138 jobs found

Customer Service Advisor - Temporary to Permanent Location: Wrangaton, TQ10 gap personnel are recruiting for enthusiastic and customer-focused Customer Service Advisors to join a growing Contact Centre team. If you enjoy helping people, solving problems, and delivering excellent customer service, this could be the perfect opportunity for you. The Role As a Customer Service Advisor, you'll play a key role in supporting the smooth running of a busy contact centre. You'll communicate with customers by telephone and email, assisting with enquiries, processing orders, resolving issues, and delivering an exceptional customer experience. As the business continues to grow, you'll have the opportunity to develop your skills while supporting a diverse customer base. Important Information Successful applicants must be available to attend mandatory training from 10th to 12th August . Please ensure you are available on these dates before applying. Key Responsibilities Handle inbound customer enquiries via telephone and email. Make outbound calls to both businesses and consumers. Process customer orders accurately and efficiently. Provide information on products, services, and specifications. Explain customer processes, including returns and order queries. Escalate complex enquiries to senior team members where appropriate. Update and maintain customer records and databases accurately. Complete a variety of administrative tasks to support the team. Manage customer accounts, from quotations through to payment chasing. Deliver an exceptional customer experience with every interaction. What We're Looking For Excellent verbal and written communication skills. A calm and professional approach under pressure. A genuine passion for delivering outstanding customer service. Good IT skills, including Microsoft Office. Strong organisational skills with the ability to prioritise workload. Excellent attention to detail. A positive attitude and willingness to learn. Shift Pattern & Pay Shifts between 8:00am and 6:00pm , working 5 days out of 7 . £12.87 per hour Apply Today If you're looking to join a supportive team where you can develop your customer service career, we'd love to hear from you. Apply today with your up-to-date CV. gap personnel is acting as an employment business in relation to this vacancy.

Location: Bournemouth Hours: Full-time 37.5 hours per week Monday-Friday (8:30am-6:00pm, shift pattern) Salary: £24,785 per annum + Bonus Contract Type: Temp to Perm We're recruiting on behalf of a growing business in the veterinary sector for a Customer Support Advisor to join their friendly team on a temp-to-perm basis. This is a varied role combining customer service, administration and project support, making it ideal for someone who enjoys helping customers, solving problems and working in a fast-paced office environment. What you'll be doing as Customer Support Advisor: Handling inbound calls and customer enquiries. Responding to emails and support tickets from veterinary practices and clients. Updating customer records and maintaining accurate data. Supporting onboarding for new veterinary practices. Assisting with Excel-based projects, pricing updates and general administration. Liaising with suppliers to support home delivery services. Identifying opportunities to promote additional services to customers. What we're looking for in the Customer Support Advisor: Previous office-based customer service or administration experience. Excellent communication skills, both written and verbal. Good IT skills, including Microsoft Excel. Strong attention to detail and organisational skills. A proactive, positive approach with the ability to multitask. Confidence speaking with customers over the phone. What's on offer Bonus scheme. Hybrid working after successful training and probation. Company pension. Free flu jabs. Sick pay. Free on-site parking. Supportive team and opportunities to develop your skills. If you're looking for a varied customer support role with long-term potential, we'd love to hear from you. customer support customer service account manager administration customer success

The Role: We're looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you'll be responsible for both inbound and outbound calls. You'll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is 21st September and you will be required to attend a two week in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm. What you'll be doing: Answer all Customer and Claims incoming calls efficiently and professionally Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications Objection handling including; policy cancellations, premium increases, Claims decisions Respond to customer enquiries appropriately, ensuring all documentation is professional and correct Deal and attempt to resolve customer complaints Record and maintain accurate policyholder information using the in-house computer systems Maintain a thorough working knowledge of all policy terms and conditions Ensure all company and departmental policies and procedures are adhered too at all times What we're looking for: Previous experience of working in a customer service role within a contact centre environment Effective questioning and listening skills. Good organisational and interpersonal skills. Ability to work under pressure and to tight deadlines. Computer literate (MS Office) with keyboard skills. Precise comprehension and ability to communicate clearly in both verbal and written form. Ability to work to agreed performance targets. Ability to work independently and as part of a team. Takes ownership by using Initiative and problem solving Ability to cope well under pressure with determination and perseverance Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK's Best Workplaces in and again in 2026, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays Opportunity to buy/sell up to 5 days annual leave per calendar year A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance. Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you'll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace

My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc. Excellent customer service experience and skills are required for this role, establishing rapport with customers and businesses requiring support and information on how best to transit goods worldwide. Hybrid working 1 week in the office, 1 week working from home until January 2027 then will be 100% on site. Dates to be determined after Training is completed and Manager has signed off. Interview Date - 04.09.26 + 07.09.26 Face to Face interview on site Start Date - 21.09.26 Operational Hours - 08:00-19:15 (8hr Shift) - Monday to Friday Location : - East Midlands Airport Pay Rate : - 15.34 p/h Training - 2 weeks on site Job Role : -Your key responsibilities, which are not exhaustive and not limited to include : Managing Inbound calls to the business from Worldwide clients handling shipment requests Building rapport with customers and establishing their needs Deliver a consistent call flow, giving the customer the confidence in the information provided Maximise up selling opportunities whilst ensuring the customer has an informed choice Key Skills : Excellent customer service experience Strong understanding of customer service processes Consistently providing a high level of service Excellent communication skills written and verbal Ability to adapt to change Ability to work as part of a team as well as independently Experience of working with MS Word and Excel This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process If you have the right skills - Please click Apply, submit your CV to (url removed) or call (phone number removed)

Customer Service Advisor Do you enjoy chatting on the phone? Are you a problem solver? Can you think quickly when an emergency might arise that needs immediate attention.? If you've worked in an inbound customer service role before, we'd love to have a chat with you about our clients' opportunities. You'll be working in a busy inbound telephone and email response team, being the first point of contact for their customers, taking initial details, considering them for emergency response actions, discussing timeframes and updates on any delays that may occur. Your confident communication will definitely find a home in this team, we seek someone keen to help resolve problems through positive customer service and able to multi-task especially during busy periods. Finer Details: Salary: 26,227.50 per annum. 33 days holiday Free parking onsite Career progression Training Courses funded to support Professional Development Leatherhead based office If you feel that you match the above, don't hesitate to send us your CV for consideration. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15796

Customer Service Advisor Location: Skipton Full-Time, Permanent Start Date: August 2026 Are you someone who takes pride in delivering exceptional customer service? Do you enjoy problem-solving and working in a dynamic environment? If so, this could be the perfect opportunity for you! We're looking for enthusiastic Customer Service Advisors to join an industry-leading, customer-focused organisation. This is your chance to be part of an award-winning company that genuinely values its customers and puts their needs at the heart of everything they do. What You'll Be Doing: As a Customer Service Advisor, you'll be the first point of contact for our customers, handling inbound calls and providing them with the support they need. Your key responsibilities will include: Responding to customer enquiries, providing accurate and helpful information about our products and services Offering tailored solutions to meet the individual needs of each customer Addressing and resolving customer complaints promptly and professionally Collaborating with colleagues across different teams to ensure a smooth customer experience Maintaining a positive and empathetic approach in all interactions, ensuring customers feel valued and understood What We're Looking For: To thrive in this role, you'll need: A passion for customer service and helping others Strong communication skills, both over the phone and in writing The ability to think on your feet and manage multiple tasks in a fast-paced environment Patience, empathy, and a solutions-focused attitude A genuine desire to go above and beyond for our customers What You'll Get: In return, we offer a competitive benefits package designed to reward your hard work and commitment, including: 25 days holiday per year, increasing with length of service Flexible buy or sell holiday scheme A generous pension scheme with employer contributions Performance-based annual bonus Salary sacrifice options for benefits like cars and tech And much more to support your wellbeing and career growth! If you're ready to be part of a forward-thinking company that values customer care and employee development, we want to hear from you. Apply today and secure your place in our team! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc. As a Customer service advisor, you'll play a key role in making those connections. Every conversation is an opportunity to create a great experience, solve a problem, and build trust in one of the worlds most recognised brands. We're looking for people who genuinely care about customers and want to make a difference. People who take pride in delivering quality, getting things right first time, and creating effortless experiences that reduce the need for customers to contact again. Take ownership, listen carefully and look for the best outcome, while balancing quality, efficiency and customer needs. You'll thrive in this role if you're engaged, curious and always looking for ways to improve. You'll likely have experience in a contact centre or customer service environment and understand the impact great service can have on customer loyalty and business success. Interview Date - 04.09.26 + 07.09.26 Start Date - 21.09.26 Operational Hours - 09:00-19:15 (8hr Shift) - Monday to Friday Location : - East Midlands Airport Pay Rate : - £15.34 p/h Training - 7 weeks structured training and mentoring process, helping you build confidence and capability from day one. Job Role : - Managing Inbound calls to the business from Worldwide clients handling shipment requests Building rapport with customers and establishing their needs Care about quality and take pride in getting it right first time Look for opportunities to create effortless customer experiences Understand the value of working efficiently without compromising service Deliver a consistent call flow, giving the customer the confidence in the information provided Maximise up selling opportunities whilst ensuring the customer has an informed choice Be curious and engaged and always looking for ways to improve Work collaboratively and contribute positively to team success Key Skills : Excellent customer service experience Strong understanding of customer service processes Consistently providing a high level of service Excellent communication skills written and verbal Ability to adapt to change Ability to work as part of a team as well as independently Experience of working with MS Word and Excel Passionate about developing skills and supporting goals and ambitions Take ownership and accountability for your work This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process If you have the right skills - Please click Apply, submit your CV to or call

Customer Service Advisor Location: Godalming / Hybrid Employment Type: Full-time Salary: 25,000 + bonus We are working with a client based in Godalming who are committed to delivering outstanding service and protection to their customers. We offer a wide range of products and pride ourselves on our customer-first approach. We're looking for friendly, professional, and solution-focused individuals to join the team as a Customer Service Advisors Role Overview As a Customer Service Advisor, you will be the first point of contact for our customers, providing support, guidance, and information across the products. you'll play a vital role in delivering an exceptional customer experience. Key Responsibilities Handle inbound and outbound calls, emails, from customers Provide accurate information at all times Resolve customer queries efficiently and professionally, escalating when necessary Maintain up-to-date knowledge of company products, procedures Accurately update customer records and follow up on outstanding issues Promote additional products and services where appropriate, adhering to compliance standards Meet individual and team KPIs related to service quality, call handling time, and customer satisfaction Required Skills & Experience Previous customer service experience (insurance or financial services preferred) Excellent verbal and written communication skills Strong problem-solving abilities and a customer-first mindset Confident in using CRM systems and multitasking in a fast-paced environment Ability to work independently and as part of a team Attention to detail and strong organisational skills Knowledge of FCA regulations (desirable but not essential) Qualifications GCSEs (or equivalent) in English and Maths What We Offer Competitive salary and performance-related bonuses Full training and support for career development Wellness and mental health support programs Opportunities for internal progression

Customer Service Advisor Dinnington £13.23 per hour Monday-Friday Temporary Ongoing Immediate Start Want a customer service role where you're actually helping to keep things running safely? We're looking for a Customer Service Advisor to join a busy team supporting customers and engineers. What's in it for you? £13.23 per hour Monday to Friday - no weekend working Immediate start available Temporary ongoing contract Full-time hours The opportunity to gain experience within the fire and security services sector A varied role where you'll work closely with customers and field-based engineers This isn't your typical customer service role. You'll be at the heart of the operation, helping customers with enquiries, coordinating engineer visits, following up on outstanding issues and making sure problems are dealt with quickly and professionally. If you're organised, confident on the phone and good at keeping calm when things get busy, we'd love to hear from you. What will you be doing? Your day will be varied, with responsibilities including: Handling inbound calls and emails from customers regarding services, appointments, faults and general enquiries Supporting engineers in the field by coordinating visits, passing on information and helping resolve customer issues Booking, rearranging and confirming engineer appointments Dealing with potentially urgent or time-sensitive issues calmly and ensuring they are escalated appropriately Accurately updating customer records, job information and communications on internal systems Chasing outstanding jobs, engineer updates and customer queries to make sure nothing gets missed Handling frustrated customers professionally, listening to their concerns and taking ownership of finding a solution Working closely with engineers, account handlers and internal teams to keep jobs moving Learning the company's products, services, procedures and industry requirements What are we looking for? We're looking for someone who is customer-focused, organised and confident dealing with people. You might already have experience as a: Customer Service Advisor Contact Centre Advisor Helpdesk Advisor Service Coordinator Repairs or Maintenance Coordinator Facilities Coordinator Engineering Administrator Customer Support Advisor Experience in a technical, engineering, facilities, maintenance or field-service environment would be a bonus, but it's not essential. Most importantly, you'll need: Excellent telephone and communication skills A calm and professional approach when dealing with difficult or unhappy customers Strong organisational skills and attention to detail Good IT skills and confidence using multiple systems The ability to prioritise and manage several enquiries at once A proactive, problem-solving attitude The ability to work effectively as part of a busy team Ready for your next opportunity? If you're a confident customer service professional who enjoys solving problems, helping people and keeping things moving, apply today! We'd love to hear from you.

Are you passionate about delivering exceptional customer service and have experience in the insurance industry ? We're looking for an Insurance Customer Service Advisor to join our dynamic team and make a real impact. What you'll do: Handle inbound and outbound calls with professionalism and empathy. Provide clear, accurate advice and support to customers on their insurance policies. Resolve queries efficiently while maintaining compliance with industry standards. Update and maintain customer records with precision and attention to detail. What we're looking for: Minimum 12 months experience in an insurance role (personal lines experience such as motor or home insurance is ideal). Excellent telephone manner and strong written communication skills. Ability to work in a fast-paced environment while delivering outstanding service. Strong problem-solving skills and attention to detail. Please note: We're looking for candidates with insurance experience Why join us? A supportive team environment where your expertise is valued. Opportunities for career development and progression. Competitive benefits package. If you're ready to take the next step in your insurance career, apply today and let's talk! Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc. Excellent customer service experience and skills are required for this role, establishing rapport with customers and businesses requiring support and information on how best to transit goods worldwide. Hybrid working 1 week in the office, 1 week working from home until January 2027 then will be 100% on site. Dates to be determined after Training is completed and Manager has signed off. Interview Date - 04.09.26 + 07.09.26 Face to Face interview on site Start Date - 21.09.26 Operational Hours - 08:00-19:15 (8hr Shift) - Monday to Friday Location : - East Midlands Airport Pay Rate : - £15.34 p/h Training - 2 weeks on site Job Role : -Your key responsibilities, which are not exhaustive and not limited to include : Managing Inbound calls to the business from Worldwide clients handling shipment requests Building rapport with customers and establishing their needs Deliver a consistent call flow, giving the customer the confidence in the information provided Maximise up selling opportunities whilst ensuring the customer has an informed choice Key Skills : Excellent customer service experience Strong understanding of customer service processes Consistently providing a high level of service Excellent communication skills written and verbal Ability to adapt to change Ability to work as part of a team as well as independently Experience of working with MS Word and Excel This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process If you have the right skills - Please click Apply, submit your CV to or call

Sales Executive - Membership Advisor Location: Rothwell, Leeds Salary: £27,000-£30,000 per annum Contract: 6-month temporary contract Hours: Monday to Friday, 9:00am-5:00pm Working: Hybrid We are currently recruiting for a Sales Executive / Membership Advisor to join a busy team based in Rothwell, Leeds , on a 6-month temporary contract. This is a great opportunity for someone with previous telesales and CRM experience who enjoys speaking to customers and working towards sales targets. Key Responsibilities Conduct inbound and outbound telesales to increase membership Follow up sales enquiries and convert initial interest into full membership Provide a positive sales experience to potential members Maintain a strong knowledge of products and services available to members Use and maintain the CRM system , ensuring all sales activity and customer information is accurately recorded Achieve individual sales targets Keep up to date with competitor activity Complete sales administration and reporting Handle customer information in line with GDPR and data protection requirements About You Previous telesales/sales experience is essential Strong CRM experience is essential Confident making and receiving telephone calls Comfortable working towards individual sales targets Excellent communication and customer service skills Highly organised with strong attention to detail Confident using computer systems Motivated and target-driven What's on Offer £27,000-£30,000 per annum 6-month temporary contract Monday to Friday, 9am-5pm Hybrid working Rothwell, Leeds Great opportunity to join an established organisation If you have telesales experience, strong CRM skills and enjoy working towards targets, we'd love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Customer Service Advisor Contract Type: Fixed Term Contract-6 Months Salary: £27,726.42 (£30,472.75 is achieved after 12 months successful performance in the role) Working Hours: Full Time - 35 hrs per week Working Pattern: Shift Rotation 3 (Afternoon - Evening) Location: Speke, Liverpool Why Riverside? At Riverside, we share a passion and a vision to enhance the everyday lives of our customers. To achieve our vision, we've been improving the way we work and how we deliver our services so that we always put our customers first. Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families. If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role. A Day in the Life • Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound) • Think on your feet to solve a problem ensuring the best possible outcome for our tenants • Work in collaboration with other internal and external teams to provide effective outcomes • Have the confidence to handle challenging calls including customer dissatisfaction and complaints • Accurately recording and maintaining customer records on our CRM system • Build relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service to all is offered • Have a good working knowledge of our policies and procedures • Liaising with other areas of the wider business to ensure speedy resolutions • Be a trusted point of contact for providing advice on things such as account and affordability, minor repairs issues in the home and identifying when a person needs help • Be flexible to business changes, tasks and processes and being adaptable to your workload What You'll Need • Enthusiasm and passion bringing energy to the role • You're a "people person" and know that there is an art to engaging positively with our customers whilst working on the right resolution for them • Display confidence on the phone in speaking to strangers and getting to grips with their query • The ability to problem-solve with a positive and proactive approach • Ability to move between media channels and support other areas as and when required • Positive mindset to want to help change the lives of our customers • Confidence to put forward your ideas and suggest new ways of working • You've got the right attitude - you take pride in your work, understand the importance of being on time and are committed to helping us drive our Contact Centre forward! • Excellent verbal and written communication skills along with the ability to effectively listen and empathise with our customers • Computer and IT literate to navigate multiple systems and software applications What We Will Offer You • Brilliant culture where everyone is valued and included creating a fun, working environment, a place where collaborative working is welcomed • Competitive Pay and Generous Pension • 28 Days Holiday plus Bank Holidays • Investment in your learning and development • Riverside Rewards to help with the cost of living with great deals at some big name brands such as Specsavers, Tui, Halfords, M & S, Sainsbury's • Extensive induction programme to set you up for success • Opportunities for growth, development and career advancement • Opportunities to give back to the community and take part in volunteering days and charity events • Annual Star awards to reward and recognise the fantastic contributions of our people • Modern office space with private parking • Free hot drinks Are you ready to make a difference? If you're ready to take on a rewarding role where you can make a difference, apply via our careers site and upload your CV and a Cover Letter explaining why you're the perfect fit for this position. We look forward to welcoming you to the Riverside Housing Association family! Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Apply today and join us in enhancing the everyday lives of our customers! Recruitment Process Two stage process to include Group Assessment Centre followed by Competency Based Interview for successful candidates. Schedule Please be award that the above will be your shift pattern but whist you are in training, your shifts will be as below: Week 1 - 3 , 9am - 5pm Monday - Friday Week 4 - 10, shifts between 8am - 6pm Monday - Friday Shift Pattern Mon Tue

Ready for more than "just a job"? Are you looking for a role where you're genuinely valued, supported, and rewarded for the work you do? This is your chance to join a business that truly puts its people first. Our client is an outstanding employer with a welcoming, inclusive culture and a reputation for going above and beyond for their team. Due to continued growth, they're now looking for a Collections Executive to join their friendly and supportive team. 1st year OTE £35K The Role As a Collections Executive, you'll play a vital role in helping customers regain control of their accounts while delivering excellent customer service every step of the way. Your day-to-day responsibilities will include: Making outbound calls to customers in arrears with their invoice payment , aiming to resolve matters in a single call, you calls will be on an auto dialler so you don't even have to think who to call next ! Handling inbound calls relating to overdue accounts and general customer enquiries Taking secure payments over the phone quickly and efficiently Issuing copy invoices, statements, and relevant documentation when required This is a people-focused role where empathy, communication, and problem-solving are key. What We're Looking For Ideally educated to graduate level (though this isn't essential) Confident communication skills with a strong customer-first mindset Calm, professional, and solutions-focused, even in challenging situations Previous experience in collections Rewards & Benefits Competitive salary plus monthly bonus - average £200 per month (typically ranging from £50-£600 depending on performance and business volumes) A genuinely supportive team culture with an employer that prioritises wellbeing Clear opportunities for career development and progression Recognition for your contribution and the chance to make a real impact 20 days annual leave plus 8 bank holidays Christmas to New Year shutdown Your birthday off Option to buy additional holiday Access to BHSF benefits including private medical appointments, mental health support, and death in service cover Ongoing training and clear progression pathways Team socials and long-service recognition Free on site parking and discounted travel options Amazing offices all air conditioned If you're motivated, customer-focused, and want to work somewhere you're treated as more than just a number, we'd love to hear from you. Apply now This position will also require a credit check and we will need a copy of your UK rights to work a selfie and a completed application Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.

Customer 1st Advisor Castle Vale, Birmingham £27,218 per annum Permanent, Full Time (37 hours) Closing Date: 27th August 2026 (12pm) Interviews: week commencing the 7th September 2026 Our Customer 1st team is the first point of contact for customers, providing friendly, professional support across a wide range of enquiries. As a Customer 1st Advisor, you will manage inbound calls, welcome customers at our Castle Vale offices, and support service delivery through a variety of administrative tasks and customer surveys. This is a varied, people-focused role where no two days are the same. About the role In this role you will: Act as the first point of contact for customer queries, helping to resolve issues at the earliest opportunity Provide a professional front-of-house reception service, ensuring customers feel welcome and supported Handle customer enquiries via face-to-face contact, telephone and written communication Work closely with colleagues across different service areas to deliver joined-up, efficient support Undertake administrative tasks and outbound survey work to support continuous service improvements About you We're looking for someone who: Has a genuine passion for delivering excellent customer service Is confident communicating with customers in person, over the phone and in writing Has experience in office administration or customer-facing roles Is flexible and adaptive to meet business needs Enjoys working as part of a team and supporting colleagues across different service areas Is eager to learn, proactive, and keen to develop new skills If you enjoy helping people, solving problems, and being part of a supportive team that makes a real difference, we'd love to hear from you.

Sales Executive - Membership Advisor Location: Rothwell, Leeds Salary: 27,000- 30,000 per annum Contract: 6-month temporary contract Hours: Monday to Friday, 9:00am-5:00pm Working: Hybrid We are currently recruiting for a Sales Executive / Membership Advisor to join a busy team based in Rothwell, Leeds , on a 6-month temporary contract. This is a great opportunity for someone with previous telesales and CRM experience who enjoys speaking to customers and working towards sales targets. Key Responsibilities Conduct inbound and outbound telesales to increase membership Follow up sales enquiries and convert initial interest into full membership Provide a positive sales experience to potential members Maintain a strong knowledge of products and services available to members Use and maintain the CRM system , ensuring all sales activity and customer information is accurately recorded Achieve individual sales targets Keep up to date with competitor activity Complete sales administration and reporting Handle customer information in line with GDPR and data protection requirements About You Previous telesales/sales experience is essential Strong CRM experience is essential Confident making and receiving telephone calls Comfortable working towards individual sales targets Excellent communication and customer service skills Highly organised with strong attention to detail Confident using computer systems Motivated and target-driven What's on Offer 27,000- 30,000 per annum 6-month temporary contract Monday to Friday, 9am-5pm Hybrid working Rothwell, Leeds Great opportunity to join an established organisation If you have telesales experience, strong CRM skills and enjoy working towards targets, we'd love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Role: Legal Advisor Location: Bristol Salary: Up to £28,000 per annum plus benefits Full Time Permanent - 35 hours per week Mon-Fri , No weekends or Bank Holidays CCA Recruitment Group are delighted to be partnered with a market leading brand who are recruiting for multiple Legal Advisor roles, to be based at their state-of-the-art offices in Bristol. This operation provides legal advice and legal expenses insurance services to millions of high-profile corporate customers. This is an inbound operation providing support and advice on a range of matter including employment issues, consumer rights, property disputes and personal injury. Must have undergrad or postgrad qualifications in Law. The Legal Advisor role Driving for positive resolutions over the phone with customers, including policy application and guidance on all products. Providing high quality legal advice on a range of legal matters, predominantly through the telephone legal advice line. Working within agreed service levels and quality standards. Liaising with internal and external stakeholders to ensure customer satisfaction. Keeping up to date with relevant legislation and case law. The Person Minimum qualification of LLB (or equivalent) Excellent communication skills (both verbal and written) A customer-focused approach The ability to work independently and as part of a team This is a fantastic opportunity for a Legal Advisor to further their career and develop within a company that will support your goals and career ambitions. Please apply for the Legal Advisor today with your CV for further consideration. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: Customer Retentions Advisor Location: Altrincham (fully office based) Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm (1 in 4) Salary: 26,228 OTE 40,000 + benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Fully office working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role within telecoms? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction? The Role of a Customer Retentions Advisor Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business. Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company. Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty. Target Driven: Achieve and exceed individual and team retention targets. Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. What We Are Looking For Experience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role. Skills: Strong negotiation and communication skills with the ability to empathize and build rapport. Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving. Technical Skills: Proficient with CRM systems and MS Office. Key Requirements of the Customer Retentions Advisor High-Volume Calls: Experience handling high volumes of inbound/outbound calls. Proactive Retention: Focusing on identifying at-risk customers early. Compliance & Quality Assurance: Experience working within regulated environments Hybrid Working: This role offer hybrid working. Targets: Emphasis on hitting KPIs for revenue protection. Please follow the link to apply for this Customer Retentions role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.