provide day-to-day leadership and direction to strategic technology and delivery partners, ensuring outcomes align to JLR standards, brand expectations and delivery commitments. People & Ways of Working: Lead and inspire x1 direct report and a development team (x6 FTE). Work in collaboration with global and market cross-functional teams. Data, Insight & Performance: Own global Conversational reporting requirements and the development and enablement of performance frameworks. Enable data-led continuous improvement across markets. Culture, Inclusion & Advocacy: Champion inclusive and accessible customer experiences. Contribute to CX communities, knowledge sharing and cultural initiatives. Essential Skills, Knowledge and Experience Required: Experience in global digital product ownership or transformation roles. Strong understanding of conversational platforms and AI-enabled CX. Proven ability to deliver complex, multi-market initiatives. Essential Personal Profile Required: Client-obsessed and outcome focused. Strategic thinker with hands-on delivery capability. Strong advocate for inclusion and ethical AI.