Job Description
Customer 1st Advisor
Castle Vale, Birmingham
£27,218 per annum
Permanent, Full Time (37 hours)
Closing Date: 27th August 2026 (12pm)
Interviews: week commencing the 7th September 2026
Our Customer 1st team is the first point of contact for customers, providing friendly, professional support across a wide range of enquiries.
As a Customer 1st Advisor, you will manage inbound calls, welcome customers at our Castle Vale offices, and support service delivery through a variety of administrative tasks and customer surveys. This is a varied, people-focused role where no two days are the same.
About the role
In this role you will:
- Act as the first point of contact for customer queries, helping to resolve issues at the earliest opportunity
- Provide a professional front-of-house reception service, ensuring customers feel welcome and supported
- Handle customer enquiries via face-to-face contact, telephone and written communication
- Work closely with colleagues across different service areas to deliver joined-up, efficient support
- Undertake administrative tasks and outbound survey work to support continuous service improvements
About you
We're looking for someone who:
- Has a genuine passion for delivering excellent customer service
- Is confident communicating with customers in person, over the phone and in writing
- Has experience in office administration or customer-facing roles
- Is flexible and adaptive to meet business needs
- Enjoys working as part of a team and supporting colleagues across different service areas
- Is eager to learn, proactive, and keen to develop new skills
If you enjoy helping people, solving problems, and being part of a supportive team that makes a real difference, we'd love to hear from you.
