Job Description
Job Title: Service Architect
Location: London (Hybrid - 2 days/week)
Contract Rate: £650/day (Umbrella)
Clearance: Active SC Clearance Required
Overview
An experienced Service Architect is required to lead the design, implementation, and BAU transition of an end-to-end service wrap for Low Earth Orbit (LEO) satellite connectivity. This role will focus on transitioning fragmented deployments into a scalable, centrally governed operating model.
Key Responsibilities
Service Architecture: Design end-to-end service models, Service Design Packages (SDPs), service blueprints, and L1-L4 support paths aligned with ITIL and ServiceNow.
Service Transition: Oversee device take-on, ServiceNow integration/workflows, service rehearsal activities, and support team training (Service Desk/NOC).
Supplier Governance: Define multi-supplier operating models, performance interfaces, and commercial governance frameworks across external vendors and internal entities.
Performance & Assurance: Establish SLA/OLA/KPI frameworks, user experience metrics (CSAT), and ensure alignment with Secure by Design principles and formal approval gates.
Key Requirements
Essential: Proven track record as a Service Architect/Designer delivering Service Design Packages (SDPs), ServiceNow-aligned processes, and multi-supplier service models through project-to-BAU transitions.
Desirable: Background in satellite, WAN, or complex connectivity infrastructure; experience within UK Government or heavily regulated environments; NOC integration expertise.
Clearance: Must hold active SC Clearance.
Key Deliverables
Target State Service Models & Full Service Design Package (SDP)
ServiceNow-aligned process flows and multi-supplier governance framework
Service Transition & Estate Take-On Strategy
SLA/KPI Reporting Frameworks and Continuous Service Improvement (CSI) Roadmap
To apply or find out more, please send over an updated CV.
