216 jobs found

Director, Head of Technology Resilience and Production Operations London (Hybrid) Banking Sector up to 140,000 + Bonus + Benefits Are you ready to shape the resilience strategy of a global financial institution and make your voice heard at the top table? This is a rare opportunity to lead Technology Resilience and Production Operations for a major international financial services organisation, building an Enterprise Centre of Excellence that protects service stability, strengthens regulatory confidence, and safeguards the customer experience across a global business. You'll sit within the senior leadership team, own a multi-million-pound platform strategy, and lead a team of around 25 through a period of genuine transformation. What you'll be doing: Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scale Build and govern an internationalised Centre of Excellence platform, delivering high-quality MI, dashboards and executive-level reporting on KPIs, SLAs and risk Design and manage the Technology Resilience framework, including business impact analysis, Disaster Recovery exercises (cyber-attack, ransomware, infrastructure failure scenarios) and Business Continuity Plans Lead major incident response and postmortem/root cause processes, driving a culture that reduces repeat incidents and strengthens proactive problem management Own the Change Advisory Board and release orchestration strategy, ensuring changes are authorised, risk-assessed and compliant across complex deployment pipelines Manage budget, licensing and vendor relationships, and lead, develop and grow your team while embedding a strong risk and compliance culture Interpret regulatory requirements (including DORA) and translate them into business-aligned resilience and security controls What you'll bring: Extensive, proven experience setting and executing enterprise-wide resilience strategy, with strong knowledge of IT/Operational/Cloud Resilience, critical service mapping and impact tolerances A strong track record leading Incident, Problem, Event and Change Management functions in a regulated financial services environment, including Priority 1 outage management and root cause investigation Proven experience managing audits, regulatory reviews and resilience testing, with the ability to influence senior stakeholders across CIO, Risk, Compliance and Audit Solid experience across infrastructure and cloud platforms (AWS, Azure, Oracle), with advanced ServiceNow proficiency for incident and problem tracking Strong analytical, decision-making and communication skills, with the ability to lead confidently and calmly under pressure Desirable: ITIL 4, ITSM tooling (ServiceNow, Jira Service Management), ISO22301/ISO20000, CBCP/MBCI certification, SRE familiarity, or experience with tools such as Splunk, CyberArk PAM, or GenAI-driven service management Ready to take on a role where your leadership genuinely shapes resilience at scale? Apply now to find out more. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Head of Technology Resilience, Director of IT Service Continuity, Head of Production Operations, Head of IT Service Management, Director of Incident and Problem Management, Head of Change and Release Management, Business Continuity Director, Head of Operational Resilience, IT Service Continuity Manager, Head of DevOps/SRE Operations, ServiceNow, ITIL 4, ISO22301, DORA compliance, Disaster Recovery, AWS/Azure/Oracle Cloud, CBCP, MBCI. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

TransUnion's Job Applicant Privacy Notice Team Overview The Global Business Platforms team is responsible for the operational stability, release management, governance, and ongoing optimisation of key business platforms deployed across the UK region. The team partners closely with global and regional stakeholders to ensure secure, compliant, and reliable platform delivery. This role reports into Senior Director of Platform Engineering. Role Overview And Core Responsibilities Leading the regional execution of major, minor, and emergency releases through automated CI/CD pipelines, ensuring timely, controlled, and high-quality deployments. Coordinating post-deployment validation with Global Platform testers, ensuring issues are identified, documented, and resolved efficiently. Supporting and deputising for the Operations and Technical Release Manager across the full CAB ticket lifecycle, maintaining deployment traceability and compliance. Leading and prioritising Kanban workflows in partnership with the Operations and Technical Release Manager, supporting effective tracking and continuous improvement of release processes. Coordinating regression testing and change activity for Global Business Platforms deployed in the UK region, ensuring updates are validated, documented, and aligned with stakeholder requirements. Providing technical leadership for platform operations, monitoring, incident management, and escalation processes to ensure compliance with SLAs, SLOs, RTOs, and service commitments. Acting as the technical lead for critical and high-severity incidents, representing the team on incident bridges and supporting timely service restoration. Coordinating post-incident reviews with global and regional teams, documenting lessons learned and driving corrective actions to prevent recurrence. Leading risk, compliance, and audit-related activities for UK-deployed Global Business Platforms, ensuring proactive mitigation, audit readiness, and ongoing operational resilience. Driving continuous improvement by analysing release, testing, incident, and platform performance outcomes, identifying risks, and implementing process enhancements. Required Knowledge And Experiences Proven experience in technical leadership roles within cloud-native, containerised environments, with experience delivering and supporting complex solutions at scale. Strong understanding of release, deployment, testing, change, incident, problem, risk, compliance, and governance processes within a regulated operational environment. Experience managing production platforms against service commitments, including SLAs, SLOs, RTOs, monitoring, escalation, and 24x7 out-of-hours support requirements. Ability to translate high-level architectural blueprints into detailed low-level designs and support secure, scalable, and reliable platform delivery. Excellent communication, stakeholder management, mentoring, and cross-functional collaboration skills, with the ability to build team capability and drive technical excellence. Required Technical Skills Strong expertise in Kubernetes, including managing and supporting GKE (Google Kubernetes Engine) clusters, containers, and Helm charts in production environments. Strong GCP experience across cloud networking, load balancing, traffic management, Google Cloud Storage, compute services, and Dataproc cluster administration. Hands-on experience with CI/CD pipeline management using Harness, infrastructure automation with Terraform, and integration with Harness IaC pipelines. Experience with monitoring, observability, and security tooling, including GCP Native Observability, Prometheus, Grafana, OpenTelemetry, Wiz, HashiCorp Vault, and CheckMarxOne or similar tools. Strong working knowledge of platform and data technologies including PostgreSQL, Redis, Kafka, Ping and/or Keycloak IAM, Kong APIM, Cloudflare, and application security best practices. What's in it for you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days annual leave and bank holidays (increasing with service) Global paid wellness days off and a bonus day off to celebrate your birthday A generous contributory pension scheme and access to the TransUnion Employee Stock Purchase Plan Private health care and a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential or desirable skills that you can't quite tick off, don't let that stop you from applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together. Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) . Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview, your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) (url removed)/ TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good - you'll work with great people, pioneering products and cutting-edge technology. TransUnion Job Title Advisor, Software Development

Head of Event Operations - Exhibitions £70,000 - £80,000 Base + up to 15% Bonus Hybrid London Leading international events business seeks a highly talented Head of Operations to join their team working across their leading expo business. The Head of Operations will be an experienced manager coaching and developing Operations Managers and Operations Coordinators in the delivery of their allocated events as well as planning their own events. They will be responsible for overseeing and executing their portfolio of events within an industry leading portfolio and will have complete operational management, including full budgetary control whilst maximising portfolio profitability. Role Responsibilities : Head of Operations Team Related Develop a high-performance culture by championing best practices and professional development Building a 'one team' ethos for all levels of the operational functions so that there is an expansion of career development, succession planning and opportunities across the teams as well as sharing of skills and best practice Ensuring the team deliver a first-class service for each client Manage and develop direct reports using KPIs to track performance Recruiting and training new members of the team Portfolio & Event Related Responsible for portfolio event delivery - with end-to-end accountability for operational management of all events including customer journeys and improving onsite experience Maximising the profitability, sustainability, and quality of each event through effective budget management Focusing on continuous improvement: learning from other events, customer feedback groups, industry technology Project managing events and control costs to deliver within budget Managing end-to-end delivery of events each year of varying size, format, and complexity across a range of geographies Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment Profile Required: Head of Operations An established track record of delivering international, large scale and complex events and awards in the B2B or B2C space managing both large scale exhibitions (150+ stands) and multi stream conferences globally Must have Expo experience - 1000 + Attendees Technical experience from floor plan creation, rigging, health & safety, introducing creative flair to networking experiences Demonstrable experience in collaborating successfully with partners ancillary to a large-scale event (could be the city, transport, party, or other partners) Extensive experience in team management/ line management experience for 4+ team members, able to demonstrate coaching and people development. Tangible examples of experience in implementing innovation and creativity for large scale international events over 6000+ people, 150+ stands, 120+, meeting rooms, 3+ conference stages. Experience in venue and supplier contracting and negotiation upwards of £2.5m Confident decision-making, thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.

SOC MANAGER - PRESTIGE CYBER SECURITY OPPORTUNITY WITH A NATIONAL INSTITUTION! REMOTE ROLE WITH OCCASIONAL SITE VISITS. (Apply online only) PER DAY INSIDE IR35 UMBRELLA. The Role Define and lead the delivery of the Cyber Security Operations Centre (CSOC) to detect real-time cyber security incidents/data breaches and manage response and remediation activities, including the management of senior stakeholders and external agencies. Ensure adequate controls, practices and capabilities are in place to identify vulnerabilities across the estate and define the process for remediation or mitigation to ensure cyber readiness and resilience against attack. Providing strategic level advice to senior management regarding incident response, monitoring, logging and analysis of all relevant systems and processes. Leading the development, communication and continuous improvement of the cyber incident response plan Identification of and planning for the required levels of cyber investment within the CSOC to include governance, tooling and staffing. Defining and continuous development of a use case-driven logging, monitoring and response capability to ensure responsiveness and resilience to cyber security threats. analysis of network traffic and behaviours; to evaluate the security environment and disseminate that information to other areas of the business; Defining the cyber security operations strategy in coordination with senior business and external stakeholders, this includes the management of the Cyber Security Operations Centre (CSOC) and processes in accordance with the threat posture and government direction. Knowledge of National Cyber Security Centre incident response and information security processes and policies. Typical Skills: Experience in the management of Security Event Monitoring and operational response by means of monitoring and correlation tooling, antivirus, network and host IDS/IPS monitoring and logging; Knowledge of Cyber security regulations and industry framework e.g. GDPR, Network and Information Systems (NIS) regulations, NCSC; Knowledge of ITIL; Knowledge of Mitre ATT&CK etc; Threat monitoring and intelligence gathering and assessment; processes to scan for vulnerabilities and implementing fixes and mitigations; Incident response management Leadership of an SOC centre Security Clearance preferred Is this you? If you fit the bill as described above we are urgently hiring this role, send your application in and we will be in touch to discuss the opportunity in more detail straight away

Travel Agency Relationship Manager Are you an experienced Travel Branch Manager, Assistant Manager or experienced Senior Travel Consultant looking for your next challenge? We're looking for a commercially minded travel professional to join a successful travel organisation as a Travel Agency Relationship Manager. This is an excellent opportunity to move into a head office based position while remaining closely connected to the travel industry. Using your retail travel expertise, you'll support a network of travel agency partners, helping them develop their businesses, improve performance and make the most of the products, services and support available to them. You'll combine relationship management, business development, training and operational support to play a key role in helping travel partners succeed. Why Apply? Move into a head office role while staying within the travel industry. Use your branch management, coaching and commercial skills on a wider scale. Build relationships with travel business owners and agency teams across the UK. Attend industry events, trade shows and networking opportunities. Enjoy a Monday to Friday working pattern with no weekend shifts. Join a supportive and successful organisation with excellent long term career prospects. Travel Agency Relationship Manager - Role & Responsibilities Act as the key point of contact for a portfolio of travel agency partners, providing expert advice, support and guidance. Use your travel industry knowledge to help partners develop and grow their businesses. Support new agency partners through the onboarding process, helping them establish successful operations from the outset. Build strong working relationships and become a trusted business partner to agencies across the network. Deliver engaging training sessions, workshops and best practice guidance to support partner development. Share updates on products, services, promotions and business tools, helping partners maximise opportunities. Work closely with internal departments to resolve queries and provide practical solutions. Hold regular meetings with partners at head office and other locations as required. Represent the business at trade events, conferences, workshops and industry exhibitions. Maintain accurate records and relationship activity within the CRM system. Support the wider team with partner enquiries via phone and email, ensuring consistently high levels of service. Travel Agency Relationship Manager - Skills & Experience Required Previous experience within the travel industry is essential. Experience as a Travel Branch Manager, Assistant Manager, Team Leader or Senior Travel Consultant would be highly desirable. Strong understanding of retail travel or tour operations, sales performance and customer service. Experience coaching, mentoring or developing team members. Commercially aware with a proven ability to drive performance and achieve targets. Excellent relationship building and stakeholder management skills. Confident communicator, both written and verbal, with strong presentation skills. Organised, proactive and solutions focused approach. Comfortable delivering training and sharing best practice with others. Positive, flexible and supportive team player with a passion for the travel industry. Travel Agency Relationship Manager - Package & Benefits Salary 33k to 35k depending on experience. Office based Monday to Friday, 9am to 5.30pm. Opportunity to work from home 2 days per month. Occasional travel required for meetings, events and industry functions. Pension scheme. Private healthcare. Life assurance. Who Would This Role Suit? This role would be ideal for a Travel Branch Manager, Assistant Branch Manager, Team Leader or established Senior Travel Consultant looking to take the next step into a commercially focused head office position while continuing to use their travel industry expertise, leadership skills and relationship building abilities. If you have the relevant travel industry experience and are excited by this opportunity, please apply online or send your CV to (url removed).

What's in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role We are seeking a dynamic and experienced Delivery Support Controller, to lead and optimise Branch Transport operations. You'll lead a team of Regional Delivery Support Managers to ensure all branches are operating Safe, Secure and Legal and efficiently at all times. Successfully planning and managing CV budgets and cost control. Responsible for successful, positive implementation of new company policies / procedures and system changes. This role will be pivotal in positively influencing key senior management teams in branches, the Support Centre, and regional support teams and driving Customer Satisfaction. As a national role, regular travel is required. A car allowance will be provided where applicable. This role can be based in any one of our DC sites. You will be responsible for • Ensuring branch transport operations are operating Safe, Secure and Legal at all times • Closely monitoring legal compliance and completion of compliance checks • Training, coaching and developing branch delivery teams • Implementing company policy and procedure changes • Successfully landing company system changes positively • Ensuring branch transport operations are working within • Influencing senior management teams and regional support teams • Improving delivered customer satisfaction performance • Key KPI's, including utilisation, on-time, Deskpro, MPro5 and Microlise performance • Cost control and management of CV budgets • Continuous improvement to branch transport operations • Building relationships and liaising with suppliers • Working closely with the Central Delivery Team • Champion diversity and inclusion to ensure everyone feels welcome at Booker • Build a culture which recognises the right behaviours and makes Booker 'A Place to Get On' You will need • To hold a Management Certificate of Professional Competence (CPC) qualification • Strong experience in branch or store-based delivery and transport operations • Experience leading remote teams and delivering change at a national scale through others • Data literacy and confidence using operational data to drive decisions and measure impact • Strong change management capability-comfortable working through ambiguity and helping teams adopt new ways of working • Good commercial awareness, understanding how transport impacts cost, service, and colleague experience • Coaching mindset, with the ability to develop others and drive consistent standards • Strong planning and prioritisation skills, able to manage multiple initiatives and keep delivery on track • Resilience and adaptability in a fast-paced, evolving environment • Extensive experience in transport or logistics leadership roles, ideally within a national or multi-site environment. • Proven track record of strategic planning, operational delivery, and team leadership. • Strong commercial acumen and experience managing large budgets and supplier contracts. • Deep understanding of UK transport regulations, fleet management, and logistics technologies About The Company Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK. Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you. We're proud that Booker is a Disability Confident Committed employer and we're committed to providing a fully inclusive and accessible recruitment process.

Meetings, Events & Membership Administrator Join the Delegant Operations Team Location: Ardington, Wantage Contract: Full Time, Permanent Salary: £20,000 - £23,000 Start your career in association management, events and membership services. Are you highly organised, enjoy helping people and take pride in producing accurate, high-quality work? Do you want a career where no two days are the same and where you'll have the opportunity to develop into an Event & Membership Coordinator, Senior Coordinator or Association & Events Manager? At Delegant, we partner with professional associations, charities and membership organisations across the UK and internationally. We become an extension of our clients' teams, delivering outstanding conferences, managing memberships, supporting committees and helping organisations thrive. We're looking for a Meetings, Events & Membership Administrator to join our growing Operations Team. This is an excellent opportunity for someone looking to build a long-term career in events, association management and professional services. What you'll be doing You'll provide essential administrative support across a wide range of client projects, including: Supporting the delivery of conferences, meetings and webinars. Processing delegate registrations and responding to enquiries. Managing membership applications, renewals and member records. Preparing meeting papers, agendas and event materials. Maintaining accurate information across our systems and databases. Assisting with website updates, communications and newsletters. Helping ensure every client receives an exceptional experience. Every day brings something different, giving you exposure to all aspects of professional event and association management. About you We're looking for someone who: Is highly organised with excellent attention to detail. Takes pride in producing accurate work. Enjoys communicating with people. Has excellent written and verbal communication skills. Is confident using Microsoft Office. Is eager to learn and develop new skills. Enjoys working as part of a supportive team. Has a positive, proactive approach to work. Previous administration or customer service experience is desirable but not essential. We value attitude, enthusiasm and potential just as much as experience. Why join Delegant? At Delegant you'll become part of a collaborative, supportive team delivering meaningful work for professional organisations. We invest in our people and provide opportunities to develop your career through structured learning, mentoring and increasing responsibility. Many of our team have progressed through our Operations Career Framework, taking on new challenges and building rewarding careers with us. What we offer Professional development and training. Career progression within our Operations Team. Varied and interesting work. Supportive and collaborative culture. Company pension. Generous holiday entitlement. If you're looking for a role where you can develop, make a difference and build a long-term career, we'd love to hear from you.

Job Title-Contracts & Projects Officer Salary Range-SSA PO2 £40,737- £49,365 12 months Fixed Term,36 hours per week Location- Wandsworth Other essential information-The role sits within Culture & Leisure, Resident Services. It is responsible to the Parks Operations Manager and has no direct line management responsibility. The post supports contract management, procurement, project coordination and stakeholder engagement across the culture and leisure portfolio. Objective of role You will support the effective monitoring and management of culture and leisure contracts across Richmond and Wandsworth, leading on specific areas of work as directed and working in partnership to realise positive benefits and outcomes for residents. You will actively contribute to the delivery of high-quality cultural and leisure services through effective contract management and project coordination, helping ensure commissioned services, partnerships and capital projects are delivered on time, within budget and in line with strategic objectives for culture, leisure and community wellbeing. You will also support senior managers to develop, procure, manage and deliver contracts and projects that support both Councils' Corporate Plans and strategic policy objectives. About the role This role offers the opportunity to work across a varied culture and leisure portfolio, including contracts and projects linked to libraries, museums, sports centres, arts organisations, parks, open spaces and cemeteries. You will help keep services on track, support good governance and build productive working relationships with providers, partners, community groups and colleagues. Monitoring and managing contracts with external providers, including service level agreements, KPIs and statutory requirements; Supporting contract renewals, variations and procurement activity in collaboration with legal and procurement colleagues; Planning and coordinating capital and service improvement projects, including timelines, budgets, risk registers and stakeholder engagement; Maintaining accurate records and reporting systems for contract performance; Preparing reports, briefings and presentations for senior management and elected members; Representing the council at meetings, forums and events, and responding to enquiries and feedback from stakeholders and service users; Supporting funding bids, initiatives, web pages, information sources and marketing materials where required; Providing administrative support, including action logs, data analysis and document preparation. Essential Qualifications, Skills and Experience Qualification- A degree and/or a relevant professional qualification. Experience- Reasonable experience of working in culture, leisure, sport or recreation, or in contract management. Knowledge- An understanding of managing small projects and applying project management techniques and skills. Communication Skills- Strong verbal and written communication skills, including the ability to write clear, concise reports and prepare high-quality presentations. Stakeholder relationships- The ability to establish and build effective relationships with partner organisations, including private sector providers, and work effectively as part of a team. Workload Management- The ability to research,analyse,interpretand present information, draw clear conclusions,planandprioritisework effectively, meet deadlines and use word-processing,spreadsheetand networked PC packages, with an understanding of basic web design Closing Date: 1st September 2026 Shortlisting Date: W/C 7th September 2026 Interview Date: 14th September 2026 We may close this vacancy early once a sufficient number of applications have been received, so please submit your application as soon as possible to avoid disappointment. Due to the potential volume of applications, interview dates may be postponed to allow for shortlisting. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range ofbenefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do BCG's 2030 strategy is built on building the most AI-fluent workforce in the world - and the quality of the learning experiences that get people there is what makes that ambition real. Join us to pioneer AI-powered learning experiences that scale, personalize, and transform how our people grow. As Learning Experience Design Senior Manager, you will be part of a rapid response team, working at the execution layer where strategy becomes tangible learning. You will translate strategic direction into concrete, high-quality learning experiences that reflect both the latest in learning science and the possibilities of AI - bringing BCG-specific context, instructional rigor, and hands-on design craft to every solution. Your day-to-day spans the full design cycle. You will design and deliver firm-wide learning campaigns - integrating learning in the flow of work, agentic experiences, digital learning, and live events into coherent, measurable journeys. You will apply AI tools and techniques to develop innovative learning solutions, automate design workflows, and prototype intelligent agents that personalize and scale our learning offerings. You will bring learning and development best practices into everything you build - ensuring solutions are not just technically capable but grounded in how people learn and change behavior. You will collaborate closely with engineers, product teams, data analysts, learning architects, and fellow learning designers to test hypotheses, uncover insights, and co-develop solutions that drive measurable learning and business outcomes in a fast-moving environment. You are good at Learning design Define and structure learning problems from ambiguous or incomplete briefs, asking the right questions to move forward with confidence, from uncertainty to learner-centric design solutions with observable success criteria Conduct learner and stakeholder analyses to understand needs and skill gaps to shape targeted solutions Partner with rapid response team colleagues, SMEs, other internal teams to select most appropriate process, structure, technology, and delivery formats depending on identified learning goals Distil complex topics into learner-friendly formats using storytelling, real-world scenarios, and behaviorally driven design approaches that connect learning directly to how people work. That includes but is not limited to digital and agentic experiences, assessment design, live learning events, performance support Curate and contextualize external learning assets while helping build BCG-specific capabilities Prototype ideas and conduct proof-of-concepts quickly to continuously refine based on feedback from stakeholders and end-users Apply AI tools throughout the design process while maintaining instructional integrity and editorial judgement by reviewing and refining AI generated content for accuracy, learning efficacy, and tone alignment Work independently with existing source material and content to develop effective learning experiences, bringing in subject matter experts to validate accuracy and relevance Perform independently in a fast-paced, intellectually intense, service-oriented environment AI application and innovation Understand AI and LLM fundamentals (e.g., model behavior, token limits, embeddings, prompt memory, retrieval augmentation) to guide responsible and effective use Design logic, feedback rules, and guardrails for AI-powered learning experiences incl. custom AI agents Partner with engineers and product teams to translate learner needs, business goals, and L&D use cases into actionable inputs and rapidly iterate on scalable, personalized AI-powered learning solutions-from concept to MVP Adopt AI tools early and staying curious about emerging trends, exploring their potential to enhance learning design and strengthen internal AI practices Stakeholder management and project management Run intake conversations that produce clear problem statements, agreed success metrics, and defined scope Partner effectively with senior stakeholders and diverse teams to drive alignment and progress, advocating for learner-centric, high-quality solutions Apply structured problem solving and sound judgment to navigate ambiguity and trade-offs Communicate clearly and credibly, adapting your message to different audiences and contexts, e.g. explaining learning experience design best practices and rationale to stakeholders Adapt to shifting priorities and evolving briefs without losing sight of design quality or learner outcomes with a solution-oriented mindset Work successfully within a complex matrixed structured organization to manage relationships and align learning solutions with project teams Thrive in ambiguity and approach open-end problems with curiosity, creativity and system-thinking to drive progress Manage timelines and deliverables with various stakeholders in a dynamic, fast-evolving environment Manage multiple priorities with discipline, reliability, attention to detail, timely delivery, and high-quality outcomes What You'll Bring Bachelor's or Master's degree in a relevant field such as human-computer interaction (HCI), computer science, AI/ML, cognitive science, education, instructional design, learning science, or digital technology Minimum 6-9 years' experience in learning experience design, with a focus on applying AI to develop innovative solutions (e.g., adaptive learning/assessments, AI tutors, chatbots, virtual coaches, and AI-enabled learning solutions) to enhance personalization, automation, and content creation Strong working knowledge of adult learning theory and learning experience design principles and their application in practice Tech-savviness and proficiency in using Digital/AI tools (e.g. Articulate 360, Synthesia, ChatGPT, Claude) to design AI-enabled learning solutions that provide timely, contextual support at key moments of need-seamlessly integrated into daily workflows Critical eye for evaluating and refining AI-generated output Experience working with technical teams, including engineers and product managers Practical experience in applying agile and user centric design principles is preferred Strong project management skills with the ability to think systemically while managing executional details effectively Experience in translating complex topics into practical application as well as strong critical thinking and storytelling to turn content into clear, compelling narratives partnering with SMEs Confidence in working with stakeholders, balancing perspectives while advocating for high-quality solutions Thrive in fast-paced environments and be able to deal with ambiguity and direction changes Experience working with remote international teams bringing people together across different perspectives and priorities to move work forward Excellent English language oral and written communication skills Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change Who You'll Work With You'll be dedicated to our Rapid Response team that takes care of high priority business requests to upskill our workforce quickly in emerging topics. Your current focus will be on AI and Digital Fluency. You'll work closely with the Global Learning Architecture & Operations teams, a distributed and diverse group of learning professionals delivering learning at scale across BCG. You will also collaborate with colleagues from Digital, AI, Practice Areas, IT, and People teams across regions to ensure upskilling efforts are aligned, practical, and embedded in how the firm operates. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. 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Rarely available opportunity to join a market-leading software product company, trusted by the vast majority of Tier 1 capital markets firms to keep low-latency trading, core banking, payments and market data infrastructure across the world running smoothly. They're looking for a Senior Product Manager to own two of their most strategically important workstreams: financial services trading resilience and market data observability. An exceptional & rarely available position, working for a London based tier 1 technology company, with global operations. Location: London, central - hybrid. Expectations would be 2 days per week in the central London HQ (Tuesday's generally being core day) However, this is flexible for the right individual. Realistically you will likely be within "sensible" commute of London though (Home counties, or direct train links to the city) Salary: £120K - £140K basic (Flexible) plus an extensive benefits package. What you'll be doing Own the end-to-end product strategy and roadmap for FS resilience and market data observability, translating vision into quarterly delivery plans with engineering. Get out from behind your desk and spend real time with Tier 1 banks, exchanges and clearing houses, anchoring your roadmap in genuine customer evidence. Lead the discovery, definition and launch of a brand new market data observability product line. Partner with AI and platform engineering teams to bring agentic capability into resilience workflows, built for the demands of regulated environments. Shape pricing and packaging with finance and revenue teams so new capability converts cleanly into ARR. Represent the business at industry events, analyst briefings and regulator roundtables on operational resilience. What you need to bring "Senior" level expereince in product management within enterprise B2B software, with a track record of shipping data-intensive, infrastructure-class products into regulated financial services industries. This is a technical & commercial product role. You MUST bring experience in complex, highly visible software products, specifically used within highly regulated financial services industries. Deep domain expertise across two or more of : low-latency trading and OMS/EMS, market data infrastructure, post-trade and core banking, or financial services operational resilience and regulation. Strong grasp of the observability and monitoring landscape, including metrics, logs, traces, OpenTelemetry and AIOps. Comfortable leading conversations with senior stakeholders such as heads of trading technology, CTOs and CISOs, not just attending them. Excellent written communication, able to turn a complex resilience problem into something a CTO, regulator and engineer can all act on. Why you'll love this job Genuine ownership of product lines that sit at the heart of how the world's biggest banks and exchanges stay resilient. A senior, externally-facing role with real influence over strategy, pricing and go-to-market, not just a backlog to manage, working directly with the VP of Product & the Senior Leadership team. The chance to shape how agentic AI gets deployed responsibly inside some of the most regulated environments in the world. If you can turn deep financial services domain knowledge into a roadmap that Tier 1 banks actually want to buy, we'd love to hear from you. Apply now to find out more.

Join Our Client's Team as a PA! Are you ready to take your PA career to new heights in the exciting world of aeronautics? We are seeking a dynamic and experienced PA to support our operations and help us soar to new levels of success! Location: Biggin Hill Salary: £38,500 Hours: 8:00 am - 5:00 pm (flexibility & paid overtime required)Contract Type: Permanent Required: Corporate PA Experience About Them:We are a leading company in the aeronautics industry, committed to innovation and excellence. Their team is passionate about pushing boundaries and making a difference in the skies What You'll Do:As a PA you will play a pivotal role in supporting the general manager. Your responsibilities will include: Managing calendars and scheduling appointments Hosting meetings - For the General Manager and Operations Director Email oversight & Calendar management Manage all expense claims & Travel arrangements (flights, hotels, transport, itineraries, visas) Approvals - Travel, expenses & holiday Organise attendance for key events such as conferences, customer visits, internal international workshops Attend meetings on behalf of the General Manager & support with building presentations for the General Manager to present to the Vice President Action tracking and following up with stakeholders on behalf of the General Manager Governance - Ensuring all managers are prepped for meetings Planning and managing events using creativity and initiative What They're Looking For:To thrive in this role, you should have: Proven experience as a busy PA in a fast-paced environment Confidence in holding senior managers accountable for completing their tasks Strong communication skills, both written and verbal Proficiency in Microsoft Office Suite (Outlook & Excel) A proactive attitude and the ability to work fast and well under last minute tasks Event managing experience Ready to Take Flight?If you're enthusiastic about supporting a dynamic team and playing a key role in our success, we'd love to hear from you! Please send your CV and a cover letter explaining why you're the perfect fit for this position to the Bromley Office Angels Inbox. Join us on this incredible journey and help us reach new heights! We can't wait to meet you! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Office Manager Waterloo £42,000-£45,000 Office Based 9am-5pm Our client, a mid-size investment firm specialising in infrastructure investment and asset management, is looking for an experienced Office Manager to oversee their stunning London office. Supporting a team of around 40 employees and reporting to the CFO, you'll take ownership of workplace operations while helping to maintain a positive, collaborative culture where employees are genuinely valued. The Role A varied position combining office management, executive support and business operations, including: Managing the day-to-day running of the office and facilities. Supporting the Supervisory Board with meetings, board packs, minute-taking and Director travel. Coordinating onboarding, suppliers, SharePoint, IT and Health & Safety. Managing compliance training and ensuring the business remains audit-ready. Organising office events and initiatives that enhance employee engagement and workplace culture. About You You'll have previous Office Manager or Workplace Coordinator experience, along with: Experience supporting senior executives or Boards. Excellent organisational and stakeholder management skills. Knowledge of SharePoint, Health & Safety and supplier management. A proactive, hands-on approach with excellent attention to detail. This is a fantastic opportunity to join a highly regarded investment firm offering beautiful offices, a supportive culture, genuine autonomy and the chance to make a real impact Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs. At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all. Love Success is proud to serve as an Employment Agency for this vacancy.

Locations : London Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do BCG is hiring an Offer Manager on a fixed-term contract (12 months, extendable up to 24 months) to support and advance two global offers within the Operations Practice Area: Enterprise Service Operations and Customer Service Operations. You will work closely with the PA Senior Director, the offer leadership teams, and a broad network of experts to drive offer development, commercialization, content, and go-to-market activities. This is an individual contributor role grounded in influence-based leadership. You will manage your scope of work independently, coordinate across stakeholders, and translate leadership priorities into execution. You will also help embed AI-native ways of working, including the use of GenAI tools to improve personal productivity, team output, and offer effectiveness. A defining feature of this role is cross-Practice Area collaboration: Customer Service Operations: While you will be core to BCG's Operations Practice Area, you will partner closely with other practice Areas which share similar offerings, given strong overlap with customer experience, customer journeys, contact center transformation, and CX in a GenAI world Enterprise Service Operations: While you will be core to BCG's Operations Practice Area, you will partner closely with other practice Areas which share similar offerings, given strong overlap with support function design, operating models, and the digitalization of corporate functions (e.g., POP's Digital Support Functions and Excellence in Support Functions) Key responsibilities Offer strategy support and planning Support annual and ongoing offer planning across Enterprise Service Operations and Customer Service Operations: synthesize client pain points, market shifts, competitor moves, and case team insights Maintain a clear view of the offer architecture, Key Programs, and connections to adjacent BCG offers (such as Cost Offer, Procurement, etc.) Commercial monitoring and KPIs Track the state of the business: lead flow, proposal pipeline, sold cases, and revenue performance across both offers Partner with PA Finance to maintain KPI dashboards and produce regular business reports for leadership; conduct win/loss analysis and identify white spots Governance and operating cadence Coordinate offer governance: prepare materials, schedule, and run the operating cadence (leadership calls, QBRs, working sessions); track decisions and follow-ups Prioritization and backlog management Manage the backlog across offer development, content, marketing, and GTM activities; help leadership prioritize and surface trade-offs across the two offers Content development Partner with experts and the Knowledge Team to develop and disseminate content for both offers, including POVs, frameworks, case studies, tools, and benchmarks Own the offers' presence on and ensure consistency across content initiatives Cross-PA partnership Act as the day-to-day interface with the Marketing, Sales, and Pricing PA on Customer Service Operations: align on shared content, joint client moments, and integrated GTM at the intersection of customer experience and service operations Act as the day-to-day interface with the People & Organization PA on Enterprise Service Operations: align on Digital Support Functions, Org Design, and Excellence in Support Functions; co-develop integrated narratives on AI-First Organization and the Future of Work Generate affiliation across regions and sectors; help set up joint squads where relevant Sector go-to-market Partner with sector teams to align priorities, customized content, campaigns, and priority client lists for each offer Marketing and communications Partner with PA Marketing to plan publications, newsletters, and internal/external events (e.g., WWOMs, Worldwide PA meetings, roundtables, industry forums) Liaise with industry platforms and associations relevant to service operations, contact centers, GBS / shared services, and customer experience Capability building Support training, upskilling, and enablement of our teams (e.g., Gen AI in Service Operations) AI-native ways of working Apply GenAI tools (BCG-internal and external) to accelerate personal productivity and team output across synthesis, content drafting, deck creation, knowledge search, and analytics Identify and embed AI use cases into offer development, content, and GTM workflows; act as a role model for AI-native ways of working within the offers What You'll Bring Bachelor's degree required; advanced degree (Master's or MBA) preferred 6 to 8 years of relevant experience in industry or consulting Background strongly preferred in one or more of: service operations, customer service / contact center transformation, BPO and Global Business Services (GBS) / shared services, SG&A and corporate center optimization, customer experience and customer journeys, or support function (Finance / HR / IT / Procurement) operating model design Prior experience with AI / GenAI use cases in service operations (e.g., virtual agents, agent copilots, intelligent automation) is a strong plus Prior BCG experience is a plus, ideally as Project Leader, Senior Vantage, or BST Manager General GenAI fluency: confident user of AI tools for personal and team productivity, with the curiosity and judgment to apply AI to offer development, content, and GTM Strong analytical and structured thinking; ability to interpret data and draw conclusions for leadership discussions Strong written and verbal communication; ability to influence stakeholders across PAs, regions, and seniorities Excellent command of English Strong project management, organization, and follow-through; able to manage multiple priorities and proactively manage expectations in a global matrix Self-starter, service-oriented, high integrity, with the ability to maintain discretion when needed Collaborative team player; able to coach and mentor more junior team members Advanced knowledge of Outlook, PowerPoint, and Excel Who You'll Work With You will work closely with the PA Senior Director, the Operations PA Management Team, and the leadership teams of the Enterprise Service Operations and Customer Service Operations offers. You will partner regularly with the Knowledge Team, PA Marketing, PA Finance, and a broad network of experts across regions and sectors. A defining feature of the role is cross-PA collaboration: you will work hand-in-hand with BCG's other relevant Practices, helping shape integrated offers and joint client narratives. As part of BCG's Offer Management community, you will collaborate with peer Offer Managers across offers and PAs to share best practices and strengthen how BCG brings its capabilities to clients. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Our client, a national public sector organisation, are looking for a Facilities Manager to oversee a small portfolio of healthcare sites in Liverpool and Sefton. This role requires regular travel, so a driving licence and access to a vehicle is essential. Reporting to the Senior Facilities Manager, you'll be responsible for the day-to-day management of multiple healthcare facilities, ensuring safe, compliant and efficient operations while maintaining strong tenant relationships. Key Responsibilities Act as the main point of contact for tenants and site-related issues. Organise and lead tenant and stakeholder meetings. Coordinate tenant work requests and contractor activities. Support health, safety and fire compliance across sites. Maintain site records, including fire risk assessments and FM contract obligations. Manage access control, keys and fobs. Monitor planned maintenance and lifecycle programmes. Ideal Applicant At least 2 years' experience in a Facilities Manager or Building Manager role. Good knowledge of Health & Safety compliance (IOSH desirable). Experience managing budgets and site operations. Healthcare sector experience would be advantageous. Full UK driving licence and access to your own vehicle. Close access to sites in Liverpool and Sefton. Role Details; Up to £42,000 salary. Mileage and travel expenses paid. 37.5-hour working week. Site based, working typically between 8am-5pm. 25 days holiday plus bank holidays. 10% employer pension contribution. Health Shield cash plan, income protection and life assurance. Dental and optical support. Bike-to-Work scheme and annual company event. If you're an experienced FM professional looking for a varied, multi-site role within healthcare, apply today or contact Laura on (phone number removed) or (url removed) for more information.

Office Manager (Full-Time or Part-Time)Legal Services SectorAn established and highly respected professional services organisation is seeking an experienced and proactive Office Manager to play a key role in the smooth and efficient running of its operations.This is a varied and rewarding position offering the opportunity to take ownership of office administration, people management, facilities coordination, and business support functions. The role can be offered on either a full-time or part-time basis, making it an attractive opportunity for someone looking for flexibility alongside responsibility.The RoleReporting directly to senior leadership, you will oversee the day-to-day management of office operations, ensuring high standards of service, organisation, and professionalism across the business.Key responsibilities will include:• Managing and developing the reception and administration team• Providing PA and executive support to senior management as required• Coordinating the production and distribution of the company's monthly newsletter• Managing supplier relationships and contracts• Acting as the main point of contact for internal IT-related issues and liaising with external support providers• Supporting HR administration and employee-related processes• Assisting with project costings and general business administration• Working alongside the Facilities Manager to oversee premises and facilities matters• Identifying opportunities to improve processes, efficiency, and service delivery• Providing wider operational support to Directors and senior managementThere may also be opportunities for the successful candidate to become involved in selected finance-related activities, depending on experience and business needs.About YouWe are looking for an organised, confident and adaptable individual who thrives in a busy professional environment.You will ideally have:• Previous experience in an Office Manager, Administration Manager, Practice Manager, Operations Coordinator, or similar role• Experience managing, motivating, and developing staff• Strong organisational and multitasking abilities• Excellent communication and interpersonal skills• A proactive approach to problem-solving and continuous improvement• Strong Microsoft Office skills, particularly Excel• The ability to manage competing priorities while maintaining attention to detailWe would also welcome applications from experienced senior administrators or business support professionals who are ready to take the next step into a management position.What's on Offer• Competitive salary, dependent on experience• Full-time or part-time working arrangements available• 33 days holiday• Christmas and summer social events• Active staff social groups• A supportive and collaborative working environment• The opportunity to make a meaningful impact within a well-established and respected organisation• Opportunity to work 4 days or 5 days per week

Our client is a national multi-service provider delivering electrical, drainage, pumping and lighting solutions across the UK. The Group is rapidly expanding and includes a dedicated Renewables Team delivering end-to-end low-carbon solutions for commercial, industrial and public sector clients. The Renewables Team delivers: • Solar PV design & installation (roof and ground mount) • Battery Energy Storage Systems (BESS) • EV charging infrastructure (commercial and fleet) • Grid connections and power upgrades (LV/HV via delivery partners) • Operations & maintenance (O&M), monitoring and performance optimisation • Energy efficiency and compliance-led electrical works supporting decarbonisation This Contracts Manager (Renewables) role is central to ensuring excellent customer experience, strong commercial control, and effective coordination between clients, delivery teams and project managers. Home locations to include Kent, Milton Keynes, Bedfordshire, Luton, Cambridgeshire & Essex Location: Office-based with hybrid working and regular travel to client sites across the UK. The role of a Contracts Manager To own the day-to-day commercial and customer management of renewables contracts, ensuring accurate quoting, timely resolution of escalations, and clear communication between customers, the delivery team and project managers. The Contracts Manager will act as a trusted advisor to existing clients, identifying and developing organic opportunities that improve asset performance, reduce risk and expand Metcor s scope of work. Main duties Manage a portfolio of renewables clients, acting as the primary point of contact for commercial and operational queries. Produce and issue quotations for variations, remedials, additional works and lifecycle upgrades (PV, BESS, EV, electrical enabling works). Coordinate internally with project managers, engineering, procurement and subcontractors to build technically accurate and commercially robust quotes. Own escalation management: investigate issues, agree corrective actions, and ensure clear and timely communication to customers. Ensure smooth handover from quote to delivery, including scope, programme, access requirements, H&S documentation and customer expectations. Monitor contract performance (financial and operational), supporting governance, reporting and action tracking. Identify and develop organic growth opportunities within existing accounts, positioning Metcor as a trusted advisor. Support pricing strategy and margin protection by maintaining accurate cost build-ups, risk/assumption registers and approval workflows. Maintain accurate CRM and contract records, ensuring all client communications, quotes and actions are auditable and traceable. Essentials Proven experience in a contracts management, commercial, or account management role within renewables, M&E, electrical, utilities or FM environments. Strong track record producing accurate, timely quotations, managing variations/change control and supporting prompt invoicing/close-out. Excellent stakeholder management skills, confident handling customer and supplier escalations and resolving issues professionally. Strong commercial awareness: understanding of margins, risk, scope control, contractual obligations and performance reporting. Experience collaborating with delivery teams and project managers to manage programmes, access/outages, dependencies and customer expectations. Disciplined documentation and record keeping (contract files, quotes, approvals, meeting notes, action logs) with audit-ready standards. Competent with Microsoft 365 (Excel, Word, Outlook) and CRM systems. Full UK driving licence. Technical requirements Working knowledge of renewables project and O&M activities (e.g., PV, BESS, EV) and typical operational, warranty and compliance considerations. Understanding of contract delivery models and commercial terms (scope, assumptions, exclusions, SLAs/KPIs, variations and change control). Confidence reviewing technical reports and translating findings into customer actions (e.g., remedials, lifecycle replacement, optimisation upgrades). Experience coordinating subcontractors/suppliers (rates, scope, performance, and resolution of defects/issues). Working knowledge of site documentation and safe systems of work (RAMS, permits, site inductions, incident reporting) as applicable. Desirable: familiarity with common forms of contract (e.g., NEC / JCT / FIDIC) and principles of early warnings, compensation/change events, and dispute avoidance. Training & Certifications Contract and commercial management training (formal or on-the-job). Customer service and escalation management training. QHSE training (RAMS awareness, incident reporting, and safe systems of work). Desirable: NEC/JCT/FIDIC short course and/or renewables awareness training (PV / BESS / EV / O&M). Key Responsibilities 1. Customer & Account Management Be the day-to-day contact for a defined portfolio of renewables customers, managing expectations and service experience. Build trusted relationships with client stakeholders (operations, estates, energy, procurement) and maintain a clear communication cadence (updates, actions, and reporting). 2. Quoting, Variations & Commercial Control Prepare and submit quotations for additional works, remedials, call-off tasks and upgrades, ensuring clear scope, assumptions and exclusions. Secure internal approvals in line with delegated authority and protect margin through accurate cost build-ups. Maintain disciplined change control from quote to order to completion, ensuring variations are correctly recorded and invoicing-ready. 3. Escalations & Issue Resolution Own customer and supplier escalations end-to-end, coordinating investigations and corrective actions with project managers and delivery teams. Communicate clearly with clients on status, next steps, and timeframes; reset expectations where required. Capture lessons learned and implement preventative actions to reduce recurrence and protect client satisfaction. 4. Communication with Delivery Teams & Project Managers Ensure effective handover of scope, programme, constraints and customer requirements from commercial to delivery. Facilitate internal coordination and governance (actions, risks, and decisions) to keep works on track and communications consistent. Support project managers with customer-facing updates, documentation and contractual correspondence. 5. Organic Growth & Trusted Advisor Approach Proactively identify opportunities within existing contracts (e.g., remedials, lifecycle replacements, additional sites, monitoring improvements, capacity upgrades). Use client insight, performance data and operational feedback to propose value-led solutions and new scopes of work. Support renewals and retention by ensuring high-quality service, transparent communication and consistent delivery. Common requirements End-to-end contract administration: maintaining accurate contract/job files, documentation for handover and invoicing, and auditable records of communications and actions. Strong customer and stakeholder management: interpreting requirements, providing clear updates, attending meetings, and maintaining long-term relationships. Escalation/complaints handling: ownership of issues through to resolution, with professional communication and clear corrective actions. Change control and variations: disciplined management of changes from identification/notification through quotation, approval, delivery and commercial close-out. Supplier/subcontractor interface: coordinating performance, negotiating rates/terms where required, and resolving defects or delivery issues. Commercial and performance governance: tracking costs/margins, contract KPIs/SLAs, and producing routine performance reporting. Contract form awareness (often NEC/JCT/FIDIC depending on client type): understanding early warnings, change events/variations, and dispute avoidance principles. H&S and compliance documentation expectations: supporting safe systems of work (RAMS) and site/client requirements alongside delivery teams. Required qualifications and attributes: Customer-first mindset with the confidence to lead difficult conversations and resolve issues. Commercially minded, disciplined with scope control, and comfortable balancing risk, margin and service. Highly organised with strong attention to detail and follow-through. Strong communicator who can work effectively with engineers, project managers and senior client stakeholders. Proactive and solutions-led, with a desire to improve processes and grow accounts organically. Key Objectives in first 12 months Take ownership of assigned client portfolio, establishing clear communication routines and stakeholder maps. Deliver consistent, accurate quoting with robust scope definitions and strong conversion rate from quote to order. Reduce response time and improve resolution quality for escalations through structured triage and action tracking. Improve internal handover quality between commercial and delivery functions, reducing rework and customer dissatisfaction. Generate measurable organic growth within existing clients by identifying and converting additional scope opportunities. KPIs . click apply for full job details

Executive Assistant to Creative Director Job Description Partner closely with the Creative Director to manage professional and personal priorities, including diary management, travel, events, projects and key stakeholder interactions. Act as a trusted point of coordination, ensuring smooth day-to-day operations while anticipating needs, resolving issues and creating effective solutions. Build strong relationships across the leadership team and departments to improve planning, communication and alignment while maintaining flexibility. Support the delivery of key business initiatives including Fashion Week, operational improvement projects and cross-functional activities. This role requires exceptional organisation, discretion and commercial awareness, with the ability to remain calm under pressure and confidently manage competing priorities in a high-profile environment. Key Responsibilities Planning & Diary Management Manage and prioritise the Creative Director's professional and personal diary. Ensure time is focused on high-value activities including design, bespoke appointments, press and business priorities. Coordinate schedules, meetings, travel and accommodation (UK and international). Act as the primary gatekeeper, filtering and prioritising requests and enquiries. Manage expenses and general administration. Support Department Head meetings through planning, preparation and follow-up actions. Drive effective communication and planning across departments. Ensure meetings are well-organised, productive and action-oriented. Projects Coordinate and oversee business projects outside the critical path. Lead ad hoc initiatives and opportunities as required. Create project plans, agendas, meeting notes and action trackers. Monitor project timelines and ensure Creative Director input is secured when needed. Liaise with senior stakeholders to maintain momentum and deliver projects on time. Organise internal events, training sessions and strategy days. Conduct research and gather information to support business decisions. Fashion Week Partner with the Marcomms team to support event production. Coordinate backstage operations and logistics. Act as a key contact for production partners and internal stakeholders to ensure seamless delivery. Meetings & Events Organise internal and external meetings and business engagements. Coordinate lunches, breakfasts, client events and larger-scale hospitality activities. Manage guest lists, invitations and RSVPs when required. Support store events, launches, private client events and trunk shows. Research venues, suppliers and event opportunities. Ensure regular alignment with Bespoke and Bridal teams to keep the Creative Director fully briefed. Personal Support & Administration Manage business and personal email correspondence. Coordinate household and family-related administration, including travel and holiday arrangements. Manage travel documentation, visas and renewals. Liaise with household staff, contractors and service providers. Coordinate home maintenance, repairs and personal requests. Organise occasional private events, dinners, gifts and family celebrations. Additional Responsibilities Provide cover for the Office Manager when required. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Area Manager Fast Paced Retail £60,000 - £65,000 We have a fantastic position for an Area Manager for a well-known large format retailer in the UK. This is an exciting opportunity to join a rapidly changing business where you will have the autonomy and freedom to drive your area forward! The successful Area Manager will be responsible for leading a high number of stores across your geographical patch, delivering a strong financial performance and exceptional levels of customer service across the board. Culture fit is extremely important to our client's business. Successful candidates must have a forward thinking and dynamic leadership style with outgoing and upbeat personality that would be able engage a large number of colleagues across the area.Our new Area Manager is going to inspire the team, develop Store Managers to deliver a memorable in store experience, engage with colleagues at all levels and lead by example. You will create fantastic in store visuals and make the store a real go to destination for a fantastic shopping experience. The Role As an Area Manager you will lead your stores in all areas of service excellence, deliver KPI's in line with the business objectives and ensure you are leading and motivating your teams to deliver across your area. Creating a positive and engaging working environment within your sites High standards in all key areas Setting clear expectations in service, standards and operations Managing profit and loss, budgets, sales forecasting and various other key performance indicators Liaising and networking with head office, ensuring relationships are established with all key stakeholders Driving compliance, health & safety to adhere to all policies and procedures Supporting with company events, local marketing and sharing successes The new Area Manager is going to deliver results and performances in large format stores, have the ability to ensure leaders are ready to deliver standards via their teams and also work on projects with the senior leaders in the business. A passion for delivering great standards, service and an engaged team is an absolute must! this role will come with a great challenge, an opportunity to make an impact and the chance to make a real name for yourself as they grow and develop! The Package Basic salary between £60,000 - £65,000 plus a company car allowance, generous holidays and a strong benefits package. BH36697

Job Opportunity: Event Co-ordinator Location: Birmingham Salary Range: £25,000 - £26,000 Please note this role is predominantly office based with occasional on-site event attendance. Are you a dynamic Event Administrator or Event Co-ordinator looking to take the next step in your career? An exciting opportunity has emerged within a busy, well established events agency near Birmingham. With a surge in projects and new clients, we are seeking a confident individual to join our clients team to work on a range of diverse corporate events. Key Responsibilities: Event Manager Support: Supporting the Senior Event Managers with co-ordination and administration on a daily basis Client Relationship Management: Working within a team, you would be working with a portfolio of clients, maintaining strong relationships through effective communication and rapport building Event Planning Support: From intimate meetings to large scale conferences and award ceremonies, you will work on the end-to-end process of event planning, preparation Project Management: Coordinate logistics such as venue selection, budget management, supplier liaison, and technical arrangements Delegate Management: Facilitate attendee engagement through invitation management, registration systems, travel coordination and post-event follow-up On-Site Support: When required, provide hands-on support during events to guarantee smooth operations and address any unforeseen challenges Efficient Multi-Tasking: Juggle multiple tasks and deadlines to meet the demands of the expanding event calendar Adherence to Processes: Ensure compliance with organisational protocols and maintain meticulous records to uphold quality standards. Key Skills and Experience: Proven Experience: Previous experience in an Event Administrator or Event Co-ordinator role, either within an agency or in-house, or a qualification in Event Management Thrives Under Pressure: Ability to excel in a fast-paced, deadline-driven environment Engaging Personality: Bring enthusiasm, confidence, and exceptional interpersonal skills to interact at all levels Tech Savvy: Proficiency in Microsoft Office suite, particularly Excel for spreadsheet management Effective Communication: Strong verbal and written communication skills coupled with acute attention to detail Transportation: Access to transport is required for this role. In return for your dedication and expertise, you will receive a competitive salary ranging from £25,000 to £26,000. For further details or to submit your application, please contact us today. Morgan Parkes Recruitment Ltd operates within the UK and welcomes applications from candidates eligible to live and work in the UK, adhering to our strict equal opportunities policy. Your privacy matters to us. Any personal data you provide will be handled in accordance with GDPR regulations, securely stored, and used solely for the purpose of communication regarding our services. You retain the right to withdraw consent for data usage at any time.